FlatRate Moving Reviews

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About FlatRate Moving

FlatRate Moving is a New York City-based company that handles moves of any size and distance. It has offices in New York, New Jersey, Washington, D.C., Los Angeles, San Francisco, Miami and Orlando. Pricing is always a flat, guaranteed rate and includes furniture packing and wrapping, floor and hallway protection and labor and travel expenses. Request a quote online or over the phone.

Pros
  • Flat-rate prices
  • Easy booking process
  • Price includes packing and wrapping
  • Convenient app
Cons
  • Limited local moves
  • Charges two days before move date

Featured Reviews

New York, NY
Verified purchase
Everything was flawless and great service was provided. The experience on the phone beforehand was easy and pleasant, the movers were on time, professional and clean, and they hel...

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New York, NY
Verified purchase
I have used FlatRate many times before and I have never been disappointed. They always have a great crew and keep you informed the entire move. ... Highly recommended for any kind...

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FlatRate Moving services

FlatRate Moving is a moving carrier with a fleet of over 90 vehicles. The company provides guaranteed, upfront pricing for local, long-distance and international moves, and it includes boxes and packing services for specific items like furniture, electronics and artwork.

  • Local moving: FlatRate Moving provides local moving services in New York City, New Jersey, Los Angeles, San Francisco, Miami, Washington, D.C., Orlando and London. FlatRate Moving also handles special requests, including additional packing, electronics installation and late-night service.
  • Office moving: FlatRate Moving has experience relocating all types of businesses. Services include office moving, event management, commercial storage, warehousing, government moving and military moving. Commercial moves include a project manager, a custom moving timeline, color-coded inventory, overnight moving, overnight storage, furniture disassembly and assembly and IT setup.
  • Packing services: FlatRate movers personalize packing services for each move. Standard moving includes special boxes for and packing of furniture, mattresses, flat-screen TVs, lamps, mirrors, artwork, sculptures and electronics. FlatRate can also pack pots, pans, dishes, books and clothes.
  • Storage: Short-term and long-term storage are available in climate-controlled units that are monitored 24/7. Customers can use the FlatRate app to create a photo inventory and request delivery of their items. FlatRate Moving has over 50 different room sizes at its company-owned and -operated facilities.
  • Long-distance moving: FlatRate Moving has a consolidated shipping option — which divides a trailer for multiple client shipments — to save customers money. It also has “express trips” to frequent destinations, and you can request exclusive service for your own trailer and direct delivery.
Local movingLong-distance moving
Free short-term storage
One fixed price
Weekly express shuttles
Special requests
Custom crating available
Local moving
Long-distance moving

FlatRate Moving rates

To get a quote from FlatRate, submit a quick form on its website or call the company. Every move has a guaranteed flat rate, which has 99.6% accuracy, according to FlatRate. The price changes only if you adjust your inventory or change other important details of your move. Your quote is calculated based on your belongings, the distance and additional details, like if there are multiple flights of stairs.

FlatRate accepts major credit cards, cash, money orders and wire transfers. It doesn’t accept checks or Discover credit cards. The company charges customers two business days before a move.

How do I book a move with FlatRate Moving?

FlatRate Moving recommends booking at least three weeks in advance for local moves and at least four weeks in advance for long-distance and international moves. To schedule a move, fill out the free quote form on the company’s website. You can also call FlatRate or enter your phone number to receive a callback. Have the following information ready:

  • The address you’re moving from
  • The address you’re moving to
  • Your preferred moving date
  • The size of your apartment or home
  • Your contact information

FlateRate Moving FAQ

What is flat-rate pricing?

Flat-rate pricing from FlatRate Moving is a guaranteed, fixed rate for a move based on the distance, the volume of your possessions and the complexity of the move. The all-inclusive price includes packing and wrapping of furniture, packing of other specific household items and all labor and travel expenses.

Does FlatRate include boxes and packing in the moving price?

Yes, FlatRate boxes are free, and movers will pack certain items, such as furniture, lamps, electronics, flat-screen TVs, computers and artwork. Packing of other items is available for an additional fee.

What is FlatRate Moving’s tipping policy?

FlatRate movers accept tips. According to the company’s website, the industry standard is 10% to 20% for local moves and 5% to 8% for a long-distance move (split between pickup and delivery teams). You can add a tip for your movers using the My FlatRate app.

Does FlatRate Moving offer insurance?

FlatRate Moving offers several insurance options to cover loss and damage of your items. Ask a FlatRate relocation consultant about your options, or choose your coverage using the company app.

Do we recommend FlatRate Moving?

If you live within FlatRate Moving’s service area and are interested in a full-service move, consider getting a free consultation and quote. Its all-inclusive, guaranteed pricing includes boxes and packing of high-value items with no hourly charges. Plus, you can use the My FlatRate app to manage your move, track the moving trucks in real time and send messages to the movers. Call or fill out a form online to get started.

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FlatRate Moving Reviews

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    How do I know I can trust these reviews about FlatRate Moving?
    • 4,650,511 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServiceMoversPunctuality & SpeedDamagePacking

    Reviewed Sept. 21, 2024

    When I first tried FlatRate Moving out, they did a good job. When I moved, I used them again. I've used them five times and the service has always been great. Every person they've sent me has been fast and efficient. I have a designated person that's assigned to me. If the app doesn't work, I would call the number and let them know that I'm moving from this place to that place. They would ask how it would go upstairs and if it's a certain type of building. They would let the person know that's assigned to me then they would call me back within 20 minutes. My furniture has never been damaged. When they bring your furniture, they make sure they wrap it up tightly. They bring the necessary equipment and make sure that they don't damage your walls. They assembled my bed at one point which is something you can pay for.

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    Punctuality & SpeedDamagePacking

    Reviewed Sept. 21, 2024

    I wanted a service that did both packing and moving because I had a really bad experience packing when I did it for myself the last time I moved before this. I hated it. It was just so much work. I saw FlatRate Moving and another company. I eventually went with FlatRate mainly because I was comparing quotes and they gave me the better offer. I did a double move because I had to move my stuff in storage. I wanted to get under a rent cycle with my friends. So, we did a month where I was subletting. So, the first move was into FlatRate's storage. Then the second move was out of storage to here.

    The move into storage went a little smoother for me. I feel like they were running late to move out of storage when I moved here. But at the end of the day, it all went fine. They got there at 9 AM when I was moving out. They packed everything. I didn't have to do anything. It was really nice. It was a good experience overall. Nothing's broken, and all my stuff came. I didn't have a panic attack. So that was always a good thing. There were no hidden fees, too.

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      Verified purchase
      PriceMovers

      Reviewed Sept. 20, 2024

      I looked at Piece of Cake and some other New York-based moving companies and I liked FlatRate’s convenience. The reps asked me to give an estimate of how much stuff I had in the space that I was moving to and from. I needed just the moving services and they packed some of my items. They got it done in a little over an hour because I didn't have a ton of things. I was moving out of a studio and my stuff was going to the storage unit. The move was very smooth. FlatRate Moving was the most efficient and affordable option for moving. They kept me updated on everything every step of the way. They checked in and made the experience stress-free for me.

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      PriceMoversQuote AccuracyPunctuality & Speed

      Reviewed Aug. 10, 2024

      We do a lot of business with FlatRate Moving. We're getting ready to call them for another project that we have going on for our Staten Island office. Our account representative is Zuleika. She's been very good to us for the past three years. I control operations throughout our organization. When it comes to finding different vendors, I like to shop around and compare rates. I compared FlatRate to other moving companies. The cost was fine, especially the fact that they service all five boroughs where we're located, which was another plus for me. The turnaround time in terms of when we can get things done was awesome.

      We're an agency for family courts. We have offices throughout the tri-state area. We're always looking to either expand or minimize certain offices and we have a lot of office furniture. FlatRate came into place when we went through the pandemic and we went remote. We had to do a lot of downsizing. We had furniture from one office to another. It was us finding a vendor that does transfers for our office furniture. Once everything was signed and we got our COIs in place, we were able to go ahead and get things moving. They're very fair in terms of the service and pricing. If something doesn't work, they try to do their best to accommodate us. They're good.

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      Customer ServicePriceMoversQuote AccuracyPunctuality & Speed

      Reviewed July 11, 2024

      I used FlatRate Moving 10 years ago when I moved from New York to Los Angeles. And then I used them when I moved back from Los Angeles to New York. So, I used them a few times. It seemed like they had scale. I've seen their advertisements in different places, so it seemed like a safe bet. The first time I used them, I filled out a form online and told them I was moving a one-bedroom apartment across the country and told them a rough idea of how much furniture I had. They came back with a quote and then called me and narrowed it down.

      And since then, it's been the same process where I just emailed the person that I had communicated with last and told them I wanted to move. They called me to do a quick inventory and gave me a quote quickly thereafter. The crew during the move was nothing but friendly and professional. They showed up on time when they said they would, and they seemed to work hard to get my stuff in or out, and there were no issues. FlatRate has never done wrong to me. So on my next move, I'll use them as well.

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      Damage

      Reviewed March 11, 2025

      What a huge disappointment. Lost several pieces of furniture and never found them! Broke heirloom wedding plates and gave me absolutely nothing for them. Cracked a lamp. Tore a couch I intended to donate, but became garbage in the end. Would never never recommend them.

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      Verified purchase
      Customer ServiceMoversDamagePacking

      Reviewed Oct. 15, 2024

      My experience with this company was extremely disappointing. The movers packed my belongings, but then got stuck in my building’s active driveway. They unpacked all of my belongings from the truck, leaving them on the street and sidewalk for people and there pets to walk through. For 4.5 hours, no cars could get in or out of my HOA building, and I was subsequently charged for the inconvenience. In addition to this, some of my belongings were damaged. I had purchased additional insurance because I’ve had bad experiences in the past, but this situation was beyond frustrating. I also had a separate pile of furniture that I specifically requested to be left behind. Instead, the movers used my bed and entertainment center to try and get the truck unstuck—despite me having video evidence where I clearly told them that this furniture was not trash.

      This situation has caused me financial strain, as I’ve had to replace major items due to the movers' negligence. I’ve been patient, providing the company with video and photo evidence, and even agreed to accept less than the total value of my damaged items to settle the matter. However, communication from the company dropped off completely. After numerous emails and calls, I finally received a response, but now, over a month later, the claims department is trying to justify the actions and extend the timeline to 6 months instead of the 30-day resolution I was initially promised. It’s unfortunate that FlatRate hasn’t taken the necessary steps to rectify the situation. I was hoping to leave a review commending them for handling this rightfully, but that has not been the case.

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      Movers

      Reviewed Oct. 2, 2024

      FlatRate was really good with communicating and following up with me before the move. Everything went very smoothly. They did a great job. The moving crew was lovely. They did everything as they should.

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      PriceMoversQuote Accuracy

      Reviewed Oct. 2, 2024

      My friend had a good experience with FlatRate Moving. I used them as well when I moved for 10 miles and they were great. The quote was very fair and their reps were very nice. I would recommend them.

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      PriceMovers

      Reviewed Oct. 2, 2024

      FlatRate Moving's price was excellent and my friend had highly recommended them. Setting up my move with them was very easy and they were really terrific to deal with. I just recommended them to somebody else and if I needed movers again, I would use them.

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        FlatRate Moving Company Information

        Company Name:
        FlatRate Moving
        Company Type:
        Private
        Year Founded:
        1991
        Address:
        545 W 25th St ste 15
        City:
        New York
        State/Province:
        NY
        Postal Code:
        10001
        Country:
        United States
        Website:
        www.flatrate.com

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