Choice Home Warranty Reviews

Choice is not reputable. They will not cover much of anything. They claim the failure must have started before your coverage began or that they do not cover AC failure if there is rust present. This is common in an older system and the reason to get coverage. They have enormous hold times on their customer service line. 20 minutes is the norm I have experienced. The individuals I spoke to were somewhat rude. The tech they dispatched did not show up on the day specified and they use one AC company to diagnose the issue and then a different one for the repair since they don't trust the first AC company to diagnose without regard to their benefit. This causes delays. You can expect an AC repair to take one week.

I was very pleased with the service I received. He was very thorough and willing to answer my questions. I look forward to being a member of Choice Home Warranty. Hopefully, I will enjoy and appreciate the repairs being done.

This is my first time to use a home warranty and a little confused! When I sent in a request for service I received a very prompt reply and a date for service. However the assigned company never came to my home and didn’t even get a call or text. The next day I called the repairman and left a message to no response from them. I then called Choice. The representative was very professional and tried to call them too! We then set up another appointment with another company! The repairman call the next day and was on time. He told me it could take up to 2 weeks to receive the part. A little disappointed it’s going to take so long.

Service was dispatched quickly, and was flexible with the service time. After a few attempts at repair, the serviceman made the decision that my garbage disposal should be replaced. He completed the troubleshooting and the replacement in less than an hour. Great choice of contractor from Choice Home Warranty.

Do not ever use K&J Appliance EVER again for anything. He was nothing but a liar. Take that company off of your list. Also every time I had to call CHW customer service I was on hold for way TOO long.

I was a little dissatisfied with having to wait 3 days for the repairman to get to my home. But he did arrive as scheduled and fixed our A/C system in about 15 minutes. It was a bad capacitor. Tech was friendly and knew what he was doing.

Your policy includes too many exclusions. Exclusions outnumber inclusions. Your prices are competitive but you do not cover what I would want covered. A bit deceiving from a phone salesperson. I Cancelled the policy as soon as I read the contract; within hours of initiation.

Had a leak in toilet. Called Choice Warranty and problem was fixed very quickly. Very happy customer!! This happened on Sunday over Memorial Day Weekend and was fixed Tuesday morning 48 hours later. Plumber was fast and precise. Would highly recommend Choice Warranty as a Home Warranty Service.

As I was looking on the website to start a quote, someone called me and talked to me over the phone. It's incredible that there are still companies that value speaking to customers over email. Very responsive overall when I had a question about the policy documents. They were adjusted and returned quickly.

This company is a scam! They do not deliver what they advertise! Rip off! Buyer beware before you buy! They cover nothing!! Our 13 year old water heater quit. They don’t cover the tank... Only the moving parts... Come on!

I am fairly new to Choice Home Warranty after several years with a competitor. So far very pleased with the response from the Warranty company and the servicemen they sent. I am so glad I changed and look forward to a continued successful association. Thanks!

Since I first started with Choice Home Warranty, this is something that I have not regretted. Having a warranty on my appliances has saved me a lot of money. Recently I called to have my tub unclogged and all I spent was $45.00. I would have spent more than that just to have someone come to see what the problem was and done so in a timely manner.

Be aware when subscribing to CHW that you will not receive prompt service. You will get a quick response, however an appt time will be assigned to you. I have never received an appt time that was satisfactory. I think that whatever they pay puts CHW subscribers at the bottom of the priority list. Waiting for days for Air conditioning to be fixed in the Texas heat is unacceptable. Waiting for days to have a washer or dryer fixed is also a huge inconvenience. When scheduling an A/C appt on your own, you can get emergency service. I have my parents living with me, ages 83 and 87. Waiting days in the Texas heat for an A/C repair is not an option... Also, be aware that CHW offers incentives for positive reviews and I have not discovered a way to file a negative review on their site. Beware.

I needed a new garage door motor and it was replaced. I gave choice a 4 star because they didn't replace both remotes for my garage since my old ones won't work with the new motor. It has a different frequency. My garage is a 2 car garage so it came with 2 remotes. Choice Warranty should cover both remotes instead of just one. I was disappointed.

Extremely dissatisfied with Choice and contractors provided. Ticket ** deals with AC at my residence - one AC system was not operating and repairs were completed. Shortly after repair, system was down again and temperature in home was 86 degrees. Since I work from home it's important this system is repaired correctly and quickly. I contacted Choice and was on hold for over an hour, at which time the call dropped - at 7pmCT, which I understand is the end of shift for customer service - coincidence? I'm right now on hold again with Choice to try and have the AC system looked at again today.

Broken Laundry Washer - Prompt, efficient and courteous service from a call to customer care to the technician arriving to fix the problem. I highly recommend Choice Home Warranty for a hassle free and a pleasant experience. Thank you for being there to meet expectations.

I am using this co for last one year, service tech never come on time, make excuses that it’s not part of contract. My AC went out few days ago. Tech came. Few days later AC not working. Call again, no one came. I have to spend $$ from my pocket to fix. Absolute nightmare! As long as you never call, they’re good, never replace any appliance. Very unsatisfied service.

The original company dispatched, Complete Heating and Air, did not come on the day CHWs e-mail said because they did not know of my order. I was rescheduled for next day, May 24th. Complete found nothing wrong, collected the $45 fee and said I would be hearing from them. Next, I get a CHW E-mail with an appointment for a different company, Eichling, for the 29th. Eichling found a problem, did a repair but it has not completely solved the original problem. They also collected the $45 fee.

Entered into a contract online. The process was easy and quick. Immediately received a welcome email with details for contacting Choice if I had questions. Just awaiting a hard copy of my contract which is due in 2 weeks. I needed a new warranty company because the company that I was with for 13 years (The Warranty Group) is no longer servicing residential warranties.

I have had Choice Home Warranty for 2 years. I’ve only had to use them once to fix my dishwasher that wasn’t draining the water out. They sent a repairman out the next business day, he fixed it and so far no problems. I’m very pleased so far!

The service was good and quick but this is the third time the same unit was fixed so when is it time to replace it instead of patching it. Other than that the service was great. The technician great.

My AC would not generate cold air. When turned off, fan still ran. Technician came and diagnosed broken fan blade which made it unstable and shaky and cut into the fibrous silver inner walls. The heat fan was running, which he turned off. Took 13 days for company to state that this was not wear and tear and turned down my claim. I called the tech and his secretary told me that he argued back and forth with Choice Home Warranty explaining there was no misuse or intention on homeowners part for the failure of the fan and breakage. They still denied it. I had bought the house 2 years earlier and had no problem 'til this summer. I wrote them and told them that the age of the house (14 yrs) would contribute to the fan blade baking in the summer and breaking off, thus normal wear and tear. I would NOT recommend anyone to this company! When they argue and disagree with a trained technician whom they hired, there is a scam going on.

I am completely satisfied with the excellent customer service I received from Mr. Eli **. He was very knowledgeable about your policy offers and he also gave me a quote over the phone at the same time. Mr. ** was very pleasant and understanding to communicate with, and I was able to enroll over the phone. I am a very satisfied new customer.

AC repair - They always find clause not to cover you when you have a claim. Who do we consumers have to protect us from these companies. I felt cheated as a single working person paying for services and peace of mind only to be told NOT COVERED.

The main issue is the service call scheduling. The system assigns a time, regardless of my schedule. When I asked if it could be scheduled for a specific time or day they said, "No it just gets scheduled, but if you have a problem call the company that the service is contracted with." It is a waste of my time and poor service for me to do the extra work when all that needs to be done is for someone to give the service company possible dates/times.

We were surprised how fast the response to our claim happened when you consider it was the Memorial Day Holiday. The crew arrived when they were scheduled and fixed the problem in a very short time. This is the 1st claim and we are pleased that we chose CHW and would recommend it anyone considering a Home Warranty.

I HATE the service that was provided by Universal Repair Appliances Joel **. He called to tell me the washing machine switch needed to be replaced. All he did was replace the switch. He did not take the time to make sure the washer was working properly. After working two 12 hours shifts I came home Monday night to wash my uniforms for the next day. After putting my uniforms in the washer, putting in the detergent and turning on the machine there was absolutely no water. I had no idea what was wrong with the washing machine because that is not my line of work. I had to wear the same dirty uniform to work the next day. Choice Home Warranty tried to call Joel ** while I was on the phone. He stated he was at a customers house and he'll call me (Cheryl) back.

We have purchased a home warranty for 2 years with Choice. To ensure if we had any major AC or water heater etc issues they would help us keep cost low and get quality service technicians to repair what breaks. It has been awful. We have made 4 service calls all for the same thing our AC. We have had 4-5 companies come with so little knowledge or professionalism. The first 2 times the service repaired for a few months (got us through summer). Now our AC broke again May 2. It was serviced by another horrible company (this guy didn't have tools or an invoice - nothing). He added freon, which collies our upstairs but not at all diagnosed a problem. So 19 days later back calling Choice. They were so rude and insistent on calling the same guy?!? Now we are on day 5 and have been without air a total of 9 days this month.

Scott ** did an excellent job in setting us up with a new account (in fact he set up our previous accounts) for the property that we just purchased. Please Scott, keep up the great work that you do and do it well.

My A.C. stopped cooling over week ago. I am disgusted with CHW. They set me up with an unprofessional company GDL Mechanical who customer service is trash. They don't communicate with the homeowner. They said I needed a hard start and capacitor then jumped to a whole new unit. Now I have to wait for a stronger hard start. It is summer! We are approaching double digits and they keep playing around with order hard starts instead of replacing the compressor. It's ridiculous.

This company will lie to you and mislead you when it comes to repairs for your AC and other home appliances. The contractors they use will write what they found when inspecting the unit that you are having trouble with. In my case the air conditioner. They will write it in such a way that Choice will then not have to pay for repairs and put the blame on you. When you complain about the findings they essentially brush you off and do not listen to what you are telling them. I have come to believe that they pay their contractors to write their reports in such a way so as not to have to pay for the repairs. I am getting ready to sue this company for all the aggravation they have caused me. Just waiting for my lawyer to contact me.

Excellent service and very quick. A good explanation of what is covered and worked with setting up the monthly payment. I do require verification on the service fee of $60.00. I was quoted $45.00 for service fee. Can you please verify this?

I feel like I have been lied to through this whole time. They do not pay the claims that they say they will pay. They would not even let me cancel my service when I requested to cancel. My contract expires in Feb. 2020 and they told me I could not cancel and the agent hung up the phone on me. THIS IS A HORRIBLE COMPANY. DO NOT GET INVOLVED WITH THEM OR THEIR LIES!!! They should be shut down.

Very disappointed. Will NEVER recommend this company. I purchased the 3 year plan in advanced and cannot get a refund a year into it! HORRIBLE customer service, horrible coverage plan. Items stated that are covered are actually not. Service technician sends in claim for Choice to deny and state "item(s) are not covered for repairs." Have had several issues for repair from washing machine, dishwasher, water heater, etc., not one thing did they cover/repair. I had First American Home Warranty and then switched to Choice Home Warranty due to being cheaper in price, HUGE mistake! I will be going back to First American Home Warranty. They provide good customer service and actually believe in and stand behind their product and service. I may pay a little more, but so worth it. Readers beware... read the FINE PRINT. Choice Home Warranty is not a company of good faith. They are scammers.

I've had several issues with CHW in reference to renewing my contracts, storing credit information & billing me for renewal without my permission. Two other occurrences with my service call charge 45.00 where I was advised it would be waived 3 visits per address as an incentive for my contract renewal. Each time I called for a new claim I was advised I would be billed 45.00. The first rep advised I was correct & he would waive charge which he did. My 2nd call I spoke with Ms. ** for about 45 mins on the same scenario. However she said she saw nothing to the such & as a courtesy she would waive 45.00 1x. I advised her it wasn't a courtesy this is how the early renewal was explained to me. I requested to have a supervisor call me, needless to say I'm still waiting. Upon the technician arrival he advised my tenant there would be a 45.00 service charge.

Great coverage company when you have a small claim, but whenever you submit a claim for anything costly they will make up a narrative of the homeowner not properly maintaining whatever it is that isn't working and they do this without actually visiting the premises. I've had several a/c specialists at my house who were sent by Choice and they all told me that their experiences have been that Choice will not pay many of the claims that their competitors will pay. Expensive lesson learned for me. Next time I will go with a reputable company that's slightly more expensive. I will never renew with Choice and buyer beware to anyone who does.

This company has helped our family household out greatly. For the low monthly cost it has been awesome. Just 1 or 2 service calls meets the yearly cost when you estimate what a service appointment would have been. We would recommend this warranty to other homeowners that want to save money.

Took months to get someone to show up and then when it did it canceled 3x making us be unable to leave house the whole Memorial Day holiday weekend. Oh and it’s been 90+ degrees in house for 6 weeks. The company didn’t even have a working phone number and it took 20 plus minutes to reach customer service. Still nothing is close to where it should be. All the promises were broken nothing was done as it claims. This is a complete joke of a product.

Very satisfied. With the type of accommodations that they offer when I need their assistance. When I asked for a senior discount due to my income there was no hesitation on their part to accommodate me. Very impressed with their business ethics.

Choice Home Warranty... Full of Kind words, empty promises and jerked around before denying the claim! Been trying for 2 weeks to get my 7 year old Samsung front load washer repaired. The guy they sent from Mr. Rogers Appliance Center out of Greenville, SC, stood us up on our 1st scheduled appointment. When he finally showed up 2 days later, my husband paid the 45.00 service fee and he said it was normal wear and tear and he had to order parts and would Come back when he got them in to repair the washer. My husband called Him on Tuesday of last week to see if the parts came in and when he would be back. He told my husband it was going to be too expensive to repair and CHW was suppose to have called us about what we should do. Needless to say, we had to call them... over and over and over again.

I have been a customer with Choice Warranty and have paid for 3 years. One day my water heater broke. I called and opened a claim ticket. They dispatched Modern Plumbing & Backflow and the plumbing company came after 3 days. I paid a $45 service fee and I was told that the water heater needs to be replaced. My contract showed that the water heater is covered. But, in page 9, the contract excluded all components of the water heater so they use it an excuses for not cover it. So… they told me that Choice would not cover the water heater. They offered me $200 instead. But, the water heater replacement costs $1675. I didn’t know about Choice Home Warranty until something was damaged. Please do not trust what they say. This company is total scam.

I signed up for Homeowner's warranty for 5 years paying $1500.00 upfront (my mistake) when in return they offered me 6 years of coverage of repair/replacement of the appliance. My Heater/Air conditioner broke that they told me that it's not covered (offering me $200.00, though their own technician stated in writing that the unit was maintained well, but need to be replaced and cannot be fixed). After their refusal to replace the unit, I asked for a reimbursement/cancellation of my service; their reimbursement is just $450.00, not the money I provided for 6 years of service. This company is a total SCAM once you've paid the money upfront.

My wife noticed late on a Friday night that we had a small leak under our kitchen sink. Saturday morning doing some checking on the connections and running water under different conditions, I discovered there was a small leak in the garbage disposal that only happened when it was running. We sent in a claim to CHW that morning. I received an answer in a very short time and a call from the company supplying the technicians to schedule an appointment for that day, a Saturday. After he arrived and looked over the issue he immediately said it would be replaced with a new one. Within half an hour the new one was in. He then went over the new disposal with me showing that it was the same size motor but a more compact unit (Moen). He went over inserting and removing the flange as well in case we needed to retrieve a lost item. Fantastic work, fantastic response, great value.

The tech came on time, resolved problem with the refrigerator (water filter attachment repair) and was personable. He also identified microwave problem and ordered the necessary part. He maintained a friendly but professional demeanor. The only suggestion I could make would be better communication between the parts place, Abbots, and myself. We played some telephone tag before my question was, answered also in a professional and friendly manner.

My air-condition had a defect. After putting in a work order... I got told it "wasn't covered". What do I have Choice Home Warranty for... Totally unfriendly customer service. They hung up on me twice. I cancelled them... What a waste of my time and money.

I worked with Paul ** looking for a Home Warranty for a home I am purchasing. I had called a couple companies and was taking notes from each as well as had an experience from another from a home I had purchased for my stepdaughter. Paul gave me peace of mind and assurance that if a claim is ever needed I could be rest assured that it would be repaired correctly or replaced.

I had a pleasant and professional experience with your fellow. They called me after I purchased. I wasn’t interested in what he had to offer as an additional purchase but I thanked him for calling. He was very professional and I enjoyed talking to him.

Your service and tech were very prompt and courteous. This was my first time using Choice and I am very pleased. Follow up with emails and phone calls valuable in keeping us informed of the process. Tech was actually right on time as promised.

Your guys suck. You repaired my AC unit in 2016, but you turned down my claim. My new claim. Been with you for four years. I will be cancelling with you... you lied to me about transferring my account to my new owner... that is why I chose you in the first place.

The serviceman was on time, friendly and explained to me exactly what he was doing, what he thought was wrong and what he expected the repair to involve. When he was finished, the dishwasher was working as it should and no follow-up was needed.

Complete waste of time, when you purchase policy. They say we repair everything or replace. My initial claim: First technician did not show up after wasting 5 hours of my time. Second technician came on time, spent 2 hours and then claim denied saying it’s wear and tear and not covered. Do not waste your time and money.

The process of signing up was very easy and I’m confident I’m going to have a good experience with this warranty company. The website and graphics are very easy to follow and their feedback is immediate. The Warranty itself is very affordable and the copays are within reason.

I called at 11:30 am as it was 90 degrees outside and I had just moved into the house 2 weeks ago. The air conditioner was not blowing cold air so I called customer service. I advised that I needed service as soon as possible as my wife was 8 months pregnant and on bed rest just home from the hospital. The claims representative advised he would put a note on the account and get a service technician out as soon as possible. It's been almost 12 hours and no call from a service technician or a claims representative.

Just about the worst way that you can spend your money. They will hound you with telemarketer calls trying to get you to upgrade and/or extend service. When you try to make a claim, they will leave you on hold, and ignore the claim. You are basically paying to be harassed, but get no coverage.

Fast service but the policy is a bit confused. The EM is mine (**). I purchased policy and explained to agent this was for the buyers of the house. The policy shows their names but all contact info is my info. I have sent the buyers the info and hopefully they can get the corrections made.

The technician from Omega was great but it took almost a week to get him. He had only been contacted the day before he came. Working with your company is a nightmare. I was put on hold several times for extremely long intervals.

I had place a call for my garbage disposal with Choice Home Warranty just a few days ago & I would just like to say how pleased I was. The repairman was here on time, was very pleasant & professional. Thank you.

I joined Choice Home Warranty believing them to be an honest and fair company. I signed up for 6 years and paid the full amount immediately. On Dec.13, 2017, I used Choice as I had no heat. The technician replaced the control board for the heating/AC system; I was very satisfied. I then had a broken garbage disposal. This was also replaced and I was very happy with Choice. On May 4, 2018, the air conditioner stopped working.

Called the toll free number and left a message. Have yet to hear - 3 days later - from anyone. This warranty (false security) is the biggest rip off ever. Also filed an online claim. Consider this: Home seller thinks they are providing a way to disconnect from the home buyer and pays the warranty fee through escrow and home buyer thinks they will be assisted in the event anything goes wrong with the mechanicals in the house and disconnect from the seller. If you consider the dynamics, no one is going to make this company responsible for providing the service they promise. NOTE: The policy selling realtor also receives financial consideration (a $ spiff!) for selling the warranty.

Loyalty Plumbing was efficient, seemed knowledgeable and was very accommodating to our schedule. They were polite and efficient and cleaned up any mess they made. I called them the day before we were scheduled to see if they could come earlier and they were very accommodating.

I called in on Monday 05/21/18 & was given a service call for Friday 05/25/18 (Which I don't feel it should take 5 days to get a service representative to my house). The service rep. called and made the appointment and came out on 05/22/18 and sent in the diagnosis to his company. On 05/23/18 I called Choice warranty to follow up on the repair & was informed that no one had requested and approval for the repair yet. On 05/24/18 I called in to Choice warranty and was informed the same thing. Only when I threatened to request a refund on all five of my warranties did someone decide to do something. The vendor doesn't keep me informed, doesn't return my calls which tells me they are not interested in my business. So right now I'm really on the fence in regards to retaining your services.

On February 13, 2018 I called your company and inquired about your warranty program. I spoke with Tasha and signed up for 6 yrs for $1855. I left AHS which I was with over 7 yrs to join your company due to references I read. On 4/10/18 I put in a claim. I was sent to incompetent companies by you. Neither fixed my ice maker. I called several times finally on 05/18/18 I spoke with Alisha in retention and she sent me a reputable service tech and he fixed my ice maker. This was after SEVERAL phone calls to Keisha in retention and Tasha in sign up. After literally crying on the phone Alisha was the only one that got my claim taken care of a month and days later. My claim was settled on 05/23/18. If my next claim is this hard I will cancel with your company.

It was a friendly and easy process and very informative which made my decision very easy to go with your company. Just hope I don’t have to use it but if that time's come just feel very comfortable that my needs will be meet! Thanks again.

I hardly write any reviews online but Choice Home Warranty is the worst company I have ever dealt with and as a consumer, I feel obligated to share my experiences with other consumers. Sales from Choice will trick you to buy policy at low price for many years and tell you that you can cancel at any time. They will also trick you to say at cancellation, premium will be refunded for the periods not yet used under the contract on a prorated basis. However, they never tell you that you will pay for all the costs incurred so far, which you will only be told about it at your cancellation call.

I'm really not sure why I purchased a home warranty, in the past 6 months you haven't covered either one of my claims. First with my water heater and now with my AC unit. It's disappointing that you only cover the minor things and not more of the major components.

YOU sent a plumber to fix a covered repair and he cut a hole in the drywall. A drywall expert was contacted to repair the damaged drywall but you will NOT cover the cost of painting. Your selected plumber did the damage but you refuse to cover the cost. I have told everyone that I have had contact with since your refusal and they all agreed that your company is a joke and would never use your services

I recently called for my fan to be fixed almost 3 weeks ago, it took forever for an answer on if it was covered. Then once finally covered the installer came and the fan was wrong, he then didn’t come back I contacted him daily for a week. I then contacted CHW I waited on the phone for hours. They sent a message to the installer, he never responded and no one responded to me. Almost another week went by and I called and they wanted to reach out to they installer again! I refused and am now angry! I waited on hold for a supervisor for almost an hour and was hung up on. This company doesn’t repair anything and doesn’t care about me as a customer! I am going to tell everyone to choose another company!

My air conditioner is still not fixed. The company that you choose to come to my house only comes to my area twice a week, Wednesday and Friday. It was out several days before the man could come out and now he has to order parts and it will be a total of two weeks without air and the house is staying around 85 degrees.

The technician came and resolve our issue with no problems. He was very courteous and very informative of the problem and how it was resolve. The technician explained everything and reassure everything was working prior to leaving. We definitely would recommend him again. Thank you.

Used internet to get basic information but received a telephone call from Choice. The order over the telephone was helpful and fast. The Choice Representative gave me more information than available on internet. I was able to ask questions - which was helpful.

I forgot all about it but I got this policy a while ago. Maybe a year. I needed my A/C looked at. I kept sending them everything they wanted but it wasn't good enough so to make a story short I tried to cancel it but they wouldn't let me.

Our furnace problems were reviewed by two licensed contractors, both agreeing that the combustion motor, igniter and wiring were destroyed. Your service man shorted out the system, probably frying the wiring. Left with our igniter never to return. $8,000.00 later, new system. Choice contributed not one cent. Going back to ahs, taking four houses with me. Thanks for nothing.

This is the statement from Choice: "It has been determined that the coil is leaking refrigerant and must be replaced. Condenser coils that leak have been exposed to corrosion or acidic materials that have infiltrated the fins and transfer tubes and ultimately damaging the integrity of the coil. The acidic agents cause sections of the coil to become corroded and/or rusted and develop tiny pinhole or microscopic leaks." The tech they sent said it was a stuck reverse valve. He got the information above after never opening the outside unit. He said there was no pressure. I have him on 1080P camera while he was outside. I paid again for another company to look at my unit. Turned out it was a loose thermostat wire. I also caught Choice's tech on camera saying whoever wired the thermostat did a great job. Unit had normal pressure. House has been cooling.

I am very frustrated with your company. It costs me out of pocket because you don’t get the problem solved. You don’t pay for whatever it takes to find the problem. What you pay for fixes the problem for one day and it is back to having the same problem again. It seems like I need to find another home warranty company to get this air conditioner problem fixed and get my money back from you.

On the 3 occasions I have used Choice, I have not been happy with the communication. The first time I had to call the technician after several days to find out if he was coming back. The second time my claim was assigned to someone in distant Mississippi who would not take the call, but I didn't know that and waited. This last time has been a real challenge. The technician didn't show up on the day he was assigned. He told me that night when I called him that he would be here at 11 am. He finally showed up at 4:45pm. He said he would request claim approval and get back to me Monday. The representative I called said the same thing. It is Wednesday, a week after I made my claim, and my AC is not repaired and I don't know my claim status. The relationship of the technicians to Choice is vague. They don't seem to know who, what, when or where.

The only problem I had with the claim was the inordinate amount of time (1/2 hour) we were on hold to get the final authorization. My repairman told me that some of the warranty companies only require an authorization when the cost exceeds a certain threshold (normally around $200). Would it have been quicker if he was one of your network technicians?

Water Pressure needed to be adjusted within home. Toilets and bathroom sinks involved. Also a Bathroom sink required snaking as it was clogged. Charles sleuthed out the problems and quickly and adeptly solved them all. He is Courteous, caring and respectful. Your workman should be commended. Thank you for CHOICE Warranty!

I changed from AHS where I had been a customer for over 20 years. Their service was not what it was when I started with them. My friend who also had AHS just had a air conditioner problem. It is going to cost her over $1,200. That's with AHS. Why have insurance they only paid for the coil. I was looking for another company and got email from your company. Like what I heard. Only problem. Didn’t like getting a call so soon. I was just looking at your site and put in my contact # and got a call seconds later. I thought it was going to be a hard sell. Anthony was professional. I told him he wasn’t to blame but I listened. My only recommendation would be give it a few hours. I was looking into your company. Thanks.

I have a policy for 6 years duration at 2.5 yrs. I called for service on the heating unit for the pool. They said I was not covered and need to pay 500 dollars to be covered and they waived the waiting period. Great. I paid and asked to sent the repair technician. The technician came out and said the unit is 13 years old, there is no replacement parts available, and the unit need replaced. Choice asked for a diagnosis. I told them what I was told expected they will get the info from the technician. Several days later the technician comes back and take pictures and sends it to the company and talks to them on the phone.

It took 4 days to get someone here. I think not having emergency service is bs. Our previous home warranty did so. Should have stayed with them. If we didn’t have a second refrigerator and freezer we’d have lost 100s of dollars in food. The guy that came didn’t know how to fix Samsung. Luckily it only needed reset and he got the number to do it from their service line.

Very easy transaction. I called to get information, and the agent was very nice, he helped me with my decision, was not pushy, very polite. He knew about the product and answered my question satisfactorily. Helped me understand the requirements and no obligations. Hopefully a good decision.

The experience with customer service was wonderful. All my questions were answered, straight and forward. I was very impressed. There was no high pressure at all and all offers were explained in detail of the packages the company offered. I have not had to use the warranty yet, however the purchase of the package was very easy.

When the pool service came to open our pool, they could not get the motor to start. They called their supervisor who determined that our motor had died and needed replaced. Since all pool services are extremely busy this time of year, no service called to replace our motor. After 48 hours Choice allowed us to call someone ourselves which happened to be the Pool service that takes care of our pool year round. After getting the authorization, our pool service had our motor replaced and up and running in 4 days. Choice was so helpful during this time and I highly recommend them to everyone. My realtor is also now recommending Choice to their home Buyers/sellers. Thank you Choice Home Warranty.

I called to get a new contract with Choice Home Warranty and Eddy was very nice on the phone. He explained how the plan works in detailed. He is pleasant and knows his work. I was satisfied with the call.

Do not purchase this home warranty! I did my due diligence and researched what I thought was going to be a great home warranty company. I had a previous home warranty company that was excellent - National Home Warranty - however, they are not available in Texas - I used them to cover my home in Las Vegas - very quick to assist with water leaks, heater issues and such. Choice Home Warranty does not care if you have no water, no restroom, and a family to take care of and provide for. There are very few contractors that will work with them because of the extreme delay of payment for their service. Absolutely horrible warranty company. Please be advised and look purchasing a home warranty from a better company that offers better service and actually provides services that you are paying for.

My house heat system has problems that not have hot water and red light keep on. My wife called Choice and have a technician stop my house to take a look it. After technician take look my burner outside, He did not do any testing and check inside, He said the burner need cleaning as annual maintenance, he will contact to Choice Home Warranty for get approve to fix if still has problems. I asked and with my plumber to checked my burner that inside look is cleaning and cleaning it again.

The Clothes Dryer not fixed for one week. Date of claim 05/16/18. I am, not happy with the service expecting better service. Please respond why it is not done. If I use the other mechanic to fix the Dryer do you repay the expense. Please let me know. I spoke to the operator over the phone and she put me on hold. After a while the phone was disconnected. What I should do?

We had just moved in to our new home and our dryer just wouldn't dry our clothes. We were tired and it was the last thing we wanted to deal with but one of the things we needed the most. I put in an order and they had someone out here the next afternoon. I was thrilled!!

We have rentals and having Choice Warranty has been great on this claim. I was made aware of the outage and called Choice, a repairman determined that the fan blower motor had went out, the repair was made and everything works great. Thanks.

My A/C unit was not working. Service person came out found out was wrong. Fan motor was not working. He ordered a new part and came back and replaced it the next day. Very happy family now. Thank You, you guys are great.

Washer repair - Everything went well, the technician fixed the problem, identified another safety hazard and fixed that too. He was respectful of my house and answered other questions that I had. A good experience.

Appreciate the help given to us by your agent Alan, explaining coverage, and extending to us various incentives to help us in our decision to choose Choice Home Warranty. We in our 30 day grace period, but looking forward to covering our home and appliances and the peace of mind this will provide us.

My service was with you was not supposed to start until June 15. I checked my bank account today. I did not authorize this. I want this refunded to my bank account immediately or I will go to my bank and turn it in as a fraudulent charge and you can cancel my request for service with your company.

Very disappointed in Choice Home Warranty! When you sign up they say everything is covered! For the AC service call I just had on top of the service fee of $45, had to pay an extra $195!?!!! So what is the point of having extended home warranty! And I also have another house with them, and the heating system went out and they say they replace it at no charge if they cannot fix it. THAT COST ME $6000 because again more excuses and they did not cover it!!!! So they are aware of money!!

From claim to actual service: slow and takes too long. We always have to follow up because repair companies and CHW don't communicate or share information in a timely manner to speed up the process. All of my claims always started with "Denied" or "Not covered" and list too many reasons why CHW shouldn't cover. When we argued, CHW only agreed to pay a small amount (just a bit more than CHW service fee) even when our appliances couldn't be repaired. How is this "Home warranty plan" when nothing has not been covered fully thus far?

I went to call in over the phone and I spoke with a "gentlemen" about renewing my warranty for another year. He gave me the options and I told him that I would have to talk to my wife about these options and he then began to be very rude and confrontational. I told him I just wanted to know my options. He was rude and told me that this is a one time offer and it would be gone if I hung up the phone. I went online and got a better offer from Choice. Luckily the warranty and value is great because the customer service sucked when I called in. I have had good experiences this past year with Choice when I had to use my home warranty.

My call to Choice Home Warranty was to place a claim for my central air unit that was blowing warm air and not cooling. My call to Choice Home Warranty was answered promptly and handled with courtesy. Shortly thereafter I received a confirmation e-mail indicating my claim was being processed and that a company had been assigned to do the repairs. Unfortunately, my air choose to quit working during the busy Spring season so my repair was scheduled for five days out. However the contractor, Mektek, worked me into their schedule so I was only without air for three days. The technician was very nice and professional and had my unit repaired in less than thirty minutes. The problem was a bad capacitor. Overall this was a very smooth claim process. I paid the $45 flat claim fee, and could not have been happier with the transaction. I just hope this one small claim will not affect my annual rate. Guess we will see when it's time to renew.

You keep sending things to David. He is deceased and I Charlene am the customer. Service terrible. On hold for over an hour several times during a week of trying to get help. Service people never showed up. This is only a fraction of the story.

Claim was filed and a contractor was out in a timely manner. Love the track status of your claim. It really keeps you in the loop. My last home warranty company was horrible. It took weeks to fix a plumbing issue.

AC unit began acting up about a month ago. I submitted a claim and the local tech came out the next day. He was great to work with. Unfortunately it was only a temporary fix and the entire unit went out about a week and a half ago. Since then I have submitted another claim and CHW has sent the tech out 3 different times for various pictures of the unit. The last time was over 4 days ago. I have called daily to get updates on my claim, usually waiting on hold for at least 30-45 minutes. Every time I am told the pictures are in review and I will hear something within 24 hours.

I have been a customer with Choice Warranty almost a year and it has been an experience. Some of your companies have low quality professionalism. The last encounter was horrible. The A/C personnel was rude and did not introduce himself. I understand there are a wide array of clientele but everyone is not open to the public. I have not enjoyed my past two encounters at all. I am a customer and if I ask for you to check something within your job, then I expect for you to check it. If you don’t want to then state that. I am really thinking about going with another company. I expect to have courtesy and respect in which I give both.

Air conditioner not working and reported on Tuesday. Technician scheduled for Friday late (3-8PM). Technician shows up in unmarked car, no uniform and no parts. Determines the problem, reconnects burnt to old capacitor and leaves saying "he will get parts and return tomorrow". Called tech when he did not show or call and his reply is: "claim under review, IF APPROVED, he will return Monday or Tuesday". Impossible as I will not be home. This will be over a two week process.

Bauer Plumbing did a great job snaking my master bedroom sink and fixing my drain line under the wet bar. However, I was very disappointed when they told me that Choice would not cover the stem/cartridges for the leaky faucets. The reason the faucet leaking was because of the stems/cartridges so I don't understand why you would not cover it.

Great to speak someone as knowledgeable as Jarrod. Thank you. It amazing. I had just logged on to your site on the computer when Jarrod called. I'm glad we got it done. I am looking forward to great experiences from your company. Thank You.

Was very satisfied with the quick response and resolution by Wesson World Inc to my garage door not opening. The serviceman Jason knew immediately what the problem was and it was corrected within a half hour. He was courteous, friendly and professional.

Claim was for Air Conditioner repair. Everything was handled by Choice Home Warranty in a very satisfactory manner with the exception of one very frustrating problem. Wait time on answering telephone was an average of over 30 minutes per call then phone would disconnect. Everything else was satisfactory.

I initiated a claim due to a clogged plumbing pipe (which just happens to be the one that the AC also runs to) and the ticket created by the person I spoke with was for a failed pump.(?) The tech that came out was from a septic pumping company, walked in the house, looked at it, and then claimed "we don't work on plumbing stoppages" then left. Shortly after I received an email saying that my warranty does not cover AC piping. Problem is, this isn't a pipe that is only for the AC. This is a plumbing stoppage that just HAPPENS to be below the AC. So far as I know I paid $2500 for a warranty that covered plumbing stoppages, however apparently it does not.

Stopped up commode - By the time the service company arrived the problem cleared itself. He did use a router, but found no obstructions. He advised if it happened again to recommend it be scoped with a camera. Since this is the fourth time in several years I’m Sure it will happen again.

My plumbing was blocked on Monday and it was emergency. Water over flooded the bathtubs, showers, my floor carpet was wet. It was really disasters. If you have 24 hours emergency service it would be great. The service was good. Thanks Rabiul. I will recommend my friends to Choice Home Warranty. Customer service good.

It was much too difficult to post my needs on your website which malfunctioned for the better part of a day. The wait of more than 20 minutes to talk to a person was excessive but unfortunately necessary due to the inadequate website. The website, when it worked, was clunky to navigate and I feel it never gave me space to articulate the problem much less suggest a solution. BTW from the beginning I wanted to suggest the solution you finally came up with.

Paying for a home warranty through Choice Home Warranty represents my greatest buyer’s remorse event ever. It has been a total waste. The company will resolve the smaller claims, however will look for EVERY available fine print option for not covering a claim if it is expected to be over $100. Perhaps worse still are service providers with whom they contract. Out of my experience with 5, 3 have been incompetent, unqualified, unreliable, and one was purely dishonest. Not a good record. Most even complain about their dealings with the company and blame the company for their inability to provide adequate services. My advice is do your research. There are consumer reports out there on this company. Please don’t make my mistake.

Serviceman was very knowledgeable about the problem. He fixed it and I was happy with the service. The only thing was the wait time. He had to wait to get approval from Choice. He waited 45 minutes to get an answer on whether the item that needed fixed would be approved or not. Mine and his time is valuable.

The day after I called to begin the claim, I received an email from Choice Home Warranty telling me I could find my own contractor and be reimbursed later, if it is covered. The homeowner should not have to take those steps. Contractor was a little unprofessional (cell phone rang 5 different times while in the house). Contractor has not called to schedule the approved repair. Extremely disappointed that the Choice Home Warranty will not cover adding refrigerant, fixing the ac unit, or replacing the ac unit. This is our first home and we will be comparing other home warranties that will provide better coverage and service.

Excellent service. Choice representative was very responsive to our call. Provided quick arrangement for assigning a contractor (repair refrigerator). Listened to our concern very carefully. I would recommend such service to all my friends in the future. Choice follows up with its customers and deliver services as promised.

We bought a home warranty cover our appliances. Our air conditioner broke. We called Choice Home Warranty. They sent out a technician. He said he fixed it. It wasn't fixed. They sent them out again. Stated it was the coils had to be cleaned. It would be $600 out of pocket. We called Choice Home Warranty back again. They sent a different company out. They did a Dye test which wasn't covered by the warranty $200 out-of-pocket charge. We also asked him about the coil cleaning. Said, "You could do it but it really didn't matter because the system had to leak." We called Choice Home Warranty again. They denied the claim. Said it was due to lack of maintenance which I had serviced every year.

I’m still waiting for confirmation to chosen plan I gave credit # and plan for seniors at 3 1/2 years for $1050.00. Never received email confirming this. Please respond. This is the first response I’ve received. The salesman was very polite, giving all details, however I prefer getting everything I writing and getting a order # or confirmation #. Salesman was Patrick **? I called his # giving again my email address which you apparently have. WAITING FOR CONFIRMATION FROM YOU.

Myles ** was exceptional in getting my information and taking the order. Amazing at wowing the client. I will definitely recommend Choice to others. Choice helped my Mom get a new HVAC recently and saved her thousands of dollars. Home warranties cover what insurance policies are not able to cover since wear and tear is not a covered peril on insurance policies.

My AC stop cooling recently after I became an active member with Choice Home Warranty. I've only been a customer a lil over 2 months but have already received dishonest, un-professional service. I was first assigned a "F" rated company per BBB (Southern Comfort of AR Air and Heating). Secondly, the technician never responded to any of my phone calls, then he supposedly diagnosed my problem in 3 minutes, was going to get a part and never came back. Now, my a.c. was already was not working??? What?? Definitely not true and is this the kind of trick you're going to pull when something needs to be fixed. Covered part, Active member, eligible claim!! Not understanding the problem but your advertisement is false and misleading. Service is NOT fast and reliable. This company also tries not to pay the claim. This is their objective when they send poorly rated technicians, to comply with the company's objective (and that's not to pay for repairs)!!!

Ordering online was easy, I did get a phone call after placing my order. When I told the guy I bought this as a gift to the homebuyers, he was rude and hung up on me!?! I would buy again, however I will not answer my phone after ordering, I might try a different home warranty company next time since I give one with every house I sell.

Refrigerator repair - The technician was very polite and professional. He discovered that we needed a new fan motor and that he would order one and let us know when it arrives. I will continue to use your company for any future services we may need.

Garage door opener was not functioning. I placed my claim online. I immediately received confirmation of the claim via e-mail. In less than 30 minutes I received confirmation the claim had been submitted to an authorized repair center and they would reach out to me. In less than an hour from the start of my claim I received a call from the repair center and they scheduled my repair for the very next day.

Your customer service is amazing. Walter called me back when asked and even did everything he could to save me money. We shall see if the rest of the staff can hold up the high standards that Walter has set forth.

When they sell you the policy they say that it can be cancelled at any time, BUT they forget to mention that anything paid out on any claims will be deducted from your refund! So now I am selling my house and still have 2 years left on the warranty, but if I cancel it I would get $15 back... yep 15 for 2 years worth of policy, absolutely ridiculous!

AC problem - Call was answered quickly and service company contacted. Service was here as scheduled and problem resolved. He found the problem and took care of it. There was no hassle about getting approval to do the work. It was a good timed experience.

The work was done very efficiently and arrived in a timely manner. I would recommend them to anyone. I would like to get them again in the future. The system is working efficiently and hope it continues to work well. I feel confident on their work.

Worst possible customer service experience. Claims department is the worst. Could not get connected with anyone after holding for 2-3 hours. All representatives lie. Coverage is useless. Will soon be terminating and canceling contract. I am at a loss of words to describe the bad service.

Poor customer service, contacted customer service number to report a claim, it says report the issue online. After reporting the issue took 3 days to fix. To speed up ended up calling claims department several times, no response, took 2 hours for claims depart to take up my phone call.

The two different men that I talked to were very nice and answered my questions and said if I think of anything just call. I will tell my friends about this company and the prices are great and they seem to care about what you think and will find the answer if they don't know it.

Larry Boyd Air Condition Service was great. He came back and fix the problem. He explained what happened and took care of it. Choice gave the ok and my air condition unit was up and running. I live in Texas where late Spring temperatures are in the 90s. Thanks Choice.

I was totally satisfied with the technician that came to work on my A/C unit, very friendly and got the job done in a timely manner, could have been sooner but he had to wait for verification. After all very satisfied with the outcome.

Kudos to the technician that you sent to handle my repairs. He was on time, and very professional. The employee who issued the order was very professional as well. I would recommend the company to others. It gives me comfort to know that I have a little insurance for unexpected repairs that need to be made.

Microwave went out. It is a microwave/oven combo, built in. Took one week or so to get someone out, called in estimate for repair, then get call saying they would be glad to apply repair cost if I wanted to purchase a new one! I declined and told them that is what the insurance is for, repair or replace. So now another week with no repair or replacement! Supposed to get repaired per insurance because they did not want to replace this 12 year old unit. No word yet.

Thank you for the quick response and handling of my claim to have my well pump outage taken care off. I am very pleased that I can depend on CHOICE to care for my needs if I should need their service again. I will definitely recommend CHOICE Home Warranty to family and friends.

These people are the most unprofessional people I have ever had to deal with. Companies like this try and take advantage of us hardworking people at every turn. We entrust and pay for the services of companies like CHW to protect us from things that we can't fix or replace ourselves. So why when it's time for me to pay I do and when it's time for you to pay I get denied. Please check the BBB before doing business with these folks. They will tell you to run. People Do not, do not, do not do business with folks that just want to take your money and not live up to their company policies and promises. This place is a joke. Homeowners this is not the place to do business with. Trust me. Run and fast. If you're with them leave now!!!

To be clear, I am an HVAC contractor working in Indiana. As a new company three years ago, we were looking for ways to boost our customer base and got into business with Choice Home warranty. Choice would contact us and send us the information for their customers who were having heating or cooling. We ran about 20-25 claims for Choice Home Warranty before we stopped working for them. Every single claim was denied. No matter the cost or the part or the reason for the failure, every single claim was denied. Their favorite reason for denying a claim is to claim “lack of maintenance” or “unnatural wear and tear."

We had a previous home warranty company and never experienced the issues we have had with Choice. We ended up calling in for 3 claims within a week. On our first claim, we had a no show contractor, and when the new contractor showed up the claim was denied by Choice. When I called, the It took us multiple calls and well over 3 hours on the phone with Choice just to get someone here. We also had a second claim within a week of the first. That contractor came out, and then we found that night that the A/C wasn’t cooling again. Our third claim has yet to be resolved 9 business days later. We will definitely NOT renew our policy with Choice, and my husband who is a major insurance agent will always deter anyone he speaks with from using Choice.

Furnace went out. Had no heat for 24 hours on a very cold night. I am disabled with multiple chronic illnesses and cannot go to basement to check the furnace. Turned out it was the thermostat. Wasn't clear when I called in which option to choose to file an emergency claim. When I called the customer service option got recording that they were closed. Had to keep calling back to try other options till I got the right one.

The representative who answered my questions and placed our order was respectful, knowledgeable and fast. The discounts were really helpful and made a home warranty affordable. Fingers crossed the claim experience will be just as pleasant!

Horrible SCAM of a company and the reason for my review is to let everyone know how this company treats their customers and to serve as a WARNING. Buyer beware! Choice will handle small claims as long as you don't exceed the amount you paid for the year. My AC has started to go out and I filed a claim last week. It has taken them over a week to send someone out here and the companies they use are 1 star rated companies so the service you are getting first of all is NOT good quality. Guy first tells me he "thinks" there is a leak but he can't tell until I pay $150 which the warranty doesn't cover. Austin Handy Man for your reference. He says most repairs run around $3500. Next he submits his claim and I haven't heard back from CHOICE at all. No update on my online status claim.

I paid for the total service but when I need the service I have none, not even try or work out a better solution to help but only ask if we don't like their service then they can help you to cancel. CHW will NOT do every thing to get us back on track like they said. Choice Home Warranty is a SCAM company.

I got Choice Home Warranty a few months ago and I have had a couple of appliances to break down on their phone message, their commercial etc. they say no matter how old, lies... I recently have my air to go out, all of a sudden they wouldn't repair it. They said, "Oooh that's not covered," and will not send me a copy of what is covered and their customer service is horrible. You're on hold for over 40 minutes then when answered they transfer you to someone else (a supervisor) and then you're on hold even longer. They do not care about their customers. They send anyone who will come out. That person gets you 60.00 and then they deny your claim. I am so livid because they do this to a lot of people and the elderly. They ought to be ashamed but I know they are not.

I own two homes and one of my pipes were leaking. They called an outside company that I had to pay 60.00 to just to come and QUOTE it not fix it. It's really not a warranty to repair or replace your parts. I was quoted 4800.00 to repair some pipes in the house. Look people. READ. Please put your hard earned money in a savings account and use it on rainy days. Good luck and happy spending if you stick with this. Lol! What a joke. I could of saved my monthly fee and I still would of saved money if I called my own tech out. This is a joke. Ok that's my experience and good luck folks. Be your own boss and save your money because with each claim there is an excuse.

Claims seem to long. All I get is, "Sorry for the inconvenience." Also requested not to send a certain company for electrical claims and still were sent. Not true to replace item of equal or similar value as examined by the sales person.

After waiting hours on hold to process my A/C claim they denied my claim based off of false information! Their technician came out and advised me that our compressor failed and that it was nothing I or my husband could do. They stated the technician stated that our compressor overheated which was incorrect because it never came on and this was confirmed by the technician. After waiting 48 minutes for a supervisor they called the technician who explained that he NEVER stated that. Now my claim is under re-evaluation and I have a 2 year old in 80-90 degree weather!

Air conditioner not cooling. Changed filters. Turned unit off for several hours. Turned back on but still not cooling. Had to schedule with several vendors as the first appointment was cancelled then the second was rescheduled. Send the first vendor to my home.

The repairman showed up and was clean, courteous and excellent at his job. He got the pump replaced in my washer in short order and the machine is running great. Thanks for the fast response time and the great service. I would recommend this to a friend.

Worst warranty company I've ever dealt with! They are blatant liars and not trustworthy. I purchased a new home 2 years ago that had a Geothermal heating and air unit. After doing some research, I learned that there was great cost in repairs and replacement. At that time, I decided it would be a good idea to get a home warranty. I called a few warranty companies to see who covered Geothermal units. After speaking to a few, Choice Home warranties told me "absolutely! We cover service and replacement of the unit."

Before reaching out to Choice Warranty for a home warranty I had originally signed up with another company. From the very beginning that company did not seem like the right fit for us. I had called them with a few questions the day of me signing up and they were very vague, extremely rude, and refuse to answer my question. I asked to cancel my contract which then was another headache and hassle. After researching a few other companies I contacted Choice warranty the gentleman was honest, knowledgeable, and understanding of my situation. They were very helpful as far as explaining the details of the contract and the coverage is. I truly feel like I made the best decision. Thank you Choice warranty!

I called on Monday for a problem with my heat pump. The service tech was there Tuesday and repaired the problem quickly, and professionally. It was a smooth transaction from the time I called CHW until the completion of the work.

After waiting 3 days for Choice to send out a plumber he was not able to locate the problem; however I was still expected to pay the $120 diagnostic fee. The advice from the incompetent plumber and Choice? Get a big garbage can and wait for the leak to get worse! Needless to say I called an independent plumber and the problem was resolved in 30 min.