Discount Water Softeners Reviews

I have been using their Gentan filter for about 2 years now. Mechanically, there is no problem. The resin bed does not perform as advertised. I have talked to these guys once and have sent water tests and pictures of my configuration. I can't get them to talk to me about any conclusions on my setup. So they left me hanging. It's been an expensive lesson.

I bought my water softener about 20 months ago and the installation was fairly easy. I added 160 lbs of Morton salt to the tank. I checked salt levels often. After 4 months I noticed the salt level was no longer dropping. I checked the salt using a pipe to dig into it and discovered the salt had bridged. I called tech support to see why this occurred and was initially told they didn't know what bridging was. I explained it, then I found the term on their web site. Once I stated what bridging is, I was told the likely cause was dampness. OK, so 160 lbs of salt in a tank partially filled with water would be dry how?

The system itself worked great until the head assembly died. It would no longer power up causing the system not to work. The warranty states they will replace all parts up to 120 months on the premier system. Long story short I made several calls a spoke with a rep. that assured me my issue was being moved to the front of the list multiple times. I even contacted them by email with no response. Now it's been over a month with no softener.

Unit was installed in July 19. I have had two brine tank overflows of salt water into my garage in less than 3 months, but back to the beginning. Purchase and delivery went as expected. I installed the unit successfully, the directions could be clearer and in the proper sequence, but it worked initially. My wife noticed the unit stopped softening, she is very sensitive to the water condition, so I did a manual recharge. The unit had done an initial recharge at install, but I believe this was the first recharge since install, lets call it 4-5 weeks.

I purchase equipment three years ago. Everything installed and working fine. Started having problem several weeks ago with chemical feed solution going directly into drain tank. Water softener continued to run pump constantly and water softener continued to send chemical feed into the drain. Contact was made by phone to tech support, with no response. Followed up several times and spoke with a lady who promised that tech support would contact me within an hour. No one called me back. When my calls were not returned, I tried the Web Support. Sent all the pics that was asked for, then called again. The lady who answered the phone said that the information was received and that they would would get back with me. That was about a week again, I'm still waiting. This system is still under warranty.... Very disappointed with this company!

Purchased a Fleck 9100sxt 3 weeks ago and the water softener is not softening my water as much as it should. Don't know if I can change the settings to make it soften more. I have called the so called technical support several times each week and emailed about three times. Have talked with a lady in their office a couple of times and she said the technical support would get back to me that day on two separate occasions. Still have not heard from them. Discount Water Softeners did get the Softener to me in a good manner but that was it. No support of any kind. I would not buy from them again for this reason. Highly recommend using someone else who has at least some technical help.

I purchased $2500 worth of equipment (water softener and the "Eliminator" system) 3 years ago and all went smoothly with the initial install and for the first 3 years of operation. About 4 weeks ago, I noticed the discharge line from the Fleck control valve on the Eliminator system was leaking constantly to the drain. I disassembled the head, and discovered the coating on the piston was falling apart causing water to leak by the seals. I remembered the 5 year warranty which specifically covers pistons, and so I contacted the company.

Our water softener was 20 years old and wasn't working really well. It got worn out. I bought the Genesis model from Discount Water Softeners off their website. The site was very good and informative. I researched the product then I called them to verify that I was getting the right one, and they answered my question correctly. When I had a question on the installation that I couldn’t quite figure out in the instructions, their rep gave me instant feedback and sent me some more detailed information so that I could finish it. I'm very satisfied with my water softener. The cost was very fair too. I’d highly recommend the company. From start to finish, from the first call to the last call, it was very good. They said they’d be there in three or four days and the product arrived at exactly the time they had told me.

I just placed one order from Discount Water Softeners and the experience was excellent. I found them by the website, but I called to place the order because I had some additional questions. They have excellent response. In the price range in what I was looking for to use, they were the most economical.

I wanted a water softener system to help with appliances and stuff in the water for clothes and showers, and the ordering process with Discount Water Softeners was all really simple. It was ready that day or the next day, and I went there and picked it up. If I had any questions, they answered them as well. I've had the system for about a year now and I've been very very satisfied. Everything has been going good with it. I’d recommend them as well.