About Carrier Heating & Cooling
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My aircon is under warranty, was working well until company said, "Oh it's recall product, we are changing a component." Since they changed that part heating stop working, we don't use in winter so didn’t bother us. Then after winter cooling system stopped, still it was blowing air. Inform them so they sent someone to change component again after that didn’t work at all. Since November I am chasing them, one person was trying to help. But last month other person sent email, "Oh he is no longer with us" and stopped replying my emails. I couldn't find Invoice but they said can find from model number but never reply. Very disappointed. Do not buy this product as service is customer service is pathetic. They do not care about customers. They are the one who broke my aircon, they should be replacing and it was a recall.
My furnace is under warranty; yet customer support fails to contact me repeatedly to fix the furnace. I have left numerous voice mails to the contact name and number provided me from Carrier yet no call back. Customer service rep uncaring in manner and speech when inquiring for help for failed furnace so not surprised no help now either. Try leaving a Google review for Carrier in order to warn others; you can't. Horrible experience; I'm a disabled senior.
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The unit itself seems to work fine as far as heating and cooling. Problem is it vibrates and you can hear the noise all the way through the house coming up the vents. Very annoying and impossible to get used to. I will never buy another Carrier product and strongly advise anyone out there to look elsewhere.
Installed Carrier 25HCE430AP03 heat pump and FB4CNP030L00 a/c unit in the attic 6 months ago. Summer A/C is ok, during 12/22/22 week temperatures in the DC area went to 8 to 10F, outside unit make so much loud noise on cold nights during the start and stop of the defrost cycle. Got complaints from the neighborhood. It is a very annoying and disruptive sound. I used to have goodman for the last 15 years. Never had any issues. I regret buying the carrier brand despite people's warnings and sales agent tout it as the best brand. It is too late now. Feel like my investment is in the drain.
I got a heat pump 2 years ago and the salesman really touted it up as being amazing. He said I would be way too warm in the Winter here in Wyoming. It's been completely disappointing. If the weather is not too cold or windy, the heat bump does OK but when it's very cold and windy which happens all the time here at 7200 feet, the heat pump can barely keep the house warm. Sometimes I have it set at 86 when it's very cold and windy and even though it's set at 86ﾟ it barely heats things up to 69ﾟ. I wanted to go with a gas system but was talked into this heat pump. Don't ever let that happen to you. This system is not very strong and doesn't work well.
My recent experience with Carrier Corporation has taught me to NEVER DO BUSINESS with Carrier Corp again and sound the alarms to others about this less than reputable company. Over the past few months, I have worked to get Carrier Corporation to complete a root cause analysis of premature failing compressor. I have made over 20 phone calls, I have written letters, I have written emails and written a chronology of events. During this time, Carrier Customer Service has been COMPLETELY UNACCEPTABLE. Simply put, Carrier Corp has a policy that states CUSTOMERS DO NOT MATTER!!! Over the past seven years, our Carrier (Bryant) compressor has prematurely failed THREE times requiring replacement. This averages out to replacing our compressor on average every two years for the SAME Carrier HVAC unit.
Given the recurring compressor failures, Carrier INITIALLY agreed to do a root cause analysis of the heating & air system to determine the root cause. Given the circumstances of this case, doing a root cause analysis is a reasonable and prudent thing to do. Per Carrier’s request, my heating and air conditioning contractor, Total Comfort, gathered the requested data and submitted it to Carrier online on or about October 17, 2022. This data was necessary for Carrier Corporation to complete their root cause analysis. On November 2, 2022, Carrier requested Total Comfort to gather additional data in order for Carrier to complete their root cause analysis. Except this time, Carrier demanded that Total Comfort cover the costs associated with gathering the additional data for the root cause analysis.
On December 6, 2022, Regina **, Carrier Corporation, Consumer Liaison Executive Offices, told me that the customer is responsible for the paying for the service call to gather the additional data. From my perspective, this is a convenient way for Carrier to shift the burden of responsibility to customer. The reality is there is likely something wrong with my Carrier Heating & Air Conditioning Unit, which the root cause analysis will likely reveal. Carrier will then be liable to potentially fixing the underlying root cause. To avoid liability, Carrier elected to kill the root cause analysis.
We installed and started up two Carrier Infinity 5-speed, 2-ton systems 28 months ago. The south system failed within 3 months due to the failure of the evaporator control valve that was replaced. Not long afterward the evaporator itself failed and was replaced. After that the heat strips failed and were replaced in addition to the strips in the north system. The north system strips failed soon after and were replaced. Back to the south system. The inverter in the outside condenser failed and was replaced. All failures in the north system were within the first 14 months. Now to the north system. About 3.5 weeks ago the A/C would not hold setpoint and a technician was called in. He reported low freon and failure of the evaporator. Upon replacement of the evaporator the tech found that the system would not communicate so he replaced the comm board.
Upon communication the system would not start and it was determined that the inverter was bad. So the inverter was replaced, the system was tested with nitrogen and the freon was replaced. Startup looked good. One day later the system refused to hold setpoint and it was determined that the condenser was bad and needed to be replaced. It's now been over two weeks since then and Carrier reports that they have no idea as to when another condenser will be delivered. Luckily it's been temperate outside or I don't know what we'd have to contend with. Do you think we are happy with Carrier quality and ability to provide replacement parts? And oh by the way, the cost of labor is supposed to be on us because it's over the 1-year warranty on labor.
Easily the worst customer service that I have ever experienced. Have called during their supposed business hours only to hear an automated message state, "Sorry we missed you, please call back during our business hours." Really?
A Carrier air conditioner system was installed in our new built home. We. closed our home in 2020. It has only been 2 years since it’s been used and a major defect was found. We were informed a “coil” needs replacement by an HVAC service provider. This coil has a manufacturing defect and therefore it needs replacement in order for the unit to remain working properly. We are quoted $1,200 for labor, as parts are still under warranty.
After only 2 years the “coil” is needing replacement because of a manufacturing defect and we have to pay over 1k out of pocket. Carrier has refused to do anything about their manufacturing defect other than have the “part” covered. They have emailed me saying our case has been closed and there isn’t anything they can do. Do not buy from Carrier as they’re selling products with manufacturing defects.
We spent more for the Carrier AC units for our house because we wanted something that was energy efficient and dependable. The units are NOT dependable. We've had for several years and they have broken down for a week or longer and the technicians have had trouble servicing them. The parts are very high tech and constantly being updated and so each time we have to have parts ordered and then when they are installed the technicians find other issues needing other very unique parts to Carrier. In the meantime we've gone each time typically a week without A/C in the middle of summer in Texas. I should've gone for a simpler AC unit with higher dependability instead of one that promises all sorts of high tech capabilities but keeps breaking down every year.
Carrier Heating & Cooling author review by ConsumerAffairs Research Team
Carrier has been innovating cooling technology since 1881, when Willis Carrier invented the slide rule, a circular calculating instrument that was the foundation of the invention of modern air conditioning. Carrier has continued its tradition of innovation in the fields of refrigeration and air conditioning, including introducing a more efficient refrigeration solution for retail grocery stores and expanding into the industry of sports complexes.
Smart technology: The Côr thermostat works with most home comfort system brands and allows homeowners to control their thermostat from anywhere via any Internet-enabled mobile device. Professional installation makes it easy to get started using your new smart thermostat immediately.
Rebates and financing: Carrier regularly offers rebates and special financing offers on some or all of their products. Make sure to check the website before you finalize your purchase to see if you qualify.
Customized servic: Perfect for the homeowner who doesn’t know which product to choose, Carrier’s product finder is an interactive series of questions that guides online consumers to the products that best match their needs. Find it on the Carrier website.
Troubleshooting resources: Carrier’s website has a thorough resource section for common issues that can arise with air conditioners. Check here first before spending time with a Carrier in-home expert. Any issues that cannot be solved with troubleshooting can be handled with a service visit from a Carrier in-home expert.
Energy audits: Carrier energy experts know everything there is to know about heating and cooling. They can perform an audit on your home to help you and your family be more comfortable and save money on energy costs.
Carrier Heating & Cooling Company Information
- Company Name:
- Carrier Heating & Cooling
- Year Founded:
- United States
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