Dan Ryan Builders

Overall the experience was smooth, punch list was taken care of within a week. After closing he continued to check that I was satisfied with my home and the work done. The home is very energy efficient, quiet, and well thought out plan. I was actually surprised at how stress free this whole process was. I had the Parker model built in the Villas of West Georgia. I highly recommend on insisting that Will and Josh ** be your project managers. They actually listen to your concerns and take action.

Groundbreaking day we drove across a few states again (we are not local to the area) to look at the foundation and concrete pour to find that the foundation was completely messed up and not what was discussed. The team did not have the site plan with them during the dig meeting but assured us that it will be beautiful and perfect. Exactly what we wanted and discussed. My wife and I raised the concerns again to the team, and I was asked to contact the project manager and the executive of sales. The project manager essentially stated to me over the phone "tough **, I am doing it my way" and the executive of sales BS'd with me for 45 minutes to just try and smooth it over.

I had flagged this issue to my bank to ensure that they were aware of what was going on as I was pending approval to pull out of the contract. Two days later I received a call from the bank stating that Dan Ryan Builders was trying to get a copy of my Mortgage approval letter. The bank would not release it to them without my approval, as I was not fully locked into the contract. Two days later I received an email from Dan Ryan Builders asking if I still wanted to be released from their contract. (They had another buyer.) I stated yes, and found a house for 29K cheaper, brand new, already built with ALL of the upgrades and practically the same size. This experience rapidly went from being a great experience into a nightmare. I would NEVER recommend Dan Ryan Builders to anyone.

My fiancé and I decided to build a house with DRB. The sales manager Michael was and still is absolutely incredible and he’s the ONLY reason we are not asking for our money back yet. He has gone above and beyond for us and we appreciate him so much! Now for the story: We put down the 5,000 and put our homes on the market. We sold both of our homes and had our contingencies lifted in November, so it was time to build our dream home and start our lives together. We had our pre-construction meeting in November and we’re told ground breaking would be in the next week. December comes. Nothing started. Then comes January. Nothing. We contacted the project manager numerous times, never getting a response. We’d see him at the site working on other homes and he‘d say “oh we’re getting to it soon!” Then comes February. NOTHING. By this point we’re livid and have had enough.

We had already signed a 6 month lease for a temporary apartment for us and my 2 children, And we're told we could expect to move in before the end of June. So we threaten to walk and get our 5 grand back. We are told they changed project managers and this new guy is supposed to be amazing. So, we decide to hang on and give him a chance. All of February goes by and FINALLY on Feb 24th we break ground, 3 months behind. They work for 3 weeks and then boom, covid-19 hits. We had no idea what was happening. We reached out to the new project manager numerous times and never heard back. Michael the sales manager tried to find out everything he could and put up with our nuttiness more times than I could count. We felt bad constantly texting and calling to find out what’s happening, but when we’re giving them 336,000 for a house, we deserve to know what’s up.

Come May 1st the restrictions Are lifted and they are able to begin working again. We drive by our foundation only to see nothing being down, but other houses in the plan are getting worked on. We understand covid put everyone behind and that is not their fault. But what about the other 3 months we were given the run around? We have spoken with higher ups and DRB and have explained that come the end of July, we will be homeless due to our lease being up.

All DRB cares about is the bottom line. I should have done my research before going with them because had I seen all the negative reviews or talked with others in the community who had built with them, we would have walked away. To say we are disappointed is an understatement. 6 months into our build and instead of having a house or at least close to one, we have a hole in the ground with not even a basement floor. Shame on you. And shame on us for not doing our research! If something doesn’t give soon, we’ll be requesting our money back and taking it somewhere else. PS, it is May 2nd and we have YET to hear back from our project manager. It’s been months.

1: Before the closing, master bedroom sink countertop was chipped at corner, we asked sales agent to fix it and she said "Alright!" (My mistake that I did not took that in written!) I asked them to replace the countertop and it was agreed upon verbally. After the closing, They replied saying, "We will NOT replace the countertop, instead will fix it and patch the chip!" Okay. I can lived with it but lesson learned, if you see something before closing with this builder then I would recommend to stay away.

2: The Garage door from outside painted so badly that after the outside temperature rise, it stick to the weather stripping so badly that motor can not open the door. I notified this to builder from Oct 2019, NO fix until today 04/2020! a: I have the evidence of pictures and video I showed to their warranty manager, he simply refused to fix without giving any explanation for refusal! b: I have an email reply from warranty manager from Feb 26 on which I am requesting for help, even after reminder until 04/2020. NO REPLY! c: Every time you call warranty support, their help-desk is JOKE! NO acknowledgement about the call and warranty ticket created, all you will get is false assurance that someone will call you back and even after 2 week NO one will call you back.

In short just STAY AWAY!!! from this builder if you want peace in life. If you like to followup after bad customer service, this is right builder for you. :)

I waited until just two weeks before my one-year anniversary was up and called. I was told by the site manager that they could not get to it for three weeks. I told the site manager that I was heading to Florida for three months and could we do it when I get back? I was told ”no problem” but when I got back there was a new site manager and when I contacted him and the warranty department, in a not so pleasant tone, I was told no because there was no exceptions and it had to fall within the one year time period.

Some of the other issues I have with DRB are: All the corbels mounted on the front of my house had to be reattached – one is still loose (see pic). Shingles on my roof were not even nailed down (see pic) DRB did not reattach shingles- and would not put them back on. My side yard is a swamp because there is not enough backfill to drain the water away from my home and the all the water from the new construction next to me drains into my yard (see pics). The last picture shows the muddy water draining from my neighbor’s yard across my driveway. Also, in my opinion, I feel that because my wife and I are getting to be in our late seventies DRB did not thinks they had to worry about taking care of our issues.