Carrier Heating & Cooling

We bought a new mobile home in 2020 after 2 hurricanes destroyed our home. We bought a Clayton home that had a Carrier HVAC system. Both names were highly reputable so we were happy. Recently our heating system had issues so I contacted Carrier. Surprise! Your $$$$ piece of equipment only has a 1 year warranty. What? Seriously? You, Carrier, only warrant your product first 1 year? Does that sound acceptable to you? Are you telling me that your products are no longer reliable? That's sad. Oh, I contacted Clayton Homes since on their website, **, they mention a limited 10 yr warranty with registration, which I did register the unit. Needless to say, I'm very unhappy with both companies, and will make sure in the future that neither are purchased by me and family/friends.

My aircon is under warranty, was working well until company said, "Oh it's recall product, we are changing a component." Since they changed that part heating stop working, we don't use in winter so didn’t bother us. Then after winter cooling system stopped, still it was blowing air. Inform them so they sent someone to change component again after that didn’t work at all. Since November I am chasing them, one person was trying to help. But last month other person sent email, "Oh he is no longer with us" and stopped replying my emails. I couldn't find Invoice but they said can find from model number but never reply. Very disappointed. Do not buy this product as service is customer service is pathetic. They do not care about customers. They are the one who broke my aircon, they should be replacing and it was a recall.

My furnace is under warranty; yet customer support fails to contact me repeatedly to fix the furnace. I have left numerous voice mails to the contact name and number provided me from Carrier yet no call back. Customer service rep uncaring in manner and speech when inquiring for help for failed furnace so not surprised no help now either. Try leaving a Google review for Carrier in order to warn others; you can't. Horrible experience; I'm a disabled senior.

The unit itself seems to work fine as far as heating and cooling. Problem is it vibrates and you can hear the noise all the way through the house coming up the vents. Very annoying and impossible to get used to. I will never buy another Carrier product and strongly advise anyone out there to look elsewhere.

Installed Carrier 25HCE430AP03 heat pump and FB4CNP030L00 a/c unit in the attic 6 months ago. Summer A/C is ok, during 12/22/22 week temperatures in the DC area went to 8 to 10F, outside unit make so much loud noise on cold nights during the start and stop of the defrost cycle. Got complaints from the neighborhood. It is a very annoying and disruptive sound. I used to have goodman for the last 15 years. Never had any issues. I regret buying the carrier brand despite people's warnings and sales agent tout it as the best brand. It is too late now. Feel like my investment is in the drain.

I got a heat pump 2 years ago and the salesman really touted it up as being amazing. He said I would be way too warm in the Winter here in Wyoming. It's been completely disappointing. If the weather is not too cold or windy, the heat bump does OK but when it's very cold and windy which happens all the time here at 7200 feet, the heat pump can barely keep the house warm. Sometimes I have it set at 86 when it's very cold and windy and even though it's set at 86ﾟ it barely heats things up to 69ﾟ. I wanted to go with a gas system but was talked into this heat pump. Don't ever let that happen to you. This system is not very strong and doesn't work well.

My recent experience with Carrier Corporation has taught me to NEVER DO BUSINESS with Carrier Corp again and sound the alarms to others about this less than reputable company. Over the past few months, I have worked to get Carrier Corporation to complete a root cause analysis of premature failing compressor. I have made over 20 phone calls, I have written letters, I have written emails and written a chronology of events. During this time, Carrier Customer Service has been COMPLETELY UNACCEPTABLE. Simply put, Carrier Corp has a policy that states CUSTOMERS DO NOT MATTER!!! Over the past seven years, our Carrier (Bryant) compressor has prematurely failed THREE times requiring replacement. This averages out to replacing our compressor on average every two years for the SAME Carrier HVAC unit.

We installed and started up two Carrier Infinity 5-speed, 2-ton systems 28 months ago. The south system failed within 3 months due to the failure of the evaporator control valve that was replaced. Not long afterward the evaporator itself failed and was replaced. After that the heat strips failed and were replaced in addition to the strips in the north system. The north system strips failed soon after and were replaced. Back to the south system. The inverter in the outside condenser failed and was replaced. All failures in the north system were within the first 14 months. Now to the north system. About 3.5 weeks ago the A/C would not hold setpoint and a technician was called in. He reported low freon and failure of the evaporator. Upon replacement of the evaporator the tech found that the system would not communicate so he replaced the comm board.

Easily the worst customer service that I have ever experienced. Have called during their supposed business hours only to hear an automated message state, "Sorry we missed you, please call back during our business hours." Really?

A Carrier air conditioner system was installed in our new built home. We. closed our home in 2020. It has only been 2 years since it’s been used and a major defect was found. We were informed a “coil” needs replacement by an HVAC service provider. This coil has a manufacturing defect and therefore it needs replacement in order for the unit to remain working properly. We are quoted $1,200 for labor, as parts are still under warranty.