Craftsman Riding Mowers

Craftsman Riding Mowers

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Overall Rating3.4 out of 5
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About Craftsman Riding Mowers

Craftsman Riding Mowers Reviews

ConsumerAffairs has collected 165 reviews and 736 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Aug. 22, 2023

The engineering on these machines is a joke, and “planned obsolescence” is absolutely the case here. I've put maybe 40 hours on my Craftsman t140 riding mower, and have had to repair the carburetor at least four times already due to parts corroding. I can get my grass cut because I know how to repair it myself when it breaks, but it’s a total service-repair money-grab from anyone who isn’t proficient in mechanical repairs and who would prefer that the company fix it for them. About half the time I’m doing yard work, I end up pushing this mower back to my repair area because of some kind of parts failure, and usually pushes my yard work back another day. Believe me when I take the time out of my day to write this review, these mowers are very poorly engineered. I was educated in mechanical design, and these engineers ought to be embarrassed of themselves.

Go buy an actual quality lawn mower, not this cookie cutter box store crap. Corporations buying and selling companies, with profiteering at their heart instead of quality, is what’s to blame here. Pay close attention to a companies history and read reviews before you give these big careless companies your hard earned money. This mower was given to me as a gift brand new, and I wish I had been there to tell them “DON'T!!!”. Also, the Lowe’s and craftsman call centers give you the total run around, and rarely or never return your messages. Do your due diligence folks, vote with your dollars.

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Reviewed June 4, 2023

I recently purchased a lawn mower (Craftsman). It leaks gas from the carburetor and doesn’t cut the grass. It was on sale $400. Honda motor is the real reason I bought it. Rona refused to take it back. Stating there is gas in the tank. So it’s a hazard. Yet they sell gas on their shelves. They gave me the wrong number for craftsman (USA). Craftsman USA gave me the wrong number for craftsman CA. Craftsman CA gave me a number for MTD. USA MTD says take it back to where I purchased the mower. Everyone passing the buck. And I’m out $400 plus taxes. Craftsman and Rona have just lost a loyal customer. Unreal.

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    Verified purchase

    Reviewed Jan. 24, 2023

    Craftsman Riding Mower. It is Jan 2023 and I am still waiting for a response from my Aug 2022 claim for the seat that broke. Product was purchased in March 2022. Repeated automated e-mails saying they will be in touch but never are. Even wrote to Stanley Black and Decker headquarters in Nov 2022 who acknowledged the letter and assured me they would "escalate" my concern "so that the division that handles your equipment will take action and will assist you." I'm still waiting. Apparently, that division is MTD and they clearly don't care. Craftsman Black and Decker Stanley all used to be reliable names. No more.

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    Customer Service

    Reviewed June 13, 2022

    I purchased a Craftsman pressure washer in May 2019. I struggled to get it started initially, but it did finally start. After getting it started, I was able to successfully pressure wash my sidewalk and my patio. I put my pressure washer away in my garage and left it stored there. It has never started again despite several additional attempts. I assumed it was "user error" - that I was doing something wrong despite following the directly exactly, or possibly not pulling the cord hard enough even though I have no problem starting my lawn mower. Yesterday, after trying for two hours to start it without success (and a neighbor who used to work at a hardware store trying to help me), I gave up and began reading product reviews online. I discovered that countless other people also cannot get their Craftsman pressure washers to start.

    I called Craftsman to ask what could be done, but since the pressure washer is now out of warranty, they are unwilling to do anything to help besides direct me to a local service provider who would charge me to "fix" a product that never worked properly to begin with. I paid about $300 for this pressure washer and used it to clean my sidewalks and patio one time. It was a complete waste of money. I would have been better off hiring someone else to do it, but instead, I am out $300 and now have a piece of equipment in my garage that doesn't work. My sidewalks need pressure washed again and I'm back to square one. With so many other people experiencing the same thing, I wonder if there is any collective action that can be taken against Craftsman to hold them accountable?

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    Customer ServicePrice

    Reviewed April 29, 2022

    UPDATED 5/22/2022: This is an update to my previous review of the new craftsman riding mower with a dead battery. MTD makes the parts I guess and I was told to message them about this issue. I did, several times and got no reply EVER! Do NOT buy a craftsman! They do not care! They make a bad mower. I’m also reporting to the BBB. And… I bought a TORO!

    ORIGINAL REVIEW: Bought 5/21. Had dead battery in 10/21. Customer service phone system does not work. Spent 2 days and hours trying to talk to someone. Authorized warranty dealer said I pay 90$ for the pickup. Craftsman should pay that for selling a crappy mower where the battery dies in 5 months! That’s ridiculous. Riding mowers cost a lot of money and they should pay to get serviced! Never buy craftsman!

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    Customer ServiceReliability

    Reviewed Aug. 13, 2021

    This mower has been a reliable product and does a sufficient job on uneven ground. This is an older model and I do not know if it is still made and I do not know where to buy a Craftsman product since Sears has closed in our area.

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    Customer ServiceStaff

    Reviewed Aug. 13, 2021

    Cut the grass edges and yards Perfect! Performance is great and cutting is very important for yard workers to complete their work in a timely manner so that the Customers can be very happy and satisfied.

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    Reviewed Aug. 12, 2021

    Parents were excited to buy a brand new lawn mower less than a year ago not even 10 hours on a 2000 dollar rider mower. The carburetor malfunctioned. Filled the whole engine with gas so oil was changed immediately. Took plugs out because of the hydrolock on cylinders put back together..very simple process. First bump the lawnmower lit on fire then immediately exploded mower and lit me on fire as well.. this thing was still immaculate condition with 10 hours on meter. Was told Lowes extended warranty would help replace the faulty mower.

    Then later almost 3 weeks of red tape of them not even knowledge of where it was ..they were not covering anything at all. A little upset. My parents are old, retired and don't have a ton to spend. And I have permanent scars both arms from a trusted called..I will be buying from another maker period. And yes I will be pursuing this ..very ignorant the way we were treated..please trust in other brands if you value your life.

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    Customer Service

    Reviewed Aug. 11, 2021

    Best mower I ever bought. Lasted for over 6 years and still going. Had to resend some cracks. But overall it's great. Have had other brands. But none has lasted as long. No engine problems. A starter replace early on.

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    Customer Service

    Reviewed Aug. 10, 2021

    I have a 42” Craftsman riding mower with a Kohler engine. I’ve had it for over 12 years and does a good job overall. One of the push rods gave out about 2 years ago and quick running. Luckily my brother is a mechanic and was able to repair it once I got the parts. Next time I will spend a little more and get a zero turn. Not sure on the brand now, will have to do some research.

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    Craftsman Riding Mowers author review by ConsumerAffairs Research Team

    Craftsman, an 88-year-old tool company, creates quality mowers for residential use. This lawn and garden equipment company, a Sears subsidiary, offers entry-level and mid-range riding mowers and other tools.

    • Quality construction: Craftsman has a reputation for quality parts, winning awards from Popular Mechanics and other organizations.

    • Variety of attachments: These riding mowers have front and back attachments available for more versatility, such as a sweeper that cleans up leaves, clippings and other yard debris.

    • Wide range of deck sizes: Homeowners can choose from multiple deck sizes accommodating up to three acres. The deck size is the length of the cutting blades and dictates the width of the mower's cutting path.

    • Multi-speed transmissions: Seven-speed transmissions give the gardener full control over the mowing experience.

    • Powerful engines: The quality engines provide enough power to handle challenging terrain and slopes.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Craftsman Riding Mowers Company Information

    Company Name:
    Craftsman Riding Mowers