Choice Home Warranty Reviews

I have had the warranty over a year now. Service has been timely and stressless for different type of issues at home. Communication is easy and simple. I think it was a good move the change from my previous warranty company.

If you are considering signing a contract with this company, please don't waste your money, they are out to scam those gullible enough to buy into their lie. No matter what claim you submit, they have a clause in their contract to counter and deny it. They have lots of technicians who will not show up but claim that you missed your appointment or they might be a no-show no-call at all. When they finally show up, it is to deny your claim. Safe yourself the aggravation, don't use them.

I cancelled and did not get an email confirming like they said they would send. I expected an email. I am concerned that I didn’t get that email. I feel as though you are being dishonest. It is not right to let people cancel.

I will not do business with you in future!!! I have 2 family members join you because of what I thought was great service. I am wrong-poor poor service!!! I have a washing machine. If part comes in will be 30 days - part is back order - if it comes in. We take of a child - we wash every day. Other people I talk to have home insurance and they replace unit!!! Very poor service. I will not renew and tell people to look at other companies. I have promoted you to friends but no more. Please responded - since you ask me for feedback.

On October 9, 2018, I submitted a claim for my washing machine not working properly with Choice Home Warranty. The first appointment available was for 10/15 with Bound South Inc. At this appointment, the tech was inside my home for roughly 16 minutes. He did not bring in any tools beyond a blanket nor properly examine the washer. I filed a complaint with Choice & they offered to send a second company out, Apalachee Home Services [AHS]. This appointment was on October 31st. I received a report from AHS stating, “the unit is not working due to a bad rotator shaft & stripped bolt.” They advised the washer “needed to replace the outer tub ASM rotator shaft and bolt” and with the cause listed as “normal wear and tear.”

Tony's Heating and Cooling service was on time, professional and explained everything they did. Tony even watched out for my cats who ran down in the basement. When they finished they explained what I needed to do next year. I would recommend them to any of my neighbors. Plus they also returned things they had moved.

Called CHW on Monday morning, received email within a very short time indicating that a service company would contact me between 3-8 p.m. I was called by service company around 12:00, to let me know that techs would be at my home between 3-6; they arrived around 4:00 p.m. (with a phone call to let me know when they would arrive); found problem and installed new garbage disposal very quickly. Everyone from the company was very friendly, courteous, and knowledgeable. What good service from both CHW and the service company!! I was so impressed! Thank you!

We put in a claim a week ago, immediately had a technician scheduled the next day; We cancelled because unplugging seemed to reset/fix the problem. A week later, same problem and this time we resubmitted claim and the technician came out, diagnosed problem, explained why the reset was only a temporary fix and we are all set. Also, got educated on typical life of a refrigerator, the differences now, when my fridge was built -- all very helpful. Great service from CHOICE.

After a call on Saturday an appointment was made for Tuesday to check the water heater. I spoke with the plumber on Monday to ask if he could come out today as we had no hot water all weekend. The plumber came out early Monday afternoon and got the water heater working within an hour. I appreciated his care and concern!

This company is awful and does not fix ANYTHING. I will never pay them another cent because no matter what problem you have they will tell you it is not covered. AWFUL!!! Do not waste your money the way I have.

This claim started 10/22/18 and still today is in claim review without response. No one from Choice has contacted me regarding the dispute of your claim results. Very dissatisfied customer. Tenant still without heat. Previous claim service has been ok. Really don't understand... Require a personable response.

My washer doesn't spin at the end leaving the clothes soaking wet. The repair person is great and doing everything he can. He replaced the electrical panel and had negative results and now he ordered a door switch, which is covered by Choice. He also stated that it could be the Latch which is not covered by Choice. I contacted Choice and said what if the latch isn't the problem will I be reimbursed by them? So this might not be the problem and you making me dish out money. Not only is the money the issue but the time it will take to fix the machine. So far it's been 2 weeks and I can see it taking several more weeks. Very disappointed in the company and may conceal and write a review on the internet.

I recently filed a claim with Choice Home Warranty concerning my stove. The technician who came to my home was very professional and very courteous and resolve the problem in a matter of minutes, however he did tell me that much still would need to be replaced. Choice Home Warranty gave me an offer that I felt was not enough money to purchase another stove. I understand that this is a repair and replacement warranty. I feel that the money offered to the customers should be at least a reasonable amount to replace the appliance.

I needed a new thermostat because my existing one was bad. The only thing I was disappointed about that the new thermostat that was replaced it did not have humidity control. I asked the tech why I was not getting the same type of thermostat. I was told that Choice warranty only replaces basic thermostat. It would cost me an additional $110.00 plus the $45.00 for the service call. I will have to still replace the new thermostat with one that has a humidity control.

Updated on 11/08/2018: Already wrote a review on this subject. We have a beautiful gas stove. Glass oven door, self-cleaning oven (currently not working). We don't have a cheap stove. Now they want to give $349.99 for a gas stove. We currently have a top line Kenmore stove, NOT WHITE, self-cleaning oven, light for oven $349.99 still is not enough to even put toward a new gas stove comparable to ours. I am tired of the games being played with us. The cheapest gas stove we saw was white, no glass oven door with oven light, not self-cleaning, and white. Completely not comparable to our stove. The cheapest that is not even near what we have, the cost is $600.00 on SALE. A stove comparable to ours is over $1,000.00 now. $349.00 isn't half the cost of ours. Come on people you can do better than that.

I received a call immediately upon checking info online. J.R provided detailed info on rates and coverage. There was a moment I had to pull the reins because of his enthusiasm in providing details. It was a fun and informative experience. I look forwarding to referring Choice.

DON'T BUY PLANS FROM THIS COMPANY. This is an awful company which is morally and ethically bankrupt. They are cheaper in price but 100% fraudulent. Whatever money you will spend will be wasted. Only reason you would be tempted to buy their plan is cheaper. But believe me, they are really cheap and fraud as a company.

Henry helped me join. He was very persuasive. He explained the advantages of Choice Home Warranty. He also gave me additional reasons to join. I appreciate that if he could help me to see value in joining he would be doing this to others. This will make Choice Home Warranty the best home insurance you can buy.

I was please with the customer service from the company that repaired my stove. He was very considerate that I had a funeral to attend and I was 10 min late getting to my home and he was considerate and patient when I call him. Thanks!!

I placed a request for a leaky garbage disposal on Saturday. Saturday evening I received an email confirming a date time and tech to come out on Monday to repair. To my surprise. The BME Tech assigned called me on Sunday and asked to do the repairs that day. He was kind. Very professional and know from the beginning what was wrong. He had a replacement garbage disposal and installed it within the hour. OUTSTANDING WORK!!!

We own many rentals and had stopped buying home warranties because our tenants had to wait days for service and the service given was generally not good. However, thus far the service has been excellent. We’ve used them twice now. So we bought 3 more service contracts today. Hopefully, the service on these will be just as good!

If I could give ZERO stars, I would! Actually, well below MINUS ZERO stars! This has been the worst customer service I have ever dealt with! I am a realtor, and I have previously referred Choice Home Warranty to many buyers and sellers and I and my kids have used them - BUT NO LONGER! I have used this company for a few years, but never needed them. Then last year, my microwave door spring and light broke and I called them for the first time. They told me the door and light are not included in the warranty. Does that make any sense?! How are they not included? They are a major part of the appliance! Both are still broken.

I hope they get it fixed that why I got this home warranty to keep my in order. So far things are ok. They are fast so in trying to get things in order. I will see when the process is complete. Thank you very much.

The Company Plumbers Electricians beyond send a technician, who came without tools, review the problem and went to his car to pick up the tool y en 2 minutes he told the work were done. He only tight one nut, but Saturday I clean the toilet and discover the tank of the toilet is a little loose. I recall the company and explaining the problem, but I do not know if they are going to send someone to review the problem.

Updated on 11/06/2018: Issue was never resolved but they said that it was. I can assure you that it was not. The company took my money and closed the claim. I am not sure why they mark the complaint as complete and closed. They keep setting up an appointment with the same company. They cannot lie and say they came out because I have cameras on the outside of my house. If you are reading this please do your research before selecting this company.

This is the first time since I started with your company that I have absolutely no complaints. The repair work was completed within 36 hours from the time I made a claim until work was done. I was very pleased with how prompt my claim was processed.

The motor in our disposal quit functioning. The repairpersons replaced the unit with a like brand in a very short period of time. We were very impressed with the whole process from filing the claim online to scheduling (done for us by CHW) to installation.

My furnace was running for one minute, shutting down and restart again in 30 seconds. If did not stay on long enough to produce heat. I reported it to CHW online at 8:25 pm on 10/18/2018 and got on the schedule for 10/20/2018. At 9:30 am technicians arrived an at about 10:15 am my system was producing steady heat.

Not too impressed with your service. You contacted a hearing repair business that won't do business with you. I had to find this out on my own on the day you said they would come. I had the company do the work anyway because it had been 3 days since I made the claim and was freezing. The hold times to talk to anybody is ridiculous, especially when a repair person needs to get authorization from you to do the work. They do not and will not stick around for 20 while on hold to talk to someone. You really need to work on this.

Crap company!! Turn down every claim. Search thru their “contract” to find a loophole. So they can get a monthly charge. AND pay the contractors for the “visit.” For nothing!! More than one said this is the worst company to deal with.

We have had to call Choice over and over again with waiting times that are unacceptable. We had a contractor at our home that charges $150 an hour and he waited 20 minutes trying to get an authorization number on your Auth line. He finally left our house and asked us to get one for him. I could not get through by telephone so I had to call him back (the plumber) and HOPE AND PRAY you would cover the costs. Your waiting time is horrific. I realize you are not an emergency service; however, when things go out in your home, it is usually during a time that is considered a crisis. An air conditioner will usually not go out until summer time. When plumbing is clogged and you can't take a shower or use your toilets -- this needs to be addressed immediately. Your services take so long to get approved and sent to our home, which is in a rural area, it is next to impossible for a solution to be resolved on a timely basis.

Copper water piping had small slow leak. I cut wallboard above discoloration to expose pipe. Plumber (S and S Plumbing) sent by CHW spent approx 1.5 hrs INCLUDING 45 minutes going out for materials and repaired the pipe. Said nothing about repairing opening in wallboard. And then CHW declared the incident uncovered because leak caused by rust and corrosion. There was no evidence of rust or corrosion that I could find! So a simple repair that one would assume covered is not covered and the plumber now bills me for $245 for a simple leak at a pipe junction. I have only had 3 claims including this one and none of them were deemed to be covered for repair.

I am very satisfied with the way Choice has handled my claim. I was frustrated from American Shield and joined this year and Choice is best in customer service. I got technician called and offer to repair prior to schedule. Amazing service.

Choice Home Warranty (CHW) is a waste of time and money. They train their employees to look for ways to deny customers request for repairs. Professional technicians come to your home and state the breakdown was due to fair wear and tear, CHW will find a way to deny the repair. Their replacement program is another joke. They will only give you pennies on the dollar making it impossible to replace any item you own. Again, CHW is a joke and a waste of time and money.

After 20+ years with another service, I have had it with them. I am a new customer to CHOICE, just purchasing a contract, so I can't comment YET on their service, however, Joshua was quite the salesman! I was browsing and comparing companies to make a switch, I saw CHOICE was highly rated so I completed the form. I was not even done and Josh called. He spent a good deal of time with me, explained everything, gave me a good deal and 'heard' my needs in a contract suitable for me. SO, so far, I am impressed. Thanks, Josh!

Choice does not offer replacement based on the actual model that failed. They offered me about one third of what it would cost to buy the same unit to replace it. And then they are not going to pay for 30 days!!! I asked for a manager and was to he was a VP and was not "customer facing" - would only reply to a letter. [PS he has not replied from a previous claim]. I would say they are not customer interested!

I have a contract with Choice Home Warranty. On 10/31, my sister (who was home at the time) informed me that the sump pump backup system was alarming and smoking, there was water in the basement, and the sump pump was making a strange noise (sounded like an engine revving). I rushed home and found the entire area where the sump pump is located filled with smoke. I called Choice to submit a claim and request a technician come to the house ASAP as it was an emergency. The representative nonchalantly informed me that someone would get back to me within 24 hours. I told him I needed someone ASAP and he said 24 hours is the best they can do.

Extremely Disappointed. Bad service, poor response with an attitude. Called customer service. Advised it will take 24 hours to find out when and who they will be able to send someone for repairs and also received no cooperation. Stay away from this company.

The technician evaluated the water heater problem, and solved it within 30 minutes. The problem was that he was provided the wrong address by his company, and was over an hour and a half past when he told me he would arrive.

My experience was easy and the customer service was excellent. I would definitely recommend this to family and friends. My policy was the best out of the top rated companies, the price is very reasonable. I will definitely be renewing my policy yearly.

My dryer was not working. The tech was very professional, took time to explain the issue and get it resolved. The claim did not get long to be worked and a tech was assigned the same day with an appt.

My husband and I have 4 houses and have had them all covered over 8-9 years! It’s the best investment and peace of mind for us!! The cost is amazing as well as the customer service! It’s fast and always fair. I often tell people they should use Choice as we love it! Thanks for keeping everything running for us!

Mr. ** with Refrigerator Plus Repair did a very professional job. Replaced the part in a short time and so considerate. He even cleaned up an eight-year dust collection behind the fridge! I am deaf and he worked with me so I could understand the process.

Tub was not addressed! Toilets were corrected and pleased with that aspect. Please continue to locate a professional for the jetted tub. The professional selection within the scope of ability did not meet the purpose requested however Ross Plumbing was able to do the things that met their abilities. I believe a combination of experience was overlooked through the selection process.

Everything went perfectly. Technician was courteous, professional and on time. Dryer lost part of the heating element. Dryer element would not turn off and the unit had to be unplugged. Somehow a penny got behind the drum and shorted out one of the elements.

Submitted service request for leaking kitchen faucet and leaking shower in master bath. CHW did not cover either, so I had to pay the service fee plus the repair fee. The customer service was great as a repair appointment was established for the same day.

Was very dissatisfied when you would not repair my dishwasher. Ordered the parts and fixed it myself. Out $45 for serviceman that was not allowed to fix the problem. Your offer page give you a accept cash offer or decline with no explanation of what happens if you decline. Very poor choice. Will never buy this service again when subscription runs out!!!

AC Thermostat - Technician Jose was very thorough and courteous. Waited to make sure system functioned correctly after repair was done. Also took time to explain of update that may be needed in repiping existing gas pipeline is in attic for furnace.

You offered us a replacement rather than a fix for our microwave. You offered $169.99. We got two offers and they ranged from $600 to $645 to install a replacement unit. The original company that came out Seven Star Appliance agreed to replace the bad part for $300. I agreed and declined your original offer of 169.99. When your rep called she offered to go to $250 for a new unit (this would then cost me $350 more) or pay it for the repair but the microwave will no longer be under coverage. I accepted that option. This is my first dealing with you as a new customer (you were a recommend from AARP) and I am very unhappy.

Heater was blowing cool air. Choice Warranty sent a technician from Just Cooling and my heat was repaired less than 15 minutes. Technician gave me some excellent recommendation. And was very professional and knowledgeable. Arrived at the time promised, called before coming.

Refrigerator was "growling" when the compressor was on. Yesterday the service man arrived at the beginning of the time window and diagnosed the problem. He ordered the part and gave an approximate time it would arrive. However, it arrived early and the part was installed today.

Wayne helped sell me on the home warranty today. He was very sweet & very helpful & patient, as he answered many questions for me. I received an email offering me $60 on service calls, if I purchased the warranty today. It does not show that in the warranty disclosure that I was sent. I called him back, he spoke to his manager & said they would correct it & send that correction to me in an email. I have not received that yet. I am a realtor & years ago worked for a company that sold home warranties on listed homes & to buyers. Some companies were very good & lived up to their promises & gave great customer service & some did not. I’ve never heard of your company before, so I took a risk by signing up today. I am hoping that you are one of the good companies that I can encourage my clients to try.

I have been using CHW since my first home purchase and I would say my overall experience is worst. I would choose if there any other word than WORST. Logging a new claim is the only thing that is easy but servicing the claim is the worst. They promise similar or same replacement but they won't even come close to similar. For instance my GE double door refrigerator died one day and they told they will replace it but with a cheap single door apartment style that is not even worth $250 or so.

The plumber showed up, cleaned it out, cleaned up the mess and was gone in less than an hour. What a relief to have the drain flowing again. Thanks. His advice was very helpful and I would recommend them highly.

Arrived on time and called ahead as said he would. Polite and did quality work. Experienced little downtime, he understood my issue and worked with me to ensure that I was satisfied before he left. Would use him again.

This was the most bogus experience ever. I have never seen such a fraudulent denial of what this company said they’d cover!!! Every claim was turned down for false reasons!! It’s obvious when they send someone out and you pay additional $45. They go thru their papers and make up false excuse!! Even the folks who came and I wasted the “fee”. Agree!!! I want all my money back. And have filed complaints!! What a joke. What a charade!! Shame on you!!!

This appliance repair company/repairman has been to our home for other CHW covered appliance repair and very courteous, competent and thorough. I would recommend CHW and the appliance company/repairman to anyone in the central Kansas area.

Kenmore dishwasher would not clean dishes most of the time leaving dishwasher powder in the bottom of the dishwasher. Upon doing the servicing, he recommended putting a small amount of vinegar in the dishwasher. Tech did a good job, but forgot to give us a paid receipt for the $60.00 we paid him.

The technician was professional and performed quality work. I would recommend this company to others. He examined the current condition for the repair, took pictures, and repaired what was broken. He then cleaned the area of water and asked if I was satisfied with the repair. I am pleased with his work.

This company is a joke. I should have never dropped American Home Shield to switch but they pitched a good sales line with cheaper prices and assured me there were tons of contractors in my area. Truth is there are no contractors in my area. Closest one is 3 hours away, so it takes forever to get someone to come out. Then Choice will find a way to deny your claim so they don't have to pay contractors drive time to come back out and fix it, such a scam. I can't wait for my year contract to be up so I can go back to AHS. Lesson learned trying to save a dollar.

Filed a claim and they failed to make the first appointment. I called and they said, "Sorry we will send someone else." Made a new appointment and they failed to show up a second time. Now it's going on 3 weeks with a broken pool and spa. I demanded my money back to fix it myself and they said, "Sorry can't do."So I am filing a lawsuit with them. THIS COMPANY WILL TAKE YOUR 750.00 AND YOU WILL BE OUT OF LUCK.

The tech had to call in for one for and it took a while for y’all to respond to him then he put in one part but it’s something else that is wrong. I feel that it should not take a tech that long to realize the problem. He had to come back today after two tries yesterday and I still don’t have the problem fix. He went to get part plus waiting on y’all to approve it.

Stuck pressure switch on furnace. I put in a trouble call on Monday and l had a technician on Wednesday to fix my furnace. Unfortunately the furnace worked fine when he checked it. So he did a quick service and check everything. I am very please with Choice Home Warranty.

The salesperson was not a listener and seemed irritated when I would not purchase a 3 year plan. Even after I told the gent twice I was not interested he kept on trying to persuade me. The conversation ended quickly and I did not feel any appreciation for my order. I’m sure you have the recording and I suggest that you listen to about the last 3-4 minutes and get this guy some coaching on how salesmen listening instead of pressing sell more inventory. I speak from experience and I have been in sales for 35 years.

My father has used this plan for years and talked me into getting it. I just signed up for a second year. Fortunately I haven't had to use it, and I am grateful for the peace of mind that it brings me in my new home with not so new appliances.

The company did an excellent job. The people were very punctual, friendly professional and knew the job. Great job. Credit goes to Choice Home warranty for choosing the right contractor. it is getting better and better in the service. We wish CHW all success.

The sales guy made the deal look lucrative and sold the warranty coverage for 4 years which I paid in advance. Their coverage is really bad and they mostly deny all claims and yet charge co-pays anyways. The customer service reps are very rude especially when you question the denial of service request. They had promised to allow cancellation with prorated refund but now denying the refund with the stipulations they have in the agreement.

This was just my initial contact with the company, but their procedures described and reviews by other customers made me feel like it was the right choice. Greg ** was very polite and did a wonderful job of finding me savings. I didn't feel like he was putting on a face to get customers. It was a good experience.

The technician called and asked if he can come early. It worked out well. He also gave me tips on a new sink. The repair only took a few minutes. The technician was polite and efficient. I would hire him for other jobs.

Garage opener stop working. According to the technician the model is not longer manufactured and there is not spare parts to repair it. So he consulted CHOICE HOME WARRANTY for the unit to be replaced and I think he got the OK to go. Consequently my good rating on the service by CHOICE.

Our garbage disposal was not working and I called Choice Warranty to have it repaired. I got an immediate answer, was booked with a plumber the next day. Plumber was prompt, courteous, and excellent! We got a new garbage disposal with just the $60 fee! Thank you CHW! The service was outstanding!

Technician did good job. Once problem was diagnosed it took about 45 minutes to get approval for repair. You need more help for your contractors. It will be difficult to recommend Choice HW to friends and family unless things change.

I called in and the same day got a response and appointment that a technician would be out to my home within days. The technician called and let me know that he had finished a job early and could he come out earlier and that was great. So, my appliance could not be fixed and they are sending me a check in order to purchase a new appliance. Awesome service.

Nate was great! I would try to hire him away, if I had a position for him. He went to work, identified the problem and fixed it right away. The service was lousy. I had to wait a week for the appointment. That was unacceptable, but I had no choice if I wanted to use Choice. I was given a time window for the appointment. After waiting an hour past time, I had to call the company - they did not call me - to find out that the technician was delayed on another job. This was particularly irritating because I received texts and emails from both Choice and B&M reminding ME of the appointment time.

Great response time and got a tech to my house within a week to fix my furnace. I wish the tech could have gotten there sooner, but I understand that there is probably a backup this time of year for heater repair people.

I am now have regrets starting with Choice Warranty, I felt way too pushed and rushed! I am now wanted to cancel service with you all. Even though the sales guy was polite I didn’t like the constant talking over me.

We have a home warranty with Choice Home Warranty (CHW). Our dryer stopped working and so we contacted CHW to send a repair person to fix the dryer. They contacted a person and he came the first time and said he doesn't have the parts and so he will bring the part the next day. We waited for the person to come back the next day and he never showed. We tried calling but he never picked up the phone either. So, we contacted the CHW again and they said they will send another person and that person never showed up either and at this point our dryer had stopped working for almost 2 weeks. So, when we called the CHW again, they said that we can hire our own repair guy and CHW will refund us for the repair and they verbally promised to refund.

When I received the booklet after purchasing the policy, I noticed many fix are covered up to $500. And Bosch and some brands have special restrictions.

We inquired about warranty on our appliances, they are getting old so we thought we needed to do this. Oh the salesman was so nice and he tried so hard to sell us a 5 yrs warranty. THANK GOD WE DIDN'T. If you touch the appliance or anyone has touched the appliance they won't cover it. You pay a copay of 75 bucks and then they tell you, "We don't cover." Also, they'll send a technician, pay the 75 dollars to tell you that for them to send a claim for approval they need to do a diagnostics that is not covered. $300 to $500 dollars. All a scam. Also, my air conditioner was not working, the technician came, paid 75 bucks, said the cover is rusted it has a leak. They don't cover this. Funny!!! They don't cover anything. DON'T DO THIS. SAVE YOUR MONEY.

AC not running, fan only. The company sent out was a hillbilly that failed to diagnose the problem. Said line blocked and he flushed it. That did not resolve, I complained about it at the time and ended up having a new compressor installed by the same company I purchased the system from (Windsor). It cost me $1500, none of which my warranty covered because Windsor was not contracted with Choice. So lot of good the warranty did for me in this only claim I have submitted in three years. I have renewed for three years though figuring I would give Choice another opportunity.

It took over a month to get a very simple repair done on the A/C unit. First technician ordered a new motor and never came back to install it. Second technician cancelled the appointment the day before the scheduled day. Third technician said it didn't need a new motor and fixed the minor repair. The entire process took over a month!!!

Your representative could not have been friendlier or more helpful and knowledgeable about your product. I'm sincerely hoping that if/when I have to use my warranty, my experience will match my encounter during this purchase. He deserves a raise! In comparing other warranties available on the market for coverage, cost, long term flexibility and value, yours is by far the best.

The time it took to call and get service and repair of garage door opener was done quickly and was very pleased. Thank you for the fast service. Chris was the serviceman that did repairs. I would recommend him and call for him if needed to have any other repairs.

The CHW rep did a fantastic job get someone to my house right away to fix the problem. The reps from Quality drain service were very professional. Also, arrived right away. I really appreciate it. The two young men that came I feel went beyond and above to get the master bath fixed. I cannot express enough how much I appreciate this. My family also appreciate the service from Quality Drain company. If I had a problem again, I want that company to help us. Again thanks both CHW and Quality drain. Have a good day. GOD bless.

Crap company!! Turn down every claim. Search thru their “contract” to find a loophole. So they can get monthly charge. AND pay the contractors for the “visit”. For nothing!! More than one said this is the worst company to deal with.

The repairman was on time and completed the repair. I was very satisfied. He was courteous, explained the problem and was very efficient. I would recommend Choice to my friends. My first experience with a repairman on a different claim was very unsatisfactory, but this one was very good. The repairman never showed up and my problem continued for another few weeks before I contracted for the repair on my own.

Choice Home Warranty worked very hard to make their insurance affordable for me. I am a senior who has a very small fixed income. If not for their policy I would not have the peace of mind knowing I will be able to get fixed or replace appliances in my home. Anthony was patient, helpful and understanding of my position. I looked at other warranties and they fell short of Choice Home!

I purchased a plan with Choice Home Warranty Aug 2018 and plan was scheduled to start September. I ended up calling in October for a service call of plumbing stoppage. The contractor never called or confirmed that he would not be coming and never showed up for the service call between the hours of 7 am-11 am. I called back to Choice Home Warranty to let them know the issue resolved on its own (so I thought) and I wouldn't need the service call since he didn't show up. I called Choice Home Warranty to say that the issue has not been resolved and would need a technician out which was on a Thursday. They told me someone would be would be out on Saturday.

Stove Replacement. Excellent Service. Issues resolved in a very timely and efficient manner. The technician was sent to evaluate the issue and following day the customer service followed up with recommendations and suggestions to repair or replace the stove. I am very happy with the service and responsiveness. Highly recommended.

Washing machine. Thank you for such a wonderful and easy first time experience. A very professional and experienced tech came within 1 day, evaluated the problem and your response was received 2 days replacing the washer. A check to be applied towards a replacement is to be forwarded within 30 days. Thank you again.

Digital display for stove - The only problem was the person taking the call on the phone. Had that person taken my model number and serial number, the techs could have come with the part. Otherwise, the techs were punctual, friendly, professional and very qualified.

Well... My KitchenAid dishwasher started making noise. Service person was prompt and doesn't all 30mins filing out paperwork and stated, "needs new motor". Next day CHW emailed stating to costly to repair, will offer $179 towards new dishwasher. A kitchenaid dishwashers start at $500+. After reading reviews, I just accepted payment, which I have not received yet (30days wait), to avoid hassle. I won't be renewing next year unless I get a call from CHW to adjust payout. I would have rather they fix or totally relplace. Now I have to throw in an extra $300 for dishwasher and $150 for delivery/install. Not very good warranty!!

The service was excellent. I am very impressed. I called at 530 in the morning. And the gentleman on the phone answered all my questions, he was polite, and knew had to get the job done. The service gentleman was awesome. Knew exactly what was wrong with a noise description. Lol. So cool. Definitely refer Choice Home Warranty to friends and family. Thank you so much.

CHW was available during after hours. They took my claim and by morning I received an email with the Company name of the technician that would be out to repair my appliance. The appointment was scheduled and the technician arrived on time. The technician was polite and professional and repaired our refrigerator in a couple hours. Refrigerator is working like new and only cost $60. Thank you CHW!!

We watched many ads about Choice Home Warranty. Today we decided to look into the warranty. We found that they covered everything we wanted at a great price must less than we expected. They were very informative, answered every question and we signed up right away.

I am grateful for Choice Home Warranty. I've used them twice and both times, I've had excellent results and great communication via e-mail and if and when I need to speak to a customer service the same excellent results. The technicians came out to my home promptly, and did great work.

I called in for repair to my reverse osmosis that was cracked and Choice Home Warranty (CHW) customer service sent out a company to assess the issue and they did not tell me the Reverse Osmosis wasn't covered. If I knew it wasn't covered, I would have called my own plumber! The company they sent out was going to charge me 3 times more than a plumber with credentials for the replacement parts and I had to pay $45 service fee for absolutely nothing. This was my first negative experience with CHW. Interesting enough, I didn't get the usual email asking me to rate my experience. I suppose CHW knew they screwed up and no one bothered to make things right. FYI: When you write a positive review for CHW with 5 stars they reward the customer (interesting choice of words) by extending the warranty with an extra month.

I was sold a home warranty by a company salesman named Frank. About 60 days later I needed to file a claim. The company gave the serviceman the runaround. Had him on hold for about an hour 3 different times. When I tried to get them to settle the claim they told me I did not have the coverage. Their salesman told me he was selling me. Their way to remedy this was to try and refund my premium and the company (BRAD) even offered to do so and was willing to waive all associated refund fees, thus in my mind admitting they are in the wrong, and the claim they would have to pay was more than my premiums. No one should deal with these crooks in my opinion!!!

Clogged drain - Making claim was very easy and response time was timely. Plumbing issue that was going to have CHW vendor take 5 days before they could get out to us, so we got our own plumber and went the reimbursement route. However, hold time for authorization to get work completed was 3.5 hours. It's only been 36 hrs. in total and everything is taken care of and my reimbursement is already approved.

The claim was taken within the 24 hr requirement, however the plumbers had other priorities and would not make the repair for 6 days. Choice covered the water heater and labor only. They would not cover the plumbing that was cut out on the intake and outbound lines. The resolution manager Brad gave me a passive I don't care attitude and then offered 2 free service charges on my next 2 claims.

I consider the fact that you went back and looked at the claim and determined to honor the claim very important. I was going to call you to dispute the fact that the technician said the problem was due to a electric strike. There was no evidence on the board of any electrical strike. My work experience in electronics says that an electrical strike definitely leaves burned components traces on the board. Thanks Again.

CHOICE falsely advertises and does not do what they say. When the salespeople sign you up, they tell you items under warranty will be replaced at the same level of quality when they can’t be fixed. Untrue! My garbage disposal was a super cheap version and not at all the level of quality. It does not work well. The washing machine - not enough replacement funds were even given to replace it. I am out a washer and do not have enough replacement funds to get another one!

I had my primary home and a rental with this company and when the heat exchanger broke on my central heat and air unit, they refused to cover it. They based it on the fact that it wasn't "normal wear and tear". So I paid for an independent heat and air technician to come out, and he claimed the crack in the heat exchanged WAS from normal wear and tear. Parts of it were rusty, but he said that was normal too, as most units sit outside. They denied it the second time because they said their policy excluded anything that had rust on it. ?!? They are crooks and frauds, and will do anything to avoid paying an expensive claim.

Called with issues regarding my furnace. The I dealt with was very nice and respectful. Gave him all the information he needed and within a couple days had a appointment set up to have my furnace repaired. Highly recommend to anybody to get Choice Home Warranty.

My furnace wasn't working, I called Choice Home Warranty to report the problem. They hooked me up with Mike's HVAC with an appointment in 4 days. I called the Tech and asked if he could get to me sooner, he had me up and running by noon the same day. I needed a new combustion motor, very pleased with the service and my cost was $45, warranty took care of everything else.

I put in a claim for my AC/Heat pump. I was pleased to get an appointment the very next day and that the time frame window was reasonable. The technicians called prior to arriving which was well within the time frame. However, they fixed the heat pump, it was blowing nice warm air into our home, but then the techs were ready to leave. The AC still wasn't fixed. There was a problem with the outdoor unit. As they checked it out they must have been trying to drum up some side business with us, explaining why the motor wasn't working so well. Claiming they could service the unit for a cheaper price than anyone else because it wouldn't be covered under our warranty. They jump started the motor, made sure the AC was working. After that they left.

No heating. This company is so far the best. They have affordable premiums and service call fee is the best compared to others companies. I will recommend Choice Home Warranty to anyone looking for a good company. The customer service is excellent, their providers are very reliable and always on time.

Excellent and extremely prompt service. Technician was very courteous and professional. This was my very First time submitting a claim and I couldn’t have been more pleased. I have and will continue to recommend Choice Home Warranty to my family and friends.

Just purchased today. Rep was friendly and knowledgeable. Have not needed to use warranty this afternoon. After my first need to use warranty I will definitely rate my experience. I think we made a good decision to buy into this program. Time will tell.

I bought their warranty. At the time of purchase they were very good and helpful. Once they got money they didn’t care. After 6 months I call them for plumbing issue and they said as, "Too late. Has old system valve we can't replace and we will give you only $132 to fix it." They didn’t cover my sump pump too. After too many phone calls and getting back forth they gave $600 for repair which cost me &1600 to fix. When I didn't second claim with them after almost year they told the mechanic it's too expensive to repair and then send me email saying, "Your boiler has no fault. It's working fine." They are one of cheap company.

I set aside 4 hours for the plumber to show up and fix the problems (running toilet and dripping bathtub faucet). He got to my house and determined what needed to be done. He then spent time in his truck to figure out what you would allow him to repair. After about an hour he told me what needed to be done and that he would have to come back another time. I still haven’t heard from anyone. He could have gone to a local hardware store and bought the parts if he didn’t have them on his truck and made the repairs. I now need to set aside another time. I am not at all happy with the service or your company and tell everyone I know to not purchase a home warranty. I would not do it again. I don’t blame the plumber because he can only do what you tell him to do.

This company is a total scam. They might help with minor problems but they will not cover the big issues. Please read every word of their contract before you give them any money. When my HVAC system failed the way most systems break down they would not help us even though it was due only to usual wear and tear. Today I demanded a cancellation of both of my policies and requested a refund. This after fighting for days over the situation. When you google "best home warranty companies" they are right up there but if you read that fine print you'll learn that on most of the sites they pay to be at the top. In Georgia there are 29,000 complaints that have been lodged against them. If you really want a good home warranty look elsewhere.

I was disappointed that the part could not be found for my refrigerator. What made it more frustrating was the total lack of communication for over a week while the part search was underway. I would not have known that the part was unavailable except for my calls to Choice. As it is, I purchased the Choice Warranty to avoid windfall expenses.

Dryer repair - Quick response; assigned technician that was on site within 2-days. He diagnosed the problem within no time; He clearly explained the problem to me. The technician was very courteous, very professional and highly qualified. I am pleased with the whole process, and will certainly recommend CHW as well as the company and technician contracted.

I lost power to the outlets in my master bedroom. Choice sent a technician about five days(!) later. He troubleshot for four hours and couldn't identify the problem. I called Choice again and they sent another technician. He troubleshot for a while and couldn't identify the problem either. He hypothesized that a rodent had chewed through a wire somewhere. He had no evidence to support this, but he reported it to Choice anyway. Choice then denied my claim saying, "CHW is not responsible for rerunning of new wiring for broken wires." Choice never took responsibility for fixing my problem and took the first chance it could to deny my claim. I regret that I paid for three years of this shoddy service.

I had a pipe burst in my ceiling that caused a lot of water damage. The Plumber who was dispatched said he turned in 3000 dollars worth of repairs as the pipes needed replaced along with reconstruction of the ceiling. I waited 3 days just to find out that Choice Home Warranty authorized a 10 dollar leak fix (the plumber sent me a pic of the coupler authorized for the fix). ABSOLUTELY HORRIBLE AND UNACCEPTABLE. I will share my experience, and if that doesn't bother you as a company then I guess you don't care much for the people you call customers. Thanks for nothing!

I had a plumbing leak that I submitted and within hours I was put in touch with Desert Star Plumbing who has already addressed the problem. Unfortunately I had my pool pump go out the same day. CHW put me in touch with Benchmark Pools who has already addressed the problem of a failed motor. CHW approved both actions within one day. Thanks.

I called up last Friday. My washer is broken. The serviceman came on Monday morning and told me after he diagnosed it, that I would receive an email from you on Tuesday morning with the way we were going to proceed. Tuesday afternoon never haven't received it. I called you up at 2. I spent about 20 minutes on the phone going in circles. Your rep told me that the technician never diagnosed it but once he does I could wait 24 hours for a response. I explain the circumstances and what I have been told and asked if they could come to a decision in less than 24 hours, on the same day instead due to the circumstances. Since I got nowhere with her I asked to speak to a manager and was told that there were none there at the time. I asked for a call back and also ask until what time you are open.

The tech. figured out the problem. Had two, one the thermostat was not functioning, two some kind of transformer was no good. The only problem I see, was the tech was not taught exactly what to do. He said he had not been involved in the insurance before. So I handed him $ 45.00 and said that is the first step. Everything else your company should advise.

Toilet stopped flushing and gurgling pipes were happening with each drain of the shower or sink. The service from clog busters was amazing! The hidden additional fee from Choice was infuriating. I spent an hour checking every scenario where I would not be covered and my very first claim there was a non covered additional $94! Clog busters worked with me, of course I couldn’t get through to Choice. They answer quickly and call you immediately when you are buying the policy, not the case when you have a question :(.

Technician who came to check the heating system was knowledgeable. Answered all my questions and diagnosed Issue from all angles to find the problem. Fixed the problem in less time. First time I have used Choice and glad my Choice was Choice!

CHW took only about 2 hours to assign a repair company to my claim which was a very pleasant surprise. The only minor glitch was that the company scheduled an appointment with me before checking to see that I would be available. After a quick phone call with technician, appropriate time was determined and he showed up on time!

The gentleman, Harold, was just that, a gentleman. He cared to do a good plumbing job. I am satisfied with the work he did. Had to go and get a needed part for repair, but was not upset. Great job, Harold!! Thanks, CHW.

I called to set up new service. I already have 2 accounts with this company and I also referred 1 person to CHW. The person I spoke with told me that my service fee would be 45 dollars but when the new account email was sent it said $60. I called back and spoke with multiple people who kept referring me to another person. Finally the last person I spoke with said he would fix it but it was never done. I think this is a case of bait and switch and will be taking my business elsewhere if this is not fixed.

Customer service was a pleasant experience. The young man who helped me to sign up for your service was very professional, patient and friendly. He took his time to answer all my questions. I hope the service of my warranty goes as smooth.

This company has the worst customer service. It never fails to have some sort of issue. I just contacted the sales department to ask if there was a cancellation fee for canceling my plan and I was instantly transferred to the main number recording. This rude and unprofessional behavior is unacceptable and that is why I will no longer subject myself to this kind of behavior.

I had a claim on my HVAC System that was denied for "It has been determined the failure is with a compressor that has locked or open windings. Compressors and air conditioners have a standard life expectancy of 12-15 years, and with proper maintenance are shown to last 20 plus years. Catastrophic failures as such that predate the standard life expectancy are caused by one or multiple issues that indicate an abnormal operation or malady in the system."

Phil was very helpful in listing what coverage was provided, and which I did not need. I felt he listened to what would work best for me without pressuring me too much. I look forward to seeing the full details of the coverage with the pdf.

The initial experience was OK, but the repairman said we needed parts to fix it and that they were going to go back and get authorization from Choice Home Warranty. We did not hear back from the repair company. Choice Home Warranty sent us emails about scheduled appointments for the repair, but after calling twice to the repair organization, they said they had no knowledge of a repair appointment. CHW only approved one of the parts recommended by the repair co. We are still waiting on the repair co. to return with the parts and an estimate for cost.

Issue is resolved thanks for your help and concern

The policy seems reasonable. However, I don't like the way they sent me the will do's and won't do's after I accepted the contract requirements and collected my funds for the contract. This is a hell of a time to tell me what you will do and won't do. Poor business structure.

I am not pleased with the service that I received. The hot water stopped working 20 minutes after the tech left. I called the plumbing company and told them that the request for parts had been approved. Company said they understood my problem but could not say if a tech would be here today or not. TOTALLY UNACCEPTABLE!

The heater was not working. Called CHW and it was fixed the next day by Pierce Mechanical. Thanks for such a quick response. The technician that took my call was very professional. CHW was able to abide by promise of free service on the first service to this address.

My parents called on Saturday 10/20/18 for service for no heat, first appointment they gave them was for Tuesday 10/23/18. Of course no one showed up and now they have to wait again for a new service appointment. When you call up to possibly purchase a plan they tell you 24 hours for service calls, when you go on the website it tells you 24/7 they are available but try and call the office they tell you hours are 9am - 7pm. So now I have 2 elderly people 1 disabled sitting with no heat for 5 days.

I found my basement fall of water because of a problem in my washer. I filled a claim, next day I received a phone call and email stating that a technician is coming to fix my washer. I’m glad that I signed up with CHW. It really a saver.

I was pleased at how quickly a repair person was dispatched. The man was competent and found the difficulty, which was a switch. He showed me how to address it in the future if it occurs again. I was happy that he did not come in and immediately say it needed to be discarded. Generally very satisfied with the service.

Worse repair company in Huntsville AL. JQH Services if Choice sends them do not allow them to come. Told us they needed more parts that Choice did not cover. Asked for money upfront. Told them no. Never came back.

I had the pleasure of speaking with Shawn about home warranty coverage. He was very informative, knowledgeable and a very nice salesperson. Haven’t had that kind of experience with a salesman in quite some time. I am very satisfied with the policy and services.

The amount of calls and emails is harassment made me not wanna re-new. I decided to go monthly instead of the three year deal that I was pushed on because I don’t know if it’s even worth the one year deal I went with.

Very pleased with quickness of response to the claim and with the service rep. Unfortunately, although appreciated, the replacement cost allowance for the dishwasher was way too low. We accepted it but felt it was a lowball amount. Our dishwasher was a high-end appliance but the allowance for replacement would only allow for a bare bones new one.

I had called on Thu 10/18/18 to place a call about heating system not work. No one had called back as promised within 24 hours. After making few calls and being put on hold for as long as half an hour, I was told that it will be taking care. No one called back so I had called a local company which came within 4 hrs and tried to get authorization for long waiting, we had got the unit repaired. I think that a big company should care about any complaint especially from a customer that had given you at least 3 referrals.

I must say that Barry ** is a great salesperson. He knew how to sell me on a 3-year warranty. I really wasn't going to do it but he easily persuaded me. I'm excited to have a home warranty because it makes me worry less. He was great at setting my mind at ease about all the concerns I had.

Everyone involved in my claim actually did what they said. This is why I went with CHW from claims people that they contracted to do my claim and would recommend this company to friends and family and have done so I am impressed so far and hope it continues.

Choice automatically contacts the vendor to do the work, and sets up an initial appointment time. I receive both an email and phone call, to include the vendor's name and phone number. So communication from Choice Home Warranty (CHW) is GREAT! I was also thrilled to see that a different tradesman was dispatched to my home after I notified CHW that I was dissatisfied with the other vendor from a similar previous claim. So CHW does listen, and their customer support agents ensure issues with their contractors are properly and promptly settled. I also like the online interface to file a claim, or contact customer support about anything.

Easy to submit a claim, was able to do it all online. A handyman was dispatched within a couple days and repair/agreement was also done in a timely manner. Will likely recommend Choice Warranty to family and friends.

Our refrigerator failed on 10/19/18. Called Choice at 11:55 am to start the claim process & request service. A service visit was scheduled for 10/20/18 between 11am-3pm. The Choice rep said that there was no way to expedite the service call even though it was a refrigerator. The service tech showed up 1 hour late at 5pm (29 hours after Choice being notified). The service tech had no explanation as to why he didn’t call me to advise that he was going to be late. Needless to say, I was a bit annoyed after sitting home waiting for the tech since 11am. Once there, the tech was very professional and made the repair. I was dissatisfied with the fact that Choice does not offer an option for expedited service when a refrigerator or heating system fails. When I called Choice to report that the tech was late, the rep told me that all she could suggest was to get my own tech and wait for reimbursement.

We purchased a five year warranty with this company, and received one year free. Foolishly, we paid for the entire 5 years upfront. After 15 months under warranty, and receiving excuses why things weren't covered, we decided to cancel the warranty. We fully understood we would have to pay a $50.00 "administrative fee," but we did NOT expect what followed. First, we were charged a monthly fee for each of the 15 months we used of our contract. We paid a total of $2,152.50 for a five year (60 month) warranty. So, essentially our monthly charge, had we paid monthly, would have been $35.88 per month, but Choice Home Warranty charged us almost $57.00 per month for the 15 months we used.

This has been a nightmare. First it took you 6 hours to respond to the request to get the part to fix the gas pack which when I went your company was told it would only take minutes for the request to be answered. Know the company doing the repairs. Says it will be tomorrow before they can get back to my house. So I go another day without heat because of your slow response time. I only hope you treat other customers better.

I love the customer service provided by Choice. I have worked with other warranty companies, and Choice by far offers the customer more for their money. Whenever I put in a claim, I receive an appointment in less than 24 hrs. I really like Choice as a company, but the technicians that they contract with are not always the most knowledgeable people in their field.

Rekey - This process was easy and everyone was great to work with. The technician call with his ETA and arrived on time. Customer service also followed up as they said they would. This was the smoothest process I’ve had so far with a home warranty.