Choice Home Warranty Reviews

My part is not covered. Why do we pay for a service contract that doesn’t pay everything. My part is a water pressure valve. I would think that part is under the warranty. But they said it is not. Please let me know what.

Very upset and disappointed what good is a home warranty, if you guys blow it off and say it's not covered for some technicality, the sewer comes in at the opposite end of the house which maybe 100' away and the blockage was immediately right at the toilet when the toilet was removed. It was between the toilet and the lead bend, therefore, I completely and totally believe this repair should be covered under the warranty. I'm out $310.00 that should have been paid for by choice home services. I would like to hear back from someone that will be able to resolve this issue!

I was very disappointed with the results of my claim for a repair of my furnace. The furnace was at our property in eastern Wisconsin during very cold conditions. I placed the claim on 1/20/21 and as of 1/29/21 it had not been repaired. I had to hire my own contractor after two CHW contractors backed out on fixing the unit. Then when I tried to get reimbursed for my portion of the cost the company said the repair of a control valve was not even covered under my warranty. After such a debacle I figured the company would make it right and take care of us, since they dropped the ball on caring for us in a timely manner as promised in the warranty. Especially, since they did nothing to help me get the furnace fixed in this critical situation. Their cost to make it right would have been $100! I hope the next three years of the warranty contract go better than this.

No heat, no fan, heat strips and emergency heat kept going on and off. No thermostat control. The guy that came was very knowledgeable, had a good disposition and found, at least, the initial cause of the problem. When that is fixed, there may still be other issues that need attention. We will have to wait and see.

I'm happy my claim was processed quickly. The Technician and his helper were very friendly, worked quickly and my microwave/convection oven seem to be working fine. He was two days early to the scheduled appointment but that was ok with me.

Rep listened to my issue. If my issue was an electrical wiring problem, it should be covered. I should hear from an electrician in about 24 hours to arrange a date & time to diagnose & solve my electrical issue.

I have never experienced so much unprofessional service from technicians. The second technician came out on 2-2-21. Said he has to order the flame sensor. I never heard back from him. I called him on 2-4 which is M&P. He said there is a waiting list. I am #10. I took two days to send in diagnosis. I called back on 2-7. He said he has to pick-up the part on 2-8.. This is so unacceptable! My home is cold. I have. Teen daughter. I hate I selected Choice Home Warranty.

This 2 star does not apply to the most recent experience. Overall it has been bad - techs who don't even come or call -those that did couldn't fix issue. The last tech from Blue Dragon was excellent. He was on time, called before arriving, polite, and he seemed to know the issue and correct it. We'll find out today when we turn the freezer back on. He said to call if the problem still exists.

The technician this time knows what he’s doing. Fix my dyer and now it’s working quietly. He even explained to me what’s wrong with the dryer and show me pictures of the parts he replaced. I’ve been with Choice for couple years and this is the 2nd time I’m satisfied with the technician they sent me.

Called in for a claim on my dryer and overhead microwave and I got my appointment with in a reasonable time. The tech was nice and let me know the options I had to get my new appliances. I will recommend Choice Home Warranty to my friends.

Your tech was excellent and he really knew what he was doing. We have never experienced any tech as thorough and knowledgeable as this Tech!! It was a real pleasure to deal with this Tech!! If all your Techs are like him, I would recommend your Company!!

A pesky leak in a toilet cost one hundred dollars extra on our water bill over a two-month period until Mike ** from JC Plus Plumbing showed up and fixed it in less than an hour. We're grateful to him and to Choice Home Warranty!

I have called Choice a few times, and each time I call them I am denied coverage over some small print within my contract, SO UNFAIR!!! They seem NOT to cover anything. The moment my contract is over, I'm 100% done with Choice, and will 100% mention the same disappointment to anyone I know.

Terrible service! Left with no hot water, 3 children in the house, and the wonderful company you chose doesn't work on the weekend! I paid the $75.00 and a monthly fee to Choice for terrible and unacceptable service!! Terrible service! Left with no hot water, 3 children in the house, and the wonderful company you chose doesn't work on the weekend! I paid the $75.00 and a monthly fee to Choice for terrible and unacceptable service!!

Responded to phone call within 1 hour. Set up appointment at earliest time available. Showed up early and found problem. Went to get parts and was up and running same day. Friendly, knowledgeable, willing to work evenings and weekends whenever necessary and for however long it takes.

Had a high water bill so needed a plumber to see if I had a water leak.... Satisfied with the service that I received, I will continue to use Choice Home Warranty because of this... This is the first time that I have had to use their services....

Brenton from Rooter Chris Plumbing was very knowledgeable, informative, solution oriented, and professional. He quickly identified the issue, fixed it, and provided helpful information on how to avoid it from happening again. I would definitely recommend him to others needing plumbing help.

I want to thank Kendra for an awesome job. Thank you for looking out for this senior. She walked me through the steps and did an excellent job. Answered all my questions that I had. She was polite and caring. Give Kendra a raise. Thank you. I am starting in March.

Excellent service and professionalism. The technician worked quickly and was very efficient. This company was assigned to me after a different one stood me up 3 times. Choice quickly responded and assigned this company to handle my electrical repairs. I wish Unbelievable Electricians had been called first because I was very pleased. I highly recommend them!

CHW was quick to resolved my heating claim. Thank you for the support. I contacted my own company in St Marys GA. Hendrix Air came out the same day as the issue and discovered that the compressor went out on the outside unit. CHW paid $1500 towards the repairs.

I have only been a customer a short time. This was my first time needing to put a claim in, when I did I found out my payment was late. The credit card I put it on declined due to the pandemic but they still let me put through a claim because I was able to get it up to date. Thanks for the great customer service and not dropping me due to hard times.

Great customer service, they responded very quickly; and results the issue, very professional and fast, I'm very happy with the results, specifically with the pandemic, sometimes is difficult found technician. I glad I have you guys, I really recommend anyone.

I’m not often impressed with technicians these days. Almost every one of them try to manipulate you into an upgrade or additional work outside of your coverage. Kimko Group LLC (Appliance Repair) impressed me thoroughly. He listened and immediately went to work. He went to the very heart of the issue and drilled all the way in. Not sure how he knew how to put it all back together. He cleaned and serviced as he went to make sure nothing was put back dirty. No complication, no insults, no attitude. Just kindness. He showed me the problem and fixed it. Seems simple but he’s the real deal. It’s almost laughable because it’s so RARE!!

This was my first time using Choice. I have several family members that have them. They are all satisfied customers and now so am I. I was able to make the appt and job done within 24 hrs. I can't say enough about Don. He came in and got the job done above and beyond. He's very kind and friendly too.

I called just to ask a question if my water heater's anode rod is covered or not. The call center's rep didn't know so she wants to send out a service tech and then charge me $65 for the service call. She finally looked it up and she found out that the anode rod is not covered. Better train your call center people a little better.

Hello calling and signing up was very informative and not painful. I have call several other companies and I can say this was the best so far. The rep was respectful and I could tell she loved her job.

On November 17, 2020, I paid Jason ** $65 to fix my toilet, leaking tub pipes and my kitchen faucet. He fixed my kitchen faucet and said that he fixed my toilet and tub. My toilet and tub still were not working after he left and I tried many times to get him to come back out to complete the work. I finally Called Choice Home Warranty and rescheduled a different plumber who quickly surmised the problems and fixed them. I would not recommend Jason **, but I HIGHLY recommend Final Touch Plumbing. He was efficient, early to arrive and everything was fixed in a speedy fashion. My patio door started sticking and I requested a repairman and Choice Warranty would not repair it. I would not choose Choice Warranty again when my contract ends. I will pick a different warranty company.

I like to thank Choice Home for their speedy services. I didn’t even remember that I had purchased this plan, my freezer started making noises on the 31st of January. I had just went grocery shopping and I thought my food was going to go bad. I was checking my bank account and some money was missing. I called the bank and they gave me choice home warranty number. I called and they explain that I had an account with them. They scheduled an appointment with a technician on line the next day. Gave me a diagnosis and settled. I wish everything was hassle free as Choice Home Warranty. Thank you.

I had a plumbing issue and when I emailed Choice I had someone at my house the very next day. Two days later the issue came right back and Choice had the plumber at my house within a couple of hours. I’m very please.

The technician Jeremy called when en route, arrived during the scheduled window and addressed the problem immediately that the strainer basket was bad. He replaced it, checked the piping, tested it and was completed in about 1/2 hour. Technician was personable and professional, what a great asset to OSP Plumbing. The process with Choice went great. Hope they will all be so smooth!

I called Choice with a serious backup in my kitchen in my kitchen sink. I followed up with a couple of emails. Choice sent my request out, and Greyhawk Plumbing arrived within 45 minutes. He cleared the line and did a great job!

I called with a problem and the representative on the phone was so nice and helpful. A time was emailed to me and I then contacted the recommended company and they were awesome to work with. They came when they said. They replaced my disposal and I am really happy with the whole encounter from stop to finish. I’m new to Choice Warranty and would definitely recommend them!!!

He was on time and very professional. He knew what the exact problem was in no time. He fixed the problem quickly and sufficiently! My shower is back to working properly and the water pressure is back to normal. I would absolutely recommend to everyone.

Was quick with response to fix problem, made decision to replace washer ASAP. Check is on its way to pay for replacement washing machine. No arguing over to fix it or not. Hope this happens when they replace AC this spring.

As I described over phone with my plumbing problem when the plumber came he saw it and let me know that Choice will not cover it and that cost $370 which will be billed later. Now my question is why they will charge me when the line is with the wall. I was not asking anything that is out of my house structure. By the way I fixed it and the plumber charged $70 for that. Now give me a very good reason that I should still keep this warranty.

Michael was an expert in heating systems and explained how the system functioned and any repairs it needed. He called in advance to let me know he was on the way, was friendly, and I would most definitely recommend him and this company to anyone.

I explained that my water needed replacement. The representative should have known that Choice does not replace Water heaters. They only repair. A Technician was dispatched and therefore a service fee was required. Not happy with this experience.. Hopefully next time will be better....

This review has to do with agent Frank ** and getting us signed up with Choice. He was very informative and knows his product. He is not a high pressure salesman. He provided me the opportunity to review and compare to my existing company and call him back. I had hard comparative questions with hypothetical situations. His direct answers caused my concerns to go away and I switched to Choice. Pricing was very similar apples to apples but I chose to add a couple of upgrades. I was very unhappy with my present company and past repair experiences. Frank assured me Choice does not do business that way. Future reviews will be on performance of repairs which hopefully won't be needed.

Why do I have to pay 80.00 to get my ceiling fixed when it was all part of the plumbing issue. Now the drywall people saying they only repairing the one spot when the water damaged an area that's at least a yard long.. Can't wait for this contract to end bc I'm going to AHS.

The technician was wonderful. Choice Warranty denied the claim just like they always do but the technician was great. Choice Home Warranty is a choice for fools. Never will I sign up for it again. They use great people who end up having to be the bad guys to tell you "sorry, not covered."

The tech was very professional and knew what he was doing and actually came over before the schedule time. I was really impressed how fast Home Warranty got a technician out here. So fast and I only had to pay the service fee. Thank You.

Very prompt in technician coming and approval for repair. They were able to make the repair in 4 days. Thank goodness the weather was mild so we were not cold. But the review process does add a bit of time to the process.

Well all of my plumbing issues are fixed now. Very Very Happy. Thank you!!! :):):) The guy was Awesome. He explained everything before he did it and now I have a working bathroom again. There are no more plumbing issues now in my house so I am VERY VERY VERY HAPPY!!! :):):)

Our final technician was fabulous- courteous, professional and helpful. The first technician never showed which was extremely annoying but Choice Warranty helped me get another. Dryer is fixed and working. Minus one very rude customer service agent, I had a good experience.

We got our email tonight that you were giving us cash for our dryer and refrigerator to be replaced. At first we were excited that we have been paying for this warranty and it was standing behind the warranty. Then I opened the offer $457 for our dryer which to repurchase the same dryer is over $800. Then the refrigerator you gave us a little over $750. Went to Lowe’s. Our same refrigerator brand and size is well over $2000.00. Just trying to decide if my years of payments are worth the end result.

When I purchased my package it includes ductwork, AC. When the company came out I need a coil replacement and some ductwork. Of course I got denied. Filing an appeal!!! Don’t let people buy insurance and then you don’t fix things. Very dishonest and just suck you in to get insurance. $40 a month x 12 is $480 a year, I could save that and get things fixed with a company who finance.

Tech arrived on time and completed the job. I was able to get a tech that answers the phone when he is called. He explained what needed to be done now my washer is working just fine. I would use this service again.

This is terrible. I have contact Choice warranty to fix this problem. I have paid two technician to come out and service this issue. They tell me they are not the right plumbers to put the line in the hole that needs to be flush out because gas is leaking. I did an appeal and no one has called me yet. I just need the smell gone. And Choice doesn't seem to want to help. It is a waste of money.

Once I request, the response was fast. The follow up is too great. They have a best deal encourage people to buy. I recommend anybody who wants to buy home warranty, must buy Choice. It is a great warranty I have ever had.

Final Touch was on time, actually 1 day earlier than I was told. He was efficient and clean. He cleaned up after himself. Everything was fixed and he did an excellent job! I am super pleased with Jason of Final Touch.

Technician made an assessment of the problem. Determine that a new fuse was needed. Dryer is working fine. It is a Roper brand name dryer. It was put back in its location. The technician was very professional. I will recommend him anytime.

The representative provided an excellent description of procedures and the process to become a member with CHW. He answered all of my questions and I felt comfortable and excited to be a new member with CHW. I’m positive that we will receive excellent customer service.

This is the first time I had contractor located by Choice Home Warranty fixing the issue. Process was very simple and also no paper work. I just to make my part of the payment. Technician ordered the part and was able to install the part very next day.

Very easy to relate to. Paul was very thorough about explaining what he did. And assured me that parts ordered will be taken care of and will call me when they come in. Pleasant to work with. And happy with work done so far.

The cash amount for replacement is a farce. My $2,000+ wall oven was determined to only support only $900 to me toward a replacement. I prepaid coverage for 3 years at a hefty premium. To be offered less than 50% of the costs of replacement was hard to take. The agents were nice, but can only offer the amount decision makers decide. We don’t get to talk to that decision maker.

The tech they sent did the job he came to diagnose a problem with washer. As far as Choice is concerned I'm so unhappy with your services. You ask me to accept half the price of the washer. When I asked to speak to someone I had to wait almost 2 weeks to do so. So I finally hit the accept button and it says, "Thank you for accepting this cash payout in lieu of a replacement." I called choice and specifically asked for a replacement and was told they don't do that. I really think this is bologna. This is not the home service I was told I was getting.

Tech was Ben, who is very professional and very knowledgeable. I feel that I had the best of treatment and the best of Choice home warranty. This gives me comfort should other appliances die. I still, however, don't have a washer, though. I await info on that. Thank you! Marie **.

I found my heating system did not work and contact Choice Warranty online because I could not find my policy number. I didn't expect their response because I input my request after 6 pm. But they contact me at 7 pm and send the technician to my house in the morning of the next day. I am very impressed with their quick response and service. Now my heating system works again! Thanks!

First time using choice home warranty! Excellent service! My garbage disposal had an issue. Nick Services came out to do the repair. He was very professional and friendly! I would definitely recommend choice home warranty to my friends and family!! I had American Home Shield for a couple years and was very disappointed in who they sent out to do the work also the time it took for them to come and do a service repair! Choice Home Warranty was here the next day and the problem was fixed.

Updated on 02/09/2021: Choice Home Warranty is a scam and they need to pay a price for misrepresentation and Rip of people. I will not rest until until I am refunded the amount they stole from me $256.25. CHW responded to my prior review and would like me to respond in private. NO Way the only way to get something done right is on a public platform.

I received an email thanking me for renewing my home warranty, with a link to review my policy. However, the link did NOT show my updated dates and included an increased amount for each visit, of which I was not informed.

Choice sent an appliance repairman to my home. He ended up "installing" a brand new dishwasher after going through reporting that the old one was so expensive to repair. He left the insulation that is supposed to be around the dishwasher on the back porch. He damaged my kitchen cabinets and the dishwasher and the wall of my kitchen. He left sharp metal sticking out on each side of the dishwasher. He left the toe kick on the dining table, he left a huge open gap at the top of the dishwasher, he left exposed wires....

I'm a new customer and I was attended by, Ms. Dionne **. She treated me very professional. She has explained everything to me in a very simple way. Even that I don't know her personally, I feel y'all should be proud of having her in your company. Thanks. Efrain **.

I called inquiring about a Home Warranty Program for my home. I was very pleased with the agent I spoke with. He was very informative and knowledgeable. He informed me of their Veterans program. I was very impressed and took advantage of it right away.

Thank you, Sam for showing up promptly, fixing the problem, and caring that you did the work expertly. I am very pleased. Very courteous and customer-focused technician! In fact, you fixed it and even upgraded the way it was wired to meet new code. Thank you.

After much research, I found Choice Home Warranty to offer more coverage at a great price. Michael, my customer is rep is friendly, professional and knowledgeable and was able to answer all of my questions. I recommend this company for home warranty coverage.

The company Butler MK Heating services are the best. They took their time and made sure it was done correctly. They even returned to my home later that night to make sure it was done right. I would recommend them for doing Heating and air work.

The claim was taken care of very fast. The tech was very good and cleaned up after himself great. Choice's communication was fantastic as well. My experience was great and would certainly recommend both companies to friends and relatives. I thank both companies.

Chantel was wonderful. She was patient with my many questions. Very thorough in explaining to a slow senior how the warranty works. Had a bad experience with a gentleman before. Was pressured and almost took warranty with competitor because of his attitude. Thankfully slept on it and decided your plan was best fit for me.

Technician was prompt and very professional. Excellent work. Customer service was great. Staff was helpful. Would recommend them to other customers. Technician came in, fixed my slow drains in both bathrooms, explain what happened and did a excellent job. Their office staff corrected the wrong information that was on work order and they provided awesome services.

I have been given a run around to try to get my furnace fixed and I was cut off and said that I could take days to get what I need. If you look up the temperature right now you will see that we are in the negative temperature. I have small children at home. I paid for a service and you all have done nothing but give me a run around. I am also a realtor that produces more than $10 million a year and I will let my clients know that this is not a good company. I have never been more displeased. I’d love for you all to call me. Someone that has authority would be nice.

Joe's Appliance Repairs replied quickly and serviced my dishwasher. They were great and they checked on us to make sure everything was ok before closing out my claim. Definetly will be using them in the future! If anyone is looking to get service from a Reputable company, I strongly urge you to reach out to Joe's Appliance Repairs.

I don't like not being able to speak to a live person. I am old school and I don't always feel comfortable downloading and doing other functions. I need to be able to speak to a person ie. technical service, sales or customer service. The trend today seems to be letting the software talk and give instructions. I know it saves companies money but I prefer talking to a live person and not having difficulty getting one.

Repairman showed... friendly and professional... went right to work... found problem... explained everything extremely well... Contacted Choice Warranty for us.... looked up local distributors to find part and price. Explained the procedure to remove and replace the control panel... Kevin very good at his job!!

When I called to submit my claim the lady was very helpful and professional and took care of my claim immediately. This was my first claim with Choice Home warranty so to have such a pleasant experience was refreshing. Would recommend your company to my friends or family.

Was easy and hassle free to sign up and the price for the service call was way cheaper than the competition and better than expected was the total price of the contract in which is the best option I could have choose!

My Customer Rep is ALWAYS friendly, thorough, direct, courteous and professional. She makes sure I am taken care of every time. She always follows up and answers all my questions every time. It’s great for unexpected “pop up” problems that can occur from time to time.

I just bought a house which was built in 2016, and the built-in GE 2.2 cu. ft. microwave burnt out after one week living there. I made a home warranty claim, and I got a response quickly. A visit from a technician was arranged quickly, and the technician was very nice and did a great job. My only complaint is that the visit from the technician cost a copay of $65, Choice only gave me $191 for the claim, and the new microwave including installation and removal of the old one cost me $710 for an equivalent microwave to the old one. So in the end, the replacement still cost me 710+65-191= $584.

I think the replacement was not as good as the one the repairman took out. Sometimes the water takes longer to go down. It is quieter but does not have as much suction to get rid of the water when it's left standing.

Great service guy. Love to have him back to finish the repair. My main house heater needs a new motor. If he can find one don't know when the repair will be complete. His service attitude was awesome. No house heat right now.

The response was very prompt. They actually moved the repair up two days from the original schedule. Although he arrived a little later than the window, Jim was polite, efficient, and promptly determined the issue. Parts will be ordered and are to be installed next week.

These are the type of people you don't mind welcoming into your home. Leaned and didn't make me feel as if I didn't know what I was talking about. Made great recommendations, if I have any future issues I would love for them to return.

I called for a garage door remote entry pad repair. I had an excellent experience. The service that I received from Choice Warranty and the contractor that was assigned to our repair was exemplary. I would recommend Choice Warranty to family and friends.

Nest thermostat failed and heat would not go on. Replaced with a standard thermostat and heat works great. The repair was scheduled the next day due to lack of heat and the technician was on time. The issue was resolved quickly.

Well the service is great. The wait time wasn't bad at all. Couple of days and the problem was fix. My dryer is working fine now and when I call in they got right on it so CHW makes your life a lot easier.

All three of the technicians were very information and efficient in their work. I evidently didn't quite understand how the water levels are for washing machine and also did not understand the working of the dial on the dishwasher so there wasn't really anything wrong with either of them. The heating system wasn't making the noise I heard when technician came but he checked it all out to make sure of no problems. Thanks for the quick response to my request for help.

The technician was great, but when it came time to fix or replace, Choice chose to offer me a very low price as a buy out that would not even cover the cost of half of a low end dishwasher. I tried to work with them but more less told too bad.

Called Choice Home Warranty and let them know of leaky faucet. Within six hours was notified of an appointment and the gentleman came out and replaced the faucet two days later. Very satisfied with the job. Cascade plumbing was very professional and their work

The technician and repair company were very good, however, CHW denied the repairs and denied a replacement. The issue is clearly wear and tear but CHW said it was not. I am disappointed as this was my first real attempt at using the warranty. I have requested a review and will update after that review occurs.

The technician called an hour before arriving. Very professional and polite. He replaced my garbage disposal with in few minutes.... I will highly recommend the technician. Chris at Sassaman Service schedule put me on schedule the same day. Will use Sassaman Services again.

Explained what exactly my problem. Honest and would recommend company. The trash disposal had something stuck in it and would not operate properly. Came early with a phone call and when he arrived wore a uniform so I knew who exactly who he was and wore a mask due to COVID.

I had several plumbing issues. I receive the call that there was an available plumber for the same day. The tech was polite and explained everything he was doing to complete the job.. Completed the job in the same day. He was efficient and kept the areas he worked in clean and left no derriere in the work area...I highly recommend this tech. All the work was completed with quality.

Choice Home responded very quickly to my claim by having a service man come out the same day. Thank you. The service man that looked at my washer was professional and very friendly. He found the problem quickly and didn't make a mess.

The 2 elements were shot and they were replaced in a timely fashion. Ike was professional & curious. The only thing I disliked was I called on Sunday the vendor that accepted the job said my appt. would be on Fri.. Which was totally unacceptable. I followed up on Mon. leaving a message and I called again on Tue. and was told 1PM Tue. Thank you!

The heater was not heating. Called in the claim & the tech responded quickly, even though Choice said they were having trouble finding a tech. The tech was very polite & knowledgeable. Heat is back and we are warm again.

Hi, I have to be Specific about Al **. He listened to my concerns. The call from Choice came promptly when I began to fill the online questionnaire. I have had a Home Warranty on Appliances since I purchased my home, however I have been having difficulty with them recently. Communication has been very poor and scheduling has been a mess. I was very unhappy. In the purchase of this home I have had various repairs and need a reliable repair service for the appliances until I purchase and upgrade. I am not sure I'd like coverage too extended, but Al did in fact recognize my concerns about pricing and arranged a fair agreement for coverage on my home appliance services for 3 years. I am grateful for the option.

I am furious as to how this claim is being handled. I switched warranty companies because of the high recommendations, now I am considering switching. The dryer door handle is broken. The handle broke with normal use. I was told by my contractor my claim was denied. My contractor then called you today and got approval for the claim. Now I get an email stating it was denied.

The people that came out were very professional and did great work. They got the heat fixed in less than 2 hours. They were on time and called before they arrived. They called when they were done and explained what they did.

When I first called to make a claim, I was hung up on. The second time was a good experience but if I don't hear back soon for when a service will come out I will be upset. I don't like the fact I might not have a working fridge for a month.

....From my Local Area. Identified himself as Andre.... He then tried UPSELL my purchase to a 5 Year plan, then a 3 year plan. I stuck with my purchase, and he was actually indignant over it! I have NEVER seen or been involved in any SHENANIGANS such as that BRAIN FART TACTICS!! I AM NOT IMPRESSED! Almost CANCELED what I had, JUST PURCHASED!!! For that episode.... Too bad only 1 star is the LOWEST “Choice”!! I HOPE this is NOT an indicator, or “Early Warning” about what, is YET to Disappoint our Good Faith interest in signing up....

I am a new customer, and I must say that I am extremely impressed with the service that I received on my first claim. I submitted a claim online, and I was assigned a technician within a matter of minutes. It was easy to communicate with the technician and he was extremely flexible to work around my schedule. When the technician arrived on time he was both efficient and knowledgeable. Excellent job,

Very informative and courteous. Explained the program well. We did refer a friend who joined you also today. Like to see if you live up to your ratings. Don’t know anything more to say since we haven’t done anything more with you.

Greg explained everything to me about the plan I need for my condo. He was very informative and professional. I had called other warranty companies and I did not find them as helpful nor very professional. I will be happy to tell other people to call Choice Warranty.

Filed claim last week and Saturday a service guy came in which we paid service fee (check cashed) and he said he had to order pump and would be back Tuesday 2/2 with a no show and no call? I attempted several times with mailbox full and message said leave text- which no reply? Finally that night he did had family problem! Wednesday was supposed to come but no show and no call or text? I had friend call and he answered bc he wouldn’t answer me and he said part didn’t come in? Will let me know that night? No response again? I texted Thursday and attempted to call with no reply? Bad service and unacceptable?

Repairman was very nice, knowledgeable and fixed the problem. The heat is working great now. I recommend adjusting this survey because the only reason I took the time to fill it out is because the repairman was great and deserved a good review.

David was awesome. I would love to use him as needed in the future. He was patient and answered all my questions and left advice which was also graciously accepted. He was the best repairman I have had come to my home.

Offered me great value for a home warranty and covered the systems I was most interested in. Also guaranteed me the same price for at least six years of coverage. The representative I spoke with made everything clear and was very pleasant during our call.

There is significant lag time from the request of service until the technician will come out to do the repair. I'm not sure that when he comes he will have the part or have to order which will increase my wait. Additionally, his service window is four hours.

The tech repaired a loose wire that he didn't tighten the first time he was here. I paid the $45.00 for the repair, I think that this repair should of been free. Like I said, the repair should not have cost me anything.

Called - put on hold - said you were busy - I opted for a call back - phone rang as soon as I hung up - went to answering machine - I managed catch 'warranty' and 'call back' - the number was said so fast it was not all distinguishable - I called the original number and stayed on hold - answered very shortly and took care of business. You don't need call back when the line is short. You need to slow down your messaging when you call back.

Simon ** did an outstanding job in offering me the best rate for a 3.5 year home warranty. I am a Humana employee and my husband and I are senior citizens and are thankful for Simon asking if we were over the age of 50. He did an outstanding job giving me comparable information to ensure I made the right decision in choosing the correct option. Thank you for a pleasurable experience.

Thank you for the great company you sent! My washer has been repaired! The sheet was under the agitator. I could not get it out. It ended up being ruined. The repairman said it happens occasionally.. Thanks for the serviceman and that he arrived early Monday am!!

The items were fixed in a timely manner. If there was a problem, the repair people came back and fixed it quickly. Have had bad luck since I purchased the warranty. The fridge. The stove, the washer and garbage disposal. Choice never hesitated, and dispatched a repair person.

The freezer half of my refrigerator is thawing out. I contacted CHW about a 1/2 hour after I heard water drops hitting the bottom of my freezer. The representative from CHW answered my call in about 30 seconds. He was professional and polite. My new claim was processed in a couple minutes. Now I am waiting for an appliance tech to contact me about the refrigerator.

They do offer many different services for home warranty. When selecting additional items like the pool or septic their customer service employees do not explain what is required of you the customer. I have used them twice with very good service. I have called twice for my septic with little to no response. The last time the customer service employee told me I needed to read my warranty. When I signed up and selected the septic service I did not have my warranty to read. Should have been explained agent was more interested in sell me than providing customer service and explaining things to me.

I am very upset that my warranty does not cover a water heater. This would have been nice to know when I called you for service, as I have been without service now for days and could have had it replaced same day. I will be looking to change coverage as my contract runs out. I will inform all I know that your company is a rip off and never use them.

I’ve made claims for my home & they have been denied. Most recently my furnace went out & they denied my claim for the repairs! The only alternative they offered me was an appeal! I was 4 days without heat!! I had to contact a company myself & pay for a new unit. I will not recommend this warranty to anyone! Furthermore, I still haven’t received any info about my appeal. I called several times & the agent kept saying “I can’t reverse the determination of your claim”. Almost as if he was scripted. He didn’t hear anything I said. He kept repeating how much he sympathized with me (as he sits in a heated room) & saying I had to talk to the claim specialist handling my appeal. I've yet to hear from Choice! Awful service! A waste of money!!

I just got the determination letter from Choice. The plumbing was in good working order when I purchased the home warranty. This is the second time on 2 different homes that has been turned down in 1 month. I just bought another 6 years with Choice. I may be sorry for my CHOICE.

Good so far, putting in a claim was easy. Now I am waiting on someone to come out and look at it and tell me what we can do to get it fixed or replaced. Hoping that doesn't take long cause I have food that I do not want to throw away. But so far the claim was an easy process to get put in and to get started.

We had an appointment with Pinnacle Appliance Services Inc., scheduled for Jan 27th but the company actually called and scheduled a week earlier because of some time in their scheduling. We really appreciated their courteous manner and attitude and the valuable advice/information we received about upkeep, models/brands and maintenance. Very good experience with this company.

This company and their people are great to work with. Just disappointed in the plumbing issue itself not being covered by the warranty especially compared to other warranty companies. I would recommend CP&DS but I'd research warranty companies more closely. This one came thru my real estate agent. Thank you.

The technicians quickly diagnosed the problem, and promptly replaced the garbage disposal. Arrived on time and in uniform. It was readily apparent the garbage disposal needed replacement. These guys know what they are doing. These guys are professionals and we are lucky to have them doing work on our home.

I have had Choice Home Warranty on several homes and I am so happy with their service and professionalism. I just recommended them to my son who just bought his first home! I will always have Choice Home Warranty in all my homes.

I was extremely pleased with the technicians and the service they provided. They were professional and very friendly. They explained to me what the problem was and even suggested a plan to have my systems cleaned. They did not rush through their service and when they left I felt that I had learned something!

Called in a service repair and within two days, I had a local company came out to fix my issue. The local company fixed my issue and provide some good info on what to do time. I would recommend Choice Home Warranty if anyone is looking for that type service.

I was supposed to get $50.00 off plus first month free and I only got $50.00 off. Could you review and get back to me. I might of read it wrong on the bill. I received many emails and they explained that I would get $50.00 off and one month free.

I talked to Nathan and he is such a great help. He got me the best deal. I would recommend Nathan at Choice to everyone I know. I have had nothing but good service at Choice. When I call to make a claim they are right on it.

I had no heat in my house. I contacted Choice Home Warranty the repair main was out here the next day and fixed my unit. All I had to pay only my cost of $65.00. Thanks Choice Home Warranty. This is the second time I had to use my plan and I am extremely happy.

Simrel’s Plumbing came over a little late, about 30 minutes and removed and repaired the leak at my bathroom sink. The Technicians were very friendly and professional. They removed their boots at my door and did an excellent clean up when finished.

I was not happy with the service I received. The company is not reliable and slow to service call. The average time for items to be replaced is 3 to 8 weeks. I will have to seek other company for my home needs.

So far my experience with Choice Home Warranty has been seamless. If I'm able to I'll update my review after each step. I've been scheduled for a telephone call tomorrow to set up an in-home visit by the nearest capable repair agent.

The technician came the same day to fix my heat. It was very cold outside and he did not want us to be without heat. He was very polite and knowledgeable. He took the time to explain everything to me. I was very pleased.

Submitted a claim online late in the evening. Had a response early the next morning with a confirmation of date/time that service company would arrive. Our garage door opener wasn't working properly. The technician assessed the problem and replaced the entire system. We were very pleased with the entire process start to finish.

I was unaware that there was a charge for a service call. I have had similar contracts in Florida and Long Island where any number of service calls were included in the cost of the contract. The man who came explained that the charge was less because it was through you and not independently. This had never been explained to me. Does the charge come with ANY service call??

I had trouble getting my garage door to open because the keypad was not functioning properly. Within two hours of putting in a claim with Choice Home Warranty my door was fixed. I was so impressed with the company that came to my house to make the repair, and with Choice Home Warranty as well.

The technician sent by Choice Home Warranty was great. Harold with Applegate appliance repair did everything he could to get my dryer up and running again as quickly as he could. I could tell he had great experience and knew just what the problem was and what needed done. He kept me informed when waiting on the part needed, and scheduled a time to bring it the afternoon after he received it.

This is a great company. They do a great job at finding good repair company to repair the problems. I will tell all my friends about Choice Home Warranty they are the best. great to deal with. They fixed my icebox and now they are working on my elec, panel trouble.

I appreciate how easy it was to file a claim online. I made a call requesting to file a claim. The same day I received a link in via email. When I clicked the link the page opened where I was able to file my claim. I really like that I was able to give my own explanation and not be forced to use a prepopulated response when I was asked for details about the problem I am having. I felt valued to be able to use my own words.

Heater was blowing cold air. I called CHW and repairman was here next morning. Repair guy diagnosed the problem, got the repair approved and then changed my thermostat. He was very courteous prompt got the problem fixed and was on his way in no time at all.

I was very please with the response time from Choice and my initial appointment. The technician came when he said he would, quickly diagnosed the problem. A part had to be ordered and he said he’d be back at the end of the week. When a week went by with no communication, I called the technician’s company and left messages asking for a return call and an update. When I still had no call back, I submitted the information to choice and asked them to follow up with the company for an update and projected return. Within a day the technician contacted us to say he’d be back the next day to finish the job. And he did! I don’t know for certain, but I expect Choice was able to get in contact with them and facilitated their return, which was really appreciated. Problem solved and heat is working!

I received a call from Sal, a Choice Home Warranty agent regarding my inquiry into Home Warranty coverage. Sal explained everything perfectly and had a kind manner and great sense of humor. He was very understanding of my needs and patient. Sal sold me on Choice Home Warranty. Thanks Sal!

I placed the claim in the late AM and had a response and an appointment the same day. Awesome service! The freon was low and the searched for a leak. Fixed it all. They were professional and super friendly and accommodating.

Aaron from Water Heater Plus, Inc was excellent. He repaired my water heater in a timely manner and very transparent about what needed to repaired. I wasn’t expecting him to pickup all the towels I had laid down due to the water leak but he cleaned up the area to make sure no more water was leaking. Also, my original appointment was for later in the day but I got call to see if I was available for an early appointment - great customer service. Thank you!

My star rating indicates my dissatisfaction with what's covered on my Choice warranty and how it's presented. The contractor you sent was 5-star. It was my fault I didn't check my coverage before submitting a claim about my leaky water heater. It was the tank, and I had it in my mind it would be covered because we have the Total Plan. But the Total Plan doesn't cover anything different on water heaters than the Basic Plan. Why? Plus, you say "all components and parts." But that's not true. It seems like what you DON'T cover is more than you DO cover, which is not "all."

Extremely dissatisfied. I have no hot water. I am 75 years old I am currently on chemo for stage four cancer and I have had Choice Warranty for over five years. My water heater started leaking about a week ago and according to my contract should be replaced and it is being denied. This is a life-and-death issue and I really would appreciate you replacing my water heater immediately. Thank you.

Technician was very courtesy and quick to get the job done. When the job is complete which didn’t take long, I was then satisfied. Technician was very professional at his job. He came in with his gloves and facemask. The technician was also very nice and respectful by taking his shoes off so that he will not mess my flow up. I was surprise because I never ask him to take it off so I thought that was very nice of him.

If Choice Home Warranty is everything your very knowledge-able representative (Adam **) has described, I will be a very happy customer. Ask me in a year or two, for an experience evaluation.... It's much too soon to rate your program until I have utilized it. Looking forward to giving you a glowing/satisfied review!

Everyone has been really nice and helpful. The plumbers that came out took time to explain what was going on. Great customer service! They took their time to look at the problem and was very thorough when looking at the pipes. Thanks!

When I call in a claim it takes up to a week for appointments to come fix our claim. One time I was sent a phone # to call for the plumber and I left 4 messages and no one returned my calls so I wasn’t able to change appointment and they showed it and we were getting our vaccine. The 2nd plumber called and came within 4 days. We needed our water heater fixed. So my complaint is response time to fix claim.

I discovered I had a leak in the ceiling of my basement; called Choice Warranty and had a plumber at my home in two days. He was very nice and easy to work with. He figured the leak was coming from an upstairs bathroom, had to get parts for the repair, made repair and was gone within an hour. I was extremely pleased with the response and so glad I had a home warranty!