Friedrich Air Conditioner

I bought this model unit three years ago to replace my Living room air conditioner. Do you need to stop working about 14 months after purchase just beyond the warranty period. Apparently there was a problem with the circuit breaker. The cost of repairing the air conditioner was very high so I decided to purchase a replacement unit of the same model Friedrich air conditioner. I purchased a seven year service contract. This replacement just stopped working less than two years after purchase and in the middle of an unprecedented heat wave in New York. The service contractor just left my apartment taking the unit back to the shop for repair. I will now be left without an air conditioner in the living room for another week. Having two new Friedrich air conditioners not last more than two years without breaking down is a big disappointment for a company that I have relied on for many years for cooling down my homes. I would not recommend this model to anyone.

This Friedrich Ductless Split System M12YJ professionally installed in 2017 (with 11 months still remaining on the warranty) has had repeated component failures requiring warranty parts replacements, with the labor costs always on our dime. We essentially had 2 trouble-free years before things started going south, on a 5 year warranty.

My new Friedrich unit keeps cycling off and on. The Friedrich tech says the internal thermostat is getting confused, that I need a remote thermostat. They stopped making remotes for this model in 2019.

I bought a PTAC (model #Wallmaster WE12D33-A) in March of 2016. The unit was installed in early May. In August of 2019 the air conditioner failed. A certified repairman replaced the condenser and compressor at that time. The warranty only partially covered the almost $1,000 repair. In May of 2021 the unit was again not functioning. A $1000.00 got me one summer of use. The certified repairman came back and indicated I needed a new unit. I made repeated calls to Friedrich service and customer/warranty departments with no results after 3 weeks of trying and callback requests. I obviously bought a "lemon". Have have received no good faith attempt by Friedrich to rectify the problem. Do not purchase or do business ever with Friedrich. They are not a reputable company and do not stand behind their products. Their customer service is completely non-responsive (if you can get through). They do not care.

We have had three Kuhl AC's (thru wall), models SQ06N10B and SQ06N10C. Each and every one has failed after 1-3 years and they are not cheap! In one case, a unit stopped cooling after 2 years (all same failure), Friedrich authorized one of their repair outfits to look at it. They had it from Sept 2016 to April 2017, unable to repair so Friedrich replaced it. The replacement failed in one year! Another unit failed at 3 years, authorized repair could not repair it after 6 months, Friedrich had to replace it. That replacement failed after 2 years same way. We now have a unit that is failing after only 3 years, insufficient cooling like others. But in the meantime Friedrich pulled a fast one, no longer warranty on both parts plus labor on sealed system, only parts. So, a repair, if possible could run close to a thousand dollars if they spend a lot of time on it! Not only that, the replacements they sent in past years are guaranteed only from date that failed unit was bought.

Friedrich a/c rebate is a scam as stated by others on this site. I have been waiting for my rebate since summer 2020. It is now May 2021. When you call, they verify address and promise it is enroute. I also received an email confirmation that the check is on the way...again. They constantly try to blame my address that has never changed; I have NO issues receiving mail. I reported them to Better Business Bureau. They lied to BBB and claimed that they reached out to me to verify my address...yet again! I will report them to my state Consumer Affairs next. This is going on for several months now. Imagine the desperation of a corrupt business that prefers to play games with consumers rather than send a $30 rebate check. Friedrich has destroyed their reputation. I will never buy their products again.

Purchased a Friedrich Room Air Conditioner in August. It came with a $30 rebate offer. Rebate will be sent in 4-6 weeks. It is now December. No rebate. I contacted "support". Don't bother calling as they don't answer. I emailed "support". I did get a reply that basically said... "Hey, we sent it to our rebate vendor (whatever that is) and they must be running behind. Your rebate was approved, it's just that they are running behind." I followed up with another email saying "I want my rebate now."... Reply..."I told you, they are running behind." I filed a complaint with the BBB (there were 32 complaints about Friedrich there before mine).

I have been going through nothing but aggravation since I purchased a Friedrich thru the wall air conditioner (model UCT12a10a) in April 22, 2019, used it for four months, uncovered it this season only to have warm air coming from the unit. Because the year was up I had to go through Friedrich limited warranty. Due to (covid 19) every Friedrich repair shop in my area was closed, couldn't get anyone to come and check out the AC. The process with Friedrich went back and forth until June when I was told my only option was to go to a repair shop they recommended that was out of state to drop off the AC. Three weeks later received a call from the repair shop to pick up the ac. The ac worked for a few days only to have the same problem return.

I had a mini-split system installed and I am very disappointed. Thought I was buying a name brand in Friedrich but I am very disappointed and unhappy with the units. Indoor air handlers are noisy. Units shut off in the middle of the night without warning. Friedrich customer service is USELESS!! Don't even bother calling them. I am working with my HVAC installer to get the system replaced with another brand. Do yourself a big favor and choose another brand. Pay the extra $$ and get Mitsubishi or Fujitsu. I have learned the hard way!

Purchased 1st Friedrich mini split because company is based in Texas. I quickly discovered that the installation "manual" LOL was clearly not produced in the Lone Star State. THE MANUALS ARE TERRIBLE! That said, however, the units (I have personally now installed 3 of them) are quite good. Why did I buy the next 2? After the 1st install, I no longer needed the so called installation manual(s). I strongly suggest that before you purchase (if you plan to DIY) examine the installation manuals online. You will find for example that LG's documentation to be extensive and Friedrich's very minimal. -- I might add that a couple of calls to customer service dept were also less than satisfactory. I give the units 4 stars and the documentation 1 star.