Elite Home Warranty Reviews

I had a very disappointing experience with Elite Home Warranty. I canceled my policy within the allowed timeframe and was assured I would receive a refund for the unused portion of the coverage. Despite multiple follow-ups and promises from their representatives, Elite has refused to issue the refund I am owed. Customer service has been unhelpful, evasive, and in some cases completely non-responsive. Each time I contacted them, I was put on an endless hold, and given inconsistent answers. It’s been months with no resolution.

Updated on 10/18/2025: Worst company I ever dealt with. I purchased a contract for $477.00 on 10/2024. The first time I called for one of my appliances, on February 2025, they told me that in addition to my Co-pay I had to pay for the part an additonal 155.00 $. The company I previously used never charged me for parts. So I decided to cancel my contract and get a refund. They advised me that a refund of $300.00 was in the mail. It is now October 2025 and I received $0.0. They're criminals after they take your money!! you're on your own!!!! Scam artist. That's what they are.

RUN. I have two claims with this company. Both claims have been authorized for payment. The most recent claim was filed on July 9th. My a/c went out. I had to wait 7 hours for them to approve the most basic part replacement. Meanwhile the temperature in my house was nearly 90 degrees. I experienced the worst customer service, even down to management who blamed everyone else for the issues I experienced. All calls are recorded so I encourage you to listen to them.

Updated on 08/10/2025: Finally on 7/22/2025 Ana from Elite Home Warranty contacted me and blamed the United States Post Office for losing their claim checks to customers in the mail, which I filed an investigation USPS Service Request #**, but she said she would do an ACH transfer for my Garage Door Claim #** in the amount of $284.20 to be deposited into my bank account within 10 days. I waited 10 business days and as of 8/6/2025 have not received the ACH deposit, or any further communication from Elite Home Warranty, including from their top executive officers which I contacted.

I literally have been on hold for over an hr. Then just disconnected. So here I am again on hold. I recalled and waiting AGAIN. No way to do it online which is ridiculous and on purpose. My last two claims were denied. Last request was for water heater, which they denied, but would send me a $600. Check for service fee and the unit. That was over a month and a half ago. Still no reimbursement???

I had two experiences with them— both horrible. The first one was a plumbing issue. Their technician gave me a quote which is twice compared to another quote from a local technician. They they said they will not cover it, but will reimburse half the cost. However, the return never arrived. Another one was an electrical where their technician had to diagnose and literally just connect one wire. They charged me 400 for that. Stay away from this company. Total scam.

I had an extremely frustrating experience with Elite Warranty, and I feel compelled to share it so others can be aware. My air conditioner stopped working, so I called Elite for help. I was put on hold for almost 30 minutes, which is incredibly frustrating when you're already hot and in need of assistance. When I finally got through, the representative told me they'd contact me within 48 hours. This was not acceptable since it was over 90°F in my house, so I explained I couldn’t wait that long. The response was essentially that this is how they process service requests—no flexibility or urgency.

I found my house to be over 80 degrees this afternoon. I checked my A/C and realized something was wrong. Called Elite only because their website is down and I can't file a claim on line. After 40 minutes I was disconnected. I called back. Right now I am waiting for someone to pick up. My phone may go dead first! Over thirty minutes right now, no one picking up.

I had a hot water heater that quit working. They called a repairman to give an estimate. Elite said they wouldn't pay more than 500 dollars. I settled for 700 even though a new heater was much more. I made the claim in March of 2025 and I never got paid. I called numerous times and they always said the check's in the mail. Very bad company. Their word is no good.

I made the mistake to switch to Elite Home Warranty. They are very expensive therefore I thought they were a better company that would take care of my needs. They have been nothing but problems. They always find a reason to deny your claim. It's incredible and disappointing. The customer service managers are rude and unprofessional. I had an issue with a hot tub. It took over 6 months to get the issue kind of resolved. They charged me every time. Then they had to recall the tech like 3 times. It took so long, meanwhile the hot tub sat empty.

BUYER BEWARE INDEED! This company deserves a zero—but here we are. They were great in 2021–2022, then the service plans changed, and the quality dropped faster than the stock market in ‘08. Like other reviewers have noted, Elite will use any fine print they can to deny, delay, or reduce your claim. Their go-to move? Offer to send you $200–$300 instead of a technician, leaving you to find and pay for the repair while you wait 45 days for them to process a check and another 15 days to mail it.

DO NOT WASTE YOUR MONEY WITH Elite. In order to get any work done, you have to call them... except they don't answer the phone. I spent almost two hours on the phone tying to get help for a broken water pipe. Finally gave up, waited until the next day and called. This time I explained the problem, was told a plumber would reach out. A plumber did reach out, THREE DAYS later. By that time I had to call my own plumber. Elite refused to cover the costs, and even refused to return my claim filing fee. And when I said I wanted to cancel my policy, I was told I could only do so by phone but not with the customer representative I was speaking to, and someone would "call me back." To recap... this company makes it extremely difficult to file a claim. You have no control over who they send to fix your issue. And they make it extremely difficult to cancel despite saying upfront "you can cancel anytime." Buyer beware.

April 23, 2024 I purchased a warranty from Elite Home warranty for my retirement house I purchased in Brandon, Mississippi (this is not a rural area). It was $850 with the pool equipment and high end appliance plans included. In August, I had a claim for a clogged toilet and paid my copay, they couldn't find any plumbers who would work with them - so I got my $70 copay refund and I fixed it myself. I thought is was a fluke that they couldn't find anyone, maybe everyone was on vacation. Fast forward to April of 2025 the pool heater went out and I called in this claim and paid $150 copay for them to send someone out to fix it. And again they couldn't find anyone in our area that would work with them. They refunded my $150 copay. At this time I figure it out - they have sold me a worthless policy that they have no contractors lined up with to ever come to my house and provide services.

Do not use this company, they take the money and don't render service (they simply subcontract other companies and then tell you that the item is not covered under warranty). It happened to me already and also in another instance they made me wait on one appointment, and no one showed up. When I called they said that they would investigate but no one did anything or called me back, just a different supervisor every time I ask for one.

Elite Home Warranty gave me the runaround about my reimbursement check. It's been 60 days, and I've yet to receive it. I've been told things like the check is sitting at billing, billing will send it this week, the check was sent but since you haven't received it we have to issue another. All lies.

I put in my claim about 2 months ago with Daquan **. He then didn't not return my calls, texts, or emails. It was then transferred to Kyle ** who was then assigned to my case. After weeks of not getting back to me, I had to have the pool pump replaced because no one was getting back to me. I then tried to get reimbursement and because of their own delay on purpose, then aren't willing to pay for it. This is their tactic, delay, ignore, delay. I am an attorney and plan on filing this lawsuit in arbitration. I would like witnesses to this practice if you have had the same issues, please contact me. Now when I call, they just block my phone number and hang up. Also, if you want to know why they have high ratings. Here is a provision in their contract. I contacted the number below and it rang for 17 minutes and then took me to a voicemail. Another SCAM. BEWARE,

Refrigerator Repair - Included Compressor on their coverage list. They charge you $75 to have someone diagnose the repair but then make the excuse that the Compressor is part of the sealed system. Also says Leaks of any kind. Tech never even checked compression or for leaks in the compressor. No OIL coming out anywhere of the compressor. DO NOT SIGN UP, DO NOT PAY IN ADVANCE ANY FEES! They totally contradict themselves to not pay up or repair anything.

On 11 Feb 2025 I received an email from Makeda Goodrich stating Since my necessary part for my repair is no longer available, will offer me a buyout of 50% of the maximum coverage, as outlined in my policy. This amounts to $1,000. After deducting the $275.22 already spent on the repair, they stated my total buyout amount is $724.78. On 13 Feb 2025 I replied to the terms. Makeda emailed me back the same day saying a check would be mailed to me in 30 business days. Today is 19 April 2025 and I have not received the check. I've sent an email to Makeda and to this day no reply.

I wish I could give ZERO stars. I signed up for Elite Home Warranty in September 2024, believing their promises of comprehensive coverage for all my appliances, regardless of age. The sales rep sold me on their "top-rated" BBB status, claiming they were better than all other home warranty companies. Based on these claims, I forked out $2,300 for a 3-year contract.

I did buy a warranty for two houses, I had one issue with my sink maybe 6 months later, they did not want to cover. I did call like 10 times in the last three months to cancel and they don't do it, still charging my bank, I had to open a claim with my bank to stop them.

I have had three home warranties in my life: Choice Home Warranty, Global Home Warranty, and Elite. Elite is by far the worst we have had. They take literally FOREVER to get a technician out and then another FOREVER to give an answer which 90% of the time is NO. I originally bought 2 years of warranty from Elite and have already canceled year 2.... I will suffer through year one because I can't cancel.... but don't be fooled by the A rating and 5 star review on their site. Terrible!

I've had a few of these Home Warranty companies due to moving several times in the last 15 years, this one is the worst. It really is a scam. The others can be a bit shady, but this one is a total scam. There are only a couple people handling the calls and I have spoken to them all. They put you on hold and hang up on you. That's what they excel in doing. You can't even log in to your account on the website, because the website is just a page that's used to sell their scam. If you try to make a claim, they deny it almost immediately. I canceled last week, and they couldn't refund any of the premiums I paid. Then I get a message from Elite to renew my account for a discount. When I call, they tell me my account is still active, so I don't qualify for a discount to renew. So, I try to start a claim, and they tell me my account has been canceled. Same person on the same call. Basically, all Elite Home Warranty can do is take your money.

I submitted a claim that is clearly covered in the policy. After tossing my calls around for three weeks and not having heat, I dug a little deeper and found out the entire company is a bunch of kids sitting in an office in Coney Island, Brooklyn. Their entire purpose is to collect premiums and avoid paying claims at all cost.

I bought the policy in September (19). I was told you cannot use for 30 days 10/19. I made a claim 12/24 GUESS what? They are only responsible FOR UP TO $300, for the first 90 days....wait, it was after 90 days you think.. NOPE, technically has to be 120 DAYS. So the 1st 4 months, REALLY ISN'T COVERED. Review page 24/30 on the contract. So you buy the contract, have to wait 30 days, and then wait an additional 90 days. might as well save your 4 months of payments and just pay for your own repair. Disgusting scam and actually called me at first and said it's not covered, the compressor of my refrigerator. I was like, I read you do cover compressors. Then they backpedaled and said, not going to pay more than $300 for anything because it's in the 120 day period.

I will give an honest review after having the company for 7 or 8 months. For starters I have used the warranty. This company has paid to fix several things. I will say so far they have covered the issues so far minus my deductible. The reason for 3 stars is simply this. My first experience with the warranty was a somewhere around the 90 day mark. I had bought a 13 month warranty. Do not listen to a pushy salesman. Because they will lie to you in order to make a sale. Read the fine print for all the loopholes to see if the warranty fits your needs. Also keep in mind the first 120 days of service you are not covered. Not really.

Terrible Experience. Potential shoppers, don’t be fooled by the positive reviews. I’m sharing this based on my mother’s experience, and it’s been nothing short of a nightmare. She filed a claim on Sunday for a hot water heater issue. A plumber came out the next day, and his incompetence almost caused a disaster. He spent 10 minutes trying to light the pilot light, filling her garage with gas fumes to the point where he almost passed out. Instead of fixing the issue, he submitted his assessment to Elite Home Warranty, and we were told we had to wait for approval.

Another scam home warranty company... Don't be fooled, they will not do anything when needed, they hire questionable contractors, they do NOT stand behind their so called warranty. I am seriously thinking about hiring a law firm for a class action lawsuit. Leave a comment with your story.

Buyer beware!!! Total scam. Nir is a con artist. Explained every appliance and hvac units to him. Sounded great. "Yes. We cover it all no matter of age." Well they don’t cover forced air HVAC at all!!!! What 75% of American have for their homes. And if you closely look at the not covered items (look really good) everything not covered is what causes for units to be replaced, therefore they never have to pay for HVAC your house, only very easy and cheap fixes. I was with American Homes Shield and I was not happy with them, but they would have covered my HVAC unit. Do not buy from them. We have no heat and it was 13 degrees last night.

Great with first claim. After that- horrible. I’ve been waiting over 2 weeks for my heater to be fixed. I took off today because a tech was scheduled to come out that wasn’t! Home warranties are absolute rip-offs including this one!

Terrible customer service! In the end they of got repair on my washing machine but gave me a terrible runaround! They lied to us, said it wasn’t covered but would pay for good relations! Talked to 3 different reps and got a different story from all of them!! I definitely do not recommend them! Even the repair service were terrible to deal with.

I had really high hopes for this warranty company, and had a good experience the first time I used them- but it has gone downhill from there. My policy says that ceiling fans are covered, but they won't fix a broken switch (even though the policy literally says switches and controls are covered.) Then to "assess the situation", they want to charge an additional $70, even though they are already charging me for an electrician to come to my house for a claim they admit is covered. And even worse, my furnace stopped working, and they won't do anything to fix it. Large house systems like a furnace is literally the reason to have on of these policies in the first place. Terrible ripoff of policy. Garbage company, go elsewhere.

WARNING: Elite Home Warranty is a complete fraud! They will NOT live up to their agreement, and you'll be forced to take legal action if you choose to deal with these scammers. I am currently in the process of filing for arbitration with the American Arbitration Association due to Elite Home Warranty’s utter neglect of their responsibilities—not once, but TWICE for two separate issues. I hired legal counsel after experiencing months of their fraudulent practices, unjust claim denials, and blatant refusal to honor their own warranty agreements.

This has been the biggest scam I have ever been a part of. After calling several home warranty companies I went with Elite. I paid for 3 years in advance. My first claim was denied (of course). I paid 70.00 for a repair man to come to my home, after 2 weeks he called and told me to text him a photo of the oven. 70.00 to text a photo? After they denied my claim I tried to cancel my policy. It has been 8 weeks and I am still trying to get a refund. Every week I call, I am left on hold for over an hour, then I am told I will receive a refund and they will expedite my request. Every word this company has told me has been a lie. From the salespeople, to the claims department and the complaint department. I do not know what their training is or how they have stayed in business but this company needs to be exposed as the scam they are.

I am writing this complaint concerning Elite Home Warranty of 2715 Coney Island Ave Ste 3 Brooklyn, NY 11235-5068. I signed up for Elite Home Warranty after reading and comparing reviews of other Home Warranty Companies based on their reviews, and their offered services. I selected their Elite Complete Plan, Agreement Number **, at a cost of $1,200.00 on 8 May 2024 to ensure adequate coverage of especially higher value appliance items as well as the HVAC in my custom home. They identified in my talking with the sales person as well as in their literature that they utilized people specializing in products such as Sub Zero, Wolf, GE Monogram and other higher end manufacturers for repairs in addition to higher dollar reimbursement for replacements of higher value appliances.

I purchased Elite home warranty in March 2024. My a/c unit was not throwing cold air. So I called elite. They sent the repair man out Friday July 26th. He said the unit was shot, oil and freon r22 leak. It could not be repaired. He gave elite an estimate. I had to move the washer and dryer out of a sm closet, because air handler in attic over w &d stack front lisders w drawers heavy by myself, I am 76 y/o and have had 2 heart attacks, and copd. After moving them out, I finally called elite, only to find out they denied to repair or replace the units. Never called the a/c guy or me until I called. Do be "Conned" and waste your monies. They're "scammers"/"Fraudsters" and prey on "Eldery disabled widows". They are "Fraud" as the weather in Fla. A 2 story home upstairs is 99 degrees. Do not deal w/ elite home warranty. Investigation need.

I am not a paid actor, just an average homeowner. I just got Elite Home Warranty coverage in April, 2024 and have already have had to use it twice since then and it's only July. I was nervous upon signing at first as they are located in Brooklyn, NY and I'm in Yardley, PA, but they had the best deals so I thought I'd give them a try. I want to tell you... THEY ARE NO MISTAKE! They have already paid me $500 cash for my Microwave to be replaced and just today, another $419 reimbursement coming via direct deposit to my checking acct. in just a few days, for an electrical breaker for my pool that my "own" electrical technician, whom I was allowed to choose, charged me. They are quick, easy to work with and extremely fair. I'm paying about $800 a year for over $18K worth of claims coverage allowed and they allow me to pay it monthly. Now how can you beat that?!!! I HIGHLY recommend them and on top of all that, they're extremely nice and thorough!

I just wanted to thank you to Elite Home Warranty for your excellent service while we've been under contract with you. We had a horrible 2023 with another warranty company and it's refreshing to have a company now that actually cares AND does their job! Your service is very much appreciated! But I wish your website worked!!!

I am a returning 2 year customer with Elite Home Warranty! Tracy, Brandon, Tatiana and Nir have been amazing from start to finish. There is no pressure, they really care about the bottom line for your needs. Tracy has gone above and beyond, having stress of owning a home for the first time and knowing when something breaks and knowing Tracy and Brandon are a call away outs my fears and anxiety at bay.

We've been having an issue with our pool filter, and we've had five inspectors here, and they have all given us different diagnoses, and it's been kind of a nightmare. We worked with Tracy, and she was really awesome and patient and helped us through that. It's been really great to work with her because she's helped me stay calm with all the issues with our filter. The most recent claim with Elite was getting that corrected because the pool hasn't been staying clean. Tracy helped us find some people that does pool cleaning and pool repair. We have a guy that we use now, and he replaced the sand in our filter, which was causing the issue. Now, we're doing good. It was mainly getting sand put in the filter because it was old and so the water wasn't pumping through.

I had a claim for the garage door opener and Elite handled it awesome. I called on a Friday night and they answered and called me back the next day. They sent somebody out to fix it and the tech was awesome. It's one of the better experiences that I've ever had. Also, props to the guy I called to get the policy. I told him I was gonna call him back but we had something come up and a month later, that guy checked back up with me.

When I filed a claim for the water heater, Elite got somebody out here within the time they said they would. The service representative I spoke with, Tracy, was great. However, they lowballed it and went to a bottom feeder repairman. Elite needs to stop doing that. That costs them money. The first guy that came out spent all day and thought he needed a part. But he was wrong. He wasn't even close. He put the part in the second day. The second day, I was getting cold showers. But Elite took care of that. They got a better person out here. The problem was a minor adjustment that the second guy found in five minutes. I'm not happy with the amount of coverages that Elite affords though. The coverages are inadequate. For the air conditioning, at a coverage of $3,000, that would not even cover the replacement of the fan, let alone the compressor. That's gonna be thrown at the owner's problem. For the pool, it's an option you have to pay for. With that $1,000, I'm accustomed to much better coverage.

The people from Elite Home Warranty were responsive, they speak English, which was helpful, and there was a thorough follow-up to ensure that the issue was resolved and addressed. Prior to someone coming out, I was provided with the name of the contractor, the approximate response period, and the scope of what they would address. I had good feedback from the contractor. Everything seems to be working well. I would recommend Elite and explain that my experience has been extremely positive.

For the most part, everything has been fine. They're really nice and very accommodating. The only negative is that getting parts coming here is really hard because we're in a rural area of Wyoming. But my rep had the best intentions for us to get this done as quickly as possible. Getting through to a rep has been super easy. It's a relief to have them in my corner.

I'm in transition from another company and I didn't want to be out stone-cold without any kind of coverage. I wanted to get something onboard, just to be on the safe side. I did Elite Home Warranty primarily for their BBB rating and the reviews that I read online. When I called, all my questions were answered. I had peace about that. In the event something should happen, I could quickly cancel the contract with no problems.

I’ve had Elite for two months now and I love the peace of mind that if something breaks that's covered, we can just call them and walk through the process of getting some help and not having to pay 100% cash to fix something. The person I dealt with when I bought the warranty was very nice and accommodated when I was able to talk on the phone and followed up with me. I was a little bit pressured into buying the three-year package and paying all upfront for the entire three years. And I couldn't do that. I had to do just the monthly payments. But other than that, everything was great.

It's been good with them. When I needed something, they went beyond to make sure that it happened. I had a claim for one of the air conditioning units but I have two. They allowed the techs to work on both units and didn't have to make me pay another service charge. I also had a roofing issue and they paid for that. I've also had plumbing services when my thing was stopped up and they paid for that as well. Plus they're not sending second-rate contractors.

I submitted a claim for my air conditioning that was not turning up. This was an extraordinary experience that I had with Elite. As soon as I raised the claim, I got regular updates on who can be coming to my place. At the end, the person came in, and he mentioned that this was nothing to do with the AC. This was a simple fix that was needed on the thermostat. But this person was not capable of changing the thermostat. So we called in an external person to replace the thermostat.

They took the time to explain everything to me. Over the course of a year, I was talking back and forth with them and they were never ever pushy. When I made my final choice with them and left the other person, I came to them. Their service has been excellent. It's also affordable.

The co-pay with Elite Home is fairly reasonable. We've got them on two different properties and they've been great with both. They fixed an issue with the dishwasher on the first visit. It's very convenient and pain-free. They follow up with you to make sure the issue is resolved.

Elite Home is great and easy to work with. I got the home warranty for my mom's home because it's a bit older and things have a tendency of going wrong with it. I've had to submit two claims, and the first one was simple. We thought her dishwasher was broken, but it was just user error. Still, it was really easy to get somebody to come out, check on it and tell us that it was just us that weren't using it properly.

I've had a few things for repair and the claims process has been smooth and easy. My rep, Nathan, explained to me well. Elite Home is good compared to what I've tried before, so I would recommend it.

The application process with Elite went well.

I had a pleasant experience signing up with Elite Home Warranty. The reps let me see the plans that they had and talked me through it. With Elite, I get a little peace of mind on things that might fall apart.

I talked with someone on the phone and he was very knowledgeable and convincing. After having a conversation with this young man, he made me feel at ease and I felt like Elite is a good thing to have for my investment in my home. So, I said that I was willing to take it. I’m saving the money if any of my appliances go wacko.

Signing up was easy and straightforward. The reps were very nice.

Communication's good. They have good follow-up. They also offered incentives.

They're great. They offer the best and their service is phenomenal. I just had a plumber out from them, and they sent the plumber out the same day I called. When I call, I get the same guy who did my contract, Zack. He called me back three times when the plumber was here to make sure everything went the way it's supposed to.

Service was very personable. The rep checked up to make sure the serviceperson called. When they did not show up, I did not have to go and chase them. Elite called the serviceperson for me and made sure he came to my house in a timely manner. I had a microwave issue and the technician was nice. He had to order a part and it took him a couple of days. It didn't come on time so Elite warranty wanted to keep in touch with the contractor and make sure that they let me know when the part was coming. It was a very pleasurable experience.

My experience with Elite Home was great. In my washer, water started pouring into the transmission. We had water everywhere. They sent somebody out ASAP. The next day, they proceeded to get a brand-new washer, had it delivered and had the old one taken out. Fastest service I ever saw. I was really impressed. A+ rating service. There was a guy named Nathan handling the case and he did everything. He followed up on everything. If there were any calls, he took care of them. He was right on it. Without him, I don't think it could have gone as smoothly 'cause he was checking the bases before checking them after and verifying everything.

My home warranty with Elite Home Warranty saved my budget. I had two major repairs last year that would have cost me thousands of dollars but Elite Home Warranty footed the entire cost. I couldn’t have been any more satisfied with their work.

I talked to the salesman at Elite Home Warranty and asked him all kinds of questions. After we got finished talking he had me sold. So far, they are doing what they say they are gonna do. I’m having my repairs done for my in-wall conventional oven that's not reaching the temps. The contractor looked at it last week and said the board was bad in it. They ordered the part. They called me yesterday and told me it came in and they'll be out tomorrow.

I've signed up with Elite Home Warranty over a year ago, and I've had only positive experiences with the company. I've filed claims for my electrical wiring and my heating system, and the company sent their professionals to handle the repairs. I've been happy with their response and their willingness to pay for labor and parts.

I had a claim for my washing machine. The techs that came out were good. They responded quickly. I was pleased with their assessment. They made a recommendation and Elite followed their recommendation. It was an older machine, so they gave me a partial amount towards a new one. I appreciated that.

Elite Home Warranty is a great company. I am very impressed with the service that they have provided me with. The process of signing up was simple and I did not have to go through a lot of rigmarole to set up an account with them. I have had no complaints with the company so far, and I would recommend Elite Home Warranty to others.

Elite Home Warranty is living up to what they say they will do. If one rep doesn't answer your question, they’ll transfer you to another one. They immediately answer. You’re not on hold for 15 minutes. They send out professionals and Christians. A repairman recently had my issue resolved and was only down there for a half an hour. He charged more than what I was told would be a service charge that I had to pay, but Elite Home Warranty paid the difference instead of me having to. In the future, if something goes wrong, they'll take care of me.

Elite has been very thorough and they've been following through. But though the serviceperson is doing a good job, he's not very transparent. He thought he was supposed to come on Thursday but he was supposed to come on Tuesday. So he didn't come to my house until 8 o'clock at night on Tuesday. He said he was going to order the part and have it overnighted but we still don't have the part.

I had a good experience with Elite. But I only had them for one day. I ended up going with a different company and the rep refunded me. He said, “I'm gonna go ahead and cancel the warranty.” And I saw the charge reverse on my bank account as soon as he said he was canceling it. So, it wasn't a bad process.

The service with Elite was great. Their deductible was the cheapest one compared to all the other ones, and everybody else is about the same when it comes to your yearly total or your monthly payment. I've had one issue since I've joined with them. It was great. Besides getting the service done, they were very nice. When they said they would call back, they’d call you back. When someone answered the phone and said, “The person you need to speak with is on the phone with someone else," they did call me back. They call me back on a weekend. It was great.

Elite has a policy in place where they don't really provide the service request if it’s something major in the first 90 days, with the assumption of the problem existing before. I joined Elite two months ago. When you sign up, it doesn’t go effective until after 30 days. So, that 30 days, plus once it goes effective, you have to wait for some time to open a ticket if you encountered an issue between that. If you do happen to open a ticket, and it turns out to be something that is major, they tell you, “We're going to assume that this was the issue that existed before you got the warranty, and now you want to fix it.” For small tickets, they don't care. I understand where they’re coming from because they had an issue before where people are trying to take advantage of that.

Everything's been fine with Elite. The only thing that’s a problem was they had a slight problem with the first installer coming out replacing. So, I just had to wait an extra day for them to find another installer with a reasonable price to change out a garbage disposal. Besides that, they were on top of it. They were on point with trying to get it resolved. The technician was great. He was very professional. He came in and told me how long it would take and what needed to be done.