Friedrich Reviews

I had a Friedrich Chill Premier installed through the wall. That one lasted all of 2 years then wasn't blowing cold air. I had to pay an authorized repairman to come and basically look at it, say it's a "closed" system and is dead. Need a new unit. Then fight with Friedrich to get a new unit, which was installed on August 29, 2024. We are coming up on that 2 year mark, and guess what? It is starting to fail. I will NEVER buy anything from Friedrich again!

Very disappointed. Expensive. Very noise. This is the worst AC I ever purchased. I can't sleep. Don't buy this AC. Sound like a trailer.

I cannot even explain the difficulty of connecting the thing to WiFi to use the stupid App. Required digging through 3-year-old Reddit posts to find out you had to enter a time zone and a network name in a hidden spot. Then, once it’s connected, the app is just terrible. It’s truly a disaster. With our old Friedrich Wallmaster (no app), if we went away in the summer, I could program it to turn on in the middle of the night on Fan mode, to bring in relatively cool air in and keep our house ventilated while we were gone. It doesn’t seem possible to program it to do this anymore.

I waited 3 and 1/2 months for this "top of the line" heat pump. It does not work like I believe it should. (Needing to set it to 66 to get the room temperature down to 70.) They want me to jump through a number of hoops, I was the one spending $1,800 and from day one it never worked like I think it should. I thought I was buying a high quality product from a high quality company, it seems that I was wrong on both counts.

Bought thru wall A/C unit Jul 2020. By 2022 didn't work. Wound up defective and replaced free. Now May 2026 not working. Need new and they go by original date. Warranties up. Live in Ct, only use summer months.

I bought a Friedrich model ccw12b10a 12,000 btu window unit in April 2026. I paid almost twice what a competitor brand would cost because the salesman said it is the quietest on the market. What is advertised as library quiet is really vacuum cleaner loud (I measured 85 decibels) The loudest window unit I have ever owned. The noisy fan comes on (short cycles) every five minutes. This unit should have a warning “not to be used in a bedroom.” The remote is a mess in that it does work at an angle and often doesn’t work at all. The display on the AC unit and on the remote is so dim as to be hard to read. I called Friedrich in San Antonio for some technicality help and was told they don’t offer technical help on the phone. When I expressed my incredulity, I was hung up on. Friedrich’s home office is a dysfunctional operation in several aggravating ways. My letter to their CEO went unanswered. This is a company in trouble.

Four years ago I paid more than $760 for a Friedrich AC/heater window unit. I paid top dollar because I thought the Friedrich name ensured quality and durability. A larger window unit I had purchased from Friedrich in 2011 was still going strong. The second unit, which got light use in a guest house, failed this summer. I had expected it to last 15-20 years. When I called Friedrich they told me only the sealed system was still under warranty and that I had to hire a technician to diagnosis the exact problem. So I paid $125 to the tech who said the unit had a bad relay board. Because of this, he could not tell me if the compressor had also failed. So I was forced to buy a new relay board and have it installed at an additional cost of $250. Good news? The compressor works. Bad news? I've got almost $1,100 in this window unit. Friedrich declined to reimburse me a dime. The moral of the story? Buy Korean.

I would give them 0 stars if I could. I've never had an issue with Friedrich (having purchased 4 items from this company in the past), but recently bought a window air conditioner unit that had an $80 rebate offer promo. I submitted all the necessary documents and was approved for the rebate back in August 2025. It is now December and still no rebate. I've been told its taking longer than expected due to response, but I am unable to get any additional response from their customer service team via email or via phone (after holding 2 different times for over 40 minutes). I will not be purchasing from this company in the future. They have lost me as a customer.

I have the Wallmaster 15,400 BTU unit. The filter is not easily accessible which makes changing or cleaning it difficult. Customer Service in TX is non existent. Filter expensive. Unit is two years old but Found mold growing in styrofoam and I don’t live in a particularly humid area. The remote control does not work from a reasonable distance because the sensors are pointing upwards so you have to be up close to coincide with it. My control panel broke within a year. Terrible engineering by Friedrich. I’m assuming this is because parts are made in China. Friedrich is not what it used to be, sadly. The old ones with non digital parts were work horses.

Terrible, bought 6000 BTU in-wall AC in 2023, this year 2025 unit started making an noise when running, unit is out of warranty, after reading these horror stories I will never buy this brand again, not even 3 years, and their warranty stories are terrible, this company is going down the drain.