Friedrich Reviews

Lasted less than a 1½ before main board crapped-out. Would not turn on again automatically after initial start. Company was no help because out of 1 year warranty. PC board was like $200+. What a joke of a company. Bought a AlorAir with 7-yr warranty.

I purchased a 24000 BTU Friedrich Chill Premium A/C in July of 2020 with the 5 year extended warranty. The unit was used for 4 summers and the unit went bad on the hottest days of July 2024. I called Friedrich warranty department and it took about 2 weeks for them to send a technician to check the system. The technician stated that the unit could not be repaired and he sent the information back to the warranty department at Friedrich. After waiting more than a week to hear from them a new unit was delivered to my house from Friedrich. The A/C was brand new and came with a 5 year warranty and was the same model as the unit that was defective. We used the unit for 2 summers and it to stopped working this July of 2026. It also had a defect.

I replaced a defective Friedrich model KCVQ08B10A on 6/30/25. My new unit failed just died on 08/02/26 a little over 4 weeks. The inverters are horrible in the units. I am stuck with the thru wall size since Friedrich stopped making other models to fit in the sleeve. This company was the best in quality only to become the worst. I've had to replace numerous other Friedrich units over several years. This company doesn't care about quality anymore. If you need an AC PURCHASE ANOTHER BRAND.

I had a Friedrich Chill Premier installed through the wall. That one lasted all of 2 years then wasn't blowing cold air. I had to pay an authorized repairman to come and basically look at it, say it's a "closed" system and is dead. Need a new unit. Then fight with Friedrich to get a new unit, which was installed on August 29, 2024. We are coming up on that 2 year mark, and guess what? It is starting to fail. I will NEVER buy anything from Friedrich again!

Very disappointed. Expensive. Very noise. This is the worst AC I ever purchased. I can't sleep. Don't buy this AC. Sound like a trailer.

I cannot even explain the difficulty of connecting the thing to WiFi to use the stupid App. Required digging through 3-year-old Reddit posts to find out you had to enter a time zone and a network name in a hidden spot. Then, once it’s connected, the app is just terrible. It’s truly a disaster. With our old Friedrich Wallmaster (no app), if we went away in the summer, I could program it to turn on in the middle of the night on Fan mode, to bring in relatively cool air in and keep our house ventilated while we were gone. It doesn’t seem possible to program it to do this anymore.

I waited 3 and 1/2 months for this "top of the line" heat pump. It does not work like I believe it should. (Needing to set it to 66 to get the room temperature down to 70.) They want me to jump through a number of hoops, I was the one spending $1,800 and from day one it never worked like I think it should. I thought I was buying a high quality product from a high quality company, it seems that I was wrong on both counts.

Bought thru wall A/C unit Jul 2020. By 2022 didn't work. Wound up defective and replaced free. Now May 2026 not working. Need new and they go by original date. Warranties up. Live in Ct, only use summer months.

I bought a Friedrich model ccw12b10a 12,000 btu window unit in April 2026. I paid almost twice what a competitor brand would cost because the salesman said it is the quietest on the market. What is advertised as library quiet is really vacuum cleaner loud (I measured 85 decibels) The loudest window unit I have ever owned. The noisy fan comes on (short cycles) every five minutes. This unit should have a warning “not to be used in a bedroom.” The remote is a mess in that it does work at an angle and often doesn’t work at all. The display on the AC unit and on the remote is so dim as to be hard to read. I called Friedrich in San Antonio for some technicality help and was told they don’t offer technical help on the phone. When I expressed my incredulity, I was hung up on. Friedrich’s home office is a dysfunctional operation in several aggravating ways. My letter to their CEO went unanswered. This is a company in trouble.

Four years ago I paid more than $760 for a Friedrich AC/heater window unit. I paid top dollar because I thought the Friedrich name ensured quality and durability. A larger window unit I had purchased from Friedrich in 2011 was still going strong. The second unit, which got light use in a guest house, failed this summer. I had expected it to last 15-20 years. When I called Friedrich they told me only the sealed system was still under warranty and that I had to hire a technician to diagnosis the exact problem. So I paid $125 to the tech who said the unit had a bad relay board. Because of this, he could not tell me if the compressor had also failed. So I was forced to buy a new relay board and have it installed at an additional cost of $250. Good news? The compressor works. Bad news? I've got almost $1,100 in this window unit. Friedrich declined to reimburse me a dime. The moral of the story? Buy Korean.

I would give them 0 stars if I could. I've never had an issue with Friedrich (having purchased 4 items from this company in the past), but recently bought a window air conditioner unit that had an $80 rebate offer promo. I submitted all the necessary documents and was approved for the rebate back in August 2025. It is now December and still no rebate. I've been told its taking longer than expected due to response, but I am unable to get any additional response from their customer service team via email or via phone (after holding 2 different times for over 40 minutes). I will not be purchasing from this company in the future. They have lost me as a customer.

I have the Wallmaster 15,400 BTU unit. The filter is not easily accessible which makes changing or cleaning it difficult. Customer Service in TX is non existent. Filter expensive. Unit is two years old but Found mold growing in styrofoam and I don’t live in a particularly humid area. The remote control does not work from a reasonable distance because the sensors are pointing upwards so you have to be up close to coincide with it. My control panel broke within a year. Terrible engineering by Friedrich. I’m assuming this is because parts are made in China. Friedrich is not what it used to be, sadly. The old ones with non digital parts were work horses.

Terrible, bought 6000 BTU in-wall AC in 2023, this year 2025 unit started making an noise when running, unit is out of warranty, after reading these horror stories I will never buy this brand again, not even 3 years, and their warranty stories are terrible, this company is going down the drain.

Bought a brand new thru the wall conditioner Friedrich model UET08B11A. It is a terrible AC. They say it has quiet technology but it is the noisiest AC I ever head. On low fan setting the fan is very loud and there is a little buzzing noise in the background. They used to be one of the best air conditioner companies. I guess now more, what a piece of crap. I should have bought a LG or another brand. Live and let learn,

Friedrich Wallmaster is noisy and expensive. I only bought it because it was the only ac that fits in my slip. Huge regret. Should have spent less on a better quality ac and paid to redo my slip. It’s noisy, the screen and remote are using the same tech from my 20 year old outgoing unit and the app just doesn’t work. Huge waste of money. Friedrich should be ashamed.

I bought a Friedrich 10000 btu air conditioner in June 2025. It could not cool down the room. The room in under 200sq ft. I called customer service in 1 1/2 weeks after purchasing and told them about the problem. How can you have almost a $600 air conditioner and the room was close to 79* with the unit set to 66* and on high? Was told after submitting all the documents that I was to be paid out for the unit minus the tax I paid. I am still waiting after being told the check would be mailed within 10 days. Now going into August. No check. Have called numerous times where they lie constantly about the check. I made a Better Business complaint and the answer “will address the complaint with the customer directly”. They send an email “oh the complaint really was not approved but now they are sending the check in 5 business days”. Why hasn't any government agency go after this company for fraud?

I work in a hotel with 100 Friedrich PTACs and they suck. We will be building another hotel soon and we already plan on no Friedrich PTACs will be allowed in this building. Stay away from these PTACs.

Doyon's Appliance, Reading, MA Invoice #R105257 dated 5/20/19: I purchased a 24,000 BTU air conditioner (installed into my dining room wall) in May 2019. The 5-year warranty expired in 2024. This summer I experienced a problem with the unit. It only runs for half an hour; then it shuts off. The diagnostic code for the issue is CH34 - a pressure problem. It took 3 weeks to get an appointment with a Friedrich technician.

Bought a Friedrich 12000 BTU in-wall AC in July 2024. It worked for less than a year; stopped blowing cold air in June 2025. Although technically under warranty, there’s no practical way to get repair/replacement because Friedrich treats so poorly the companies it does business with that there are no service guys in NY willing to deal with them. So we can’t get a repair/replacement until a service guy performs a diagnostic, and no service guy will do it because it’s a Friedrich. So we’re screwed. AVOID THIS COMPANY AND ITS PRODUCTS!

I purchased a 24,000 BTU through wall Chill Premier AC unit July 2021. The unit was defective or damaged, made a loud banging noise. The store I bought it from replaced it for me including installing it. June 2023 the unit was no longer blowing cold air. After MANY calls and emails Friedrich replaced the unit under their 5 year warranty on compressor and coils. June 2025 went to use unit on the first hot day, same thing, not blowing cold air. After more phone calls and emails they agreed to warranty the unit.

I purchased the Friedrich UCT14B304 wall unit in summer 2023 and was initially pleased. However, after using it for just two months, it failed to cool when I tried to use it again the next year (2024). A technician diagnosed a Freon leak, and the unit had to be removed from the wall and taken away for several days—an issue that raised serious safety concerns.

I have owned 6 Friedrich window units. 5 Chill Premier and 1 Inverter. Everyone has failed, within 2 years max, in the same manner. The heat exchanger rots at the bottom where rain water accumulates and releases the R-32. They refuse to acknowledge or replace.

The rebate offer is a sales gimmick. It is a lie. I spent almost 1 hour to register on their website. It didn't work. Then, I had to call and waited at least 30 minutes to talk to someone named Jorge **. I sent him all the receipts and forms. I was told it may take 4 to 6 weeks. After waiting 3 months, I made another phone call for the status of the rebate. The answer was "something went wrong with the other check. I have issued again. Please allow us 3 to 4 months". Still nothing! It is total disappointment and a mistake on my end to believe in Friedrich Corporation.

We purchased (2) new Friedrich 12,000 BTU Premier PTAC units in 7/22 with a full two year warranty, with 5 years warranty on parts. These units worked until early this year (2024) when they were no longer heating or cooling. Friedrich has no authorized repairers near us in Virginia. Had to pay local techs to diagnose - units were determined to be bad with no refrigerant. No means of recharging. After a hassle with Friedrich, we received partial back for our diagnostic costs needed to confirm that the units were bad and need replacing.

I was in need of an air conditioner. I went to a retailer store. I was told by the salesman that this air conditioner was one of the best ones. Since June 7/24 I tried to get a repairman to check this unit. Finally, they came and they just told me that this AC isn't going to cool much, that isn't the best brand unit and the reason is because the unit is built to be "QUIET" and save energy. Really? I can't cool the apartment properly. Because, according to the repairman, the unit is working properly. So, I bought a unit that it doesn't cool enough and is quite (no much air coming out) to save energy. I have to use two fans for my kids to have some air during this hot season. I just wasted my money. Don't buy it. It is a total loss of money. The customer support doesn't give you a straight answer either. Never again I will buy this brand.

Wish I could rate them a zero. I bought a large wall unit which worked for approx 2 years before it was completely dead. After MUCH runaround from the company, insisting that I call someone from their list of local repair shops, they sent me a new unit. (Because no one repairs them). The replacement unit is now completely dead after less than 2 years. I wrote to customer support and got NO response. I called and was told that I used up my warranty when they sent me a new one and I’m not entitled to a warranty on the 2nd unit. I was then told, by the sales rep, that I am lucky that I got four years out of the two units because no appliance is built to last more than a couple of years these days! I kid you not!!

What is Consumer Affairs doing after seeing all of these zero/1 star ratings?! I too have a no cold air Friedrich a/c after one year. I spent over $500 for a 12,000 BTU that worked for one year and not even that well. Is there a class action lawsuit that I can join? Surely, this company must be stopped!!!

I would give it a zero stars if I could and the customer service is less than zero. I purchased a Friedrich portable air conditioner in July of 2023. I used it about 2 months last summer. When I brought it out to use it in June, it would not cool. I sent numerous messages on the Friedrich site about the problem and got no response. I called the customer service number several times and generally got the runaround. I was told that an A/C specialist would need to come to house and do a diagnostic test. I asked the first woman if Friedrich would pay for it and she said that they might cover $75. I asked her how much something like that would cost and she said probably $200 to $300. I asked her if I could speak to a manager and she said that she would put me on hold and we were conveniently disconnected and when I called back the office was closed for the day!

I purchased an air conditioner from PC Richard last summer (2023) and it worked for about a month before I had to have it looked at. They decided to replace the unit. By that time, it was September and I didn’t really need to run it. Come this summer, I turn it on and it’s blowing hot air. Called PC Richard because it’s still within warranty, had service techs come diagnose it, and they said leaked Freon. So right now I have no AC during a heat wave and I’m still paying off that lemon! Unacceptable.

Purchased two premiere chill a/c in 2022 because I was told and searched out reviews that they are top notch. At the end of 2023 the one in the living room did not seem to be blowing that cool however it was the end of the season so I thought it was the outside cooler weather. Start of this hot summer season 38degs Celsius (Kelowna British Columbia Canada) it was blowing hot air from outside. Got a technician to look at it…$100 for his call and he said all the Freon has leaked out. He says very common issue especially if it end with an “a”. Bought a floor Lg until this one can be fixed so we don’t die from the heat. Paid top dollar for an inferior product. Might as well bought a cheap one and just replace it every few year. Worst part is I talked 8 people in our Condo to purchase one of these. Embarrassing

I purchased a Friedrich Chill Premier model CCW06B10B that lasted 11 months before the refrigerant leaked out. Friedrich insisted I have a local authorized dealer diagnose before they would honor the warranty. The local dealer confirmed the leak which is not repairable so Friedrich sent me a replacement unit. The replacement unit that only lasted 4 months before once again the coils were freezing over (refrigerant leak again). I had to go through the whole process again and now the third unit has failed... once again with frozen-over coils which indicates leaked refrigerant. So that is THREE units failed in less than 3 years. I'm seeing many on this site and others with the same type experience. I am going to research how to report this to consumer protection agencies. I would think this warrants some type of class action suit against Friedrich. They must know of the quality issue and but continue to sell defective units.

We bought a huge wall sleeve AC two years ago. It was $1200. This week it stopped working. Technician came and said it needs a new control panel and display panel. This is INSANE!!!! The company doesn’t stand by their product. NEVER again will I buy this AC.

Three different Friedrich Chill window units have failed me the past three years. Two lasted one year each (one was a warranty unit) and the other one just two years. Apparently loss of freon was the issue.

My family and I bought two brand new Friedrich window air conditioners. One was a 6000BTU and the other a 8000BTU, model CCW08B10B. They were purchased from PC Richard's in July 2023. The units were used for approximately 2 months until the fall came. Then in early June of 2024 we went to turn these units and neither one blew cool air. We had AC specialists look at the units and said that they were made cheap with very thin copper tubing which was rotted away and were leaking and rusted. He said they were made with poor quality and were garbage. We called Friedrich and they insisted on having their repair guys look at it or they wouldn’t help us. We spent over $900 for these units. Do yourself a favor and buy any other brand.

I bought FRIEDRICH chill premier smart room air conditioner model number CCW15B10B on 07/14/23 from PC Richard and son. I used it probably for a month. June 2024 I turn the ac on and there was no cold air coming. And the Ac is still under warranty. I called Friedrich for the problem. They told me to get diagnostic report from Friedrich authorized service, I have got the report saying “troubleshoot found refrigerant leak on evaporator coil. Part is not available.”

I been doing HVAC for twenty nine yrs and when it comes to window units, p-tec units there is no other unit that even comes close to a Friedrich, they stand alone at the top of the mountain. There use to be another great one called Fedders but I don't think they are around anymore. I just yesterday helped a buddy move a 3 ton 36000 BTU Friedrich, it being over 20 yrs old is still blowing pinquans and when I post a Friedrich for sale on offerup are marketplace it amazes me how big of a fan club Friedrich has, people will chat over a hour talking about Friedrich a/c units.

Friedrich has been selling very poorly manufactured a/c’s in recent years due to the increased demand for air conditioning due to climate warming. The pipes inside the units have not been welded tightly enough, and after one to two years all the Freon leaks out. No more cooling is then possible! This has just happened to my own Friedrich a/c CCF12A, only purchased in mid August, 2022. I discovered the reason for the a/c not cooling any more, just today, June 7th. 2024, by making many, many, phone calls and inquiries. There really is not much point in having a repair which replaces the leaked Freon in a unit, as it will only give you another 1 to 2 years of use, max, but will just leak out again.

Friedrich used to be a top of the line air conditioning company. They now sell lemons. The in wall air conditioner that I bought 2 years ago stopped cooling the air. It was still under manufacturer’s warranty so I reached out to Friedrich customer service. Had to pay $125 out of pocket to have a repairman diagnose the cooling system failure in order for a claim to move forward. Friedrich does not reimburse this out of pocket expense.

Or a recall. Us customers deserve justice. I'm another one, unit blows warm air after second year of owning. Called store where it was bought, no warranty, no one will service it. Reading these reviews, I won't waste my time calling the company. So, in summary, don't buy their products. I had a same size unit that lasted decades! Well, if anyone has the energy to get justice on these lemons, God bless! I'm just too overwhelmed unfortunately.

Do not waste your money on this air conditioner. l replaced it twice in three years and now the last replacement doesn’t work. I think the design and engineering of it is not working. Such a waste. Worst purchase l have even made.