Have you been interested in installing a water softener system? Discount Water Softeners offers a variety of softeners in order to help you find one that best fits your needs. Not only do we offer a variety of water softeners, but we also have a selection of filtration and reverse osmosis systems, UV lights, water testing kits, and more. Whatever your need might be, Discount Water Softeners guarantees quality products. Visit our website today for specials and order your products today!
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I’ve visited Discount Water's site two or three times, and it’s user-friendly. If the item's in stock, it usually ships immediately, which is anywhere from three to five business days depending on how it has to come in. If it’s LTL, it might be a little bit longer, but if it’s UPS, it’s usually easy ground. We got a couple of water softeners and the filter units based on client demand. We’ve had a good experience all in all.
The water softener system that I had was old so I decided to get a new one. I had Discount Water Softeners at my old house and they were good enough that I bought through them again. I got it through a website. It went fine finding what I was looking for, understanding the pricing, and ordering the product. The cost was pretty good and competitive for what it was and the system has been good so far. I’ve recommended it to a friend who bought off their site.
Our old water softener system was in a bad shape. I had to replace it as I needed soft water. I purchased one from the Discount Water Softeners' website and the ordering process was easy. The Discount water softener works awesome and the cost is reasonable. Also, the shipping was really fast as it took about 4 days.
My old water softener system went out on me after 15 years, so I needed a new one and Discount Water Softeners' technology and price were intriguing. When I ordered their water softener, I did most of it online and their website was nice and effective. Then I confirmed my order over the phone with the rep to make sure that I was getting the right stuff. Since I had already done most of the research, when I chatted with their consultant, it was about confirming that what I was buying was the right solution. But the solution that I purchased from them was garbage. It doesn't perform to the level of efficiency that it was supposed to and I’ve never been able to successfully get it to complete a cycle without running out of hard water. I've made all the adjustments, but it's still running less efficiently than something I would buy from a big-box store for half the price and get a better performing solution.
Within a month after buying their product, I've reached out to Discount, but I haven't been able to get any support from them. They just finger-pointed and said it was the manufacturer's problem and they pushed me out to deal with the manufacturer on my own. The manufacturer has been good at me, but Discount itself won’t even talk to me. I have bought three other water softeners for my other properties and I'm very happy with them, and I have no reason to go back to Discount. Although they've got a great website and they have good potential for a great product, they won’t back it up and it doesn't do what they said it was supposed to do. It has been performing very poorly and I'm not satisfied with it. As a matter of fact, I was trying to get them to swap out one of their piece-of-crap water softeners and they would get back the fancy one that I bought from them, since it's of that much value to me.
Thank you for bringing this to our attention. We originally involved the manufacturer at their request when we reached out to them to assist. We will be contacting them again to let them know that the issue is still not resolved for you. We do apologize and assure you we will make sure the issue you are experiencing with your system is resolved for you
My softener had died. It was 20 years old and wasn't softening the water at all. I'm on well water which is extremely hard and I like the feel of soft water. So, I went to Discount Water Softeners' website and ordered a water softener. The process was pretty seamless. The site kind of walked me through everything pretty well including installation. It was also very easy to define how many people in the home and what the demand would be. The only thing I struggled with was trying to get my well company tell me the hardness of the water. They didn't really want to disclose a lot of that stuff for reasons I'm not sure.
The product came here very quickly. Within a couple of weeks, it was at the door. I installed it myself and the softener seems excellent. It's got a straightforward kind of digital input and the hook is quiet. As compared to my old one, this softener doesn't seem to be wasteful of either salt or water which I'm happy about. Going with Discount Water Softeners is such an easy option. I've recommended them to a friend.
Thanks Kipley for your review! We want to make the process of purchasing the right water softener for your home as seamless as possible. So thank you for reviewing that process! We're sorry to hear that your well company wasn't very comparative. But we are happy to hear that you have soft water now! Thank you again for your review and for recommending DWS!
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I built a new house and needed the water softener because we're on a well and we have tannins in our water. I went to Discount Water Softeners' website and got their Upflow Genesis water softener. The water softener seems to be fine, but I picked up a core separator and the top of it blew off while I was out of the house, which flooded my basement. It happened the other day and I haven't called them yet. But overall, I would recommend them.
My old water softener unit stopped working and I got the Genesis Upflow Premier unit as a replacement. I ordered it through Discount Water Softeners' website and it was simple and easy to use. They had everything laid out well and it worked out well. I've been using the water softener but it's not working exactly as I expected. I've reached out to Discount's customer service support, and they sent me a confirmation email that they received my request. But I'm still waiting for somebody to contact me. The company itself has been great and I would definitely do business with them again. But the product that I've had has not been ideal.
We have hard water so we got a water softener system from Discount Water Softeners. I talked to them on the phone and visited their website too. Their website was good and their rep was great. It was good talking on the phone just to make sure I will get the right product and they were very helpful doing that. And then once I knew that, it was easy to go online and do it all there. We explored through all the options and they made sure I was getting the right size. So far, the quality is good and the cost was great. Since then, our water is softer. I’d recommend them.
Hearing that our website and our reps are great really makes us happy! And we're even more happy that you have soft water now. Thank you for recommending us, John!
This company's product is 100% US-made and from talking to them over the phone and reading reviews, it seemed like a solid product. I was replacing an older unit and was ordering from Discount Water Softeners online. But then I started a chat and had a phone call with someone. The representatives I spoke with were totally fine. I knew what I was looking for but they did help guide my decision-making as well. Then I did the installation myself. There were no issue and now, it's working fine. Discount Water Softeners has good customer service and good quality product.
Thank you so much for your review Pete! Being a U.S. based company is very important to us and we're proud to be! We're glad to hear that the process was smooth and that our reps were helpful. If there's ever anything that you need help with or have questions, please get in touch with us!
Our water softener system in the shower went out and the water was hard. The water didn't soap up and there were no suds in the shower. Our skin and hair didn't soften and it made our skin itchy as well, so we wanted another system. We then bought a system from Discount Water Softeners because of the price. Its quality seems good and we don't have any complaints.
Having hard water isn't fun and experiencing the results from that is even worse so we're very glad that you now have soft water! Thank you for purchasing from us and if you ever have questions or concerns, please contact us.
I had hard water and I purchased the water softener and water purification under the sink from Discount Water Softeners. I bought them through the website and it was easy to navigate. Then, I had some issues with the water purification thing. It wasn't producing water and it wasn't building pressure. I went around and around for a while with their service department in trying to get that figured out. In the end, they sent me a new one and that seemed to work great. But it took a little while to get a replacement sent over. Other than that, the quality of the items seem to be fine and using them made my wife happy. I would recommend Discount Water Softeners.
Thanks, Blake for your review. We're sorry that the first unit wasn't working properly but we're happy that the second unit is working well! If there's anything else that we can help you with, please let us know! And thank you for recommending us!
I've tried a water softener at one of my friend's house. Since I liked it, I also got a water softener and ordered it over the phone from Discount. The representative was easy to work with. However, I'm confused and I have some questions 'cause the quality of the water at my friend's house is better. Also, we see a lot of salt build-up around the faucet and we didn't get a proper manual on how much salt I should put in the salt bucket. We feel like the water is not coming the way it should and sometimes, after the reconditioning cycle, we see that the water comes out really brown and we have to flush it.
We're happy to hear that our rep was easy to work with. If you could give us a call at (847) 462-9000 or email us, we want to resolve this for you! We also have our manuals online for easy access! https://www.discountwatersofteners.com/manuals/
I ordered a water softener from Discount Water and it got here quicker than I thought it was gonna get here. I've never ordered anything that big in the mail and there were no problems. Everything showed up and I installed it. Their website was also easy to navigate and their product had a decent price too. I bought the whole-house system and so far, the quality is good and it's is doing what it's supposed to do.
Thanks, Steve for your review! Knowing that it was straightforward for you makes us happy. If you have any questions, please reach out!
The system I got from Discount Water Softener was for a new home. I'm in an area with hard water and I was given recommendations. When I did price comparisons to the Big Box, Lowe's and Home Depot, Discount Water was cheaper enough. I purchased the whole-house system through a website and the ordering was pretty straightforward. I had to do some research on the size that I needed. Online shopping for a water softener is a little tricky because you have to know how hard your water is and the grains per gallon, but once I knew what size I needed as far as going on that website and finding the right size, it was pretty easy.
The system was shipped and then I had a local plumber install it. We have been living in the house for a little bit before we got the system, so we could definitely tell the significant difference when we got it hooked up, how softer the water is. I’m definitely satisfied with Discount Water. My experience with them was mostly positive and I’ve recommended them.
Doing your due diligence paid off Kevin! We're pleased that you went with us and have seen the results in your new home.
It can be tricky shopping for a water softener so we're glad you were able to figure it out. If you need any help in the future, don't hesitate to ask! Thank you for the recommendation!
I have hard water. I went on the website of Discount Water Softeners and I decided to purchase their product online. The ordering process was moderately easy and their website was easy-ish to navigate through. But there were some things that were a little strange and confusing, but not terrible, so I had to call them. I dealt directly with their customer service reps and they were fine. When the product was delivered, one part came broken, which was kinda disappointing. They shipped me a new part but it was sad to get a part that was broken in shipping. Also, the installation instructions were subpar at best. There were instructions on part of it but there were no instructions on how to put everything else on. That was pretty bad. Other than that, I've noticed a difference in my water since having their system. It’s not earth-shattering, but it is better.
We're disappointed to hear that the installation process wasn't easy. There are also videos available to assist you. If those didn't help, please let us know exactly what part of the process gave you trouble so we can improve in the future.
If there's anything we can do in the future, please let us know. We're here to help.
When I purchased the Fleck 5600, I ordered it through the Discount Water Softeners' website. The process was quick, and their reps contacted me through email. However, the last product I received looked like there was a shift to a different manufacturer, so it came a bit different from the other products they had. In addition, they need to deal with a better quality control on their shipment through UPS. Given the quality of the items I've purchased, I’m switching to a different supplier.
I was able to get the water softener unit from Discount Water Softener for half the cost as compared to the places that deal directly in it, so I was really happy. I then had the unit installed by my own guy and he also recommended the unit because his has lasted close to 30 years. I'm really happy with what I got. I can see how many gallons it has before it recharges and it keeps a running count. That's a really nice feature that I enjoyed, and it's easy to use. It's all touch button and I can reset it. It's a pretty nice system and the water's a lot better using it. I would highly recommend it.
I'm running on a well and it's known to be a hard area so I needed to get some of the iron out and some of the softness in. I looked at a lot of different products and purchased the Fleck 5600SXT from Discount Water through their website as it seemed that it was the best value for my money. However, I was disappointed that I never got a response back when I placed a request for a basic setup initially. I was able to get a setup to what I believe is correct, but I'm not 100% sure for the size of softener that I have. We've only had it for six months but it seems to be functioning fine and it does its job. I'm also using an iron out salt so I don't have any redness in any of the fixtures in the house. I've been very pleased with my experience and I'd recommend them.
I'm disappointed with the Genesis model that I got from Discount Water Softeners and I'm thinking of returning it. I was replacing my previous one because it was so old and something in it was failing. I figured that the kits needed to do the maintenance on it were almost as much as the softener. When Discount offered Genesis, I liked the idea of not using as much salt. Also, while all the traditional water softeners were downflow, Genesis was upflowing and the water has gone through a lot of salt. It also says on their website that everybody's been satisfied with it. There's none that's been returned. After doing research, I looked at the size of it and then I picked the model.
I thought it would be maintenance-free for a long time and I just needed salt. But the unit doesn't work as advertised. It is big enough for my family of four and the house, but there have been a lot of times that we didn't have soft water and I'm not sure why. I go down and I manually regenerate it but then it still doesn't have soft water. I constantly have to clean our fixtures in our house because of it. I spent a lot of time on the unit to get it to the required rates that they advertised. I even went over it, hoping that it'd regenerate more. But it doesn't. It also doesn't use the salt like they say it does.
Another thing with it is that I can't set the times when I want to regenerate. Once you set your hardness and all the criteria for the softener, it sets its own times. I looked at different companies such as Fleck and Culligan but I went with the bang for the buck. I took a chance on Discount but in hindsight, I should have just bought the $600 Fleck model that was very similar to what I had. I probably would have been happier since at least my old one kept my water softened.
We're sorry to hear about the issues that have arisen from your purchase. Contact us and we will help with the setting issues you are having. Feel free to email or call and we will get try to rectify the issues.
I replaced an existing water softener system and purchased the mid-grade product from Discount Water Softeners. My interaction with the sales consultant was great and the quality of the item I purchased was very good. I noticed that the product uses a lot less water than the previous one. We also noticed that the water usage is down as well as the salt usage.
We have hard water, and I did a little research and found Discount Water Softeners to be good. I installed the Genesis water softener and it was pretty straightforward. I've only had it six months but so far it's been fine.
I purchased a Genesis Revolution 64,000 Grain Water Softener from them on December 20, 2017 and installed it approximately 10 days later. My water hardness before the installation was between 25-26 GPG and has continued to run that consistently before entering the softener. Initially my softener worked as described, or so I thought. One afternoon in February I decided to re-check the hardness of my water, and it had increased to between 15-17 GPG with over 900 gallons left before regeneration. I performed a manual regeneration and the water hardness dropped to between 0-1 GPG. I then re-checked with approximately 1000 gallons remaining before regeneration, and again, the hardness had increased to 15 GPG.
I initially contacted them on February 24, 2018 to tell them of my issues. Off and on since then we have tried several fixes, none of which solved my issue. They contacted the manufacturer who suggested I check to see if the float assembly would move freely; the assembly would not move freely, suggesting it was air locked. After a couple of manual regenerations, the unit would still airlock. The manufacturer sent me a new assembly which I installed on May 20, 2018 and then scheduled a regeneration for that night. I checked my water hardness the next morning, May 21, 2018 and it was down to 0 GPG. I checked the water hardness again on May 25, 2018 with 987 gallons remaining and the hardness was 2 GPG. I re-checked the water hardness again on, May 26, 2018 and with 756 gallons remaining the hardness has jumped to 11 GPG. So, in a little over 200 gallons of usage, the water hardness had increased 9 GPG.
Since the replacement of the float assembly, we have tried replacing injectors and different programming; none of which have fixed the problem. I have now entered the seventh month since I purchased this unit, and they have yet to fix the problem. I mentioned that since this unit was purchased new and has not worked properly from day one, that I would like a complete new unit. They answered with that they had talked to the manufacturer rep again and would be sending me a new brine tank. I do not believe that it is too much to ask that a product bought new from a company that has not worked properly since day one, be replaced after 5 months of attempted repairs. I purchased a similar sized Fleck from them in 2016 for my previous home and had no issues. I don’t know if I have received a lemon, but I cannot in good conscience recommend this product or company due to the issues I continue to have.
Our water is really hard, so we needed a water softener system. We purchased the 60,000-Grain product from Discount Water Softeners through their website. Their online site was okay and I didn’t have any problems at all with it. I was happy with the cost of the product that we purchased. So far, the quality of the system is good and it's comparable to the other system that we had before which has been replaced. The experience was straightforward and I followed the directions for the system. I would recommend Discount to others.
We were buying a new house and we wanted to get a water system and get it right the first time. I got the Genesis system directly through the website which was basic and user-friendly. We had been in the home for two months while we were waiting for the system to get here and my wife was very vocal about being itchy. Then at first, I was still itchy and I thought the system wasn’t using the salt I put in. But we've only had the system for less than a month at that time. We've had the system for three months now and when I looked, the salt is more than half empty and the system has been good. My wife hasn't been vocal about being itchy either. Overall, my experience with Discount Water Softeners has been easy.
Thanks Scott, for your review. We're happy to hear that the itching has subsided! We hope you've noticed other improvements in your new home as well.
If there's anything you have questions on or concerns, please do not hesitate to contact us.
My wife wanted a water softener system and I purchased the Premiere Discount Water Softener. The online ordering process was very easy then I had a professional plumber install the system for me and it went well but I might have been able to do it myself. So far, the quality of the product seems to be very good and the water is a little softer and different now.
I was replacing an old unit and the whole deal was in the price. I also verified that I was purchasing the correct equipment with a sales consultant and she was a very knowledgeable person. That was what made my decision to buy. Discount Water Softeners has got a good website too. It's very user-friendly and they tell you exactly what to do. They also have tutorials on how to install the product. When I bought replacement filters from them, shipping was very fast and efficient. I’d tell others to purchase there than a local place. They are a very good company and I'm very happy with the system I got.
Thank you for taking the time to visit our website and call us. We want everyone to be satisfied with their purchase as well as confident that they're getting the best of the best. We're happy to hear that you used our tutorial videos too! Thank for recommending us, Earl!
We had our other water softener for almost 20 years but it failed and we weren’t happy not having a water softener so it was time we purchased another one. We read about different brands and features, and Discount's website was easy to navigate. It even allowed us to compare different models and we picked what we thought was a good buy for what it did. My husband also called to make sure he understood all the features and he was satisfied with their answers. Then we went ahead and purchased the item. It was a simple thing to buy online and the cost was fair. We’ve had the product for a while now and we're very much happy with it. It’s working fine and I’d recommend others to purchase from Discount Water Softeners as well.
The process of ordering an important purchase like a water softener should be as hassle-free as possible. We're glad to hear that the website and the products were up to your standards Theresa! We're also glad to hear that it's working and you're happy with it! Thank you for your review and recommendation.
The water system that was in the house that I bought was really old and wasn’t working right. So, I bought a Genesis Water Softener System on the online site of Discount Water Softeners. Their purchasing process was very easy and their website had a lot of information and videos. I had a couple of questions on some different issues, so I called their sales consultants and they were really helpful. They also sent me some videos to look at. So far, I’m very happy with my water system. The cost was about what I expected to pay and if I bought it locally, I probably would’ve paid a little more. So, I got a better price by buying it online. I would tell people that I use Discount's system and that they should give it a try.
Thank you, Scott, for taking the time to review DWS. Knowing that our purchasing process is easy makes us very happy. We want the complete process to be as seamless as possible. If you do have any more questions, please contact us. We're happy to hear that you're happy with your system and you would recommend us!
I work with purified water so I've used water softener systems. I've always done my ordering from Discount Water Softeners' website and I've never had any issues that I couldn't resolve over the internet. The website is very well put together with a lot of information and everything is categorized nicely. They've always been extremely reliable and cheap plus the shipping has always been right on point. And the items are in perfect condition and everything's brand new. The package is great. Also, they're local with one of their branches in Florida which is another reason why I used them. I have high remarks for Discount Water Softeners. In my line of work, it's hard to find a place that you can rely on knowing that they're gonna have the parts I need. I recommend them to other people, too.
Jayson, thank you so much for your review and recommendation! Having an easy to use, navigate, and user-friendly website is important to us since it's important to our customers. So we're happy to hear that you like the website. Thank you for also reviewing the packaging and the product conditions.
The water here in Florida is really hard so we needed a water softener system. I liked Discount Water Softeners' price. My system pays less than $1,000 and the others were probably $3,000 and $4,000. A friend of mine who bought one of their systems told me about it so I went ahead and bought the same through the website. Discount could get a better page especially when you do mobile. Their website was like all over the place. But so far, so good other than that. And I referred a few people to Discount.
Discount Water Softeners Company Information
- Social media:
- Company Name:
- Discount Water Softeners
- Company Type:
- Year Founded:
- 176 Detroit St Ste 13
- Postal Code:
- United States
- (847) 462-9000