Discount Water Softeners Reviews

I have been using their Gentan filter for about 2 years now. Mechanically, there is no problem. The resin bed does not perform as advertised. I have talked to these guys once and have sent water tests and pictures of my configuration. I can't get them to talk to me about any conclusions on my setup. So they left me hanging. It's been an expensive lesson.

I bought my water softener about 20 months ago and the installation was fairly easy. I added 160 lbs of Morton salt to the tank. I checked salt levels often. After 4 months I noticed the salt level was no longer dropping. I checked the salt using a pipe to dig into it and discovered the salt had bridged. I called tech support to see why this occurred and was initially told they didn't know what bridging was. I explained it, then I found the term on their web site. Once I stated what bridging is, I was told the likely cause was dampness. OK, so 160 lbs of salt in a tank partially filled with water would be dry how?

The system itself worked great until the head assembly died. It would no longer power up causing the system not to work. The warranty states they will replace all parts up to 120 months on the premier system. Long story short I made several calls a spoke with a rep. that assured me my issue was being moved to the front of the list multiple times. I even contacted them by email with no response. Now it's been over a month with no softener.

Unit was installed in July 19. I have had two brine tank overflows of salt water into my garage in less than 3 months, but back to the beginning. Purchase and delivery went as expected. I installed the unit successfully, the directions could be clearer and in the proper sequence, but it worked initially. My wife noticed the unit stopped softening, she is very sensitive to the water condition, so I did a manual recharge. The unit had done an initial recharge at install, but I believe this was the first recharge since install, lets call it 4-5 weeks.

I purchase equipment three years ago. Everything installed and working fine. Started having problem several weeks ago with chemical feed solution going directly into drain tank. Water softener continued to run pump constantly and water softener continued to send chemical feed into the drain. Contact was made by phone to tech support, with no response. Followed up several times and spoke with a lady who promised that tech support would contact me within an hour. No one called me back. When my calls were not returned, I tried the Web Support. Sent all the pics that was asked for, then called again. The lady who answered the phone said that the information was received and that they would would get back with me. That was about a week again, I'm still waiting. This system is still under warranty.... Very disappointed with this company!

Purchased a Fleck 9100sxt 3 weeks ago and the water softener is not softening my water as much as it should. Don't know if I can change the settings to make it soften more. I have called the so called technical support several times each week and emailed about three times. Have talked with a lady in their office a couple of times and she said the technical support would get back to me that day on two separate occasions. Still have not heard from them. Discount Water Softeners did get the Softener to me in a good manner but that was it. No support of any kind. I would not buy from them again for this reason. Highly recommend using someone else who has at least some technical help.

I purchased $2500 worth of equipment (water softener and the "Eliminator" system) 3 years ago and all went smoothly with the initial install and for the first 3 years of operation. About 4 weeks ago, I noticed the discharge line from the Fleck control valve on the Eliminator system was leaking constantly to the drain. I disassembled the head, and discovered the coating on the piston was falling apart causing water to leak by the seals. I remembered the 5 year warranty which specifically covers pistons, and so I contacted the company.

Our water softener was 20 years old and wasn't working really well. It got worn out. I bought the Genesis model from Discount Water Softeners off their website. The site was very good and informative. I researched the product then I called them to verify that I was getting the right one, and they answered my question correctly. When I had a question on the installation that I couldn’t quite figure out in the instructions, their rep gave me instant feedback and sent me some more detailed information so that I could finish it. I'm very satisfied with my water softener. The cost was very fair too. I’d highly recommend the company. From start to finish, from the first call to the last call, it was very good. They said they’d be there in three or four days and the product arrived at exactly the time they had told me.

I just placed one order from Discount Water Softeners and the experience was excellent. I found them by the website, but I called to place the order because I had some additional questions. They have excellent response. In the price range in what I was looking for to use, they were the most economical.

I wanted a water softener system to help with appliances and stuff in the water for clothes and showers, and the ordering process with Discount Water Softeners was all really simple. It was ready that day or the next day, and I went there and picked it up. If I had any questions, they answered them as well. I've had the system for about a year now and I've been very very satisfied. Everything has been going good with it. I’d recommend them as well.

I had a water softener system which was 18 years old and it wasn’t working very well, so I needed to change. The neighbor across the way got one from Discount Water Softener and he was happy with it. I talked to him and he has had his water softener for about two months. He said that if I was considering Discount Water Softener, he got an email. There was a kind of a sale of 30% discount. It was a fair price. I looked at it on the website and I started ordering it there. I had a question on the size of the connector, the ¾ versus a 1-inch, and I wasn’t 100% sure, so I called. The guy was able to help me out and I ended up doing it through him. If I would've understood that, I would've probably just done it online. The quality of the softener is good and I’m totally satisfied.

I received my product via UPS on 5/09/19. The boxes looked pretty beat-up, though nothing damaged. This review is solely to point out that these people do not answer their phones. If you have a problem or a question, leave a message or send an email and they’ll get back to you. This method of providing, “Customer Service” is absurd. Moreover, the videos available on YouTube offered by Discount Water Softeners are lame. When someone spends over a grand on your product, have someone available to answer questions... This is too much to expect from them. You are totally on-your-own! Sure hope this system holds up.

I'm not sure why a company would think it's okay to provide email technical support only, it's not okay! IF YOU WANT TO BE ABLE TO TALK TO A LIVE VOICE DO NOT BUY FROM THIS COMPANY! The product was probably ok. Their instructions are lacking. They show a hardness adjustment on a picture in the manual, but there is no explanation of how it works. I wanted to clarify that and a few other things. (I had already spent hours researching it, going through their YouTube Videos and troubleshooting on my own.)

Updated on 05/10/2019: I’m confused as to what you represent as not accurate. I have researched correspondence from Discount Water Softeners and I can share with you that in no instance was I ever advised the unit required regular routine maintenance. I did locate not one but two messages where I was advised the unit would be very satisfactory for removing high levels of iron. Of course, now I am being told another story. I’m obviously getting the run around and the topic continues to change as you seek to blame me or my equipment.

Up until this point, we have been very happy with the Genesis softener we bought from Discount Water Softeners, less than 2 years ago. We have well water and really need the softener. My husband realized the valve assembly was leaking, and estimate it was doing so for about 24 hours. It has been about 10 days and communications have been very spotty. Just as we think we are making possible headway, their Support email box is FULL and not accepting messages. And again, no one is returning voicemail messages again.

I was having some problems with hard water and the range on hardness was pretty bad. It was leaving some water spots on the dishes and glass. I got an upflow system through Discount Water Softeners and I was hoping that I would save some money on salt. Everything went alright, except that it was hard to get a hold of the guy I was dealing with. I was trying to communicate back and forth with text messages and email. I had a little problem at first since we had a lot of storms come through here when I put the system in, and I don't know if lightning got it or what it was, but I had some difficulty with it. They seemed to try to help me out with it, and sent me a circuit board, but the circuit board they sent me was wrong. They had to reorder.

Updated on 02/20/2019: I have yet to get a call or email from this company and got lucky to get an operator yesterday after two attempts to contact. I guess this is the only way they will correspond with me so I’m writing this. I was given a number to call the manufacturer of the control valve. I talked to a guy named Murray and he basically said I had to take the control head apart and order a seal and spacer kit to rebuild it! I asked if he would replace the unit and he said no. I’m not sure why Discount Water Softeners Inc is referring me to their manufacturer of a product they sell.

I had a great experience with Discount Water Softeners and their system is working very well compared to the last one I had. Previously, I had a water system but it was getting old. The system from Discount Water is also convenient and I'm happy with it. The cost was great and the quality is surprisingly good for the price. I had a positive interaction with their representatives and they helped us. The installation of the new water softener was easy. Before, our water was hard and rusty. Now, I have crystal clear water.

We moved to Vermont and we have a well. And when we did the water test, the water had issues as far as pH, hardness, and some bacteria. I bought a softener and a bacteria filter from Discount. I liked that Discount didn’t string us along. Their competitors would give one price, and they tend to tell you something in email about some special and they kept on lowering their price on water softeners. Discount was a bit more of a straight shooter. Their sales consultants took a little time to get back to me, but they got back to me at some point and we had a good interaction. Since using the Discount products, the water pH is good. You can look at your silverware or your pots and pans, and there is a white film all over it when the water’s really hard. And that’s not there anymore. I can tell we have better water. And based on the test, everything is in line. So, it does work. Discount is good. They’re fairly priced. And I feel comfortable to recommend them.

I needed to get a water softener to replace the old one that I had. I compared prices and reviews, and I found that Discount Water Softeners would be a good one. I purchased a water softener through their website and I had no problems with the site. I installed the system myself, and it was easy to do. So far, the system is good.

We live in a hard water area, so we had to have a water softener. I found Discount online, and it was the cheapest. They also provided a really good complete kit, so it was a pretty easy install. Their site was good, too. However, it was kinda hard to find a video on the installation when I did the self-installation. They might make that a little bit easier to find. The product is easy to work with. We are happy with the water and it’s obviously a lot softer. It is a good value.

My water softener broke and I replaced it with a Discount Water Softener. A local plumber recommended that I buy a water softener and install it myself. I did that and it saved me a bunch of money. I have the Genesis 48,000-grain water softener. The installation was super easy and everything is working fine. I’m happy about the cost and quality.

I purchased a new head and installed it in October. I realized shortly that we did not have soft water. I was able to determine that the cause was the brine tank was not filling. I am manually able to fill the brine tank, but it will not fill on its own. I assume there is a faulty valve in the head. In the past, I have been happy with this company and have recommended them to family and friends. However, I have now tried for TWO MONTHS to contact their technical support and have not been successful. I have called multiple times (sometimes multiple times in a day), left numerous messages, etc. Their message says “all of their support personnel are currently assisting others.”

I live in Texas and it's hard water here. I had bought softeners from Discount Water Softeners in the past and they were good, so I chose to go with them. I did everything online and it was pretty simple. Then, I did the installation myself and it was easy. I add salt for maintenance and we do it about twice a month. We’re all good with Discount and I've already recommended them.

We built a new house and I happened to look online for a water softener and found Discount Water Softeners. Their reps were really helpful. The guy I worked with walked me through the process and told me which one I needed. Also, the cost was good. I placed the order and the plumber that was doing the plumbing work for our new home did the installation for me. The system has been working great and so far, the quality has been good. It has given us better water.

The guy who does Discount Water Softeners' sales was extremely helpful and very nice to deal with and talk to. I decided to go with them because of their sales guy. So from the sales standpoint, technical, information, and pre-sales, they do a great job. Also, I’ve noticed the difference in the water.

We had well water and my husband did the research as far as what was the best thing out there for well water and to get the right product for what we were missing or what we needed to eliminate. Then, we had the water tested and we ordered a product from Discount Water Softener to take something out of it. The first one that we had froze on the inside so, it wasn’t doing its job and so, we got another one which seems to be okay. It has helped our washing machine and our drinking water. There is no more rust in our items and there is no more lime buildup nor coloring of the water. We’ve had it for a year and it seems to have been a good experience.

My old water softener system broke and I purchased one from Discount Water Softeners through their website. I did interact with their sales consultant and he was very good. Overall, it was a good experience. We still have clean water and Discount's quality is better than my previous one.

I had hard water and I had to replace the faucets once every six months. I went online and looked at the product line of Discount Water Softeners. The website was very appealing and easy to navigate. I called them and talked to one of the representatives. He ran through my situation and asked me to do a water hardness test which was good since he could assess and actually calculate what water specific softener size and regulation I needed to have on my softener. So, I did so and got a hold of the guy and he was very helpful. I purchased the water softener and brought it home. The instructions were great and we put it together. Everything worked out fine. It doesn’t take a lot to maintain it and it solved my problem. I had to refill the salt but the resin is still holding up and works perfectly. Everything that I programmed in it stays as it is. It operates smoothly and I would recommend it to a family member or a friend.

If you need a properly-sized water softener, give Discount Water Softeners a try. They are knowledgeable about their products and I had a good experience dealing with them. They were good people. My old water softener at my rental property had worn out. It was junk and I needed one with larger capacity because the people moving in have four kids. It didn't take me long to figure out what I needed since I had some water testing done and I was able to figure out there's hardness in our well water. I was able to give the Discount reps the iron content in the water, how many people are gonna be in the home and how many bathrooms it has. They were able to come up with a system that worked for me.

I bought a Genesis water softener for the whole house. The price made me go with Discount Water Softeners and I got what I asked for. Plus, the cost compared well with the quality. It seems to perform and the water is softer. I would recommend Discount Water Softeners.

Bill, my Discount Water Softeners sales rep, did a good job. He put together for me exactly what I wanted. He created a link and I ordered the system online through Discount Water Softeners' website. I replaced my existing system with a Fleck 9100 two-tank system. The follow-up service was a little difficult though. I tried to call in, but that was a joke. I emailed back and forth, but that took a day or two. Eventually, I called the manufacturer and they walked me through the steps that I needed and answered the questions I had. Still, Discount Water Softeners did a nice job. They delivered what they said they would and their system has been working well.

I have very hard water in our town, coming into our house and had installed a water softener about 20 years ago. That one was what needed to be replaced so I got the new water softener from Discount Water Softeners. I had to research and determine which one I wanted. I stayed with the same company-making model that I had in the past that was highly-rated, based on some of the reviews I saw. I upgraded the one that would automatically recycle a cleaning only when it was needed, rather than a fix number of days.

We built a new house and the water was hard as hell. We had to have a water softener unless we wanted to clean our pitchers, so we purchased the Discount Water Softeners Genesis 48,000 Grain system. I picked what I needed on the website, called, and asked the rep a few questions, and I bought it. They had good prices and I spent $1,400 on the system. The rep was knowledgeable as well. However, if I want technical support or if you have questions, I could never get through for help. I waited too long to the point where I just hung up. They could have better tech support. Also, when the system regenerates, it sounds like a tornado. I have to make it cycle in the middle of the night so I don't run out of saltwater in the daytime. Still, the water softer now and is not even as near as it tasted before.

I needed a water softener system to prevent the pipes from corroding and to make the laundry whiter, using less soap. I had a water softener system before then I decided to give the Genesis a try. Discount Water Softeners advertised the different method of the machine. There are two kinds of flow and this uses less water and less salt. But I don’t truly know if I’m saving water or not. My water bill doesn’t say although maybe, I’m not checking correctly. But other than that, I have no problems. I've had the system for less than a year and for maintenance, I just add up the salt. I also called them a couple of times and the representatives were very helpful.