DRB Homes Reviews

Unfortunately, what followed was a series of mistakes, corrections, and conflicting information. The structural options we selected were not properly reflected in the paperwork. A few days later, we were informed that the 6% incentive never existed. Then I was told that instead of receiving $25,000 plus $5,000, I would receive only $23,000 plus $5,000. To make matters more confusing, I was told my friends would receive the full $30,000 incentive while I would receive only $28,000, despite all three of us signing under the same circumstances.

It took nearly 10 days of constant follow-up, phone calls, and discussions just to correct an issue that should never have existed in the first place. As a buyer, I should not have to spend that amount of time verifying incentives and correcting information that was originally provided by the sales team. The situation became even more concerning when one of my friends, who signed alongside me, was told by the preferred lender at Brookhollow Mortgage that he would need an extremely large down payment and might not qualify. After shopping around, he found another lender offering a significantly better interest rate and terms without requiring such a large down payment. Once DRB was informed, suddenly similar financing options became available. That raised serious concerns about the accuracy and consistency of the information being provided.

Later, I received a call asking me to sign the contract immediately. Given the amount of misinformation and corrections that had already occurred, I simply requested one day to speak with the lender before signing. I explained that after spending 10 days trying to resolve incentive discrepancies, I wanted to verify everything before committing. I was told the lender was unavailable until the following day. What is most disappointing is that nearly all of these issues could have been avoided with competent, knowledgeable, and accurate communication from the beginning. Instead, I found myself repeatedly having to verify information, challenge incorrect numbers, and spend valuable time fixing mistakes that should have been caught internally.

Now, the pricing being presented is dramatically different from what was originally offered. The base price has increased to $506,990 plus the $15,000 lot premium. Incentives have been reduced from $30,000 to $20,000. Compared to the original offer presented to me, I am now looking at approximately $46,000 in additional costs. To make matters worse, DRB responded to my previous review by directing me to a contact link that does not even work. That response only reinforced the concerns I raised regarding communication and customer service.

This was supposed to be an exciting experience. My friends and I wanted to purchase homes together in the same neighborhood and become part of the community. Instead, it became a stressful and exhausting process filled with conflicting information, avoidable mistakes, and constant follow-up. The housing market is highly competitive, and buyers have many options. My advice to future buyers is to get every incentive, every price, and every promise in writing before signing anything. Had DRB employed better-trained and more knowledgeable staff throughout this process, a significant amount of frustration, confusion, and wasted time could have been avoided.

Original Review: You can never reach them. Their warranty team is always closed. Consider that as ‘closed’… I will triple think before taking another unit from DRB. They should put someone to take the call and respond the customer.

The erosion will be so bad that in a year I'll have the Grand Canyon in my yard. This is not a cheap model house either - it's nearly $600k. My complaints have gone unheard and warranty requests have been basically unaddressed. Just terrible - trust me when I tell you - this is my 4th home built in last 20 years and it is BY FAR the worst quality I have ever seen. I have been in the construction industry for 35 years and I would be embarrassed by this place. DON'T DO IT.

Our initial experience was very positive. The salesperson was excellent throughout the process, and the design center exceeded our expectations, making what we hoped would be an exciting and rewarding journey. Unfortunately, the construction phase proved to be significantly challenging. We encountered multiple issues along the way. While some concerns were addressed promptly by the project manager, others were either delayed or required workarounds that did not fully resolve the problems without impacting subsequent phases of construction.

As the project progressed, a new project manager was assigned. He has been responsive, professional, and clearly committed to helping; however, he has been limited in what he can accomplish due to the volume of homes under his supervision and reliance on subcontractors. Despite his efforts, many issues remain unresolved.

This is the fifth home we have built over the past 28 years, so we are very familiar with the process. Regrettably, this has been the most difficult experience we have had—and the most disappointing. Despite this being the most expensive home we have built, it has also been the lowest in quality. We closed on the home in November, and as of the end of April, there are still outstanding items that have not been completed. While the current project manager continues to push for resolution, progress remains slow and inconsistent. Prior to moving forward, our realtor did express concerns about DRB’s reputation. However, after seeing the models and working with the initial team, we chose to proceed in good faith. At this point, we deeply regret that decision. If given the opportunity, we would have chosen a different builder. Sincerely,

Jobsite sanitation and unprofessional conduct: There was no port-a-potty on site. As a result, workers urinated in one of the shower drains, where it stayed stagnant due to no water availability and in water bottles, which they abandoned around the property. When I raised this issue with the salesperson (Karen), I was told the liquid in the bottles was “lemonade” — an obvious and unacceptable misrepresentation. I then asked the builder to have the bottles removed and to flush water down the drain to mitigate the odor that was very much present throughout the whole house when you walked in; although he agreed, it took a month for this to be done and I had to ask no less than three times.

Closing delays and numerous defects: Closing occurred six weeks past the estimated date. Only after taking possession did the full scale of defects become apparent. Representative issues include: Widespread paint overspray on tile throughout the house (made less visible by light tile color). A window that leaks during rain. Master shower glass enclosure broke two weeks after move-in. Garage floor looked like an active construction site full of paint, sheetrock and debris at closing which masked the large low spot in the middle of it where water pools. HVAC system had to be repaired a couple weeks after closing due to blockage which is now extremely noisy. Cabinet issues that are still not resolved after almost 8 weeks post closing. This list is not exhaustive; these are some of the most frustrating problems we have encountered.

When I raised the foundation issue and other concerns with two managers, they were indifferent and unwilling to accommodate requests. Our concerns were basically dismissed and any accommodation requests were flatly denied. At that point I reviewed the contract and discovered the buyout terms were heavily one-sided: if I walked away, I would only recover $2,000 of a $15,000 deposit. Recommendation. Based on our experience, I strongly caution anyone considering purchasing from this company. The combination of poor workmanship, health and sanitation issues on site, significant delays, and unapologetic management behavior has left us extremely dissatisfied and regretting our purchase.

What really sets this experience apart, though, is the people. Greta **, our salesperson, has been exceptional in every sense of the word. From day one, she brought a personal touch that made the entire process feel comfortable and trustworthy. Her attention to detail, honesty, and responsiveness stood out immediately. She answered every question thoroughly, never misled us, and consistently went above and beyond what anyone would reasonably expect. Over time, she has truly become a dear friend.

A perfect example of who Greta is: During the recent back-to-back snowstorms, she stepped in to help coordinate snow removal in our community, even though this is completely outside her role. She traveled 90 minutes from her home and was already making calls before she even arrived at the office to ensure things were being handled. The team was already working on it, but that didn’t stop her from checking in and advocating for homeowners. Think about that. How often would a salesperson, long after closing, step in to solve a problem like that? It’s unheard of, but that’s just who she is.

Jackson, our project manager, was equally impressive throughout the build. He was always professional, responsive, and solutions-oriented. No matter how big or small the issue, he took ownership and made sure it was addressed in a timely manner. His integrity and clear communication gave us confidence every step of the way.

Kevin in the warranty department has also been outstanding. Any concerns we’ve had a window adjustment, a small electrical issue, he handled quickly and followed up to make sure everything was resolved properly. That level of responsiveness and care after the sale speaks volumes about the company. If you have high expectations for professionalism, knowledge, and integrity from the company building your home, in an aesthetically beautiful community, look no further than DRB Homes. This team doesn’t just build houses, they build relationships and stand behind their work long after you move in. We are incredibly grateful for this experience and would choose them again without hesitation. PS, we've also met some great people in the community. Game nights have become a big part of our social life. No pressure. Just a nice bonus.

We expect these issues to be addressed promptly and corrected properly. To make matters worse, a used stove cover was installed simply to pass inspection. It felt like a temporary fix rather than a proper solution. I was repeatedly given misinformation, and my concerns were laughed at instead of taken seriously. A supervisor came out, appeared to care during the meeting, but I have not heard from him since. The lack of follow-through and accountability has been extremely disappointing. Hundreds of photo.

While Hayes did not dispute that this issue was preexisting, he chose to hide behind a policy that states they will not remove tile to make repairs; even though the faulty craftmanship causing the issue is located below the tile. The contractor that they sent stated that he was prepared to make the repair and that it wouldn’t take that long. But the warranty manager (Hayes **) would not allow him to remove two tiles. When I spoke to Hayes inquiring as to why, he just offered to provide me with numbers for contractors who could make the repairs at my expense. I responded with my dissatisfaction, stating that they will be hearing from me. He eagerly responded, “We will be ready to do the legal thing”. I don’t know if this is DRB group choosing not to stand behind their craftmanship, or a warranty manager doing a poor job. Either way, I cannot recommend DRB group as a result.

We had a contract; you took our money and delivered a faulty product!!! As I mention MOLD to kick this off, our whole kitchen Island and cabinets had to be replaced due to faulty plumbing (this took a week), How was this not checked for leaks... We envisioned building a new home would be a happy experience, NOT!!! They do not care from the SR VP of Raleigh down to his lackies he sends to smooth things over with sales talk.

Sincerely disappointed at the Groves at Neills Point (Kevin D)

The issue is, they are running the private lane 20 ft wide and between our houses in our yard where our children play. All who are involved have told us how stupid we were to trust Dan Ryan, because they never should have sold these lots with the way they are set up. Both our homes were built right alongside the easement and now, a private road is going to be just shy of 10 feet from our homes. They are even removing our trees that DRB planted, because again, everything was built on the easement. DRB, including their employees, sales associates and project managers are nothing short of liars and have done nothing but cause us grief and cost us money since we moved into our house. DO NOT ALLOW them to build anything for you because you will absolutely regret it. Pay attention to all of the negative reviews. I wish we would have seen these before deciding to build with them.

Ben E. Lewis Plumbing are getting over installing too fast & cutting corners, causing folks to have water problems in new construction homes by DRB Homes. I haven't been in my new construction home for 3 years and already having water heater and pipe issues. DRB Homes in Maryland need to change plumbing companies immediately. I had to get my own plumber to replace and do the job correctly installing a new water heater tank

The project manager appears genuine and was kind however, s/he has only been with DRB for less than one year; concerning. It is my hope that with the hire of my own/private home inspector, my unit with be a quality build with minimal major repairs down the line. My recommendation to anyone working with this builder is for them to consult with their own, trusted professionals prior to selecting choices with DRB. In addition, take pictures of your selections, and keep detailed notes for all phone and/or written communication with each representative along the way. I also strongly recommend you hire your own inspector and be sure s/he completes their work when THEY want to and not just when DRB "allows" them to inspect; be a strong advocate for your home!