
Craftsman Riding Mowers Reviews
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About Craftsman Riding Mowers
- Durable and long-lasting performance
- Easy to maintain and repair
- Good value for money
- Poor customer service experiences
- Warranty coverage concerns
Craftsman Riding Mowers Reviews
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Reviewed Aug. 8, 2021
We actually researched a couple seasons for just what we wanted as we limped our old Craftsman on. Replacing everything under the deck bought us some time but this year we sold it and went to Lowe's to get another craftsman. Has a cupholder which hubs wanted and I wanted no clutch and brake with right foot, medical thing. Has a 46' deck and works very well. Definitely recommend.
Reviewed Aug. 7, 2021
This is the only company my family buys lawn movers from. I have had ten members in my family in Waterloo, Iowa who worked for this company, and retired from there. Their products are the best in the world.
Reviewed Aug. 6, 2021
Works great. Transmission is easy to use. Great turning radius. Briggs and Stratton engine is easy to start with the electric starter and has power to tow with. Blade system cuts very well and the deck provides great vacuum.
Reviewed Aug. 5, 2021
Reliable, keep oil and air filter changed and it will last for a decade or more, I went with an extended 3 Year warranty that covers anything other than routine maintenance, only issues I've had were battery cables vibrating loose, check those beginning of the season and you'll be just fine.
Reviewed Aug. 4, 2021
Really makes it easy to maintain the beauty of your lawn. Gets around corners, bushes and mulch patches with ease and the sharp blades cut through debris. The seat is comfortable and a relief on your back. The mower is easy to clean and maintain for the next use.
Reviewed Aug. 3, 2021
The Craftsman riding mower is cheaply made, constantly falling apart. The drive belt and blade belt constantly fall off. The steering is horrible and the mower needs service more than it gets use. Even with a purchased protection plan, the hassle of the craftsman mower is not worth the hassle. Pay more money and buy something quality. As multiple repair men have told me, the craftsman is no better than a Walmart mower.
Reviewed Aug. 2, 2021
Craftsman mowers are easy to start, the gears and levers are in logical places and easy to understand and use. The various mower attachments work well with the mower. Ours has lasted over 30 years and is our reliable workhorse.

Reviewed Aug. 1, 2021
I have access to several mowers. I garage them. One is 30 years old and runs great. I like it but it has several foibles. If I heed all those little quirks, it is fine and still does a remarkable job. I have it checked out 1 or more each year, oil, blade, filter, etc. Briggs & Straton. Love it.
Reviewed July 31, 2021
Had one with a Kohler engine. This was the worst Craftsman I ever owned. I will not buy another unless it has a B&S engine. The oil plug was seeping oil because a nut worked loose and oil leaked out on the ground on the kohler and I didn’t see it and the warranty co. Refused to replace the engine when it seized up. I never had an issue with a B&S engine
Reviewed July 30, 2021
I am a senior so this is the only way to mow for me, I love my Craftsman riding mower. It cuts so well. Have owned it for 3 years. Easy maintenance, just replaced the blades and it's like new. I moved to Florida from Colorado, lived in the mountains, no lawn to mow there, but here in Palm Coast we take pride in our yards. I have bought Craftsman products all my adult life and they never let me down. I highly recommend this riding mower. A lot of people have lawn service but I do all my own lawn service so I figure I have saved a lot of money over the years by getting this rider.
Reviewed July 29, 2021
I have always used products by Craftsman, they are well manufactured and they back their products with an outstanding warranty. Lowe's now carry their products which is very convenient and I would definitely recommend them to all my family and friends.
Reviewed July 29, 2021
Tough, dependable, will run for years with annual maintenance. One of the best around. I've had mine for approximately 17 years. When this mower has had its last run, I will get another Craftsman Mower.
Reviewed March 31, 2021
Lowe's does not stand behind the products that they sell, if you don't pay for an extended warranty you're screwed. Didn't think I needed an extended warranty, after all it's a "Craftsman", Junk! You will be lucky if you don't have to pay for repairs with the warranty, Sad. I purchase a Craftsman Tiller $800 4-5-2020, used twice to till garden. Still has paint on blades if that tells you how new it is. Tried to take back to Lowes 3-29-21. The bottom seal around blades blew out, oil everywhere. Lowes put me off and did nothing. Very rude service rep and manager could care less, bet if it was his he would feel differently. You couldn't give me anything with the name Craftsman and I'll be using Home Depot from here on out. Screw Craftsman and Lowe's, before they screw you. One mad ex-customer....
Reviewed Sept. 21, 2020
18.5 HP, 42" Mower with Electric Start, Automatic Transmission. Model No. 917.276760. Purchased in 2006 to cut two acres, this continues to be a reliable workhorse. Replaced the mower deck a couple years ago due to it rusting since I was storing it outside, and replaced both mandrels and the drive belt. Replaced the spark plug and air filters once, and the battery twice. All other parts are original and performing well. If it ever wears out completely, I'll definitely choose another Craftsman model to replace it.
Reviewed Sept. 14, 2020
Great machine. I have bad legs and cutting the grass was a real pain but with this machine it's a breeze. I just love it. Runs like a charm. My only complaint is that it is a bit loud. But then what can you expect from a one cylinder gas engine.
Reviewed Sept. 12, 2020
I purchased my Craftsman 42" cut riding mower in early 2000 and it has worked very well on level ground as well as steep hills. It has cut even thick grass or wet grass with very little effort. I like the safety feature on the mowing deck with the roller in front of it and the wheels on each corner of the mower deck.
Reviewed Sept. 11, 2020
This riding mower has performed good for me for several years. I have used it for mulching leaves as well as mowing grass. The leaves are really dusty and the air and fuel filter needs to be changed yearly. Overall a pretty reliable mower.
Reviewed Sept. 10, 2020
We loved our Craftsman riding mower. We were mowing 4 lawns a month. The mower held up very well. Beautiful red color. Comfortable seat. It has a great turning radius. It handled really well. Over all we would buy one again.
Reviewed Sept. 9, 2020
I bought a 12 h/p 32-inch cut in 1990 and I am still using this lawnmower. It has very few repairs done on it. We have replaced 1 set of blades and the deck belt a couple of times. I mow for at least 2 hours every time I mow. It would be very hard today to buy another lawnmower that is as good as this one. I do not plan to part with my mower anytime in the near future.
Reviewed Sept. 8, 2020
I've owned 2 Craftsman riding mowers. The first one failed quickly, sold it after 3yrs broken. The second one had similar issues but was still under warranty. Carb replaced, problem came back. Motor replaced, worked better for about 5-6mos, then the plastic gas tank split. While not expensive, the repair is. I decided to fix it, 7hrs of labor, total disassemble of frame/parts. Got it running again, sold it. I'm running Cub Cadet now with zero issues.
Reviewed Sept. 7, 2020
I have had my Craftsman mower for about 4 years, and I have been very happy with the performance of the machine. I also got the three-unit bagger for the mower, and it has proved to be worth the money in a very professional looking mow job.
Reviewed Sept. 6, 2020
I've had this Sears Craftsman Lawn Tractor for a few years now. Replaced the one I had for about the fifteen years prior. It's crazy fast, any faster and I would have to slow it down. Excellent gas mileage. I mow the 1.5 acres in about 60% of the time and use half the gas. It came with an updated B&S Intek Iron Core Dual Cylinder Engine. It's a bit quieter than its replacement. The mowing deck is slightly wider and much easier to remove. The driver seat has armrests. A bigger deal than I would have thought - particularly at full speed.
Reviewed Sept. 5, 2020
I bought a cheap version, used, on Facebook Marketplace. I mow 1/2 acre of crabgrass in Florida once per week, usually 40 times per year, with wet grass for about 8 months of the year. I've had this mower for four years and have done just routing maintenance and upkeep. It has not had to have any repairs. It is not a premium unit and I did not need/expect one, so the handling is adequate though hardly something to write home about. I have not tested it on any kind of incline.
Reviewed Sept. 4, 2020
I have a 54" lawn tractor with a Kohler 26 hp engine. I have had this mower since 2007 and has over 650 hours on it, and it still runs great. Other than replacing an ignition module and the usual maintenance items there has been few problems. Steering and maneuverability is not its strong point but I have no major complaints.
Reviewed Sept. 3, 2020
I had 2 Craftsman Riding Mowers. I ran them weekly. These mowers were run into the ground. Battered, etc. but they kept on going. My mowing season was from March thru November. Hot Florida weather. I would recommend the Craftsman brand.
Reviewed Sept. 2, 2020
I have a 19 hp single cylinder Craftsman Riding lawn mower which cost me 2800. I would not recommend because it is one of the tight turn mowers. Every time I turn it sharply it locks up and won't turn back until you really put some pull on the steering wheel. If you get on a slight hill it will start to flip over. The grass cannot be over 3 inches tall. The mower will start making a lot of noise and bog down. I even had a warranty on it and tried to call customer support and that is the biggest mess ever. I will not go there so I deal with repairs myself. Never will I buy a Craftsman Riding lawnmower again.
Reviewed Sept. 1, 2020
The Craftsman mower is a good brand of mower. I have had several over the years and they work quite well and are easy to repair. I would highly recommend this mower to anyone that has 1-10 acres to mow.
Reviewed Aug. 31, 2020
I have had this tractor for approx 5 years. We feel that it cuts well, it is reliable. Cuts and sucks up clipping well and bags. Easy to clean. We are very happy with this unit. I would recommend this unit.
Reviewed Aug. 30, 2020
I was very pleased with our Craftsman Riding Tractor/Mower we have owned for 5 yrs. This mower has not given us any problems and continues to operate as intended. Outside of routine maintenance we have not incurred any additional cost of ownership and I would highly recommend a Craftsman mower for those with medium (under one acre) yards.
Reviewed June 15, 2020
On 4-09-2019, I bought a Craftsman Riding Mower from Lowe's in Parkersburg, Wv. I used it that summer to mow my yard. The following summer I used it about 4 times. On June 12, 2020 I was mowing my yard when it acted like it ran out of gas and quit. Then I noticed smoke coming from under the hood. I had to run inside to get my phone so I could get a pic of the smoke. By the time I got back to the mower (Less than 1 minute) it was now on fire. I took a quick picture and put the fire out with an old towel. I had to wait until after the weekend to call craftsman because there's no help on weekends. It was still under warranty. When I called several times I went through recording after recording until a recording said they would call me back. The call never came. The Craftsman warranty is non-existing. When it comes to Craftsman products BUYER BEWARE!!!
Reviewed June 6, 2020
I just purchased this model riding mower to replace an older Murray mower. The Craftsman is unstable to ride. You need to wear safety glasses because it throws small stones when you have to turn in the street, You have to wear a jacket to save your arms from the dirt and stones it throws up at you while driving it. It would be nice to sip a refreshing iced tea after the job is completed but instead you need to take a shower to get the dirt from your face and hair. I also need to use ear protection from the tiny noise the new machine produces. The ride is very shaky and uncomfortable. I have used this mower 3 times on a flat residential lawn. I do not like what I purchased and I am afraid I am stuck with my decision.
Reviewed May 28, 2020
Spent a grand on one of their mowers... Prolly got 40 hours of mowing out of the thing... Took care of it as well... One day out mowing during 41st hour and engine block cracks... Thanks Sears and more than happy your company is dead for selling such junk... Good riddance Sears...
Reviewed May 17, 2020
3+ years ago, I purchased a Craftsman 3100 "Anniversary model 42" rider to replace an older rider of a different manufacturer because I have always purchased Craftsman tools, I have Craftsman snow throwers and blowers and have always thought Craftsman was a reliable brand. That is no longer true. I started having trans problems this season, it will not allow to change direction, the hydro foot control jams as well as at times will not stop moving, whether forward or reverse when releasing the foot pedal. This has caused issued with near misses with trees and buildings.
Called Craftsman service, of course they have not received any other calls regarding this issue. There are recalls for these same transmissions that were installed in other MTD manufactured riders but there are no recalls for the same trans model installed in Craftsman. Service took all my info, said they would contact me after some research, that was 4 months ago. I will not buy another Sears product, the quality is just not what it used to be. I find there are a lot who have the same opinion. And their service and follow are subpar.
Reviewed Oct. 10, 2019
We placed order in 10/18 for Craftsman riding lawnmower. Paid a bit over 3 Thousand dollars. My husband used it for about 10 months and as he is doing lawn the machine did not respond and my husband almost ran over me with it as it would not STOP nor respond when he tried to turn it off. It stop as it went and crashed against warehouse wall. My nightmare started then! I have called Customer Service over 100 times and have lost 5 days off work waiting on technician, on 10/7/19 tech NEVER showed up nor ever called. Today 10/9/19 tech came, worked on it from about 4:30 to about 7 PM, left without letting us know anything BUT LAWNMOWER STILL DOES NOT WORK!!!! Customer Service is VERY RUDE and all they say is I have to wait!!! OR they can reschedule my appt.
Reviewed Aug. 18, 2019
I bought a new Craftsman Model 917.986410 lawn tractor in July of 2016. I ran over a rock and the blade stopped. I ordered new blades and noticed the mandrel, which is start shaped, had rounded off. I attempted to order a new one and was told by Sears Parts Direct they no longer stock that part, along with several others. Further there is no replacement. So basically I have a $2,000 lawn tractor that is 3 years old and not repairable. So if you are looking to buy a lawn tractor, buy another brand.
Reviewed April 2, 2019
Craftsman Lawn Tractor. Worked great for the 1st 5 months, then the major headache. Tractor started bogging down then shut off. Still under the 2 year warranty the tech came out within a week. Bad carb. Ordered new carb. July 31, waited over 100 days for new carb after Sears kept telling 5 times me, "In 2 weeks you will new carb and we will schedule tech to come out." During that 100 I had to pay a lawn service $100 a week and could not use the Tractor with the leaf pick up system I have so had to pay for leaf clean up.
By this Time (November) I put Tractor way in shed and new carb arrives. Fast forward to March, Tech comes out, installs new carb. I used Tractor to begin yard clean, 1/2 way thru same symptoms and Tractor shuts down. I reschedule tech service, was told they shipped me a faulty carb. Ordered a new carb.. Tech is scheduled to return in 2 weeks. Let’s see how long this time to receive new carb and if this 3RD Carb will fix problem.. So I’ll see how many weeks this summer I will lose the use of my Tractor. I’ve been a loyal Craftsman/Sears customer for 35 years. So sad to see what Sears become.
Reviewed Oct. 10, 2018
I purchased a new Craftsman T3000 a few months ago. My wife is short. With the seat pulled all the way up she still can't depress the auto pedal completely down. When she tries to sit on the edge of the seat to get closer to the pedal the seat comes up and the mower shuts off. When I use the mower it strains my leg to have to keep the pedal depressed the entire time. Also the battery is under the seat so it would be hard to keep the seat depressed and jump the battery if I ever needed to. The gas tank is extremely small and with our small yard we have to refill to complete a one time cut. I have purchased 5 or 6 Sears mowers over the years, but I will never purchase another one.
Reviewed Sept. 29, 2018
Will not buy another Craftsman tractor again. I bought this about 7 years ago -- nothing but issues. After the warranty ran out I had major smoke from the engine. Took it to the shop and found out head gasket, they said bad design and it should have at least one more bolt on the head to keep the gasket from blowing out. Ran for a year and then couldn't start it, thought it was battery but that didn't help. Turns out it was the cam not releasing the pressure. Now reverse isn't working correctly and they think it is the hydro-static trans. Never again will I buy a Craftsman. Decades ago they lasted forever --- what happened to them.
Reviewed Sept. 20, 2018
Bought a Craftsman riding mower about 2 years ago, to replace another Craftsman riding mower, along with a 5 year protection agreement. First one worked well, but this second one has been nothing but trouble. This second one claimed tight turning radius but based on use, I have NO IDEA to what this is referring. It also claimed to have non-slip tires but there are quite a few places on my yard that I have to have a run at to traverse without digging up dirt (never had this trouble with the first mower).
The biggest trouble I think is that the center of gravity is probably a foot higher on this tractor than my first; this also keeps me from mowing across angled terrain (I know they recommend not mowing at greater than a 15 degree angle but I've never tried to measure it - I was able to mow it with the first mower, as long as I leaned). I have a bagger attachment that stripped out mounting points for the attachment base. First they refused to do anything about it under the protection agreement but after I complained, they sent someone out to mount the attachment base directly to the mower - not ideal but now I can still use the bagger.
Latest snafu - the drive belt broke. Called for service under protection agreement. Waited little over a week for service call appt. Just after email notification of service call, got email showing how to replace a mower deck belt. Called back to make sure they knew it was a drive belt that broke, NOT the mower deck belt - the mower will spin but the tractor will not move. Was told the service techs are well stocked but will note my concerns. Service appt was this morning - tech DOES NOT HAVE A DRIVE BELT, I'll have to wait 2 more weeks for another service call. I have been an avid Craftsman user (tools, other outdoor equipment) but I WILL NOT BUY ANOTHER CRAFTSMAN.
Reviewed Sept. 9, 2018
Purchased in March. Less than a year stopped in tracks while I was using. Unable to move. Many many Many phone calls and pleads to warranty repair to no avail and repairman showed up 5 weeks later. Should have been my first clue he was so busy. Drive belt slipped off pulley. 29 months after purchase stopped mowing again. Out of warranty so-called local repairman to pick up.
Final verdict... needed a new transmission. The only one he could find from several suppliers cost $900 to get it to him. Plus labor and more than it was worth... service center apologized but emphatically stated nothing they could do. Why this complaint. BECAUSE THE TRANSMISSION WAS PLASTIC GEARS!!! That’s right. I said plastic gears. Their contracted provider of this mower, MTD, gave them a low price with this type of product parts. If I had known they were involed I would never have even gone to the store to price. Sears has fallen so low in recent years as to now make the Craftsman brand a joke. Hope this helps someone avoid such a disastrous expensive experience.
Craftsman Riding Mowers Company Information
- Company Name:
- Craftsman Riding Mowers
- Website:
- www.craftsman.com
