FlatRate Moving Reviews

Scheduling the move was okay. The communication was fine. It was an okay experience overall.

When I contacted FlatRate to store all my things in New York, everything went really well. They were on time and they pretty much took care of all the furniture and boxes that I had at the time. The process overall for signing the contract was pretty smooth, as well. I got my things in the storage for more than a year and then I decided when I would permanently transfer. I moved my things from New York to Texas and that part of the move is where I had the issues with.

Scheduling the move was decent. They were quick in their response and most of it happened in email. The move was in the same locality and everything was done within an hour. Two people came from the team and they were good. It went smoothly.

This was one of the worst experiences I’ve ever had moving. After being told to pay additional money to “protect” my valuable items they were moving, they then broke multiple expensive items. After they asked for receipts for the items to reimburse for them, they decided to then claimed the items were worth >50% less than the receipts showed. They have since ignored my emails and phone calls for weeks trying to get a resolution. Do NOT recommend.

Have many pieces of feedback for the move itself which I am happy to go through with someone for feedback and improvement, especially to do with communication but also to do with sales. Received a voicemail that I would get compensation but never received it. Tried to call and never heard back.

I've used FlatRate four times, and I've been happy every time. The most recent was December of last year moving from Manhattan to Pennsylvania. I've even moved from Florida to New Hampshire with them and I've done local moves. I had just recommended them again to my daughter.

FlatRate was professional. After I got in touch with them, we scheduled a visit where one of their people came out and inspected to get a list of the amount of stuff that we needed to move. That guy also gave us a quote and scheduled when the move would happen. Then they went to New Jersey and picked up my stuff in a big truck. The next day, they came up to New York and picked up the rest of the stuff. That same day, they drove it all the way up to New Haven and dropped them off. The movers moved quickly and they worked hard. They were nice and they packed everything pretty well.

FlatRate Moving did the move quickly. They packed what I didn't have packed. They had to store it overnight because we got to my loading dock late. We couldn't move it in after a certain time and we had to get special permission to move it in the next day. But because the move was done quickly and they took everything apart, a few of my things were damaged in the process. I have a cabinet electrical fireplace that doubles as a TV stand. They turned that on its side and now it's all crooked. It doesn't even sit level anymore and it's scratched in the front. My dresser is a cheap one but now, it's even sagging more in the middle because the leg in the middle wasn't put on properly.

FlatRate Moving was great. The price was reasonable and they did the move in the time they estimated.

FlatRate Moving has a good price and the person I spoke with was super helpful. They wrapped my furniture with moving blankets, collected all of my belongings and moved them to my home. They put things where we wanted them. The workers were hardworking and did their job effectively.

A friend of mine recommended FlatRate and when I contacted them, they were very agreeable in working things out. I was very satisfied with how they were able to accommodate me. I used them twice and they were very reliable and dependable. They picked up items to deliver it and I was very pleased with them. If I’m gonna move again, I would use them.

We were disappointed and frustrated with our experience and the last-minute cancellation of our scheduled moving appointment. Moving is an already stressful process, and relying on professionals was supposed to alleviate some of that burden. However, the sudden cancellation of our appointment disrupted our moving plans significantly, leaving us to scramble with coordinating the reservation of the freight elevator, and having to execute the move during working hours which affects our time off allotment. Furthermore, the lack of adequate communication, and little regard for our time on the day of the originally scheduled move was unacceptable. We did not hear about the potential delay until we called FlatRate due to their already being late. We appreciate FlatRate working with us to reschedule the move to the following day, but their absolute lack of accountability is unsatisfactory for a professional business.

I was looking for the best prices when I was moving to a different state and FlatRate beat every other company that I was inquiring with. Setting up the move was easy. I decided to pack myself and they picked it up on the day that was set for pick-up. When it arrived here in Florida where I moved to, everything went well. A gentleman and a young lady helped bring everything out and moved everything into my apartment. They gave me a list of everything to make sure everything was there and everything was fine. They did everything the way it needed to be and I had a great experience.

Two guys came out, which was not enough, and they rushed the job. When they were done, we realized some stuff was missing, but it wasn't a big deal because it was too late. But it wasn't professional. They didn't do a good job. They didn't come with their equipment. They were missing drills. They had to borrow the drill from my super. So it wasn't the best move. But the quotes were accurate.

I switched companies to FlatRate, which was more expensive. I had four guys. Three of them did great packing but one of them was not good. There was one responsive person. But the packing wasn't as good and these people stole from me as well. They took a brand new white scooter. They also broke my table. But going back to them and trying to get my scooter and my table fixed seemed like more effort than it was worth so I never even reported it.

FlatRate Moving moved everything fast and good. I moved from the Bronx to Brooklyn, and it went okay. They took the stuff and we had to meet them there. They were polite.

The move was easy and quick. The movers were very nice. It was a good experience. From my prior moves, it was priced very well. I would recommend them. It made our life easier to not have to worry about packing and getting organized for the move.

They helped me with moving and the crew was personable and helpful. Also, everything was in good condition when it got to the destination.

I've been using FlatRate Moving for every move that I've had for the last eight years, and I'd recommend them. I set things up online, then they contact me and it's the same guy that I have worked with before in the past, Adam. He's really helpful and friendly, and he knows everything. He's great.

I've used FlatRate Moving for several moves. And what made me use them was their policy of flat rate pricing versus hourly pricing for some other moving companies that I never felt confident in what my final price would be. My expectation was FlatRate would do what was listed on their website or on my initial call in terms of inventorying and what they would provide versus what I needed to provide. And I was never disappointed. My most recent move was a few months ago. The ones from a few years ago were always pleasant or else I would not have continued with the company. I found out in my most recent move that I had a repeat customer reward on my account of $100. And there was a four-year gap between the two moves. So, I was very impressed that I didn't know I had that reward, and that they told me about it and applied it to this most current move. I've recommended them to lots of friends and family over the course of time.

I called them and scheduled a phone appointment, and then they called me back and we did a FaceTime walkthrough of our apartment and they looked into all the items that we had to move. From that, they were able to give me a quote. The moving crew was great. They were very professional, and nice. They were very responsible with all of our items. They did a really good job packing. They packed some delicate items and furniture in our home and they did a really good job making sure everything was great. When everything arrived in our new city, nothing was broken. Everything was accounted for. FlatRate did a really good job adjusting the quote based on what we ended up moving with.

I had a good experience with FlatRate Moving. They were more professional. I could tell with how they did their contracts, how they communicated with me. They laid everything out very easy for me to understand what they would and wouldn't do. I had had my stuff in storage for about a year with FlatRate in New York City, in the Bronx. And I knew that I needed my stuff to get to Kentucky from New York. FlatRate was not my cheapest quote, which is why I ended up getting scammed, because I went with a cheaper quote from another company to pick my stuff up from the storage unit and drive it long distance to Kentucky. But FlatRate was easy to set up the move-out with. Unfortunately, the company that I hired never showed up to move my stuff.

I used FlatRate for three of my own personal moves in the city and they were always on time, reliable and trustworthy. There were no extra charges and everything was seamless. So when my daughter moved, I recommended them. It was a small move and we just sent them an itemized list of each item and how many boxes we had. Then, they sent us an email. The crew was efficient and got the move done in a timely fashion. They were very friendly and professional. Plus, the quote was great and accurate.

I already had my things prepacked so the crew just had to load up my boxes in the moving truck. Then, they wrapped up some pieces of furniture that I had. I expected that. It was all in my contract and that's what I got. They were very friendly and careful about my things. It was great. My mom obtained the quote from FlatRate and it was easy because right after she spoke with them, they drafted up a contract for her. They included the amount of boxes I was gonna have, the amount of lamps, and everything they knew what they were gonna go into. The quote came back to us very quickly, which was good. They accidentally charged me a little bit more than what my contract was. It was a glitch on their end and that worried me a little bit but as soon as I called, they were super apologetic and everything was fixed immediately.

FlatRate was great. I used them to move from one apartment to a house and their crew members were helpful. Everything was done in one day.

It was not my first time using FlatRate Moving, that's why I used them for a second time. Everything was fine. It went smooth. Very professional. Nice people. I two separate moves, very close in time. One was November, and this one was end of January. The first move was within an apartment complex, and the second one was from Brooklyn to Manhattan. FlatRate did all the packing and the move. They did the packing on the first day, and they moved everything and delivered the second day. They were helpful, but they had to wait for the freight elevator or if we said, “Don't move this. Move that one." It was very easy to communicate. They had a maximum number of boxes that they were ready to unpack because of contract, and they did that. Also, they also took apart some furniture and office displays, and put them back. They had a carpenter who showed up at the right time. He did his job and went to do something else. It was a complete service.

I would not recommend FlatRate Moving to a friend. I’m dissatisfied with this. And I would not use them anymore. I used them for my relocation to New York, to Miami. Everything went well when we did it in New York. But it's still going back and forth to the point that I'm considering to have a lawyer involved because it has been bad. It's negative in their approach on answering. It's all documented on email. I'm very dissatisfied with the customer care.

FlatRate Moving was fantastic. The crew that we had was unbelievable. All three of them were very professional. They had to take me from Connecticut up to Massachusetts. It was an over three and a half hour drive. I was so worried. They gave me a fixed price and held on to it. I just had a lot of boxes and a lot of personal things. But they did everything that I asked and more. And the most important thing is, I knew what my price would be at the end. The rep went through a serious thing when his sister had died, and he still was professional.

I was seeking services to help me with a few heavy items to move from one apartment to another. I called FlatRate and I made the customer service representative aware of how many items it was and how big they were. He gave me an estimate on how much it would be. Their price was a little bit high for the amount of items that I have, but I still went forward.

I like that everything is upfront with FlatRate. They tell you how much it's gonna cost. The process of getting a quote is very easy too. I made a phone call to a rep that we had used before. We walked through a quick list of the contents of the apartment, gave him the address where we were moving to, and we found a day that worked for both of us, and he had a quote within minutes. The crew during the move was excellent too. They were personable, professional and polite. They took good care of our stuff. The items were delivered in great shape and nothing was broken at all. That's why we keep going back. This was the sixth time we used them.

They were excellent. I was booking within a week and they were able to accommodate me. The rep was very helpful and knowledgeable. He made it simple. They were professional, fast and respectful of both of my homes. I also like that I could track the truck. Overall, it was a good experience.

I like that the price of FlatRate is predictable and competitive. Everyone else I spoke to gave me a range that varied by over $1,000. I was worried that I would go into the day, and then at the end of the day, all of a sudden, I owe $1,500 more than I was thinking I would. Whereas with FlatRate, it was on the higher side of the average, but at least I knew that was what I was gonna pay. The first person that I spoke to was also friendly. They packed some items and the process of getting the quote was really easy. We did a call that was about 45 minutes, and we had all the numbers by the next day. The crew was also very fast, friendly and careful with our stuff. They also had a tracker for the truck so that, even though I wasn't with the truck, I knew where it was. This is the best move that I've had.

The rep I spoke to at the beginning was very friendly, and he wasn't in a hurry when he explained what needed to be done and what I needed to know. He was very good. My move was very close, and I made him aware I had never used a mover before. I called him on a Friday, and I was gonna get a Monday schedule which was a higher price. I asked if they had any sales or specials going on, and he explained that if I chose a Wednesday schedule, it was gonna be a little cheaper. I went with Wednesday, then I had to tell him what that I needed to move. I showed him everything over FaceTime. During moving day, I was running late, but the movers came right on time and when they got there, they went straight to work. They wrapped everything and moved them neatly and nicely. My experience with FlatRate Moving was good.

I'd recommend FlatRate Moving highly. I spoke to the person involved with making the appointment for me, and she was very pleasant. She gave me the proper information and tried to help me as much as she could price-wise. Moving day was good too. The guys came on time, and they were professional. They didn't waste any time chatting. They did a good job wrapping the items and moved them out rather quickly.

The moving day with FlatRate was very easy. They were much faster than I expected and it was smooth. What was good was that even though I was about 90% packed, the moving crew helped pack the rest of the 10% even though that wasn't necessarily like originally planned. My experience was really great. One of the reasons I really wanted to work with FlatRate was my friend had said that they would have been able to mount the TVs. They dismounted them, put them in a protective box and the TVs got here fine but they weren't able to mount them at my location because I was in a different state. So, that was the only thing. I didn't understand why they couldn't. I had to hire somebody where I moved to to mount the TVs, which cost me extra.

FlatRate Moving wasn't the cheapest but they seemed to be the most responsible. We got them to move a small amount of furniture from my wife's office into our house. They met the time scheduling. They were very helpful and careful with the furniture. I would recommend them.

I've had an awesome experience with FlatRate Moving. When I went online and put my phone number in, someone gave me a call. He asked me exactly what I was moving. I gave him an estimate, and he said, "If this is not all of it or you're not sure, you wanna ask or take away, call or text me back." I texted him back and he called me back. I added some more things and the price didn't change too much. The price was less than I thought it would be. Every time I spoke to someone, they were very helpful. They were very personable as well. I had someone call me prior to the moving date and to make sure everything was okay. I ended up having to change my date. That went well. They were also on time the day of.

I was moving from New York to Boston, and I packed 80% to 85% of my items. One of the gentlemen that went to my apartment to see how much stuff I had said he was gonna send me 20 boxes. I told them I had a newborn baby and I could not do everything in one day, so they were gonna pack on Friday, June 23rd, and they wanna move me on Saturday, June 24th. However, they called me Thursday afternoon, telling me that something happened and they won't be able to pack on Friday. They were gonna have to do everything on Saturday.

I used FlatRate Moving to move twice within the city, within the boroughs. I gave them a list of what I had in terms of furniture and boxes, and they would do a virtual walkthrough. They gave me a quote before they arrived. It was all seamless. They're attentive and reasonably priced. I'm a real estate agent in Manhattan and I've referred FlatRate Moving a number of times. They always get great reviews from my clients as well, which is why I continue to refer them.

I've used FlatRate Moving a couple of times and they've been great. I did everything online when I scheduled a move. I went through their website and picked out what I was moving. They always had somebody reach out to me to confirm everything. The crew was very professional and friendly. Dealing with them was always very positive.