Ferguson Enterprises Reviews

Not very professional or friendly. Left- would not suggest to anyone. No one in store, yet would not serve us without an appointment that would take “2 hours” to purchase what we already knew we wanted. Sales pitch? Actually scoffed at us. Insulting.

I spent over $12K on a refrigerator they said would be delivered a week ago. It never came. Their online system doesn't show it. They don't answer the phone. When I email them, they don't call me back. I have a huge event at my house and no fridge, and they won't even take my calls, yet have taken my money.

Isaiah and Brandon did a professional job installing our refrigerator. They were very courteous and respectful. Thank you to Ferguson for helping us settle our dispute w the warranty company. I would recommend them to anyone who needs assistance w home appliances.

I can’t say enough good things about my experience at Ferguson! I went in on a Friday morning after my house had reached 90 degrees overnight. I had the motor with me along with all the specs in my notebook. I’d already done research online and even checked Home Depot and Amazon, but they didn’t have what I needed. Ferguson, on the other hand, had everything in stock.

Ordered a Miele dishwasher from Ferguson Home online. They sent me the wrong tracking # to start, had to contact them to get the correct one. Second, they advertised "white glove" delivery on their website (part of the reason I ordered from them) but the delivery driver just left the appliance at the end of my driveway. After unpacking dishwasher I discovered the door was damaged and the handle was missing 6 of the 8 set screws. I contacted Ferguson that day and to my surprise, they told me to contact Miele. I sent numerous emails with photos to both Ferguson and Miele. Miele never responded and when I contacted Ferguson, they told me they couldn't help me anymore because I had already contacted Miele (at the advice of Ferguson). Two weeks later I'm still sitting on a busted $1700 dishwasher with missing parts and no resolution.

I do not have a reason to ever go in the showroom or purchase appliances. I can give a review on the plumbing section of Ferguson. Yes sometimes they do run out of certain items, but that's pretty much everywhere these days. The counter guys Juan, Robert and Richardì do a great job and get it done, they know their materials, are always polite and always willing to help. I've been going here for the last five years so this review is Legit! I'm Pete from Pinnacle Plbg. So ya'll get down here for all your plumbing needs.

I placed a $3,000.00 order for an appliance a month ago, which I have never received. My phone calls and emails are not returned. I have to do all the calling myself to ask where my order is. This is not good customer service to me. They aren’t calling me back because they have no idea what is going on. I just keep getting the run around. A terrible terrible experience. I’m sad to post this negative review.

Customer service is terrible. We get many complaints from our customers that we send there and are treated poorly ourselves despite the tens of thousands in business we send them yearly. Very distressing to see they are buying up the competition so now one is forced to be treated rudely and unprofessionally.

The good thing about Ferguson is they have access to a wide range of household products and brands; the frustrating part, at least in my experience, is that the follow-up from customer service is very spotty. In our case, we ordered a kitchen faucet that needed a special order from a supplier in Europe. We were warned that it would take two months to be shipped, but it ended up being further delayed, by a full month. When I inquired, repeatedly, it often took up to a week to get a response, and the reply was often incomplete. (Generally, I asked for details on ETA, where it would be shipped -- to their warehouse or to our home--could it be expedited, etc.) When my customer service rep finally answered, I usually got a reply to one question, but not the others. Doubly frustrating.

We had been looking for a specific Bosch cooktop and had previously ordered them for 2 other vendors only to find out this model was discontinued. It was recommended to try your company and low and behold your online inventory showed 6 in stock of this model but before I purchased I wanted to make sure you actually had the item "in hand" and available to buy and ship immediately, I called and spoke to a young woman who called the nearest location to me (Chicago) that showed it had 2 and verified that they actually had the item and it would process and ship and I would have it in 7-10 days. We were wrapping up our mold remediation and renovation when we found out from our original vendor that the cooktop was not available. This was on July 28.

I ordered a $2200 cooktop, waited for delivery, finally received notification that it was delivered 2 weeks after it should have been, but it was not delivered. It had been returned to sender without the company even notifying me or giving me a refund. I called and they sent a replacement, saying the original order was damaged. What I received was a busted up box and a dented stovetop as a replacement for the “damaged” item! Probably just sent me the same damaged item!!! I sent photos to customer service as soon as it happened with NO response!

Customer service at the Sacramento HVAC location is just horrible…. I cannot believe someone with an attitude like that could work at a counter and be so rude and just a prick…. Horrible experience at the counter….

I purchased a bathroom vanity, Wyndham Collection WCF2929-60D-VCA-M58 with Carrara Cultured Marble Top. It only comes with one side splash but my project needs two. I didn’t want to errantly order the wrong item so I went directly to their customer service online and spoke to a representative. He looked at my order and provided me with a direct link to purchase the Avanity SUT22-SS in Carrara White.

My wife and I purchased a Grohe faucet from Ferguson when we renovated our kitchen. The faucet failed in less than two years, flooding our kitchen and ruining our sink base. The faucet rusted out, as shown in the photograph. Grohe refused to replace the faucet. Ferguson is not willing to refund and tells us we must deal directly with Grohe. Ridiculous!

We visited the Hicksville store recently to explore our options for our kitchen renovation. Unfortunately our experience was very disappointing. We met with Danielle who did not seem very knowledgeable about the products we were interested in. She couldn't answer many of our questions and promised to follow up with more information the next day. It's been several weeks and we haven't heard anything back. We were hoping for better service especially from a store that specializes in high end fixtures and design. Communication and product knowledge are key when making important home reno choices and sadly both were lacking in this case. The store also e-mailed a survey after my visit and I told them my concerns and they said they would contact me but never did. With so many other stores to go to, I suggest going where your business is appreciated.

I am a builder - remodeler, with an online account at Ferguson "build.com", now "fergusonhome.com". For years, they were excellent. Now they are horrible. Their website domains are intermingled, extremely messy sloppy tech programming, the chat link will not open, pages freeze, product searches and filters lead to frozen dead ends that cannot be navigated out of without closing their website completely and completely starting the shopping experience over from a fresh browser. I cannot sign into my account, just clicking on the "sign in" link leads immediately to a frozen error message page that cannot be navigated out of without closing their website completely. Ferguson apparently wants to go out of business. Attempts to call them lead to long hold times only to listen to them pretend that their problem doesn't exist.

Ordered via website 2-set Cyan vases May 2025. Only received 1 vase. Contacted customer service multiple times via email & phone requesting refund or missing item, followup was promised but never happened as of 7/6/25. I'm out over $50, maybe they just don't care about small purchases. Paypal complaint filed and is pending.

I purchased three Byrne Pendant lights (polished nickel finish) from Build by Ferguson, made by Visual Comfort. Less than three years later, one of the lights failed, and I found out it can’t be repaired because it’s an integrated LED. The bigger outrage is that Visual Comfort no longer makes this pendant in polished nickel. Their only offer was to replace the failed light with one in a completely different finish — which does absolutely nothing for me. I have three identical pendant lights installed side by side over my kitchen island. Replacing one with a different finish would ruin the design entirely.

If I could give zero stars I would. WORST experience ever. I ordered a mirrored medicine cabinet - mirrored inside and out. First delivery arrived broken. Second delivery arrived broken. Third delivery did not even make it to my home. Was returned to them from freight company. All this time I have a hole in my bathroom wall, with a contractor that I kept calling back to install after each delivery. You would think that such a fragile item like this would be packaged and labeled properly from the get go. It was not done on the first try, nor the second try. AND because they were claiming that the damages were freight related (clearly not the case given the poor packaging and labeling) they would not send me a call tag so I was left with having to figure out how to dispose of two very heavy, bulky boxed. I can't attest to the third try but based upon the outcome, I'm guessing this was not packaged any better.

I had high expectations for this company, assuming they would be professional and reliable, but my experience has been nothing short of frustrating and disappointing. I placed an order back in April totaling $2,000, and to this day, I still haven’t received the full order. They initially shipped only half of my items. Had I not noticed and called them myself, I doubt they would have ever informed me that the remaining part of my order was backordered. When I called, I was told it would be delivered the following month. I was patient and waited. As that date approached, I called again—only to find out yet again that it was not coming and I’d have to wait another month.

Stay away. I needed to return an item that hadn't even left the warehouse yet, and they charged me the return shipping fee, which they said they wouldn't. They also supposedly refunded my money, 2 1/2 month's ago, and it still isn't in my account. I have had no success trying to contact someone who can help me. I keep getting "I will look into it and have someone call you who can help". And then nothing. This place is a scam and should be shut down.

When I spoke with a Ferguson showroom about a bath vanity I needed quickly, I was advised to pick an in-stock vanity from Elegant Lighting, a brand based in Philadelphia, about four hours away. While it "shipped out" the next day, tracking a week later showed that it was at a warehouse location further away and is not due to arrive for two more weeks for a simple curbside drop-off. Had I known it would take three weeks to make a four-hour trip, I never would have bought it.

I have used Ferguson Plumbing for my furnace, clogged drains, leaky water tank and today a gas fireplace. Always efficient, professional and friendly. Today we had Joel a nice young man. Thank you Ferguson Plumbing for continued great service.

The worst purchase experience I’ve ever had. My husband and I are on fixed income and in our mid 70s. The refrigerator was delivered on 11/20/24 and we are still going through it with this company. The dent in the door, the lack of leveling, the drawers did not open and they just did not care. They had my money. Beware of purchasing anything from Ferguson.

The Ferguson store and staff, very good. The disappointment is with Web orders. An important item showing 2 in stock and a delivery date of 3 days was actually out of stock and backordered over 2 weeks causing delays and costs to project. The web tracker being useless in assessing when arrival is due leading to calls to the 3rd party shipper. Beware of items from Canada and make sure you triple check what you are being told.

I went into store to replace 2 undercounted 2 drawer freezer units. Sub Zero. I provided sales associate with product ID numbers, sizing, install location and requirements. After the rep discussed for 30 minutes how busy she was we went through the specs: 2- 2 drawer freezer units 27 inches wide and one unit with icemaker. The order was written up and I paid in full for items over $10,000. The delivery and install team comes to my house to bring in new units and remove old units. Much to his and our surprise the units that he brought are 24 inches wide! His comment was they sent me the wrong size.

We purchased a Kitchen Aid gas range and a Kitchen Aid dishwasher. The range works perfectly, and we are very happy with it. The dishwasher has never worked. We purchased these to put into a brand-new build and Ferguson refused to replace the dishwasher even though it never worked. We have since moved into our new home and have been here for over 3 weeks and the dishwasher is still not working. Ferguson does not stand behind the products they sell. Ferguson should have replaced the dishwasher immediately, instead, we, the customer, are still waiting. I would not recommend Ferguson. When there is a problem the customer service is very poor.

This place is such a rip-off so this has happened to me a few times when there to buy a 1in press ball valve 52 dollars then I got 4 pvc fittings and 2 more 1 in press couplings. Total was 109 dollars when next door to Hirsch pipe supply same brand 1in press ball valve 22 dollars and with the rest of the stuff total 62 dollars. Hirsch pipe was 47 dollars cheaper.

Ferguson install team members damaged my new double ovens and my new refrigerator. So far Ferguson has been full of promises and nothing else. At this point management is dodging my phone calls. This has gone on for months with no resolution! DO YOURSELF A FAVOR AND STAY AWAY FROM THIS COMPANY UNLESS YOU LOVE PROBLEMS.

My Company Name > Olympic heating A/C & Plumbing based out of Rockland County. I really like working with the crew at Ferguson in Haverstraw NY. Very responsive!! UNFORTUNATELY the only problem is getting to speak to the guys at the branch. This call center is absolute disaster, this is why I no longer call in any orders. I will no longer be using Fergusson ONLY for walk in materials from my crew of employees. I went from 90% usage to maybe 5%. We Are DONE !!!> Really bad business