Carrier Heating & Cooling Reviews

Our central air started having leakage problem right after the 5-year warranty expired. I have used 3 technicians and none could identify the leakage. Now the compressor died completely at year 8. I have spent over $1k on various diagnostics and Freon refilling. Having called Carrier asking for help since the first time, but could not get any help. Essentially they told us that there was nothing they could do after the warranty expired. Stay away from this brand. I will not buy from Carrier and not recommend it to anyone.

We had a new Carrier 4 ton Heat Pump & Air Handler installed in a 2000 sf one level home in May of 2007 at a cost of $14,700. April 2009, the unit was not working due to a failed control board in the air handler. Part was replaced under warranty, however, the labor and trip charge was $187.00. January 2011 - No Heat Removed and replace failed compressor on system under warranty. Labor to replace their faulty compressor $480.

My unit was installed 3 years ago. The first problem was the puron leaked out. The second problem 2 months ago was the compressor went out and now the cooling fan motor is burnt up.

Please add me to any class action suit against carrier. Purchased complete unit March 2008. Unit would never run w/o shutting down. After 7 service calls I called carrier and told situation. They did nothing for a long time but after much persistence they sent the top tech. He and another tech worked for hours. Could not get it to work properly. The unit would shut itself off, I WOULD HAVE TO TURN OFF POWER, to reset and start. Heat pump would come on with gas only selected. Air conditioner always tripping out, SERVICE CALL AFTER SERVICE CALL. Now compressor gone. If any ATTORNEY IS READING THIS CONTACT ALL THESE PEOPLE. CARRIER BUILDS CRAP AND DOES NOT STAND BEHIND IT.

In June 2014 in the middle of the three hottest days of the year (up to 107 degrees), the compressor failed and had to be replaced. This unit (and the whole house for that matter) was only 2 1/2 years old at that time. The compressor was ordered under warranty and it got mis-shipped and took 10 days to arrive and, surprise labor wasn't covered. Got a bill for over $800 for that. Worked fine until just over a year later (June 2015), it quit cooling again right at the beginning of 100 degree heat. Now it is another part, which is now out of warranty and the part and labor is expected to be around $1000. Never, never, buy Carrier again.

I have a Carrier 24ANB624A003 condensing unit matched with a 59TN6080V 17-14 gas furnace and using the communicating thermostat. The contractor that installed it used best practise methods and materials when installing the unit. That included pulling a proper vacuum in the refrigerant pipe and installing a filter dryer before opening the valves on the condensing unit. Carrier's condensing units are pre-charged with enough refrigerant gas for 25' of line set. The contractor has provided me with a ten-year comprehensive warranty conditional on my having them do the annual preventive maintenance.

We purchased a large new home 5 years ago with 4 top of the line Carrier Infinity systems installed by a very large AC company with a very good reputation. We were never informed that you must register Carrier products within 90 days to receive the advertised 10 year warranty. I called about a year after install and thought it would be an easy adjustment for them to give us the full warranty but I was told by one agent and then her supervisor that they each always register their own personal products within the required time and I should learn to do the same. I wasn't amused by their advise. They then only were willing to give the minimum 5 year parts only warranty and replaced multiple air handler blower motors, control boards, temp sensors, controls, condenser unit fan motors and more parts without paying any labor.

Tried to go to Carrier website to find out if my compressor was still under warranty, and they kept directing me to their "atta boy" stories. Is my compressor still under warranty or not without me having to call and be put on hold only to have to leave a message. I will never again purchase a product from Carrier or any other company who is not proud of their warranties and make it easy to determine the length of their warranty. I purchased 63 units few years back and get this crap from them. Please, contractors or vendors need to reply as I know what to do - just didn't want to wait!

I purchased an Infinity air conditioner from the Carrier Corporation through Airflow Designs in Orlando FL. The air conditioner was originally installed on May 3, 2007 and cost $7,600 for the unit and a 10 year warranty. On July 5, 2010 the compressor went out and again on May 22, 2015 the compressor went out again. After lots of phone calls and much aggravation I have found that they used Bristol compressors and would be using that same product previously installed when installing this compressor. If that compressor has a high failure rate why do they continue to use them?

We built our home in 2008 and in 2011 we had to have $540 of freon added to the downstairs A/C unit. 2013 we had to have $340 of freon added. June 2015 it is not cooling again! Our 2nd A/C unit for the upstairs evap. coil needs to be replaced, Carrier will send replacement part, but to install the technician said $2400.00!!! Are you freaking kidding me? Never again. Carrier is a piece of crap! We have lived in several homes over the past 30 years and this a first for us, Carrier makes garbage and robs consumers blind!

AC unit installed 2013. Cools and heats, but AC compressor vibrated loudly. Eventually, after almost 2 years, installation company had to replace compressor, which proved to be discontinued for the model. Replaced with a compressor that hums rhythmically and loudly, similar to dentist drill, unable to sleep at night. Would not purchase again or recommend.

Carrier heat pump problems cooling issues. Too mad to write about it. Unit less than 2 years old and broken down already. I want to join with Melanie from VA in a class action lawsuit.

AC unit installed October 2008. Was serviced couple years ago, went down last year so needed to pay for more freon (sp) and labor cost, approximately $160. Now this year the heat pump went out and is now costing me another $1000 to fix. Service, change filters and maintain all you want, these machines will still fall apart!!

We purchased a new Carrier heat pump air handler and heat pump, and in just under 2 years it stopped working. The technician came out, and determined the compressor just stopped working, and needed to be replaced. The unit is still under warranty, but of course labor and refrigerant is not covered so the cost to replace it is just over $900.00. We paid $5300.00. I contacted Carrier who said they stand behind the compressor, but they won't pay for labor or refrigerant...nothing. Absolutely useless!! NEVER buy a Carrier! Their equipment is garbage.

System that cost us more than $10,700 was installed April 2007 and failed in April 2015. Carrier wants us to either spend $4,500 for a replacement system or $2,000 to only replace the compressor. Where is the integrity of this company?

Infinity ac nothing but problems. Compressors replaced. Board replaced. Fan replaced. Capacitors replaced. Will never buy a Carrier product again. The old Trane was 20 years before replaced. Just a big headache.

Purchased a new Carrier HVAC for my home in 2007. It was properly installed by licensed technicians. I've had 9 (nine) major service calls requiring replacement of major components in less than 7 years. Thankfully I was covered for many of the services by a Sears master service agreement. That said, I've still had to come out of pocket for several service calls for things not covered by the plan (i.e. Puron refills... 11 lbs 2 days ago ($450)). Similar scenario last year... slightly less. That's just the AC. However, the furnace has made up more than half of those 9 service calls during the period. I've spoken to an attorney who has advised a class action lawsuit. I would certainly be interested in joining such a suit. I have all documented service records to prove the faulty lemon that they manufacture.

I bought my unit two years ago today. My compressor broke two weeks ago. The part is under warranty. They were charging me $900 to replace. The part is covered under warranty but not the labor. We argued. We talked about it. They brought the price down to 400. I'm not happy. Not happy that I have to pay for something that I just bought less than two years ago and paid so much money.

Carrier Comfort 4 Ton 25hbc548a003 fx4DNF049 - Had installed all new system on 7/2013 - Coil failure 4/2015 - Leak. Need to replace coil unit at a price of $1,400 which includes R410A refrigerant at $40/lb. Actual coil unit under 10 yr. warranty and will be replaced by Carrier. However, $1,400 installation for new coil unit not covered - 1 yr. service warranty. This is not fair to the consumer for a failure that is premature and difficult to identify root cause. Chas Roberts in Phoenix provided service.

I had my Carrier Heat Pump installed when we added on to our home back in 2009. I was told by my HVAC installer that the unit I was buying was energy efficient and came with a 10 year warranty. Today I was told by the installer that my blower motor was out and that it was under warranty. Later I was told that the 10 year warranty I was sold was not valid because I did not register it online within 90 days of the installation. We were never told by the installer that we needed to do this to have the warranty. In fact the page of information that was torn from the book and had the serial numbers on it does not even have any statement regarding the need to register the product within 90 days in order to obtain the 10 year warranty. Not even hidden in the fine print. Carrier instead requires the installer to make sure that the buyer knows that they need to register online.

Along with an absolute multitude of others on this site, we have experienced the failure our Carrier compressor. I have reviewed the two service bulletins put out by Carrier regarding their known defective system. The first is 9/17/12 - in which they provide two options. In this bulletin, on the second option, if you chose to purchase the whole new unit with the scroll compressor which they seem to imply is the better choice due to unreliability of the Bristol 2 stage compressor, but which costs the consumer more money for the replacement new unit and the labor. They originally offered a full ten year new warranty on the new unit - which seemed the right thing to do - it's a whole new unit and should receive a whole new warranty.

Rvery time something fails it takes 2 to 5 bus days for parts. Going on 4 days waiting for condenser grill. Why does your warranty cost consumer labor. Check auto warranties, no labor. Very disappointed in Carrier system.

Carrier Infinity System - 8 year old unit and compressor has failed twice.. Have spent thousands on this unit since it was installed. Attempts to contact Carrier have been a total waste of time. Gonna give the legal system a shot now... Stay away from this company. They will burn you if they get the chance!!!

Within a short time of buying the carrier a/c unit, the problems began. Tech after tech came by and fixed the problem. As of now, the problems continue. The unit is still under warranty and would love to get rid of it but another unit of a different brand would be beyond our budget.

I had purchased five of these units for a large home. I have had three compressors replaced and now a fourth. Carrier acknowledged the defects in the Infinity units to my former dealer. I would never buy their products again, buyer beware.

I purchased a geothermal heating unit model 50YGV049JD2C311 serial number 2813V15349 for my new construction home. I moved in this past December. In February I received my first electric bill and it was for $1004.97. I immediately called an electrician to the house to see if there was an issue as my bills had been around $150 on average. He came out and tested the house to find that the geothermal was pulling about 60 amp of power. He told me this could be normal, not sure. So I called my builder who purchased the unit. Oxner custom construction was the builder. It took him about a week to get out there. Once he tested the unit, he told me that the main circuit board had been faulted since Jan. 1st and I have been running on emergency electric heat since that date. The unit said auxiliary heat but gave no warnings, no flashing lights, not indication what so ever it had failed.

I am a service technician for the upstate area of SC and have been to school many years for the Infinity series. I really feel bad for all the issues and complaints on here about these systems, but honestly I have the same for all the other brands as well! Yes Carrier did have some issues with the Bristol compressors, BUT found out that most "failed" compressors received back to the factory were OK and were a simple capacitor and start relay issue. Same for the TXVs most were found OK when returned. These are actual dealer notices we were sent.

Building our home in 2012, we selected a Carrier heat pump because of its efficiency and alleged reliability. Little more than 2 years later, we're now suffering through almost $400 labor costs to repair our relatively young Carrier heat pump because the outdoor fan bearings failed and the fan motor must be replaced. When I asked Carrier for credit against these $400 labor costs, Nicole stated she's "bound by the manufacturer's warranty" so she cannot pay for labor on a part that admittedly failed way too soon. Careful of putting too much trust in the Carrier reliability. They're not willing to do what's right for the customer.

My Carrier Infinity Heat Pump was installed just 6.5 years ago. In sub zero temperatures yesterday, the compressor abruptly stopped working, system malfunction appeared on my thermostat and the install contractor came out to see what the problem was and told me one out of three wires in the compressor was shot or shorted making the whole unit inoperable. He had to reconfigure my system to be on only electric mode for the next 2 days at least until he could contact Carrier and see if a new unit was available.

Unfortunately, we were unaware of the horrible reviews and lack of customer service with Carrier. We have a brand new furnace, 6 months, and has been serviced 8 times in 6 months with 4 days without heat in the midwest. If this helps anyone else, do not buy a Carrier. POOR CUSTOMER SERVICE, DOES NOT BACK UP THEIR PRODUCT AND DOES NOT CARE ABOUT THE CONSUMER, ONLY JOB SECURITY FOR HEATING AND COOLING ON CARRIER FURNACES.

Bryant furnace installed in 2007 by certified installer and looked great. A couple of months back I noticed the plenum was bent and distorted with the seams opened up. Have had three "authorized service technicians" tell me they have never seen this occur before but deny any furnace malfunction. Bryant customer relations directs me to contact the Better Business Bureau to complain...really? I have been told my concrete floor "heaved", my floor joists dropped, or the installer caused the damage. Unit looked fine when installed but it has lifted about 4 inches and destroyed the plenum. Anyone else ever seen something like this?

I built a new home in 2007/2008. I researched and purchased what I was lead to believe was some of finest equipment in HVAC on the market. Boy was I mislead. It was much more pricey than the standard system I was originally quoted but since I was building the home myself for retirement, I wanted the best. The heat pump I purchased was a Bryant Evolution, two stage, variable speed, model # 286-ANA-048000-CBAA, serial # 2907E28649, a 4 ton/16 seer system. Sounds cool but what a piece of junk. The system was roughed in late October 2007 with final installation/operation in late August 2008 when I finished the home.

Our units (one for the downstairs and one for the upstairs) are getting iced over. The temperature is not low enough that this should be happening. I used warm water to thaw them out yesterday and this morning they were almost completely frozen over again. I used warm water and got all the ice off. I turned the one downstairs back on and immediately it started freezing over and it's not even freezing outside right now. What is wrong with them?

The belts losers event a year. After They changed new belt the wheel pulling the belt broken. I cannot believe they made the wheel with plastic.

We have the Infinity Greenspeed heat pump and ac combo. AC not excessively noisy but oh boy the heat pump outside is horrible. Any time the outside temp gets close to 32f and below, the unit is louder than a mack truck. And unfortunately it's outside my bedroom window, so sleep is not possible when it's running and it runs constantly. It still heats the house ok, just too noisy. I've had installed and 2 heating co's check it and they say it's normal and won't do anything since unit is producing heat. Called Carrier and getting the run around. Called several times and they can't give me a status and never call back. Horrible. Spent over $10k about 3 years ago and it's been horrible ever since and no end in sight. NEVER CARRIER AGAIN!!!!!

Purchased a new home end of 2006, "upgraded" our heating and air conditioning units to the Infinity model. Since we have been in the house we have replaced both compressors once and then one unit needed to be replace again within a year of the replacement, at which time they replace the whole unit for "poor design". We have replaced several thermostats and now have a failure of the fan coil motor and control module which will need to be replaced for $1200. Most of the repairs were expensive, costing thousands. Even when Carrier covered the parts, the labor and refrigerant were not covered and needed to be paid. The Carrier customer service is non existent. I would not buy or recommend Carrier to another person unless you have a lot of patience and extra money you don't know what to do with.

I bought a carrier infinity on 8/29/07, paid $7,036.00. Since installation the unit has been repaired ten (10) times, documented, and more repair calls that I have no paperwork for. The unit breaks down when needed most. I recommend to anyone purchasing a new system to avoid carrier. It had been frustrating and a huge waste of my money and time.

Carrier 50YDV049JCB301 - We installed our has dual unit Carrier Geothermal system only 4 years ago thinking the system was made by Carrier. Now the main coil has major leaks in multiple areas (see attached pictures). Our dealer contacted Carrier about cover the Labor on the install as the leaks are widespread and may have been happening since the unit was installed. Carrier was not willing to do anything since they said they didn't make the unit, it was made by Climate Master and they no longer work with them. Carrier put their name on the unit and they need to stand behind the unit. I would not ever consider buying another Carrier product if they don't cover these repairs.

The major manufacturers of HVAC equipment all buy the same parts. None is better quality than another. Carrier is ahead technologically, however.

I purchased a Carrier top of the line heat pump system in 11/2004. The compressor lasted almost 6 years. They replaced it with the same Bristol compressor knowing it was defective compressor but promised that if it went bad that they would replace it with a whole new unit at no cost to me. The new and improved unit has a Copeland scroll compressor which seems to be the industry standard. Well, guess what, 6 days out of warranty the second Bristol compressor goes out. It was dimming lights around the house a couple of months before it finally shorted out completely, but too late for me according to Carrier.

Carrier Bryant Furnace - I had a new Carrier Bryant furnace installed in September 2014. Hardly used it for two months and then in November 2014 the thing does not work, and the plumber says he can't repair it. Now I have to try and my $3000 back somehow. Do not use Carrier products.

We built our dream home five years ago - we paid a small fortune to upgrade to the top of the line Carrier Infinity System for all three of our AC units. We have had two separate blower motor failures, numerous control panel faults and now a compressor is totally shot -- all within the first five years of use! We pay over $600 a year for routine maintenance and a contract and still get hammered with a bill for over $1000 for the compressor replacement since "some parts" and labor are not included. These Carrier units are garbage. The number of service calls we have had on top of all of these major failures are ridiculous in number. We use one of the top A/C companies in the state of Florida and I am not impressed. In our past homes we have had Trane units and man do I miss them. I would never buy another Carrier product under any circumstance! You can't tell me something is seriously wrong for two blower motors and a compressor to all go in the first five years! These units are bleeding me into the poor house.

Brand new unit installed by Carrier Dealer. Installed new outside AC condenser and new inside Air Handling Unit with electric heat in 2nd floor wall pocket as a complete package. Within a month, the bracket assemblies holding the evaporator coil are rusting and there is excess water always in the drain pan. Installer blames it on the design and components of the System and "why worry, parts have a 10-year warranty". When got Carrier Rep on phone he said same thing! By the way, factory doesn't cover rust and installer's labor warranty only good for one year. I am stuck with subpar parts and poor installation. Shouldn't have paid in a timely manner.

I am an a/c contractor in Florida. I have installed a lot of carrier/Bryant systems and I have had no problems. I also installed Trane, Maytag, Gibson, Frigidaire, Westinghouse, Goodman, Amana, Nordine. I had so many problems with these units it almost ran me out of business. I am still doing warranty work on them and I stopped installing them two years ago. If you are having the types of problems I'm reading about here with carrier you should change your contractor because I have no problems and have installed hundreds of these systems. If you are looking for a great system, buy carrier but make sure you also pay for a great contractor that's just as important.

Built a new house and went with an expensive and efficient Carrier Infinity system. Have a compressor failure at 5 years and 3 months. 5 year warranty since my contractor never registered the unit or informed me that I needed to. The compressor unit is a known problem and it would be covered if I lived in CA or if it was just registered. Carrier will do nothing to help. Their phone help was less than useful and their email complaint department (upper level) never returned my rather polite email. Never Carrier again and I'd certainly not recommend to a friend

Being a dedicated Carrier dealer, technician and installer for over 20 years in SE Texas, I am sympathetic to all of the unhappy customers who have written reviews. However, just from reading the situations, I believe that the problem lies not in the equipment but in the so called "installers and service techs". There are literally hundreds if not thousands of "reputable" Carrier dealers in any given state. I have personally went behind some of these "service companies" and have seen the type of installation or service that was performed. To a Factory trained technician, the remedies are often relatively easy and inexpensive to repair.

I paid $13,000 for an Infinity System in July 2007. On New Year's Eve, the furnace failed and we sat for three days without heat until the blower motor could be replaced. This summer 2014 the heat pump failed and I had to pay $3500 for the bottom line Carrier heat pump to match the remaining system. $16,500 for a system with TWO major failures in seven years? I AM DONE WITH CARRIER.

Moved into the new home in Dec 2012. By July 2014 had to have a capacitor replaced. Came home today and the entire unit is frozen. Was told by the serviceman that they were just notified by Carrier of bad modulators in the air handlers. $263 later (for labor), my question is... if Carrier knows of these bad modulators, why do I have to pay for labor to fix something that was wrong in the first place? Our prior unit (Trane) lasted OVER 20 years and in its lifetime we only had to have 3 repair calls (and all of them at the end of life of the unit). I will NEVER EVER buy another home if a Carrier is attached to it!!! I don't think a BRAND new home should have these issues and I should be able to have Carrier remove its unit and replace it with a brand that isn't going to nickle and dime me to death over the years!

Had a carrier model 25HBC318A0030010 - Ser# 2013E14437 barely 7-months ago. Two weeks ago had the company come in for maintenance on the unit. One week later the system non-functional due to the X-13 Blower in the air handler, model FB4CNF018T00ABAA, ser# 2913A72942. As a businessman I understand things break down and that is life. But what I did not agree with is getting charged $120.00 in labor to install a motor that has not even passed its warranty date. The labor billed as recorded relative to the equipment serviced should be guaranteed for a period of one year from the date of the original invoice or install date. Service invoice **, Customer **.

I have had a Carrier for the past 10 years. I have had over 50 Service all & all from Lindstrom AC who installed the unit. I paid top dollar for his unit 10 years ago and since the 1st month it was installed, the compressor was changed 3 times, many of the other parts several times. It causes leaks, has been down over a total of 30 days, at one time 8 days, just reverently another 4 days. I have contacted Carrier several times. 3 years ago they sent a Rep out because the unit just wouldn't work. Turns out some bozo tech from Linsdstrom put in a part upside down. The latest is they say I have a leak somewhere but they can't find it. They just recently, last month, replaced the compressor for the 3 time and it is possible they forgot to put in enough charge.

We are experiencing similar issue with our Bristol Compressor on our Carrier Infinity system that was installed 7 years ago. Apparently, they will replace the compressor for free and provide $200.00 in service, which is a paltry sum. I find this unacceptable as they have acknowledged several failures in the compressor. If you have additional complaints you can email (not call) ccc.management.review.board@carrier.utc.com. I have contacted their customer service several times and they are less than helpful and extremely rude. I concur with other posts, never purchase a Carrier System.

We have a warranty with parts and labor extended to 2021. It has been less than three years. We live in North Carolina but the company that installed the system went out of business in Virginia. The new owners state they don't have a North Carolina license even though they still carry the company name Betty's Plumbing in Newport News, VA. This new company is Atlantic. Carrier gave me a dealership number in North Carolina and has left it up to them as to whether they will accept and take over our warranty. So far, we are still waiting to be contacted by the repairman of that company meanwhile feeling miserable.

I purchased a new home and the day I moved in, the unit was not working. I have a 1 year warranty. The licensed contractor comes out often to either tell me the unit is frozen, needs to be charged or coil needs replacing because of an expansion valve has malfunctioned. Even when a/c unit is supposedly fixed, it does not cool the home properly. It takes at least 4-5 hours to drop 2 degrees. The a/c unit runs constantly and is very inefficient. HVAC unit is a 13 Seer, 2 1/2 ton unit and I'm in a 2 story, 2,100+ square foot home. I have been in my home less than 3 months, and the 3rd coil is getting ready to be replaced. This is the 10th service call. This is the first Carrier HVAC unit I've ever owned and will be the last one.

I have had the same issues as most consumers of the Carrier Infinity Unit. Our unit was purchased in 2007 and at this point we are on our 3rd compressor in less than 4 years with thousands in repairs. Every 6 months something quits working or needs repair. I'm not sure how a company that sold so many lemons can still be in business. I hope that anyone considering a Carrier will reconsider.

Carrier Comfort Series unit - Puron. We are extremely dissatisfied customers. $4,500 was spent on a brand new, energy efficient air conditioner. We were told from the sales man that this was the top of the line product and will save time and money. We had this new unit installed on Aug. 11, 2014 and when we went downstairs to check it on Sept. 6, 2014 because it wasn't dropping the temperature in the home sufficiently, we saw that there was water all surrounding the unit. In +30 degree weather we called the company to say we wanted it fixed and they couldn't send out a worker for a few days.

Carrier has a recall on 410a txt valves. I am a serviceman, and replaced many, near Charlotte, NC. Model, cnphp3017alaaaaa. Serial, 2014x29450. Low suction, high superheated, and slightly low head.

We purchased a Carrier Infinity Series Model # 25HNA64A8003 in 2008 when we built a new house. We bought the most efficient unit with a 10 year warranty. We had always had a TRANE but went with a local company that promised we would be satisfied. In December 2010, we started having trouble. December 2010 we replaced the first compressor. January 2011, August 2011, October 2011, October 2011. We went through 3 compressors which our dealer failed to point out. After two, we hired another repair company and at this point we knew we were on number three. By this time, it is Labor Day 2013.

I had experience with 3 Carrier high end systems. The first one failed (declared total loss) within 8 years after installation. It was replaced in 2010 by an other Carrier unit, along with a second unit for the other half of the house. Both new systems installed in 2010 were high efficiency systems with infinity thermostats, at a total cost of $15,000.00. Both of these units failed in the summer of 2014 with major repair bills - even though they had a 10 year warranty. The entire evaporator coil had to be replaced on the first unit at a cost of about $1000 in July 2014. The condenser fan motor failed on the second unit just today (Aug 29, 2014). The tech from central heating said that the motor is covered by warranty, but he must still charge me $60 for the visit and $200 for the labor to replace the motor. It is simply unacceptable to pay such high prices for top-of-the-line systems and get such poor reliability. I will never purchase another product from Carrier.

I wanted to add to the TONS of bad reviews! I just read a review from Joe of Virginia Beach, VA on May 14, 2014. We have a Carrier as well, I believe it's a 2 stage (don't know much about it), but it has the Puron logo on it as well and takes the humidity out of the air. We go through a compressor it seems every couple of years. The AC company we use is a great company, and they don't understand why it keeps breaking. The guys was just here today, and he said AGAIN, that we need a new compressor (something happens with this unit EVERY SUMMER); if it's not the compressor, it's something else. Now, we have to wait the entire 3 DAY WEEKEND before they can even get one in. Thank goodness, when it was installed, we paid a 10 year parts AND labor warranty. We would have shelled out THOUSANDS OF DOLLARS already in fixing this stupid unit (after paying thousands of dollars to initially purchase it).

Upgrading older systems as they were not efficient. Went with what we were told by our dealer, lighthouse mechanical as the best - Carrier. We Trusted the dealer. Within two years, the main downstairs unit would not cool this summer due to, as determined after numerous paid for service visits, a defective evaporator coil (sound familiar?). The reality is the unit probably leaked after installation and cost us much money in higher electric bills over the first summer. Unfortunately, we did not get the extended service warranty with our dealer (because like others, I am buying what I think is a worthy product) so we will probably get charged for the change-out to what will most likely be another defective unit. Don't buy Carrier and don't work with an installer that won't cover what they sell as far as factory warrantied items - they make enough as it is to grant this goodwill.

I read Ken, from Parkland Fl. experience and am prompted to write this because there should be a class action suit against Carrier for defective air-conditioning units. Our air conditioner.. and three of our neighbors (all Carrier units) stopped working last year. All four households opted to get a replacement compressor because that is what failed. Almost one year later the compressor failed AGAIN on our unit. Because the unit was almost 8 years old no warranty applied so, we faced either another new compressor or buying a new unit.

I bought a Carrier Infinity 3 ton AC unit five or six years ago. In that time, I have had literally thousands of system malfunction announcements on my thermostat. I have had the air-conditioner repair tech at my house at least 25 times. I replaced fan motors and starter capacitors twice and other parts. Recently it won't cool to the desired temperature. Now it's come to my attention the condenser coil is turning to dust. I paid for what I believed to be the best air-conditioner on the market. And it has just been one constant disappointment. The AC tech came out and told me that I need to replace the coil and that it would cost $2500 but he recommended that I replace the entire unit. The cost of a new one is roughly the same as that. So it's basically totaled. Carrier will do nothing for me. I expected so much more. I felt it reasonable to assume that this would last many years.

Iceman only diagnoses AC problems that are not covered under warranty and then attempts to charge enormous fees to get problem fixed. AC unit is less than 10 years old and per Iceman I have had 4 leaks, needed 3 evaporator coils and possible condenser coils all of which is not covered under the warranty. Carrier says nothing they can do, I have the contract with Iceman and have to use them. If I want to try to find another Carrier Dealer to honor my extended warranty I can try. No AC unit should need an evaporator coil every 2 years and continue to leak for 8 years straight. I need a new thermostat and can't get one because Iceman can't diagnose the correct problem because the thermostat is under warranty and I can only get a new thermostat from a Carrier Dealer and Iceman won't get me one.

We purchased a (what we were told) "state-of-art" Carrier Infinity in 2004. We've had nothing but problems with it, including 3 compressors, and several smaller problems (breakers tripping, new capacitors, ECT). The previous unit was a Lennox which was installed in 1982. There was never an issue with it but general maintenance, and a coil cleaning. We were talked into changing units because we were told it would really lower our electric bill (that was not true). I will never ever buy another Carrier product again, not only did it cost twice as much as a comparable unit, but it has cost us a small fortune to keep it running. PS: it is always August when it stops working. Due to this we purchased 3 window units so we wouldn't roast while they try to locate parts, and a tech that can work on it, as not everyone can.

The Bristol compressor on the downstairs Carrier Infinity Unit went bad after 5 years. We found out the salesman for Carrier told the installer (we have it in writing) you do not have to register the equipment to get the 10-year warranty. We are still trying to get that fixed but they are honoring only a 5-year warranty on this issue. We had the compressor replaced and found out after the fact there are 2 programs: a unit replacement and a $200 labor credit. When we asked Carrier why they did not tell the subcontractor about the 2 options, they apologized but did not offer any other compensation. That program started in April 2014.

Central A/C Carrier Model CNPVP6024ACAAAAA. Puron leaks started the second year after purchase. Started at one lb. In May 2014, about 6 lbs were added. I have PSE&G service contract but it doesn't cover Puron. There have been concerns on the internet about the evaporator coil. I believe it's beyond warranty. Also, problems about refrigerant line leaking where it goes to the outdoor unit. The PSEG service guy tightened that nut but that didn't help. The system stopped operating on July 27th. PSEG will be checking the system on Tuesday, 7/29/14. I am in a quandary as to what to do if the leak problem is not solved. I wish that I didn't buy a Carrier system.

Carrier Evaporator coils. Work for a major a/c service company, ARS. I found 2 leaking evaporator coils, only 2 yrs old. Also noticed the air flow direction of coils TXV turn in back of evaporator. Customer ask me what I was looking at. I carefully explained the issue, was fired the next day.

We purchased this house in 2006 and it was one year old. Ever since then we have had Carrier issues. Some I admit are with the really poor installation from Hallmark Heating and Air in Killeen, TX and they have drained us every summer for over $1500 plus my electric bill is over $500 in the summer. I contacted Carrier and they sent a rep down but without the installer cooperating, they just backed away. I don't understand why there is not a class action law suit. Anyone? Now the evaporator coil is out and I can't find anyone to replace it since they did not install it. It is over 100 degrees outside and all we can do it pour coolant $$$ into this thing to keep from boiling.

I mostly live in Grenada in the Caribbean, and bought a 5 year old property in 2004. All the Carrier pre-Inverter air conditioners went on to work efficiently to the next 7 years, although the compressors [outside] rusted. In 2010, our local Carrier dealer convinced me that the new Inverter 12K BTU fan coil unit [220V/IPH/50HZ] would be much more economical to run. I duly bought 3 units which I've been careful to maintain from sea blast to the best of my ability.

Had a Carrier A/C unit installed in August of 2012. In July of 2014 had to pay $220.00 for labor to replace a $29.00 motor run capacitor part that only took the removing of three screws to fix! Was told by Sears to look on the bright side, the part was covered. Carrier does not seem to understand that the use of cheap parts puts a heavy burden on the backs of its customers when they have to replace those cheap parts. Sure Carrier is not going to worry about a $29.00 part, it probably only cost them 5 bucks!

I purchased a Carrier in the summer of 2012. It replaced a Goodman that was in my house when it was built 15 years ago. The Goodman was trouble free until 2012. The service tech told me Goodman units were junk and was shocked it lasted that long. My carrier is not 2 years old yet and the TXV went out. The service person told me they do at least 3TXV a week on carrier products. I'm mad that I had to find out from the internet and the service person from the company I bought it from that they have problems. In 2012 they told me it was the one to get. The Goodman was much better than what I have now. I think companies should stop selling carrier products until they take care of the bad product that is out there.

Purchased a Carrier Air Conditioning Unit in 2009. Now TXV is leaking from capillary tube and unit is inoperable. Parts are not available locally and it will take 10-14 days for repair and cost $2,000 for labor to replace the damage from a defective part (covered under warranty). This is unacceptable, both the length of time and the cost to the customer. This unit is only 5 years old. I will NEVER buy another Carrier unit for my current residence or rental property if this is not resolved immediately. My message to anyone looking for a company to deal with - DON'T EVEN CONSIDER CARRIER!!!!!

I purchased a Carrier Central Air unit in 2006. The warranty on the evaporator coil is for only 5 years. There are class action suits being litigated for faulty evaporators. I contacted Carrier and explaining that a $1400+ repair was more than I could afford. I explained to Carrier this is a hardship and my daughter having type 1 diabetes will be impacted by the hot weather. I left out saying I am asthmatic, which is also true. Carrier denied me any assistance and was unwilling to stand by their product.

Bought new gas furnace and it doesn't work, keeps shutting off. Installer thinks it's a bad heat exchanger. Have called Carrier 5 times and this has been 5 months and no heat. A waste of $2000. I have never been treated so bad in my life. My tenant below threatened to move out. I am ready to sue Carrier for their lack of care and not standing up to their word. I am going to have to contact the attorney general I guess. I don't recommend Carrier.

We purchased "state-of-art" Carrier Infinity in 2006. In 2011, the AC stopped working due to leaking of puron. The AC guy came and unfortunately he can't find the leaking, but he added enough puron. In 2013, the system stopped working again, and another AC guy came and claimed that he fixed the issue. However in 2014, the problem comes back again. I was told it has an evaporator coil leaking issue which would cost about $2000 to replace it. Search online, it's a very common problem with Carrier, and they won't replace it since it has only 5 year warranty. Stay away from it. Expensive, not reliable at all.

We purchased a new home nearly three years ago. It included the "State of the Art" Carrier Infinity system. We have now experienced 4 systems failures since buying the house. The damper door system failed during our walk thru inspection. It was fixed by the Carrier rep before we took possession of the home (new construction). 4 months later the main control board failed along with the the damper control board. Next the main Infinity control panel failed. Now the unit is blowing 79 degree air out of the registers, which is only 3 degrees cooler than the air temp inside the house. I fear it is compressor-related and I'm not sure if it covered under warranty. I'm waiting for a service tech to arrive sometime today to repair the system. I wish the builder would have installed a better quality system. I would run away from any new Carrier systems.

Purchased new Carrier Infinity series (Infinity Heat pump, Infinity air handler, Infinity Air purifier, Infinity control Thermostat, UV bulbs) through Sears in 2006. After the Carrier five year warranty expired: 1) Infinity Thermostat LCD failed $700; 2) Air purifier electrostatic element failed $800; 3) Circuit board on heat pump failed $700. Ok, the last one was due to a gecko crawling into the unit in cold weather and short circuiting the board. But then again, why did Carrier make such an open-to-the elements panel on the outside unit for sensitive electronics that would allow critters to crawl in? Don't forget the costs of the air purifier filter element - $100+ yearly ("But you get a year’s service out of it" still 8x more expensive than a regular Filtrete on sale at a big box store) and UV bulbs that Carrier says should be replaced yearly ($150 plus per bulb - 2 required).

Our central A/C in the townhouse conveniently died right after the warranty expired. We already spent a big fortune trying to fix it last year, but it failed again this year. We not alone. Our community has dozens of similar leaking issues. I called Carrier asking what it could help since it seems like a systematic issue. I got no help but standard scripts. Essentially the agent said, "Bad luck. Your warranty expired." The best he could do is to provide technical support. Stay away from this brand if you could.

I too bought a Carrier 3.5 ton split system a/c for my home in May of 2008. During the first year the installer would fix all the minor problems as they popped up, no out of pocket expenses. The 2nd year it started getting expensive. Refrigerant leaks, fan motors quitting, coils leaking and needing to be replaced, drip pan cracking and leaking, pounds of Puron added, startup capacitor replaced three times, and today 2.5 pounds of Puron. The only thing that hasn't quit yet is the compressor. I have spent a great sum of money from the yearly fix up. Carrier is undependable and expensive. My buddy had similar problems with his carrier. He installed his in 2007. After the 4th year of breaking down, he called a Trane dealer and had a unit installed. Up till now never a repair. He said for me to save my money and switch to TRANE.

I have Carrier and price v/s value my customers simply won't put up with high priced repairs and I won't put up with having to explain why a name costs so much to repair, having to, in my opinion, overcharge customers for parts and the labor to attempt to make them comfortable. I find it unacceptable as a senior service tech and a consumer. I believe the manufacturers have a responsibility to the consumer to at least deliver some truth as to what is expected from their products and not experience high cost ripoff repairs based on name brand. I do not recommend to my customers any well known brands due to parts availability because the installers/builders/contractors got a good deal on bad equipment or poorly manufactured products.

We replaced an older Rheem gas pack with a Carrier gas pack in Jan. 2003.... It worked well for almost 5 yrs with no problems... In Nov. 2007 the inducer motor was found unrepairable. The part was replaced under warranty but we had to pay the labor of $135. That was our only problem until July 2012... the unit quit cooling. We had it cleaned & it was low on coolant. After adding 1.5lbs of freon it was cooling again. Shortly after that service it started making loud noises when the fan came on but it didn't seem to affect the ability to perform. We had it checked again in Nov. 2012 because of the noise... I was hoping to catch a potential problem before we were left without heat or AC...

So here it is in a nutshell: Of all of carriers new products the new ala or aluminum evaporator coil already leaking after only 2 yrs. The new high effiency furnace has pressure problems that carrier cannot figure out a repair for and the new lg compressors are failing right out of the box. This is after the highest cost unit they ever carried, the infinity, lost every Bristol compressor they had in them. What is going on with carrier? Why would they run a good company into the ground? I have no choice but to start selling trane. Carrier gets worse every year.

Puron Model 24APA530A300 Coil bad - A/C stopped cooling on hottest day of year, and my a/c guy said it must be a bad coil. The unit was put in 6 years ago, and I figured Carrier would replace it. Just found out it has only a 5-year warranty, but starting in 2010 they made it a 10-year warranty. I think it is plain wrong that Carrier only has a 5-year warranty for a machine that costs upwards $6000. No way a coil should go out in 6 years.

In 2002, I invested $6,000.00 to have Carrier's top-of-the-line heat pump installed at my home. A very large investment for me! I thought it will be well worth it to have the highest quality, 2-stage, rated with energy star and uses Puron. Turns out this unit is quite the lemon. By the looks of all the other complaints I now see concerning the same system, I guess they're nearly all lemons. Wish someone could make Carrier do the right thing and provide what they advertised. And are still advertising. I had this unit installed by a reputable heating and air company. From the beginning it never did work all that well. It did cool however so I did not complain. It only seemed to work about half as good as advertised. On real hot days, it would not keep up with demand and cool that well. If in the 90s outside, the best it would cool was to about 76-78 inside. Cool enough to live so I didn't complain.

Built home with Carrier unit installed in 7/2011. Within 1st 6 months, zone board had to be replaced. Recently (April 2014), turned on air and was not blowing cold or cooling house. Tech came out and discovered leak in coil and unit was completely out of Freon. Replaced coil, still not cooling house. 2nd trip replaced dryer due to moisture according to tech, but still not working. Called Carrier and they advised compressor may need to be changed out. 3rd trip and tech replaced compressor. Still same issue and air is still not working. Tech claims there is moisture in the unit due to the original defective coil and the entire system may need to be replaced. Carrier said they would not pay for the replacement, which is unbelievable given this is only a 3-year-old unit. The parts have been under warranty but I am already out $1200 in labor costs and the thing is still not working. Very frustrating and I believe I got a lemon. Anyone else share this experience and any techs on this chain that have any input on this because I call and send a letter to Carrier?

I purchased a heating and cooling package from Sears on about 10/15/2012. It was installed 10/23/2012. The unit did fine the first year but on about 12/20/2013 the heat pump began to fail to heat like it should and in about a week time, would not heat at all. So I called sears and they sent out a tech to found out the problem. He found a defective shift valve. Now being that, the manufacturer had known of this problem you would think that they would at least cover the labor being that it was a manufacturer's issue from the start, not. Even though the parts are cover they want me to pay labor cost. I don't think that's these companies care about product but profit. The car company are made to fix their problem - why not the heat and cooling companies.

Six years ago purchased from Sears a new Carrier Infinity which cost $8,000.00. I thought that buying the supposed best system in the market & from a company like Sears I was making a wise decision. This was my first mistake. Yesterday March 15, just few month short on the six birthday of my very expensive Carrier & after expending the last 4 month $1,300 on repairs, I finally decided to end my nightmare & install a regular air conditioner, no frills just cool air.

Built a brand new house 5 years ago. Installed Carrier unit. It went out. Leaked rust all in my attic. They told me warranty went out. it’s gonna cost $1700 to replace part or install new unit. This is awful. How can it only last 5 years. Coals are awful. They knew these were bad product why use them. I think Carrier should stand behind their product. This is wrong. Puron is not a way to go. What a bunch of crap. Now I have no heat, no air. It’s very cold.

I have 6 estimates on a Carrier Infinity. I decided to review the ratings before making the phone to the company I choose to install the unit. After reading ALL these reviews about awful customer service, and selling faulty equipment AND then shifting the burden to the consumer... I WILL NOT PURCHASE A CARRIER NOW! I AM PISSED OFF AT THE WAY THEY HAVE TREATED THEIR CUSTOMERS! Yes, it took much time to get these estimates together. But, I was educated along the way and the next 6-7 estimates will be easier. THANKS TO ALL THE PEOPLE THAT TOOK TIME TO SAVE ME FROM SUCH A HORRIBLE EXPERIENCE THAT I WOULD BE PAYING FOR!

Carrier bought in 2006 has had over 18 service calls on heat pump. Never once fixed more than 3-4 months. Now has a coil leak in heat pump. $6640.00 quoted for new unit. $3700.00 quoted to replace coil. Never buy Carrier again. Carrier customer service could not care less. Out of warranty.

Purchased a Carrier Infinity furnace and heat pump on 6/21/13. The compressor went bad in 10 days on July 3, 2013. Carrier replaced the unit. Less than 3 weeks later, the unit shut down. There was a loose wire on the outside unit. Twice the techs have been out to try to fix the water in the garage during the summer. Wrapped the outtake lines and flushed the line. They say it is just condensation. A few days ago, I discovered I have a steady leak under my house. They will have to contact Carrier because they are not sure of what the problem is but they think it is a bad gasket. Does anyone know if there has been a recall on this system or is there a class action lawsuit? I seriously think I have a lemon. I have not contacted Carrier yet, but will this week if the leak is not fixed.

Had lightning strike our central air and heat unit in 2011. Replaced the unit with a Carrier. We have had 32 service calls since the installation of this unit, starting the first month of operation. Unit leaked freon, ran continuously without cooling the house. Needless to say, our power bill was enormous. Parts were replaced, freon recharged numerous times. Sent certified letter to their customer service, no response. The past two Christmas have been spent with no heat due to various repairs needed. Finally had a field representative come and look at it. That was almost two weeks ago, no reply from him or his supervisor.

Brand new home 2007 with a CARRIER air handler and coil. Coil goes bad in 2011 and is replaced under warranty with a new coil. I still had to pay $800 for the labor for this repair. In 2013 Replacement CARRIER coil goes bad and is not considered under warranty because the whole system is past 5 years. This is CRAZY and is obviously a product failure. I have rental homes that have coils that have lasted 30+ years?!?! I just got off of the phone with Carrier customer service and what are they willing to do about this failure??? ABSOLUTELY NOTHING!!!!!!!!!!

I purchased a Carrier Infinity furnace in 2008 thinking that this furnace would last as long as my previous Lennox. My previous furnace lasted 18 years without any problems. Carrier instructed me that I had a 5 year parts warranty and does not include labor. I have just learned that Carrier offers a 10 year warranty on parts after 2008 and refuses to cover any cost of my repair. I have verbally stated that Carrier products are designed to fail just before 5 years are up and I seriously recommend that under any condition do not purchase any of their products ever. Their customer service is absolutely horrible and they like to hang up on many occasions. I wish I had never brought this piece of garbage.

The system is terrible and will never be a reliable unit. After 8 months it has self destructed and can never be repaired because it is not designed for repair and is so complicated the service people cannot repair it. Our system shuts done and even the thermostat does not function. Will last maybe a week and the poor wiring and electronics just self destructs. Please do not buy a Carrier product. Terrible product and terrible service. Carrier should be ashamed to sell the Infinity and maybe should just get out of the business with such an inferior product offering. I have spent $17k on this product and I am sick over this mistake on my part.

We purchased a very expensive, we thought top of line Carrier Infinity system, heat pump, and have had nothing but problems. Just tonight, on the coldest DC night in 20 years, the thermostat shut off. This is the third time in 3 weeks this has occurred. To be fair, Carrier customer service has been prompt in follow up and assessing issues, but problems like these really shouldn't happen with frequency like we've experienced. Given other problems with the unit, I'm frustrated, agitated, and now COLD! Help us out, please!

We purchased a Carrier Heat and Air unit on 7-17-12. Since that time, our unit has quit working 15 times. We have been without air for weeks during the summer and, had to buy a window air unit just to sleep at night. Now we have been without heat for 8 days. The company we bought and had our unit installed from has replaced the motherboard and, replaced about 60 fuses. They will not even come out now, said there is a short somewhere in the unit and there is no way to find it. We called Carrier and they told us they don't replace units for any reason. To have the company who sold us the unit fix it. I told them they can't fix it they have been out 15 times. He told me to get someone else to fix it but, that will void the warranty. NEVER buy a Carrier Unit.

Bought a "state of the art" Infinity series heat pump in November 2007 and yesterday December 31st 2013 was told the compressor was shot. I too have the 10 years parts & labor so a new compressor will be paid for, BUT the service tech calls me to his truck and pulls out this paper and tells me how this compressor is a huge piece of crap and there are thousands of issues with these things and his office will be in touch on spending ANOTHER $1500 or more to get another "state of the art" outside unit he named "Green Speed"... I am still waiting to hear back from my dealer. I totally understand with it being New Year's Day having to wait a few days, but to spend over $5,000 in 2007 and be told, while still under warranty" you need to spend $1,500 more for another outside unit is a joke...

I purchased a new Carrier Infinity 25HNA unit in the summer of 2006. The purchase included a 10-year warranty. I just recently found out that my compressor locked up. (7.5 years). It has the Bristol compressor in it. My A/C guy mentioned that Carrier had numerous problems with this compressor. Carrier offered to replace the compressor but I would have to pay around $1400 in labor and additional parts to get my unit going again. On top of that, Carrier told me if I went this route there would be no further warranty on the unit. My other option was to pay $2500 for an entire outside unit and they would warranty this new unit for 10 years. I am very disappointed in Carrier. I have owned several other brands and never had a compressor go out. I own several rental units that the heat pumps have been going for almost 20 years. From the looks of this mess, i do not plan on ever buying a Carrier unit again.

Our 9-year-old Carrier furnace was blowing cold air. The repair guy for Carrier said we need a NEW FURNACE! If he only replaces the part, there is no guarantee it will work (up to $2,000 for repair). It s December (here in New York) and we have waited SEVEN DAYS and no part in sight! We will NEVER buy another Carrier!

I recently replaced an air conditioning unit that was 15 years old with a Carrier unit. The old unit was efficient and extremely quiet. However, the printed circuit board had to be replaced and I thought that after 15 years it was time for a new unit. This was a big mistake, especially replacing it with a Carrier unit. The new unit vibrates and the vibration transmits to the house. It is very irritating. After many attempts by the installer and a Carrier representative to decrease the vibration, Carrier finally said that this was normal. They did install vibration dampeners and isolated the unit from the duct-work, but it is still noticeable. We live in Arizona where the air conditioning runs frequently. I am very dissatisfied with Carrier's attitude and position in this matter. The installer has been great and has gone out of their way to improve the situation, but the vibration will not go away. Stay away from Carrier.

I purchased a Carrier Infinity dual fuel system in 2005. It certainly has not been maintenance free. As an example, new coil, 21/2 lb Puron, new thermostat ($800.00) including labor. I emailed them about the thermostat, which by the way was the 24th version. As Carrier handled the other consumer complaints, it is out of warranty. I also had to have the entire air purifier replaced (Gapaaxcc1625-A01). I thought that if you have to update a thermostat 24 times, Carrier should work with the consumer. No way. After emailing Carrier about my concern, I got answers from 3 different reps; all said, "Sorry, out of warranty." As I read the other 133 complaints about expensive repairs, I came to the conclusion they work with no one. My next purchase I make I will go online and see what others are experiencing with a product. Had I done that as the others said, it would have been a Trane.

I just opened this website and noted that most of the Carrier reviews were terrible. This is a more advanced system than most HVAC repair companies have knowledge of or experience with. We had a bad experience a couple of summers ago (the a/c was not cooling) and it all came down to the one question I failed to ask the 2 repair companies that were sent to our home by our home warranty company: "Does your company INSTALL Carrier systems?" Well, (after the 2 companies had spent countless hours and replaced the evaporator coil--which did not make the problem go away), that one little question did the trick! The warranty found one company that actually had installed these systems and they came out and after an hour of hooking up the compressor to the tech's computer and consulting with the engineers in Houston, the problem was identified. They replaced the compressor and that was that.

System installed in late 12/2005. Serviced four months before failure and everything checked out ok. Had tune up service for seasonal maintenance performed and technician found evaporator coil leaking. TXV valve needs replacing as well as drain pan that I was told had failed and could leak. $2600.00 repair. I was amazed that after technician did tune up thing everything went bad; no A/C, also had to add Freon. Also told motor maybe going bad. Where does Carrier stand on their product warranty? No more Carrier product for me. Too costly to maintain.

I purchased my home 6 years ago and purchased an upgraded Carrier AC 2.5 ton unit for my downstairs. After only 3.5 short years my downstairs was not getting as cold as it used to get. Mind you it gets hot as two hells in Texas! So when we had to refill the unit with freon it was no big deal. However, the following summer, the exact thing happened again. And then there was the third summer. After shelling out over $1800 to refill my AC unit, someone told me that I may have a leak. It was a little hard for me to grasp considering the house was not even 3 years old when this all started. Nonetheless, we have a copper plated coil that has multiple holes the size of a straight pin. Because we are not in our warranty period anymore, the cost to replace the evaporator coil with a tin plated coil exceeds $5k for parts and labor. And to top it all off, I called Carrier and they told me that a copper based coil can develop holes due to weather, animals, contractor materials, etc. Really lady! Seriously! Needless to say, I am not a happy camper.

In May 2012, our air conditioning service person installed a new Carrier model FB4C Fan Coil unit in our home, in Houston. This September, about a year and a half later, when the temperatures were hot, hot, hot, the motor to the blower failed. The motor was under warranty. Otherwise, the motor would have had to be purchased for the unbelievable price of over $400. When it was checked by the vendor and found to be defective, a claim was submitted for a replacement motor and our service person paid for expedited delivery.

I am upset that a X13 motor would stop working after only 3 and half years. This resulted in a bill for $169.50. If it was replaced with another X13, how long can I expect it to last. I have two systems for my two story house and now I am worried that the motor in the other system will fail at any time. Surely this problem falls under the guarantee "if equipment does not preform to manufacturer's standards".

After coming home from work on a hot, sunny, Friday afternoon, I noticed the inside of the house was MUCH hotter than what the thermostat was set for. After going outside and checking the heat pump, I noticed that the copper lines were frozen and the fan wasn't spinning. After calling the installation company, they said they wouldn't be able to be out there until Saturday afternoon (of course!). The repair technician came out Saturday around 3:00 pm and said that it was the motor and that "Carrier knows these are bad motors, but they won't do anything about them until they break. They last roughly 2-2.5 years before they need replaced. I have already replaced at least 40 this year and that's just me.... I have three other partners!". Of course, he said that it wouldn't be able to be taken care of until Monday after he contacted Carrier.

Four of our neighbors purchased Carrier air conditioning units... approx seven years ago...... This summer all four compressors failed within weeks of each other. Our unit failed during a heat wave.... and we were without air for a week. Eventually the compressor was replaced.... It was under a ten year warranty. We are being told to pay $349 for replacement of the coolant or we will be taken to small claims court. We agree to pay the service call charge.... but feel it is unfair and unreasonable to be asked to pay for new coolant for a unit when the old one failed. We feel this charge should be absorbed by Carrier especially when it is clear their compressors are flawed.

I'm a homeowner and had two units installed in the two story house I completed in 2012. It's been 1 year and 3 months and I've had 3 a/c outages. My upstairs unit (3-ton) has been out twice, most recently when the compressor blower motor stopped working. My latest problem is with the downstairs unit (2.5-ton) which needs a new evaporator unit. There is a leak in the copper coil which I'm told is common. Most startling to me, however, was how corroded the entire evaporator unit appeared. I took a photo and posted here. The prevailing story I hear from the repair folks is that Carrier's technology got way ahead of quality... in an effort to meet the rising efficiency requirements. The parts warranty is helpful, but the labor combined for all three repairs is now at $2000. Oh yeah, and I called Carrier (as a homeowner) to express my dissatisfaction. They towed the line on warranty terms and conditions and wouldn't transfer me to a Manager. Given my experience, I will never purchase Carrier equipment again.

It's been stated over and over. STAY AWAY FROM CARRIER! I am on my 4th compressor in 10 yrs. Just had the last one installed in May and the house is already not cooling and is very humid. The outside unit never shuts off and it make so much noise I feel bad for my neighbors. No help from Carrier. I've had 5 different companies come out and troubleshoot/repair this system and they all say the same thing. This is a common problem with Carrier units. I've sunk $8500-$9000 dollars into this hunk of crap. I am gonna bite the bullet and purchase a new system from a company that stands behind its products. Obviously I won't ever purchase another Carrier product again.

When I renovated my home and installed central A/C my contractor hired an installer who went with a PURON system, aka Carrier. After 2 years the compressor died on the hottest day of the year this past July. I was told it the capacitor was weak and for $400 a hard start kit was added. That worked for 2 months and now the unit is dead again and needs a new compressor. Carrier's 5 year limited warranty is leaving me in the whole for $1,000 for labor and Freon refill charges to repair the unit. I called Carrier customer service and they were as rude as can be. I spoke with an agent named Julia (badge ID **). They sell a sub-standard product that they know is not reliable, hence why their warranties are weak. It's pretty sad that the company that is credited with inventing modern day air conditioning can't build a unit that can survive a few years out of the box. Substandard product that I would not recommend.

Two-year-old system does not remove humidity from our home despite four service calls and a compressor replacement. The condensing unit never drains water and the Carrier dealer who installed the unit says all is okay/normal. As a result the humidity level in the house is always high, sometimes more than it is inside. Only two adults live in the home and the bathrooms/laundry room are well vented/exhausted. Does not appear from what I read that Carrier cares. Can the problem be linked to the refrigerant no longer being Freon? I have placed a portable dehumidifer upstairs which helps some and removes several quarts of water daily. We live in high humidity Indiana. Suggestions?

My home is a little over 5 years old and I have 2 Carrier split units. Low coolant and of course a leaking condenser. Carrier units are specific and do not use generic parts so a normal $300 condenser is $953. Carrier responded with, "We are sorry. Your unit is out of warranty by 4 months. There is NOTHING we can do." No offer to get me a reduced price on a crappy piece of hardware they engineered and installed in their units. Had 3 HVAC specialists say the same thing... "NEVER USE A CARRIER." They don't care crap about their customers and they ** you on the parts because you have NO CHOICE but to get it from them. Going to dump them ASAP.

Several weeks ago our Carrier slimline model 38HDR048-301 stopped cooling the house. We called the dealer and he stated that the Puron was down by over 9 gallons (it apparently only holds 12). He filled it and went through the system but last week we had the same problem and shut the system down until the dealer could come back and go through the system. He found formicary (ant nest) corrosion which was detected with his high tech system and performed a test that showed the coil water looking like champagne bubbles. He stated there was no repair for this -- only replacement of the coil ($2,000 and no warranty) or replace the unit $3,500 with a 10 year guarantee. Our system, which is 7 years old, was only covered for 5 years -- which is terrible.

I will just be vague at this point to say that this is the worst air conditioner I have owned. This unit has had issues every year since I bought it. I bought it in Aug of 2008. Last year the compressor went out. The fan to the air handler went out the first year. And many instances in between. I heard of something from a service tech saying there was some recourse. I want recourse. I could not rate this unit since there are no negative options.

The unit is six years old and I was low on freon. The technician put freon in and told me the coil has a leak. He said it's not worth to just replace the coils, but a few more dollars replace the whole unit. He said it should last the summer. How can Carrier get away with this product that they know will leak after six years.

April 2008 installed high end Carrier dual (electrical/gas) system (furnace/heat pump/AC) system with Carrier Infinity Thermostat. The thermostat failed July 2013; replacement around $1100 (with maintenance plan discount). Gathered from technician's comments that problems with the Infinity device are not uncommon. For the cost of same, high quality should be expected. Perhaps unwise then for potentially purchasers to tie themselves into Carrier products that require such an expensive and fragile/poorly design controller.

What a bad choice. Never buy Carrier products. Installed on 11/10/2006 by Hoosier Comfort Air. Of course he went out of business that next year after making several trips to make so-called adjustments. He left no description as to what he did and I was not charged. On 8/11/10, it was not cooling. Replaced a circuit board by another very reputable company. The labor cost $397.00. Again on 8/20/10, had to program to go to high speed. No charge for trip. On 2/9/11, bad crank case heater replaced. 6/27/1, same circuit board again restructured where the board was mounted to keep water away, labor $306.65. 12/11/11, replaced compressor, labor $874.80. 12/13/12, replaced control board and motor wire harness and another control board, $356.65 LABOR. 12/07/12, OUTDOOR TEMP SENSOR. Today I am waiting for them to install a new refrigerant valve. Estimate $1000. Carrier will do nothing to help with labor cost and customer service very rude. Do NOT purchase INFINITY HIGH EFFICIENT DUAL FURNACE AND HEAT PUMP. If you do you will pay, pay, pay.

We have lived in our house for 5 years. It was a brand new house when bought. CARRIER installed the A/C unit. A year ago, we had the unit serviced because it was blowing warm air. It was determined that the coil was corroded. They filled it with Freon to get us by. This year (a few weeks ago), I had the coil replaced at a cost of $950.00 for labor! I asked Carrier for reimbursement for this since this was a defect in their product. Many of my neighbors have had the same issue with their A/C units. My serviceman has seen corroded coils piled up when he returns them to the distributor... At this time, CARRIER has offered me $500 of the $950 I paid. They have said it was a goodwill gesture! I truly feel we deserve the full amount since this was obviously a product defect! I am still working with them now and will let you know the results (picture of corroded coil attached)!!!!

Five years ago, I had 7 5-ton Carrier 17 Seer units installed at my house (yes, really). It got hot a few days ago. Tech came out today and told me that 4 compressors have failed. All of the units run off of batteries first which are energized by street power and generator power. I'll keep everyone posted on how this evolves. I pay 20k a year for a 24/7/365 response on the HVAC systems. Hopefully, Carrier steps up and does the right thing.

New 2 stage system - I've had this air conditioner for 8 years and had 3 compressors put in. This last one I had installed on the Wed. after Memorial Day. It still has not cooled the house since it was installed and never turns off. In the day time, it will get to 80 degrees. At night, around 3:00 am, it will cool off to 70 degrees. I've called my installer and told him about it and he says he has to call the Carrier guru to find out what to do. It is now June 20th and every day about 3:00 to 4:00 pm, it will be 77 to 80 degrees in my house. I want it fixed NOW!!!! I've never had a problem cooling the house before the installer says I should build a shade house over the outside unit. He put it there. Even the other compressors were able to cool my house, 1600 sq. ft, with a 4-ton unit.

I bought a high efficiency Infinity heating and cooling system from a Carrier authorized dealer in Oct 2009. Total cost was approx. $9500.00cdn. Both A/C and furnace came with a 10-year Carrier parts warranty. Also, I purchased 10-year Carrier labor warranty, which was offered in lieu of Carrier cool cash rebate of $350.00. My invoice clearly shows that there is a 10 years parts and 'Carrier' labor warranty on both units.

Within ONE year of the move in to a NEW house, our A/C unit broke down which resulted in the coil replacement. Just over a year and a half, we're back to where we started. And our 2nd coil replacement is required due to "Formicary Corrosion". Unfortunately for us, warranty has run out and we're not required pay $700.00 out of pocket for the inspection, labor, fluids etc. I called CARRIER hoping that they would be helpful and possibly honest about what clearly is a faulty part. Their response is “Parts are 5-years warranty. There is nothing that we can do as the charges you're telling me are of labor.” That may be so, but the $700.00 I have to pay out of pocket is because of your faulty part. The best part of it, my neighbor is having the same issue on his unit as well.

I have 2 new Carrier system in a new built home and have had and continue to have several issues. I fully expected the builder and sub contractor to run for the hills but when I contacted Carrier, I did not expect them to just blow me off the way they did. I have been in the HVAC business for 30 years and never have had such poor customer support from a company. Carrier, unlike York and Trane, will apparently just sell their equipment to anyone. I thought Carrier to be one of the top 3 companies, but they sure changed that.

I bought a house with two Carrier units in ‘07. In ‘09, I had to replace both blower motors. The service company (will not mention because they were helpful) who helped replace the motors informed me that premature expiration due to moisture was a problem with this model and was fixed in future units. They gave me replacement motors (service guy could not fit through the attic door) and helped how he could during replacement. In ‘13, the motors went out again. Warranty expired after five years and WOW, the customer service from senior representative "Glenn" was a sad excuse of help in the least.

I will not give a long drawn out explanation of my issue. Just know this is the 2nd summer I have turned my unit on and it does NOT work. Carrier is well aware of the corrosion issue of the coils, yet they will not cover the service call cost. I have read review after review of others with the same issue. Carrier is aware of the problem and will not fully warranty their equipment. My unit is 58UVB60-14 2 stage 95% efficiency.

I built my home and had a Carrier heating and air system installed less than 5 years ago. I believed Carrier to be one of the best so it was worth the extra money. I was wrong. In the last 4 and a half years, I have had 9, yes 9, service calls on my system. I have had fans out of balance (one was so bad it would rattle the dishes on the countertop in the kitchen). The main unit's compressor locked up and had to be replaced. The main thermostat went out and had to be replaced. There's a freon leak in the upstairs unit and freon has had to be added to both units 4 times. It leaked water condensation in the attic, and now I go to turn it on over the weekend and the downstairs unit blows warm air. It won't cool.

I bought a new home in Aug. 2008 with a 5-Ton Carrier A/C/ Heat Pump System. Last June, it stopped cooling. Technician came out and added 2 lb. of Freon but said he could not find leak - $249. Heat pump started making weird noises so I had tech from a different A/C repair business come out and he put 3 lb. of Freon in and said the evaporator coil is leaking - $175. The unit is just under 5 yrs old so warranty will pay for evap coil but I have to pay the labor & freon. I am having it done next week and have been quoted $600 to $800 Freon & labor depending on the time it takes. So this is possibly going to cost me $1224 on an A/C system that is less than 5 yrs old. Also, there is no more warranty because my 5 yrs is up in August. I will never buy another Carrier product again. It is junk.

We purchased a Carrier Infinity system from RA Dobson in Fairfax County, VA in 2006. Immediately, the system had many problems and would short out and we would be without air conditioning at the height of a DC hot and humid summer. After a couple of years of this, the problem was fixed by reinstalling the unit by another contractor. Starting last summer, we had problems getting the system to cool down below 78 degrees on a good day. CroppMetcalfe came several times and could not figure out what was wrong so we just let it go.

Module failed on model #FV4BNB006. I called an HVAC company. Carrier said the unit was warrantied for 5 years at the time this was purchased, although now the same exact unit is warrantied for 10 years. Sure enough, without knowing the exact date of install, Carrier claims the unit is out of warranty as of November of 2012. They don't care that the same unit now currently has a warranty of 10 years (new policy as of 2009); that the unit should not have failed 5 years prematurely; and that we, at the time we called, were only 3 months over the 5-year warranty. I spoke with a supervisor Jamie at customer relations. She was curt, only would repeat their policy and could care less about the situation of the same exact unit being warrantied for 10 years now. She didn't even know what the part was nor considered that it should not have failed at least 5 years premature!

Carrier Model 50YER060 Geothermal Heat pump - The unit has not worked properly since installation in December of 2011. There has been a refrigerant leak that was not found until yesterday, 25 March 2013. The unit has failed on a monthly basis causing me to use a back-up heating system (electric hot water tank). The leak was detected in the heat exchanger which now must be replaced. Carrier has been no help whatsoever. They keep sending me back to the installer who has been very cooperative, but this is getting ridiculous.

In 2008, I purchased a major product which was a Carrier Bryant ClimateMaster GT-PX water source heat pump. I thought I purchased the best warranty and well-known product available with the cost of over $7000. After 18 months of operation, this unit started having problems. After a multitude of service calls to the dealer, it was determined that there was a water to freon leak. It was then classified as a catastrophic failure event. This happened during the middle of winter and we had to rely upon the back up heat system, which barely provided enough heat to keep but consumed a huge amount of power.

We purchased our Carrier Infinity w/ 25HNA Bristol compressor pump in 2008 (installed by Carrier dealer) with a 10-year warranty (although nobody seems to know if that includes labor charges or not). We shelled out almost 10 grand for this unit and totally bought into the Carrier spiel, etc. As of this week we are without a working compressor, and running on emergency heat mode which as far as we were informed is quadruple the electrical demand, ergo we are pissing money out the window. The technician (a Bryant dealer/service) who responded to our call had to come over from a town in the neighboring state due to the fact that the Carrier dealer from whom we purchased our unit and relied upon for service/maintenance/filters, etc. moved out of our state without notifying any of his customers that they were going out of business. ** thoughtful of em!

Whatever you do, don't buy anything from Carrier. I wish I'd done my homework before we bought our system. It hasn't worked right since installation (2007). We bought top of line for energy efficiency and with idea that we wouldn't have to replace it for a long time. It was a sick joke! Our electric bills have been much higher; we just got one that sent me into a rage. My KWH usage per day went from 102 for same period last year (which was too high then) to 165 this year. The control board has never worked right; it had been replaced and still defective. They've told us everything under the sun as to what the problem could be. They never call back and so far, there’s absolutely no resolution.

Our Infinity series 25 heat pump was installed in 2006 and we had a 10-year parts and labor warranty included at that time. We have the system checked twice each year and things have worked well until recently. On our last bi-annual service call (January 24 this year), the outdoor temperature sender unit was determined to be bad and was replaced at no charge. Then three days ago, we received a system malfunction notice on our indoor thermostat so I called our service company and they were slammed, so we set up an appointment for today. The tech came out, spent an hour checking the system and determined the compressor is failing causing the thermal lockout conditions which were recurring on a regular basis (it is a Bristol compressor).

I purchased a Carrier Infinity 2 ton heat pump on 08/16/2010. Two years and one month, it needed its motor replaced. That was done in September 2012 with me footing the labor. Now on February 12, 2013, the control board on the same unit needs to be replaced. This unit cools our bonus room upstairs and is set to cool at 80 and heat at 62, so it is not used a lot. Again, I have to pay labor to have it fixed. I am really upset to have a 2-year-old unit go bad. By the way, the heat strips set off my fire alarm after the initial install, the first time the heat pump came on. I paid lots of money for this unit and another 5 ton Infinity. I would be willing to join the class action since this is a lemon.

Just over ten years ago, we built a new home in Pennsylvania and decided on a Carrier heat pump because of anticipated quality and longevity. The outdoor unit is a 38YDB using a Bristol compressor. The compressor recently failed after 10 years and 6 months. Through our HVAC repair company, we knew that Carrier has had problems with the Bristol compressors (which are no longer used) and our repair company should know since they have been a dealer for almost 30 years.

Carrier Infinity series was installed in Sept. 2012 by SMO/DMO in Maryland. It has failed completely. I called SMO/DMO several times and they are unable to fix the problem. They don't know where the problem is though I was told by SMO that they are Carrier-trained. Several of their repair tech, when they open the unit, see the circuit board - they stop and don't know how to proceed. SMO/DMO installer has failed to keep up to their promise. Carrier Infinity new design has failed as it has flaws. I wish that I had not chosen Carrier.

I purchased a new home in Sept. 2007 with a Carrier HVAC system. I made several complaints to the installation company during the first year about quality of the installation. Three trips and the company assured me they had corrected all items. In just under three years, cooling coils on both units of the two-unit system failed and had to be replaced. Replacement coils were furnished under warranty but the bill was $1500. I hired another company to do an analysis of system. Based on this inspection, I filed a formal complaint with state licensing bureau. Finally, about $4,000 worth of corrective action was performed at no charge. Corrections included the installation of an additional return air ducting that was not installed but was on original design.

I purchased a whole house Carrier Puron AC and gas heating unit in August of '08. Fortunately at the time, I purchased a factory warranty for parts, ten years and labor, five years. This August, the unit started running constantly and I called a factory authorized AC dealer to fix it. They found the evaporator unit had leaked and replaced it and recharged the unit. All was covered, even the freon. The service was excellent. However the need for the replacement of the evaporator was disturbing. The old unit had copper covered coils and they replaced it with tin covered coils. According to the service techs, Carrier has had lots of problems with the copper covered coils and they are kept busy replacing them with tin coated ones. The newer models have tin covered coils. The reason is the freon is kept at a higher pressure in these new models and the coils could not handle it.

Hey Jerry in San Antonio! I have the same problem you speak of and I'm also extremely angry! I tried to figure out a way to email you directly or respond directly, but I can't figure out how to respond directly so I hope you get this message.

A 3 months old split AC unit broke a month ago. I reported the issue; it took them 2 weeks to send 2 experts to prove it is covered by warranty. They took the unit 2 weeks ago and brought it back to me yesterday with the same flaw! What I got from them is that it is their distributor's fault! Finally, they took the unit back and with the same never-kept promise of “we will contact you”! I want my AC working! Thanks.

This is an update to 5/4/12 post "Substandard Product". 8/25/12: Air Conditioner stopped pumping cool air again, called our servicer. They came out today and much to our disbelief, they found a pin hole in the coil that was replaced last year. Now we’re waiting to see what, if anything, Carrier will do. Given their track ready so far, I suspect they'll place the blame on me or the servicer and do nothing. Do yourself a favor, don't buy Carrier. They don't stand behind their own product and when their equipment fails, all they do is point fingers at anyone but themselves to place the blame on an inferior product they manufactured.

My Carrier A/C evap coil leaked and rusted out after 4 years, still under warranty. However, labor to replace this part that 4 A/C services tell me is a manufacturing problem is not covered. We paid several hundred dollars to fix it. Not to mention, we had to pay for the part upfront then get it reimbursed when we sent in the warranty information. I seriously believe this is a class action suit. I am looking for others with the same problem.

Three top of the line Carrier units installed in the fall of 2006 has 100% rust and mold in all the copper evaporator coils inside the 3 air handlers. It has undergone consistent maintenance and service in the spring and fall every year. I contacted Carrier with the problem and they refused any assistance because the 5 year warranty has expired on the component, even though the local Carrier dealer who installed and serviced the units confirmed it is a manufacturing problem. The 3 unit models are: FV4BNF002, serial # 1606A82006; FV4BNF005, serial # 1106A87390; and FV4BNF005, serial # 4805A85599.

This is the brief summary of the problems I had with my Carrier Infinity, which was installed on 3/4/288: In February 2011, control board fuse was replaced at labor cost of $79 due to no heat. In April 2011, control board and high pressure switch in unit were replaced (after numerous visits and system fails) at labor cost of $100. In October 2011, I replaced fan on motor at labor cost of $135 due to no heat again. In August 2012, I replaced capacitor in outdoor unit at labor cost of $166.63 due to no A/C. After which, the system ran for 12 hours straight without cycling off to bring the temperature down 10 degrees. (Carrier's response is that this is normal and the diagnostics reported by the technician are all in line.)

In mid-2007, I had my 13-year old HVAC system replaced with a Carrier Infinity system with 5 ton 14.0 SEER unit (model #24ANA760A003) to give a peace of mind regarding reliability. Two years ago, the system failed and the temp in my house got to over 100 degrees here in AZ. The installation company told me the compressor was bad and needed to be replaced at a cost of over $800. This with the unit still under warranty! Now almost exactly two years later, the compressor again went out and needs to be replaced. The owner of the installation company told me that Carrier acknowledges that this is a faulty unit (as evidenced by the multiple other complaints here), but refuses to replace it with anything other than another unit of the very same defective model. And of course, I have to pay all the labor charges again.

5 compressors in five years - On June 29th, 2007, we installed a Carrier Infinity 3-ton 15.5 Seer heat pump model 25HNA636A003, the high efficiency unit, thinking that we would recoup our upgrade expenses in energy savings. Wrong! In 2009, the air compressor went out. We had installed under our five star warranty. Now, 7-30-12, we just had another compressor installed under the ten year warranty. The man who installed the latest compressor said this is a "bad compressor by the name of Bristol". He wanted to sell me a new compressor for $2,500. Carrier knows this is a bad compressor and should replace it with one that won't keep burning out. I still have five years left on the five star warranty.

I'm the same person who contributed the complaint below. I am obliged to state that in the end, three days later, Carrier authorized the complete replacement of the outdoor unit, which is worth several thousand dollars. However, Carrier is wiping their hands of it from this point forward. In other words, no warranty. I will also have to pay the labor and supply cost of over $900 and that is with the labor being significantly discounted by my HVAC company. I am very pleased that Carrier finally authorized this replacement. Hopefully, the new 4-ton Carrier Infinity heat pump will perform as well as the 2-ton Infinity heat pump that conditions the first floor of our house.

We installed a Carrier Infinity 4-ton heat pump model 25HNA648A30020 in a new custom built home in 2007, opting for the top of the line, high efficiency unit, thinking that we would recoup our upgrade expenses in energy savings. Wrong! So far, we have had to replace a compressor, a coil, and a circuit board. All these parts were covered under Carrier warranty, but not the labor. All told, we have spent $3887 in labor and Freon (R410). We would have been better off going with the builder grade unit. Our HVAC system undergoes routine maintenance twice a year, so this is not due to a lack of proper routine service. We have done everything the HVAC company and Carrier recommended.

I installed a 5-HP air-conditioning unit through an authorized Carrier distributor and the a/c does not work from day one of usage. After many complaints and after almost 30 days of waiting, they decided to replace the fan. They took it out, but after almost waiting for another one week, they came and said that they will fix it. I asked them to replace it as they promised from the beginning - in addition as to why the customer should accept malfunction from a brand new equipment. Then, they started this repairing trip from day one - very bad, slow response and support from Carrier and their distributor.

I bought a new Carrier Performance model air conditioner in 7/09. 3 years later, supposedly the evaporator coil is possibly leaking refrigerant (410a) as the unit is barely cooling. The estimated cost to replace the coil (coil still under 5-year part warranty) for labor is $993 (includes the cost of 8lbs of Puron) and an additional $150-$400 to do a leak search. I am looking at approximately $1200+ for labor to repair. For a fairly expensive outlay for a piece of equipment and only lasting 3 years, this doesn't sit too well with me. After reading all the following complaints about Carrier and their evap coils, you wonder, where is their engineering on these coils? Possibly thicker copper tubing might help with the increase in operating pressures with Puron?

Defective 5-year old coils - Well today, I got the great news that my 5-year old Carrier evaporator coils are leaking and that it will cost $1,770 to get them replaced. Since it is 11 months over the 5-year warranty, I'm basically SOL.

Carrier Heat Pump - I've come to the conclusion, too late, that this was a mistake. In less than a month, it has had 2 problems. My son also had one installed several months ago and has been waiting for more than a week in 100 plus degree temps for a part. I tried to contact Carrier with a question about something the installer said that sounds either hookey or very troublesome. Their reply was to contact the installer or another installer. Bottom line, there is no such thing as Carrier customer service and no faith in their Infinity system on my part. If I had found this site 6 weeks ago, I wouldn't have a Carrier Infinity System waiting to breakdown. If it goes out again, the installer will be told to tear it out at their expense. Luckily, this state has a lemon law.

We have a Carrier Infinity Control H/A System, which was installed in our new home in October 2008. In the last 3 years and 8 months, the system has had 2 faulty boards which have had to be replaced. The first board in the A/H was replaced on July 21,2011 under warranty. We had to pay for the labor out of pocket. Today, July 8, 2012, not even 12 months later, we have yet another faulty board in the A/H which has to be replaced! This board is not covered under warranty and of course, we will have the added expense of the labor for installation. Two faulty boards have not been the only problem, which we have incurred with this system. We have had several service calls due to problems with the compressor. So far, the technician has been able to repair the compressor. We expect that it will have to be replaced in the near future. Of course, these service calls were yet another expense out of pocket.

I have a Carrier-Payne A/C heat pump that was installed in a new construction in late 2005 or early 2006. I do not know the specific model number. Up until about 2 years ago, the unit ran problem-free. Since that time, I have had nothing but problems. The unit will quit heating/cooling without warning. The outside fan (not sure what it's called) does not come on when the unit comes on and the compressor kicks out to prevent overheating. I can turn the unit off for a few hours and when I turn it back on, it runs fine for hours, days or weeks. It’s totally unpredictable.

Carrier refused to fix a defective evaporator coil since it was 2.5 months past the 5 year warranty. They wouldn't consider contributing the part or any cooperation. I tried to send a letter to the president since customer service was useless and the customer rep wouldn't send it forward. They were also rude and refused to even consider the fact that an evap coil should not go out on an air conditioner that is only 5 years old. I'd like to know if anyone has heard of any class action suits associated with defective coils. I can't believe all the comments about defective coils in this website.

When I replaced my aging contractor's grade heating and cooling system a few years back, I chose to go with, what I thought was, a top of the line product, Carrier. It was expensive but I was willing to pay for reliability and efficiency. While the heating unit has performed adequately, the cooling system has been temperamental since it was installed. Just 25 months ago, my compressor needed to be replaced. Carrier, ever so graciously, provided the replacement part for free, but I was stuck with the $550 labor charge. Last week, as the temperature in my hose got into the upper 80s, I discovered that the replacement compressor had failed. The service technician said that this was a well-known and documented issue. I was charged $80 for this information.

I had three Carrier units (top of the line) installed for our new home. Every year since, we have had numerous problems and service calls. Now, it has become unbearable. Last Friday, our air conditioning went out. It is now Tuesday and there has been no resolution or help from Carrier's online or phone center. We replaced the air handling unit ($900) two weeks ago. Now, the compressor is bad in our main unit. We called the company that installed the units and they showed up and found that it was the compressor. When they submitted the information on the warranty, they found that Carrier knows that the units are bad and has a program to replace the compressor with a different brand.

My June 2005 Carrier heat pump (50XZ036, packaged unit, 36KBTU or 3 tons) failed within the 1st year while parts and labor warranty was in effect. The evaporator/inside coil had to be replaced after more than one attempt by the original Carrier installer to simply recharge the leaked Puron (a trademark for R0410A, a type of Freon as for the old R22), and I hope for the best. The unit would quit cooling after several weeks of use. I heard on this site that 2005/6 evaporator failures are from using R22 evaporator coils, which are not designed to withstand Puron operating pressures.

A new 3-ton Carrier air conditioning unit was installed in our newly constructed home in October 2008. The first summer and every summer since the exchange, the core freezes over if the thermostat is set below 83 degrees. We live in central Ohio, and summers are pretty mild. The unit should be able to handle this easily. Each summer, our repair tech recharges the unit; and it gets a little better for a period of time. But we really have to baby the settings. This summer the tech said the issue is a bad TXV valve and that we need to have it replaced. The manufacturer has been zero help and basically throws everything back on the contractor - we only manufacture them, we do not install them.

We purchased a Carrier AC three years ago and it is leaking water from the coil. The service company came out today and charged $129 for looking at the problem and has to come back to replace the coil which will be another $450. I was more than upset with how much it would cost. After reading other statements on here, I realized that the mistake was made when I purchased a Carrier and not a better brand with a company that would back their products.

My residence air conditioner was leaking water under the furnace combination. The air conditioner tech diagnosed the pan leaking after checking for the freon pressure. I said why can I not patch the pan. He showed me how to access the evaporator coil and pan on the gas force air furnace by removing a panel on the rear near the evaporator coil. I have a Carrier AC.

Carrier Infinity heat pump residential - Similar problems as most others have listed. I purchased a top of the line Infinity System 3 1/2 years ago. The unit never cooled properly. Total Air Care was ignorant about the Puron system; they didn't know why it wasn't cooling. I've had the TXV replaced twice. I've had a motor capacitor replaced. I've had the compressor relocated closer to the air handler. The last Carrier tech said I needed the evaporator coils replaced, $400 for labor. I installed a powered attic fan and had the attic re-insulated. I've spent close to $2,500.00 on getting it to work properly. I still come home to a warm home. I'll never buy another Carrier - sounds like a little class action may be needed.

This is an update to yesterday's review. I called Carrier and explained the issues and told them of the research I have done on their coils. I explained that they had a faulty product, but they were still not accepting the blame. I asked if they would consider helping the homeowners with the labor since it was a good deal of money, but of course, they were cold and non-caring. They said that I could fax all my statements to another department for consideration. I will also consider to buy another brand next time. I could have bought three Goodman for what I paid for this "top of the line" unit.

I purchased our new Infinity 17 Seer Carrier AC unit on August 22nd, 2008. Spending much more than I should, I expected this unit to last at least 8 to 10 years without problems. Even though this was a new unit, I have it cleaned and inspected every six months. The unit is not even four years old and I needed to replace the coil. Even though it is under warranty, I have to pay close to $800 to have it replaced. One week later now, the blower motor needs replacing and I will have to pay a good sum to have it replaced. I'm not sure I should have bought a Carrier.

We purchased our air conditioner in 2007 and have had problems 4 out of 5 seasons. Living in Michigan, we basically have only run our air conditioner for a little over a year now. The 1st year, a bad sensor had to be replaced; 2nd year ran okay; 3rd year, it ran constantly and hardly cooled down our home. At the beginning of the 4th year, it ran out of freon and was recharged, and last year it ran out of freon again. The installer found a pinhole in the coil and it had to be replaced. Our installer/"servicer" was very helpful and worked with us to help keep labor costs down but, Carrier should stand behind their product and cover all labor for warranty parts.

We purchased a Carrier all-in-one package unit 48es and had our installer, who is an authorized Carrier installer, install it, completing the work on 3-24-2012. The first night, the unit started blowing cold air. When I went out to look at the unit, there was an unusual humming noise. So I immediately went in and shut the unit off and called our installer and left a message. He came out the next day (Sunday) and said there was something obstructing the induced motor fan,and that he was able to reach in with a long rod and manually turn the fan and got it freed up again but was certain the motor was damaged from having power to it and not turning. So he called the Carrier and they sent him a replacement induced draft motor. The temporary fix lasted about a day, and it again seized up, so we were without heat until the replacement motor came, which was Tuesday.

This is a follow-up. It appears our local Carrier distributor and servicer will replace our defective Carrier AC coil and install new and updated tin-coated less corrosive coil. We just need to pay labor, shipping, etc., for $500. That seems better than $1200-$1300 for a ten-year old unit that is about half the cost of a new one. The consumer relations department of Carrier in Syracuse offered me a $100 coupon.

In 2007, I bought top of line Carrier air conditioner. Yesterday, I had the semi-annual service done only to find out that the coil is leaking and needs to be replaced. The technician said that these coils are defected and Carrier has redesigned them. Even though they are defected, Carrier will only pay for the part and I have to eat over $500 in labor to install it. This doesn't seem right that I have to pay for Carrier's mistake. All I know is that I am done with Carrier products.

The Carrier circular emblem on top of all three of our units are peeling of and leaving an exposed metal, which is rusting badly.

When I bought my new Carrier AC system with Puron AC/Heat Pump 7 years ago, I looked at the unit before it was installed and said great the main drain pan is plastic instead of galvanized, so I won't have a problem with corrosion as did my 13 year old builder grade AC unit. The difference is even with the corrosion on my old unit, I never had a drain pan that leaked. Now, the plastic pan has developed a crack in the end of the pan where the water runs to the drain. The water was not going out the drain but instead leaking into the emergency drain pan.

June 2003: We had a weather maker 9300TS furnace/air conditioning unit installed in our home. The previous furnace had been in the home for nearly 30 years and still running strong.

We purchased a brand new Carrier AC in 2009. In spring of 2011 we started having consistent problems. In a matter of 3 months we spent $505.00 on repairs only to learn the coils had a leak. Lucky for us the coils are under warranty; however, labor costs are $700.00. We decided to wait until the spring before fixing the AC since we just spent $505 on it. A few days ago, I contacted Carrier regarding the consistent problems with our AC. After reading to them the product code on the AC unit, we learned the AC was not a 2009 model but a 2006 model. So, we paid for a 2009 brand new AC that was actually a 2006 model. Carrier suggested the company, Advance, who installed the AC actually put a refurbished or used AC in our home. Carrier will not agree to pay the $700 to have the coils replaced. Advance, has agreed to lower the price to $380; however, they seem to be missing the biggest issue. We paid for a brand new AC that was actually 3 years old. Had we gotten a brand new AC, we would never have spent so much money in the first place keeping it running!

I built a new house in NC in 2006. I had two Carrier units installed. Every year, there has been a problem with one or the other. Either circuit boards, leaking coils and now both units cut on and off in the heat mode every minute or so. Labor has not been covered on any issues. I will never buy another Carrier product and will warn every person I know that intends on purchasing a new HVAC system.

Okay, I read a lot of the posts on this site. I have a Carrier and I have no problems. From reading the posts there is one thing that a lot of people overlooked that can be the cause of most of these problems. The duct work, if it is under-sized, broken, leaking can cause all of these problems. It may not be the system at all. Look at the duct work. In my area 90 percent of the duct work is way under-sized.

The smell I heard about from another complaint is my issue. I called the tech who put this in and was told it might be the new coils burning the oils put on by the factory and it should go away. Wrong. It has not gone away and it's now over a month old. It also hums when running. I don't like this system and it's only one month old. I will contact Carrier again to demand some answers. We spent too much money to just live to deal with it. I will let everyone know how they handle this.

I purchased an airconditioner for $4500.00 in Dec. 2009. On Dec.8 ,2011, the unit was serviced for the third time. I was informed that the major parts of the unit were defected and the unit should be replaced. I contacted Carrier on Dec. 13, they would investigate and advise. After not hearing from Carrier, I recontacted them on Dec. 27 and was told they would contact my service provider who sold me the unit with a decision shortly.

Purchased new Carrier Infinity System for my home in July 2010. The system was great until heating season. When we began using the heat, we started noticing a bad odor. I contacted the dealer who installed the system and they said it was just that the system was new. A few months later, with no change in the odor, I contacted them again and they came out and told me I must have a dead animal in the duct work. Not! The odor was not constant like it would be if it were a dead animal.

We wanted air conditioning, and were told that we needed to buy a new furnace unit combination, so we bought a Carrier. It was 14 years ago, and we have had to have repairs done to this thing, every single year. I will never buy another Carrier product as long as I live. The original furnace was 20 years old, and had only been serviced twice in that time. This is a rental, and in our own home, we have a 37 year old furnace that has been serviced once. Neither one of these furnaces were Carriers. Never buy a furnace with a circuit board. They do not last more than a year. It costs more than $200 every time you get it repaired.

11/3/10: Burgors Always Dependable, (Pul drain not while); customer said that unit will run then furnace will go off. But not go on. Cleaned fuse off. Cycle unit a few times. Drain cleaned too, unit is running fine, filter ok too. Paid $100.00.

There was a factory defect in my brand new Carrier Infinity Package Unit. The company that I purchased this through has decided to reimburse me 50% of the repair price. I have had to eat a $650 repair bill, and the company that I purchased through paid the other $650. Carrier is deaf and mute on this issue. Essentially, their warranty is not worth the paper that it is written on. Like many others that have posted here, I say stay away from Carrier. Neither the sales company nor Carrier is honest and reputable business.

i purchased a Carrier AC from m/s Amandeep Electronics AMB Dist Una HP (INDIA) on dated 16/04/2011.But till today no service is provided by your authorized dealer. I visited numbers of times and called authorized dealer about AC service but your dealer did not pay any attention towards above said matter. So you are requested to take n/a as soon as possible.

Like others, it seems that a few months right out of warranty something breaks. I installed a top of the line Infinity 96 5 years ago. Last week the furnace motor stops operating. My service company followed the repair instructions that suggests replacement of a main PC board and then a motor module. It turns out the main PC board did not need replacement and the motor module was defective - a couple of months outside warranty. Carrier won't accept the unused main PC board back once it was opened. At wholesale cost I was out $900 for the two parts. I would wish that Carrier would accept the PC board back for credit and replace the motor module under warranty. So far I have had no luck going up the chain at Carrier. Any suggestions would be welcome.

** wants to offer a 5-year extension guarantee on coils. I am getting strong discouraging responses from the mechanical contractors and HVAC service companies. What is the problem? My spray on coil coating lasts at least 10 years, proven to increase efficiency, prevents corrosion and attacks the cause of coil deterioration that keeps those guys in business. It's tough but I am out there with all of you owners.

In 2003, I bought our house. The A/C works fine for a few years. Then after 5 years and 2 months, my A/C goes out. Carrier told me, "** you, your warranty is up." Can you believe this? Luckily, I was able to find that it was just a run capacitor, after shocking the **out of myself, as I am not a certified HVAC guy, but it was back up and running.

On our new house, the heating system is Carrier. Five years and three months now, it is out of warranty and the coil leaks have evaporated. Carrier refused to replace the part which, I think, is the quality problem.

I purchased a Carrier Infinity (top of the line) at $12,900 on November 2008 and this unit has never worked properly. I would like to have a portion or all of my money back. I am not satisfied with this unit and it has been nothing but trouble.

I have a 2005 Carrier Puron system and started having problems in 2011 which was 1 year after the warranty expired on the coils. I had to replace the coil for $1,100 which had a leak. I was told, like many others in this forum, that this is a known defect with Carrier products. I called Carrier and again, as many others have relayed, they did not care.

I purchased a Carrier HVAC System with 5 to 10 year extended warranty that is for parts & labor. While it is "rare" that I have had to call for service on the system, the few times I have, (including today) I am charged a "service fee". This is the term used by the dealer so that I am paying for a 'service fee' and they can say that I am not charged for the labor. I think it is misleading to buy parts and labor extended warranty and find the local dealer charges a "service fee/call." Today, it was $112 to come out for less than 30 minutes. Granted it was on weekend after normal business hours, but the same has occurred during normal business hours.

I bought a new townhouse in 2008 which came with a Carrier AC unit. This is now the third time someone is having to come out to my home for the same problem, at my expense. I am so broke at the moment; I can't even afford the service call fee for the local AC people and my son and I get to sleep in a nice balmy 86 degree house. I am so over Carrier products. They make stupid sized filters that I have to custom order at a whopping $140 per box.

In June of 2010, I had my Carrier Infinity heat pump replaced. My old unit was crushed by ice. I went to use the AC at the start of the summer of 2011 and the AC was inoperative. The compressor failed in less than 1 year.

I purchased a new home in 2005. The Carrier AC unit was installed in 2004 when the home was completed. In the last 6 years, my AC has failed 8 times and my heater once. In 2006, my AC failed and I paid approximately $100 to replace freon. In 2007, I replaced freon again. In 2008, I replaced freon again and then they discovered my coil had a hole in it. In all, I spent over $500 in freon charges and labor that were not covered by the warranty in the first 4 years I owned the home. A year later, my compressor won't start and I had to fix that. Then my compressor went out a year later. Now my compressor won't start again. The HVAC people will only tell me it has "age" on it. It is 7 years old. I have spent over $1000 of my own money fixing it. In between the yearly (and in two cases twice yearly) breakdowns of the AC unit, my heater failed in 2009.

Since 2001, when we built our new home, we have had three heat exchangers in our top-of-the-line (supposedly) Carrier furnace. Thousands of dollars later, still NO HELP from Carrier.

I purchaced my New home in September 2005. Since that time I have had three major AC malfunctions with my Carrier AC unit installed by Chas Roberts. First issue was within a year and the outside compressor went out. Carrier replaced it. Second issue was approximately 2008 when the AC coil unit went out. The third and final issue was July 2011 when the internal blower fan and motor went out. Carrier has offered no explanation for these issues on a new unit and only stated that their units have a one year guarantee.

I just built this house in '05 from the ground up; and we got a Carrier Air Conditioner and had nothing but problems with it. The heating board went out and it was replaced because it was freezing up in the winter, on cold days. The motor had to be replaced; and then, the motor in the handler went as well. Finally, the whole unit went because of the compressor. I called the company and installed it; and the lady who worked in the office said that "stuff happens". This unit that was put in didn't last 6 years. I had to replace the whole thing. I heard that the motors that come with the unit are junk; and you do have to replace them with a better motor. I'm very upset with Carrier as a whole. I couldn't figure out why every day, when I would get up, my nose would run and I had watery eyes and would sneeze for about an hour; and, I would get out of bed. I've come to find out that they get a lot of mold growing in the vents. It's looking like, by these complaints, mine is the only one.

We replaced our 23 yr old a/c unit in 2005 with a Carrier heat pump, model 38YRA042330, an R-22 Freon unit. In 2006, we paid $700 for the replacement of the reversing valve. In 2008, another $540 to solder the leaking reversing valve. Now in 2011 we're without air again due to a Freon leak and will get the repair estimate tomorrow.

We purchased a Carrier A/C 12 years ago for our shop. We purchased 2 more 10 years ago for our Son's house. We purchased another 10 years ago for our house. We have had nothing but trouble with all 4 units. The shop unit has been serviced numerous times and needs replacing. My Son's units only lasted 5 years and had to be replaced after several repairs. Our house unit has been serviced every year it is always breaking down. We had to replace compressor. This month we have to replace the blower/fan motor. Next month, who knows what it will be. Obviously, I will never buy a Carrier product again.

Bottom line, 10 year parts and warranty on R-410a split system heat pump. So far, three air handler fan motors, compressor, reversing valve, contactor, defrost board that cost me $1,800 out of my own pocket. I do not have any electrical issues to cause these problems. Carrier says, I only had one failure.