Carrier Heating & Cooling Reviews

Carrier infinity system is not worth the higher cost and repair headaches (all expensive). I have two separate systems, a 2.5 ton and a 3 ton. The blower motors (variable) have been replaced twice each in 5 years. I just had another one go out 2 days ago. For you HVAC repair people out there... I have a whole house surge protector that I put in 3 years ago. I change my filters monthly and I now have a "Ting" unit that measures power fluctuations. My static pressure is always below 0.5. Motors are $1400 installed. GOOD LUCK.

Stay away from ICP Brand units, they offer a 10 year parts warranty on junk. Unit failed after 5 years and labor alone to repair is almost the price paid for the unit brand new. Now I'm stuck with repair a poorly made heat pump or buy yet another new unit after just 5 years of use. Do yourself a favor and don't buy anything under the International comfort products umbrella of brands.

I would strongly advise staying away from Carrier HVAC units. My system’s compressor failed after only 7 years, which is entirely unacceptable for such an expensive purchase. The repair costs totaled around $4,000 — nearly the price of a new system. To make matters worse, Carrier’s customer service was no help at all. They offered no support or assistance with what is clearly a major reliability issue. For the price you pay, you’d expect durability and accountability, but instead you get neither. Save yourself the headache and choose another brand. I have had two other houses built, and I have had no issues in 17 years with each home.

Never buy AC from Carrier. I have bought 1 AC, I lodged 1 complaint, it has been 10 days yet the matter is not resolved, the service center person does not pick up the phone, another no was given, he says that another boy will come, I have been calling since many days but nothing is being resolved, customers care also keeps waiting everyday, buy AC from any company but never from carrier.

Carrier Infinity HVAC System - so expensive and purported to be so efficient. For the first 6 years, this system ran great. In Nov 2024 thru Jan 2025 - it took eight local provider visits and numerous replacement parts to get it to run property - diagnosing was an issue - so many system fault high pressure alerts. Several various parts later and 2 months of running on electric power only and hundreds of dollars in electric bills, it seemed to be fixed fine. Ahead to June/July/August 2025, now the constant system fault is high humidity. So, more replacements - this time the thermostat.

We purchased a carrier package unit two years ago for 6100.00. Two weeks ago a coil ruptured and costed us 850.00 to replace and now we have to pay another 1800.00 for a blower motor replacement. We can’t wait to find out what other parts are going to break down this year…There is nothing reliable or trustworthy about a company that sells faulty products.

We purchased a new Carrier HVAC system in June 2022 for our 2,500 square foot home through Buric Heating and Air Conditioning located in Ellicott City, Maryland. We decided to go with a Carrier system based on the perceived quality of their product. We replaced the original 25-year-old Rheem system installed by the builder. In 2024, we experienced a gas leak with the Carrier furnace and had to request an emergency repair. In August 2025, the Carrier air conditioning compressor began making a very loud noise. We are currently waiting on a diagnosis and repair.

Do not buy a Carrier system, we had one installed 5 years ago and have had to pay over 5k in labor to fix faulty manufactured major operating parts. I have contacted carrier about this as the unit cost roughly 7k to purchase and they have just passed the responsibility over to LOWES as they do not provide support for their products. If you include preventative equipment to attempt to limp this unit along and protect it from further failures due to substandard craftsmanship it has cost closer to or over the full price of the unit. Carrier's manufacturing practices seem to have fallen from their once best in the country HVAC systems to a point where they no longer even back their products saddening customers with extraordinary financial burden as they are forced to decide to continue to fix the units or to take on the cost of having a more reliable company's unit to replace it.

BUYER BEWARE: Terrible product. Terrible customer service... We had a Infinity system installed in our newly constructed home. System has been in service for 41/2 years. It has broken down 3 times. 1st time a Capacitor went bad. Which I had to pay for labor and service call. Approximately 6 months later the Accumulator starts leaking from the bottom (DEFECTIVE). Which cost us for labor and freon. Approximately 6 months later the Compressor locks up (DEFECTIVE). Again, we are out of pocket for the labor and freon. I have emailed Carrier 3 time over the past several weeks, NO RESPONSE.

New HOME BUYERS: read the small print. Carrier AC unit warranty. The purchase of the home included a 6-month home warranty, which was appreciated. The AC unit failed three months later, during the Louisiana July summer. The home warranty process resulted in a repair. Although it took a couple of weeks to get the unit operational again, I was relieved to have it working in the intense heat.

I purchased a unit for my home 5 years ago. I was surprised to know that I have to replaced the coil already. My unit used the A coil. Thank God it was under warranty, if not it would cost thousands. The technician said this brand is not like it used to. The company is using cheap parts to make the units and it's failing faster. I would I wouldn't recommend this brand

I had a Carrier heating and cooling system installed, and on day one, the blower wheel was defective, causing noticeable vibration and shaking. This clearly points to poor quality control. For such an expensive investment, I expected better. Don’t waste your money on Carrier.

This unit got installed buy a professional company. Brand new and over sized for only needing to cool 800 square feet. Worked great for 3 days froze up now we're burning up. Don't waste your money you will regret buying a carrier brand unit.

For reliability, I will NOT buy Carrier again. I've had routine problems with two units. Faulty parts and constant hassles! Every three years or so, I'm shelling out money on repairs even with warrantied parts.

I'm very disgusted with my Carrier Infinity Series, and with the Carrier Company. I've read the other reviews on this site, which motivated me to write one of my own. My unit was supposed to be the creme de la creme of heat pumps when I bought it in May 2014. It threw error messages the first night it was installed, but would reset. Many times, I wasn't even aware of the error message. After one year, the house wasn't cooling and I received an electric bill that was four times above normal. Something in the unit cause the heat to operate on high, simultaneously with the AC. It ran nonstop, trying to cool the house with the heat running. It took our technicians nine trips to finally figure out what was wrong with the unit. At that point, I asked for a replacement, believing I'd gotten a lemon. "Carrier doesn't do that! But, we will get if fixed. It won't cost you out of pocket!"

I WOULD NEVER BUY A CARRIER PRODUCT AGAIN. I have a 18 month old carrier compressor completely fail on one unit and a 3.5 year old coil fail on another unit. COMPLETE JUNK!!! I’d buy any other brand over a carrier!! Garbage garbage- please save yourself some trouble, buy another brand.

I've experienced a serious issue multiple times and it's brand new, I've called multiple times for the error code only to have someone come out a day later that doesn't know what they're doing, and every time now they try to sell more junk that doesn't work ' and costs a arm and a leg. Might be getting a refund or sue them for faulty equipment and pain and suffering, my best advice for anyone looking don't buy from these people ' highway robbery.

I’m extremely disappointed in Carrier. My furnace’s secondary heat exchanger failed just two years after the warranty expired, which I’ve now learned is a known issue tied to a class action lawsuit. Despite reaching out directly and professionally asking for any support—such as repair assistance, product credit, or a discount toward a new unit—Carrier flatly refused to help. What’s worse is that I was never informed of the potential defect. Carrier has shown zero accountability or concern for customers affected by this defect, even though the issue is well-documented. I expected more from a company with Carrier’s reputation, but their lack of transparency, poor customer service, and refusal to stand behind their product says it all. I will not be buying Carrier again, and I strongly urge others to consider brands that support their customers.

I purchased a Carrier unit in 2023. It was used for two seasons and it is now leaking and the evaporator coils have frozen. I reached out to Carrier through the BBB and they requested information but stop responding. I reached out to the installers and they would like to band-aid the issue under warranty until the warranty runs out. I have read a number of similar complaints and I'm curious to know how many complaints are needed for a class action lawsuit. Carrier products are defective and I believe they are fully aware but don't care.

We have a Carrier Furnace and air conditioner. The air conditioner was installed late in 2000, and we're now in 2025 spring. So the air conditioner has only been used for about 4 seasons. At our recent checkup, the tech told us that the evaporator coil was leaking and that it needed replacement. Fortunately, we had a warranty for parts, but the labor on this will be $1,285. We trust our installers, so we know they are not cheating us with labor costs. If we hadn't had a parts warranty, the bill would have been over $4,000. This is unacceptable for a relatively new unit. We've had a Carrier unit previously, with no problems. This one is a piece of junk. I have no idea why the quality has degraded. We have no faith in this company now, and will never buy another Carrier product. We would like to support a U.S. made productc, but noticed that Carrier moved its operations to other countries in 2016.

We have 2 carrier roof top units for our small business, both installed 5 years ago. The small one no problem in 5 years, the slightly larger unit has now gone through 4 blower motors in 5 years at a cost of about $2000 per failure. Carrier customer service is useless and doesn't deserve the name "service" and clearly there is an underlying problem with the design that Carrier won't admit to.

The company will not send out parts. My heat pump company told me they quit carrying Carrier heat pumps because they cannot get the parts from the company. My unit broke down an March. It's still under warranty. They can't get the part from Carrier until August. Now I have to go without air conditioning all summer.

I purchased two new Bryant air conditioning systems made by Carrier in December 2023 for my two-story home. The upstairs air conditioning compressor failed in January 2024, and the downstairs one also failed in December 2024. The labor cost me over $3,000. Do not purchase Bryant air conditioning systems as they are unreliable.

New system 3/24 and techs to my house twice. Once to do normal maintenance and an emergency call at 4 in the morning because unit stopped working and 22 degrees outside. Left message for on-call tech and no response. Called again at 5:30 and still no response. Finally received call at 10:00 am. Tech notified I was disabled vet with service dog. Means nothing. He told me he answered my 2nd message but fell asleep. Great emergency service. Would highly recommend. Stay tuned.

Moved into a new townhouse in June 2021 with a Carrier model 25hbc537a300 heat pump. So far have paid $162 to replace 60amp breaker, $777 to replace fan motor and $1274 to replace compressor for a total of $2213 on a unit less than 4 years old. Even though the parts were on warranty, the out of pocket expense is outrageous! Enough said.

After less than 4 years the proportioning valve died, no heat pump. They will replace the part but the 8 hrs of labor and recharge of system is not. My last heat pump lasted over 14 years without a problem. My carrier pump model # 25hce424a003 is dead. Furthermore they won't let me review product on their website.

We have a 2.5 year old Carrier HVAC system in our new home. It needs coils, condenser, Freon and new outside unit. It has frozen up causing water damage in my new home. Carrier will replace parts only with a cost of 3 grand labor to me! Unacceptable, this unit needs replaced at the company’s expense. HVAC systems do not go out in two years. Horrible product. Horrible company. Buyer beware.

Even though I am a registered nurse for almost 27 years now I have a sound mechanical background. I purchased a 2.5 ton central heat and air conditioner from a local certified contractor and had it installed in July of 2021. The first month of installation the home temperature was over 84 degrees, with thermostat set at 72. Technicians would evaluate and shoot more Freon in. In January the TXV valve went out and the unit was literally an iceberg attached to my home. The unit still was not performing as well as a contractor grade Goodman unit that I upgraded from.

Had a local HVAC Carrier dealer install model 38MGRQ36D-3 for my 48x64 shop. Loved the air conditioning in the summer, heat is decent for winter but struggles below -10. Not that many below zero days in Wisconsin so not a big deal, however going into my 2nd winter the circuit board went out, and guess what it's December 12th and my HVAC informed me they're backordered till end of January. Extremely disappointed in Carrier and will never purchase a carrier product again.

Purchased a Carrier heat pump in May of 2022 to replace a model that hadn't worked very well for the 10 years I had it. So excited to get something that actually worked. Except it doesn't. Every winter, something happens. Last year, a board went out and it was 5 weeks before they got a new one. In that time, the furnace ran without the heat pump. My electric bills for those two months was over $1,000. This year, it's started acting up again. Took 4 hours for the heat to go from 65 to 68. But labor isn't covered anymore of course. I'll have to go to wood if this continues. 13K down the drain and nobody cares.