Dan Ryan Builders

Dan Ryan Builders Reviews

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About Dan Ryan Builders

Pros
  • Positive customer service experience
  • Timely completion of projects
Cons
  • Unresolved maintenance issues
  • Quality of workmanship concerns

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Dan Ryan Builders Reviews

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    How do I know I can trust these reviews about Dan Ryan Builders?
    • 4,608,050 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePunctuality & Speed

    Reviewed Dec. 2, 2024

    I was trying not to comment on my experience but it is amounting to too much at this point… Another Ryan Builder just no different than the other Ryan Builder. The craftsmanship of the homes they build is undesirable. They promise the stars and the moon and never deliver. Nothing in my new house has gone right. Roof was not completed properly and by chance when I paid for gutter guards they noticed the roof issue. Then Mold set it in my front and back porch. My second floor also had mold. Everything listed by other homeowners is absolutely true. Now I have an issue with my duct system. Sharing the picture. I was turned now to the home warranty company to repair something that is obviously building material issue. There are more issues to list. I already see owners in a brand new neighborhood selling their homes.

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    Reviewed Nov. 29, 2024

    Worst builder ever. Poor quality. Poor construction. Less than 6 months into the house everything is falling apart. Wood panels on the floor are separating ceilings has cracks, shower the grout had to be done 4x and still dried out and fell out. I do not think they have anyone doing quality check. The wood pieces under the counter are supposed to come down to the floor but there are major gaps. I do not recommend anyone to ever buy a home built by Dan ryan. Biggest mistake we have made.

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      Reviewed Nov. 14, 2024

      Highly recommend this builder. Our builder took pride in building our home day 1 and has never looked back. Always available if needed and we have had 0 issues with our home. Even survived 24” of rain during TS Debbie with no issue. Love the area. Love the house. Love the builder.

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      Staff

      Reviewed Oct. 17, 2024

      I wish I could give zero stars. My experience with DRB was an absolute nightmare from start to finish. Not only did they engage in deceptive practices, but I also witnessed discriminatory behavior that was completely unacceptable. Worse yet, I discovered that this company discriminates against certain customers based on race and other protected categories. I personally saw them give preferential treatment to some clients while ignoring or disrespecting others. It's disgusting to see a company operate with such unethical and illegal practices. If you value honesty, fairness, and quality, do yourself a favor and stay far away from this builder. They will take your money, lie to your face, and treat you poorly based on who you are. Unbelievable.

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      Customer ServiceInstallation & SetupCoveragePunctuality & Speed

      Reviewed Sept. 25, 2024

      I typically don't write reviews, but when it comes to expenses like this, I feel it's important to share my experience so others don't have to go through the same thing. I purchased my townhome in February 2020 and had no significant issues until last fall. I started noticing leaks coming from the fire alarm in my master bedroom and the air vent in my closet. I submitted a repair request to the HOA, only to be told that roofing is not covered under the HOA covenants and is the homeowner's responsibility.

      My insurance provider, Utica, informed me that the repair cost would be less than my deductible, so it was best to handle it myself. Two roofers initially recommended cleaning the dryer vents and resealing the area around the ventilation duct, quoting about $300 for the repair. In April 2024, I followed up with James Marshall from ProRoofing Repair, who estimated $385 for the job, but I received no response.

      After cleaning the dryer vents, the leaks stopped until about three weeks ago when we had heavy rain, and now there is interior damage. When I contacted Utica again, they stated that since the issue wasn’t caused by an "act of God" but by poor installation, it was my responsibility, though they would cover the interior damage. I’m now on my fourth roofing estimate, and one roofer has even suggested I need a completely new roof. While I don’t believe that’s necessary, I do think Dan Ryan Homes is aware of the poor quality of work being done, which might explain why roofing is conveniently excluded from the HOA covenants. If they had done quality work from the start, this wouldn't have happened so quickly. I regret not doing more research on this builder before purchasing. I hope this serves as a warning to others.

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      Punctuality & Speed

      Reviewed Sept. 6, 2024

      Horrible new home builder. Also aka DBR homes. Constructed too fast with many mistakes and a horrible warranty. Builder does not take pride in its construction leaving debris in all of the sewer drains and staples and nails all over the street which cause flat tires of the current homeowners. Also horrible HOA’s picked for the communities. Stay far away from the builder.

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      Customer Service

      Reviewed Aug. 2, 2024

      Very poor quality materials and workmanship! Customer service I give a zero!!! Very disappointed. Many calls to customer service with no response or not believing our issues created by repair workers.

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      Verified purchase
      Customer ServiceContract & Terms

      Reviewed July 1, 2024

      DRB Builders in Metro DC area is the worst builder, my brand new home's roof started to leak after 2 years and when I reached out to the warranty guys, they just closed my case and were kinda being rude and saying we have all the legal terms signed by you. It is very unprofessional that they do not perform any inspection and hand over these kinda homes when we spend thousands of dollars. The same issues came up with neighbours as well. Please avoid and report them.

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      CoveragePunctuality & SpeedStaff

      Reviewed June 24, 2024

      During the building process of our new home, the construction manager & sales representative were very professional and responded to all of our questions and concerns in a timely manner. Once we moved into our home in July. 2022, architectural issues quickly arised from poor constructional work. We have had numerous issues from a baseboard being stapled through a water pipe, causing a huge leak in our dining room leading to damaged walls and flooring, to having an 8 foot long Crack in our foundation that we have been dealing with since winter. Reaching out to DRB regarding these issues has not been an easy task, given the fact that we keep getting a new point of contact we need to reach, getting the runaround, or blatantly being ignored.

      Our dining room has been in the 'process' of getting fixed since August 2022 & has still YET to be finished almost 2 years later because we are no longer getting responses from Dan Ryan. Not only I am extremely disappointed in the poor craftsmanship, but ever more disappointed in how Dan Ryan has been handling the situation..or lack of.

      As for the 8 foot Crack in our foundation that has damaged our drywall, baseboards, and carpet, now causing mold in our home due to the winter snow & all the rain is presumably not covered in our warranty because according to Dan Ryan it is not considered a ' major structural defect'. We are extremely disheartened to experience this considering we thought this would be our forever home. We are at a loss on what to do & figured the next steps would be to get a lawyer involved. I would highly reconsider this builder for your future home.

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      Reviewed June 15, 2024

      I purchased a home in Feb 2024, it was the dead of winter and most things was brown. We were promised once the season changed if there were dormant landscaping they will replace. As soon as the seasons change we noticed huge patches of grace brown. I immediately notified the builder and they initially indicated they would come fix. My neighbor has same issue and they replaced their grace.

      We were then told by the warranty manager everyone complaining and they can’t replace everyone and begin to walk back the promise about the dormant items when season changes. We are now getting quotes from them saying it’s our responsibility to keep our lawn after closing and that’s not warrantied. This was not a part of the warranty the builder indicated, this is a common practice when homes are bought in winter and it will be no issue to change out. The company lies and lacks integrity. Spend your hard-earned money elsewhere. DRB homes should be ashamed of themselves.

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      Dan Ryan Builders author review by Joseph Truini

      Dan Ryan Builders is a privately owned, locally focused homebuilder that operates on the East Coast of the United States. It has been building homes for 25 years. Dan Ryan builds homes in six states: Maryland, North Carolina, Pennsylvania, South Carolina, Virginia and West Virginia.​

      • Provides energy-efficient homes: Buyers can purchase homes that save money by conserving energy and reducing the home’s carbon footprint.

      • Realtor-friendly builder: Prospective homebuyers can bring their own real estate agent to consultations and negotiations.

      • Consultants available: If you don’t have a real estate agent, you can consult with an agent provided by Dan Ryan Builders.

      • Hardhat tours available: Prospective homebuyers can tour homes under construction to get a first-hand look at the quality, features and style that they can expect in their own home.

      • Homes can be built quickly: Homebuyers can move in within three to five months of ordering their homes.

      by Joseph Truini Home Improvement Advisor

      Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.

      Dan Ryan Builders questions and answers

      What problem is Dan Ryan Builders trying to solve?
      Dan Ryan Builders provides energy efficient, well appointed, solidly constructed new homes in the best locations.
      What sets Dan Ryan Builders apart from the competition?
      We are a Top 25 Private Homebuilder and #39 on the Builder 100 list. Being privately held, we report to our customers and not Wall Street.
      What needs does Dan Ryan Builders fulfill, and how does Dan Ryan Builders fulfill those needs better than the competition?
      Dan Ryan Builders’ mission statement revolves around “Better Value, Better Living.” This means the best built homes, in the right locations, with the right included features at an affordable price. We use the best materials available such as Typar House Wrap, Weyerhaeuser Gold Sub-Flooring, we have 2x6 framed exterior walls and modern home designs.
      How does Dan Ryan Builders measure success?
      By our customer’s level of happiness. Currently 94% of our customers would recommend Dan Ryan Builders to a family member or friend.
      What’s the most common misconception consumers have about Dan Ryan Builders?
      That Value means lowest price. Value means the right combination of location, price, design and quality.
      How has your industry changed in the last 5 years?
      The past five years, Dan Ryan Builders has grown organically while other builders have grown through acquisition or unfortunately, gone out of business. We believe that this is because Dan Ryan Builders cares a bit more about the customer experience, ensures a quality built home and has great locations and designs.
      What is something you wish every consumer knew about Dan Ryan Builders?
      We are so confident in our quality of construction that we pay a 3rd party to quality inspect every Dan Ryan Builders home.
      Has Dan Ryan Builders received any rewards or recognition for its services that your customers would like to know about?
      We have received numerous awards for our home designs, quality of employees and philanthropic efforts. However, we have received the prestigious, “Builder of Integrity” award consecutively 2008-2014. This award is given to a select few builders based off a low number of dissatisfied customers and how the instance is handled quickly.
      How has Dan Ryan Builders grown?
      We’ve grown from building pre-dominantly in the Washington DC area to now building in 6 states: PA, MD, VA, VA, NC & SC and 10 markets. We additionally have added an extensive line up of Estate Homes and Single Level Living homes to our portfolio.

      Dan Ryan Builders Company Information

      Company Name:
      Dan Ryan Builders
      Year Founded:
      1990
      Address:
      64 Thomas Johnson Drive Ste 110
      City:
      Frederick
      State/Province:
      MD
      Postal Code:
      21702
      Country:
      United States
      Website:
      www.danryanbuilders.com