Dan Ryan Builders

They use a Bait and Switch tactic when purchasing your home. They send you to a design center, which tries to sell you on upgrades at insane cost. The worse thing is, the quality is still poor even if you upgrade. They pushed for us to close on time, in agreement (which was signed by their representative) that items would be fixed after close. The project manager quit prior to any work completed months later. A new project manager took over, which promised us, even met at our house several times to schedule the needed repairs. We stayed at home from work on two different days, no one showed up.

I have concluded that Dan Ryan Builders has chosen to ignore me and my multiple requests for close-out and refund of my earnest money deposits totaling $7,600. Their preferred lender botched my loan documents, messed up my credit, and in the end, I have no home and am out $7,600. For weeks, I was ignored by the division office, only to speak with division VP and hear him attempt to pacify me, never listening to a word I said, but still deny my request for refund. All of the other reviews are correct. They treat you like royalty until something breaks or doesn't go as expected. Then you can't reach anyone for anything. The opposite of what a first-time homebuyer expects to experience when making the biggest purchase of their lives.

I purchased my new home (Canterbury Woods Homes) in October 2018. They do not respond to items that need to be fixed, just say they'll do it and then don't do anything. They don't answer calls or respond to messages left. The painting, caulking, sanding was done in a quick, sloppy manner. No quality control. Many, many items need to be repaired and they do absolutely nothing about it.

We would NOT recommend Dan Ryan Builders to anyone building a new home. This has been an awful experience. We were pressured by the sales team to close before the end of the year, threatening to lose the home if we didn’t, as well as lost a $5,000 incentive. Little did we know, losing the home would have been a blessing. The home was not completed by closing, we have now been in the house just short of 30 days and the items missing at closing are still missing. After closing, 4 days in, we had plumbing issues. They said they forgot to remove a plug, they came to remove the plug on Monday and by Thursday morning the ceiling of the garage was falling down.

My husband and I are first time homeowners, and we built our house with our own money. We were informed by Dan Ryan Builders that the house would need time to settle and that there were things that would need to be fixed once the house settled. We were instructed that we had one year from the date we moved in to submit all of our issues to the warranty company, and they would be corrected. Our list was rather large and lengthy because the home construction was horrendous. For instance, when Dan Ryan installed our doors, the frames were damaged. Instead of fixing the frames, they hung as is with big chunks out of the wood or nails to try and nail in any frayed pieces.

After I have washed and dried my clothes after a couple or more days dust get on my clothes so I have to re-wash. Dan Ryan warranty company says the air ducts are not dirty and the furnace is not either, even thou the Heating & AC company says both are dirty. And Dan Ryan warranty company came out twice and did absolutely nothing. And I'm concerned about my health and the air quality in my brand new built home!!!

Unethical. Formal offer submitted... Took THREE days to counter offer which we accepted within 24 hours. Had us complete the application process, which required us to have our credit checked, only to back out of our offer for another offer. Now we're stuck without the house and an inquiry on our credit report. Way to put the customer first... Be eat of their on-site agent, Jeff, and their VP Michael **.

We will never build with Dan Ryan again. We have had so many issues from our walk thru to our flooded basement. As soon as they had our money, they did not act swiftly to our complaints and needs. While we love our home, we do not love having to pull teeth to have folks fix the problems they have promised to complete. Our experiences began before we even closed on the house. Since this is my first buying experience (second for my husband), we though that little problems would be fixed with issue, but we were very wrong. During our first walk thru (dry wall), we found a substantial hole in our living room floor. It was big enough that a small foot would have fit with no issue. We were told it must have happened when someone was on a ladder and a hammer fell. We were assured it would be properly fixed.

I saw model house. Was impressed. Something was sold but not exactly what I wanted. They did not provide me with layout picture graph which will say what I will get before closing. I was upset to see the structure during pre-drywall walk that bathroom was way off. And even more upset to see during pre-settlement that carpet was provided instead of wood flooring. I wanted withdraw but I was told that I will lose 10,000 my hard earn money.

I closed on my home in Oct. 2016. Since then I have had major flooding issues that cover 98% of my backyard and at some areas it is knee deep. I feel like I have waterfront property when it rains. I had to get the County involved to get Dan Ryan to even acknowledge that there was an issue. Long story short, as of today (8/30/18) my issue still has not been resolved and it is a task to even get a progress update from Dan Ryan as to what is being done to fix my issue. To make things worse, I may have foundation issues now having noticed that there is a crack in my wall spanning the full length from top to bottom. To add insult to injury, I have also had my A/C break twice already and the home isn't 2 years old yet.

Moved in this home November 2017. Problems from the get go with the home. We have continual problem with the electricity in the home, we lose power in our kitchen often, the electrician has been out to our home to attempt to fix the problem with no success. My worst fear is that we get killed in a house fire in this house. The electrician was out this past Saturday and said that a staple in one of the wires in the house could be causing the power to shut off all the time and trip. That would require much damage to our new home to find that staple if that is the cause.

The staff is very friendly and accommodating, until the contract is signed. They refused to let me make any changes. And the home had not even started being built yet. For the closing I'm told that if I do not use their attorney I have to make a separate trip to their corporate office to get the keys because it's their policy. They make no effort to be easy to work with. I would suggest that you find another builder unless you like to be bullied and push around after they get your deposit.

This company is the worst home builders I have ever dealt with! They don’t even deserve a 1 star rating, but I’m not able rate lower. It took over 2 months just to get a signed contract with this company because they kept messing up on the upgrades we added due to the incompetent employees. After 5 different contracts, we finally had a signed contract with Dan Ryan Builders. I thought the worst was over, and it would be smooth sailing from here... NO! It only got worse! We went through 3 different sales representatives and 3 project managers because they either quit or got moved to a different location, leaving everyone we dealt with clueless.

I’ve had nothing but issues since I bought my NEW home. Tiles cracked, cracks in wall, nails coming out of ceiling, leaking window, crooked walls, vinyl siding with hole, cabinets scratched, and hardwood floors flaking. It’s been 2 years and I still have every issue. There are several other builders here, don’t choose this one! When I have 70k in upgrades I expect a perfect house!

We purchased an "upgrade" on our main floor to "hardwood floors". Upgrade was an additional $13k. The flooring is very cheap, is damaged in multiple areas, and to this point (one month after moving in) we have not heard anything back on what they will do. The hardwood floor is engineered, meaning plywood with a .6mm finish that is glued to the plywood. This is one of the cheapest options available on the market. Unfortunately, I am finding this all out after the fact, by visiting a couple flooring specialist. I've attached a couple pictures; however I have many more.

They deserve a zero rating. This is the worst builder I have ever used out of 3. The quality of the house and the workmanship is the worst I have ever seen, cheap and less than any other builder. The worker are apathetic and sloppy. There is dirt behind the sheetrock. I was told they don't blow it clean anymore because it's too expensive. The 2x4s were damaged and patched, the walls had holes, then were patched. Some of the walls were not even painted. The tile is cheap with dents and holes in it. The carpet is bumpy throughout the entire house. In 8 mos. lines are forming across the carpet as if it's been there ten years. There were paint droppings left on everything everywhere including on the carpet.

Moved in to Saltgrass Pointe Charleston SC in Nov 2017. There were and are many things that need repair. Poor quality workmanship. Found a soda bottle and open Sheetrock behind bathroom mirror, closet rack fell down, electric outlets did not work on kitchen island, poor sparkle work throughout the home. We purchased home with private fence in yard? In one month of living here a letter comes from the county that fence has to come down and there is a 25 foot easement so I that gives us an 8-9 foot backyard.

Dan Ryan Builders poorly constructed my home and now it refuses to honor its warranty. Its personnel make appointments to repair items and then fail to show up. The quality of construction is poor and its customer service is even worse.

I have been trying to resolve some issues since OCTOBER and all I get is the runaround. Now I find out the person that was supposed to be working with me isnt even over our subdivision. I had to have my vinyl flooring reinstalled and was asked to get on my knees to inspect the floor for bubbles, causing me to tear my meniscus and had to have surgery. I would NEVER recommend this builder. Also lied about homeowners association fees and have increased in just 4 mos by additional $100 without ever calling a meeting or involving the homeowners, this is just beyond disappointing.

Dan Ryan Builders Raleigh-Durhan Division - I am in the process of purchasing a new construction townhome in Raleigh NC at the Crosstowne subdivision. I went under contract in Feb. 2017 and my estimated closing date was to be in August 2017. Here I am on 9/20/2017 and my home has not even began construction. We were told that the soil was bad so they had to hold off on building. The thing is, the development is like 75% complete so I don't fully understand how those homes are not on bad soil either. Regardless of if that was true or not, the office has been very close-mouthed with any and all info and for about 6 months, failed to return calls or update myself or my agent on any progress. It was not until recently (maybe 1.5 months ago) that I started getting vague communication with the builders and officials (after posting a very truthful and public FB and Instagram review to my 5k followers) that I began to hear back IMMEDIATELY from them.

Called about a new construction property and the agent never returned the call. I then placed a call to the Dan Ryan headquarters and the young woman who answered the phone explained that she's just a receptionist and couldn't help. When I called Sandi about a new build, she indicated that Mary would call me back nearly two weeks later! On the scheduled day of the appointment, Mary never called. Nearly an hour later, she wrote an e-mail alleging she phone, just rang with no message. Ridiculous. No call ever registered on my phone. If that had indeed happened, any reasonable professional would have dialed the number again.

We purchased a second home in Johnston County in North Carolina from Dan Ryan Builders. In building the home - between the sales agent, project manager and design center - there was always a lack of communication between them all. Mistakes were constantly made. This is not our first home we built so we are very familiar with a new home building process. We were treated horribly with settlement because they were refusing to fix things in the house that were their mistakes they made. Settlement took 10 hours because Dan Ryan kept refusing to fix what they did.

We are in the process of building our home. Our project manager is the nephew of the CEO. He has zero care for customer service. We have been kept in the dark from day 1 of construction. Does not bother to reply to emails/texts. We met 3 other neighbors who are experiencing these same issues. We spoke to his manager and he is even more arrogant. His response is "we are not going to do anything about fixing the issues we brought forward." They are continuing to build this home with total lack of customer care and not even bothering to abide by the paperwork and plans they made us sign. Dan Ryan has successfully managed to pull all the fun out of future homeowner. This has been an incredibly stressful and painful experience. We are at the mercy of this home builder. They are making us feel like they have done us a huge favor by selling us this home and building it for us.

They check thoroughly and inspect properly for possible damages or more extensive damage. They do an amazing job on inspection. Great job. They back all their services and supplies with a extended warranty. You're well covered with them and no hassle guarantee. Awesome. Best quality services and products. Very reliable services backed by a guarantee. One of the best available, can't ask for more. Top of the line services. Very valuable services for the price, well worth the money, should cost more than it does but that provides every customer a deep discount.

I found the inspection process to be very clear and straightforward. Everything went quite smooth. I was happy with all of the people I dealt with as well. I found that the terms of the warranty were clearly laid out and suited my needs quite well. It was all explained to me in clear terms that were easy for me to understand. I found them to be very reliable. They always showed up when they said they would. I never had to reschedule any appointments and was overall very satisfied with them. I consider that the quality of the service that I received was well worth the cost. I would say that all things considered they offered a great value.

The inspection process is clear as day. It's direct to the point and they give you detail that you know what you doing. The inspection is great and I like the process. The warranty is very unique and the process is very professional and warranty is the best out there. Would like to thank you for everything. The reliability is very good. They make sure that the process is clear and upfront. You won't have to worry about anything. The value is amazing and helped me out in so many ways. The value is the best thing offered by a company like this.

It's very good. I love the inspection process mainly because it's suitable for homeowners and it keeps homeowners enact with things they can develop. The warranty is alright. I love how the warranty is set up in a way that I can stick by it to make sure that everything goes okay with the progress of keeping everything set. Reliability is good enough that I can truly put the trust and the thanks to those that gave an idea to put this into my mind to think about this thing to keep the house and everything intact. The value is marvelous in a way that I would like to thank that person for respecting their customers by adding a lot of potential into their determined workers.

Very easy and hardly no time at all. The quality and the professional staff makes this part of the process really easy for you. They explain anything that goes on and you are never in doubt as to the proceedings for your new home. This is probably the best part of watching your home being built. The step by step that they take is something that they know you the customer will be proud of. They stand behind what they build. They will be there on the job on time every day it takes to make sure your home is built the way you want it to be built. I was very satisfied and would recommend them for your next new home. The value here is knowing you are getting your investment time and time again. Your peace of mind knowing that this new home is going to be yours for many happy years. They want you the customer to be 100% satisfied.

HORRIBLE customer service. Ruined the new home builder experience. You will be in for a fight no matter what issues need correction with your home. Management is disrespectful, will talk down to you in your own home (yes, this has happened to us), project managers will refuse to acknowledge visible problem and deny there is a problem. Our project manager refused to acknowledge documented issues even when he was onsite and could see the issue. He would simply say, "I am not fixing it".

My husband and I purchased a new Dan Ryan townhome in December 2014. I was ensured that once the weather permitted, our lawn would be established to the back end of our property. I have been patient especially since we moved in in the winter. At this point, May 29th, the lawn around the building has been seeded and I have been caring for it. I have questioned 6 different people associated with this development concerning the rest of the lawn and have gotten multiple answers. My latest response has been that Dan Ryan is responsible for the rest of the lawn. I am currently awaiting a return call from a Dan Ryan employee. It is frustrating since I had been specifically told that it would be taken care of by Dan Ryan from the beginning. My advice to anyone considering buying a home from Dan Ryan is to get it in writing.