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Overall Satisfaction Rating
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This is my second Dimension One hot tub in 18 years, it's always winterized and meticulously maintained. Had problems with leaks, motherboard and finally heater all last summer. Ordered and paid for a new one last August, apparently my hot tub needs a Fast Flo heater and none were in stock. I waited, was constantly told, "Any day now." Finally had the hot tub winterized in November. I started calling in March again and was told still on back order-it's now mid May. Called the manufacturer, left messages-NO RESPONSE. Jacuzzi apparently owns Dimension One-called there, NO RESPONSE. I just don't understand how this heater isn't yet in stock-is there only one manufacturer in the ENTIRE world that makes this heater? Never again!
Thank you for being a Dimension One Spa owner and we are very sorry about this Fast Flo Heater situation. As you know this is a unique and patented heater for our product. We have switched manufacturers of this unit last year and thought we would have this unit by now for any customer. Our latest updates stated that we should have it available by the end of May. Please call you local D1 Dealer or EZ Spa Parts online to check the status of ordering the replacement heater for your spa.
After 18 months we are on our 2nd hot tub and having same issue... Now this one had issue 8 weeks ago, service company took 3 week to come repair... Worked okay for couple weeks. Now same problem... It’s 3 weeks today and still no service person has come out. Reported this company to the BBB and have hired an attorney for full refund.
Regina - I am glad that everything has now been solved for you. Thank you for your patience.
We purchased this spa in 2012 and have been pleased with the unit. Recently however, three of the twelve led lens covers have eroded in the water and have broken off. The dealer I purchased the spa from informed me this could be a potential electric hazard and also possibly damage the tub. I was told today that the cost to repair the unit could easily approximate $1,000 as the tub would have to be disconnected by an electrician and the tub physically moved in order to allow repair. I am amazed that a water soluble product would be used in a spa. Has this happened to anyone else?
Robert @ D1
Waiting three years on a fix on a hot tub that is just over three years old and still under warranty. Same issue from about three months into our purchase. They keep "fixing" things but the problem remains, and it takes weeks or months to get anyone to show up to do the repair. I HATE this hot tub. Can't remember the last time I was able to use it. Called the main company number and they hung up on me when I mentioned a problem. My husband is a vet and he was proud to buy American made and from a vet owned company. They are a disgrace. Purchased (paid cash) from Modern Gas in Albany, Ga.
We have done everything beyond the warranty on this spa for you. I personally have been to your home on three appointments to make sure that your spa was working properly. As you know on the last visit we found that there was NO AIR movement around you spa which was causing it to overheat quickly and this is what burned out the pumps. This was not a warranty claim, but we replaced and installed new motors at NO COST to you to make this right. We have tried everything to make you happy.
I purchased my first Dimension One spa in 1992. Took care of it like it was a baby. Poured money into it, but finally I gave up and in 2004 bought another spa - another Dimension One because I really liked the configuration of the seats and jets. This tub is worse than the last one. I've replaced the circ pump 4 times, the entire motherboard, the heater and now the control panel needs to replaced. And it leaks. I'm single and the only person that uses it. I check the water and clean the filters weekly without fail. This freakin tub has never worked more than a month without needing repairs. From the beginning the store I purchased it from stopped selling them and wouldn't service it. The company does not stand behind their products.
The only reason I've kept it this long is because I found EasySpa parts in California and they've walked me through some of the issues. I just spent a couple hundred on the 4th circ pump only to discover the control panel needs to be replaced. This spa is going to the dump and I'll research and find a new spa that stands behind its product. Stay far far away from Dimension One Spas!!!
1.) To go through that many circulation pumps on any spa is unusual. How are you putting chemicals into the water weekly?
2.) D1 spas have a 5 yr. warranty on the Reflections Collection which is better than nearly all manufacturers. All manufacturers purchase electronics from 2 suppliers, one of make them. Some last longer than others but in the end, we do want to help. EZ Spa can help
Please contact me at firstname.lastname@example.org
I absolutely love my hot tub!! It's great for relaxing, and entertaining. It's fun for kids, easy to keep clean, and perfect for unwinding after a long day. It's sturdily built, a nice size, quality materials, and constructed well. Good foundation, eco friendly wood, and no harmful chemicals. Very pretty, comes in appealing colors, shiny woods, an appealing shape. A good size, easy for kids to get into and out, but also not too low for adults to sit in. With proper care, my hot tub should last me for decades. The quality can't be beat. Endless hours of relaxation, perfect for sore muscles, or cooling down after a workout.
Let me first start by saying there is nothing better than a long week and day at work then going home and getting into this amazing hot tub! I love making a nice drink, turning on the jacuzzi jets, and relaxing for at least one hour each night in my hot tub. This is one of the best things I've ever invested in my entire life... One of my favorite features my hot tub has is the ability to change the colors of the lights in my water, as well as change speed and duration of the water jets. I couldn't ask for a better hot tub than this and this is the third brand I've owned in my life. Will recommend to anyone who asks and all of my friends really really enjoy it as well!
Its jets feel nice, relaxes me. Can't wait to get into my hot tub. It feels so good, relaxes me, soothes my achy bones and makes me feel a lot better, less sore after working out.
I really like this brand of hot tub. I purchased this at a fair for a really good deal. I would recommend this brand of hot tub to anyone new purchasing a hot tub for the first time. The water gets very warm.
I from California. I like it. I want visit it. I will usually following it. Good luck to you. Thanks for all. My bathtub is very good. I'm happy with it. It helps me to relax those tired at work.
Dimension One Spas Company Information
- Company Name:
- Dimension One Spas
- Year Founded:
- 1819 Aston Ave, Ste 105
- Postal Code:
- United States
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