Choice Home Warranty Reviews

Warranty company terrific. I had an appt for Tuesday between 3-8PM given to me by the warranty yet the appliance place called me at 645 AM Monday wanting to come out. Advised them I had prior plans and I had prior plans and they came out Tues at 9AM. Part approved fast and another worker came out today and replaced the part. Appts need to be kept to better, otherwise everything good.

We purchased the Choice Ultimate package as part of our new home purchase in May '18. We also added on the pool/spa coverage for our saltwater pool. Right after move in, we had an issue with the Dishwasher. It took 3 visits for the technician to get it fixed. Each time I had to call and call and call both the technician and Choice to keep things moving. This was after the first tech they set me up with just no showed. When the tech left, he didn't even reattach my dishwasher to the cabinet, my husband had to go buy wood screws and do it himself!

I try reaching the customer service person regarding my claim. No one answer. Waited for 30 min. Customer service is bad. If you wanna purchase policy they answer quick but if you have questions about existing policy or tell them you wanna cancel no one come on the line to talk to you.

Well it started wrong from the beginning when I was the one who had to contact the tech for eta on my AC problem. He said unfortunately he'd have to delay his arrival 30 past the estimated arrival and 1 hour and 30 minutes later than the late arrival I had to contact him again for him to come up with an excuse of not being able to make it at all and needed to reschedule for anytime the next day. He said he usually gets started by 7 and I said that would be great but then retracted by asking for it to be around 9am or 10. Having no choice I agreed.

My tenant was without HVAC for two weeks. The technician that were sent by CHW disconnected the A/C and loosed the service port caps causing the Freon to leak. When I explained to the case manager she was very short and impatient and just wanted to get me off the phone. CHW said they will send a check per their technician reports (who loosed the caps and wanted to charge me additional money on the side). I called an independent A/C Company. They had to fill the A/C with Freon which cost me extra money. Very bad, aggravating experience. Very poor experience.

I was very pleased with the customer service person I spoke to. Very fast in getting a repairman to fix the problem. Would recommend Choice Warranty to every one. The service technician was able to fix the problem that day and I am very pleased with the service they provided.

Yesterday, I had the pleasure to speak with Frank ** to assist with a home warranty for our future home in Charlotte, NC. No doubt, one of the best customer service encounters for me - Frank was professional and very knowledgeable of warranty options available. He listened and assisted in our selection of a 5-year plan. Thanks and 5+ Stars for Frank!!

My water heater is 14 years old and the pilot light won't stay lit. First, Choice tried to deny my claim saying I had a tank leak which isn't true and not in the service documents provided. Second, they reversed their decision (good thing) and going to replace control valve and burner assembly. BUT, I researched the cost of those parts (not labor) and they are between 1/3 to 1/2 the cost of a new water heater. Don't make sense to consumer! Seems to me they are stalling until it develops a leak and then it is NOT covered by the warranty.

CHW made sure that my service repairs were satisfied, by responding to my claim within a few minutes. There was a mix up at first, but after I contacted their customer service department they responded positively to my situation and my repairs were completed in timely manner. I am very satisfied with the work that was done by the technician. CHW responded lightning quick to my inquiry and needs!

Had to wait almost 48 hours - ridiculous for an AC NOT cooling with temp (heat index) @105-110 degrees with a very sick spouse (Stage IV B Cancer with swollen ankles, few, hands from the HEAT) with no sympathy whatsoever. You sure cashed the Paid in Full Check to buy this Insurance much quicker? The Technician was awesome - (CForce) Roberto - ITS CHOICE who was not. WE WILL NOT be renewing - you denied our previous claim (Plumbing) & were very nervous about the AC Claim - the wait was excruciating in the HEAT.

People at Choice HW customer service was so friendly, courteous. They understood our requirements. Excellent time to respond, excellent service. IGD Plumbing LLC technician was courteous and friendly, he did a great job. We are so glad to have Choice Home Warranty.

My claim is closed online. My air conditioner is still broken. I can’t reach the technicians that were supposed to be here this morning to install a fan motor. I’ve been on hold with Choice for 1 1/2 hours. Luckily for me it’s only 100 today instead of 110 real feel outside.

Troy **, the representative helped me understand the whole process and explained me the benefits of getting the warranty. I am very happy with his knowledge and services. Without any hesitation, I can recommend him to be a good contact person to get Choice Home Warranty. Hoping this will be helpful in future.

I couldn't be more pleased with this Choice Home Warranty company. I have heard so many horror stories about other home warranty companies. Choice is the best! Quick turn around from the time I made the call, to the time a technician provides a solution. Thank you for making my first home experience the best.

I just had an issue with my refrigerator. After paying the deductible, I got an email from CHW "Great News! We have received the diagnosis on your claim. It is more cost effective to replace your refrigerator than to repair it." Well, turn out that they were offering me $500 for a replacement. After complaining, they raise it to $600 because that was the "Replacement Cost". Well, it is a simple SidebySide Refrigerator, with icemaker. But, the lowest I could get was $1000. So, be warned, they will not "Replace the appliance". They will just pay whatever they want. I won't be renewing my contract. I have another home with a Samsung Refrigerator that costs at least $2000. So, if this breaks, I will expect the same "Replacement Cost". Not worth it! Also, waiting on the phone for over 2 hours (for real!)...except when you select sales department.

I was notified before and prior to tech arriving. Sent a picture of who would be arriving. Given clear picture and company information.

The tech Brandon with Air Today did a great job diagnosing and servicing the problem. He was professional and courteous. CHW has been a great company to work with. They are prompt with claims and notifications make confirmations simple and easy. Thank you for your service and courtesy.

It was a very good beginning. The explanation of services were articulated very well. The representative ensured I was aware of every option that would give me a lower rate. The process was fast but detailed with the information that I felt was important.

CHW Technician, ADIL **, did an excellent job and workmanship was excellent too. Choice Home Warranty has always being expedient to resolve any home warranty issues. They make the process to request a claim feasible and create a claim almost immediately to resolve home warranty issue. I would highly recommend this company. So far they have not failed on their word when it comes to our home warranty. Thank you and keep up the good work.

Worst experience among home warranty companies I dealt with. One of my A/C units went out. When I opened a service request, they offered to send someone after 5 days. Worst part is they denied repair and replacement recommended by the service technician, saying the A/C unit was not maintained. I am canceling my plan with them. Makes you feel total scam.

Living in an extremely hot region often requires IMMEDIATE assistance for AC repairs and is not just comfort issue but a medical one. Responding in a timely manner makes a difference. Choice allowed me to secure an outside contractor that could respond quickly without a lot of red tape and hassle. The reimbursement process seems streamline although I don't know how long it will actually take.

We bought a home warranty. We filed a claim for a washing machine that cost us over $700 brand new and paid the $60 deductible. I understand depreciation and how that all works. The cost of the repair would be around $200. They decided it wasn't worth fixing so would pay us $350 for replacement. I explained that the most equivalent would cost us $699.99, so they were able to go up to $450 for the replacement. I tried to explain that it means it will cost us more to replace using a warranty than it would've cost to just repair it ourselves.

I was very excited to get my ice maker repaired on my warranty plan. Made the appointment through Choice Home Warranty. Took off work to be home, waited all day and no technician showed up. Contacted the technician and he had no idea he was supposed to repair my ice maker. Contacted Choice Home Warranty and they had no idea he didn't show up. This was the first time I used the warranty and after losing a day's pay was very dissatisfied. Cancelled my policy with them. Don't think I'll get another home warranty, just pay out of my pocket for repairs.

I had a tech show up to repair my air conditioner, after multiple dropped calls to Choice and being on hold for over 45 minutes he left saying he'd get a hold of them and call me back, never heard from him again. It took Choice 10 days to get someone to my house for a repair. I made a claim 7/13/18 for a refrigerator repair. Guess what - still not repaired. It's now 7/23. Customer service was as helpful as possible but not much they can do.

Cooling failed on July 17, called this warranty company and requested immediate assistance. Said that it's not an emergency even though AC was working and with 100 degrees outside. Had no response for 2 days and on 19th they scheduled someone and finally had a person from one of their affiliated service companies came on 19th and said that the Compressor was grounded. Called the warranty company for updates on this but had no response from either the companies till 7/23 - All the while my central AC unit(heat pump ) was broken and had to buy a portable ac just to breathe and live.

REAL ESTATE AGENTS - DO NOT RECOMMEND THIS H.O.W TO YOUR CLIENTS. I’m a real estate agent and also have a policy with Choice Home Warranty myself. I’ve had general questions about my policy recently and cannot get speaking to an actual person is when I called the sales line. I will be strongly advising my clients against buying this warranty. If you are not calling to buy, you can expect to be put on hold listening to a message saying that they have a higher volume of calls than usual. Send an emails on their customer service form and expect to get the same automated non informative response every time.

I have been corresponding with Choice Warranty since June and do not receive replies to my correspondence. I had to get my own tech because no one was available from Choice. He talked directly to them for authorization to fix my a/c and followed all their procedures and instructions that was given. After denying my claim they send me emails telling me to comment in the comment section if I wish to appeal. My appeals conveniently disappear after I hit send which makes it impossible to make a file copy. After sending two appeal messages and then sending a letter to them I have failed to receive a reply.

Choice Warranty is the best I have. Just recently changed to Choice Warranty and let me tell you they are quick and very nice on the phone. Compared to the other competitors by far Choice Warranty is the best, I'm so glad I made the switch!

Air Conditioner fan motor - Catching air completed the repair the next day after your company approved it!! You have been a good vendor to work with I'm glad we have been with you almost 2 years now and very satisfied customers!

Placed a service call on June 27th. Was told the soonest they could get a technician to me was July 6th. Waited through 90 degree heat. July 6th arrived and no technician showed up. I was very upset I used a vacation day but even more upset when I called the company with the number Choice provided to find they do not even work with Choice. I called and spoke with CHW. The manager's name was Precious. She apologized and offered to make it right by reassign the ticket and waiving the service call fee.

My current experience with this company is dreadful. I have just watch 5 news reports on the same issue I am having. Them not wanting to fix my AC or replacing it. This company is now a C on BBB and is not accredited by them. They are dishonest. They will only tell you what you want to hear. Until something breaks that cost more than the 60 service fee don’t expect it to be fix, or they will offer you 2% of what it is worth. All the 5 stars are bought and paid for by choice. DON’T BUY DON’T DO IT, READ THE FINE PRINT. DO RESEARCH. DON’T BE ME. I WOULD RATE EVERYTHING AS NEGATIVE 5 STARS.

I have had Choice Home Warranty since purchasing my house in 2014. I have had problems with my air conditioning unit since day 1. I have had someone out every year since the purchase. There have been parts replaced, parts rust out, parts cracked, parts quit working. I have had to have Freon put in twice. I have had yearly maintenance done on this unit. They refuse to replace the unit. It was struck by lightning and they refuse to pay to replace it. They have come up with long rambling letters of explanation that basically say they won't replace it because it hasn't been maintained properly. What is the point of paying for a home warranty if I have to fight to get it fixed? It seems to me they fight harder not to fix anything.

The a.c. Company was fast in their response and professional over the phone. The technician was so efficient and courteous. In this 100 degrees heat he had us up and running very quickly. CHW covered the new fan motor and only the copay was required.

I need a representative to call me ASAP! Terrible! Terrible! Terrible! This warranty company is the worst. When you try to call their so called “customer service” you get put on hold for hours on end. There is no live person on the other end! I want my money back for all the months I paid for nothing!!!

Filed claim on Monday. Friday 11:30 am repairman from Sears showed up. Said he didn't have a work order for dryer. I gave him claim # from CHW. Said he needed Sears work order #. He could not perform work without it. I had called CHW on Thursday to make sure washer and dryer were scheduled for repair on Friday. I was told yes both appliances were scheduled for repair on Friday. Repairman called CHW on his phone to retrieve work order # because his office didn't have it. CHW didn't have it but would resend. Repairman comments, "On hold for 20 minutes." Getting paid service and nothing being repaired. Has to order part for washer, will be sent to my address by Tuesday and he will install next Friday. Repairman leaves.

Buying this home warranty was nothing but a waste of money. The a/c guy straight up told me the warranty company will only pay to refill the a/c unit. The warranty wouldn’t cover them to even inspect the unit to find the problem! I had to pay additional just to have him clean the unit out. This warranty was just a waste of money. No point in having it! I will not purchase it again and would not recommend it to anyone.

Not happy with service. First was given a company that has a number that is wrong And went to a Verizon payment center. Second company is budget. Called when I receive from Choice to see if they were legit. Man answered. Was scheduled for Thursday for 7 to 11 on 7/19 but came the same day 7/17. Took part out, collected 45.00, said he was coming Wed then Thurs and then Fri all no show. Called Choice. He told your company he was coming. All in your notes. Still no call. Very dissatisfied. Have no dryer. I am disabled. Family of 6. Not happy. Who is going to replace my dryer? This is not fair to the customers.

I have been a Choice customer for 3 years now and I have filed claimed for various things in my home. Recently, in July, my AC decided to stop cooling. I'm in Texas so this is a no-no. I called and made a claim and by 1pm a company had been assigned to my home but it would not be for three days. I called Choice back to see if there was anything that could be done as I have small children and what that has medical needs. The company called me back in the same moment and checked their schedules to see if someone could come on Sunday. Well not even 15 minutes later, he had someone on his way to my home within the hour. That's customer service. That's going above and beyond. And for that I'll continue to stay with Choice Home Warranty! Thank you!

He didn't make time of appointment duration. He came very late at evening, but accomplished his work (microwave oven). He could diagnosis exactly what is wrong and he could fix. I had to call many times to confirm if he is coming or not. I appreciate he showed up.

My original claim was April 2018, as of yesterday I was told the second contractor had been let go and no longer working for the company. I am Beyond disappointed and still no dryer. Many calls, no answer, just excuses. Beyond disappointed.

I received notification that someone would be at my home between 7 am and 11 am only because I happened to check my email after midnight! I received phone notification after 9 am! I was happy that T&M came to my home early, well between the hours allied, but I am unhappy with the notifications! Apparently, the job was accepted at 11:30 pm, you sent an email regarding that, but DID NOT CALL ME about it until 9:30 am, after the service had been performed! Thank goodness I checked my emails, eh? Not happy.

We were in contact with repairman within 2 hours of submitting repair request and he was at our door before lunch. Terrific experience with knowledgeable technician. I have recommended Choice Warranty to people and I will continue to do so.

I will tell you I have been very disgruntled with what appears to be Choice's deceptive business practices. Twice they have denied claims for me even when technicians followed all guidelines. They have based their claim decision on trumped up speculation to avoid replacing unit. Example is they are claiming air filter is clogged even when new part with no filter used unit still would not function.

When we were sold a 6 year homeowners warranty from Choice in 2014 on a vacation home we had bought, the salesman noted that the AC system was older and stressed the need for warranty protection for it. Our AC system just stopped working, and the AC repair tech indicated that there was a leak in the evaporator coil. Choice denied our claim citing an exclusion for any appliance problems due to rust or corrosion. They agreed that the leak was caused by normal wear and tear, but conclude that the specific cause was corrosion from elements found in the air and thus not covered. I have learned from various AC websites that coil leaks are one of the most common causes for AC system failures.

The job was difficult, but the technicians handled it perfectly! Excellent customer service. Technicians on both visits were EXCELLENT and true gentlemen and ladies!!! THANK YOU FOR AN EXCELLENT JOB WELL DONE! I would recommend Your Service to a colleague or a friend!!

Air conditioner broke middle of July. I contacted Choice online, received a call to confirm request and responded to request and scheduled repairman. He fixed it quickly and cool house again. Fast service and no stress insurance that works. Thanks, CHW.

Very poor handling of my claim - Ceiling Fan job is open and no technician yet to replace it. The number you gave me of the technician is not answering the phone - Need immediate help. Klughart Mechanical is not answering the phone, please send another technician.

I, unfortunately, purchased 5 year home warranties for 3 properties for thousands of $. I have never been able to contact anyone on the phone. The system always says they are experiencing long wait times. After attempting several calls I stayed on wait for 4 full hours ( no exaggeration) and the system then disconnected me. I've tried numerous times and no answer. I sent a message via the website and no one has yet to contact me and it's been 5 days. Disgusting business practice. Now I just want to be refunded for the 4 remaining years on all 3 warranties but I still can't reach anyone. DON'T USE CHOICE HOME WARRANTY!!!

Had to call you to get when you will get the part and I was told 3 to 4 days but I had to call you and found maybe next week why is the question. Take so long to get parts and why did you not tell me when You will get the part I had to call you. I had to call you for I am the customer? The unit is only 6 years old not 30 year old why is question?

CHW customer service dispatch unit is not very efficient due to the fact I requested service on my fridge on the 17th of July and was given an appointment on the 23rd then again on 25th. I notified the vendor and still was not able to get an earlier appointment. As I give my comments I am still waiting to get my fridge repaired, very disappointed. I might have to find another home warranty company for better results.

I appreciate the assistance in attempting to secure a technician to handle my repairs (Air Condition). After several attempts to secure a reliable technician, I appreciate the ability to use contact my choice in technician as the resulting repair cost was honest and nominal.

Drain/disposal issue - Was very happy with the service, once they got here. Took some time to get service company out here, 5 days, but once here the tech did a great job and had us back to normal in about 2 hrs. Would recommend acquiring service companies closer to the metro Baltimore area as the company that did the work had to come from Hyattsville. I’m sure that this played into the delay. Just happy it wasn’t emergency situation. Company was good at staying in touch with me throughout the ordeal so I didn’t feel like I was being left out of the loop. Keep working on improving as look for service companies to service the Baltimore and north sector. Thanks.

It has taken too long for a resolution. I hope I am still alive when a solution is arrived at. Your process seems disconnected to the consumer. Your relationships with your technicians take too long for effective communication to occur, meanwhile the customer is in the dark. Very poor communication.

The technician was not at all helpful. He just want to take service fee. Didn't check my AC unit properly. I am not satisfied with the service. Choice Home warranty is a big name but they select very unprofessional technician. In future I will research for another company.

We called on Saturday morning to report the A/C had stopped. The technician wouldn't be able to come out until Wednesday, but he was here first thing in the morning, found the problem quickly, had everything he needed on his truck to complete the repair and we had relief within two hours. We've been with Choice Home Warranty for over 3 years and other friends over pay for the same type of coverage - both monthly and co-pay charges with other companies are higher but their experiences are very similar to ours. We recommend Choice Home Warranty whenever the subject comes up - it really is peace of mind for those unexpected repair expenses.

I would like to start by saying, it took a week to even get a technician out to my residence. Then after everything was assessed and I was given an invoice totaling $372.00. Choice Home Warranty only covered $80.00 of it. I think that I would be accurate in saying that this is the worse home warranty plan that I have had. I googled the price of this "new" thermostat and it was only $45.00. I observed it being installed and it took all of 10 minutes, so the labor was $327.00? Really? In layman's terms, Choice Home Warranty sucks. Thanks for nothing, have a blessed day. Food for thought: Every experience is a blessing or a lesson...this was indeed a lesson.

Fan on outside AC unit went out, on very hot day. CHW called technician, who came promptly, ordered needed parts to repair, and came very early next morning to complete repairs. Very good job; very knowledgeable and courteous technician. Good job and experience.

Dryer was making a terrible noise. A technician arrived on time and pinpointed the problem, ordered the parts and with me another appointment the following day. He again arrived on time and fixed the problem. Thanks for a job well done.

So Choice has denied to plumbing related claims for my home. There was water everywhere in my house and they couldn't send out one of their vendors until the next day late afternoon. We would have also had to wait around all day for them to arrive. So we did what ANY PERSON with common sense would do and that is called a plumber to fix the leak that was in the wall between our garage/water heater and laundry room. Choice in kind declined our claim because we didn't wait for their vendor to fix it.

The company that you sent out to my house first took 5 day to come out, then they did the first fix lasted 12 hrs. and then come back out 4 days and did nothing on this day which took up my whole day waiting for them. And finally yesterday they fixed the problem. The total time of my A/C was down with 100 degree weather from originally call with them took over 2 week, I think this is totally unacceptable... 1st experience not good!!!

Air conditioning went out in the middle of summer (July) and needed someone to come out. Called on a Monday afternoon and they finally came out on Wednesday afternoon. In places that have extreme heat or cold, you should have a response of 24 hours. I have a family with kids and couldn't wait... so I called out another A/C company. They gave me a temporary fix, however there was a leak in my air condition coil. The A/C company that I called also said that I was low on Freon. The contractors showed up, dirty and in an old pickup. Told me the A/C coil was indeed leaking and that it needed to be replaced. But the Freon level was acceptable. Therefore, Choice was going to deny my claim. Sure enough. They denied my claim to replace a leaking A/C coil. All of these insurance companies work this way. Don't purchase these home warranties, because they are set up to get out of paying for claims.

Clogged Sink - The phone hold times were very long and when I did speak to someone they were very short with me and rude. The person they sent to my house never came back to finish the job and would not answer the phone when I tried to call him and see what was going on. I would not recommend this company.

It seems that you have a lack of vendors and the people processing/taking the claim do not have a like of vendors. They only put claim into the system. Other companies that I have worked with assign claim # over the phone when you call, give you vendor and number so you can call and coordinate. I was very disappointed with the claim I have open for my air conditioning. I first called 6/30 and told someone would be out on Tues 7/3 between 11-2. I sat home waiting and no one showed or call. I called and you were reassigning the claim. I had to wait until 7/13 for a tech. The length of time was over a week for someone to address the issue. Again you had issue of getting a vendor.

Choice was outstanding as usual but the first technician was terrible. The company would not return multiple calls about the return visit. And the part he brought was defective and he left it like that. At least when I called Choice and explained the situation they sent a new company out who brought a replacement part and fixed it right. Thanks, Choice!

They did not cover a leaky faucet; fix or replacement denied. The Subs they used were inept, and mostly made up of journeymen or non-professionals. Stood up for over two weeks by one, even Choice could not contact them. Choice finally sent me a check & told me to find one on my own. Of course what they sent would not cover the price of parts & maintenance. Worse warranty company on the planet!

I have attempted to make 3 claims. Each time the system or part was not covered. They sent a tech to look at a intermittent lighting issue. He wanted to charge extra to check wiring. I was able to get it to work proving it wasn't wiring. He told me it was a ballast and called it in to CHW. I paid him the deductible, he left, they called back and said the ballast wasn't covered. I later looked his company up and he was a appliance guy... not a certified electrician. I call to see if CHW did yearly preventative HVAC inspections. Of course they don't. I tried to cancel the coverage, but I paid upfront. After they prorated my refund it was pennies on the dollar so I am just riding it out.

They make appointments for repairs without even knowing if a contracted business is open or available. I have attempted four times to make appointments for two separate issues and not one service rep has showed up. Their customer service wait is ungodly on the days you can actually call in and understand them. I repeat WORST COMPANY EVER. Do yourself a favor and take the money you will surely blow with them and put it in a safe place and hire your own contractor.

I called in a repair request on my dryer on 7/16/18. CHW dispatched a technician the very next day. The technician arrived on time, was very knowledgeable and had my dryer fixed in about 30 minutes. This is the type of response by a Home Warranty Company that will secure their future in the market. There are companies out there that look for any reason to deny a claim. Keep up this practice Choice Home Warranty and you will take over coverage in this market.

Went to website to submit request for service to faculty shut off valves under the kitchen sink. Had a response within 30 minutes with name of company to be dispatched. They sent a plumber out the next day, he called and arrived earlier than the estimated time, completed the job quickly and professionally.

The person who took my claims call seemed to be doing all he could to deny my claim (AIR CONDITIONING). My maintenance service found defective components, but not a total failure. The service who came to my house understood the issue and delivered excellent service.

The service has been excellent and on time. I am very satisfied with this company and would refer them to others, which I have done in the past and the people I have referred this company too have had great results also. Thank You.

The salesman was pleasant and not pushy. Returned my calls promptly and made the experience a smooth one. I would recommend this home warranty company to my friends and associates. I have other Choice home warranties on other properties and have had good claims experience with them.

Mr. Smith Home repair was dispatched to repair leaking kitchen drain. They didn't fix the problem. I called back and tech returned and still didn't fix the leak. I called him and he said he would come back but never did. I had to open a new case to get it fixed. I looked up Mr. Smith's online and they have a F rating. Why does Choice Home Warranty still use them for service.

I had put a claim in about fridge back in December, they came out six times up till March! I still said it wasn't working right. They basically blew me off. They sent Sears out all those times. I asked for someone else. They would not do it. In March finally a manager said it would be replaced. Well I had them come back out. They said it was fine. I let them know the temp kept going down. Ignored once again.

A month after the purchase of my home that came with the"best" plan my AC went out. Mind you, this is July in Charlotte, NC. I filed a claim online immediately, a repair company showed up the same day. My complaint however, the repair company cannot fix my AC without approval from CHW, which they have not done! I am a single mother of a handicapped child in a home that is 87*. I have called CHW, was on hold for 45 minutes and finally gave up. I've tried calling, email, and creating a not in the claim. When reviewing the online claim, it states they have closed it. When I called the AC repair, they said CHW said they can't proceed without speaking with me, yet nobody has reached out to me. I am beyond upset. I have been without AC for 2 days. Completely unacceptable! Don't waste your money on this company, it's a scam!

On May 15, 2018, made contact with CHW regarding faulty A/C Unit. They dispatched a technician from Archer Heating and Air Conditioning. I paid $45.00 to Archer Heating and A/C. The owner Brandon Archer arrived, checked unit and had to return several days later to recharge Heat Pump. On June 12, 2018, A/C until was not cooling down the home, I contacted Archer heating and Air Conditioning. Mr. Brandon Archer owner of Archers Heating and A/C, he stated., "Archer Heating and A/C will no longer be doing work for CHW due to CHW owes the company for more than 100 repairs. CHW noticed.

Technicians sent were professional and courteous. CHW themselves are a nightmare. 1st time ac repair took 5 days to resolve due to authorization for work. Slow process on CHW end. 2nd time ac repair was executed promptly but I had to pay for two service calls which is horsecockery. At 12 noon we noticed one ac system down and submitted claim, then at 6 pm we noticed the other system down and submitted another claim. One technician came and fixed both systems in one visit but we had pay two service call fees. CHW said because we submitted two different claims that we had to pay twice. This is not good business. I hope in the future CHW learns to conduct upstanding business practices.

Summer season is the busiest time for HVAC issues and very hard to find service provider. The Choice Home Warranty was able to accommodate my service request in a very reasonable time frame. The service provider in return offered me the best option possible to my situation. Overall, I am extremely satisfied with the performance of these companies I dealt with.

I bought the contract with Choice Home Warranty for 5 years in October 2016. I had dishwasher problem and they took 6 weeks to tell me they don't want to fix the problem and gave me couple of hundred dollars to buy a new one. Service companies schedule several times and no show. One service company said they are ordering the parts and never came back to fix it. Another service company came and said can't fix it. That was a year ago. Now I have a problem with a refrigerator in the basement have a problem and they say it is a maintenance problem. I called to cancel the contract and they say I can't get any prorated amount.

Garbage disposal - Leak detected. Your service provider was excellent and the overall experience was great. The telephone connect and the scheduling was very good. Hughey's Homecare LLC was excellent. He was quick and very efficient. In the future if I need a plumber I would call him.

My experience is usually wonderful with service calls. However this time I used my own contractor and it was next to impossible for him to get an authorization. Because he was not a Choice contractor he had to call a different number and could not log in and send an email to get authorization. Finally, I called and asked for a supervisor (after enduring a long hold time) and the authorization department called him. My sending notes on the service call made me think that the people reading them did not understand what I was asking for. I love using Choice Home Warranty and highly recommend the company.

First time using this company. Had them since March 2018. First time I called they was right on point. I had appt the next day between the hours of 11 to 3. Three o'clock comes around, contacted the company that's suppose to come out, I was told they do not have a claim number for me and they will contact them while I wait. They came back on the line to say they need to call me back. Waiting on authorization. I call CHW. Spoke with someone trying to get it approved. Again called back, put on hold 3 different times and then was hung up on all 3 times. Finally at about 5 I call the company and was told they were on their way. 30 minutes later got a call from the tech. Said he will be out tomorrow. The name of that company is Elf Garage, again contacted CHW about my two other claims. Was told I can look for my own because they don't have anyone to come out. I will cancel. I pissed off because I cancel my company I had for 5 years.

A little slow getting service, difficulty getting service on the phone, but once I finally connected with someone the experience was very satisfying. After having to contact a technician to get faster service, the technician was on hold for a very long time with the Authorization Department trying to get the claim approved before he could start the repairs.

Today was a great day. The Choice Warranty representative was very knowledgeable about the services and agreement today. Thank you for your call today. We believe that we got the best deal for money. And if needed, we will use Choice Warranty with Pride.

Roy LLC was not responsive to our needs. After being notified that he couldn't respond for 24-36 hours he canceled and rescheduled 8 hours later. Even after the late reschedule he almost canceled altogether and I had to start looking for my own repairman. He didn't call and he didn't respond to voicemail. When I called Choice for status they couldn't make contact with him and never returned my call.

I have called for service on the heating unit on Dec. 24th 2017, when the temperature was below 0 Degrees. CHW send a tech and the tech came checking the units filter and said the filter is bad and left the unit Turned off. By the time I got home, it was 25 degree inside the house and busted pipes and water all over. It cost me $50,000 fixing and called another company to check out the Furnace and they came out and replaced the unit stating that the problem wasn't the filter. The CHW cost me close to $5500 from my pocket in addition to the $1500 CHW insurance. July 11, 2018. My A/C stopped working and I called CHW, the temperature was above 90.

First of all, I like your service but don't always understand the way things work. I am on disability and go to dialysis 3 times a week for 4 1/2 hrs at a time. I also have many Drs. appointments. I explained this to the customer service girl and she didn't seem to care about my situation. My sink was leaking water since Saturday. She contacted one company and they came back and said the earliest would be Thursday. Seriously, wait 6 days from when I have a leaky sink. I called the plumbing company 3 times to reschedule and left messages each time with NO reply back.

Able to replace my disposal immediately... promptly and well done. Even had the PART on his truck... Amazing! I didn't have to wait for another appt. to get this done. I am very pleased! Good buy for the money and I would recommend this company to others.

Great experience, the Rep explained every answer to every question I had about home warranties & coverage. After speaking with him, I decided to buy the 5yr coverage, now that’s a sales man. Thank you David **, it was a pleasure speaking with you.

So to make it short, my ceiling fan was working and the lighting is not. Repair guy said, they can replace it and they have the one with the lighting for $50 bucks. Choice Home approved me for $69.99 without the lighting. But Choice Home doesn't wanna cover the $50 ceiling fan because it's an upgrade, so I have to pay the $50? Doesn't make sense.

Can’t say enough about the young man that helped us get our warranties going! He knew everything you could have wanted or needed to know! We felt completely safe and comfortable with this company! Thank you for making it all so very easy! And I know all our house issues will be taken care of! And they also gave us a special rate because my husband was a Vietnam Veteran!! Thank you all. Some things are a long time coming!!

First, of course, they offer a great price and a ton of years in the contract, yes, if you do the math is cheap and you get excited. But... but... I decided thanks to Hubby to try the service for one year and see if I like, better than being stuck in a 5 yrs already paid contract (because they lower prices if you pay all at once). The service calls are quick, you get the technician in 2-4 days, I never had an emergency call tho.

An appointment was scheduled for Wednesday, I called Wednesday to confirm the appointment to find out that it was rescheduled for another day... I was told it was scheduled for Saturday. They came out to service my AC on Friday. I wasn’t pleased to how they left my property. They tried to solicit other services.

I was shopping around for a new policy, I have been dissatisfied for several months with my existing policy. This service has been great in addition to the low monthly rate and the added appliances at no extra charge. Representative was great, explained all the extras and was extremely courteous.

The A&M Heating and Cooling representatives, also the owners, were awesome. They arrived when scheduled and let me know exactly what was happening and if there was going to be an additional cost, there wasn’t, everything was covered. I highly recommend these gentlemen and their company to anyone in need of their service.

Appliance was freezing everything. Tech came out and said I needed a new motor for a door that separated the fridge from the freezer. He promised to be back with the part in a week. After Five Weeks and numerous emails to YOUR service department including ones telling me they would reach out to the TECH, I call and get a PERSON that tells me he was terminated and that they would need to send ANOTHER Tech. It appears he was terminated and NO ONE tried to find out where all the claims he was working on. You just waited to hear from the client! That is totally wrong. I waited six weeks to get a simple repair done on my refrigerator.

Air went out on Monday July 9th. Never can talk to a human. They e-mailed me in the afternoon. Someone would be out Friday July 13th. From 11-to 3pm checked everything out. He called Choice Sat. AM in the middle of conversation he was cut off. When he called the same day on Saturday before he could tell them the problems. They said denied... Saturday afternoon they sent e-mail a long e-mail unit old Freon caused the problem. If I knew what they were talking about. I would be a repairman. P.S. I wanted to sent a complaint to the B.B.B. They said they could not find the company and their e-mail address was wrong -- also never talked to a human being thru this ordeal and on their website -- you gave them a A-plus top rating. PS also I am 75 years old and I am doing this e-mail in 90 degree temperature.

This is the worst service I have ever encountered. I called in the claim a couple of day prior to June 20, I received an E-Mail on 6/20 telling me that 59 Dollar Handyman would be here on Saturday 6/23, between 6-8 PM. I tried to change the time because I had theater tickets. I never could get ahold of the Handyman, I gave the tickets away. He showed up about 6PM and proceeded to take the top and back off of my dryer. He had his phone getting instructions on how to take it apart. He commented that he found out he didn’t need to take it apart because he could get the heating element from the front. He told me he felt a break in the heating element. He said he would pick up the part at Granger on Monday morning and be here Monday afternoon.

Customer service regarding plan - This person was very helpful. I called three different times and got three different answers as to the coverage of water line outside the house to the main sewer line. I will make comments when I place service call. So far good. Will see what happens. This coverage sounds really great.

Our washing machine was reported inoperable to Choice Home Warranty on May 4. Choice Home Warranty sent a repairman out who diagnosed that the shocks were bad. He went back and determined that there are no shocks on the machine. He never returned our call nor did he come back. Choice Home Warranty was called again. They sent another repairman out. Whatever he did fixed the problem for about 2 days. Choice Home Warranty was called again. The same repairman came back out and diagnosed a different problem. When he had the parts, he came back and determined the machine would not work with the new parts. He diagnosed the machine "dead". He said he would report it to Choice Home Warranty.

The technician was very professional and knowledgeable! I would highly recommend. The first scheduled technician did not show up, and immediately after I called to notify them, Choice Home Warranty rescheduled a different technician for the following day! Excellent service!

At this point I am completely dissatisfied with my experience. I placed a claim to have my dishwasher looked at. The Tech recommended that the dishwasher be replaced and CHW agreed. However, since then I have not been able to speak to anyone regarding next steps. I have tried to call several times and have been on hold for more than 3 hours on multiple occasions. This process is unacceptable.

A Devoted Care (Will) did a great job identifying the valve problem and actually fixing it, he explained everything step by step. I would recommend Choice for coverage as the customer service is very understanding. No more leaks and flooding! Thanks.

Your company did everything opposite of all your commercials and advertising! You state you will fix or replace no matter what the age of your equipment when it breaks or fails and you will work steadfast to get it done. Well you gave up, left the family in the sweltering heat for 6-8 weeks, you tried to blame everything on the care and maintenance of the equipment. Then when the records were produced you tried to say the records were not correct or the signatures were signed by someone else, you even denied the claim and only after 3 more times did you offer a small amount 5-10% of the repairs. Then after 2-3 more supervisors you stated, "Yes the maintenance and everything was correct however the offer was increase only to a little more than half of the $1500 stated on the contract."

I’m very dissatisfied because our water heater is broken and the guy who came to fix it told me that the insurance don’t cover the leak. That’s around 12pm. After 5 hours he called around 5pm and told my husband that they’re on their way to fix the water heater, are you serious! We already call someone to fix it and why he didn’t call earlier and why he didn’t confirm if it covers our warranty or not. He just said straight up that it doesn’t cover the warranty and after countless of hours change his mind! So we paid someone else to do our water heater instead of getting it fix for free.

Bought the home and warranty in Nov 2017. Prior to purchase we had an appraisal completed with all appliances working. Towards the end of June the AC was not keeping the house at the set temp (76*F). Called CHW to have someone come out to repair it. The techs they sent out were there for under an hour, took out the filter, rinsed the outside unit with a garden hose, and told my mother "be careful with that, so you don't get electrocuted" (talking about a broken relay switch). Attached wire nuts to a cut wire. They did not replace the filter, nor fix anything because "the guy didn't have his truck". Assuming they did the job correctly, I called the company the next day to let them know the AC still wasn't keeping up. After a few days of waiting I FINALLY heard from the company that CHW wasn't going to cover the repairs.

Repair technician knew the problem with my water softener and proceeded to fix the unit. She was knowledgeable on how to make the required repairs and also was very courteous. Would strongly suggest your company use her company in the future.

Air Conditioner INOP. Completed online claim after EDT business hours. Early got email with minutes, claim opened. Early next morning had appointment for three days later. Called tech company, got tech next day. Some difficulty getting paperwork done between tech amd CHW. Resolved and work completed next day.

Ken was very helpful and explain the plan thoroughly. He was able to find a plan that works best for budget. He reassured me that I made a great decision to go with Choice. I was pleased that he called me back instead of me haven't to call back. He saved me time and money.

Was sweating for 8 days. Kept cancelling on me and not showing up. I need a reimbursement of some kind. Or else I will write a bad review for Choice Home Warranty. Please try to get the air conditioner problem fixed within 48 hours. This is not peace of mind.

You're not paying for the whole job because you say the light is not covered but it's part of the fan. It's forty years old so you're not getting parts. Because of that I will not be getting a new fan. Is there something with every part in the house that's not covered?

I had an issue with my garage door on 070618. I tried to call your service and discovered that the customer service center was not available. I thought the service was a 24 hour service. When trying to follow instructions given over phone was not able to do so.

The service man, Nathan, was on time... very courteous and very professional. He was able to fix the plumbing problem and cleaned up the floor before leaving. He even made several extra checks to make sure the toilet was not leaking. I am most impressed with this company.

Have had poor customer service when calling. Very frustrating. LONG periods of waiting on the phone and then to get someone like Janika (sp) who would not stop talking long enough to let me explain what I was trying to find the answers to. She was extremely rude and not someone that should be on the phones. We requested a different company to do our repairs due to reviews (our choice) and the tech showed up on 7/9 instead of 7/11 as scheduled. Tried to get answers on who changed the appointment without checking with us first. Both vendor and CHW were pointing fingers at the other party. I, as a customer, was caught in the middle. Today is 7/13 and we still don't know if the repair is approved.

Two reps called me while I was online to review your coverage. And your reps gave a detail description of coverage and the option of a 3 year coverage at a guaranteed price - very prompt in calling me and providing coverage.

Samawi Services said it was electrical box. He replaced. I am wondering why he fixed it. Hope he is a licensed Electrician. Said his credit card machine was down and I had to pay cash or check. My tenant gave him a check and will deduct from August rent. I really don't like doing business that way. When I was with AHS I always paid with credit card over phone. I live in Texas. Thank you.

Terrible customer service from the vendor and From and Sabazz (supervisor at Choice). I called Monday and my water heater is still not working and I have babies in the house. The tech called the first day and said he would be there at 12 but didn’t show up till almost 2pm. The tech diagnosed the problem and said he would try to find the part and fix it the same day. Needless to say that didn’t get done and we never heard from him after that. I called Choice to see what was going on and found out he never even called the order in to you all. The next day he calls and comes over and then tells me I owe another $75 and stated Choice should have called and notified me about the extra charge. This time it didn’t get fixed because he need another part. The is aggravating especially when you’ve paid every month on time and when you have a wife with a baby that riding you about this. I’m pissed!

This is one of the worst home warranty company ever. This is the reason why they are so cheap. You definitely get what you pay for. Cheap is not better!! They have taken every measure to deny my appliance claim. I havent received any call backs from a supervisor, even after I submitted my appeal. Customer service is the worst!

I like the fact that we had to only pay the service charge for repairs, but it took us 3 days to get the a/c working. The company accepted the job, set an appointment and then rescheduled for another day. I am afraid companies accept the job to beat competition and then schedule at a later convenience. I feel that the company should pay the service fee when they do this, that would help prevent this from happening. We have cool air after 3 days of 87 degrees in the house.

I purchased this service over a year ago after being with AHS for about 8 years. I only changed because the rates were getting unreasonable. I called in my service call about 8 months after having the service for plumbing stoppage in sink, toilet and tub. The tech came looked around jiggled didn't even try to snake the drains. Then left I waited for 3 days without any calls from the company. When I called I was told the lines were broken and that's not covered. I wanted a second opinion since I replaced all my exterior lines only 2 years prior. Guess what... Sink (stopped up by a band-aid), toilet (dog chew toy) and bathtub (hair). And of course I had to pay for it out of pocket but not a broken pipe anywhere.

Last 2 claims were bad. Took too long. 8 to 10 days. Technicians were poor and did not know what they were doing. Customer service for Choice Home Warranty is also is not the best but what can you do? It a sad affair.

Was very pleased with the service - prompt and fast service. I am very happy about it. The service person was very nice and personable, was very helpful and what he did explained everything and I’m very satisfied with the service. Thank you.

Well the service tech showed 3 days after the original call. He went on to say that the refrigerant lines were blocked and the high and low sides were equalized. In any refrigeration equipment the high and low sides will equalize over time. How could he tell the refrigerant lines were blocked when the compressor would not start. Last but not least when they requested service records I had my serviceman submit a letter, he is licensed and insured but that was no good. FORGET CHOICE WARRANTY FOR A/C REPAIR BECAUSE THEY WILL NOT FIX IT.

From start to finish, our overall experience was excellent. The customer service rep was courteous and our claim was processed immediately. The technician was very knowledgeable and had our unit up and working in no time. I highly recommend Choice Home Warranty.

This was the worst experience I had with CHW. It has been a week and my AC has NOT been repair. I am sick of going back and forth with CHW and the service guy. I have called CHW every day this week and nothing has been done.

Choice was my top choice. Their customer service is awesome. When our originally scheduled repairman failed to show, they expedited a replacement, followed up to make sure we were 100% satisfied. I highly recommend Choice to all my friends and family!

I was pleased with the quick response from Choice and from SOS mechanical HVAC. The problem was with wires on top of the unit that came loose and shorted. SOS Mechanical called for approval but there was an agonizingly long hold time of 32 minutes before the call was answered by Choice. It was approved and work was completed quickly.

I have called in for someone to come and fix my air conditioner. I have had to call three times and no one has come to fix my air condition as of yet. It has been like a whole week and no one has come fix my air conditioner. Every time I call to CHW they tell me that the work order is up but no one has taken the work order. I am in a hot house. Is 89° outside so you can Imagine how hot it is in your house. I need someone now. I had no idea I had to wait a week or two weeks for someone to come and fix my air condition. I am very upset.

Specifically, I am very dissatisfied with the service we have received related to our HVAC systems. You had a technician come out that didn't think to bring a basic 6' ladder, misdiagnosed the problem in an attempt to charge me for an unnecessary leak test, tried to charge me for a return trip to come back with the ladder, then reported to you that he had completed the repairs when he hadn't. My outside technician was able to determine the actual problem and repair it within 30 minutes. On another property under a different contract, a different technician came out, also diagnosed that a leak test needed to be done. The same outside technician came out to follow up, was unable to locate the leaks that your technician found, added about a pound of Freon, and we haven't had any problems since that would have been indicative of the leaks that your technician claimed to have found.

4 out of 5 claims that I made were not covered. I thought I had the best coverage there is, but every time I called to make a claim I'm told it is not covered. I had a 3 years contract and only 2 claims were covered. It is not worth it.

First, I want to say that you have a terrible HVAC contractor in Scottsdale. Just Better Air Conditioning does not know what they are doing. I had to bring in my own technician to do the work and he got the AC up and running in an hour. You don't pay for leak tests, which would have cost me $305/per unit out of pocket (both units were down). Yet you refused to pay for refrigerant based on a competent technician's years of experience.

ABLE HOME SERVICES. CHW Technician Phone: 910-599-4935. They were the worst company I have experienced. They would not return calls, they arrived 4 hours passed their designated time. They pulled apart my air conditioner, without putting it back together. I would not recommend them to anybody. Affordable Air Condition did a great job.

Called 6 times. Was on hold for at least 40 minutes every time. First Plumber told us 2600 to replace sewer line and he said Choice Warranty refused to pay 'cause it is not on contract. I had to get my own Plumber which charges me 525 and fixed the problem. Had to call them to get approval to pay my plumber. Kept me online for 45 minutes and said, "Go ahead." An hour later I see an approval check for $135. Worst company ever. They will hang up on you and won’t help you. Stay awayyy.

I had requested a copy of my contract. I received a generic contract that did not specify the amounts for annual coverage or for specific appliances. I will wait to review my contract before determining if the annual coverage is $15,000 and if this amount can be utilized for any covered item as long as the annual amount is not exceeded. Someone may feel to provide me with this information via email prior to receipt of my contract. It would be helpful if the sales personnel would listen first to the potential client and the needs of the client. Sort of a hard over-sell.

Choice Home Warranty advertises peace of mind for costly home and appliance repairs, but when it comes to filing a claim for an expensive repair be prepared to jump through hoops just to ultimately be denied. When my ac compressor failed although listed as a covered item, CHW had me pay for several service technicians to evaluate. When the compressor was determined to be faulty they demanded years of previous maintenance records, something not specified as required in my contract. Even after producing the service history they denied my claim without providing any specific details. They refused to refund my service fees even though they did nothing. This company collects money under false pretenses & uses deceptive advertising to mislead consumers. If you research company you will see they lost a class action suit accusing them of this very same offense, yet they continue to do business in the same manner.

My dishwasher was broken, you sent someone to come. However, that company said they could not fix it. So I paid $45 for someone to come visit my house but nothing gets fixed. Second time, there was a leak in my tub, again your company sent someone. And again, they said they can not fix it. Another $45 paid just for someone to come visit my house. That is not fair for me. Why am I paying so much money to you guys and all you send are people to just come and visit my house BUT NOT FIX THE PROBLEM. Called Choice Home Warranty, waited over 30 mins to finally talk to someone, just for the person to say they can't do anything.

Stay away!!! Choice does NOT follow their user agreement you receive. If they agree to cover your repair/replacement, they do not reimburse you as it is stated in the guidelines. I'd suggest you keep looking or not getting a home warranty, because you WILL be paying out of pocket for repairs with Choice. In addition to that, representatives lie by omission and supervisors of the Resolution Team (Lanesha) are disrespectful, rude, and do not resolve anything.

Contacted Choice Home Warranty on 6-23-18 about my issue. Sent a technician that I paid $60.00. His diagnosis was incorrect. Another tech. was sent to me few days later, he came but didn't do any diagnosis only to said that the unit was okay by listening to the vibration on the A/C. The last one came and said that the unit have a Indoor Motor Blower problem. Suggested that the Motor needs to be replaced. I decided to get the service of Michael & Son Company for accurate diagnosis - Result was the Motor Blower and I paid $110.00.

One air conditioner stopped. The original call went smoothly on Friday night, but when I needed to reach Choice Warranty on Saturday, I was on hold for over a 1/2 hour and then while I was talking to Brandy, we were disconnected and not called back. Another 1/2 hour plus on hold and Takira was unable to give me any alternatives other than wait for Roberts Air to come out. I realized the outage occurred on a weekend, and finally was able to have a technician come out Monday instead of Tuesday.

My opinion absolute GARBAGE and a total con job... Don't fix anything... Offered me $185.00 for a $3500.00 pool heater... CANCELED. Keep your money to yourself and don't give to them so they can rip you off!!! if you have a warranty with them CANCEL!!!

I purchased a home warranty with CHOICE Home Warranty company because they were rated as one of the best. I paid for the warranty for three years upfront. Shortly after getting the warranty I had a claim for one of my air conditioner units which they denied! The technician they sent said the A/C unit had not been working for over a year. Claim denied and it came out of my pocket to replace the unit. Recently I had another claim for the second AC unit. My technician said it was leaking oil from the coils and the compressor was out. Choice has twice cancelled my claim. I have had to contact them twelve times to see how my claim stands. They have spoken to my AC technician three times and put him on hold one time for 45 minutes. As of today two weeks later my AC is still out. I am going to have to contact an attorney it seems. I don't know who gives these ratings for these particular companies but I do know they are not reality.

1 month wait for service. I signed up for this service this morning under false pretenses. I am unable to utilize the service as other occupants of our triplex are not and will not become members. In addition, I have now spent 35 minutes on the phone on hold waiting to speak to someone to cancel my warranty. If we were not already prepared to cancel membership, we would be after such inconvenient customer service experience. Might we suggest more manpower?

Called for help. Not Prompt service For AC. Sent someone who had to come out twice to fix issue. No parts needed to be replaced. I did pay for extra freedom on my dime. Little over $160. Then I was told that coils need cleaning. This was suspicious because they were less than two years old and I get my unit serviced 2-3 times a year. So I called a reputable AC company. Pictures don’t lie. Clean and good. No charge from them.

Terrible company. The employees in customer service are rude. Had to wait over 30 minutes on the phone anytime I called to get anyone on the phone. Called because my dishwasher wasn't working, no power so I requested an electrician. I received an appointment that was a week out. Shortly after my refrigerator and half the plugs in my kitchen quite working and called and said I would have liked someone to come out sooner. They wouldn't contact another company and told me to wait. I also asked them to fix my claim because they put in there that the dishwasher was leaking, and it wasn't and add the other issues that developed, they refused to do that. The electrician never showed up for my appointment so I called him and he said that he didn't even accept the work order and refused to work with Choice Home Warranty.

I have had other pleasant experiences with Choice. However, this one was a nightmare. The first technician didn’t show up at all so choice sent another out. The next one kept rescheduling appointments but after I waited all day for them to come out. I had to call choice numerous times to finally get a resolution. The resolution was me finding my own company to come out. By now I have been without hot water for 10 days.

When I called I was put on hold and told to go to the web. I am not a great computer person and would rather talked to someone. It took a long time to get someone here. Bill from Lamb's Heating G A C Services was great.

Bathroom exhaust fan to analyze and replace tool. Over 10 days your company could not get emails of the pictures of the fan for your approval. Was a very low cost part. As the customer I could not answers and call over ten times. Because I called so much I was managed and hopefully the company will fix it, Bad customer service.

When I contacted Choice, it was my first time & all I had wanted was a price quote for home warranty on our house, since ours was expiring in a month. The Agent I spoke with seemed very nice at first & gave me what I wanted but then the sales pitches started. I wasn't planning on making the purchase right away & next thing I know, I'm getting roped into buying with you for the 1 year since the price kept getting lower. THAT wasn't the end of it though & this where I started to get pissed off with your Agent.

I kicked things around with Mira and asked her to call me back by 5:30pm. We got together 2 days later and got such a great deal I could not refuse the plan. Hopefully it will turn out to be a great buy.

It took them over a week to get someone to out to help us. They did not get the case assigned to a contractor until almost 3 days after the initial report. They said someone would pick up the ticket with 6 hours and it ultimately took 3 days. Then they scheduled two different contractors for the same time the Wednesday (a week later) and one contractor contacted us on Friday saying that they will get us in on Sunday.