Carrier Heating & Cooling Reviews

Bristol compressor failed 3 times in infinity and Bristol went out of business. Carrier employee did not know anything of this. That they have gone to Copeland compressor. These is not a car with ton of parts. Spent days to get a simple answer!! Carrier they should move to China and not to be selling in the USA!!! Shame they treat Americans like this!!!

We bought a brand new house in Jensen Beach Fla. in Aug 2015. We keep the AC at 78 degrees and turn it off in the winter. The blower motor fan died on Thursday night. This is just over 3 years. This should not happen. It cost us $125. for the person to walk through the door then $300. to get it fixed even though it is under warranty! Not excitable! Carrier needs to fix this!

Well it's that time of year again when the old AC unit that is only 5 years old fails. You would think spending 6K on a new name brand ac unit would last a few years at least. Once installed the unit lasted about 13 months and the coil leaked inside the house. A new one was installed and Puron re-added and all good, maybe a one off defect right? 4 years later same thing, now the HVAC guys all say it's the fact they used copper and aluminum coils with high pressure Puron, a known failure waiting to happen. The new coil I have coming this week is all aluminum, and it covered under warranty still! But not the 2K plus cost for dyte, Puron, then replacement and yes more Puron! Calling Carrier is a joke, you get top level support that says I need to send an email to the review board. Buy some cheap Chinese AC unit. It will last longer or at least as long.

When the unit arrived from the factory, the plastic door latch was broken. The HVAC installer retained the broken door latch and indicated they'd try to get a replacement. That never happened. When I called Carrier for a replacement part, they indicated they do not ship parts under warranty and told me to go buy the replacement part locally. If they won't honor their warranty with a little plastic part that cost them fifty cents to make, I don't feel they'll be honoring it for large ticket items.

Our Carrier unit was only two years old and we had to have repair techs check out why it wasn't cooling. They found several leaks on the coils. Repaired them and charged us for replacing all the lost refrigerant. Contacted Carrier and told them if their manufacturing was any good we would not have leaks in just two years and they should be responsible for reimbursing us the several hundred dollars we paid out. Go song and dance saying they were not responsible. So since we live in a large community of over 500 homes I posted a nice warning on our Clubhouse Bulletin board telling residents to call me before purchasing a Carrier. Sooo that few hundred dollars they refused to pay is going to cost them thousands in loss of potential customers.

I purchased my house in 2001 and it came with a Trane unit which started to give me issues in 2009. In 2013 I purchased a Carrier unit that has given me issues since before the first year was up. The first service call was before the labor warranty expired but because the unit needed Freon, I had to pay for that and they were back within 2 months and then charged over $1000 which I strongly disputed but still had to pay more than half. That was just the beginning of what has turned out to be the worst purchase I’ve ever made. My unit is not even 6 years old and I’m about to get a 5th compressor.

Replaced a working older Goodman with the 2 Ton Carrier. In the last 4 years the Carrier has shut down at least 3+ times, including again last night, in the dead heat of the Florida summer. Today’s repair most like will be a costly blower fan motor, and will spend another day and night without AC in this heat. But will not be the first time. Have spent $$$ in parts repairs, while my neighbor's 14 year old builder's Goodmans are still running fine. I do not feel that I can go on vacation and leave my home because this Carrier has been so unreliable and could freeze up and overflow. Can only wish that I never chose it.

I purchased a Carrier Infinity series 5 ton, to replace the prior unit that had been there since the home was built in 2006! $10,000, in cash I paid, and the unit is not even a year old yet. I have replaced the inverter board twice, already! Day before yesterday, the house starts to get rather warm, and I run to the thermostat to see a error code 179, outdoor unit communications failure. I call my installer, and they show up, and after 45 minutes, diagnosed another inverter board failure! Spoke to Carrier on the last board, and they told me to contact my installer, basically, don’t call us, after we sold you a piece of junk!

I purchased two Carrier units at the recommendation of the local service company. 13 months in when it's 105 in Texas the motherboard burned out. The service tech told me it was the 14th board he's had to replace! He also said Carrier won't acknowledge that they have an issue with this specific model. Beyond frustrated!

Purchase a new Carrier A/C unit in April 2018. Nightmare started 3 months later. As of today mid Aug 2018 have had service people out 4 times. Every time it’s something different. When I mentioned I was going into office because we want a new unit. The tech told us that Carrier is known for replacing every single piece but the shell before they replace a unit. Unbelievable. It’s 90 degrees in my upstairs. I cannot believe we are going through this with a brand new AC unit. NEVER AGAIN. PLEASE DO NOT BUY CARRIER. The tech told us, "Your battle is going to be with a multi million dollar company. They don’t care."

Nothing but trouble with this just 6 year old unit installed in 2012. After thousands in replacement parts and service it still is not cooling my home properly. We bought the home with the system in place and did not have it installed ourselves. So very disappointed in Carrier which I thought built a quality product. Have not contacted the factory but in reading many many reviews just from 2018 it appears that they don’t bother to even stand by their product. Bad, bad business! Be aware—don't purchase the Carrier products! Consumers need to act with their pocketbooks so there are not further rip offs and poor quality products.

I was a previous owner of a Carrier Gas Pack HVAC unit when in 2009 we decided to remodel our home. Since the HVAC system was 13 years old we decided to upgrade (??) to the Carrier Infinity Gas Pack. This system has been a nightmare. The 10 year warranty ran out because the registration did not get completed when in 90 days of purchase so that became 5 years. The original purchase of the unit was $6200.00 and since 2009 I have incurred over $4000.00 in parts and labor for circuit board, burners, induction motors and refrigerant. I now am told that I need another circuit board $1100.00 which is not under warranty and the unit is 9 years old. I am sorry that this company has a poor CSI but I will not purchase any more of their equipment. Unfortunately I really like the company that I use to service this piece of junk.

Two weeks without AC in Las Vegas Nevada. 110 degrees outside. Carrier took over a week and a half to place the order for a new compressor (I'm going through First American Home Warranty) and then delivered the incorrect part!!! Anytime you call them, the wait time exceeds 15-20 minutes before you can speak to someone. They don't offer tracking. They have promised me the part every day for the last week and only tell me that it will arrive that day or the next day. FINALLY ARRIVED A WEEK LATE AND IT'S THE WRONG PART!!! INCOMPETENCE AT THE FINEST LEVEL AT CARRIER AND AMERICA FIRST HOME WARRANTY BOTH!!!

We moved into our totally new home in September 2015. Today, with temperatures hovering in the mid to high 30's C our air conditioner does not work because the Compressor is faulty and must be replaced. We have already waited for over 1 week (since July 21, 1:00 PM) and are told the part will be here by August 3. The part is covered by Warranty but the labor is not. We are told it will take about 6 hours labor at $88.00/hr and we will have to pay that. Does this sound like a reasonable deal???

Beware that...if you pay good money for a Carrier Extended Warranty...that your contract may say “Carrier Customer Protection Plan” across the top. May show the Carrier logo…and may also show “Carrier Contract Administration Dept. P.O Box 4808, Syracuse, NY 13221 (800) 227-7437. With all that, the Extended Warranty may not be worth the paper it's printed on. It is apparently still a local Dlr that may, or may not choose to enforce it, and provide a part under the warranty. Carrier Corporation, 1800-CARRIER will not be of any help. I have repeatedly tried and provided contract #s and ser. #s. Unfortunately a waste of time and money.

The problem with a Carrier unit is that you cannot buy aftermarket parts. A blower motor will cost $600 from them, but if you could buy an aftermarket blower motor it would be $125. A Carrier circuit board will cost you $550 and an aftermarket for any other A/C unit would cost $50. Another problem is they don't stock anything and you have to order from the factory which take 4 days, because they will not overnight anything. I would buy a Bryant if I was going to do this again, everyone carries their parts and you can have them the same day at a much lower price. Think about going for a week without A/C when it's 115 degrees out, before you buy a Carrier unit. I am going through this right now. It is 8 days later and I still have no A/C.

Built new home in 2012, evaporative coil needs replacing now. The installer never left any owner's manual so I was unaware that the unit needed to be registered to get the 10yr warranty. Contacted Carrier and they basically said, "That's too bad. We can't help you." Almost $2500.00 to buy and install new coil. OUCH. Talked with the installer and he has quit using Carrier equipment due to warranty problems. He now uses American Standard, I will next time too.

The HVAC system was installed, new, in March of 2015. It seems unreasonable that the evaporator coil should fail within three years, but it (and my neighbor's) did after about three years. Sure parts are warranted, but the labor was excessive for the repair. I'd look elsewhere for a good unit if you have the opportunity.

I bought my heating and air conditioner on 7/18/16. On 6/24/18, the compressor stopped working and the tech found that the plug and compressor had melted. Although the compressor was covered, my bill was $734. The $4070 Carrier unit did not even work for two years. I think since it was Carrier's fault their unit was at fault that they should have been responsible for the bill since the compressor has a warranty for ten years and didn't even last for two years. They should have at least been responsible for the freon that the unit lost because of their inferior product. I will never buy another Carrier product!

In 2010 we decided to go with a geothermal unit in our new construction home. We purchased a Carrier GT 4 ton unit, which we later found out was a ClimateMaster. After 8 years of various service calls, I can say, with confidence, it's not saved us the money we thought we were going to save even though the parts are still covered under 10 yr warranty. The unit had many parts that were known to have issues and still yet the company installed this unit knowing we were going to have problems down the road.

We purchased a brand new home from DR Horton in August 2012. They installed Carrier A/C model #FB4CNF642. This unit is a piece of garbage! We had to strong arm the original installer into honoring the warranty. So far we've spent >$1500 on a new capacitor, fan blower and freon leak. Unit continues to freeze up. Once we get it going again, it keeps running and won't shut off. The unit is broken again. Needless to say we are at our wit's end. Yippie, Carrier decided to keep manufacturing in the US. THEY SUCK! DO NOT BUY CARRIER. They are not what they were years ago.

When the President moved to save Carrier jobs, I initially was pleased, as Carrier was the HVAC that came with our home. That system worked fine for 22-plus years and was not new when we moved in. Last year we finally had to replace it and went with Carrier based on past performance. What a HUGE MISTAKE! It's had one heating repair and now we are in the process of a second cooling repair and it's brand new. Since the install, our energy bills consistently have been higher than most of our neighbors. When the heat kicks on, it sounds as if a dragon lives in our basement, making the former home office down there unusable. Apparently the old systems had some sort of inner shield that reduced such noise. Why would Carrier have removed this?? The tech says the culprit for our cooling woes is an expansion valve which tends to stick. Apparently many consumers have this problem with the new Carrier units.

This complaint is similar to "Lori of Orlando FL." We have a house that’s only 4 years old and have had our AC stop working at least 4 times. We have a 2 story home with a single unit damper system with two thermostats. The main unit freezes up because the damper system doesn't seem to behave properly, precluding return of hot air to the coils. Three repairs have cost nearly $1000 despite warranty! And it's out again.

Carrier A/C warranties are a fraud. When I bought my house from the seller that had the unit installed I was represented that the unit was covered under a 10 year parts and labour warranty. When the unit recently broke down the service company told me that my warranty had expired, even though it was still within the 10 year install period. When I questioned them how this could be so, I was told that the Carrier warranty expires early when an ownership change. When I called Carrier and questioned the representative, he took note, but refused to answer any questions, insisting that the unit was out of warranty. When I asked to speak to his supervisor, he essentially send me to the undesired customer sinkhole. Clearly, Carrier cares zippo for customer care, or rather they care zippo for customers. DONT PURCHASE ANY PRODUCTS FROM THIS COMPANY!!!

I bought my home brand new in 12/10. I also have the extended 10 year warranty. In the time that I have lived here I've had AC techs out on 9 different occasions. Replaced blower motor, thermostat & evaporator coils on both units. Due to this we have them serviced quarterly, which has not made much difference. I keep the filters changed, system cleaned. It's just one thing after the other. While the parts are covered by the warranty the labor is not. To date I have spent an estimated $3k on repairs/replacements for a unit installed in a brand new home December 2010. This is beyond ridiculous. Prior to this I owned a condo that was well over 20 years old, original unit, rarely had an issue that wasn't general maintenance or Freon related. These units are garbage! It's more than irritating when I have to consider replacing two systems in my home that AREN'T EVEN OUT OF WARRANTY YET! Garbage products! Made to break!

The ac unit is 2 years old. Have had problems with it since the company of ACS first installed this garbage for over a year. When they have came out they kept claiming it was a dirty filter. This time I showed them the receipt that it was just put in. It was a TXV valve that has prob been broke since they put it in. It has a 10 year warranty on parts but the company still wants to charge 65 dollars on the part as warranty and 35 dollars to ship it to the local dealer on top of what the repair is. I would not buy this product if my life depended on it again and also contacting the BBB due to I think they are a fraud.

My 4-ton 14-seer Sentry compressor 'exploded' & blew the terminal cap off damaging the wire harness. We closed on the home just over 1 year earlier (new construction from Savvy Homes). Even though the parts were covered under warranty (numerous failures have been reported with the LG compressor), Carrier refused to replace or even assist with labor cost. Imagine getting hit with a $2200 repair bill on an HVAC unit that was just over 1 year old. Terrible, terrible customer service.

Had a new Carrier furnace and A/C installed in August 2013. It totally worked fine until last summer. After several visits by several technicians they replaced a low pressure switch and a coil in the inside unit. Last occurred last fall. I turn the unit on the spring and no A/C. Called the company that installed it since it is still under the 5 year labor 10 year parts warranty. It required 2 lbs of Puron. They never checked for a leak but recommended I have a nitrogen test that would cost me $800.00. I asked why I have to pay for a leak test under warranty. The tech told me that it is not covered under warranty. So they will continue to put Freon in until it goes out of warranty in August then it is all on me. A wasted 9k. Never ever buy or recommend Carrier products to anyone.

What good is a warranty when the costs are so high it makes it cheaper to replace system (central AC unit), second leak in the outside coil at one of the sweated joints in two yrs and maybe more. Called to see if they would replace condenser but they would only replace the coil making the repair costs too high. So I just fed up with this POS and went with a Trane 10 yrs parts and labor, what a expensive lesson, never again.

When my Trane heat pump finally expired after more than 20 years, I made the mistake of hiring a company, Bryant Heating and Cooling, which installs Carrier units. Within a year, the defrost board went out. After a few more years the compressor broke, Carrier replaced it under warranty, but Bryant wanted $1500 labor (about 2 hours work) to install it, but finally reduced the cost to $750. After installing the compressor, a valve in the heat exchange unit in the garage was found to be defective. A year later, the unit lost pressure, which was traced to a leaking canister next to the compressor (I'm not sure what it's called). The technician convinced Carrier to supply the part, but labor again was going to be $1500, but was reduced to $325. DON'T EVER BUY A CARRIER! If I have any more problems, I'm going to bite the bullet and replace this piece of crap which I can never depend on.

My builder installed a Carrier Infinity furnace and air conditioner when the house was built. In only 11 and half years I have spent over $4,000 in repairs on this piece of junk. The blower motor had to be replaced at 5 1/2 months at a cost of over $600. Then the evaporator coil in the furnace had to be replaced after 8 years at a cost of $1,500 due to leaks. Then the heat exchanger and the air conditioning coils had to be replaced after 11 years due to water leaking into the heat exchanger and leaks in the air conditioning coils at a cost of over $2,500. I previously had a Trane furnace and air conditioner at my other house and never spent $1 dollar in 15 years on repairs. Never again will I buy Carrier products. Going to go back to Trane.

We have a house that’s only 2.5 years old and have had our AC stop working at least 6 times, all for different reasons. We have a 2 story home with a single unit damper system with two thermostats. I would not recommend this system! And the company that installed it was replacing parts and not telling us they were under warranty. Luckily we got a 2nd opinion with the last issue. DO NOT BUY CARRIER or use ONE STOP HEATING & COOLING!

Installed a Carrier HVAC in 2016 remodel. A year later the outside coil was leaking. Carrier agreed to replace the defective part, but not the labor costs. $1,000! This week A/C doesn't work and we find out a different coil is leaking. Another defective part that Carrier agrees to replace under warranty but not labor costs. In for another $500! This is absolutely unacceptable. My story is not different from many I've read here. How do we go about initializing a CLASS ACTION LAWSUIT!

Do NOT buy a Carrier. The blower motor on our $12,000 unit has faulted out after only 36 months. Carrier warranties their AC units for 5 years; however, they charge a ridiculous $176 warranty processing fee and the labor is of course not covered. I tried to negotiate no fee or a lower fee with customer service and the rep I spoke to was very flippant. I fear what other problems may occur with this system if after such a short time something like this has happened. Do NOT buy Carrier.

40MAQ High Wall Ductless System - Our office "upgraded" the heating system, each room getting the wall mounted unit and a remote. It appears that we have about as much control of the temperature as a two-year-old has bladder control. I downloaded the instruction manual to understand the operation correctly, as we did not get any advice from the installers. The "follow me" sounds great in theory, to have temp adjusted based on the placement of the remote thermostat. What a piece of garbage! We either get cooked or frozen depending if the mode = heat or cool. If the set temp is 10 degrees lower than current temp it still blasts us with hot air!! And don't try and blame it on the user (I DID RTFM) checked offset settings, the batteries, unit communications with the remote, etc. Seems to me, the entire purpose of the unit is to control the temperature! Which it does NOT do. If I could give it 0 stars I would.

Purchased Carrier AC 9/2015; had to replace fan motor in 2016; motor went out again yesterday. The part is under warranty but I have to pay for labor - so far over $1000. This is quite disappointing. I wish there was some accountability and reimbursement for this.

We had 2 systems installed for our 2000 sq ft ranch on Long Island. The basic systems seem to work well, we were able to heat our house when the outside temperature went down to 7 degrees F. However, the thermostats are horrible. They only read out to even degrees, and they barely regulate that well. We have to set them at least 2 degrees high, and on a cold day (under 20F) we have to set them as much as 10-12 degrees high to stay warm. We collected a few weeks of temperature data and sent it to our installer. They consulted Carrier who said the thermostat must be defective. It has been 2 months and we have no new thermostat. And the only thermostat that works with this system is the one they supply- it's a special thermostat. After spending $18000 have this system installed, I expect the thermostats to work. We are VERY unhappy.

Our home was built in 2010. Since that time, the day we moved in we had an air conditioning problem with our upstairs unit. It has been 7+ years. We have had repair people out to repair the units approximately 25 times and the problems persist. I wrote carrier in 2010 and they contacted me back to say somebody was looking into the problem. I never heard back. Carrier heating and cooling units are defective and they should be held liable.

I purchased and had installed a complete Carrier Heat Pump and Air handler system. The air handler failed 3 years after installation. Carrier warrantied the part but it cost over a $1000 for installation and freon. I looked at the evaporator coil and it was total rusted through. How they can manufacturer a product that fails completely after 3 years is unthinkable. Carrier was not willing to help defray any of the installation and freon costs. I will NEVER buy a Carrier product again.

In 2006, two Carrier Infinity heat pump systems were installed in my house to the tune of $25,000. Since 2010 I have not gone a single year without having a significant repair bill for at least one of the units. From 2010 through 2017 my repair bills for the units have exceeded $10,000. The compressor has gone out twice in one system and the other unit was totally replaced under a service bulletin (still cost me $1284.00 even though they admitted it was crap). Ten months after warranty period ended the compressor went out again. They say "nothing we can do". BEWARE!!! Stay away from Carrier, unless you've just got money to throw away.

We bought our Central Florida house over 15 years ago. It came with two Carrier units, one for upstairs and one for downstairs. I can tell you that as long as you service these bad boys and stay on top of them they will beat the heat. They survived countless hurricanes and just nasty nasty heat. To date I have put probably close to $800 in parts but don't forget I have two. So this week we will be replacing them with two 15 SEER Carrier Home Comfort systems. Looking forward to the upgrade and the hi-tech thermostats.

Want to risk dying from Carbon Monoxide poisoning? If you do not, then stay away from Carrier. Our Carrier heat exchanger failed and it turns out this is a very common thing FOR CARRIER, so common that there was a class action suit that saw Carrier doubling the warranty from 20-40 years, but unfortunately NOT issuing a recall, putting Carrier customers like me in the worst possible risk: death.

I purchased my home brand new. The very 1st year had problems with HVAC unit all told every year for the past 7 yrs I've owned this home I have had to have repairs done to unit. Why is there no accountability from the company for such poor work.

New Carrier Infinity Heater and central air system - Concerned product needs to be recalled since initial install issues have occurred. The outdoor unit needed to be sent back on install. Then the inside unit needed to be sent back a few weeks later. 1 Year later in 9-degree weather with no warning from the Infinity app the inside of the unit clogged and now needs replacing again. Carrier is not available on Sundays so if you need any replacement you need 2 days.

I bought the most expensive AC system on the market two years ago from Carrier via an AC company in Delray Beach Florida. Within six months the door was broken, the compressor broke, it needed two new motors within 2 years and the coils had to be cleaned. I purchased a very expensive filtration system and the filters are always filled with mold and the unit keeps breaking down. CAN WE START A CLASS ACTION LAWSUIT AGAINST CARRIER? When I called Carrier they would not speak to me. The thermostat does not work well and is very complicated and there is no manual. They told me to go online. Really for $6,300 I need to go online. What can we do? I was told to replace the motor with NON Carrier Motor but am concerned about that as well. Your thoughts? Is there a lawyer out there to HELP?

Carrier at Home. I'm a 100% disabled veteran and a senior citizen. A faulty heat exchanger resulted in a mandatory disconnection and no heat for 5 days. Carrier Corporate validated my warranty: replace and install part or discount on new furnace. Dealer said 3-day minimum wait if part available to ship over weekend. We opted for a new furnace as 5 days without heat was enough. Carrier found a warranty loophole: "You didn't ask our permission first before you took the discount option." Discount denied. Carrier: "Our core values define who we are and guide every decision we make."

We purchased two Carrier Infinity furnaces 6.5 years ago. Serial number 0711A033962 and 5110A03655. Cappy Heating and Air Conditioning installed them. We selected these because we believed they were the best furnaces. About five years into the life of the furnace one controller failed. Cappy replaced those. ($1000+). Now after 6.5 years the primary and secondary heat exchangers need to be replaced on both units! (My cost will be over $1,000.) We replace our air filters every 6 months so it wasn't poor airflow. It was poor workmanship.

I had two Carrier heat pump system installed in my home in southern Georgia 3 1/2 years ago. Since then I have had to have a service person visit 5 times. Today will be the 6th. The first year there was a full coverage so no real problem. After year one it's just parts. Today the service company will be replacing the indoor coil on one of the units. The cost to me will be over $800. In the past they replaced a fan motor, a capacitor, twice, made two service calls to repair a electrical short that occurred in the same place inside each unit, though 3 months apart. Byrd Heating and air did the installation and service and they are great. The rest of this write up is my opinion...

Purchased a home Aug 2014 that was built in 2003. We have a total of 3 HVAC units. 1 Carrier upstairs and downstairs, both manufactured 2011 and 1 Goodman original to the house. The Carrier unit upstairs has a leaking coil inside. Estimate $1500 to replace. 6 years for a coil to go bad is terrible. I have read that Canada has a countrywide class action against Carrier for this very reason. Why not in the U.S.?

We just purchased the Carrier #fb4cnp060L00aeaa, we have paid the tech to fix the unit. 1st- there was a leak, 2nd- unit not turning off, 3rd- unit just blowing air. Our previous unit lasted 15 years without a problem, we purchased a brand name and we got a lemon and nobody is doing anything about it.

When I bought Carrier I bought 3 tons heat pumps. Carrier decided to change their world class heat pump for a “shell” pump on my models, which I had 12 visits in two years, they covered in warranty one heat pump, and installed the original old style. Now I have 2 pumps not work, and 3 ($1000) thermostats out-of-warranty. This purchase was horrible, all the carrier dealers stat oh... you bought that year... you're screwed.

When we originally had this HVAC solution installed in our home, we had high hopes and expectations. Unfortunately, in our experience, the system has extreme reliability issues. Original installation: Mid to late Spring of 2013 (retrofitted in home built in 1998). Installer: AB **(Kansas City area). FIRST REPAIR CALL: Initial furnace startup failure in the Fall of 2013 - Swapped out the main circuit card. No cost to us as labor was still covered under AB May warranty.

I built a home in 2011 with a Carrier 48ES heating/cooling unit. By 2017 the unit's heater exchanger tubes are completely rusted and the unit must be replaced for a price of over $6000! I find it interesting that Carrier's warranty only covers the unit for 5 years.

7 year old Carrier furnace. Fired up the furnace this morning and a terrible screech from the inducer motor/blower. Figured the bearing failed, but hey, it can happen. Then the repairman came and said they had to replace the inducer assembly and get this, OVER $1000 for the job! This is absolutely unacceptable predatory pricing. I either replace the furnace with a better brand (Goodman) or I bite the bullet and pay the ransom for this Carrier. I'll never buy another Carrier furnace.

So, we had a new home built and our contractor highly recommended a Carrier HVAC system, and we bit. Four years later, a coil is leaking. We pay to add extra coolant as well as dye to verify leak. Upon verification, we had to have the coil replaced. Okay, part fail, and the company replaced the part. But, we were charged for the labor to replace it! WTH? It's a defective part. Why should we bear the burden for replacement?!? I wrote to Carrier (Bryant) and got a terse response regarding their "limited" warranty. No, not good enough!! I wrote back and let them know my feelings as well as my plan to share my experience with as many other who would listen.

Over the past 4 years I have had to replace the blower module on my heat pump 4 times. The latest module is attached to the blower motor which costs me $1400.00. Does Carrier care at all about it’s reputation and it's customers or are they out to make a fast buck off of selling parts? I am a 100% disabled Vietnam Veteran and simply cannot afford to replace the same part every year at a cost of $1,000.00+! Carrier needs to stand up and make their product better instead making them to fail as soon as the warranty expires.

Purchased CARRIER ocean environment, 17.5 SEER Heat Pumps and air handlers for new home. During annual maintenance of my 4 systems, it was determined that one subject unit had leaked all refrigerant. Had to refill at a cost of $550. Maintenance company ordered a new coil under warranty. It took 5 weeks to deliver. Another $500 of refrigerant and $700 in labor was required to make the repair. CARRIER had a known problem with the coils. The lack of stock and the long fulfillment time are logically related. Several false ship promises further belie this contention. Carrier should have made me whole for all expenses. They did not exhibiting lack of concern for the customer and their brand.

I had complaint Carrier for my split ac (1.5ton), this is my fourth complaint for your product. Last complaint was lodged for NOISE OCCUR IN SWING FLAP. Which was done by your engineer Mr. ** who had broken the swing flap and on the same day, when I switch on my air conditioner the swinging flap is not moving, and on the next day I again complain your carrier, then again Mr. ** come from your side as an engineer and said that it is broken by you, and you have to pay for this.

Not only have I had to replace the compressor, I've had the techs out 3 times over the past 3 years because it wasn't cooling properly. Now, I'm told that the TXV needs to be replaced. I've spent over $2,000 in 4 years on this piece of crap. Where is the #Carrierlawsuit?

Purchased a new Perry Home in The Oaks of Rosenberg located in Rosenberg, TX October 2011. Airtron Heating and Air Conditioning installed the unit for the builder. In August 2017 we had a 15 point inspection performed by Airtron Heating and Air Conditioning. After the inspection, we were informed there was a leak in the evaporator coil. The technician inquired about which warranty we had the 5 year or 10 year? The technician informed us after checking with his office that we only had the 5 year warranty, but that if we would have registered the unit online with Carrier we would have gotten an additional 5 year warranty from Carrier.

I called Carrier customer service last year with a valid claim because my outside fan unit on my AC completely rusted out and I was told that Carrier would not replace it. The unit is 4 yrs old on a new home. Meanwhile my neighbor had the same issue with a 5 yr old home and Carrier replaced it. Unbelievable.

I worked in industrial HVAC for over 30 years. We purchased a home that had a 2012 Carrier air handler model # FX4DNF037 and Bryant Condenser. I replaced the condenser motor and cap on a unit that was placed into service 6/29/2012 on July 22/2017. After a storm blew through Sunday evening the evaporator fan blew up on start up. I called Carrier and it only has a 5 yr warranty, I was told sorry have a nice day. This is BS to have a unit 5 yrs old lose 2 motors. Not to mention the cost of the Xm evaporator motor is several hundred dollars.

Carrier put in in 2015. 30 days later TXV was bad. Put a special oil to unstick valve. NO GO. Had to put in another txv. It worked 30 days and stopped. The company in Charlotte put in an Aspen coil at their own cost. It's worked now for 4 months. Glad because it's 97 degrees today. Way to go B&E. The installer says to buy anything but a Carrier.

In 2011, I installed a 5 ton Payne outdoor unit. The contractor told me that Payne had a promotion for 10-year limited warranty if I registered the unit on their website. I did register the unit and print out the registration with 10-year limited certificate. My AC died last month and I called Payne customer relation line. They said that my unit was 5-year warranty and asked me to email the 10-year certificate. They responded that my unit is with R22 Freon and was only eligible for 5-year warranty. My experience proved that Payne would try every way to void their warranty (R22 in my case).

I have had a Carrier Infinity system for 10 years. Within 3 years the compressor went out. A few years later we had a freeze and the heat pump turned on the outside unit breaking the fan. Carrier refused to cover. A year ago the compressor went out again. Carrier was willing to cover the compressor under a 10 year warranty, but not labor. My contract stated parts and labor. They later, after much negotiation, agreed to replace the condenser (including compressor) for $2500 and would extend a new warranty for 10 years parts and labor. Now the unit dies and it's a circuit board. After replacing the unit would not come on again. It took 7 hours on the phone between the tech and Carrier to get it running again. Carrier support was reading a manual to help the tech figure out the problem. Their service even to a technician is a joke. I will never own another Carrier.

Our unit is now 12 years old, the amount of repairs we have done to the unit, we could have replaced it with a quality Trane system three time over. A year into the system, our air handler developed a small leak losing Freon, under warranty, but labor with Custom Air of Florida cost over $700. Variable speed motor was replace three times costing us over $3000. Replaced capacitors every year at $200 a pop. Twice we had to have a leak fixed in the compressor coil, $1000 each time. Carrier is crap. Called them, told too bad in less words. We have a new Trane system going in this Tuesday with a heat pump, all labor and materials covered under warranty for 6K. Screw Carrier, go to Mexico, don't buy their junk.

My dad lives in over 50 park and we had to get a new ac unit. Well 3 yrs later the motor dies and Carrier says they won't cover the warranty because my dad owns the house not the lot it is on, the motor is over $1200. Carrier says they have no obligation. The certified Carrier dealer who installed it says they have never heard of this. Our house is over 95 degrees today 7/2/17. Don't buy Carrier.

My unit is a 4 ton Carrier unit purchased in 2012. The compressor has blown and the replacement of this is $4700. When I called the company to inquire about the warranty I was on hold for over 30 minutes when Diana came on the line and proceeded to tell me that there was nothing she could do for me. She suggested I buy another unit. The unit is not even 6 years old! I then asked if I was to buy Carrier would she offer me a rebate. No, was her reply. Do not buy Carrier. They do not stand behind their product. Average life of a A/C unit is about 12-15 years. Carrier product barely made it half way.

Since our Carrier air conditioner was installed in 2013 we have had to have the coolant replaced in it every year. We are told we most likely have a small leak but that these leaks are very difficult to find. Almost $300 again this year. If I want to pay to have them find the leak and then flush the system and replace the coolant the cost will be another $1000. Sorry to say we are very disappointed with this expensive purchase with which we have no recourse.

I am a Mechanical Contractor in Detroit area. I have installed many Infinity Systems (We stopped selling them in 2012 because of all of the problems!). My own house I built in 2009 has three systems, has had 5 compressors replaced, 4 contractors, 3 controls and one complete condensing unit in 2015 which now does not work and my house is 81 degrees! INFINITY means as long as you have it you will have aggravation. It is junk. I live right on Long Lake Rd in Bloomfield Hills and on June 26th I will remove all Infinity equipment and replace with Trane. I will put all three furnaces and condensing units on the main road with a 12 foot banner which reads, "This is the kind of junk to expect of Infinity equipment." Come by and check it out ** just east of Telegraph!!!

We had just purchased a brand new Carrier Upright Inverter air conditioner which we had installed by accredited personnel of Carrier. The very next day of installation, the aircon would reflect ERROR every time we attempt to put on the unit. We reported this defect but they give us many excuses, wasting our time and just raising our blood pressure. We just paid P100,000 for the unit, and on its first week, we have to try putting it on 3-4 times before the unit actually turns on!! It's been a little over a month, and the people of Carrier and the Abenson Appliance store where we purchased the unit, simply gives us the run-around!!! Where do consumers go for HELP!!!

Had new Carrier air conditioner installed by Bloomington Heat and Air 7 years ago. Last year A/C failed and a hard start was added. A/C failed this week and I was informed compressor was bad. Good news, compressor covered by warranty... BAD news... labor and install is $1000. Nice. My old unit lasted 30 years. Nice progress.

Just closing in on 3 yrs after install already failing. $6000.00 for a piece of crap. United Technologies should be ashamed to even allow their customers to pay their hard earned money for defective equipment and that know what they are selling.

My Carrier air conditioning unit is less than 12 years old. The compressor has failed and seized. I understand the industry average should be 15 to 20 years or more of life. I paid a premium for my Carrier unit when I bought it. I contacted Carrier and they said it was out of warranty and basically it's my hard luck. Based on my experience if you want an air conditioner to last longer than 11 years 10 months, don't buy a Carrier unit. I live in Chicago. I wonder how long this unit would have lasted in Texas.

I built a new home which we moved into in 2014. The only equipment which has failed has been my Carrier gas furnace and outside a/c unit. I have had the coil in the furnace replaced, the blower motor replaced, a leak repaired on the outside unit and once again I am without air conditioning waiting on a service call which will take 3 days. My units carry a 5 year warranty (parts only, labor was for one year I believe) which could have been extended to 10 if my units were registered (for marketing purposes I was told) within 90 days of closing on my home. With the mountain of paperwork/moving/dealing with banks/contractor I missed this deadline. I cannot say they, I wasn't handled a piece of paper at some time telling me to do so. Even though I am still in the initial warranty period, and Carrier could obtain my data for marketing purposes, they will not extend my warranty for the additional 5 years.

After 5 years my Payne heat pump unit is almost completely rusted away. Even though there is a 10-year warranty "rust" is not covered by them. Payne customer service said they couldn't help me but I could call their parent company who owns Payne, Carrier, and Bryant. Of course United Technologies ignored all attempts to contact them and obviously it is the protocol for these hvac manufactures to have someone call the corporate office because they know there will be no response. Bad product. Bad customer service.

The unit has had to be fixed twice a year. I bought the unit 2010. The first year I had to replace the blower fan motor then the control board. Second year the compressor quit then it had a leak. Same thing every year one thing or another. I will replace it this year but not with another carrier unit. A big fan would be better.

Carrier Comfort 80 gas furnace blower motor & cage failure- The blower motor and blower squirrel cage have both recently failed on this 9-year-old unit. Preventive maintenance twice yearly has been consistently scheduled. Warranty was for 5 years for all parts except heat exchanger (10 years). Cost to replace both of these items was $960 less my 15% discount for being a "preferred customer". VERY HIGH PRICES! The tech volunteered that Carrier's prices on replacement parts is high. I found the same parts on other HVAC supplier websites for much less - I was initially not comfortable with handling the parts change out, but now seeing how it was done, could probably have done it myself & saved a bunch of $.

I purchased from CARRIER a 3 ton, 2 speed heat pump and Infinity 2 stage, variable speed gas furnace in May 2005. In 2012 I had to replace the capacitor and compressor. The compressor was under warranty, but still cost me $568. In September 2016 I had to replace the evaporator coil to the tune of $975. Now I am told that the compressor needs to be replaced. The compressor is less than 5 years old! I called Carrier to voice my concerns and was transferred to the next level of customer service. Stephanie #** was rude. DO NOT BUY CARRIER PRODUCTS!

I purchased two Carrier Infinity units (one lower, one upper), 2008, 2009 and have both units serviced in the spring and fall. My lower unit send a code (system failure), contact technician. I contacted the dealer and dealer came out the next day to investigate the code. The dealer reported that the compressor needed to be replaced. My agreement was 10 year warranty on compressor. The dealer offered to replace the compressor for $400 labor as labor was not included in warranty agreement.

The heat pump function on our 1 and 1/2 year old Carrier unit is not functioning properly. What happens is that when a steady temperature of 68 degrees is set, the unit buzzes and then fails to come on. Then it buzzes again and fails to come on. Then buzzes again and fails to come on. (Repeated on purpose.) Had the installation company come out yesterday morning and they found nothing wrong. The "board" was not fried. They tested all "terminals" and said they were okay. Paid $80 for the visit that did nothing. Like to wake up every minute or so as your heat pump fails? Buy a Carrier unit!

When we needed to replace our AC unit we were advised by Lindstrom AC & Plumbing that the Carrier unit (Puron 4 Ton Air Condtioner) was the best and most advance unit for our house. In the 6 years we have the unit we have at least 4 service call per year for things going bad. They have replaced the Compressor after only 3 years, the fan motor, the thermostat, the control board, the micro cap & the contactor switch 2 times. Our old unit was 14 years old and in all that time had only 2 service repairs. Lindstrom is a great company to deal with and must be losing a ton of money for all these service calls. This week alone Lindstrom has been out 3 times as each time the unit gets working it breaks down again! The service techs tell us they have had a lot of issues with these units so maybe Carrier should step up and replace the unit!

New installation in new home May 2015. Top of the line heat pump (25VNA048). Coil froze up with massive ice buildup in cold snap December 2016. Faulty coil sensor so unit failed to go into defrost cycle. $232 for labor as out of the 1 year period. Guessing the part cost only a few dollars. Like other postings here I had no response from Carrier. Clearly they don't care. I would not use their products again. Anyone know where the parts are made?

I had the unfortunate experience of replacing two furnaces this year. One was a 12-year old Bryant and the other was a 7-year old Carrier. In both cases, the heat exchanger failed prematurely. In both cases, the technicians informed me that this is a known issue to Carrier with furnaces built between 2000 and 2012. In fact, they have been sued for this exact problem. In both cases, the part was under warranty; however, Carrier does not cover the cost of labor. Labor is the most expensive part! They also replace the exchanger with the same exact part that is known to fail! The cost of the labor and the other impacted parts cost half as much as a new furnace. In both cases, the technicians, which I trust, suggested that I not put any more money into the old furnace. The CO levels were through the roof, so they refused to turn the furnace back on due to safety concerns. Of course, the most recent happened during 3-degree weather in Minnesota.

I have several Carrier and Payne HVAC systems in several houses. I had 2 very simple technical questions regarding their thermostat. (Can the unit humidifier be set to greater than 45? and Where is the humidity sensor?) Called Customer Service looking for Tech Support line... no tech support line, they know nothing, suggested I call local "Carrier dealers," i.e. local contractors. I did, they had no idea why Carrier would refer me to them. They don't offer tech support (as they shouldn't). I called back Carrier, went to Level 2 customer service... same BS, unbelievable... no more Carrier products.

Purchased 2 model FB4CNF024 Carrier 2 ton heat pump 7/11/2014 and has had service checks by installer yearly. First blower motor out in 11/17/2015 replaced promptly under warranty. Second blower motor under warranty has just went out 11/23/2016 and told blower motor on back order til February 2017. This is on the same unit in the bedrooms. What is a senior citizen to do with severe neuropathy after brain surgery and very cold sensitive. If you use different motor voids warranty so must go without heat through winter. If I could give Carrier less than one star I would.

4 year old unit that breaks at least once a year. Broken compressor in year 1 covered under warranty and labor. Froze lines year 2 and leaked freon. No warranty and paid $300 labor. Year 3 blown capacitor, $150 labor. Year 4 broken coils in upstairs unit, labor cost $1000. No help from Carrier and audacity for support team to say "thank you for using Carrier" after displeasure relayed to them. You would be better off blowing into your house than getting a Carrier. Never again will I get a Carrier.

I have two top of the line Carrier Furnaces. Both have been serviced annually. Both crapped out requiring major repairs after 6 years. Both were sold with 10 year parts warranties as they were high-end models. Now however, Carrier refuses to honor the warranty - even for parts. They claim a legal technicality buried in tiny fine print. Customer service was not responsive in any way. Both for reliability reasons and because of their unwillingness to honor their warranty, I would join the chorus of voices suggesting to avoid Carrier.

I replaced 13 year old Trane units that performed flawlessly for two Carrier Inverter units top of the line for top efficiency with the promise of quiet and reliable and an overall install cost of 50K. In year two one unit's outdoor inverter caught fire and was backorder for nearly a month. While they paid for the part I had to pay $1200 of labor not covered and was without AC for a month. Then the second unit failed who was installed a year later with some freeze thermostat malfunction and a bill of 1400. Again labor not covered and a month delay on getting parts. So all the energy savings and huge investment barely pay for the repair bills.

I purchased a brand new heat pump August of 2014. I live in an area where you don't need to use the heat pump but only a few days a year. In the winter I use a gas fireplace or the gas furnace. September of 2016 my heat pump was making a metal on metal sound so I had a hunch I was having a Freon leak. I called my service technician who confirmed via a nitrogen test that I had a Freon leak. This basically is a new unit since it doesn't get used very often. I called Carrier to see if they would help with labor charges as my brand new unit now is going to cost $1,500 to fix just in labor charges which includes the $507 charge to test for the freon leak plus another $105 to replace freon. They were less than sympathetic and fully stated they do not help with labor charges no matter the circumstance.

Purchased unit 4-3-2014 for $10,000.00 plus additional $1,000.00 for UV installation. Parts needed replacement within the first 30 days of installation. Last part replaced was done on 9-22-2016 and it was a fan motor. The parts are covered by warranty but the $375.00 for labor for this most recent repair is not, nor is the $125.00 yearly "check up fee". I contacted Carrier and asked about the possibility of them having a "lemon policy" to get some relief. No luck, just boilerplate response. Never have I dealt with such a "big" name company that acted in such a slimy manner. I would never purchase anything with their name on it again and would strongly tell others to keep their money in their pockets and use someone else. For what I have spent, I could have purchased multiple local name units and not had the issues that I have and continue to have. Shame on you Carrier!

My Carrier unit installed about two years ago (summer 2014) and still under warranty, has performed poorly for most of the Spring 2016, starting in May and running through the summer. After several “diagnostic services” (paid for by me, out of pocket) - My Carrier-approved contractor/installer Air Professional Associates LLC (APA) informed me that they traced the poor performance to a faulty/leaking condenser in the original Carrier unit... AND Carrier told them that it will only replace the part, but will neither repair the unit to functioning performance nor pay for the labor required for APA to repair it.

On October 24, 2014, I had a new Carrier air conditioner installed. Unfortunately, the product has not performed well and to our expectations. As of May, 2015 the unit was making an unusual loud noise, although the technician was not able to find anything wrong. In August, 2016 the unit was making a loud noise again. This time we also noticed water leaking and that the unit will successively go on and off. The technician determined that the unit's expansion valve was faulty. In August 2016 the repair was completed. While the parts were covered under the warranty, we incurred expenses for the labor in amount of $375.00. In addition to the expense incurred and the hindrance of not having AC in 100 degrees weather, we had to twice take time off from our jobs, once to have the unit inspected and a second time to have the repairs done, which took nearly 5 hours to complete. We were disappointed to say the least and find it unacceptable that a new unit that has been in use for less than 2 years, to have such issues.

This unit is junk. After only 15 months the compressor went out. While they covered the part they refuse to cover the labor. The rep I spoke with said they will not pay labor cost. The rep was very short and matter of fact about this. It seems she's said this a few times before. After reading all the complaints I guess I didn't do my due diligence. If this blog will help one person not buy a Carrier then I've done good.

Extremely poor technical staff. Original install of system required 5 returns to home before calling in a Carrier rep to fix a brand new setup. Service techs never bring tools and diagnose by seat of pants WAGS (wild ass guesses). Avoid Graham heating or suffer the consequences. They are the worst. Carrier needs to drop them as a Dealer. It's hurting the brand.

I installed a brand new 4 tons commercial unit on 9/29/15. The unit was installed by licensed technician. The unit was serving a one of my commercial tenants. In February 2016 the unit stopped cooling due to a defective valve. The valve was replaced, although it was under warranty I have to pay for part and labor and new refill of freon.

were polite and professional. I had zero issues with the way they treated me but the message was poor. I will try to keep this as short as possible. We purchased a 3.5 year old home last year. The previous owner almost never used the AC. He figured that they ran it maybe 3 weeks total in the 3 years they had the home. We purchased mid summer and ran it sparingly last year. This spring we had to have it charged and again 6 weeks later. Another month later it was out of refrigerant again. They came in with a sniffing tool and found a leak in the evaporator coil. We had $500 into service calls at this point. I was told that it was manufactured on Aug 19th, 2011. I called in Monday August 22nd, 2016 and was basically told that I was out of luck because the warranty ran out on Friday.

My central unit went out in 2009 and it was replaced with a Carrier unit. Yesterday with 90 degree plus weather it started sounding like an airplane about to take off. Yes, you guessed it, the motor is out! The worst part besides the cost of the replacement is that Carrier decided to extend their warranty if purchased in 2013 or after! How convenient for them! These things should always come with a 10 year warranty for the price you pay. If I could have rated this zero stars I would have. I feel totally ripped off!

We changed our air conditions 3 years ago with two 2 ton ACs. Last month in July both ACs stopped working because of capacitor burning and in the other case the electrical motor. We wrote four letters to Pete **, regional head, second to cliff jones, president of Carrier enterprises, third to customer service and fourth to Marketing manager. We go a reply early this month from a Thomas **, director of customer assurance saying electrical equipment failures are common, no design problems or faulty parts. We replaced an AC system that worked for 17 years without breaking down even once. I would strongly encourage all those looking to replace ACs to not choose carrier enterprises AC. Our model nos were 58CVA090.

The reason why I am writing this review is to let people know about Carrier AC units and their customer service. They both sucks. I do really mean sucks. I'm not a complainer, but I've been through hell with Carrier and their screwed up high dollars units. To make a long story short, they know their units have a problem and they will not recall them. Only thing they will do, replace the parts for ten years. Well labor will eat you up alive and the AC companies love it, because it's more money for them. I have problems with my high dollar unit every two to three months. This been going on for five years and counting. I'm forced to get a home warranty to save on labor. So to sum it up, Carrier sucks.

Bought an international packaged unit, a division of Carrier for our house. Within 8 months, the motor gave out and it's not longer blowing air. As I write this, I am dripping sweat in my home. My mother is 50 and we can't sleep. It's South Florida and from the reviews I am reading, I am not alone about Carrier. How can terrible companies get away with this? Now my installer is taking his time getting here but still... months with a new unit and it gives out? And of course, Carrier's "senior specialist" told me to contact my installer... But while it's immoral my installer is taking his sweet time to get here. Shouldn't Carrier be more reliable? Case in point, I will never buy a Carrier again. We have a fourplex plus my mom has a salon, so they lost a lot of potential business.

After 10 yrs I am at my wits end. We have a Carrier single package unit. Nothing but problems from the start. Very poor installation by highly recommended HVAC company. They offer only fair service with a worthless contract. Terrible service from Carrier with warranty parts replacement and general longevity. Very poor customer service. Repeated same problems. Now the motor is gone after only 2 yrs old. Not to mention bad capacitors, loose wires, low coolant levels etc, etc. It was $1009.00 2 yrs ago to replace ENC motor. Waiting for replacement again, at what cost??? Previous unit was a Miller. Not one problem in 25 yrs. Replaced for energy efficiency reasons. Now I am a senior with a heart condition living in a mobile home w/o a/c. Like a breadbox in the desert heat. Carrier you SUCK!

Research on the Internet "Carrier Infinity Communication Fault". Nobody, including certified Carrier repairmen, uncertified independents, AND EVEN CARRIER THEMSELVES HAVE NO IDEA HOW TO FIX IT. In addition, in 5 years I have had to replace a thermostat, a controller board, and a compressor. Those repairs alone added up to more than a new contractor level unit.

I replaced 4 or 5 of my a/c units in my home in Playa Del Carmen with Carrier because I thought I was getting a superior product. I was totally wrong. These units have lasted less time than my cheaper Chinese units at half the cost. One unit has had a control board failure twice in one year and the unit is less than a year and a half old! And of course the Carrier dealer in Cancun warranties nothing. So, needless to say, I am never buying Carrier again.

I have two Carrier central air units. One for my first floor and another for the second floor. They were new when I bought my new house five years ago. Each has had to be repaired three times in five years. They are junk. I cannot wait until they go completely so I can replace them with something reliable. Three different ac techs have told me that Carrier units are junk. Actually they used a different word. When I called their customer service to complain, they were not the least bit concerned. I was stuck with Carrier since my builder uses them in all of their new homes. Do not buy a new house with Carrier ac units!

In 2008 we installed three Zoned Carrier Infinity 95% AFUE furnaces with 16 SEER Heat Pump Coils/Condensers in our home. There are two 3-Ton systems and one 4-ton system. Two of the systems have Infinity Air Filters and all three have Carrier Humidifiers. There are a total of 10 zones on the system. In the last two years, I have installed two 4 Ton Carrier Infinity Dual Stage Furnaces with 16 SEER Heat Pump Coils/Condensers where I work. All five systems have performed great. We have had no warranty issues or non-warranty issues. The systems cool and heat as expected. All were installed by the same highly reputable contractor. I highly recommend Carrier units.

Bought our Carrier Infinity unit and had it installed in 2009. We were told it was the 'Cadillac of HVAC systems'. Last year one of our thermostats failed which cost $500 to repair, just a few months outside of the warranty. Now, we're in the middle of August in 100 degree heat and the entire unit failed completely. We need to replace a compressor, a relay, 2 capacitors and get refrigerant recovery. Total cost: $3,750. Meanwhile our house is sweltering. Despite my frustration, I politely called customer service for advice and the 'advanced service' agent was rude. 'There's nothing we can do, you're outside of warranty, sorry.' Buyer beware. My advice - if you're buying an AC unit, look into warranty and try to get more than five years.

Purchased 2 Infinity Series A/C units in April 2014 at a total cost of over $25,000. Just 2 days ago, the module and blower motor failed on 1 unit. While Carrier warranties the parts for 10 years, it does not cover labor. It seems inconceivable to us that their warranty for a part, which cannot be replaced by a consumer, does not accommodate the nearly $400 cost of replacing that warrantied part when it fails - particularly within 2 years of a 10 year warranty.

In 2010 we had Carrier HVAC installed. Since then the motor in the heating unit has been replaced, under warranty. Our service technician told me that Carrier knew that it was faulty but would only replace the part when it failed. Now we have to have the AC coils replaced because they are leaking coolant. According to the service technician the copper tubing cannot keep up with the pressure so it needs to be replaced with aluminum. Unfortunately this part is past the 5 year warranty, by one year, and now we have to pay $1,070 to have it replaced. I would not recommend a Carrier HVAC system.

I purchased the Infinity 17 Unit in 2009 with, according to my contract with the dealer, has a 10 year warranty. Recently the compressor went out and upon trying to replace it, I was told the warranty was only good if the products were registered. They (Customer Relations at Corporate Office) stated that registration for the unit was not completed. It only shows the registration for the furnace which extends that warranty from 5 years to 10 but did not show the same for the compressor.

Very dissatisfied with the quality of our Carrier 4 ton air conditioner (model 24ABB348A003). The compressor failed after only 3 years and it was not a blow out failure. The technician said it is internal failures most likely due to the quality of the compressor. The warranty of course only cover the park itself, not even the coolant they have to refill after reinstall the compressor. The diagnosis and the replace of the compressor cost about the 1/4 of the original cost and install of the air conditioner. It is ridiculous to have to spend so much on labor to fix a major component on an problem most likely due to the quality of their product.

In less than three years of installing a new heat pump, we have had the upstairs computer board replaced, the outside capacitor unit and the upstairs blower motor. I have a case # given to me from Carrier for the concern of the unit. Of course, they say they haven't had any complaints for these particular parts not lasting. According to all of the concerns I see from the reviews, I beg to differ. They have told me they will send a Carrier representative to us to have our unit evaluated if we have another problem as all things have been the inner electrical or computer parts. I have had no concern with our installer... just not happy with the product. I feel like spitting bullets.

Just installed a new 2 1/2 ton Carrier air conditioner. It emits 85 decibels of sound. It was advertised to be as low as 65 decibels. This is intolerable at night! Carrier could care less!!! NO recourse for me. Buying Carrier was a colossal blunder! I have no one to blame but myself. As it turns out American Standard was the best choice. Trane was second. That was based on exhaustive research, after the purchase. I found what seemed to be endless complaints against Carrier. How do you test drive an air conditioner? Caveat emptor!

We installed a new expensive Carrier heat pump/AC system in 2002. Over 14 years we had to replace the Bristol compressor 10 times. Our HVAC service company and Carrier said we were the "only ones" who had this problem and they did not know why. All lies as I now know. The compressor failed again this year (2016) and the HVAC service company we use said they can't replace the Bristol compressor this time due to a lawsuit between Carrier and Bristol, so we had to replace our whole system. We would never install Carrier again. Carrier charges huge but gives you junk. If we hadn't taken out a $900 10-year labor charge warranty when we bought the system, we would have been out thousands of dollars to replace 10 compressors. Don't ever buy Carrier! They are no longer using Bristol compressors, but the substitute compressor brand they are now using is reputed to be just as bad.

Our heat pump compressor and related parts that were installed in our residence in 2011 required a replacement parts July 2016. We are very dissatisfied with the quality of our "top of the line" Carrier Heat Pump System. Parts are warranted for 10 years, but the issue remains, if the system is what Carrier boasts this system as their top of the line product, why do we need to have to pay for the compressor and related parts to be replaced.

As a manager for a mechanical contractor it is very hard to look my customers in the face and tell them that the new heat pump we just installed doesn't work. This has happened 3 times in less than 90 days. One was short compressor mounting bolts from the factory and the refrigerant line broke during shipment. Carrier said it was a warranty issue. I say a factory defect! They wanted me to fix and not provide a replacement. Took a lot of my time 15 plus hours but they finally replaced. Today new unit had a bad transformer and would only heat. When switched to cool compressor would only run for 15 seconds and would shut off on high limit. Brand new unit needs a reversing valve.

In 2011 we purchased a dual fuel heat/air. By 2014 it was leaking. Replaced the evaporator, at the cost of $700 not including the Freon we had added to the system. Then by 2016 it was down. Freon again. This time condenser leaking. $200 for the Freon, another $84 to find the leak, and now 1$278 to replace the coil. We asked carrier to replace the whole heat pump as we must have a "lemon" and they sent info to product review, we thought they were considering helping with at least the labor costs if not a whole new unit.

My unit is 8 years old and I have been having service calls every year for the last 3 years, now my control board went out! I will be looking for a different brand soon. Carrier's quality has gone way down.

Outside unit is running, BUT Blower never comes on. Tried shutting down Thermostat, and then resetting both sets of AC breakers. 30A and 50 Amp. Restarted system same result. States COOLING outside, unit fan running, BLOWER not running. Called service and left message 11PM. Stayed up until 1:15 AM getting all my fans running as I had no AC now.

I should have known better not to purchase a Carrier heat pump when Carrier doesn't do site visits like Trane. My Carrier heat pump had a service recall on the thermostat the first month, no notification. My coil now has a service recall because of a manufacturing defect, no service recall notification or call. It add insult to injury, they will not allow me to use my Cool Cash Rebate of $250 and I have to pay for the coil to be installed. They can't even tell me how long it takes to install the coil. The deal is telling me 4 to 5 hours at $110 and another hour to determine the problem to begin which should have been automatic because of the service recall issue. There is no customer service and the Carrier is a piss poor product and the guarantee of 10 years is a joke!

I will never buy Carrier again!!! Had 2 systems (2-ton & 3.5 ton) install on a new home in 05/2011 (San Marcos, TX). The 2-ton the blower motor went out in 07/2013, had to pay Labor $404.00. The 3.5 ton the blower motor went out in 07/2015, paid $325.00 (I had diagnose the problem for the technician, and gave him the specs for the motor so he had it when he got there). Now the 2-ton is not working again, looks like it is the motor again. Plan to troubleshot it this weekend. I don't want to pay another $400.00. Carrier should pick up the labor cost for replacing these defective motors!!! I am a Field Service Technician with 30 years experience working with electronics and electrical hardware, and from my experience these motor are defective. I went with Carrier because the A/C in my older (Dallas, TX) was installed in 11/2002, and has worked fine without a problem.

Payne is a division of Carrier Corp. I purchased a Payne central A/C unit in 2011 and have regretted it ever since. By 2014, the unit was not cooling my house. I contacted the installer who came to diagnose and repair. I was told there was a small Freon leak and my vent directions were set wrong and everything should be OK. 2016 - Again the A/C not cooling house. The original technician did not return my calls. I hired another company to diagnose/fix. They told me there was a Freon leak that caused damage to my unit and it needs to be replaced. I contacted Payne (a division of Carrier). Wow! A service tech responded with aggression/sarcasm. He kept saying "Well why can't you tell me what's wrong the unit?" I kept asking him to call the HVAC company to find out. He told me I had to hire yet another company at my cost and that Payne would not pay for this even though he had not talked to the first company.

I have 3 Carrier Units. They are 6 years old. These are higher end 18 SEER. The coil went bad on one of mine last year and now a coil on another unit went bad. Each coil is $1000 to replace. I've read a lot of reviews with the same complaints. I wish I had the money to rip these units out of my house and start from scratch. Pathetic products from Carrier!

We have a top of the line Carrier Infinity heat pump put in place in 2014. It was installed by an authorized installer who has been installing Carrier systems for 45 years. The unit is supposed to be state of the art and cost over $10K. But in 2015, one year after it was put in place, the system broke down in the summer and a motor had to be replaced. Now in 2016, second year after the installation, the system broke down again and another motor has to be replaced. And it takes more than 10 days to order the motor in today's world when everything you order from Amazon can arrive in 2 days.

In 2009, I replaced two old 7 SEER and 9 SEER units with brand new high-efficiency Carrier units. Luckily, I had a friend who sold me and installed two new units for $11K. One local HVAC company asked me $22K and another asked me $15K for the same models. Thank God I didn't have $22K tied up in the mess that I bought. The downstairs unit is saving us right now. I have a box fan propped up blowing cool air upstairs, where my INFINITY SPLIT UNIT has become a piece of crap apparently. The coil was rusty and leaking freon; freezing up. I have huge water spots on my ceiling where water has overflown the drip pan, which suggest to me the float switch isn't any good either. The upstairs thermostat earlier this week registered 86 degrees. The unit was blowing but not cooling. On Saturday morning, my friend sent his brother-in-law to replace the coil in the attic.

I purchased a Carrier Home Comfort 21 seer rating unit, at the time it was their top of the line unit. Unit was purchased and installed in 2010. In 2013 the unit went out, ended up being bad compressor, which was replaced under warranty, but labor of course is not including so to replace and recharge unit was $900 - this puts me almost $14000 into this unit. Now three years later 2016 unit is not working and can't be diagnosed at this point, I've already paid $130 which replaced the capacitor that was bad, but unit is still not working. I would not recommend Carrier and will never buy their brand again. I have four other units - two were replaced 6 years ago too. They are much less expensive Payne units and have not had one problem.

I had a new heat pump installed yesterday. While the technician was here, we attempted to register the new equipment using the website address in the Carrier literature. A message came up and said it's not a valid website (cac.bdp.com). So I called Carrier, their phone message said to go to Carrier.com/homecomfort to register the product, which I did. While the tech was here, I attempted to register the equipment but the website kept asking for the installer no matter what I entered. The technician recommended that I call Carrier back (he had to go to his next job).

We purchased a Carrier air conditioner and furnace through a dealer called Weather King 8 years ago. We thought Carrier was a quality company. The unit seemed to function well for a while. We live in Ohio and only use the air about 6-8 times a year, so we were surprised when the unit kept running and not cooling last fall. We contacted the dealer and paid $79 for a service call. We were told there was a loss of Freon and to schedule a visit in the spring. We did so, and were charged almost $500 more with no repair. We were told the coil was bad and told to contact Carrier.

I had a Carrier 3.5 ton installed in 2009. Now it is useless... It has a leak that cannot be fixed. There must be something can be done about this. I will NEVER get another Carrier. In fact I feel as though I have been cheated.

When trying to change the programming the "Lock-out" was accidentally set. It is a one-way setting, there is no way to remove the lock-out, only change the degree. It gives you a short time re-program but unless you have the book memorized you're going to have to "temporarily" unlock the thermostat to change anything. I found the lock-out function maddening, I would not advise anyone purchasing this device and if you still have it under warranty, get it changed.

I moved in 2012, had ac inspected, prior to move. Obviously 'they pencil whipped' the results as it's been leaking Freon for 3 years. Now I'm getting a new split unit. I've had a few HVAC contractors check the leak source, no findings. Isn't there a 10 year WA on these units? Then I would be covered. Please send me $3,000.00 to cover my expenses for a new unit before your company moves to Mexico. Thank you.

We moved into our newly built home in late September 2011. In 2015 a capacitor went bad and the unit kept short cycling. Now my cool is bad due to rust causing a coolant leak. I'm told it's under warranty but I have to pay labor and materials. This unit is less than five years old and I'm already on the hook for more than $1300. There needs to be a class action lawsuit against Carrier. They know there's a design problem because they no longer use copper coils which react with the steel housing causing electrolysis and early corrosion. I'll never use Carrier again. Buy Lennox instead!

My A-Coils are leaking in several places per three different companies. They said I had to change to Puron and would have to replace my A-Coils plus my coil outside. Gave me a price of $8,462.00 to replace them. I believe Carrier made some errors in the coils. Copper should not get several holes in them if it was manufactured correctly. I keep my filters changed often and my drains open. I use the wet vacuum to clean them, plus drilled a hole in the drain pipe to put a few drops Clorox in it to cut down on mold. This is in the drain pipe, only not near the A/C unit itself. I was my coils outside several time per year.

We have raised the complaint on 23rd May 2016. I have split AC 1.5 ton is not cooling. 24th - service mechanic came and checked the AC, given report AC inner unit problem, will send the experienced technician. After that we have checked the customer care that ticket was closed - AC working fine and customer not satisfied. Again they raised one new complaint stating that inner unit problem... till today no one was came and checked the AC. More than 4 days over. Today we understand from customer care that ticket was closed. Today they are opening new ticket. Without fixing the issue how they can close the ticket? Really someone help to fix the issue. I have sent few mails to customer care but no response. Really I don't know whom should I contact for escalation. Please help.

Got Carrier Infinity Greenspeed in November 2012. Got the 97.2% efficiency infinity modulating natural gas furnace and 4 ton 17 SEER air conditioning unit. I do love the low speed variable heating as it keeps a gentle constant heat. Cooling is also good and efficient. Both units, however, have been unreliable. In October 2014 the furnace broke. We needed a new inducer motor. They don't keep parts at Carrier, so it took several days to get the part. Cost me $400 for labor and other parts. In July 2015 air conditioning unit leaked and had to have coolant replaced.

Lake Lure NC. After two years turned on A/C for recently completed bonus room for future retirement house. Unit started short cycling. Two tech visits later condenser coil found to have two or more leaks. Contact with Carrier customer service and they admit product defect and hide behind one year labor warranty. They are sorry I am dissatisfied. I own four Toyotas because they stand behind their product. Last Carrier product I will own. I called by HVAC contractor in Fl and he is replacing my failing unit with Rheem. Sorry Carrier, customer service doesn't take an Einstein.

Purchased what I thought was a rock solid top of the line AC. After the 3rd major failure I think I made a huge mistake. Bought in 2012, had to replace the coil in 2013. 2014 the fan blower died and now in 2016 the blower is dead again. I have contacted carrier support because this is ridiculous at this point. I'm sure my vendor Sansone knew about these issues but it makes them money so why steer me away from this crappy product. Will update if Carrier does anything for me.

I spent $7000 on a new Carrier A/C system 1 year and 1 month ago. It was used during last summer season then shut off for the winter. I live in Florida so there is no need to use it in Winter. When I turned it on for this season, it would not cool. The original installer, Cool Now in Tampa, refused to provide maintenance or service and told me I should find someone closer, it was too far for them to travel.

Like other reviews we have had many of the same issues. Every change of seasons we have to have service call for a 24vac fuse. We are on our second thermostat, which is not letting us program day temperature. Had circuit boards replaced. This past winter, had the compressor replaced. We're told this will fix the issues we have been having. 3 months later, 24vac fuse call, technician is on our thermostat again. We have the company that installed the unit come in every spring and fall to check the system for proper operation and usually 6 to 8 weeks later it quits working or the 24vac fuse warning comes up. Also have a carrier gas furnace the first year the blower fuse blew. The repair technician left me 2 extra fuses and showed me how to replace it so we did not have to pay someone to come out.

I have had a Carrier air conditioner for over 35 years. I have added onto my house 25 years ago and increased my size by two good sized rooms. Still with the same size air conditioner. The only problem I've had was replacing fan motor about 6 years ago. The old unit still runs and cools and am quite pleased with its reliability. I am now at a point to see how long it will last. Have read some bad reviews of "modern" carriers and wanting to see if other homeowners have had same great service with newer models and would recommend a carrier again. Thanks.

I bought (3) 2 ton heat pumps for my home, the Carrier Infinity Systems. Compressors have had to be replaced, thermostats have to be replaced, units are just horrible, noisy. I have nothing good to say, I thought I was buying a Rolls Royce got a rambler.

I will have owned my new home for 4 yrs this May. In the Summer of 2015, my unit started short cycling and I called a AC repair man and he looked at it and said my coil is leaking and I am down 3 LBS of refrigerant. He filled it and said that more than likely I will have to replace the coil. Last week I had another AC Service provider come look at my system before the start up of this summer and he gave me the bad news that I was down over 3 LBS of refrigerant and the coil had to be replaced as it was leaking a rusty color type of oil. HOW DOES THIS HAPPEN TO A NEW UNIT??

I am in need of some advice. I have a 1 year old Carrier Heat Pump. Was having problems with my elec heat coming on too ofter. CARRIER repair company said 'Carrier doesn't test anything on site. They just replace parts until it's fixed'. Is that correct? I have a thermostat ($600) that did not fix. They said 'has to be the circuit board'. Did not fix, charged another $700. Is this how Carrier works?

I and a handful of other residents in a housing complex in Columbia, South Carolina have experienced at less than 5 years faulty units produced by Carrier. As first-time new construction home owners, we are (and were expecting) the full 10 year warranty which is available once the installers/developer notify Carrier of units' installations. Our 10 year warranty would be in effect (per their terms) upon purchase of the home (not when the unit was installed). Carrier not only cannot readily promote on their website who to contact for residential warranty support, listen to the issue and provide support but now refuses to stand behind either the 10 year (extended warranty) or the 5 year (limited warranty) clearly spelled out on their own documents.

Similar to most postings... Newly constructed home with 2 new Carrier HVAC units. One 4 ton and the other 2 ton. The 2 ton has been serviced 3 times in the past 12 months. The first 2 visits were covered by the home builder; However, the last visit I had to absorb. I do have a ten-year warranty on the units... The 2 ton failed again and it cost me 305.00 for labor and diagnostic fee. I asked Carrier to reimburse me as this was the 3rd failure in 12 months. They declined any help whatsoever. I will never buy a home that has a Carrier HVAC system nor will I recommend anyone to buy Carrier. The HVAC company that came out to service it also said the part they had to replace routinely fail, yet Carrier accepts no responsibility... Carrier stinks...

I am owner of the house in Baldwin Park, Orlando FL. The house is five year old and its AC compressor Serial 410E06280/Model 25HBC336A300 has been changed twice. Carrier has the worse IT support. The second compressor worked less than a year and according to Carrier it has no warranty. Tried several times to communicate with them 888/827-3352 They said we need to let them know the reasons why the first compressor failed. Do not recommended Carrier products!! I expend almost $3,000 dollars in all this labor... So far no final solution... Somebody can help me out??

Just purchased a new house in 2015 and my blower on my AC unit already broke down. Carrier the company said I would have to pay for labor fees totaling 400$ even after I found out that these blowers have been coming out faulty. I'm very upset that I have to come out of pocket for a part that has been faulty.

$12,000 for a 3-ton unit installed in 2013. Within the first year the first unit had so many failures with AC that the dealer/installer had to actually remove and replace the whole outside unit. This was after 5 service visits over the summer. They replaced the compressor twice and several other parts (too many to remember). So, with a brand new heat pump you would think all would be good now. Wrong.

This company is a joke. I have had an aircon in my office broken down since Christmas. It is covered by warranty. All it needs is a new PC board. How hard is it to post one to the company who is going to fix it. They will not give me an answer or return any of my calls. It's now the 18th Feb. How long should you have to wait for parts before they should replace the whole unit. Pathetic effort Carrier.

MY A/C Unit has never worked properly. It was switched out in the first 8 months because you don't know they don't work in the Winter. Then a new A/C that has never worked correctly. It cools for the first half of the day then squeals and squelches and stops blowing out cold air. I also had problems with the Furnace because someone at Carrier... in Indianapolis did not bolt down something on the inside of the Furnace... Metal on Metal. That got but the problems with the A/C unit never resolved and one year is not long enough when half the year you can't do anything to find the problem. I would like my A/C made right.

We moved into our new home in Feb. 2012. September 2015, had to replaced 1 of 2 faulty evaporator coil. Replacement cost $1450.00.

I had an Infinity system installed in 8-2006, Approximately 5 years later the compressor failed. It was replaced under warranty by the original installer. Last week the compressor failed again. I then became aware of the known manufacturing defect with these EXPENSIVE systems. Carrier's two offered solutions are a poor attempt to keep this known problem quiet. I sincerely hope that someone with the resources/knowledge will start a class action lawsuit to send a message to corporate America.

We purchased our home in 2010. The Carrier system had been installed in about 2006 or 2007 by a previous owner. When we found out we needed a compressor, Carrier took 3 weeks to tell us whether they would honor the warranty, which was 9 years old. It is a 10 year warranty. They finally told us they would honor it, and then called back the next day to say that they would not honor the warranty because we are not the original homeowner. After reading all the comments on here, I agree a warranty from Carrier is a worthless piece of paper.

21 Seer Infinity Heat Pump - I purchased this new top of the line computerized Puron system in 2008. Within the first year the blower died and was replace on warranty. A couple of years later the control board went out and Carrier stated because they have no record of me registering my product, they will not cover the board. So I paid over $500 to have it replaced. A couple of years after that my compressor dies and they tell me "oh yeah - there is a recall on that one and you have to pay the $800 labor to swap it out." So I did, then recently 2015 the evaporator coil is faulty and leaking because they made it with copper (Puron eats it) and now I pay almost 3K to replace that on a system that cost $14k brand new and is only 7 years old. It is now the INFINITY SYSTEM and the entire guts are completely new. Carrier does not honor their warranties and they have fine print that does not cover much of the labor. BUYER BEWARE!

My Carrier Infinity Air Conditioner unit cost roughly $9,500 to install and was put in four years ago. My A/C stopped working because the condensing coil was leaking from the riser. This caused it to run under charged and blew the compressor. Now I need a new compressor, a new coil, a new capacitor, a new wire harness for the compressor and a new filter dryer - essentially building a new A/C unit. Carrier will cover the parts but the labor will cost $1,455 and they will not cover that cost. IF the tech agrees it's a quality control issue they will see what they can do. Obviously by the number of complaints about Carrier's coils, this IS a quality issue.

The centrifugal start switch on my blower motor keeps hanging up. When it does, the motor won't start and the main breaker blows. I have fixed this several times by putting the armature in my lathe and turning down the section in the fins that are rubbing on the switch. Attempted to get the OEM motor part number from Carrier but they refuse to give it to me. They say I have to pay a licensed HVAC dealer to get the part number. The last time I tried to get the HVAC dealer to replace my condenser fan motor, the dealer had no idea what motor I had and I had to remove the motor myself and give him the part number on the motor. Carrier has to be the most unhelpful manufacturer I have ever dealt with.

I had a new Carrier heat pump and condenser installed in July of 2011. I thought I was buying a premium quality product. Well, December of 2014 the compressor went out. Though under warranty, I had to pay $800 for labor and freon. This week my unit stopped heating. Now the condenser coil has leaked and I'll be out almost $1200 for this "warranty" replacement. Less than 5 years old and $2000 out of pocket for repairs? So much for premium quality. NEVER again will I purchase a Carrier product!

Paid over $1,700 to have board on furnace rebuilt. Next came the compressor. That is $2,200, plus. I say plus because the installer has sent crews here at least 4 times and they are unable to get the system working properly. I have tried to get Carrier to have an engineer or factory rep talk to the installers, to no avail. They say they don't make phone calls. I have sent an email to United Technologies who owns Carrier. No answer as yet. I am embarrassed to have to call the installers, again, and tell them I still do not have heat in my master bedroom and bath. On fixed income and money is scarce.

I bought the 5 ton Carrier Infinity HNA26 indoor and outdoor unit heat pump system in 2007. My money was good; my purchase was not. Ducting was made to spec for the Carrier heat pump compressor in a new home heating some 3500 sq feet. 4 years later, 2011, the original compressor packed it in, a new compressor was installed costing me some $2000.00 more - labour and refrigerant. There were also numerous service calls prior, with among others the replacement of a honking reversing valve. Now in 2015 the 2011 replacement compressor has packed it in - another 4 years. Two (2) compressors shot! Junk! I phoned another heat pump outfit and they will install a comparable American Standard for some $12,500.00 here in British Columbia, Canada. That is a boat load of money to replace a Carrier unit that should have lasted some 15 or so more years. There should be a class action suit against Carrier for this!

My 2 year-old Carrier Infinity Heat Pump stopped functioning. When my dealer came to investigate, he found that the evaporator on the heat coil of my Carrier furnace (also installed 2 years ago) had micro leaks. That alone cost me $420. To replace and the defective part and refill the heat-pump (they had to empty it for safety reasons), I would need to cough up $600. The part is guaranteed but labor not! So a defective part from Carrier is costing me over $1000 in labor to fix. I called Carrier and the only thing they can tell me is to pay the bill and send a copy to they review board to see what they can do. I could understand paying a big bill if my system exceeds 10-15 years, but just after 2 years? I need help here.

Carrier Heat Pump Model 25HCC5 - Approximately 4 years ago, I installed a new Carrier Heat Pump. Today, I installed the 3rd variable speed blower motor in 15 months. Although the blower motor is still under warranty, the labor is not and costs 600.00 each time. I emailed Carrier today to suggest that they consider extending the warranty on the blower, allow customers to replace only the modulator, the part on the motor that generally fails or install a better thermistor, the part that specifically fails on the modulator (a 2.00 part that leads to a 600.00 repair). I am now among the ranks of consumers that will not purchase another Carrier product and will share this opinion with anyone that will listen.

I had this unit for four years and every year there's a problem. First the motor, then the compressor and lastly the thermostat. I paid a lot of money for this unit and has been displease with this unit and carrier since I had it.

Have had system 17 yrs. The furnace would not run when installed, for first winter, many calls to installer. Charged us for all calls! This furnace has been totally undependable, with many repairs. Bishops in Muskegon MI sold and installed. Carrier should of known the problems with this new 2 stage! They never offered us anything. We must now replace this or continue throwing money at it. For the last 7 years we have to restart furnace at least daily, sand igniter monthly, etc. now the blower motor burnt out. We need dependable, and Carrier is not that. Do not recommend Carrier unless you want to keep replacing parts for overpriced prices.

After reading all the reports on the Carrier heat pump failures and quality control issues I needed to add my story to the list. I thought I was the only one to have to replace the compressor and circuit control boards and too many service call to remember. I bought the system in 2005. Compressor went out under the ten year time span. Replaced by installer but like everyone else not the freon or labor. If there is a class action lawsuit I'd sure like to join in on it. Anyone involved can contact me at any time. Latest problem is in the zone control board. I am still dealing with this issue at present.

Currently have 4 Carrier heat pumps at my home -3.8, 3.0 and two 2.4 units. Units installed 2009 in new residence. 3.0 unit evaporator coil replaced 4-2014, now coil is leaking again! Coils in other units, after HVAC tech. inspection could fail at any time!! Labor costs so far exceed $800! Carrier distributor can do nothing! Distributor can DO NOTHING, but I can -- NEVER, NEVER, NEVER purchase or recommend any product produced by United Technologies. Planning to present my case to Texas Home Builders Assoc. and recommend that they do not disappoint home buyers by installing United Technologies products in new or remodeled homes! CARRIER UNITS A BIG DISAPPOINTMENT!

We purchased our new Carrier Infinity system with very high hopes that this would be a system that would be worry free for many years to come without any problems for our home. Especially spending over 10k thinking you get what you pay for. Not even 2 yrs. and the notorious codes 41 & 44 blower motor came up. We have a 10 yr parts warranty only. Quality parts should typically last at least very close to the end of the warranty or past. I am very meticulous of keeping our appliances clean filters changed etc. After spending hundreds of dollars for diagnostic & repair fees to change the blower motor and module it is running again. For how long? Only the good Lord knows. I'm sure before long another component will fail, probably one of the same that have been replaced on this site from others.

Purchased a Carrier Infinity Furnace/Air Conditioner in 2009. In 2012 we had the Inducer Motor replaced, in 2015 the Blower Motor failed. That is two major components in only 6 years. Carrier was contacted about any assistance that Carrier could provide, partial payment, some type of help for a thousand dollar part, this was to no avail. Carrier stated the blower was warranted for 5 years and could not offer any assistance. I shall not purchase nor recommend a Carrier product again.

My Carrier purchase was the biggest mistake. Purchased in Aug. 07 and have had 19 service calls for all sorts of failures. Currently the compressor failed and was replaced. Now it vibrates and makes the house vibrate. Save yourself some grief. Don't buy Carrier products.

I have been through 10 significant repairs under warranty and two significant repairs 2-8 weeks after the warranty expired. I bought an extended labor warranty from the dealer which seems to cover nothing. For a fully covered extended warranty repair it cost me $544. After doing some very recent research it seems the High pressure system is the cause of at least my 2 coil replacements and severe noise in the unit (generally the quality of a cheap AC unit which I should have bought in the first place). The unit is inside the house so you just have to live with it forever. At 21K very poor decision on my part. My advice is buy from a good installer and buy the cheapest one with a 5year warranty and save you money.

After reading this site, writing to Carrier and speaking to dealer/contractor, I am even more angry. It seems it is only us, the consumer, that gets hurt in this deal. The consumers pays for a new Carrier unit with ten year warranty, the motor is defective so we end up paying service to replace this motor as service is not covered. The contractor however sends motor back to Carrier and Carrier sends them a replacement motor (probably one that was a problem) at no cost to contractor so he wins big bucks in repairs. I agree we need class action...

After 3 years all the Freon leaked out of a faulty 4-way valve. Carrier warranties parts only. My issue is an AC unit should not leak after 3 years. I've spent more on Carrier AC in three years than I have in total in 35 years. Carrier is junk, and they don't really stand behind their products. From Carrier: "Thank you for contacting Carrier. On behalf of Carrier Corporation, I apologize that one of our products has failed to meet your expectations. I can advise, your unit has a 10 year parts warranty from the date of installation for the original owner. Labor, service and refrigerant are not covered under the manufacturers warranty."

Just had a technician from the local Carrier Dealer inspect my inside unit. He informed me that the fan motor controller was malfunctioning and that it had to be replaced or it along with the fan motor. The unit is not yet 10 years old and this is ridiculous for it to not last any longer than this. I have already paid a couple hundred dollars for a capacitor coil that failed early this year. The local dealer discontinued installing the unit that I have due to too many failures and problems with the variable speed fans and controllers. Now I am faced with $1100 repairs not counting the labor due to a very inferior product. I would not recommend Carrier to anyone and especially the heat pump. Very weak components and will fail leaving high cost repairs and lost of use.

The condenser coil is leaking from my unit that is under two years old. Now it will cost me $550.00 in labor charges to have it replaced. Customer relations told me there was nothing they could do about it that it worked fine when it left the factory. HEY CARRIER, WHAT ABOUT PRODUCING INFERIOR PRODUCTS? Don't have a carrier unit installed or you will regret it.

On 7/13/2005 I replaced a 23 yr old Carrier package unit 2 1/2 ton with a new Carrier Performance series 14.0 SEER 2 1/2 ton package unit. That was a mistake!! My old unit cooled my house just fine, but was beginning to need replacing. Worn out. On a 90 degree day, with the thermometer set on 72 degrees, it gets up to 80 degrees in my house. After six trips to check my duct work and everything else my dealer could think of, they called the Carrier Rep and he could not fix it. The dealer and Carrier REP went back 23 yrs and pulled the specifications on my old unit and compared them to the unit. The efficiency rating is 20% less on the new unit.

Installed unit was noisy when first turned on. Dealer returned and jiggled coolant line running through the wall that reduced noise slightly. Called him again as unit was still making noise. Returned and added additional coolant that helped only slightly. Called again and came and installed foot pads to reduce vibrating - didn't help. Called Carrier and dealer, won't replace or remove. Carrier rep who says couldn't do anything unless appeal to special committee who takes 10 business days and may or not agree to refund cost. We can't use 2 rooms of our house because the incessant grinding noise. This is a bad product that sounds like a bad motor bearing grinding when unit runs. Called Carrier corporation 5 times and no help. Company has no customer service. We just want the unit replaced and our money refunded. Beware if you plan on purchasing a Carrier/Payne/Bryant or what other name they chose to hide behind, lousy product.

We had a brand new unit installed 6 weeks ago. We are a small business and entering our busy season in September. Our old unit was brand new 10 years ago and we began to have a few service calls and decided to bite the bullet and get a new unit so that we didn't have to worry about it going out, so we shelled out $6,000 for new Carrier unit. We've had 2 service calls since the new Carrier unit was installed. The 2nd call was today and it is a bad motor, it went out completely. I can't even begin to express my dissatisfaction on this brand new Carrier unit and a motor going out after 6 weeks. Our original unit was a Trane and we didn't have any motor issues until about 5-7 years.

We had a new system installed in Sept of 2010. As of today, we are on our 3rd replacement ECM motor. According to the HVAC company, these have been failing at a terrible pace. The first two were under warranty (still had to pay $150 for labor) and now Carrier is saying they won't cover any more since we didn't register with them at the time of purchase (had NO clue we needed to do that!). Even though we have receipts for the sale from, they won't honor their warranty. If there is a class action lawsuit coming for these guys, sign us up!

Purchased an Infinity Unit, Furnace, and Air Duct in 01/2008 and have had nothing but trouble since. The Furnace was replace in 01/2009 after waiting 4 months and being given the runaround. Unit has gone out 3 times since then. Currently 08/2015 the closet where the unit is located has flooded and damaged the floors in the hall and two additional rooms. I am so frustrated. Wish I had never, ever purchased this unit. I purchased $10,000.00 worth of frustration.

We purchased a Carrier Central heat and air System which was installed on October 21, 2010. A/C Unit Model # 24APA760A. On September 17, 2013 the compressor for this unit went out. Compressor # ZPS49K4EPFV830. This was replaced under factory warranty however we had to pay $600 for labor on a unit that was less than three years old.

After reading the same complaints over and over on internet it is evident that Carrier has a defective motor part issue. I am hoping that Carrier the company will admit they have a defective part that causes motor failure and simply replace or reimburse the dealers so that the consumer is not stuck with the bill.

I purchased my unit in 2007 and thru the company I bought it from, have a 15 yr parts and labor warranty. I have the Infinity thermostat and 3 ton unit heat pump and Infinity air handler. Ran okay for the first year or so but fast forward to today... Here's a rundown of the repairs on this unit. I've had 7+ system malfunctions, many of them with multiple codes. The primary code is always 45. I've had the air handler circuit board replaced 3 times - 3/2009 12/,2011, 9/2014 and a 4th one effective today due to the total shut down (8/2015) of entire system. I've had the heat pump circuit board replaced also 9/2014, coils replaced 2/2014, and new wiring harness 10/2014. I've been told that Carrier will eventually stop warranting the circuit boards.

Purchased a new home June 2010, with an 4 ton Carrier Air Conditions. I was informed that the unit came with a 10 year warranty. In 2013 the condenser went out and 2 years later the compressor has gone out. Carrier warranty department is stating the warranty was only for 5 year. This was not the information given at the time of purchase. Now I'm left with buying a new system. What a ripoff.

Got the unit I think in 2008. All of seven years old. Five years into the life of a unit with a 10 year warranty, the compressor fails. Cost, $1,000. It worked well for less than two years when the compressor failed again. They came out and replaced with another compressor, $1,000 and I was told it would be a Copeland scroll compressor. Only one week later and no cooling. They return and tell me that now, it's a bad TXV valve. Cost for estimated repair? $1,000. I called Carrier and explained all of this. Their response? "You're on your own."

Carrier Infinity 58MVC Furnace installed February 2010. Electrical board now malfunctioning. Company now claims I never registered the product so warranty on parts expired and not covered. I believe I mailed it in.

My unit is approx. 4 years old. I have replaced the fan, $495, in January and the compressor (burned up, destroying 12 pounds of freon), $1160. Carrier paid for parts only, not labor and not freon, costing me $1655 in five months. I asked for help from Carrier since I basically replaced all working components and the freon caused by their faulty part and they said, "No. Have a good day"! I filed a complaint with the Attorney General.

Wow, horrible company. Bought a unit with a 10-year compressor warranty. Compressor developed a leak. They did nothing to repair/replace unit. Swore I would never buy another carrier. Bought a new house. Builder uses carrier. Less than a year the unit is rusting and corroding on the condensing housing and aluminum coil. Guess what carrier said, "we will do nothing". Need I say more?

I have a one year old Carrier unit in my home. It has stopped working four times already! At first it was just the inconvenience of being hot and sweaty for a few days while the parts were ordered and service was scheduled. Now my one year initial warranty is up and is costing me hundreds! I've had the unit 13 months. I've contacted Carrier, spent time on hold, been transferred from rep to rep, and even emailed their review board. Across the board, the company response is the same. They feel this lack of reliability in their product is normal, and feel that I got what I paid for. Please do not make the same mistake. Save yourself a lot of headaches and money. Stay away from carrier at all costs! It's not worth it!

Bought the high-efficiency unit in summer of 2009 and was sold on the tax credit that was available at the time. It broke down about a year in, but was a rather easy fix. Now in July 2015, it stopped working again, and I am going to have to pay parts and labor for a new motor. I was never informed that I needed to register with Carrier to have 10 year warranty as compared to 5 year warranty. Repairman said that the less efficient motors don't break as often and are much cheaper to replace. I blame Carrier (after reading others with same problem) and Al Gore.

Bought a brand new home with a Carrier Puron system. Within the first 5 years, the Puron gas leaked out of a 3 ton unit and was forced to replace the inside evaporator, which most of the homes on my street had to do also because the system is bad and leaks. Carrier gave me $700 to cover part of the repair. Then after the 5 years, the inside fan stopped working. Out of pocket $500 plus and today the outside fan motor or capacitor is not working, so no A/C. My parents had a Carrier system for 30 years and hardly had any issues. The Carrier product is junk and all their parts are foreign. Someone needs to sue Carrier for building junk.

I purchased a Carrier 14 Seer last March 2015. 3 months later is making a lot of noise. Call the seller to have it checked, the result they need to replace the motor vent. But if the unit is just 3 months old I don't want it to be repaired. I want a new unit that works perfect and lasts a while without giving me trouble. The answer is no, I have 1 year no cost in labor and 10 year warranty on parts, so call Carrier company. They say that they did not sell the unit to me so there is nothing they can do about it. What a bad experience, and terrible customer service.

I have a Carrier infinity 3-ton variable speed unit that is less than 2-year-old. The unit sweats when the air conditioner is running and is causing massive mildew/mold within the closet the downstairs unit is located. The Rep from New Orleans has been twice and said unit is working fine and closet needs insulated better. Had another HVAC come look and he said the unit should not sweat like this at all and the temp in closet was 73 degrees so no huge temp difference. I live in MS and temp and humidity are extremely high right now. Has anyone had these issues?

Carrier Heat pump compressor problem; repaired 3x, still does not work. They said I can have a new heat pump for 1600 dollars. I don't think I should pay when I bought the top of their line just 7 years ago.

I purchased this unit in 2010. In march 2013 they had to replace blower motor, now 2 years later they tell me the motor is bad again. It was the cold of winter first time, now it's 100 degrees and they may not be able to get it done today. I had a TRANE for 22 years and had it worked on twice. Sure the parts are under warranty but labor charges are not. If I had the money I would trash this unit and go back with a TRANE.

Our local Genz-Ryan dealer has been very helpful and quick to repair all the problems we've had with this 2 year old A/C unit. So absolutely no complaints with them... I actually recommend them to friends. My issue is the quality of the Carrier product. Significant rust to the outside unit. Rust is bleeding down through the fan motor, which has become noisy. Just a matter of time before it fails. I've owned several homes and have never seen this poor quality on a name brand.

Purchased unit 4/2008 for around $8,000 and compressor failed 7/2/2014 (4th of July Weekend). Expected repair date 7/13/15. I live in MS where it is 85-100 degrees. This has been a nightmare. I spoke to Carrier Rep and she advised that due to a higher failure of compressors in my Infinity model the Carrier Reps and Dealers got together to come up with what she called a "Solution". They are giving me the parts at no charge (which is already covered under my 10 Warranty for compressor) and they are also allowing $200 toward the labor to replace my compressor. My AC Dealer is charging $980 to install it so I am left with a bill of $835 with tax to replace a bad part that they know fails (most of the time and/or more than once - from what I am reading on this website). If there is a lawyer that has had an issue with Carrier please contact us to start the Class Action Suit. $8,000 is a lot of money to pay for less than 7 years of AC.

I got a new carrier AC unit installed about 18 months ago via one of their authorized local dealer. The compressor went bad a couple of weeks ago. My family is suffering since then in this 90+ degree temperature inside the house. I called their office several times in the past two weeks, and I was always told that someone will contact me back with a resolution. Finally today I heard from local dealer that they will not replace the unit, but they will supply the parts and pay half of the total labour and freon filling charges which is about $930. I personally feel that they should have taken care of the issue promptly and should have replaced this defective unit without any charges to me. Furthermore, why should I even pay half for the freon which leaked due to the problem in the unit? I am highly dissatisfied.

I just got off the phone with a Sr. Advisor for Carrier. My AC stopped working (only 3 yrs old), and I had a tech come check it out. He said that the coil is clogged. The tech said that other ppl living in my neighborhood have had problems with the filter and that Carrier has switched filters so Carrier is aware of the problem!! The advisor said the same thing you all are saying, the company will only cover the part which means I'm out $1100!!! Carrier is charging me $300 for delivery of the coil and filter from CA and $800 for labor! I would not recommend this company!

Freeze notices sent in email - servicemen's visit confirmed bad fluid plugging A-coil. This is the 2nd service call on company recall for this area. Failures occur after first winter. Parts and tools on order. Wait and see about costs verses warranty. 362 days after new install of furnace and air conditioner.

During rebate promotion in Virginia, the state approved a sub-standard product rather than the superior Carrier compressor and coil (ADP specifically). Carrier and their dealers sold the product as Carrier, never explaining the difference of the parts being used. Carrier accepted the 10 year warranty on parts and labor, saying specifically "Carrier warrants that it will cover without charge, through a registered dealer during normal working hours, any labor costs associated with a defect or malfunction in the covered equipment.", in this case the compressor. The dealer who installed the unit "does not cover Virginia. One of our other dealers will cover it as we know you are covered." Corporate office for the chain says "We have no dealers licensed to work in Virginia. You will have to have Carrier handle your claim."

I purchased this Carrier Unit 2 years ago. The Blower assembly failed and the unit was frozen. The Technician had to order a new assembly which cost $1300. Yes it was covered but the installation charge to install the new part is $336. Carrier Customer Service states, They DON'T COVER the service charge. The Technician said that Carrier is having a lot of problems with the high efficiency unit. I asked what was the mean time to failure. I was told they don't have such a thing. Well, maybe they should. It appears Carrier's Quality Control is bad. I would never recommend Carrier.