Consumer Complaints and Reviews
We purchased a second home in Johnston County in North Carolina from Dan Ryan Builders. In building the home - between the sales agent, project manager and design center - there was always a lack of communication between them all. Mistakes were constantly made. This is not our first home we built so we are very familiar with a new home building process. We were treated horribly with settlement because they were refusing to fix things in the house that were their mistakes they made. Settlement took 10 hours because Dan Ryan kept refusing to fix what they did.
Now 3 months after settlement and 2 project managers later they have continuously lied to us and continue to refuse fixing what is on the punch list by not showing up to the house. They have access to the house as we live out of state. There is always an excuse of why someone didn't do it. When vendors have been in the house to fix something they either damaged other things, stole items out of the house and used our things in the house such as using our master bedroom couch and took our blanket off our bed for the couch and threw pillows on the floor. One can only imagine what they did in there.
They continue to blow us off in doing the obligated repairs as listed in our walkthrough. In addition they have further damaged things in the house. When any repairs have been done the workmanship is of extremely poor quality and needs to be redone again. The project manager ignores our emails and phone calls as well. We have requested Dan Ryan to meet with us but he blows us off. We have a laundry list of things still needing to be done and/or repaired in the house and they have a million excuses of why things are delayed.
This has been the WORST home building experience we have ever have!!! There are many other things they have done to us but too many things to go into. We have been extremely nice and accommodating to them but not now!! What do we need to do Dan Ryan to get your personal attention. Maybe sue you and go very public?!?
We are in the process of building our home. Our project manager is the nephew of the CEO. He has zero care for customer service. We have been kept in the dark from day 1 of construction. Does not bother to reply to emails/texts. We met 3 other neighbors who are experiencing these same issues. We spoke to his manager and he is even more arrogant. His response is "we are not going to do anything about fixing the issues we brought forward." They are continuing to build this home with total lack of customer care and not even bothering to abide by the paperwork and plans they made us sign. Dan Ryan has successfully managed to pull all the fun out of future homeowner. This has been an incredibly stressful and painful experience. We are at the mercy of this home builder. They are making us feel like they have done us a huge favor by selling us this home and building it for us.
They check thoroughly and inspect properly for possible damages or more extensive damage. They do an amazing job on inspection. Great job. They back all their services and supplies with a extended warranty. You're well covered with them and no hassle guarantee. Awesome. Best quality services and products. Very reliable services backed by a guarantee. One of the best available, can't ask for more. Top of the line services. Very valuable services for the price, well worth the money, should cost more than it does but that provides every customer a deep discount.
I found the inspection process to be very clear and straightforward. Everything went quite smooth. I was happy with all of the people I dealt with as well. I found that the terms of the warranty were clearly laid out and suited my needs quite well. It was all explained to me in clear terms that were easy for me to understand. I found them to be very reliable. They always showed up when they said they would. I never had to reschedule any appointments and was overall very satisfied with them. I consider that the quality of the service that I received was well worth the cost. I would say that all things considered they offered a great value.
The inspection process is clear as day. It's direct to the point and they give you detail that you know what you doing. The inspection is great and I like the process. The warranty is very unique and the process is very professional and warranty is the best out there. Would like to thank you for everything. The reliability is very good. They make sure that the process is clear and upfront. You won't have to worry about anything. The value is amazing and helped me out in so many ways. The value is the best thing offered by a company like this.
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It's very good. I love the inspection process mainly because it's suitable for homeowners and it keeps homeowners enact with things they can develop. The warranty is alright. I love how the warranty is set up in a way that I can stick by it to make sure that everything goes okay with the progress of keeping everything set. Reliability is good enough that I can truly put the trust and the thanks to those that gave an idea to put this into my mind to think about this thing to keep the house and everything intact. The value is marvelous in a way that I would like to thank that person for respecting their customers by adding a lot of potential into their determined workers.
Very easy and hardly no time at all. The quality and the professional staff makes this part of the process really easy for you. They explain anything that goes on and you are never in doubt as to the proceedings for your new home. This is probably the best part of watching your home being built. The step by step that they take is something that they know you the customer will be proud of. They stand behind what they build. They will be there on the job on time every day it takes to make sure your home is built the way you want it to be built. I was very satisfied and would recommend them for your next new home. The value here is knowing you are getting your investment time and time again. Your peace of mind knowing that this new home is going to be yours for many happy years. They want you the customer to be 100% satisfied.
HORRIBLE customer service. Ruined the new home builder experience. You will be in for a fight no matter what issues need correction with your home. Management is disrespectful, will talk down to you in your own home (yes, this has happened to us), project managers will refuse to acknowledge visible problem and deny there is a problem. Our project manager refused to acknowledge documented issues even when he was onsite and could see the issue. He would simply say, "I am not fixing it".
Grading issues from day 1 and they refused to fix. Even the developer and excavator have acknowledged the issues and contacted Dan Ryan Builders, who refuse to help or even meet to discuss issues. I would never recommend Dan Ryan Builders. I would happily show anyone the problems we have had if only I could get someone to look. I would gladly post my address to have anyone come to see for themselves. Sooo much more to write, but I think the point has been made.
My husband and I purchased a new Dan Ryan townhome in December 2014. I was ensured that once the weather permitted, our lawn would be established to the back end of our property. I have been patient especially since we moved in in the winter. At this point, May 29th, the lawn around the building has been seeded and I have been caring for it. I have questioned 6 different people associated with this development concerning the rest of the lawn and have gotten multiple answers. My latest response has been that Dan Ryan is responsible for the rest of the lawn. I am currently awaiting a return call from a Dan Ryan employee. It is frustrating since I had been specifically told that it would be taken care of by Dan Ryan from the beginning. My advice to anyone considering buying a home from Dan Ryan is to get it in writing.
Last year we closed on a home built by Dan Ryan Builders in Morgantown, WV. We were informed that they would come back soon after closing to correct errors with our yard. A year later we are still waiting. There are gutter run offs from another home that are dumping onto our property that they constructed. They left construction debris on part of our property that still hasn't been moved even though they are aware of it. They did not put in any type of drainage to redirect water from our property into ditches therefore we have little pools of water all over our backyard. We literally have cattails growing in a corner of our yard and have tons of erosion. We have contacted them multiple times to correct these problems. We have yet to get a response or plan of action.
I am highly disappointed with this company. People pay hard earned money to build homes for their families in housing developments to NOT have these types of issues. They sell you on a finished product that does not exist. It's a take your money and run company that genuinely does not care about their customers. If I knew then what I know now I would take my money elsewhere.
Joseph TruiniHome Improvement Contributing Editor
Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.
Dan Ryan Builders is a privately owned, locally focused homebuilder that operates on the East Coast of the United States. It has been building homes for 25 years. Dan Ryan builds homes in six states: Maryland, North Carolina, Pennsylvania, South Carolina, Virginia and West Virginia.
- Provides energy-efficient homes: Buyers can purchase homes that save money by conserving energy and reducing the home’s carbon footprint.
- Realtor-friendly builder: Prospective homebuyers can bring their own real estate agent to consultations and negotiations.
- Consultants available: If you don’t have a real estate agent, you can consult with an agent provided by Dan Ryan Builders.
- Hardhat tours available: Prospective homebuyers can tour homes under construction to get a first-hand look at the quality, features and style that they can expect in their own home.
- Homes can be built quickly: Homebuyers can move in within three to five months of ordering their homes.
- Best for Dan Ryan Builders is best for environmentalists, people with time constraints and budget-minded buyers.
Question and Answers - Dan Ryan Builders
What problem is Dan Ryan Builders trying to solve?
- Dan Ryan Builders provides energy efficient, well appointed, solidly constructed new homes in the best locations.
What sets Dan Ryan Builders apart from the competition?
- We are a Top 25 Private Homebuilder and #39 on the Builder 100 list. Being privately held, we report to our customers and not Wall Street.
What needs does Dan Ryan Builders fulfill, and how does Dan Ryan Builders fulfill those needs better than the competition?
- Dan Ryan Builders’ mission statement revolves around “Better Value, Better Living.” This means the best built homes, in the right locations, with the right included features at an affordable price. We use the best materials available such as Typar House Wrap, Weyerhaeuser Gold Sub-Flooring, we have 2x6 framed exterior walls and modern home designs.
How does Dan Ryan Builders measure success?
- By our customer’s level of happiness. Currently 94% of our customers would recommend Dan Ryan Builders to a family member or friend.
What’s the most common misconception consumers have about Dan Ryan Builders?
- That Value means lowest price. Value means the right combination of location, price, design and quality.
How has your industry changed in the last 5 years?
- The past five years, Dan Ryan Builders has grown organically while other builders have grown through acquisition or unfortunately, gone out of business. We believe that this is because Dan Ryan Builders cares a bit more about the customer experience, ensures a quality built home and has great locations and designs.
What is something you wish every consumer knew about Dan Ryan Builders?
- We are so confident in our quality of construction that we pay a 3rd party to quality inspect every Dan Ryan Builders home.
Has Dan Ryan Builders received any rewards or recognition for its services that your customers would like to know about?
- We have received numerous awards for our home designs, quality of employees and philanthropic efforts. However, we have received the prestigious, “Builder of Integrity” award consecutively 2008-2014. This award is given to a select few builders based off a low number of dissatisfied customers and how the instance is handled quickly.
How has Dan Ryan Builders grown?
- We’ve grown from building pre-dominantly in the Washington DC area to now building in 6 states: PA, MD, VA, VA, NC & SC and 10 markets. We additionally have added an extensive line up of Estate Homes and Single Level Living homes to our portfolio.
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Dan Ryan Builders Company Profile
- Company Name:
- Dan Ryan Builders
- Year Founded:
- 64 Thomas Johnson Drive Ste 110
- Postal Code:
- United States