Craftsman Riding Mowers Reviews

I have access to several mowers. I garage them. One is 30 years old and runs great. I like it but it has several foibles. If I heed all those little quirks, it is fine and still does a remarkable job. I have it checked out 1 or more each year, oil, blade, filter, etc. Briggs & Straton. Love it.

Had one with a Kohler engine. This was the worst Craftsman I ever owned. I will not buy another unless it has a B&S engine. The oil plug was seeping oil because a nut worked loose and oil leaked out on the ground on the kohler and I didn’t see it and the warranty co. Refused to replace the engine when it seized up. I never had an issue with a B&S engine

I am a senior so this is the only way to mow for me, I love my Craftsman riding mower. It cuts so well. Have owned it for 3 years. Easy maintenance, just replaced the blades and it's like new. I moved to Florida from Colorado, lived in the mountains, no lawn to mow there, but here in Palm Coast we take pride in our yards. I have bought Craftsman products all my adult life and they never let me down. I highly recommend this riding mower. A lot of people have lawn service but I do all my own lawn service so I figure I have saved a lot of money over the years by getting this rider.

Tough, dependable, will run for years with annual maintenance. One of the best around. I've had mine for approximately 17 years. When this mower has had its last run, I will get another Craftsman Mower.

I have always used products by Craftsman, they are well manufactured and they back their products with an outstanding warranty. Lowe's now carry their products which is very convenient and I would definitely recommend them to all my family and friends.

Lowe's does not stand behind the products that they sell, if you don't pay for an extended warranty you're screwed. Didn't think I needed an extended warranty, after all it's a "Craftsman", Junk! You will be lucky if you don't have to pay for repairs with the warranty, Sad. I purchase a Craftsman Tiller $800 4-5-2020, used twice to till garden. Still has paint on blades if that tells you how new it is. Tried to take back to Lowes 3-29-21. The bottom seal around blades blew out, oil everywhere. Lowes put me off and did nothing. Very rude service rep and manager could care less, bet if it was his he would feel differently. You couldn't give me anything with the name Craftsman and I'll be using Home Depot from here on out. Screw Craftsman and Lowe's, before they screw you. One mad ex-customer....

18.5 HP, 42" Mower with Electric Start, Automatic Transmission. Model No. 917.276760. Purchased in 2006 to cut two acres, this continues to be a reliable workhorse. Replaced the mower deck a couple years ago due to it rusting since I was storing it outside, and replaced both mandrels and the drive belt. Replaced the spark plug and air filters once, and the battery twice. All other parts are original and performing well. If it ever wears out completely, I'll definitely choose another Craftsman model to replace it.

Great machine. I have bad legs and cutting the grass was a real pain but with this machine it's a breeze. I just love it. Runs like a charm. My only complaint is that it is a bit loud. But then what can you expect from a one cylinder gas engine.

I purchased my Craftsman 42" cut riding mower in early 2000 and it has worked very well on level ground as well as steep hills. It has cut even thick grass or wet grass with very little effort. I like the safety feature on the mowing deck with the roller in front of it and the wheels on each corner of the mower deck.

This riding mower has performed good for me for several years. I have used it for mulching leaves as well as mowing grass. The leaves are really dusty and the air and fuel filter needs to be changed yearly. Overall a pretty reliable mower.

We loved our Craftsman riding mower. We were mowing 4 lawns a month. The mower held up very well. Beautiful red color. Comfortable seat. It has a great turning radius. It handled really well. Over all we would buy one again.

I bought a 12 h/p 32-inch cut in 1990 and I am still using this lawnmower. It has very few repairs done on it. We have replaced 1 set of blades and the deck belt a couple of times. I mow for at least 2 hours every time I mow. It would be very hard today to buy another lawnmower that is as good as this one. I do not plan to part with my mower anytime in the near future.

I've owned 2 Craftsman riding mowers. The first one failed quickly, sold it after 3yrs broken. The second one had similar issues but was still under warranty. Carb replaced, problem came back. Motor replaced, worked better for about 5-6mos, then the plastic gas tank split. While not expensive, the repair is. I decided to fix it, 7hrs of labor, total disassemble of frame/parts. Got it running again, sold it. I'm running Cub Cadet now with zero issues.

I have had my Craftsman mower for about 4 years, and I have been very happy with the performance of the machine. I also got the three-unit bagger for the mower, and it has proved to be worth the money in a very professional looking mow job.

I've had this Sears Craftsman Lawn Tractor for a few years now. Replaced the one I had for about the fifteen years prior. It's crazy fast, any faster and I would have to slow it down. Excellent gas mileage. I mow the 1.5 acres in about 60% of the time and use half the gas. It came with an updated B&S Intek Iron Core Dual Cylinder Engine. It's a bit quieter than its replacement. The mowing deck is slightly wider and much easier to remove. The driver seat has armrests. A bigger deal than I would have thought - particularly at full speed.

I bought a cheap version, used, on Facebook Marketplace. I mow 1/2 acre of crabgrass in Florida once per week, usually 40 times per year, with wet grass for about 8 months of the year. I've had this mower for four years and have done just routing maintenance and upkeep. It has not had to have any repairs. It is not a premium unit and I did not need/expect one, so the handling is adequate though hardly something to write home about. I have not tested it on any kind of incline.

I have a 54" lawn tractor with a Kohler 26 hp engine. I have had this mower since 2007 and has over 650 hours on it, and it still runs great. Other than replacing an ignition module and the usual maintenance items there has been few problems. Steering and maneuverability is not its strong point but I have no major complaints.

I had 2 Craftsman Riding Mowers. I ran them weekly. These mowers were run into the ground. Battered, etc. but they kept on going. My mowing season was from March thru November. Hot Florida weather. I would recommend the Craftsman brand.

I have a 19 hp single cylinder Craftsman Riding lawn mower which cost me 2800. I would not recommend because it is one of the tight turn mowers. Every time I turn it sharply it locks up and won't turn back until you really put some pull on the steering wheel. If you get on a slight hill it will start to flip over. The grass cannot be over 3 inches tall. The mower will start making a lot of noise and bog down. I even had a warranty on it and tried to call customer support and that is the biggest mess ever. I will not go there so I deal with repairs myself. Never will I buy a Craftsman Riding lawnmower again.

The Craftsman mower is a good brand of mower. I have had several over the years and they work quite well and are easy to repair. I would highly recommend this mower to anyone that has 1-10 acres to mow.

I have had this tractor for approx 5 years. We feel that it cuts well, it is reliable. Cuts and sucks up clipping well and bags. Easy to clean. We are very happy with this unit. I would recommend this unit.

I was very pleased with our Craftsman Riding Tractor/Mower we have owned for 5 yrs. This mower has not given us any problems and continues to operate as intended. Outside of routine maintenance we have not incurred any additional cost of ownership and I would highly recommend a Craftsman mower for those with medium (under one acre) yards.

On 4-09-2019, I bought a Craftsman Riding Mower from Lowe's in Parkersburg, Wv. I used it that summer to mow my yard. The following summer I used it about 4 times. On June 12, 2020 I was mowing my yard when it acted like it ran out of gas and quit. Then I noticed smoke coming from under the hood. I had to run inside to get my phone so I could get a pic of the smoke. By the time I got back to the mower (Less than 1 minute) it was now on fire. I took a quick picture and put the fire out with an old towel. I had to wait until after the weekend to call craftsman because there's no help on weekends. It was still under warranty. When I called several times I went through recording after recording until a recording said they would call me back. The call never came. The Craftsman warranty is non-existing. When it comes to Craftsman products BUYER BEWARE!!!

I just purchased this model riding mower to replace an older Murray mower. The Craftsman is unstable to ride. You need to wear safety glasses because it throws small stones when you have to turn in the street, You have to wear a jacket to save your arms from the dirt and stones it throws up at you while driving it. It would be nice to sip a refreshing iced tea after the job is completed but instead you need to take a shower to get the dirt from your face and hair. I also need to use ear protection from the tiny noise the new machine produces. The ride is very shaky and uncomfortable. I have used this mower 3 times on a flat residential lawn. I do not like what I purchased and I am afraid I am stuck with my decision.

Spent a grand on one of their mowers... Prolly got 40 hours of mowing out of the thing... Took care of it as well... One day out mowing during 41st hour and engine block cracks... Thanks Sears and more than happy your company is dead for selling such junk... Good riddance Sears...

3+ years ago, I purchased a Craftsman 3100 "Anniversary model 42" rider to replace an older rider of a different manufacturer because I have always purchased Craftsman tools, I have Craftsman snow throwers and blowers and have always thought Craftsman was a reliable brand. That is no longer true. I started having trans problems this season, it will not allow to change direction, the hydro foot control jams as well as at times will not stop moving, whether forward or reverse when releasing the foot pedal. This has caused issued with near misses with trees and buildings.

We placed order in 10/18 for Craftsman riding lawnmower. Paid a bit over 3 Thousand dollars. My husband used it for about 10 months and as he is doing lawn the machine did not respond and my husband almost ran over me with it as it would not STOP nor respond when he tried to turn it off. It stop as it went and crashed against warehouse wall. My nightmare started then! I have called Customer Service over 100 times and have lost 5 days off work waiting on technician, on 10/7/19 tech NEVER showed up nor ever called. Today 10/9/19 tech came, worked on it from about 4:30 to about 7 PM, left without letting us know anything BUT LAWNMOWER STILL DOES NOT WORK!!!! Customer Service is VERY RUDE and all they say is I have to wait!!! OR they can reschedule my appt.

I bought a new Craftsman Model 917.986410 lawn tractor in July of 2016. I ran over a rock and the blade stopped. I ordered new blades and noticed the mandrel, which is start shaped, had rounded off. I attempted to order a new one and was told by Sears Parts Direct they no longer stock that part, along with several others. Further there is no replacement. So basically I have a $2,000 lawn tractor that is 3 years old and not repairable. So if you are looking to buy a lawn tractor, buy another brand.

Craftsman Lawn Tractor. Worked great for the 1st 5 months, then the major headache. Tractor started bogging down then shut off. Still under the 2 year warranty the tech came out within a week. Bad carb. Ordered new carb. July 31, waited over 100 days for new carb after Sears kept telling 5 times me, "In 2 weeks you will new carb and we will schedule tech to come out." During that 100 I had to pay a lawn service $100 a week and could not use the Tractor with the leaf pick up system I have so had to pay for leaf clean up.

I purchased a new Craftsman T3000 a few months ago. My wife is short. With the seat pulled all the way up she still can't depress the auto pedal completely down. When she tries to sit on the edge of the seat to get closer to the pedal the seat comes up and the mower shuts off. When I use the mower it strains my leg to have to keep the pedal depressed the entire time. Also the battery is under the seat so it would be hard to keep the seat depressed and jump the battery if I ever needed to. The gas tank is extremely small and with our small yard we have to refill to complete a one time cut. I have purchased 5 or 6 Sears mowers over the years, but I will never purchase another one.

Will not buy another Craftsman tractor again. I bought this about 7 years ago -- nothing but issues. After the warranty ran out I had major smoke from the engine. Took it to the shop and found out head gasket, they said bad design and it should have at least one more bolt on the head to keep the gasket from blowing out. Ran for a year and then couldn't start it, thought it was battery but that didn't help. Turns out it was the cam not releasing the pressure. Now reverse isn't working correctly and they think it is the hydro-static trans. Never again will I buy a Craftsman. Decades ago they lasted forever --- what happened to them.

Bought a Craftsman riding mower about 2 years ago, to replace another Craftsman riding mower, along with a 5 year protection agreement. First one worked well, but this second one has been nothing but trouble. This second one claimed tight turning radius but based on use, I have NO IDEA to what this is referring. It also claimed to have non-slip tires but there are quite a few places on my yard that I have to have a run at to traverse without digging up dirt (never had this trouble with the first mower).

Purchased in March. Less than a year stopped in tracks while I was using. Unable to move. Many many Many phone calls and pleads to warranty repair to no avail and repairman showed up 5 weeks later. Should have been my first clue he was so busy. Drive belt slipped off pulley. 29 months after purchase stopped mowing again. Out of warranty so-called local repairman to pick up.

Craftsman does not mow on hills very good. Seems like it tips more easily than my old one. Fortunately my old one still works so when I mow the side yard that is very hilly I have to get out the old mower. Other than that very satisfied with this mower.

19 yrs and counting. Finally experiencing losing air in the tires. Regular maintenance and storage inside or covered is the key. Briggs 2 cylinder engine dependable and still on original spark plugs and belts despite weekly summertime use. First 2 winters plowed snow.

Purchased Craftsman 42" riding mower in July of 2008. Used it to cut 2 1/2 acres of tough, sandy mid-Florida yard liberally scattered with longleaf pine needles and blackjack oak branches. Cut this once or twice a week from early March thru mid-November every year from 2009 thru 2017. Other than replacing 3 sets of blades (probably due to sand and pine needles) I had NO trouble. Always started right up, ran flawlessly and cut very well. Maintenance was minimal and very easy. I changed the engine oil once a season and charged the battery every Spring. Still had the original battery when I gave it to my son-in-law because I moved away. He's still using it. It is a reliable mower well worth what I paid for it. If I ever need another rider, I'll be looking at Craftsman first.

My riding mower is a Craftsman and a piece of $1900 crap. Ever since it was new, nothing but trouble. Main issue is the cutting deck and parts related to it. Something always breaking. So far repairs have cost well over $900, machine is 7 years old, in shop now/motor problems, may go to the dumps and not home... Depends on estimate. Next mower will be KUBOTA!

Bought this on clearance. Spindle broke and a few minor repairs. Wished it had hydrostatic transmission and more than 8 inch turning radius. A passable average mower with 46 inch deck.

I love my Craftsman tractor. It's dependable, durable, looks nice. The warranty is great. The service was great too. The price was better for what I was getting than other tractors.

For 6 years this rider has given me zero problems. Oil change each year and it has never let me down. Starts each time, cuts very good, had to replace the battery last year.

This had some odd “safety” items. Unless the clipping bag was 1/4” in line, the mower didn’t run. The mower didn’t mulch and would only work with the bag attached. Sears sold it and getting service was odd. You ordered a part, it would be shipped to you, then you called for service.

My Craftsman is a good riding mower. I had it for 4 or 5 yrs and it starts up every time and lots of power. I sometimes use it as a small wood chipper to cut up small branches and the best part I don't have to sweat and push a stupid 22 inch mower, still same spark plug when I bought it.

The Craftsman purchase was made at Sears in the Clearview Shopping Center three years ago. It is my first purchase of a Craftsman mower. I have owned other brands, but I really rate this mower above those I've previous owned. It is so easy to start, and the close radius steering system is an added plus. It is so easy to maintain and maintenance is a breeze. The only thing I wish I would have done was got one with a standard transmission. The automatic is alright, but, I have found it is not as durable as the standard shift tractors. But still, I am satisfied with the performance. I am in the fourth year of ownership, and as such, have began to replace worn parts. But the maintenance, or repairs, so far, have not been a major problem. As such, I can highly recommend the Craftsman brand.

Some engine problems [carb issues], deck rusted thru, but wasn't cleaned after each mowing [hard to clean around center pulleys], brake issues, electrical issues [fuse block corroded even though it was covered]. But overall a good mower - cuts very good, always starts and good assortment of attachments.

Mower has a 30" cut which makes it ideal for smaller yards! Being a smaller size, it is very manageable around trees and other plantings. With the engine being in the rear it allows one to judge distances more easily.

This mower has a Honda engine, always starts on the first pull, even after sitting all winter in my garage. I have had this mower for over 12 years and it's been tuned up once & is still running strong! Although I will be getting it tuned up & having the pull cord changed as it is starting to wear but still works!

Poorly manufactured. Parts are breaking. The welds are not done correctly and are falling off. The repair cost is too expensive. Recommended by lawn repair dealer. He also purchased one and returned it because of the problems.

Parts wear out too quick. Belts need to be replaced too soon. Metal body parts too easy to damage. Otherwise mower is pretty good as far as motor and transmission.

I mow about 3 acres every week, and it's going on 7 yrs now. The only thing I've had to do is change oil, and sharpen blades from time to time. I'm actually very pleased with its workmanship. I would highly recommend a Craftsman.

Bought in 2012 and still works well. If you keep up the maintenance and change the oil regularly, it will last for years. So easy to upkeep, I recommend this lawnmower for single moms all day.

Great tractor for 1st experience. Cuts good. Fast tractor. (7mph). All the accessories are easy to install and remove. Has several attachments. Just wish it was a little quieter. No extra accessories to help with the sound. Price was Awesome. Tractor is a Husqvarna with a Craftsman paint job.

I have a Sears riding lawn mower, they call it the gold edition but it's the worst mower I've ever owned. The shift doesn't work properly, it really jerks, and Sears tells me that's the way it works and there is no adjustment. Also the cut is terrible, I have to go over the lawn two to three times for the lawn to look mediocre. Again I've taken the mower to professional service people and it still works crappy.

It is a 19 HP double 21 inch blade and has plenty of power for hills and I have had it for 3 years and don't see or hear any difference from when I first bought it. Of course changing oil, filters and clean gas always aid in the performance of any machine.

My Craftsman is a very good lawn mower. My motor was blown up by ex-husband deliberately and my Dad replaced engine from their older Craftsman lawn mower. My Dad did a wonderful job getting my mower back going.

I bought this brand due to Sears store offering an extended warranty that covered the mower period. I live in a remote area so this was a must. It cuts great.

Neighbor recommended, turned out to be quite reliable. First thing to go was rear tires. Now the deck is starting to corrode after 12 years...

Works great - answered all my needs. It was a replacement for another riding mower (MTD I believe) that lasted about 10 years. The yard is at 100' x 200' and slopes enough that it is "marginally" dangerous to mow cross way. But often the grass is so high that going uphill is a pretty tough haul.

This mower is old. Sat-up for three years, plus. Transmission gives me fit's. But, once I get it moving- cuts great. Tougher than I am. Maintenance. Keeps on ticking. Can take a licking.

Easy to start. Very few issues. Has a nice grass catcher on back that I use a lot. Easy to drive as well. This has been a really good mower. I have performed some repairs on the mower since I got it, but nothing beyond just normal wear and tear.

My dad had this lawn mower for over 20 years then he gave it to me. He had very little maintenance that he had to do on it. I mow 2 yards with it and it still runs great.

Just want to let you know that all these big box mowers are Garbage only designed to last about 350 hours. Why? Same reason as light bulbs to make more money. They are in the business of making money not building quality products. I purchased a Craftsman Kohler pro 42 inch single cyl with hydraulic valves and hydro transmission back then in 1990 for $1600 and so far it has lasted 1500 hours for 20 years no smoking. That is quality. They stopped making the CV16.5 so they can put China plastic crap and sell it to you every 5 years. This is across the board in big box stores. Your choice is a selection of China Junk. Look for a used USA built Kohler engine powered mower or commercial used. It's a monopoly or crap mowers in any consumer brand.

Sears Craftsman Riding Mower DLS 3500 20HP 46" - Bought the mower new in 2007. I mow a 1 acre lawn twice a month 8 months a year. I still have the original drive and deck belts. Great riding mower! I do perform meticulous maintenance.

Have had this lawn mower (model 917.20390) for going on three years. First year transmission needed replaced with 10 hours on it. Repairman for Sears stated they put cheap plastics parts on this. Then they had to come out two more times for the same issue. Couldn't get an appointment due to understaffed until 2016. Second year same issue with the transmission again. Pull it out this year same issue but when you get it going it will not stop and the reverse sticks, you have to shut it off to get it to stop. I will not keep buying the extended warranty at 300.00 a year for this junk. I bought a Craftsman lawn tractor from Sears in 1998. Never an issue with this one so after it was time to retire it thought, "Hey Craftsman. Great product." Boy was I wrong. They don't stand behind their product anymore. Even their tools have turned to junk. This product should be recalled before it kills someone. This one only has 91 hours on it. JUNK JUNK JUNK.

One of the worst experience I have had. I thought a Craftsman would be a good mower. Sadly no. In the 5 years I have owned it, they have been out 19 times to repair it. I have been trying to repair it for the last year and they have made multiple trips. Blown head gaskets and carburetor problems. They have been unable to fix the carburetor problems. They contract out to repair people sometimes and they do not screen them properly. TV repairman who needed work were coming out to repair the mower and they were not competent. Extended warranty says if they cannot repair they will replace but they will not. My last resort is taking them to small claims court which I will do. Customer service is in the Philippines. DO NOT BUY A CRAFTSMAN MOWER. No wonder Sears is on the brink of bankruptcy.

Lawn tractor repair unacceptable - Belt on deck came off numerous times. Tech put belt back on & supposedly leveled deck. Deck now vibrates terribly when engaged. Tech said use 'til tears up & will repair. Tech don't know what he is doing. Want repaired by qualified tech or replace deck.

In 2012 I bought a Craftsman 42" 17.5 lawn tractor. Two years and two weeks later it quit running. Stopped. Called Sears. Was told it was out of warranty and would have a service charge and additional parts. Called a local repair shop, told them what it was doing and they diagnosed it over the phone. They told me that the particular tractor I bought had a manufacturing defect causing the valve lifter rocker arm to come off. Usually just after the 2 year mark. It was repaired by putting the rocker arm back on. It failed again a year later. I was constantly replacing belts, spindles and more. Sorriest excuse for any power equipment I ever owned.

I have had my Craftsman riding mower for over 19 years, I change the oil religiously and had to replace 1 tire! I say this is not bad for a riding mower almost 20 years old!

Nothing but trouble with this model. We used it with care but it was constantly needing repairs. When the warranty ended, we were fortunate my husband is a master mechanic - until we needed a part available only from an indie supplier who told us Craftsman was living on its old reputation but was no longer worth consideration. Sad commentary for the price we paid.

A little overpriced but in general a good mower. Good safety devices and good on gas but a little uneven on grass cut over lawn. Could not get to adjust out all the way but still better than major brands.

I have had other Craftsman mowers & never had a problem. I have had this one for 2 seasons & have had nothing but problems. Thankfully, I bought a service contract that covers a little of the cost... not nearly enough!

We purchased a 42" Craftsman Riding Lawnmower summer of 2015. I have replaced every belt multiple times, constantly breaks down and found out that Sears just put the Craftsman Name on cut rate manufacturers. I was told to order the correct parts I need to tell them who the manufacturer is so I am guaranteed correct part. You tell me who it is, and support the crap you sell. I would never recommend purchasing another craftsman product. Sorry terrible customer service and support of their products. Not the Sears or Craftsman products from years ago. Had old Craftsman Rider for 20 years no problems just got old and needed to retire. Wish I still had it I would be able to cut my grass.

I’m tired of being taken advantage of when purchasing so called "quality products". I bought a rider because of the hardware in my back. I have a regular 50150 lot so the hours were really low until I left the key partially on, but anyway, I was sold on the front end being solid cast and it being a 24 hp. If I knew I couldn’t take the mower in for maintenance and would be forced to pay $95 for a guy to come to my house I would never have bought this POS.

In 2013 I purchased a 42" deck Craftsman riding mower (T3200 48" tight turn). Exactly a year later (2014) I had to call them to replace a plastic pulley for the drive belt because it broke in half. They told me that it would be a month before a service tech could come out and "diagnose" the problem. Then they tell me the part I would need is on back order for 30+days before they could get the part in. (Keep in mind we are in the middle of June where you have to cut the grass every week if not twice a week or else you're walking through a jungle.) Well after being hung up on 7 time and speaking to several representatives, 2 managers and threatening legal action, they agreed to replace the mower. I could go pick out one but only to the total cost that I paid for the old one.

My $2700 G-T Craftsman 54" B&G Twin Plat. Model#917.204080 has 39 hrs. on it. The front right wheel just fell off. It was assembled by Sears, required, without adding grease. Also, the engine is losing power. Called for warranty service and was told that since it was 2 months over a year since my purchase, the mower has a two-year warranty, it could have been me that caused the grease to be removed and the engine problem could be poor maintenance.

This Sears Craftsman Riding Mower is the worst thing I have ever bought. It is the worst piece of engineering I have ever seen. It is the hardest most un-user friendly mower I have ever seen. It is the worst riding and worst driving mower I have ever seen. It is the most flimsy, feeble mower I have ever seen. It has the worst steering I have ever seen. It is the hardest thing on a back I have ever seen. You have to turn the key to a different position and mash a different petal just to get it to back up, then hard to get the key back in the correct to go forward, then it jumps and pops your back. The wheels will turn so far it pushes in a curve and will stall. There is no lock to keep the front wheels from locking to far over. I bought the extended warranty that says "covers normal wear and tear" to find it does not although the salesman said it did. I could go on and on but the best advice I could give you is TOO RUN AWAY!!

I purchased a Craftsman riding mower on 5-25-2016, it is 5-28-2017 and the mower is not operational. I reported the problem over six weeks ago to Sears and still do not have a working mower. It took four weeks for a technician to arrive only to realize he needed to order parts that would take an additional three weeks. Then the technician did not call or arrive to perform the service. So, to date, I am almost two months into the growing/mowing season without a mower. I have lodged a complaint with Consumer Affairs and will also report this to the BBB. I have a two acre yard and am having to pay someone to mow the grass. Whatever you do, DO NOT purchase from Sears, they are on their way out and it is easy to see why.

Craftsman 71-20383 46", 19hp tractor - I bought this tractor for two purposes, mowing and snow removal. The salesman went over the tractor specs and Attachment Fit-up list to get the right snow blower attachments. Got the 71-25840 50" snow blower, the 71-24434 wheel weights, the 71-24862 chains but did not get the 71-24100 (60lb) rear weight as I had 65lbs of weights that I could mount on the back of the tractor in its place.

I purchased a Craftsman Pro Series 7400 Garden Tractor in late summer 2015. One of the big selling points the salesman made was the fact that the mower blades could be taken off by hand without wrenches. After a full year of mowing I can say that this "wrench free" design is junk and does not hold up. I have had the plastic housing around the blade clamps fly off at least six times, twice damaging the housing requiring the purchase of replacement housing parts. I have also had the pins holding the blade clamp simply fall out while removing a blade for service. Why do they try to improve on a simple bolt with a nut which has worked just fine for many decades? Are there really that many urban millennials that complained about not owning a wrench??

I love this third upgrade brand new Craftsman Pro Series 42" Auto 20 HP HP V-Twin Kohler riding mower... My complaint stands that Craftsman riding mowers are not reliable and made with bad craftsmanship. I remember Craftsman brand as tough made to last. It was the best. I received this upgraded mower 8/20/16. Cut my grass on 8/27/16 with 15 minutes smells something burning. I had read my owner manual, did my oil check, and even recheck brakes, recheck everything. Everything check out okay so I assumed it was a new engine smell. Got done cutting my yard but the smell is still coming from somewhere. This mower cost me more money than the last one because it should be a better model. So I continue my search for where it could be coming from.

Purchased a Craftsman mower. So disappointed, problem is will not start. Had warranty fixed by Sears. Get it home, try and start. Fuel pouring from carburetor until gas tank empty. DON'T WASTE YOUR TIME OR MONEY. New mowers are junk!

Bought a Craftsman 7.25 Engine Torque Just Check & Add Front Wheel Drive Mower, as close as I could find to my Yard Man Briggs & Stratton mower from 2000, which was a gem! Should have kept it and just re-furbished it. New mowers not the same. They are made with "disposable" motors and do not even have a parts/number list. This mower ran for less than a month and then started to stall in thick grass/leaves. Brought it to repair facility (not located at Sears- it is a guy working out of his barn 25 miles away-but it is the official gas engine repair facility for Muskegon / Norton Shores Sears store). No explanation for what was wrong just that he made some "adjustments", back a month later same thing. "Tweaked" it again, but still no paperwork, no explanation for what was wrong. Worked until Fall, then 2 hours of mulching leaves stalled it and it would not restart.

Purchased the T12000 on March 2015. Mowed 3-4 times, rocker arm broke. Called CS & they sent out 2 under warranty. Mowed 3 more times. My husband checks and has to add oil before each mowing. Started smoking excessively and cutting out. Called technician - said he has ordered new engines for several of these and has put 2 on one ladies in 6 months...so to me this establishes a lemon issue. Mowed 2-3 times on the new engine - same thing, smoking cutting out. It quit in the middle of the yard and had to be pushed back to the shed. Called for a technician. This young whipper snapper took pictures, started it up and said they would be in contact with us in 3-4 days. (I left work to meet this guy because the window is 8-5 then they call you...aauugghh). Never called - called them back after 2 weeks and was transferred 4 different times, it was nuts!

In April my husband purchased a new Craftsman lawn tractor for $2000. From the very beginning we have had nothing but bad luck with it. Sears will not do anything about it and the service man has been to our home 4 times already since we started using it in May and replaced numerous parts and the tractor still barely runs and stalls out constantly. I have had to fight with the Craftsman customer service and still have lawn that needs to be cut. The only reason why we purchased another Craftsman tractor is because we had great luck with the previous one we owned. I DO NOT recommend this tractor to anyone since I recently found out this model has issues that cannot seem to be corrected. Just an FYI for buyers out there so you don't have to go through what we are going through. Good luck with anything they make at this point. Extremely disappointed in the poor and pathetic service.

We bought the mower around May 4th. They said it couldn't be delivered for 3 weeks. I paid my neighbor $50 to trailer it home for me. We added fluids, rode her gently at first, but noticed immediately it was a 'shaker'. It shook as much as our old one that we gave away, but we plugged on, thinking it would smooth out. At 6 hours, the belt came off. I put it back on. We used it again for another 6 hours, prior to going on vacation on June 4th. The belt came off again, and then it would not stay on. Additionally, the right rear tire was showing a huge bulge in it. I had two local mechanics (loggers/tree trimmers/landscapers) look at the machine. They both said it was a lemon, and said they saw the deck was shaking too much, the belt was either the wrong size or defective, and the middle spring did not work. They added that whoever torqued down the motor and the deck did not do it to specs.

Horrible experience from the start. I should have immediately returned it. However, the Craftsman man stated I should adjust the deck, valves, and various things on the tractor and it would work well as he'd had no returns. As such, I'm a year out with a piece of crap $3,500 lawn tractor that won't mow regular grass and now won't go at all. It has 30 hours on the motor, with most of that just general mowing. I would never buy another. Extremely disappointed with the service, the product, the overall experience. I'm done with Craftsman after 30 years. Cannot get service, cannot get explanations, cannot get anything but a piece of crap lawn tractor that won't mow grass.

I bought the Craftsman 46" riding lawnmower in March 2014. The forward motion stopped while I was mowing in Sep 2014. The plastic transaxle fan was laying in the yard. The warranty repair tech told me it's a design flaw and to use the clutch only when you absolutely have to. My warranty expired in March 2016. Same part failed in May 2016. Warranty people said they would not cover it even though the same part failed. I paid $60+ for a new fan online. An obvious problem Craftsman is not willing to correct. Perhaps an aluminum fan wouldn't melt and fail rendering the lawnmower useless like the plastic fan. I will not buy another Craftsman lawnmower! Or anything else except repair parts even though I have two Craftsman toolboxes full of Craftsman tools, Craftsman tiller, Jack, stands, etc.! I'm DONE!!!

LT3200 lawn tractor - I purchased riding mower new last year with the added protection agreement. The front end has failed. The deck has failed. The ignition system has failed. The motor has failed twice catastrophically. These repairs has taken months to be completed when added together. I have maintained the mower meticulously. I clean air filter, check oil, wash and grease deck every time I use it. This time I took a day off to meet the repairman and he never showed. Sears called and confirmed with me that he would be there yesterday. I called Sears and they refuse to repair claiming it's my fault. UNBELIEVABLE. Horrible customer service. This mower cost me several thousand dollars and only has 82 hours on the mower. My protection agreement would have replaced the mower this time had they not blamed it on me. Looking for a class action over this. Sorry to rant. Do not buy this.

When I purchased the Craftsman T2400 lawn tractor I was very excited. I always had very good luck with them in the past. Come to find out the new generation of lawn tractors have a complete different clutching system. Instead of the hydrostatic clutch, it now has a belt drive rear end. It is now VERY jerky and impossible to operate at slow speeds. It is EXTREMELY frustrating to try and mow around obstacles or go slow to keep from plugging the chute. I will NEVER recommend one of these tractors to a friend again. I was told by the repairman, in a very polite and professional manner to get use to it. Because the new, less expensive clutching system was designed to save the company money. I would love to sell this lawn tractor, but I would actually feel guilty dumping this thing on an unsuspecting person.

I purchased a craftsman 7.25 platinum lawn mower from Sears about 2 years ago. I purchased the Craftsman brand because of their reputation of quality and longevity. The first season, the mower ran fine without any issues. It would start every time. Unfortunately, the second has been a complete disaster. I have not been able to get the machine to run consistently. I have done all the required maintenance such as changing the filter, replacing old gas with fresh gas along with the admixture. After thinking about ethanol in gas, I have even gone as far as using premium gasoline. I've cleaned the carburetor several times only to get the same result. I'm basically fed up and have decided to say my piece and vow never to purchase a Craftsman lawn mower again. What ever happen to quality? Extremely dissatisfied customer.

I bought a demo Pro7400 with 33 hours on it. After 5 hours of use, the spindle bearings on one blade burned up. I took it back to the store and they told me I had to have the repair done at home by a service person. They scheduled it 5 weeks out. I asked them to exchange the deck for one in the store on another unit. They said I had to have mine repaired. After lots of phone calls, they called and said they happen to have a service person in the area in a week. Meantime, they called and said they would exchange for a new unit, because they did not want to deal with it.

2013, bought a Craftsman 22-HP Riding Lawn Mower. Paid $1900.00 thinking I was getting a top quality product. Used mower the late part of season, mower begin to leave strips of unmowed grass. Replaced blades, did not help. Next thing, the left front wheel came off. Called Sears, serviceman came out and serviced the lawn mower. Next thing, the adjustment handle for the deck broke off. The mower is now at my son's house to be repaired & probably traded in on a zero turn mower. I am sure it won't be for a Sears mower. The mower has been the biggest piece of junk I have ever owned.

Purchased a Craftsman LT 1500 on May 10, 2013. We used the tractor primarily for pulling a 20 gal herbicide trailer. The mower from day 1 coughed, belched smoke and lost power. In August 2015, the mower while pulling the trailer, coughed, belched smoke and the engine locked up. Sears via email informed me that the warranty had expired on May 10, 2015. How convenient! Sears informed me that I could go online to get a 20% service discount from the overpriced service rates. The LT 1500 is junk! Craftsman of Sears is selling the junk and will not stand behind it.

Bought May 12, 2013 Craftsman riding lawnmower, delivered 10 days later. Serious problems ever since. Lived in my home for about 28 years and only had 2 riding mowers in those years. And one of the mowers was a Western Auto 18 hp riding mower, second was a riding mower with a John Deere engine purchased from Home Depot. Two great mowers that gave their all. Then came the Crapsman riding mower - with it seemed like a retired used car salesman working the Sears Garden and Tools floor. I figured what could go wrong with a Briggs engine? The mower came off the truck broken and because I did not purchase a maintenance contract I was refused service on a two-year warranty along with brick wall customer service.

My Sears lawn tractor (Craftsman Lawn Tractor Model Number 247.288820) scalps my lawn on the highest setting of 5. I've checked the tire pressure and it is accurate. Also, when I'm driving on the highest speed setting of 7 the brake/clutch pedal folds forward. This is a very serious safety hazard.

We have owned this mower (Craftsman 24HP 54" Complete Start Turn Tight Garden Tractor) just over a year. Within the first 2 months of ownership the Complete Start electronics broke. It took Sears repair over a month to replace. Most recently (a year later) a weld broke on the mower deck that the deck supports bolt on to. I called the repair service and told them EXACTLY what was wrong and that it will need a new deck. They told me that the earliest they could get a tech onsite was a month later. A month had passed - I took the day off work for the repair, the tech shows up but without the deck. He looks at the broken mower and deck and confirms that the deck needs replaced (same thing I told them).

Bought a Craftsman 50" zero turn mower new from Sears. Came broken and took a month to get it repaired. Have had it for 3 yrs now and have NO mower for 1/2 of the summer months due to waiting on someone to repair. Please beware! Buy something somewhere else! So far this summer, it's been 2 months without mower. I am angry and plan on doing something about it.

I purchase a craftsman push mower 08/06/2014. Used it 3 times, cleaned it and put it away. This year when I tried to start it, it wouldn't start. I changed spark plug and did everything the guy in the store recommended. Still didn't start. So I send it to the Sears repair center since it is under warranty, that was over 5 weeks ago. Every time I call I keep getting a run around. I'm told it's on the truck to the service center or it's waiting to be repaired and no one seems to be able to say what's going on. In the meantime I keep having to pay to get my lawn done. Today I call the store I dropped it off at and the guy said it may take another 4 weeks. Just great. I will not be purchasing any type of equipment at Sears. In my opinion, they suck big time, and don't care about their customers.

My new mower had the blades installed with faulty washers, causing the blades to flutter, and damage the deck (first time I used it). I got a new deck installed without charge, but the first time I used it after the repair, the discharge chute fell off, because the push cap holding the retaining spindle in place fell off. I also noticed that the new deck did not have a washout fitting installed, even though there were 2 holes in the deck for it. I called the repair people and asked to have the two things taken care of. I was told that the washout fitting was no longer available and, get this: "I could turn the mower on its side and scrap the grass off with a putty knife, or take the deck completely off to clean off the bottom of the deck!" Are those practical solutions, or what? I've had this mower about 6 weeks, and will attempt to return it and get my money back tomorrow. NO MORE SEARS PRODUCTS FOR ME!

Purchased a faulty 22hp Turn Tight lawn tractor. Turn Tight or Tight Turn TM immediately broke. Can't return it despite obvious defect. Giving me the run around with sales director that won't return call. Can't afford to wait weeks in line to get it repaired. Wish they put a little more money in quality of product instead of faulty marketing claims.

I would recommend to anyone looking to buy a ride on mower to stay clear of the T2400, or any mower in that series. Hell, just stay away from craftsman in general. It is a poorly designed, extremely difficult to maintain piece of crap. It has no power going up even a mild incline and absolutely worse in reverse. Their extended warranty exposes you to the nastiest, most unprofessional repair people I've ever met in the customer business. The handle that engages the blades is located in very close proximity to the steering wheel causing your hand to hit it when you make turns, the blade chews up your mulching kit cover rendering it useless. And one of the worst parts is the cleaning. It has a hook up for your hose that is supposed to allow you to clean under the deck by turning on the hose and starting the blades in motion.

I purchased a riding mower in 2013 --- yt3000. Every time I mow I have to get down on my hands and knees to clean out the grass from on top of the mower deck. In the blade housing grass also accumulates so much that the blades ceases to move until it is dug out with a screw driver... Over engineered pile...

I had an old John Deere but decided to buy a new mower. I was a fool and didn't look around enough and bought the Craftsman 7400 Pro Series lawn tractor. To begin with, reverse is a total joke and trying to reverse up a very slight incline is impossible. The so called tight circle steering ends up placing the inside wheel at almost 90 degrees stopping the tractor cold. I have done 8.5 hrs of mowing and there are squeak coming from the front wheels..

Craftsman lawn tractor p/n 917.288250 s/n 032808D005842 bought in 2008 no longer has brakes. The replacement brake pads p/n 407133 are no longer available and there is no replacement part according to Sears & Husqvarna so what is an old man to do. THANK YOU.

I bought a Sears Craftsman 160cc Honda Engine about a year ago. Use it for about 10 times, now the Mower start up and run for about 20 to 30 second then STOP. Since the mower under the Craftsman 2-year full warranty, I call the warranty service center. The operator told me that I can drop my mower to the nearby Sears and they will take care of it. When I got to Sears they told me that Sears no longer take drop off. So they told me to go to the Overland Park Sears service center, it's about 20 mile from where I'm at now. Up and go I went to Sears service center. After standing in line for 30 min. the service man told me that Sears now farm out their Lawn mower service to “KC Lawn mower repair” and this happening about a week ago. He give me an address is about 15 mile from where Overland Park Sears service center.

21 hp 42' deck lawn tractor - I have read so many complaints about Briggs motors on these tractors. You think it’s the battery then a starter and replacing clutch safety switches. Mine is sitting in my yard right now. I am a single women that don’t mind getting dirty but this has been very costly and annoyed that all of you having same problem and a big name like Craftsman just close their eyes at all of us having the same problem and doing nothing.

I bought a 24 hp garden tractor 3 years ago. I have already changed the engine head at a cost of $256. Today I was plowing snow and the hydrostatic transmission failed, smells like it burned up. I called Sears service and asked for the price of replacing the transmission, they would not give me a price unless a serviceman looks at the tractor. Before I stick anymore money into this thing I want to know how much to replace it so I can figure out if I want to get it fixed or go buy a better tractor.

I bought this CRAFTSMAN GT 6000 GARDEN TRACTOR new in 1991. I have mowed 3 acres every week for 24 years, and pushed snow in the winter also. It has an 18 hp kohler magnum, that still uses no oil and has never been apart. Over 24 years I replaced front tires and center mower quill and blades. The engine still holds 20 lbs oil pressure when hot and mowing summer. I service and repair things as needed. We have 4 craftsman mowers right now, and have not found any major problems with any of them. I do not know why people have all the problems reported, I guess they expect too much.

First off, I purchased a Craftsman self propelled mower, the biggest and best they had on the floor, with a 7.25hp motor in Feb 2014. After using it a couple of times I noticed it was cutting uneven. After closely examining the height adjustments I noticed that one of the adjustments is riveted on the deck Wrong! What a price of junk! I did not bother taking it back because their customer service stinks. I just adjust the defected adjustment one number off from the rest. I don't want to deal with their customer service. I'll give you example why. I had a ratchet that froze up. Since it does have a life time warranty I stopped by the local Sears. After showing it to the cashier in the tools dept, he handed me a plastic bag with some parts in it. I asked, "what's this?!" He then replied, "Sears no longer replaces the ratchets, the customer has to rebuild them." What a laugh. I no longer buy Craftsman tools because they are of poor quality, made in China. I can get the same quality at any of the Big Box stores, which is really sad. I am done with purchasing Craftsman products.

Model 917.0203800. This is my third Craftsman riding mower in 25 years, this is the first one I am afraid to let my wife use. I have had a Sears technician examine the tractor twice, I have tried to return it 3 times. I will not go into the details why I believe it is dangerous on this site. I would like to discuss the situation with a Sears product specialist who can make a decision to return it for credit. Our Sears account may be under Jean **, my wife.

I purchased a sears craftsman 42" riding lawnmower in April of 2014 from the local sears brick & mortar store for $1700.00 along with the "3" year extended warranty. This was one of the biggest mistakes in my life. I've purchased sears products all my life because of their reputation for quality products and solid return policies --- not so the case any more. This mower is the biggest piece of "crap", that's right "crap" I've ever seen in all my life. I've worked on small engines and mowers for almost 40 years and I've never seen something so poorly put together where brand new parts on a brand new mower fail and break after 3 weeks of use.

What happend to SEARS? So much for "made in America". I bought a Craftsman Lawnmower in April of 2014, WELL on September 19th of 2014 the thing died...Took it back to SEARS and after 10 days I got a call from an 800 # where they informed me that the motor blew up on the mower? I was advised that it had run with no oil and therefore (of course) it's cost me $360, bear in mind I paid $340 for it?....anyways, after escalating the issue to a customer service manager I was told that there was nothing that SEARS will be able to do since it's an oil combustion engine and it had run without oil. I will never have thought to check the oil on a brand new mower that doesn't even have 5 months of use. Needless to say this was the last Sears endorsed product that I'll EVER buy. It's disappointing to see such a great American retail store fall into an abysmal mediocrity.

I bought my Sears Craftsman self propelled model 247.375900 mower 4/18/14. Coincidentally, had a similar problem as Barry in Ft. Mill except my cable is the "control cable" p/n 946-05105 (I do not know Barry). This cable connects to the bar you must hold up to keep the engine running. When I called the local Sears Parts & Service Center number I was told I would have to bring my mower to them to be shipped out for 2-3 weeks for a service tech to remove the cable and install a new one. What??? The cable is fully accessible and no tools are needed as both ends have a "hook" that goes through a hole.

I bought a Craftsman riding lawnmower in 2013. No issues with it until mid September 2014. I was hauling firewood in my little yard trailer all day. I shut it off and it never started again. I called and made a service appointment and they came out to fix it. The service tech left me a note saying he adjusted the valves. Ok. I started the engine and knew immediately it wasn't fixed. I called back and they made another appointment. Note that every appointment was about a week and a half apart. So the next guy came out. When I came home I read his note. It said he broke a bolt off in the motor and the motor needed to be replaced. Ok.

I picked up my new mower April 4th, 5 months ago. Craftsman self propel with a Honda engine. It has been used once a week on our lawn, so about 20 times. My wife cranked the mower, attempted to engage the self propel drive and the end snapped off of the cable under the mower. I called the 888 number at Sears since there is a 2 year warranty, they directed me to take it to the Sears service center where I was told that would not be considered a factory defect therefore not covered. They would look at it for a $50.00 fee. She offered to sell me the part, I explained that I will not be buying the part or anything else from Sears. I came home and ordered the part elsewhere, I will repair it and enjoy my final Sears purchase until it quits, then back to Honda Mowers, which is what I replaced with this. My last Honda lasted 11 years with no issues.

I purchased a Craftsman self-propel lawn mower in July 2012 - model # 917.370920. $400. When I got it home, it wouldn't start and I had to take it back to the store for a repair that I can't recall, but was a fairly simple connecting of wires. Early the next season, it suddenly began spewing smoke and stopping running. I paid someone to mow my lawn that entire season. Finally got it in for repair early last spring - they said the problem was that oil had leaked out. Great. Paid $150 in repairs. Happy to have a running lawn mower again. I've successfully used it maybe 4 times since May. Most of the time, it just shuts down mid-mow and won't restart until it has cooled down for a few hours. As of tonight, it won't run for more than 30 seconds before it shuts off. Adding in repairs and the amount of money that I have paid other people to mow my lawn while this mower is broken, I've spent at least $700 on this awful lawn mower. I officially consider this a "lemon" and will never purchase Craftsman again.

I purchased a Craftsman LT2500b lawn mower, 16 April 2013. I had trouble starting from the beginning. It came with a 2-year warranty. I called Sears for a service and to change blades. They came today and were VERY RUDE. I was told the warranty did not cover this service. The manager, at time of purchase, told me this would be covered as well as everything else to do with machine. I have brought many things from Sears in my 80 years. This is the last unless there is a great turn around. When you get this age, you demand respect. I will be going elsewhere for items that Sears carry. I would like some help.

Do not buy a Craftsman Garden Tractor... Sears doesn't care how long You have to wait for a repair... We paid over $500.00+ extra for the extra warranty on our Tractor! Doesn't do you much good when they don't have the parts available! Last Year we waited over a month for Sears to have someone available to do the recommended maintenance and to fix an issue. They did not care how long we had to wait... This year, the entire wheel fell off our GARDEN TRACTOR! We have a manicured 1 1/2 acre property - a GARDEN TRACTOR SHOULD BE QUITE SUFFICIENT TO MOW A MANICURED LAWN. We are still waiting for the part to come in. It has been a month now and they cannot even give us an answer as to when this will be fixed! In the meantime, our lawn continues to grow and looks like HELL! DO NOT BUY A SEARS CRAFTSMAN GARDEN TRACTOR. YOU WILL BE SORRY!

Bought a new craftsman gt 6000. 2 yrs later front rim cracks at bearing hub, lawn tractor unusable... Rim back-ordered 2 months... How do I continue to maintain my yard.... Thanks a lot sears... This was the 3rd craftsman lawnmower I've owned and now it's the last.

Craftsman YT3000 Lawn Tractor. Purchased 6-2013. Design problems:

I thought I was buying an upgrade - thought if I spent more money I get a high quality mower. My other Sears mower was working fine - 10 yrs later. I have carpal tunnel and 3/4 acres of lawn. I like to mow as exercise. So, I bought this more expensive one w/ more power to help my wrists. Bought in 9/13/11. Used 2x in fall of 2011. 2012 we used it with problems starting it in one pull. 2013, the mower spent most of season in shop being fixed like so many other mowers they had to repair [I was verbally told this]. Was charged $100 to repair the new piece of junk w/ a warranty! They said to me not to use reg. gas. It has ethanol in it which causes moisture to muck up the machine! Well why DIDN'T THEY SAY SO IN THE BEGINNING?!? We have owned mowers for +20yrs. Why now is there an issue the fuel?

Bought a new Craftsman self propelled lawnmower from Sears 2 years ago. Had it in for servicing on April first year. By end of season, needed $250.00 major repair bill. This year in June, it died on me again.

I purchased a 42 inch mower and tractor with a 24 HP B&S engine in May of 2009. Every time I order parts, I have the serial number and model of the machine at hand. The order taker never wants the serial number which is (or should be) relevant. On two occasions, I ordered parts on which the freight was more than the part. One part I ordered was a new (rubber) battery hold-down strap. When I received it, it was rotted due to exposure (I suppose to sunlight). It is such a hassle to return parts that I just let it go.

Craftsman 19.5 HP Riding mower #13AJ78SS099 purchased 5-13-11 - Yesterday the engine blew on my Craftsman lawn tractor. I bought it in May of 2011. Did all of the scheduled maintenance and the engine still blew. My mother-in-law had the same issue with her 22 HP Craftsman last year. I was worried knowing I had the same brand and now my fears have been realized. What Junk! I bought a new mower because I wanted to replace my Murray riding mower that I originally bought in '94 and gave to a friend when I bought this new one. What a mistake! I'm dropping this Sears garbage and going back to Murray!

In April 2013 I found myself in need of a lawnmower for my tiny < 300 square foot front yard lawn. After doing some initial research online, I narrowed down my decision and eventually found myself at Sears. I wanted a small, low maintenance mower that could keep my very small front yard lawn nicely manicured with minimal hassles. The sales rep suggested the Craftsman 149cc model stating that it was simple, small and very low maintenance even compared to electric models. During the summer season, my partner used the mower about 10 times before fall/winter season at which time we drained the gas from the engine.

Craftsman 21" lawn mower, model # 37432 - Height adjustment for front wheels is faulty. It will not hold at adjustment level 6. It's such a simple mechanism and Sears cannot get it right. I will be returning this mower to Sears.

New craftsman tractor only 18 months old stopped running. The tractor was functioning normal with no issues. I stopped the tractor to refill gas tank and the tractor would not start again. I called Sears about the problem and they said the tractor was out of warranty. They recommended that I contact service to fix the tractor and the initial service which be applied to any repairs as needed. The service technician took hours to diagnose the problem and several visits. Each visit, the technician kept finding new issues that they claim were preventing the tractor from starting. I advised the service center that I didn't want that technician to ever touch my tractor again. I now have to venture fix the tractor myself. I would not recommend buying any Craftsman tractors under any circumstances or calling the Sears service center to have your tractor serviced.

On April 23, 2013, we purchased a new Craftsman 21 HP riding lawn mower from our local Sears store. It has a Briggs & Stratton engine. The lawn mower was delivered the following week. After having the lawn mower for two weeks, we went out to use it in the afternoon and it wouldn't crank. (We had used it without any problem that morning.) We had purchased a three year "in-home" extended warranty. My husband called Sears and explained our problem. The woman he spoke with told him he needed to jump the lawn mower off, but she cautioned him if he did it incorrectly, it would void the warranty. The customer service rep was rude and my husband was so frustrated he finally gave up. He did attempt to jump start it, and eventually it did start, but it didn't "jump off" right away. My husband did not feel it was a battery issue.

Craftsman Lawn Tractor Model # 247.288820 - I purchased this riding mower from Sears, and it was delivered on April 15, 2013. I have used it twice for a total of about 2 hours. I went to use it today, May 13, 2013, and it stopped cutting the grass. After going through a battle to actually talk to someone, I was told that the part (the technician determined what part was needed to make repair) would have to be ordered, shipped to me, and then a technician would come out and make necessary repairs on May 21, 2013. I was told shipping would take approximately 10 days. Pretty good, a machine that was used so little goes south! Way to go Sears. No wonder your business is hurting!

I always went with a Craftsman and my family always bought it from Sears. I purchased a mower for my sister less than 2 years ago. After less than 8 hours of use (mowing a lawn no larger than 7 yards by 12 yards weekly), the mower would shut off seconds after starting. After having my tune-up guy look at it, we found it had a cracked fuel line (which is under warranty). Rather than waiting the extra 2-3 weeks to send it out (and after the recommendation by the sales associate), I bought the part for $15 and repaired it myself.

10 months ago I purchased a 42" Craftsman Tractor from Sears. Within a few months the paint started to come off in sheets, not just chips but 2x3 foot sections. I have tried many times to talk with Sears but sent to another person. I am fed up with Sears after being a customer for 40+ years. What ever happened to customer service???

I had a Honda self-propelled mower for 19 years. Excellent mower. It stopped running, so now that I am older, I want a riding mower. I bought a Bronco riding mower from Lowe’s and it used a lot of oil from the first time I mowed with it. A valve and head had to be changed and the problem was worse afterwards. And this was a new mower! I took it back. I bought a new Troy- built self-propelled mower with a key start, also from Lowe’s, and after 2 times of mowing the lawn, the mower quit. I took it back; they gave me another new one. I brought it home and it would not crank.

I purchased a Sears/Craftsman 30" riding mower. I used it once and then it would not start. I had to push it back into the shed from a great distance. A scheduled appointment was made for repairs to a brand new mower. No one showed up for the scheduled appointment or bothered to call and cancel the appointment. It is bad enough that a brand new riding mower is not functioning, but to take off from work for a scheduled appointment and no one shows up or calls to cancel is just plain irresponsible, lousy service. Personally, I will never purchase any items from Sears ever again and can only encourage others to do the same. This is not the Sears I remember growing up with. Shame on you Sears.

I bought a brand-new, gas-powered, push lawn mower in June of 2011. I was told that I had a 2-year warranty on it. I returned it to Sears for repairs on Sunday, September 16, due to a broken back wheel. I was told it would be ready on Tuesday, Sept. 25 and it was, but the clincher - I had to pay $3.17 for a tune up I did not ask for. I found out that the idiot service technician thought the mower won't start because it needed a new spark plug. I had to take the mower back to Sears because the technician, while repairing the back wheel, must have done something to the gas line because my mower didn't work at all. I went back to Sears, but the "Solutions" team had nothing but pat answers for me. I will never buy anything from Sears again. I even got rid of my credit line with them.

I purchased my Craftsman DLS 3500 lawn tractor Model 917 287140 in June 2007. Not only have I had to prematurely replace various parts, some being manufactured plastic parts, but my lawn mower is now inoperable because of a broken weld. On Friday, August 17, 2012, after just five short years of light use, two welds holding one of three brackets on the cutting deck broke. Needless to say, the deck has now lost its triangulated support that keeps it from over-swaying left-to-right and front-to-back. I reported the problem to Sears Customer Service, but they refused to stand behind the product saying that even welds break.

Craftsman Lawn Mower Model # 917.9998B cutting unevenly - I purchased a Craftsman Lawn Mower from Ace Hardware on 5.14.2012. From the first time I used it, the mower did not cut all the blades of grass, missing blades here and there that had not been under the wheels. As the humidity was high in the morning when I was mowing, my first thought was the lawn was too wet. But mowing in the evening, it gave the same results. I also tried mowing in different directions. And since that didn’t work either, I finally decided it had to be the mower. Well, when I called the telephone number for Sears Mower Repair, I found on the Sears Website under Warranty and Repair, I was given the number of the closest Sears store which is 55+ miles away. And when I contacted the store, I was told I had to bring the mower to the store instead of it being repaired close to my home.

My motion drive belt kept coming off. Upon inspection, my husband has just found that, no wonder! The actual frame/housing right behind the wheel has broken after 2 summers of use. This allows the transmission to drop, and thus, the belt comes off. We have just spent $159 to replace two belts and the mulching blades. I guess there is no use to put those on. Is there any kind of warranty on that part of the mower?

I have a Craftsman Lawn Tractor still under warranty to expire on 4-29-2012. On 3-11-2012, my mower just stopped running after the engine started racing. I went an purchased a new battery but still would not start. I called Sears for warranty repair and they scheduled me an 18-day wait on 3-29-2012. I waited although with the grass is so high it was getting dangerous because of snakes. On 3-29-2012, a Sears 3rd party repair person came and said it was a simply fixed and needed a solenoid to the starter but had to order one and would be up to three weeks. However when the part arrives, I was to call Sears and they would work him in to put the part on.

I have a Gold 6.0 "easy start" lawnmower by Craftsman. It was easy to start for the first six months of use. I have many Craftsman items and I am very pleased with all. The problem is now the lawnmower is "horrible" to start. I am 62, female and in fairly good shape and strength, but I pull my back and guts out practically trying to get this thing to start. I can’t start lawnmower easily. I followed the directions and primed. It takes forever to get it going, but by that time, I am so exhausted, I can barely cut the lawn. Is there some kind of trick to this machine after it gets older? Please help!

On 06-02-2009, I purchased a Sears Craftsman Lawn Tractor. It was used during the remainder of the mowing season. At the beginning of the following mowing season (6-10), the tractor would not move under power. I contacted the Service Center and a technician was sent to repair the tractor. I had to wait approximately 2 weeks for his arrival. Upon checking the tractor, the technician stated that the tractor came from the factory without the proper amount of oil in the transmission. He replaced the oil against my wishes and left. After trying to use the tractor, it became immobile again. After much arguing with multiple people at Sears, the tractor was replaced on June 18, 2010.

I have a Craftsman lawn mower that I bought from Sears. I called the 1-800 number on the Craftsman's owner's manual, so that I could have my mower serviced. It had been a couple of years since it had been serviced. The lady quoted me a price of $89, because they were having a special. I told her to go ahead and make the appointment.

My family and I have always trusted in the Craftsman name and in Sears stores that we buy our products from. So in the year of 2007 there was no question in our mind where we would go to buy our new riding lawn mower and blower. We knew Sears and Craftsman were both trusted names and thought that we would be taken care of no matter what happened. This year, though, we have had a change of heart on what we believe. "Trust" is a big word that is used on the web site for Craftsman, but you have lost that trust in us.

I bought a Craftsman Self Propelled lawnmower, which has a label of 6.75 horsepower. It is fine as long as in short grass, but when heavier grass is mown, the mower bogs down. I have used a friend's mower, which is only rated 6hp and it has no problems. Also my mower burns oil and has since it was new. I still use the mower but I am not happy with its performance or the fact I constantly have to add oil.

I purchased a self-propelled Craftsman lawn mower from my local Sears Store (Scottsboro, AL), approx. 1 year ago. At first, I was satisfied with the quality mower I had purchased. After about the fifth time using the mower, I noticed the drive belt wasn't working properly. I had made several attempts to work on the mower myself which got me through the summer of mowing my lawn. This year I had the same problem. Only mowing my "small" yard approx. 3 times this year, I began to have the same problems. I checked the blades, checked the oil, belts, basically all the common sense things to do to make sure everything seemed to be intact.

I got a 2006 Craftman Zero-turn riding mower new. Now that we need parts, we cannot find any to fit the deck. Sears told us we are not giving them the right model number that is under the seat. They sent us a wrong part. I have looked in every place on the mower and had 4 other people look. The model number is the one on it. I think I got stuck with a lemon one with the wrong number or one they just put together and so now we would have to buy a new one. I could send a picture of the label. The model number is 107.277741. We have gone to a lawn mower repair place and they cannot find the number to order it for us. They said that there is no such model listed? I will never buy another thing from Sears. This must have been just put together with what ever they had left over and just stuck this model number on it. The phone number they gave me to call was 1-800-469-4663 Parts.

We purchased a Craftsman Garden Tractor model # 917.275023 23 hp Kohler engine, trans axle rear end. It is now 4 years old and the trans axle has gotten to where it will only mow about 30 minutes before the machine comes to a stop. After cooling a couple hours it will mow but for only another 30 minutes.

I bought a riding lawn mower Craftsman from Sears and it has been nothing but junk from day one. From day one, it has never cut even and it leaves a inch strip right in the middle even after Sears came out and put new blades on and done what they call a adjustment, but it still left a strip right in the center. I will never buy anything Craftsman again and my mother had the same thing, plus my friend next door. Craftsman is a big joke.

I purchased a Craftsman DS 3000 (42, 18.5 HP) lawn mower from Sears in June, 2005, for a total of $1895. With tax & delivery it amounted to over $2000. I used it as one normally would, perhaps 30 times each year since then (once a week during the summer, once a month during the winter.) I had a Sears authorized service earlier this spring to change the oil, sharpen blades, etc. at a cost of $177.

A little over two years ago, I purchased a Sears' Craftsman 6.75HP Self-Propelled 21" cut walk behind mower, (Model # 917.370730). For a Sears, it was expensive: ON SALE for over $300.00. I had been using the same mower (White), for 15 years and thought I would trade-up. Out of the box it broke. I took it to Sears and they fix nothing there, and shipped it to Pittsburgh PA, they fixed it but were not happy, kept it forever. Got it back, fired it up, GUESS WHAT? 15 minutes into it, it broke again, same thing! Back to Sears, got it back in time to put it away for the winter, Sears charged me the fee for having it under warranty.