Choice Home Warranty Reviews

Dryer. Very quick to respond to my call. They notified me ahead of time when they would be at my house. The technician was very friendly and knowledgeable. This is the first time I had to use my warranty and I am very satisfied with the service.

Heating problem. Technician was great. Problem was identified quickly and part was available and was immediately installed. Test were performed and there was no further repair required. Everything was cleaned up and left just as it was found. The whole process from entering the claim to final repair was flawless.

Dear Home Warranty... Please hear me and have compassion. I'm a Disabled Veteran of the Coast Guard, I "Need" my bathtub for Hot Water Therapy.. I injured my back on a rescue of a burning boat in the Florida Keys,.. We lost the boat, but we saved the people, but,... while jumping from our Coast Guard Rescue Boat, I landed on a flooded deck in rough seas and injured my spine, I am now a Disabled Veteran in much pain 24/7/365 with little to any extra money. There is a pipe called a "Drain Valve Assembly". It has four small connecting white "Plastic" pipes they call an Assembly.. I was told you won't cover it?... It's plastic, it's small pipes coming off the "Overflow" drain. It's a DRAIN.. Please,.. It's a Pipe..

At startup the air conditioner made noise. Bothered my neighbors. Your people came out and fixed the problem. The people that came out here were very professional and nice. I would recommend your service to all my friends and family.

Please with dealing with Salesman.... was a bit pushy in wanting me to make decision without getting some answers concerning policy. Purchasing for the buyer of my house, therefore, I have not had any purpose to use this policy at this time.

I had the good fortune of talking with Victor ** when I called to shop for a HOW. Victor was extremely knowledgable, friendly and provided me information that helped me make a decision on the spot (vs continuing my shopping). I appreciate his approach and have already sent information to several friends whom are shopping for a new HOW company. Great Job! Thank you very much.

I did my online and had no trouble getting what I needed. The process was quick and easy and price point was affordable for what coverage I chose. The other company I’ve used didn’t cover septic tank removal, well issues. T

Mr. ** with Acadian Service is courteous and knows all aspects of his job. He is an excellent service technician and your company set up our appointment very quickly. Mr. ** has done work for us before and we hope you send him to do work for us again should we need it.

My sink was leaking and MVP came out earlier than expected but called to make sure it was okay. Jeremy and his staff very professional and explained in detail the issue. They did not have masks due to difficulty getting PPE however I did and they were all to happy to wear them. Jeremy said whatever makes the customer happy and feel safe. I appreciated this attitudes. They wore gloves and booties. They worked quickly and were very kind. I would want this company back every time. I also asked him about the leak and how it would affect the cabinet and he assured me the cabinet is very well treated and mold would not be an issue.

Initial sign up. Very professional and knowledgeable about the whole process. Met all my needs and I hope they perform the way everything was explained to me. I will give further reviews after my first real use of your program in the future.

M7J Plumbing 39 LLC came by to perform the repairs. The plumber snake the toilet, because he said it was stopped up. After he unstopped the toilet it was working fine. It wasn't until after someone used it that it started backing up again. I think Choice needs to send another plumber to look into the matter.

Choice Home Warranty is a great choice. Very attentive to their customer's needs and helpful. I have been with CHW for 2 years and I am very happy and satisfied with their service. I will surely recommend them to all my friends and family members.

During these trying times, I was surprised to get such quick service. My garbage disposal died and I had a service man here the next day to replace it. I had a quick, painless and great experience with Choice Home Warranty's response. I have and will continue to recommend Choice.

Degree Air & Heating was very efficient. Robert, the technician was extremely informative, polite and efficient. He fixed the problem very quickly. Even though the appointment was not scheduled until Saturday, the company worked us in on Friday as it was reaching the 90's & 100's.

I received an immediate email after putting in my claim and had technicians at my house not only on the same day but actually almost 1 hour earlier than promised which was great. They were friendly, professional and had my problem resolved promptly. I would happily recommend them to anyone.

I have no complaints, other than the long wait on the phone, about the way my claim was handled by Choice Home Warranty. Once I made the claim, I was assigned a claim number, advised who the Contractor would be, and advised on the time and date of the appointment for the repair, which was the very next day. Everything went smoothly, and I am very happy with the results of the entire transaction. I highly recommend CHW.

The serviceman Norm was prompt and polite. It did not take him long to diagnose the problem. And not long to fix the problem. He called to inform me when he would be arriving. He wore shoe covers. And there was also a photo of him on their website.

High temps in Buckeye were over 100 degrees. Air went out. Choice sent Comfort Plus Home Solutions out right away. Carlos did the repair. In about an hour we were up and running. Many Thanks! I will recommend to my friends.

The company sent someone out quickly. He fixed a few issues and submitted a the repairs quickly and they were approved quickly. While he hasn't remedied yet, I assume I will be fixed up in short order! Once he has repaired the two faucets, I will be reporting back on my happiness.

The entire experience was awesome from the first call to completion which was only a day and a half. Will definitely recomend Choice to family and friends. Thank you for doing what you say you will do. That's rare in the home warranty business.

Amazing same day service. Tech call scheduled time professional helpful and honest. Wow great plumbing company. During the covid times he had on gloves and mask and made me feel very comfortable. Truly the warranty company did an outstanding job.

We had an entire room electric stop working out of nowhere and an additional outlet in another part of the house stop working also. It was super easy to file a claim online and wait for the confirmation that someone accepted the job within 6 hours. It was convenient and easy. I had a new breaker placed per the company recommendations so the problem wouldnt happen again but the true problem was a loose wire in a ceiling light. It took no time to fix. The repairman was very friendly and professional. And the entire repair was covered except the 65$ for the service fee.

Dryer fixed. The whole process was simple! Filed my claim online, got a phone call within the hour telling me my job had been assigned and that the repairman would be out the very next day. The whole process was EASY and uncomplicated! The service person was fast and knowledgeable.

No wonder your warranty is so CHEAP, you excluding EVERYTHING!! I ALWAYS HAVE A BAD EXPERIENCE WITH THIS COMPANY! CAN NOT WAIT FOR THIS CONTRACT TO BE DONE!!!! Things that simply wear out and NOT under normal control like a freaking sink basket replacement and IT'S NOT COVERED!!! How am I to know what the problem is until you send someone out! I HATE CHOICE!!!!

Very professional rep who made it simple and very convincingly if I may say so concerning your warranty. He covered all the bases and work to fit in my budget. I am very thankful for this individual who was so versed in the product he was selling.

I had a 5 year contract that ends this year, thank God. This company sells "Snake Oil". They send inferior contractors to your home. The last contractor that came to fix my Microwave Oven, looked at it, and told me which parts he was going to order. Upon my investigation, my Microwave Oven did not have one of the parts He was going to order. Needless to say, this was that last time I used this service. My advice "STAY AWAY FROM THIS COMPANY". You get what you pay for!!!!

I was shopping for a home warranty for a while and I was comparing the price and reviews online. Your company contacted me quickly and offered a great package deal that I was very pleased. Will see how the service is..

Dishwasher. They looked at it and decided to replace it. They came in a timely manner and was courteous and looked at everything that needed fixed and what was recommended for each appliance. During this time of Covid also wore safety gear which I was glad they had.

AC repair. Choice Home Warranty doesn’t wanna cover the repair. This is not the first time I’m having this problem with this company. I understand that the same problem other company is taking care of in the problem I think this company are crooks. They just want our money. They want to get away with it.

I was completely frustrated with my current home warranty company and refused to renew my contract. After doing some research, I decided to try Choice Home Warranty. The Salesman was VERY aggressive and pushy but extremely knowledgeable about the plans. Choice’s coverage and rates were GREAT so I signed up.

Toilet draining into tubs with Smell in both bathrooms and bath faucet leaking. Plumber had to climb ladder On roof with medal hose and unstop the toilets. Bath faucet leaked under the faucet. Faucet replaced and works fine now. The End!

My washing machine quit in the middle of a spin cycle Sunday afternoon. I sent an email on Sunday evening & had a tech here Monday. He was from a highly rated appliance company. He diagnosed it as a bad pump, brought the new pump Tues and all good!

My water heater went out. The techs from Sunrise came the same day. They were very professional. I was very satisfied with Sunrise as the sub contractor for Choice and would highly recommend that you use them in the future.

I didn't receive a policy. I had understood it would be emailed and a receipt for payment. Is it being mailed instead? Also after thinking through things wondered if the quote for senior 5yr plan was still good. If I get another stimulus check I could afford it and hadn't thought of that income yesterday fearing that I wouldn't be able to come up with the money even if I made payments being on a fixed income. Please let me know, Sincerely, Judy **

Plumbing. It is easy to log a claim. The service is quick and the technician is a very friendly great experience. The issue was fixed within 48 hours. My tenant is very happy. With great experience with Choice Home Warranty. Thank you, Choice.

We really, really appreciate the quick attention and resolution to the no hot water issue. The plumbers were exceptionally polite, punctual, and professional about their work. Would highly recommend them, and laud the coverage under CHW. CHW is exactly as advertised on tv.

Bath tub - He came in found the solution and it’s working well with no issues will use again. It stop that Friday well issue was there. They called as soon as home warranty sent to them, made appt, came. I told him what it was. He fix it.

The tech, Bryan, looked at my unit. Help from a service tech on a Saturday - wow! He had me turn on AC after hooking up his test equipment. Checked system out from top to bottom and added Freon. He said he would get back to me on more permanent repairs on Monday. He called me back on Monday’s and said he had authorization to make repairs to stop freon leak. He repaired quickly and my AC was back to working normal. Again - WOW! Thanks.

I received a call from a Choice Home associate to renew my home warranty and I decided to proceed with the transaction after he answered my questions. I was able to complete the transaction by using my credit card and it was great to take care of extending the home warranty in one call.

We found a leak on a Thursday evening during COVID quarantine. We were concerned we were not going to be able to have service completed before more damage occurred. CHW called us within an hour and left us information for the plumber. The plumbing company and CHW had an appointment set up with us within 2 hours! Un-Stoppers, Inc. the plumbing company that was dispatched, was at our home at 0830 on Monday morning and spent a quality 3 hours repairing the leak in the Master Bathroom. The service fee was well below the $300+ repair we had completed. The work was completed better than when we first purchased the home. Not only was the service from CHW and Un-Stoppers, Inc incredibly professional, their response time during a global pandemic was exceptional! Thank you to everyone who was involved and helped us get the leak under control - preventing any permanent damage at all!

I was very happy with people who came to unstop my kitchen sink. They came hour earlier then I was told they would which was good. The guy clean up after his self and told if I had a problem to call them and they would come back.

I contacted Choice Warranty about my garbage disposal which required a plumber, I also needed two drains looked at by a plumber, but I learned That I was going to be charged for two service fees for the same person To be here. Plus I could not call anyone to talk to them, it was only through online and the plumber could not either. The plumber who came was good, but he was very grouchy and complaining the whole time. I felt he should be happy to have a job! I got a new disposal but had to cancel the drain issue. Next time I would like to use a different plumbing company.

You sent Serrano's Air and the technician was amazing. The appointment was between 7-11. He showed up at 9. He was done by 10:45 and that included running to the store for a part. He was fast, efficient, and timely. Thank you Choice.

I was totally satisfied that the tech was dispatched so quickly however, when the tech left the refrig started making the same noise, I did video the noise and showed it to the tech. Since he couldn't find an error code he said to unplug the unit for 24 hours that should solve the issue of the noise. He thinks I had the temp on too low a setting? The refrig is unplugged now??

Called Choice because my bathtub faucet was leaking and causing water to pool at the bottom of the tub. Filled out a claim online. Plumber came and snakes the tub but said I’d have to submit a separate claim and pay another service fee for the drip. How is that possible?! It’s the same unit/product. My tub is not working correctly. I file a claim to have it fixed. They come and it’s still not working correctly I can see if it was an emotive let different unit, like sink drip but it’s all the same product. It makes no sense! If I had called a plumber from Yelp, he would have fixed the entire tub in one visit as one service call.

I must say I was totally surprised at prompt response for service. Normally things of this nature you have to jump through hoops. Thanks Choice Home Warranty for your loyalty to the consumer and please continue to serve people like me in such a great way.

I signed up online for monthly payments (AND MADE NO MISTAKE WITH WHAT I CHECKED) and your company charged me the full $550.00!!!! Then it took me four transfers and two dropped calls to get through to someone to fix it. The fix wasn't correct, called back, got through, then the call dropped again!!!! I certainly hope the policy works better than your customer service reps.

Harry worked with me on getting my warranty for my appliances. He was knowledgeable and very polite. Took time to answer my questions. Did not forget to offer me the military warranty. I did not feel rushed and felt satisfied when my transaction was complete.

Tech was very pleasant and knowledgeable. Was a good experience to have this company repair my fridge. He explained the problem and was a very nice man. I would recommend this company to my friends and family. The tech cleaned up and replaced the shelves as they were before he started working on the unit.

Only one positive experience was repair on my microwave. Repair on Whirlpool tub was Never completed and still does not work after many trips by repairman, several additional charges and finally left hole in Sheetrock. Disposal was not repaired completely. Did not repair refrigerator nor toilet issues. I needed good services because my husband has passed away and I thought home warranty services would be beneficial to me. One of the biggest mistakes I have made. 4 year contract was a rip off. Never buy again and never refer anyone to Choice Home Warranty.

I was pleased with the quick response that I received with my claim. An appointment was made immediately. The technician was courteous and thorough and offered suggestions. It's comforting to know that professional help is only a phone call away.

Roy from Drain Pro was very professional and knowledgeable about my furnace. He was able to diagnose the issue. He had to order replacement parts. He kept me informed on when they would arrive and when he would be back to install them.

The technician showed up in a timely manner and immediately got to work. He had proper PPE as well. I am happy with the level of service I received and would recommend the service in the future. It was a little concerning that they return phone numbers were identified as potential phone spam. That is not good since I screen my calls.

Your sales rep was very informative and courteous. I was going to wait another month to replace my current home warranty company but the current promo was a great value. I chose the 3 year policy with the 6 extra month free.

Choice Home Warranty came with our house that we purchased in late May of 2019. Was unfamiliar with the product before but what the previous home owner chose (unfortunately for me). After utilizing them for 10 months I can say I will never use them again. The network has no available contractors in it and the ones that do hate working with them. We live in Chattanooga, TN and there were no plumbers in their network for a city over 200K people. You had to find someone in the small town of Cleveland 40 minutes away who would come out.

Leak when I ran dishwasher. The repairman said it’s disposal. How the hell was I supposed to know since I only saw leak upon running the dishwasher. Still not repaired and may have to pay another copay. This is useless! Should have just called freaking plumber and myself. Would have cost less and not taken 4 days not repaired even NOW!!

The service was originally scheduled for a Monday but after speaking with the locksmith and expressing my security concerns, he adjusted his schedule and moved my request to Saturday. Called in advance to let me know when he would arrive. Flexible and friendly service!

The repairman came on time and he was very profession and very knowledgeable. He replaced the garbage disposal and cleaned up every bit of mess that he made. I would really like to have him back when and if I have any other plumbing issues.

CHW always tries to get out of paying for repairs or services. I have had every tech with every repair we have had to tell me the same thing. CHW gives a client such a run around hoping they will just give up trying to get their money. I can not trust the company and will not recommend it to any of my friends.

Choice selected Premier Heating and Air to complete this order. Choice was easy to work with and prompt in following through. Alex from Premier Heating was outstanding and so professional...great experience. Job completed in three days. Very happy customer!

Choice Home Warranty is efficient, effective and diligent. They attend to their customer needs in a very responsible and professional manner. Their respond on demand is absolutely amazing because they keep to their promise and always meets the client expectation.

You sent me a person that I could not completely understand. I had to explain the problem to him a number of times. After trial and error he finally thought he found the problem. He did not have the part to repair my broken stove. I understand that you can't have all the parts to repair everything, but he was driving his personal SUV. All he does is order parts. I could have done that. All he had was a small tool bag and flashlight. He insisted I pay him the $45.00 before he would order the part. The part may be in by Tuesday. We will have to wait and see.

Robert and Susan Currie of Currie Electric were very good. Took care of problem, explained everything. Came when they said they would. Only recommendation is he took his mask off before he left the house. I'd hire them again.

Jason was very helpful and friendly. Extremely satisfied with the quote that I was given, knowing that I will have extra cover for my home is very satisfying. Also knowing I will not have extra cost if something goes wrong.

Water Heater repair. The repair technician delayed fixing it by a day. He lit the pilot light by using the gas lighter. He could not light and further refused to check if the pilot light can be lit by using the spark mechanism available to the heater. I doubt on his capabilities to follow proper procedures.

What is the reason why I make monthly payment if CHW does not cover? At least I expect some kind of estimation to fix it. It is disappointing to get Claim Determination saying that CHW is not responsible for anything.

Happy this time. Was not happy a year ago, due to I called for a plumber and no one was able to come to my home for the repairs so I called a plumber myself but didn't get reimburse for the repairs. Good Job this year.

The air was blowing but, not cold. He added some freon and that took care of the problem. He was on time and did a great job. He called to make sure everything was working well. He also called early to see if he could go ahead earlier than the appointment and that worked out well also.

The amount of time it took to obtain a plumber seemed to take an extended period of time (6 hours) from start to confirmation and then two days to have the repairs done. I also don't care for the Nickel and Dime approach on doing the work and then the bill. I have had several water heaters replaced over the years and have always been the SAME process yet the vendor and plumber always want to make it seem like more and explain that they are doing me a huge service.

I did this over the phone with Mary. She was thorough, competent, accurate, patient and pleasant throughout the process from start to finish. There were no problems encountered throughout the process and it was completed with a single phone call. It was a pleasure doing business with her.

I placed an order for my garbage disposal to be fixed. You always send me the appointment with their name and number. I called and spoke with the owner and told him I was off on Thursday and needed appt then. Told no problem. Next thing I know you send me a email saying I missed my appointment. Then you send me an email that you reset it for Wed. I did realize you set it with a different co. I called them and told them that we said we were doing it Thursday because I was off. They said no problem. Thursday came. The original worker came first then, I paid me $60 copay and he checked the disposal and proceeded to replace it. Then the other guy show up and we all 3 realized the issue.

I really appreciated my customer service rep. Detailed and offered multiple options. I wish I could’ve taken advantage of the three year plan but didn’t have enough money right now due to COVID-19. Thank you for the great offer and easy payment terms.

Most anything dealing with home wiring and electricity scares me. We had problems faith live switches yet no current was reaching the intended device. HCW was terrific assigning my problem the SAME day, and technician arrived the following day as previously scheduled. He was very courteous, professional, and knowledgeable. Within 30 minutes he diagnosed and corrected our problem. HCW is our second Home Warranty company.... And we are so glad we made the switch.

The gentleman I talked to was very thorough explaining everything was the reason I went with the program. You covered a lot more things than my home warranty I have now and it's only gonna cost me $11 dollars more. I am looking forward to working with you.

Valve in shower faucet break. Couldn't turn off water. They couldn't come out until Monday. Would have to shut off all water to house. I'm disabled/73yrs. Couldn't do. People that were g to coming were nice, but couldn't wait, had to call a company & pay. Not happy with that. Will you reimburse me???? THIS IS NOT GOOD OR HELPFUL.

Your representative did a very good job finally getting down to a workable figure for me to be able to afford your service. Thank you Simon ** for your professionalism and knowledge of your product and where to go for more information when you did not have the answer.

I was referred by my live-in girlfriend who has a plan for her rental house. I went to your website. Got an estimate, received an email, called in to discuss. My first person on my call was unacceptable to me, finished with him then called a second time and got Ralph. He was very diligent, patient, professional in answering my questions, explaining my options. Selected 5-year+ plan which Ralph offered three plans, after consulting with his manage, the 5-year plan was chosen. I feel quite satisfied, anticipate utilizing my plan for several years.

Garage door opener. Took multiple days and contacts to find out the opener was going to be repaired when the tech said the unit was shot. After more contacts a new substandard unit was approved so I am paying extra to get a comparable unit installed.

Repair Leaking Gas Cooktop. The only problem was the wait of over a week to go without our primary cooking appliance. However, the repairman from EBL Appliance, Mr. **, did an excellent job. He also showed us the problem and explained his corrective actions. Additionally, he offered to come back quickly if there was any problem with his repairs.

Disposal would not come on. The tech came out in 1-day and immediately fixed it. He gave us instructions on making sure that the disposal did not get clogged up again. This was my first experience with Choice. I will recommend this company to friends.

When the Sales Person sold this plan to me, he indicated that I would receive full replacement cost for a similar featured Fridge. He did not disclose during the sales call that it was only YOUR COST of a similar replacement Fridge that I would receive. Also, since you had the serial number of my failed Fridge, you would have known via Google of its features being a high-end Kenmore Elite Side-by-Side. Instead, you low-balled the replacement cost by comparing it to the most basic single-door Fridge. I should have been presented with an equitable amount from the start. Instead, I had to reject the initial amount and defend my dissatisfaction to a claim specialist. Now the Good News. The response time for a Technician to arrive at my house to inspect my Fridge was very satisfactory, 2-Days.

Called Choice on the morning of the 23rd, within 2 hours they told me by email that claim had been approved and a technician would be out between on the 24th between 11am and 2pm. A technician called me on about noon on the 23rd and said he was in the area and could he come by. He got about 5 minutes after he called. He diagnosed the problem, fixed it within 1 hr and was gone. I am very please with Choice and the company they sent out. This was my first claim with Choice and they did all you can ask for. I filed my claim online.

This company is horrendous. You promised if I signed a 5 year deal with you and you didn't meet my expectations you would cancel and refund the remaining years. I am a Real Estate Broker for 33 years and have worked with many different Home Warranties. You are the worst. You have ridiculous hurtles to get things fixed and paid for. I want to cancel my last 2 years for 3 different properties. You are a very bad company and will never come back.

I had just washed a bundle of clothes and put them in the dryer only to find out it would not start. After checking plugs and circuit breakers I filed a claim online to Choice Warranty. They emailed and called me very quickly and set an appointment with a technician for Monday (this was Friday). That afternoon the technician call to confirm the appointment but says Ethan if I wanted he could actually come that same day. His service was impeccable. He was polite and completed the work quickly. In less than one day my problem was resolved without any grief or hassle on my part. Wonderful experience.

The technician was prompt and pleasant. It was decided to replace rather than repair. Problem is that CHW offered only 1/3 of the cost to replace. Upon complaint we got about 1/2 of the cost to replace, with no appeal process (take it or leave it!). We were told it was determined on wholesale cost. We should not have had to complain to get even that much! Exactly how can our appliance be replaced - we can't get another appliance at wholesale cost? My appliances are well kept and fairly new. We bought the policy for peace of mind - now we are worried if a larger item goes out. We are sorry but your advertising is very misleading.

Alex from Illinois Garage Door Co. came in and fixed our garage super fast once we had approval. He also gave us great advice for how to plan for the future. He was great! However, we had called customer support at Choice Warranty at one point throughout the visit and the woman was extremely rude. I wasn’t even sure why. She spoke down to me the entire time and it was not appreciated. I would say her name but she never introduced herself. If Alex with Illinois Garage Co. wasn’t so great, I would definitely feel a different way about this experience.

Alberto ** was Very helpful and courteous. He was knowledgeable. I am hoping he will add the Free roof repair that came in the next Email for since on the Quote it was checked. I hope that the service from any service person will be as good as I got from Alberto **.

Water heater I told it was covered. It took 7 days to install. My tenant was upset not having water And requested hotel stay. It was urgent request but installed faulty one. Ceiling not psyched still. They didn’t reimburse for another plumber's fee. They gave diagnosis for ceiling fell down. I’m still waiting. They charged me 570 and 49 to install. They told me water heater covered only pay 45. I have been with you guys past 6 years. Any time I call nothing covered. 570 I have to pay. Not happy at all. Please call me. Drew was a good tech. Finally helped me but charged 570. Nothing get covered.

I was happy with the whole experience. It was great. But the one thing I didn’t like is that they said I had a leak in my coil and instead of fixing it they bandaged up the issue with just installing refrigerant. So I know it gonna go bad again so now I’m going to have to pay again when they come out again to fix the issue when it should of just been fixed the first time.

Customer Service was fantastic. They were professional in every way. They gave me the best policy they for 3 year. Every time I had a problem they handle it quick and easy. To me they are the best in this business.

So pleased with the #1 job repairing my garage door. Good work and the door opens and closes perfectly no bangs. I took his card and will pass it on. The repairman who came out was so nice and started immediately.

The job was done on time but not with complete responsibility leaving us in danger. The electric motor connection was outside the unit. The man was on time and did the job efficiently but not professional. We are concerned for the hazard it leaves to our children or anyone cutting the wires off.

He was on time, pleasant, and fixed real fast. Figured it would be timely, but surprised he finished so quick. Have told others so they can call, and sign up with you. We were happy to have the use of our dryer.

Furnace / heat pump. The techs were very informative on details. Quite quickly found the problem. Ordered parts, after approval. Was back next day and repaired my furnace. The techs were very courteous and explained each step as they fixed my problem. Thank you.

We had scheduling problems because of virus outbreak. Washer pump has been replaced and is working fine. The Technician was friendly and efficient and I would recommend him to anyone. I don't know what else I could tell you. Your truly; Herbert **

****SCAM ALERT.... DO NOT USE THIS COMPANY. THEY WILL FIND A WAY NOT TO PAY. I had 3 companies to inspect my failed ac compressor and they provided different opinions on why the compressor failed yet they denied the claim for every single reason. Do yourself a favor and avoid this scam at any cost.

Had a drain leakage under sink in bathroom. Repair person came at agreed upon time and stopped the leak. One issue was that he didn't have the needed parts on his truck and had to make at least one trip out to get what he needed. May have happened more than one time. Overall, we're very pleased with the quality and professionalism of the plumber.

Recommended work to be performed by Adkins Mechanical and Appliances was "need new faucet." We were called back by Adkins and were told that Choice did not replace faucets. So, we contacted Choice again to inquire as to whether or not they covered leaks as their contract with us stated, and the Choice representative told us that they called Adkins who said that we had requested a high end faucet. What?!?! We never requested a high end faucet replacement; it was the complete reverse. When they asked us what we wanted, we actually said it did not matter as long as it was white. Rae, from Adkins Mechanical, then offered that if we bought a new faucet that he would install it for $75.00. Waiting now for Choice's call back. Still leaking, Rudolf **

The process from start to finish was very easy. Submitting the claim was very intuitive. They sent a company out to our quickly. The company was prompt and fixed our stovetop quickly. Overall I was very please with this process.

KEA services Technician was very professional, and fixed our ovens. We are thankful that during this covid19 were able to get service, and that the technician came fully protected with gloves and mask.

Dishwasher wasnt working. Customer Service Rep - poor. Case manager - good. Need to do a better job screening technicians and attending to your loyal customers. You need to include installation in your cost factor. Not have to wait 30 days for replacements payment. You want customers to recommend Choice.

My microwave could not be repaired and I was offered a check for replacement. The check value was way less than I could purchase a new one, let alone pay for installation. After one call, that value was increased and I did accept that new amount. The repair company came within 24 hours and the tech was safe and we each wore masks. This claim was easy to submit, acted upon quickly, and resolved to my satisfaction. My claim rep was friendly and very efficient. I would welcome working with her again.

This tech you have sent is really fantastic. He came early, he fixed the issue and was friendly, helpful and knowledgeable. If I need any repairs in the future that he would handle, please send him. I would trust him to do the right thing.

I had a problem with a garage door not closing properly. When I called Choice they contacted a repair company and I had an appointment within an hour. The company came the next day on time and solved the problem. The service from Choice and the contractor was exceptional.

I am very disappointed with CHW. When I called to inquire about getting a home warranty, the person I spoke with really built it up, making it sound like everything would be covered, and if it couldn't be repaired we would receive a new appliance. Not stating that we would only be reimbursed for a partial amount and that installation of the new item would not be covered. I realize that it is my responsibility to read the fine print, but I think a little more transparency on your end would really be the way to go.

Choice Home Warranty contacted me via the Better Business Bureau and refunded the balance of $1019.50 (they had paid $545 in earlier repairs that was insufficient), which was $50 more than I had requested. This is because they did not charge the cancellation fee of $50. So case closed and the issue has been resolved to my satisfaction.

First time using our home warranty, went very smooth and helped us save money on new water heater. I was skeptical and considered not renewing next year. Now that the service has essentially paid for itself, I might consider renewing.

Great value. Reviewing the terms of the agreement was easy when working with the customer rep. We elected to sign up for 3 years with a guarantee that at the end of 3 years the annual cost would not increase.

Choice was quick to someone out to my house and my water heater was fixed with in a few days, we didn't have to wait long. The online claim was easy and simple and fast response. The only bad part was the technician flooded the room the water heater was in and got some of our storage stuff for Christmas and other holidays wet.

Sal was professional and knew his facts. Felt very comfortable buying this product based on the rating of your company as well as the manner that I was handled. Hopefully I will not need the services provided, but it's a good feeling to know it is with Choice. I feel I got a great value for the price.

Air Conditioning Capacitor Replacement needed. When having my air conditioner yearly service, it was noted that the capacitor was burnt on one side and a wire was also. The tech fixed the wire and then I contacted CHW regarding additional service required. They set up an appointment and sent out Just Better Air who was very thorough and corrected the issue.

I had a very good experience with both Kevin and Mark. They understood my concerns and worked to get me the best rate with the lowest service rate possible. I hope Choice can fulfill all my requirements. However, I asked for a similar policy as my friend and the NO CAP Limitations policy was excluded. I want this rectified.

Understandably, no one was available on my original phone call. I made a new claim online for a refrigerator issue. I got a call approximately two hours later with a potential service call EIGHT DAYS LATER. This is not acceptable and I had no recourse but to call our regular appliance service people who were here within two hours. They are getting the necessary part and will have the issue fixed TODAY. I will pay the cost and send you the bill for reimbursement.

Kevin was very polite and accomodating. Wouldn't take no for an answer. Waiting for a hard copy of the contract to be mailed. Service fee was reduced from $85 to $65. Home Warranty covered the items I would expect the contract to cover.

My experience with purchasing the warranty was just fine. Very good even but it hasn't even been 24 hours and the calls to buy other services has begun. It seems that my number has been given to lists of other product providers and they are calling me. Unacceptable!! I did not agree to have my info sold or given to any other companies.

CustServ. - good except for having to wait another week from the first appt. I understand length of jobs vary; but H.O. still don't like having to wait; esp. when the time frame is the whole day (8-5). Since covid-19 restrictions were still in place at the time; it's no big deal. However, under other circumstances I would have had to take a day from work. Can the time frame somehow get shortened to 8-noon; noon-5?

I haven’t used Choice Home Warranty as yet, but was very impressed with their representative, Phil **. I liked the discounts for being a Senior and Veteran. I hope my experiences with Choice Home Warranty prove to be as rewarding as the plan sounds in the beginning.

The Innovative Door System Company arrived on time and completed the garage door repair in a professional manner. I would recommend this company for anyone, living in the Upstate, who has a garage door or motor problem! Choice did not want to approve the repair but finally did and we are happy about it!

I'm new to CHW (choice Home Warranty) and have had only a few needs for their services. However this is changing rapidly. This time I had and electrical issue & it was during the time that our country was dealing with the C-virus. This meant that personal assistance was limited. However my request needed to be handled by a person.

First time I needed them. “Nothing”. Wish I had never changed from American Home Shield. Guy came to look at damage, said he was sending in his recommendation. Took my $75.00. Never heard from anyone and it’s been 4 days.

Replace water pipe. Thank you for sending a person who only did a great job. But was fast and nice. Thank you. The replacement with better material than the original. And he went out of his way to make sure the water pressure was right. Thank you again.

We had a total failure of our LG French Door refrigerator. No cooling at all. Called Choice Home warranty and they scheduled a service call. Service tech came and diagnosed problem as a burned out compressor. He had one in his truck and fixed it on the spot. Can’t ask for better service. Get a Home Choice Warranty and relax. They show up and fix it! Great service. I will renew my plan again.

Too many transfers to other departments to cancel. Call disconnected when correct department was finally reached. I'm really disappointed with how much this company is in being unappreciated they are for there customers. I don't have anything additional to say.

My oven electrical burner needed to be replaced. The company that replaced it was Zeke Appliances...the service men did a very good job in replacing the burner. I called on Monday and the appointment was completed on Wednesday within 15 minutes after they arrived and completed the service.

Plumbing Stoppage. The technician was prompt, courteous and took care of my problems right away after he received approval. My one concern was he wasn't wearing a mask and I thought he should have in light of the pandemic we have. The plumber seem to be very knowledgeable and I felt comfortable when he completed the job.

Water in the pan under the water heater and it appears to be a small leak of some kind. The young lady that helped me was extremely courteous and helpful even though with the virus they wanted me to do it online but when I explained I was working from home and couldn’t use my work computer she assisted me and was kind.

Easy enrollment. Leo emailed the info I was wanting so my husband and I could review it before speaking to anyone. Once we spoke, he made us aware of several offers and worked with us to get the one that fit our financial needs at this time. He was very pleasant and easy to work with. Thanks!

My water heater went down on Saturday. I was able to open a claim within minutes via online. Within a few hours a technician was already at my house. In two days I had a new water heater install. One thing that I would love is that there was also more coverage for modifications. Which just includes installing a new water line.

Oven went out. Mice chewed on one of the wires and caused my oven to go out. I did not know I had mice. I don't know how that was my fault. It was a simple fix. I am very unhappy about the decision that was made.

They were very nice and courteous. Were very professional and got the job done quickly. I would recommend them ten times. They explained the problem and let us know what they did to fix the issue. JOB WELL DONE!!! Would use them for any future issues.

The same system that was plugged up last week was plugged up again this week. Hopefully it won't happen again. Based on what the plumbers found, the previous owners had been pouring grease down the sink for some time. We just moved in, late December 2019.

We have an intermittent leak when the toilet is used. The day we called the toilet problem in was a Saturday, and water was leaking out the wall. We cleaned up the area and was informed by CHW that the technician was scheduled to come Monday morning. We stopped using the toilet that weekend. Monday the water stain was evident but the area was dry. When flushed the toilet did not leak. The technician told me they had to call in the order to get permission to remove the toilet and see what the problem was. He told me that half the time they are allowed to remove it, and half the time they are not given permission, it all depends on who they get hold of on the phone. Twenty minutes later The technician came back in and said he was not given permission to pick up the toilet. He did tell me that the ticket would be left open and that when the toilet leaks again to call him directly.

Fred did an excellent fast job in getting the microwave working. Very helpful in handling questions. Very neat and clean. Would love to get this service person Every time I need any repair. Appliance repair has been here before and I highly recommend them.

Sales Representative. Very Knowledgable, gave me the details I was interested in to help me make a decision. Because I was already with a competitor and just went through a nonrepair and no replacement on a very expensive washing machine and a $125.00 visit and a $340.00 maximum payout, which really means I netted a whopping $215.00. Not Good!

I had an incident with the previous company that I used. They thought it was alright to add additional charges from my account to my credit card on file. I asked them twice to stop. They didn't listen so I decided to go shopping. I had seen ads for Choice in the past and was interested. I took a chance and made the call. My customer rep (Jared) was wonderful. He was informative and answered all my questions thoroughly. The price and the added incentives were unexpected, but very appreciated. They even took into consideration my age. The most important thing that happened was Jared listened to me. He didn't try to overwhelm me with information, but was super considerate and took his time to ensure I was completely informed. I really appreciated that. Now I understand, and so do they, that this is a trial, but I believe I have found my company.

First my hats off to Anthony. He did an awesome job of presenting the information and the different options I had to chose from the package that I settled on. Gave me twice the coverage at a savings of over $1400.00.

AC unit. The technician was very nice and found the problem and fixed it within the hr. Would recommend him and company to my friends. I have been very pleased with Choice Warranty. My son also has Choice and he is pleased with the company.

Representative was fair and accommodating, displayed detailed knowledge of the service, and was persuasive in communicating savings worth taking advantage of. He listened attentively and was willing to consider the suggestions proposed. We felt satisfied with the results. Final costs and selected payment were acceptable.

The repairman arrived on time, When I called the order in, I stated that if the dryer had to come off the top of the washer, he would need help. I would not be able to help him. He did not get that message. He did find that he did not have to remove the dryer. When he looked in the washer window, he asked why the water look like it did. I told him that it had been sitting in there almost a week. I had a pile of towels near to catch the water. He did not use them at first, but when the water started going all over, I grabbed them and threw them on the floor. When he got the unit that was stopped up, he asked why we never cleaned it. I did not know it had a filter, he told me it should have been cleaned every month. Didn't know that. He was not as friendly as the last person. But he did a good job with what he had to do. Thank you. David **

Tracey was amazing. She was so knowledge about your coverage and the policy, she explained it to me and answered any and all questions I had on concerns and questions. She made the experience all worth it and one of the reasons I chose to go with Choice.

Stove top element was going to a higher degree on its own. When tech got here he checked it out and it registered correct. He had the attitude that we did not know what we were talking about. The stove top is going to a higher degree now again. I am not sure what to do about this problem. It does not do it all the time.

I received a call almost immediately regarding my request. Shortly after, Samuel messaged me with a date and time. The next day, he had an earlier opening so I was able to have him come sooner which was very convenient. He came on time (at the beginning of the window) and was efficient in handling the problems with my pool pump. He was polite and knowledgeable. I would definitely recommend using him, his company, and Choice Home Warranty after this experience.

Going through whole process and did not tell me about Each service call cost $85.00 So I have cancel. Why they not talk about the information on the process of claim. Why keep hiding each service call $ 85.00.

The rep provided exactly what we needed but they really need to ease up with the upselling. Got a call back immediately to upsell the policy. That's a little much. When a customer sets up a policy you might could wait a while before blindsiding with more.

My sales representative was extremely professional and very accommodating. I appreciate his thoughtfulness. Hopefully, I will have a good experience with this service and hope that in the future I will be able continue to have a positive relationship with other CHW representatives.

Filled out request on 4/18/20 at 11 am. No response until 4/21/20 at 6 pm. This was an emergency that required the water to be shut off to the entire house. We could not wait 48+ hours to have this problem fixed. By the time I heard back from the company offering reimbursement, we already had called a plumber and had the problem resolved. We cant take advantage of reimbursement since we did not get the work approved by the company. Very disappointed in the service. This was my first claim with this company.

I contacted Choice warranty about an emergency service needed, online. I received IMMEDIATE response and service the same night. Service was a 4.5. Not of his fault, but was not completed. I would definitely refer this warranty service, I have used for 2 years with 0 complaints thus far.

They replace my refrigerator, since my compressor worn out and it cost more to repair than replace it. The process was fast and I highly recommend Choice Home Warranty to anyone out there in market for a good home warranty company.

Had a pool filter that started dumping sand in the pool. Filed a claim. Eternity pools came out and said the laterals were broken on my 28 year old filter, it was discontinued and They would report and get authorization to replace it. (By the way they never opened the filter to look inside.) A week later my claim was denied. I called in and discussed Khadejha. She told me If I wanted to appeal the claim I would have to pay a another service company to come out and diagnose it. So I paid Soft Water Swim (an excellent company to work with I may add).

Technician was excellent. Very polite and nice. Very professional. Did a great job of fixing the disposal. Customer service representative was also very helpful. Overall it was a great experience. Very happy with the service. Would definitely use the service again.