Choice Home Warranty Reviews

The provider, Don, was OUTSTANDING! He explained what was wrong and how he was going to correct it. He explained the problems with the previous dump pump installation and corrected it accordingly. He explained why my basement flooded, not just due to the dead pump he was replacing but also the improper installation.

Washing machine making really loud sound through the spin cycle. CHW had a service company call within hours and had someone out the next day. The machine part was not worth fixing due to cost and age of the machine (13 yrs,) CHW called within a couple of days and said they would send me a check to defray the cost of replacing the washing machine. I was very pleased.

I would recommend CHW and Carolina HVAC to my friends. I received a claim # in a timely manner and the technician responded in a timely manner.

We recently had our roof repaired. The work was done without submitting a prior claim to CHW. Afterward we submitted the claim by contacting CHW. They were unable to give us a full reimbursement for the full repair but we are pleased with the amount we did receive.

This was a complicated repair, and my garage door opener still wouldn't work. Choice worked w/ me to get it fixed and settled my claim fairly. The repair process has taken over a month but Choice worked w/ me so I could keep the original equipment.

We filed a claim for a heating problem with a broken upstairs thermostat. The customer service contact number gave excellent service with 2 emails and an automated voice mail with the information of the repair technician within the next day after contacting the customer service the previous night. Superior service and value. Very blessed and extremely pleased to have found your company.

Washing machine burning smell - The person I spoke with, Sophia, was very kind, professional, and helpful. She told me to expect a call to set up an appointment. The repairman was very knowledgeable and took care of the problem. I have encouraged a friend to call Choice Home Warranty To buy a policy. I was impressed with your company.

I recently put in a claim for a freezer repair. It was so easy to submit the claim on-line, and then I was contacted within an hour with the name of the technician who would be handling my claim. I was able to get a next-day appointment with the technician and my Freezer is fixed and working great! Thank you!

I submitted my claim for my oven on October 4th. I expected to have to wait at least a week before someone would be available. A repair center in my area called and was at my home the following day. The part was ordered and the technician replaced it promptly once it arrived.

I was shock to see such a fast service. The person who took the complain was very polite and I call on Sunday Oct 15 2017 at 11.17 pm and Tuesday Oct 17 2017 by 2.00 pm my problem was fixed and also the service technician was very nice. My view are best service.

Two days ago when the temperature outside was 98 degrees our AC failed, I called Choice Home Warranty who dispatched a technician Travis the following day. Travis diagnosed the problem submitted the paperwork and the following day the work was approved and Travis returned and repaired the AC. Thanks to all involved.

Great quick customer service and technician were friendly and courteous. I placed the work order on Sunday night and the tech was at my house at 9am. Customer serviced called and told me the ceiling fan needed to be replace and I was authorized for a new fan.

Timely and competent service from both CHW and Cornerstone Door Service. Both CHW and their contractor kept the customer informed as to status of claim and when final service would be performed. Contractor was actually able to move scheduled final service two days earlier than originally scheduled.

I had my first claim last week. It was handled very professionally and efficiently within 48 hours my issue was fixed. Very happy and definitely recommending families and friends. Will definitely extend for more than just one year. Very satisfied.

The disposal was leaking real bad, the service man came early and replaced it. He was very polite and showed me how the unit was full of water. It was dangerous, I could have gotten a electrical charge from it.

Both techs were great and took the time to explain what is covered and what isn't. They were both here at the appropriate time. I would recommend this company to anyone. Reasonable rates and like the way you able to pay monthly.

I did research on home warranty companies and chose Choice Home Warranty and I'm glad I did. I've had 2 claims so far and each one has been taking care of much to my satisfaction. I can't say enough about them. They responded immediately to get my stove and garbage disposal fixed in a timely matter. I am so very happy with them. Thank you Choice Home Warranty.

My air conditioner was on the verge of breaking down and within 24hrs Choice Home Warranty had someone at my house to fix the issue. With the weather as hot as it is my family and I were very appreciative that we had Choice Home Warranty as our provider.

Thr tech was courteous, fast and efficient! Pretty much took him 10 minutes to complete the job. With my prior service company it always took several days for them to get a small job completed. This is my first claim and I am extremely happy with the service provided.

The L&F HVAC service person began his professional manner even before he came to my home by giving me a phone call to let me know he was on his way. When he arrived at my house he was not only professional, but pleasant. He was able to quickly determine my problem and my family once again had heat which was definitely needed this chilly 48-degree morning.

Choice Home Warranty has very good partnerships with repair companies. The repair company that fixed my A/C (PM Memories, LLC.) did a great job with my repair and I owe it all to Choice. The company was very professional and knowledgeable. Thank you Choice!

I am really very impressed with the overall service. I interacted with Choice Home Claim Department, Service Team in Home and Claim Closing Discussion. Everything was too smooth and fast. Prompt response of all questions. There was quick updates, reminders for technical person visit. There was phone call before service person come to home. Service team was knowledgeable. Claim Department team were knowledgeable and has great knowledge and understanding. I love the overall service. I feel good to select Choice Home as Home Warranty Provider.

My electric water heater wasn't getting the water hot. The tech knew immediately what the problem was, heating elements. He replaced them and stayed until he knew I had hot water. Awesome professional. He called to confirm time and arrived in a timely manner.

I would recommend Choice Home Warranty to everyone. My washer would not spin on Monday morning and it was up and running by Weds morning. Very happy with my experiences with this company. Last year I had problems with my dryer, I am a satisfied customer for about 3 years.

Upon contacting Choice with my pool claim, the representative was very prompt and professional. I was contacted within 48 hours by the contractor and my pool was repaired the next day! Excellent customer service! Although the repairs were greater than the warranty allowed, the repairs were completed and the contractor was also very professional and prompt! Email correspondence from Choice was also very concise, accurate and informative.

This particular week we had experienced two conditions of problems with our dishwasher and washing machine. In both cases CHW responded efficiently and with knowledgeable repair technicians. All the services were completed the day each particular service was performed. I am very pleased with both the quick response of the contact person at CHW and their selection of repair companies.

Antonio with Anytime Home Services was exceptional. He was very efficient. I was satisfied with the jobs he did. As for speaking with someone from Choice Warranty they need to improve the English language. The person I spoke with was very hard to understand.

Buyer beware with this warranty company. Seems to me they are in cahoots with the technicians they dispatch. Had an AC problem and after I paid the $45 and an additional $99 for a leak test, it was confirmed I had a leak in my AC. The claim was denied because the technician told Choice that it was due to rust and/or corrosion. Which, conveniently is not covered under the warranty so the repair was not covered. I asked to see pictures and the repair estimate and was told they don't have that. The only thing they had was a recommendation from the technician that it was due to rust and/or corrosion and that's not covered.

My experience w/ CHW went well. I feel they tried there best to satisfy all my concerns. They even went beyond to make sure I was taken care of. They kept me inform during the entire process. I'm well please.

Very quick response after reporting the problem (faulty garbage disposal)... a new part had to be ordered. The person stated that he would pick up the part and return in 48 hours to finish the repair. So far the contact has been very pleasant and very efficient.

We have been very pleased with Choice Warranty. Most of our issues have been covered. Every time we have requested a technician, they have been assigned quickly and the issue is resolved quickly. Payment is easy and we have not had any complaints. Great service.

The initial contact and speedy service were very professional. I highly recommend CHW. I called my claim in, within 30 minutes someone called me back with a service contractor. I called the contractor and left a message, they contacted me within 30 minutes. Set me up with an appointment for the next day. The technician were very professional and prompt.

I placed a repair order online and within 30 minutes the tech was calling to come out. Didn’t think it would happen that fast so the tech came the very next day within the time frame I was given... Diagnosed and fixed the problem within 5 minutes and would’ve been done. But he replaced the whole thing!!!! Love Choice Home Warranty. They’ve replaced or was able to repair several items in my home. I’m a very pleased customer.

We had a plumbing issue and Choice Home Warranty was prompt in sending out a qualified, knowledgeable plumber to take care of our problem. Happy with the results and the timeliness of it all. Would recommend their services to all.

Water heater - Representative from Plumb Tech met me at my house. Checked out the problem, ordered the defective part and is going to install when it gets here. Currently waiting for the part to get here and get installed. So far so good.

I followed every rule. Had my air conditioner regularly serviced twice per year since I've owned the home. Been continuously covered without lapse by other home warranty companies. Switched to Choice at renewal. 4 months into the contract, the air conditioner broke. They said it was a preexisting issue and will not cover it. My regular serviceman fixed it; it was not a preexisting problem. The next year, it broke again. They said it is still from the preexisting condition that never existed. Their serviceman was wrong and they will not cover the air today or ever, and they will not refund the price I paid for the contract, all because of their technician's incompetence.

Our microwave oven quit. Choice Home contacted a contractor to come out and service it. He deemed it un-repairable. Choice Home said to go and buy one and put it in and, "We will reimburse you something." I thought, "Yea right." So we went bought another microwave and had it installed and moved forward. Then a couple of months later I get a check from Choice Home for $170!!! Wow!!! Thanks!!!!

Technician was top notch. He went above and beyond what I even thought was expected. Very communicative about the issues and explained what he was doing the entire time. I had two a/c units go out and worked his schedule to make it to my home that very next day I submitted.

Excellent service. The repairman called me the same day I filed a claim. The representative that helped me on the phone was very nice and knowledgeable. My appointment was scheduled very quickly. The repairman took his time and he made sure my service was working before he left.

Choice Warranty has been nothing but great experience, easy to file a claim and they have always got back with me the same day I have filed. The service technician on my claims have been very professional and kind. I would and have to family members and friends about my home warranty. Thank you and have a blessed day.

Very happy with service and A/C repair. Quick and courteous, no hassles. Have recommended to all my friends. The repairman was here the very next day. Having the warranty saved me a small fortune. I would never own a home without one!

Our inside unit of the air conditioner was not coming on temperature in house was 86. I shut off A.C., called CHW, they sent Island Breeze AC the next day. Tech arrived on time, checked out AC. He found no problem. Next day the problem was back, called again. This time tech found the problem. He replace a part and it is running fine now.

Very timely follow up and always very helpful. I couldn’t believe we had a service company come out within hours! Excellent! Thank you for being so responsive and accommodating. The company that came out was very knowledgeable and helpful as well.

I made the call to report a claim which went very smoothly. The next day the repairman showed as scheduled and replaced the pipe with the leak. I wrote him a check for my portion of the service call and he was on his way. The leak was gone and I was happy.

First ever request for a service tech to go to my Apartments. Service tech advise me same-day showing up to my property and determined where the stoppage was located. Choice warranty was step-by-step with the tech and finalized everything by finishing and unclogging toilet stoppage. Thank you Choice Home Warranty!

I am SHOCKED at all of these great reviews about Choice! I feel obligated to let you know MY experience: Substandard contractors that misdiagnose and claims are denied. (Tech wrote wrong item number down for a part and since it was a wrong number, told me "there was no part available to repair"). I was offered a settlement price. When we DID find the part OURSELVES online, and paid for the part to be shipped then Choice would not reimburse me for the part, only the tech's labor. This was supposed to be a covered item.

The master bathroom toilet was running, and the water bill increased 67%. I called CHOICE Home Warranty and was immediately assigned an authorized service technician. I called the assigned vendor and scheduled an appointment. The plumber arrived, assessed and fixed the problem without hesitation. I paid the required service fee and the claim was closed. It was a smooth process and resolved my problem within a couple of hours. Perfect!

I signed in within few minutes and they are so good with that and taking your credit card and money. When my microwave was not working I called them and they let me wait for like an hour on the phone to get a claim. Then three days later a technician came and diagnosis the microwave and said he will get the materials from them. Three weeks later I called to check and they said the technician gave all wrong information about the microwave as if he has inspected another one. And it took me so far 10 calls, three weeks of the same call with nothing. Every time someone new calls you asking you the same question, what is the model no and serial no and nothing and now they want to send me a new technician to do this and we are back to square 1... When I ask them to cancel the policy and refund my money they said, “We can't refund you all your money,” and they escape the subject.

Called Friday with claim. Had an appointment set for Monday morning. Very quick response.Technician (Markus) from New Life Contracting was on time, and did a very good job. Needed a new balance or new fixture.He went to purchase new fixture, and 2 new bulbs. After installing new fixture, one of the new bulbs was no good. He had to go get a new one.It finally worked! Choice called me and said that the new fixture was not covered, but they as a courtesy would. Both the technician (Markus) and Choice went far and beyond for total customer satisfaction!! This is what paying customers are looking for when it comes to complete customer satisfaction!!!

My washer stop working suddenly and I called Choice Home Warranty. Representative was very professional and they contacted a company that can fix it, my issue was solved rapidly. Thank you Choice Home Warranty, it is my first to get professional and satisfactory responses and service through Insurance companies.

Great job by CHW as well as contractor and technician. Did work 3 days sooner than scheduled. Tech kept in touch to advise approximate arrival time. CHW associates very helpful and demonstrated excellent customer service. Even though I purchased my own fan CHW will refund up to a certain amount.

Automatic garage door would not close. Called in a claim and received a call from repair service within 5 minutes of reporting my claim. Repair person was out that afternoon. Repairman was nice, friendly, professional and got my door fixed and working better than ever in just a short time. He also cleaned up his mess and made sure I was happy with the service.

Our washer broke down and I called Choice Home Warranty. They called a service tech and within a few hour they called and set an appointment. After arriving they determined that the washer could not be repaired. Within four hours Choice contacted me and made a settlement with me. Thank you.

CHW does a timely job in scheduling. To be honest, I was not satisfied with the diagnosis of contractor (incorrect). Had to call another service provider that correct the problem and when I notified CHW and provided them with appropriate documents, I was reimbursed for the service fee and cost of repair in a very timely manner. CHW follows up with clients to make sure their service was complete in a satisfactorily manner.

Called on Sunday night for Sewer line stoppage. I get a appointment for Monday morning. Discount Drain Service came out at 11am and his was very professional and nice! His fixed my problem with the sewer line. I would recommend the Choice Warranty to my family and friends. Great Job!

My air Cond. went out on a Sunday and we were hot. I called and Choice had a repairman out that evening and he stayed and had it at least running for that night and came back the next day to fix it with the right parts. I am really impressed with their service. I recommended them to my stepdaughter and she will be getting it too, I think.

Choice Home Warranty has been the best thing I have done for my home. Expensive fixes have been a fracture of the price. I can’t be happier with this program... the service is fast too!! I file a claim and writhing hours someone is scheduled to come out the next day or even sooner. So happy I purchased Choice Home Warranty.

Called in on Sunday and received a call from electrician a few minutes later. He set appointment the very next day. The person taking the claim was very pleasant and sent follow up emails. This is the second claim and both have been resolved quickly.

My experience with Choice Warranty was excellent, my first time having to use them, I was very pleased. The company sent to service my home, Joe's Plumbing was very accurate, and corrected plumbing issue. The workers was professional and knowledgeable in there job performance, highly recommended. Thanks Joe Plumbing.

Had a problem with both my dishwasher and garbage disposal. A very nice and professionally qualified repairman contacted me. Arranged a time and he appeared at my doorstep within 10 minutes of the set time. He thoroughly assessed the situation, and fixed. I was very impressed. Thank you Choice Home Warranty!

After Harvey, we resigned ourselves to the fact that getting a service technician would be impossible! We called Choice Warranty and they sent a repairman out in a couple of days. We also had an electrical issue that needed to be addressed. They sent another tech out and only charged us one service fee! Choice Warranty made us realize that there are still companies out there that believe in putting customers first! My husband said he wished that he had two extra thumbs so he could give CW four thumbs up! Lol! I'm glad we purchased the five year home warranty!

I called Choice Warranty because my washer was not spinning cloths out enough. I'm a new homeowner, a resingled woman who's ex handled all these things. They were polite and informative. I was walked through everything. The serviceman who came was very polite and professional. I'm very grateful that I enrolled with Choice Warranty and recommend them.

Our restroom sink and tub was stopping up and draining really slow. Also after a few day we then had a slow leak from one of the pipes. The young man came out and went straight to work and fixed the problems and stayed and tried both areas to make sure they worked properly.

I was very happy with the fast and responsive service. I found the repairmen to be professional with a positive attitude. I recommend this service to my friends and family. I would not hesitate to call and use this service again should the need arise.

I was worried that the filter and pump in the pool weren't functioning correctly, and would cost a lot of money to repair. I called Choice Home Warranty, and the staff at Choice Home Warranty were quick to get a technician out to my property. The tech was friendly, helpful, and resolved the issues in one visit! Highly recommended!

I have an above range microwave oven that continues to blow fuses. I have had the fuses replaced on 3 separate occasions using CHW recommended service companies. There is an obvious fault with the microwave. The first claim for the blown fuse was in August 2017. The microwave worked for a little more than 60 days and the fuse blew again. The second claim was on October 4th. The fuse was replaced on October 6th with the technician telling us that there was most likely a internal fault causing the fuse to blow. The 3rd fault was on Oct 15th. The technician came to the house on October 16th and called CHW recommending replacement of the microwave due to an internal fault. The request to replace the microwave was denied, with CHW telling the tech to replace the fuse again. I am dissatisfied with the service that I am getting from CHW in regards to this claim.

I submitted a claim for a clogged sink/garbage disposal at my house. The repairman was assigned that day and was able to come to my home first thing in the morning. He was very prompt and respectful, fixed the problem efficiently and clearly explained what happened and what he did to fix it.

I submitted an online request for my over stove microwave. Within a couple of hours I had a service company calling me to quote end of me put. Excellent speed and the response time. The company came out the next day and had part by next week

I am impressed with the consistent excellent service provided by Choice Home Warranty. I switched from Home Shield and have no regrets. My relationship with CHW gives me peace of mind where my condo is concerned. Keep up the good work.

Hello from Erbil, Iraq, but I have a home in Houston, TX. I am currently deployed overseas and will be coming home on leave and wanted my home to be ready and maintenance free when I return. Customer service and the order department were quite understanding and quick to respond to my current needs. They communicated with me through email as well as the telephone even though I am 7-8 hours ahead of Texas. I was able to make my payment arrangements and get my issues resolved in a timely manner and will be all set by the time I get home. Thank you for the fast and efficient service while purchasing this product and great home service.

Appointment was quick to be scheduled. It was scheduled for 2 days after I called. Repairmen were professional. Repairs were completed and entire experience was excellent. This was my first claim and it went very well. Happy with service for sure.

The pump has not yet been replaced but to date the communication is very good and the representatives I have spoken to have been very friendly and responsive. I am very optimistic that the service will be completed and to my satisfaction. I have spoken to the contractor and he seems pretty cooperative as well.

I called Choice Home Warranty and in less than 24 hours I had my air conditioner fixed! What a terrific service! Beyond all my expectations. Their contractor was on time and professional. He was very knowledgeable and had the part that I needed with him on the truck. I would highly recommend them to everyone that owns or rents a home.

I have had trouble with my AC and my refrigerator and the company refuses to even get into working conditions. I am now out nearly $4,000 of items that should have been covered. Stay away from this warranty company at all cost.

My air conditioner stopped cooling my home and the inside temperature rose to 90 degrees. After an initial inability to get through to a Choice contact person the first night, I did reach someone the next day. I called the repair person and he told me he would definitely arrive that afternoon. He did and it only took him about an hour to fix an electrical issue and get my AC system up and running again. I was very pleased with his service.

I have finally made the right CHOICE in a home warranty company. After purchasing CHW I had a problem with my dishwasher and I was told that the dishwasher needed to be replaced. CHOICE contacted one of its authorized service companies (Go Appliance Technician "GoAT"). When the company contacted me they were very professional and courteous. They scheduled an appointment immediately and when they serviced the dishwasher, repaired it on the spot! I was truly pleased with their service and work.

Excellent service when claim was called, very happy with result. Claim was scheduled same day and was contacted by phone and e-mail. Tech was prompt and even helped with appointment window. Said part would be delivered in 3-5 business days and they would call back to scheduled repair.

The AC in my house stopped cooling so I contacted Choice Home Warranty, they dispatched a contracted technician, the technician checked the unit and said I have a leak in the coils and they need replacement. While the technician still at my house I contacted CHW and told them what the technician said, the adjuster asked the technician for pictures. He took pictures and sent it to the adjuster, the adjuster right away said, "We don't cover because the leak is caused by corrosion." The technician said these are aluminum coils don't rust, the discoloration on the coil is cause by the Freon leak. The adjuster told the technician, "You don't know and you are not supposed to say that." To make story short they refused to pay for anything, I filed complaint with the BBB. They offered to pay me back the remainder of my premium but I refused. These people are fraud.

This company has been the best for me. This is my third claim in 2 years. I had a technician out the very day for repair. This has been the best experience. I tell everyone about Choice Warranty. They have done exactly what they said they would do.

The company that CHW sent was on time and very polite. He said he had to wait for line to thaw and he would be back in two hours. He arrived on time again and repaired my a/c and cleaned his job up. A/C is running great! I was very please with the contractor that Choice sent! Thanks.

For as little as I have needed Choice, this was a quick and easy experience. Though the service contractor I was assigned to, scheduled for Thur, I called them and told them I was working from home on Wed. They had a cancellation and fit me in. They actually had (2) guys come out, as the first one couldn't fix, so he called his boss. Fixed quickly and efficiently. If I only had one critique, it was a company where they spoke Spanish to each other and I felt that I was not in the loop at times, but overall it was fixed to my satisfaction.

Great experience with the company that Choice Home Warranty sent to my home to repair my A/C unit. No hesitation and just got the job done fast in a hurry. The dispatch of the tech by Choice Home Warranty was also fast. It took less than 24 hours to get someone to my home to address my problem.

Service was outstanding. I call Choice. It was it only took two minutes on phone. Plumber was here next day. I hope service will always be this good. I thank you for good service. AHS home warranty was worst service I ever had. If you call takes 55 minutes. Thanks.

I have used CHW twice to make a claim. Once for stove and the other for washer. Once I made a claim; then I received a confirmation number same day and they list the company and phone number. Turn around time has been great.

AC repair - The process was smooth, efficient, and fast. From the time of my first call till the service was completed satisfactorily was three days. The tech that came to the house was polite, professional, and knowledgeable. I was very pleased. I had American Home Shield for five years prior to switching and without getting into the gory details as to what happened with that company, the experience with Choice was like night and day on every level.

Choice Home Warranty is very responsive and always handles my claims within 48 hours and follows up to make sure my needs are met in a timely manner. If I and a technician do not agree they ensure that they immediately get someone else out to service me. They are always courteous over the phone and helpful.

We had flooding in our basement due to sump pump failure and I put in a claim. They send a guy next day and he didn't check anything, just looked at sump pump, took $40 and left. We had flooding again and then I called warranty again. They said they will send the same guy again to verify his work, I told them if they could send someone else and they said that will take another day or two and we can hire independent contractor and submit reimbursement for the same. As flooding needed immediate attention we hired independent contractors and now we are requesting reimbursement and they are saying no to that. I was planning to extend my warranty but after this horrible experience, I myself is going to cancel the warranty and also I am going to place as many reviews possible to spread awareness not to buy this warranty, customer service is horrible and rude. I wish there was an option to give negative stars this warranty.

I was skeptical about the home warranty and what it covered, but after having my unit serviced, I will definitely use again if needed. I was having intermittent issues with my ac, the owner came to the call, and at first the ac was acting fine, but he was able to fiddle with it, make it chatter and replaced components that needed to be replaced and he was able to fix after trial and error. Super friendly guy and very thorough. 5 stars for sure!

My microwave recently stopped working. Upon notification, I was contacted by a technician who was courteous and thorough. Although it couldn't be fixed, I will be receiving a check from Choice to replace it. I am 100% satisfied with their service, and have recommended them to family and friends.

We contacted Choice when our airconditioning stopped working. Their response was immediate and they sent us an outstanding contractor. Unfortunately, our compressor had to be replaced and was not covered by our home warranty. But they didn't leave things there! We were offered a small financial compensation against the cost of our repair! Thank you CHW!

Choice Home Warranty is very easy to work with, courteous and prompt in their service. I would recommend them to anyone. With one short phone call I am able to explain my problem and receive instructions on what is to come next. When I am assigned a technician I receive a phone call from them immediately. Great all around service!

I just had a good experience with a friendly knowledgeable customer service representative. She solved my claim in a timely professional environment and without any hassle. I will definitely recommend this choice home warranty to my friends. Thanks for this services.

I am so happy with the speed and efficiency of my claim. I called in the morning, someone came out the same day but needed to pick up a part. They were back the next morning on a hot day and the A/C was fixed. Very pleased.

Air conditioner stopped cooling - Called in the morning. By early afternoon the technician began working. Called Choice explained the problem and they approved the order to repair the air conditioner. He was very courteous and explained the problem. Only a $45.00 charge. That is Awesome...

One year with this company, at the end of the day, it covered one claim out of four claims, thanks to the fakes reviews I picked this crap. Don't waste your time using it. I'm going back to American Home Shield, more expensive but worth it. Also they took hours to speak to a representative to cancel it and not able to cancel it yet, but they are very efficient to charge the monthly payments.

Choice Home Warranty has had an excuse for not covering a septic tank issue (even though I paid extra for that coverage,) a roof leak, and an a/c issue. They make promises on the phone but don't follow up and they don't respond to emails. I will never buy another home warranty, nor will I recommend Choice Home Warranty to anyone. Save your money!

Pleasant technician. Well liked, his personal appearance was neat and clean. The technician came on time, he called before arriving, explained all issues involved, and did a follow up review. His work was clean and neat, if we need service again, we will want him.

I was not happy with the original tech assigned to my case, they did not correspond with me and canceled/changed the appointment last minute to a few days away. I requested a new tech - although this time I did get some resistance from the customer service agent - it was put through. The new tech called me within an hour and was here the next morning to resolve my problem. No funny stuff, problem covered, paid my deductible and was a happy camper once again!

The customer service representative that I spoke to was very knowledgeable and very helpful and courteous. I received a prompt response from the plumbing company. Service as agreed on contract. I was satisfied with the service that I received.

I started a claim for my leaky sink online and the next day the claim had already been assigned to a local plumbing company. The guys that came out were very friendly and courteous and completed the job quickly. This was a great experience from start to finish.

Refrigerator - I was contacted in a timely manner and the service rep was knowledgeable, friendly, and worked hard to fix it. He has made two trips, ordered parts, and keeps up on a regular basis. I will write another review when this is complete!

RENTAL UNIT REPAIR - The electrician from FIRE WIRE SERVICES was extremely professional and efficient. He explained the problem and corrected it in a timely manner. I was extremely impressed with the manner in which Raheem diagnosed the cause and explained corrective procedures to the tenant.

Our dishwasher was not completing cycle properly. We were getting "EO" error message. Technician came & changed the pump but problem was not resolved. He suggested us that sensor is not working. He said he will order the sensor & will be back in 48 hours. He came back after 3 days & changed the sensor. Now it works well.

My check valve was broke so I called CHW at 5 AM & a dispatch order was arranged. At 7 AM contractor info was sent to me & I called him to arrange arrival time. Gunther plumbing showed on time, did great job & they were done in less than 30 min. I highly recommend them.

Choice did a fine job this time. The representative was helpful and efficient. Two branches of the same appliance company called me to set up an appointment and claimed it was due to a new system that Choice had implemented involving email, so there was a bit of a snafu there, however my dryer was fixed fine and except for the communication between Choice and the appliance company, things were fine.

Andre of Extra Care Plumbing was on time, did the job on our 2 commodes within about an hour & was very professional. Choice Home Warranty had them out the very next day after I called in my claim. I would recommend Choice Home Warranty to a friend...

We made the call to Choice and explained the problem. The person taking the call was polite, and in a very short time we received the email with the job code and an appointment with the plumbing company, time and their phone #. Very please with Choice service.

I was very impressed with Beck Plumbing - their vehicles were clean, the service techs were very respectable and courteous, and their service department kept us informed throughout the day. Thank you very much.

It was my bathroom toilet. Choice sent out a plumber and he was amazing, went right in and fixed the issue. We was so happy about the outcome. Pain free once Choice took over and sent a great repair man... Thanks.

Called in with no air and got a company assigned to us within an hour. The company came out first thing the next day. They had it fixed and up and running within 20 minutes. No hassle. Had the part on the truck. We are so glad to have this service.

Job was very well done and explained it very well to me. His timing was also just right. He did a very fine job without no problem. I would definitely recommend CHOICE WARRANTY to my friends and family just about everyone. I would let them know also your sales representative Francis ** was very pleasant and is very good at his job.

Mr. ** arrived right at the time he promised. He evaluated the fridge a realized what had happened. He took out enough of the fridge parts to access the area he needed and started melting and chipping out ice. He told me what the problem had been (a leaking valve) and said he would replace the valve as soon as he got authorization.

The gentleman from Mr. Smith's Home Repairs, Quincy was the technician that did the work! He was Professional, knowledgeable, friendly and describe what I needed and what he’s going to do! No mess, everything perfect! I felt comfortable! It’s great to have professional, friendly and trustworthy people in our home!

Technical support representative was very helpful and area tech was send immediately to review and assist with problem (Central Air Unit repair). I look for working with company for follow-up assistance. Thank you for your great service. I recommended service to a friend and is excited to getting coverage too.

Went online for a service call on Sunday. Within an hour, I received an email with the name of the vendor and time and day they will come out. Plumber was very knowledgeable and professional. Repaired problem (water heater). The response time was excellent.

I had an issue where the light switch intermittently stopped working. I called CHW and they sent someone to the rescue. They were able to fix it quick and easy. I'm glad I was able to get this fixed quickly as everyone hates another burden. Thanks.

Excellent and prompt service. The technician was on time the very next day and gave me tips on how to regularly care for my disposal system. I am happy that I have the Choice Home Warranty and have definitely recommended them to my family and friends.

The AC was repaired promptly. When I purchased the warranty plan I informed the agent that this house was built in 1976 and had old appliances and he told me it didn't matter it would still be covered. I do regular maintenance on everything here but that does not mean that these appliances are not old. I would be very disappointed since the agent talked me into a three-year contract that something would not be covered because it was old. I do maintain and change my filters every month. If this is going to be a problem then let me know.

My air conditioner stopped cooling. I called Choice Warranty on a Friday and told them the problem with the unit. A service technician came out first thing Monday morning. He repaired the A/C unit, added Freon, and had it up and running in an hour. Very courteous gentlemen. Excellent service. Highly recommend Choice Warranty.

Excellent customer, order was completed within one day. The technician that came out was very thorough with explaining how my contract work with certain items. The technician did an excellent job with completing the work order. Choice Home Warranty is a great company.

The man did a good job fixing the icebox. He knew just what the problem was and was fast fixing it. Even though it took him 3 days to get here but we did talk on the phone and he was backed up due the storm we had last month. All in all it was good work. Thanks.

Within 4 months of moving into my new home, my stove top went. Called CHW and the following day I had a repair service out. They determined the part was no longer available and CHW gave me a check for a new stove top. Great service!

Repairman was kind and knowledgeable. We are very pleased with your service. I have recommended you to others. I never received a printed receipt that I requested from the technician and you via email. Thank you for being there.

I recently had a problem with my air conditioning system. I contacted Choice Home Warranty and my system was repaired quickly and efficiently by a local reputable company. I am very satisfied with the service that I received from both. I highly recommend Choice Home Warranty.

The customer service representative began his response to my claim by suggesting terms to describe my problem only to then inform me at the end of his "information gathering" that because I had used a specific term (that he suggested) to describe the problem - that it would not be covered. My issue was a water stoppage to our shower that has made the shower unusable.

Dryer would not go on. Serviceman arrived two days later, professional and thorough. Have to wait 3-5 days for part. Satisfied with Choice Warranty. Have recommended to many other persons. They are always available on the phone. Have had other warranty companies, not give the most value for the coverage. They cover three of my properties and very satisfied!

I was pleased with contractor's assessment of the issue (washer) and with the timely followup by Choice. There was confusion with the initial appointment time and the contractor did not show but he rescheduled for the next day and was precisely on time.

Service was great. Quick, friendly and covered the service for a new exhaust fan that died in our master bathroom. Electrician was friendly and cleaned up when done. Electrician also contacted me the following day after my after hours service request and came out to the house immediately.

Technician responded immediately. Scheduled an appointment and arrived the same day. Evaluated the repairs and reported. Repairs were costly and Choice Home Warranty was willing to put money towards a new Dryer. It was as easy as a phone call to make the arrangements.

When our AC broke on October 3rd, I went online to my Choice Home Warranty account and ordered service. Less than an hour later I received a call from CV3 company that they are ready to come in one hour to check the AC. I was at work. Then we made an appointment with them for another day. The Tech came on time, checked on the AC. The AC fan motor needed replacement. The tech called the parts company and Choice Home Warranty, the repair was approved in a minute. Tech picked up the part and came back, fixed the AC. Paid the service fee of $60. This was top service, fast and we had no hassle. I recommend Choice Home Warranty to everyone.

Sears was sent out to fix the problem. The tech they sent was very friendly and knowledgeable and explained a lot if we gets new stove in the future. This gentleman knew his stuff and was a pleasure to do business with. Thank you!

I am proud to say that both technicians were truly outstanding. They both focused on the issues and were tenacious in remedying my needs to complete satisfaction. A belt was ordered and placed on the washing machine. The second technician drained and flushed the hot water heater tank. It seems and smell like new water. Thanks.

Washer was leaking. I called that morning and a service technician was here that afternoon. Diagnose the problem and a solution was made the next morning. Grateful for the fast results. Thank you. The service representative I spoke to over the phone were very helpful.

Garage door not opening and closing properly - The young man from Cooper Garage was very polite and was able to diagnose the problem right away. He corrected it and informed me of how to avoid or fix the problem myself in the future. He was also punctual and arrived at the time appointed.

I want to thank CHW for speedy and excellent service fixing my toilet. I had a problem with my toilet not flushing and it was very frustrating. Customer service took the call and placed a claim order with M&K. The tech was professional and on time. I will recommend CHW to my family and friends.

It was very easy to submit claim online. Claim was assigned to service contractor on the same day. Parts required for the repair were shipped pretty fast and I was very happy with the service. This is my second claim in last few months and got excellent service for both of these.

Service tech was very professional and completed the job quickly. Everything works as it should and we are very happy! We are considering adding this coverage to our second home since we were so happy with this experience. We are recommending this service to our daughter as well.

CHW was fantastic! Over the weekend we discovered a leak coming from our ice maker. I called CHW on a Tuesday and the repair was completed by the end of the week. The technician was extremely friendly and kept me informed of what he needed to do to repair the problem. As a realtor I will continue to refer all of my clients to CHW based off of my personal experience!

The toilet tank would not fill up with water thus making it unable to flush. Within a very short time, after calling Choice Home Warranty, we had a call from our assigned plumber. He arrived very timely and after putting in a new part, the toilet worked fine. The plumber was very courteous and professional. The other wonderful thing is that the charge was only $45 which is half of what we would have had to pay with our previous home repair contract with another company. Thank you Choice Home Warranty for quality service.

I've had nothing but problems with this company. They're slow to make repairs, then the stock answer is, "Oh that is not covered." The last time they did this it actually WAS covered according to their own policy. They had the vendor give me a copy of my policy, however it was NOT the actual policy, I looked at mine and the repair actually was covered. But CHW refused to pay it, so I paid the vendor and then followed up with my state attorney general's office. Thankfully once the AG was involved CHW reversed their position and reimbursed me.

I had problem with my air conditioner. The first time when the technician came he was able to identify the problem with valve leak at the compressor. He replaced it and added a pound of freon. No charge for freon as I used to be charged with my previous warranty company. I am very happy with the vendor Choice Home Warranty have.

This is a very first time with the company. I am very pleased with the entire process from requesting service to appointment time and technical knowledge of AC repair and customer services. I will refer the company to my family and friends, Thanks.

Service (plumbing) was provided the next day. The person they sent was trustworthy and knowledgeable. Turned a unexpected experience into a hassle free experience. I would recommend this coverage to anyone. Removes the anxiety of what if's. I give the entire experience five stars.

I received excellent service from the Chesapeake Home Appliance Service Company. They were thorough with the explanation of the problem. They told me what may have caused the problem and what parts are needed to correct the problem. They arrived on time.

Replace breaker switch - I called to see if I was covered for the problem I was having. I was told that I was covered, and my claim was processed very promptly. I was given a date and time that the electrician would come. While he did not arrive within the time I was given, it was shortly after. That was satisfactory. The electrician was friendly and very accommodating. Everything was fixed.

We found Choice Home Warranty (CHW) via a google search. Your (CHW) agent understood what we were asking for and set an appointment. We received a 2nd call reconfirming the first. In total, 6 calls confirming appointment, and service call.

Boss plumbing came to look at the problem and I was informed I would need a new disposal and it had to be ordered. That was on Sat Sept 30, 2017. I called today 10-05-2017 to find out when it would be installed and had it come in to be installed today between 12 - 4 pm.

I cannot express how much stress/anger/wasted time we have gone through with this rip off "company" in just 4 months!! I shopped around before looking for a Home Warranty and I read a lot of "reviews." I was amazed of how much good feedback and experiences they showed to have that I decided this was the one. The way they get their "good" reviews is by giving there customers free monthly service when they give good feedback/good surveys. I however will not be bought that way and I like giving my honest truthful opinion. I paid a lot of money to have this warranty. I am not a wealthy person. I can't afford to lose money in the way I have now with CHW. This is why I am posting my experience and giving my opinion. I wouldn't want what happened to me to happen to someone else, please save your money and do not throw it giving it to this company.

Gas Dryer: The person was on time and resolved the issue very quickly. Had to order parts and was told the parts would be in in a couples of days and that there would not be a charge for the installation on the next visit.

Our AC stopped working. I called Choice Home Warranty. The whole phone call took about 4 minutes. Received an email immediately and another one an hour later confirming a technician would be out to my house later that day. Technician came and fixed in 20 minutes, paid my $45 fee and my AC is up and working perfectly again. Highly recommend and very professional.

I had a plumbing issue in my master bathroom. I called CHOICE and the representative almost immediately had contact information for a reliable plumbing company... JET. Within 48 hours or less the tech was here and fixed my commode's issue. He was courteous and timely!

I had the misfortune of having my washing machine and my refrigerator go down within a day of each other. I got through to Choice within a few minutes. Got a very courteous helper both times that I called. Love the appliance repairman - and the company (Yuma Appliance) they choose to contract with.

Within a week of the claim, Choice Home Warranty contacted me to let me know that Sears would be handling my service. It was a few weeks before the technician arrived. He had our 8 year old machine purring in no time and then I had him clean out the dryer and tune it up while he was here. That was of course a separate charge but cheap and well worth it as he found the exhaust line had a kink in it which he fixed. The dryer works much better now. I am very happy with Choice Home Warranty. They were quick to make an appointment and very easy to deal with. I should have bought this coverage years ago.

I had some GFIs that kept tripping and called for Service late on Tuesday evening. The electrician that arrived was very professional and knowledgeable. He came the next day and replaced the bad GFIs. Communications were handled in an excellent manner and so far, I am very satisfied.

My four rental properties and my primary residence is covered by Choice Home Warranty. This company covers small repairs. When it comes to major repairs like replacement of microwave, water heaters, AC unit coil replacement, this company tries to avoid taking responsibility and tells me that it is not well taken care, so the coverage is denied. In one of my unit water heater stopped working, they denied claim due to dust on the water heater and near the burning unit. In another unit, I have plumbing leak under the kitchen sink. They denied the claim due to the fact that the plumber who did the work did not do it right way. After few calls and finally they agreed to pay half of it. Now I have AC unit issue where coil replacement is needed, they denied the claim because it has rust in it.

We had the company cover it to fix a light electrical problem. They notified us that the item was not covered. We called customer service and they took the time to dig into the details of the problem and our coverage to find out that it actually was covered. Thank you so much Sam for your help and your outstanding customer service!!!

Our experience was fantastic! I was able to submit my claim online and was contacted within 24 hours by the service provider. He took care of my HVAC issue and filed my claim. Overall Outstanding Service with CHW and the service provider!

Response was quick starting with my online request. Immediately set up appointment. Tech was knowledgeable and very professional. He quickly found the problem and informed us what needed to be done. It was determined that washer needed to be replaced. Choice called and informed me what needed to be done. Settlement amount was accepted by me and I can proceed from there.

The fan had quit working. Arizona Electric came out, assessed the problem and fixed it. The tech was courteous, quiet and seemed to be well trained. The tech had to make some adjustments to the new fan that required some filing. He took it out to his truck. Thus, no mess in my house.

Very courteous young men. However only 1 suggestion. They did not have new flapper needed on truck and needed to Go to store to obtain part. They were not gone long. Were prompt in toilet repair. On time for appointment. First time using this Jet Plumbing.

Electrical repair - Great service... Raheim was very detailed and professional. Everything is now working well. Thank you for great referral... Would gladly refer my friends to Choice Warranty because we have always experienced excellent service. I feel very safe with companies sent to my home... I was able to watch all work done by Raheim as he explained his work step-by-step.

Filed a claim (Washer) with Choice Home. Every time I call on my claim each representative was very professional with handling my claim the best they could. When they was not able to fix the problem for me they reached out to the next person in charge. The problem was fix. I would recommend Choice Home.

My AC went off last night, so I called customer service this morning. The lady I spoke with was very polite and willing to help, within couple of hours the technician was here and fix the issue in no time. Overall I am very pleased with level of service.

I was very satisfied with my recent experience with Choice Home Warranty. From the time I sent in my request for service to the actual service call was 20 hours. I received numerous phone calls confirming my appointment. The service tech was early for the appointed, very professional, and followed up after his visit with a phone call. I'm glad I made the choice to use Choice Home Warranty as the company to cover my home.

The master bedroom toilet was running and spiking water bill. The plumber showed up the next morning and fixed the problem. He was prompt and polite and got right down to business and was out the door in a matter of minutes.

I really like that I can submit for a covered repair online. I am emailed back the service provider's name and contact information and a window of time that the service provider will be coming to my house. I don't like to make phone calls and sit on hold. Online is the way for me.

I had a HVAC guy come out and diagnose. There was a thermostat and a wire that need to be replaced. It was a 400.00 bill if my HVAC guys fixed it so I called Choice and they said it would only be 65.00. "Have our guys come out and look at it because we will only cover 160.00 of this estimate." I said, "Ok, send them out." The two boys they sent out didn't know what they were doing and fried my whole unit. At the time I didn't know they did that. They said they didn't have the parts on the truck.

The repair person was nice and professional. He was late. I was worried about being late for work. My neighbor came over to stay until the work was done. It all worked out OK. When I came home the house was cool. Thank you for fixing my unit.

We had a pool pump start whining and made the call. They scheduled someone the next day and our pump was promptly replaced - and all we had was a bill for our contractual service fee. We saved over $300 just on that call.

Electrical system crashed - My claim was taken in the quickest response and the contractor responded quickly. He was very respectful and helpful. Thank you. My stove is back in working order and my lights are back on once again. The whole experience was better than I thought it would be.

For Garage door fix - The team was responsive in addressing the issue and the man showed up on time and closed the issue. They shared the issue's details and the fix done to the system. The contracting team also called before coming and gave enough notification and time to ensure someone is at home.

The salesman encouraged us to purchase a 3-year policy to the tune of $1200+, but after our first call to them about a month later regarding our microwave, we were told by the technician that it was arcing and probably wouldn't be covered by the policy. Sure enough, the issue was not covered and required us to buy a new microwave for $500. When I decided to complain, the Customer Service supervisor I spoke with said she would be willing to refund $400 against the cost of the new microwave to appease me and keep us from cancelling our policy. Of course, I was satisfied with this outcome until my next service call when we discovered our a/c was leaking water onto our patio.

I noticed some water leaking along the bottom of an outside wall. I called Choice and by the next day I had a plumber at my house to fix the leak. As it turned out, there was potential water damage and I was given a recommendation for a water damage company. I appreciate the speed and the work that was completed. The decision to purchase a Choice Home Warranty was well worth it.

Had an urgent plumbing issue and Choice quickly assigned a great technician who came out the next day and diagnosed the problem. Choice approved the work order and the repair was made to get us back up and running. Excellent!

The second company that responded to my problem was the BEST AC/H repair company ever. Andrew showed up on time, diagnosed and explained the problem then fixed it without delay. Herrings Home Quality Services LLC would be highly recommended without hesitation.

Garage door would not open with remote. The gentleman did a great job in fixing it for me. I am very pleased. I have had back surgery and it was very hard on me with the door not opening with my remote. I am very pleased with the effort Choice put out to get my garage door fixed. Thank you so much for your help.

When I found that the top shelf on my refrigerator was frozen, I placed my claim online and immediately received email notification and a phone call that the claim had been submitted to the repair service. I was amazed that he was coming the next day which was a Sunday. The serviceman was very knowledgeable and professional. He knew what the problem was and the part needed for the repair. He told me that the part would be in in 2 or 3 days and he would be back as soon as he had the needed parts. I have recommended Choice to many of my friends.

I purchased this warranty and have tried to make three claims. The pool pump they denied because the electrical was underground. I requested a refund and they refused. After only one month they offered my deposit minus 800 dollars (without any claim history). They also refused to cover the pool filter. The Technician they sent did not look at either the pump or filter and I was denied my claim. And today 10-02-2017 I attempted to make a claim to cover the garage door and they said it was remote related and they don't cover anything with the remote. Even with the purchase of new remotes it still will not work but they said they will not cover it. Worst choice I ever made to purchase this warranty.

I was with another company for 2 years and decided to try these guys because they were lower cost. Big mistake. Not only has every experience with them and their contractors been really unprofessional, but the contractors themselves have told me that Choice is the worst company to deal with in terms of approving claims. Please don't do what I did and waste your time and $$ with these guys.

Freezer repair - Mickey ** was fabulous! Called 5 minutes before the start of the scheduled timeframe and said he was in the neighborhood and he would be there in a couple of minutes. I figured I would be waiting all afternoon for the repairman. He was on time, clean and well groomed. Found the problem quickly, repaired and was on his way! Kudos on a job well done!

Refrigerator broke down on a Saturday. Left message and was answered promptly. Set up an appointment for Monday. Technician came on Monday and had to order a part but came back on Wednesday and completed the job. Overall job was done in a professional and timely manner..

LG washer repair - Victor was great in his work. However we were assigned a different mechanic earlier & they made us wait for 4 days and still didn't show up. CHW should not contract with such people if they want to keep their customers.

I had an A/C problem 4 months ago. Choice had a guy replace a part. A new problem arose that my regular service person found. The same part, which was inferior, had to be replaced again. I paid for it. 27 months ago I paid almost $2400 for a 5 year plan. Since then Choice has done a little over $600 worth of warranty work. When I asked for a prorated refund I was told I was entitled to only $43. The warranty is worthless if I have to pay to have the work fixed on my own. They obviously are great once they get your money. I can't wait to see what kind of service the next 3 years bring.

My washer was not spinning on the rinse cycle, my tech came out check out what was going on, since it was the weekend he came back Monday with the part and made the repair. The service man called and told me what time to expect him, he was right on time. I appreciate the service I am getting from Choice Home Warranty.

I’ve never used a home warranty in the past, but it was simple to call in and have a repair tech dispatched and he quickly identified the issue. The part should be ordered and hopefully replaced this weekend. So far I’ve only paid the deductible, in the past I would have went to Home Depot and bought a new washer. This is a huge cost savings for me.

Electrician - He did an excellent job. The only thing he forgot to do was the light on the outside of our shed. We still have no light at there. Otherwise he did a great job. He even installed a light bulb on a ceiling light that we're too old to get on a ladder to reach.

The replacement of the garbage disposal was not covered because the claim was made before the 6 day waiting period after the warranty service went into effect. Customer Service was great offering me a refund to cover the repair. Good Service.

Paid $400 for $800 stove = 50% loss. Their policy states that they will not replace item but give cash... in this case 50% of cost... and the representative read me the policy. Best part is that they use a check writing service and the check won't be cut for 30 days. What a waste of money. Stay away.

I am very impressed with the service. I have experienced same day service calls or within 24 hours. I have not received this level of service from any other Home Warranty company. The technicians that have provided service in my home were prompt and competent in the services they provided. This warranty has saved my household a lot of money.

The plumber that came to my house was on time, friendly and very professional. He introduced himself and went about his job in a very professional manner. He was very clean and a good representative for a Choice Warranty member. I would recommend them highly.

Suddenly a/c in my condo stopped cooling and temp inside was around 82. I raised a claim request with CHW and it was addressed with 24 hrs. Very convenient and smooth service. I am very happy and would definitely recommend CHW.

Choice Home Warranty has been pretty good to me. I am not sure I feel as good about "Sears" the company chosen to do my repair. I lack confidence in them from experience. They always say that I might need this or that at a later date if it still gives me issues.

Thanks for getting my air working again. At first I was probably aggravating to your people on the phone, but I took their advice and the serviceman told me you approved the claim to fix it. I was glad because of my wife's health. Thanks again.

Service was Excellent. We called with our problem, the next day it was fixed. The CHOICE Rep was very efficient and professional taking our claim, and notifying us who would be servicing us. The company you sent to us BME Services LLC. The technician was professional, on time and communicated well with us as to his arrival. He was very knowledgeable and fixed our problem. We are very satisfied.

Unfortunately the dishwasher was unable to be fixed... But I received a check to purchase a new one. I was very happy with the end result. Technician had came out and attempted to repair the unit but it was not able to. Customer Service contacted me promptly to resolve the matter and complete the case.

My contact with Choice was pleasant and a repair service company was assigned in short order. I set up an appointment and the service person arrived on time. Repair was attempted on the igniter, and it appeared to work okay. However, the following evening we planned to use the oven, and we could not get it to light. A call was placed to the service company to let them know of the problem. I was told they would contact Choice and order the part. Waiting for a call so we can schedule the repair.

The technicians did an awesome satisfactory job. My anxieties were relieved. If I need this type of service again, I am requesting them. "Liberty Air Conditioning Service (please)". They gave me confidence in them that they knew their job expertly. Thank you Choice.

When filing a claim, Choice makes the process so quick, easy and hassle free. The associates are kind, courteous and very knowledgeable about the products and services of the company. This is best investment I could have done. I always recommend Choice program to other homeowners.