Choice Home Warranty Reviews

Air conditioning problem, the air wasn't working upstairs. Needed coolant and part. The service provider did a great job and came on time. I aspire Oates the quick service call as it is over 100 degrees in Texas. Henry was excellent.

Was assigned a A/C repair company that never showed up for the appointment, was reassigned a new company Just Cooling. The technician, Trae ** was super nice and very good at explaining things to me. I was really quite annoyed in the beginning the with inconvenience of the first company not showing up, but my experience with Trae really smoothed things over with me.

The part was not available any longer for my stove and I was offered only $299.99 for a replacement. Disappointed because you can't even find a decent used one at that price so I have to pay a lot more out-of-pocket than I thought I would initially with this warranty contract. Coverage it's not totally disclosed in the handbook of the policy. Probably why the premiums are so reasonable.

Called on Thursday and did not get a service person until the following Monday, was told delay was due to the Covid 19, instead of telling me it was a weekend and you do not do calls on weekend, which should be mentioned when you sign up. I had to call someone to fix it because have cancer. Needed to be fixed. I paid the service fee for your technician to look at it because was told that was your policy.

GeauxPro responded promptly with an appt time. Later in the day Lisa called to introduce the company to me and give me more specifics about what they would be doing and what I could do before the appt to speed things along and make the appt more successful. The next morning, Lisa called to see if they could come earlier because she knew that I had a lunch to attend for my birthday. Right on time, Kenny, the owner, came. He went right to the problem, fixed it, gave me a few tips to avoid future problems, thanked me for my business and voila - problem gone in 30 minutes! A few hours later, Lisa called to make sure everything was okay. She thanked m again, reminded me of the service guarantee and we ended the call. The company was prompt, professional, courteous and caring. I will definitely use them in the future should the need arise.

Buttons to operate do not work. Will not turn on. Called for service. The lady I spoke to was very nice, explained everything very well, very easy to understand and was very pleasant. Sounded very knowledgeable. Very pleased with my first time calling.

The subcontractor called, arrived on time and efficiently changed our locks. He was polite and pleasant, adhered to COVID safety guidelines. It was easy to file a claim and your response was excellent. It was easy. I would recommend the system.

Service on an appliance, which the guy came in, went straight to the point and did a excellent job of fixing which saved me hundreds of dollars. Yes I am a very satisfied customer, yes I would refer Choice Home.

Filed claim online Aug. 9 in the evening. Technician was here at 9 am next morning. All fixed and staying cool???? We paid the service fee of $65. We live in rural North Texas and got a great response to our problem.

Great service so far. Have to wait to see how it goes. Does not take effect until 10 Sept 2020. Rep was very knowledgeable and nice. Great value as far as I can tell. Like I stated I will have to see how it goes along the way.

Good service. Guy came in Monday and keep me updated of his arrival. He was professional and respectful. He also clean the drain with bleach and fill with Freon the ac unit. He clean and install a new filter.

The last two reps I spoke with were EXTREMELY rude and NOT customer friendly at all. These two young ladies clearly do not like their job: which showed in their tones in horrible behavior! A customer call with an agent should be referenceable!! I received very awful customer service.

Called in for major plumbing water leak. Repair company assigned with service date one week out. Called company and arranged next day service. Technician arrived, diagnosed issue and made repair. Even added extra part beside needed part. Super satisfied. Glad I have Choice Home Warranty.

The tech was on time, friendly and knowledgeable. He was able to assess the issue and provide recommendation and solution. He came after another tech from a different company failed to do the job the first time. I would definitely recommend this tech again.

Justin was excellent! He was very kind and explained things as I like to learn and understand what is going on in my home. It was especially nice that he arrived early in the 5 hour window I was provided and called 30 minutes ahead of time. Thank you for working with the Clayton HVACR team!

Plumber were great. They found the problem but Choice refused the repairs. It took an hour for customer's service of sending tech to wrong department. And took 10 minutes to refused the Repairs with no exception to the or the customer!!!!

I contacted Choice at 1:55am Sunday August 9, 2020, our air went out in our house and it was already 81 degrees. A tech came Monday. A part had burned out. To his and our surprise Choice denied coverage.

As of yet there has not been any action from your company except for sending a tech out to look at the AC, still waiting to see what is going to happen with the repairs, when something is done we will get back to you. The rep that we talked to when we first reported a problem was not clear as to what we needed to do, so we called an outside contractor to look at the at AC unit as we were lead to believe needed to be done, it cost us $285.00 for the service call which we were told is not refundable, maybe if your rep was able to make clear what was suppose to be done we would have not spent the money on a needless service call, we are now waiting to find out what our options are per the last call from your company that we initiated to see how things stand.

Steve's Monster Plumbing and Drain Cleaning came out within 1 day, was prompt, clean, and knowledgeable. Very Professional, and a nice guy, too. We have my mother-in-law live with us and we watch my grandchildren, 6 and 3, so my son and DIL can work from home, We needed the well pump fixed.

Doing Services, LLC has done work for me before. They provide an excellent quality repair, quality parts, etc. In comparison to all others I have used, they are the best. Technician was motivated, careful and communicative.

I am very disappointed that I Pay Choice Home for a service they could not provide. I finally called a contractor in which I was charged $224 and I will be reimbursed only $60! I am thinking about looking into another provider. This has been since last Wed.

My ac broke down, about 3 months ago, so thanks to my home warranty I was able to submit a claim to get fix my ac, it was simple and fast. I really recommend to buy home warranty because we never know when you going to need it.

Service tech was fabulous. Here less than 3 minutes to fix problem. Mask covered appropriately protected very courteous etc. Only complaint is with warranty company for not having USA based phone representatives. Though he was still courteous.

Right now I am not having a real good experience. I keep receiving Email but not hearing nothing from a technician. When I bought Choice Home Warranty I thought that I would be getting better service than what I am getting.

DO NOT BUY THIS HOME WARRANTY. I strongly believe they have their own sales force writing positive reviews. I’ve been waiting ONE MONTH for an “approved” repair to take place. Choice blames the service provider, the service provider blames Choice while you wait for something to happen.

They showed up the next day, very nice and professional. I still had an issue with the job and they got someone out very quickly to follow-up and get it fixed it. I would want to use them for future services.

Sears repairman came to assess and fix an interior water build up under drawers. He was very efficient. He explained everything he was doing. I would have preferred he put booties on and wore a mask the entire time but he did not. Problems was fixed.

I was very pleased with the service provided. The serviceman went over the cause of my issue and explained how I can prevent any future issues. I like that he took his time to explain things to be since I am a new first time home owner.

The technician came on Wednesday, 8/5/2020, promptly at 7 am and discovered that the belt had broken on the dryer. Charles ordered the new part and called me on Saturday, 8/8/2020, to tell me the part was in and would be at my house on Monday morning at 10 am. At 10 am on Monday morning, 8/10/2020, Charles showed up promptly at 10 am and installed the dryer belt. The dryer is now working perfectly.

The technician came out for the hot water heater, it stopped working again. They came back again, it started smoking after they left. Choice banned the tech, and instead of hurrying to fix the issue, decided to go through a very lengthy process of waiting for the tech they banned to submit info to move things along. It's now the 10th of Aug and my tenant has not had hot water since the 31st of July. I hired an electrician to come out and they fixed the problem in 5 minutes and said the Choice tech messed up the wiring so bad it was overheating. Paid them $100 on top of the service fee to Choice. Not happy.

I put in a claim on Sunday and within 2 hours had a confirmation email from Nicks Service. Nick called first thing in morning and showed up on time. Very professional and considerate. Switched out my garbage disposal in less than 30 minutes. Great experience. I wish all their repairmen were genuine and good as Nick.

8/10/2020. My washer Started making bad noises and I called my Choice Home Warranty and they got in Touch with a washer repairman pretty fast. I only waited a couple days which was fine with me as I still was able to use the washer. Unfortunately the machine was beyond repair. Choice Warranty gave me the choice of them giving me a replacement washer or me taking a monetary replacement. Although the money wasn’t near enough for a new washer I chose it anyway so I could get the washer I wanted! Thank you Choice Home Warranty! I will continue to use your services when needed! Kathleen

Our garage door opener stopped working and since there weren't any technicians available through CHW, we were able to locate our own. He came immediately and did an excellent job. We paid upfront costs but were reimbursed within 60 days.

Terrell was very courteous, and I give him an A+ for customer service. He was knowledgeable about the product offered, and he was empathetic to my situation. I feel that he offered me a good value compared to the coverage I had before.

Was worried we would not be able to get it fixed immediately. Called in at 8:08 am, tech called me at 10:10 am, system fixed by 11:46 am!! Replaced condenser motor and capacitor. All included in service!! Happy customer!!

My refrigerator went out on me. Every one in the neighborhood said I was crazy when I told them I had signed up for the services a while back. Said I was going to be scammed. They were really surprised when I told them I did not have to pay a dime more and because Sears technician could not fix my frig I was getting 499.00 to use towards a new one which I have ordered from McCloskey’s. Told them they need to check their service out and if they sign up give them my name as a reference.

I have a friend who paid $1,186 for the exact same deal that I paid $1,431 for, and our contract almost runs out at the same time. I guess I should have called her before I renewed!!! No, I am not too happy!

Repair tech appt two days later and determined replacement may be needed. Info sent to Choice HW and they responded the next day. (GREAT RESPONSE TIME.) Will be sent replacement cost of about 2/3's of cost of new washer.

Awesome, very good and professional. Choice was able to approve the diagnosis of the company that came out in a very expedient manner so we could get the air conditioner fixed and cool the house down when it was 115 degrees outside. Thank you.

The technician was timely fashion and told me I needed gas. He suggests I get my coils cleaned. I further problems I may have a leak. The AC came and ran but it was blowing hot air. It is working better than ever now... He suggests I call again if I have any further problems with the system. So far so good, the AC is working better than ever and he did check the thermostat which works well as.

Alexander was great! He did the assessment and thoroughly explained my issue. I was very appreciative that the window given was very tight so I could plan to complete other tasks in my day away from home. He was very timely in his arrival and had superior professionalism and customer service! I would highly recommend!

The tech. was very good at his job and very professional. He took the time to do the job right the first time. And he explained everything that he did. And also gave me some advice on what I can do to help the problem if it happens again. So I was very pleased with the job. Thank you Choice Home Warranty. For a job well done.

The unit quit cooling, compressor would not come on. Technician came and had it fixed in less than 30 minutes. He was pleasant to work with and very knowledgeable about the problem. All in all a great experience.

Had our pool pump and light stop working and submitted my first home warranty claim. CHW was quick to get someone out to diagnose the problem and they had it the claim processed and fixed within two days. Very pleased with CHW and Sarasota Pools for their timely response and professional staff. Very positive first experience with CHW.

We just renewed our contract with Home Choice Warranty. Not only did we receive a discounted rate because we are a loyal customer but we have had good service these past three years. Looking forward to future with Home Choice Warranty.

I have been paying Choice for a little over a year now, and my AC stopped working, so this was my 1st claim I have had to make. I had to wait a couple of days after making the claim for the contractors to come. However, they never showed during the time period on the day, so I called Choice to see why. Choice called the contractor and then Choice told me that the contractor had a misunderstanding with the claim number. The Choice representative I spoke with did not seemed very much concerned at all that my dog and I had been in an 80 degree house for three days. I then asked him for the contractor's name and number.

I was told by repairman that it was low on freon, but when I got an email with the report it said it is the evaporator coil. That was not discussed by repairman.. All that was done was freon and sealant added. That did not fix the problem.

I called to request a service call and the representative was very polite and placed the order and informed me of the required fee. The fee stated was higher than what was on my contract so the customer service representative transferred me to someone else. The 2nd person I spoke to was also polite, understanding and informative. After we spoke for a while and she spoke to her manager we were able to resolve my issue. I am very pleased with the service I have received from Choice Home Warranty.

It’s great having a peace of mind when something do go wrong. No hassle or stress trying to find out who will fix covered items. And it’s true, if they aren’t able to fix they will replace. What a great investment.

I have a toilet that my wife and I cannot use until it’s fixed by a plumber and cannot get one out here for two days. That is not acceptable in our book. The plumber should be out tomorrow at the latest and I shouldn’t have to call him to try and get an earlier appointment.

I couldn’t be more unhappy and dis-satisfied with the service I’ve received from Choice. This is the 2nd time in a row I’ve been denied a claim to fix something at my house. I’m wondering why I originally paid them $1500+ to secure a contract. Seems like they love collecting that kind of money and really have no true interest in helping people after the money is collected. I couldn’t be more disappointed with this company. It has turned out to be a legitimate scam job. But this day and age, there is absolutely zero accountability held to anybody anymore so I’m sure they will continue to rob people of their hard earned money for years to come. This company is a joke.

In the years since we’ve contracted you we had called for repairs 4 or 5 times. Only this last time was our repair covered. You sent a very nice man from A-1 Services to snake our kitchen sink. He tried hard but his snake broke and he had to come back the next day. He came back and his snake broke AGAIN. He managed to fix it and finished the job. However he had run out of receipts and said he would bring one by. We’re still waiting for that.

The tech was early, communicative, and courteous. The repair/replacement was easy and quick. The only complaint is that we had 2 remote openers with our old garage door opener and l had to purchase the second one ($40) with the new opener.

Getting set up with a home warranty was handled by James P. He was very thorough and answered all my questions. He even offered options and suggestions as we worked through the details of the process and the payment schedules. He made the information very understandable and friendly. James is good at what he does and a real 'keeper'.

Joe was professional, knowledgeable and had my issue taken care of in no time. Very pleasant experience and he was awesome! He worked around my schedule, as the original appointment time was not working out well and that helped out so much!

Service was done by CHW assigned tech on Aug 5 when the Defrost Sensor was replaced; but the problem still persists. I feel it needs a more thorough look and proper solution found and implemented. This is part of the same claim and hence I need not have to pay the service fee of $60 again.

You guys couldn’t find anybody to come out to fix my wash machine. I waited four days. My clothes get super moldy so I went to Lowe’s and talk to a guy there. He told me most likely it’s the pump. He gave me a guy's phone number. The guy came out and change the pump in 40 minutes. Charge me $65 +20 for the pump. It works great.

Excellent service, called a day earlier to scheduled day to see if I would be available. He came, addressed the problem, crack in disposal. Received approval, replaced and tested unit and then was on his way. He was courteous and cleaned up after himself taking the damaged unit with him. He called 30 minutes prior to arrival time which was courteous. He arrived wearing a mask and continued to wear the entire time he was in my home.

I am very grateful for American Air Solutions. The technician came and he was extremely polite. With 30 years of experience with AC unit I was quite pleased, and didn’t have to worry if he was doing anything incorrect. I would rate the technician — A+++.

My fridge quit cooling and I called for a service repair. My initial appointment was rescheduled as there were no available technicians. I had to wait an additional five days and I went one week without a fridge! However once the technician arrived it was fixed within 30 minutes. No mess, no fuss.

Choice Home was able to set an appointment during the pandemic. The appointment had to be rescheduled due to a communication glitch with first contractor. CHW rescheduled and brought a second contractor and the job was done!!! I could be more satisfied. Great customer service.

The tech arrived on time, early in the time window, which was great. He asked for explanation of issue, and went right to work diagnosing the issue. Quickly figured out what was needed, and then completed the work quickly. He was very professional and friendly, took the time to explain to me what he was doing. I would call on their services again if I needed A/C work. Thanks!

The technician that came out was very knowledgeable about my system and was able to diagnose the issue. Unfortunately, Choice has decided not to cover the claim. Choice needs to make their exclusions less vague about what will cause them to deny a claim, because in this case, it seems to be a stretch.

The contractor was very professional pleasant and polite. He got the job done with no problems. If I had another problem like that I would ask for Kevin **. Choice Home Warranty was my best choice for the price. Thank you.

Would not cool and dumped water onto carpet. Technician came checked Freon and found a loose wire in the outside unit. It has worked since he left. The we had was that there was a day without air. Could not sleep during the night.

Air conditioner repair, appt was made without consulting me on time I could be home from work. I had to get a family member to meet with repairman. The unit was frozen and he had to come back a second day to fix and I had to miss work to be here. The unit was fixed pretty quick once he arrived.

Compared to the technician in Feb 2020, This was handled very well, compared to the Feb service. This was complicated by the Choice technician not sending an email to the vendor for service. The technician came in after I had called to find the out the issue. Did not bother to check the spark generator on the burner. Due to the COVID 19 did not request a revisit until now. I almost cancelled my contract over the Feb issue.

The technician was very informative and helpful. The two young men that came out to install a new air conditioner was very respectful and knew what they were doing. I didn’t like that no one answered the office and the after hours number was not a working number.

I filed a claim in March for a stopped up septic. We have still not had a service on the septic. On 2 different occasions we were told someone was scheduled. We waited all day each time and both were no shows.

The ice bucket filled up and kept on making ice. The service for reporting was quick and easy, the repairman was knowledgeable and very nice. I am glad he saw the problem so quickly. He will return when the part comes in.

We moved into our new home on a Tuesday and on Wednesday our upper level AC unit quit blowing cold air. I placed a claim first thing Thursday morning and within an hour was on the phone with the provided repair company. We had Choice for our first home purchase warranty and never had any issue with claims being fulfilled and even found our appliance repairman thanks to Choice.

I was pleased with Choice Home Warranty until August 6, 2020. I placed a claim for my water heater. A technician came out the next day and stated since my unit was old and stopped working due to normal wear and tear, and that there was no leaks, mind you it was 20 years old, installed when the home was built, that it needed to be replaced. Choice Home Warranty determined that the water heater was not operating properly as a result of a lack of effective maintenance of the unit, and denied the claim.

I called CHW because my dryer was taking extremely long for my clothes to dry. They sent a technician to access my dryer. He was clean, prompt and friendly. After inspection he told us what he thought was wrong and would promptly send the information to CHW. By the end of the day I received an email telling me that it is covered! My dryer is 38 years old. We kept up with the routine maintenance on the dryer. We could take a cash offer or have it replaced. I chose the cash offer so that I could pick out one I wanted. I’m extremely satisfied with the amount offered, the speed in which I got my response and received a check within 7 days. That is great service!! For a small monthly fee almost every appliance, sump pumps and even roof is covered. You can also add on other things in your home if needed, like a pool. If you don’t have Choice Home Warranty call now and tell them I sent you!! You won’t be sorry!!

I accept your offer of $260.00. Do I have to wait 30 days to receive your new offer?

Direct Drive Inverter Motor broke with drum. Replacement required. Gave me option to get new one or accept cash offer at good price. Service was fast and scheduled repair was three days. The technician was knowledgeable and knew the problem immediately.

The hospitality and follow-up of our service agency was excellent from initial contact, to letting me know they were on the way, and then follow-up after the service call. I would highly recommend both Professional Appliance and Choice Home Warranty to everyone.

With only 2 plans to choose from (additional coverage can be added if needed) made it very quick and easy to see what each covered and receive a quote. They give you the option to pay in full or an automatic monthly payment which I am very happy with. The price is very good for the amount of coverage. Customer service has been wonderful both times in answering my question and email. Response time is exceptional.

When I requested a claim, Choice Warranty responded immediately. The situation was resolved without a service call, however I was extremely happy with the initial response from Choice Warranty. If this is indicative of Choice Warranty’s responses, I will be very pleased that I changed to Choice Warranty from American Home Shield.

Checked all available options for disfunction of AC. All working to specifications. After running for a short period of time, 50 amp breaker disconnects (AC running at about 24 amps). Therefore, determining electrical (50 amp breaker weak) problems and changed breakers to cure Air Condition problems. Thanks for quick turn around service.

While I was very satisfied with Choice's response time to my claim, I was disappointed to learn they did not pay for techs to come out on Saturdays or overtime. With already going without A/C for 24 hrs at 95 degrees in the day outside, I didn't want to wait from Friday evening till Monday afternoon. I found it necessary to pay the extra 175$ for them to come out. Unfortunately they still had to come back on Monday because another part either went after they left, or they failed to recognize it was blown before they left. So I paid for the overtime for nothing, really.

I was dumb and completed a form On line thinking I would see comparisons on line, instead my info was sent to several companies- 4 called within 5 mins. Josh from Choice was one of these. I told him my husband and I needed to see things in writing and wanted to compare, and I would not make a decision then. I later called him back, he answered all the questions that we could not with our research and offered us a special price, which was offered on line, but he was really polite, I wanted to order from Josh! Now we see what happens if we need to use the service.

It was so easy to file a claim online. My A/C was fixed in 4 days in this current Covid situation. Choice was constantly informing me about the progress of the claim. Technician came to fix the A/C was courteous and friendly. I appreciate Choice for providing home Warranty service to me.

I was contacted this morning 8-8-20, by your service representative whose first name was Josh, and I don't have his last name. He was very helpful, took the time to explain the features of your coverage and also explained the different methods of payment. I was very impressed with his professionalism and also his knowledge of your services.

We have been a customer with Choice Warranty for many years, paying our monthly premium by automatic withdraw without fail. We filed a claim in May 2020 because our heating unit stopped working. The first problem we had with Choice Warranty is it is impossible to speak to anyone on the phone. If you leave a call back number you get no reply. The excuse is Covid19, which I don't understand why that stops anyone from answering or replying to calls. Next they could not find service technician in our area. After at least 3 weeks finally a service call was scheduled. That was a no show.

The dryer light would come on, but no movement. The repairman was fantastic, new right off what happen, went through the whole dryer. Never left any mess, was polite, told me what was wrong, and fixed it. Was very professional in all that he did!

Took over a week to get a technician out to check my AC unit even after explaining about my 87 year old Mother that has breathing trouble. Tried to get me to cancel the claim. Did not even call to say, "We are having problems trying to find a service person,"

We were having issues with our washing machine making loud noises while running. Edward was very helpful, pleasant, and knowledgeable. I highly appreciated how thorough he was and for taking COVID precautions. He wore a mask and spent the time to fully inspect the washer. I would highly recommend him to anyone.

Choice Home Warranty has been nothing less than responsive and attentive to our needs. We renewed our policy this year because of our experience with them when we moved into our new home last year and had some repair issues that CHW attended to immediately.

Thank God, Choice sent a technician yesterday to resolve the issue with my oven not working. The controller got ordered and in 2/3 weeks install it so I can get my oven working again. Thank you Choice, whoever answered my call yesterday, may God Bless him. Specially in the middle of this pandemic my sit got resolved.

Qwik Appliance Service lived up their name. They responded to claim quickly, answered my questions, adjusted their schedule to accommodate mine, notified me when they were on the way. It doesn't take 40 words to say, I was pleased with service.

My tenants and I are very satisfied with the Plumber you sent. His name Robin and I hope I can have him every time I have a Plumbing problem. He let me know I have a Lifetime plan with Delta Plumbing that I was not aware of which can help me save a lot of money on my rental property. Thank you again for great service.

Choice was very fast and prompt in solving my plumbing problem. I most definitely would recommend them. Keep up the great work. That coverage price is very affordable for the service they provide. Good job choice. And the customer service was really good in answering certain Questions that I had.

Dryer failed to operate. We sent email to Choice. They "almost" had a couple tech responders call us then cancel. (BAD) Choice finally said to hire our own and they would reimburse the repair. We did so. They required an online statement but their site blocked it with a nonexistent repair company. WE could not enter the information. We called. We faxed. We wrote. We were told a representative would get back to us. No one ever did. Now I've paid $1800 for a useless contract and had to pay $325 for the repair-NEVER reimbursed. I filed a complaint with the State Corp Commission. Months later I still haven't heard from these thieves- BADChoice is a ripoff.

I was pleased with the contractor. Unfortunately I was very dissatisfied with Choice Warranty. After the diagnosis instead of replacing my microwave they are sending me a check that will not cover the replacement of my microwave. They originally offer me $170 and then after declining that I was finally able to negotiate $250 which will not cover the new microwave and installation. Not pleased.

The technicians were very polite, explain step by step why the system did not work and what happened, and why it happened. It took some time for them to do what had to be done but they did and I was well pleased. Communication was very clear and understood, because of their courtesy and mannerism, I would highly recommend them to anyone who needs their services..

Your technician determined that our microwave required replacement Because the door on the microwave would not close properly, i.e., it was sprung. Your company provided a check to Help pay for a replacement, Though the check did not cover the entire cost of replacement it did help,.

This visit by Appliance-Appliance repair went much better than the first visit. On the first visit the technician said the mother-board to the dryer needed to be replaced. Choice Home warranty did not want to pay for the motherboard. They encouraged me to get a new dryer but would only pay a small amount (about 250-$300) for a dryer that retails around 600-$700. Unacceptable. While using a laundry-mat for about 6 months to dry clothing I asked to Choice Warranty to send a different technician and hopefully a different repair company other than Appliance-Appliance out to troubleshoot the dryer problem again. This technician troubleshot the end item and problem as a faulty heater element. He replaced it and so far the dryer works fine so far but I had to pay $45 twice for service calls and go without a dryer for an extended period. Unacceptable.

Quick response and technician was excellent. I am very please with the customer service. They always take care of my issues. Communication is excellent. Always keeping you informed about how they are trying to get the situation resolved. I am pleased I have these company for my home warranty.

The technician was very professional and polite. He diagnosed the issue relatively quick and the very next day I had an update about my stove top. It needs to be replaced. Choice Home Warranty will issue check to replace my stove top.

The technician who came out to repair my dryer was friendly and experienced. He was conscientious about observing social distancing protocols and patiently answered our questions. The entire claim filing process was simple and efficient. The technician arrived within 30 minutes of calling.

The man that you sent out was very thorough. The previous repairman From Dudek refused to return for the dishwasher when he didn’t find the problem without being paid again. This man found the source of the leak as the gasket and switch. We were pleased that this man did his job well. Thanks.

They have not fixed it yet and it's very hot. I have an older unit and they never have proper parts on first trip. I know there is a lot of different units but the system is not good for consumer. This company has been here before so it would be nice if they knew more ahead of time.

Technician came out promptly and replaced a part. It is working beautifully once more. Thank you Choice Home Warranty for being so prompt. Excellent service! I am pleased with the service I receive. I do recommend this company to others.

The technician from Lee A/C was very nice. Professional and on time; as well. For the first time in 12 years, my claim was not covered, though! Not his fault and he gave me very good advice. They would be my “choice” if I need help again! Thank you!

After calling in and reporting a leak in ceiling which may have been coming from AC line, representative sent a company out who only looked around and took pictures from outside but could not get into attic so therefore he was making assumptions to say it is a leak in a line and then charging the $85 fee for service not performed only for Choice Home Warranty to say that no leaks are covered. So when I called and stated a leak why would the rep not state that before sending someone out and charging me a fee for something they knew up front was not covered.

Worse home warranty I have used to date. I have had 2 claims, and neither one they could find a tech. I have had to locate my own repairmen and pay out of pocket. First they said they would reimburse and second they refused. DO NOT GO WITH CHW!

I called Choice Home Warranty about my outside A/C unit not working. They made arrangements for an appointment with a repair company for two days from when I called. The repairman came early on that day after calling to see if it was OK to come early. He carried the part he needed to fix the A/C, so it was fixed very quickly.

Choice acted quickly after we reported the issue and the person who came to repair it was here on time, very professional and tried his best to repair the dryer although my dryer has not been fixed yet because they had to order a part. My dryer is only a year and a half old.

The technicians at All Pro were terrific and reasonable. I used them directly when you changed providers which added another week to a broken ac. I will recommend them to my real estate clients but not Choice as a warranty plan.

Your staff was uncaring and would not help me at all. Constantly told me they could do nothing. If it wasn’t for ME finding HFI that went out of their way to help me I still would have no hot water. Then when he was calling for authorization your people told him they would call back in 5 minutes. He sat in my driveway for 2 hours waiting for a callback which never happened. He assured me he would not leave me with no hot water and he did not! This company is amazing. CHW not at all!

The stopper in the bathtub was stuck and could not be pulled up or down. Therefore, the bathtub could not be filled with water to take a bath. It was the stopper mechanism, not the drain. Because of this, I feel it should have been covered by Choice.

Took 5 days to get a phone call back and not very pleasant to deal with. Dissatisfied with explanation given. Waited in hot house as instructed for 5 days. Also paid service fee for no reason because no work was completed.

I had to wait 2 months and 2 days to get someone sent to inspect/correct the problem with my air conditioner. I am very unhappy with this experience and I would never recommend CHW to anyone. The only bright spot was the technician who finally showed up (Hulsey Heat and Air). He was competent, helpful and very courteous.

Choice Warranty made an appointment with a contractor to be here today, Friday, August 7, 2020, between 3:00 p.m. and 8:00 p.m. I wasted 5 hours waiting on this repairman to show, but as of 9:01 p.m. he has not shown up nor did he have the professionalism to at least call and say he would not make it. I now have to spend at least one more night and day without A.C. because this guy did not show. Needless to say, I am very unhappy. I work Saturday, Sunday, & Monday from 2:00 p.m. until 10:00 p.m. I can be here until 1:00 p.m. To meet the repairman but he has to be finished by 1:00 p.m. He had all day Friday to show up but did not show. If he can't be here and finish the repair by 1:00 p.m. Saturday, August 8, 2020, I want the job assigned to another repairman that will be more professional and do the job correctly. I will tell anyone who asks me about this. What a rotten deal it was that he did not show or call.

Plumber came, was courteous and repaired the leak. The repair was quick and I was very satisfied with his work. I paid the plumber the $65 deductible; however, I received an email from your office informing that I should have paid less. I really didn't understand your email--I was just glad to get my toilet fixed.

The serviceman that came out was very professional. I really don't agree with the service charge from CHW of $65 and only giving me $299, it is like I am getting $234 to replace a washer. I am sure you all did what you thought was fair. Thanks anyway.

Walker Heating & Air were great! They could not have been any better. My experience rating is with Walker Heating and Air not Choice. Choice on the other hand I wonder why I even have. I wonder why I have this warranty.

Had a plugged sink. Faucet leaked badly too. First company sent couldn’t fix both items. Waited a week for second company to fix the issues. They did a great job on both items. Wife really loves the new faucet and its operation. Guys did a fast repair.

You gave me a date for 3 days after complaint, the ransom appliances arrives to my home as scheduled and the guy company ask me for 60 dol and ask me, "What's the problem and why." Told them what's going on so he told me, "We have to order the part. It gonna be around 5 or 6 days" and I asked to guy, "Why do you don't have a part like this in your car?" Because I wrote in my complaint what was the part broken so he told me, "We have to order the part." Presume I'm gonna be around 12 days without oven by a igniter. It's weird.

The guy who took the phone call seemed to know what he was doing. He was polite and let me know what he was doing. His accent was a little hard to make out. I haven't gotten a call from the service tech yet. We'll see how that goes.

In regards to Choice Warranty answering the call, and taking information, I give you 5 stars. I received appt time within 24 hours, it's 6 days from now... I give that a 3. I had to change that appointment due to work, so that's not on Choice. I can't respond to service, for I will be waiting for service, until Aug 14. My friend, who talked me into Signing with Choice Warranty, lives in Texas, and has had rock solid service. I'm in Florida, so obviously it's not the same. We will see when Service is actually done.

My mom purchased their service for the home. I eventually inherited after she passed away and had convinced me to separately purchase a plan for my own home once my extended warranties expired. I have called them 4 times for my property - three of my experiences were disasters in that the repair was excluded or they claimed too expensive to repair and then offered a nominal replacement value.

Updated on 10/04/2020: Refrigerator had cooling problem in June. Service call scheduled 5 times replacing 5 different components and still did not fix the problem. Finally in Oct CHW decided to replace my refrigerator for less than half of the cost of a replacement unit. I am not sure why I bother to have them insure my appliances. Scheduling the trouble ticket was the easiest part after that it was no good at all. I have several experience with CHW and they are not a good company to work with. Always looking for a way to get out of doing the right thing and very ridged and inflexible with maintenance and replacement, especially replacements. It took them over 4 months to make a determination to replace my fridge.

I was very disappointed in the response I got to have my refrigerator fixed. It took a week to get an appointment to have a serviceman come out and then he was late and I had to reschedule an appointment which was another week. Very poor service. The serviceman who did the work was great, but, getting him here in a timely manner was awful.

We were very happy with the service we received. It was easy to get ahold of your company and a quick reply. Thank you for that. The technicians were efficient and did the job quickly and effectively. I am happy with your company. Keep up the good work. The only time I had a problem was when it dealt with plumbing and you couldn't help me quick enough and that was bad so you need to work with better plumbers in my area.

I won’t write anything because you don’t do anything. I can’t even get a return call from you so I am highly thinking of canceling anything I have with you. It’s a shame that you have an excuse not to cover anything and then not have the courtesy to return a call when you are the manager.

Our refrigerator was not cooling. The tech was friendly, thorough... and tested a few things... then he found the problem. All fixed and we are happy! We thought it may have been a compressor... that was not it. I liked that the tech worked on our issue until he could solve the problem. Now the fridge is working and all is good in our home!

Omg.. I am very please with this company. They are very helpful, Courteous, understanding, caring about what you’re saying and they do the job right. I did my 1st claim and the ppl at this company was very understanding, Knowledgeable to what I was saying and took care of me and I say is THANK YOU..

Customer service so far was great. The value of the product yet remains to be seen as where I can update the review at a later date perhaps after I used it so far when I can see it covers quite a bit although on TV I saw that they covered laptops if you drop them but I will be happy with what it does covered I am sure.

Filed claim online late Thursday night. The website is very user-friendly. By 2pm on Friday, the job was completely finished! Very happy with Choice Home Warranty, and the service contracted to do the work. Very professional for start to finish. Happy customer!

The repair was completed within 18 hours of my call to Choice Home Warranty. They Arrived on time. They then Found The problem & fixed it promptly. They spent time and Reassured me about The possible need to repair or replace again. They were courteous, neatly dressed, and confident in their ability to do the job.

Spoke to Kevin M. and signed up for 5 years + 1 year free. It sounded like a super deal which guarantees the price for the 6 years. Kevin was very personable and convincing to sign up for this deal. Looking forward to doing business with you, even if it will be for repairs. Thanks again.

This company was outstanding from finding a technician to the work being completed. The technician proved to be genuine, hardworking and problem solved the issue. From start to finish, I had no issues, which I was surprised due to experiencing other warranty companies. I would highly recommend the technician who came and solved the electrical issue.

Very disappointed that you have rejected this claim. The ductwork is rather integral to the AC system. It failed. It needed to be replaced. Not exactly sure how you are advising me that this should not be covered. Isn't this what warranties are for? Correct?

Both sink and tub faucets were leaking. Juan called to let me know he was arriving soon and just minutes earlier than scheduled time. He was polite and efficient. He wore his mask the entire time and wore shoe covers inside the house. I had questions and he had answers. Would definitely request this technician again if needed.

The customer service rep Anthony was very knowledgeable and friendly. Did not feel any pure pressure at all. They were offering a great promotion. Compared to our current home warranty company this one is much better with better coverage and better rates.

This is my second claim and both responses have been done within twenty four hours. Very satisfied with the service we have received so far. We are glad we choose Choice Warranty from a wide array of options we had.

Our technician, Matt, was on time, knowledgeable, friendly, and very efficient. He diagnosed and got our AC running right again in a very short time. Great work from a really nice guy. I would definitely recommend Bennett & Sons Air Conditioning and use them again if we have any air conditioning needs in the future.

Overall, good experience. The description the email that I got said "Pool Spa." This is not entirely accurate. The problem I'm having is really with the pool timer. I don't have anything more to add, really. I believe I have coverage for 13 months, which I thought would only start on 8/6/2020, but apparently coverage started on 7/8/2020. I was originally told I would have to wait for thirty days from 7/6/2020 before putting in claim. Thank you.

The technician was professional and was able to determine that a replacement part and installation would cost more than the dishwasher. I had some difficulty with the case manager trying to undercut the cost of a replacement. I did not have a fancy dishwasher, had one that was functional and matched the other appliances. She finally relented and agreed to pay the price of one I had researched online that was comparable to mine. Unfortunately, it was unavailable (apparently there is a problem getting units because of Covid) and had to pay more than I anticipated. It's on order now and hope to have it installed in the next 10-14 days. I am seriously considering cancelling my contract with you and going with another home warranty company. I need to do some more research.

The problem was promptly dealt with and technician was timely and knowledgeable. The problem was with the microchip that needed to be reset. I followed the troubleshooting guide before calling for service. I learned that power needs to be of a minimum of 25 minutes for the computer to be reset. Thankfully, that resolved the problem.

Nice service from Torrell **. He reviewed everything in great detail and backed up the information in writing with email. I asked a lot of questions and he was very helpful and patient with me. I look forward to the service you will provide for our family. Thank You!

WARNING!!!! If you make a purchase over the phone and the sales reps give you a "deal or discount" don't count on it being in your agreement. If you live in Arizona the Attorney General has filed a lawsuit against them for fraudulent advertisement, and not honoring their agreement. If you have an issue they'd do anything they can to get out of it, it's worse than a insurance company.

Quickly found loose wire to the sensor that detects if there is an interference causing opening issues. They also tuned up garage door system checking the belt drive and advising that additional lubrication was not necessary. Overall I was very pleased with the services provided under the Choice Home Warranty program.

My unit stop cooling. I called Choice Warranty. They sent out a tech from V1. He was nice; the second attempt with a different tech from CW. Got my unit up and running. Next time sent this person or someone from this company.

I am not happy about the response I am getting on this dryer. No one has even contacted me or called. There are other issues that I have had in the past that I would like to clear up. These issues happened in the last few months. I tried to explain what the situation was and received in my opinion bad advice. Please give a me call **.

They came and assessed the situation and fixed the problem in less than 30 minutes. I really appreciate the expedite service. I would recommend this service to everyone I know. I'm a disabled veteran and really need services for my home.

The tech we were assigned - Three J Services - has been great and very proactive. However, the case manager we have been assigned lacks any meaningful response and we are 4 weeks into not getting our AC fixed while living in Phoenix. It's become a health hazard and we have no solution in site. The case manager has never replied to any of the numerous emails I have sent. And, only on voice mail as been returned and that was 8 days later. No one else in the entire claims department is able to help move our repair along. It's appalling how bad the service has been.

CHW came through for me at this rough time. My AC at the time I thought went out. I called them. Told them what was going on and they set me up with the first available company. The technician that was dispatched is VERY knowledgeable, professional and practiced the safety protocol which I was grateful for. I explained what was going on to him and in a matter of an hour or less my AC was up and running. The BEST thing about it I only had to pay the service fee. THANK YOU CHW - if you only knew...

Happy with how fast everything was done. Electrical work was done and the electrician was very pleasant. Customer service when calling to make a claim was very nice. Great service when making claim and from company that performed the work.