Cinch Home Services Reviews

I would recommend Cinch Home Services. I like the value in the challenge that you face with any client that requires services that you never know what the costs will be, but at least, the deductibles are consistent. This is the second year we've had Cinch. We've used them a couple times. They're able to find contractors in our area, which we live in Hunterdon County, New Jersey. It's not a densely populated area. We're in the rural part of New Jersey, and they still are able to find contractors that service us, which is no great feat, but it can be difficult in some cases. They're able to do that, and able to communicate well. That's the reason why we kept them for another year and didn't go with another company. They have been responsive to any issues we've had.

I've had Cinch in 2013, before they became Cinch. They are a good organization to work with. They are a dedicated and loyal company that takes care of its customers. Try to sign up early when you're renewing. Be patient because they do good work, but sometimes, the human error comes in. But that's something that they fix when you bring it to their attention. Being patient is what ultimately working with these people are all about. They know their business. It would always be nice to get something new. But if they can repair it, that also helps me because my familiarity with the product is good. It makes me feel like I made a good purchase. And the fact that it can be repaired is also a good thing.

It's good to have a warranty on all of your things. We've had Cinch Home for 10 years as the warranty came with the house when we bought it and we just kept it. We've had pretty good experience with them but with our last claim, it was not great. When I came home from vacation about 8 PM at night, my air conditioning wasn't working. So I called Cinch and they told me that a dispatcher would call me the next day. I asked how soon would someone be out here and they said in a week. But it was 90 something degrees outside. I pay these people every month and I've never missed a payment. So that's not acceptable. If they have to get a third party out here, they should do that.

I'm working with Cinch right now. I put in a phone call Monday morning of this week for a garage door service to be done, and they told me that within 48 hours the vendor would call me back with an appointment. So, I checked with them this morning, and they had not made an appointment for me. I also heard from Cinch wanting to know if they had contacted me, and I said no. So, I contacted them just about an hour ago, and they've got me on a schedule now for Thursday. I had a claim before the most recent one that went well. The best one I had was the first problem I called in for was a icemaker not working on a GE refrigerator. That was really the best because they sent somebody from GE. The guy came in and checked it all out. Then he found out also the refrigerator had another problem that he couldn't fix.

Cinch was what came along when we bought the house and we continued with them. I'm not very happy that the payment amounts have increased drastically over the years and the deductibles have gone through the roof. I used to only pay a $25 deductible and it's now $150. The monthly premium is $165 a month now from $25 a month. Also, I'm in West Des Moines, Iowa and they don't have that many contractors out here, so eventually, I have to find my own. There were a couple of times when I couldn't for the longest time. Our furnace, in minus 20-degree wind chill, broke down. I called Cinch on a Wednesday and told them that my kid, wife and dogs are freezing to death. They said they would send someone over and to get space heaters in the house so I don’t freeze the pipes out.

I have been with Cinch for over two years, but my experience has been very disappointing. I have requested service twice, paid the service-visit fees, and on both occasions the coverage was limited or denied.

I inherited the service from Cinch when I bought the home. The previous owner took out the warranty. Submitting a claim has been working fine. Every time I call, I have a $100 deductible. It is what it is. There's a comfort knowing that I'm covered because everything that I bought in the house is old. The only thing that I am hesitant about is the fact that they try to fix things. My furnace is quite old. My water heater is quite old. If something goes on it, a normal person would come in and go, “Look, this is how old it is. You should just replace it,” and I'm not so sure that'll happen. I'll wait and see if something goes wrong, but so far, so good. I had a toilet leaking. They replaced the seal. It's been fine since then.

I am not overly happy with the service right now. I'm working through some stuff. The HVAC is being replaced. The contractor that Cinch sent has been less than responsive. I've had to call and call and call. I've been without air conditioning for almost a month. The parts were sent. The wrong parts were ordered. We're still waiting on the parts to come in, and for him to come out and fix it. I'm not happy with the upcharge that he asked to add on, as far as the little thing where the contractor can add this and add that. He kind of overdid that. He's charging $2,850 for modifications, and $1,000 of it the warranty is covering. The 1,200 of that is for modification of ductwork. So, I'm going to play it by ear. I asked him if there was any wiggle room in that, and he told me that it's a huge job. But I don't think he's going to do $1,200 worth of ductwork.

We made the mistake of purchasing the Sears Home Warranty which is provided by Cinch Home Services. We have paid monthly premiums for over 7 years and service has been terrible. In 7 years we have used the warranty one time (hot water heater). We replaced our dishwasher, garbage disposal, microwave washer, and dryer at our own expense because reaching Cinch and actually getting a technician in our area is nearly impossible. Our most recent experience has been the absolute worst. Our air conditioner failed in July during weeks of temperatures far exceeding 100° in Oklahoma. We paid the required service fee only to be told again that a technician was NOT available. After considerable effort, found a local HVAC company willing to work with Cinch. We were initially offered $700 after requiring 3 home visits from the HVAC technician, later they increased the offer to $1,300. Our 26-year-old system was not a practical repair candidate due to its age and refrigerant issues. Our HVAC contractor was shocked by Cinch’s offer stating it wouldn’t begin to cover the necessary parts. We ultimately faced a $12,000 replacement expense. We understand warranty reimbursement limits and never expected Cinch to cover the entire replacement. We DID expect basic customer service, communication and a reasonable effort to honor the warranty we paid for over seven years. It’s now October and we still have no resolution. Not a return phone call or email since August. Seven years of premiums, weeks without air-conditioning in extreme heat and months of unanswered calls are absolutely unacceptable. I strongly recommend anyone that that is considering Sears Home Warranty or Cinch Home Services, think twice before purchasing. A warranty is worthless when a company cannot provide technicians, communicate with customers or resolve claims.

We opened a service request with Cinch in April because our air conditioning was not working properly. What followed was months of back-and-forth while my wife, our three young children, and I went through the summer without reliable AC. By the time Cinch finally approved replacing components, summer was almost over.

If I could give Cinch Home Services less than one star, I would. My refrigerator broke almost a month ago, and it still has not been repaired or replaced. This experience has been incredibly stressful and frustrating.

Cinch came with the house when I purchased it. I've had it for six months and recently, their contractor repaired a cooling system. They did a good job. I'd recommend Cinch.

I've submitted a claim to Cinch twice and the process went pretty smoothly. I preferred their website over a phone call. I actually got more action through their website than I did over the phone. Each time, they had to order parts, which they had to come back a few days later after they got the parts. It took roughly four days each time to complete the job. One claim was for a blower motor on the furnace for central air, and the other one was a sump pump malfunctioning.

Cinch Home Services has been a reasonable company for us to work with. My experience with them has been mostly good. However, it can be frustrating trying to file a claim. Everything on the phone tree and online tries to force you into certain things, and sometimes they don't have the right choice there. Also, it should be easier to talk to a real person when needed. Other than that, it has been great. It's helpful to just pay regular fees along the line, and to know that you just have a copay if there's a major appliance issue.

I'm getting fair use for the service I'm paying for. I've called Cinch Home Services a couple of times over the past four years, and they did what they said they would do. They came through with the two chances to service something that failed in my house. I had a claim a month ago that seemed okay. The service provider came at the scheduled time and made the repair. Could the fee be a little less than what it was? Certainly. Other than that, it was reasonable.

If you want a warranty, try Cinch Home Services. Cinch protects my appliances and things. I'd tell anybody to get home warranty to protect stuff. You usually pay less than what you would pay for a brand-new appliance. That's the good part. I've been with Cinch for 10 years. They were a better company than the one I was with previously. They have been doing what they're supposed to. There's room for improvement, but the majority usually goes well. They need to work on customer service and making it quicker.

After I read the fine print and what the coverage was, I signed up with Cinch. I've been with them for at least 10 years and as much as I've used the service, which isn't very much, they've been very responsive. They've also been reasonably priced and I never really had an argument over what was covered and what was not covered. Usually, I call my claims in because I'm old-school and I like to talk to a person. It seems difficult now that it's more automated, but you just got to be patient and push through it. The contractors have been excellent and overall, having Cinch gives me peace of mind because I know they're going to be there. But they should make it easier to talk to a person instead of the automated service. I recently had a claim for an air conditioning unit and it was repaired with no issues. If anyone would ask me about the service, I would encourage them to sign up for it.

I had a service contract with SEARS warranty that was controlled by CINCH. I have cancelled it because it 11 service calls with long waits in between and my attorney's letter and over 6 months to finally have them agree to replace it. The only good thing was they gave me my choice of what I wanted. Take your best shot to get their warranty contract.

Cinch came with the house and our experience with them has been fine. When we have a need, we utilize them, and it's very easy. It's convenient as well. I don't have to hunt down service providers and that's what I like best about it. For plumbing issues, we've had the same company a bunch of times. It's good to know that we're dealing with someone that we had in the past. It would help if the cost was less expensive though. The cost goes up every year, but that's with everything.

I've been with Cinch for about a year. We bought a new house, and a Cinch home warranty came with it. They have covered the repairs I've asked for, though sometimes, they're a little slow. One of the repairs took quite a while. It took longer than it should have. It was for the gas furnace in the house. What they did do is give me credit to go buy some portable heaters, which I did. They reimbursed me for that. So, they followed through as they promised. Overall, the technicians have been good. They've taken care of the things I've asked for. I also had a claim for a leak at a toilet. The techs came out in a couple of days. They fixed it in an hour or less. Cinch has treated me fairly, so I would recommend them. They follow through on what they said they would do. The price was reasonable, too.

Submitting the claim was fine. The only hiccup we had was that Cinch said they would get back to us, and then I waited about four days, and I didn't hear anything. So then I called, and the rep said, “Well, yeah, you had requested the appointment for Friday.” I told him, “Nope, I didn't, but Friday's fine.” So then he said they would just call. They called the day before and gave me a window. From there on, it went smooth. The technician was wonderful and very informative. He came out to do the ice machine in the freezer, and he gave us tips on the other stuff too. He said, “Make sure and do this for your dishwasher, and make sure and do this for your washer and dryer.” So, he kind of went over all the different appliances to help us out in the future. It was a good experience. I would recommend Cinch.

We just had used Cinch for an electrical problem. A thunderstorm knocked out the coming power to the house and two bedrooms were affected, not the whole house. They had to figure out where that power was coming from. They found out and set it back. Cinch addressed the issue quickly. They're calm and the lady I talked to over the phone was very polite.

Sometimes the customer service has been pretty consistent and good. Other times, I had a lot of issues where I had to do a lot of following up and things were getting escalated to supervisors and things like that. Also, there may have been things happening, like post-COVID with supply chain issues. I understood all that. But there was definitely a few times where I've had some challenges.

Cinch used to be a reputable company, however our last two experiences were very poor. The first was for a hot water heater. The provider Cinch sent was not qualified to replace the water heater and did damage to our property. Specifically they were not aware of the city regulations that a permit had to be pulled and they damaged the pavers in the driveway. They (the provider) also charged additional fees that were not authorized. We paid out of pocket to have the water heater replaced by a reputable firm. The second incident was for a clothes dryer. The first service call was 27 July 2026. As of 29 September 2026, the washer is still not fixed. The first provider was out four times (also tried to charge me for the service call) and did not repair the unit. After the 4th visit, the washer shook violently and turned off. After many, many calls to Cinch a different provider was finally sent to the house where after 10 minutes he said the unit was damaged due to misuse. It was not us that damaged the unit but the first repair service sent my Cinch. Rather than replacing the unit that was damaged by the first provider, we are now waiting for parts which are not expected to arrive until October. During this whole process, Cinch did not communicate to us, we have had to continually reach out to them through Customer Service or email. At one point I asked to speak to a supervisor, which they have a whole narrative on why no supervisors are available, but they did finally set up an appointment for me to speak to a supervisor the following day. I had taken off work, but of course no supervisor called at the allotted time. The frustration level of dealing with this company is high. From reading other reviews, we are not a one off case, but the trend for this company is to choose poor service providers.

Since I've had Cinch Home Services, I've only submitted two claims, with most recently the one for the plumbing. The process was easy. I submitted the claim via a voice call, and it was fine. Cinch sent someone within a couple of days. That was appreciated, and the work got completed and everything is fine. The vendor Cinch sent out was very helpful.

My experience with Cinch has been fine. Submitting claims has been quite simple. Just call in and speak to the representative, and they order a service out. The service has been fairly prompt. They've always come the next day. And they've been good at what they do. With my recent claim, the tech was prompt. He was efficient. He knew what he was doing, repaired quickly, and suggested a couple of things that I might add to the call.

I had an issue back in May trying to get my claim taken care of properly, so I had to make a few calls. But other than that, Cinch was very professional. The technicians were good.

So far, our experience with Cinch has been fine. Their customer service has been good. Submitting a claim has been simple, and the techs have been fantastic. For our recent claim, the tech was knowledgeable, super nice, and very careful about having to cut through our drywall. So, I really liked him.

I've had this Sears warranty coverage since I purchased my appliances in 2007. I've paid my premiums, timely for the past 19 years and only have used the warranty coverage twice. Both times, in the past the repairs were completed both timely and as promised. However, I've just had my KitchenAid refrigerator stop working on 09/01/2026. I called Cinch warranty service and an automated agent scheduled my appointment for 09/04/2026. The whirlpool repairman diagnosed the problem and had to order 3 replacement parts. Of the 3 ordered, only 2 were available, the third item has been backordered, with no available status. I've called both the Whirlpool repair company and Cinch several times since the original repair date of 09/01/2026. I can't believe this hasn't been resolved yet, what good is an extended appliance warranty if your appliance can't be fixed in a reasonable time frame.

When I have a claim, I go online and then place an order. I have to supply the models and serial number. There's a deduction that I have to pay for the order to go through. Then Cinch will call you back with the company and you set up a date. Then the company calls you. They come out and fix everything. I haven't had any issues with them.

I've had Cinch since 2015 and submitting a claim has been very easy to do. I could either call or do it online. For the most part, my interactions with the technicians were pretty good. The only issue is waiting on the repairs. They gotta place the order to replace whatever needs to be replaced. So, that might take a while. The last thing I got replaced was my washing machine, and the motherboard took about three weeks to come. So, I just purchased a new washing machine. It's hit and miss with this washing machine that I got now. Matter of fact, I'm supposed to get a new washing machine tomorrow. Overall, Cinch is pretty good. But the coverage is a little pricey. Also, my deductible got raised for some reason, and I never got an explanation.

I've been with Cinch Home Services for over 20 years. When I got them, it was TotalProtect. I've had two continuous contracts. I have just the standard, then I upgraded. When I had a problem with my hot water tank. My husband didn't want to pay money to do it. I took the credit for what Cinch would allow me for the hot water tank. The company that would do it for me was unreliable. They were very unprofessional. It was winter months, and it was cold. It was in March, and it took them over a month and a half for me to get the hot water tank that they had. That was too long. When my air condition went out, I just had it repaired a few weeks ago. The tech was very professional. He said he was coming, which time he was coming, he was there.

I've been with Cinch for 10 years and it's been good. I submit claims over the phone. I'd like to be able to choose any person to come out instead of being stuck with what they have. Other than that, it's been fine.

I have been with Cinch for 5 years now and I have filed one claim with them for my ac unit. My ac unit went out doing the summer. The earliest a technician could come out was 2 weeks. Which I could understand. So, I repaired my ac unit myself and canceled the technician. On 9-16-26 I called Cinch because my washer stop working. A company reached out to me and said they will be out on 9-18-26. Friday came and went. No call no show for the company. I tried calling them on Friday and the following Monday but no answer. I called Cinch and told the rep what transpired. The Cinch rep said, he will call them. The rep came back and told me the company had a flood in the office and that's why no one came out on last Friday. I asked the rep, what that has to do with me? He tried to put me back in touch with them again. I told the rep to find another company to come out. He put me in contact with another company and told me to be sure I answer my phone and make sure you are home when the company comes. I told the Cinch rep, I took off from work on Friday. That company never came or call me on Friday. I told the rep, it sounds like you are taken they word of mines. But my washer is not working and I'm on the phone with you to get this matter resolved. I told him to make sure the company do what they suppose to do. 24 hrs later, I received one email from the company. I had to find a company on my on to have my washer repaired. I am paying for a service I can't get help, when I need help. The worst part. I tried to cancel my service with Cinch, but I can't. Now, I'm stuck with Cinch until next June. The current time we live in, people do not have money just to give away. 😡😡😡😡

When we first bought our house, the company that they bought into was our warranty company, and we just kept it up. That company was sold to Cinch. We've stayed with Cinch for about 10 years. Each time that they've come out, everything has worked out fine. I got a brand-new washing machine, and the claim was taken care of very timely. If some of our major things break down, they either could repair it, or maybe we'd get another one without too much cost to us. Cinch has been very reliable and very helpful, and I would recommend them.

I sent a claim to Cinch Home Services this year for the air condition. But the problem is there are no people you can talk to anymore. It's just the system. I know that the war is going to the AI, but I hate it. “Send the picture. Send that one. Send that one.” I hate that part. I called because the air condition was not cooling correctly and was full of water in the basement. The guys that Cinch sent came the next day. They told me that one was not covered by the insurance, so I paid separate to him. So, I told him, “But I already pay the copay. Why I need to pay that one?” He said, “No. Because that one is not covered by the insurance.” He need to unclog the drain, air condition pipe.

We bought a house, and as part of our closing agreement, the seller included a year with Cinch Home Warranty. We used the service once when the AC went out and the reps were quick to help us and get it taken care of. They called a company and the techs put a new motor in. Everything's been good since then.

I've been with Cinch Home Services as a customer for six months or less. I tried the service once and it was great. I submitted my claim over the phone. It was simple and easy. Cinch asked for the address, and I set up everything. I received a text message for one week to set the appointment. If we could get closer to the appointment, it would be an improvement. I had a problem with my HVAC in the attic, and Sears adjusted the motor speed of the blower. It was good. I told many friends about Cinch. They are the first home warranty. Others and I can deal with them because they are honest.