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Reviewed Nov. 15, 2023
My only two years AC from Carrier model CA14NA036-A not working. The repair cost me 1500 maybe every year 1500 or more. Warranty not cover labor. If Carrier AC so bad will cost consumers every year 1500 to repair. I hope consumers should know do not buy their AC. I am requesting to replace their AC.
Reviewed Nov. 15, 2023
Installed an HVAC system in 2015. Has 3 zones and has some expensive repairs, but the most irritating thing is remote access. We have a WiFi thermostat to access remotely. It has worked well for 7 years, but it is unable to connect to our new router even though it technically should since it is backwards compatible. $500 for a new thermostat just to get it to work with the most basic WiFi capable. So my new router is $300 and all 30+ devices connected no problem, but the Carrier thermostat won’t connect at all. Technical support claimed that it just wasn’t designed to handle the modern speeds of the networks and wifi. Carrier may build advanced HVAC systems, but they are clearly out of their league when it comes to modern-day IOT technology. Extremely poor technical design, IMHO.
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Reviewed Nov. 8, 2023
They do not honor the class action lawsuit about their faulty equipment. I was told that even with the extended warranty it would cost 2k to repair their mistake from 2 companies on their preferred list. When contacted the company was no help at all and couldnt care less. I would caution anyone looking for a new unit to consider how a company backs its own product when they have a mess up.
Reviewed Oct. 31, 2023
Purchased a new Carrier Infinity system in August of 2017 - top of their range, cost $12K+. In the 5 years since, I've experienced 4 catastrophic parts failures shutting the system down for 3-4 days each time. Twice the compressor board has failed and twice the refrigerant regulator valve in the air handler has failed. Both times were replaced under Carrier's "Warranty", but that only covers parts. Have spent thousands of dollars in labor and hotel bills as a result of these defects. The most recent failure was on Oct 21st, where again the valve replaced a year ago failed for a second time. All Carrier has offered is a lousy $250 gift card to use on parts for their crappy machines that should already be covered by their warranty. I would never recommend Carrier. They make junk. Run - don't walk - away. Plenty of other more reliable manufacturers out there that won't cost you thousands in repairs.
Reviewed Oct. 19, 2023
I purchased a Mini Split 24k BTU only 4 months ago and had it professionally installed by a local a/c company..it is now already in need of major repair and their 10 yr warranty is on parts only… So now because of their defective product, I not only paid thousands for their product, I now have to pay a technician several hundred dollars to come out and have it fixed!! I am so sorry I went with a company that does not stand 100% behind the product, nor do they care! My advice, find a company that does!
Reviewed Oct. 6, 2023
Reference case #**. I purchased a home in August 2022 from KB Homes in Kyle Texas. Air conditioner quit working 10/1 /23 so I called a certified Carrier dealer Garner a/c to come make the repair under your warranty. What I found out was that all you cover is parts so the parts are $102. And the labor and Freon come out to over $1200. I called your customer service and they gave me a $250 credit. I would think after your product is only been running a year that Carrier would take care of this problem. Are your products not more reliable than this? I would hate to see if a major component went out which now I’m fully expecting! Very disappointed in your product and it was 5 days until repaired so endured 90+ temps.
Reviewed Sept. 30, 2023
I bought a new house with two new Carrier units a 3.5 and a 1.5 ton. The larger one lasted exactly 6 years and the smaller just 4 months longer before they had to be replaced. Granted, we live in South Florida where they run practically all year and were builder grade basic models but still would expect better from a company so hyped up.
Reviewed Sept. 20, 2023
Purchased a new Carrier HVAC system in February 2023. System failed to blow cold air Sunday September 17th. Installer of unit said that the air handler has a bad valve, it’s now Wednesday the 20th and unit is still not useable because installer said he can’t get the part from carrier. Very frustrating to say the least. Will never buy a carrier product again.
Reviewed Sept. 18, 2023
We built a new home and put in a Carrier HVAC unit model #ch14nb036b and no we have to replace the evap coil and also the compressor. I called Carrier and received no help what so ever. I am looking at a $4000 bill to fix a product that is supposed to be under warranty. What a joke. Do not use Carrier. They do not stand behind their products.
Reviewed Aug. 26, 2023
We purchased a Carrier Air Conditioning unit in 2019. The air handler model FX4DNF043L00L00EFAA was installed in 2019 and immediately had water coming out of the unit and on the floor. During the first year (warranty) Carrier tried different things to stop the leak to no avail. The minute the unit was out of warranty the attempts to fix the leak ceased. We did at one time call Carrier about the leak and they gave us a voucher for one service call to stop the leak, it did not work. We still have the leak and use towels to contain the leak at the unit. If anyone else has the model air handler please let me know. I think that the unit is defective and Carrier will not admit to it!
Carrier Heating & Cooling author review by ConsumerAffairs Research Team
Carrier has been innovating cooling technology since 1881, when Willis Carrier invented the slide rule, a circular calculating instrument that was the foundation of the invention of modern air conditioning. Carrier has continued its tradition of innovation in the fields of refrigeration and air conditioning, including introducing a more efficient refrigeration solution for retail grocery stores and expanding into the industry of sports complexes.
Smart technology: The Côr thermostat works with most home comfort system brands and allows homeowners to control their thermostat from anywhere via any Internet-enabled mobile device. Professional installation makes it easy to get started using your new smart thermostat immediately.
Rebates and financing: Carrier regularly offers rebates and special financing offers on some or all of their products. Make sure to check the website before you finalize your purchase to see if you qualify.
Customized servic: Perfect for the homeowner who doesn’t know which product to choose, Carrier’s product finder is an interactive series of questions that guides online consumers to the products that best match their needs. Find it on the Carrier website.
Troubleshooting resources: Carrier’s website has a thorough resource section for common issues that can arise with air conditioners. Check here first before spending time with a Carrier in-home expert. Any issues that cannot be solved with troubleshooting can be handled with a service visit from a Carrier in-home expert.
Energy audits: Carrier energy experts know everything there is to know about heating and cooling. They can perform an audit on your home to help you and your family be more comfortable and save money on energy costs.
Carrier Heating & Cooling Company Information
- Company Name:
- Carrier Heating & Cooling
- Year Founded:
- United States
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