Friedrich Reviews

Bought a Friedrich 12000 BTU in-wall AC in July 2024. It worked for less than a year; stopped blowing cold air in June 2025. Although technically under warranty, there’s no practical way to get repair/replacement because Friedrich treats so poorly the companies it does business with that there are no service guys in NY willing to deal with them. So we can’t get a repair/replacement until a service guy performs a diagnostic, and no service guy will do it because it’s a Friedrich. So we’re screwed. AVOID THIS COMPANY AND ITS PRODUCTS!

I purchased a 24,000 BTU through wall Chill Premier AC unit July 2021. The unit was defective or damaged, made a loud banging noise. The store I bought it from replaced it for me including installing it. June 2023 the unit was no longer blowing cold air. After MANY calls and emails Friedrich replaced the unit under their 5 year warranty on compressor and coils. June 2025 went to use unit on the first hot day, same thing, not blowing cold air. After more phone calls and emails they agreed to warranty the unit.

I purchased the Friedrich UCT14B304 wall unit in summer 2023 and was initially pleased. However, after using it for just two months, it failed to cool when I tried to use it again the next year (2024). A technician diagnosed a Freon leak, and the unit had to be removed from the wall and taken away for several days—an issue that raised serious safety concerns.

I have owned 6 Friedrich window units. 5 Chill Premier and 1 Inverter. Everyone has failed, within 2 years max, in the same manner. The heat exchanger rots at the bottom where rain water accumulates and releases the R-32. They refuse to acknowledge or replace.

The rebate offer is a sales gimmick. It is a lie. I spent almost 1 hour to register on their website. It didn't work. Then, I had to call and waited at least 30 minutes to talk to someone named Jorge **. I sent him all the receipts and forms. I was told it may take 4 to 6 weeks. After waiting 3 months, I made another phone call for the status of the rebate. The answer was "something went wrong with the other check. I have issued again. Please allow us 3 to 4 months". Still nothing! It is total disappointment and a mistake on my end to believe in Friedrich Corporation.

We purchased (2) new Friedrich 12,000 BTU Premier PTAC units in 7/22 with a full two year warranty, with 5 years warranty on parts. These units worked until early this year (2024) when they were no longer heating or cooling. Friedrich has no authorized repairers near us in Virginia. Had to pay local techs to diagnose - units were determined to be bad with no refrigerant. No means of recharging. After a hassle with Friedrich, we received partial back for our diagnostic costs needed to confirm that the units were bad and need replacing.

I was in need of an air conditioner. I went to a retailer store. I was told by the salesman that this air conditioner was one of the best ones. Since June 7/24 I tried to get a repairman to check this unit. Finally, they came and they just told me that this AC isn't going to cool much, that isn't the best brand unit and the reason is because the unit is built to be "QUIET" and save energy. Really? I can't cool the apartment properly. Because, according to the repairman, the unit is working properly. So, I bought a unit that it doesn't cool enough and is quite (no much air coming out) to save energy. I have to use two fans for my kids to have some air during this hot season. I just wasted my money. Don't buy it. It is a total loss of money. The customer support doesn't give you a straight answer either. Never again I will buy this brand.

Wish I could rate them a zero. I bought a large wall unit which worked for approx 2 years before it was completely dead. After MUCH runaround from the company, insisting that I call someone from their list of local repair shops, they sent me a new unit. (Because no one repairs them). The replacement unit is now completely dead after less than 2 years. I wrote to customer support and got NO response. I called and was told that I used up my warranty when they sent me a new one and I’m not entitled to a warranty on the 2nd unit. I was then told, by the sales rep, that I am lucky that I got four years out of the two units because no appliance is built to last more than a couple of years these days! I kid you not!!

What is Consumer Affairs doing after seeing all of these zero/1 star ratings?! I too have a no cold air Friedrich a/c after one year. I spent over $500 for a 12,000 BTU that worked for one year and not even that well. Is there a class action lawsuit that I can join? Surely, this company must be stopped!!!

I would give it a zero stars if I could and the customer service is less than zero. I purchased a Friedrich portable air conditioner in July of 2023. I used it about 2 months last summer. When I brought it out to use it in June, it would not cool. I sent numerous messages on the Friedrich site about the problem and got no response. I called the customer service number several times and generally got the runaround. I was told that an A/C specialist would need to come to house and do a diagnostic test. I asked the first woman if Friedrich would pay for it and she said that they might cover $75. I asked her how much something like that would cost and she said probably $200 to $300. I asked her if I could speak to a manager and she said that she would put me on hold and we were conveniently disconnected and when I called back the office was closed for the day!

I purchased an air conditioner from PC Richard last summer (2023) and it worked for about a month before I had to have it looked at. They decided to replace the unit. By that time, it was September and I didn’t really need to run it. Come this summer, I turn it on and it’s blowing hot air. Called PC Richard because it’s still within warranty, had service techs come diagnose it, and they said leaked Freon. So right now I have no AC during a heat wave and I’m still paying off that lemon! Unacceptable.

Purchased two premiere chill a/c in 2022 because I was told and searched out reviews that they are top notch. At the end of 2023 the one in the living room did not seem to be blowing that cool however it was the end of the season so I thought it was the outside cooler weather. Start of this hot summer season 38degs Celsius (Kelowna British Columbia Canada) it was blowing hot air from outside. Got a technician to look at it…$100 for his call and he said all the Freon has leaked out. He says very common issue especially if it end with an “a”. Bought a floor Lg until this one can be fixed so we don’t die from the heat. Paid top dollar for an inferior product. Might as well bought a cheap one and just replace it every few year. Worst part is I talked 8 people in our Condo to purchase one of these. Embarrassing

I purchased a Friedrich Chill Premier model CCW06B10B that lasted 11 months before the refrigerant leaked out. Friedrich insisted I have a local authorized dealer diagnose before they would honor the warranty. The local dealer confirmed the leak which is not repairable so Friedrich sent me a replacement unit. The replacement unit that only lasted 4 months before once again the coils were freezing over (refrigerant leak again). I had to go through the whole process again and now the third unit has failed... once again with frozen-over coils which indicates leaked refrigerant. So that is THREE units failed in less than 3 years. I'm seeing many on this site and others with the same type experience. I am going to research how to report this to consumer protection agencies. I would think this warrants some type of class action suit against Friedrich. They must know of the quality issue and but continue to sell defective units.

We bought a huge wall sleeve AC two years ago. It was $1200. This week it stopped working. Technician came and said it needs a new control panel and display panel. This is INSANE!!!! The company doesn’t stand by their product. NEVER again will I buy this AC.

Three different Friedrich Chill window units have failed me the past three years. Two lasted one year each (one was a warranty unit) and the other one just two years. Apparently loss of freon was the issue.

My family and I bought two brand new Friedrich window air conditioners. One was a 6000BTU and the other a 8000BTU, model CCW08B10B. They were purchased from PC Richard's in July 2023. The units were used for approximately 2 months until the fall came. Then in early June of 2024 we went to turn these units and neither one blew cool air. We had AC specialists look at the units and said that they were made cheap with very thin copper tubing which was rotted away and were leaking and rusted. He said they were made with poor quality and were garbage. We called Friedrich and they insisted on having their repair guys look at it or they wouldn’t help us. We spent over $900 for these units. Do yourself a favor and buy any other brand.

I bought FRIEDRICH chill premier smart room air conditioner model number CCW15B10B on 07/14/23 from PC Richard and son. I used it probably for a month. June 2024 I turn the ac on and there was no cold air coming. And the Ac is still under warranty. I called Friedrich for the problem. They told me to get diagnostic report from Friedrich authorized service, I have got the report saying “troubleshoot found refrigerant leak on evaporator coil. Part is not available.”

I been doing HVAC for twenty nine yrs and when it comes to window units, p-tec units there is no other unit that even comes close to a Friedrich, they stand alone at the top of the mountain. There use to be another great one called Fedders but I don't think they are around anymore. I just yesterday helped a buddy move a 3 ton 36000 BTU Friedrich, it being over 20 yrs old is still blowing pinquans and when I post a Friedrich for sale on offerup are marketplace it amazes me how big of a fan club Friedrich has, people will chat over a hour talking about Friedrich a/c units.

Friedrich has been selling very poorly manufactured a/c’s in recent years due to the increased demand for air conditioning due to climate warming. The pipes inside the units have not been welded tightly enough, and after one to two years all the Freon leaks out. No more cooling is then possible! This has just happened to my own Friedrich a/c CCF12A, only purchased in mid August, 2022. I discovered the reason for the a/c not cooling any more, just today, June 7th. 2024, by making many, many, phone calls and inquiries. There really is not much point in having a repair which replaces the leaked Freon in a unit, as it will only give you another 1 to 2 years of use, max, but will just leak out again.

Friedrich used to be a top of the line air conditioning company. They now sell lemons. The in wall air conditioner that I bought 2 years ago stopped cooling the air. It was still under manufacturer’s warranty so I reached out to Friedrich customer service. Had to pay $125 out of pocket to have a repairman diagnose the cooling system failure in order for a claim to move forward. Friedrich does not reimburse this out of pocket expense.

Or a recall. Us customers deserve justice. I'm another one, unit blows warm air after second year of owning. Called store where it was bought, no warranty, no one will service it. Reading these reviews, I won't waste my time calling the company. So, in summary, don't buy their products. I had a same size unit that lasted decades! Well, if anyone has the energy to get justice on these lemons, God bless! I'm just too overwhelmed unfortunately.

Do not waste your money on this air conditioner. l replaced it twice in three years and now the last replacement doesn’t work. I think the design and engineering of it is not working. Such a waste. Worst purchase l have even made.

We bought three Friedrich Premier Chill CCF08A10A in 2022. Two of the three units have now failed. When I called Friedrich customer service (that description is a joke), they told me I had to get a diagnostic report to determine if the units are covered under their 4-year manufacturing defect warranty. I spoke with several technicians in my area. They did not offer service for window units, but told me it was up to Friedrich to get a technician to me since they are requiring the diagnostic report.

Awesome and very professional great service. These guys are great!!! Very thorough, prompt, professional at a great value. I’m very thankful! Great company with fast service.... I appreciate his help!

Purchased 2 wall units that are supposed to connect to wifi and adjustable with a schedule through their app. First the one unit would not connect. They sent me parts to replace it. I asked to have a technician come out and do it and they said they don't do that. Then there was an issue where it stopped blowing cold air within the first 6 months. It started working again, but their customer service is completely non-responsive. They just ignore you and hope you'll stop calling. The app doesn't work anymore and it's stuck on a schedule and they said "we're aware of the problem and fixing it," only it's been months and this should be a simple fix, they just don't care enough to do it. I'll never deal with this company again. Terrible equipment, terrible service.

In April of 2020 I bought a Friedrich 18k unit on the advice of a salesman saying it was the best. It's 3 yrs old and blowing warm. The repair company, the manufacturer recommended said it would be over $500 to fix and it would take a month the get parts from friedrich! Spoke to friedrich, they don't care. No help whatsoever. I'm off this company for life! The repair service THEY recommended said "they're all the same buy a cheaper one". That was after he said my 3 yr old $800 unit didn't pay to fix!

Have owned 5 portable expensive units, only one lasted four years. Can see heavy models dying fast. But simply put portable air conditioners are the only electronic product I know that is big time garbage.

I purchased a Friedrich through-the-wall AC (Model UCT14A30B) in the beginning of August 2021. One week after its purchase, it was no longer cooling the room. Called warranty and arranged for a technician to come check it, who reported that there was a leak in the refrigerant system and it could not be repaired. As per warranty, on September 17, Friedrich agreed to replace the unit. The unit worked during the months of June-September, 2022. On the first warm day in June, 2023, I turned the the unit on, only to find that it was not cooling. I contacted customer service, who stated that I would need to have the unit checked at my expense ($200) and they would then determine what to do. I called the original technician, who subsequently reported that there was a leak in the refrigerant system (surprise, surprise) and the unit could not be repaired.

I bought this model unit three years ago to replace my Living room air conditioner. Do you need to stop working about 14 months after purchase just beyond the warranty period. Apparently there was a problem with the circuit breaker. The cost of repairing the air conditioner was very high so I decided to purchase a replacement unit of the same model Friedrich air conditioner. I purchased a seven year service contract. This replacement just stopped working less than two years after purchase and in the middle of an unprecedented heat wave in New York. The service contractor just left my apartment taking the unit back to the shop for repair. I will now be left without an air conditioner in the living room for another week. Having two new Friedrich air conditioners not last more than two years without breaking down is a big disappointment for a company that I have relied on for many years for cooling down my homes. I would not recommend this model to anyone.

This Friedrich Ductless Split System M12YJ professionally installed in 2017 (with 11 months still remaining on the warranty) has had repeated component failures requiring warranty parts replacements, with the labor costs always on our dime. We essentially had 2 trouble-free years before things started going south, on a 5 year warranty.