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Discount Water Softeners
Discount Water Softeners
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Overall Satisfaction Rating
4.26/5
  • 5 stars
    49
  • 4 stars
    13
  • 3 stars
    4
  • 2 stars
    1
  • 1 stars
    6
Based on 73 ratings submitted in the last year
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Discount Water Softeners

ConsumerAffairs Accredited Brand

Have you been interested in installing a water softener system? Discount Water Softeners offers a variety of softeners in order to help you find one that best fits your needs. Not only do we offer a variety of water softeners, but we also have a selection of filtration and reverse osmosis systems, UV lights, water testing kits, and more. Whatever your need might be, Discount Water Softeners guarantees quality products. Visit our website today for specials and order your products today!

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154 Discount Water Softeners Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: April 23, 2019

We purchased a water conditioner to remove iron and manganese. After much research with a very reliable manufacturer, they recommended a system with a Fleck water conditioning head and also suggested we order from Discount Water Softeners. We ordered from Discount Water Softeners and hired a professional contractor to install the unit. The unit originally functioned but later malfunctioned and stopped operating. At the time of the install I did not notice the unit was not a Fleck head as ordered but Discount had instead substituted and shipped one of their cheaper Genesis units. Efforts to get a resolution to the issue of the malfunctioning unit have been unsuccessful. I was told the water caused the unit to malfunction and they did not warranty performance.

Really, what do they warranty???? They refused to accept a return of the unit so they could test to determine the problem. I submitted photos and facts to Discount and they had no resolution. Most recently, I have called again several times and never get a live person and no one returns my calls. I resorted to submitting a letter requesting assistance and again no response. I have also noted they no longer offer the system they sold me which is probably an indication it is an unreliable system. This is by far one of the very worst companies I have ever had to deal with. Their only focus is sale, they ship whatever they want to get rid of their inventory with no regard for the actual item specified on the order.

The Genesis system as well as the Discount Water Softeners are both bad, very unreliable and unresponsive. It appears they only have sales people, no technicians or responsible customer service personnel. If you decide to order from this company (Discount Water Softeners, Inc.) be prepared to deal with the least respectful, least attentive, least helpful and most arrogant people.

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: April 1, 2019

Up until this point, we have been very happy with the Genesis softener we bought from Discount Water Softeners, less than 2 years ago. We have well water and really need the softener. My husband realized the valve assembly was leaking, and estimate it was doing so for about 24 hours. It has been about 10 days and communications have been very spotty. Just as we think we are making possible headway, their Support email box is FULL and not accepting messages. And again, no one is returning voicemail messages again.

We were going to try and contact the softener manufacturer directly, only to learn on the interwebs, "The actual manufacturer remains unknown, however, due to proprietary reasons." What does that mean?!? Apparently, "Discount Water Softeners, Inc." is the only company that’s currently selling Genesis softeners (the seller also handles all warranty issues). We are starting to worry that we are going to be left holding the bag on this one and will have to shell out the money all over again.

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Discount Water Softeners response
Norma,

We have now responded multiple times via email requesting pictures of the source of the leak. Please e-mail us the picture so we can assist right away. Please be sure you are emailing the correct address above. Our support email is functioning and the mailbox is not full.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2019

I was having some problems with hard water and the range on hardness was pretty bad. It was leaving some water spots on the dishes and glass. I got an upflow system through Discount Water Softeners and I was hoping that I would save some money on salt. Everything went alright, except that it was hard to get a hold of the guy I was dealing with. I was trying to communicate back and forth with text messages and email. I had a little problem at first since we had a lot of storms come through here when I put the system in, and I don't know if lightning got it or what it was, but I had some difficulty with it. They seemed to try to help me out with it, and sent me a circuit board, but the circuit board they sent me was wrong. They had to reorder.

Finally, they sent me a whole control head, and I put that on there and I haven't had any problems since. I had been waiting on them to send me a return authorization. I thought they might want the old unit head or the control back but I never did get a return number on it. At this time, the system seems to be functioning all right.

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Rated with 1 star
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Verified Reviewer
Original review: Feb. 19, 2019

Updated on 02/20/2019: I have yet to get a call or email from this company and got lucky to get an operator yesterday after two attempts to contact. I guess this is the only way they will correspond with me so I’m writing this. I was given a number to call the manufacturer of the control valve. I talked to a guy named Murray and he basically said I had to take the control head apart and order a seal and spacer kit to rebuild it! I asked if he would replace the unit and he said no. I’m not sure why Discount Water Softeners Inc is referring me to their manufacturer of a product they sell.

Supposedly there is a 7 year warranty on the control valve yet they want me to rebuild it myself which would probably void any remaining warranty if I did. I’m disappointed in the runaround I’m getting. I just want a new control valve sent to me that works for more than a year. It should be your responsibility not mine to get your manufacturer to back its products and right a wrong. Contact me somehow. If I hear nothing soon I will be contacting and filing a complaint with the attorney general's office.

Original Review: I purchased a Genesis Katalox backwashing and iron filter from discount water softeners website on 6/4/17. I received my tank and head in decent condition, plumbed everything to spec, and ran a manual backwash. To my dismay I found the control unit would not advance to the rinse cycle and could hear the plastic gears slipping and popping. I informed them of the problem and was told to send it back for a replacement. I received the new head and installed it and didn’t have any issues with it until about a month or two ago.

The replacement head is having the same issue as the first faulty one where it won’t advance to the rinse mode. The head is beeping and I can hear the junky plastic gears slipping and popping again! I unplug the unit and bypass it waited a couple hours and plugged it back in, it advances to the rinse mode. I have called left a voicemail and emailed the website and have yet to hear any response. I have had to get up in the middle of the night and unplug/bypass so my pump doesn’t keep running every time the unit does a regeneration. I’m getting tired of having to worry, and work on my water softener because of faulty workmanship in a product I paid good money for.

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Discount Water Softeners response
Lance,

Thank you for bringing this to our attention. I know that you corresponded with Beth here at our office on the 19th (yesterday) and she did provide you with manufacturer contact information to help expedite a resolution for you. We will continue to monitor this for you an ensure you have a system that is operational and continues to be reliable in the future. We do apologize for the issues you have seen.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 17, 2019

I had a great experience with Discount Water Softeners and their system is working very well compared to the last one I had. Previously, I had a water system but it was getting old. The system from Discount Water is also convenient and I'm happy with it. The cost was great and the quality is surprisingly good for the price. I had a positive interaction with their representatives and they helped us. The installation of the new water softener was easy. Before, our water was hard and rusty. Now, I have crystal clear water.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 15, 2019

We moved to Vermont and we have a well. And when we did the water test, the water had issues as far as pH, hardness, and some bacteria. I bought a softener and a bacteria filter from Discount. I liked that Discount didn’t string us along. Their competitors would give one price, and they tend to tell you something in email about some special and they kept on lowering their price on water softeners. Discount was a bit more of a straight shooter. Their sales consultants took a little time to get back to me, but they got back to me at some point and we had a good interaction. Since using the Discount products, the water pH is good. You can look at your silverware or your pots and pans, and there is a white film all over it when the water’s really hard. And that’s not there anymore. I can tell we have better water. And based on the test, everything is in line. So, it does work. Discount is good. They’re fairly priced. And I feel comfortable to recommend them.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2019

I needed to get a water softener to replace the old one that I had. I compared prices and reviews, and I found that Discount Water Softeners would be a good one. I purchased a water softener through their website and I had no problems with the site. I installed the system myself, and it was easy to do. So far, the system is good.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 5, 2019

We live in a hard water area, so we had to have a water softener. I found Discount online, and it was the cheapest. They also provided a really good complete kit, so it was a pretty easy install. Their site was good, too. However, it was kinda hard to find a video on the installation when I did the self-installation. They might make that a little bit easier to find. The product is easy to work with. We are happy with the water and it’s obviously a lot softer. It is a good value.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 4, 2019

My water softener broke and I replaced it with a Discount Water Softener. A local plumber recommended that I buy a water softener and install it myself. I did that and it saved me a bunch of money. I have the Genesis 48,000-grain water softener. The installation was super easy and everything is working fine. I’m happy about the cost and quality.

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Customer increased Rating by 4 stars!
Verified Reviewer
Original review: Jan. 28, 2019

I purchased a new head and installed it in October. I realized shortly that we did not have soft water. I was able to determine that the cause was the brine tank was not filling. I am manually able to fill the brine tank, but it will not fill on its own. I assume there is a faulty valve in the head. In the past, I have been happy with this company and have recommended them to family and friends. However, I have now tried for TWO MONTHS to contact their technical support and have not been successful. I have called multiple times (sometimes multiple times in a day), left numerous messages, etc. Their message says “all of their support personnel are currently assisting others.”

About a week ago a woman picked up, seemed surprised that I had not heard back from technical support, but again I was told that all of the support personnel were not available and that she would leave a message. I have now also emailed their technical support. I have heard nothing more. I hope that this issue can be resolved, but at this time I would not recommend this company.

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Discount Water Softeners response
Dave,

Thank you for bringing this to our attention. I did go back into our system to reference any correspondences since you purchased back in September 2018. I do show that you called our office twice on Christmas Eve day and we were closed. I do not see any message that was left. The other correspondence I see was earlier today at 9:15am on January 28th 2019. I do show that you did email ups and back with one of our techs within an hour and it shows you are not willing to troubleshoot the system at all so you are sending it in so that we can look at the control valve and determine if the source of the issue is the control valve or some outside factor. We will continue to support our product to make sure the system runs for you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 19, 2019

I live in Texas and it's hard water here. I had bought softeners from Discount Water Softeners in the past and they were good, so I chose to go with them. I did everything online and it was pretty simple. Then, I did the installation myself and it was easy. I add salt for maintenance and we do it about twice a month. We’re all good with Discount and I've already recommended them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 13, 2019

We built a new house and I happened to look online for a water softener and found Discount Water Softeners. Their reps were really helpful. The guy I worked with walked me through the process and told me which one I needed. Also, the cost was good. I placed the order and the plumber that was doing the plumbing work for our new home did the installation for me. The system has been working great and so far, the quality has been good. It has given us better water.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 12, 2019

The guy who does Discount Water Softeners' sales was extremely helpful and very nice to deal with and talk to. I decided to go with them because of their sales guy. So from the sales standpoint, technical, information, and pre-sales, they do a great job. Also, I’ve noticed the difference in the water.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 11, 2019

We had well water and my husband did the research as far as what was the best thing out there for well water and to get the right product for what we were missing or what we needed to eliminate. Then, we had the water tested and we ordered a product from Discount Water Softener to take something out of it. The first one that we had froze on the inside so, it wasn’t doing its job and so, we got another one which seems to be okay. It has helped our washing machine and our drinking water. There is no more rust in our items and there is no more lime buildup nor coloring of the water. We’ve had it for a year and it seems to have been a good experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 22, 2018

My old water softener system broke and I purchased one from Discount Water Softeners through their website. I did interact with their sales consultant and he was very good. Overall, it was a good experience. We still have clean water and Discount's quality is better than my previous one.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 17, 2018

I had hard water and I had to replace the faucets once every six months. I went online and looked at the product line of Discount Water Softeners. The website was very appealing and easy to navigate. I called them and talked to one of the representatives. He ran through my situation and asked me to do a water hardness test which was good since he could assess and actually calculate what water specific softener size and regulation I needed to have on my softener. So, I did so and got a hold of the guy and he was very helpful. I purchased the water softener and brought it home. The instructions were great and we put it together. Everything worked out fine. It doesn’t take a lot to maintain it and it solved my problem. I had to refill the salt but the resin is still holding up and works perfectly. Everything that I programmed in it stays as it is. It operates smoothly and I would recommend it to a family member or a friend.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 16, 2018

If you need a properly-sized water softener, give Discount Water Softeners a try. They are knowledgeable about their products and I had a good experience dealing with them. They were good people. My old water softener at my rental property had worn out. It was junk and I needed one with larger capacity because the people moving in have four kids. It didn't take me long to figure out what I needed since I had some water testing done and I was able to figure out there's hardness in our well water. I was able to give the Discount reps the iron content in the water, how many people are gonna be in the home and how many bathrooms it has. They were able to come up with a system that worked for me.

I was able to install the product, which came along well boxed. The nice thing about Discount is that they have some videos on their website on how to install it so it was not a very hard process. I was able to follow along. Then they give you set parameters, as well as how to start it up. It's an easy machine once you looked at the videos. It looks like the softener is working well.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 8, 2018

I bought a Genesis water softener for the whole house. The price made me go with Discount Water Softeners and I got what I asked for. Plus, the cost compared well with the quality. It seems to perform and the water is softer. I would recommend Discount Water Softeners.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

Bill, my Discount Water Softeners sales rep, did a good job. He put together for me exactly what I wanted. He created a link and I ordered the system online through Discount Water Softeners' website. I replaced my existing system with a Fleck 9100 two-tank system. The follow-up service was a little difficult though. I tried to call in, but that was a joke. I emailed back and forth, but that took a day or two. Eventually, I called the manufacturer and they walked me through the steps that I needed and answered the questions I had. Still, Discount Water Softeners did a nice job. They delivered what they said they would and their system has been working well.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2018

I have very hard water in our town, coming into our house and had installed a water softener about 20 years ago. That one was what needed to be replaced so I got the new water softener from Discount Water Softeners. I had to research and determine which one I wanted. I stayed with the same company-making model that I had in the past that was highly-rated, based on some of the reviews I saw. I upgraded the one that would automatically recycle a cleaning only when it was needed, rather than a fix number of days.

When I determined which one I wanted, I zeroed on it based on price and size. It was also recommended by the manufacturer of the unit. They had some very good people in customer service who are very helpful. With a little help from the manufacturer, installation was relatively easy using what they call SharkBite fittings. There was a lot of heavy-duty plumbing to do. To remove the old one and install the new one, took a couple of hours. I’m very satisfied with Discount Water. They’re very high-quality based on what I’ve read and based on my experience so far. We’re happy. Since the installation the glass on the shower has less hard water marks on it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

We built a new house and the water was hard as hell. We had to have a water softener unless we wanted to clean our pitchers, so we purchased the Discount Water Softeners Genesis 48,000 Grain system. I picked what I needed on the website, called, and asked the rep a few questions, and I bought it. They had good prices and I spent $1,400 on the system. The rep was knowledgeable as well. However, if I want technical support or if you have questions, I could never get through for help. I waited too long to the point where I just hung up. They could have better tech support. Also, when the system regenerates, it sounds like a tornado. I have to make it cycle in the middle of the night so I don't run out of saltwater in the daytime. Still, the water softer now and is not even as near as it tasted before.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 14, 2018

I needed a water softener system to prevent the pipes from corroding and to make the laundry whiter, using less soap. I had a water softener system before then I decided to give the Genesis a try. Discount Water Softeners advertised the different method of the machine. There are two kinds of flow and this uses less water and less salt. But I don’t truly know if I’m saving water or not. My water bill doesn’t say although maybe, I’m not checking correctly. But other than that, I have no problems. I've had the system for less than a year and for maintenance, I just add up the salt. I also called them a couple of times and the representatives were very helpful.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2018

I read the reviews on Discount Water and they seem to be good so I tried them. I purchased the Genesis system over the phone and the agent was very knowledgeable so I decided to buy it from him. He really knew what he was talking about and it’s a great unit. I’m happy with it. It uses about half the amount of salt that my old unit used, and it works fine. I paid a little more for that than I could’ve paid for the same modern replica of what I had. It was a few hundred dollars more, but this one’s a lot better. There's higher technology in it. I would tell others to use Discount Water.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 1, 2018

The water is horrible at my house. It was leaving a white residue all over the faucets and the drains. I googled water softeners and Discount Water is what came up initially on that. Then I went in another website and got the price point of what I wanted to spend on the system. Then I made sure it was big enough to handle the number of people in my house. I purchased a full system online and had it sent to me then I watched the installation videos on YouTube. It took me about an hour and a half with the bulk of that because the drainage pipe crossed my basement. But it was easy to install.

For what I paid for, it's a decent system. It seems to be well-made and the results were good. It makes a big difference. You can tell when the water comes out when you're taking showers. I'm also not scrubbing my sink every other day now. The system has impacted our life quite well. We're also not going through as much as salt as I originally anticipated so I'm happy about that. I've even recommended Discount Water to a couple of people I work with.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 31, 2018

I moved into a new construction that did not have a water softener system, and I purchased a Fleck water softener from Discount Water Softeners. I placed the order online and got a confirmation email that the order was processed. Then they called me the following day to confirm that everything was accurate, provided when the shipping would come and sent the shipping information out via email as well. They were just up the road so the delivery was really quick. They called Tuesday and they had it there Wednesday. I was more than satisfied with the delivery time especially considering it was a free delivery. The items came exactly how they described it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 30, 2018

I’ve visited Discount Water's site two or three times, and it’s user-friendly. If the item's in stock, it usually ships immediately, which is anywhere from three to five business days depending on how it has to come in. If it’s LTL, it might be a little bit longer, but if it’s UPS, it’s usually easy ground. We got a couple of water softeners and the filter units based on client demand. We’ve had a good experience all in all.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 14, 2018

The water softener system that I had was old so I decided to get a new one. I had Discount Water Softeners at my old house and they were good enough that I bought through them again. I got it through a website. It went fine finding what I was looking for, understanding the pricing, and ordering the product. The cost was pretty good and competitive for what it was and the system has been good so far. I’ve recommended it to a friend who bought off their site.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 10, 2018

Our old water softener system was in a bad shape. I had to replace it as I needed soft water. I purchased one from the Discount Water Softeners' website and the ordering process was easy. The Discount water softener works awesome and the cost is reasonable. Also, the shipping was really fast as it took about 4 days.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Oct. 4, 2018

My old water softener system went out on me after 15 years, so I needed a new one and Discount Water Softeners' technology and price were intriguing. When I ordered their water softener, I did most of it online and their website was nice and effective. Then I confirmed my order over the phone with the rep to make sure that I was getting the right stuff. Since I had already done most of the research, when I chatted with their consultant, it was about confirming that what I was buying was the right solution. But the solution that I purchased from them was garbage. It doesn't perform to the level of efficiency that it was supposed to and I’ve never been able to successfully get it to complete a cycle without running out of hard water. I've made all the adjustments, but it's still running less efficiently than something I would buy from a big-box store for half the price and get a better performing solution.

Within a month after buying their product, I've reached out to Discount, but I haven't been able to get any support from them. They just finger-pointed and said it was the manufacturer's problem and they pushed me out to deal with the manufacturer on my own. The manufacturer has been good at me, but Discount itself won’t even talk to me. I have bought three other water softeners for my other properties and I'm very happy with them, and I have no reason to go back to Discount. Although they've got a great website and they have good potential for a great product, they won’t back it up and it doesn't do what they said it was supposed to do. It has been performing very poorly and I'm not satisfied with it. As a matter of fact, I was trying to get them to swap out one of their piece-of-crap water softeners and they would get back the fancy one that I bought from them, since it's of that much value to me.

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Discount Water Softeners response
Scott,

Thank you for bringing this to our attention. We originally involved the manufacturer at their request when we reached out to them to assist. We will be contacting them again to let them know that the issue is still not resolved for you. We do apologize and assure you we will make sure the issue you are experiencing with your system is resolved for you

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 29, 2018

My softener had died. It was 20 years old and wasn't softening the water at all. I'm on well water which is extremely hard and I like the feel of soft water. So, I went to Discount Water Softeners' website and ordered a water softener. The process was pretty seamless. The site kind of walked me through everything pretty well including installation. It was also very easy to define how many people in the home and what the demand would be. The only thing I struggled with was trying to get my well company tell me the hardness of the water. They didn't really want to disclose a lot of that stuff for reasons I'm not sure.

The product came here very quickly. Within a couple of weeks, it was at the door. I installed it myself and the softener seems excellent. It's got a straightforward kind of digital input and the hook is quiet. As compared to my old one, this softener doesn't seem to be wasteful of either salt or water which I'm happy about. Going with Discount Water Softeners is such an easy option. I've recommended them to a friend.

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Discount Water Softeners response

Thanks Kipley for your review! We want to make the process of purchasing the right water softener for your home as seamless as possible. So thank you for reviewing that process! We're sorry to hear that your well company wasn't very comparative. But we are happy to hear that you have soft water now! Thank you again for your review and for recommending DWS!

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Discount Water Softeners expert review by Greg Chick

Discount Water Softeners has been offering commercial and residential water treatment solutions for over 25 years. It sells, services and installs water softeners, iron filters, reverse osmosis systems, sulfur filters and more. Consumers can order products online with free shipping, as well as take advantage of multiple online sales and specials.

  • Home filtration: Discount Water Softeners offers whole-house carbon filtration, pH neutralizer and clover bottleless water cooler systems. Consumers can visit their website for a full list of each systems models, complete with pricing and features.

  • Water softeners: Discount Water Softeners provides multiple models of on-demand, timered, cabinet style and commercial water softeners. It includes a water softener sizing chart online to help consumers determine the correct water softener for their home based on the number of people living in the residence.

  • Free water hardness test kit: Discount Water Softeners will send free water hardness testing kits for city water residents. Consumers can fill out an online form with their basic information, how many people live in the home and how many bathrooms are in the home. Discount Water Softeners includes a coupon towards the purchase of a water softener with each kit.

  • Install videos and guides: For consumers installing their water treatment products themselves, Discount Water Softeners provides online installation guides and videos. To view a guide in PDF form, simply click the model number to see the installation instructions. It also includes videos for the installation of various water softeners and water filtration systems.

  • Water softener warranties: All of Discount Water Softeners water softeners come with full warranties. The fiberglass tanks come with a 10-year warranty, softener valves carry a five-year warranty and brine tanks have a five-year warranty.

  • Best for: consumers looking for a wide variety of water treatment systems.

Profile picture of Greg Chick
Greg Chick Water Treatment Systems Contributing Editor

Greg Chick has worked as an entrepreneur for over 40 years with a background in plumbing, irrigation, pools and water heating. He is a member of Green Plumbers USA, International Association of Plumbing and Mechanical Officials and American Society of Plumbing Engineers. Greg works to educate residential consumers about quality plumbing products.

Discount Water Softeners Company Information

Social media:
Company Name:
Discount Water Softeners
Company Type:
Private
Year Founded:
1998
Address:
176 Detroit St Ste 13
City:
Cary
State/Province:
IL
Postal Code:
60013
Country:
United States
Phone:
(847) 462-9000
Website:
www.discountwatersofteners.com
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