Dimension One Spas Reviews

I look forward to buying the Sarena Bay spa in the future as it’s state of the art and new. The problem I have is my 1993 Spa is still working! I live in Canada and bought it when I was in the Military and it has moved to 8 different locations in Canada and still works great. At 25 years I have of course changed out a few things over time; like 3 covers, 1 pump, air billows and a few jets but that is it. I am definitely extremely happy with my purchase long ago and all my friends and family can’t believe it is still running! WELL DONE D1.

I purchased the Dimension One Journey Spa in August 2016. I have followed the suggested maintenance program consistently. I have turn the spa off only when changing the water since I have owned it. Myself and my wife especially love to use the year round but in January I discovered a loss of water and a leak somewhere in the plumbing, I’ve had to add water every 3-4 days. I contacted the place I purchased the Spa and they referred me to a service company that has sent a repairman out twice to diagnose the problem. The last visit was 1 month ago. He said he had to order the parts and since then he no longer works for the repair company.

I bought my Amore Bay spa used. It was a couple of years old when I got it and had it professionally moved to my house for $500.. I now have had it for three years and it is wonderful spa. I had to replace the motherboard and was easy repair for me. I keep the two filters clean (once a week remove and flush with sprayer hose). I don't like chemicals like chlorine or acid. I researched and found Clarity Waters (look them up in San Diego CA., (the owner will tell you all you need to know)!! Incredible find, make sure you research because I believe when use harsh chemicals it breaks down the components in the spa quicker. I use a potassium shock. I buy it on eBay, "In The Swim" SPP. It's the best price I found. Good luck and happy Spa-ing.

I bought my Wayfarer in 2008 and for five years at that house it ran 24/7, except of course when I drained it periodically per the maintenance schedule. The only problem I had in all that time was the connection inside the filter chamber to which the black filter lock thing attaches. It was quickly replaced under warranty and has not been a problem since. After five years there, we moved to a rental house in a better school district while we looked for a permanent home. We paid to have the hot tub moved and installed there, then six months later we moved to our new home where we again paid to have it moved. Through both moves it continued to operate normally.

We have the 2017 AURORA and we absolutely love it. It has tons of power and the lounger fits me perfectly. I like the fact that I do not have to fit to keep myself in the set. The headrest that moves up and down is great for our family. I would highly recommend a Dimension One Spa!

This is my second Dimension One hot tub in 18 years, it's always winterized and meticulously maintained. Had problems with leaks, motherboard and finally heater all last summer. Ordered and paid for a new one last August, apparently my hot tub needs a Fast Flo heater and none were in stock. I waited, was constantly told, "Any day now." Finally had the hot tub winterized in November. I started calling in March again and was told still on back order-it's now mid May. Called the manufacturer, left messages-NO RESPONSE. Jacuzzi apparently owns Dimension One-called there, NO RESPONSE. I just don't understand how this heater isn't yet in stock-is there only one manufacturer in the ENTIRE world that makes this heater? Never again!

After 18 months we are on our 2nd hot tub and having same issue... Now this one had issue 8 weeks ago, service company took 3 week to come repair... Worked okay for couple weeks. Now same problem... It’s 3 weeks today and still no service person has come out. Reported this company to the BBB and have hired an attorney for full refund.

We purchased this spa in 2012 and have been pleased with the unit. Recently however, three of the twelve led lens covers have eroded in the water and have broken off. The dealer I purchased the spa from informed me this could be a potential electric hazard and also possibly damage the tub. I was told today that the cost to repair the unit could easily approximate $1,000 as the tub would have to be disconnected by an electrician and the tub physically moved in order to allow repair. I am amazed that a water soluble product would be used in a spa. Has this happened to anyone else?

Waiting three years on a fix on a hot tub that is just over three years old and still under warranty. Same issue from about three months into our purchase. They keep "fixing" things but the problem remains, and it takes weeks or months to get anyone to show up to do the repair. I HATE this hot tub. Can't remember the last time I was able to use it. Called the main company number and they hung up on me when I mentioned a problem. My husband is a vet and he was proud to buy American made and from a vet owned company. They are a disgrace. Purchased (paid cash) from Modern Gas in Albany, Ga.

I purchased my first Dimension One spa in 1992. Took care of it like it was a baby. Poured money into it, but finally I gave up and in 2004 bought another spa - another Dimension One because I really liked the configuration of the seats and jets. This tub is worse than the last one. I've replaced the circ pump 4 times, the entire motherboard, the heater and now the control panel needs to replaced. And it leaks. I'm single and the only person that uses it. I check the water and clean the filters weekly without fail. This freakin tub has never worked more than a month without needing repairs. From the beginning the store I purchased it from stopped selling them and wouldn't service it. The company does not stand behind their products.

I absolutely love my hot tub!! It's great for relaxing, and entertaining. It's fun for kids, easy to keep clean, and perfect for unwinding after a long day. It's sturdily built, a nice size, quality materials, and constructed well. Good foundation, eco friendly wood, and no harmful chemicals. Very pretty, comes in appealing colors, shiny woods, an appealing shape. A good size, easy for kids to get into and out, but also not too low for adults to sit in. With proper care, my hot tub should last me for decades. The quality can't be beat. Endless hours of relaxation, perfect for sore muscles, or cooling down after a workout.

Let me first start by saying there is nothing better than a long week and day at work then going home and getting into this amazing hot tub! I love making a nice drink, turning on the jacuzzi jets, and relaxing for at least one hour each night in my hot tub. This is one of the best things I've ever invested in my entire life... One of my favorite features my hot tub has is the ability to change the colors of the lights in my water, as well as change speed and duration of the water jets. I couldn't ask for a better hot tub than this and this is the third brand I've owned in my life. Will recommend to anyone who asks and all of my friends really really enjoy it as well!

Its jets feel nice, relaxes me. Can't wait to get into my hot tub. It feels so good, relaxes me, soothes my achy bones and makes me feel a lot better, less sore after working out.

I really like this brand of hot tub. I purchased this at a fair for a really good deal. I would recommend this brand of hot tub to anyone new purchasing a hot tub for the first time. The water gets very warm.

I from California. I like it. I want visit it. I will usually following it. Good luck to you. Thanks for all. My bathtub is very good. I'm happy with it. It helps me to relax those tired at work.