Friedrich Reviews

My new Friedrich unit keeps cycling off and on. The Friedrich tech says the internal thermostat is getting confused, that I need a remote thermostat. They stopped making remotes for this model in 2019.

I bought a PTAC (model #Wallmaster WE12D33-A) in March of 2016. The unit was installed in early May. In August of 2019 the air conditioner failed. A certified repairman replaced the condenser and compressor at that time. The warranty only partially covered the almost $1,000 repair. In May of 2021 the unit was again not functioning. A $1000.00 got me one summer of use. The certified repairman came back and indicated I needed a new unit. I made repeated calls to Friedrich service and customer/warranty departments with no results after 3 weeks of trying and callback requests. I obviously bought a "lemon". Have have received no good faith attempt by Friedrich to rectify the problem. Do not purchase or do business ever with Friedrich. They are not a reputable company and do not stand behind their products. Their customer service is completely non-responsive (if you can get through). They do not care.

We have had three Kuhl AC's (thru wall), models SQ06N10B and SQ06N10C. Each and every one has failed after 1-3 years and they are not cheap! In one case, a unit stopped cooling after 2 years (all same failure), Friedrich authorized one of their repair outfits to look at it. They had it from Sept 2016 to April 2017, unable to repair so Friedrich replaced it. The replacement failed in one year! Another unit failed at 3 years, authorized repair could not repair it after 6 months, Friedrich had to replace it. That replacement failed after 2 years same way. We now have a unit that is failing after only 3 years, insufficient cooling like others. But in the meantime Friedrich pulled a fast one, no longer warranty on both parts plus labor on sealed system, only parts. So, a repair, if possible could run close to a thousand dollars if they spend a lot of time on it! Not only that, the replacements they sent in past years are guaranteed only from date that failed unit was bought.

Friedrich a/c rebate is a scam as stated by others on this site. I have been waiting for my rebate since summer 2020. It is now May 2021. When you call, they verify address and promise it is enroute. I also received an email confirmation that the check is on the way...again. They constantly try to blame my address that has never changed; I have NO issues receiving mail. I reported them to Better Business Bureau. They lied to BBB and claimed that they reached out to me to verify my address...yet again! I will report them to my state Consumer Affairs next. This is going on for several months now. Imagine the desperation of a corrupt business that prefers to play games with consumers rather than send a $30 rebate check. Friedrich has destroyed their reputation. I will never buy their products again.

Purchased a Friedrich Room Air Conditioner in August. It came with a $30 rebate offer. Rebate will be sent in 4-6 weeks. It is now December. No rebate. I contacted "support". Don't bother calling as they don't answer. I emailed "support". I did get a reply that basically said... "Hey, we sent it to our rebate vendor (whatever that is) and they must be running behind. Your rebate was approved, it's just that they are running behind." I followed up with another email saying "I want my rebate now."... Reply..."I told you, they are running behind." I filed a complaint with the BBB (there were 32 complaints about Friedrich there before mine).

I have been going through nothing but aggravation since I purchased a Friedrich thru the wall air conditioner (model UCT12a10a) in April 22, 2019, used it for four months, uncovered it this season only to have warm air coming from the unit. Because the year was up I had to go through Friedrich limited warranty. Due to (covid 19) every Friedrich repair shop in my area was closed, couldn't get anyone to come and check out the AC. The process with Friedrich went back and forth until June when I was told my only option was to go to a repair shop they recommended that was out of state to drop off the AC. Three weeks later received a call from the repair shop to pick up the ac. The ac worked for a few days only to have the same problem return.

I had a mini-split system installed and I am very disappointed. Thought I was buying a name brand in Friedrich but I am very disappointed and unhappy with the units. Indoor air handlers are noisy. Units shut off in the middle of the night without warning. Friedrich customer service is USELESS!! Don't even bother calling them. I am working with my HVAC installer to get the system replaced with another brand. Do yourself a big favor and choose another brand. Pay the extra $$ and get Mitsubishi or Fujitsu. I have learned the hard way!

Purchased 1st Friedrich mini split because company is based in Texas. I quickly discovered that the installation "manual" LOL was clearly not produced in the Lone Star State. THE MANUALS ARE TERRIBLE! That said, however, the units (I have personally now installed 3 of them) are quite good. Why did I buy the next 2? After the 1st install, I no longer needed the so called installation manual(s). I strongly suggest that before you purchase (if you plan to DIY) examine the installation manuals online. You will find for example that LG's documentation to be extensive and Friedrich's very minimal. -- I might add that a couple of calls to customer service dept were also less than satisfactory. I give the units 4 stars and the documentation 1 star.

Just getting someone on the phone is impossible, every-time is over an hour hold. I call to have assistance with setting up WiFi, which I have had no problem doing on older models. They rather tell you the times they “called” you Back than just set up the appointment to set up my WiFi. They are clueless, don’t actively listen to what you need, and condescending. If I didn’t hardwire these ac’s into the wall I would throw them In the trash! Beyond so stressful trying to get any help from this company. Ac don’t get that cold and are so much louder than older models. These will be my last ac purchases from them.

Friedrich Mini Split AC 12,000 BTU are very Good, Easy Option for Older Buildings which do not have Space for regular AC, unit with Installation completed in 1 Day. Cost $1500, it's silent, Efficient & perfect for 500 SF Room, only Inconvenience was very hard to have a Remote Replaced after it got damaged. I had to wait for 4 months.

Received air conditioner. Don't work. Tried to call Friedrich. Got disconnected 3 times. Left number to call back. No call back! Remote is a joke. You have to stand on step stool for it to work. Smart part is a joke! Why can't you buy a thru the wall with just a remote? This is the worst of all. Do not buy! The remote sensor is at the ceiling??? Therefore it don't work unless you get a step stool and get above it! Should give you a step stool with every unit they sell. Why wouldn't you make a control panel that can be seen and works with a remote if your unit is up high??? Why would you make a remote that only has three buttons but you can't see anything?

I purchased a Friedrich air conditioner in November of 2019 and was promised a rebate of $40.00 within six weeks of purchase after completing the required forms with George **. I called the rebate department in January because I had not received any rebate. I spoke with George and asked to speak to his supervisor who is Jeffery **. Jeffery promised that he would check into the matter and give me an update. Never heard back from Jeffery so I called back and spoke to George again and asked for Jeffery's supervisor. George informed me that Jeffery's supervisor was Jackie **. When I spoke to Jackie, she informed me that she was not the supervisor and that I needed to speak with Jeffery. So you can see where this is going and to date, March 13, 2020, I have yet to receive the rebate that was promised to me in November 2019!! BEWARE OF Friedrich Air Conditioner rebate promises. They do not make good on them!!

Recently installed 4 Friedrich through the wall air conditioning/heating units at over $1000 per unit. They are extremely noisy. Thermostats on units are unreliable. Had an authorized Tech service guy come in to look at them. He agreed they were noisy but couldn't do anything about the noise level or the faulty thermostat. Contacted Friedrich headquarters to no avail. Despite the fact that they are (falsely) marketed as quiet units headquarters guy told me the warranty doesn't cover noise level. He didn't address the thermostat issue at all. Guess that isn't covered either.

I thought this was a top brand. I bought 4 Friedrich air conditioners. They have given me nothing but problems. Break frequently and have had to be replaced countless times. The installation also costs more than just buying new air conditioners every year and is a major headache.

This 24,000 BTU window air conditioner did not even last three before it started having issues. To start with you had to use the remote after just one year as the buttons on the unit stopped working. After just two and a half years I knew that it was not as cold as it used to be and this was proven just before I replaced it. I took a digital thermometer at the discharge and the coldest it would get was 75.5 degrees. Fast forward two hours after the new LG was installed. I was reading 58.5 degrees on the discharge.

My large Friedrich window unit/heater required a repair costing almost as much as the unit after two years and wasn't covered under the warranty. It was a total loss. The fan motor started making noise and the technician said it needed to be replaced. $450! I'll never buy this name brand again. Very very disappointed. I had over $900 in this unit with the extended warranty. I feel completely ripped off.

Updated on 06/04/2020: I posted a review here last September of my brand-new Friedrich wall unit. It was very long, and very unfavorable. This is an update: Went to use the A/C for the first time this summer. Temps in the upper 80s today. It doesn't work. Spent 40 minutes on hold with Friedrich trying to get help and was disconnected. Texted the special tech support guy I was connected with by my installer last summer, he hasn't responded. DO. NOT. BUY. THIS. AIR CONDITIONER.

On 3rd unit in 3 weeks--horrible quality control. Thru wall unit preexisting so not a lot of options to replace. Poorly made and premium pricing--not a good combination! Rarely write reviews of products but this is so egregious that maybe the company will address these issues.

On July 16th I had a very expensive, top of the line Friedrich Kuhl KCL28A30A 28000 BTU through the wall unit installed. 2 days later it stopped working, waited a week to get service, only to hear the compressor wasn't kicking on / problem with mother board. Waited 5 more days to get new replacement unit, since Friedrich doesn't repair this model "too new" I was told. Unit worked nicely for next 7 days but unable to use all the bells & whistles built into the process. Timer, Wifi features DO NOT WORK. Then on 8th day SAME PROBLEM, compressor wont kick on. Friedrich does not seem to provide ANY customer service. I have called several times only to be out on hold & once line was finally picked up, it was promptly disconnected. RUDE & UNWORTHY of what this company once stood for.

I wish I had read these reviews first. Sadly, I replaced my old Friedrich through-the-wall which ran for twenty years, with a new one, and while it looks great, the digital panel often stops working all together...this a month after installation. The surge protector built into their plug is not tripped, so it appears to be in a poor display circuit. And forget about trying to set up Wifi, I am convinced it was a marketing gimmick that never was designed to work. Sadly, I could find no other brand to fit the sleeve, so instead of replacing this, based on these reviews, I will hire a carpenter to resize this for another brand.

Brand new Friedrich air conditioner worked fine until just before the warranty ended. The control panel would not work. They repaired it and then several months later, same issue. Now they will not do anything. Poor quality + poor service = never a Friedrich product again.

I had a brand new unit installed in my garden. It cost $3300 with labor. After one month of minor usage, it stopped working and displayed error code CH 38 (the four way valve is abnormal). Now I have to wait for a repair or a replacement unit, meanwhile summer is getting hotter and my garden is adversely affected. I did not expect a brand new unit to break down after just one month, especially for how much it cost. This is just an example of poor manufacturing.

Update on 10/02/2019: Well I'm back. Two A/C's later, 4 louver fronts later. The unit still has an inherent rattle in the front cover. I even tried WD40 spray to no avail. The compressor also still sounded like a small jet engine. When I removed the old front to put on the new one to my shock the whole inside has styrofoam. No wonder why the darn thing is so noisy. I would have never thought a Friedrich would have a styrofoam interior.

My mother bought 3 of the same unit. House is airtight. Within 3-4 of purchase, 2 barely squeak out cold before turning in to fans, and one stopped working all together. So, because they couldn't find another co. that makes units that fit in the wall, she made an error in judgment and bought ANOTHER unit, same model. It lasted 1 summer, and was under par at best in cooling. The thing now just hums. I bought a $138 GE mini window unit and surprise surprise, it's super cold and DOESN'T SHUT OFF. Want more reasons? They are ridiculously LOUD, and their thermostat is **, 70 means 77. Just stay away from this overpriced, ** quality products.

I had a Friedrich through-the-wall air conditioner which died after four years. Unfortunately, the only company which makes a/c units which fit the wall sleeve my co-op had is Friedrich. I bought another 12,000 BTU unit in August of 2016 and it no longer cools. The compressor kicks in but the air coming out is a steady 77 degrees. PC Richard (where I bought it) said they don't do repairs and sent me to Friedrich. They said they don't do repairs either. Since I knew from my last Friedrich fiasco that nobody repairs window or sleeve a/c units I didn't have much hope of fixing this one. And I was right; I now have a $900 fan.

I recently bought a thru the wall a/c. The original model I ordered was no longer available, so I received the newest version WCT12A10A. In order to setup the a/c to run automatically you must connect to WIFi, which is close to impossible. The first a/c I received they evidently had a bad board so the store I bought it from replaced it. The new one arrived and am still having a hard time setting it up. The buttons are in an awkward spot and they hurt your fingers after using them. After trying several time to connect to WiFi, I still can't because the "Menu" button does not work. Do not buy this model.

3 weeks after paying $1600 for an 18000 BTU unit, the compressor stopped working which costs us $450 to repair. It broke after one season. Customer service was beyond poor! Repair was horrible. Aggravation was beyond belief because this so called excellent company would not even answer phone calls. So we bought another but this time GE which was half the price. Oh yes, you have so many symbols on the keypad and when the wrench comes up, you pay a service call for it to be reset so add on another $100. Not happy at all with this company. I will never recommend them not for their products or for their customer service. Be smart.... Don’t buy one!

We purchased a 12,000 BTU CP12 Friedrich A/C in May 2017 for $599. In August 2018 the fan died. No one in the local area would service a Friedrich, so we finally got the name of an authorized service from a Friedrich rep at the appliance store where we purchased it, Elite A/C Service in Jackson NJ, which is an hour away. Elite came out in Sept 2018 and charged $125 for a service call, ordered a fan motor, came back in Nov 2018 to install it and broke another part when they tried to install the motor.

UPDATED 2/02/2021: Two years ago I bought small Friedrich climate control unit EQ08N11C 115V for $800. Fan stopped working in two days. Repair shop couldn't get parts from Friedrich for three months and Friedrich refused to exchange the unit. Fortunately, Amazon agreed to replace it. We used the replacement maybe for 20 days over 2 years and now the heating coil broke. We can't get the part and Friedrich refuses to give us ETA.

I purchased a Friedrich window unit A/C thinking I was going to get a quality product like they USED to make; instead, I got a piece of junk that lasted barely two years, and I’ve been waiting for nearly THREE MONTHS for a warranty replacement and have gotten nothing but runaround from their corporate office. What I’ve found out from my own experience and talking with their service reps is that Friedrich is a completely different company now and quality/customer satisfaction are the LAST things they are concerned with. BUYER BEWARE!!!

I purchased 2 Friedrich dehumidifiers from Allergy Supply. Both still under warranty. They worked well until this year when the one in my basement stopped working. Would not pull humidity out and the pump would not work. This was in June 2018. I called Friedrich who directed me to a local service center who I paid, and they said the unit had low freon and could not be serviced. Funny you can recharge AC in a car but not for a home. I called Friedrich again and they said I needed the tag from the unit and other docs.

I got a Friedrich unit that heats and cools through our power company 11 years ago. I'm on the 6th one now and it's tore up!!! Every single one of these things are junk!!! We paid over $1500 in the beginning and kept warranty the entire 10 years that we could. Well now that 10 years is up and our 6th one has quit! The longest we've kept one is like 2 years and that's their life expectancy! The others tore up within months! Do NOT waste your money on this garbage!!! Before this one finally just stopped it would constantly run the actual, we had to manually cut it off. Needless to say whenever we were away it just constantly ran the actual so guess what??? Now my budget billing is nearly double what is used to be. Take my word, DO NOT buy one!!! Wish I could give it a -10??? Because I would!

Just bought a new Friedrich CP06, 6000 BTU window A/C unit. The adjustable side curtains are too short for the window width. The window is a standard egress window which is required by the building code. It's 40" wide and the A/C unit only fits a 36" wide window. I have another Friedrich A/C which fits the 40" window. Customer service told me to cut plywood to fill the holes. REALLY?

Looks can be deceiving. This Kuhl model (Friedrich SM24N30A 23,500 BTU through sleeve a/c) is sleek and modern and quiet but primarily that's not why you buy it. Performance is everything and for 3.5 years that's what we got. Then it started to freeze up after 8 hours. After 6 hours. After 4 hours. After 2 hours. We had purchased a 5 year major component warranty. Friedrich told me to talk to them. Friedrich wouldn't even admit it was a problem with their unit. They said my room must be too small. When I told them it was 47x14 with a 12 ft. ceiling their response was, "We can't help you".

We build and operate apartments. This last year we built 4 new buildings. We purchased 69 large Friedrich AC units and 16 bedroom size for these buildings. We bought the AC units in January - finished buildings in October - began to rent them out. We have had a 20% failure rate and the folks at Friedrich said “not under warranty" anymore. DO NOT BUY FROM THIS COMPANY!!! It was mostly computer brain failure. They will never get a dime of our money again!

I've had Friedrich Air-conditioning products for many years. I replace a huge device after 20 years and system died. Understandable. The new Friedrich through the wall, model EP12G33B was purchased and installed by PC Richards. System has a remote control. Everything worked well... Until the past week. The computer went wacky. Even if you turned off the Air-conditioning the compressor still ran. Crackling noise started to come out of unit. Then it just stopped working. After 2 years? A small fortune went into this unit. Filters changed and always unplugged while away.

I bought a new wall mount A/C (24000 BTU Friedrich) 2 yrs ago. It worked wonderfully for 1 month then quit. Warranty replaced the computer brain. 1 month later, a wire inside melted. Warranty fixed it again. It worked ok for the rest of that summer. Next summer, it is freezing up solid. The 1year warranty is almost up. Warranty replaced both evaporator AND condenser. 2 months later it is freezing up again.

I bought 2 window units in 4 years. I live in NJ where we use AC about 2 months a year. The 4 yr old unit stopped working. The coils ice freeze up. The filter and coils are clean, so it must have a leak. I was told I would have to pay $75 for a diagnostic fee, $300 labor for a sealed unit. The company only covers $100 labor, so I'm out $275 plus a fee to reinstall the window unit. I thought this was a quality company with a good 5 yr warranty. I was given no incentive to buy a new unit. Only told they couldn't do anything until I paid $75 fee. They have lost a customer. I found out this company also outsources the building of these units to Taiwan and Mexico. They used to build them in the US. Don't waste your money.

Purchased 2 large units, one went out in 2 months. The other was rarely used a 25,000 BTU I paid $1500 for. It was used 2 weeks a year. It blew out on me too. I feel like I have been ripped off big time, never again. I am going with those GE A/C they sell at Home Depot for a few hundred. I have had this GE I paid $150 for running great for 5 years now. Good bye to Friedrich for life! Beware. They make hunk of junks!

I purchased this M36TQYF1 3 WAY SPLIT SYSTEM 6/5/08 for my guest house in Palm Desert Ca. It worked fine till 2013 when it failed and I had to replace the motherboard, it worked fine again till the middle of 2016 when it failed again and now I am being told by the factory trained tech there are no parts to repair this unit and the entire system inside and out needs to be replaced. I am sorry but it is not acceptable for me to spend $6k total with installation for this unit and only get 8 years of service, especially since this unit was installed in my guest house and had minimal use.

I bought an dehumidifier last year to take care of uncontrollable mold... It arrived broken.. 300 bucks... They said if you want to return it you need to give us 150 dollars restocking fee... Can you believe that??? They want me to pay again even though they sent me a defective unit... 10 months later the replacement unit failed... Guess what... Same time the mold comes back... This time they want me to pay to ship it back... Well gee... It weighs like 50 pounds... So that means like 200 bucks to ship it back and no assurances... Next I got a local service guy... A month ago... He said sometimes it can take 3 months to get a part... IE the part he needs to fix it... So essentially I got the run around from these **!! At Friedrich and they did not honor their 1 year warranty... They suck big time... Never will I buy a unit from them again... They suck suck suck!!! Don't buy a Friedrich.

Bought the CP15G10A Friedrich Room Air Conditioner, 2 years ago, it was installed into a sleeve in the wall. Well one day it totally just stopped. There was only a 1 year warranty so we had a repair company come for $75 to tap it and it started working again. Ok a few days later the fan went into LOUD mode!! It was so loud it sounded like there was a blender running next to my bed, it was impossible to sleep with that noise!!! So the end result is to spend $1,200 to haul the piece of crap out and replace it!!! Don't waste your money on this piece of crap made in China!! Buying American made is more $$ but hopefully will last. I rarely write reviews, but I hope this helps someone else.

I've had my unit for two years. Within first month it was replaced. Problems with compressor. The only thing I can say good about this A/C is that it chills the room. Other than that, it sprays into my room dirt, pollution, bugs and water from the outside. My ledge is ruined. I have piles of dead bugs and the black soot from outside is coming thru the air vent. The NOISE level is so loud that I wear headphones to block it out. The repair person assigned is horrible to deal with. And I've tried to call manufacturers and never get anyone. When people come into my apt. they ask what that terrible noise is, as it sounds like a LOUD motor running. The feature of this unit was it's low sound. Well, it's NOTTT. Does anyone else have these issues?

I bought two of these Friedrich chill ACs -- one w/ 15 btu and one w/ 8 btu. They have minds of their own. They change settings frequently, never staying on the simple COOL at 75 degrees. They switch to money saver automatically, and/or they go off all the time. No matter what setting I am using (dehumidify) they won't stay on same setting. Wake up at night and the thing has gone off. I just want to keep on ONE setting but impossible on both ACs. No help from customer service. I paid a lot to have these installed and now I'm stuck with lemons.

I am very frustrated, bought a new unit (SL22n30B), and because these units are so costly, I thought this would be a high-end product and also could expect decent customer service. Come to find out after installing this very heavy unit that the front control panel is not working. I called technical assistance and got many names and phone nos. of service dealers, but they either didn't want to work on this unit (too many BTU's??), they were not licensed for my area, or I was too far away for them, some of them were actually very rude and one even hung up on me. In the end after 3 hours on the phone, I had to call P.C. Richards and Son where I purchased the unit, and after they confirmed no one would service it, I'm getting an exchange, but now I have to uninstall this unit and reinstall the replacement, which is not straightforward as you must realize.

I bought a Friedrich 18,000 BTU window air conditioner back in April, 2015 from Conn's Appliances store and unit worked fine until August 2, 2016 when it completely went out. I called Conn's repair services since that was the place I bought it. As I sit writing this review the repairman has only been once and that was on 8/9/2016 to repair the unit (air conditioner). Today they are just coming back after having to order parts and canceling scheduled appointments. I have waited through triple digit heat waiting for repair of my unit. I am very disappointed in the air conditioner only lasting for a year and paying a large sum of money for something that would not last longer than a year. I do not understand why I have to give a rating at all since I did not get service from the unit and no replacement of the unit. I will not purchase another Friedrich Air Conditioner and will never buy another appliance or anything from Conn's again.

We purchased a split system unit about 1 month ago online. We installed it and it worked for about 2 weeks then just stopped. I called for support and they start telling me they don't think they can find anyone to service but will work on it and call me back, no call back... nothing for days. I call again, they tell me something similar and promise another call back, I trust them only to hear nothing. I call again, anger is starting to show, I give them everything they ask for and still hear nothing!!! I would never buy anything from them. Worst customer service and product I have ever seen!

I purchased a Friedrich "N" model Air conditioner from LivingDirect for $1179.00, weeks ago, because I have to have remote control capability. Right off the bat the model number was not available in the firmware drop down list. The setup was not for a novice but then I'm not. The setup failed halfway through due to the "Kuhl" control unit's inability to communicate with the Internet on my Zyxel CenturyLink Modem, through a special port. Friedrich said it was the Modem or the setup. I'm not a novice with modems or routers either, but I called CenturyLink. Their techs and I troubleshot the Modem and my Local Area Network, at yet more additional expense to me. The modems, and the LAN are all working properly and the port(s) needed are "OPEN." I informed Friedrich's customer service who said the tech support would call me back shortly. Three weeks and a dozen phone calls later, "Not a peep out of Friedrich."

I bought a brand new (through the wall sleeve) unit from P. C. Richard & Son. It didn't work correctly, straight out of the box (specifically, the compressor would randomly go off, thereby preventing the unit from cooling the room). I contacted P. C. Richard & Son, and learned that Friedrich has a policy that requires that you contact their service department for them to inspect the unit. Whoever heard of such a thing? A brand new unit? It should have been replaced immediately. Their service department is unreachable on the weekend, and when I finally got a hold of them on Monday, they said that their earliest appointment was two days later! So, as a result, I have had to suffer with a bedroom with no air conditioning during this unbearable heat wave. They are the worst, and I would never buy from such a company again.

This unit cost us over $400.00 and we have had trouble with it from the second month with moisture in the green box where temp. is located. Control panel was changed and the moisture is back. Place we bought it is giving us the runaround so we had to locate another dealer. Friedrich was nice enough to give us another dealer's name. I am glad they agreed to come fix it since it is not even 1 year old yet. We got a lemon! I give their product a 2 star.

Paid 800$ for a 24,000 BTU Friedrich air conditioner 5/14/2015. Live in Buffalo, NY. Only have about 3-4 months of summer heat here. Used this Friedrich 2 1/2 months after buying last year. Took it out of window, store it in a room in house thru winter. Put it back in window this June 2016. Have used 2 months this summer so far. So it's 14 months old, have used it 4 1/2 months. Of the 14 it shuts off constantly, flashes letters CH THEN FLASHES NUMBER 34. No one can tell me what this means. It's a huge air conditioner. Friedrich wants to do nothing about this piece of crap air conditioner that we bought. Still making payments on it, and there this beast of a machine sits while we sit in 90-degree heat which I might add is very unusual for us in Buffalo, NY and it's not working.

AVOID FRIEDRICH AT ALL COSTS!! AVOID PC RICHARD AND SON COMPLETELY! I purchased a Friedrich Chill CP 10 from Adrian at the PC Richard store in Rego Park NY (he is now at the Forest Hills Store). The Unit lasted only 2 seasons, and is just plain junk!

Having purchased several years ago 4 of the very expensive 32,000 BTU air conditioners from Friedrich for my company and being very satisfied I decided to replace my Westinghouse air conditioner in my apartment which I had for over 18 years and which still was fully functional with a new Friedrich unit based on it being more energy efficient. What a mistake!!! I purchased a cp12c10 on 5/26/07. The compressor went within 2 years. It was replaced in the spring of 2009. Once again the compressor blew in the spring of 2012. Once again after much fighting with Friedrich, it was for the fourth time in a span of 7 years replaced on 4/12/14. This replacement unit for the last 5 months has been making a racket like the sound of a jet engine when the compressor kicks in.

I bought three a/c in the wall units, 6000 BTU, one of the unit had a loud comp., and the air sweep stayed on when the unit cycled off. I search for the service comp., I found out that only one comp. in LA county and it's one man comp. The other closest comp. was 40 miles away and they refused to come. He came and told me that he needs to change the comp., but Friedrich refused to pay for the repairs and they informed me that they will replace the unit but they did not have it in stock and I had to wait until Apr. 2016!!! I told them that I will contact the company I bought the AC from and maybe they have it in stock. After back and forth with the customer service at Friedrich it took two month to go through, and I got the replacement unit, but it had a cracked part.

The first I have purchased in the Kuhl line and I am very impressed. The wi-fi is a very good option to turn on and cool your room from somewhere other than home. It is built very well like a commercial line of a/cs. The remote lights up so you can see it in the dark and the display on the a/c is adjustable so it won't be too bright. A heavy duty quiet well made a/c but rather expensive. Produced in Monterrey Mexico at the Friedrich plant. I have heard bad reviews about it but that may be because they expect much more for the purchase price. I find that you get more.

I bought 2 Friedrich air conditioners made in China since they were half the price of an American made unit. I was replacing a large unit on the living room and a small unit for the bedroom. I quickly found out that none of today's air conditioners fit in the sleeves that were built into my house. Both units were installed by filling in the space around the sides. Both units came with remotes. They work fine and the units have proven to hold up to constant use during the hot summer days. The digital thermostats work great and the remotes control all the power saver features. I keep the remote on the night table and if I wake up warm or want to turn it down the remote does the trick.

AC sounds like a jet engine taking off continually throughout the night and day. No sleep. Some gray foam liner inside the unit chewed up by the motor and blew out.. I would like a new air conditioner in a different model to replace the one we have. It's BEEN a lemon since the day we bought it. Friedrich AC Model #XQ08M10 Serial number AKLX00616.

I purchased a Friedrich Portable AC model P12B A in August 2013. I have used it no more than five times. I used it last Friday and will never use it again. The unit overheated and did not warn me or shut off. I just noticed after six hours of use the room was warmer than when I had first turned it on. I touched the window by the exhaust and nearly burned my hand. The unit had the potential to cause a house fire. I have two of these units. Only one did this.

I just got 5,000 & 15,000 units. It's too early to tell how the units will operate and stand up but I can say that manual seems to have been written by someone who knows little about the unit and then poorly translated into English. With parts that often are not in proper English. When I called for more information I did seem to get someone in the USA but they knew absolutely nothing -- they even said that all they had was the information in the manual. So they were unable to clarify anything, just repeat the same uninformative information.

When my Mother had been diagnosed with Pancreatic Cancer I had a room added to my home. Our heating and AC for the home couldn't support this addition. Our contractor had a Friedrich AC/Heat Wall Unit installed. It worked just fine for the first two years. When my Mother passed I was unable to bring myself to use her room. For three years no one used the addition. Then my son moved into the room in 2009 and the unit worked Okay. Then in 2012 my son went away to college.

We bought a new Friedrich wall unit air conditioner. It was fine for the first year, the 2nd year, it stopped working. We called the store where we bought it and was told it was under warranty to call the co. We called the Friedrich (wasn't all that pleasant) and they told us to contact a repair firm in Lakewood NJ. We called, they came, took the unit. This co. never responded to our phone calls. They finally brought it back, turned it on and it worked for the 10 minutes they were there. Next time we turned it on, it didn't work, blew hot air. Called them again and it took forever to get a response from them!!! They finally came and took the unit again, made us wait again before they responded to our calls as to when it would be back.

I have always known Friedrich to produce the best AC's on the market. But the two units I purchased late last Summer were horrible. The models I bought were: SQ10N10, SS14N10A. First of all, It is a fruitless task to setup the timers on the units. You have to open the front of the unit where the filter is located to access the keypad to set the timers each time you want to change the timer settings. If you always want it to go on or off at the same exact time, this is a one time task. If not, prepare to spend some time doing this.

Friedrich air conditioner 9800-1200 btu's model CP183G30A - The first of these $994 units installed in my 13th floor condo did not work when it was turned on... to the chagrin of the dealer who recommends this unit highly. I had used this company for 25 years with no problem. But on this model the control panel is a bear - when you turn it off you have to re-set it, when you turn it back on, bummer. You have to stand on your head with a magnifying glass to read the control panel, very tiny and at the very bottom. Then the 'door' is in the way. The manual does not explain what the 'Modes' are about... on which one does it drip and not drip? Afraid I'd try and find another brand.

Bought this unit in Aug. 09. In Sept 14, 1 mo after the warranty expired, I woke up and the unit had turned itself off. I tried the reset test feature on the power cord to no avail. Unit simply does not work... no lights, no fan, nothing. My previous Carrier unit worked for 13 years. Considering Friedrich's 'reputation' I feel burned and disappointed.

Bought A/C 7/16/2014. Was delivered 7/26/2014. No instruction manual or remote control unit in box. Store had to contact Friedrich warehouse in San Antonio, twice. And I emailed them after they sent a manual but no remote. Didn't get remote till 8/24. In the meanwhile, unit after a few days, started to leak water from left inside corner. Store sent 2 men 8/13/2014 to drill a hole in back and insert shims to tilt unit. Worked fine until yesterday night 8/31/2014 when it happened again from the front middle. Will go back to store again. They have been quite cooperative; it's Friedrich I'm having doubts about. Maybe they gave me an old unit without remote or manual in box? Either way I'm getting tired of the leaking problem!

Bought a Friedrich AC. from PC Richards & Sons, July 10, 2014. Had a hole cut in wall to install AC on July 17. Very noisy when compressor kicked in, couldn't sleep. Called Friedrich, told to have Pete's Appliance come to fix on July 28. Put some foam in, didn't stop noise. Went to PC Richards Aug. 4, they had Pete's Appliance come again Aug. 8, still noisy, said a supervisor would have to come out, why I'll never know. I will never buy again at PC Richards, and never buy another Friedrich product. Nobody seems to care, mean time it cost me a lot of money and still no AC.

Bought this air conditioning 3 years ago... Now it's junk. Bad machine, dishonest salesperson - so sad.

I bought a new unit (SL28M30) and the fan was rattling. I had to work with Friedrich via telephone and get special diagrams of the parts because the parts manual did not even show the part that was missing! A small collar around the fan drive was missing! Brand new $1500 unit! They offered to send a technician, but I'm thinking, "Oh boy, here we go. I have to have a technician come in for a BRAND NEW unit???!!! No way." I made a simple collar and put it on the unit. It worked fine. But I have had to pull this large unit out of the wall a dozen times to adjust this and clean that - what a pain. That was 2010. The unit became unusable in 2013. The last unit we had looked like it was at least 20 years old - that was the one we replaced. Now this unit is a goner in 3 years with limited use! Stay away from Friedrich AC!!!

Unit shut itself off and will not turn itself back on unless I push power button twice. Called the person I purchase the unit from Jarmon Air Conditioner only days after installation. He came out and told me that there was nothing wrong with the unit. I threatened Better Business Bureau and a attorney. He then advised me of a firmware upgrade that this unit needed. When he place the flash drive in it he blew the board then he attempted to change the board which blew the unit. He then ordered and replace the unit with the same model #, said he tested it. You guess it, it has the same problem AAAAHHHH. Called Friedrich. They sent me a flash drive to install. No way will I even try it. Had no idea. I thought I was buying a good unit since it was to be install in the wall. I spent 1,800.00. So sad.

I bought a Friedrich window unit air conditioner for my garage. It broke near the end of the first summer of use. It took a month to get the replacement part and get it fixed. It broke at the beginning of the second summer. It took a month to get a replacement unit. Customer service was not helpful. Avoid Friedrich air conditioners!

Model P12B (portable A/C unit ) - This A/C unit takes up a big space in the room, much more than I had expected. The compressor seems to go off and on constantly making the unit extremely noisy. I keep the temperature setting on 72 degrees and the room temperature may vary from 3 or 4 degrees warmer or colder than the desired setting. Thank heavens I do not have this A/C in a bedroom. I cannot imagine trying to sleep with it going off and on. I do have the unit in the family room and the TV volume has to be constantly adjusted with the operation of the air conditioner unit. I guess I am stuck with this one, but I would not buy another one or recommend this product to anyone.

Friedrich / Kuhl 5400 btu - Not very impressed with this unit but since I went through the time to mount the wall sleeve, I will stay with it I guess... Already I have a unit that has escaped the firmware mods made to this unit control. My unit fan shuts off continually even though I have it set on continuous fan! Lost some sleep with that thing going on and off all night. They are sending me the USB chip fix... Now when and will it do the trick? Tried my remote and it automatically changes things into auto fan, which I don't want while I sleep! So let's hope the chip fix cures that also?

I have had good luck with Friedrich room air conditioners with some of my units lasting up to 12 years. Being a loyal customer, I stuck with this brand when I needed replacements. I had one unit that the compressor burned up while under warranty. Being under warranty was nice, but I was without an A/C for almost two weeks. Friedrich made me pay for shipping costs for the new parts. This unit lasted another four years. Now, when I bought a new Friedrich KM18, I started having problems after only three years. It just would not cool. Now, since the warranty was only for one year, I replaced it with another KM18J30. I noticed that the major components in these last two units are LG brand. Yes, you guessed it. The latest unit is starting to have cooling problems.

I bought a Friedrich air conditioner (first one, the rest of the house has Fridgedaire air conditioners and never had any problems). The air conditioner worked in a 120V 15A outlet shared with a computer. There were no problems for two weeks. In the second week, I heard a pop and the air conditioner died. Friedrich authorized repair came and said it was a controller board, and they didn't know when they could get one. I called PC **, the retailer, and they were good enough to replace the unit. The replacement kept popping the circuit breaker on the same outlet, whenever the compressor kicked in. I had an electrician come in and hook up a dedicated 20 Amp outlet, and the 15 Amp air conditioner kept popping that circuit also. This is the second brand new Friedrich air conditioner that was defective in a row, and now I'm back where I started with Friedrich telling me I've got to miss more days of work while they determine the problem before they will replace the air conditioner.

Last year around June 2009, we brought a Friedrich thru the wall Air Condition. The A/C was working fine last year, but this year, when I used for the first time, white powder like material coming out the vent. And the A/C has problem cooling.

I purchased a $800 Friedrich Wall Master. It never worked. I exchanged it for a new one with the dealer. It too was defective. I called the manufacturer after some time and asked that they replace it since it never worked and I never used it. They refused. I purchased a Gibson for half the price and never had any problems. I want Friedrich to return my money or replace the unit. $800+ is lost on this air conditioner.