Ferguson Enterprises Reviews

Repeated attempts to resolve product delivery with Client Services were unsuccessful. Promised call backs did not happen. Passed from person to person without resolution. Not meeting their promised delivery times resulted in delayed construction schedule.

After writing a review detailing my issues regarding my new Miele range, I was finally contacted by Ferguson and Miele. The issue was finally corrected. I was contacted by my salesperson (Roy, who has always been wonderful and professional) as well as Alysa ** to be sure I was satisfied. I was definitely satisfied with Ferguson and will continue to shop there however I don’t think I’ll buy or recommend Miele products.

I expend about $18,000 in appliances, first the appliances come too much later than promised, 2nd. after we paid and we have a problem because they send the wrong equipment, there are nobody that answer the phone. Nobody to talk to give us a solution. Our project of Kitchen remodeling is in the middle and can't be finish because they don't want to change the wrong item. Finally we have to go to another store and do a new purchase, and give away one of the Ferguson appliance.

We purchased all of our plumbing fixtures from the Ferguson facility in Coral Gables for a complete renovation of a condominium in Miami Beach. In total, we purchased about $35,000 of plumbing fixtures. Overall, we had a very poor experience with Ferguson. 1. Many of the products recommended by the salesperson ended up inadequate or not the best product for the purposes we described. We found our salesperson to be poorly trained and inexperienced. 2. We received a number of defective products. These are not necessarily Ferguson's fault, but when we asked for returns and replacements, we received virtually no support or help. We only received some attention after we threatened Ferguson and reached out to the general manager.

I bought a shower kit from Ferguson. The kit arrived with a component that wasn't needed for the particular kit. The plumber ended up installing the extra part (a diverter that diverts the water from the shower head to the hand-held shower). When the wall was tiled and was time to install all the trims, he realized there was no trim for that diverter and asked me to get it. When I contacted the company's brand, I was told that it was my plumbers mistake and they would not send me a trim for that part.

Purchased all our GE Monogram appliances from Ferguson in Reno, NV. Absolutely horrible experience. After (3) years the oven/ range has had to have been replaced by GE. (The self clean function does not work, overheats the unit & ended up burning up the motherboard/ computer.) Required 5 visits by the tech and multiple threats to get replaced. The dishwasher soap dispenser only opens about 60 % of the time (after running for 3 hours you have to start over.) The fridge/freezer combo is now not getting cold enough and the ice cream has the consistency of gravy. They promised to make a work order and have a rep reach out. Over a week and NOTHING!!! Then when you call 1-800 number after several prompts it just hangs up on you. Can't even make this stuff up! Spent almost 20k on garbage appliances and garbage service!!!

So my daughter and I bought a new house new construction with appliances that came from Ferguson. The microwave went out and stopped heating food and it was only 1 1/2 years old so I called to order a new one and have them install it for me. I wasn’t expecting them to give it to me and their sales contact Williams was very nice but said it’s a process they have to go through. He said they first have to send you a quote which will take a couple of days. Well it’s been several days and no phone calls. No quotes other than what they gave us over the phone. We agreed to pay for what he quoted over the phone but no you have to wait for a written quote. Apparently you sign and send back to them then at some point they contact you for payment and they schedule someone to come out and install and they couldn’t even tell me that.

We built a new "green" home in Santa Paula. By the recommendation of our architect, we purchased all our appliances, faucets, tubs, etc. from Ferguson in Santa Monica. All went well, Thermador appliances. I wanted a double wall oven but we were talked into a convection/steamer, sounded great, healthy cooking. They did not have one on the floor, nor did we get to see photos. I take the blame for not insisting. Again, all was well, deliveries fine. Flash forward....here are the complaints:

Ferguson Enterprises in Roanoke, VA has the most friendly and courteous sales and service representatives that I have had the amazing pleasure of dealing with in such a very long time. Everyone all the way to the person that first answered the phones every time I call, was so very nice and attentive to why I was calling and what I needed. All of them made me feel really appreciated as a customer and a person. There was not generic or fake service, no just putting on a smile, this was honest and true joy that you could here in the voices to please the customer. Thank you all for that breath of fresh air this morning. Keep up the good work and I look forward to talking to you all again soon.

Bought GE Monogram range and double ovens, which both went out before the first year was up (and we had a two-year warranty). Getting Fergusons to take care of it has been a nightmare. Bad service, no communication, no follow-through. Will never buy there again nor recommend to anyone!

I needed a 4 blade heat pump Exhaust Motor Fan with center bearing and adapter. Called 1st said bring old fan and come on down. In a matter of 10min. after arriving they had me a brand new Identical fan, out the door and on my way back home to install it. All 3 guys at the counter we nice and helpful and was 15min. to closing on a Saturday afternoon and were not pushy at all, took the time and care to help me, thanks Guys!!

We ordered our appliances about two months ago. Our project manager then gave Ferguson a 3 week notice that the construction would be ready for the appliance delivery this week. Nothing arrived. Our project manager called Again asking for the delivery date and it's still another week out. Such poor service after they were given ridiculously long lead time. Would NEVER suggest Ferguson to a friend!!

I purchased a discontinued Feiss mini chandelier floor model that was fully functional on display. They told me I could pick it up at a later date after they removed it from the ceiling display. I picked it up a few days later in a box labeled with another manufacturer (not the original packaging). When I attempted to install it, many hardware parts were missing and there were no instructions. After installation with materials that I had, only one of 4 halogen bulbs worked and one of the bulbs was broken off at the base. I had to replace 3 of the bulbs at a considerable cost. Ferguson personnel replaced the bulbs with non-functioning bulbs and didn’t mention that some of the hardware and instructions were missing. Very poor business practices in my opinion.

I started with Ferguson on a Wed. I spoke with Wilson in the Fort Worth showroom. He called and located one in the warehouse down in Houston. When he called back, he said if I ordered by 3:00, I would get the next day. I called back and left a message to place the order but he never returned my call. So at 2:09 I called again and spoke with Chelsea. She opened an account for me and stated she saw the duct on hold and would place the order. She would then email a tracking number.

I needed a 1-1/4” J-bend with captured slip nut for replacing a 1971 vintage lavatory trap on a wall-hung lav. My local Ferguson supply house in Kohler, w/c I didn’t have one, but they had a repair J-bend with an elbow that I could make work. My contractor cost was over $60 for this chrome plated, light-gauge, brass trap! Yesterday, after having installed this “priceless” waste pipe a couple days ago, I found one with the captured nut for just over $13 at Lowe’s in Manitowoc; the same size and of equal quality. Buyer beware!

Our real estate company ordered 2 faucets online. In our attempt to install them, we learned after 3 days making a multitude of phone calls, that Ferguson does not have an escutcheon that fits the faucets. A clerk in their Fort Myers store told us to bring them in and a VISA credit would be issued. But when we tried to return them (with our paper & order # in hand), we were told that their online computer system does not work with their store computer system and they would not be able to issue a credit.

I just want to say, this Ferguson in Burlington Mass showroom is the worst place to shop. The sales manager name Alia has no clue what customer service is. I was in the store about a year ago or so and met a wonderful lady name Susan who was the front desk coordinator. She ask this saleswoman on the floor to help me. I heard the saleswoman tell this lady, "NO. CAN'T you see I'm on LUNCH," inhaling a whole pizza I might add. Nevertheless this poor woman ask the manager to help me, and she told her to get my name and number. Are you kidding me, really Ferguson get a grip. Sales starts with the customers!!!! Thanks for nothing.

Documentation of the situation: Our Service/Installer for the Wolf Products (Jeff) informed me he was “out” indefinitely, and we had no idea that we had other options, which you provided after we asked. None of the appliances were registered, I had to do all of that work myself and I received even more warranty. Makes me wonder what else I am suppose to do. You sold us Electrolux products that are not serviceable in our geographic area, irresponsible to be sure. The dryer was broken, we put in a service call in early July. We chased the service call for several weeks, Ferguson Blue, Frigidaire, Electrolux, Ferguson Leaf? including to your level - and the amount of communication gap, who did you buy from? What is their contact info etc, was beyond reason.

My faucet developed a leak when shut off. Like most faucets the unit has a washer that is designed to create a tight shutoff. However, this washer it is not a standard washer, and is not available anywhere but at Ferguson (because PROFLO is a Ferguson company) and cannot be bought separately. In order to get the proper washer one is forced to buy a repair kit for $24.00 at Ferguson. So if you just need a simple 50 cent washer you are forced to spend $24.00. This is outrageous!!

I purchased and installed a water heater from Ferguson in April 2014. The water heater has a 6 year warranty, and it just failed April 2019. Now using my math that’s just 5 years. According to the Ferguson rep I called, the water heater is out of warranty because it sat in a warehouse for over a year before they sold it to me and the warranty is from the manufacture date. I have never heard of this practice. Ferguson has lost a customer and a reference.

Purchased a Jenn-Air gas downdraft cooktop. We paid for a pre-install visit to be certain that the product would fit in our current space and were provided a set of detailed installation instructions. It clearly illustrated a cooktop with the blower motor and plenum attached to the cooktop. The install team were told by Ferguson not to attach the motor or plenum to the cooktop as we would need a HVAC contractor to attach these two pieces even though they came in the book with the cooktop from Jenn-Air. The sales people stated that we would need to hire an HVAC contractor after the install arrived. Just so happens that Ferguson is a HVAC contractor. Misrepresented what we purchased.

Ferguson's advertised online price for a furnace transformer is $10.76, but you will pay $30.31 in the store. When I inquired about this discrepancy, I was told this was the penalty for "visiting the store in person." Unfortunately, my furnace died during a cold spell and I could not wait for the same part to be shipped from the countless suppliers who sell if for $10. Ferguson benefited from my immediate need for a transformer. When I politely questioned their practices, I was met with an abrupt, bewildering response. Shop at Ferguson at your own risk. I will choose not to.

Called customer service to see if an overnight shipment would still go out that day and was told yes. Four days later I follow up and they said it would take at least another week because it still hadn't shipped. Avoid working with Ferguson if at all possible.

I needed a quick delivery on an air-jetted tub for home under construction. Went to the Alpharetta location because they said they could deliver within 7 days. It took 3 weeks and the tub was in horrible shape. Because of Ferguson's failure to deliver a viable product in the timeframe promised (or even 3 weeks late) I now will have to settle for a regular tub in my new home as I cannot hold up construction while a new air-jetted tub is ordered. I totally blame Ferguson for me not getting the one "special" thing I wanted in the house. Did they offer to expedite delivery of a new, undamaged tub -- no. They wanted to reorder and have me wait another 3-4 weeks. Not professional in their tracking of orders, notifying customer of issues, or expediting the delivery of a new, undamaged tub. See picture below of just one of the damaged areas.

We went to the Dallas showroom and dealt with Kelly **. He was great to work with. He helped us pick out all new appliances, ice maker, plumbing and electrical fixtures for our kitchen and 2 bathroom remodels. Items were delivered as promised. Phone calls were always returned. Had a couple of items that we needed to return after a few months. Took the items back to the showroom on a Saturday. I received a confirmation email that Kelly had the items and was processing our refund. I would go to the Dallas Ferguson showroom again if the need was there.

We started a last-minute project upgrade bath. So we want plumbing equipment in two days and both big stores Home Depot, Lowe’s they said they cannot deliver them in two days. So we went to this store and very nice salespeople started working with us. We told them that we are in a time crunch and she said, that she can deliver them in two days but all of them we received in 5 days. Meanwhile, we need some more stuff and we went there on Saturday and we have a salesman Mr. Justin ** told us that he can deliver by Tuesday or Wednesday. Today is Wednesday and I call them to find the delivery status, this guy changed his tone and language and he told me that the delivery may be on Friday.

I am a plumbing contractor and we installed a $2000 sump pump in an elevator shaft last year. The pump failed in the warranty period. I took the pump to Ferguson and they agreed it was under warranty. The pump company tested the pump and removed the ratings plate off the pump at Ferguson. They also agreed it was under warranty. I had to call Ferguson over and over and over and over. After a month and a half Ferguson told me I did not buy it from them. I faxed over the sales receipt. "Ooops," they said. They have still not credited me with a replacement pump. They say they are still waiting on paperwork.

At the start of the winter season, our heating system failed to operate. It was determine by our HVAC company that a new motor was required. It had to be ordered from Bosch through Ferguson Plumbing. Part was ordered November 1, 2017. Despite repeated confirmations that the part would be shipped... had been shipped... etc, the part was not shipped until November 16. To accomplish that, we had to go around Ferguson direct to Bosch and light a fire under their tail. Ferguson does not allow for any company to contact companies for whom it serves as a distributor. Instead, all complaints or queries about delivery must go through them. Obviously, they lied about shipping and failed to check with Bosch for over two weeks during which temperatures plunged in our area.

Very frustrating experience. Ordered sinks, faucets, fridge, range, dishwasher, etc. for a remodel. First, the wrong information was sent to my cabinet maker so some of the cabinets did not fit the appliances that I ordered, then all wrong paperwork sent to my contractor so measurements were off. Wrong sink sent to granite company, 2 dented KitchenAid refrigerators were sent. I was charged $109 for drains for my new sink! Took them back and bought correct drains at another store for $40! Half of a toilet was delivered. Ferguson delivered my lights to the wrong place 2 times! The showroom is nice but that's as far as it goes. Their prices are consistently higher than other stores. The customer service is not friendly, no one approaches you when you walk into the store. You have to go looking for someone. Will not do business with them again.

I went into the Suwanee, GA showroom beginning of December. I asked if I needed an appointment and was told usually yes but I could walk around and have a look. I had some questions but the lady upfront was nowhere to be found. I went ahead and went online to make an appointment thinking that might make a difference. As of 12/15 I have been unable to get an appointment, their main office sent a couple of emails apologizing but the store never contacted me. Considering it is this hard to get an appointment I would not consider doing any business here.

Stopped into Ferguson's showroom 10/31/16 to look at their bathroom vanities. Was there approximately 11:45 am. Walked around store and saw a white 37in grey granite top with square sink exactly what I needed. There was a green paper on it showing it was marked down and "as is" for 1000.00. Questioned sales rep and she came to the vanity and said there was nothing wrong with it that occasionally they mark down floor models so they can make room for new merchandise. Took pictures of vanity and sent them to my husband to see if he liked what I was looking at. He too fell in love with it. Told rep I would take it today however couldn't pick it up until later cause I had to make arrangements to get help to carry it in house. She said that was fine just give her 1 hour notice to give them time to wrap it up so it can be moved without damage and I could make payment prior to coming by phone.

I went in today with an antique-style shower fixture that I have been having trouble with in terms of local repair or replacement. Meanwhile, I can't take a shower. I won't go into detail except to say that the man at the front desk, after seeing that Ferguson's was not able to replace or repair, was short, indifferent, and couldn't be bothered. Not that I was being a rude or pressing customer. I didn't force the issue at the store because I did not want to escalate and possibly diminish service to other customers. I just left with a shaking head. So many "family" and "local" businesses complain about competition, and yet I have found that Grass Valley businesses have short hours, and short tempers. Ferguson's is really one that stands out as a first impression "0" in customer service. I am now dealing with plumbing supply people in Auburn and Sacramento. Much better!

On Thursday, May 5, 2016 I wrote a check for $435.18 to Ferguson for a toilet. My husband and I decided that instead of replacing the second bathroom toilet, we would prefer to remodel the entire bathroom. We cancelled the order on Monday, May 9, 2016. The check cleared on May 9th. Two calls have been made; both times the representative said he would contact the main office and have them send the refund. He also stated he would call back and give us the status. Today is June 2nd and we have not received the refund and no one from Ferguson has contacted us. I am a retired USAF civilian employee on a limited annuity. Ferguson's practices are despicable. I will not be purchasing anything from Ferguson in the future and I will let my family members and friends know about their deceptive business practices.

Ferguson delayed processing an order for a Trane heat pump coil until the warranty had expired. Granted, it only had two weeks left, but they delayed and now a woman in her late 70s is responsible for her complete repairs. Ferguson was contacted multiple times, but refused saying, "it's out of warranty." I have a service invoice from another company that first diagnosed the problem -- proving that it was a warranty part. I attempted to order the part, within the warranty period, and was told they would get it handled on Monday. They did not -- either on Monday or the whole next week. The lesson here is do not call Ferguson at 5 minutes before closing on a Friday night.

After their 3rd party delivery service cancelled on my delivery, after several phone calls and complaining, Ferguson used their own delivery truck and staff. What a mistake. Not only did they throw the appliance around, they put 2 gouges in my newly finished oak floors. They stated they were only to drop off at the driveway. The stove alone weighs 530 lbs and it was bolted from the bottom through a pallet. How would I be able to move it? Salesperson was totally misleading during purchase about delivery. After this nightmare, will never use Ferguson again and highly recommend everyone else to give it serious thought before you do. Lots of other, more customer-oriented places that want your business.

I had a major home renovation and went with Ferguson for kitchen fixtures and two baths and it was honestly nightmarish. I rarely complain about service but this was so over the top that I have to write. The errors are numerous: wrong items, items that did not work, overcharged on an item and waited 9 months for refund, shipping damaged items, delivery refusing to bring the box into the doorway in the dead of winter, and on and on. I would highly recommend you read the other reviews and avoid this company despite their impressive selection.

Purchased a Kohler brass showerhead at Ferguson.com because they didn't have a showroom anywhere locally where I could see it. It arrived, and I connected it to my water flow restrictor, which I have always used in every house, on every shower. The poor design of the showerhead would not allow the switch to move on the water restrictor, so the purchased showerhead was useless to me.

I ordered a faucet in Chrome instead of brushed. Without taking the part out of the box I ordered the proper one and returned the faucet per their instructions. I was notified that the faucet was "damaged" and I would not have my money refunded, but they would send me the faucet for another $12. Since I never looked at the faucet closely, it may have been damaged from already being returned once, who knows. A picture was not provided.

I purchased a shower door, bathtub and shower faucet from Ferguson in Cedar Rapids from Ashley. We hired a professional to install the door. The professional glass installer said it was not possible to install the door as the lip of bathtub was too narrow. I called Ashley who was rude about a return and suggested I contact someone who knew what they were doing. She charged a 10% restock fee, would not refund it back to my card stating I would get a check in 2 weeks. After further research, I discovered home depot had the exact same door, same manufacturer and glass thickness for 30% less. I was also over charged for the tub and shower faucet.

Ferguson Enterprises AKA plumbing supply. Horrible Customer Service. My second time there after they hired new counter help. I guess they don't need the money. I couldn't give them my money to accept bad service and attitude. Instead I went to The Home Depot less than a mile away and got great service with a smile.

Reading the other reviews about Ferguson, I can hardly believe it is the same company I dealt with. I just moved into a house where a part was missing from the sink drain. It was installed in 1992 and I couldn't find the part anywhere. Ferguson parts tracked it down for me and sent a new one at no charge.

I placed an order for some pipe and fittings, around $8000 worth. When delivered, I noticed that there were several items that I hadn't ordered. They are refusing to take it back, saying that I should have caught it before accepting, and it was all special order. The parts were of a different material, and the wrong size but they are trying to stick me with $1200 in materials I did not order, and cannot use.

On 10/3/2012, I filled the soap/lotion dispenser that was installed in the kitchen, inserted in the granite Jan 2012 by my contractor. Within 30 minutes, I noticed pink dish soap all over the floor. I opened the sink cabinet and saw pink soap all over the bottom of the cabinet. The bottle from the dispenser had broken off from the neck of the bottle. It had yellow dish soap in it and was on the bottom of the sink cabinet.

Your advertisement regarding Pitts is ludicrous to say the least! That is "what happened". I would love to hear the consequences for the idiots that made the advertisement!

Cooktop cannot be cleaned of spots; oven electronic controls are so hard to push it is rarely used; dishwasher finally fixed after many attempts and working properly (for the moment).

We recently completed construction on a very upscale residence in Westover Hills Texas. It was completed in November of 2009. Our outdoor kitchen consists of Viking Grill, Cooler, and Ice maker. Every piece of equipment has had to be serviced or replaced. Recently, the week before 4th of July, the ice maker stopped working as well, for the second time.

On 16th of June, I purchased $3955.73. worth of bathroom items, tub, swan-stone tub/shower surround, toilet, swan-stone vanity top. I was informed by sales consultant that swan-stone would need 10 days for order. On 18th of June, Ferguson delivered a partial delivery minus the swan-stone tub surround and vanity top which would be in around 28th of June. On 28th of June, I called Ferguson and was advised by the sales consultant, who took my initial order, that they were having some kind of problem with the swan-stone's run and that an additional 10 days would be required for delivery.