Cinch Home Services Reviews

I've had two claims and had no problems with TotalProtect. I felt they were excellent. So far so good. The claims representatives were very fast and polite. You couldn't ask for a better service. Same with the companies that provided services. They came in and did what they were supposed to do and left. I would recommend them to a friend. It's a very easy company to deal with and there's no hassle.

I just refinanced the house, so I was looking for a home warranty and got Total Protect. When submitting claims, I call, and within a couple of hours, everything has been taken care of. Whenever I call, they keep me on the line until everything was settled as far as a technician coming out. Before I hang up the phone, I know everything that is going on. The technicians were polite and, as far as knowing the job, very professional. I like the service and the tech service is good work. It was an experience I didn't want to have but it had a good purpose.

I've had times where the timing from Total Protect is not quick to react but overall, they're pretty good.

I found out about TotalProtect Home Warranty through Wachovia. It was about seven years ago and I moved into a townhouse that was a little bit older and I figured what’s going to happen is the burner is going to go or the air conditioner is going to go. And of course, when I was in there for two years, the air conditioner did go and the hot water heater went and it worked out very well that I have them. We had only one issue in probably the seven to eight issues. It was a cold night and we weren't going to get service for 24 hours. My wife was sick. I escalated to the next level and they were here within like six hours. That was a couple of years back, but we had an issue this past winter.

2 technicians came to the house agreed the unit was old, cant keep up with the the heat and must be replaced now. June 13 2014 to this day I'm still waiting for a call from them. I was denied to speak to a supervisor giving me the excuse that the reason for being denied was because it was a pre-existence problem when I bought the house on July 3 2013. It was fine, it's not been one year. Isn't that the reason that anyone buy a home warranty??? I'm looking for help if anyone have similar problems let me know please.

It's very easy and very uncomplicated to submit a claim with TotalProtect. The interactions with the claims representatives and the technicians were very satisfactory and the work done was very good.

Having a home warranty sounded like a good investment so we went ahead with TotalProtect. I was satisfied with their claims process. It was very easy. Interacting with their sales rep was very pleasant. I think her name was Sheryl. I spoke with her on numerous occasions and she made sure that each time my concerns were met and my questions were answered. She made sure that everything was done to my satisfaction.

My son had TotalProtect and he was happy so I decided to have it myself. The house gets older and I get older and it just seems to be the thing to do. We had an issue when we had a problem with the heat and they were saying that they wouldn't send anybody out till a day or two later, because it wasn't cold enough. But the claims process was very easy. They generally ask straightforward questions and we answer the questions, and that's it. I found them unusually honest and open and they did a good job. I was satisfied with the service.

I first heard about Total Protect Home Warranty from Bank of America. It sounded good. It covered the equipment that I have. It was easy submitting a claim. The claims representative was very cordial and was able to answer to all my questions. I’ve called and made an appointment a couple of times because of the heating and cooling system. The fan on the cooling system kept blowing but we didn’t experience any cooling. The technician found a defect and he replaced it. They fixed it and it was done in less than an hour or so. Overall, my experience with Total was pleasant. They were all professional and competent.

I'm happy with TotalProtect. Every time that I've had a problem, they got somebody out here and got it done and done right. I would recommend them to my friends.

I got TotalProtect home warranty when we first bought the house years ago. You can make a payment every month and then get the protection for the big ticket items. Submitting a claim was smooth, it was very quick; they got back with me very quickly and made my appointment. We had our air conditioning fixed and the technician was good, but they put the wires on the outside of the unit, which I didn't understand. I will have to call them, as a matter of fact. But the technician was very good, they were on time and everything, but they just had the wires exposed. I would recommend them to other people because I think they're a very good company and they're very efficient and professional.

You never know when you'll have something, an old appliance breaking down, or a new appliance and sometimes their working fires up after 90 days so I bought the TotalProtect Home Warranty. My experience submitting a claim was good; the claims representatives were real good. After a while that I used it, I liked the services I was getting from different companies that provide their services and the technicians that came were good... but not all of them. I had my dryer fixed for about six times before the other technician noticed that what the other technician was doing was totally wrong. However I was pleased that the other guy caught it.

Everything was installed properly and sufficiently. They did a wonderful job as far as instructions and everything else, installations, and I'm really pleased with it.

I recommend TotalProtect because of their response to my need. They've stayed on it and resolved the problem in a very expedient way. I've been very pleased with them.

I had a great experience with TotalProtect Home Warranty. Submitting a claim was very easy and they know what they're doing. Technicians were good as well as the quality. Everything has been nice. I would recommend them.

I had a very satisfactory experience with Total Protect Home Warranty. I would recommend them.

I first heard about TotalProtect Home Warranty through the bank. I thought it was a good idea to acquire a home warranty. TotalProtect was the one the bank recommended. They were great when I submitted a claim. The process was easy and the claims representatives were nice. They answered all my questions. The technicians who came to service my appliance were very polite, and they did real good. We didn’t have any complaints. I think everybody should have TotalProtect.

My experience in submitting a claim to them has been very good. The first one went very smooth; the second one we had some hiccups but we got it done. Communicating with their claims reps was good. We had some issues and they resolved it, so I can’t ask for any more than that. Both of the technicians they sent were very competent and did what they had to do, so it was not a problem. The quality of their work was very acceptable. I am satisfied with TotalProtect. I have shared my experience with other people that was not aware of the company and they seemed interested and maybe doing the same thing for their home.

My mortgage company sent me a flyer of TotalProtect Home Warranty and because I didn't want to have to replace an air conditioner or something I decided to purchase my home warranty from them. So far, it’s been very good and pretty easy when I submit a claim. The claims representatives were professional and I felt very comfortable with their technicians in that they listened and shared what they were doing so I would know what to look for. The whole experience was great.

TotalProtect Home Warranty was offered through Countrywide so we decided to have it. Submitting a claim was good and wasn't difficult at all. The claims representatives are good. But it seems to take them a long time while they’re here to get approval, not to do the job, when you have to find out what’s wrong. And when they call in, sometimes they stand around for an hour before they get confirmation. It’s the longest part of the whole thing. But so far, the technician that we've used twice lately, both for the plumbing, was good. He's been real knowledgeable, come in and get the work done. He came back the last time because they ordered some parts. The quality of their work: so far, so good. The guys are professional.

I've had Total Protect for a while. Everything has been well. I haven’t had any complaint. That’s why I’m still with them. The process in submitting a claim is easy. I tell them what the problem is, they make recommendations, and then they get someone out. The technicians have all been good. I ask a lot of questions, they explain the process and what needs to be done. The quality of their work is good. If there’s a problem I would call back. I've checked out other companies and they didn't cover as much as TotalProtect did and they haven’t raised their price on me -- that’s another good factor. Since I've been with them, I haven’t had any increase other than the service fee.

Total Protect's offer is probably the best that we've seen so far. And submitting a claim was pretty easy. We called, submitted a claim, they came out and fixed the problem. It took less than five days. All our interaction with the claims representative was fine. They were really nice and productive, answered all the questions I needed answering and it was pretty simple. The technician that came to service our appliance was awesome. He told me what needed to be done. He was the one that came the first time. When they sent someone to repair it, they sent him back. Everything was great. I can't complain. I work at a hotel, in customer service, and that service was excellent. I've got to give them credit. Total Protect is awesome. We love it.

I got TotalProtect Home Warranty just for the protection. It came through my bank, so I figured it was pretty reputable. The claims process wasn't very hard. I've been taken care of relatively fast on all of the claims I've submitted. The claims representative and the technician who came to the house were all nice and polite, and done their job. I have no regrets yet. It was all very good.

We used to have another home warranty company but they went way up on their rates so we looked for another. We ended up with Total Protect because of their coverage and their price was really fair. Filing a claim is very easy. The quality of work was very good. I am very pleased with Total Protect. They are courteous and right on the ball.

I have nothing negative to say about them. I'm really happy with the service. The claims rep was courteous and no problem whatsoever making a claim. I didn't have to do too much, than just wait on the person to call me. So it's really easy and it was quick. In fact the AC man called me the same day and we made the appointment that morning. The next day he did what he had to do, and I was totally happy. The technician was a young guy and he really knew what he was doing. I asked him a whole lot of questions and he answered them just the way I wanted. It was an excellent experience. I've owned one before and so far I think TotalProtect home warranty is better.

We've had Total Protect Home Warranty since 2009 and got the offer through our mortgage company, Suntrust. They put it on with our house payment. We had bought warranties on all of our different appliances and their cost was more feasible to do the home warranty. We've never had a problem when submitting a claim with them and have used them several times. We live in a real small town and were about forty miles out of Austin, Texas. The only trouble we had when we first went on with them was they didn't have the service people working this area real well. But now we've noticed in the last two years there's more local people signed up with it so we're not running into that problem anymore.

I was with another one and wasn't really satisfied, so I decided I’d try TotalProtect. I've been with them for quite a while now. When submitting a claim, I thought it was very simple and went very smooth. I just do it over the automated filing system. The technician that came did a great job. I was very satisfied.

They were very easy to work with... puts my mind at ease. Submitting a claim was simple and the claims representative was excellent. Technician was very helpful and went the extra mile to find out what the problem was and got it corrected; quality of work was excellent. We recommended TotalProtect to our daughter and son-in-law, and they signed up for it. They live in the San Antonio area.