Choice Home Warranty Reviews

Great Response when a claim was filed. Very satisfied with the Great Service that I have received. The Serbia man that came to my house was great. My representative from Choice Home Warranty was Great. Sure would recommend this warrant to everyone. Appliances do not last forever.

Very bad service, I put Claim and the technician was here at next day, obviously the fee is to pay their services. But when it has to be fix, they say NO, I told them about the number 4 in the contract. Repair or replace. I needed 18 days to speak with the specialist manager. Is a big scam, they receive your money every month, but when they have to fix, they say, "The clause b of section x says we can't fix it". Don't be fooled. They put good grades, but not the ones that don't suit them.

Had appt. for 10 a.m. today but no one showed or called. The name of the business is Senior Plumbing from Bessemer, AL. Please get another plumbing business & let me know a.s.a.p. I talked with them & we agreed on appt. time last week.

Call back was quick. Person a little hard to understand. The phone number she gave me was missing one number. Email from company gave me all info I needed. Pleased that I have an appointment with repair service the next day. Have not yet received service on my washer.

I have a LG WASHING MACHINE wo was not working. I called the company and told them the problem. They were very nice. My problem is with the Technician, he was at my house 3 weeks ago, looked at it and said he needed to order the part. It be 2 weeks he came back, he ordered the wrong part. I thought he said he be back in 2 days so I called my husband to ask if he the Tech was there, he called and said he could not get the part. It would be another 4 weeks, I was really upset. 7 to 8 weeks no Washing machine so I called Choice warranty thinking I would find a solution, no there was nothing they could do, I even ask to speak to a supervisor. It did not change a thing. I will never buy Choice warranty again nor will I recommend them. I had other Warranty Company and they went this extra mile to help the customer to find a solution.

Choice Home Warranty is a complete scam. They don't operate as advertised. I purchased a home warranty for peace of mind when my husband and I first bought our house. A few months in, our water heater started leaking. I called CHW, they assigned a plumbing company, then the the plumbing company started calling me repeatedly demanding a credit card payment before anyone had even been out to our house, and when I wasn't receiving those calls the company was calling to let me know the technician was running late.

Apparently, CHW has thousands of loopholes to not honor home repairs. I could go into numerous issues, but the main one was a failure to cover a septic cleaning. I paid extra each year for an annual septic pumping. The previous year it took them 4 months trying to figure out how to get it pumped. They paid me in an effort to get me to renew. I then thought I would be able to trust them to reimburse me the next year. I had not trusted them to do that at first nor did the companies. I had been told the next year to have a technician call them when they arrived to pump my septic.

RUN AWAY from this company. I have had harassing phone calls for months and I was a customer of theirs till this happened. I paid for years to another company and they denied me on an issue and I contracted with choice for two houses. Something happened and they denied me due to not being in the system long enough. READ THE FINE PRINT.

We purchased an older home with an older AC Unit. We knew that the unit wasn't going to last forever and we live on a budget so we decided to purchase a Choice Home Warranty. This unit has been tripping the circuit breaker for several years and each time we called Choice Home Warranty to open up a claim. Well, the compressor finally went out and Choice Home Warranty has decided not to cover it because they said based on the pictures we didn't do our maintenance. The compressor is a solid unit within the outside unit and the issue is within the compressor itself. It has nothing to do with dirt. The AC unit is 19 years old!! Save your money!! Don't buy one from these people. They also will not approve anything over the weekend!!!

You purchase 13 months. That’s what you're paying for but you cannot use the warranty till after 1 month. They profit 1 month. Another if you decide to purchase your unit goes out. They send a tech out. If your unit looks dirty inside they will deny the claim regardless. Because in small print states you need to keep your maintenance up. Thirdly. Ask how they get their techs. I did. They have a company apply by application. There’s a 30 day grace period before they're hireable. That’s it.

I called Choice Home Warranty to get assistance in turning on my furnace, being that my husband who died recently, and he basically took care of all of these concerns, I needed the assistance from a qualified pro. Choice Home Warranty took all the information needed and started the processing for my claim. I have yet to hear from the vendor, but the assistance from Choice Home Warranty was priceless.

Toilet was leaking causing water bill to skyrocket. Had an appt sched within the hour. (rescheduled for me). Plumber assessed the problem got an okay that it was cover within a few mins. A few mins later the leak was fixed and he was on his way.

Had a water leak on Saturday morning. Called Choice. They gave me an appointment for Monday so two day of leaking water or shut down your water and only turn it on when you have to use it. I ask to talk to show one and he did not understand how much leaking water damage can do and they do not pay for damage so I asked to talk to someone else’s. He said he was it. Some out of the country call center with no backup to the US so my warranty is up in January and I will run not walk away from this company.

The technician was friendly and knowledgeable and diagnosed the problem. Choice Home Warranty did a great job scheduling the repair and I appreciate the service you provided. Thank you very much and would recommend the warranty to anyone who needs coverage.

I received a call the same day. I was given information for the next day appt with name of vendor. I received call from vendor to confirm the appt and how he was to be paid. Technician called from his car, stating he was at my door. Very professional and resolved the issues in a timely manner.

Choice Home Warranty was the biggest mistake I made. A few of my family members chose Home Sheild for their home protection. Choice was cheaper and they seemed to cover more so I went with Choice thinking I was getting a better deal. Man was I wrong. When each of my family members filed a claim with Home Shield, their claim was approved and approved quickly. Their problems were fixed immediately as well. I file a claim with Choice and my claim is immediately denied. Preexisting conditions they explained.

Freezer was making a clicking sound and the compressor was not coming on. The tech guy came in and discovered what the problem was and he had it working within 15 min. He was very a very nice young man.

This company is very good for getting covered appliances repaired but they do have one bad coverage issue. Here's my story: Our 5 year old Kenmore washer broke and CHW dispatched a service repair man to fix it. He assessed the issue and CHW decided it was not worth repairing and that they would replace the machine. Here is where I feel CHW has failed in a big way.

I am currently not real happy because of the difficulty in getting my refrigerator repaired. It has been well over a month since I reported my problem to you & my refrigerator is STILL NOT FIXED. We have been through 3 different repair companies so far. The 1st one never even looked for a problem, but was quick to analyze what he thought & ordered parts, but after two weeks. Called & cancelled. Then you rescheduled & the 2nd one NEVER SHOWED UP. We are now on our 3rd one which is Sears, & we are so far happy, but the parts he ordered have not arrived yet. They should have been here yesterday but aren’t. PLEASE GET THIS JOB SUCCESSFULLY COMPLETED. I really do not know how much longer my refrigerator will work.

My A/C stopped working when it was 80 degrees. I called CHW & they had a service person out the next morning who had it fixed and running within about an hour. I couldn't be more pleased with their service. Well worth the $60 service fee. I'm so glad I'm covered by them.

I researched several home warranty companies and yours was a top rated one. I called to get rates, and don't recall the name of the man I spoke to. He was informative and I appreciated him telling me about the three and five year discount programs. Then he really started to pressure me, and continued to do so even after I told him I didn't have the money to buy the five year plan, while it was a good deal. It got to the point where he kept pushing and it got upsetting. I am only working part time and living on a small pension, which I told him but he kept pressing for the five year plan. My advise is to LISTEN to who the sales guy is talking to and RESPECT when told it isn't affordable, instead of keep pushing! This upset me a lot! And this is the reason for four stars instead of five. Otherwise, I am happy to get the coverage for the price I paid.

So far this is the first time we have had to use our warranty on anything and everything went very well. I’m very satisfied so far. Thank you. Our repairman was very friendly and did a go job. Thank you.

I had an issue in 5+ year old Samsung Frech door refrigerator. Choice Home Warranty sent Samsung unauthorized technician from KEA Services. He replaced vent fan in the first visit but refrigerator did not work. In the second visit he heard the noise and said that compressor is not working and it is covered by manufacturer. Choice Home Warranty said that, "We do not cover the manufacture warranty covered part. You need to talk to Samsung and get it repair from Samsung. We will pay labor cost."

Claim was submitted early morning after several hours the same day CHW called and assigned a technician, The tech called and give their window hour. I called them that I was not available that window hour. I was at the job and if they can come after 5 pm. They agreed and arrived at the house at 600 pm, garage door fixed after 15 minutes. Great job. Well trained technician and competent with their trade. Awesome!!!

Kendra was fantastic. She answered all my questions and worked with me to put together the best package for my needs. I enjoyed working with her and felt she cared about my situation and providing the best value for my money.

Had a great experience Choice Home Warranty/no problems. Great job! Service was on time. The tech. was on time, the Choice rep. stayed in contact by email, or phone, really great job! I had 2 home warranty companies. This one is best by far.

We were very satisfied with the service from Amigo Rooter and Plumbing. They did a great job on our drain to the washer. They were very thorough, checking the water flow inside and outside drains. The serviceman was very polite, very informative and kept his work are very clean. Sorry I didn't get his name. But thank you. Karen **

I contracted with Choice Home Warranty after listening to all the B.S. in their sales pitch. My refrigerator started giving me trouble and I made a claim. They sent out a technician who told me that it could not be fixed. A few days later I got a offer of less than $500.00 to replace a $2800.00 refrigerator. The representative I spoke with was not friendly at all, and finally offered me $600.00 telling me that, that was the most they would pay, and that they could buy a comparable refrigerator for that price, but would not tell me where. After considering this, I decided I had been scammed, and had better take what I could get. I called the representative back, and was told I could expect a check in 20 to 30 days. So much for customer service and honoring your advertising claims. False advertising at its finest.

Discovered that my heat unit failed to operate @ 1015 on 11/01/19. Submitted a claim @ 1030 and received a response from CHW @ 1034 that my claimed was received. Received a call from CHW that a tech would arrived between 1230-1530. A technician contacted me at 1300 stating he was on the way to check out the unit. Quick dispatch from the CHW customer service department.

Dishwasher Fix. Technician was very professional and kind. He explained the mechanism of the problem and how he was going to fix it. Service was timely. Email updates were appreciated. I wish I would have gotten a 24-hour confirmation call like I have received with other services but when I called to confirm, it was simple enough.

Bernard did a good job. He responded to my online enquiry within minutes. He offered all options of the product I purchased and offered discounts as well. I purchased a 1 year home warranty in less than 10 minutes. Customer service was great.

NV HANDYMAN LLC came earlier than scheduler's date. Technician gave dryer quick diagnostic and decided it was beyond repair. The cost of repair was higher than replacement. Choice Home Warranty will sent me $299 for my replacement. $299 is too low, but I accepted it.

Repair company was quick to respond & made an appointment; confirmed with an email & called to set the appointment. Josh showed up on time. The agent was professional & did a great job. Cleaned up after the job & the dryer works perfectly good now.

Natalie was very courtesy, professional and helpful. She anticipated most of my questions and had all the answers, as well as advise and suggestions. If I recommend this policy to a friend could I have them call and ask for Natalie? Please advise. Thank you.

Initial Contact and Sign Up. The rep was too persistent with his upsells after signing me up for the total package. He kept repeating it did not benefit him but me. Not sure why he kept emphasizing that. Let the product sell itself. He quickly ended the call when he saw I would not agree to upgrading to a senior package. I'm not yet 55. He said he did not know why I would want to pay for a $700 package when I could have one cheaper if I would only agree to an annual renewal. I believe first time customers should have the opportunity to utilize your services then decide if they want to move forward with annual enrollments.

My claim was denied because they said it was a leak caused by corrosion. When I asked the Case Manager he explained it was not covered so I ask him when do you replace HVAC units. He mumbled that it does happen but could not give me a specific instance. Your commercials routinely show a customer stating that their HVAC unit was broken and Choice was having it replaced. I feel strongly that you are engaging in deceptive and possibly false advertising. I have canceled my Warranty policy ** immediately and will be filing a complaint with the Better Business Bureau and the Attorney General's Office. The refund you issued was like everything you do reducing by your "fine print" to $615.83 and should be $875. Very disappointed,

I was very happy to hear from agent Ryan ** the following day for follow-up. Awesome attitude, explained the benefits very well. Great experience. I will certainly refer my family and friends to Choice Home Warranty. I am a happy camper!

Kitchen sink leaking. Choice Home Warranty was contacted at 5:30 PM last evening. There started a claim and contacted a vendor. The vendor contacted me at 8:20 AM this morning and asked if he showed up in an hour, would that be a good time for me and would someone be home. The owner of Rooter Tooter Plumbing & Drain Service, a Mr. Scoot Bousquet, showed up at my home ready to get to work. Jeff worked very fast and efficiently! He triple checked his work and left no mess! You would be proud to welcome Jeff into your home to help you with your plumbing repairs and services.

I’m currently fighting with them concerning a $500 fee they want to charge me, to fix the AC, on top of the $1200 they charged me upfront when I signed up with them. The agent who sold me the policy didn’t mention anything to me about inclusions and exclusions. All what he told me, to convince me to purchase the policy, that if it’s something they can’t fix, they’ll replace for no extra charge than the $85 service call. Now they are telling me that whatever part that has to replaced is not covered. Not happy at all and will not renew my contract next year with them.

Refrigerator. I was very impressed with the promptness and professional courtesy that was shown to me. I will recommend your company to my family and friends. Thank you for your remarkable service and again I want to say thank you. Very impressed. Help to make my day...

I love having a Choice Home Warranty; it gives me a peace of mind that I don't have to stress over repairs. The service on my garbage disposal was informative and the job was done quickly and they always clean up any messes. Thanks for being there for me.

The repairman was on time and diagnosed the problem quickly. The cost to fix it was half the price to buy a new one. Choice Home Warranty company stated they would give me the money it would cost to fix it so I could apply that money towards a new washer. I am thankful that I bought this policy from Choice Home Warranty it gives me peace of mind. This is the 1st time I needed their service and I am glad that I did. This one repair call paid for 6 months worth of the policy so you can see it is a worthwhile service.

Repairman didn't find anything wrong with the dryer. Advised, there is no power going to the dryer. Waiting for the electrician. Choice Home provided a quick response to solve the problem. The dryer repairman was friendly and professional. The electrician will be here on Thursday, Oct. 31, 2019.

The guys did a great job. They were timely and made sure they found the problem. They came back in a timely manner and put the mechanism up. They replaced all the old wiring and cleaned up their mess. Happy with the service.

Jordan was very pleasant and helpful to me. Very considerate and knowledgeable. He knew his job 100percent. He went the extra mile to get it cheaper for me. Greatly appreciated. I would tell my friends and family about your company.

The company reached out to us and offered me the number that at the very least I needed to get in order to get something similar to what we had. It still required money out of my pocket to get the exact same thing. 3 stars is probably generous considering it took me 3 separate phone calls that were all lengthy. Only after I submitted this review did I get a response with someone willing to assist me. The one bright spot is that it took less than 24 hours (although I did reply with a private message and they never responded). I understand they are trying to make money but to be so reactive and not customer centric is a pretty terrible formula for a company. I'm still not sure I would recommend this company. If one has to put up a real fight every time something happens when they purchased protection, it really doesn't seem worth it. Be better than me and do a little more research into the companies that provide home warranties.

I have been with Choice Home Warranty for over a year now, and I am very unhappy with the support I have received since I've been with them. I have two homes that are with the company, and between the two homes I have submitted maybe ten claims. Out of the claims I submitted two was a write off and maybe one fixed. There is always a reason as to why my claim can't be honored. I am so sorry for not checking the reviews, and now I'm stuck with another two years on this contract. I am paying for all my repairs out of pocket, and once this contract is over, I will not sign up with anyone else. Stay away from Home Choice Warranty, they will not fix anything for you.

This home warranty is the worst choice you could select. They find any means possible to refuse meeting their obligations. This claim was for an AC unit that had failed. The contractor confirmed and CHOICE HOME WARRANTY DENIED the claim. They disregard you as a customer and delete your account as soon as you attempt a claim. Good luck if you choose this company.

Because we were given a 11-3 pm window for our service technician, my husband waited at home all day for them to show. Once I called the technician, he said he was running behind, with no apology for our wasted time & no phone call to let us know he was running late. He showed up about 4:00-4:15 and was very courteous. Everything turned out fine in the end. This is NOT Choice's fault, but wanted to share. Our microwave couldn't be fixed; Choice is to mail us a check for a replacement, which is great. Thank you--

They are fantastic! I have had them for a couple of years, they respond quickly and the companies they use, the techs are very knowledgeable, courteous and friendly. If it can't be fixed, you receive a check within 30 days. I would definitely recommend them.

Air conditioner. Your service was excellent. As soon as I called a repair person information was sent within a couple of hours and appointment made and the repairman called, made his and came to make repairs. A part had to be ordered, that was done within two days. Thanks for for service.

I had to wait 3 days to fix my hot water heater. One excuse after another, look at my phone calls to your company. I felt like they were looking for a reason not to fix my water heater. The tech that came to my house was great. He said I can't fix it till I get approval from Choice, that was the big problem.

The Customer Service Rep, Brett was a professional and a pleasure to work with in explaining the coverages and payment options. No high-pressure sales tactics with Brett. He made me feel at ease and was patient with my many questions. Highly rated company! Thanks!

I wasn't pleased. It took almost 6 days for the repair. However the Serviceman Tim from Noah appeared to know what he was doing and I now have heat. Lastly; I had an emergency with my washer twice and wasn't happy that I couldn't be reimbursed-the approval office closes at 5 and my problem happened after that 7 pm.

I just purchased a home warranty policy through Choice Home Warranty. I did some preliminary research is home warranty companies and opted to contact Choice. The gentleman I spoke with was very helpful, friendly, and knowledgeable in their various options. I can only provide a review as to this initial contact with the company. However, they were referred to me by a reliable source.

Microwave repair. Repaired loose wire in touch screen. Razor Sharp Co., made the repair on his first visit. We didn't have to wait for a repair part. Greg is polite, honest and friendly. I would request his services if needed in the future.

UPDATED 4/23/2021: Well, I must say so far they have been responsive and assisted us in our home repair issues. We had an issue with one of the contractors, but they found a new contractor quickly. I've had to use them twice so far.

I paid $698 for my warranty only to find that every time I needed service; there were no service people in my area or they were the worst of the worst. I ended up getting my own person nearly every repair and then the battle to get reimbursed began. Their approval line seems to be answered occasionally and I had more than three contractors say they couldn’t sit longer than 20 minutes for approval. So that means your claim is denied. Then I have to jump up and down screaming to get the warranty coverage I paid for.

Got Scammed. They schedule the cheapest, lowest skilled repair technicians with long wait times. When my AC broke down, I gave them four days to fix it. An AC guy came but said he would have to come back, never came back. Paid $65 fee for them to come out. Asked if I can find my own repair guy to come and do repairs, they said yes and just file the claim later. Got the AC fixed asap and when tried to file a claim, they brought out steps that were supposed to be followed.... WHAT A SCAM!!!!

Service was promptly on time. Problem diagnosed quickly and serviceman was professional. Stated new part would be available the following day. It has now been over 8 days and no part, no phone call, no text message, no email no nothing. No oven. I am not happy with this company

Updated on 08/14/2020: Water wouldn't stop running out of canister so had to turn off water coming into toilet tank. My repairman kept me informed on when he'd arrive. Very nice gentleman fixed the problem right away with new mechanism. He listened to what I described and immediately repaired it good as new.

Mr. Leo did a great job getting me set up for home service 2020! Explain everything and answers my questions, his supervisor was also helpful as well! Leo provides a quote to meet my medical disability budget and better coverage than current warranty provider!

Amazing customer service! They make it so easy to make a claim. Denise ** is so helpful with all my questions & concerns. I've never had a bad experience with Choice. I renew my policy every year just to have peace of mind.

So awesome that we finally have gotten a warranty program and Choice Home Warranty is very affordable and so easy. Milton ** was outstanding and is very good at his job. We got discounts that really sealed the deal. Again so affordable and a great reassurance of peace of mind we are covered.

Technician was professional, friendly, explained what he was doing. Let me know he could not repair at that time needed to hunt replacement parts and if parts could not be found CHW would contact me shortly, which they have and now in process of working out details. CHW has been very helpful to me with every problem I have had. Glad I have them. Thank you CHW.

My first experience/impression of Choice Warranty was very good! I was connected to a representative very quickly and Maurice was courteous, answered all my questions and went above and beyond in finding the best discount for me. It was a quick and easy transaction. Thank you!!

Started on 09/29/2019. After AC Tech came out on 09/30/2019 CHW decided to refuse warranty. Said it would not be covered because of corrosion on the Evaporative coil & leakage. 10/01/2019 AC tech returned to do leak test & refill Refrigerate at my expense. "No Leaks Found"! He added 4-1/2 lbs. of refrigerate & said it was fixed, $390.99.

Awful! I have always had a Home Warranty Company and decided to switch to Choice Home Warranty this year. I filed a claim because my furnace wouldn't start up and needed one 2 parts replaced and it was denied due to squirrels dropping nuts down the vent pipe? Are you kidding me?! What a lie. Having a small issue with your furnace is exactly why you would want to buy a Home Warranty Policy. I am definitely going back to my old company (HWA). Choice Warranty did nothing to address my concerns and would rather lose my business than replace a few inexpensive parts.

Do not like paying $$$ for any purchase before I know what I am buying. Now that I have paid $525, it took 2 calls to have the policy emailed vs. 5 days in the mail. In view of inability to study the content before paying, I will look for any "hidden small print" as I now study the policy.

Your rep Ryan was very helpful and explained your plan to my satisfaction. He also explained how I could save if I signed to a three year contract, however I wasn’t financially ready to do that but I did appreciate the info.

I am a property manager in Florida. I have couple houses using Choice Home warranty service. I usually request an claim online. I always got the response within couple minutes. This time because the tenant mention about the plumbing issue. So I would like to speak with a live person. I was surprised. The phone only rings couple minutes and got staff talked with me. (I prepare to make myself a cup of tea and wait for some help.) I don't know how it go tomorrow with the plumber. I am happy with the service they gave me this evening.

I am very pleased to have dealt with Mr. ** as the representative for this product. He was very pleasant even when I wanted to discuss it with my husband and call him back. I never felt pressured. I believe the product as described to me sells itself. He answered all my questions and offered me an even better deal than described online. He explained very thoroughly what I would be receiving. Hopefully I won't have to use it but I feel at ease knowing that I am covered.

Diagnostics indicated the back plate and circulating fan needed replacement. This was accomplished by removing the back plate to access the fan. Tech 1 removed and replaced the back plate as I recall, he also reinstalled drawers and shelf covering back plate receptacle. Tech 2 removed drawers and shelf to replace the back plate and fan. There was some difficulty noticed during removal. He installed new plate and saying he was done, left abruptly. The drawers and shelf was not reinstalled. We were to allow time to defrost the evaporator coils, which we were doing. While inspecting for defrosting it was noticed that the receptacle that the back plate sits in was cracked in two places on the corners. The purpose of the redesigned backplate was to assure water was diverted from the fan. Now there is a gap left allowing water to access the fan due to the cracks on the corners. Additional help is needed.

The Technician came and Found what the problem was and he was able to replaced the motherboard on the unit and was able to bring the heater back and working again. I’m happy to see the heater is now working again. Thank you.

I purchased this plan because it sounded like a good warranty. If I ever need to use it, time will tell if it is worth it. The sales rep I talked to was friendly and courteous, and explained the program to me in a knowledgeable manner.

I canceled my policy within days of purchasing it because it did not cover all of the pipes in my house. Called a week later to ask about my refund and was told it would take 30 days. I asked why and was given no explanation. Just holding the money hostage I guess.

I would definitely be more cautious on those ratings with 5 Stars as they were probably written by people for Choice. I think I must have done one too. They pay for a small repair and then entice you by saying they will give you a couple of months of coverage for free or a "free" service call if you could write a good review for them. I know I was approached by them in a similar fashion. So please do your homework and look before you leap. They were bold enough to tell me that "all" home warranty companies have complaints against them but yet they are still in business!! That itself proves how they are out to get innocent people!!

This company is horrible. We paid for the additional coverage of our well pump which went bad. They sent out a guy who wanted to replace everything. Then Choice denied our claim. We have been w/o water in our house for 4 days trying to fix the issue. We have appealed and have now had to wait an additional 24 hours for a supervisor. Save your money and use a different home warranty company. This one is not as good as they claim. They take your money and fail you when you call them for assistance.

Dryer would not start. It took 2 times for the guy to come out to look at it, the first time he didn't realize I was home, but the second one time he came and looked at it and the job was finished, it was going to cost too much to fix it, so I got a new dryer. The best home warranty there is!

It was easy to hold of your office by phone. Cordial, friendly and understood our need, THE A.C. Response time was quickly for my call and actual visit by A.C. REPAIRMAN. MY THANKS TO YOUR QUICK RESPONSE AND EQUIPMENT FIX.

The service has not started so I really can't give a rating until I actually use the service. So far the Home Warranty sounds good. The gentleman I spoke was very convincing. We will have to see how it works out. The fee is less then we have been paying to another Home Warranty.

Very professional, informative, answering all questions. Mark did good job.choice seems to be the go to company. I was impressed their operation was so close to my home in Marlboro. I liked the 42 month deal with the discounts. Especially discounts for veterans.

Rekey. The Contractor was great and knowledgeable. He changed 4 of our locks. Very personable. Gave advice about other areas in the home I asked him about. Would recommend him to others for any other service. He was on time for his appointment with us.

I had an issue with trash compactor at rental house and it was fixed and service tech did a great job with appt time and actual service itself... So far I have a great experience with Choice Home Warranty with pricing and repair... I will def. recommend to anyone especially landlords and real estate investors as myself with rental properties...

It was excellent. Francis has a very nice way about him and is able to make me feel completely comfortable using Choice Home Warranty. I was a little hesitant after my last experience with AHS. I was a customer for 14 years but home warranty companies are only as good as the people they hire. I know this will work out great for me so thank you Francis.

I called about our furnace not working and they immediately got someone assigned to the repair. The company was here early afternoon and had the problem diagnosed and needed parts ordered. They are scheduled to come back and finish the repair Monday morning. The repairmen were very friendly and competent. They were good to explain everything to us.

I called them I Saturday that my furnace did not come on. They set me up with an appointment for the following Monday. Scheduled for 11 am - 3 pm. They were there at 11 am and fixed the problem. I was glad that they came out early and were very pleasant and informative.

We all need our washing machine to work and get repaired quickly. I was pleased with efficient and convenient scheduling. AZ Appliance did a great job. Their technician was very pleasant and efficient. He diagnosed the issue quickly and did not leave a mess after the repair.

On Thursday, October 24, I received a call from Choice Warranty and was transferred to, and spoke with, Brittany in Sales. During our conversation, I enrolled in "Total Coverage" (discounted to $480 @ $65 per service call). Terms were to be for 13-months coverage (1-month free) and include the limited roof repair coverage as an added incentive (for which Brittany requested & received approval from her supervisor). Brittany assured that, within a few minutes after the call, I would receive two e-mails. One detailing the specifics and terms of the "Total Coverage" I procured, and another confirming the addition of limited roof coverage. I did receive an e-mail detailing Total Coverage; however, the policy states that limited roof repair is optional at additional cost. That's is not what I was sold. Please provide me confirmation that my coverage includes limited roof repair as stated to me by Brittany. Thank you..

Washer. The service Contractor was very efficient and professional. Choice Warranty is recommended to all my friends and relatives. I am impressed with the service with the staff at the call center. They are so helpful in providing fast courteous service. Thanks again for being there!

The person on the phone refused to give his name, just said said he was a manager. He rushed me off the phone so he could get onto the next sell. I will most likely cancel and go back with the local company.

Stove/oven. He was very efficient in his work impeccable! Fast on troubleshooting my issues. The workmanship was great! Hard to find knowledgeable people, this is someone I would like in the future. No plans on a service call, however, I would recommend his business.

I felt fairly confident about my choice today choosing Choice Home Warranty until I reviewed the policy after paying in advance one month. I currently have Old Republic and have been mostly satisfied with their service, but at what I feel is a premium monthly rate. (No pun intended!) The salesperson for Choice Home Warranty who called me is very good at what he does. And that is to sell. He could've sold ice to Eskimos. However upon review the things he didn't disclose is the limitations Choice puts on their repair or replace items.

The appointment was timely and the service technician was very good and finished the job in a reasonable time. HOWEVER, I received a determination on claim ** saying Choice would not pay because it was a “maintenance” issue. The drain in the kitchen sink was leaking around the outside rim. The plumber had to loosen it and put in some plumbers putty to stop the water from leaking under the sink. How could I have prevented the plumbers putty from wearing away under normal use. A homeowner should not be expected to remove a sink drain and apply putty. That is why I have Choice Home Warranty.

I’ve battled them for 2 months to get our ac repaired which was covered by their most expensive plan but their contract is very shady and lets them get away with anything. Ac repair technician were at my house 2 times and concluded that unit needs to be replaced and also said that this particular company will deny the claim and they do it all the time. Look somewhere else since most likely you will be left stranded with choice home warranty!!!

I was really impressed by how they continued to find a heating/cooling contractor to come out and fix this problem. I was constantly kept up to date on this by calls or e-mails. The technician was found and came out on a Saturday to fix the problem. Very courteous and professional and solved the problem in a short amount of time.

I telephoned on 6/17/19 to request service on my gas range (burner wouldn't light). The claim was filed by CHW on 6/19/19 (why delay?). Told no service rep until 7/2/19 between the hours of 11:00 a.m. to 3:00 p.m. At 4:22 p.m. I called the service rep and he told me he wouldn't be coming that day but he could come on 7/5/2019 (after Fourth of July weekend). On 7/2/19 I called CHW & asked for another service provider. No one available but would hear from someone within 4-24 hours.

We were told that the warranty covers Air conditioning and heating. We had CHW techs come out all summer to look at our AC that wouldn’t cool below 78 degree, eventually not cooling under 84 degrees by the time we called a company out on our own. CHW techs said the ac works fine and would fill the Freon. We had four CHW techs out and the fifth was a no show. That’s when we called a company on our own which showed us right away our ac unit upstairs wasn’t working at all.

Dishwasher repair - Tech was awesome, did the job in a timely manner, was courteous. I was very happy with the service I received. I would recommend Choice Home Warranty to all my family and friends. I think it's a great value and brings me peace of mind.

Nealy Plumbing LLC was dispatched to address a garbage disposal back up causing a leak under my sink and backup up into my dishwasher. A foul, smelly mess! Plumber was prompt, professional, and courteous. He determined the problem; replaced the garbage disposal, cleaned up the wet area and focused until the work was done. He just happened to have a disposal in his vehicle so he came ready to do what was needed. I was very pleased and will continue my warranty.

Loud noise coming from A/C unit. The technician was on time, polite and explained exactly what the fault was and what he would do to correct the problem. He solved the issue and as he said it would do, the A/C unit is now functioning and there is no noise, in fact it is operating very quiet to my satisfaction. I am very pleased with his service.

I wish it wasn’t so hard to become a new customer. After calling for a quote I felt like a number and wasn’t being heard and not given a competitive quote. So I didn’t purchase. It wasn’t till I hit the callback list that I had a clerk who understood what I was looking for and worked with me for a competitive quote. Had the first caller been focused I would have bought sooner.

Company answering service request very prompt and courteous. Very respectful of my home and wood floors. The issue of concern was a yellow flame in my oven and broiler. He checked it out and explained that orange glow is ignitor, the actual flame is blue.

Dishwasher. Agent listened well to my discussion, and responded with satisfactory solution. Ironic fact is that same claim occurred with our New York home and our Florida home within six week occurrence, and both issues were resolved satisfactorily. Will continue to use this service.

CHW was totally unwilling to be fair with a claim. I had a $480 claim with the part alone costing $280. Choice Home Warranty was only willing to reimburse me $60 claiming that was their rate for the repair. When questioning this reimbursement amount all I got was a total runaround sending me back and forth from one department to another. Do not use this company they're a bunch of scammers! They're extremely nice when they want to sell you a policy but when you have a claim they're totally different and do everything in their power to not pay.

Call Choice and reported the issue with my AC, the person on the phone was extremely nice, she set me up with island breeze air conditioning for repairs. The process was so easy and the time Choice customer service rep gave me was fair and timely. I also want to give Choice kudos in finding a decent ac repair company, owner Robert was on scheduled to get me on the books, and the ac service guy Dan was great. I am so glad I choose Choice Home Warranty for my appliances needs. Thanks to Choice and thanks to Island Breeze.

Last Sunday, our water alarm sounded that we have a leak. Discovered leak coming from a 3" drain line to bronze elbow. Called Choice warranty and they sent out a plumber within the next two days. In the meantime slowed the leak with a 3" rubber drain boot. The plumber came to our house and examined the situation. Paid him the $60.00 and he left. No news for a couple of days. Called our claims specialist and left several messages. On Monday she called back denying the claim stating corrosion was the factor. Hmmm?? Corrosion on a copper pipe? Not present since there was no blue green stain anywhere on the pipe.

DO NOT WASTE YOUR MONEY OR TIME!!!! I was denied an AC repair by Choice Home Warranty. The denial stated they would not replace the part because the unit was "Dirty", which caused the part to break. After speaking with Total AC, they stated this was not true, and that the part warped due to normal wear and tear. I then disputed the case and was assigned to a case worker. She places me on hold, and comes back and states that the AC company told her the unit was "Filthy" and that is what caused the issue. In disbelief, my husband calls the AC company and they have absolutely no record of the call, and assured him that they would not say that.

We had to submit a claim as our washer began displaying error codes and stopped completely wash cycles. The response was very quick and we received an immediate follow up from a repair specialist. Once he diagnosed the problem and cost, Choice again responded promptly and gave approval to carry out the necessary repair. Our serviceman was courteous and prompt and had our family back in business before our laundry had time to pile up. We are thankful to see our first experience using our home warranty was a very good and efficient one.

I wish I can give minus stars. Beware!! I don’t write reviews until I get consistence best or worst service. I am giving stars based on below experience I have over some time:

I have not had an opportunity to use your service yet. So I cannot recommend you. I will be glad to give my opinion once I have had dealings with you. My initial contact with you over the phone has been good. I will be glad to to rate your service one I have used it.

Thank you for letting me choose my own technician for the repairs to my garage door. And, thank you for sending me money back for the repairs that I paid out of pocket. Choice has helped me overcome a home repair in the past and has always come thru for me. Thank you.

I was considering changing warranty companies. I person with the company called me back after my online quote. He was friendly at first, then became very pushy and rude when I told him I need to talk with my wife and to call back in 10-15 minutes or give me a number so I could call him back. He was rude and I finally said, "Don't call me back, I'm done with your company" and I hung up. DON'T use them, I will pay more for another warranty company if I have to, before I will ever subscribe to them.

I recently purchased a new home, which is about 10 years old. Went with Choice Home Warranty as the reviews seemed good. I have submitted 2 claims for my air conditioner, two separate times. Both have been denied. I agree the sales reps were outstanding, mine also "spoke with a supervisor" to get a lower rate for me, but actually having the work covered is another story. I have canceled my warranty and will sign back up with American Home Shield, that I used in another state with a previous home. Home shield covered 100% of my claims that I submitted on a faulty hot water heater. Please don't make the same mistake and fall for the reviews, which majority are regarding the sales rep.

I have a 50% coverage rate with CHW. I had a sump pump fail and a water heater leak. Both normal wear and tear failures, but in their fine print they found ways out of coverage. The water heater tank developed a leak and began to flood the basement. Thinking I would be covered, I wasn't worried. But somehow they don't cover the actual tank. Now I am stuck with the $1800 bill to replace my water heater and the process delayed the repairs for a day. That means no showers, no laundry, no dishes, etc. The sump pump was a less expensive venture, but still left a bad taste in my mouth.

Jerry ** was so prompt to call, and answered all of my questions in detailed, easy to understand English. He wasn’t pushy, just very courteously helpful. I really appreciated the way he made me feel like a valued customer. He went out of his way to get me the best deal for my money, carefully explaining each offer. I am so very thankful for well trained representatives such as Jerry **.

Kendra was a very very professional salesperson. She did everything we requested and more. She explained different plans with us and found a plan that was a good match for us. Kendra is a pro! Thank you for having her as part of your company.

Company refuses to process claim. They say that oven doors, handles, hinges are not covered. The issue deals with the oven cleaning locking item which is not part of the door. When the tech arrived to repair Choice said it was covered. Now they say it is not covered. They say it is part of the door. It is not connected to the door, it is part of the main body of the oven. Horrible customer service and frankly they were rude.

Agent answered questions to my satisfaction. Do not know what else to say. Saw on facebook, filled out form, called phone number provider, had more questions. He answered then, gave me cheaper price. He said talked supervisor.

Checked out many companies. Choice Home has the best plans and the best price and service call price. I needed a plan fast and got coverage for the new buyers to start when they move in. I would for sure recommend them to everyone.

Consumers beware this company will take your money and if you happen to be unfortunate and file a claim they will deny it. I’ve been with the company for a couple of months And on my first claim with issues with my refrigerator I was denied. I will take my losses and move on but I am warning you not to waste your time.

It was a pleasure dealing with Amy when setting up my new account. She was knowledgeable and helpful. I would recommend this company to a friend. I feel that your total coverage plan is well worth the cost and is far better than the plan I had been signed up with.

When we bought our home in Dallas, GA, a little over a year ago, it came with a $500 warranty from Choice Home Warranty. We realized a few months ago we probably wouldn't renew the policy when it expired this month because it doesn't seem worth the money based on what is actually covered. Over the past three months, their sales staff has harassed us non-stop. I received two or three phone calls PER DAY from them, plus at least two emails every day and an occasional text. I asked them THREE times to stop calling me because they were disturbing me at work. One salesman actually laughed at me before I hung up. Now that the policy has expired, they are STILL bothering us! I blocked all of the phone numbers from New Jersey, but one just slipped by this morning. I am at my wit's end. LEAVE US ALONE!!!!!

Within one hour of requesting service, I was put in touch a repairman technician and I made appointment to have my appliance service. I am very happy with Home Choice Warranty and their services. I would recommend them to all the people I know who are in need of appliance service.

We found the overall experience very good. Keisha contacted us by phone and was very professional and very helpful. She answered all of our questions and concerns. I would have to believe that she is a definite asset to the company.

From beginning to end this was a positive and great experience. Shawn answered all my questions and was super helpful and kind. He put me at ease and returned my call as he said he would. He made this a very pleasant experience. Thank you! I hope this is the beginning of a long relationship. David

We received a home warranty from them per our closing agreement for our new house. We've used them twice, water heater and furnace, and both times they didn't cover what needed to be fixed. Each time there was fine print to show they didn't cover what we needed. There is so much fine print for each of the systems/appliances covered you'll never get anything fixed. That fine print is not readily available until after you purchase the home warranty and get the details of the contract. Completely worthless!! If I could give them negative stars I would! We've talked to customer service (and up the chain) about these issues and they just come back to the fine print. Good for them but terrible for customers! I'm just really glad we didn't pay for this home warranty, luckily the sellers did. Terrible company!!!

This company is horrible!! I've called them out to my house at least 4 times now and every time they say they don't cover it!! When clearly on the website it says they do. I called to make sure before I purchased this warranty certain things were covered and Home Choice Warranty themselves says they all were and when it comes to fixing it or replacing they say they don't!! I have to pay everything out of pocket every time! Don't say you will cover certain things then don't!!! Then we spoke with James ** a case manager who told us they do cover it but only certain parts!! He was not professional and did not care what we had to say!! This company is a bunch of crooks!!! Don't waste your money on them!!!!

My washer just quit working. I called Choice Home Warranty at 3 pm and was told that a repairman would be out between 3:30 and 8 pm. I had to go out leaving my husband to greet the repairman. When I returned home, the washer was repaired and works beautifully! I am very pleased with the service I have received and have recommended your company to several people already. I definitely plan to continue my contract with CHOICE HOME WARRANTY!

The clogged drain, tech couldn't fix it, they closed the ticket saying tree root coming into the house. Got a private plumber to fix it clog. There was no tree roots coming in. Worst service. Do not go for this service. This is not my first experience.

My sales rep was friendly and knowledgeable. He did his job and wasn't too pushy when I declined his upsell. I am happy as of now, but just signed up and will see how it goes if I ever need their services.

Representative, Myles, was very helpful with going over the coverage and pricing. Made it simple to understand and easy to choose the right plan and coverage. Ended up getting more for my money than AHS. Gave me confidence that I chose the right company to cover my home.

This warranty does not cover anything. They say they will cover everything but there are a lot of exclusions and the exclusions are the ones that always broken so beware. Might as well save your money or invest it on something so when that time comes you have the money to cover yourself. These people are scam. Will never buy them again.

Purchase of CHW. He was not tentative, unprofessional and wanted to just move through the sale. I had questions to ask and was rushed through the purchase of the warranty. It’s important that professionalism occurs over the phone in a customer service environment.

The experience was almost seamless. I received the confirmation via email almost immediately. The technician called me in less than 12 hours to set up an appointment time. He arrived on time and completed his work in a minimal amount of time. The tech was completely satisfactory and friendly. Thanks to all involved.

The technician showed knowledge and provided a state of the art. He identified the issues and addressed in a short period of time. Also spoke to me about the reasons of the problem and how I can anticipate in a future to similar heating issues. He returned peace and tranquility to our home. A job well done!

My Dryer was not heating. Called Choice and the repair was completed in a matter of minutes. The Tech was fair and made recommendations. Great guy. I even gave him a tip for a job well done. No more issues.

Preferred plumbing came quickly and assessed the problem. They returned the next day and replaced the part. Service was satisfactory, but the tech could not speak very good English so we had a hard time understanding him. The circulating pump needed to be replaced and that was done.

I called you with a problem with my kitchen sink. Right away you contacted a plumbing company and sent the number I could reach them at. They came out and in 20 min the prob was solved. He was courteous and professional he did a fantastic job. Thanks for contacting this great plumbing company. They were the best.

I was shopping around for home warranties since I’ve only been with HMS. After talking with Scott ** about Choice Warranty, he was more than proud to work for such a company that had been ranked #1 for the past 10 years. Due to his knowledge and pressure free approach, I decided to stop shopping around and sign up immediately. Thank you Scott!

DO NOT under any circumstances give this shady company any money. They will send unqualified techs to your home who will fix one (probably nothing wrong with it) thing and then leave. When your problem continues, they say it's a new call with a new service fee. When it comes down to a unit needing replacement, they tell you that what's wrong with it isn't covered, even though their ads say they cover even old appliances. Total rip off and will waste your time until you stop calling them. Save your money and fix your own problems.

I was impressed with the professional service as I signed up for home protection. The young man clearly and consciously explained the plans. I'm not always telemarketers choice of clients. With 37 years active duty, retiring as a Marine Colonel, I tend to intimidate a few callers. But if you are going to sell something you need to know your product - and he did. My questions were expertly answered and he often answered my next question before I asked it. He wasn't just reading a script that he had to get through, he paused several times and allowed me to ask a question or ask for clarification- then he would continue. I don't know if calls are outsourced or not but, this man represented the company in an exemplary manner. If the rest of the company has the same genuine concern for the client I can see how they earned the number one spot in Home Warranties!

Fridge was not working properly. Called for service, I was told the repair would be done within two days. I wasn't happy waiting for two days with a refrigerator that was not working right. The same day I received a call from the service provider Choice called. He was in my area could he come over. I said yes. He was there within an hour and fixed the problem. Very happy.

During the first cold night of the season, two nights ago, we switched over to heat but woke up yesterday morning with no heat in either zone. As bad luck would have it thermostat was broken on top floor and furnace fan/limit was broken in the basement. Made a claim at 8:00am on the CHOICE website and by midday a technician was in contact with us and visited later that afternoon. The broken fan/limit switch was replaced and a new thermostat was offered. No charge except the $60 service fee. My only issue was that Choice offered to replace my programmable thermostat with a non programmable one. I declined and went out to the hardware store and bought a new programmable thermostat while the technician was making the other repairs. Great experience 10/10.

I had a service claim on my dishwasher. The serviceman was here within 2 days. He did a thorough evaluation. Within one day the company informed me they would be sending a check to replace the dishwasher. My only criticism is it will take 30 days to get the money.

I don't know how this company gets any stars. I signed up a few years back. Then, had a hailstorm and needed work on the roof. Wasn't covered even after the worthless rep said it was. I cancelled the plan and then moved on to a much better one. My biggest complaint is that I continue to get emails from them, sometimes 3-4 a day. I have unsubscribed, but still get them. I have contacted FCC and filed a complaint and will continue to file complaints until they get their act together and stop the emails. So, folks there are a lot of better companies to sign up with.

Generally, we have been very pleased with Choice. Their price is very fair especially when renewing. The only bump in the road was the one contractor that was originally assigned to fix our dishwasher stated that they never confirmed with Choice and we waited past the time that we were told. When I contacted Choice we had someone out the next day. To anyone shopping for a home warranty company, I would suggest to sure what is covered and not covered.

Needed electrical outlets repaired. Technician was kind and courteous and very knowledgeable in his assessment. All of the outlets seem to be working fine now... So far so good! He was very thorough in his work. I would definitely be willing to refer him to friends relatives and even family members.

We recently purchased a Choice Home Warranty as our first home warranty, ever. Our home is nine years old and we heard this is the best time to get a home warranty. When doing research we read the reviews on Choice Home Warranty and although they seemed to be more expensive than others, we felt they had a very comprehensive warranty and we purchased their home warranty plan. On Friday our water heater began leaking, and my husband quickly shut off the water. We called Choice Home Warranty to be told the earliest time they could send someone out was on Monday. This was with them knowing our water was off, sinks, toilets, etc. We called back to escalate and got someone to come out on Saturday.

Nathan ** was our customer service rep. He was very helpful and went over everything and he was thorough and patient with us and told us about the senior citizen discount, which was very helpful because we are retired and it saved us money.