Carrier Heating & Cooling Reviews

I would Not recommend Carrier HVAC to anyone. I have lived in Charleston over 40 yrs, this by far the worst HVAC unit I have had in any home, townhouse or condo. It does not cool down this small, one story home well, it takes over an hour to go down 1-2 degrees (when it works & the sun is going down) and it is only spring, mid 80's, with some humidity...but I cannot get it below 75. It was at 70 at 1pm, now 75 at 4 pm. Is it even working? I have had it checked 3x times in the 1st yr, one problem was resolved-not Carrier's fault, (frog in plate outside) but tech did not believe me it was faulty. I think something else is broken now, it just does not work well. Not happy at all with it...

Carrier heat pump is a piece of junk! My daughter had it installed January 12 and it still does not work. 7 Service calls later (latest being today, March 10 and no success. It did run for 3.5 hrs and then the unit shut down. The installing company has done everything the Carrier techs suggested with no luck. Do not purchase from these guys!!!! I gave this 1 star only because 0 was not available.

I have 2 31/2ton Carrier air conditioners in my home. The yearly pm was done on the units, and the man says both evaporators in the attic are bad. These units were installed in 2022 and both need to be replaced. The cost will be $6000.00 with a 90 day warranty. If we replace the evaporators and they don't last but a couple of years, what's the use? I surely won't buy a Carrier and never will. I will also tell all my friends about the problem.

Yet another company that has customer no service. I have gone to my local Carrier servicing company and they were no help - I needed a spare part that was rusted on the outside condenser. So went to Carrier to try and order the part directly, but they would not help either. This was a terrible experience.

I installed Carrier 59SC2E furnace at 11-25-2026, It always has the burning smell and dirty smell. the re-seller come back and check serval times and can't find the root cause. It is very bad product. Don't buy it.

My Carrier unit is on its 3rd compressor replacement in 2 years. Carrier refuses to replace the unit, and wants to send another compressor. I have close to 1200.00 in labor for repairs under warranty. STAY AWAY from Carrier.

Purchased Carrier split unit and in 4 years it’s been broke more than fixed and gone many months waiting for parts. Their distribution parts CE Enterprise does not answer to Carrier and they don’t care if they help you or not.

Purchase a brand new Cartier infinity AC 10 1/2 years ago. Have had nothing problems, as a matter of fact we went through our service records and it turns out we had a problem every year!! Really never noticed it since the unit was under warranty, well now here we are nicely out of warranty by 6 months and problem!! Another Blower Motor blew up!! This is the third one since we owned the unit. So for a mere $2200 we can have another one! We almost said yes, but come to find out the Blower Motor was just replaced 14 months ago! And now we need a new one???!!! Seriously? We are done trying to maintain and fix the unit. Goodbye Carrier, you refused to work with me when I called you, so another manufacturer will get our money. Stay away from Carrier!!

I have had many issues with my Carrier system installed by 3 Trails Heating and Cooling in Grandview Missouri. Primarily they allow their licensed vendors to not do the warranty work. Please buy a Trane, Lennox or just build a fire because that will work better than 3 Trails Heating and Cooling a licensed Carrier dealer.

Had a 38MBR heat pump installed in 2022. Ran ok for the first two years, but since then it's been downhill. The unit iced up a lot, leaked from a bent Schauder valve, had to have it recharged, stuck in defrost mode had that fixed. Iced over completely only blew cold air, had that fixed, Unit would keep shutting down and restarting, had that fixed. Would not defrost, had that fixed. Now it won't put out any heat, and the fan runs all the time and won't go into Aux heat. The high cost for repairs is more than the high cost of my heating bill. Carrier should replace this unit because its ether a lemon or are they all junk?