Craftsman Riding Mowers

Craftsman Riding Mowers Reviews

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1.6(174)

About Craftsman Riding Mowers

Pros
  • Durable and long-lasting performance
  • Easy to maintain and repair
  • Good value for money
Cons
  • Poor customer service experiences
  • Warranty coverage concerns

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Craftsman Riding Mowers Reviews

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    Page 1 Reviews 0 - 10

    Reviewed Sept. 23, 2024

    I purchased a Craftsman T110 Riding mower earlier this year. I am 85 years old and have been using Craftsman mowers almost exclusively since I was 12 years old. My other Craftsman riding mower is a LT 1000. The older mower is far superior. The first issue with the T110 was the very first time I engaged the mower deck blades. There was a noticeable vibration from the mower deck. I immediately shut the mower off and looked for a loose blade or any visible damage. I found no detectable issue. I decided that possibly the blades were out of balance. I have never experienced that severe of a vibration on any other mower. I have not replaced the blades yet.

    The second issue is with the 2 ply tires installed on the mower. The very first time I mowed, two tires went flat from goat heads. I had to order 4 ply rated tires after one use of the mower. The third issue is with the rear bagger. It is almost worthless. The flexible hose is too short by 3 or 4 inches, It keeps disconnecting from either end while mowing. Also it is far too wide to fit through my 48" side gate. My LT1000 with rear bagger fits nicely through the gate. The rear bagger also keeps plugging up the hose with grass. The bagger is very flimsy and hard to clean. I regret buying it and now rarely use it. Nice yard ornament. If I could mount the old bagger system on the T110, I would. That is not possible, due to the design differences. All in all, not one of my better decisions to buy it.

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    Reviewed Sept. 16, 2024

    Last year I purchased a Craftsman 42 inch lawn tractor, within days I knew I had a lemon. Multiple issues from wiring and battery problems to carburetor choke sticking. I took it back. Being a firm believer in Craftsman, even from MTD, I accepted that maybe this was just a lemon, everyone has them from time to time, so I left Lowe's with another tractor the same make. The tractor worked great - for about 6 weeks. Then the choke started sticking, just like first one. Shortly after the mower started choking down and cutting out when in 3 inch high grass. Now, it's a fight to get it to cut consistently at all.

    I contacted Craftsman AND Lowe's. Explained the problems, including the safety brake on the transmission not working, it rolls without releasing the transmission lock. So far as I can find, and after talking with a local repair shop on Craftsman's list, the repair won't be warranted. They tell me that MTD, the manufacturer, usually won't pay for the repairs that this mower likely needs, they've seen this before and MTD has always denied the claim. There is no way I can ever recommend a Craftsman or MTD product again.

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      Reviewed Sept. 3, 2024

      30 hours on mower in 2 years and in the shop FIVE times and shop cost over $400. Warranty either not covered or you can’t find any factory help! I think my comment should stop any sales if they publish this. JUNK. JUNK.

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      Reliability

      Reviewed Aug. 14, 2024

      I purchased a T210 riding lawn mower in 2020. I have 118 hrs on the machine. I recently experienced complete failure of the transmission. I took it to a reputable repair shop and they informed me that the repair parts were not available and it would need a whole new transmission. The mower in queue before mine was also a Craftsman with a failed transmission. Today I took the deck to the repair shop to donate along with the mower to try to help out someone else with parts. The engine ran fine. I thought about purchasing the next model up. I believe it was the 2400 as they don't make the T210 anymore. As luck would have it as I was at the shop a customer was dropping off a 2400 with only 40 hrs time on it for get this transmission failure. Come on Craftsman. Start building a reliable transmission or at least one that can have parts replaced. Needless to say I will no longer purchase a Craftsman. Buyer beware!!!! Highly disappointed.

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      Reviewed July 29, 2024

      My Craftsman lawn tractor will only cut for 20 to 30 minutes. I have taken it to the shop and it is still doing it. New spark plugs, fuel and oil filters, everything we could think of and my warranty is about to expire and they haven't figured out what it wrong. Have anyone else had this issue. I got a new tractor because of power steering. Now I am stuck with a lemon from Lowe's. I shop there regularly.

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      Customer ServiceCoverage

      Reviewed July 27, 2024

      Craftsman T2200 Lawn Tractor. Purchased from Lowe's (Milledgeville Ga) July 10, 2023. Had to charge battery before using, less than 8 hours on mower air filter totally disintegrated on the inside, replaced and winterized it keeping in garage. April I put fresh gas, charged battery and after 10 minutes mower started smoking, engine running rough, stalling out. The spark plug was fouled out by oil, replaced, changed oil and filter, ran about 15 minutes doing same thing. Lowe's sent it off for warranty on April 25, 2024. Service called saying oil was dirty and carb. Was damaged. I don't understand why oil was dirty when I had just changed it. Not covered by warranty 370.54. Finally got thru to Lowe's manager and after heated discussion she finally agreed that Lowe's would pay cost. Asked if they would check battery and starter also.

      I got it back 6/17/24. Repair order stated carb had been replaced, battery and starter working fine. Wrong! Again I had to charge battery, still smoked, got 1 cutting done. 2nd cutting charged battery, after 10 minutes started running rough engine cutting out, check oil, it was dirty, drained. Put fresh oil in. Checked spark plug. It was coated with oil, clean and reinstalled. Got 20 minutes of mowing and same thing. Very, very disappointed. I am 66 years old, have owned 3 Craftsman lawnmowers because my father and son believe in Craftsman (they are the best). Have always cleaned mine after mowing and keep them in garage. I've never had any trouble with them before so I purchased this one and it is definitely a lemon.

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      Reviewed June 26, 2024

      Purchased a Craftsman 36 inch riding mower from Lowe's in May 2023. The first issue is safety; the seat is so slippery that I have had to reach out a leg to keep from falling off; The second issue is with the brakes, one time I was mowing and put the brake on and the mower kept moving into bushes. When backing the brakes hardly work. I have had constant battery issues and experienced a flat tire with no apparent damage. The mower scalps the grass when turning the mower and leaves ridges when mowing straight. Lowe's sent my mower to an unauthorized repair facility and I was charged $270.00 for installing a battery which was under warranty. Lowe's has been very uncooperative in accepting responsibility for their mistake.

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      Customer Service

      Reviewed May 1, 2024

      Purchase a Craftsman lawnmower from Lowes under warranty, no service plan bought lawnmower. Will not hold gas, trying to go through this loop from Lowes to Craftsman is a big fat joke. Lowe's will not help over year purchase. Remind you paid for at purchase. Now my warranty is running out in 10 days, can not get anyone to help, keep passing ball, Craftsman will not answer phone or stupid online crap. I've got a 2,000 pile of crap. Never again Lowes never again.

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      Customer ServicePrice

      Reviewed Oct. 6, 2023

      I purchased a 3000 dollar Craftsman lawnmower. Only put 35 hours of on it and the throttle broke, battery has to be jumped every time used, belt came off twice and two tires have gone flat. I called to return it and Lowes only allows returns for 30 days. Ridiculous! There should be an exception for such an expensive LEMON! I was told to contact Craftsman. Craftsman Warranty center said I have to get the lawnmower to one of their repair centers. I told them I did not have a trailer and would have to rent one. I asked if I would be reimbursed and was told, "unfortunately not."

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      Customer Service

      Reviewed Aug. 22, 2023

      The engineering on these machines is a joke, and “planned obsolescence” is absolutely the case here. I've put maybe 40 hours on my Craftsman t140 riding mower, and have had to repair the carburetor at least four times already due to parts corroding. I can get my grass cut because I know how to repair it myself when it breaks, but it’s a total service-repair money-grab from anyone who isn’t proficient in mechanical repairs and who would prefer that the company fix it for them. About half the time I’m doing yard work, I end up pushing this mower back to my repair area because of some kind of parts failure, and usually pushes my yard work back another day. Believe me when I take the time out of my day to write this review, these mowers are very poorly engineered. I was educated in mechanical design, and these engineers ought to be embarrassed of themselves.

      Go buy an actual quality lawn mower, not this cookie cutter box store crap. Corporations buying and selling companies, with profiteering at their heart instead of quality, is what’s to blame here. Pay close attention to a companies history and read reviews before you give these big careless companies your hard earned money. This mower was given to me as a gift brand new, and I wish I had been there to tell them “DON'T!!!”. Also, the Lowe’s and craftsman call centers give you the total run around, and rarely or never return your messages. Do your due diligence folks, vote with your dollars.

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      Craftsman Riding Mowers author review by ConsumerAffairs Research Team

      Craftsman, an 88-year-old tool company, creates quality mowers for residential use. This lawn and garden equipment company, a Sears subsidiary, offers entry-level and mid-range riding mowers and other tools.

      • Quality construction: Craftsman has a reputation for quality parts, winning awards from Popular Mechanics and other organizations.

      • Variety of attachments: These riding mowers have front and back attachments available for more versatility, such as a sweeper that cleans up leaves, clippings and other yard debris.

      • Wide range of deck sizes: Homeowners can choose from multiple deck sizes accommodating up to three acres. The deck size is the length of the cutting blades and dictates the width of the mower's cutting path.

      • Multi-speed transmissions: Seven-speed transmissions give the gardener full control over the mowing experience.

      • Powerful engines: The quality engines provide enough power to handle challenging terrain and slopes.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Craftsman Riding Mowers Company Information

      Company Name:
      Craftsman Riding Mowers
      Website:
      www.craftsman.com