FlatRate Moving Reviews

Amazing service! So happy with my team. Thank you Matt! Move was fast, everything arrived in perfect condition.

What a huge disappointment. Lost several pieces of furniture and never found them! Broke heirloom wedding plates and gave me absolutely nothing for them. Cracked a lamp. Tore a couch I intended to donate, but became garbage in the end. Would never never recommend them.

My experience with this company was extremely disappointing. The movers packed my belongings, but then got stuck in my building’s active driveway. They unpacked all of my belongings from the truck, leaving them on the street and sidewalk for people and there pets to walk through. For 4.5 hours, no cars could get in or out of my HOA building, and I was subsequently charged for the inconvenience. In addition to this, some of my belongings were damaged. I had purchased additional insurance because I’ve had bad experiences in the past, but this situation was beyond frustrating. I also had a separate pile of furniture that I specifically requested to be left behind. Instead, the movers used my bed and entertainment center to try and get the truck unstuck—despite me having video evidence where I clearly told them that this furniture was not trash.

FlatRate was really good with communicating and following up with me before the move. Everything went very smoothly. They did a great job. The moving crew was lovely. They did everything as they should.

My friend had a good experience with FlatRate Moving. I used them as well when I moved for 10 miles and they were great. The quote was very fair and their reps were very nice. I would recommend them.

FlatRate Moving's price was excellent and my friend had highly recommended them. Setting up my move with them was very easy and they were really terrific to deal with. I just recommended them to somebody else and if I needed movers again, I would use them.

The final cost was on point with what FlatRate Moving provided. The crew was great. They put my belongings into the truck.

I went with FlatRate over other companies because it ended up being more affordable for the move itself. Their quote was both accurate and reasonable and the crew was quick and effective.

It was wonderful with FlatRate. When I got a quote that was cheaper from someone else, they lessened their quote. They helped me do a across a country move as well as a move within New York, and all went well. They were easy to communicate and the movers showed up on time. They're reliable.

FlatRate did a pretty good job. They had to move a wall unit from New York to Florida. First, they had to put it in storage in New York for a certain period of time and then from there, move it to Florida. They broke it down to a thousand pieces. They took a very large wall unit and then unscrewed every screw on it. They made it look like a LEGO set down to the pieces it was created. When they brought it down to Florida, they left it there. They didn't do that just for the wall unit. They did it with the bunk bed for my kids. They completely broke it down.

When I first tried FlatRate Moving out, they did a good job. When I moved, I used them again. I've used them five times and the service has always been great. Every person they've sent me has been fast and efficient. I have a designated person that's assigned to me. If the app doesn't work, I would call the number and let them know that I'm moving from this place to that place. They would ask how it would go upstairs and if it's a certain type of building. They would let the person know that's assigned to me then they would call me back within 20 minutes. My furniture has never been damaged. When they bring your furniture, they make sure they wrap it up tightly. They bring the necessary equipment and make sure that they don't damage your walls. They assembled my bed at one point which is something you can pay for.

I wanted a service that did both packing and moving because I had a really bad experience packing when I did it for myself the last time I moved before this. I hated it. It was just so much work. I saw FlatRate Moving and another company. I eventually went with FlatRate mainly because I was comparing quotes and they gave me the better offer. I did a double move because I had to move my stuff in storage. I wanted to get under a rent cycle with my friends. So, we did a month where I was subletting. So, the first move was into FlatRate's storage. Then the second move was out of storage to here.

I like FlatRate Moving's availability and the price quote. Scheduling is very easy and they get back to you within a day. Everybody that I've spoken to and worked with has been really nice. I've moved with their help for five times now and it was always in the same borough. Each time, I make sure that I'm here and that they know that I need to meet them at my destination. I also make sure everything's wrapped up or if they offer to wrap anything up, I just supervise that. But I've always packed my own and they just send somebody to pick everything up. Everybody's always really patient and I like how reliable they are.

I'd used FlatRate 30 years ago before they were big and national and I've used them three times recently for short moves. It was very easy with my salesperson. They made the process simple.

I looked at Piece of Cake and some other New York-based moving companies and I liked FlatRate’s convenience. The reps asked me to give an estimate of how much stuff I had in the space that I was moving to and from. I needed just the moving services and they packed some of my items. They got it done in a little over an hour because I didn't have a ton of things. I was moving out of a studio and my stuff was going to the storage unit. The move was very smooth. FlatRate Moving was the most efficient and affordable option for moving. They kept me updated on everything every step of the way. They checked in and made the experience stress-free for me.

FlatRate Moving gave me a quote which was fair. They showed up at the time they said they would. I already had my stuff in boxes and bags, and they took it to the truck. Then they disassembled my bed and put that in there. They drove it over to my new place, put all my stuff in the new place and reassembled my bed frame. FlatRate Moving was easy to work with.

Before the move was done, it was well-handled . The movers got there in time. I had two pick-ups, one for my storage unit and another for my apartment. They took too long in the apartment so I left the money. Ultimately, they ended up losing a bag with new items. I had bought some designer clothes during Thanksgiving that were worth $2,000 retail. I needed the clothes in December as I was going for a week-long event in Africa. I gave them instructions as to how to unpack into my new apartment because I wanted to be able to count my packages. But they did not follow instructions. I moved from a studio including a locker into a two-bedroom. I've moved at least 10 times in my life and it shouldn't have taken more than five hours, but it ended up taking over eight.

We do a lot of business with FlatRate Moving. We're getting ready to call them for another project that we have going on for our Staten Island office. Our account representative is Zuleika. She's been very good to us for the past three years. I control operations throughout our organization. When it comes to finding different vendors, I like to shop around and compare rates. I compared FlatRate to other moving companies. The cost was fine, especially the fact that they service all five boroughs where we're located, which was another plus for me. The turnaround time in terms of when we can get things done was awesome.

Everything was great in my experience with FlatRate Moving. I moved from one apartment to another one.

A very poor, obnoxious customer service experience. Shockingly poor service on my delivery. The service I have received has left me wanting to look around for other options in the future. Please do that first before using FlatRate. Just so you are aware – On the 11th July we received an email asking if we were ready for a delivery. My business partner, who lives very close to us both in UK and in Florida, received his crate the next day. I assumed I would be on the same delivery. Nothing. No message. Nothing.

I recently used FlatRate Moving for a short distance local move. I've used them a couple times now and they always do a great job with 1, being on time and 2, making the process go smoothly. They're efficient and kind as well. Moving is stressful and it's nice to have movers that make things go smoothly.

I used FlatRate Moving twice in a move. First was to a storage facility then I hired them again to move to my new apartment. We went back and forth on the pricing and they had the most competitive one among various companies that I researched. They were also very communicative through the entire process and the overall move was very seamless. They were easy to work with and I have recommended them to my brother for a move.

We did a short distance move, and FlatRate Moving's customer service was good. The price was fine too.

I moved within the borough, and it took four hours. The service was great. The movers were super nice and helpful, and the guy that I dealt with beforehand, as much as I kept changing things around, was very patient with me. The quote worked well for me too. I was expecting something a lot higher.

I used FlatRate Moving 10 years ago when I moved from New York to Los Angeles. And then I used them when I moved back from Los Angeles to New York. So, I used them a few times. It seemed like they had scale. I've seen their advertisements in different places, so it seemed like a safe bet. The first time I used them, I filled out a form online and told them I was moving a one-bedroom apartment across the country and told them a rough idea of how much furniture I had. They came back with a quote and then called me and narrowed it down.

FlatRate Moving is a great company. Getting a quote was completely easy. It was all online. I spoke with a rep once and it was as smooth as it could be. The crew was also great and really nice people. I've used them a couple of times now.

FlatRate doesn't hire qualified people. It was not a good move. The movers broke my vase and a picture and tried to fold my mattress. They were awful. I haven't received my check yet for my claim and it's been over 30 days. I even emailed them last week about it but there was no answer. I refer business to FlatRate and it makes me question if I'll do that ever again.

The customer service was very helpful and attentive. It was hard getting a quote over the phone because I don’t know how to estimate boxes. But FlatRate stuck with the quote. The first time I used them, the move was within five miles and the second was within 20 miles. The third was within a mile. The crew for the longer move was the least helpful. But the crew for the other two moves were great. Knowing that moving is an ordeal and a horror, FlatRate is probably the least of the evils.

FlatRate Moving's quote was a bit high, but they brought all their materials and they had some insurance policies. Their customer service is also good. So I was confident that people get what they pay for when they move to a certain extent. We've recommended FlatRate Moving and had friends used them as well with good experiences.

Everyone was super nice and helpful. They were very polite, professional and made it all very easy and clear. Overall, I had a great experience, and I couldn't recommend FlatRate Moving enough. A move is supposed to be carefree (I had enough stuff going on), and it was exactly that.

FlatRate Moving was recommended by a co-worker and I had also used them before. Recently, I had them pack up my apartment then move to a new apartment about a mile away. The process was very easy. I went online, filled out a form and someone was in touch with me quickly and set up a video call to see the inventory of my last apartment. I got a quote the next day. There was one guy who was the main one in charge who was communicating with me. He was trying his best, very communicative and somewhat apologetic because some of the other guys on the crew were very new. It took them a really long time to move everything and things were packed in a strange way. They packed up potted plants that have soil in boxes with other things then the soil built on some of my belongings.

I always choose FlatRate Moving. I heard about them through a friend, and they're great. I would recommend them and use them again.

I like the simplicity of being able to book FlatRate Moving. They have a fairly good rate and every time I book them, it's always a seamless process. I let them know of my interest and they respond with an email and a phone call asking a few questions about what all I have to get moved. They provide a quote shortly after that and from there, we schedule a date. Sometimes there would be things that are tough to move, but they always are super professional. They always wrap all the stuff well. I've just scheduled a new move with them a few days ago, and it's always easy to go back to them.

FlatRate was good when they moved me before and they were good recently as well. They move your stuff and don't damage it like what you want in a moving company. The quote was about what I expected to pay.

FlatRate’s crew was attentive and packed everything nicely. The guys who moved the space were efficient and their pricing was nice. One time, they broke something accidentally and they had a carpenter in the very next day to repair it and it was good as new. I recommend FlatRate all the time and tell friends to use them.

Scheduling the move was easy and dealing with the crew was very professional. They were helpful. I use FlatRate all the time and I’ll keep using them. I've recommended them also to a client who moved from Georgia to New York but they couldn't accommodate.

We used FlatRate 17 years ago for our first big move and it was just a matter of the quotes we received. Then we used them multiple times after because we had stuff in storage with them and we had a relationship with the guy who was giving me the quotes. It became a thing easier to go back to and we've never had a problem until this last move. They quoted us for a move in one day and they ran so late that the move had to go into a second day. We were getting into arguments with our building. The reason the move went late was because they showed up late. They didn't listen and there was a lot of stuff that was damaged.

I did the move from 95th street to a storage in the Bronx. Everything was fine. I've been using FlatRate for years. This is all for work. So I use them once a month at least. They're fine. I have a good relationship with Adam. He's great. I really like him. He's very helpful.

I move a lot so I've used FlatRate a few times. I've also used other movers but I kept coming back to them because they are the best. The price is usually good. The rep that I work with is really special. She's very good. The moving crew is always really nice. It's a really stressful thing no matter how many times I do it, but they make it as easy as it can possibly be. They're very professional and careful. I love that they don't mess up my walls. They're just really good at it.

Hired them for a move. Was not told about any insurance options over the phone which is terrible customer service. Rushed to signed emailed documents for the move. On the day of the move it was unorganized and afterwards found that one of my flat screen tvs screen was damaged in the process and is a total loss. Contacted them and went through claims department after a month they sent me a pathetic $120 for a $700 TV! Do NOT do business with them! SCAM.