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Dan Ryan Builders Reviews
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Reviewed July 13, 2023
It's no wonder they changed their name to DRB in an attempt to rebrand. We purchased our house on late 2022 and have had nothing but issues with it. The issues include, the yard, interior paint, counters, heat pump, siding, framing, floor covering. Pretty much everything. They state that their warranty will correct things, the only problem is that they send out the same "incompetent" people to fix the issue who were the original installers (who caused the problem) to begin with. Do yourself a favor and stay clear of this company. If you do get lured in by the affordability of their homes, please have 15-20k in reserve for handyman work, in order to correct the issues caused by this group. Also if you would like to reach out to me directly at **, I can give you another 100 reasons why I am never purchasing from Dan Ryan Builders again.
Reviewed June 26, 2023
My daughter bought her home in 2020, since she moved in her AC has gone out 3 times They contacted Dan Ryan builders, since the house was newly built to have them come or send someone to repair it, only to be told it's not their problem, contact the manufacturer. Who, by the way, only has one company that can repair this equipment. The manufacturer told them the problem, but said they would have to cover the labor, which cost more than the part and the part was not cheap. They put a bandage on it, but that bandage keeps coming off.
Dan Ryan Builders, in good faith should be responsible for paying for the repair since they do claim to have a ten year warranty on they house. My daughter's family is not the only family in this neighborhood experiencing the same issue, yet Dan RyanBuilders turn a blind eye to it. Their only objective is to build and sell, make a huge profit and ignore the home owners after they get their money. Nothing but problems will you face if you buy Dan Ryan homes.
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Reviewed May 30, 2023
Closed 8/20. In Feb 21 I noticed exterior siding bulging. Back wall of basement covered in mold. HVAC not done correctly. 22 days in a hotel with their promise to pay. To get paid, I had to waive ALL future rights. Nope! Siding repaired 10+ times. The list goes on and on. Please stay away from this builder!
Reviewed May 23, 2023
I wish that I could give them a Zero rating. Do not purchase from DRB Group previously known as Dan Ryan Builders. From the beginning (2020) to present, this has been one of worst decisions of my life! They are very dishonest and incompetent, to say the least. The lies began the moment I stepped foot into their model and was greeted by the sales representative. Of course, we fell in love with the model. We were told that our home would look just like the model... It does not. We were strongly advised to use their lender, which was also a huge mistake. If you do decide to purchase, which I strong suggest that you do not, find your own lender. The $10,000 incentive is not worth it.
The home is poorly constructed, workmanship is horrible. Cheap materials used throughout. Lots of incomplete projects (which we were told would all be fixed via the warranty company). The outside is just as bad as the inside. The grass won't grow, poor grading, holes in front/back yard, rocks and debris that were covered up with cheap sod, just terrible. We have made at least 50 maintenance requests to the warranty company for just about everything in the BRAND NEW HOME. The list is too long for this review. My forever dream home has turned into my forever nightmare!
Reviewed May 18, 2023
DRB built our home and closed on the property in Nov/Dec of 2020. We recently removed the splash guard to install backsplash in our kitchen. Upon removing splash guard, we discovered extensive black mold growing behind the cabinets. After removing cabinets, countertop, and drywall, we discovered DRB drilled a screw into the main water drainage pipe next to the stud when installing the cabinets. Repairs have cost over $5,000 and led to the use of a nebulizer for my son, which he hasn't needed for the last 4 years. Other than that, everything else has been fine but they are failing to taking responsibility for this negligence.
Reviewed May 9, 2023
“Incompetence and Dishonesty the Dan Ryan way.” If you want an overpriced poorly built home, Dan Ryan is the perfect builder for you. Poor grading, cheap sod, poor drainage, cheap paint, uneven walls, bad siding, hundreds of nail pops, squeaky floors, I could go on all day. “Got giant rocks and construction debris in your yard? No problem, Dan Ryan will just lay sod on top of it. Will the grass grow properly? No, but you probably won’t notice it until after your warranty is up.“
Reviewed April 5, 2023
Do not purchase a Dan Ryan Home. Our journey began with closing on our home 4 months after promised. Then as we were traveling 2500 miles to get to our new home we received a text from our sales representative stating our home would not close on the promised date. We never spoke directly to her, she stated that she had no cell service, but she could text. Now we had sold our home and we’re 900 miles into our trek getting to the new home. We ended up having to live in a Extended Stay for 10 days, causing a unplanned expense. Now we have been in the Home for 1 year.
During the original walkthrough defective items were identified and documented. We even had a home inspection performed by a company they recommended. We have been given all kinds of run around and now we are dealing with falsehoods. Items that we paid for the purchase were not installed, we are still dealing with defective items and very poor workmanship ship that they refuse to address and/or correct, not to mention the lot grading issues cause water intrusion. They have changed trade employees at least 7 times in 1 year and the actual warranty department just started responding 4 months ago, giving them the right amount of time to reach the 1 year warranty so now they have to do nothing at all. Very sad that any builder would operate like Dan Ryan Builder.
Reviewed Nov. 17, 2022
My experience with Dan Ryan Builders has been excruciating to say the least! I signed up to have a new townhome built in February 2022 and they couldn't even get the building numbers right. I was told I was in building 7 and when they didn't begin construction when I was originally told I questioned them and they told me I was in building 9 and that it was a mix up and my building would be last to be done and finish out the development. Irritated at that point, but I pressed on.
Finally, they started working on my home in July and it took forever just to begin looking like a home. They came up with multiple excuses - staffing and such. Don't get me wrong that is an acceptable reason in certain industries, but when I see DRB building all over surrounding areas you can't tell me that you don't have staff to finish out the development! My original estimated close date was mid Oct-mid Nov 2022 and so we went with it. I locked in my rate and gave it extra time, etc. They assured me that I won't be in my home for Thanksgiving, but I will be in there by Christmas and that I should be able to close the beginning of December. I said ok - wasn't thrilled with that but I went with it.
They kept telling me I will provide a closing date when cabinets are installed, but when the cabinets were installed, they didn't want to provide one saying they are running into vendors not showing up when scheduled! Then they tried to say they can't get the items to complete, but that is why we had a design studio, and we could not make our own selections because they went with vendors, they could get everything needed to build the homes. So finally, they decided to give a closing date and it is December 29, 2022! I will not be in my own home for the holidays. Everything has to be redone (loan wise) and I will have to pay additional money to extend my rate lock. I also will have to pay another month of storage and go another month displaced!
The project manager that they have over the project hasn't even been doing this 5 years! He is inexperienced and evidently so is his team. I am not enjoying the process. Truthfully, I don't even want the house anymore. All joy is gone. All they can say is send me your additional costs and we will see what we can do! They don't need to see, they need to take care of it ALL! I have been trying to reach someone at corporate all day and leaving messages and NOT ONE person has called me back. Not one receptionist or anything! But as soon as I dial the new sale extension, you get a real live person. NO ONE to take complaints or even check in on these incompetent people! DO NOT DO BUSINESS WITH THEM -- RUN!
After reviewing other reviews, I pray that it is built properly because right now I am not convinced in their ability to even build a quality home! RUN don't walk to another builder! I will update once 2023 gets here and I am still waiting to close because they don't care and they don't have a clue of what they are doing. Everyone is dishonest in this company and you can't trust them to do what they say!
Reviewed Aug. 15, 2022
Where to start! We just bought a Townhouse in Laurel Maryland and they didn't deliver what they promised. We had to travel from Seattle to Maryland five times to make sure our dream house build right and they promised "not to worry and it'll be like the model" and we took their word for it and trusted them....The false advertising for "luxury townhouse" was a big disappointment. We told our concern to the Project Manager and others and we're told they'll get back to us but it doesn't seem like it. I've been sending texts to remind them and still waiting to hear from them...
Reviewed July 7, 2022
We closed on our home on Sept 17 2021 in Atlanta subdivision. On April 24 2022, I contacted the warranty department of Dan Ryan to inform them that a sink hole is developing along a fence line that I share with my neighbors. My greatest concerns is that the hole will get worse which can result in collapse of the fence line and that it is near the wood deck that could cause structural damage. It had only been since Sept 17 2021 that we closed on the property. Mr. Tim ** contacted me via email the next day on April 25 and stated he would have his site manager evaluate the area.
On April 26 I emailed him back with a date in which they would do a site visit. He responded give them a few days as the end of the month is very busy for them, I accepted their request. On May 9 I emailed them back with the same email thread asking for an update. No response, email sent again with pictures on May 11, no response, again on May 15 no response, call to the office May 19. Left a voicemail. No response, email on May 22. No response to finally on May 25 Tim ** responded on May 25 via email and stated he will have his site manager contact us for an evaluation.
On June 6 still no evaluation was completed, I sent an email. Requested an update. He responded, "Please provide address community with each request," are you kidding me? But I responded with the requested information the same day. On June 11 a team arrived and stated with me being at the bottom of the hill the water is draining from other properties including my own and causing an erosion which they will return to remove debris and refill then put in a drain. As of June 21 I had not heard from anyone, sent another email. Still no response as of July 1. As of today the area is getting worse and eroding deeper on the other side of the fence down the hill without any further contact from them.
Dan Ryan Builders author review by Joseph Truini
Dan Ryan Builders is a privately owned, locally focused homebuilder that operates on the East Coast of the United States. It has been building homes for 25 years. Dan Ryan builds homes in six states: Maryland, North Carolina, Pennsylvania, South Carolina, Virginia and West Virginia.
Provides energy-efficient homes: Buyers can purchase homes that save money by conserving energy and reducing the home’s carbon footprint.
Realtor-friendly builder: Prospective homebuyers can bring their own real estate agent to consultations and negotiations.
Consultants available: If you don’t have a real estate agent, you can consult with an agent provided by Dan Ryan Builders.
Hardhat tours available: Prospective homebuyers can tour homes under construction to get a first-hand look at the quality, features and style that they can expect in their own home.
Homes can be built quickly: Homebuyers can move in within three to five months of ordering their homes.
Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.
Dan Ryan Builders questions and answers
- What problem is Dan Ryan Builders trying to solve?
- Dan Ryan Builders provides energy efficient, well appointed, solidly constructed new homes in the best locations.
- What sets Dan Ryan Builders apart from the competition?
- We are a Top 25 Private Homebuilder and #39 on the Builder 100 list. Being privately held, we report to our customers and not Wall Street.
- What needs does Dan Ryan Builders fulfill, and how does Dan Ryan Builders fulfill those needs better than the competition?
- Dan Ryan Builders’ mission statement revolves around “Better Value, Better Living.” This means the best built homes, in the right locations, with the right included features at an affordable price. We use the best materials available such as Typar House Wrap, Weyerhaeuser Gold Sub-Flooring, we have 2x6 framed exterior walls and modern home designs.
- How does Dan Ryan Builders measure success?
- By our customer’s level of happiness. Currently 94% of our customers would recommend Dan Ryan Builders to a family member or friend.
- What’s the most common misconception consumers have about Dan Ryan Builders?
- That Value means lowest price. Value means the right combination of location, price, design and quality.
- How has your industry changed in the last 5 years?
- The past five years, Dan Ryan Builders has grown organically while other builders have grown through acquisition or unfortunately, gone out of business. We believe that this is because Dan Ryan Builders cares a bit more about the customer experience, ensures a quality built home and has great locations and designs.
- What is something you wish every consumer knew about Dan Ryan Builders?
- We are so confident in our quality of construction that we pay a 3rd party to quality inspect every Dan Ryan Builders home.
- Has Dan Ryan Builders received any rewards or recognition for its services that your customers would like to know about?
- We have received numerous awards for our home designs, quality of employees and philanthropic efforts. However, we have received the prestigious, “Builder of Integrity” award consecutively 2008-2014. This award is given to a select few builders based off a low number of dissatisfied customers and how the instance is handled quickly.
- How has Dan Ryan Builders grown?
- We’ve grown from building pre-dominantly in the Washington DC area to now building in 6 states: PA, MD, VA, VA, NC & SC and 10 markets. We additionally have added an extensive line up of Estate Homes and Single Level Living homes to our portfolio.
Dan Ryan Builders Company Information
- Company Name:
- Dan Ryan Builders
- Year Founded:
- 1990
- Address:
- 64 Thomas Johnson Drive Ste 110
- City:
- Frederick
- State/Province:
- MD
- Postal Code:
- 21702
- Country:
- United States
- Website:
- www.danryanbuilders.com
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