Choice Home Warranty Reviews

A/C unit running constantly and no air from vents. Technician scheduled visit for next morning between 8-9am. Technician arrived at 8:35am and immediately began working on problem. Within 1hr the problem was resolved and unit working properly again. Choice Home Warranty was very responsive to my needs as was very professional in my dealing with them.

Repair technician diagnosed the problem. He came back the next day with the parts that he replaced with. The washer is now working and back to normal. I am very pleased with the job well done. I would recommend Choice Home Warranty to my circle of friends and family. I will also refer Choice to my clients who are in need of home warranty services.

I had a problem with my microwave in my kitchen. It keeps popping the circuit breaker. So I called Choice and they processed my claim right away and a tech came out. The tech named Burt was excellent. He diagnosed the problem and called Choice to tell them and he came back to me and said "No worries. You're covered." Choice approved the claim repair. I am happy and satisfied.

The Service tech was very professional, helpful, and explained everything that I actually understood what he was saying. My problem was fix and my house had hot water within 30 min after he repair it. He also told what to look for in the future if I run into any issues.

Called Choice Home Warranty to report my tub being backed up. The customer service agent was quick to take my information and gave me my claim number. Within 2 hours I received an automated call the my claim had been assigned. Within a hour of that I received a call from Beck Plumbing MTC. They schedule an appointment the next morning to check out the problem. Ken from Beck Plumbing was very nice and cleared my drain in less than 20 minutes! I was so happy that the water was going down the drain. I'm a happy camper!!!

I highly recommend Choice Home Warranty. I am receiving fast and friendly service, plus better pricing. No more runaround and citing endless loopholes and excuses like my former home warranty provider (HSA). Out of 3 claims so far, their contractors have scheduled visits either the same day or next day and even for non-emergency calls! Superior service!!!

I must say I was very pleased with the service I received from CHOICE Home Warranty for this incident. They got back to me in a very timely fashion with a claim number along with a contact for service. The A/C company came to my home the very next day and fixed the problem. However, last year during the 118 degree days, I had no A/C for 8 days and no one to repair the problem. I had to call another A/C company to come out to fix the problem at my own expense. I have a 95 year old mother living with me and 2 dogs. It was absolutely horrible, and I reminded CHOICE when I called this time about my last experience. I did say that I was giving CHOICE the benefit of the doubt and signed on again one more time with my primary home as well as my rental home. I hope if I ever need CHOICE again, that they will come through like they did just this last time. Thank you.

This transaction was handled professionally and efficiently. I called in the problem, was told what to expect next & received emails with more info. The Contractor who would service my plumbing was Mr. Smith's Home Repair. I called and got an appointment for next day. When the technician, Jeremiah, arrived, there was a discrepancy discovered. My report (and the email I'd received) incorrectly listed my 2 UPSTAIRS BR commodes, instead of my 2 downstairs BR commodes as the problem. Plus, I had called back 1 minute after my initial report to ADD my kitchen sink, also downstairs, and draining really slow.

The Technicians came out within the scheduled time frame and were courteous and professional. They determined the fan couldn't be fixed so they installed a new one and were on their way. I couldn't have had a better experience. Good stuff.

Under counter, mounted microwave stopped heating. Submitted claim online that morning. Claim number and contact was sent within a few hours, and service provider called soon after. Appointment was scheduled for same afternoon. Parts had to be ordered, but service tech stayed in constant communication on the timing. Great experience!

Microwave and fridge repairs - Both units had display/control board problems. CHW took care of them. Also replaced a swimming pool motor on a new/used home we just bought. I have 4 contracts with them and am very satisfied with their service. They always send out good techs.

I called to submit a request for service on my air conditioner around 11 a.m. on 3/21/17. Within a few minutes, I received the contact information for service and called for an appointment right away. The professional, courteous repairman called before he was en route, and arrived 15 minutes into the window of time. He had the fan motor replaced in under an hour, allowing me to attend a class. Thank you very much!

Dryer was not working. Tech. came and looked at it. Determined it was a belt on the drum. Ordered the belt. Returned two days later. Fixed the problem. Dryer works fine. Your tech. was very professional. Was efficient. Left my place clean! My only concern is does it have to take so long for such a minor repair? Was told that is the process, seems like a belt could have been dealt with in a more reasonable time. Was without my dryer for almost 3 days.

Fast and friendly service with good follow-up and customer service from Choice warranty and Beck's Plumbing was very nice and kept me informed with the tech's arrival and repair of the sump pump. Would recommend to family and friends and will renew when my contract expires.

This has to be the worst home warranty company I have had to deal with. I thought that American Home Shield was bad until I had to file a claim with Choice. This is the second time that I have been told that it's not covered and that I need to read my contract if I have a problem with their service. I threaten to call BBB and Choice canceled my contract minutes after we got off the phone. At least American Home Shield would repair my appliance (Dishwasher). First off what is the deal with your motherboard caused the problem so that is a secondary failure and it's not covered. I asked that they send a technician that will actually bring test equipment and test the devices instead of replacing and then finding out that it wasn't that part to begin with. It has been over a month now and it's still not repaired.

Service on the garbage disposal was prompt and professional. The representative who received my call was welcoming and courteous and knowledgeable. We were assigned a repair company that made in a timely call to schedule a time to make a visit. The person who made the repair was professional and repair was well performed.

Very fast and professional... Easy to make appointment, easy to submit claim online. The pro was very efficient and accurate. Was fixed in one visit... Did not have to talk to people in office like every other time had to hold for 45 minutes to file claim.

I have two homes covered through Choice and have had several claims over the past two years. I have always been very pleased with the customer service I have received. One company only did half the work but when I called customer service they took care of it promptly. Woods plumbing was very prompt and professional on my last repair.

Very good and 100% needed for all houses!!! Any repair just $45 and you don't need to worry about any other expense. Tension free life! Service is very prompt and very good technicians. I think Choice is the cheap and best option available in market!!!

The microwave stopped working. The guys came out checked it and they couldn't repair it and they're going to mail a check for $170. Thank you. The downside I was hoping that the company order the microwave and have someone to come and put it in for me.

If you're thinking of getting a aftermarket warranty, keep looking. This company isn't worth the time. They deny a claim even with all the back up. If your boiler is down in the middle of winter, or a broken pipe, and your water is off, be prepared to wait 24-48 hours before a non qualified person comes whose only interest is the $45 fee that he gets. The mechanics that are good, won't deal with them because it's time consuming for them. After assessing the issue, they have to stay on hold for countless minutes! So you get the guy who can't get business on his own. I loved the idea at the beginning. Started with 4 homes, went down to 1. Eventually cancelled that too. If you're on Long Island, just use HomeServe. Best company!

I hope things get better. I was with Landmark and the contract ended. The last rep that worked with me at Landmark had no idea about the difference between a driller and a plumber which wasted a few days between finding someone nearby. Unfortunately, I live outside of a city and to get to my house from downtown, it's about 30 miles but only a few miles from a few smaller cities/towns. They didn't have a single company within distance to replace my dead well pump. Once they let me get my own company, they sent a physical check which took a week. I hadn't had any problems until that rep but I decided to look around. While waiting for the check and on the day the contract ended, I began to look for a replacement warranty company.

The repair man was very polite and knew about the Samsung dryer repair that he had to do. After checking out the problem know that it was the heater element that was wrong. Within a few minutes he had replaced the heater element and the dryer was working great.

I think there is always anxiety when something breaks in your home, when you call Choice you get a representative who understands you and your time and wants to help you get your claim settled quickly. I had to chase the serviceman a little because he was very busy, but he worked around my schedule, was local, and very professional.

Made a claim today, the service technician came out promptly and gave his diagnosis of the issue. Our claim was denied because the company's "legal team" reviewed the claim, came up with proposed reason for the occurrence and denied it, all within a few hours. They said the air unit was vibrating and caused the issue. No vibrations, the unit had nothing to rub but air... just like this product's promises... air and a lot of it. I have used American Home Shield in the past and changed due to moving and reviews that AHS is slow in our area... Better slow service than what I got. Please save your money! Find another company. This one's a rip off.

I placed a call to tell you guys about my claim. I instantly was issued a claim number and was told I would receive an email with instructions. Your claims reps provided me with a contact number for an electrician. I made an appointment with him. The contractor came out and fixed the problem within an hour. He was courteous and professional.

Repair person was on time 11:03 (11-1). He made diagnosis and repaired by 11:30. I would use them again. He was very polite, presented his badge before entering residence. Dependable company. I would recommended them to my neighbors.

Service tech was on time. Found the problem but needed to overnight the part. Even though the next day was Saturday he came out, installed the part, fixed the problem and was on his way. I would highly recommend this tech. He did a great job.

Excellent service - quick response time from contractor - and he diagnosed and fixed the problem in under 30 minutes. First class AAA+++. This is by far the best home warranty cover that I had had in the last 10 years.

I had 3 different appliances go bad in one week: garbage disposal, dishwasher, and my A/C!!! Choice addressed all these issues right away, and repaired within days! So pleased with services! I already recommended Choice to all my family members!

I was very pleased with the service. Choice Home Warranty quickly responded to my call. The guy who came to help was friendly and reliable. Overall I had a great experience with this service. I would definitely recommend Choice Home Warranty to others.

I received a call from Choice Home Warranty this morning and they were very apologetic for what had happened and offered to pay me a full refund for what I had paid to obtain the Home Warranty. The phone call meant so much to me because I felt like I was finally heard by someone and they cared enough to resolve the dissatisfaction. This to me was more important than the money because now at least others may be treated better and the company will hopefully hire better customer service representatives. That is how important customer service is and Choice Home Warranty proved that we can still have our voices heard and be cared for. Thank you.

Our furnace went out on a Thursday afternoon. We called CHOICE and the customer service person was very helpful in trying to get us a technician ASAP. The technician they got couldn't get to us until Monday. So I had to call a local guy myself to come the next morning. CHOICE spoke with my guy and then he fixed my furnace. CHOICE then sent me a form which I printed up and filled out and then had to fax back in order to get reimbursed some of my money. They said it'll take 30 days.

I have been paying them for around 10 months and in my first claim the tech for my washer canceled 3 times. When I called customer service around 4 times all but one person were short and rude. The tech came out and I paid him the $60 call fee. He had to order a part and returned around 2 days later and installed the part. Then he said that the motor blew out the circuit board and it still didn't work. Choice said that because of the second trip out for the board it was not covered. The tech said it would be around $250.00. I was floored when I called Choice and they said that because of second trip it would not be covered. WHAT A JOKE!!!

Washer repair was made in a reasonable time (2 days). Response was early in proposed time frame (10:00 AM to 2 PM) 11:00 AM. The solution was quickly explained and demonstrated and appropriate part ordered. Very satisfied.

I reported my dishwasher problem online and received a reply with the technician's number within 30 minutes. The authorized CHW service technician was prompt, courteous, and knowledgeable. He determined the problem, ordered the repair part and fixed the dishwasher in three days. An excellent experience with CHW.

Company came out, told us what the problem was and said they can have it repaired in 24 hrs and it will only cost the $60.00 service fee. Excellent customer service. We even received a followed up service call from CHOICE to make sure everything was going smoothly.

Made a claim for repairs to my washer and dryer. The customer service representative with Choice was very polite, helpful and informative. Although it was two separate claims, I was only charged one service charge because the same technician came to repair both units. Received a call from the technician the same day I made the claim and they were at my house the next morning, with repair parts. Quick, easy, seamless claim and repair. This was an excellent experience! If you don't have Choice Home Warranty yet, you should get it as soon as possible!

He was professional, timely, caring, and knowledgeable. As he was doing the job a pipe broke. Not his fault. He then quickly responded, shut off the water, and cleaned up water. He then got water out of carpet. I would use him anytime.

My experience with this claim was great. The repairman came as scheduled and so far my issue has been fixed. And yes I am satisfied with this company because you have done everything you said. Also the Phone Rep has been great and helpful. I plan to continue my service with this company.

I called to submit a claim this afternoon and had a great first experience. By the end of the day I'd received two phone calls and a visit from the technician. He was courteous and explained the process. Repairs are scheduled and my co-pay is all had to pay. Wonderful first claim with this company.

I was told the door seal for a dishwasher wasn't covered. On their website it says "INCLUDED: All components and parts, except: EXCLUDED: Racks - Baskets – Rollers – Hinges – Handles – Doors – Door gaskets – Damage caused by broken glass - Cleaning." No door seal included in that BUT because the door seal is included under the stove, then it's covered under the dishwasher. Doesn't make sense, huh? Horrible customer service.

On January 18, 2017 I placed an order for repairing my broken washing machine that was working perfect and suddenly started creating noises. CHW immediately assigned a repair agent that came the next day and checked the machine ruling that the cost of repair is more than what CHW would offer and there is no clear part number although that machine was almost new. Anyway, CHW decided to offer me a compensation to buy a new washing machine and although their offer was about half the cost of a new machine ($400) I couldn't say anything because CHW representative was so nice and helpful while reacting quickly. I am so proud to be a loyal customer with CHW and I intend to keep being so as long as we live in USA.

Called in problem (leaking hot water heater)... within a very short time had the information of what plumbing company to call. Called and they came out within the hour. There was a loose fitting on the cold water intake on top of the tank and that was fixed quickly!

The technician arrived to my home promptly as scheduled. He diagnosed the problem and my well pump was repaired and has been working successfully. The representative who discussed my repair service request was also very helpful and quite courteous. Thank you CHW for your service.

I would like to express my sincere thanks for C. B. Mechanical Service diagnostic, ordering the part and installation of to inducer motor for my heating system within 23 hours. Clarence was my technician and he was very professional. Excellent customer service.

Although I discussed both water heater coverage and ac/heating unit coverage at length with the sales person, it is apparent that there are so many exclusions. That they do not really cover anything. This company is a joke and the policy is a waste of money.

Choice Home Warranty should not be used by any consumers from here forward! I live in Arizona and my air conditioning went out two days ago. The claims manager called this morning and said that repairs are not covered because they RESERVE THE RIGHT to select which AC is covered!!! I paid a three-year policy and am not covered because they can select which units are covered, which is the opposite of what I have in writing in my contract!!! Buyer beware with this company. They are a fraud!!! I am sure that there are decent companies in the marketplace, but this is not one. And by the way if you prepay you will not be refunded any unused premiums!!! Keep that in mind when you give them your credit card information!

The system worked as it was designed. I had a problem with my dryer. I called Choice, they contacted the service company, I set up an appointment, I paid the call out fee, the technician evaluated the problem, ordered the parts, and came back 2 days later and made the repairs. I'm satisfied.

Our A/C was not cooling. I called on Choice and was told that our account was behind. This was unknown since it is an automatic pay. Monday, I paid, was given a claim number, was called by a service in 2 hours. They came and replaced fan motor. All is great.

It was difficult to mark excellent because we had a pretty rocky start. I didn't mark excellent because I "had my way". I filed a claim because my contract said that the valve was covered. If that valve wasn't in my contract I wouldn't have filed a claim. The gentleman who I talked to, in the end, and I do mean gentleman, and I came to terms and everything after that went smooth as hell. The valve will be replaced today and I will pay for the restoration of the wall. Thank you!!

Attempted to heat breakfast roll and microwave made electrical noises and then a loud report that sounded like a gun shot! Called Choice Home Warranty and repairman came out the same day! I could not believe the service! Appliance could not be repaired and Choice called me immediately with amount of money they would give me for replacement. Could not be more pleased with this service!

The toilet would not flush, On the Side Plumbing was dispatched to my home. The service tech came out, saw the problem, called me to go over the issue before fixing it. He was very friendly and had experience to complete the job.

Cooper Garage Door Opening did a fantastic, quick and thorough job replacing the motor in my garage door. They came on time and even had to come back after hours to bring and install a wall panel. Also Choice Warranty filled my request quickly and had the contractor call me within an hour of my online request. I would highly recommend Choice Warranty and Cooper Garage Doors.

To date the service interaction I have had with Choice has been positive and very easy. The service companies they have provided to handle my needs have been exceptional. Great customer service. Caring about our needs and complete satisfaction. You can't beat the value of this whole process.

Had an awesome experience with Choice Warranty. Always get response very same day. And they take care of reimbursements in a quick and efficient way. Never had any issues so far. Excellent customer service.

I purchased home warranty last month and I had already made 2 payments on the policy. Sunday morning I woke up with a loud noise coming from my pool pump. I contacted CHW and the technician came on Tuesday. I got a call from CHW telling that they were not going to cover my pool pump as the diagnostic test showed the problem has been there before the policy and that it does not happen overnight. I told them that this was the first of my knowledge that there was a problem and how can they determine that. I was very upset and they refused to pay for the replacement. I canceled my policy straight away and would not recommend this company to anyone.

I filed my claim (Leaking water heater) late at night online and received a phone call 5 minutes later. The technician came the next day and was able to fix the problem immediately. All I had to pay was the 45 dollar service charge. I highly recommend Choice.

The Customer service Representative was very helpful and professional when handling my claim. She made sure I understood everything when handling my claim. I WOULD recommend home warranty to a friend for sure. The process put my mind at ease knowing home warranty would take care of our issue.

The warranty covered the repair as the company described. I was a bit anxious because of stories from friends about disappointments with their warranty companies. I was very happy that our experience was very satisfactory. The technician, was prompt, friendly, courteous and knowledgeable. We were very pleased with the service and will recommend CHW to others.

Excellent service, Jeremy is great at his job, very courteous and professional. Completely satisfied with the way the claim was handled. Claim was handled great from the first phone call, premium followed up the same day to set up an appointment and tech was at my home within three. Service was great.

I was very impressed with the line of communication that Choice Home Warranty put forth to keep me notified about my claim (plumbing problem) and the technician they sent to my home. The technician was professional and did an outstanding job. I would highly recommend this plumber.

I had a problem with my washing machine. Emailed Choice and the next morning I was contacted by a service company and I made an appointment. Long story short Choice gave me a generous credit toward buying a new machine. I'm very happy and will continue to recommend their service to my friends. Thanks!!

Would highly recommend Choice Home Warranty to my friends. The Choice Home Warranty answering service was pleasant, customer oriented, and provide fast service. The company, Overhead Door Pros, ordered the replacement garage door opener and returned and installed it in two days. I also highly recommend them. They are professional.

I was contacted and scheduled promptly for my service. The tech that came out was very professional and courteous. He worked within my busy schedule to accommodate. My dishwasher is now in fine working order. I would recommend to friends and family.

The customer service provider was efficient and effective. Something in the initial contact was lost and an appointment was made without my consultation. However, I called them back and it was immediately resolved and rescheduled to meet my needs. The service technician was polite, thorough in his diagnosis, and kept me informed throughout the process. Then, I was informed of my reimbursement for the current value of my machine, which was fair. The entire experience was what I hope for from an excellent home warranty service. Thank you.

I had a couple of incidents that I called up and asked for them to send someone out. The first situation was when my heat went out. They assigned my case to an appliance place. I was unable to get in touch with anyone there after they gave me the number. I called Choice back and explained the situation to them and they must have reached out to them at a different number. It was 20 degrees and we had no heat from the night before. They told me the earliest someone would be able to get out to me would be between the hours of 8-10pm. That's a full 24 hours without heat.

Fast, friendly. I would recommend to my friends. Everything was taken care of to my satisfaction. The whole experience was good, from beginning to end. Very professional. I had no problems at all. I look forward to using this service again. I am very happy with Choice Home Warranty.

Dryer did not operate. Your customer service called a few hours after I reported the issue with a service provider. I called the service provider, he came the next day. Identified the problem. Ordered the part and installed two days later. I was very satisfied. He came when he indicated he would. I would recommend Choice to anyone based on my experience.

Frankly I was concerned about the quality of service I might receive after hearing horror stories about various home warranty companies. I have been very pleasantly surprised. The Choice personnel are friendly, professional and helpful. The contractors we have dealt with have also been friendly, efficient and knowledgeable. I am very pleased we chose Choice and would recommend them to anyone.

Could not repair so we get $318 towards a new fridge. Can't get an old ice box for $318. Repairman was polite and thorough and explained to us the problem and coordinated with Choice to get the cash. We need help to remove the old unit to the dump and remove door for child safety.

Electrician did a very good job to repair my furnace. He made me feel good about telling me some things to look out for when I am having some problems with the furnace. He was very knowledgeable about what he was doing. He suggested that I keep a close eye on some problems that could occur later.

My washer wasn't working and I call Choice Home Warranty and they call a repairman and they were on time and clean and very nice. Fixed my washer. Good service man and good warranty with Choice. Thank you.

Request was answered very promptly (less than 24 hours). Technician was prompt, and courteous. Technician was very neat and clean. He discarded all waste from his work. Will definitely recommend this company to family and friends. Choice Home Warranty is very reliable.

Great job, fixed the garage door opener problem in seconds! Turnaround time was less than 24 hours, couldn't be more satisfied with Choice services. Thank you! Keep up the good work! Stay in the lead!

Was pleased to have the pool pump replaced. It had been repaired many times which lead to many other service calls. Caribbean Blue Pools did a good job of communication and professional installation. My issues were all resolved. I was disappointed that the limit on the pool pump was $500... since I had to have it repaired again last year. But, problem solved!

I am so pleased with Choice as my home is a rental and I live out of state. When there is an issue I receive frequent updates and my tenants tell me the repairmen are all very professional. They have been straightforward and so far there has been no gray areas as far as billing and service.

A Choice warranty contractor contacted immediately after the claim was submitted. The tech arrived promptly & was very courteous. He explained what he had to do to fix the problem which I appreciated... He was very knowledgeable & completed the job timely.

They responded quickly and pool was repaired very nicely. I have had CHW for about 4 years now and I am very happy with them. It is very easy to submit for a claim as well, any day, any time. The response time is great and the companies they use are trustworthy.

Dryer stop heating. Claim was issued to tech within one day. Tech was able to replace part and even advised us how to clean the dryer inside and keep us safe from future issues. Good job overall from Choice and tech who fixed this issue.

As soon as I get an answer I can comment more. Very impressed with the tech. man Eric who came out & checked out my garage. Very professional. Haven't received answer yet on what is gonna to happen. But I will comment more as soon as I can. TY.

This was the third time I have had to have this opener repaired since it was purchased several years ago. The last time was in July of last year at which time the circuit board was replaced. All of a sudden it started doing the same thing again so Choice replaced the whole thing! I am very pleased with Choice. This is my second year of purchasing coverage.

We were Choice Home Warranty customers for 4 years due to the price of their plan. The work was hard to find technicians to work with this company frequently 2-3 day lead time on issues such as septic and air conditioning issues. They were not willing to do work after 4 days after the 1 year mark of previous work being done since their paperwork was behind and lost a customer of 4 years due to it.

Came in Monday afternoon and realized I had a problem with air conditioning unit not coming on. Called service center to report. Had information for service company within 5 minutes, was able to contact them within 30 minutes. They were out next day and determined the problem. Choice authorized service on Wednesday and my problem was fixed by Friday morning. Very pleased with prompt service of both Choice and the repair service.

Thermal coupled went out Sunday. We filed a claim and had it repaired by Monday. Their service was exceptional and quick. Disposal had died earlier in the week. Asked the technician to take a look to see if could be repaired since he was already there. It couldn't. So we filed a claim and he was able to take care of it at the same time. Fantastic service! Just wish we had added on some of the optional coverage. It would be well worth it.

I put in a after hours request on Friday 3/3/2017 to have my washing machine repaired. I immediately received an email with a time to expect the technician to arrive which was Monday 3/6/2017 between 1pm and 3pm. Service was prompt and efficient. Very professional! Couldn't have asked for better service.

The customer service is excellent. The contractor's list could be improved. The process seems to work better if you pick your own contractor and the cost seems less. The coverage exemptions or limits needs to be explained better when you purchase the policy.

The technician snaked the kitchen drain line. It was a difficult job but it was successful. Mohamed **, MK Plumbing, was very nice, efficient and very qualified. We were very satisfied with Choice Home Warranty and MK Plumbing LLC. Would recommend Choice Home Warranty to family and friends.

We filed our first claim request as a customer of CHOICE Home Warranty and it went flawlessly. We received a response from the CHOICE claims team within 24 hours of submitting our request and had no issues scheduling an appointment with the preferred vendor. The repair company was knowledgeable, polite and (so far) the appliance they repaired is working great.

Choice had someone out to check out the dryer within 2 days. Unfortunately corrosion is not covered, so I did not get a new one. However, CHOICE is sending me a check for the initial repair had that been the only thing wrong with the dryer. I am happy with that as the check will cover the repairman's visit plus some on my new dryer. Thanks CHOICE.

The Choice Home Warranty rep was helpful and the repairman was efficient and on time, which is always appreciated. This was a positive experience from the initial phone call to the completed work order and we appreciated the professionalism all around.

The problem (Clogged drain) was addressed and taken care of swift. Satisfied. The workman was professional and knowledgeable. I feel I am receiving a real value for the money I am spending. I have and will continue to refer Home Choice to my friends and relative.

After submitting a claim to repair my non-working A/C, I received a call THE SAME DAY from the vendor requesting to come repair it. I don't think it gets any better than that. It was repaired and the service techs were well trained. I'm happy about this!!!

I am very please with the fast response from Choice Home Warranty to assist me with purchasing a new built-in microwave. The experience was just as good last year when my spa was repaired. I am fully confident that I am now in a worry free position with my house and appliances and facilities.

Response with information on service telephone number was returned within one day, both by phone and email. Response from repair company came that evening. Company for repair was knowledgeable, dependable, and conscientious of our property. I would recommend both Choice Home Warranty and repair company.

I have four properties with warranties with Choice. In the past several months I have had some very unpleasant experiences with issues and how Choice handled them. I have discussed these issues with supervisors and I can see where they are really trying to make some great improvements from their customer service, to the techs that they send out to resolution of the issues in way of payments. Thank you for listening and working at doing better!

I placed my first call and received great customer support. The tech for my fridge came the same day to evaluate why my food was freezing in the fridge part. Now I received a email from the Customer Service dept at Choice telling me to call them. I placed the call and was told the control which regulates the temp in my fridge needs replacing but that it is not covered under the warranty! Are you kidding me? Please shop around for home warranty company because I was sold on this because the salesman stated it covers everything. Big Fat Lie!!

I was very pleased with the service I received from CHOICE and the Contractor that they sent out. The time frame from the call to CHOICE and the Contractor fixing my Washer was very short. That is excellent service and no laundromat trip for me. Thanks CHOICE!

I was having an issue with my oven. Not reaching cooking temperature and when first turned on, had a gas smell. Once I called, 'Apple Appliance' was at my door, same day, within a few hours. Had all the parts needed. Above all expectations. Thank you.

I agree with the prompt service, I called at night and the next day I was able to scheduled contractor to came out and addressed our plumbing problem right away! Very impressed with their service log and how fast they have that done. Staff took time to really check the problem and make sure it's done.

I called on a Friday and before the day was over, I had an appointment set for Monday (since it wasn't an emergency), I was very pleased with it. The tech called in the morning and got to my home even quicker than he said. The tech quickly diagnosed the problem and fixed the air conditioner. Very pleased.

The technician was very knowledgeable and very personable. He saw the problem with my dryer and has ordered the parts needed. He was prompt and his appearance was one of cleanliness. I have no doubt that my problem will be fixed as soon as the parts come in.

I like that this company is open 24/7 as you never know when an emergency will happen like a broken pipe or your refrigerator breaking down. They were very pleasant when I called for dryer repair. They handled everything. The next day I received a call from the repairman who set up an appointment that day. He never showed, though. I phone Choice Home Warranty and they messaged him to call me right away. He did and we rescheduled. It wasn't the company's fault but this technician that they utilized. I finally got him here last Friday and he looked at the dryer and told me he had to order a part. I am waiting for the part to come and and I am sure he will call to schedule an appointment promptly.

Technician was efficient, knowledgeable and helpful in giving tips on preventive maintenance. Initially told me it might take up to a week to complete repair. Called me the next day and asked could he come by in 20 minutes to complete the job.

This was the fastest service I have received. Repairman who came out was very knowledgeable. He came out on a weekend within hours of filing the claim. I would recommend this service to anyone. He had my furnace working before he left.

I had an icemaker dispenser problem with a bad relay. Choice sent out a technician from Sears, he diagnosed the problem and made the repair very quickly. I am very, very satisfied. This repair was not supposed to have been covered under my warranty but Choice made an exception and sent out a technician. I had agreed to pay for the repair but choice covered it for me.

The stool in our master bath would often stick and not fill after being flushed. It often leaked when it did fill. Quality Home Services sent Trent ** out to fix it. I was very happy with his work and would like them to do any other service needed in the future!

I submitted a warranty claim on the Choice Home Warranty website for our washing machine that had an internal leak. Within hours I received an email back with the name of the repair company that was due to come out and also a phone call. I called the repair company direct and they took care of the issue prominently.

I called the customer service center at 8am and by 3:30pm a technician was at my home to address my Furnace Problems. He was very knowledgeable and polite. He diagnosed the problem quickly and was very satisfied with his service. I would truly recommend this warranty company.

This is the first time that I had to file a claim with Choice and it was beyond my expectations. It was very easy to file my claim and I had a response within 24 hours. The company that was sent to do the repairs was very professional as well.

The process was as promised: called Choice Home Warranty and reported the problem. They contacted us with a repairman who came out, found two wires that were touching, fixed them, switched the breaker back on and the pump was back running. The process was quick, professional, and painless. Nice job!

My pool pump was failing and making awful noise. The service provider rejected my claim, but I was able to call a local technician and easily filed a claim for reimbursement. Customer service from Choice was excellent through it all!

Within 24 hours of my call to Choice Home Warranty, a contractor called to set up an appointment for my washer. Since then, Choice has been keeping me informed on the items that have been shipped for fixing the machine. Thank you for all your hard work for the resolution of this problem.

When our water heater stopped working, I immediately contacted Choice Home Warranty. They dispatched a technician the very next day. He was very professional and knowledgeable and when he discovered that the unit needed to be replaced, he put in several extra hours of work to get it taken care of that night. We appreciate the prompt and professional service, even though it turned out that the replacement was not covered by our policy.

First claim with CHW... dishwasher leaking. Tech came out... diagnosed the problem... said he would order the parts. Paid him $45 service fee. Got a call from CHW telling me the claim was denied. Feel like I've been ripped off!!! Have already paid them $150 total and got nothing in return. Not a happy customer.

The day after I filed the claim in a short telephone call, a qualified, well-trained and respected service professional in our community came to our home to assess the problem we were having with our washing machine. He made out a report indicating the approximate amount of the repair, which was more than the unit was worth, and the day after I received a call from Choice Home Warranty settling the entire matter. Fast, competent and extremely fair CHW proved to be the best warranty company I have ever dealt with. I have recommended the company to family, friends and anyone else I thought could use the service. That was just about everyone.

Tenant called that toilet was not filling. Called Choice for the first time. An order number was provided. The next day I received the name of the plumber. He came the next day, fixed the problem and I paid the deductible. Very easy.

Got quick response and problem was resolved. Didn't like the fact I had to pay full amount of plumbers fee of $597.00 and I was only approved $500.00. I have not yet received reimbursement and now this month's payment has been withdrawn from my account.

After calling about my AC not working, I was happy to hear from the repair company and schedule my repair the next day. The repairman showed up when he said he would and diagnosed and fixed the problem quickly. I was happy with the service I receive from Choice HW and the repairs are always quick and easy.

We purchased the highest coverage you can buy from CHW company when we purchased our home. The first claim was our AC. They found some 'fly-by-night' repair person. After checking the system, all problems were not covered. Next was the refrigerator. Same thing - a simple system failure and it wasn't covered. Next, the garage door opener. A simple spring breakage and, you guessed - not covered. They have horrible customer service, don't cover normal wear and tear as claimed, and this company is a SCAM. DO NOT BE FOOLED BY THEM.

My disposal stopped working so I called Choice Warranty and they had a service company contact me on the same day. The CMS repair operator, Kenny was out within two days. After looking at the disposal and seeing it was burnt out they replaced the bad unit. Great job!

I had three service requests. All had bad experiences. The hot water heater was not covered. So after waiting almost three weeks to get answer. This is beyond bad company. Do not use it. A waste of your money. Nothing is covered. Out of pocket monies was close to 2500.00. Placed on hold for more than a hour. Cancelled my contract with them. No confirmation ever sent to me. Worst experience. Do not recommended. Run from them and their contractors.

Garbage disposal was replaced today. From me filing a claim, to the provider completing the work, it all went smooth. A very easy process for the homeowner. I've had to file quite a few claims in the past year so I speak from very recent experience.

The repair man came out and took down the model number of the refrigerator and told me the control needed to be replaced. However, I have not heard back from him since. That was several weeks ago and I would have thought that he would have gotten back to me before this.

I purchased warranties for several rental properties and was very pleased with my first claim experience. The heat went out on a Friday, so I was concerned my tenant would have to go through the weekend without heat. I initiated a claim and the process couldn't have gone more smoothly. The claim was processed immediately, communication from the local HVAC company was great, and the repair was done within hours.

Appliance Mart has done a great job so far. The job is not complete as of yet. The part for the ice maker has been ordered and is expected to arrive on Tuesday of next week. I have an appointment for Appliance Mart to come back on Friday of next week to complete the job.

The repairman was very friendly and helpful. He had no problem in explain my issues and he knew what he was talking about. He put my water heat parts back in place due to other repairman left parts off. He cleaned up and left my home in great condition and informed the warranty company of all issue. He fix the water heater so I could use until it is replaced.

I had two claims and one was handled perfectly and the second one the company was sloppy and I called Choice and they took care of the issue immediately. I was able to get a new technician out quickly and get my product working at the correct rate.

I have had a good experience with customer service when I call in and the service professionals that have fixed my appliances. I have 2 contracts with Choice and one I have had for years. However, I recently had service call for my microwave and dishwasher. Unfortunately, they could not be repaired and had to be replaced. I received 295.99 for both appliances. I searched diligently to find replacement appliances, even used/refurbished appliances. I eventually for appliances, but I had to spend $200 of my own money to replace. I would have felt better if I spent maybe $100, not $200 of my own money. Just a little disappointing that I spent over $1000 of own money to cover my appliances and had to spend money out of my pocket to replace them.

I have an agreement with Choice Home Warranty to service my appliances as needed. When my microwave broke, Choice sent a technician to repair it. The technician said the control board had shorted out which made the magnetron burn out. He said there was no way to repair the damage and I would need a new microwave. Choice's policy is to replace covered appliances if they cannot be repaired. However, Choice told me that the problems with my microwave were "preexisting" so they would not honor their agreement.

I had problems getting my washer to start. It gave a "F" code but the book did not explain what the problem was. Choice sent a repairman from All in One Appliance. He knew exactly what the problem was, fully explained it to me, and called Choice for instructions. I paid him my portion of the bill, he ordered the part, and he came back and installed it. The washer works fine now, and I am not only happy with Franco (the repairman), but with Choice. Both get five stars!

I called into Choice Home Warranty with the intention of signing up. The bad experience began the moment I spoke to a rep. I had a few questions and scenarios that I needed answered before proceeding. However, during the questioning, I noticed that the rep seemed agitated and not interested with me or my questions. Keep in mind, I was very nice and the questions were short and he even answered them, although with very little care or interest, and even let out a big sigh of frustration. At this point, I was getting annoyed, and rather than letting this go on, I thanked him for the information and told him I would call back due to a meeting I had to attend.

I called because I thought my hot water heater had gone out but after the service man tested it, it ended up being a bad breaker instead. While checking for the burnt out breaker he discovered another one that was bad. He replaced both which he already had on his truck. Fast easy repair with a friendly service man.

I had several electrical connections that were not working. One of the outlets was burnt when the connections stopped working. The company (AMP- D Electric) responded to my request within 12 hours and we scheduled a mutually agreeable time. The technician arrived on time and explained the situation (an old worn out socket). He resolved the problem within an hour. He was courteous fast and professional. Service with Choice has been superb.

From time of claim submittal to completion of repair, I was impressed with promptness and end result of my repair. I also received notification of receipt of my claim and the status of it. The technician was prompt, knowledgeable and very professional.

Toilet repair - The company was expedient, professional and very friendly. They were able to determine the problem and resolve it very quickly. When I registered my claim I thought that it would take a couple of days, but it was done that same day. I would love to have their services for everything.

The response was very fast, the service crew that came out to fix my A/C & Heating unit were very professional and made the repair the next day. Choice Home Warranty was very professional, answered the phone right away and helped with the emergency (nature of the problem). I would to thank everyone involved.

Choice Home Warranty Rep was very professional and courteous. They were able to get a technician out to my home within 24 hours! The technician was professional and most helpful. I definitely made the right choice with Choice Home Warranty, and have already recommended it to friends and family.

My kitchen sink garbage disposal machine sprung a leak. I called CHW to submit a repair claim, which was handled very quickly. I was given an order number, and shortly thereafter was contacted by the repair service that CHW had notified. Service repairman came to my house within the hour (of my call to CHW) to replace the defective garbage disposal machine. Problem solved in short order. Very satisfied with the outcome.

Electricity repair - The company responded very quickly and fixed the problem. I would recommend Choice to all my friends and family. Choice Home Warranty has a A+ rating with my family and look forward to doing continued business with Choice and has the very best customer service for an above fair price. I am glad I subscribe for 5 yrs with Choice.

I had an issue with my plumbing. CHW representative was prompt and courteous. She explained the whole process. I received a call with the repairman contact information. I called and set up an appointment. I called on a Friday. Issues fixed the following Monday. Awesome service. I will be a lifetime customer for sure.

My heating unit quit running so I called to a technician to come out. Had an appointment for 8 am. He showed up at 3 pm. Took 5 minutes looking at the unit and told my wife it must have been a electricity surge. Spent 30 minutes on the phone with Choice Home Warranty then I get a call it's not covered because it had some rust on the unit.

We bought a plan with them and after several months our gas range stove top went out. I paid the co pay of $45 for the tech to come out. Choice blamed me for it saying it was normal wear and tear or lack of maintenance. What? I pay them $50 a month and they cover nothing. Do not use them!! They are crooks!!

I had 3 appliances that needed attention and it was taken care of in a very timely matter. The technician was very good and fast. Just waiting on parts for refrigerator and stove. It should be fixed by tomorrow. It was also very easy for my renter to call this order in and they were very impressed with the process.

The tech said my AC compressor wasn't covered since the fan stopped working and caused the compressor to overheat. They allowed me a $300 credit which I think is a bit unfair. How would anyone know to go stand by their AC unit every day to verify that the compressor fan was working or not working! I am not happy other than for the $300 allowance which is only about 10% of the cost for a new compressor and fan.

I found lots of water under my kitchen sink. Found that the garbage disposal was broken and water was coming out of the unit. I called CHW and made a claim. They dispersed a repairman the next available work day who replaced the unit. This was excellent service.

Only complaint I had was they would not come after 4:30 pm so I had to wait almost a week after I contacted Choice Home Warranty. Wish businesses were more flexible for people who work. Glad I had a Monday off or I would have had to take a day off. Also, they don't set an appt time until the day they show up, which is inconvenient. However, they did a good job and cleaned up afterwards.

Our Maytag washing machine did not pump the water out after each cycle, and thus we were unable to complete washing all of our clothes. Choice notified Appliance Tech of our problem and they responded within minutes of our call to Choice. The responding tech was excellent and replaced the pump which had become defected.

CHW is the cheapest, but certainly the worst. I have had 2 claims in 3 years. First claim (a $150 fix) was eventually approved, but I had to fight for it and pay for a second opinion. Current claim is denied. Blower motor not working properly. Their approved technician came out, took pictures and couldn't proceed with a diagnosis until they approved. CHW then denied the claim because they say my filters are dirty. I use 4" thick filters and have supplied a maintenance receipt showing they were replaced 4 months ago. I then hired a certified technician to physically remove the blower motor and he diagnosed the motor problem as bad bearings. He said the dust buildup within my blower compartment and filters were normal, and that the bearings issue has to do with the fact that the motor is 12 years old. CHW is sticking with their denial.

I am a new customer and this was my service call. I tried calling customer service but that didn't go through. Then I sent an email and thankfully within few hours I got the response giving me details for the contractor. I called the contractor and they were very quick and professional with the service. But then, it seems there are many exclusions in the coverage, and we had to pay extra for rollers.