DRB Homes Reviews

Where to start! We just bought a Townhouse in Laurel Maryland and they didn't deliver what they promised. We had to travel from Seattle to Maryland five times to make sure our dream house build right and they promised "not to worry and it'll be like the model" and we took their word for it and trusted them....The false advertising for "luxury townhouse" was a big disappointment. We told our concern to the Project Manager and others and we're told they'll get back to us but it doesn't seem like it. I've been sending texts to remind them and still waiting to hear from them...

We closed on our home on Sept 17 2021 in Atlanta subdivision. On April 24 2022, I contacted the warranty department of Dan Ryan to inform them that a sink hole is developing along a fence line that I share with my neighbors. My greatest concerns is that the hole will get worse which can result in collapse of the fence line and that it is near the wood deck that could cause structural damage. It had only been since Sept 17 2021 that we closed on the property. Mr. Tim ** contacted me via email the next day on April 25 and stated he would have his site manager evaluate the area.

An absolute horrible experience with DRB (Dan Ryan Builders/Homes) Luella Grove 2nd phase in Locust Grove. We were truly desperate to get this home. So we did. We closed on December 31, 2021. We have so many regrets. What should have been an exciting day for us, was not because we knew we were closing on a home that definitely was not ready for a closing. In July of 2021 once we put our contract on what we thought would be a beautiful new home we went by at least once a week to check on it. There was always beer bottles & cans all over the yard as well as inside the home. So we decided to mention it to the builder manager (Deangelo) over Luella Grove. He didn’t seem to think is was a big deal. In fact over the next 5 months whenever we would bring things to his attention he was always very nonchalant, but assuring us that on closing day it would be perfect.

I have attempted twice to purchase a new home from Dan Ryan Builders in SC in the past 2 years, as I have been looking to relocate from Central Florida. However, to say my experiences have been quite negative is speaking lightly. My first time over a year ago we spoke to Tim Dunham, along with several others. and much of the info I requested came with some degree of effort.

We closed on our Dan Ryan home in May 2021 with front porch columns that were incorrect. We were promised this would be fixed - it's February 2022 and even with emails and calls to Dan Ryan Management nothing has been done about it. They just don't care. My advice is don't close until EVERYTHING (and I mean everything) is PERFECT because their warranty department could care less about you.

We put down a sizable deposit on a build with Dan Ryan. The first day of construction, we noticed cut corners. We’d had a bad experience with a builder before, so we stopped by the site daily to check on things. We found that the workers were drinking on the job, many were illegal and didn’t speak English, and they employed children to do construction. We were told that these things would be addressed, but they weren’t. Before closing, we had 5 walk-throughs. There were crooked walls, leaks that had been obvious for weeks, Columns on the front of the house that hadn’t been placed properly, the stairs weren’t properly screwed down, a glass backsplash with noticeable cracks in it, and the septic system was placed all throughout the yard. We’d asked that it be put in a certain location for us to be able to put in a pool.

I am currently in the process of buying/building a new construction townhouse bin Strabane Manor, Washington Pa. We signed the contract in March. We were lured in with a completion date of July 31st, and was reassured this would happen. So, we got financing started. Next it was picked back until mid August, then mid September, then October 1rst and now who knows. We have had to do financing 3 times because of the constant changes. Now we will have to do it again. With the reassurance of October 1rst, we put our house on the market and have to be out by November 4th. We are renting our current house from the new owner of our house at our own expense. This is ridiculous. We have been lied to over and over. Then when I try to call and voice my concern, you can not get a hold of anyone. I am at the end of my rope. We are going to be over 3 months behind.

Recently found a major leak in my walls. Upon a engineer's review and report this leak had been happening for years. Either from the time the home was built or when Dan Ryan came back in 2019 and replaced a piece of flashing at my house. I can not get ahold of anyone via phone or email. Insurance will not pay to fix wall and I am out of pocket thousands of dollars. This should have never happened and is work done poorly.

We own a townhouse in Briar Run, Ranson WV. We are happy customers as DRB honored its commitment to warranty repairs. Kudos for WestWarranty@DRBgroup. We have a lot of respect for the manner you treated us and ultimately solved our problems. The attention DRB West paid to our needs made us connect better with the new house and the new place. It is important how you start the ownership. It is the time when you feel vulnerable and fight the adaptation process. The positive interaction made us feel rooted in the right place!! Good job Kevin, Susan & comp. Thanks again.

I knew I wanted an end unit, a Salisbury, just like the model home. With that being said, I understand that you will not get the model home. I was told you were not even able to pay to upgrade anything in the home, that you're buying. I wanted to fireplace and the open oven range, as seen in the model home and honestly, what sold me on these townhomes. I was told they did not "pre sell" any lots or homes but that they were all sold out. Makes sense, right? No.

I’m so thankful to have found this review board. It lets me know I’m not alone in my experiences and frustrations with DRB. From the beginning of construction there have been inconsistencies with communication along with DRB’s inability to deliver what we signed and paid for. Wish I could go into more detail right now, but DRB’s lack of integrity and transparency start from the division president and trickle down from there. It would seem like buying and building a house would be a process where no shortcuts would be taken, but that has not been the case. And trying to get real help or even getting them to own their mistakes and provide productive resolutions has been impossible and frustrating beyond belief. You all are giving great insight on what to watch for as my home nears completion.

If you are looking to purchase in the Broadview Estates plan in New Stanton, PA - BEWARE! There are three high pressure natural gas transmission lines that run through the plan, underground. Each line carrying up to 1100 psi of natural gas. The lines were placed in 1952. The same lines erupted in Salem Township (same county - same set of lines) as a result of corrosion. Check it out for yourselves. All properties are within 1/4 mile of any section of these lines. Some right on top of the right-of-way. **

We bought our home in October 2020, after months of delay! I told them I am pregnant and would like to move in before the baby gets here, did they care, nope! Can you imagine moving and a newborn baby! From the day we have moved in we have faced issues, nonstop. The flooring is the worst. Creaks, gaps, all of it! It is like we are in an 80 year old home! Everywhere you step makes a sound. We have been dealing with "repairs" since we moved and all it does is waste our time and makes the flooring worse off. It has been a nightmare, a complete nightmare. The project manager is unprofessional and does not oversee the contractors! We are so devastated and frustrated but no one at Dan Ryan cares because they took our money and don't care about giving us a decent home.

I think writing a review may be the best way to get into contact with these guys because they don't reply to emails and they don't return SCHEDULED phone calls. I was told that a representative would call me back to go over pricing and I haven't heard anything all day. I tried calling back and they sent me to voicemail. They have horrible customer service, and while we loved the homes- we're honestly thinking about just moving forward with different company. This experience has put a really bad taste in my mouth and I hope that moving forward they stay true to their word.

I closed on my Dan Ryan built home on December 15, 2020. The paint on my garage door starting to peel in April 2021. The warranty manager told me that it is my responsibility, it's not covered under warranty because it's a cosmetic issue.

The issue we have has been ongoing for years now. Second Floor Flooring. We have filed several complaints with the builder and QBW with no resolution. We have raises throughout our second floor flooring, the boards under the carpet are knocking as if they are not nailed down, slumps in the flooring where the edge of the floor meets the walls - you can see openings - but according to the builder and QBW, this is normal for a settling home. We've complained now for seven years - since the one year inspection of our home build. Our piping is bad throughout, if anyone uses the restroom upstairs, my guest has to hear the waste knock through the walls. I have never been in anyone home where their floorboards throughout are loose or where I had to sit downstairs and hear the waste in the pipes through the walls. Nothing is normal about any of this.

Dan Ryan is horrible I do not recommend working with them. They give you starter yards which would be fine if I could start the yard. The grading was done so horribly I have a pool accumulating in my backyard. It's starting to get so bad with a bad rain it will flood my basement. I have tried to be nice and ask for them to fix this and stand by their work and they will not, they continue brushing me off telling me it was done right and there is nothing they will do. This has been a horrible experience for me. I have spoken with several of my neighbors who also suffer from this and they have had to pour thousands of dollars to get it fixed. This is absolutely unacceptable and horrendous customer service. I hope you all go under!

We purchased a Fielding home three years ago and loved the quality. We sold that house this year and decided to build again with Fielding (which is now owned by Dan Ryan). A few days after we gave them a deposit we decided to go in a different direction because of the major delays being reported in building currently (in fairness, not just Dan Ryan but most builders due to materials and coronavirus). Dan Ryan agreed to release us from the contract because someone else wanted to lot we chose. We signed the release over three weeks ago and have not received our deposit back. No one at the corporate office will call us (or my realtor back) and the divisional president has said that he is "working on it." This is a substantial amount of money that is in limbo and the lack of follow through on the part of Dan Ryan is very troubling.

We purchased our home October 9 2020. Closing day we were told our refrigerator was damaged and a door replacement was reported/ordered. It became our responsibility to follow the entire situation through with a whirlpool vendor. The replacement refrigerator door arrived 8 weeks later (December) damaged again. we had to arrange ordering a new door. The replacement door arrived late February. Finally on March 8 2021 the replacement door was installed approximately 6 month later. Our yard has been an issue from day 1 also. The grading of the yard is horrible leaving large amounts settling water in the yard. We have been complaining with pictures included. This was a problem with installing our fence because the ground was so saturated with water. In the meantime the builders working on a new build next to us damaged the yard trying to get a bulldozer from being stuck.

It has been a terrible experience. Poor quality workmanship. Was mislead regarding lot. Deposit was offered back but the cost of home had already increased. I could not afford to back out. No other option was offered. After complaint was made to home office I think the workmanship decreased even more.

We started all of this back in October 2020 and were told even in December they should break ground in early-mid January. Finally we had our pre-construction meeting on Jan 18th where the project manager told us they’d start breaking ground in a week or 2. Two weeks go by and then he tells us we’re 4th in line and they'll start in about a week.

This company I was so excited to buy one of their home due to their designs but their customer service and sales department are very unprofessional. I had to bite my tongue on many occasions dealing with these people. Try buying a 300k house and have people rude to you like you not supposed to ask questions or be treated with respect. I'm so glad I'm done with these people!!

I had to have a plumber come out and they said the pipes were not installed properly so now I have a backup & I have to get new pipes installed for $800; 1st in basement & now in the kitchen!! WTH UGH.

We started in Oct. talking to one of Dan Ryan's Agents, about building a house for my Mother. Dec.1 my Mom arrived to see the finishes, we were told to just pick any one to get a price. We were told we could go to the Design Center to choose finishes. When we tried to make a appointment at the Design Center nobody would call me back, a Week went by. So I finally called The Regional Office. Two days later, someone finally called me to tell me that you have to have a signed contract with them to even get to go over to the Design Center to see what is available. This was for a 300,000 house, everything we asked for was "AN UPGRADE".

Do not use Dan Ryan as a builder if you value quality in your home & working with a builder who will be reliable, trustworthy & still express concern for your issue even after you buy your property. I just moved into the neighborhood right next to this one & within 3 months I have multiple leaking, mildew & other plumbing issues that are still not fully resolved. Upon speaking to other members of the community, going to their reviews & complaints I realized I was not the only one having issues within a short period of time from moving in. DRB will do the bare minimum when it comes to quality & things needed for your home, they cut corners. I literally had the director of warranty tell me, "We could have done something as you requested but we didn’t."

I would echo what Kim from Butler said. Except we have been at this 3 months longer then her and our house is even further behind. We signed our deal in August 2019. We are currently being told September 2020 for a finish yet at the beginning we were told 6-7 months. Never did we think it would be over a year. We went through the same process of getting no response from the old project manager to eventually find they hired a new one. Nothing was done on our property from November until April. Then they got shut down for COVID. We now have a shell and roof and nothing more. No one except Michael will respond to you. Upper management doesn't give two craps about you as long as they have your deposit. Do your research and go elsewhere. Never enter a deal with them again.

Dan Ryan Builders are great at marketing and selling you on their home designs. As we proceeded forward, we were happy and excited. Dan Ryan Builders was good about setting up the appointments and moving quickly. We found out that there are a lot of hidden costs that is very deceiving in their marketing plan. The house plans does not include standard items such as lights, knobs for the kitchen cabinets, etc.. We added approximately 30K+ to make our supposed to be "Dream Home" complete. As time moved on the items that were promised turned out to be "Red Tape" and we had to fight to get what was marketed and promised. (8' island promised, became a 4' island...one example) Despite all the frustration, we still tried to make the best of it.

The sales agent will give you falls commitment that they will fix the problems. We faced these 2 problems.

Tom ** – Strabane Manor, Washington, PA. In my opinion, “Buyer beware”. In my opinion, DRB is not in business to make sure their customers are satisfied, they are in business to sell as many homes as they can to improve their bottom line. At least in my case customer satisfaction means nothing to DRB!!! When I purchased my Cambridge home, at list price, I was told that I had a year to have DRB come back in and touch up the defects in the walls, but I was told I should wait until about two weeks before the year is up to call to make sure all screw heads that were coming out would be on the surface by then.

5.1.19 pressured $5000 deposit said couldn’t start building until we gave it to them (6 unit TH). Plans to finish 11.19 then within 2019. NO drywall as of 4.20. 6 months late need house. Won’t give deposit back. Do not build with them. They take money and do not care about your life. Severe asthma elderly individual needed a home and they didn’t have a heart to give the deposit back. Just sad. Very disappointed.

This is my second new build and the quality of my house built by Dan Ryan was a complete disappointment. I would never buy another house by them ever again. We had a flood in our basement before we moved in. Possibly damaged one of our hvac units, and they don't want to warranty the repairs even though I only closed on the house less than 16 months ago.

I was under Contract and building our dream home with Dan Ryan. Spent a lot of time picking out the floor plan, Elevation and picking out everything we wanted at the Design Center. In February we had our preconstruction and went over the blueprints and everything was correct so I signed off on them. During the meeting I was informed they did not like unannounced visits, because oftentimes buyers would want to point out things wrong when actually things were not wrong. It would be things they just had not gotten to. I found that strange, but I agreed. Now here we are in March and I would just ride by periodically to see how progress was going only to find out they had built, wrapped and put the roof on. The only problem is what they built looked nothing like what I bought.

Before closing, the sales woman was so helpful and nice. I had seen the negative reviews, but there are always people who you can't please, so we chose to ignore them. Fast forward through closing and maybe a month later. There were a few items we noticed prior to closing that we were told would be fixed right away. 1.5 years later, and we're still waiting on a few items to be address. We've gone through 4 warranty managers in that time. Every time a new manager starts, it's basically starting the whole process over again.

Save yourself the headache of buying with this company. I was set to close on a house in January of 2020. Thank God I didn’t. My realtor caught them lying about the condition of the home. The HVAC unit wasn’t working properly and hadn’t been installed properly. Instead of trying to remedy the issue, they straight up lied and then when they got caught they wouldn’t take accountability and they said they weren’t fixing it. So of course I declined to close on the house and there was no remedy offered by Dan Ryan other than to accept it and move in hope for the best but if not then you’re covered by warranty. This company is a disgrace, and they’re probably the worst builder you can buy from in Maryland. Please do yourself a favor and stay away.

Dan Ryan builders built our home in 2018. We were ready to close by the end of August 2018. During the process, we realized that the flooring and shower tiling in the master bathroom was not what we had picked out. I was 9 months pregnant and 2 weeks away from my due date. We were told that they could change the flooring but only if it was done RIGHT away which meant that we would have to push back our close date. They gave no consideration to the fact that we could not accept that timeline due to the fact that our baby was due and we had to stick to the closing date. Therefore when we again asked them to put in the correct closing at a later date they REFUSED. I felt severely taken advantage of and am furious at their brazen lack of respect to own their own work.

Updated on 09/15/2020: I previously wrote a review and unfortunately this site will not allow me to take it down. I’m really happy with my new home purchase and the customer service I received along the way. The builder was readily available despite Covid. The home was delivered on time beautifully. And our appraisal was higher than the price we paid. We are happy customers.

We had a new home built in 2018. After one year Dan Ryan was supposed to come in and repair any issues. We had one small 45 degree wall that was bowed. They have spent the past year trying to correct this issue, but could never get it right. It was ripped out numerous times. Then they started ripping out adjoining walls to try and make them match, and that still did not work. We now have 3 bowed walls and Dan Ryan has decided to walk away form it. They even cut outlet and light fixture holes too big and tried to fill them with caulking. Our once dream home that cost us $220,000 is worth much less now and we are going to probably hire our own contractor to come in and rip these walls out and rebuild them, costing us thousands. Dan Ryan is a joke and a scam.

They are selling people homes just trying to get a sale, my ductwork was never completed. They have done blow test twice and my clothes in my closet still to this day after 2 years has caked up dust (dirt) when hanging in the closet and they will not fix it, previously they went in the laundry room and found out that there are a HUGE open whole that was not sealed for over an entire year and now after 2 year my glass master bathroom shower literally just almost fell on the floor and I'm the only one the uses it the majority of the time and they will not fix so evidently they are putting faulty items in the homes and then eventually it will need to be replaced so I'm spending more money for repairs and re-washing clothes! DO NOT REPEAT DO NOT BUY A NEW HOME WITH DAN RYAN THE RIP OFF BUILDERS. DO NOT!!!!! Ughhh.

There is so much wrong with my home. I have had problems since I bought my home in November of 2017. I have been dealing with so many project managers. It's ridiculous. All you get is the run around. I've even had a structural engineer tell me there is something wrong with the foundation & Dan Ryan still keeps giving me the run around.

We just finished building our retirement home in Cedar Meadows and we've had a wonderful experience! Shane was so helpful through the whole process and we couldn't be happier with the finished product. Tim stayed on top of everything and delivered a beautiful home to us right on schedule. We would recommend Dan Ryan Builders to anyone looking for a beautiful energy efficient home! Pam & David.

If only I could mark zero stars! Please, find another builder and save yourself tons of headaches! Where do I start? I’ve been in my brand new home less than 11 months:

We purchased a new home from Dan Ryan Builders. The construction is OK, but they are not very responsive to problems you find after the initial 90 days of your moving in. They appear to be more concerned about providing social activities after the sale, than backing their "product".

I have purchased a home from DRB in Cedar Meadows Subdivision, in White Post, VA. The Sales Manager, Shane has been so much help with his updates and kindness during the process. Tim, the Construction Manager has done the same. They both couldn't be any nicer or in any other position that would serve the public any better. I love the house. The people here are also very kind. I think the process from the beginning to the end has been a win win for me.

Our agent, Shane **, provided a personalized, enthusiastic and no-pressure experience which lead to our decision to relocate and build a home in Cedar Meadows. All details were carefully explained and the follow up after the project began has been the best home-buying experience we have had in 35 years and building 3 custom homes.

We have known of Cedar meadows for several years and after selling our large house we visited Shane with Dan Ryan homes and within a week we had selected the lot, the house and within 6 months we had moved in. Shane and Tim kept us in the loop the entire time and were willing to listen and try to resolve the concerns that we had. Even texted photos of the progress.

I’ve had 6 homes, 3 custom built, I designed and did the general contracting on last one a log home. I had a wonderful experience with Josh ** project manager. He was professional and took a special interest in making the home top notch. One week after moving in a power surge blew out half the breaker box, within hours he had an electrician fix it. He made sure the construction site was clean, and all work done to my specifications, even doing things to make my home adjusted to my disability needs. I hesitated relinquishing control over to a builder as I can be quite “determined” about a quality built home.

I called and sent a request on their website about a townhouse and asked a few questions. What is available at this time? Is there any incentives? What is the timeline from contract to complete? No response then I went to this website and read customer reviews and Dan Ryan's response and let me say the customer hell all these customers cannot be wrong! I then did some research of my own and decided I will not go with Dan Ryan Builders unless there is a iron clad contract and some type of consequence for them not providing excellent customer service! The homes they sell are not free!

I love most things about my Dan Ryan kitchen in the Cooper 3 model in the Greenville, South Carolina area. However, I cannot understand who thought it was a good idea to put the installed trash can drawer at least 5 steps away from the sink. There is a cabinet to the right of the sink that could easily hold the trash can/recycle can cabinet, but it was used for other storage. It makes me wonder whether the designer of this kitchen model was ever in a kitchen and watched how traffic flows through the space. This needs to be adjusted and corrected for no extra charge, in my opinion. Thank you!

The contractors have parked on my grass and driven onto my yard so many times they have destroyed my front yard. Made the project manager aware of some issues that were never corrected before closing. There is a steel rod hanging outside on the a window that is still there, I'm worried it may hurt someone coming to clean my windows. Blue tape is still up in the house and so many nail pops that were corrected and blemishes/scratches on the cabinets. No one has come out to fix the drainage issue in the back yard. The "cleaners" destroyed the glass doors in the office and left so many scratches. Sadly I had to put my trust in the project manager because my wife was nine months pregnant during closing so I had other things to deal with.

Did a great job turning it around.

This house has had nothing but issues. First off my dog could of built a better house. My granite countertop fell off in the middle of the night and put a big hole in the floor. Big gaps in windows, garbage disposal never worked, several light sockets that don't work. Already had to replace the HVAC system in a 5 yrs old home. The list goes on. This house is a nigtmare. Literally a money pit. Screw you Dan Ryan. Nothing but a bunch of crooks. 317,999 house and it's garbage. Don't get sucked into buying one of these houses. It will be the biggest mistake. Building this house has been my worst nighmare.

I've lived in a Dan Ryan home for about 3 weeks now. I have already had 2 major issues: First, the dishwasher was connected with a hose which was too short and got kinked, which caused the dishwasher to back up. It caused water to pool on the kitchen floors, which according to them are highly susceptible to water damage. I also just had a kitchen cabinet door break off after maybe 5 cycles of opening/shutting it. The screw retaining the hinge to the counter was in a hole which was clearly stripped of all wood, so the screw had nothing to latch onto.

We purchased a Dan Ryan home in January 2019. Since we closed, we have had numerous problems. The latest problem has been causing my wife and my allergy problems since shortly after we moved into the house. The problem that was just discovered is that the air conditioning condenser drain pipe was broken off, causing the water to drain into the wall of the house instead of to the outside. The water has run inside the wall and down onto the concrete slab where it has destroyed the flooring in the bedroom and out into the hall. My wife has been coughing for months, but we didn't know what was the source of her continued allergic response. There is a mold issue, as well in the wallboard, studs, and the plywood of the outer wall. We want Dan Ryan Builders to buy back this home, and for them to pay for any doctor bills resulting from this continued exposure to mold.

I’m not one to complain or leave reviews but I could fill a book with all the issues we experienced with Dan Ryan Builders. The bottom line... They sell you on quality products and installation then subcontract out their work and install entry level products even if you upgrade to their highest end finishes. Once they have your money, they cut and run. At closing we were told any issues would be resolved at our 120 day walk through. Dan Ryan’s documents state they have 10 days to schedule all remaining warranty items at that time. As of 9/5/19 It has been 220 days since our 120 day meeting and our warranty items have yet to be scheduled. No one returns phone calls, emails, or shows up to work on the off chance you can get them to commit to a date. Do yourself a favor and look elsewhere. There are much better options at this price point.

I purchased a new house from Dan Ryan Builders in the Cedar Meadows neighborhood. The staff is friendly and helpful. They resolved a couple issues I had with my house. I couldn’t be happier. Also the neighborhood is beautiful and I have terrific neighbors. No regrets!

The bottom line is dishonesty. I have had other new home buying experiences to compare. They were other builders and were all good so I had no idea that these individuals would be so disreputable. The Dan Ryan team lied so much I had to hire a home inspector just for my own satisfaction. I forwarded this damning report to Dan Ryan himself, as well as his VP of production, Dave ** and got no response whatsoever. This illustrates their total disregard, and disdain for the fools that fall for their phony advertising and fake sales people that all seem to drive Cadillacs and Mercedes. Some of the issues are: improperly installed windows that allow water between the outside and inside walls, I see daylight through my front entry door, allowing cold air and insects to enter, shoddy drywall, dented appliances, bait and switch products, and using the cheapest grade of well known manufacturing names.

Ok first of all I'm not one to complain. We closed on our house and we were so excited. Once we moved in we had water leaking in our kitchen. It took several days for them to come out. They said it was the flashing and had to replace of kitchen cabinets. Now 4 months into our house we have had bad bowing in our walls. They came in to fix and made the biggest mess and it's still not done right. The guy said they would be back on Monday. Never showed back up. Our lawn hasnt been mowed in weeks. Our garden areas look like crap. There is a huge garbage dumpster that is overflowing with garbage from the workers. Dont ever get me started with all the lies from this company. I suggest that you dont buy from this company. They are liars.

Sales: As expected, they will try to convince you that “upgrades,” such as deck is extra, don’t buy that line. Customer service: Arrogant project manager Adrian ** badmouthed other buyers for being too picky about imperfections (I guess trying to intimidate me into not complaining?) He gives circuitous non-answers, spouting regulations such as how they don’t legally have to fix wall defects if can’t be seen from certain number of feet. Or when asked how loud the nearby construction would be, he just spouted noise ordinance regulations and how they are allowed to make as much noise as they want morning to evening. So what? I didn’t ask what the regulations were, but tried to find out how he operates.

Purchased a home from Dan Ryan two and one half years ago. I experienced a sewage back up. As it turns out after paying another Plumber $700.00 dollars that the m as in d as image pipe had been separated from the main due to soil deform as tin by rain and poor landscaping. Warranty department refused to both reimburse me or fix the rupture because it was past warranty and what they call settlement? Dan Ryan hires mostly unskilled labor from other countries individuals are illegals so they are poorly paid and cannot complain. Dan Ryan warranty department employees pocket the money that they do not spend in repairs to home builders. Ask Sam the Warranty Manager. He actually bragged about it to me. I am a veteran, a ** retired from civil service. This is discriminatory behavior as I am the only ** in the neighborhood.

I won't waste my time typing the terrible experience we've had with Dan Ryan Builders. This was our first home and a complete nightmare. We are going to use the power in numbers to wage a war against this company for all of the misleading and false information this company spews starting with the sales reps at the beginning of the home buying process.

We purchased a home from this builder and were pressured to close as quickly as we could. We agreed to a shorter time frame for the closing with the promise all the finish work would be completed by our closing date. Of the 5 things that were promised only one was completed. On our closing date, we were told an hour before closing that the builder had forgotten to get the certificate of occupancy. So we could close, but couldn’t live in the house. As of today weeks after closing we still have a leak in the roof, the exterior of the house is unpainted and not caulked, the yard is a mud pit, the sump pump doesn’t work, touch ups on the interior aren’t complete along with a laundry list of other smaller issues.

We closed on our home December 2017, here we are July 2019 and our roof is leaking! The ceiling is cracked with an obvious wet spot and no one wants to take responsibility (shocker). Doesn't surprise me given all the issues we had getting them to come out and fix drywall and nail pops at the 1 year mark. All of our towel racks even fell off prior to the 1 year mark and they refused to fix them because they "weren't covered". 19 months into a brand new home and still watching the construction going on behind us as our dream home starts to crumble!

If you are a construction manager, and tell your clients you will take care of paint issues, do it. Don't lie in an email, and we come to our home after closing and there are over 15 areas of blue tape. I guess I should have listened to the other reviews. Yes Dan Ryan probably will respond, "all items was taken care of in worksheet." I gave Dan Ryan the benefit of the doubt and it backfired. The worst sub contractors.

Echoing my experience with Dan Ryan Builders that many others complain about. As soon as the home is sold, they stop caring about you. We've had multiple warranty items that have taken over a year to resolve (some still unresolved); many things were not done properly or at all and were promised to be resolved after closing and then ignored. Items needing to be repaired multiple times and then break again after the warranty is up and they won't fix it anymore. Spoke to the regional VP and apparently they expect you to record every conversation you have with them. They will lie to you and then after a bit of time has passed say they don't have any recollection of that conversation. Very unethical company.

Updated on 02/19/2021: This "builder" isn't qualified to build a birdhouse. They suck you in with a poured foundation and six inch exterior walls. Then they hire the worst, lowest cost contractors to do horrible work. There is zero quality in workmanship. I've been here over 2 years and still have multiple issues from siding falling off, crooked walls, plumbing failures, cracked foundation, cracked basement floor, incorrectly installed basement bath rough-in, electrical fixtures not correctly installed, uneven pavement creating a safety hazard, extremely poor landscaping, fireplace issues, poor quality windows which negate energy efficiency of six inch exterior walls. They claim to provide highest industry standards and quality when they are not even close. It's difficult to tell what other screw-ups are hidden within walls. We almost had a fire due to a horrible attic electrical installation. Some issues were repaired only to create others. I wish I would have done my homework rather than trust sales and management for information. Stay far away from Dan Ryan Builders.

To say steering in this day and time is horrible. I along with family decided to take a second look at a home (my second time their first). Unfortunately before we could pass the threshold the Sales Consultant Delinda ** decided it was her duty to stop us from looking. Understandably we were in pricing for another, however she also asked questions like “who is purchasing the home” as if she needed to see who could afford it. Overall horrible experience. I didn’t know that Dan Ryan condoned “steering” in Prince George’s County. Probably will not be purchasing with this company after this experience.

They use a Bait and Switch tactic when purchasing your home. They send you to a design center, which tries to sell you on upgrades at insane cost. The worse thing is, the quality is still poor even if you upgrade. They pushed for us to close on time, in agreement (which was signed by their representative) that items would be fixed after close. The project manager quit prior to any work completed months later. A new project manager took over, which promised us, even met at our house several times to schedule the needed repairs. We stayed at home from work on two different days, no one showed up.

I have concluded that Dan Ryan Builders has chosen to ignore me and my multiple requests for close-out and refund of my earnest money deposits totaling $7,600. Their preferred lender botched my loan documents, messed up my credit, and in the end, I have no home and am out $7,600. For weeks, I was ignored by the division office, only to speak with division VP and hear him attempt to pacify me, never listening to a word I said, but still deny my request for refund. All of the other reviews are correct. They treat you like royalty until something breaks or doesn't go as expected. Then you can't reach anyone for anything. The opposite of what a first-time homebuyer expects to experience when making the biggest purchase of their lives.

I purchased my new home (Canterbury Woods Homes) in October 2018. They do not respond to items that need to be fixed, just say they'll do it and then don't do anything. They don't answer calls or respond to messages left. The painting, caulking, sanding was done in a quick, sloppy manner. No quality control. Many, many items need to be repaired and they do absolutely nothing about it.

We would NOT recommend Dan Ryan Builders to anyone building a new home. This has been an awful experience. We were pressured by the sales team to close before the end of the year, threatening to lose the home if we didn’t, as well as lost a $5,000 incentive. Little did we know, losing the home would have been a blessing. The home was not completed by closing, we have now been in the house just short of 30 days and the items missing at closing are still missing. After closing, 4 days in, we had plumbing issues. They said they forgot to remove a plug, they came to remove the plug on Monday and by Thursday morning the ceiling of the garage was falling down.

My husband and I are first time homeowners, and we built our house with our own money. We were informed by Dan Ryan Builders that the house would need time to settle and that there were things that would need to be fixed once the house settled. We were instructed that we had one year from the date we moved in to submit all of our issues to the warranty company, and they would be corrected. Our list was rather large and lengthy because the home construction was horrendous. For instance, when Dan Ryan installed our doors, the frames were damaged. Instead of fixing the frames, they hung as is with big chunks out of the wood or nails to try and nail in any frayed pieces.

Unethical. Formal offer submitted... Took THREE days to counter offer which we accepted within 24 hours. Had us complete the application process, which required us to have our credit checked, only to back out of our offer for another offer. Now we're stuck without the house and an inquiry on our credit report. Way to put the customer first... Be eat of their on-site agent, Jeff, and their VP Michael **.

We will never build with Dan Ryan again. We have had so many issues from our walk thru to our flooded basement. As soon as they had our money, they did not act swiftly to our complaints and needs. While we love our home, we do not love having to pull teeth to have folks fix the problems they have promised to complete. Our experiences began before we even closed on the house. Since this is my first buying experience (second for my husband), we though that little problems would be fixed with issue, but we were very wrong. During our first walk thru (dry wall), we found a substantial hole in our living room floor. It was big enough that a small foot would have fit with no issue. We were told it must have happened when someone was on a ladder and a hammer fell. We were assured it would be properly fixed.

I saw model house. Was impressed. Something was sold but not exactly what I wanted. They did not provide me with layout picture graph which will say what I will get before closing. I was upset to see the structure during pre-drywall walk that bathroom was way off. And even more upset to see during pre-settlement that carpet was provided instead of wood flooring. I wanted withdraw but I was told that I will lose 10,000 my hard earn money.

I closed on my home in Oct. 2016. Since then I have had major flooding issues that cover 98% of my backyard and at some areas it is knee deep. I feel like I have waterfront property when it rains. I had to get the County involved to get Dan Ryan to even acknowledge that there was an issue. Long story short, as of today (8/30/18) my issue still has not been resolved and it is a task to even get a progress update from Dan Ryan as to what is being done to fix my issue. To make things worse, I may have foundation issues now having noticed that there is a crack in my wall spanning the full length from top to bottom. To add insult to injury, I have also had my A/C break twice already and the home isn't 2 years old yet.

Dan ** worked with us to resolve warranty issues. We are happy with the effort with the new team in place. Great improvement from past team.

The staff is very friendly and accommodating, until the contract is signed. They refused to let me make any changes. And the home had not even started being built yet. For the closing I'm told that if I do not use their attorney I have to make a separate trip to their corporate office to get the keys because it's their policy. They make no effort to be easy to work with. I would suggest that you find another builder unless you like to be bullied and push around after they get your deposit.

This company is the worst home builders I have ever dealt with! They don’t even deserve a 1 star rating, but I’m not able rate lower. It took over 2 months just to get a signed contract with this company because they kept messing up on the upgrades we added due to the incompetent employees. After 5 different contracts, we finally had a signed contract with Dan Ryan Builders. I thought the worst was over, and it would be smooth sailing from here... NO! It only got worse! We went through 3 different sales representatives and 3 project managers because they either quit or got moved to a different location, leaving everyone we dealt with clueless.

I’ve had nothing but issues since I bought my NEW home. Tiles cracked, cracks in wall, nails coming out of ceiling, leaking window, crooked walls, vinyl siding with hole, cabinets scratched, and hardwood floors flaking. It’s been 2 years and I still have every issue. There are several other builders here, don’t choose this one! When I have 70k in upgrades I expect a perfect house!

We purchased an "upgrade" on our main floor to "hardwood floors". Upgrade was an additional $13k. The flooring is very cheap, is damaged in multiple areas, and to this point (one month after moving in) we have not heard anything back on what they will do. The hardwood floor is engineered, meaning plywood with a .6mm finish that is glued to the plywood. This is one of the cheapest options available on the market. Unfortunately, I am finding this all out after the fact, by visiting a couple flooring specialist. I've attached a couple pictures; however I have many more.

They deserve a zero rating. This is the worst builder I have ever used out of 3. The quality of the house and the workmanship is the worst I have ever seen, cheap and less than any other builder. The worker are apathetic and sloppy. There is dirt behind the sheetrock. I was told they don't blow it clean anymore because it's too expensive. The 2x4s were damaged and patched, the walls had holes, then were patched. Some of the walls were not even painted. The tile is cheap with dents and holes in it. The carpet is bumpy throughout the entire house. In 8 mos. lines are forming across the carpet as if it's been there ten years. There were paint droppings left on everything everywhere including on the carpet.

Moved in to Saltgrass Pointe Charleston SC in Nov 2017. There were and are many things that need repair. Poor quality workmanship. Found a soda bottle and open Sheetrock behind bathroom mirror, closet rack fell down, electric outlets did not work on kitchen island, poor sparkle work throughout the home. We purchased home with private fence in yard? In one month of living here a letter comes from the county that fence has to come down and there is a 25 foot easement so I that gives us an 8-9 foot backyard.

Dan Ryan Builders poorly constructed my home and now it refuses to honor its warranty. Its personnel make appointments to repair items and then fail to show up. The quality of construction is poor and its customer service is even worse.

I have been trying to resolve some issues since OCTOBER and all I get is the runaround. Now I find out the person that was supposed to be working with me isnt even over our subdivision. I had to have my vinyl flooring reinstalled and was asked to get on my knees to inspect the floor for bubbles, causing me to tear my meniscus and had to have surgery. I would NEVER recommend this builder. Also lied about homeowners association fees and have increased in just 4 mos by additional $100 without ever calling a meeting or involving the homeowners, this is just beyond disappointing.

Dan Ryan Builders Raleigh-Durhan Division - I am in the process of purchasing a new construction townhome in Raleigh NC at the Crosstowne subdivision. I went under contract in Feb. 2017 and my estimated closing date was to be in August 2017. Here I am on 9/20/2017 and my home has not even began construction. We were told that the soil was bad so they had to hold off on building. The thing is, the development is like 75% complete so I don't fully understand how those homes are not on bad soil either. Regardless of if that was true or not, the office has been very close-mouthed with any and all info and for about 6 months, failed to return calls or update myself or my agent on any progress. It was not until recently (maybe 1.5 months ago) that I started getting vague communication with the builders and officials (after posting a very truthful and public FB and Instagram review to my 5k followers) that I began to hear back IMMEDIATELY from them.

Called about a new construction property and the agent never returned the call. I then placed a call to the Dan Ryan headquarters and the young woman who answered the phone explained that she's just a receptionist and couldn't help. When I called Sandi about a new build, she indicated that Mary would call me back nearly two weeks later! On the scheduled day of the appointment, Mary never called. Nearly an hour later, she wrote an e-mail alleging she phone, just rang with no message. Ridiculous. No call ever registered on my phone. If that had indeed happened, any reasonable professional would have dialed the number again.

We purchased a second home in Johnston County in North Carolina from Dan Ryan Builders. In building the home - between the sales agent, project manager and design center - there was always a lack of communication between them all. Mistakes were constantly made. This is not our first home we built so we are very familiar with a new home building process. We were treated horribly with settlement because they were refusing to fix things in the house that were their mistakes they made. Settlement took 10 hours because Dan Ryan kept refusing to fix what they did.

We are in the process of building our home. Our project manager is the nephew of the CEO. He has zero care for customer service. We have been kept in the dark from day 1 of construction. Does not bother to reply to emails/texts. We met 3 other neighbors who are experiencing these same issues. We spoke to his manager and he is even more arrogant. His response is "we are not going to do anything about fixing the issues we brought forward." They are continuing to build this home with total lack of customer care and not even bothering to abide by the paperwork and plans they made us sign. Dan Ryan has successfully managed to pull all the fun out of future homeowner. This has been an incredibly stressful and painful experience. We are at the mercy of this home builder. They are making us feel like they have done us a huge favor by selling us this home and building it for us.

They check thoroughly and inspect properly for possible damages or more extensive damage. They do an amazing job on inspection. Great job. They back all their services and supplies with a extended warranty. You're well covered with them and no hassle guarantee. Awesome. Best quality services and products. Very reliable services backed by a guarantee. One of the best available, can't ask for more. Top of the line services. Very valuable services for the price, well worth the money, should cost more than it does but that provides every customer a deep discount.

I found the inspection process to be very clear and straightforward. Everything went quite smooth. I was happy with all of the people I dealt with as well. I found that the terms of the warranty were clearly laid out and suited my needs quite well. It was all explained to me in clear terms that were easy for me to understand. I found them to be very reliable. They always showed up when they said they would. I never had to reschedule any appointments and was overall very satisfied with them. I consider that the quality of the service that I received was well worth the cost. I would say that all things considered they offered a great value.

The inspection process is clear as day. It's direct to the point and they give you detail that you know what you doing. The inspection is great and I like the process. The warranty is very unique and the process is very professional and warranty is the best out there. Would like to thank you for everything. The reliability is very good. They make sure that the process is clear and upfront. You won't have to worry about anything. The value is amazing and helped me out in so many ways. The value is the best thing offered by a company like this.

It's very good. I love the inspection process mainly because it's suitable for homeowners and it keeps homeowners enact with things they can develop. The warranty is alright. I love how the warranty is set up in a way that I can stick by it to make sure that everything goes okay with the progress of keeping everything set. Reliability is good enough that I can truly put the trust and the thanks to those that gave an idea to put this into my mind to think about this thing to keep the house and everything intact. The value is marvelous in a way that I would like to thank that person for respecting their customers by adding a lot of potential into their determined workers.

Very easy and hardly no time at all. The quality and the professional staff makes this part of the process really easy for you. They explain anything that goes on and you are never in doubt as to the proceedings for your new home. This is probably the best part of watching your home being built. The step by step that they take is something that they know you the customer will be proud of. They stand behind what they build. They will be there on the job on time every day it takes to make sure your home is built the way you want it to be built. I was very satisfied and would recommend them for your next new home. The value here is knowing you are getting your investment time and time again. Your peace of mind knowing that this new home is going to be yours for many happy years. They want you the customer to be 100% satisfied.

HORRIBLE customer service. Ruined the new home builder experience. You will be in for a fight no matter what issues need correction with your home. Management is disrespectful, will talk down to you in your own home (yes, this has happened to us), project managers will refuse to acknowledge visible problem and deny there is a problem. Our project manager refused to acknowledge documented issues even when he was onsite and could see the issue. He would simply say, "I am not fixing it".

My husband and I purchased a new Dan Ryan townhome in December 2014. I was ensured that once the weather permitted, our lawn would be established to the back end of our property. I have been patient especially since we moved in in the winter. At this point, May 29th, the lawn around the building has been seeded and I have been caring for it. I have questioned 6 different people associated with this development concerning the rest of the lawn and have gotten multiple answers. My latest response has been that Dan Ryan is responsible for the rest of the lawn. I am currently awaiting a return call from a Dan Ryan employee. It is frustrating since I had been specifically told that it would be taken care of by Dan Ryan from the beginning. My advice to anyone considering buying a home from Dan Ryan is to get it in writing.

Last year we closed on a home built by Dan Ryan Builders in Morgantown, WV. We were informed that they would come back soon after closing to correct errors with our yard. A year later we are still waiting. There are gutter run offs from another home that are dumping onto our property that they constructed. They left construction debris on part of our property that still hasn't been moved even though they are aware of it. They did not put in any type of drainage to redirect water from our property into ditches therefore we have little pools of water all over our backyard. We literally have cattails growing in a corner of our yard and have tons of erosion. We have contacted them multiple times to correct these problems. We have yet to get a response or plan of action.