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Ok first of all I'm not one to complain. We closed on our house and we were so excited. Once we moved in we had water leaking in our kitchen. It took several days for them to come out. They said it was the flashing and had to replace of kitchen cabinets. Now 4 months into our house we have had bad bowing in our walls. They came in to fix and made the biggest mess and it's still not done right. The guy said they would be back on Monday. Never showed back up. Our lawn hasnt been mowed in weeks. Our garden areas look like crap. There is a huge garbage dumpster that is overflowing with garbage from the workers. Dont ever get me started with all the lies from this company. I suggest that you dont buy from this company. They are liars.
Sales: As expected, they will try to convince you that “upgrades,” such as deck is extra, don’t buy that line. Customer service: Arrogant project manager Adrian ** badmouthed other buyers for being too picky about imperfections (I guess trying to intimidate me into not complaining?) He gives circuitous non-answers, spouting regulations such as how they don’t legally have to fix wall defects if can’t be seen from certain number of feet. Or when asked how loud the nearby construction would be, he just spouted noise ordinance regulations and how they are allowed to make as much noise as they want morning to evening. So what? I didn’t ask what the regulations were, but tried to find out how he operates.
We were nothing but cordial to this guy, one would think he would have a modicum of courtesy to the people who fund his salary. This was all before closing! Lucky for him the issues weren’t deal breakers. I wonder how lax he would be when spending hundreds of thousands of his own money? No doubt this kind of cavalier attitude trickle down to his workers. Warranty manager was more personable, albeit not easy to get a hold of due to all the defects he has to fix. They did try to fix most major issues, but spent way too much time & inconvenience dealing with such issues in a brand new house.
Workmanship: Evidence of shoddy, unprofessional work. Roof leak within a year (their solution was to leave a bucket in the attic), moulding left floating instead of glued/nailed, unstable banisters, piles of dirt & debris swept into vents, kitchen drawers used as trash cans by workers, fixtures coming loose from walls due to improper anchoring, paint spray on all door knobs, sinks, etc.
Gobs of spackle/caulking not smoothed out before painting, silicon caulking smeared on glass, wood flooring improperly installed so there are permanent (not related to humidity) gaps between planks, large enough for feet/furniture to catch, misaligned cabinets & drawers, uneven wood staining, improperly connected fuses leading to power loss to appliances in middle of night, GFCI keeps tripping & shutting off appliances, etc. etc. Materials: Everything will be truly “builder grade.” Low end appliances, cabinets, flooring (engineered wood with the thinnest veneer that begins to peel & splinter immediately), flat crumbly paint that stains easily, toilets that require several flushes.
I won't waste my time typing the terrible experience we've had with Dan Ryan Builders. This was our first home and a complete nightmare. We are going to use the power in numbers to wage a war against this company for all of the misleading and false information this company spews starting with the sales reps at the beginning of the home buying process.
My husband and I plan to gather as many people in different Dan Ryan communities as possible to show documented proof they were misled. There may be no legal recourse as an individual but if you have hundreds and I'm sure thousands of people willing to tell the same story, FRAUD will have to become a part of the conversation. I will take my chances that something positive will come from this effort. To date, nothing else has and I don't give up. Email us at ** and once we have determined next steps, we will be in contact with each of you. Send your name, state and subdivision name OR whatever you're comfortable sending until we get legal representation involved. Thanks, Erica & Reginald **. North Carolina.
We purchased a home from this builder and were pressured to close as quickly as we could. We agreed to a shorter time frame for the closing with the promise all the finish work would be completed by our closing date. Of the 5 things that were promised only one was completed. On our closing date, we were told an hour before closing that the builder had forgotten to get the certificate of occupancy. So we could close, but couldn’t live in the house. As of today weeks after closing we still have a leak in the roof, the exterior of the house is unpainted and not caulked, the yard is a mud pit, the sump pump doesn’t work, touch ups on the interior aren’t complete along with a laundry list of other smaller issues.
If you choose to buy a home from Dan Ryan I would recommend trying to talk them down $20k so you can hire reputable people to do all of your finish work. Probably the funniest part of all of this is after moving to a Dan Ryan home you will hear all of the neighbors horror stories of doing business with this company and how all of them have encountered the same situations. Also, don’t be fooled by the responses they put on this review site. They are not actually doing anything but trying to save their reputation by telling you they are doing anything, they are not.
We closed on our home December 2017, here we are July 2019 and our roof is leaking! The ceiling is cracked with an obvious wet spot and no one wants to take responsibility (shocker). Doesn't surprise me given all the issues we had getting them to come out and fix drywall and nail pops at the 1 year mark. All of our towel racks even fell off prior to the 1 year mark and they refused to fix them because they "weren't covered". 19 months into a brand new home and still watching the construction going on behind us as our dream home starts to crumble!
Dan Ryan Builders has an upcoming appointment with this customer to discuss concerns.
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If you are a construction manager, and tell your clients you will take care of paint issues, do it. Don't lie in an email, and we come to our home after closing and there are over 15 areas of blue tape. I guess I should have listened to the other reviews. Yes Dan Ryan probably will respond, "all items was taken care of in worksheet." I gave Dan Ryan the benefit of the doubt and it backfired. The worst sub contractors.
Echoing my experience with Dan Ryan Builders that many others complain about. As soon as the home is sold, they stop caring about you. We've had multiple warranty items that have taken over a year to resolve (some still unresolved); many things were not done properly or at all and were promised to be resolved after closing and then ignored. Items needing to be repaired multiple times and then break again after the warranty is up and they won't fix it anymore. Spoke to the regional VP and apparently they expect you to record every conversation you have with them. They will lie to you and then after a bit of time has passed say they don't have any recollection of that conversation. Very unethical company.
Unfortunately, a fence was installed and must be moved as it is encroaching on a neighbor's property.
We have had so many issues with our new home. We are not alone when talking with many other neighbors that used this disgrace of a homebuilder. Our kitchen configuration was installed wrong and had to be redone. It is still not right to this day. Missing roof materials which created water damage. Air ducts had leftover builder materials and soda cans. Concrete that started crumbling after a year. We replaced our carpeting only to find building materials (ie. razors) underneath. They laid the carpet right over sawdust and debris. Terrible grading. The list could go on and on...
Our biggest issue has been our HVAC system. We reported within a year that we are having temperature issues in various rooms that don't meet the warranty requirement. Our contract says two HVAC units and we were only provided with one. Since our initial complaint - they have since built all new models with two units with more output. We were told the output in the new homes is the same, but that is not true. We were also told two units was an upgrade, but that was also not true. Also, all the same models in previously developed neighborhoods have two units. We have had professional companies come in and say our home is drastically undersized while DRB has given us excuse after excuse. Aside from the frustration, it has become entertaining to see what they say next as it is so apparent they made a mistake.
They have tried to fix it, but you can't fix something that is wrong in the first place. DRB Corporate claims our home is sized right while the Pittsburgh division and HVAC subcontractor is well aware our home does not meet the tolerances set forth by the warranty. For example - in the winter our thermostat was set at 70 and both our children's rooms were in the low 60's. The HVAC subcontractor witnessed this and was unable to fix this so we aren't sure why DRB thinks the home is correct. Completely unacceptable business practices and very deceptive. We would never recommend this builder and our "dream home" has turned into a nightmare just like many others. Ask around to other homeowners or read the various other reviews and media reports about this company.
This matter is under review.
Purchased a house in Forward Township, Butler County, PA. The sales staff and project manager seemed very friendly and respectful. Little did we know at the time, this would be the biggest mistake of our lives. We trusted these people at every turn and got promise after broken promise about the quality of materials and workmanship. They claim that the houses are inspected by a third party. They claim that they checked with code enforcement and engineers when a concern was raised. When we asked about particular items of concern, we received explanations like, "It works.", "It's up to code.", "They're all like that.", "The engineer said it was acceptable.", "The inspector passed it." We tolerated lie after lie after being assured that our house was being built with to the "Highest Standards" and "Highest Quality". Those are words right out of the Dan Ryan Builders brochures.
I've work in many environments and gained some knowledge of various techniques. I'm a U.S. Navy veteran and my wife and I are retired senior citizens. Yet we were taken advantage of through this entire process. We now realize that we paid way too much for this property. The issues we're dealing with are not being addressed. Sales and construction department employees are shifted between locations to hinder the grievance process. The excavator installed our electrical service entrance, the kitchen installers also installed our roof. Horrible standards, quality and policies. Our concerns and complaints are ignored while new construction continues. Many of our new neighbors have similar concerns. I DO NOT TRUST NOR RECOMMEND DAN RYAN BUILDERS.
As of 6.12.19, there is a 6.13.19 meeting scheduled at the home to begin working on this customer's items. We have recently changed leadership in our Pittsburgh division and are working to enhance people and processes in that market under the new leadership. We never want to have customers this frustrated and are sorry that he has had such a poor experience.
To say steering in this day and time is horrible. I along with family decided to take a second look at a home (my second time their first). Unfortunately before we could pass the threshold the Sales Consultant Delinda ** decided it was her duty to stop us from looking. Understandably we were in pricing for another, however she also asked questions like “who is purchasing the home” as if she needed to see who could afford it. Overall horrible experience. I didn’t know that Dan Ryan condoned “steering” in Prince George’s County. Probably will not be purchasing with this company after this experience.
Dan Ryan Builders' sales representative met with the customer. The customer was interested in a certain floorplan. Because there are no available homesites for the builder’s model onsite and because the customer wanted the other floorplan, the sales representative suggested that the customer visit a different community to see a model of the floorplan she was considering, which could be built in the sales representative's community.
Dan Ryan Builders expert review by Joseph Truini
Dan Ryan Builders is a privately owned, locally focused homebuilder that operates on the East Coast of the United States. It has been building homes for 25 years. Dan Ryan builds homes in six states: Maryland, North Carolina, Pennsylvania, South Carolina, Virginia and West Virginia.
Provides energy-efficient homes: Buyers can purchase homes that save money by conserving energy and reducing the home’s carbon footprint.
Realtor-friendly builder: Prospective homebuyers can bring their own real estate agent to consultations and negotiations.
Consultants available: If you don’t have a real estate agent, you can consult with an agent provided by Dan Ryan Builders.
Hardhat tours available: Prospective homebuyers can tour homes under construction to get a first-hand look at the quality, features and style that they can expect in their own home.
Homes can be built quickly: Homebuyers can move in within three to five months of ordering their homes.
Best for: Dan Ryan Builders is best for environmentalists, people with time constraints and budget-minded buyers.
Dan Ryan Builders questions and answers
- What problem is Dan Ryan Builders trying to solve?
- Dan Ryan Builders provides energy efficient, well appointed, solidly constructed new homes in the best locations.
- What sets Dan Ryan Builders apart from the competition?
- We are a Top 25 Private Homebuilder and #39 on the Builder 100 list. Being privately held, we report to our customers and not Wall Street.
- What needs does Dan Ryan Builders fulfill, and how does Dan Ryan Builders fulfill those needs better than the competition?
- Dan Ryan Builders’ mission statement revolves around “Better Value, Better Living.” This means the best built homes, in the right locations, with the right included features at an affordable price. We use the best materials available such as Typar House Wrap, Weyerhaeuser Gold Sub-Flooring, we have 2x6 framed exterior walls and modern home designs.
- How does Dan Ryan Builders measure success?
- By our customer’s level of happiness. Currently 94% of our customers would recommend Dan Ryan Builders to a family member or friend.
- What’s the most common misconception consumers have about Dan Ryan Builders?
- That Value means lowest price. Value means the right combination of location, price, design and quality.
- How has your industry changed in the last 5 years?
- The past five years, Dan Ryan Builders has grown organically while other builders have grown through acquisition or unfortunately, gone out of business. We believe that this is because Dan Ryan Builders cares a bit more about the customer experience, ensures a quality built home and has great locations and designs.
- What is something you wish every consumer knew about Dan Ryan Builders?
- We are so confident in our quality of construction that we pay a 3rd party to quality inspect every Dan Ryan Builders home.
- Has Dan Ryan Builders received any rewards or recognition for its services that your customers would like to know about?
- We have received numerous awards for our home designs, quality of employees and philanthropic efforts. However, we have received the prestigious, “Builder of Integrity” award consecutively 2008-2014. This award is given to a select few builders based off a low number of dissatisfied customers and how the instance is handled quickly.
- How has Dan Ryan Builders grown?
- We’ve grown from building pre-dominantly in the Washington DC area to now building in 6 states: PA, MD, VA, VA, NC & SC and 10 markets. We additionally have added an extensive line up of Estate Homes and Single Level Living homes to our portfolio.
Dan Ryan Builders Company Information
- Company Name:
- Dan Ryan Builders
- Year Founded:
- 64 Thomas Johnson Drive Ste 110
- Postal Code:
- United States
- (301) 696-0200