FlatRate Moving Reviews

Scheduling the move was okay. The communication was fine. It was an okay experience overall.

When I contacted FlatRate to store all my things in New York, everything went really well. They were on time and they pretty much took care of all the furniture and boxes that I had at the time. The process overall for signing the contract was pretty smooth, as well. I got my things in the storage for more than a year and then I decided when I would permanently transfer. I moved my things from New York to Texas and that part of the move is where I had the issues with.

Scheduling the move was decent. They were quick in their response and most of it happened in email. The move was in the same locality and everything was done within an hour. Two people came from the team and they were good. It went smoothly.

This was one of the worst experiences I’ve ever had moving. After being told to pay additional money to “protect” my valuable items they were moving, they then broke multiple expensive items. After they asked for receipts for the items to reimburse for them, they decided to then claimed the items were worth >50% less than the receipts showed. They have since ignored my emails and phone calls for weeks trying to get a resolution. Do NOT recommend.

Have many pieces of feedback for the move itself which I am happy to go through with someone for feedback and improvement, especially to do with communication but also to do with sales. Received a voicemail that I would get compensation but never received it. Tried to call and never heard back.

I've used FlatRate four times, and I've been happy every time. The most recent was December of last year moving from Manhattan to Pennsylvania. I've even moved from Florida to New Hampshire with them and I've done local moves. I had just recommended them again to my daughter.

FlatRate was professional. After I got in touch with them, we scheduled a visit where one of their people came out and inspected to get a list of the amount of stuff that we needed to move. That guy also gave us a quote and scheduled when the move would happen. Then they went to New Jersey and picked up my stuff in a big truck. The next day, they came up to New York and picked up the rest of the stuff. That same day, they drove it all the way up to New Haven and dropped them off. The movers moved quickly and they worked hard. They were nice and they packed everything pretty well.

FlatRate Moving did the move quickly. They packed what I didn't have packed. They had to store it overnight because we got to my loading dock late. We couldn't move it in after a certain time and we had to get special permission to move it in the next day. But because the move was done quickly and they took everything apart, a few of my things were damaged in the process. I have a cabinet electrical fireplace that doubles as a TV stand. They turned that on its side and now it's all crooked. It doesn't even sit level anymore and it's scratched in the front. My dresser is a cheap one but now, it's even sagging more in the middle because the leg in the middle wasn't put on properly.

FlatRate Moving was great. The price was reasonable and they did the move in the time they estimated.

FlatRate Moving has a good price and the person I spoke with was super helpful. They wrapped my furniture with moving blankets, collected all of my belongings and moved them to my home. They put things where we wanted them. The workers were hardworking and did their job effectively.

A friend of mine recommended FlatRate and when I contacted them, they were very agreeable in working things out. I was very satisfied with how they were able to accommodate me. I used them twice and they were very reliable and dependable. They picked up items to deliver it and I was very pleased with them. If I’m gonna move again, I would use them.

We were disappointed and frustrated with our experience and the last-minute cancellation of our scheduled moving appointment. Moving is an already stressful process, and relying on professionals was supposed to alleviate some of that burden. However, the sudden cancellation of our appointment disrupted our moving plans significantly, leaving us to scramble with coordinating the reservation of the freight elevator, and having to execute the move during working hours which affects our time off allotment. Furthermore, the lack of adequate communication, and little regard for our time on the day of the originally scheduled move was unacceptable. We did not hear about the potential delay until we called FlatRate due to their already being late. We appreciate FlatRate working with us to reschedule the move to the following day, but their absolute lack of accountability is unsatisfactory for a professional business.

I was looking for the best prices when I was moving to a different state and FlatRate beat every other company that I was inquiring with. Setting up the move was easy. I decided to pack myself and they picked it up on the day that was set for pick-up. When it arrived here in Florida where I moved to, everything went well. A gentleman and a young lady helped bring everything out and moved everything into my apartment. They gave me a list of everything to make sure everything was there and everything was fine. They did everything the way it needed to be and I had a great experience.

Two guys came out, which was not enough, and they rushed the job. When they were done, we realized some stuff was missing, but it wasn't a big deal because it was too late. But it wasn't professional. They didn't do a good job. They didn't come with their equipment. They were missing drills. They had to borrow the drill from my super. So it wasn't the best move. But the quotes were accurate.

I switched companies to FlatRate, which was more expensive. I had four guys. Three of them did great packing but one of them was not good. There was one responsive person. But the packing wasn't as good and these people stole from me as well. They took a brand new white scooter. They also broke my table. But going back to them and trying to get my scooter and my table fixed seemed like more effort than it was worth so I never even reported it.

FlatRate Moving moved everything fast and good. I moved from the Bronx to Brooklyn, and it went okay. They took the stuff and we had to meet them there. They were polite.

The move was easy and quick. The movers were very nice. It was a good experience. From my prior moves, it was priced very well. I would recommend them. It made our life easier to not have to worry about packing and getting organized for the move.

They helped me with moving and the crew was personable and helpful. Also, everything was in good condition when it got to the destination.

I've been using FlatRate Moving for every move that I've had for the last eight years, and I'd recommend them. I set things up online, then they contact me and it's the same guy that I have worked with before in the past, Adam. He's really helpful and friendly, and he knows everything. He's great.

I've used FlatRate Moving for several moves. And what made me use them was their policy of flat rate pricing versus hourly pricing for some other moving companies that I never felt confident in what my final price would be. My expectation was FlatRate would do what was listed on their website or on my initial call in terms of inventorying and what they would provide versus what I needed to provide. And I was never disappointed. My most recent move was a few months ago. The ones from a few years ago were always pleasant or else I would not have continued with the company. I found out in my most recent move that I had a repeat customer reward on my account of $100. And there was a four-year gap between the two moves. So, I was very impressed that I didn't know I had that reward, and that they told me about it and applied it to this most current move. I've recommended them to lots of friends and family over the course of time.

I called them and scheduled a phone appointment, and then they called me back and we did a FaceTime walkthrough of our apartment and they looked into all the items that we had to move. From that, they were able to give me a quote. The moving crew was great. They were very professional, and nice. They were very responsible with all of our items. They did a really good job packing. They packed some delicate items and furniture in our home and they did a really good job making sure everything was great. When everything arrived in our new city, nothing was broken. Everything was accounted for. FlatRate did a really good job adjusting the quote based on what we ended up moving with.

I had a good experience with FlatRate Moving. They were more professional. I could tell with how they did their contracts, how they communicated with me. They laid everything out very easy for me to understand what they would and wouldn't do. I had had my stuff in storage for about a year with FlatRate in New York City, in the Bronx. And I knew that I needed my stuff to get to Kentucky from New York. FlatRate was not my cheapest quote, which is why I ended up getting scammed, because I went with a cheaper quote from another company to pick my stuff up from the storage unit and drive it long distance to Kentucky. But FlatRate was easy to set up the move-out with. Unfortunately, the company that I hired never showed up to move my stuff.

I used FlatRate for three of my own personal moves in the city and they were always on time, reliable and trustworthy. There were no extra charges and everything was seamless. So when my daughter moved, I recommended them. It was a small move and we just sent them an itemized list of each item and how many boxes we had. Then, they sent us an email. The crew was efficient and got the move done in a timely fashion. They were very friendly and professional. Plus, the quote was great and accurate.

I already had my things prepacked so the crew just had to load up my boxes in the moving truck. Then, they wrapped up some pieces of furniture that I had. I expected that. It was all in my contract and that's what I got. They were very friendly and careful about my things. It was great. My mom obtained the quote from FlatRate and it was easy because right after she spoke with them, they drafted up a contract for her. They included the amount of boxes I was gonna have, the amount of lamps, and everything they knew what they were gonna go into. The quote came back to us very quickly, which was good. They accidentally charged me a little bit more than what my contract was. It was a glitch on their end and that worried me a little bit but as soon as I called, they were super apologetic and everything was fixed immediately.

FlatRate was great. I used them to move from one apartment to a house and their crew members were helpful. Everything was done in one day.

It was not my first time using FlatRate Moving, that's why I used them for a second time. Everything was fine. It went smooth. Very professional. Nice people. I two separate moves, very close in time. One was November, and this one was end of January. The first move was within an apartment complex, and the second one was from Brooklyn to Manhattan. FlatRate did all the packing and the move. They did the packing on the first day, and they moved everything and delivered the second day. They were helpful, but they had to wait for the freight elevator or if we said, “Don't move this. Move that one." It was very easy to communicate. They had a maximum number of boxes that they were ready to unpack because of contract, and they did that. Also, they also took apart some furniture and office displays, and put them back. They had a carpenter who showed up at the right time. He did his job and went to do something else. It was a complete service.

I would not recommend FlatRate Moving to a friend. I’m dissatisfied with this. And I would not use them anymore. I used them for my relocation to New York, to Miami. Everything went well when we did it in New York. But it's still going back and forth to the point that I'm considering to have a lawyer involved because it has been bad. It's negative in their approach on answering. It's all documented on email. I'm very dissatisfied with the customer care.

FlatRate Moving was fantastic. The crew that we had was unbelievable. All three of them were very professional. They had to take me from Connecticut up to Massachusetts. It was an over three and a half hour drive. I was so worried. They gave me a fixed price and held on to it. I just had a lot of boxes and a lot of personal things. But they did everything that I asked and more. And the most important thing is, I knew what my price would be at the end. The rep went through a serious thing when his sister had died, and he still was professional.

I was seeking services to help me with a few heavy items to move from one apartment to another. I called FlatRate and I made the customer service representative aware of how many items it was and how big they were. He gave me an estimate on how much it would be. Their price was a little bit high for the amount of items that I have, but I still went forward.

I like that everything is upfront with FlatRate. They tell you how much it's gonna cost. The process of getting a quote is very easy too. I made a phone call to a rep that we had used before. We walked through a quick list of the contents of the apartment, gave him the address where we were moving to, and we found a day that worked for both of us, and he had a quote within minutes. The crew during the move was excellent too. They were personable, professional and polite. They took good care of our stuff. The items were delivered in great shape and nothing was broken at all. That's why we keep going back. This was the sixth time we used them.

They were excellent. I was booking within a week and they were able to accommodate me. The rep was very helpful and knowledgeable. He made it simple. They were professional, fast and respectful of both of my homes. I also like that I could track the truck. Overall, it was a good experience.

I like that the price of FlatRate is predictable and competitive. Everyone else I spoke to gave me a range that varied by over $1,000. I was worried that I would go into the day, and then at the end of the day, all of a sudden, I owe $1,500 more than I was thinking I would. Whereas with FlatRate, it was on the higher side of the average, but at least I knew that was what I was gonna pay. The first person that I spoke to was also friendly. They packed some items and the process of getting the quote was really easy. We did a call that was about 45 minutes, and we had all the numbers by the next day. The crew was also very fast, friendly and careful with our stuff. They also had a tracker for the truck so that, even though I wasn't with the truck, I knew where it was. This is the best move that I've had.

The rep I spoke to at the beginning was very friendly, and he wasn't in a hurry when he explained what needed to be done and what I needed to know. He was very good. My move was very close, and I made him aware I had never used a mover before. I called him on a Friday, and I was gonna get a Monday schedule which was a higher price. I asked if they had any sales or specials going on, and he explained that if I chose a Wednesday schedule, it was gonna be a little cheaper. I went with Wednesday, then I had to tell him what that I needed to move. I showed him everything over FaceTime. During moving day, I was running late, but the movers came right on time and when they got there, they went straight to work. They wrapped everything and moved them neatly and nicely. My experience with FlatRate Moving was good.

I'd recommend FlatRate Moving highly. I spoke to the person involved with making the appointment for me, and she was very pleasant. She gave me the proper information and tried to help me as much as she could price-wise. Moving day was good too. The guys came on time, and they were professional. They didn't waste any time chatting. They did a good job wrapping the items and moved them out rather quickly.

The moving day with FlatRate was very easy. They were much faster than I expected and it was smooth. What was good was that even though I was about 90% packed, the moving crew helped pack the rest of the 10% even though that wasn't necessarily like originally planned. My experience was really great. One of the reasons I really wanted to work with FlatRate was my friend had said that they would have been able to mount the TVs. They dismounted them, put them in a protective box and the TVs got here fine but they weren't able to mount them at my location because I was in a different state. So, that was the only thing. I didn't understand why they couldn't. I had to hire somebody where I moved to to mount the TVs, which cost me extra.

FlatRate Moving wasn't the cheapest but they seemed to be the most responsible. We got them to move a small amount of furniture from my wife's office into our house. They met the time scheduling. They were very helpful and careful with the furniture. I would recommend them.

I've had an awesome experience with FlatRate Moving. When I went online and put my phone number in, someone gave me a call. He asked me exactly what I was moving. I gave him an estimate, and he said, "If this is not all of it or you're not sure, you wanna ask or take away, call or text me back." I texted him back and he called me back. I added some more things and the price didn't change too much. The price was less than I thought it would be. Every time I spoke to someone, they were very helpful. They were very personable as well. I had someone call me prior to the moving date and to make sure everything was okay. I ended up having to change my date. That went well. They were also on time the day of.

I was moving from New York to Boston, and I packed 80% to 85% of my items. One of the gentlemen that went to my apartment to see how much stuff I had said he was gonna send me 20 boxes. I told them I had a newborn baby and I could not do everything in one day, so they were gonna pack on Friday, June 23rd, and they wanna move me on Saturday, June 24th. However, they called me Thursday afternoon, telling me that something happened and they won't be able to pack on Friday. They were gonna have to do everything on Saturday.

I used FlatRate Moving to move twice within the city, within the boroughs. I gave them a list of what I had in terms of furniture and boxes, and they would do a virtual walkthrough. They gave me a quote before they arrived. It was all seamless. They're attentive and reasonably priced. I'm a real estate agent in Manhattan and I've referred FlatRate Moving a number of times. They always get great reviews from my clients as well, which is why I continue to refer them.

I've used FlatRate Moving a couple of times and they've been great. I did everything online when I scheduled a move. I went through their website and picked out what I was moving. They always had somebody reach out to me to confirm everything. The crew was very professional and friendly. Dealing with them was always very positive.

Everything seemed to go on time and people were very eager to answer and solve questions and issues.

The move was last-minute because I signed a lease for the place within two weeks before I had to move in. I emailed FlatRate and they got in touch with me within the day. Then I figured out a quote from there with them and scheduled. The crew was very sweet and willing to help. They put my bedframe together, too. I had a table that was taken apart that they helped to put together. I offered them snacks and there was water because there was a lot of work. It was nice that they were willing to move everything up my flights of stairs because I was very worried about that part. The move was efficient and went smoothly.

They gave me a move date and I told them okay. I packed up my apartment and they came and put it in storage. The crew did a decent job. I had an issue with getting ahold of people, though, and they were a bit more on the expensive side. But I'd use them again.

I used FlatRate a few years back and I had a positive experience so I used them again. The move was very smooth and straightforward. The crew was very professional and polite. And no, really, no issue whatsoever.

FlatRate Moving was the best. When I move again, I'll use them again. They were kind, professional, helpful and went out of their way for me, so I appreciate all that they did. I moved from one apartment to another, which was three blocks from the old apartment. It wasn't a long distance move, but FlatRate Moving made it very easy. I felt informed every step of the way. They were there a bit early so I had time to prepare. And it was very clear every step of the way. I could have done more preparation in terms of packing my stuff up, but they were very helpful even with things that I hadn't finished 100%. So, they went above and beyond.

It was a great experience with FlatRate Moving and they're cheaper than other companies. I filled out a form online and they emailed back with the quote, which I paid online. They kept periodic reminders of the date on when it was scheduled. The movers were good, efficient, and professional and nothing was damaged in the move. It was a pretty smooth process. They were very communicative and very good with items.

FlatRate Moving gave me a few quotes before I agreed to pay anything. Initially, the service was good. But it ended up badly. My stuff was being sent to Colombia and I had to talk to government entities, shipping companies and fulfillment companies when it arrived there. They were speaking to me as if I were the liaison between FlatRate and the customer, and I'm the customer. I was translating for FlatRate as well as sending emails and they were not responding. My stuff ended up being stuck in storage for over a month and a half and I got charged for that, so I paid an extra $800 for my storage.

The moving people were really nice and helpful, but a lot of our things were damaged. Our bed was damaged, in particular. Initially, Flatrate gave us a hard time. They told us that we could only be compensated based on the weight of the bed. It was like multiplying the weight of the bed times five cents. That was how they did their reimbursements if you were to file a claim with them. So they were initially quoting us something ridiculous, like $200, to go towards our bed, but I made a fuss about it. Another thing was that they didn't answer their phone. It was impossible to get in touch with somebody. Initially, when you're assigned to an agent, you'll hear from them. The communication is great. But as soon as you're done with your move and you have an issue, it's really hard to get in contact with them.

FlatRate Moving's storage facility is horrible. Their storage manager, Brunetta, has no sense of customer service. She only answers your emails when you need to make an appointment. She makes it very difficult for you. You can't get an appointment to access your items in storage, unless it's a minimum of two weeks out. She dictates what time. So, you have to accommodate their schedule. They don't accommodate the customer's schedule. We were spending a lot of money with them in storage because we moved just prior to the pandemic. We were using a great deal of storage and we were paying very high fees.

We tried them one time and they worked out beautifully. After that, we tried it two more times. Customer service was good. Setting up the move was very, very smooth over the phone. When the actual movers came in, it was the same thing. This is why we keep using them. There's a lot of companies out there, but I like their service and the concept is so great. Based on everything that you tell them, they give you the quote right then and there, and they stick to that. If anything changes, you call them, and then they give you an update. It's great. You don't have to haggle anything like you do with any other company.

Getting the quote was really easy. We had them visit a few times over the span of a few weeks to get the estimate. The moving crew was really organized and friendly.

The team that I scheduled to help come out was very good. They were very punctual. I had a very positive experience from the team that came and packed us up. But there were some things that were damaged a little bit. There were a couple of items that when they were packaged up and delivered, they were unable to be assembled correctly because the team here was not the same team as the one that packed it up. They didn't know where stuff was. The team that was here wanted to be as helpful as they could, but it was just not as great of an experience.

Scheduling the move was easy as it could be. I told the gentleman I was working with how many rooms of furniture we had. I told him the approximate dates that we were gonna move. But we didn't know exactly when because we lived in a co-op in New York, and we had to wait for the board to approve the people who were buying our apartment. So they were very flexible, and every time I called, they were just so agreeable to moving the date or doing whatever we had to do. It was so easy to work with. Plus it was a double move for us because we had to move out of our apartment. They kept everything in storage for us until we needed it to be moved out again. Everything went so smoothly. Everybody was great. They were very careful. They were also considerate and polite.

We had a great experience with FlatRate. The rep talked to me on the phone and then he came over and made a list. It took about an hour. He was very nice. We had to move long distance and they had two very, very upbeat, cheery guys. There was no surly attitude. It wasn't an easy move. They worked from morning to night without any problem. But it was a little misrepresented to them. They had to get a bigger truck and then they did everything right away. They were very good. I've recommended FlatRate to two other people for that reason.

I have used Flat Rate movers for three different moves, and I couldn't be happier with their exceptional service each time. From start to finish, they consistently exceeded my expectations. Flat Rate movers were always right on time, which helped set a positive tone for each move. Their punctuality made the entire process much smoother. The movers were not only punctual but also incredibly professional. They treated my belongings with the utmost care and respect, ensuring that everything arrived at my new home in perfect condition. Efficiency is a hallmark of flat-rate movers. They worked diligently and completed each move within the estimated time frame. This efficiency was crucial in ensuring a hassle-free transition.

I interviewed a few companies, and some of them came to the house and looked at our stuff. I did it with FlatRate virtually, walking around with my phone and showing them our stuff, then they sent an estimate and it was reasonable. It was in line with what I was seeing from other folks, and FlatRate gave me a bit of a discount because I'm a repeat customer. That sealed it for them. We moved from one house to another, and they sent a big crew. I got them lunch every day and they were nice. I had no complaints. We were happy. We're gonna move again in the summer, and we'll be happy to consider them again.

I gave FlatRate Moving a call, and someone was willing to help me. It wasn't a long wait. The team was very helpful and efficient.

Scheduling the move was straightforward. I spoke to someone on the phone then they called me back immediately and we spoke about what was needed. However, I was very disappointed in the quality of the move. I had requested a specific team to work with me but FlatRate Moving sent a completely different team. I could have gotten a better service if I just hired a man with a van. I hired them to pack my stuff but it wasn't carefully packed. Other than the glassware, everything else was thrown into a box without any packing materials to secure anything. There was no protective wrapping so there are scratches on a lot of stuff. A lot of stuff got damaged as well.

I had moved from Pennsylvania to New York City. And because of the building I live in in Manhattan, I couldn't use a personal U-Haul. It had to be through a moving company. So, I had to have one I was able to fill out the insurance. And since FlatRate Moving was based out of Manhattan, they understood what that meant and were able to easily fill out the insurance information and send it on my behalf to the university I work for that owns the building. I filled out an online form and they called me back within an hour. We talked through the quote and scheduled the move.

Scheduling the move was super great. My schedule was incorrect and I gave the rep the wrong day and he was able to accommodate that. But the workers didn't come to me and ask how I would like our things to be packaged. We could have at least told them, "This is how I would like to wrap XYZ." But before we could even get to say that with specific items, they were already wrapped. It was very messy. I was expecting a little more detailed descriptions. Things were labeled "kitchen items" but some items are not kitchen-related but they were in cabinets facing the other side of the kitchen cabinet. Here I am three weeks later, still not fully unpacked.

I have moved with FlatRate at least 4 times. Obviously I like the company and the service. But my service in June to move a limited amount of things from Chappaqua to the West Village has been one of the worst moving experiences of my life. I understand that it is not the representation of the company just a bad apple, so much so that I again hired you guys to move some stuff later in the year.

During our move, the movers themselves were great, however, administration was terrible. Our couch did not fit out of the apartment. When attempting to rectify this issue, whomever I spoke to basically told me "you should've known your couch wouldn't fit." A moving company, above all, should know and understand how stressful a move is. Customers have a million things going through their mind. Next time, ask the right questions, to get the answers you need... I was then told I would receive a call back to organize someone to come take the couch apart and deliver it to our new address. Never received that call. I had to go find other means of getting it done, which was not fun in an already highly stressful move.

The pick up of my boxes went rather smoothly. However, when my belongings arrived at my new home, after being held in storage for about a month, every box arrived crushed and broken and some items were missing. I was insured, but I did have a $500 deductible. Therefore, I was left with a loss $500.

I was happy with FlatRate Moving. Seven years ago, I called them up and gave them a rough estimate about what rooms we were gonna move. They came by, took an inventory count and provided a quote. It was easy. The only issue that I had was that a coffee table was damaged. I'm not sure if it happened by the movers or if it happened in transit. That was the only negative thing. The movers themselves were very professional and polite.

FlatRate Moving was very accommodating and they gave me very reasonable hours. I appreciated it a lot. Once they picked up the items, it was a seamless transaction and transition.

Their process is really great. You do it online, they give you a call, chat with somebody on the phone, and then everything's good to go. It's also flexible with payment and last-minute changes, just like getting that move date locked in. Everyone's amazing, too. They're all really nice, helpful, knowledgeable, and careful with my stuff. I've used them for nine years. Love them.

I had FlatRate Moving pack, move, and unpack our two-bedroom apartment. We were in New York City, in Manhattan, and we moved to Brooklyn. I filled out an initial inventory of things online and selected the services that I want. I spoke to someone on the phone to review and update the assessment to accurately reflect what I needed. They updated the cost and the quote real time and then sent me an email confirmation of what we discussed. There was one service that I added really late the day before, and I don't think it made its way to the onsite crew. So, I had to inform them while they were in the process of moving stuff out the door that there was one additional thing that I had ordered. They were really flexible and professional about it and I validated it with the headquarters. They went ahead and fulfilled that. They were flexible on the day of.

Once everything was picked up, I didn't notice the hole in the wall until we did a walkthrough to leave the apartment. So, we will have to file a claim for that. I was displeased because before the guy even completed and had me sign off, he wanted to make sure that I remembered to tip him. I was gonna do it anyway, which we had done on previous moves. My daughter used FlatRate Moving the next day and she tipped. So, that was very insulting to assume that we would not tip. The other thing that I didn't like was the guy unpacked everything from the dressers and the chest of drawers and then packed everything up in a box. I'm not sure if they individually were paid by the number of boxes because I would have had fewer boxes. But that was before we left. The people on this end here in Texas were fantastic. It was not a problem getting a quote because if there was a problem, we wouldn't have continued.

FlatRate Moving was very responsive, quick to come back to me on the initial inquiry, quick to schedule it, and quick to do the insurance certificates. The guys came on time, which was great. It was just they were a little aggressive in terms of directly asking for a tip and negotiating their tip. I ended up paying a 25% tip above a customary level. Also, they lost one item from my wardrobe. So, I'm still waiting for the claims team to give me some money back. The claims department is not the most effective one. It's been two weeks. They have failed to acknowledge my submitted claim twice. I talked to the sales rep yesterday. He asked me to resend the pictures and the claims form. So, I did that last night. It's not a huge amount. It was about $30.

Getting the quote from FlatRate Moving was quick. They called me within a couple of minutes after submitting that request and we went over the big items for the house. They gave me an estimate based on how many boxes and how far the move was gonna be. The quote was fair compared to everybody else’s. The crew packed the house and did everything. There were only two people and they showed up and even got to the other spot before I did. They offloaded everything off the truck and put it into the storage unit. People should use FlatRate Moving. They were good and their customer service was responsive.

The rep with FlatRate Moving, Louis, did a virtual tour with me. The guys were amazing. They wrapped every single thing up. It was very fast. It was also very comforting that they weren't gonna break anything, forget something, or rush me. We went to the new place and they made sure everything was in there. The price was amazing and it matched the service.

I had moved seven times in the past, and every time other companies are giving you a price, it's always double or triple at the end. FlatRate is the only company that I found that's not only working flat rate, but it also doesn't matter if they have 10 people working for you, you only pay for whatever you're supposed to pay. It doesn't go by the hour and by person. They also give you free boxes, tapes and paper to wrap dishes and stuff. They were perfect last time I used them so this time I didn't even look for anybody else. I just called them again. The guy was very nice. He told me that I am very loyal customer and that they have me on their record. I was very surprised that they do. They gave me a discount as well.

I packed my own stuff. I organized, inventoried and put numbers on my boxes. But FlatRate Moving had their own system which came up and messed up my number system. But the crew was perfect. I thought that the same crew would be in the same truck that would bring my stuff down. I did not know that once they picked it up, they were then waiting on a third party to bring my stuff down. There was a third-party transportation company. They unloaded my truck. They had loaded my stuff last because my stuff was smaller than what would normally fit in that big 18-wheeler.

I used FlatRate for an apartment move. I explained to them over the phone what I had. The crew showed up early and they explained what they were there to do. They packed my stuff extremely safely and got it done within the quoted amount of time. That took two hours. There was high productivity. They put the stuff on the truck and took it to my new place. Use FlatRate.

I used FlatRate Moving for a 70-mile move. I was very happy with the price and the crew was great. They would ask questions about different items and where they needed to go in the house when they were packing so they could mark them. When they were unpacking the truck, they would do the same to make sure that the items were going to the correct place so I wouldn't have to move around a lot of boxes later. The packing took four hours and the unloading took about the same. They were all friendly and on time. They worked hard.

They were very efficient and pleasant. Getting a quote was very easy and they were very accommodating. The movers were ready to work. They put everything where they were told to put them, unwrapped everything and took away every bit of garbage. It was a very easy move.

I've used Flat Rate Moving before. I repeated it because I was satisfied. They helped me move some items to a storage unit. They arrived early. They were professional and careful with my items. They had a good turnaround rate. They're a solid mover.

We had multiple commercial moves. This most recent one was quite simple because it was the same move that we've done in the past. But they had all of our previous records from years before on hand from those moves, and we were able to tie the two accounts together, which was super efficient. Everything was great on moving day. The team was there before the start time. They were ready to go and moved very quickly. They took good care of all the products.

The quote was pricey, but once FlatRate Moving did everything, it was reasonable. They were very professional and good. The men from New York were very friendly and patient, and they did an amazing job of packing my things. Everything they packed, nothing broke. Everything I packed broke.

Professional Flatrate team made the move very easy. I have moved internationally a dozen times before. The initial contact at Flatrate met me at my experience level and all arrangements were swift and easy. The movers themselves were totally professional and highly efficient. Best team I've experienced across my many moves. -- Good value for money while maintaining highest quality.

The packing-up by the movers on June 3rd was very efficient and went well. Afterwards, I got no communication, no followup about my move, my items. A month later on July 6th, I emailed the person I had been communicating with to find out the status of my boxes and didn't get a response. I was ghosted for 3 emails and finally got a response July 24th about when my shipment is expected to arrive. No other details re when shipment will leave etc. It wasn't until I was contacted by the receiver of my shipment who gave me far more details such as when my shipment would be leaving NYC which was over 2 months later.

I've used FlatRate Moving for my last six moves. Everything went great. They worked with me when I changed inventory a couple of times because we didn't know exactly what we had in the beginning. I had to plan ahead. They were very flexible. It was a long-distance move. There were two different crews. They were both very professional and they took great care of my stuff. They were perfect. I would highly recommend them.

Everything was great with my experience with FlatRate Moving. I had a good experience with the customer service. The moving crew was really nice. They helped me pack everything and send it to my other place. They were very professional. They did the job really quickly and I was able to get my stuff the same day. The service was really good.

Everything went smoothly with FlatRate Moving. It was the cheapest quote that I received and they also gave me options for different days. My Facetime with Lawrence was wonderful. He was very informative. He had advice about moving my cats and that was sweet. The guys who helped were very friendly. I couldn't have asked for a better experience.

FlatRate Moving was suggested to me by someone who used them twice before and was extremely happy with them. He said, "This is the one call you need to make." I did make a call to another company but when I heard back from FlatRate and I had the quote, it just didn't make sense to keep on looking. It was just affordable and doable. They were very easy to work with.

Scheduling the move with FlatRate went smoothly. The pick-up and delivery crew was very efficient and professional. Everything went well. They had wrapped everything individually in blankets and taped it well. They’re very nice. FlatRate is great.

It was a little bit hard to get in contact with FlatRate to schedule the move. They were not the best at following up. They wouldn't call back. I ended up having to get my husband to deal with them because they were a little difficult. But the move itself was good.

Everything was great with FlatRate. The rep was very good during scheduling. I've used them before, as well.

FlatRate Moving gave a good price. I gave them the list of items. I compared them with another company, and they quoted me the lowest. But after moving, they billed me a little more that is close to what the other guy charges. The moving crew showed me that the price is a little bit higher, and I told them the price. I got the quotation. Then they talked to the manager. He said he's going to stop and come back, but he never came back. I got charged the revised price. It was around $60 more, so I didn't fight for it.

Scheduling the move was pretty painless. The person I spoke to was really nice at FlatRate. We went over what I had and then they gave me an estimate. The movers were great. There was one guy in charge and two other guys. They were all really nice. They were being careful with my furniture. There was an issue getting my couch into the elevator. I told them I would call the company that cuts your sofa in half, brings it up to your apartment and then stitches it back together. But the guy told me not to do that and they would get it in. He saved me 600 bucks right there. They did a really good job. I hope I don't have to move again any time soon, but if I have to, I would use them again.

I got in touch with them, and then they sent somebody to have a look at the furniture that had to be moved, and then they gave me a quote. They packed my belongings. But they broke a leg of a dresser drawer. They fixed it, but they didn't fix it correctly. We had to fix it ourselves. When I complained, they never answered.

Unhappily, Flat Rate cancelled my packing day at the last minute, and instead packed & moved all on the same day. This resulted in my move going over my coop's move-in-day time limit & I received a hefty fine ($300) from the coop management. I've been trying to speak to FlatRate's Customer Service department about this, but they do not respond to my messages. Too bad. I'm still a fan of FlatRate, but this time their customer service has been a disappointment.

This was my 17th move in the past 24 years. So I've had a lot of experience. This was truly the best. From Daniel's visit, where he meticulously looked at what I have and gave me a quote sized to my needs; followed up several times ahead of the visit to check if anything had changed and to confirm; careful with my belongings and the walls on the way out and the way in, leaving me with no extra costs. Worked hard and as fast as possible; and the team was gracious and kind. Of course I did get quotes from others, and while you are always suspicious of the lowest quote, this was the lowest and that was a huge win too. I would absolutely use them again.

Working with them was seamless. The moving crew is always fine. But their communication stinks. They missed some boxes and they went to the wrong place. They tried to rectify it and it's not complete yet. I kept telling them on the receiving end that it's in a building in the city. The elevator is only open from 8:00 to 2:00, 8:00 to 2:00, 8:00 to 2:00. And then they're like, "Well, we're running late. And we won't get there till 4:00." I said, "You can't come in the building. It's just the rules. I don't make them, but that's how it works." I kept having to call them. They didn't call me.

I used them for an international move and so far, I'm very impressed. In terms of the moving service stateside, everything was great. The movers were good and the operations team was very professional and responsive. They answered all of my questions. Originally we were moving earlier and then we postponed that. Our moving date came up quickly and they were able to squeeze me in on short notice for that date. That was very good. The movers packed too, especially with wrapping the furniture, and got them out.

FlatRate Moving cancelled the night before the move. They called and said, "That move we confirmed this morning, we can't do that." So, they scheduled it for another day. It was terrible. I negotiated a 25% discount, but I didn't get it. I contacted my moving specialist and he wrote an email this week to customer service and dispatch. Nothing has happened since then.

The rep was very helpful in making a list, going down from start to finish, from the price break down to what is included. She also helped me with movers insurance and understanding the prices. I was staying in Brooklyn, New York and I moved over to Jersey City across the Hudson. It took me half a day and I was able to hang out with my friends in the evening. So that was sweet.

Halida. She was patient, professional, and kind. I was quite frazzled on trying to figure out what my moving needs were. Halida was kind, and has a calm voice. She relaxed my nerves. She contacted me a few days before my move date; to find out if I needed to change my order. She also reassured me that I was in good hands. Halida is definitely an asset to the company. She knows how to handle a customer under stress and pressure.

Flatrate moving was a great moving experience. We used them years ago when we moved from NYC to Philadelphia. Now we used them to move from Philadelphia to Florida. They are professional, reliable and responsible. Nothing was broken! Nothing was lost! They arrived when they said they would and they worked hard for many hours. Ricardo, our move coordinator was amazing! So helpful and so reachable.

I've used FlatRate Moving for about four or five times now. They got the job done and it was easy. They were very professional and were good. My friend did a move and I was helping them. The service went through my name. They were very happy with it. The crew were very nice guys and everything arrived in perfect condition. I would recommend FlatRate Moving.

They left bulbs in the lamps. Genius! Broken glasses, wine cooler. Lawrence ** was waste of Time. Never followed up after he sold the job to me. Movers ended leaving someone else’s box in my apartment. Very disorganized and took them 12 days to deliver my goods. Couldn’t give accurate window for delivery. Sorry couldn’t recommend you To anyone. We wish you well. Hopefully stay in business!

Danny and the crew were terrific They did a great job, worked late and eased our minds in what could have been a very stressful day. They are assets to Flat Rate Moving. We will surely recommend Flat Rate to family and friends. Flat Rate was recommended to us by my daughter and her friends. All of whom have used Flat Rate several times.

Flat Rate Moving Company made our daunting move easier than expected. We had two stops and over 85 items of furniture to move. They provided a thorough walkthrough of our space, detailed quotes, quick communication, and were on time! We could not this without them and will be using them in the future.

I did a move then used FlatRate Moving for storage. Whenever I reached out about moving, everyone was very helpful and responsive. David who handled the move was always on time, helpful, and communicative. But whenever I reached out about storage, it was an awful service. Anytime we needed to schedule an appointment and had to go, it was hard to get ahold of somebody. We had to reach out a lot. I had to see different types of people. They gave me someone to talk to, passed me to someone else, but no one would answer. I ended up CC-ing every person I could contact to get a quick answer and to get them to be flexible around when we could come and pick things up.

I hired Flat Rate to move, store and move again all my apartment furniture until my new home was completed. I paid for ‘Premium Storage’ at its Newark location. After 18 months, at a cost of over 10,000 dollars in storage fees alone, my furniture was delivered out of the Bronx to my new home. Every piece of furniture was damaged. Light fixtures broken and rugs ripped and molded. The movers told me that was the condition the furniture was in when it was pick up. Approximate cost of damage exceeded 40,000 dollars. Flat Rate send me a check for 700 dollars in compensation. I have since retained an attorney.

Do not use this company!! FlatRate broke thousands of dollars worth of property and took zero accountability. Seems to me they are more of a brokerage than a moving company, hiring local day workers with little to no professionalism to move your stuff. They repeatedly tried to increase the price of the move. They are shockingly incompetent and unethical. Once they have your money, you will be lucky to get any meaningful response from them. AVOID AT ALL COSTS!!

Flatrate Move’s salesmen offer a very convincing pitch, but my experience with them did not live up to their promises at all. I paid $2200 to move a total of 42 items, including boxes and furniture, from NYC to Athens GA. This price supposedly included the cost for a shuttle, so that we wouldn’t have an 18-wheeler trying to drive through our small streets. However, when the movers arrived, they were in fact in the 18-wheeler so I don’t know what the point of paying for a shuttle was. Additionally, we were told that the movers would arrive between 2-5 pm.

We had a terrible experience with this company. They came late (changed their arrival schedule several times), packed them unprofessionally, broke many items, and all our clothes were thrown in and wrinkled. They couldn't move a piano we were going to give to our friend so we had to hire another company just for the job - yet they took/kept a piano stool by mistake. Our friend has had no chair for a couple of weeks. All the way through our troubles customer Care service was almost non-exist. The Claims department lost all our initial claim forms and photo evidence because of a "system breakdown" and settled our case only after we nagged them. The settlement took 6 months. We'll never use them again for sure.

I had the worst experience with Flat Rate. To begin they arrived at 9AM to my location with a truck too small to fit all my belonging and a short staff. By 1 PM they decided to informed me that not all my furniture will fit in the truck and they wanted to come back the next day to move the rest of my furniture. After several phone calls to the main office and argument they send another truck which arrived a little after 3:00PM. When they got to my new home they rushed everything into my new apartment that they neglected to take care of my belonging. They dent and ruin a leather Love seat from La-Z-Boy that cost me over $3000. In addition, they lost my music system Bose, a Blu Ray and a box with miscellaneous items that were pack by them. Either they left it behind or lost it in the process of rushing things.

Harris and his team were excellent. They arrived early, went over all of my possessions, and got to work right away. They were efficient, kind, and professional throughout the move and I could not have asked for a better moving experience.

NOT a guaranteed price! Price WILL INCREASE upon arrival by MORE THAN HALF! I was quoted a cross country move for a one bedroom apartment. I told my sales rep that my things took up half of a 10x12 storage unit and furnished a 1 bedroom apartment. Based off of that, my sales rep prepared my inventory list. Upon the movers arrival, I was told it would be an additional $1,400 because not everything was listed on my inventory list. I have used movers several times before, both local and long distance. I have only ever needed to provide the information listed above. My sales rep spent 10 minutes on the phone with me and my understanding was that she had all the information she needed. Because my sales rep did not properly do her job, I am being charged more than quoted. This is NOT a guaranteed price.

I used FlatRate Moving to move from NYC to NJ. PERFECT PERFECT PERFECT. All my items were wrapped like presents - protected from the elements/dings. Everything arrived perfectly. The team put my furniture in all the right places. Unpacked everything. I could not be more happy. I will recommend them to everyone I know. FLATRATE for the WIN. Terrance and his team are the best group of guys - ask for them.

I have moved so many many times throughout NYC - this is the first time I've used FlatRate Moving and WOW - they're heads and shoulders above the many other moving companies that I've used. Gerald and his team were careful, courteous, and above all PROFESSIONAL. I cannot stress that last part enough - professional. I also had some items stored in their storage facility. Temp controlled - locked - guarded - AM I DREAMING? There are many moving companies out there that claim to be one thing but end up being another. Not FlatRate Moving - they're the real deal.

Flatrate is wonderful for *small* moves, where you need a team of 3 people. *However*, our interstate move at the beginning of October 2020, with 9 men, was *horrific*. Half the men were lovely (great attitude, hard workers, trained and/or concerned about doing a good job). The other half behaved like thugs off the streets - terrible attitude and disregard for our possessions. *Many* items were scratched and broken, and some things are still missing, after going through all the boxes carefully, several times. I was adamant with the two foremen and the guys that any box - and most were small document sized boxes to make moving them easier for all of us - that had bright pink duck tape meant these were essentials and needed to be easily accessible because of my hand injuries; completely disregarded despite many requests to follow the color coding system.

Horrible service with terrible response time from the so-called assigned "relocation consultant". I had the misfortune of choosing this company for an intra-country household goods storage service plus move for a 1bhk apartment. There were a bunch of issues encountered:

Have done a lot of national and international moves and this is the worst moving company I have dealt with. They moved our furniture from the Baltimore port to Bethesda using a little know subcontracted company called Letz Get Moving. The "boss" arrives with only 1 other person having hired 2 other people last minute. The 2 teams did not work well together and they did not have any moving supplies. They dumped everything in our apartment and did not assemble anything or unwrap the furniture per contract and left. There are images to prove that below. DO NOT HIRE THEM. Anyone who wants to go for a class action lawsuit, I am willing to pitch in.

I hired Flatrate Moving to help me and my partner move from a 1-bedroom apartment in Manhattan to upstate NY on Sunday, Aug. 2, and it was an utter disaster from start to finish. They destroyed nearly $3,500 worth of furniture and framed art through gross negligence--and only offered an insulting settlement of $368.40. They also didn't send professional movers--they sent someone in training! Plus, the movers didn't wear masks during the pandemic. After showing up late, the movers went on to do an extremely poor job throughout the move. They started by having the driver place my light-colored upholstered couch directly on the NYC sidewalk (no blankets down to protect it) to wrap it in plastic--no regard for potential stains or damage.

If I could give ZERO STARS I WOULD. I've been using FlatRate since 2010 and just came to find out I was a loyalty member. That garnered me their top notch mover who I'd used before. And $100 discount at most. Given we're in a pandemic, FlatRate gave me a quote and charged me for additional cleaning services in the building I moved to me for extra precautions due to Covid 19 requirements. Day of move, I get 3 guys that have collectively been moving and with FlatRate for 2 weeks max. It was a rush job. They brought things down to the truck in increments, wouldn't come back upstairs for some time and when I went to check, one of them was sitting in the truck smoking even after they told me HQ was rushing them.

I called them to book a move for next month & they asked me & took down all my information and said someone was supposed to get back to me with a quote. Never called me. Waste of time. Wouldn't recommend.

For the second time in 15 years, I used Flat Rate Moving. This time I chose to pay extra for the Elite Services. It was not worth it. They still broke some of my furniture (as they did the first time around 15 years ago) and they have not paid for replacement. Their Claim number is largely unanswered and goes to voice mail without response or follow up. I highly recommend to beware of Flat Rate Moving.

After this note to them & my calls, Brian is nowhere to be found! Your debit to my account in the amount of $352.16 must be reversed immediately. Please call me and let me know exactly when I will see this adjusted. If this is something that is above your job description, please have someone more senior contact me. In no particular order: Your Relocation Consultant, Sandeep ** visited my home and walked every inch of it from the attic to the basement making exacting notes of what specifically was to be moved and what was to be left behind. He then furnished us with a moving plan in exacting detail. We accepted the offer of $2750.00 for a complete move. We later adjusted the insurance coverage for the move to increase the job by $100.00 to an adjusted total of $2850.00. This was paid in full in advance of the move.

I have used FlatRate many times before and I have never been disappointed. They always have a great crew and keep you informed the entire move. This time was no different, we moved from New York to Atlanta and it was well priced, organized and highly professional. Highly recommended for any kind of move you might need.

They came to my apartment before the move, looked at my stuff, gave me an estimate. We agreed on a price and a date. They came on time on the day of the move, moved my stuff out efficiently, showed up at the new place quickly and unloaded in the same way. They only lost a movie projector en route and only a couple of glasses were broken and the claim l made was handled quickly. They charged only the quoted price.

Settled with the company - paid our insurance claim in full.

Flatrate did my mother's move in April 2019. Her furniture and goods were moved to flatrate warehouse as her new apartment was only going to be available in August. In August at the scheduled date, movers arrived at my mother's new apartment. After 30 minutes or so movers told us that that was it!!! That's when we realized that they only brought back half of her furniture and none of her boxes. The movers told us that this was what the warehouse gave them. So after numerous phone calls, hours, days on the phone with Flatrate. They finally acknowledged that furniture and goods were LOST. We could not believe it. They sent me a claim form to complete. So we completed the form including pictures (because in addition the lost furniture/goods, the furniture that made it to the apartment were damaged) and receipts.

This is the company that you wanna hire, they did an amazing job to move my 2bdr apartment. I will hire them again without any thinking and calling another movers. I will 100% recommend them!!! Thanks!!!

I used this organization to move, and had a good experience, respectable customer service, and timely and appropriate movers. All in all, a success, and will use them again!

Honestly I wish I had known about them sooner. In the past I've had so many bad moving experiences. This is an organized and friendly place. I'll def use them again

FlatRate moving company hands down are the best movers to work with. The team who came were awesome. They were prompt, friendly and took great care of my furniture. I would definitely recommend them to my friends and family and will be using them again in the future.

From the pre-move experience to post-move check-ins, everything was flawless and great service was provided. The experience on the phone beforehand was easy and pleasant, the movers were on time, professional and clean, and they helped with every detail that I couldn't even have thought of.

The quote was accurate, didn't change and was reasonable. The movers were on time and super nice. Nothing broke. They finished on time. Nothing more to say - nice job.