DRB Homes Reviews

During the building process of our new home, the construction manager & sales representative were very professional and responded to all of our questions and concerns in a timely manner. Once we moved into our home in July. 2022, architectural issues quickly arised from poor constructional work. We have had numerous issues from a baseboard being stapled through a water pipe, causing a huge leak in our dining room leading to damaged walls and flooring, to having an 8 foot long Crack in our foundation that we have been dealing with since winter. Reaching out to DRB regarding these issues has not been an easy task, given the fact that we keep getting a new point of contact we need to reach, getting the runaround, or blatantly being ignored.

I purchased a home in Feb 2024, it was the dead of winter and most things was brown. We were promised once the season changed if there were dormant landscaping they will replace. As soon as the seasons change we noticed huge patches of grace brown. I immediately notified the builder and they initially indicated they would come fix. My neighbor has same issue and they replaced their grace.

Disclaimer: I'm a 20+ year real estate broker, not a DRB buyer and, to date, none of my buyer clients have purchased DRB new construction. That being said, my experience has been that, with each builder, the subcontractors hired in each location have the biggest impact on a purchaser's satisfaction. So, X builder can have a considerable amount of terrible reviews in one city, and a can have a majority of positive reviews in a different city. Also, the on-site project managers factor in big. So I understand and appreciate how some people think/say Builder XYZ sucks because that was their experience! FYI - I checked the 'no' box regarding recommending to family/friends b/c there were no other options and the majority of feedback here was negative. So take this with a grain of salt, please.

I would not recommend buying a home from them. My experience was great… until it wasn’t. The house is 4 years old… the HVAC already died and was told it was due to poor installation practices by 2 separate heating and air companies. The mold in the bathrooms is insane with very underpowered exhaust fans. Lights in the bathroom rusted because they were not proper fixtures for bathrooms. We were told pieces were ordered and would be sent to our house to be replaced, those parts never came. And their answer was “that’s not our problem”. Save your time and money and buy a home from another builder perhaps. I would not recommend a DRB home to another person in my life.

Let me begin this review by stating that if I could give zero stars to the DRB Group on this review I would! I purchased a DRB Group home in May 2022. It is a townhouse in the Monte Vista community on Poinsett Highway. My wife and I squeezed everything we could to purchase the unit. By buying a new unit, we figured we would not have to shell out a great deal of money to fix anything. The other day I turned on our air conditioning for the first time this season and it did not work. I called out the company that installed the unit in 2022. Their name is SOTO HVAC. SOTO HVAC came out this past Tuesday and Wednesday and investigated the situation.

Please do yourself a favor a steer clear. Bought our home 9 yrs ago. The first year we had so many issues with flooding, siding coming off, buckled wood floors, HVAC broken multiple time, had to pull up carpet because they didn't screw the flooring in!!! So many repeat issues that they extended my warranty an additional year. Fast forward to now. As we are fixing up the house I can seriously say idk how these houses stand and who the heck pays off the inspector!!! There are so many cracks because they nail corner beads into sheetrock, not the stud. I've had to add extra screws into sheetrock because the walls move when you push on them. Replaced microwave and the bracket to hold the microwave was not screwed into studs or used any toggles. Literally held up by 1 1/4 sheetrock screws only into the sheetrock. The list goes on. Please don't subject yourself to their horrible building spend the extra money and get a safer built home.

I purchased a brand new home from Dan Ryan Builders in September 2023. In this short period, there have been numerous issues. They refuse to fix my roof, claiming that it is structurally sound and that the issue is cosmetic. This has been a very disappointing and frustrating move. Dan Ryan Builders have taken no pride in their construction. My door and shutter do not match. The shutters are just now being painted as of 3/26/2024. I would not recommend this company to my worst enemy. I have attached pictures so you can be aware of their work and what you can look forward to with a purchase of DRB homes.

I purchased my home in 2018. In 2019, I noticed water coming in below patio frame. I immediately called and put in a service request. They sent an incompetent guy to come out and seal the door with silicon. Next few months my floor turned pink with mildew. They hired and fired a contactor to come and replace floor with unmatched flooring and promised to come back out. Fast forward, the problem was only patched never fixed. Now, I am dealing with a mild/mold issue. I called and emailed, and nobody wants to take accountability that the issue was never listed within the 1st year mark.

We signed our contract with DRB in Dec 2022 and paid 50k as deposit. DRB waited for 10 days to counter sign saying some office reasons. They came back and took of incentive they gave of 27k after 10 days and asked us to walk out of the offer. DRB took advantage of our situation knowing how committed we are. I have never seen any builder changing the price after signing the contract they proposed to us. Very unprofessional and they play on your minds. Never trust DRB. They initially say a price then play with your emotions and raise the price later. This is in Hartland community Virginia.

I dealt with Ms. Alexa ** from DRB in Raleigh, NC. I was planning to buy a house in Angier, NC and paid the deposit (30,000 USD) but before signing the contract, she increased the price a little in an unsjustified way. It was not much by the way, but I did not like this. So, I pulled out of the deal and asked for my deposit back. and this was the beginning of the nightmare. I waited for 45 days until they sent me the cheque. During this period, Alexa was not responding to 75% of my emails and when she responds, she does on some things totally irrelevant to my questions. Also, you will never catch her on phone as she always has an answer machine. She gave me and my agent hard time really. I should give DRB, Raleigh, NC a one star but I increased it to two stars because of a lady in DRB Head Quarters in Maryland. Her name is Kimberly **. This lady is amazing and she helped me continuously until I get my refund cheque, without even knowing me.

It's no wonder they changed their name to DRB in an attempt to rebrand. We purchased our house on late 2022 and have had nothing but issues with it. The issues include, the yard, interior paint, counters, heat pump, siding, framing, floor covering. Pretty much everything. They state that their warranty will correct things, the only problem is that they send out the same "incompetent" people to fix the issue who were the original installers (who caused the problem) to begin with. Do yourself a favor and stay clear of this company. If you do get lured in by the affordability of their homes, please have 15-20k in reserve for handyman work, in order to correct the issues caused by this group. Also if you would like to reach out to me directly at **, I can give you another 100 reasons why I am never purchasing from Dan Ryan Builders again.

My daughter bought her home in 2020, since she moved in her AC has gone out 3 times They contacted Dan Ryan builders, since the house was newly built to have them come or send someone to repair it, only to be told it's not their problem, contact the manufacturer. Who, by the way, only has one company that can repair this equipment. The manufacturer told them the problem, but said they would have to cover the labor, which cost more than the part and the part was not cheap. They put a bandage on it, but that bandage keeps coming off.

Closed 8/20. In Feb 21 I noticed exterior siding bulging. Back wall of basement covered in mold. HVAC not done correctly. 22 days in a hotel with their promise to pay. To get paid, I had to waive ALL future rights. Nope! Siding repaired 10+ times. The list goes on and on. Please stay away from this builder!

I wish that I could give them a Zero rating. Do not purchase from DRB Group previously known as Dan Ryan Builders. From the beginning (2020) to present, this has been one of worst decisions of my life! They are very dishonest and incompetent, to say the least. The lies began the moment I stepped foot into their model and was greeted by the sales representative. Of course, we fell in love with the model. We were told that our home would look just like the model... It does not. We were strongly advised to use their lender, which was also a huge mistake. If you do decide to purchase, which I strong suggest that you do not, find your own lender. The $10,000 incentive is not worth it.

DRB built our home and closed on the property in Nov/Dec of 2020. We recently removed the splash guard to install backsplash in our kitchen. Upon removing splash guard, we discovered extensive black mold growing behind the cabinets. After removing cabinets, countertop, and drywall, we discovered DRB drilled a screw into the main water drainage pipe next to the stud when installing the cabinets. Repairs have cost over $5,000 and led to the use of a nebulizer for my son, which he hasn't needed for the last 4 years. Other than that, everything else has been fine but they are failing to taking responsibility for this negligence.

“Incompetence and Dishonesty the Dan Ryan way.” If you want an overpriced poorly built home, Dan Ryan is the perfect builder for you. Poor grading, cheap sod, poor drainage, cheap paint, uneven walls, bad siding, hundreds of nail pops, squeaky floors, I could go on all day. “Got giant rocks and construction debris in your yard? No problem, Dan Ryan will just lay sod on top of it. Will the grass grow properly? No, but you probably won’t notice it until after your warranty is up.“

Do not purchase a Dan Ryan Home. Our journey began with closing on our home 4 months after promised. Then as we were traveling 2500 miles to get to our new home we received a text from our sales representative stating our home would not close on the promised date. We never spoke directly to her, she stated that she had no cell service, but she could text. Now we had sold our home and we’re 900 miles into our trek getting to the new home. We ended up having to live in a Extended Stay for 10 days, causing a unplanned expense. Now we have been in the Home for 1 year.

My experience with Dan Ryan Builders has been excruciating to say the least! I signed up to have a new townhome built in February 2022 and they couldn't even get the building numbers right. I was told I was in building 7 and when they didn't begin construction when I was originally told I questioned them and they told me I was in building 9 and that it was a mix up and my building would be last to be done and finish out the development. Irritated at that point, but I pressed on.

Where to start! We just bought a Townhouse in Laurel Maryland and they didn't deliver what they promised. We had to travel from Seattle to Maryland five times to make sure our dream house build right and they promised "not to worry and it'll be like the model" and we took their word for it and trusted them....The false advertising for "luxury townhouse" was a big disappointment. We told our concern to the Project Manager and others and we're told they'll get back to us but it doesn't seem like it. I've been sending texts to remind them and still waiting to hear from them...

We closed on our home on Sept 17 2021 in Atlanta subdivision. On April 24 2022, I contacted the warranty department of Dan Ryan to inform them that a sink hole is developing along a fence line that I share with my neighbors. My greatest concerns is that the hole will get worse which can result in collapse of the fence line and that it is near the wood deck that could cause structural damage. It had only been since Sept 17 2021 that we closed on the property. Mr. Tim ** contacted me via email the next day on April 25 and stated he would have his site manager evaluate the area.

An absolute horrible experience with DRB (Dan Ryan Builders/Homes) Luella Grove 2nd phase in Locust Grove. We were truly desperate to get this home. So we did. We closed on December 31, 2021. We have so many regrets. What should have been an exciting day for us, was not because we knew we were closing on a home that definitely was not ready for a closing. In July of 2021 once we put our contract on what we thought would be a beautiful new home we went by at least once a week to check on it. There was always beer bottles & cans all over the yard as well as inside the home. So we decided to mention it to the builder manager (Deangelo) over Luella Grove. He didn’t seem to think is was a big deal. In fact over the next 5 months whenever we would bring things to his attention he was always very nonchalant, but assuring us that on closing day it would be perfect.

I have attempted twice to purchase a new home from Dan Ryan Builders in SC in the past 2 years, as I have been looking to relocate from Central Florida. However, to say my experiences have been quite negative is speaking lightly. My first time over a year ago we spoke to Tim Dunham, along with several others. and much of the info I requested came with some degree of effort.

We closed on our Dan Ryan home in May 2021 with front porch columns that were incorrect. We were promised this would be fixed - it's February 2022 and even with emails and calls to Dan Ryan Management nothing has been done about it. They just don't care. My advice is don't close until EVERYTHING (and I mean everything) is PERFECT because their warranty department could care less about you.

We put down a sizable deposit on a build with Dan Ryan. The first day of construction, we noticed cut corners. We’d had a bad experience with a builder before, so we stopped by the site daily to check on things. We found that the workers were drinking on the job, many were illegal and didn’t speak English, and they employed children to do construction. We were told that these things would be addressed, but they weren’t. Before closing, we had 5 walk-throughs. There were crooked walls, leaks that had been obvious for weeks, Columns on the front of the house that hadn’t been placed properly, the stairs weren’t properly screwed down, a glass backsplash with noticeable cracks in it, and the septic system was placed all throughout the yard. We’d asked that it be put in a certain location for us to be able to put in a pool.

I am currently in the process of buying/building a new construction townhouse bin Strabane Manor, Washington Pa. We signed the contract in March. We were lured in with a completion date of July 31st, and was reassured this would happen. So, we got financing started. Next it was picked back until mid August, then mid September, then October 1rst and now who knows. We have had to do financing 3 times because of the constant changes. Now we will have to do it again. With the reassurance of October 1rst, we put our house on the market and have to be out by November 4th. We are renting our current house from the new owner of our house at our own expense. This is ridiculous. We have been lied to over and over. Then when I try to call and voice my concern, you can not get a hold of anyone. I am at the end of my rope. We are going to be over 3 months behind.

Recently found a major leak in my walls. Upon a engineer's review and report this leak had been happening for years. Either from the time the home was built or when Dan Ryan came back in 2019 and replaced a piece of flashing at my house. I can not get ahold of anyone via phone or email. Insurance will not pay to fix wall and I am out of pocket thousands of dollars. This should have never happened and is work done poorly.

We own a townhouse in Briar Run, Ranson WV. We are happy customers as DRB honored its commitment to warranty repairs. Kudos for WestWarranty@DRBgroup. We have a lot of respect for the manner you treated us and ultimately solved our problems. The attention DRB West paid to our needs made us connect better with the new house and the new place. It is important how you start the ownership. It is the time when you feel vulnerable and fight the adaptation process. The positive interaction made us feel rooted in the right place!! Good job Kevin, Susan & comp. Thanks again.

I knew I wanted an end unit, a Salisbury, just like the model home. With that being said, I understand that you will not get the model home. I was told you were not even able to pay to upgrade anything in the home, that you're buying. I wanted to fireplace and the open oven range, as seen in the model home and honestly, what sold me on these townhomes. I was told they did not "pre sell" any lots or homes but that they were all sold out. Makes sense, right? No.

I’m so thankful to have found this review board. It lets me know I’m not alone in my experiences and frustrations with DRB. From the beginning of construction there have been inconsistencies with communication along with DRB’s inability to deliver what we signed and paid for. Wish I could go into more detail right now, but DRB’s lack of integrity and transparency start from the division president and trickle down from there. It would seem like buying and building a house would be a process where no shortcuts would be taken, but that has not been the case. And trying to get real help or even getting them to own their mistakes and provide productive resolutions has been impossible and frustrating beyond belief. You all are giving great insight on what to watch for as my home nears completion.

If you are looking to purchase in the Broadview Estates plan in New Stanton, PA - BEWARE! There are three high pressure natural gas transmission lines that run through the plan, underground. Each line carrying up to 1100 psi of natural gas. The lines were placed in 1952. The same lines erupted in Salem Township (same county - same set of lines) as a result of corrosion. Check it out for yourselves. All properties are within 1/4 mile of any section of these lines. Some right on top of the right-of-way. **

We bought our home in October 2020, after months of delay! I told them I am pregnant and would like to move in before the baby gets here, did they care, nope! Can you imagine moving and a newborn baby! From the day we have moved in we have faced issues, nonstop. The flooring is the worst. Creaks, gaps, all of it! It is like we are in an 80 year old home! Everywhere you step makes a sound. We have been dealing with "repairs" since we moved and all it does is waste our time and makes the flooring worse off. It has been a nightmare, a complete nightmare. The project manager is unprofessional and does not oversee the contractors! We are so devastated and frustrated but no one at Dan Ryan cares because they took our money and don't care about giving us a decent home.

I think writing a review may be the best way to get into contact with these guys because they don't reply to emails and they don't return SCHEDULED phone calls. I was told that a representative would call me back to go over pricing and I haven't heard anything all day. I tried calling back and they sent me to voicemail. They have horrible customer service, and while we loved the homes- we're honestly thinking about just moving forward with different company. This experience has put a really bad taste in my mouth and I hope that moving forward they stay true to their word.

I closed on my Dan Ryan built home on December 15, 2020. The paint on my garage door starting to peel in April 2021. The warranty manager told me that it is my responsibility, it's not covered under warranty because it's a cosmetic issue.

The issue we have has been ongoing for years now. Second Floor Flooring. We have filed several complaints with the builder and QBW with no resolution. We have raises throughout our second floor flooring, the boards under the carpet are knocking as if they are not nailed down, slumps in the flooring where the edge of the floor meets the walls - you can see openings - but according to the builder and QBW, this is normal for a settling home. We've complained now for seven years - since the one year inspection of our home build. Our piping is bad throughout, if anyone uses the restroom upstairs, my guest has to hear the waste knock through the walls. I have never been in anyone home where their floorboards throughout are loose or where I had to sit downstairs and hear the waste in the pipes through the walls. Nothing is normal about any of this.

Dan Ryan is horrible I do not recommend working with them. They give you starter yards which would be fine if I could start the yard. The grading was done so horribly I have a pool accumulating in my backyard. It's starting to get so bad with a bad rain it will flood my basement. I have tried to be nice and ask for them to fix this and stand by their work and they will not, they continue brushing me off telling me it was done right and there is nothing they will do. This has been a horrible experience for me. I have spoken with several of my neighbors who also suffer from this and they have had to pour thousands of dollars to get it fixed. This is absolutely unacceptable and horrendous customer service. I hope you all go under!

We purchased a Fielding home three years ago and loved the quality. We sold that house this year and decided to build again with Fielding (which is now owned by Dan Ryan). A few days after we gave them a deposit we decided to go in a different direction because of the major delays being reported in building currently (in fairness, not just Dan Ryan but most builders due to materials and coronavirus). Dan Ryan agreed to release us from the contract because someone else wanted to lot we chose. We signed the release over three weeks ago and have not received our deposit back. No one at the corporate office will call us (or my realtor back) and the divisional president has said that he is "working on it." This is a substantial amount of money that is in limbo and the lack of follow through on the part of Dan Ryan is very troubling.

We purchased our home October 9 2020. Closing day we were told our refrigerator was damaged and a door replacement was reported/ordered. It became our responsibility to follow the entire situation through with a whirlpool vendor. The replacement refrigerator door arrived 8 weeks later (December) damaged again. we had to arrange ordering a new door. The replacement door arrived late February. Finally on March 8 2021 the replacement door was installed approximately 6 month later. Our yard has been an issue from day 1 also. The grading of the yard is horrible leaving large amounts settling water in the yard. We have been complaining with pictures included. This was a problem with installing our fence because the ground was so saturated with water. In the meantime the builders working on a new build next to us damaged the yard trying to get a bulldozer from being stuck.

It has been a terrible experience. Poor quality workmanship. Was mislead regarding lot. Deposit was offered back but the cost of home had already increased. I could not afford to back out. No other option was offered. After complaint was made to home office I think the workmanship decreased even more.

We started all of this back in October 2020 and were told even in December they should break ground in early-mid January. Finally we had our pre-construction meeting on Jan 18th where the project manager told us they’d start breaking ground in a week or 2. Two weeks go by and then he tells us we’re 4th in line and they'll start in about a week.

This company I was so excited to buy one of their home due to their designs but their customer service and sales department are very unprofessional. I had to bite my tongue on many occasions dealing with these people. Try buying a 300k house and have people rude to you like you not supposed to ask questions or be treated with respect. I'm so glad I'm done with these people!!