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About Discount Water Softeners
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Have you been interested in installing a water softener system? Discount Water Softeners offers a variety of softeners in order to help you find one that best fits your needs. Not only do we offer a variety of water softeners, but we also have a selection of filtration and reverse osmosis systems, UV lights, water testing kits, and more. Whatever your need might be, Discount Water Softeners guarantees quality products. Visit our website today for specials and order your products today!
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I bought my water softener about 20 months ago and the installation was fairly easy. I added 160 lbs of Morton salt to the tank. I checked salt levels often. After 4 months I noticed the salt level was no longer dropping. I checked the salt using a pipe to dig into it and discovered the salt had bridged. I called tech support to see why this occurred and was initially told they didn't know what bridging was. I explained it, then I found the term on their web site. Once I stated what bridging is, I was told the likely cause was dampness. OK, so 160 lbs of salt in a tank partially filled with water would be dry how?
What kind of support was that? Nonsense, no support. I have since found there are far more expensive salts for water softeners and I will try one of them. I'm still wondering if I want to buy another water softener from these folks for my beach house. I'm not sure if they can be trusted since apparently no one likes their tech support. I also found no one returns calls. They are good at selling, but zero on support. Is the promise of operational savings worth the hassle of zero support? I also have talked with a woman, who assured me I would get a call back from tech support, but I never did.
The system itself worked great until the head assembly died. It would no longer power up causing the system not to work. The warranty states they will replace all parts up to 120 months on the premier system. Long story short I made several calls a spoke with a rep. that assured me my issue was being moved to the front of the list multiple times. I even contacted them by email with no response. Now it's been over a month with no softener.
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Unit was installed in July 19. I have had two brine tank overflows of salt water into my garage in less than 3 months, but back to the beginning. Purchase and delivery went as expected. I installed the unit successfully, the directions could be clearer and in the proper sequence, but it worked initially. My wife noticed the unit stopped softening, she is very sensitive to the water condition, so I did a manual recharge. The unit had done an initial recharge at install, but I believe this was the first recharge since install, lets call it 4-5 weeks.
Fortunately I was home as I went into the garage about 30 minutes later to find salt water all over the floor. I bypassed the system and contacted Discount Water Softeners for help. The repair process has been slow - voice mails that are eventually answered. I had to be home to walk through the diagnosis with Bill, after which he had to talk to Genesis to see what they would do, followed by snail mailing the parts (not overnight) and me having to install the parts. 10 day to 2 weeks total for repair. I requested a complete new unit at the time as mine is obviously faulty, and Bill sent 20 cents worth of plastic parts that "was the only thing that could be the problem". I had to install the parts and the system did work normally on the first re-charge.
Yesterday, less than 3 weeks after the first repair, after returning from a week on the road my wife complained of hard water again. I again started a manual re-charge and 10 minutes later more salt water on the floor. Same problem! It was Saturday and I texted photos of the unit/problem to Bill and have heard nothing. I hope to hear from someone first thing tomorrow morning, but suspect I'll have to initiate contact to make something happen. Bill is nice to talk to on the phone, know his systems, but hasn't taken care of me. The worst thing is the total lack of urgency or concern about not having soft water in my home or the damage these overflows have caused to my home. I'll update this review after this problem has been resolved.
I purchase equipment three years ago. Everything installed and working fine. Started having problem several weeks ago with chemical feed solution going directly into drain tank. Water softener continued to run pump constantly and water softener continued to send chemical feed into the drain. Contact was made by phone to tech support, with no response. Followed up several times and spoke with a lady who promised that tech support would contact me within an hour. No one called me back. When my calls were not returned, I tried the Web Support. Sent all the pics that was asked for, then called again. The lady who answered the phone said that the information was received and that they would would get back with me. That was about a week again, I'm still waiting. This system is still under warranty.... Very disappointed with this company!
Purchased a Fleck 9100sxt 3 weeks ago and the water softener is not softening my water as much as it should. Don't know if I can change the settings to make it soften more. I have called the so called technical support several times each week and emailed about three times. Have talked with a lady in their office a couple of times and she said the technical support would get back to me that day on two separate occasions. Still have not heard from them. Discount Water Softeners did get the Softener to me in a good manner but that was it. No support of any kind. I would not buy from them again for this reason. Highly recommend using someone else who has at least some technical help.
I purchased $2500 worth of equipment (water softener and the "Eliminator" system) 3 years ago and all went smoothly with the initial install and for the first 3 years of operation. About 4 weeks ago, I noticed the discharge line from the Fleck control valve on the Eliminator system was leaking constantly to the drain. I disassembled the head, and discovered the coating on the piston was falling apart causing water to leak by the seals. I remembered the 5 year warranty which specifically covers pistons, and so I contacted the company.
8/19/2019 - I initially talked to a rep on the phone and she told me to text pictures of the parts, which I did. 8/22/2019 - No response, so I text asking for confirmation that they received the pictures. No response. 9/6/2019 - Another text asking for a status, no response. 9/9/2019 - Another text asking for status, no response. 9/10/2019 - No response yet...
I also called the tech service line a couple times, and left a message asking for a call back, explaining water is leaking, and that I'd at least like confirmation that the warranty claim is in process. No returned phone calls or texts to date. On the main website, if you follow the "Customer and Technical Support" link at the bottom, it states the expected call-back time is the same business day... I'll update this if they ever make good on this, but at this point I'm not expecting much. Consider yourself warned - you may get a decent price on what you need, but don't expect any customer service or to be able to file any warranty claims!
This matter was resolved and customer did not like that the piston was not covered under warranty. The piston damage was caused by harsh water conditions that are not covered in any water treatment manufacturer warranties. Claims of us not responding are inaccurate. We let the customer know about the warranty and unfortunately we were given this review because he did not like it.
Our water softener was 20 years old and wasn't working really well. It got worn out. I bought the Genesis model from Discount Water Softeners off their website. The site was very good and informative. I researched the product then I called them to verify that I was getting the right one, and they answered my question correctly. When I had a question on the installation that I couldn’t quite figure out in the instructions, their rep gave me instant feedback and sent me some more detailed information so that I could finish it. I'm very satisfied with my water softener. The cost was very fair too. I’d highly recommend the company. From start to finish, from the first call to the last call, it was very good. They said they’d be there in three or four days and the product arrived at exactly the time they had told me.
I just placed one order from Discount Water Softeners and the experience was excellent. I found them by the website, but I called to place the order because I had some additional questions. They have excellent response. In the price range in what I was looking for to use, they were the most economical.
I wanted a water softener system to help with appliances and stuff in the water for clothes and showers, and the ordering process with Discount Water Softeners was all really simple. It was ready that day or the next day, and I went there and picked it up. If I had any questions, they answered them as well. I've had the system for about a year now and I've been very very satisfied. Everything has been going good with it. I’d recommend them as well.
I had a water softener system which was 18 years old and it wasn’t working very well, so I needed to change. The neighbor across the way got one from Discount Water Softener and he was happy with it. I talked to him and he has had his water softener for about two months. He said that if I was considering Discount Water Softener, he got an email. There was a kind of a sale of 30% discount. It was a fair price. I looked at it on the website and I started ordering it there. I had a question on the size of the connector, the ¾ versus a 1-inch, and I wasn’t 100% sure, so I called. The guy was able to help me out and I ended up doing it through him. If I would've understood that, I would've probably just done it online. The quality of the softener is good and I’m totally satisfied.
Discount Water Softeners author review by Greg Chick
Discount Water Softeners has been offering commercial and residential water treatment solutions for over 25 years. It sells, services and installs water softeners, iron filters, reverse osmosis systems, sulfur filters and more. Consumers can order products online with free shipping, as well as take advantage of multiple online sales and specials.
Home filtration: Discount Water Softeners offers whole-house carbon filtration, pH neutralizer and clover bottleless water cooler systems. Consumers can visit their website for a full list of each systems models, complete with pricing and features.
Water softeners: Discount Water Softeners provides multiple models of on-demand, timered, cabinet style and commercial water softeners. It includes a water softener sizing chart online to help consumers determine the correct water softener for their home based on the number of people living in the residence.
Free water hardness test kit: Discount Water Softeners will send free water hardness testing kits for city water residents. Consumers can fill out an online form with their basic information, how many people live in the home and how many bathrooms are in the home. Discount Water Softeners includes a coupon towards the purchase of a water softener with each kit.
Install videos and guides: For consumers installing their water treatment products themselves, Discount Water Softeners provides online installation guides and videos. To view a guide in PDF form, simply click the model number to see the installation instructions. It also includes videos for the installation of various water softeners and water filtration systems.
Water softener warranties: All of Discount Water Softeners water softeners come with full warranties. The fiberglass tanks come with a 10-year warranty, softener valves carry a five-year warranty and brine tanks have a five-year warranty.
Discount Water Softeners Company Information
- Company Name:
- Discount Water Softeners
- Company Type:
- Year Founded:
- 176 Detroit St Ste 13
- Postal Code:
- United States
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