Craftsman Riding Mowers Reviews

Bought new lawn mower November of last year, have not made the first cut, will not stay running. Contacted Craftsman, sent them proof of purchase, still have not contacted me to see what needs to be done for repairs shop in Columbus GA area works on product was bought on a military post

I was finally able to buy a brand new lawn mower! And Craftsman having a good reputation I bought a zero turn Z5200 42" 20 hp. It's 4 years old now and it has been a piece! I have had to replace two starter solenoids and a starter. Now it's out of warranty and trying to get ahold of customer service was a joke! Very disappointed! And tired of fixing!

I’m very disappointed with the service I received from Craftsman. When I tried to use their warranty, I was given the complete run-around — transferred between departments, made to repeat the same information multiple times, and ultimately left without any resolution. It’s clear they go out of their way to avoid honoring their own warranty.

Back in August I called Craftsman support for my riding lawnmower that is still under warranty. I was given the name and address of the shop I needed to take the machine (Rich’s Quality Lawn Mower). After we dropped off the tractor, it took the shop a week to let us know that they didn’t do any warranty business with Craftsman so we had no choice than to leave it there since it took us almost 2 hours to get there and Craftsman support told me that they were going to cover if whatever was wrong was covered under the warranty.

I have three issues with the Craftsman T220K mower. The first is the reliability. After 18 months the starter is bad for it will not start the mower. (Had to order a new starter.) The second is that it is NOT easy to remove the deck to service the blades. (The John Deere mowers decks are easy to remove compared to the Craftsman.) The last issue is the maximum height adjustment is just TOO low for it cuts the grass TOO short for summer use. (It might be suitable for golf courses.) I do have one praise -- The one items that I DO like is the reverse feature for it is far superior to the other mowers that I have used. Thanks for your time.

Bought a Craftsman Rider lawn mower June 2025. It does not start. Trying to get service is a nightmare. They want me to bring it for service before they can give me a return #. The closest place for service is 1 Hour away.. They don't pick up. They expect me to deliver for service. Stay away from this company. It's not worth the headache.

Ok, I bought a craftsman z5800 54" from Lowe's in 2024. I am definitely giving it a 2 star because of quality. The deck sucks, I have now after a year had to buy 3 new spindles. How do you make something that can't be grease! Amazon spindles are much better warranty sucks so I fixed it my self. Don't buy!!! Craftsman if you want to reach out my email is **, otherwise your product should not be sold!!!

Purchased the Craftsman t2400 tractor (model #13AQA9ZTA93) from Lowe's 5/15/24 3yr warranty. 5/31/25 (20 hrs) transaxle failure, called Lowes. Told nothing they can do. Call warranty help line for assistance. Told to take it to repair center. I did. After a week they called and said, "We can't work on it. come get it." Called help center back and was told to take it back. Called them back again. Authorized repair center said no. Called help center again and was given list of authorized repair centers.. Started making calls. Not one of their authorized repair shops will fix this tractor.

Do not buy Craftsman's riding lawn mower. They do not stand by their manufactory warranty. I purchased a R110 riding mower on June 19th. Was delivered on the 24th. First time mowing. The screw in the bottom of seat came out and crack top of seat and then seat fell off.

I bought those lawn tractor three years ago and the first two years. The automatic choke wouldn’t work until after an hour of cranking and recharging the battery over and over again. Now I’m using starting fluid to get it to start and my starter died. Put the old choke lever back on the machines because this automatic one is junk.