Carrier Heating & Cooling Reviews

System is less than two years old. Only began using it about 6 months ago. Already issues with Damper and motor which after doing some research is a common reoccurring issue for this brand. Could not get a human on the phone from the manufacturer or installer. Installer is a small dealer not even listed on the carrier website yet I paid the contractor (Racing Green) 26k for the unit which apparently must be serviced by these guys if Carrier is to honor the warranty. Why can’t any Carrier dealer make a warranty claim? Seems crazy the same people who apparently didn’t install it correctly get another chance. First and last Carrier.

Had a brand new system installed. Hasn’t worked from day one. They said it was the compressor. They replaced the compressor and decided that the coils were leaking and Carrier does not want to cover it and I paid $4000 for the system to be installed.

Do not purchase a Carrier product. I purchased an expensive heat pump when I purchased my home and now can find filters for it (required to be changed 2-4 times per year). I contacted Carrier and they couldn’t care less. Will never use Carrier again!!!

If I could give less than 1 star, I would. We built our house about 2 1/2 years ago. Our builder uses Carrier. I my last home was built 15 years ago and I really had no issue with it. Well Terri and a half years later I’ve had to replace a fan motor, luckily under warranty, but $1,000 in labor and a restock fee was a bit disappointing. Two months later I’m spending $1800 to replace the condenser coil. I complained to the installer and they said, “Yeah, Carrier sucks now. Their quality has is terrible, we never recommend them, and we only installed it because your builder told us to…”. Since we weren’t given a choice, I’m guessing my builder was just trying to save money. Luckily this part is also under warranty also. Otherwise, I would all totaled I would be spending about $10,000 on replacement parts.

I bought a new house in March 2024 that had a Carrier unit for ac and heating. I have had the regular maintenance completed every six months. In July 2026, the unit would not cool. I had my servicing HVAC come out and it was determined that the compressor failed. While I am thankful the part was under warranty, I am going to have to pay $4,300 out of pocket for labor costs. I am very disappointed in this company and will never buy one of their units. It is upsetting that a two year old unit is broken and needing repairs.

Carrier Infinity Thermostat - Fan set to "Continuous Low" does not run. I have a Carrier Infinity Thermostat and I'd like to run the fan continuously to help balance the temps between the upstairs and downstairs in the house. Even though the Fan is set to Continuous Low the fan will only run while the AC unit is operating. I either have to set the thermostat much lower than preferred so the upstairs is cooler or sleep downstairs because it is too hot to sleep upstairs.

We bought our air conditioner 2 years ago and had it installed by a certified company. The air-conditioner had a bad weld and will not cool due to a leak. It's a 105 and we have no air and they will not respond to the warranty fix after waiting 2 weeks.

There is zero chance I will ever buy a Carrier system ever again. Our house was built in 2020. I purchased the home in 2023 and we have 3 AC units. Two of them have had the blower go out, and each time a new blower is well over $2k. You would hope a unit can last longer than six years, but not with Carrier. Save your time and money and don't buy this brand.

Not 9 years old and I am experiencing the third breakdown, with this repair everything except the condensing coils will have been replaced. While the parts are covered by the warranty these repairs are costing me over $3,500 in labor costs. I will not buy another when it breaks down out of warranty.

Everybody in the HVAC business recommended that we buy a Carrier Hybrid Heat Pump to replace our old Trane system, so we made the mistake of listening to them. Most of the dealers didn't even know how to order a "Gas Pack," so it wasn't easy to even order the unit. Most companies wanted us to buy a stand-alone gas furnace and an outdoor AC unit, but we insisted on a Hybrid, which gave them a problem. They wanted to sell us a new unit, but most of them either couldn't get one or they didn't know how to order one.

Infinity furnace installed in February 2025. April 2026, the furnace did not start. Had error code 35.1. Called the installer and since it was past the one year warranty, we had to pay a service call. The tech noticed this problem was logged in both March and April, both times about the 19th of the month. Well here were are again on May 19th and problem is back. Have been able to get the furnace back running, by power cycling. The installer contacted Carrier and they acknowledged there was an known ongoing problem but had no solution.

Carrier will not honor my warranty. I spent $16,000 dollars on an Infinity system 6 years ago, and the system went down over a week ago and Carrier says the parts are no longer made but they are not willing to do anything about it. The Dealer blames Carrier and Carrier says only the dealer can do anything about it. I am stuck as a senior citizen with 2 senior dogs, sweltering in TX heat and no one will take ownership of what was sold to me. I had higher expectations when I bought Carrier but it clearly is a pattern based on other reviews of the terrible experiences.

I have used Carrier HVAC systems for over 30 years, both commercial and residential products. In the beginning, Carrier had good and reliable products, and I was quite happy with them. However I had nothing but problems with my current residential HVAC system. My current Carrier HVAC is their top of the line residential unit, very expensive. It is less than 9 years old. Within the last 2-3 years, I had the thermostat replaced twice. Yes, the first replacement failed and we had to replace the thermostat a second time. Then the inducer in the furnace failed and that was an epensive part. Then came a big shocker - the inverter in the heat pump failed, and the inverter costs over $7,000. That's not a typo. The inverter, whch is bascially a PCA (printed circuit assembly) costs over SEVEN THOUSAND DOLLARS. Just one part in the heat pump.

I would Not recommend Carrier HVAC to anyone. I have lived in Charleston over 40 yrs, this by far the worst HVAC unit I have had in any home, townhouse or condo. It does not cool down this small, one story home well, it takes over an hour to go down 1-2 degrees (when it works & the sun is going down) and it is only spring, mid 80's, with some humidity...but I cannot get it below 75. It was at 70 at 1pm, now 75 at 4 pm. Is it even working? I have had it checked 3x times in the 1st yr, one problem was resolved-not Carrier's fault, (frog in plate outside) but tech did not believe me it was faulty. I think something else is broken now, it just does not work well. Not happy at all with it...

Carrier heat pump is a piece of junk! My daughter had it installed January 12 and it still does not work. 7 Service calls later (latest being today, March 10 and no success. It did run for 3.5 hrs and then the unit shut down. The installing company has done everything the Carrier techs suggested with no luck. Do not purchase from these guys!!!! I gave this 1 star only because 0 was not available.

I have 2 31/2ton Carrier air conditioners in my home. The yearly pm was done on the units, and the man says both evaporators in the attic are bad. These units were installed in 2022 and both need to be replaced. The cost will be $6000.00 with a 90 day warranty. If we replace the evaporators and they don't last but a couple of years, what's the use? I surely won't buy a Carrier and never will. I will also tell all my friends about the problem.

Yet another company that has customer no service. I have gone to my local Carrier servicing company and they were no help - I needed a spare part that was rusted on the outside condenser. So went to Carrier to try and order the part directly, but they would not help either. This was a terrible experience.

I installed Carrier 59SC2E furnace at 11-25-2026, It always has the burning smell and dirty smell. the re-seller come back and check serval times and can't find the root cause. It is very bad product. Don't buy it.

My Carrier unit is on its 3rd compressor replacement in 2 years. Carrier refuses to replace the unit, and wants to send another compressor. I have close to 1200.00 in labor for repairs under warranty. STAY AWAY from Carrier.

Purchased Carrier split unit and in 4 years it’s been broke more than fixed and gone many months waiting for parts. Their distribution parts CE Enterprise does not answer to Carrier and they don’t care if they help you or not.

Purchase a brand new Cartier infinity AC 10 1/2 years ago. Have had nothing problems, as a matter of fact we went through our service records and it turns out we had a problem every year!! Really never noticed it since the unit was under warranty, well now here we are nicely out of warranty by 6 months and problem!! Another Blower Motor blew up!! This is the third one since we owned the unit. So for a mere $2200 we can have another one! We almost said yes, but come to find out the Blower Motor was just replaced 14 months ago! And now we need a new one???!!! Seriously? We are done trying to maintain and fix the unit. Goodbye Carrier, you refused to work with me when I called you, so another manufacturer will get our money. Stay away from Carrier!!

I have had many issues with my Carrier system installed by 3 Trails Heating and Cooling in Grandview Missouri. Primarily they allow their licensed vendors to not do the warranty work. Please buy a Trane, Lennox or just build a fire because that will work better than 3 Trails Heating and Cooling a licensed Carrier dealer.

Had a 38MBR heat pump installed in 2022. Ran ok for the first two years, but since then it's been downhill. The unit iced up a lot, leaked from a bent Schauder valve, had to have it recharged, stuck in defrost mode had that fixed. Iced over completely only blew cold air, had that fixed, Unit would keep shutting down and restarting, had that fixed. Would not defrost, had that fixed. Now it won't put out any heat, and the fan runs all the time and won't go into Aux heat. The high cost for repairs is more than the high cost of my heating bill. Carrier should replace this unit because its ether a lemon or are they all junk?

We bought the top of the line Infinity gas furnace, thermostat, etc. One of the heat exchangers broke. The labor to fix it $1700. The unit is 6 months out of warranty. From Carrier's literature, it is suppose to have a 15 year life. We have their most expensive unit and didn't get close to that amount of time. Never Carrier again, never the top of the line. Buyer Beware. I called them and there is nothing to be done. Blizzard with very low temperatures is coming in the next 24 hours and we have no heat. Signed, 2 cold seniors.

Moved into a Brand New Home, 6 months old. The outdoor AC Unit is Rusting all over. Very Poor quality steel and they will not Warranty their work. Called and they want to blame the installer, and my Builder. Who builds Thousands of homes a month.

Do not buy a carrier split unit! Coils start leaking within 2-3 years and labor is not covered under the warranty. I have been a carrier customer for over 30 years and their quality is not what it used to be. I purchased four split units in Nov 2022 and three of the four failed by Oct 2025. Customer service only offered a one time $250 voucher to assist with labor. A drop in the bucket. I will not ever purchase another carrier product. Don't take my word for it, search for other split unit reviews.

Installed two Carrier Furnaces. One stopped working after 7 years. It was a cracked heat exchanger. Cost to repair about $2000 CAD or half the cost of a new furnace. Installed a new Goodman furnace instead for $4400 CAD with a 10 yr warrantly. If anything goes wrong with heat exchangers we get a whole new furnace replacement. Heat exchangers should last about 20 yrs. Service guy said since it was running so hot and unsafe he had to tag it and we would be better to replace the whole furnace because who knows what else will go wrong with it?

My new townhouse HVAC motor blew out right after the warranty expired. I called the Carrier manufacturer, and they are not taking any responsibility for why that happened. On the top of that, they are not providing a replacement motor and just told me it is in backlog. This company motor has some defect. A very frustrating situation staying over 20 days without the HVAC system working during December and January.

I bought my Carrier Infinity system thinking I was getting a top of the line efficient system. What I got is a system that is incredibly efficient at being wrong. You have to use their controller to get that efficiency. You could use any thermostat, but will loose variable speed efficiency, and I'm seriously considering it so that I can reliably control it. When I say turn on the fan, I want it turned on now, not whenever the cloud service thinks it's convenient. When I say turn on at 7am, I want it to turn on at 7 am when the sun comes up and my solar panels are operating, not 6:45 before sunrise. The proprietary nonsense is untenable. Worst case of buyers remorse I've ever experienced.

Carrier is the WORST company to purchase an AC unit from. They do NOT stand behind their products. When you call to seek help they give you a complain case # and then do NOTHING. My blower motor fan has failed FOUR times within 8 years of buying a brand new AC unit in 2017. It has failed in 2019, 2023 and now 2025! The coils are defective which drip moisture into the motor fan and that's why they continually blow out. Service men have a hard time diagnosing which makes things worst. DO NOT BUY A CARRIER PRODUCT, ANY OF THEIR PRODUCTS

I have been a loyal Carrier consumer for 30 years and buy their best of the best Infinity units. I have to say that while they’re working, they work wonderful but when they break down the service technicians at a great difficulty fixing them complaining and complaining that they’re very difficult to diagnose. I am sitting on a heat pump that is under warranty that I’ve had seven service calls with nothing being repaired after repairing the computer and all the sensors inside of it. Even the technicians advise against ever buying one of these units and they are the carrier factory service providers.

My Carrier HVAC system had a TXV failure in under two years, which is far too early for a major component in a newly built home. After reporting the issue, I was assigned a case number but never received any follow-up. When I contacted Carrier through live chat and requested a supervisor, the representative ended the chat without assisting further. I have since learned that multiple neighbors in my community are experiencing the same TXV failure, which suggests this is not an isolated incident but a broader quality concern. Between the premature failure of the equipment and the lack of accountability from customer support, this experience has been disappointing for a brand that promotes reliability and long-term performance.

We replaced a 1.5 ton Carrier water source heat pump in our condo in 2019. It has failed numerous times starting within about 2 years of purchase. Many of our neighbors had similar experiences as the building is now 23 years old. Of course, Carrier says it is 'out of warranty' and will do NOTHING to help. I am now faced with a very costly choice: Replace it with a new heat pump (about $10,000) or a new coil ($5,000). The second choice may be "throwing good money after bad" due to the poor performance record of many Carrier heat pump units in general. I have read many reviews and can only say, if anyone wants to launch a class action law suit to make Carrier accountable I would love to participate!!!

Bought a new infinity heat pump 09/2019, in 20/20 and 20/21 had issues and today I have to replace the coil. This is the second Carrier unit and the first had issues as well until I replaced it after 12 years. I felt Carrier was the best out there but no longer feel that way. The coil itself is still under warranty but the freon and labor are not, this is going to be expensive. I called Carrier and all they would say is the coil is under warranty.. I will never buy another Carrier unit.

I wish there was a minus star choice! I chose a Carrier for my new home. I had one previously in another state around sixteen years ago and was pleased. Obviously they are not the same company. They do not care about their customers. They offer no basic thermostat that is without the smart features that some people have a problem with. They don't mind selling an expensive unit with all the bells and whistles but don't care if there is a simple thermostat that handles those features for those that do not use smart devices or "wifi" and have no desire to play with their thermostat features all day.

I was under the impression this is quality brand and I will stay away from furnace issues. For a 3-year-old furnace, I had 4 failures so far and it broke down again. This is not a reliable heating brand.

Carrier’s negligence has cost me $20k on a defective $9,800 HVAC unit purchased in 2020. Over 5 years, it failed 15 times, requiring $10,000 in repairs. Despite this Carrier refuses to honor it fully, offering a measly $5k credit toward a $16,000 R454B system, leaving me to pay $11k+ for their failure. This predatory dodge violates Florida’s FDUTPA and Magnuson-Moss Warranty Act. Carrier’s history of lawsuits: 2008 for defective coils, 2011 for faulty furnaces, shows a pattern of shirking responsibility. [21] I’ve filed complaints with CPSC, FDACS, Florida AG, EPA, DOH, DBPR, OFR, DOJ, DOR, and local agencies. Carrier’s scam must end!

My 3 year old home, my a/c unit has always been loud. It cycles in and out of a vibration noise. Installer has come out several times. Installer company is a joke. Said the compressor was bad. It has always been this noisy from the beginning, so I question if I was sold a bad unit. Once the compressor was changed, it didn't make the unit any quieter, just the vibration noise isn't as prominent. Then it started making a hum noise when it's in the off position at the thermostat. The installer can't figure it out. I have taken several videos of the unit running and the hum. I called Carrier, who stated that my case needs to be escalated and have a Carrier rep come out. No rep came, they instructed the installer to install a new fan motor. The unit is still loud. Done. They also installed a new thermostat hoping this would solve the issue of the hum (contact issues?).

Purchased a Carrier HVAC heat pump in July of 2020, in June of 2021, the unit quit working. This time it was the installer's fault. The control wire from the air handler to the compressor shorted out and blew the fuse inside the air handler. Repaired that problem. The next summer, the capacitor for the condenser fan went bad. Replaced that. The next summer, another fan capacitor went bad. This summer, the capacitor for the compressor went bad. Now three months later, the capacitor for the compressor went bad again, along with the COMPRESSOR! Worst unit I have ever owned! I would not recommend this make to anyone. By the way, the capacitors were made in the USA. Very disappointed with this manufacturer.

My experience with my Carrier unit has been horrible. The unit was installed about two years ago, and with in a few months, the coil, compressor, dampers and several other components had to be replaced. You would think that would solve the problem, jokes on me, the replacement parts were as crappy as the original parts, and they have went out too. Do yourself a favour, and don’t buy a Carrier.