FlatRate Moving Reviews

I reached out to FlatRate and asked them for a quote for the stuff that was in my storage unit and how much it would cost to get to Kentucky. They were transparent with pricing and their agreements. They knew exactly what stuff I had in storage already, gave me a timeline for my move when I could expect it. They were easy to communicate with.

It was a week of a window to get to Kentucky and they stayed in contact with me. Two days before the move, they said, “We're gonna be there on Friday.” Once it got closer to Friday, they gave me a time window which was 2:00 to 5:00 pm. Friday, the day of the delivery, they called me and said, “It's gonna be actually closer to this time.” They narrowed it down within a 30-minute window. And the driver called me 15 minutes before his arrival. So, it was easy to communicate with them. I didn't have to reach out to them to figure out where they were at or when they were coming. They always communicated that with me.

The person that showed up to help me was professional. He was helpful, got all my stuff out of the truck and got it where they needed to be. They were dusty, but that was just because they were in storage for a year. If they were in boxes or tubs, or however I left them, they were in that condition. There was one item that was damaged, but it was insignificant, so it wasn't an issue. It was a bed frame and one little section had a chip out of it. But I could glue that back together.

My experience was this because I dealt with such a great guy at the company. And I'm lucky that I was able to get a senior guy like him. He was very detailed but so am I. I gave him a lot of detail and kept him up-to-date as we were packing. We packed 99% of the things ourselves. We just hired them to move it. We didn't have them unpacking or packing, but they do that. And he did the unpacking for my friend. %hey stored for my friend for a year and he was very satisfied with them.

Ricardo was excellent. And he had a lot of experience. He was very personable that he was almost too personal. He's a nice guy. Also, the movers have worked together for a number of years. It was obvious. They all knew what they had to do. All three were fantastic. They knew what they had to do. And this was a long trip for them. They got to my house at 8:45 in the morning. And they were at my house for two three hours. We had to first drive over three hours to Massachusetts. And they had to unpack. I have a storage facility on site at my new place and my home. They did all of this. They didn't leave Massachusetts until it was 4:30. And they were first going to drive that. That's a long day.

I gave them a nice cash tip. I hope that they appreciated it. I felt good with what I gave them. Nobody asked me to give them that, but I did it and they were worth it. I would use them again if I had to move again. I also called up the president of their company and I made it known because they were very hard workers and I appreciate that.

FlatRate Moving is an excellent company. The drivers and the guys who moved the furniture went way above and beyond. I had a little bit more than they expected, but they said, "No worries. We'll take care of it." They helped me even with little things that I had not taped up or boxed up. It was the best move I've ever had. I referred a friend afterwards because they were such very efficient and quick movers. I used FlatRate Moving twice because we left some things behind and I decided I wanted to go back to get those things another day. I called them back again. We had a different crew, but they were just as phenomenal as the first group.

We had packed most of our things into boxes ourselves. They packed some of the electrical appliances, the lamps, the computer, the televisions, the mirrors, the pictures. The dishes and furniture, they wrapped everything up. But all of our stuff, like dishes and kitchenware, books. We did all that. We had one little mishap. A piece of glass from an end table got broken and they were very willing to repair the glass. It was just that one of the men would stop by and pick it up, and they would take it to their glass place. But I got sick, and we weren't here all the time. It was a hassle. So we took the piece of glass and had it repaired ourselves. I've called a couple times to see if they would pay the bill, but I've got no response so far, which surprises me. But it's just $31. It's not a huge amount. But that would have completed everything perfectly.

The communication throughout the moving process was excellent. Flat Rate movers provided clear instructions, updated me, and always responded to my questions and concerns. The pricing was fair and transparent. I never encountered any unexpected fees or charges, and I clearly understood the cost before each move. My belongings were carefully and securely protected during the moves. I experienced no damage or loss, which speaks volumes about their commitment to quality service. The customer service provided by Flat Rate Movers was top-notch. They were always ready to address my concerns or questions, making me feel valued as a customer. Flat Rate movers were accommodating and able to adjust to any changes or unexpected circumstances during the moves, demonstrating their flexibility and dedication to customer satisfaction.

I wholeheartedly recommend their services based on my experiences with Flat Rate movers for three moves. They consistently delivered outstanding service, and I couldn't be more satisfied with their professionalism, efficiency, and attention to detail. If you need a reliable moving company that genuinely cares about your satisfactory experience, I can confidently say that Flat Rate Movers is an excellent choice. I will not hesitate to use their services again in the future.

This situation has caused me financial strain, as I’ve had to replace major items due to the movers' negligence. I’ve been patient, providing the company with video and photo evidence, and even agreed to accept less than the total value of my damaged items to settle the matter. However, communication from the company dropped off completely. After numerous emails and calls, I finally received a response, but now, over a month later, the claims department is trying to justify the actions and extend the timeline to 6 months instead of the 30-day resolution I was initially promised. It’s unfortunate that FlatRate hasn’t taken the necessary steps to rectify the situation. I was hoping to leave a review commending them for handling this rightfully, but that has not been the case.