Dan Ryan Builders

We were asked to wait for repairs after the home next door was completely built. This was then a issue with installing our fence. The home moved into about 2 week ago still no repair, but house next door that we were waiting on is beautiful to include the yard. After being in communication with Matt **, Richard **, Kevin ** and Susan ** I’ve gotten nothing but the run around. I am beyond frustrated! Contacted answering service for Dan Ryan. requested a call from Corporate office to speak with someone other than the above mentioned. $500,000 for this! I applaud. I don’t recommend this builder. However, I will continue to contact Dan Ryan until these warranty issues are resolved. I plan to Picket at the model home in my neighborhood so that other buyers are aware.

Well here were are March 1st and we're just told there is still 3 more houses to do before ours so ours won’t start until next week!! Wth!!!! This all started back in October and here we are in March and still nothing. They act like they will be easy to contact but this whole time it takes forever for someone to respond. Feels like they have been ** us around from the get-go. After all the upgrades we are spending $460,000 on the house and have had the worst experience. Don’t believe a word they say!!

We wasted months on trying to buy a house and we could not even see what we were buying, or find out how much it cost! The Kicker is that in the Contract they can change your choices and you can't do anything about it. I wonder if Dan Ryan even Knows or Cares about the People who are Affected by all of this! My Mother has to start all over with someone else, I feel like we Dodged A Bullet. This is Bad Business all the way around!

This was in regard to my backyard being extended (leveled & sod placed) closer to my property line. They cut my yard almost in half due to forest conservation area my house backs to. I requested several times for my yard to be extended & they told me that they would check with the county because the county regulates it & if they say it’s ok then they can extend it. They eventually told me that county said no & I could call them for myself. Well I did after seeing my neighbor's yard extended which was an alter to the initial site plan & then I continued to see all of my other neighbor's yards extended as well. My yard facing the same forest conservation area was the only lot not extended!

When I contacted the county myself, they told me they were familiar with my lot & neighbors & there is no reason why my lot couldn’t & still cannot be extended by DRB. They sent an email also detailing that my LOD signage was not even in the right location & it should have been back further to my property line. They also mentioned that no one from DRB contacted them in regard to my property. DRB’s associates are liars & scammers. I have talked to multiple leadership personnel & they are still not handling the situation or acknowledging that their employee lied & my yard could have been extended during building as I requested & on top of that every yard on my same row is extended except mine!

There is no way that that was the initial site plan & they followed it. If so I want to know why my lot is the only lot on the site plan that is not extended. Even if they claim they are following the site plan they still did not because my yard is still some feet short from the original placement of signage & LOD (which is wrong anyway according to county). Therefore DRB didn’t meet the requirements as they keep claiming or my request.

Groundbreaking day we drove across a few states again (we are not local to the area) to look at the foundation and concrete pour to find that the foundation was completely messed up and not what was discussed. The team did not have the site plan with them during the dig meeting but assured us that it will be beautiful and perfect. Exactly what we wanted and discussed. My wife and I raised the concerns again to the team, and I was asked to contact the project manager and the executive of sales. The project manager essentially stated to me over the phone "tough **, I am doing it my way" and the executive of sales BS'd with me for 45 minutes to just try and smooth it over.

I had flagged this issue to my bank to ensure that they were aware of what was going on as I was pending approval to pull out of the contract. Two days later I received a call from the bank stating that Dan Ryan Builders was trying to get a copy of my Mortgage approval letter. The bank would not release it to them without my approval, as I was not fully locked into the contract. Two days later I received an email from Dan Ryan Builders asking if I still wanted to be released from their contract. (They had another buyer.) I stated yes, and found a house for 29K cheaper, brand new, already built with ALL of the upgrades and practically the same size. This experience rapidly went from being a great experience into a nightmare. I would NEVER recommend Dan Ryan Builders to anyone.

My fiancé and I decided to build a house with DRB. The sales manager Michael was and still is absolutely incredible and he’s the ONLY reason we are not asking for our money back yet. He has gone above and beyond for us and we appreciate him so much! Now for the story: We put down the 5,000 and put our homes on the market. We sold both of our homes and had our contingencies lifted in November, so it was time to build our dream home and start our lives together. We had our pre-construction meeting in November and we’re told ground breaking would be in the next week. December comes. Nothing started. Then comes January. Nothing. We contacted the project manager numerous times, never getting a response. We’d see him at the site working on other homes and he‘d say “oh we’re getting to it soon!” Then comes February. NOTHING. By this point we’re livid and have had enough.

We had already signed a 6 month lease for a temporary apartment for us and my 2 children, And we're told we could expect to move in before the end of June. So we threaten to walk and get our 5 grand back. We are told they changed project managers and this new guy is supposed to be amazing. So, we decide to hang on and give him a chance. All of February goes by and FINALLY on Feb 24th we break ground, 3 months behind. They work for 3 weeks and then boom, covid-19 hits. We had no idea what was happening. We reached out to the new project manager numerous times and never heard back. Michael the sales manager tried to find out everything he could and put up with our nuttiness more times than I could count. We felt bad constantly texting and calling to find out what’s happening, but when we’re giving them 336,000 for a house, we deserve to know what’s up.

Come May 1st the restrictions Are lifted and they are able to begin working again. We drive by our foundation only to see nothing being down, but other houses in the plan are getting worked on. We understand covid put everyone behind and that is not their fault. But what about the other 3 months we were given the run around? We have spoken with higher ups and DRB and have explained that come the end of July, we will be homeless due to our lease being up.

All DRB cares about is the bottom line. I should have done my research before going with them because had I seen all the negative reviews or talked with others in the community who had built with them, we would have walked away. To say we are disappointed is an understatement. 6 months into our build and instead of having a house or at least close to one, we have a hole in the ground with not even a basement floor. Shame on you. And shame on us for not doing our research! If something doesn’t give soon, we’ll be requesting our money back and taking it somewhere else. PS, it is May 2nd and we have YET to hear back from our project manager. It’s been months.