Dan Ryan Builders

Finally, they started working on my home in July and it took forever just to begin looking like a home. They came up with multiple excuses - staffing and such. Don't get me wrong that is an acceptable reason in certain industries, but when I see DRB building all over surrounding areas you can't tell me that you don't have staff to finish out the development! My original estimated close date was mid Oct-mid Nov 2022 and so we went with it. I locked in my rate and gave it extra time, etc. They assured me that I won't be in my home for Thanksgiving, but I will be in there by Christmas and that I should be able to close the beginning of December. I said ok - wasn't thrilled with that but I went with it.

They kept telling me I will provide a closing date when cabinets are installed, but when the cabinets were installed, they didn't want to provide one saying they are running into vendors not showing up when scheduled! Then they tried to say they can't get the items to complete, but that is why we had a design studio, and we could not make our own selections because they went with vendors, they could get everything needed to build the homes. So finally, they decided to give a closing date and it is December 29, 2022! I will not be in my own home for the holidays. Everything has to be redone (loan wise) and I will have to pay additional money to extend my rate lock. I also will have to pay another month of storage and go another month displaced!

The project manager that they have over the project hasn't even been doing this 5 years! He is inexperienced and evidently so is his team. I am not enjoying the process. Truthfully, I don't even want the house anymore. All joy is gone. All they can say is send me your additional costs and we will see what we can do! They don't need to see, they need to take care of it ALL! I have been trying to reach someone at corporate all day and leaving messages and NOT ONE person has called me back. Not one receptionist or anything! But as soon as I dial the new sale extension, you get a real live person. NO ONE to take complaints or even check in on these incompetent people! DO NOT DO BUSINESS WITH THEM -- RUN!

After reviewing other reviews, I pray that it is built properly because right now I am not convinced in their ability to even build a quality home! RUN don't walk to another builder! I will update once 2023 gets here and I am still waiting to close because they don't care and they don't have a clue of what they are doing. Everyone is dishonest in this company and you can't trust them to do what they say!

On April 26 I emailed him back with a date in which they would do a site visit. He responded give them a few days as the end of the month is very busy for them, I accepted their request. On May 9 I emailed them back with the same email thread asking for an update. No response, email sent again with pictures on May 11, no response, again on May 15 no response, call to the office May 19. Left a voicemail. No response, email on May 22. No response to finally on May 25 Tim ** responded on May 25 via email and stated he will have his site manager contact us for an evaluation.

On June 6 still no evaluation was completed, I sent an email. Requested an update. He responded, "Please provide address community with each request," are you kidding me? But I responded with the requested information the same day. On June 11 a team arrived and stated with me being at the bottom of the hill the water is draining from other properties including my own and causing an erosion which they will return to remove debris and refill then put in a drain. As of June 21 I had not heard from anyone, sent another email. Still no response as of July 1. As of today the area is getting worse and eroding deeper on the other side of the fence down the hill without any further contact from them.

It didn’t even come close. Example 1. About 2 months before we closed we noticed our front window to our dining room was cracked with a hole in it. My husband told Deangelo & he said “don’t worry, if it’s not replaced before closing day, I will take a window out of another construction to make sure you all have a good window”. Guess what?? He did not. We received a new window in January about 2-3 weeks after we were in our home. Example 2. Our island was not the correct one, we received a new one after closing. Example 3. There was caulk or paint on our roof. The shingles needed to be replaced, but instead were painted a different color, so tacky. So later they did replace those.

Example 4. Fixtures, doorknobs & hardware were all mismatched(chrome here, bronze there). Never corrected. We were told that we could not pick any colors, tiles or personalized items for our home. Hazel at the sales office assured my husband that it would look amazing. It does not. The ladies in the sales office hated to see my husband coming. He could see them rolling their eyes & throwing their hands up when they saw him at the door. Neva did try to help us out with our mail situation, as we didn’t get mailbox/keys until about 3 weeks after closing. Example 5. Our ceilings were not smooth (still aren’t) & looked as if they were painted by a child. They actually may have been. One day we stopped by & there was a child painting the outside column. Why was this allowed?? Example 6. The home was missing 3 mirrors that were later put in.

On the day before closing we were so disappointed as we and the builder manager’s assistant (Christian) put up nearly 50 pieces of tape for corrections. Christian seemed disappointed also and was very helpful unlike Deangelo who was known for just riding through & sitting in his black Jeep. This neighborhood is amazing as far as location & the yard space that we wanted. That is our reason we did not walk away from it. But unfortunately this home needs so much work. To make this review shorter, this home was built very poorly. Honestly majority of The work was done so sloppy inside & out.

In the end, I asked that the front hall (which had a nice room just as you entered the townhome) completely open have a non-load bearing wall added wall for privacy and a door. The rep said this would cost something $870 at the time, which I had no problem with. He said he would let me know before we would contract for the home in the Tiger Ridge Community in Moore. However, several days later we talked and he said the plans had been submitted and no changes would be allowed. Seemed vague, but we decided to move on and seek something else.

Just recently my wife and I have discussed and researched the new community in Boiling Springs which seems to have nice townhomes, and I spoke with David **. I asked David about the homes and planned a trip up there the following Thursday, from which I just returned. David said the deposit to contracts ‘he lowered’ as he felt what was usually asked for was high, and also that he had homes under construction. We were interested in the Summit, with a few extras. He indicated this could be done, and we discussed other details. However, when I arrived as we planned Friday, 2/25, David showed me several townhomes that were under construction but said he had to ‘discuss the base pricing’ where previously he told me he would let me know if that $259,995 for the 1 car garage Summit would change.

I travelled up there, and he answered a number of questions, but said ‘we had to talk about the pricing for the Summit’. He said there is a price increase of $8,000 effective 3/2, but he only offered to sell several homes already under construction. However, as it turned out, some had options and features we did not want, and only 2 homes were in our pricing range. He had told me that ‘since we own our home outright with no mortgage, I might need to get another mortgage and work with a gentleman’ whose card he gave me. Also, he said any options the working home on the lot we looked at were already ‘submitted’ and no changes could be made. I said we had a price we wish to stay with, around $275k.

When he looked at the home on lot 3 in Peachtree Townes it came to $280,990. Several options we didn’t even want, but he stated they could not be changed! So, I looked things over, but when I compared the options with what is included in the Summit, it became apparent I was being changed for numerous options the home showed were already included! The total came to about $12,000 more than we had planned. And he never discussed the options that ‘the home had been submitted with’, but he also said the home required a $10,000 deposit and ‘proof of funds to pay for it!

My home in Florida will sell for over $300k, and we hold the deed. This came as a surprise but I am getting interest on money in my account where this would come from. Then he suggested a ‘mortgage’, which I do not want as we are retired and don’t want another such payment! I have excellent credit and purchased a new car a few years ago, which the Honda dealer actually informed me we were over 800 score, and we gave them no money but drove it home!

David told me that the Summit would increase on Tuesday, 3/1, but the increase in cost to me for the only home near our budget (about $272k) was, in fact, about the same 8k we talked about! We had no issue with the several options we wanted, but no other offer was made of a home based at $259,990. He stated the home would soon be $269,990 and actually was changed on the website already! However, the attached screenshots taken on Saturday pm, 2/26 (note the top date/time stamp) clearly show the home is/was still based at $259,990! He had likely added the ‘included options’ and others we didn’t want to make the pricing difference!

I hate being deceived, which is what David seems to have done! I have been in high end sales of radio time and major appliances for years, and this was a major deception! The home was the same pricing in spite of the fact he DID tell me it had already posted on the web at the higher pricing, which he stated was now $269,990!

The bottom line is we are very disappointed and have wasted much time and expense trying to buy from Dan Ryan. This story will be told to others we know and posted where they may benefit from wasting their time and effort as well! Dan Ryan management needs to tell their people to be more informative and HONEST!

Mark **

There were many meeting with a string of production managers who had come and gone in the 8 months during our construction. On the 5th walk-through, we were threatened to take the home as is or they’d sell it out from under us and take our deposit. We were trapped! This is a horrible company and they should be run out of business! They’re counterpart, Ryan Builders, has much better reviews and they even stink. Don’t buy or build from these people!!!!

Briar Run Ranson