
Carrier Heating & Cooling Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Carrier Heating & Cooling
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Carrier Heating & Cooling manufactures air conditioners, furnaces, heat pumps, thermostats and air quality products. Founded in 1902, the company emphasizes energy efficiency and innovative designs. It provides residential, commercial and industrial heating and cooling solutions, integrating features for optimal comfort and system performance.
- Low maintenance requirements
- Good energy efficiency
- High repair costs
- Poor customer service
Carrier Heating & Cooling Reviews
Filter by Rating
- (21)
- (16)
- (13)
- (62)
- (527)
Popular Mentions
- 4,895,222 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,895,222 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 7, 2011
I just built this house in '05 from the ground up; and we got a Carrier Air Conditioner and had nothing but problems with it. The heating board went out and it was replaced because it was freezing up in the winter, on cold days. The motor had to be replaced; and then, the motor in the handler went as well. Finally, the whole unit went because of the compressor. I called the company and installed it; and the lady who worked in the office said that "stuff happens". This unit that was put in didn't last 6 years. I had to replace the whole thing. I heard that the motors that come with the unit are junk; and you do have to replace them with a better motor. I'm very upset with Carrier as a whole. I couldn't figure out why every day, when I would get up, my nose would run and I had watery eyes and would sneeze for about an hour; and, I would get out of bed. I've come to find out that they get a lot of mold growing in the vents. It's looking like, by these complaints, mine is the only one.
Reviewed April 9, 2011
We replaced our 23 yr old a/c unit in 2005 with a Carrier heat pump, model 38YRA042330, an R-22 Freon unit. In 2006, we paid $700 for the replacement of the reversing valve. In 2008, another $540 to solder the leaking reversing valve. Now in 2011 we're without air again due to a Freon leak and will get the repair estimate tomorrow.
The serviceman checked it out today and offered to charge the Freon so we'd have air until they can return next week, but at $32 per lb, plus having to pay to have it "reclaimed" when they return to change out the reversing valve again, and buy more Freon to replace it, it’s a rip-off. Carrier refuses to admit their equipment or parts are defective but the comments at this website prove that Carrier not only has inferior products, but they apparently aren't doing anything about cleaning up their act either! On the plus side, when the unit works it is quiet and efficient.
Reviewed April 5, 2011
We purchased a Carrier A/C 12 years ago for our shop. We purchased 2 more 10 years ago for our Son's house. We purchased another 10 years ago for our house. We have had nothing but trouble with all 4 units. The shop unit has been serviced numerous times and needs replacing. My Son's units only lasted 5 years and had to be replaced after several repairs. Our house unit has been serviced every year it is always breaking down. We had to replace compressor. This month we have to replace the blower/fan motor. Next month, who knows what it will be. Obviously, I will never buy a Carrier product again.
Reviewed Nov. 12, 2010
Bottom line, 10 year parts and warranty on R-410a split system heat pump. So far, three air handler fan motors, compressor, reversing valve, contactor, defrost board that cost me $1,800 out of my own pocket. I do not have any electrical issues to cause these problems. Carrier says, I only had one failure.
Reviewed Oct. 20, 2010
We purchased a 19 SEER Carrier Infinity A/C and Heat Pump combo unit in early April of 2008, for our personal residence in Seminole, FL. We were not told before the purchase that a [Vertical] air handler needed to be installed in an air conditioned space due to the high temperatures and humidity which occur here from June to October each year.
Before signing the contract, we emphasized to the recommended, authorized installer to make sure that everything is Ok for installation. We asked him to think about it and return in a few days. He returned and said no problems and did not recommend installing the air handler in an air conditioned space.The air handler unit installed condensates so bad while running in the A/C cooling mode that we have to lay bath towels around the handler body to adsorb the water dripping off the unit. We now have a mold and mildew [first time ever] problem on the garage walls near, around and on the air handler. We have had two non high efficiency combo units in this residence before they finally wore out and had no air handler condensation problems at all, and that was with the old style duct work in place that was at least 20 plus yrs. old.
All of the duct work was replaced for this high efficiency unit except for a 15 ft. section of the return which evidently was deemed Ok for use with this system. I thought it was replaced by the installer when he was attempting to remedy the condensation problem. We just found this out a few days ago when a new vender was looking at what had been done to our A/C system. This Infinity air handler has been a nightmare for 2-1/2 years now and Carrier being so arrogant and aloof about everything and in so may words blames us for the entire mess barbecue we have continually complained about the condensation issue.
We are now informed by Carrier [their letter to us dated 10/01/10] that our Florida area [Tampa Bay] is not compatible with the high efficiency A/C Heat Pump combo if they are installed in a non air conditioned space like our garage. We were sold a bill of goods just so Carrier and its authorized and recommended Carrier installer could get a sale of a high priced unit or the installer just did not know this which I find hard to believe.
Carrier has offered [as of Oct. 2010] to remove the outside compressor and the inside [garage] air handler and return our purchase price, less rebate but the condition is that we have to sign an unconditional release holding carrier blameless for this entire conundrum. Again for emphasis, every time we call Carrier we come away with the impression that this is our fault because we complained about one of their products. Carrier does not and will not call us! They refuse to manage and mitigate the situation by selecting only to remove the entire unit not trying to remedy the problem. The installer's last step was to install outside surface fiber board [at least 1-inch thick] insulation to the air handler. He never did and sent us a letter [dated 10/04/10] that he no longer wanted our business. We can only guess that Carrier did not approve this added expense and would not compensate the installer.
Finally if you are reading this complaint, are you sure you want to go through this life disturbing scenario just to be more energy efficient? We had two Progress Energy audits done on this [our personal ] residence. They suggested all new double pane windows, a roof solar fan, additional attic insulation and a high efficiency A/C heat pump combo all of which we added and this is what we end up with--one major problem. We were told by Carrier that all of these improvements produced "Cold Attic Syndrome" which evidently is not compatible with the newer high efficiency A/C units. Listening to the so called experts becomes very confusing--go figure! We want Carrier to assign another installer to remove the current air handler and install a new one [the current one is badly beat up due to all of the servicing].
We want it installed correctly and wrapped with at least 1-in. thick fiber duct board insulation with taped corners. We have been informed by independent A/C contractors that this system with fine tuning and everything installed correctly will work and not suffer any air handler condensation even in an unairconditioned space--but it is time consuming work and costs money. Carrier's obtuse attitude is to not work out the problems. They just want to walk away forcing us to sign papers making them blameless and waste 2-1/2 years of our lives.
Reviewed Sept. 7, 2010
The complaint submitted previously against Carrier has been addressed to my satisfaction.
Reviewed Aug. 24, 2010
My 92-year old mother bought a Carrier central A/C system. Carrier promised a $300.00 rebate. My complaint is that the form to claim the rebate was so constructed as to increase the failure rate of claimants. The front page of the rebate had a variety of information in large, easy to read print as the deadline, a website, etc.
What it did not have was the phone number you were required to use if you did not have a computer. That was on the back side, 7 paragraphs down, in tiny print (maybe 2 point type), and it was not even in black and white, just gray tone. It was hard to see and find, and in effect, hidden, especially if you are 92 years old. My mom passed in November 2009 and at some point I became aware she never received the $300.00 rebate. I talked to and wrote to Carrier's "customer service"; they were not interested. I contacted the BBB. Carrier did not care. I wrote the President of the company, but they still did not care. The system was over $9,000.00. You would think they could honor a $300.00 promise. There is an economic damage of $300.00 rebate that they refused to honor.
Reviewed Aug. 13, 2010
Our central air conditioner went on the blink and since we used this company for 14 years, we called them for service. When we heard the price to repair it and remembered all the trouble we had with the heating system for all these years, we decided to replace the system. The price they gave us was $15,066.00 which we figured was a little high but we were at a disadvantage. It was 98 degrees out. Now to get to the point, when they brought over the Carrier, a rebate paper was for me to sign and go online and fill out, it said I paid $12,500.00 for the system.
When I questioned their manager Dan about this, I was told that it was for tax purposes and also they did not want Carrier to know how much they charged me for the heater because Carrier would raise their prices and they would have to sell the heating and AC system for more. I, in turn, called Carrier and they were not amused and noted everything. In the mean time, I went to SPS Mechanical office with my husband and spoke to Dan again and he repeated the same message that he did not want them to know what they were charging because that would bring up the price of the equipment.
It seems to me that if I paid $15,066.00 and he listed to them $12,500.00 that is a $2,566.00 difference he charged me. But if he only told them I paid $12,500 which is probably the price I should have paid. He must have got the system cheaper. He is inflating his prices so he gets all the rebates the same as I will get. I am appalled at how he deceived Carrier and me.
Reviewed Aug. 10, 2010
We bought a large Carrier Air Conditioner for our house six years ago. It cost us $5000. The compressor gave out and and the repair man told us it was a waste of money to repair it because other parts would probably fail as well. Of course, it only had a five year warranty. Now they offer ten year warranties on the same size product which we reluctantly purchased for $6000. Shouldn't that air conditioner last longer than six years? Even if it didn't, shouldn't they back their product better than that? This house had a twenty-five year old working Carrier in it when we bought it in 1996. Where is the quality and pride in what you build, Carrier?
Reviewed Aug. 5, 2010
I purchased a Carrier Airconditioner through Sears. It is only 2 years old and has quit working several times. The A/C repairman takes about three weeks to respond and Carrier cares less. My family has had to stay in a hotel because of the 95 degree temperature in my home. I will never buy another Carrier product, nor will I buy an appliance from Sears.
Reviewed July 28, 2010
I have a 5 tons carrier model #FX4BNB060 and last year the PURON reading was low. The repair man refilled the unit. The A/C unit takes a long time to cool down. I had a repair company come and check the unit. After adding the dye to see where the leak was, it is the evaporator coil on the compressor. The repairman called Carrier since we have not been in this house 5 years and he was told that the coil is not under warranty. Now, I have to look for a repair person that won't rip me off. The estimate repair is $2232.00.
Reviewed July 18, 2010
I bought a Carrier residential 2.5 ton Puron system in 2006. By 2010, all the Puron had leaked out because of the faulty coil. I bought the extended 10-year warranty and they replaced it free of charge. Three months later, in the middle of a heat wave, the primary drain pan cracked and the tech said the coil is also leaking. The coil is three months old! Warranty or no warranty, these coils and pans should not be breaking on brand new units. I paid $8,000 for what I thought was quality. It is not worth it if it is going to break down and then I have to sit in 95 degree temps. This is absurd. Everyone I talk to says their systems have been trouble free for 10, 15, 20 years. I want my money back!
Reviewed July 9, 2010
I purchased a new condo in October 2006, knowing that the unit had been built in 2005. A couple of months ago, the air conditioner stopped cooling. I phoned for repair. $337 later, I was told they would need to come and do a leak check at a later date but put in puron stating that rarely would a system leak quickly and the charge should last the rest of the summer.
One week later, the puron had leaked. After another $366 expense for a service call, leak check and more puron, I was told that the coil needed to be replaced. I phoned Carrier, gave the model and serial number of the system and was told simply that it was out of warranty and nothing would be done about it. After much pushing, I was told that if I could obtain the installation date and if the installation date in 2005 was later than July, perhaps it would be covered. I am unable to obtain the specific installation date from the builder.
This is ridiculous! Page after page of complaints regarding Carrier Puron systems in 2004-2007 are easily found on the internet. Please tell me what reputable company will not stand behind their product? This is poor quality and disappointing customer service. I can assure you I will never purchase another Carrier system, if Carrier continues to refuse to acknowledge an obvious defect in their product and fix the systems. An air conditioning unit should not fail after only 4 years! I will not allow anyone I know to install a Carrier without first directing them to the pages and pages of complaints against Carrier. This is the poorest quality system I have ever had! The company has no pride in their product or reputation. That is clear by their lack of action.
I have no desire to repair the system with my money since I have serious doubts regarding the reliability of any other component of the system at this point. Perhaps I should simply install another brand and rest easier (and cooler!). I am sorely disappointed by the poor quality, poor customer service and the failure of Carrier to address the obviously defective equipment.
Reviewed July 6, 2010
For my new home, I bought in 2005 a Carrier Puron AC. 1 month after its 5-year warranty expired, the evaporator coil developed a leak and lost all coolant. The coils developed rust on them which probably deteriorated the copper to cause the leak. In my opinion, any manufacturer worth their salt would not use parts in an evaporator coil which by definition and function is expected to be exposed to water regularly and are prone to rust damage. Repairman says it is quite common to see the evaporator coil rusted on Carrier A/Cs. Oh, duh! This malfunction will cost me over $700 even if Carrier backs the warranty on the part.
Repairman says Carrier has a new tin-coated coil with a 10-year warranty which they tout as being proud of. Again, duh! The coils should be rust-proof to begin with. I remember when A/C units would last 25 years or more but now we are supposed to feel lucky if they last 5 years. Another complaint is the loss of coolant at $80-$100 per pound which is not covered under any warranty, nor is the labor. This is a pure ‘part failure’ which may be planned and premature that has consequences of costing more in service call, investigation, replacement labor and coolant than the part itself. That is not a good way to build customer loyalty or to stay in business, Carrier.
Reviewed July 1, 2010
A defective coil caused the unit to leak, stop blowing cold air. The part is still under warranty (5 years). One dealer told me they couldn't get the part from Carrier and I had to buy a new unit. Another dealer told me it would be 4 to 6 weeks to get the part and another told me they could get the part, but gave no time line. I had the part ordered and have been calling the dealer and Carrier daily to find out when the part will be delivered. This has been going on for 3 weeks and no one can tell me anything about the part or if/when it will be delivered. Carrier customer service is useless and has no information.
I would gladly join any breach of warranty class action or any other lawsuit that may exist.
Reviewed June 22, 2010
We purchased a Carrier central air conditioner with 5 years parts and 1 year labor from a Carrier authorized and reputable dealer. Three years into installation the unit leaked Puron. After a costly $400 leak search service by the dealer, the root cause of the leak was found in the suction valve of the outside Carrier unit. The dealer wants the customer to cover the cost of Puron (approximately $250-$300) for which the customer is not at fault. Carrier refuses to cover the cost of Puron as it is not under warranty described in fine print (haven't found this yet). After discussing the issue with Carrier's senior representative, no progress was made.
She instead asked me to contact the distributor (with whom I have no contact) to see if the cost of Puron will be partially covered. Since Puron resides in a closed system and root cause of the Puron leak is with a Carrier part, the customer should not have to pay for the leaked Puron. The responsibility should be that of Carrier and not the distributor as it is a Carrier part that failed. Their suggestion simply defies logic and reason. In addition to this, we are expected to incur additional charges by the dealer for the Puron (approximately $250) and three additional hours of labor (approximately $300+) for the repair. The total cost to resolve the issue is approximately $1000 or 30% of purchase price, installed. Considering the unit is relatively new, the failure and cost of resolution is completely unacceptable. Going forward, I will not purchase any Carrier products!
Reviewed June 22, 2010
Unit is guaranteed for five years. It is currently four years and several months. The unit lost all Freon due to a hole in the outside unit caused by a strap holding wires and Freon tubing. Vibrations over the four years rubbed a hole in the tubing. Senior representative tried to put the blame on the installer saying that the strap should have been removed at installation. She then faxed installation instructions, which said the contrary, that in fact, the strap should be made tight. This is obviously either assembly error or design error. Total cost is $750.
Reviewed June 7, 2010
I have a two year old Carrier with a 10 year parts and labor warranty. The king valve assembly leaked out all the Freon. The dealer found the leak and ordered the parts from Carrier on Wednesday June 2, 2010. Today is Monday June 7, 2010 and still no parts. I wonder if carrier has ever heard of FedEx. I called Carrier on Friday June 4, 2010 at 11:00 AM and spoke to a "senior customer specialist" who promised to get back to me before 5PM on Friday. At this point, I volunteered to drive to Orlando to get the part. On Monday, I spoke to the same rep who told me that the part "was not ordered soon enough to make the truck". I again asked about FedEx and was greeted with stone cold silence, she had no answer. I suggest that you purchase some other brand and ask if they know who FedEx is. It has been over 90 degrees each day.
Reviewed April 24, 2010
This is with regard to the Air Conditioning units we have purchased from your reputed company for our showrooms in Salem and Tiruppur. We are lodging a complaint to your company after the year long representations from our side to your Coimbatore dealer and others connected with the installations failed to evoke any response. Numerous complaints to your dealers and service centres have been in cold storage. We have repeatedly been calling both of them for rectification of faulty/newly installed units at our Salem Branch. Calls are being unattended.
There is no clarity on the nature of the faults. One technician from the Service Centre says the compressors are faulty. There is no written confirmation from them in this regard. In fact, they have not even given us a service report nor have they got the confirmation of installation of the first lot signed by us. From day one, there has been no service carried out at all! It is alarming to note the laxity on your part and on the part of the dealer not to even find out if the installation is going on fine, if the same has been completed satisfactorily or the commissioning reports have been received or the status of the project.
We also fail to understand how a compressor can fail in such a short period. Due to the above state of affairs, we are not able to use even 50% of the air conditioners claimed to have been installed. It is causing us a heavy loss of business and reputation. We are very sure that you as a consumer would not allow such things to happen from your vendors. We have also informed the concerned persons at Coimbatore but all in vain.
You are well aware of the embarrassment your units caused on the day of the opening. Several units were leaking and water was flowing into our prestigious showroom. Carrier Aircon has provided the worst service that can be possible for an installation worth Rs. 50,00,000/- (Rupees fifty lakhs) for a retail unit. It has been the heaviest capital investment that we have done for our showrooms. Including other works the total project was Rs. 80 Lakhs. Your service team from Chennai had visited after the opening fiasco and promised that it will not happen in the future. The same is continuing even now.
We are left into the dark as to who is the authorized service provider. We are unsure if the people attending to our units in Salem and Tiruppur are competent enough to carry out installation and maintenance work. They seem to be most unprofessional in their approach and commitment in handling a project of this magnitude. It is as though we are at your mercy having purchased these white elephants. Most of the units and ducting systems are mere showpieces and erected at a huge cost. The Coimbatore dealer has not even deputed his people to see what is wrong and why the persons installing the units have not submitted the installation reports even after one and a half year of the supply of the units.
The supposedly service provider has completed the installation of a few units on the ground floor and the first floor on the rear end of the show room on 29.03.2010 after much pressure from our side and got the commissioning report signed by us. Within one hour of the installation, the unit on the ground floor failed to work and the same was reported to the concerned and the defect was rectified only on 1.4.2010. The cassette unit installed on 29.03.2010, on the first floor, failed to work after 4 days on installation and from then on we have been constantly trying to contact the persons who installed the units to attend the same but there has been no response from them. The service provider has failed to answer our calls and find out what the problem is. Your dealer has also not responded to our calls.
We have been cheated by false promises of exemplary service by your sales team, who only boast and once orders have been placed, disappear from the face of the earth after receiving the money for the units. The amount of loss we have been put to cannot be compensated by any means. We have been let down by your company very badly. You have sold us defective products and we are being duped day in and day out by your dealer and service provider. Now that it is almost a year since we have waited for your persons to respond to our complaints and rectify the same we have no other options left but to approach the appropriate legal forums for readdress of our grievances .
We will be following up this matter with the respective legal consumer forums to claim the necessary reliefs both in terms of compensation for monetary loss, loss of reputation in the eyes of our valuable customers, loss of business and for the immeasurable mental agony we have been put to over the period of one year in the past and the problems we are facing day in and out. Due to your pathetic service we have voiced the same in numerous forums and customers have opted for other brands. We were gullible to fall into the sweet talks of your sales and dealer team who have misled us.
You are hereby called upon to instruct your dealer and service provider to complete the installation in all respects, rectify the defects as they exist on this day in the units they claim have been installed within seven clear calendar days from today i.e 23.04.2010, failing which we have no other option but to proceed against you legally. You are also to provide the customary service and check up periodically. We will also be forced to take legal action against you for cheating, selling defective products, deficiency of service, and you will be held responsible for all costs and consequences arising out of legal action against you. Please treat the matter as most urgent.
Reviewed Dec. 8, 2009
It's a lemon Comfortmaker heat pump, replaced fan and compressor multiple times. I'm still without heat. Service is horrible and customer service is worse.
Reviewed Nov. 20, 2009
Reviewed Oct. 17, 2009
Reviewed Oct. 5, 2009
Reviewed Sept. 28, 2009
Reviewed Sept. 7, 2009
Reviewed Aug. 11, 2009
I bought a Carrier heat pump from this company in 2002. I took out extra warranties, one for five years and one for ten years on the freon compressor. In 2007, before the five-year warranty was up, I had trouble losing freon. They came and said it was fixed and it worked well until the next year. In June also, I had to call them again and they put in more freon and charged me for it. This problem started while still under warranty. In 200, the same thing happened again and they put in more freon. This year in June, I had the same problem and they put in more freon. Then, they put something in that was supposed to stop the leak. Well, today, August 11, 2009, it happened again. All I am getting is hot air. It is not cooling again. I took $5000 out of my savings to pay for this, then I started having trouble in five years and I still am.
Reviewed June 20, 2009
I closed on newly built house on 11/16/06. The central Carrier air conditioner/heat pump was used for one month in 2006, about six months in 2007 and about then in 2008. In January 2009, the unit stopped providing heat. Service company found the unit to be very low on freon and found a leak in the evaporator coil. The evaporator coil was under warranty but replacement of the coil was not. Total cost for replacement was $1063.95. Carrier would not cover this cost.
The service tech said that the high pressure used in Carrier causes a lot of freon leaks thus causing the evaporator coil needing to be replaced. This seems to be a problem with the Carrier units using Puron refrigerant. There seems the opportunity for class action case on these units. Also, Carrier makes their cabinet that holds the evaporator unit an odd size for air filters. You either order the filters from the local carrier dealer or special order them. You can go to your local hardware store and buy them. There are, I'm sure, better customer friendly air conditioning companies out there. I know when the time comes that my Carrier unit needs to be replaced, it will not be another Carrier.
Reviewed Jan. 26, 2009
Reviewed Dec. 17, 2008
Reviewed Nov. 22, 2008
Reviewed Nov. 17, 2008
Reviewed Nov. 10, 2008
Reviewed April 26, 2008
We recently purchased an Infinity 19 SEER residential A/C from Carrier 9TOP OF THE LINE MODEL). Carrier allowed an outside condenser unit to be installed on 4/15/08 with a KNOWN defective (loud sounding) veriable speed fan motor. Do to their arrogant attitude they will not replace the entire unit and only want to replace the defective motor. They have torn apart this brand new compressor two times ALREADY and will do it again on Monday 4/28/08, to repalce the motor again. I am told that this one MAY BE JUST A LOUD. This is a G.E. veriable speed fan motor and have issued a recall on that motor. New corrective G.E. fan production is do to start soon, I am told.
As a result of all of this, this compressor chassee has had all the powder coat paint stripped from under the screws down to the bare metal and will be a rust problem FOR SURE in the future as my old Carrier unit rusted this way. Hell even one side panel screw HOLE in the chassee is already stripped and will not grip. How many other holes are this way, I do not know! How can we use this new system to sell this house in the future with a rusted up outside compressor unit? Carrier wants me to be PRO-ACTIVE and take care of the powder coat to bare metal problem myself---WHAT IS THAT ALL ABOUT! Why do customers have to do WORK?
Nearly a $12,000 investment was installed and KNOWN TO BE DEFECTIVE before installation VERY ARROGANT COMPANY
Reviewed May 8, 2007

Reviewed Feb. 12, 2007
I purchased a new Carrier Furnace Model #9200 in 1990-1991 and have had problems ever since. The furnace leaks water on the floor, shuts off by itself, had it serviced many times, the air conditioner has a leak, the heat quits and has to be reset, problems after problems.....I will never get another unless they replace it. I have all the service reports from my service man.
Reviewed Nov. 21, 2006
Manufacturer says that they will warrant the part for 5 years, but the labor is much more expensive. I explained that due to when I moved in the A/C was used only 8 months in the 1 1/2 years I have had the home. I am out $265 for the service visit, $915 to replace the coil. Manufacturer Service dept. was not cooperative at all. Many others have had the same problem. The trained and registered installation company stated that it is a manufacturer problem and the manufacturer states that it is the installer or homeowners problem.
Reviewed Aug. 22, 2005
part of CARRIER air unit is in the attic. It has a tray(pan) that holds collected water and drains it to the outside.There is a float system built in this part that is supposed to shut off when pan becomes full.
It has over flowed the water 3 times in the last 3-4 weeks. Ruining ceilings walls and depositing water on hard wood floors. Service peopple came out -said it was not the float ,that instead the tray or pan was unlevel. They leveled it only for it to over flow again and again. I was wondering if there were any recalls or complaints on this unit. It is only 3 years old and has caused more problems than our old unit which held up for 16-17 years with no major problem.
The unit we have now that is causing the water problems is a 3 ton CARRIER
split unit heat pump 38Y2Ao363
Fx4aNF036000.
Water damage to ceiling,walls,floors.
Also worried about a possible mildew or mold damage resulting from all the water overflow.
Reviewed May 24, 2004
i paid $500.00 for an air conditoner that worked 1 and half seasons.ripped off. it is now late may and getting hotter every day. i have no air conditioner.
Reviewed June 9, 2003
We are now going to have to spend about 80% of what we spent originally 8 years ago to fix it. They taunt themselves as The World Leader in heating and AC yet they will not stand behind their products.
Carrier Heating & Cooling Company Information
- Company Name:
- Carrier Heating & Cooling
- Year Founded:
- 1902
- City:
- Farmington
- State/Province:
- CT
- Country:
- United States
- Website:
- www.carrier.com
