Ferguson Enterprises Reviews

We purchased a Kitchen Aid gas range and a Kitchen Aid dishwasher. The range works perfectly, and we are very happy with it. The dishwasher has never worked. We purchased these to put into a brand-new build and Ferguson refused to replace the dishwasher even though it never worked. We have since moved into our new home and have been here for over 3 weeks and the dishwasher is still not working. Ferguson does not stand behind the products they sell. Ferguson should have replaced the dishwasher immediately, instead, we, the customer, are still waiting. I would not recommend Ferguson. When there is a problem the customer service is very poor.

This place is such a rip-off so this has happened to me a few times when there to buy a 1in press ball valve 52 dollars then I got 4 pvc fittings and 2 more 1 in press couplings. Total was 109 dollars when next door to Hirsch pipe supply same brand 1in press ball valve 22 dollars and with the rest of the stuff total 62 dollars. Hirsch pipe was 47 dollars cheaper.

Ferguson install team members damaged my new double ovens and my new refrigerator. So far Ferguson has been full of promises and nothing else. At this point management is dodging my phone calls. This has gone on for months with no resolution! DO YOURSELF A FAVOR AND STAY AWAY FROM THIS COMPANY UNLESS YOU LOVE PROBLEMS.

My Company Name > Olympic heating A/C & Plumbing based out of Rockland County. I really like working with the crew at Ferguson in Haverstraw NY. Very responsive!! UNFORTUNATELY the only problem is getting to speak to the guys at the branch. This call center is absolute disaster, this is why I no longer call in any orders. I will no longer be using Fergusson ONLY for walk in materials from my crew of employees. I went from 90% usage to maybe 5%. We Are DONE !!!> Really bad business

I am a contractor and used them for the first time. Three orders in a row were screwed up, wrong items, wrong amounts, and then they refused to replace damaged items. Terrible company, shop elsewhere.

We are doing a complete bathroom renovation. Our sales person at Ferguson recommended signature hardware alcove soaking tub. It was delivered damaged. They delivered a new one but they do not take away the old one. It becomes the customer’s problem. The sales reps at Fergusons do not call you back so you are on your own dealing with build.com.

I tried to return 4 Moen sink cartridges. I had a receipt. I had unopened packaging. I even had the original Ferguson shopping bag. They couldn’t find the order in THEIR system and would not refund my purchase amount. They don’t have the common sense to refund the amount on their own receipt. They couldn’t overcome the handicap generated by their own system 8/14/2024.

My wife and I purchased new appliances from Ferguson. We made an appointment and met with a sales person. It’s a beautiful showroom where you can see the appliances displayed in a life like setting. We settled on the Thermador brand and a cast iron farm sink. They promised delivery on May 21. That day we received our oven, dishwasher and the wrong model microwave but no refrigerator or farm sink. Our sales person never reached out to tell us we wouldn’t be receiving these items. We had to reach out a few times before we got any response, and when we did our sales person told us it would be another 8 weeks for the fridge and a week or so for the sink. We needed the sink so a template could be made for our countertops so I was told I could drive to their warehouse an hour from my house and get it myself. Not wanting to throw off the contractors, I took the trip.

I thought I was upgrading by going to Ferguson but I was wrong. The initial call to order a tub in Beltsville was great and Polly offered to have it shipped to me as it wouldn't fit in my suv. she said delivery would be Friday. Friday came, no tub. I called late in the day and was told Monday. Monday came and no tub. I Called and was told maybe Wednesday. My plumber was told Friday and then Monday, So I've wasted his time. My contractor said he pick up the tub, which cost me $. When we got the tub out of the box it was cracked in the corner under the styrofoam protection. I called many times to see what to do and no one would call me back.

I would never buy anything at Ferguson again and I will never recommend anybody buying anything from them either, unless you want a headache. They don't even deserve the one star. What a mess this company is, they have no idea what's going on in their warehouses. I ordered Kohler bathtub, shower head, the valve, trims and etc. spent over $2000. What I ordered and what I got were completely different products.

Very disappointed in Ferguson's technicians, Installers, equipment, heating and cooling, processes, getting back with the customer making sure they're not freezing in the winter cold! Brand new durastar has not worked since they installed it. I'm still sitting here. The fan don't even work.

My item arrived as promised and was very well packed.

The worst customer service and incompetent staff, also be aware of their statements, they can easily confuse you for another company. So unbelievable. Another thing, they're one of the suppliers who are on high end with their pricing.

After we bought our new home, we wanted to get some extra special lights for the dining area and staircase. The quality of the lights they were able to source were amazing at prices. Definitely worth a visit!

Whenever I want something a little bit different I head to this shop. They have a great range of lighting and are really helpful and knowledgeable. The customer service from this company has been outstanding which is quite rare these days.

Purchased Kitchenaid appliances from Ferguson Enterprises , Charlotte, NC locations. Non functioning 48" gas range/oven. Two months non functioning. SIX visits from appliance repair techs. STILL not functioning. Customer service HORRIBLE. Appliance quality HORRIBLE.

I went to the store, and I asked for a part for my boiler, but a gentleman so helpful and I’m sorry I didn’t ask his name direct me to the right person to ask for the part that I was needed. it, his name is TRAVIS **, even though the store didn’t have the part right in there, he offered to order it for me, But it will Take two or three days to get it, after I explain to him my critical situation, he went out of his way to find me another place for I can get the part. I was impressed his professionalism and transparent personality, and very polite, fine fine young man who deserve an excellent review, this company make a right decision to have him as his employee. I will definitely recommend this company and this person to anybody.

Totally incompetent customer service dept. Made a purchase for a triple bathroom mirror product. Paid in full but we’re called and told they forgot to include a kit. So we spent an additional $70.55. Then the delivery came and one of the mirrors was left at the warehouse. Contractor we hired had to leave because delivery was incomplete. They located the the missing item and delivered it. No instructions or pictures were included for the contractor. It was impossible to reach a rep at their Bridgewater showroom. Total incompetence. Would never do business again here!

Do not buy here. The staff is incompetent. I received a doa uline ice maker after spending $65,000 in appliances. Well actually first they lost one of my ice makers so I had no ice maker. Simultaneously also had a broken wall oven door with a repair happening 8 months later as they forgot to order that piece. We moved in and turned appliances on in March 2023. I have been calling since April of 2023 as the ice maker is full of water and still have no replacement. I was told I needed a repair but the unit is also full of mold for the past two months. I did not get replacement parts which I later refused to accept when they didn't come but I also never got the replacement unit I was promised over two months ago now.

I own a small remodeling company with two employees. I have been working with Ferguson to get materials for my customer's bathroom remodel. This was my first time having a customer go to their showroom and select the items they wanted. My client met with the showroom staff in February and a list was created by the staff for us to review. The items included a new tub, two faucets, a rain shower head, a sliding shower spray arm, two shower control valves, and a tub filler. I spoke to the representative following the client's visit and we ordered the materials for the unreasonable cost of $13,000 but the client wanted high end finishes, so we proceeded.

This was the worst experience I have ever had with a supplier. I will never use Ferguson again. The salesman repeated lied to me about my delivery. Everyone in Customer Service told me a different story. There is a total lack of communication within this company. I placed an order with a Ferguson Showroom salesman. I emphasized to the salesman that my items MUST be brought upstairs to my door. He assured me that my products would be delivered to my door by a Ferguson employee, on a Ferguson truck.

This company has been a failure from the start. The pipes Burst in both our refrigerator and our tub faucet. The installers broke a piece of our fridge and didn’t tell anyone. Our hot water heater broke 3 days after moving in and our shower floor cracked one week after moving in. The whole family is currently sharing one showers while we continue to wait for someone to come and ‘look at it’. Also, they sent us multiple bills that were already paid or did not need to be paid (for the new water heater and fridge).

Consumer: Purchase your high end items somewhere else. This operation is so far behind they cannot even service their existing customers. Payment upfront for a product that take in excess of 15 months to deliver AND if something is wrong with item refer you to some repair facility instead of simply replacing. I am so sorry that I have spent 100K with this company. I would take it back in a moment. POOR POOR SERVICE.. Use your hard earned dollars elsewhere.

We purchased a number of plumbing items from Ferguson in Albuquerque, NM. At the time of ordering, we were not told that we would be charged for any returns. When we had one item to return, we were told that there was a fee. So, be aware!

This experience has been a nightmare. I received no phone call for Pre-site measuring so I had to call & schedule the appt, due to a “glitch”. Then I never received an installation phone call so I called to schedule the installation of my appliance. I spoke with Gretin on Monday, Feb 27 - she scheduled installation for Wednesday, March 1. However, I received no text confirmation so I knew something was wrong. When I called to speak with Gretin on Wed morning, March 1, she informed me that ANOTHER GLITCH HAD HAPPENED. MY INSTALLATION DATE WAS INCORRECTLY SCHEDULED FOR FEBRUARY 1, INSTEAD OF MARCH 1. I am totally dissatisfied with Ferguson’s incompetence.

We purchased a Liebherr Refrigerator from Ferguson in 2021. The fridge stopped working in December 2022. Liebherr's repair service blamed shipping - their technician said "it looks like someone dropped it on cement." We have made many attempts to resolve the situation. Liebherr says it isn't covered by them. Ferguson has left us without any support or recourse. It's caveat emptor - better hope things work out because if they don't, they will not help you. Don't purchase more than you can afford to lose. If you do buy from them, make sure you have the item checked by a professional. Or better yet, buy from a more reputable company that cares about its customers. Note - It was difficult to submit this review. The site is rejecting the entry.

I purchased the extended warranty for $500.00 of which 1/2 ($250) was to be returned if no service repairs were needed during the 5 year period. I wrote it down and perked my calendar but lost my phone and its contents. Nevertheless I remembered it 5 years and 7 months later. I filed a claim with the warranty company "New Leaf" and they said: "You have to file the claim within 30 days after the 5th year. It's in the fine print." Pay $13,000 for a 18 cubic feet refrigerator and they never serviced it (By the way there is no service company in the area) and will not refund my 1/2 cost of the Extended Warranty. What a rip off.

We purchased a refrigerator from Ferguson in Lakewood, NJ. It was delivered, but did not work. After many phone calls, we were given a repair date with an outside company 2 weeks from the date of delivery. Meanwhile, we do not have a working refrigerator. No one from Ferguson has reached out to try to find an earlier appointment, offer a replacement, etc. We will not use them again.

I have been dealing with Jim Manager and Veronica Sales rep on a replacement Medicine cabinet for months now. The first time both medicine cabinets were delivered broken. The second time off of the 2 was delivered broken, the third time they sent us the wrong replacement door. their communication is delayed and they have no care for the lack of customer service that they have been providing. I would like to speak to someone above Jim and no one is giving me their contact information.

We ordered bathtub through Kyle ** at Ferguson showroom in Katy on August 12 with the agreement that it will be delivered on time for our project Sept 6. Credit card was charged in full the same day. As of today, five weeks later, we still don’t have a tub and stuck with the gutted bathroom since the project cannot be finished without the tub. Nobody at Ferguson offered any explanation or warned about delay in shipment. Kyle or store manager are unresponsive to calls or emails. There is nobody to be found to resolve the situation. Beware of doing business with ferguson.

I called Ferguson in Simi Valley to inquire about in-stock items for immediate purchase and the phone rolled over to Ferguson/Build.com Customer Service. Rep Susie said she could have a sink at that store for pick-up by 7:30am the following morning. I made the purchase and my contractor went to the store the following day to find out that the sink had not been sent to the store. Called the store and was again rolled over to Customer Service where supervisor Daniel made plenty of excuses and offered delivery five days later. According to CS, there's no way to speak to anyone in a store and their hours of operation include Saturday (no one answers the phone on Saturday). Ferguson has my money and I don't have a sink, but worst of all, my job has been delayed for several days because of this mess up.

The motto on their trucks state: "Nobody expects more from us than we do". This statement is a bad joke. Here are their service failures: 1) The salesman didn't know enough about the product line (Thermador) to ensure we had a complete order. We figured out on our own 5 months after the original order was placed that we needed a vent hood fan motor. When confronted by this error, the salesman blamed us (the customer) and basically laughed off any responsibility. His error delayed our project by almost a year.

In February 2022, my contractor ordered an ADA rated tub from Ferguson's Build.com website. The tub was installed in May, however, there were indents all around the top indicating that a piece was missing. The contractor contacted Ferguson, assuming it was a flange that was needed. As it turned out, the tub needed to be installed with a tub surround, which was not indicated in the Build.com on-line description or specifications. The only reference to the surround was in the comment section where someone asked if a surround was needed.

I scheduled an appointment in early January to all new appliances for my kitchen. This included refrigerator, dishwasher, oven, and cooktop. When picking out appliances with the sales associate I told her our need to receive appliances as soon as possible so we apparently only looking at “in stock” items. My husband and I paid for appliances and were given delivery date of 4/8. I called the associate on this day because I had not heard from them and was told that two of our items (refrigerator and oven) were not in yet and that she would check on items and give me a call back in a couple of days.

I ordered an appliance package from the Katy location last July 2021. I had the sales staff Nicholas and Matthew check inventory specifically for the range to make sure I build a package around a range that was in stock. Matthew checked the inventory and assure me the range was in stock and said everything else would be in by September. I ordered that moment.

I needed some fixtures for a bathroom remodel. Our contractor recommended Ferguson here in Lincoln NE. We had to make an appointment with the store so I called the # on the website. It went to a central operator who forwarded my call to a phone at the local store. That person was out of the office so I left a message to call me back to make an appointment. After about a week, we called again and had to leave a message with another sales person. Neither one contacted us back. I again called the central operator and explained how we had not heard back. She then contacted the first person I had left a message for and they called me back. When I questioned her about why no one had gotten back to me, she hung up on me.

All I wanted was a toilet seat that would match our old colored toilet. My simple order put the friendly helpful staff at the counter to the challenge! I brought the beat up old elongated seat and in addition to the counter man, a woman came up to assist with selecting the best match. The colored elongated seat had to be ordered, and would likely be here on less than a week. The cost, of the Kohler seat was approximately $42 on the order slip given to me, was compatible with Amazon online and Home Depot in Riverhead. I hear nothing and 8 days later, after a few calls (really not simple and possible to just speak to someone, anyone at Southampton Ferguson. Leaving my number to be called back did not work first time because when I got the call back from Virginia??? Without caller ID, I picked up and heard nothing and hung up.

We are a home builder and love Ferguson! Their customer service puts them over the top. I just had a package dropped off by them and Mr. ** was an absolute delight and a bright spot in my day. He was just a really warm heart with a great sense of humor. I didn’t expect getting a package from a company we love to be so much fun.

I buy plumbing supplies and equipment from Ferguson on various occasions. Recently I visited and like usual the two employees I believe to be Ryan and Fred were there to greet me. I am not a professional plumber but I can do good work because I am meticulous when I want something done right. They are always polite and patient there, because I'm not always sure what I am looking for in application. They are responsive and knowledgeable to my plumbing or related needs. It really felt good on my last visit because they made a complicated task easier to complete. I would recommend these employees and their company to anyone for their products and service. Many Thanks.

Shady practices within Ferguson by the mgr who replace parts of customers Delta, Kohler etc products with cheap, faulty. Aug 26th 2021 your mgr replaced different style shower head cartridge that per your recommended plumber-did not fit again at the time of installation and he left my new delta shower head leaking and took that DIFFERENT STYLE CARTRIDGE to his home--without my knowledge---wrong practices at different levels--. I took hours of my time to HELP FERGUSON CLEAN UP SUCH SHADY MESS.