Choice Home Warranty Reviews

I submitted a claim 3 months ago and it has not been resolved. This company is very hard to work with and they keep reneging on their word to solve this simple issue with a washing machine. Anything to avoid paying their contractual obligation. Avoid this company.

I paid for a warranty for my appliances, I have been having problems with my AC unit for the past 2 years, they have been sending companies out to do patchwork and the unit finally gave out. When I called them out they denied the claim saying the unit failed at fault of myself but never stopped withdrawing premiums from my account.

Incredible! I made the service request around 9am Friday and by 3:40pm they had a tech at our house. He was really professional and diagnosed the problem. Choice approved the replacement parts while he was here and he is coming back Wednesday to install them. With my almost 19 years in the mortgage business and owning multiple homes, this has been a relieving experience with this new company. Trust me I’ll have had and heard the worst of the worst experiences with warranty companies. Thank you Choice Home Warranty!

My air condition went out recently, I call Choice Warranty, they got someone out the next morning ‘Larry’. He fixed my air condition. I’m very pleased with the service! I would very much recommend Choice Home Warranty service.

BEWARE BEWARE BEWARE!!! I was completely robbed by this company and paid over 800 for 13 months of service. I paid 1750 for 5 years (around 30 a month) to get a better deal, plus they threw in an extra year which would be 6 in total. Put in a claim for my A/C in mid August. Tech came out and fixed. However it didn't last. Called Choice back and they sent him back and advised to put in new claim. Tech stated that I need a new unit completely because my unit was 20 years old. Choice gives tech a questionnaire to fill out. In that questionnaire it asks if there is any rust on unit. Nowhere is there a choice for no rust, so the tech put little rust in that section. They used that as a reason to deny claim. I fought it, and they asked for pics. This is a 20 yr unit so there will at least some rust. They saw it in the picture and "profiled" me and stated that that was the cause even when the tech told me specifically that that wasn't the problem.

I'm very pleased with my first experience with Choice Home Warranty. My hot water tank went and I was able to get it replaced efficiently and timely. Choice Home Warranty kept in excellent communication with me throughout the quick process.

Was very pleased, fast service, professional and courteous. Such a relief knowing that you can call and rely on Choice Home Warranty. Staff also educated me on repairs and gave me recommendations for more effective service, I'm grateful.

Great Service! Very Professional, took care of problem and explained everything he was doing (Repair of AC). I asked him to call me at least 30 minutes before he came to site. He was courteous and said he would. Haven't had this kind of service in quite a while. He found the problem and changed my thermostat.

I called and Beatrice at CHW called right back the next day with the name of the company that will do the repair. That same day the company Repair Monkey called me back to see if everything was alright with the work order I was sent from CHW. It was good and they showed up two days later at 5:30 and went right to work to determine the damage. The washer was not repairable and I was told he would send the information to the Ins. company ASAP... He did and the next morning at 10:34 CHW called and said they have reviewed the damage and I will be sent a check within 30 days at my home and we went all over the information. Kudos for all you do and YES I will recommend CHW every time... Bless you for your service.

I am very happy with both CHOICE and the contractor who took care of my problem, Gator Drain & Plumbing! Professional, friendly & Knowledgeable :) CHOICE kept me informed at all times and the contractor worked with me on service call! Highly Recommend!

Choice Home Warranty is awesome. One of the best in the business! I called about my dryer not heating up and making noise, Choice was on the job ASAP... I have had other home warranties in the past, but none beat out what Choice had to offer. I am recommending Choice to my family and friends. Thank you Choice!

I called for service and customer service was handled professionally and efficiently. They took my order and sent professional help right away. I was very pleased with the help they sent to my home with outstanding results. Thank you Choice Warranty.

We just purchased our home a couple months ago, and our Samsung washer did not want to spin in any cycle. So we placed a claim over the phone. The person was professional, she understood the issue and wrote up our claim within minutes. After the repair service provided Choice with the parts needed to fix our washer, I received a call (immediately) letting me know Choice would call within 24 hours on how they would proceed. I received the call the next morning and was told our washer would need to be replaced. Choice offered a very fair dollar amount for the washer and we purchased a new one at $50 dollars over the amount they provided. Choice was professional, courteous, fair and prompt.

The representative that I spoke with prior to service was very nice and knowledgeable of the warranty... Service was scheduled in a timely manner and the technician had years of experience and made sure I was satisfied before leaving. He made sure he cleaned up his equipment and also finished in a timely manner.

Fixed my front two burners which would not get hot. Came out and they work great now. Took about a week but happy now with the work done. The gentleman was very nice who came out and fixed it. Thank you and did not have to replace my stove.

Plumbing problem with toilet - Wow! The serviceman arrived on time quickly determined my plumbing was not a leaking wax ring. It was a loose connection on the tank. He tightened the tank securely to the base and checked to make sure the problem was fixed. Everything checked out ok and he completed the service call within 15-20 minutes. Very impressed with all phases of the claim from start to finish.

Gayle from Budget repair came out to determine what was wrong with my dishwasher. He ordered the part. It took a couple of days to get the part in, the main board, he came out the following week and installed the board and all is working. The tech kept me in the loop through the entire process. I was very pleased with the repair.

I have been with Choice Home Warranty for two years. I thought, "My home is getting older so to have a peace of mind, let's sign up for a home warranty service." In first year I did two minor claims to check the effectiveness and they did respond. In second year, my refrigerator started acting up, filed a claim, after chasing the vendor for two weeks, someone showed up. Gentleman didn't know much about refrigerator, and he told that the problem is due to cleaning. He will charge $80 to clean. We said, "OK, please go ahead." He cleaned and went back the problem still there. We called again, and after few weeks of chasing another guy came and he was knowledgeable. Within two minutes, he diagnosed that there is a electronic part failure and he will have to request a part. Choice Home Warranty denied the claim and reason given was that the problem was due to lack of maintenance (where as 2nd tech clearly mentioned that the initial diagnostic was incorrect).

The customer service reps were very helpful in accommodating my request; the scheduling of the appointment was surprisingly fast; the Chilly Willy Heating and Air service were excellent and very professional. Would suggest the quality of the providers be reviewed/requested as well.

Fast, reliable, very courteous, very polite. I have called them 3 times and each time they were very fast in getting someone here to fix the problem. I have never had a problem with Choice Home Warranty. I will renew my contract as soon as it is due and will every year thereafter.

They do all they can to make sure they never pay a total loss on a system, and if they absolutely HAVE to pay out on a claim they first try to convince you they should only have to pay the part cost even though that does not cover an appliance replacement, then they try to make a deal for about 1/2 the replacement cost. Finally, any check they cut is only cut after a "30 day processing period", and then it is 7 more days before they send the check out. Better plan - put $40 per month into savings and use it to repair or replace.

Replaced Garbage Disposal In Sink - Serviceman, Clyde ** was efficient, polite and quite helpful. Replacement part was brought to my home and satisfactorily replaced. I was very pleased with the service and the whole experience. I would use this plumbing contractor again.

I had an issue with our gas furnace yesterday morning. I went online and filed a claim which was really easy and they assigned a technician within minutes. Paid my service fee to the technician and done. This was my first claim and Choice made it simple.

I had a problem with my dryer five weeks after I bought my warranty so I called them and they came out charged me $60 AND told me that they will come back again to get the part and fix it. They called me the next day and told me that they are not fixing it because that is a mechanical problem and it takes a long time for that to show up in a dryer so basically they are not going to fix it for me. How am I supposed to know that the problem started before if all the sudden it still working. This company is a rip off and all they want is your money and if the part is expensive they tell you that they can't fix after they charge you for the service.

Refrigerator repair - He called in advance to give a heads up on arrival time, was very courteous and polite. He needed parts and will come back next Friday and scheduled the appointment right away at a convenient time. He understood the problem right away (the last person who came out did not). We were happy with the level of customer service and response.

The plumber worked with my schedule and was very prompt. He quickly and efficiently assessed the problem and figured out the repair needs. He fixed the toilet leak and was in and out in a very short time and my toilet leak was repaired. He took the time to explain how to avoid future problems of this type.

Choice reduces the worry about leasing our home in another, distant state. The response time was excellent from both Choice and the selected vendor. The vendor was prompt and professional explaining what he did and recommendations for future issues. We subscribed to other services before but feel that switching to Choice was the best option over other warranty services.

Last Friday late morning we didn't have any hot water. I made a call and a claim was filed and I asked about using a plumber locally that we have used in the past and gave the name of company. I was told to submit my receipt upon completion of the work. The paperwork was sent to me quickly. On Tuesday I received my invoice from the plumber and it was over $100 limit, I called and was told to submit the reimbursement form and invoice to start the claim. I received a call from Joel who informed me that because the repairman had not called in to get authorization. This step had not been explained to me on Friday when I talked with the representative. Joel worked very hard to resolve the issue. I will be referring my family to this company.

Good service from vendor, very professional and arrived to my home in timely matter. Gave great advice in his recommendation to continue yearly inspections for our unit (Air condition). Very polite and professional at his work. Would definitely use his service in the future.

Our Dryer stopped heating. I sent in a claim online that night, which is very easy. A repair person was sent out just 2 days later. Needed a part ordered. The part came in quick and the repair person came back in less than a week to fix it. Wonderful customer service and great quick service.

I called CHW Tuesday and told Cristen I lost power in different parts of the house and we could not figure what it was and within a few hours received a call and email telling us who they got for me and set up the time. Was happy with the service.

They have called me multiple times every day and don't stop! I told them I went with another company, that I am on the "Do NOT call" and they still call. Do not do business with this company.

Great service, my AC went out on a Saturday and on Monday it was repaired. The customer service representative and the technician were very professional and eager to help me with this situation. I feel that this warranty was well worth the money!!!

Each step of the way from quote to using, they have followed through on each promise or statement. Worked with Jimmy in Sales to make sure the right plan was selected. Then we made sure that other properties I had could also get coverage as needed.

next morning they came by and completed the repair within 1 hour. They did excellent work!

My dryer was fix in a timely manner. I have been with Choice 2 yr. I am so glad I have them. I have no worries when anything breaks in my house. The monthly fees are reasonable. The contractor are great, friendly and on time.You always know what you have to pay.

I didn’t think it (dryer) was covered but to my surprise, it was! The repair guy came to assess the issue and ordered the parts, scheduled to come back the following week and came back the following week. He did a good job fixing it. Finally, I can wash and dry clothes. Thanks!

I called in my service request, the lady that answered was super nice. The assigned plumber contacted me within 30 minutes and scheduled to fix my problem the next day. I was sent a text immediately after speaking with Choice confirming my appointment. I’ve used other home warranty services but didn’t receive the service like Choice. I highly recommend using Choice. I am 100% satisfied.

My a/c was not working properly and it was 100 degrees outside. After a brief hold, the Choice representative said I would hear from a technician right away. I received an email immediately and a phone call from the technician shortly thereafter. Great customer service!

My garage door was not opening and it sounded like it was in the motor. I called and it was covered. A garage service rep called me the same day and it was fixed the next. Be sure and read your contract carefully before signing to see what is covered but they are very good at getting service to you immediately when called. Service reps are friendly and professional. Good value for the price.

Pump out septic tank, company sent out courteous service technician. Made sure the job was done correctly. Also explained what he was doing and what to look for concerning future issues. Cleaned thoroughly and replaced the section of the yard where the grass was dug up. Offered to even bring back soil to level the low spot in the front yard due to removing the septic tank lid.

Repair washing machine - Called on Sunday, repairman was here Tuesday. Part had to be ordered and repairman said that he would call to set up appointment to return when part came in. He estimated 2 to 4 days. I wish that he could have fixed it Tuesday but I understand that he had to get approval to order part.

They were very professional on the job they provided for all my problems. I thank them for doing such an outstanding job. Thank you for everything that you did. Had some problems but they came through of what needed to be done and of course they doubled checked everything that had it’s problems. Plus they found another problem that they locate and fixed that as well.

Daryl with Daromel Mechanical came out to repair my blower on the HVAC unit. Took a look and is replacing PBC/BCB board, got the ok to replace it, and as soon as it comes in he will call and replace it. He was very knowledgeable and polite.

I requested a quote and was called promptly. After told how it works, I asked if there was a limit on how much they would pay towards the replacement of a furnace. The salesperson said it's covered 100%. On the Consumer Affairs website, it states that only $1500 would be covered toward the replacement. When I stated that, the salesmen just hung up the phone. Buyer Beware!

Great service from warranty co and plumbing co. Repairs were assessed and made on the spot, with little disruption to our water service. Service person was quite knowledgeable and professional- took his time and cleaned up everything when he was finished. Wonderful service on both sides.

I am overwhelmingly happy with Choice Home Warranty. My water heater had a leakage. I also had a leakage with my garbage disposal. My home warranty did an outstanding job with repairs. I want to say thank you guys for the great service that you provide to your customers.

Outstanding service and quality workmanship (Leaking Garbage Disposal). Technician was courteous and efficient. Choice Home Warranty was responsive. I had been with American Home Shield for over 20 years and became disappointed with their service while living in Texas the last 5 years. Plus, after 20 plus years of loyalty, AHS wanted to double my premiums and deductible at renewal time. I decided it was time to try another company. Researching all of the great reviews with Choice Home Warranty, I switched to CHW. Glad I did. I am a happy camper.

Customer services was outstanding. They care about the customers. Although my unit is not fix yet, because they had to order the part. They always give me an update on my claim. I really appreciate the outstanding customer services. There should be more companies like Choice Home Warranty.

Very helpful, very professional. I felt that the plumbers were great. They made me feel that they were very knowledgeable and I felt safe in dealing with this issue. The plumbers were very thorough. They determined the best way to deal with the problem and proceeded.

I have heard many horror stories about the company. I have had two claims and both were contracted out within 24 hours. There hasn't been any major issues but the two issues I had were stove top went out and a pluming issue. Again, I can't complain...

I had to get a plumber out and of course I called Choice Home Warranty. The lady that took my call was very friendly and took care of my problem right away. I was called that same day by a plumber and they scheduled to come out within 2 days. My plumbing need wasn't urgent so the 2 days later didn't bother me at all. The plumber that came out was prompt, courteous, and efficient. I am very happy I have Choice Home Warranty to cover my unexpected repair needs.

Toilet tanks was overflowing, flush valves would not cut off even after trying to adjust them, causing water to continually run out of the overflow. Solution was to cut off water supply to toilet until replacing the flush values. Flush valves were replaced and systems now work fine.

I have heard a lot of bad things about home warranty companies. I have to say that I have experienced the opposite. I had a problem with my washing machine, and they sent over a technician to look at it. Within an hour after the technician left. I received a call from Choice Home Warranty stating that they would be sending me a check to replace it! Thank you!

Horrible customer service, Every time I call item not covered. Water heater leaked. Every advertisement from them covers water heater. My internal tank was leaking that is not covered. When talking to plumber, he said he never heard of that not being covered. He also said that is the most common thing to go wrong. I cancelled the contract. I has them 3 months no service calls and they refunded my $237 out of $415. They is their version of prorating. Buyer beware.

Though my claim was not covered, your rep did a splendid job of covering the information necessary to complete the transaction. I will continue to use Choice Home Warranty for at least the next 5 years. I will recommend your product to any that ask. I believe you offer the best coverage and service at the best price I could find.

Occasionally my shower stall drain will clog. I submitted my claim to Choice Home Warranty and the technician contacted me soon after. When he arrived he not only fixed the problem in a reasonable amount of time, he gave me several very practical tips on how to avoid the stoppage in the future.

All was repaired or replaced. It was quick & easy. Very nice, great, job well done. Disposal was replaced. Ref water leak was repaired. I don't know what else to say. Both company did a great job & looked as they know what they were doing.

I was so impressed with the outstanding service I received! This was my first service call, so did not know what to expect. The technician was prompt, friendly, professional and very knowledgeable and had my issue resolved quickly! Thank you for putting my mind at ease and for fixing for problem :).

Luna Home Services was assigned to my order and they called me directly and scheduled a concrete time instead of the range provided of 11-3pm. They arrived on time and fix the issue quickly. The transaction was effortless with Choice.

AC broke down last year and Choice Home Warranty sent a contractor that showed up several hours late with excuses about his truck breaking down. Finally showed up and promised next day repair but never showed up. Made several calls to the contractor and home team to get the matter solved. Home team ended up scheduling another contractor. In the meantime the first contractor shows up late one evening at our front door with the part...6 days late. I live in Arizona where the days were 120 degrees. He brought a friend with him that talked about just getting released from jail. I have a wife and daughter that could have been home alone. I have no idea what he served time for but this is unacceptable.

The technician was courteous, knowledgeable, and really cleaned up after himself, as he had to remove one of two toilets to fix the blockage on both. We really appreciated how quickly we received service from the time we set the initial claim.

As a real estate agent, I have recommended and bought many policies through Choice Home Warranty, but until recently, we found out that our own furnace wasn't covered. They only cover mechanical failure because our heat exchanger cracked and that part was not part of the coverage. Most heat furnace failure is due to the heat exchanger cracking. How conveniently they exclude the coverage to the most fail part of the furnace. Never going to recommend nor purchase another policy from Choice Home Warranty ever again. Terrible company! Terrible customer service! Terrible coverage!

Choice dispatched a technician quickly and he was very nice and knowledgeable. The technician came to our house after hours to help with our schedule which was great. The technician repaired our washer and gave me some great tips on how to keep my washer from having further problems.

Garbage Disposal Repair - It was so easy and hassle free to submit a claim with CHW. It usually the next technician appear to fix but this time it was 3 days later (probably) to make to weekend! The technician called and appeared on scheduled time. Reviewed the motor and replaced it with a new one. It's that simple.

I've had to submit two claims to fix a toilet by no fault of Choice Home Warranty. Both claims that I've submitted were very easy to do and I got almost an immediate response. The wait time on the phone was minimal and in both situations, I had an appointment time within the hour. I've appreciated how easy the company is to work with.

We were very pleased with the service we got. I called on Wednesday the 18th of October and by Friday the 20th we had Jim Hill heating and cooling looking at the heater found out it was the motor by Sunday he was putting the new motor in and now we have heat and air. Thank you very much CHW for everything. I am glad we have you.

Great service. We had no power in the light sockets in the garage. The electric company responded quickly. The electrician check all of the outlet's and found a wire loose in the wall socket outside. So they replaced the old socket with a new one.

Both my ac units went out, 1 not working, the other needing Freon. I filed a claim online and quickly received a confirmation. The next day I received a call to schedule a service call. The technician called before he arrived letting me know he was on the way and thoroughly checked out both units and let me know what he was doing, took pictures of what he found and explained what went wrong. He had them up and running in no time. I paid the service call fee and it was all very easy and affordable.

I submitted a claim to get my garage door fixed. The process was very simple online and the repair was done in less than 72 hrs. I would definitely suggest Choice Warranty to any homeowner. The contractor arriver, assessed the garage door system, called Choice and the claim was accepted.

Called Choice and within 1 day all was good. Thanks. Mjs plumbing came out and cleared the clog in the drain line. I have 9 homes with Choice Home Warranty. That has to speak volumes. Keep up the good work.

Abu, the technician, is a knowledgeable pro. He called us 1/2 before his arrival. He was courteous and quickly diagnosed the problem with the refrigerator. He is to call us on the date he is going to come back to replace the failed parts.

The associate assigned to the order (Toilet leaking) came at the appointed time. He was courteous and made the repair in a professional manner. We are quite pleased with the entire process. I was especially pleased with the agent that I spoke with and all in all it was a pleasant experience even though it was due to a problem at our home. I will highly recommend Choice Home Warranty to all of my friends and acquaintances!

The provider, Don, was OUTSTANDING! He explained what was wrong and how he was going to correct it. He explained the problems with the previous dump pump installation and corrected it accordingly. He explained why my basement flooded, not just due to the dead pump he was replacing but also the improper installation.

Washing machine making really loud sound through the spin cycle. CHW had a service company call within hours and had someone out the next day. The machine part was not worth fixing due to cost and age of the machine (13 yrs,) CHW called within a couple of days and said they would send me a check to defray the cost of replacing the washing machine. I was very pleased.

I would recommend CHW and Carolina HVAC to my friends. I received a claim # in a timely manner and the technician responded in a timely manner.

We recently had our roof repaired. The work was done without submitting a prior claim to CHW. Afterward we submitted the claim by contacting CHW. They were unable to give us a full reimbursement for the full repair but we are pleased with the amount we did receive.

This was a complicated repair, and my garage door opener still wouldn't work. Choice worked w/ me to get it fixed and settled my claim fairly. The repair process has taken over a month but Choice worked w/ me so I could keep the original equipment.

We filed a claim for a heating problem with a broken upstairs thermostat. The customer service contact number gave excellent service with 2 emails and an automated voice mail with the information of the repair technician within the next day after contacting the customer service the previous night. Superior service and value. Very blessed and extremely pleased to have found your company.

Washing machine burning smell - The person I spoke with, Sophia, was very kind, professional, and helpful. She told me to expect a call to set up an appointment. The repairman was very knowledgeable and took care of the problem. I have encouraged a friend to call Choice Home Warranty To buy a policy. I was impressed with your company.

I recently put in a claim for a freezer repair. It was so easy to submit the claim on-line, and then I was contacted within an hour with the name of the technician who would be handling my claim. I was able to get a next-day appointment with the technician and my Freezer is fixed and working great! Thank you!

I submitted my claim for my oven on October 4th. I expected to have to wait at least a week before someone would be available. A repair center in my area called and was at my home the following day. The part was ordered and the technician replaced it promptly once it arrived.

I was shock to see such a fast service. The person who took the complain was very polite and I call on Sunday Oct 15 2017 at 11.17 pm and Tuesday Oct 17 2017 by 2.00 pm my problem was fixed and also the service technician was very nice. My view are best service.

Two days ago when the temperature outside was 98 degrees our AC failed, I called Choice Home Warranty who dispatched a technician Travis the following day. Travis diagnosed the problem submitted the paperwork and the following day the work was approved and Travis returned and repaired the AC. Thanks to all involved.

Great quick customer service and technician were friendly and courteous. I placed the work order on Sunday night and the tech was at my house at 9am. Customer serviced called and told me the ceiling fan needed to be replace and I was authorized for a new fan.

Timely and competent service from both CHW and Cornerstone Door Service. Both CHW and their contractor kept the customer informed as to status of claim and when final service would be performed. Contractor was actually able to move scheduled final service two days earlier than originally scheduled.

I had my first claim last week. It was handled very professionally and efficiently within 48 hours my issue was fixed. Very happy and definitely recommending families and friends. Will definitely extend for more than just one year. Very satisfied.

The disposal was leaking real bad, the service man came early and replaced it. He was very polite and showed me how the unit was full of water. It was dangerous, I could have gotten a electrical charge from it.

Both techs were great and took the time to explain what is covered and what isn't. They were both here at the appropriate time. I would recommend this company to anyone. Reasonable rates and like the way you able to pay monthly.

I did research on home warranty companies and chose Choice Home Warranty and I'm glad I did. I've had 2 claims so far and each one has been taking care of much to my satisfaction. I can't say enough about them. They responded immediately to get my stove and garbage disposal fixed in a timely matter. I am so very happy with them. Thank you Choice Home Warranty.

My air conditioner was on the verge of breaking down and within 24hrs Choice Home Warranty had someone at my house to fix the issue. With the weather as hot as it is my family and I were very appreciative that we had Choice Home Warranty as our provider.

Thr tech was courteous, fast and efficient! Pretty much took him 10 minutes to complete the job. With my prior service company it always took several days for them to get a small job completed. This is my first claim and I am extremely happy with the service provided.

The L&F HVAC service person began his professional manner even before he came to my home by giving me a phone call to let me know he was on his way. When he arrived at my house he was not only professional, but pleasant. He was able to quickly determine my problem and my family once again had heat which was definitely needed this chilly 48-degree morning.

Choice Home Warranty has very good partnerships with repair companies. The repair company that fixed my A/C (PM Memories, LLC.) did a great job with my repair and I owe it all to Choice. The company was very professional and knowledgeable. Thank you Choice!

I am really very impressed with the overall service. I interacted with Choice Home Claim Department, Service Team in Home and Claim Closing Discussion. Everything was too smooth and fast. Prompt response of all questions. There was quick updates, reminders for technical person visit. There was phone call before service person come to home. Service team was knowledgeable. Claim Department team were knowledgeable and has great knowledge and understanding. I love the overall service. I feel good to select Choice Home as Home Warranty Provider.

My electric water heater wasn't getting the water hot. The tech knew immediately what the problem was, heating elements. He replaced them and stayed until he knew I had hot water. Awesome professional. He called to confirm time and arrived in a timely manner.

I would recommend Choice Home Warranty to everyone. My washer would not spin on Monday morning and it was up and running by Weds morning. Very happy with my experiences with this company. Last year I had problems with my dryer, I am a satisfied customer for about 3 years.

Upon contacting Choice with my pool claim, the representative was very prompt and professional. I was contacted within 48 hours by the contractor and my pool was repaired the next day! Excellent customer service! Although the repairs were greater than the warranty allowed, the repairs were completed and the contractor was also very professional and prompt! Email correspondence from Choice was also very concise, accurate and informative.

This particular week we had experienced two conditions of problems with our dishwasher and washing machine. In both cases CHW responded efficiently and with knowledgeable repair technicians. All the services were completed the day each particular service was performed. I am very pleased with both the quick response of the contact person at CHW and their selection of repair companies.

Antonio with Anytime Home Services was exceptional. He was very efficient. I was satisfied with the jobs he did. As for speaking with someone from Choice Warranty they need to improve the English language. The person I spoke with was very hard to understand.

Buyer beware with this warranty company. Seems to me they are in cahoots with the technicians they dispatch. Had an AC problem and after I paid the $45 and an additional $99 for a leak test, it was confirmed I had a leak in my AC. The claim was denied because the technician told Choice that it was due to rust and/or corrosion. Which, conveniently is not covered under the warranty so the repair was not covered. I asked to see pictures and the repair estimate and was told they don't have that. The only thing they had was a recommendation from the technician that it was due to rust and/or corrosion and that's not covered.

My experience w/ CHW went well. I feel they tried there best to satisfy all my concerns. They even went beyond to make sure I was taken care of. They kept me inform during the entire process. I'm well please.

Very quick response after reporting the problem (faulty garbage disposal)... a new part had to be ordered. The person stated that he would pick up the part and return in 48 hours to finish the repair. So far the contact has been very pleasant and very efficient.

We have been very pleased with Choice Warranty. Most of our issues have been covered. Every time we have requested a technician, they have been assigned quickly and the issue is resolved quickly. Payment is easy and we have not had any complaints. Great service.

The initial contact and speedy service were very professional. I highly recommend CHW. I called my claim in, within 30 minutes someone called me back with a service contractor. I called the contractor and left a message, they contacted me within 30 minutes. Set me up with an appointment for the next day. The technician were very professional and prompt.

I placed a repair order online and within 30 minutes the tech was calling to come out. Didn’t think it would happen that fast so the tech came the very next day within the time frame I was given... Diagnosed and fixed the problem within 5 minutes and would’ve been done. But he replaced the whole thing!!!! Love Choice Home Warranty. They’ve replaced or was able to repair several items in my home. I’m a very pleased customer.

We had a plumbing issue and Choice Home Warranty was prompt in sending out a qualified, knowledgeable plumber to take care of our problem. Happy with the results and the timeliness of it all. Would recommend their services to all.

Water heater - Representative from Plumb Tech met me at my house. Checked out the problem, ordered the defective part and is going to install when it gets here. Currently waiting for the part to get here and get installed. So far so good.

I followed every rule. Had my air conditioner regularly serviced twice per year since I've owned the home. Been continuously covered without lapse by other home warranty companies. Switched to Choice at renewal. 4 months into the contract, the air conditioner broke. They said it was a preexisting issue and will not cover it. My regular serviceman fixed it; it was not a preexisting problem. The next year, it broke again. They said it is still from the preexisting condition that never existed. Their serviceman was wrong and they will not cover the air today or ever, and they will not refund the price I paid for the contract, all because of their technician's incompetence.

Our microwave oven quit. Choice Home contacted a contractor to come out and service it. He deemed it un-repairable. Choice Home said to go and buy one and put it in and, "We will reimburse you something." I thought, "Yea right." So we went bought another microwave and had it installed and moved forward. Then a couple of months later I get a check from Choice Home for $170!!! Wow!!! Thanks!!!!

Technician was top notch. He went above and beyond what I even thought was expected. Very communicative about the issues and explained what he was doing the entire time. I had two a/c units go out and worked his schedule to make it to my home that very next day I submitted.

Excellent service. The repairman called me the same day I filed a claim. The representative that helped me on the phone was very nice and knowledgeable. My appointment was scheduled very quickly. The repairman took his time and he made sure my service was working before he left.

Choice Warranty has been nothing but great experience, easy to file a claim and they have always got back with me the same day I have filed. The service technician on my claims have been very professional and kind. I would and have to family members and friends about my home warranty. Thank you and have a blessed day.

Very happy with service and A/C repair. Quick and courteous, no hassles. Have recommended to all my friends. The repairman was here the very next day. Having the warranty saved me a small fortune. I would never own a home without one!

Our inside unit of the air conditioner was not coming on temperature in house was 86. I shut off A.C., called CHW, they sent Island Breeze AC the next day. Tech arrived on time, checked out AC. He found no problem. Next day the problem was back, called again. This time tech found the problem. He replace a part and it is running fine now.

Very timely follow up and always very helpful. I couldn’t believe we had a service company come out within hours! Excellent! Thank you for being so responsive and accommodating. The company that came out was very knowledgeable and helpful as well.

I made the call to report a claim which went very smoothly. The next day the repairman showed as scheduled and replaced the pipe with the leak. I wrote him a check for my portion of the service call and he was on his way. The leak was gone and I was happy.

First ever request for a service tech to go to my Apartments. Service tech advise me same-day showing up to my property and determined where the stoppage was located. Choice warranty was step-by-step with the tech and finalized everything by finishing and unclogging toilet stoppage. Thank you Choice Home Warranty!

I am SHOCKED at all of these great reviews about Choice! I feel obligated to let you know MY experience: Substandard contractors that misdiagnose and claims are denied. (Tech wrote wrong item number down for a part and since it was a wrong number, told me "there was no part available to repair"). I was offered a settlement price. When we DID find the part OURSELVES online, and paid for the part to be shipped then Choice would not reimburse me for the part, only the tech's labor. This was supposed to be a covered item.

The master bathroom toilet was running, and the water bill increased 67%. I called CHOICE Home Warranty and was immediately assigned an authorized service technician. I called the assigned vendor and scheduled an appointment. The plumber arrived, assessed and fixed the problem without hesitation. I paid the required service fee and the claim was closed. It was a smooth process and resolved my problem within a couple of hours. Perfect!

I signed in within few minutes and they are so good with that and taking your credit card and money. When my microwave was not working I called them and they let me wait for like an hour on the phone to get a claim. Then three days later a technician came and diagnosis the microwave and said he will get the materials from them. Three weeks later I called to check and they said the technician gave all wrong information about the microwave as if he has inspected another one. And it took me so far 10 calls, three weeks of the same call with nothing. Every time someone new calls you asking you the same question, what is the model no and serial no and nothing and now they want to send me a new technician to do this and we are back to square 1... When I ask them to cancel the policy and refund my money they said, “We can't refund you all your money,” and they escape the subject.

Called Friday with claim. Had an appointment set for Monday morning. Very quick response.Technician (Markus) from New Life Contracting was on time, and did a very good job. Needed a new balance or new fixture.He went to purchase new fixture, and 2 new bulbs. After installing new fixture, one of the new bulbs was no good. He had to go get a new one.It finally worked! Choice called me and said that the new fixture was not covered, but they as a courtesy would. Both the technician (Markus) and Choice went far and beyond for total customer satisfaction!! This is what paying customers are looking for when it comes to complete customer satisfaction!!!

My washer stop working suddenly and I called Choice Home Warranty. Representative was very professional and they contacted a company that can fix it, my issue was solved rapidly. Thank you Choice Home Warranty, it is my first to get professional and satisfactory responses and service through Insurance companies.

Great job by CHW as well as contractor and technician. Did work 3 days sooner than scheduled. Tech kept in touch to advise approximate arrival time. CHW associates very helpful and demonstrated excellent customer service. Even though I purchased my own fan CHW will refund up to a certain amount.

Automatic garage door would not close. Called in a claim and received a call from repair service within 5 minutes of reporting my claim. Repair person was out that afternoon. Repairman was nice, friendly, professional and got my door fixed and working better than ever in just a short time. He also cleaned up his mess and made sure I was happy with the service.

Our washer broke down and I called Choice Home Warranty. They called a service tech and within a few hour they called and set an appointment. After arriving they determined that the washer could not be repaired. Within four hours Choice contacted me and made a settlement with me. Thank you.

CHW does a timely job in scheduling. To be honest, I was not satisfied with the diagnosis of contractor (incorrect). Had to call another service provider that correct the problem and when I notified CHW and provided them with appropriate documents, I was reimbursed for the service fee and cost of repair in a very timely manner. CHW follows up with clients to make sure their service was complete in a satisfactorily manner.

Called on Sunday night for Sewer line stoppage. I get a appointment for Monday morning. Discount Drain Service came out at 11am and his was very professional and nice! His fixed my problem with the sewer line. I would recommend the Choice Warranty to my family and friends. Great Job!

My air Cond. went out on a Sunday and we were hot. I called and Choice had a repairman out that evening and he stayed and had it at least running for that night and came back the next day to fix it with the right parts. I am really impressed with their service. I recommended them to my stepdaughter and she will be getting it too, I think.

Choice Home Warranty has been the best thing I have done for my home. Expensive fixes have been a fracture of the price. I can’t be happier with this program... the service is fast too!! I file a claim and writhing hours someone is scheduled to come out the next day or even sooner. So happy I purchased Choice Home Warranty.

Called in on Sunday and received a call from electrician a few minutes later. He set appointment the very next day. The person taking the claim was very pleasant and sent follow up emails. This is the second claim and both have been resolved quickly.

My experience with Choice Warranty was excellent, my first time having to use them, I was very pleased. The company sent to service my home, Joe's Plumbing was very accurate, and corrected plumbing issue. The workers was professional and knowledgeable in there job performance, highly recommended. Thanks Joe Plumbing.

Had a problem with both my dishwasher and garbage disposal. A very nice and professionally qualified repairman contacted me. Arranged a time and he appeared at my doorstep within 10 minutes of the set time. He thoroughly assessed the situation, and fixed. I was very impressed. Thank you Choice Home Warranty!

After Harvey, we resigned ourselves to the fact that getting a service technician would be impossible! We called Choice Warranty and they sent a repairman out in a couple of days. We also had an electrical issue that needed to be addressed. They sent another tech out and only charged us one service fee! Choice Warranty made us realize that there are still companies out there that believe in putting customers first! My husband said he wished that he had two extra thumbs so he could give CW four thumbs up! Lol! I'm glad we purchased the five year home warranty!

I called Choice Warranty because my washer was not spinning cloths out enough. I'm a new homeowner, a resingled woman who's ex handled all these things. They were polite and informative. I was walked through everything. The serviceman who came was very polite and professional. I'm very grateful that I enrolled with Choice Warranty and recommend them.

Our restroom sink and tub was stopping up and draining really slow. Also after a few day we then had a slow leak from one of the pipes. The young man came out and went straight to work and fixed the problems and stayed and tried both areas to make sure they worked properly.

I was very happy with the fast and responsive service. I found the repairmen to be professional with a positive attitude. I recommend this service to my friends and family. I would not hesitate to call and use this service again should the need arise.

I was worried that the filter and pump in the pool weren't functioning correctly, and would cost a lot of money to repair. I called Choice Home Warranty, and the staff at Choice Home Warranty were quick to get a technician out to my property. The tech was friendly, helpful, and resolved the issues in one visit! Highly recommended!

I have an above range microwave oven that continues to blow fuses. I have had the fuses replaced on 3 separate occasions using CHW recommended service companies. There is an obvious fault with the microwave. The first claim for the blown fuse was in August 2017. The microwave worked for a little more than 60 days and the fuse blew again. The second claim was on October 4th. The fuse was replaced on October 6th with the technician telling us that there was most likely a internal fault causing the fuse to blow. The 3rd fault was on Oct 15th. The technician came to the house on October 16th and called CHW recommending replacement of the microwave due to an internal fault. The request to replace the microwave was denied, with CHW telling the tech to replace the fuse again. I am dissatisfied with the service that I am getting from CHW in regards to this claim.

I submitted a claim for a clogged sink/garbage disposal at my house. The repairman was assigned that day and was able to come to my home first thing in the morning. He was very prompt and respectful, fixed the problem efficiently and clearly explained what happened and what he did to fix it.

I submitted an online request for my over stove microwave. Within a couple of hours I had a service company calling me to quote end of me put. Excellent speed and the response time. The company came out the next day and had part by next week

I am impressed with the consistent excellent service provided by Choice Home Warranty. I switched from Home Shield and have no regrets. My relationship with CHW gives me peace of mind where my condo is concerned. Keep up the good work.

Hello from Erbil, Iraq, but I have a home in Houston, TX. I am currently deployed overseas and will be coming home on leave and wanted my home to be ready and maintenance free when I return. Customer service and the order department were quite understanding and quick to respond to my current needs. They communicated with me through email as well as the telephone even though I am 7-8 hours ahead of Texas. I was able to make my payment arrangements and get my issues resolved in a timely manner and will be all set by the time I get home. Thank you for the fast and efficient service while purchasing this product and great home service.

Appointment was quick to be scheduled. It was scheduled for 2 days after I called. Repairmen were professional. Repairs were completed and entire experience was excellent. This was my first claim and it went very well. Happy with service for sure.

The pump has not yet been replaced but to date the communication is very good and the representatives I have spoken to have been very friendly and responsive. I am very optimistic that the service will be completed and to my satisfaction. I have spoken to the contractor and he seems pretty cooperative as well.

I called Choice Home Warranty and in less than 24 hours I had my air conditioner fixed! What a terrific service! Beyond all my expectations. Their contractor was on time and professional. He was very knowledgeable and had the part that I needed with him on the truck. I would highly recommend them to everyone that owns or rents a home.

I have had trouble with my AC and my refrigerator and the company refuses to even get into working conditions. I am now out nearly $4,000 of items that should have been covered. Stay away from this warranty company at all cost.

My air conditioner stopped cooling my home and the inside temperature rose to 90 degrees. After an initial inability to get through to a Choice contact person the first night, I did reach someone the next day. I called the repair person and he told me he would definitely arrive that afternoon. He did and it only took him about an hour to fix an electrical issue and get my AC system up and running again. I was very pleased with his service.

I have finally made the right CHOICE in a home warranty company. After purchasing CHW I had a problem with my dishwasher and I was told that the dishwasher needed to be replaced. CHOICE contacted one of its authorized service companies (Go Appliance Technician "GoAT"). When the company contacted me they were very professional and courteous. They scheduled an appointment immediately and when they serviced the dishwasher, repaired it on the spot! I was truly pleased with their service and work.