EasyWater Reviews

Have purchased two tanks from EasyWater w/ Iron Shield. The first tank, a smaller one, worked ok for a few years, then stopped working. When we were finally able to get in touch with a rep to buy a replacement one, we were told we needed a bigger one for size of our house. So, we bought a bigger one. Almost immediately, we could tell it was not working and the sulphur smell (from well water) was worse than it had ever been. We tried troubleshooting it, then had to hire plumbers in our area of Southwest Michigan, as EasyWater had no service people nearby. The EasyWater rep seemed annoyed at us and our situation. She wasn't like that when she sold us the product! No one we brought in could fix it. When asked for a refund, they refused and offered to send another tank. They sold us a faulty product and then washed their hands clean of us when we had problems.

Very poor customer service and follow up. I have been waiting for a refund since October 2025. I have made numerous attempts to contact via email and telephone with no response. Originally told refund check was in the mail in November, then told refunds will be issued by Watts in December. Now it is February and still no refund and cannot dispute with credit card company as dispute window has closed. I do not recommend this company.

I have had Easy Water for years and upon installing my wife noticed the immediate change (she is the important one). No more spots in the shower, no more smell and good clear drinking water. We have the 3 canister filters for the whole house along with the electric box with wrapped water pipe type installation.

We, Sparrow and Sons Plumbing in Chapel Hill, North Carolina, bought and installed the Easywater Revitalife reverse osmosis system for years, but in the last 2 to 3 years, the Revitalife fitler system has become a product that we no longer can stand by, and Easywater is not a reputable company that we can recommend to any of our customers. The reverse osmosis systems do not work and the replacement filters they are sending out are causing problems. Easywater is not standing by its product, knowingly sending out defective replacement filters, not offering any warranty or trying to help these problems, and telling us to do things which further compromise the integrity and functionality of the reverse osmosis system. We highly encourage anyone considering this product to get reverse osmosis from another manufacturer.

Terrible company that does not stand behind their warranty. After spending over $8,000 to buy the equipment and have it professionally installed, our water was still coming out completely brown. After repeated service calls and attempts to adjust the system, we were finally advised to add some whole house filters. This cost over $1500 for the filters and installation. The companies warranty clearly states a "Performance Guarantee of 10 years = Complete Elimination of all Iron, Iron/Sulfur Reducing Bacteria, Manganese, Hydrogen Sulfide, and Sediment to 3 microns." We clearly still had a severe water issue, and Easy water REFUSED to accept a return of our defective equipment or provide any kind of a refund. This is a very slimy and dishonest company that DOES NOT stand behind their warranty. Not Good!

We have had this for over 3 yrs and there has been no change in the water. It is all hype, don't waste your for something that costs over $2000. I do the regular maint. and still no change. I will not wish this headache on no one.

We manage several apartment complexes - two with especially hard water over 18 grains. Since we have a 2" water lines coming in, we need their commercial line units. We bought one unit in 2013 with lots of calcium at that project where we were changing out water heaters on a pretty regular basis for 25 apartments. One of my maintenance managers cut a water heater apart to look at it - found around 7" of sediment in the bottom that was being softened. This enabled us to flush the garbage out & the unit rebuilt with new stats, elements, anodes giving us a number of years of service. We found that the amount of crud building up inside the toilet tanks was minimized.

From my first exchanges with the representative of the company, to installation and the seamless transition from my water softener and more traditional iron filter, I have nothing but good things to say about this experience. The company even suggested I use my own plumber for installation to save money (my location made it more expensive for company installers to travel here) and they included a packet of Red B Gone to remove any pinkish stains should they appear. They did appear in my shower, but I think it was merely an effect of the changeover because they were slight and have not reappeared. Anyway Red B Gone took care of them easily. Not dealing with bags of salt, not putting salt into the ground, not hearing backwashes, not having expensive bimonthly service calls - while enjoying the same quality of water - make this purchase an unqualified success.

We purchased the Iron Shield and Acid Shield in December 2018. My first contact was with Michele **. She was a Charm to work with. She had all the answers to my questions. Employee of the Month??? I also had to call tech support and he talked me through my problem. Not being a plumber, it only took me 3 hours to install the system. We had a very large problem with iron from our well but after a 2 weeks of service our water was crystal clear and tastes better. I would recommend anyone to give EasyWater a call and I am sure they, "Hopefully with Michele **", will do their best to make you a satisfied customer, like me.

I've had my EasyWater system for over a year now and I'm so glad we chose the No-Salt Conditioner over a water softener. We installed it ourselves and it was super easy. I noticed a difference in my dishwasher and toilet water almost immediately! No more buying and hauling salt like we had to do with our water softener. Can't speak more highly of our experience with EasyWater!

Wife saw advertisement, I checked it out, made my decision to go with EasyWater. Great response, explained it all to me. I even had my water tested after installation, perfect. No more rusty smell and orange rings in the bathroom. Best water I ever tasted!

I gave 5 stars because 10 wasn't an option. I recently was in the market for a new water softener. I had purchased a different product from this company in the past and received an email about a product and discount they were offering. I called on a Saturday expecting to get a recording and instead I got an amazing expert who answered all our questions with patience and knowledge. Loral knew his stuff. Granted this was not a huge purchased, slightly under 3000 dollars but to us it was major. We wanted to do it once, do it correctly and do it a good price. Thank God... literally... we started with this company instead of wasting lots of money doing it wrong and then ending up with this product and company later.

My wife and I live in high calcium Arizona. We were so satisfied with the performance of our EasyWater Conditioner that we bought another one. Our first unit lasted 9 years and would have probably lasted longer, but was damaged by a lightning strike close to our house. We have a swamp cooler too and it helps a lot with keeping the calcium build up to a real minimum. Our customer/sales representative was very professional and polite. He answered all of our questions and concerns and was very knowledgeable about the EasyWater product. Very happy customer.

My wife and I purchased a lake house with well. When we purchased we noticed the heavy rust stains in all the fixtures and were doing a complete reno so we knew it had to be fixed. My wife came across EasyWater in a Google search and we researched, read the reviews and ordered/installed the filter. The results have been amazing... the iron is completely gone. I sent in a water sample to Tony and the iron is gone from the treated water. I can't imagine water with more iron than ours had so to say the least I am totally elated.

I’ve had EasyWater for 5 years. No change in water. I have a lot of iron in my water. I was told I have to replace my tank 'cause the one that was sold to me is not for all the iron in my water. I was told when I bought the system I would be completely satisfied which I am not. I’m afraid to spend any more money with this company and get the same results.

On 7th of December 2017 ordered 2 times salt blocks and never delivered. A week before Christmas their number was saying they are closed and call after New Year. Now they stated it is delivered in my address and they have a signature of a person I do not recognise. Talking to the manager seems dodgy individuals running the business from home or somewhere where they overhear each other as I was told. Very rude and states individuals stating they cannot do anything about it. The so called manager told to get back to me and never did.

I had EasyWater to purify my water system better, and it really makes me want to keep drinking water once more instead of using tap water. I recommended this to others and they agree how nice it is to have a nice drink of cleaner water. The water is nice and clear to put ice in for extra coolness. The refreshing taste of that water is so refreshing especially when I have long trips or go out for a good workout with family or friends. However, usual time doesn't have to be too long but it needs to ensure that once it's clean it's safe. But there's not really too much time to use it for good uses especially when others want a nice drink from my faucet.

The water always comes out clear and taste good. Better than using tap water service and it never clumps when coming out. The system is easy to work, haven't had any major issues. One issue I do have is the nozzle sticks a little, but is workable. I compare it to Brita filter system. One of my top ten but like Brita a little better. Also a bit heavy for the sink and I feel like it may fall off. Suggest making the product lighter compared to other brands. Overall has good quality. Still holding strong to my sink spout without pulling down or leaking and making it easier for people to install. I would consider telling other to use this service as well. This works well for my family for everyday use and I wouldn't use any other product service.

I had a guy come in and install EasyWater so that I would have it done right the first time instead of attempting it over and over again and have to pay somebody after I tried it and have to pay even more. It's too pricey for the upgrades and replacement all the time and sometimes I have to go without because I cannot get it at the time when I need it most. But EasyWater has been a reliable brand that have been good at filtering the hardness out and making my water tastier for my family and a lot better for me overall.

EasyWater is a great quality product and they have the best features for a water filtration system. The installation was installed by a professional and it was set up pretty quickly. The system gives a blink whenever I turn it on and I got to use it right away when it was installed and I had a great day using it. My water has never tasted so good and this is how water should taste like. I love using EasyWater every day for everything that needs water. I would buy this system again.

It took about 2 hours to have EasyWater installed. It is easy to use and the water is as clean as ever. There is no harmful minerals in the water anymore making it more cost effective since I no longer have to buy filtered water. It’s safe to bathe in and drink making life easier. But the water has slightly less flavor than before it was installed and besides that nothing is really causing a problem.

I really like all this EasyWater water purification system, the truth has an incredible technology to achieve a high degree of purification, besides that the water comes out very clear and clean. The purchase process is quite simple but they should really improve the design of the equipment, since they are not very comfortable for the installation. Despite this I would not change anything else since it seems an incredible product and should not change.

We absolutely love our water!!! We purchased a whole house revitalife with a lead shield, a toxin shield, and a reverse osmosis filter in our kitchen. I missed our remineralized RO water terribly in France. (So much so that we brought bottles of it with us to Chicago). Chad, Brandon, and Bryce helped us so much with everything: discussing all of our concerns, questions, and also went way above what we expected in helping us with the installation. The quality of the water is amazing and I have no interest in ever purchasing a different brand. This has been the most important investment we have made with our home and my only regret is not buying one sooner.

I looked into buying a water softener since the water in my area is very hard. I spoke with a woman by the name of Michelle. At first, she seemed like she knew her product and stated that I could get the softener and reverse osmosis for $3088. She told me that if I wanted credit, that it would be a "soft pull" and wouldn't affect my credit score. I was approved up to $10,000 and then she said, "Since you applied for credit, it'll be 3508.10 instead."