Friedrich Reviews

Bought thru wall A/C unit Jul 2020. By 2022 didn't work. Wound up defective and replaced free. Now May 2026 not working. Need new and they go by original date. Warranties up. Live in Ct, only use summer months.

I bought a Friedrich model ccw12b10a 12,000 btu window unit in April 2026. I paid almost twice what a competitor brand would cost because the salesman said it is the quietest on the market. What is advertised as library quiet is really vacuum cleaner loud (I measured 85 decibels) The loudest window unit I have ever owned. The noisy fan comes on (short cycles) every five minutes. This unit should have a warning “not to be used in a bedroom.” The remote is a mess in that it does work at an angle and often doesn’t work at all. The display on the AC unit and on the remote is so dim as to be hard to read. I called Friedrich in San Antonio for some technicality help and was told they don’t offer technical help on the phone. When I expressed my incredulity, I was hung up on. Friedrich’s home office is a dysfunctional operation in several aggravating ways. My letter to their CEO went unanswered. This is a company in trouble.

Four years ago I paid more than $760 for a Friedrich AC/heater window unit. I paid top dollar because I thought the Friedrich name ensured quality and durability. A larger window unit I had purchased from Friedrich in 2011 was still going strong. The second unit, which got light use in a guest house, failed this summer. I had expected it to last 15-20 years. When I called Friedrich they told me only the sealed system was still under warranty and that I had to hire a technician to diagnosis the exact problem. So I paid $125 to the tech who said the unit had a bad relay board. Because of this, he could not tell me if the compressor had also failed. So I was forced to buy a new relay board and have it installed at an additional cost of $250. Good news? The compressor works. Bad news? I've got almost $1,100 in this window unit. Friedrich declined to reimburse me a dime. The moral of the story? Buy Korean.

I would give them 0 stars if I could. I've never had an issue with Friedrich (having purchased 4 items from this company in the past), but recently bought a window air conditioner unit that had an $80 rebate offer promo. I submitted all the necessary documents and was approved for the rebate back in August 2025. It is now December and still no rebate. I've been told its taking longer than expected due to response, but I am unable to get any additional response from their customer service team via email or via phone (after holding 2 different times for over 40 minutes). I will not be purchasing from this company in the future. They have lost me as a customer.

I have the Wallmaster 15,400 BTU unit. The filter is not easily accessible which makes changing or cleaning it difficult. Customer Service in TX is non existent. Filter expensive. Unit is two years old but Found mold growing in styrofoam and I don’t live in a particularly humid area. The remote control does not work from a reasonable distance because the sensors are pointing upwards so you have to be up close to coincide with it. My control panel broke within a year. Terrible engineering by Friedrich. I’m assuming this is because parts are made in China. Friedrich is not what it used to be, sadly. The old ones with non digital parts were work horses.

Terrible, bought 6000 BTU in-wall AC in 2023, this year 2025 unit started making an noise when running, unit is out of warranty, after reading these horror stories I will never buy this brand again, not even 3 years, and their warranty stories are terrible, this company is going down the drain.

Bought a brand new thru the wall conditioner Friedrich model UET08B11A. It is a terrible AC. They say it has quiet technology but it is the noisiest AC I ever head. On low fan setting the fan is very loud and there is a little buzzing noise in the background. They used to be one of the best air conditioner companies. I guess now more, what a piece of crap. I should have bought a LG or another brand. Live and let learn,

Friedrich Wallmaster is noisy and expensive. I only bought it because it was the only ac that fits in my slip. Huge regret. Should have spent less on a better quality ac and paid to redo my slip. It’s noisy, the screen and remote are using the same tech from my 20 year old outgoing unit and the app just doesn’t work. Huge waste of money. Friedrich should be ashamed.

I bought a Friedrich 10000 btu air conditioner in June 2025. It could not cool down the room. The room in under 200sq ft. I called customer service in 1 1/2 weeks after purchasing and told them about the problem. How can you have almost a $600 air conditioner and the room was close to 79* with the unit set to 66* and on high? Was told after submitting all the documents that I was to be paid out for the unit minus the tax I paid. I am still waiting after being told the check would be mailed within 10 days. Now going into August. No check. Have called numerous times where they lie constantly about the check. I made a Better Business complaint and the answer “will address the complaint with the customer directly”. They send an email “oh the complaint really was not approved but now they are sending the check in 5 business days”. Why hasn't any government agency go after this company for fraud?

I work in a hotel with 100 Friedrich PTACs and they suck. We will be building another hotel soon and we already plan on no Friedrich PTACs will be allowed in this building. Stay away from these PTACs.