Custom Remodelers

I did ask him to leave me his card so I could contact him after I had contacted others if I felt CLR would be a good choice. He gave me his card with $8,500 written on it. I asked him what that figure was for and I was told that if I signed right now and gave permission for him to take before and after pictures and to have a sign put in my yard advertising CLR while the work was being done, I could get the windows for that price. I told him I was shocked that the price for the windows had gone from $16,000 to $8,500. While he was filling out the paperwork, I called my son who works for a company that does similar work. He, too, was shocked and concerned about a company that cut their bid price in half. He said he would be skeptical about the company, but thought the price could be in the ball park depending on the window sizes and quality.

The original bid price was way too high. I did, however, sign a contract to purchase the windows and wrote a check for $1,700 as 20% down payment. After thinking about it and going out to eat and talking with another son of mine about this, I had buyer's remorse and planned to exercise my right to cancel within 3 days.

Arriving home, the salesman was parked in my driveway. He said he was taking some more pictures. I told him I wanted to cancel. He asked why, and I told him I had buyer's remorse and didn't like being pressured into making a now or never decision and was uncomfortable with the drastic drop in price that was made to get me to buy. He started to argue with me and I got angry and told him to just give me my check back and tear up the contract. He told me he had already delivered the check and paperwork to his boss and I needed to mail the cancellation notice in. VERY HIGH PRESSURE SALES; TAKE IT OR LEAVE IT "DEALS"; DON'T KNOW HOW LOW THEY WILL GO.

Weston was a decent sales guy, but has been dismal with communication - along with the rest of their home office. We have been trying to get him out to see the finished product since on the exterior it truly looks like crap (clear caulk everywhere that I am fairly certain I could do a better job with) and see if the situation can be remedied but he has been a no-show twice, which is extremely frustrating when we have to reschedule our workday to be home.

Their contractors were also frustrating to work with. Now, starting a window replacement job in January in Minnesota we were flexible and understanding when some days work just could not be done due to weather. But once the job was finally almost done, with less than a full day's work left (windows all installed, just the exterior casing and caulking needed to be done) the contractor we were working with says he's not going to come back tomorrow (on a day that was forecasted to be 40 degrees in February) and instead go get started on another job and he'll be back "sometime next week."

He comes back and *shocker* the February weather is less than ideal to be outside bending metal. Again, I get it, but the contractor then informs me that since he wasn't able to get it done before he went on a 3 week vacation, someone else was going to have to come out and complete the job. As mentioned above, the next contractor, who did the exterior, did a really poor job. It looks so bad (photos attached.) They also left shards of metal around our yard and nails all over our home from removing the windows - grateful a nail or piece of metal didn't end up in a foot or paw.

In addition to the shoddy craftsmanship complaints of the contractor's work, there was also really poor communication with them. They would show up whenever was convenient for them, not us, the customer who is paying upwards of $10k for new windows. However, I will say they were all nice guys whose overall knowledge saved us from ice dams this winter. IN CONCLUSION: We're pretty annoyed we chose them for such an investment on our home and hope that nothing goes wrong with the windows because I truly don't want to interact with this company again.