Carrier Heating & Cooling Reviews

We bought the top of the line Infinity gas furnace, thermostat, etc. One of the heat exchangers broke. The labor to fix it $1700. The unit is 6 months out of warranty. From Carrier's literature, it is suppose to have a 15 year life. We have their most expensive unit and didn't get close to that amount of time. Never Carrier again, never the top of the line. Buyer Beware. I called them and there is nothing to be done. Blizzard with very low temperatures is coming in the next 24 hours and we have no heat. Signed, 2 cold seniors.

Moved into a Brand New Home, 6 months old. The outdoor AC Unit is Rusting all over. Very Poor quality steel and they will not Warranty their work. Called and they want to blame the installer, and my Builder. Who builds Thousands of homes a month.

Do not buy a carrier split unit! Coils start leaking within 2-3 years and labor is not covered under the warranty. I have been a carrier customer for over 30 years and their quality is not what it used to be. I purchased four split units in Nov 2022 and three of the four failed by Oct 2025. Customer service only offered a one time $250 voucher to assist with labor. A drop in the bucket. I will not ever purchase another carrier product. Don't take my word for it, search for other split unit reviews.

Installed two Carrier Furnaces. One stopped working after 7 years. It was a cracked heat exchanger. Cost to repair about $2000 CAD or half the cost of a new furnace. Installed a new Goodman furnace instead for $4400 CAD with a 10 yr warrantly. If anything goes wrong with heat exchangers we get a whole new furnace replacement. Heat exchangers should last about 20 yrs. Service guy said since it was running so hot and unsafe he had to tag it and we would be better to replace the whole furnace because who knows what else will go wrong with it?

My new townhouse HVAC motor blew out right after the warranty expired. I called the Carrier manufacturer, and they are not taking any responsibility for why that happened. On the top of that, they are not providing a replacement motor and just told me it is in backlog. This company motor has some defect. A very frustrating situation staying over 20 days without the HVAC system working during December and January.

I bought my Carrier Infinity system thinking I was getting a top of the line efficient system. What I got is a system that is incredibly efficient at being wrong. You have to use their controller to get that efficiency. You could use any thermostat, but will loose variable speed efficiency, and I'm seriously considering it so that I can reliably control it. When I say turn on the fan, I want it turned on now, not whenever the cloud service thinks it's convenient. When I say turn on at 7am, I want it to turn on at 7 am when the sun comes up and my solar panels are operating, not 6:45 before sunrise. The proprietary nonsense is untenable. Worst case of buyers remorse I've ever experienced.

Carrier is the WORST company to purchase an AC unit from. They do NOT stand behind their products. When you call to seek help they give you a complain case # and then do NOTHING. My blower motor fan has failed FOUR times within 8 years of buying a brand new AC unit in 2017. It has failed in 2019, 2023 and now 2025! The coils are defective which drip moisture into the motor fan and that's why they continually blow out. Service men have a hard time diagnosing which makes things worst. DO NOT BUY A CARRIER PRODUCT, ANY OF THEIR PRODUCTS

I have been a loyal Carrier consumer for 30 years and buy their best of the best Infinity units. I have to say that while they’re working, they work wonderful but when they break down the service technicians at a great difficulty fixing them complaining and complaining that they’re very difficult to diagnose. I am sitting on a heat pump that is under warranty that I’ve had seven service calls with nothing being repaired after repairing the computer and all the sensors inside of it. Even the technicians advise against ever buying one of these units and they are the carrier factory service providers.

My Carrier HVAC system had a TXV failure in under two years, which is far too early for a major component in a newly built home. After reporting the issue, I was assigned a case number but never received any follow-up. When I contacted Carrier through live chat and requested a supervisor, the representative ended the chat without assisting further. I have since learned that multiple neighbors in my community are experiencing the same TXV failure, which suggests this is not an isolated incident but a broader quality concern. Between the premature failure of the equipment and the lack of accountability from customer support, this experience has been disappointing for a brand that promotes reliability and long-term performance.

We replaced a 1.5 ton Carrier water source heat pump in our condo in 2019. It has failed numerous times starting within about 2 years of purchase. Many of our neighbors had similar experiences as the building is now 23 years old. Of course, Carrier says it is 'out of warranty' and will do NOTHING to help. I am now faced with a very costly choice: Replace it with a new heat pump (about $10,000) or a new coil ($5,000). The second choice may be "throwing good money after bad" due to the poor performance record of many Carrier heat pump units in general. I have read many reviews and can only say, if anyone wants to launch a class action law suit to make Carrier accountable I would love to participate!!!

Bought a new infinity heat pump 09/2019, in 20/20 and 20/21 had issues and today I have to replace the coil. This is the second Carrier unit and the first had issues as well until I replaced it after 12 years. I felt Carrier was the best out there but no longer feel that way. The coil itself is still under warranty but the freon and labor are not, this is going to be expensive. I called Carrier and all they would say is the coil is under warranty.. I will never buy another Carrier unit.

I wish there was a minus star choice! I chose a Carrier for my new home. I had one previously in another state around sixteen years ago and was pleased. Obviously they are not the same company. They do not care about their customers. They offer no basic thermostat that is without the smart features that some people have a problem with. They don't mind selling an expensive unit with all the bells and whistles but don't care if there is a simple thermostat that handles those features for those that do not use smart devices or "wifi" and have no desire to play with their thermostat features all day.

I was under the impression this is quality brand and I will stay away from furnace issues. For a 3-year-old furnace, I had 4 failures so far and it broke down again. This is not a reliable heating brand.

Carrier’s negligence has cost me $20k on a defective $9,800 HVAC unit purchased in 2020. Over 5 years, it failed 15 times, requiring $10,000 in repairs. Despite this Carrier refuses to honor it fully, offering a measly $5k credit toward a $16,000 R454B system, leaving me to pay $11k+ for their failure. This predatory dodge violates Florida’s FDUTPA and Magnuson-Moss Warranty Act. Carrier’s history of lawsuits: 2008 for defective coils, 2011 for faulty furnaces, shows a pattern of shirking responsibility. [21] I’ve filed complaints with CPSC, FDACS, Florida AG, EPA, DOH, DBPR, OFR, DOJ, DOR, and local agencies. Carrier’s scam must end!

My 3 year old home, my a/c unit has always been loud. It cycles in and out of a vibration noise. Installer has come out several times. Installer company is a joke. Said the compressor was bad. It has always been this noisy from the beginning, so I question if I was sold a bad unit. Once the compressor was changed, it didn't make the unit any quieter, just the vibration noise isn't as prominent. Then it started making a hum noise when it's in the off position at the thermostat. The installer can't figure it out. I have taken several videos of the unit running and the hum. I called Carrier, who stated that my case needs to be escalated and have a Carrier rep come out. No rep came, they instructed the installer to install a new fan motor. The unit is still loud. Done. They also installed a new thermostat hoping this would solve the issue of the hum (contact issues?).

Purchased a Carrier HVAC heat pump in July of 2020, in June of 2021, the unit quit working. This time it was the installer's fault. The control wire from the air handler to the compressor shorted out and blew the fuse inside the air handler. Repaired that problem. The next summer, the capacitor for the condenser fan went bad. Replaced that. The next summer, another fan capacitor went bad. This summer, the capacitor for the compressor went bad. Now three months later, the capacitor for the compressor went bad again, along with the COMPRESSOR! Worst unit I have ever owned! I would not recommend this make to anyone. By the way, the capacitors were made in the USA. Very disappointed with this manufacturer.

My experience with my Carrier unit has been horrible. The unit was installed about two years ago, and with in a few months, the coil, compressor, dampers and several other components had to be replaced. You would think that would solve the problem, jokes on me, the replacement parts were as crappy as the original parts, and they have went out too. Do yourself a favour, and don’t buy a Carrier.

Carrier infinity system is not worth the higher cost and repair headaches (all expensive). I have two separate systems, a 2.5 ton and a 3 ton. The blower motors (variable) have been replaced twice each in 5 years. I just had another one go out 2 days ago. For you HVAC repair people out there... I have a whole house surge protector that I put in 3 years ago. I change my filters monthly and I now have a "Ting" unit that measures power fluctuations. My static pressure is always below 0.5. Motors are $1400 installed. GOOD LUCK.

Stay away from ICP Brand units, they offer a 10 year parts warranty on junk. Unit failed after 5 years and labor alone to repair is almost the price paid for the unit brand new. Now I'm stuck with repair a poorly made heat pump or buy yet another new unit after just 5 years of use. Do yourself a favor and don't buy anything under the International comfort products umbrella of brands.

I would strongly advise staying away from Carrier HVAC units. My system’s compressor failed after only 7 years, which is entirely unacceptable for such an expensive purchase. The repair costs totaled around $4,000 — nearly the price of a new system. To make matters worse, Carrier’s customer service was no help at all. They offered no support or assistance with what is clearly a major reliability issue. For the price you pay, you’d expect durability and accountability, but instead you get neither. Save yourself the headache and choose another brand. I have had two other houses built, and I have had no issues in 17 years with each home.

Never buy AC from Carrier. I have bought 1 AC, I lodged 1 complaint, it has been 10 days yet the matter is not resolved, the service center person does not pick up the phone, another no was given, he says that another boy will come, I have been calling since many days but nothing is being resolved, customers care also keeps waiting everyday, buy AC from any company but never from carrier.

Carrier Infinity HVAC System - so expensive and purported to be so efficient. For the first 6 years, this system ran great. In Nov 2024 thru Jan 2025 - it took eight local provider visits and numerous replacement parts to get it to run property - diagnosing was an issue - so many system fault high pressure alerts. Several various parts later and 2 months of running on electric power only and hundreds of dollars in electric bills, it seemed to be fixed fine. Ahead to June/July/August 2025, now the constant system fault is high humidity. So, more replacements - this time the thermostat.

We purchased a carrier package unit two years ago for 6100.00. Two weeks ago a coil ruptured and costed us 850.00 to replace and now we have to pay another 1800.00 for a blower motor replacement. We can’t wait to find out what other parts are going to break down this year…There is nothing reliable or trustworthy about a company that sells faulty products.

We purchased a new Carrier HVAC system in June 2022 for our 2,500 square foot home through Buric Heating and Air Conditioning located in Ellicott City, Maryland. We decided to go with a Carrier system based on the perceived quality of their product. We replaced the original 25-year-old Rheem system installed by the builder. In 2024, we experienced a gas leak with the Carrier furnace and had to request an emergency repair. In August 2025, the Carrier air conditioning compressor began making a very loud noise. We are currently waiting on a diagnosis and repair.

Do not buy a Carrier system, we had one installed 5 years ago and have had to pay over 5k in labor to fix faulty manufactured major operating parts. I have contacted carrier about this as the unit cost roughly 7k to purchase and they have just passed the responsibility over to LOWES as they do not provide support for their products. If you include preventative equipment to attempt to limp this unit along and protect it from further failures due to substandard craftsmanship it has cost closer to or over the full price of the unit. Carrier's manufacturing practices seem to have fallen from their once best in the country HVAC systems to a point where they no longer even back their products saddening customers with extraordinary financial burden as they are forced to decide to continue to fix the units or to take on the cost of having a more reliable company's unit to replace it.

BUYER BEWARE: Terrible product. Terrible customer service... We had a Infinity system installed in our newly constructed home. System has been in service for 41/2 years. It has broken down 3 times. 1st time a Capacitor went bad. Which I had to pay for labor and service call. Approximately 6 months later the Accumulator starts leaking from the bottom (DEFECTIVE). Which cost us for labor and freon. Approximately 6 months later the Compressor locks up (DEFECTIVE). Again, we are out of pocket for the labor and freon. I have emailed Carrier 3 time over the past several weeks, NO RESPONSE.

New HOME BUYERS: read the small print. Carrier AC unit warranty. The purchase of the home included a 6-month home warranty, which was appreciated. The AC unit failed three months later, during the Louisiana July summer. The home warranty process resulted in a repair. Although it took a couple of weeks to get the unit operational again, I was relieved to have it working in the intense heat.

I purchased a unit for my home 5 years ago. I was surprised to know that I have to replaced the coil already. My unit used the A coil. Thank God it was under warranty, if not it would cost thousands. The technician said this brand is not like it used to. The company is using cheap parts to make the units and it's failing faster. I would I wouldn't recommend this brand

I had a Carrier heating and cooling system installed, and on day one, the blower wheel was defective, causing noticeable vibration and shaking. This clearly points to poor quality control. For such an expensive investment, I expected better. Don’t waste your money on Carrier.

This unit got installed buy a professional company. Brand new and over sized for only needing to cool 800 square feet. Worked great for 3 days froze up now we're burning up. Don't waste your money you will regret buying a carrier brand unit.