DRB Homes Reviews

The erosion will be so bad that in a year I'll have the Grand Canyon in my yard. This is not a cheap model house either - it's nearly $600k. My complaints have gone unheard and warranty requests have been basically unaddressed. Just terrible - trust me when I tell you - this is my 4th home built in last 20 years and it is BY FAR the worst quality I have ever seen. I have been in the construction industry for 35 years and I would be embarrassed by this place. DON'T DO IT.

Our initial experience was very positive. The salesperson was excellent throughout the process, and the design center exceeded our expectations, making what we hoped would be an exciting and rewarding journey. Unfortunately, the construction phase proved to be significantly challenging. We encountered multiple issues along the way. While some concerns were addressed promptly by the project manager, others were either delayed or required workarounds that did not fully resolve the problems without impacting subsequent phases of construction.

As the project progressed, a new project manager was assigned. He has been responsive, professional, and clearly committed to helping; however, he has been limited in what he can accomplish due to the volume of homes under his supervision and reliance on subcontractors. Despite his efforts, many issues remain unresolved.

This is the fifth home we have built over the past 28 years, so we are very familiar with the process. Regrettably, this has been the most difficult experience we have had—and the most disappointing. Despite this being the most expensive home we have built, it has also been the lowest in quality. We closed on the home in November, and as of the end of April, there are still outstanding items that have not been completed. While the current project manager continues to push for resolution, progress remains slow and inconsistent. Prior to moving forward, our realtor did express concerns about DRB’s reputation. However, after seeing the models and working with the initial team, we chose to proceed in good faith. At this point, we deeply regret that decision. If given the opportunity, we would have chosen a different builder. Sincerely,

Jobsite sanitation and unprofessional conduct: There was no port-a-potty on site. As a result, workers urinated in one of the shower drains, where it stayed stagnant due to no water availability and in water bottles, which they abandoned around the property. When I raised this issue with the salesperson (Karen), I was told the liquid in the bottles was “lemonade” — an obvious and unacceptable misrepresentation. I then asked the builder to have the bottles removed and to flush water down the drain to mitigate the odor that was very much present throughout the whole house when you walked in; although he agreed, it took a month for this to be done and I had to ask no less than three times.

Closing delays and numerous defects: Closing occurred six weeks past the estimated date. Only after taking possession did the full scale of defects become apparent. Representative issues include: Widespread paint overspray on tile throughout the house (made less visible by light tile color). A window that leaks during rain. Master shower glass enclosure broke two weeks after move-in. Garage floor looked like an active construction site full of paint, sheetrock and debris at closing which masked the large low spot in the middle of it where water pools. HVAC system had to be repaired a couple weeks after closing due to blockage which is now extremely noisy. Cabinet issues that are still not resolved after almost 8 weeks post closing. This list is not exhaustive; these are some of the most frustrating problems we have encountered.

When I raised the foundation issue and other concerns with two managers, they were indifferent and unwilling to accommodate requests. Our concerns were basically dismissed and any accommodation requests were flatly denied. At that point I reviewed the contract and discovered the buyout terms were heavily one-sided: if I walked away, I would only recover $2,000 of a $15,000 deposit. Recommendation. Based on our experience, I strongly caution anyone considering purchasing from this company. The combination of poor workmanship, health and sanitation issues on site, significant delays, and unapologetic management behavior has left us extremely dissatisfied and regretting our purchase.

What really sets this experience apart, though, is the people. Greta **, our salesperson, has been exceptional in every sense of the word. From day one, she brought a personal touch that made the entire process feel comfortable and trustworthy. Her attention to detail, honesty, and responsiveness stood out immediately. She answered every question thoroughly, never misled us, and consistently went above and beyond what anyone would reasonably expect. Over time, she has truly become a dear friend.

A perfect example of who Greta is: During the recent back-to-back snowstorms, she stepped in to help coordinate snow removal in our community, even though this is completely outside her role. She traveled 90 minutes from her home and was already making calls before she even arrived at the office to ensure things were being handled. The team was already working on it, but that didn’t stop her from checking in and advocating for homeowners. Think about that. How often would a salesperson, long after closing, step in to solve a problem like that? It’s unheard of, but that’s just who she is.

Jackson, our project manager, was equally impressive throughout the build. He was always professional, responsive, and solutions-oriented. No matter how big or small the issue, he took ownership and made sure it was addressed in a timely manner. His integrity and clear communication gave us confidence every step of the way.

Kevin in the warranty department has also been outstanding. Any concerns we’ve had a window adjustment, a small electrical issue, he handled quickly and followed up to make sure everything was resolved properly. That level of responsiveness and care after the sale speaks volumes about the company. If you have high expectations for professionalism, knowledge, and integrity from the company building your home, in an aesthetically beautiful community, look no further than DRB Homes. This team doesn’t just build houses, they build relationships and stand behind their work long after you move in. We are incredibly grateful for this experience and would choose them again without hesitation. PS, we've also met some great people in the community. Game nights have become a big part of our social life. No pressure. Just a nice bonus.

We expect these issues to be addressed promptly and corrected properly. To make matters worse, a used stove cover was installed simply to pass inspection. It felt like a temporary fix rather than a proper solution. I was repeatedly given misinformation, and my concerns were laughed at instead of taken seriously. A supervisor came out, appeared to care during the meeting, but I have not heard from him since. The lack of follow-through and accountability has been extremely disappointing. Hundreds of photo.