Elite Home Warranty Reviews

When I filed a claim for the water heater, Elite got somebody out here within the time they said they would. The service representative I spoke with, Tracy, was great. However, they lowballed it and went to a bottom feeder repairman. Elite needs to stop doing that. That costs them money. The first guy that came out spent all day and thought he needed a part. But he was wrong. He wasn't even close. He put the part in the second day. The second day, I was getting cold showers. But Elite took care of that. They got a better person out here. The problem was a minor adjustment that the second guy found in five minutes. I'm not happy with the amount of coverages that Elite affords though. The coverages are inadequate. For the air conditioning, at a coverage of $3,000, that would not even cover the replacement of the fan, let alone the compressor. That's gonna be thrown at the owner's problem. For the pool, it's an option you have to pay for. With that $1,000, I'm accustomed to much better coverage.

The people from Elite Home Warranty were responsive, they speak English, which was helpful, and there was a thorough follow-up to ensure that the issue was resolved and addressed. Prior to someone coming out, I was provided with the name of the contractor, the approximate response period, and the scope of what they would address. I had good feedback from the contractor. Everything seems to be working well. I would recommend Elite and explain that my experience has been extremely positive.

For the most part, everything has been fine. They're really nice and very accommodating. The only negative is that getting parts coming here is really hard because we're in a rural area of Wyoming. But my rep had the best intentions for us to get this done as quickly as possible. Getting through to a rep has been super easy. It's a relief to have them in my corner.

I'm in transition from another company and I didn't want to be out stone-cold without any kind of coverage. I wanted to get something onboard, just to be on the safe side. I did Elite Home Warranty primarily for their BBB rating and the reviews that I read online. When I called, all my questions were answered. I had peace about that. In the event something should happen, I could quickly cancel the contract with no problems.

I’ve had Elite for two months now and I love the peace of mind that if something breaks that's covered, we can just call them and walk through the process of getting some help and not having to pay 100% cash to fix something. The person I dealt with when I bought the warranty was very nice and accommodated when I was able to talk on the phone and followed up with me. I was a little bit pressured into buying the three-year package and paying all upfront for the entire three years. And I couldn't do that. I had to do just the monthly payments. But other than that, everything was great.

It's been good with them. When I needed something, they went beyond to make sure that it happened. I had a claim for one of the air conditioning units but I have two. They allowed the techs to work on both units and didn't have to make me pay another service charge. I also had a roofing issue and they paid for that. I've also had plumbing services when my thing was stopped up and they paid for that as well. Plus they're not sending second-rate contractors.

I submitted a claim for my air conditioning that was not turning up. This was an extraordinary experience that I had with Elite. As soon as I raised the claim, I got regular updates on who can be coming to my place. At the end, the person came in, and he mentioned that this was nothing to do with the AC. This was a simple fix that was needed on the thermostat. But this person was not capable of changing the thermostat. So we called in an external person to replace the thermostat.

They took the time to explain everything to me. Over the course of a year, I was talking back and forth with them and they were never ever pushy. When I made my final choice with them and left the other person, I came to them. Their service has been excellent. It's also affordable.

The co-pay with Elite Home is fairly reasonable. We've got them on two different properties and they've been great with both. They fixed an issue with the dishwasher on the first visit. It's very convenient and pain-free. They follow up with you to make sure the issue is resolved.

Elite Home is great and easy to work with. I got the home warranty for my mom's home because it's a bit older and things have a tendency of going wrong with it. I've had to submit two claims, and the first one was simple. We thought her dishwasher was broken, but it was just user error. Still, it was really easy to get somebody to come out, check on it and tell us that it was just us that weren't using it properly.

I've had a few things for repair and the claims process has been smooth and easy. My rep, Nathan, explained to me well. Elite Home is good compared to what I've tried before, so I would recommend it.

The application process with Elite went well.

I had a pleasant experience signing up with Elite Home Warranty. The reps let me see the plans that they had and talked me through it. With Elite, I get a little peace of mind on things that might fall apart.

I talked with someone on the phone and he was very knowledgeable and convincing. After having a conversation with this young man, he made me feel at ease and I felt like Elite is a good thing to have for my investment in my home. So, I said that I was willing to take it. I’m saving the money if any of my appliances go wacko.

Signing up was easy and straightforward. The reps were very nice.

Communication's good. They have good follow-up. They also offered incentives.

They're great. They offer the best and their service is phenomenal. I just had a plumber out from them, and they sent the plumber out the same day I called. When I call, I get the same guy who did my contract, Zack. He called me back three times when the plumber was here to make sure everything went the way it's supposed to.

Service was very personable. The rep checked up to make sure the serviceperson called. When they did not show up, I did not have to go and chase them. Elite called the serviceperson for me and made sure he came to my house in a timely manner. I had a microwave issue and the technician was nice. He had to order a part and it took him a couple of days. It didn't come on time so Elite warranty wanted to keep in touch with the contractor and make sure that they let me know when the part was coming. It was a very pleasurable experience.

My experience with Elite Home was great. In my washer, water started pouring into the transmission. We had water everywhere. They sent somebody out ASAP. The next day, they proceeded to get a brand-new washer, had it delivered and had the old one taken out. Fastest service I ever saw. I was really impressed. A+ rating service. There was a guy named Nathan handling the case and he did everything. He followed up on everything. If there were any calls, he took care of them. He was right on it. Without him, I don't think it could have gone as smoothly 'cause he was checking the bases before checking them after and verifying everything.

My home warranty with Elite Home Warranty saved my budget. I had two major repairs last year that would have cost me thousands of dollars but Elite Home Warranty footed the entire cost. I couldn’t have been any more satisfied with their work.

I talked to the salesman at Elite Home Warranty and asked him all kinds of questions. After we got finished talking he had me sold. So far, they are doing what they say they are gonna do. I’m having my repairs done for my in-wall conventional oven that's not reaching the temps. The contractor looked at it last week and said the board was bad in it. They ordered the part. They called me yesterday and told me it came in and they'll be out tomorrow.

I've signed up with Elite Home Warranty over a year ago, and I've had only positive experiences with the company. I've filed claims for my electrical wiring and my heating system, and the company sent their professionals to handle the repairs. I've been happy with their response and their willingness to pay for labor and parts.

I had a claim for my washing machine. The techs that came out were good. They responded quickly. I was pleased with their assessment. They made a recommendation and Elite followed their recommendation. It was an older machine, so they gave me a partial amount towards a new one. I appreciated that.

Elite Home Warranty is a great company. I am very impressed with the service that they have provided me with. The process of signing up was simple and I did not have to go through a lot of rigmarole to set up an account with them. I have had no complaints with the company so far, and I would recommend Elite Home Warranty to others.

Elite Home Warranty is living up to what they say they will do. If one rep doesn't answer your question, they’ll transfer you to another one. They immediately answer. You’re not on hold for 15 minutes. They send out professionals and Christians. A repairman recently had my issue resolved and was only down there for a half an hour. He charged more than what I was told would be a service charge that I had to pay, but Elite Home Warranty paid the difference instead of me having to. In the future, if something goes wrong, they'll take care of me.

Elite has been very thorough and they've been following through. But though the serviceperson is doing a good job, he's not very transparent. He thought he was supposed to come on Thursday but he was supposed to come on Tuesday. So he didn't come to my house until 8 o'clock at night on Tuesday. He said he was going to order the part and have it overnighted but we still don't have the part.

I had a good experience with Elite. But I only had them for one day. I ended up going with a different company and the rep refunded me. He said, “I'm gonna go ahead and cancel the warranty.” And I saw the charge reverse on my bank account as soon as he said he was canceling it. So, it wasn't a bad process.

The service with Elite was great. Their deductible was the cheapest one compared to all the other ones, and everybody else is about the same when it comes to your yearly total or your monthly payment. I've had one issue since I've joined with them. It was great. Besides getting the service done, they were very nice. When they said they would call back, they’d call you back. When someone answered the phone and said, “The person you need to speak with is on the phone with someone else," they did call me back. They call me back on a weekend. It was great.

Elite has a policy in place where they don't really provide the service request if it’s something major in the first 90 days, with the assumption of the problem existing before. I joined Elite two months ago. When you sign up, it doesn’t go effective until after 30 days. So, that 30 days, plus once it goes effective, you have to wait for some time to open a ticket if you encountered an issue between that. If you do happen to open a ticket, and it turns out to be something that is major, they tell you, “We're going to assume that this was the issue that existed before you got the warranty, and now you want to fix it.” For small tickets, they don't care. I understand where they’re coming from because they had an issue before where people are trying to take advantage of that.

Everything's been fine with Elite. The only thing that’s a problem was they had a slight problem with the first installer coming out replacing. So, I just had to wait an extra day for them to find another installer with a reasonable price to change out a garbage disposal. Besides that, they were on top of it. They were on point with trying to get it resolved. The technician was great. He was very professional. He came in and told me how long it would take and what needed to be done.