Friedrich Reviews

We bought three Friedrich Premier Chill CCF08A10A in 2022. Two of the three units have now failed. When I called Friedrich customer service (that description is a joke), they told me I had to get a diagnostic report to determine if the units are covered under their 4-year manufacturing defect warranty. I spoke with several technicians in my area. They did not offer service for window units, but told me it was up to Friedrich to get a technician to me since they are requiring the diagnostic report.

Awesome and very professional great service. These guys are great!!! Very thorough, prompt, professional at a great value. I’m very thankful! Great company with fast service.... I appreciate his help!

Purchased 2 wall units that are supposed to connect to wifi and adjustable with a schedule through their app. First the one unit would not connect. They sent me parts to replace it. I asked to have a technician come out and do it and they said they don't do that. Then there was an issue where it stopped blowing cold air within the first 6 months. It started working again, but their customer service is completely non-responsive. They just ignore you and hope you'll stop calling. The app doesn't work anymore and it's stuck on a schedule and they said "we're aware of the problem and fixing it," only it's been months and this should be a simple fix, they just don't care enough to do it. I'll never deal with this company again. Terrible equipment, terrible service.

In April of 2020 I bought a Friedrich 18k unit on the advice of a salesman saying it was the best. It's 3 yrs old and blowing warm. The repair company, the manufacturer recommended said it would be over $500 to fix and it would take a month the get parts from friedrich! Spoke to friedrich, they don't care. No help whatsoever. I'm off this company for life! The repair service THEY recommended said "they're all the same buy a cheaper one". That was after he said my 3 yr old $800 unit didn't pay to fix!

Have owned 5 portable expensive units, only one lasted four years. Can see heavy models dying fast. But simply put portable air conditioners are the only electronic product I know that is big time garbage.

I purchased a Friedrich through-the-wall AC (Model UCT14A30B) in the beginning of August 2021. One week after its purchase, it was no longer cooling the room. Called warranty and arranged for a technician to come check it, who reported that there was a leak in the refrigerant system and it could not be repaired. As per warranty, on September 17, Friedrich agreed to replace the unit. The unit worked during the months of June-September, 2022. On the first warm day in June, 2023, I turned the the unit on, only to find that it was not cooling. I contacted customer service, who stated that I would need to have the unit checked at my expense ($200) and they would then determine what to do. I called the original technician, who subsequently reported that there was a leak in the refrigerant system (surprise, surprise) and the unit could not be repaired.

I bought this model unit three years ago to replace my Living room air conditioner. Do you need to stop working about 14 months after purchase just beyond the warranty period. Apparently there was a problem with the circuit breaker. The cost of repairing the air conditioner was very high so I decided to purchase a replacement unit of the same model Friedrich air conditioner. I purchased a seven year service contract. This replacement just stopped working less than two years after purchase and in the middle of an unprecedented heat wave in New York. The service contractor just left my apartment taking the unit back to the shop for repair. I will now be left without an air conditioner in the living room for another week. Having two new Friedrich air conditioners not last more than two years without breaking down is a big disappointment for a company that I have relied on for many years for cooling down my homes. I would not recommend this model to anyone.

This Friedrich Ductless Split System M12YJ professionally installed in 2017 (with 11 months still remaining on the warranty) has had repeated component failures requiring warranty parts replacements, with the labor costs always on our dime. We essentially had 2 trouble-free years before things started going south, on a 5 year warranty.

My new Friedrich unit keeps cycling off and on. The Friedrich tech says the internal thermostat is getting confused, that I need a remote thermostat. They stopped making remotes for this model in 2019.

I bought a PTAC (model #Wallmaster WE12D33-A) in March of 2016. The unit was installed in early May. In August of 2019 the air conditioner failed. A certified repairman replaced the condenser and compressor at that time. The warranty only partially covered the almost $1,000 repair. In May of 2021 the unit was again not functioning. A $1000.00 got me one summer of use. The certified repairman came back and indicated I needed a new unit. I made repeated calls to Friedrich service and customer/warranty departments with no results after 3 weeks of trying and callback requests. I obviously bought a "lemon". Have have received no good faith attempt by Friedrich to rectify the problem. Do not purchase or do business ever with Friedrich. They are not a reputable company and do not stand behind their products. Their customer service is completely non-responsive (if you can get through). They do not care.

We have had three Kuhl AC's (thru wall), models SQ06N10B and SQ06N10C. Each and every one has failed after 1-3 years and they are not cheap! In one case, a unit stopped cooling after 2 years (all same failure), Friedrich authorized one of their repair outfits to look at it. They had it from Sept 2016 to April 2017, unable to repair so Friedrich replaced it. The replacement failed in one year! Another unit failed at 3 years, authorized repair could not repair it after 6 months, Friedrich had to replace it. That replacement failed after 2 years same way. We now have a unit that is failing after only 3 years, insufficient cooling like others. But in the meantime Friedrich pulled a fast one, no longer warranty on both parts plus labor on sealed system, only parts. So, a repair, if possible could run close to a thousand dollars if they spend a lot of time on it! Not only that, the replacements they sent in past years are guaranteed only from date that failed unit was bought.

Friedrich a/c rebate is a scam as stated by others on this site. I have been waiting for my rebate since summer 2020. It is now May 2021. When you call, they verify address and promise it is enroute. I also received an email confirmation that the check is on the way...again. They constantly try to blame my address that has never changed; I have NO issues receiving mail. I reported them to Better Business Bureau. They lied to BBB and claimed that they reached out to me to verify my address...yet again! I will report them to my state Consumer Affairs next. This is going on for several months now. Imagine the desperation of a corrupt business that prefers to play games with consumers rather than send a $30 rebate check. Friedrich has destroyed their reputation. I will never buy their products again.

Purchased a Friedrich Room Air Conditioner in August. It came with a $30 rebate offer. Rebate will be sent in 4-6 weeks. It is now December. No rebate. I contacted "support". Don't bother calling as they don't answer. I emailed "support". I did get a reply that basically said... "Hey, we sent it to our rebate vendor (whatever that is) and they must be running behind. Your rebate was approved, it's just that they are running behind." I followed up with another email saying "I want my rebate now."... Reply..."I told you, they are running behind." I filed a complaint with the BBB (there were 32 complaints about Friedrich there before mine).

I have been going through nothing but aggravation since I purchased a Friedrich thru the wall air conditioner (model UCT12a10a) in April 22, 2019, used it for four months, uncovered it this season only to have warm air coming from the unit. Because the year was up I had to go through Friedrich limited warranty. Due to (covid 19) every Friedrich repair shop in my area was closed, couldn't get anyone to come and check out the AC. The process with Friedrich went back and forth until June when I was told my only option was to go to a repair shop they recommended that was out of state to drop off the AC. Three weeks later received a call from the repair shop to pick up the ac. The ac worked for a few days only to have the same problem return.

I had a mini-split system installed and I am very disappointed. Thought I was buying a name brand in Friedrich but I am very disappointed and unhappy with the units. Indoor air handlers are noisy. Units shut off in the middle of the night without warning. Friedrich customer service is USELESS!! Don't even bother calling them. I am working with my HVAC installer to get the system replaced with another brand. Do yourself a big favor and choose another brand. Pay the extra $$ and get Mitsubishi or Fujitsu. I have learned the hard way!

Purchased 1st Friedrich mini split because company is based in Texas. I quickly discovered that the installation "manual" LOL was clearly not produced in the Lone Star State. THE MANUALS ARE TERRIBLE! That said, however, the units (I have personally now installed 3 of them) are quite good. Why did I buy the next 2? After the 1st install, I no longer needed the so called installation manual(s). I strongly suggest that before you purchase (if you plan to DIY) examine the installation manuals online. You will find for example that LG's documentation to be extensive and Friedrich's very minimal. -- I might add that a couple of calls to customer service dept were also less than satisfactory. I give the units 4 stars and the documentation 1 star.

Just getting someone on the phone is impossible, every-time is over an hour hold. I call to have assistance with setting up WiFi, which I have had no problem doing on older models. They rather tell you the times they “called” you Back than just set up the appointment to set up my WiFi. They are clueless, don’t actively listen to what you need, and condescending. If I didn’t hardwire these ac’s into the wall I would throw them In the trash! Beyond so stressful trying to get any help from this company. Ac don’t get that cold and are so much louder than older models. These will be my last ac purchases from them.

Friedrich Mini Split AC 12,000 BTU are very Good, Easy Option for Older Buildings which do not have Space for regular AC, unit with Installation completed in 1 Day. Cost $1500, it's silent, Efficient & perfect for 500 SF Room, only Inconvenience was very hard to have a Remote Replaced after it got damaged. I had to wait for 4 months.

Received air conditioner. Don't work. Tried to call Friedrich. Got disconnected 3 times. Left number to call back. No call back! Remote is a joke. You have to stand on step stool for it to work. Smart part is a joke! Why can't you buy a thru the wall with just a remote? This is the worst of all. Do not buy! The remote sensor is at the ceiling??? Therefore it don't work unless you get a step stool and get above it! Should give you a step stool with every unit they sell. Why wouldn't you make a control panel that can be seen and works with a remote if your unit is up high??? Why would you make a remote that only has three buttons but you can't see anything?

I purchased a Friedrich air conditioner in November of 2019 and was promised a rebate of $40.00 within six weeks of purchase after completing the required forms with George **. I called the rebate department in January because I had not received any rebate. I spoke with George and asked to speak to his supervisor who is Jeffery **. Jeffery promised that he would check into the matter and give me an update. Never heard back from Jeffery so I called back and spoke to George again and asked for Jeffery's supervisor. George informed me that Jeffery's supervisor was Jackie **. When I spoke to Jackie, she informed me that she was not the supervisor and that I needed to speak with Jeffery. So you can see where this is going and to date, March 13, 2020, I have yet to receive the rebate that was promised to me in November 2019!! BEWARE OF Friedrich Air Conditioner rebate promises. They do not make good on them!!

Recently installed 4 Friedrich through the wall air conditioning/heating units at over $1000 per unit. They are extremely noisy. Thermostats on units are unreliable. Had an authorized Tech service guy come in to look at them. He agreed they were noisy but couldn't do anything about the noise level or the faulty thermostat. Contacted Friedrich headquarters to no avail. Despite the fact that they are (falsely) marketed as quiet units headquarters guy told me the warranty doesn't cover noise level. He didn't address the thermostat issue at all. Guess that isn't covered either.

I thought this was a top brand. I bought 4 Friedrich air conditioners. They have given me nothing but problems. Break frequently and have had to be replaced countless times. The installation also costs more than just buying new air conditioners every year and is a major headache.

This 24,000 BTU window air conditioner did not even last three before it started having issues. To start with you had to use the remote after just one year as the buttons on the unit stopped working. After just two and a half years I knew that it was not as cold as it used to be and this was proven just before I replaced it. I took a digital thermometer at the discharge and the coldest it would get was 75.5 degrees. Fast forward two hours after the new LG was installed. I was reading 58.5 degrees on the discharge.

My large Friedrich window unit/heater required a repair costing almost as much as the unit after two years and wasn't covered under the warranty. It was a total loss. The fan motor started making noise and the technician said it needed to be replaced. $450! I'll never buy this name brand again. Very very disappointed. I had over $900 in this unit with the extended warranty. I feel completely ripped off.

Updated on 06/04/2020: I posted a review here last September of my brand-new Friedrich wall unit. It was very long, and very unfavorable. This is an update: Went to use the A/C for the first time this summer. Temps in the upper 80s today. It doesn't work. Spent 40 minutes on hold with Friedrich trying to get help and was disconnected. Texted the special tech support guy I was connected with by my installer last summer, he hasn't responded. DO. NOT. BUY. THIS. AIR CONDITIONER.

On 3rd unit in 3 weeks--horrible quality control. Thru wall unit preexisting so not a lot of options to replace. Poorly made and premium pricing--not a good combination! Rarely write reviews of products but this is so egregious that maybe the company will address these issues.

On July 16th I had a very expensive, top of the line Friedrich Kuhl KCL28A30A 28000 BTU through the wall unit installed. 2 days later it stopped working, waited a week to get service, only to hear the compressor wasn't kicking on / problem with mother board. Waited 5 more days to get new replacement unit, since Friedrich doesn't repair this model "too new" I was told. Unit worked nicely for next 7 days but unable to use all the bells & whistles built into the process. Timer, Wifi features DO NOT WORK. Then on 8th day SAME PROBLEM, compressor wont kick on. Friedrich does not seem to provide ANY customer service. I have called several times only to be out on hold & once line was finally picked up, it was promptly disconnected. RUDE & UNWORTHY of what this company once stood for.

I wish I had read these reviews first. Sadly, I replaced my old Friedrich through-the-wall which ran for twenty years, with a new one, and while it looks great, the digital panel often stops working all together...this a month after installation. The surge protector built into their plug is not tripped, so it appears to be in a poor display circuit. And forget about trying to set up Wifi, I am convinced it was a marketing gimmick that never was designed to work. Sadly, I could find no other brand to fit the sleeve, so instead of replacing this, based on these reviews, I will hire a carpenter to resize this for another brand.

Brand new Friedrich air conditioner worked fine until just before the warranty ended. The control panel would not work. They repaired it and then several months later, same issue. Now they will not do anything. Poor quality + poor service = never a Friedrich product again.

I had a brand new unit installed in my garden. It cost $3300 with labor. After one month of minor usage, it stopped working and displayed error code CH 38 (the four way valve is abnormal). Now I have to wait for a repair or a replacement unit, meanwhile summer is getting hotter and my garden is adversely affected. I did not expect a brand new unit to break down after just one month, especially for how much it cost. This is just an example of poor manufacturing.

Update on 10/02/2019: Well I'm back. Two A/C's later, 4 louver fronts later. The unit still has an inherent rattle in the front cover. I even tried WD40 spray to no avail. The compressor also still sounded like a small jet engine. When I removed the old front to put on the new one to my shock the whole inside has styrofoam. No wonder why the darn thing is so noisy. I would have never thought a Friedrich would have a styrofoam interior.

My mother bought 3 of the same unit. House is airtight. Within 3-4 of purchase, 2 barely squeak out cold before turning in to fans, and one stopped working all together. So, because they couldn't find another co. that makes units that fit in the wall, she made an error in judgment and bought ANOTHER unit, same model. It lasted 1 summer, and was under par at best in cooling. The thing now just hums. I bought a $138 GE mini window unit and surprise surprise, it's super cold and DOESN'T SHUT OFF. Want more reasons? They are ridiculously LOUD, and their thermostat is **, 70 means 77. Just stay away from this overpriced, ** quality products.

I had a Friedrich through-the-wall air conditioner which died after four years. Unfortunately, the only company which makes a/c units which fit the wall sleeve my co-op had is Friedrich. I bought another 12,000 BTU unit in August of 2016 and it no longer cools. The compressor kicks in but the air coming out is a steady 77 degrees. PC Richard (where I bought it) said they don't do repairs and sent me to Friedrich. They said they don't do repairs either. Since I knew from my last Friedrich fiasco that nobody repairs window or sleeve a/c units I didn't have much hope of fixing this one. And I was right; I now have a $900 fan.

I recently bought a thru the wall a/c. The original model I ordered was no longer available, so I received the newest version WCT12A10A. In order to setup the a/c to run automatically you must connect to WIFi, which is close to impossible. The first a/c I received they evidently had a bad board so the store I bought it from replaced it. The new one arrived and am still having a hard time setting it up. The buttons are in an awkward spot and they hurt your fingers after using them. After trying several time to connect to WiFi, I still can't because the "Menu" button does not work. Do not buy this model.

3 weeks after paying $1600 for an 18000 BTU unit, the compressor stopped working which costs us $450 to repair. It broke after one season. Customer service was beyond poor! Repair was horrible. Aggravation was beyond belief because this so called excellent company would not even answer phone calls. So we bought another but this time GE which was half the price. Oh yes, you have so many symbols on the keypad and when the wrench comes up, you pay a service call for it to be reset so add on another $100. Not happy at all with this company. I will never recommend them not for their products or for their customer service. Be smart.... Don’t buy one!

We purchased a 12,000 BTU CP12 Friedrich A/C in May 2017 for $599. In August 2018 the fan died. No one in the local area would service a Friedrich, so we finally got the name of an authorized service from a Friedrich rep at the appliance store where we purchased it, Elite A/C Service in Jackson NJ, which is an hour away. Elite came out in Sept 2018 and charged $125 for a service call, ordered a fan motor, came back in Nov 2018 to install it and broke another part when they tried to install the motor.

UPDATED 2/02/2021: Two years ago I bought small Friedrich climate control unit EQ08N11C 115V for $800. Fan stopped working in two days. Repair shop couldn't get parts from Friedrich for three months and Friedrich refused to exchange the unit. Fortunately, Amazon agreed to replace it. We used the replacement maybe for 20 days over 2 years and now the heating coil broke. We can't get the part and Friedrich refuses to give us ETA.

I purchased a Friedrich window unit A/C thinking I was going to get a quality product like they USED to make; instead, I got a piece of junk that lasted barely two years, and I’ve been waiting for nearly THREE MONTHS for a warranty replacement and have gotten nothing but runaround from their corporate office. What I’ve found out from my own experience and talking with their service reps is that Friedrich is a completely different company now and quality/customer satisfaction are the LAST things they are concerned with. BUYER BEWARE!!!

I purchased 2 Friedrich dehumidifiers from Allergy Supply. Both still under warranty. They worked well until this year when the one in my basement stopped working. Would not pull humidity out and the pump would not work. This was in June 2018. I called Friedrich who directed me to a local service center who I paid, and they said the unit had low freon and could not be serviced. Funny you can recharge AC in a car but not for a home. I called Friedrich again and they said I needed the tag from the unit and other docs.

I got a Friedrich unit that heats and cools through our power company 11 years ago. I'm on the 6th one now and it's tore up!!! Every single one of these things are junk!!! We paid over $1500 in the beginning and kept warranty the entire 10 years that we could. Well now that 10 years is up and our 6th one has quit! The longest we've kept one is like 2 years and that's their life expectancy! The others tore up within months! Do NOT waste your money on this garbage!!! Before this one finally just stopped it would constantly run the actual, we had to manually cut it off. Needless to say whenever we were away it just constantly ran the actual so guess what??? Now my budget billing is nearly double what is used to be. Take my word, DO NOT buy one!!! Wish I could give it a -10??? Because I would!