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Carrier Heating & Cooling
Carrier Heating & Cooling
Overall Satisfaction Rating
1.15/5
  • 5 stars
    1
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    2
  • 1 stars
    43
Based on 47 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Carrier Heating & Cooling

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428 Carrier Heating & Cooling Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Aug. 19, 2018

Purchase a new Carrier A/C unit in April 2018. Nightmare started 3 months later. As of today mid Aug 2018 have had service people out 4 times. Every time it’s something different. When I mentioned I was going into office because we want a new unit. The tech told us that Carrier is known for replacing every single piece but the shell before they replace a unit. Unbelievable. It’s 90 degrees in my upstairs. I cannot believe we are going through this with a brand new AC unit. NEVER AGAIN. PLEASE DO NOT BUY CARRIER. The tech told us, "Your battle is going to be with a multi million dollar company. They don’t care."

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Rated with 1 star
Original review: Aug. 17, 2018

Nothing but trouble with this just 6 year old unit installed in 2012. After thousands in replacement parts and service it still is not cooling my home properly. We bought the home with the system in place and did not have it installed ourselves. So very disappointed in Carrier which I thought built a quality product. Have not contacted the factory but in reading many many reviews just from 2018 it appears that they don’t bother to even stand by their product. Bad, bad business! Be aware—don't purchase the Carrier products! Consumers need to act with their pocketbooks so there are not further rip offs and poor quality products.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 15, 2018

I was a previous owner of a Carrier Gas Pack HVAC unit when in 2009 we decided to remodel our home. Since the HVAC system was 13 years old we decided to upgrade (??) to the Carrier Infinity Gas Pack. This system has been a nightmare. The 10 year warranty ran out because the registration did not get completed when in 90 days of purchase so that became 5 years. The original purchase of the unit was $6200.00 and since 2009 I have incurred over $4000.00 in parts and labor for circuit board, burners, induction motors and refrigerant. I now am told that I need another circuit board $1100.00 which is not under warranty and the unit is 9 years old. I am sorry that this company has a poor CSI but I will not purchase any more of their equipment. Unfortunately I really like the company that I use to service this piece of junk.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 8, 2018

Two weeks without AC in Las Vegas Nevada. 110 degrees outside. Carrier took over a week and a half to place the order for a new compressor (I'm going through First American Home Warranty) and then delivered the incorrect part!!! Anytime you call them, the wait time exceeds 15-20 minutes before you can speak to someone. They don't offer tracking. They have promised me the part every day for the last week and only tell me that it will arrive that day or the next day. FINALLY ARRIVED A WEEK LATE AND IT'S THE WRONG PART!!! INCOMPETENCE AT THE FINEST LEVEL AT CARRIER AND AMERICA FIRST HOME WARRANTY BOTH!!!

6 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: July 31, 2018

We moved into our totally new home in September 2015. Today, with temperatures hovering in the mid to high 30's C our air conditioner does not work because the Compressor is faulty and must be replaced. We have already waited for over 1 week (since July 21, 1:00 PM) and are told the part will be here by August 3. The part is covered by Warranty but the labor is not. We are told it will take about 6 hours labor at $88.00/hr and we will have to pay that. Does this sound like a reasonable deal???

3 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: July 31, 2018

Beware that...if you pay good money for a Carrier Extended Warranty...that your contract may say “Carrier Customer Protection Plan” across the top. May show the Carrier logo…and may also show “Carrier Contract Administration Dept. P.O Box 4808, Syracuse, NY 13221 (800) 227-7437. With all that, the Extended Warranty may not be worth the paper it's printed on. It is apparently still a local Dlr that may, or may not choose to enforce it, and provide a part under the warranty. Carrier Corporation, 1800-CARRIER will not be of any help. I have repeatedly tried and provided contract #s and ser. #s. Unfortunately a waste of time and money.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 30, 2018

The problem with a Carrier unit is that you cannot buy aftermarket parts. A blower motor will cost $600 from them, but if you could buy an aftermarket blower motor it would be $125. A Carrier circuit board will cost you $550 and an aftermarket for any other A/C unit would cost $50. Another problem is they don't stock anything and you have to order from the factory which take 4 days, because they will not overnight anything. I would buy a Bryant if I was going to do this again, everyone carries their parts and you can have them the same day at a much lower price. Think about going for a week without A/C when it's 115 degrees out, before you buy a Carrier unit. I am going through this right now. It is 8 days later and I still have no A/C.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 25, 2018

Built new home in 2012, evaporative coil needs replacing now. The installer never left any owner's manual so I was unaware that the unit needed to be registered to get the 10yr warranty. Contacted Carrier and they basically said, "That's too bad. We can't help you." Almost $2500.00 to buy and install new coil. OUCH. Talked with the installer and he has quit using Carrier equipment due to warranty problems. He now uses American Standard, I will next time too.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 16, 2018

The HVAC system was installed, new, in March of 2015. It seems unreasonable that the evaporator coil should fail within three years, but it (and my neighbor's) did after about three years. Sure parts are warranted, but the labor was excessive for the repair. I'd look elsewhere for a good unit if you have the opportunity.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 9, 2018

I bought my heating and air conditioner on 7/18/16. On 6/24/18, the compressor stopped working and the tech found that the plug and compressor had melted. Although the compressor was covered, my bill was $734. The $4070 Carrier unit did not even work for two years. I think since it was Carrier's fault their unit was at fault that they should have been responsible for the bill since the compressor has a warranty for ten years and didn't even last for two years. They should have at least been responsible for the freon that the unit lost because of their inferior product. I will never buy another Carrier product!

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 4, 2018

In 2010 we decided to go with a geothermal unit in our new construction home. We purchased a Carrier GT 4 ton unit, which we later found out was a ClimateMaster. After 8 years of various service calls, I can say, with confidence, it's not saved us the money we thought we were going to save even though the parts are still covered under 10 yr warranty. The unit had many parts that were known to have issues and still yet the company installed this unit knowing we were going to have problems down the road.

We went on our beliefs that Carrier was a respected brand in Geothermal units. I still believe geothermal is the way to go but I wouldn't trust Carrier as a provider for any heating or cooling units for your home at this time. When we would call Carrier about warranty repairs they would give us the runaround. Finally, Carrier ask us not to contact them anymore and directed us to work with ClimateMaster. ClimateMaster's field service providers in our area are very expensive for labor cost.

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 3, 2018

We purchased a brand new home from DR Horton in August 2012. They installed Carrier A/C model #FB4CNF642. This unit is a piece of garbage! We had to strong arm the original installer into honoring the warranty. So far we've spent >$1500 on a new capacitor, fan blower and freon leak. Unit continues to freeze up. Once we get it going again, it keeps running and won't shut off. The unit is broken again. Needless to say we are at our wit's end. Yippie, Carrier decided to keep manufacturing in the US. THEY SUCK! DO NOT BUY CARRIER. They are not what they were years ago.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 25, 2018

When the President moved to save Carrier jobs, I initially was pleased, as Carrier was the HVAC that came with our home. That system worked fine for 22-plus years and was not new when we moved in. Last year we finally had to replace it and went with Carrier based on past performance. What a HUGE MISTAKE! It's had one heating repair and now we are in the process of a second cooling repair and it's brand new. Since the install, our energy bills consistently have been higher than most of our neighbors. When the heat kicks on, it sounds as if a dragon lives in our basement, making the former home office down there unusable. Apparently the old systems had some sort of inner shield that reduced such noise. Why would Carrier have removed this?? The tech says the culprit for our cooling woes is an expansion valve which tends to stick. Apparently many consumers have this problem with the new Carrier units.

The lines were flushed a few weeks ago to try and correct this valve issue. Here it is, just a few weeks later, and the SAME PROBLEM occurs. While waiting for the repair tech, we've suffered in a hot house and have water from frozen and leaking pipes damaging the newly-painted basement floor. Carrier apparently does not like to send replacement parts until the techs jump through many hoops. I thought I'd researched brands, but I guess I was basing my decision on Carrier's old reputation. Now we are stuck with an expensive new system that is faulty. It does not cool or heat our home as well as the old Carrier system, and now I'm told by several techs that we "should have gone with a Goodman." This is unacceptable. Carrier needs to fix its issues and replace those defective parts at no cost to the consumer and stop using delay tactics to get parts that work to the techs in a timely manner. Better yet -- build the system correctly the first time!

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6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 25, 2018

This complaint is similar to "Lori of Orlando FL." We have a house that’s only 4 years old and have had our AC stop working at least 4 times. We have a 2 story home with a single unit damper system with two thermostats. The main unit freezes up because the damper system doesn't seem to behave properly, precluding return of hot air to the coils. Three repairs have cost nearly $1000 despite warranty! And it's out again.

11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 30, 2018

Carrier A/C warranties are a fraud. When I bought my house from the seller that had the unit installed I was represented that the unit was covered under a 10 year parts and labour warranty. When the unit recently broke down the service company told me that my warranty had expired, even though it was still within the 10 year install period. When I questioned them how this could be so, I was told that the Carrier warranty expires early when an ownership change. When I called Carrier and questioned the representative, he took note, but refused to answer any questions, insisting that the unit was out of warranty. When I asked to speak to his supervisor, he essentially send me to the undesired customer sinkhole. Clearly, Carrier cares zippo for customer care, or rather they care zippo for customers. DONT PURCHASE ANY PRODUCTS FROM THIS COMPANY!!!

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 29, 2018

I bought my home brand new in 12/10. I also have the extended 10 year warranty. In the time that I have lived here I've had AC techs out on 9 different occasions. Replaced blower motor, thermostat & evaporator coils on both units. Due to this we have them serviced quarterly, which has not made much difference. I keep the filters changed, system cleaned. It's just one thing after the other. While the parts are covered by the warranty the labor is not. To date I have spent an estimated $3k on repairs/replacements for a unit installed in a brand new home December 2010. This is beyond ridiculous. Prior to this I owned a condo that was well over 20 years old, original unit, rarely had an issue that wasn't general maintenance or Freon related. These units are garbage! It's more than irritating when I have to consider replacing two systems in my home that AREN'T EVEN OUT OF WARRANTY YET! Garbage products! Made to break!

13 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 24, 2018

The ac unit is 2 years old. Have had problems with it since the company of ACS first installed this garbage for over a year. When they have came out they kept claiming it was a dirty filter. This time I showed them the receipt that it was just put in. It was a TXV valve that has prob been broke since they put it in. It has a 10 year warranty on parts but the company still wants to charge 65 dollars on the part as warranty and 35 dollars to ship it to the local dealer on top of what the repair is. I would not buy this product if my life depended on it again and also contacting the BBB due to I think they are a fraud.

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 16, 2018

My 4-ton 14-seer Sentry compressor 'exploded' & blew the terminal cap off damaging the wire harness. We closed on the home just over 1 year earlier (new construction from Savvy Homes). Even though the parts were covered under warranty (numerous failures have been reported with the LG compressor), Carrier refused to replace or even assist with labor cost. Imagine getting hit with a $2200 repair bill on an HVAC unit that was just over 1 year old. Terrible, terrible customer service.

22 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 12, 2018

Had a new Carrier furnace and A/C installed in August 2013. It totally worked fine until last summer. After several visits by several technicians they replaced a low pressure switch and a coil in the inside unit. Last occurred last fall. I turn the unit on the spring and no A/C. Called the company that installed it since it is still under the 5 year labor 10 year parts warranty. It required 2 lbs of Puron. They never checked for a leak but recommended I have a nitrogen test that would cost me $800.00. I asked why I have to pay for a leak test under warranty. The tech told me that it is not covered under warranty. So they will continue to put Freon in until it goes out of warranty in August then it is all on me. A wasted 9k. Never ever buy or recommend Carrier products to anyone.

18 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 9, 2018

What good is a warranty when the costs are so high it makes it cheaper to replace system (central AC unit), second leak in the outside coil at one of the sweated joints in two yrs and maybe more. Called to see if they would replace condenser but they would only replace the coil making the repair costs too high. So I just fed up with this POS and went with a Trane 10 yrs parts and labor, what a expensive lesson, never again.

18 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 19, 2018

When my Trane heat pump finally expired after more than 20 years, I made the mistake of hiring a company, Bryant Heating and Cooling, which installs Carrier units. Within a year, the defrost board went out. After a few more years the compressor broke, Carrier replaced it under warranty, but Bryant wanted $1500 labor (about 2 hours work) to install it, but finally reduced the cost to $750. After installing the compressor, a valve in the heat exchange unit in the garage was found to be defective. A year later, the unit lost pressure, which was traced to a leaking canister next to the compressor (I'm not sure what it's called). The technician convinced Carrier to supply the part, but labor again was going to be $1500, but was reduced to $325. DON'T EVER BUY A CARRIER! If I have any more problems, I'm going to bite the bullet and replace this piece of crap which I can never depend on.

25 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 16, 2018

My builder installed a Carrier Infinity furnace and air conditioner when the house was built. In only 11 and half years I have spent over $4,000 in repairs on this piece of junk. The blower motor had to be replaced at 5 1/2 months at a cost of over $600. Then the evaporator coil in the furnace had to be replaced after 8 years at a cost of $1,500 due to leaks. Then the heat exchanger and the air conditioning coils had to be replaced after 11 years due to water leaking into the heat exchanger and leaks in the air conditioning coils at a cost of over $2,500. I previously had a Trane furnace and air conditioner at my other house and never spent $1 dollar in 15 years on repairs. Never again will I buy Carrier products. Going to go back to Trane.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 16, 2018

We have a house that’s only 2.5 years old and have had our AC stop working at least 6 times, all for different reasons. We have a 2 story home with a single unit damper system with two thermostats. I would not recommend this system! And the company that installed it was replacing parts and not telling us they were under warranty. Luckily we got a 2nd opinion with the last issue. DO NOT BUY CARRIER or use ONE STOP HEATING & COOLING!

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 13, 2018

Installed a Carrier HVAC in 2016 remodel. A year later the outside coil was leaking. Carrier agreed to replace the defective part, but not the labor costs. $1,000! This week A/C doesn't work and we find out a different coil is leaking. Another defective part that Carrier agrees to replace under warranty but not labor costs. In for another $500! This is absolutely unacceptable. My story is not different from many I've read here. How do we go about initializing a CLASS ACTION LAWSUIT!

36 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 9, 2018

Do NOT buy a Carrier. The blower motor on our $12,000 unit has faulted out after only 36 months. Carrier warranties their AC units for 5 years; however, they charge a ridiculous $176 warranty processing fee and the labor is of course not covered. I tried to negotiate no fee or a lower fee with customer service and the rep I spoke to was very flippant. I fear what other problems may occur with this system if after such a short time something like this has happened. Do NOT buy Carrier.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 3, 2018

40MAQ High Wall Ductless System - Our office "upgraded" the heating system, each room getting the wall mounted unit and a remote. It appears that we have about as much control of the temperature as a two-year-old has bladder control. I downloaded the instruction manual to understand the operation correctly, as we did not get any advice from the installers. The "follow me" sounds great in theory, to have temp adjusted based on the placement of the remote thermostat. What a piece of garbage! We either get cooked or frozen depending if the mode = heat or cool. If the set temp is 10 degrees lower than current temp it still blasts us with hot air!! And don't try and blame it on the user (I DID RTFM) checked offset settings, the batteries, unit communications with the remote, etc. Seems to me, the entire purpose of the unit is to control the temperature! Which it does NOT do. If I could give it 0 stars I would.

10 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: March 12, 2018

Purchased Carrier AC 9/2015; had to replace fan motor in 2016; motor went out again yesterday. The part is under warranty but I have to pay for labor - so far over $1000. This is quite disappointing. I wish there was some accountability and reimbursement for this.

22 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 10, 2018

We had 2 systems installed for our 2000 sq ft ranch on Long Island. The basic systems seem to work well, we were able to heat our house when the outside temperature went down to 7 degrees F. However, the thermostats are horrible. They only read out to even degrees, and they barely regulate that well. We have to set them at least 2 degrees high, and on a cold day (under 20F) we have to set them as much as 10-12 degrees high to stay warm. We collected a few weeks of temperature data and sent it to our installer. They consulted Carrier who said the thermostat must be defective. It has been 2 months and we have no new thermostat. And the only thermostat that works with this system is the one they supply- it's a special thermostat. After spending $18000 have this system installed, I expect the thermostats to work. We are VERY unhappy.

14 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 3, 2018

Our home was built in 2010. Since that time, the day we moved in we had an air conditioning problem with our upstairs unit. It has been 7+ years. We have had repair people out to repair the units approximately 25 times and the problems persist. I wrote carrier in 2010 and they contacted me back to say somebody was looking into the problem. I never heard back. Carrier heating and cooling units are defective and they should be held liable.

19 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 27, 2018

I purchased and had installed a complete Carrier Heat Pump and Air handler system. The air handler failed 3 years after installation. Carrier warrantied the part but it cost over a $1000 for installation and freon. I looked at the evaporator coil and it was total rusted through. How they can manufacturer a product that fails completely after 3 years is unthinkable. Carrier was not willing to help defray any of the installation and freon costs. I will NEVER buy a Carrier product again.

24 people found this review helpful
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Carrier Heating & Cooling expert review by ConsumerAffairs

Carrier has been innovating cooling technology since 1881, when Willis Carrier invented the slide rule, a circular calculating instrument that was the foundation of the invention of modern air conditioning. Carrier has continued its tradition of innovation in the fields of refrigeration and air conditioning, including introducing a more efficient refrigeration solution for retail grocery stores and expanding into the industry of sports complexes.

  • Smart technology: The Côr thermostat works with most home comfort system brands and allows homeowners to control their thermostat from anywhere via any Internet-enabled mobile device. Professional installation makes it easy to get started using your new smart thermostat immediately.

  • Rebates and financing: Carrier regularly offers rebates and special financing offers on some or all of their products. Make sure to check the website before you finalize your purchase to see if you qualify.

  • Customized servic: Perfect for the homeowner who doesn’t know which product to choose, Carrier’s product finder is an interactive series of questions that guides online consumers to the products that best match their needs. Find it on the Carrier website.

  • Troubleshooting resources: Carrier’s website has a thorough resource section for common issues that can arise with air conditioners. Check here first before spending time with a Carrier in-home expert. Any issues that cannot be solved with troubleshooting can be handled with a service visit from a Carrier in-home expert.

  • Energy audits: Carrier energy experts know everything there is to know about heating and cooling. They can perform an audit on your home to help you and your family be more comfortable and save money on energy costs.

  • Best for: homeowners who want to install or replace central air conditioning.

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Carrier Heating & Cooling Company Information

Company Name:
Carrier Heating & Cooling
Year Founded:
1902
City:
Farmington
State/Province:
CT
Country:
United States
Website:
www.carrier.com
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