Carrier Heating & Cooling Reviews

I will never buy Carrier again!!! Had 2 systems (2-ton & 3.5 ton) install on a new home in 05/2011 (San Marcos, TX). The 2-ton the blower motor went out in 07/2013, had to pay Labor $404.00. The 3.5 ton the blower motor went out in 07/2015, paid $325.00 (I had diagnose the problem for the technician, and gave him the specs for the motor so he had it when he got there). Now the 2-ton is not working again, looks like it is the motor again. Plan to troubleshot it this weekend. I don't want to pay another $400.00. Carrier should pick up the labor cost for replacing these defective motors!!! I am a Field Service Technician with 30 years experience working with electronics and electrical hardware, and from my experience these motor are defective. I went with Carrier because the A/C in my older (Dallas, TX) was installed in 11/2002, and has worked fine without a problem.

Payne is a division of Carrier Corp. I purchased a Payne central A/C unit in 2011 and have regretted it ever since. By 2014, the unit was not cooling my house. I contacted the installer who came to diagnose and repair. I was told there was a small Freon leak and my vent directions were set wrong and everything should be OK. 2016 - Again the A/C not cooling house. The original technician did not return my calls. I hired another company to diagnose/fix. They told me there was a Freon leak that caused damage to my unit and it needs to be replaced. I contacted Payne (a division of Carrier). Wow! A service tech responded with aggression/sarcasm. He kept saying "Well why can't you tell me what's wrong the unit?" I kept asking him to call the HVAC company to find out. He told me I had to hire yet another company at my cost and that Payne would not pay for this even though he had not talked to the first company.

I have 3 Carrier Units. They are 6 years old. These are higher end 18 SEER. The coil went bad on one of mine last year and now a coil on another unit went bad. Each coil is $1000 to replace. I've read a lot of reviews with the same complaints. I wish I had the money to rip these units out of my house and start from scratch. Pathetic products from Carrier!

We have a top of the line Carrier Infinity heat pump put in place in 2014. It was installed by an authorized installer who has been installing Carrier systems for 45 years. The unit is supposed to be state of the art and cost over $10K. But in 2015, one year after it was put in place, the system broke down in the summer and a motor had to be replaced. Now in 2016, second year after the installation, the system broke down again and another motor has to be replaced. And it takes more than 10 days to order the motor in today's world when everything you order from Amazon can arrive in 2 days.

In 2009, I replaced two old 7 SEER and 9 SEER units with brand new high-efficiency Carrier units. Luckily, I had a friend who sold me and installed two new units for $11K. One local HVAC company asked me $22K and another asked me $15K for the same models. Thank God I didn't have $22K tied up in the mess that I bought. The downstairs unit is saving us right now. I have a box fan propped up blowing cool air upstairs, where my INFINITY SPLIT UNIT has become a piece of crap apparently. The coil was rusty and leaking freon; freezing up. I have huge water spots on my ceiling where water has overflown the drip pan, which suggest to me the float switch isn't any good either. The upstairs thermostat earlier this week registered 86 degrees. The unit was blowing but not cooling. On Saturday morning, my friend sent his brother-in-law to replace the coil in the attic.

I purchased a Carrier Home Comfort 21 seer rating unit, at the time it was their top of the line unit. Unit was purchased and installed in 2010. In 2013 the unit went out, ended up being bad compressor, which was replaced under warranty, but labor of course is not including so to replace and recharge unit was $900 - this puts me almost $14000 into this unit. Now three years later 2016 unit is not working and can't be diagnosed at this point, I've already paid $130 which replaced the capacitor that was bad, but unit is still not working. I would not recommend Carrier and will never buy their brand again. I have four other units - two were replaced 6 years ago too. They are much less expensive Payne units and have not had one problem.

I had a new heat pump installed yesterday. While the technician was here, we attempted to register the new equipment using the website address in the Carrier literature. A message came up and said it's not a valid website (cac.bdp.com). So I called Carrier, their phone message said to go to Carrier.com/homecomfort to register the product, which I did. While the tech was here, I attempted to register the equipment but the website kept asking for the installer no matter what I entered. The technician recommended that I call Carrier back (he had to go to his next job).

We purchased a Carrier air conditioner and furnace through a dealer called Weather King 8 years ago. We thought Carrier was a quality company. The unit seemed to function well for a while. We live in Ohio and only use the air about 6-8 times a year, so we were surprised when the unit kept running and not cooling last fall. We contacted the dealer and paid $79 for a service call. We were told there was a loss of Freon and to schedule a visit in the spring. We did so, and were charged almost $500 more with no repair. We were told the coil was bad and told to contact Carrier.

I had a Carrier 3.5 ton installed in 2009. Now it is useless... It has a leak that cannot be fixed. There must be something can be done about this. I will NEVER get another Carrier. In fact I feel as though I have been cheated.

When trying to change the programming the "Lock-out" was accidentally set. It is a one-way setting, there is no way to remove the lock-out, only change the degree. It gives you a short time re-program but unless you have the book memorized you're going to have to "temporarily" unlock the thermostat to change anything. I found the lock-out function maddening, I would not advise anyone purchasing this device and if you still have it under warranty, get it changed.

I moved in 2012, had ac inspected, prior to move. Obviously 'they pencil whipped' the results as it's been leaking Freon for 3 years. Now I'm getting a new split unit. I've had a few HVAC contractors check the leak source, no findings. Isn't there a 10 year WA on these units? Then I would be covered. Please send me $3,000.00 to cover my expenses for a new unit before your company moves to Mexico. Thank you.

We moved into our newly built home in late September 2011. In 2015 a capacitor went bad and the unit kept short cycling. Now my cool is bad due to rust causing a coolant leak. I'm told it's under warranty but I have to pay labor and materials. This unit is less than five years old and I'm already on the hook for more than $1300. There needs to be a class action lawsuit against Carrier. They know there's a design problem because they no longer use copper coils which react with the steel housing causing electrolysis and early corrosion. I'll never use Carrier again. Buy Lennox instead!

My A-Coils are leaking in several places per three different companies. They said I had to change to Puron and would have to replace my A-Coils plus my coil outside. Gave me a price of $8,462.00 to replace them. I believe Carrier made some errors in the coils. Copper should not get several holes in them if it was manufactured correctly. I keep my filters changed often and my drains open. I use the wet vacuum to clean them, plus drilled a hole in the drain pipe to put a few drops Clorox in it to cut down on mold. This is in the drain pipe, only not near the A/C unit itself. I was my coils outside several time per year.

We have raised the complaint on 23rd May 2016. I have split AC 1.5 ton is not cooling. 24th - service mechanic came and checked the AC, given report AC inner unit problem, will send the experienced technician. After that we have checked the customer care that ticket was closed - AC working fine and customer not satisfied. Again they raised one new complaint stating that inner unit problem... till today no one was came and checked the AC. More than 4 days over. Today we understand from customer care that ticket was closed. Today they are opening new ticket. Without fixing the issue how they can close the ticket? Really someone help to fix the issue. I have sent few mails to customer care but no response. Really I don't know whom should I contact for escalation. Please help.

Got Carrier Infinity Greenspeed in November 2012. Got the 97.2% efficiency infinity modulating natural gas furnace and 4 ton 17 SEER air conditioning unit. I do love the low speed variable heating as it keeps a gentle constant heat. Cooling is also good and efficient. Both units, however, have been unreliable. In October 2014 the furnace broke. We needed a new inducer motor. They don't keep parts at Carrier, so it took several days to get the part. Cost me $400 for labor and other parts. In July 2015 air conditioning unit leaked and had to have coolant replaced.

Lake Lure NC. After two years turned on A/C for recently completed bonus room for future retirement house. Unit started short cycling. Two tech visits later condenser coil found to have two or more leaks. Contact with Carrier customer service and they admit product defect and hide behind one year labor warranty. They are sorry I am dissatisfied. I own four Toyotas because they stand behind their product. Last Carrier product I will own. I called by HVAC contractor in Fl and he is replacing my failing unit with Rheem. Sorry Carrier, customer service doesn't take an Einstein.

Purchased what I thought was a rock solid top of the line AC. After the 3rd major failure I think I made a huge mistake. Bought in 2012, had to replace the coil in 2013. 2014 the fan blower died and now in 2016 the blower is dead again. I have contacted carrier support because this is ridiculous at this point. I'm sure my vendor Sansone knew about these issues but it makes them money so why steer me away from this crappy product. Will update if Carrier does anything for me.

I spent $7000 on a new Carrier A/C system 1 year and 1 month ago. It was used during last summer season then shut off for the winter. I live in Florida so there is no need to use it in Winter. When I turned it on for this season, it would not cool. The original installer, Cool Now in Tampa, refused to provide maintenance or service and told me I should find someone closer, it was too far for them to travel.

Like other reviews we have had many of the same issues. Every change of seasons we have to have service call for a 24vac fuse. We are on our second thermostat, which is not letting us program day temperature. Had circuit boards replaced. This past winter, had the compressor replaced. We're told this will fix the issues we have been having. 3 months later, 24vac fuse call, technician is on our thermostat again. We have the company that installed the unit come in every spring and fall to check the system for proper operation and usually 6 to 8 weeks later it quits working or the 24vac fuse warning comes up. Also have a carrier gas furnace the first year the blower fuse blew. The repair technician left me 2 extra fuses and showed me how to replace it so we did not have to pay someone to come out.

I have had a Carrier air conditioner for over 35 years. I have added onto my house 25 years ago and increased my size by two good sized rooms. Still with the same size air conditioner. The only problem I've had was replacing fan motor about 6 years ago. The old unit still runs and cools and am quite pleased with its reliability. I am now at a point to see how long it will last. Have read some bad reviews of "modern" carriers and wanting to see if other homeowners have had same great service with newer models and would recommend a carrier again. Thanks.

I bought (3) 2 ton heat pumps for my home, the Carrier Infinity Systems. Compressors have had to be replaced, thermostats have to be replaced, units are just horrible, noisy. I have nothing good to say, I thought I was buying a Rolls Royce got a rambler.

I will have owned my new home for 4 yrs this May. In the Summer of 2015, my unit started short cycling and I called a AC repair man and he looked at it and said my coil is leaking and I am down 3 LBS of refrigerant. He filled it and said that more than likely I will have to replace the coil. Last week I had another AC Service provider come look at my system before the start up of this summer and he gave me the bad news that I was down over 3 LBS of refrigerant and the coil had to be replaced as it was leaking a rusty color type of oil. HOW DOES THIS HAPPEN TO A NEW UNIT??

I am in need of some advice. I have a 1 year old Carrier Heat Pump. Was having problems with my elec heat coming on too ofter. CARRIER repair company said 'Carrier doesn't test anything on site. They just replace parts until it's fixed'. Is that correct? I have a thermostat ($600) that did not fix. They said 'has to be the circuit board'. Did not fix, charged another $700. Is this how Carrier works?

I and a handful of other residents in a housing complex in Columbia, South Carolina have experienced at less than 5 years faulty units produced by Carrier. As first-time new construction home owners, we are (and were expecting) the full 10 year warranty which is available once the installers/developer notify Carrier of units' installations. Our 10 year warranty would be in effect (per their terms) upon purchase of the home (not when the unit was installed). Carrier not only cannot readily promote on their website who to contact for residential warranty support, listen to the issue and provide support but now refuses to stand behind either the 10 year (extended warranty) or the 5 year (limited warranty) clearly spelled out on their own documents.

Similar to most postings... Newly constructed home with 2 new Carrier HVAC units. One 4 ton and the other 2 ton. The 2 ton has been serviced 3 times in the past 12 months. The first 2 visits were covered by the home builder; However, the last visit I had to absorb. I do have a ten-year warranty on the units... The 2 ton failed again and it cost me 305.00 for labor and diagnostic fee. I asked Carrier to reimburse me as this was the 3rd failure in 12 months. They declined any help whatsoever. I will never buy a home that has a Carrier HVAC system nor will I recommend anyone to buy Carrier. The HVAC company that came out to service it also said the part they had to replace routinely fail, yet Carrier accepts no responsibility... Carrier stinks...

I am owner of the house in Baldwin Park, Orlando FL. The house is five year old and its AC compressor Serial 410E06280/Model 25HBC336A300 has been changed twice. Carrier has the worse IT support. The second compressor worked less than a year and according to Carrier it has no warranty. Tried several times to communicate with them 888/827-3352 They said we need to let them know the reasons why the first compressor failed. Do not recommended Carrier products!! I expend almost $3,000 dollars in all this labor... So far no final solution... Somebody can help me out??

Just purchased a new house in 2015 and my blower on my AC unit already broke down. Carrier the company said I would have to pay for labor fees totaling 400$ even after I found out that these blowers have been coming out faulty. I'm very upset that I have to come out of pocket for a part that has been faulty.

$12,000 for a 3-ton unit installed in 2013. Within the first year the first unit had so many failures with AC that the dealer/installer had to actually remove and replace the whole outside unit. This was after 5 service visits over the summer. They replaced the compressor twice and several other parts (too many to remember). So, with a brand new heat pump you would think all would be good now. Wrong.

This company is a joke. I have had an aircon in my office broken down since Christmas. It is covered by warranty. All it needs is a new PC board. How hard is it to post one to the company who is going to fix it. They will not give me an answer or return any of my calls. It's now the 18th Feb. How long should you have to wait for parts before they should replace the whole unit. Pathetic effort Carrier.

MY A/C Unit has never worked properly. It was switched out in the first 8 months because you don't know they don't work in the Winter. Then a new A/C that has never worked correctly. It cools for the first half of the day then squeals and squelches and stops blowing out cold air. I also had problems with the Furnace because someone at Carrier... in Indianapolis did not bolt down something on the inside of the Furnace... Metal on Metal. That got but the problems with the A/C unit never resolved and one year is not long enough when half the year you can't do anything to find the problem. I would like my A/C made right.

We moved into our new home in Feb. 2012. September 2015, had to replaced 1 of 2 faulty evaporator coil. Replacement cost $1450.00.

I had an Infinity system installed in 8-2006, Approximately 5 years later the compressor failed. It was replaced under warranty by the original installer. Last week the compressor failed again. I then became aware of the known manufacturing defect with these EXPENSIVE systems. Carrier's two offered solutions are a poor attempt to keep this known problem quiet. I sincerely hope that someone with the resources/knowledge will start a class action lawsuit to send a message to corporate America.

We purchased our home in 2010. The Carrier system had been installed in about 2006 or 2007 by a previous owner. When we found out we needed a compressor, Carrier took 3 weeks to tell us whether they would honor the warranty, which was 9 years old. It is a 10 year warranty. They finally told us they would honor it, and then called back the next day to say that they would not honor the warranty because we are not the original homeowner. After reading all the comments on here, I agree a warranty from Carrier is a worthless piece of paper.

21 Seer Infinity Heat Pump - I purchased this new top of the line computerized Puron system in 2008. Within the first year the blower died and was replace on warranty. A couple of years later the control board went out and Carrier stated because they have no record of me registering my product, they will not cover the board. So I paid over $500 to have it replaced. A couple of years after that my compressor dies and they tell me "oh yeah - there is a recall on that one and you have to pay the $800 labor to swap it out." So I did, then recently 2015 the evaporator coil is faulty and leaking because they made it with copper (Puron eats it) and now I pay almost 3K to replace that on a system that cost $14k brand new and is only 7 years old. It is now the INFINITY SYSTEM and the entire guts are completely new. Carrier does not honor their warranties and they have fine print that does not cover much of the labor. BUYER BEWARE!

My Carrier Infinity Air Conditioner unit cost roughly $9,500 to install and was put in four years ago. My A/C stopped working because the condensing coil was leaking from the riser. This caused it to run under charged and blew the compressor. Now I need a new compressor, a new coil, a new capacitor, a new wire harness for the compressor and a new filter dryer - essentially building a new A/C unit. Carrier will cover the parts but the labor will cost $1,455 and they will not cover that cost. IF the tech agrees it's a quality control issue they will see what they can do. Obviously by the number of complaints about Carrier's coils, this IS a quality issue.

The centrifugal start switch on my blower motor keeps hanging up. When it does, the motor won't start and the main breaker blows. I have fixed this several times by putting the armature in my lathe and turning down the section in the fins that are rubbing on the switch. Attempted to get the OEM motor part number from Carrier but they refuse to give it to me. They say I have to pay a licensed HVAC dealer to get the part number. The last time I tried to get the HVAC dealer to replace my condenser fan motor, the dealer had no idea what motor I had and I had to remove the motor myself and give him the part number on the motor. Carrier has to be the most unhelpful manufacturer I have ever dealt with.

I had a new Carrier heat pump and condenser installed in July of 2011. I thought I was buying a premium quality product. Well, December of 2014 the compressor went out. Though under warranty, I had to pay $800 for labor and freon. This week my unit stopped heating. Now the condenser coil has leaked and I'll be out almost $1200 for this "warranty" replacement. Less than 5 years old and $2000 out of pocket for repairs? So much for premium quality. NEVER again will I purchase a Carrier product!

Paid over $1,700 to have board on furnace rebuilt. Next came the compressor. That is $2,200, plus. I say plus because the installer has sent crews here at least 4 times and they are unable to get the system working properly. I have tried to get Carrier to have an engineer or factory rep talk to the installers, to no avail. They say they don't make phone calls. I have sent an email to United Technologies who owns Carrier. No answer as yet. I am embarrassed to have to call the installers, again, and tell them I still do not have heat in my master bedroom and bath. On fixed income and money is scarce.

I bought the 5 ton Carrier Infinity HNA26 indoor and outdoor unit heat pump system in 2007. My money was good; my purchase was not. Ducting was made to spec for the Carrier heat pump compressor in a new home heating some 3500 sq feet. 4 years later, 2011, the original compressor packed it in, a new compressor was installed costing me some $2000.00 more - labour and refrigerant. There were also numerous service calls prior, with among others the replacement of a honking reversing valve. Now in 2015 the 2011 replacement compressor has packed it in - another 4 years. Two (2) compressors shot! Junk! I phoned another heat pump outfit and they will install a comparable American Standard for some $12,500.00 here in British Columbia, Canada. That is a boat load of money to replace a Carrier unit that should have lasted some 15 or so more years. There should be a class action suit against Carrier for this!

My 2 year-old Carrier Infinity Heat Pump stopped functioning. When my dealer came to investigate, he found that the evaporator on the heat coil of my Carrier furnace (also installed 2 years ago) had micro leaks. That alone cost me $420. To replace and the defective part and refill the heat-pump (they had to empty it for safety reasons), I would need to cough up $600. The part is guaranteed but labor not! So a defective part from Carrier is costing me over $1000 in labor to fix. I called Carrier and the only thing they can tell me is to pay the bill and send a copy to they review board to see what they can do. I could understand paying a big bill if my system exceeds 10-15 years, but just after 2 years? I need help here.

Carrier Heat Pump Model 25HCC5 - Approximately 4 years ago, I installed a new Carrier Heat Pump. Today, I installed the 3rd variable speed blower motor in 15 months. Although the blower motor is still under warranty, the labor is not and costs 600.00 each time. I emailed Carrier today to suggest that they consider extending the warranty on the blower, allow customers to replace only the modulator, the part on the motor that generally fails or install a better thermistor, the part that specifically fails on the modulator (a 2.00 part that leads to a 600.00 repair). I am now among the ranks of consumers that will not purchase another Carrier product and will share this opinion with anyone that will listen.

I had this unit for four years and every year there's a problem. First the motor, then the compressor and lastly the thermostat. I paid a lot of money for this unit and has been displease with this unit and carrier since I had it.

Have had system 17 yrs. The furnace would not run when installed, for first winter, many calls to installer. Charged us for all calls! This furnace has been totally undependable, with many repairs. Bishops in Muskegon MI sold and installed. Carrier should of known the problems with this new 2 stage! They never offered us anything. We must now replace this or continue throwing money at it. For the last 7 years we have to restart furnace at least daily, sand igniter monthly, etc. now the blower motor burnt out. We need dependable, and Carrier is not that. Do not recommend Carrier unless you want to keep replacing parts for overpriced prices.

After reading all the reports on the Carrier heat pump failures and quality control issues I needed to add my story to the list. I thought I was the only one to have to replace the compressor and circuit control boards and too many service call to remember. I bought the system in 2005. Compressor went out under the ten year time span. Replaced by installer but like everyone else not the freon or labor. If there is a class action lawsuit I'd sure like to join in on it. Anyone involved can contact me at any time. Latest problem is in the zone control board. I am still dealing with this issue at present.

Currently have 4 Carrier heat pumps at my home -3.8, 3.0 and two 2.4 units. Units installed 2009 in new residence. 3.0 unit evaporator coil replaced 4-2014, now coil is leaking again! Coils in other units, after HVAC tech. inspection could fail at any time!! Labor costs so far exceed $800! Carrier distributor can do nothing! Distributor can DO NOTHING, but I can -- NEVER, NEVER, NEVER purchase or recommend any product produced by United Technologies. Planning to present my case to Texas Home Builders Assoc. and recommend that they do not disappoint home buyers by installing United Technologies products in new or remodeled homes! CARRIER UNITS A BIG DISAPPOINTMENT!

We purchased our new Carrier Infinity system with very high hopes that this would be a system that would be worry free for many years to come without any problems for our home. Especially spending over 10k thinking you get what you pay for. Not even 2 yrs. and the notorious codes 41 & 44 blower motor came up. We have a 10 yr parts warranty only. Quality parts should typically last at least very close to the end of the warranty or past. I am very meticulous of keeping our appliances clean filters changed etc. After spending hundreds of dollars for diagnostic & repair fees to change the blower motor and module it is running again. For how long? Only the good Lord knows. I'm sure before long another component will fail, probably one of the same that have been replaced on this site from others.

Purchased a Carrier Infinity Furnace/Air Conditioner in 2009. In 2012 we had the Inducer Motor replaced, in 2015 the Blower Motor failed. That is two major components in only 6 years. Carrier was contacted about any assistance that Carrier could provide, partial payment, some type of help for a thousand dollar part, this was to no avail. Carrier stated the blower was warranted for 5 years and could not offer any assistance. I shall not purchase nor recommend a Carrier product again.

My Carrier purchase was the biggest mistake. Purchased in Aug. 07 and have had 19 service calls for all sorts of failures. Currently the compressor failed and was replaced. Now it vibrates and makes the house vibrate. Save yourself some grief. Don't buy Carrier products.

I have been through 10 significant repairs under warranty and two significant repairs 2-8 weeks after the warranty expired. I bought an extended labor warranty from the dealer which seems to cover nothing. For a fully covered extended warranty repair it cost me $544. After doing some very recent research it seems the High pressure system is the cause of at least my 2 coil replacements and severe noise in the unit (generally the quality of a cheap AC unit which I should have bought in the first place). The unit is inside the house so you just have to live with it forever. At 21K very poor decision on my part. My advice is buy from a good installer and buy the cheapest one with a 5year warranty and save you money.

After reading this site, writing to Carrier and speaking to dealer/contractor, I am even more angry. It seems it is only us, the consumer, that gets hurt in this deal. The consumers pays for a new Carrier unit with ten year warranty, the motor is defective so we end up paying service to replace this motor as service is not covered. The contractor however sends motor back to Carrier and Carrier sends them a replacement motor (probably one that was a problem) at no cost to contractor so he wins big bucks in repairs. I agree we need class action...

After 3 years all the Freon leaked out of a faulty 4-way valve. Carrier warranties parts only. My issue is an AC unit should not leak after 3 years. I've spent more on Carrier AC in three years than I have in total in 35 years. Carrier is junk, and they don't really stand behind their products. From Carrier: "Thank you for contacting Carrier. On behalf of Carrier Corporation, I apologize that one of our products has failed to meet your expectations. I can advise, your unit has a 10 year parts warranty from the date of installation for the original owner. Labor, service and refrigerant are not covered under the manufacturers warranty."

Just had a technician from the local Carrier Dealer inspect my inside unit. He informed me that the fan motor controller was malfunctioning and that it had to be replaced or it along with the fan motor. The unit is not yet 10 years old and this is ridiculous for it to not last any longer than this. I have already paid a couple hundred dollars for a capacitor coil that failed early this year. The local dealer discontinued installing the unit that I have due to too many failures and problems with the variable speed fans and controllers. Now I am faced with $1100 repairs not counting the labor due to a very inferior product. I would not recommend Carrier to anyone and especially the heat pump. Very weak components and will fail leaving high cost repairs and lost of use.

The condenser coil is leaking from my unit that is under two years old. Now it will cost me $550.00 in labor charges to have it replaced. Customer relations told me there was nothing they could do about it that it worked fine when it left the factory. HEY CARRIER, WHAT ABOUT PRODUCING INFERIOR PRODUCTS? Don't have a carrier unit installed or you will regret it.

On 7/13/2005 I replaced a 23 yr old Carrier package unit 2 1/2 ton with a new Carrier Performance series 14.0 SEER 2 1/2 ton package unit. That was a mistake!! My old unit cooled my house just fine, but was beginning to need replacing. Worn out. On a 90 degree day, with the thermometer set on 72 degrees, it gets up to 80 degrees in my house. After six trips to check my duct work and everything else my dealer could think of, they called the Carrier Rep and he could not fix it. The dealer and Carrier REP went back 23 yrs and pulled the specifications on my old unit and compared them to the unit. The efficiency rating is 20% less on the new unit.

Installed unit was noisy when first turned on. Dealer returned and jiggled coolant line running through the wall that reduced noise slightly. Called him again as unit was still making noise. Returned and added additional coolant that helped only slightly. Called again and came and installed foot pads to reduce vibrating - didn't help. Called Carrier and dealer, won't replace or remove. Carrier rep who says couldn't do anything unless appeal to special committee who takes 10 business days and may or not agree to refund cost. We can't use 2 rooms of our house because the incessant grinding noise. This is a bad product that sounds like a bad motor bearing grinding when unit runs. Called Carrier corporation 5 times and no help. Company has no customer service. We just want the unit replaced and our money refunded. Beware if you plan on purchasing a Carrier/Payne/Bryant or what other name they chose to hide behind, lousy product.

We had a brand new unit installed 6 weeks ago. We are a small business and entering our busy season in September. Our old unit was brand new 10 years ago and we began to have a few service calls and decided to bite the bullet and get a new unit so that we didn't have to worry about it going out, so we shelled out $6,000 for new Carrier unit. We've had 2 service calls since the new Carrier unit was installed. The 2nd call was today and it is a bad motor, it went out completely. I can't even begin to express my dissatisfaction on this brand new Carrier unit and a motor going out after 6 weeks. Our original unit was a Trane and we didn't have any motor issues until about 5-7 years.

We had a new system installed in Sept of 2010. As of today, we are on our 3rd replacement ECM motor. According to the HVAC company, these have been failing at a terrible pace. The first two were under warranty (still had to pay $150 for labor) and now Carrier is saying they won't cover any more since we didn't register with them at the time of purchase (had NO clue we needed to do that!). Even though we have receipts for the sale from, they won't honor their warranty. If there is a class action lawsuit coming for these guys, sign us up!

Purchased an Infinity Unit, Furnace, and Air Duct in 01/2008 and have had nothing but trouble since. The Furnace was replace in 01/2009 after waiting 4 months and being given the runaround. Unit has gone out 3 times since then. Currently 08/2015 the closet where the unit is located has flooded and damaged the floors in the hall and two additional rooms. I am so frustrated. Wish I had never, ever purchased this unit. I purchased $10,000.00 worth of frustration.

We purchased a Carrier Central heat and air System which was installed on October 21, 2010. A/C Unit Model # 24APA760A. On September 17, 2013 the compressor for this unit went out. Compressor # ZPS49K4EPFV830. This was replaced under factory warranty however we had to pay $600 for labor on a unit that was less than three years old.

After reading the same complaints over and over on internet it is evident that Carrier has a defective motor part issue. I am hoping that Carrier the company will admit they have a defective part that causes motor failure and simply replace or reimburse the dealers so that the consumer is not stuck with the bill.

I purchased my unit in 2007 and thru the company I bought it from, have a 15 yr parts and labor warranty. I have the Infinity thermostat and 3 ton unit heat pump and Infinity air handler. Ran okay for the first year or so but fast forward to today... Here's a rundown of the repairs on this unit. I've had 7+ system malfunctions, many of them with multiple codes. The primary code is always 45. I've had the air handler circuit board replaced 3 times - 3/2009 12/,2011, 9/2014 and a 4th one effective today due to the total shut down (8/2015) of entire system. I've had the heat pump circuit board replaced also 9/2014, coils replaced 2/2014, and new wiring harness 10/2014. I've been told that Carrier will eventually stop warranting the circuit boards.

Purchased a new home June 2010, with an 4 ton Carrier Air Conditions. I was informed that the unit came with a 10 year warranty. In 2013 the condenser went out and 2 years later the compressor has gone out. Carrier warranty department is stating the warranty was only for 5 year. This was not the information given at the time of purchase. Now I'm left with buying a new system. What a ripoff.

Got the unit I think in 2008. All of seven years old. Five years into the life of a unit with a 10 year warranty, the compressor fails. Cost, $1,000. It worked well for less than two years when the compressor failed again. They came out and replaced with another compressor, $1,000 and I was told it would be a Copeland scroll compressor. Only one week later and no cooling. They return and tell me that now, it's a bad TXV valve. Cost for estimated repair? $1,000. I called Carrier and explained all of this. Their response? "You're on your own."

Carrier Infinity 58MVC Furnace installed February 2010. Electrical board now malfunctioning. Company now claims I never registered the product so warranty on parts expired and not covered. I believe I mailed it in.

My unit is approx. 4 years old. I have replaced the fan, $495, in January and the compressor (burned up, destroying 12 pounds of freon), $1160. Carrier paid for parts only, not labor and not freon, costing me $1655 in five months. I asked for help from Carrier since I basically replaced all working components and the freon caused by their faulty part and they said, "No. Have a good day"! I filed a complaint with the Attorney General.

Wow, horrible company. Bought a unit with a 10-year compressor warranty. Compressor developed a leak. They did nothing to repair/replace unit. Swore I would never buy another carrier. Bought a new house. Builder uses carrier. Less than a year the unit is rusting and corroding on the condensing housing and aluminum coil. Guess what carrier said, "we will do nothing". Need I say more?

I have a one year old Carrier unit in my home. It has stopped working four times already! At first it was just the inconvenience of being hot and sweaty for a few days while the parts were ordered and service was scheduled. Now my one year initial warranty is up and is costing me hundreds! I've had the unit 13 months. I've contacted Carrier, spent time on hold, been transferred from rep to rep, and even emailed their review board. Across the board, the company response is the same. They feel this lack of reliability in their product is normal, and feel that I got what I paid for. Please do not make the same mistake. Save yourself a lot of headaches and money. Stay away from carrier at all costs! It's not worth it!

Bought the high-efficiency unit in summer of 2009 and was sold on the tax credit that was available at the time. It broke down about a year in, but was a rather easy fix. Now in July 2015, it stopped working again, and I am going to have to pay parts and labor for a new motor. I was never informed that I needed to register with Carrier to have 10 year warranty as compared to 5 year warranty. Repairman said that the less efficient motors don't break as often and are much cheaper to replace. I blame Carrier (after reading others with same problem) and Al Gore.

Bought a brand new home with a Carrier Puron system. Within the first 5 years, the Puron gas leaked out of a 3 ton unit and was forced to replace the inside evaporator, which most of the homes on my street had to do also because the system is bad and leaks. Carrier gave me $700 to cover part of the repair. Then after the 5 years, the inside fan stopped working. Out of pocket $500 plus and today the outside fan motor or capacitor is not working, so no A/C. My parents had a Carrier system for 30 years and hardly had any issues. The Carrier product is junk and all their parts are foreign. Someone needs to sue Carrier for building junk.

I purchased a Carrier 14 Seer last March 2015. 3 months later is making a lot of noise. Call the seller to have it checked, the result they need to replace the motor vent. But if the unit is just 3 months old I don't want it to be repaired. I want a new unit that works perfect and lasts a while without giving me trouble. The answer is no, I have 1 year no cost in labor and 10 year warranty on parts, so call Carrier company. They say that they did not sell the unit to me so there is nothing they can do about it. What a bad experience, and terrible customer service.

I have a Carrier infinity 3-ton variable speed unit that is less than 2-year-old. The unit sweats when the air conditioner is running and is causing massive mildew/mold within the closet the downstairs unit is located. The Rep from New Orleans has been twice and said unit is working fine and closet needs insulated better. Had another HVAC come look and he said the unit should not sweat like this at all and the temp in closet was 73 degrees so no huge temp difference. I live in MS and temp and humidity are extremely high right now. Has anyone had these issues?

Carrier Heat pump compressor problem; repaired 3x, still does not work. They said I can have a new heat pump for 1600 dollars. I don't think I should pay when I bought the top of their line just 7 years ago.

I purchased this unit in 2010. In march 2013 they had to replace blower motor, now 2 years later they tell me the motor is bad again. It was the cold of winter first time, now it's 100 degrees and they may not be able to get it done today. I had a TRANE for 22 years and had it worked on twice. Sure the parts are under warranty but labor charges are not. If I had the money I would trash this unit and go back with a TRANE.

Our local Genz-Ryan dealer has been very helpful and quick to repair all the problems we've had with this 2 year old A/C unit. So absolutely no complaints with them... I actually recommend them to friends. My issue is the quality of the Carrier product. Significant rust to the outside unit. Rust is bleeding down through the fan motor, which has become noisy. Just a matter of time before it fails. I've owned several homes and have never seen this poor quality on a name brand.

Purchased unit 4/2008 for around $8,000 and compressor failed 7/2/2014 (4th of July Weekend). Expected repair date 7/13/15. I live in MS where it is 85-100 degrees. This has been a nightmare. I spoke to Carrier Rep and she advised that due to a higher failure of compressors in my Infinity model the Carrier Reps and Dealers got together to come up with what she called a "Solution". They are giving me the parts at no charge (which is already covered under my 10 Warranty for compressor) and they are also allowing $200 toward the labor to replace my compressor. My AC Dealer is charging $980 to install it so I am left with a bill of $835 with tax to replace a bad part that they know fails (most of the time and/or more than once - from what I am reading on this website). If there is a lawyer that has had an issue with Carrier please contact us to start the Class Action Suit. $8,000 is a lot of money to pay for less than 7 years of AC.

I got a new carrier AC unit installed about 18 months ago via one of their authorized local dealer. The compressor went bad a couple of weeks ago. My family is suffering since then in this 90+ degree temperature inside the house. I called their office several times in the past two weeks, and I was always told that someone will contact me back with a resolution. Finally today I heard from local dealer that they will not replace the unit, but they will supply the parts and pay half of the total labour and freon filling charges which is about $930. I personally feel that they should have taken care of the issue promptly and should have replaced this defective unit without any charges to me. Furthermore, why should I even pay half for the freon which leaked due to the problem in the unit? I am highly dissatisfied.

I just got off the phone with a Sr. Advisor for Carrier. My AC stopped working (only 3 yrs old), and I had a tech come check it out. He said that the coil is clogged. The tech said that other ppl living in my neighborhood have had problems with the filter and that Carrier has switched filters so Carrier is aware of the problem!! The advisor said the same thing you all are saying, the company will only cover the part which means I'm out $1100!!! Carrier is charging me $300 for delivery of the coil and filter from CA and $800 for labor! I would not recommend this company!

Freeze notices sent in email - servicemen's visit confirmed bad fluid plugging A-coil. This is the 2nd service call on company recall for this area. Failures occur after first winter. Parts and tools on order. Wait and see about costs verses warranty. 362 days after new install of furnace and air conditioner.

During rebate promotion in Virginia, the state approved a sub-standard product rather than the superior Carrier compressor and coil (ADP specifically). Carrier and their dealers sold the product as Carrier, never explaining the difference of the parts being used. Carrier accepted the 10 year warranty on parts and labor, saying specifically "Carrier warrants that it will cover without charge, through a registered dealer during normal working hours, any labor costs associated with a defect or malfunction in the covered equipment.", in this case the compressor. The dealer who installed the unit "does not cover Virginia. One of our other dealers will cover it as we know you are covered." Corporate office for the chain says "We have no dealers licensed to work in Virginia. You will have to have Carrier handle your claim."

I purchased this Carrier Unit 2 years ago. The Blower assembly failed and the unit was frozen. The Technician had to order a new assembly which cost $1300. Yes it was covered but the installation charge to install the new part is $336. Carrier Customer Service states, They DON'T COVER the service charge. The Technician said that Carrier is having a lot of problems with the high efficiency unit. I asked what was the mean time to failure. I was told they don't have such a thing. Well, maybe they should. It appears Carrier's Quality Control is bad. I would never recommend Carrier.

Our central air started having leakage problem right after the 5-year warranty expired. I have used 3 technicians and none could identify the leakage. Now the compressor died completely at year 8. I have spent over $1k on various diagnostics and Freon refilling. Having called Carrier asking for help since the first time, but could not get any help. Essentially they told us that there was nothing they could do after the warranty expired. Stay away from this brand. I will not buy from Carrier and not recommend it to anyone.

We had a new Carrier 4 ton Heat Pump & Air Handler installed in a 2000 sf one level home in May of 2007 at a cost of $14,700. April 2009, the unit was not working due to a failed control board in the air handler. Part was replaced under warranty, however, the labor and trip charge was $187.00. January 2011 - No Heat Removed and replace failed compressor on system under warranty. Labor to replace their faulty compressor $480.

My unit was installed 3 years ago. The first problem was the puron leaked out. The second problem 2 months ago was the compressor went out and now the cooling fan motor is burnt up.

Please add me to any class action suit against carrier. Purchased complete unit March 2008. Unit would never run w/o shutting down. After 7 service calls I called carrier and told situation. They did nothing for a long time but after much persistence they sent the top tech. He and another tech worked for hours. Could not get it to work properly. The unit would shut itself off, I WOULD HAVE TO TURN OFF POWER, to reset and start. Heat pump would come on with gas only selected. Air conditioner always tripping out, SERVICE CALL AFTER SERVICE CALL. Now compressor gone. If any ATTORNEY IS READING THIS CONTACT ALL THESE PEOPLE. CARRIER BUILDS CRAP AND DOES NOT STAND BEHIND IT.

In June 2014 in the middle of the three hottest days of the year (up to 107 degrees), the compressor failed and had to be replaced. This unit (and the whole house for that matter) was only 2 1/2 years old at that time. The compressor was ordered under warranty and it got mis-shipped and took 10 days to arrive and, surprise labor wasn't covered. Got a bill for over $800 for that. Worked fine until just over a year later (June 2015), it quit cooling again right at the beginning of 100 degree heat. Now it is another part, which is now out of warranty and the part and labor is expected to be around $1000. Never, never, buy Carrier again.

I have a Carrier 24ANB624A003 condensing unit matched with a 59TN6080V 17-14 gas furnace and using the communicating thermostat. The contractor that installed it used best practise methods and materials when installing the unit. That included pulling a proper vacuum in the refrigerant pipe and installing a filter dryer before opening the valves on the condensing unit. Carrier's condensing units are pre-charged with enough refrigerant gas for 25' of line set. The contractor has provided me with a ten-year comprehensive warranty conditional on my having them do the annual preventive maintenance.

We purchased a large new home 5 years ago with 4 top of the line Carrier Infinity systems installed by a very large AC company with a very good reputation. We were never informed that you must register Carrier products within 90 days to receive the advertised 10 year warranty. I called about a year after install and thought it would be an easy adjustment for them to give us the full warranty but I was told by one agent and then her supervisor that they each always register their own personal products within the required time and I should learn to do the same. I wasn't amused by their advise. They then only were willing to give the minimum 5 year parts only warranty and replaced multiple air handler blower motors, control boards, temp sensors, controls, condenser unit fan motors and more parts without paying any labor.

Tried to go to Carrier website to find out if my compressor was still under warranty, and they kept directing me to their "atta boy" stories. Is my compressor still under warranty or not without me having to call and be put on hold only to have to leave a message. I will never again purchase a product from Carrier or any other company who is not proud of their warranties and make it easy to determine the length of their warranty. I purchased 63 units few years back and get this crap from them. Please, contractors or vendors need to reply as I know what to do - just didn't want to wait!

I purchased an Infinity air conditioner from the Carrier Corporation through Airflow Designs in Orlando FL. The air conditioner was originally installed on May 3, 2007 and cost $7,600 for the unit and a 10 year warranty. On July 5, 2010 the compressor went out and again on May 22, 2015 the compressor went out again. After lots of phone calls and much aggravation I have found that they used Bristol compressors and would be using that same product previously installed when installing this compressor. If that compressor has a high failure rate why do they continue to use them?

We built our home in 2008 and in 2011 we had to have $540 of freon added to the downstairs A/C unit. 2013 we had to have $340 of freon added. June 2015 it is not cooling again! Our 2nd A/C unit for the upstairs evap. coil needs to be replaced, Carrier will send replacement part, but to install the technician said $2400.00!!! Are you freaking kidding me? Never again. Carrier is a piece of crap! We have lived in several homes over the past 30 years and this a first for us, Carrier makes garbage and robs consumers blind!

AC unit installed 2013. Cools and heats, but AC compressor vibrated loudly. Eventually, after almost 2 years, installation company had to replace compressor, which proved to be discontinued for the model. Replaced with a compressor that hums rhythmically and loudly, similar to dentist drill, unable to sleep at night. Would not purchase again or recommend.

Carrier heat pump problems cooling issues. Too mad to write about it. Unit less than 2 years old and broken down already. I want to join with Melanie from VA in a class action lawsuit.

AC unit installed October 2008. Was serviced couple years ago, went down last year so needed to pay for more freon (sp) and labor cost, approximately $160. Now this year the heat pump went out and is now costing me another $1000 to fix. Service, change filters and maintain all you want, these machines will still fall apart!!

We purchased a new Carrier heat pump air handler and heat pump, and in just under 2 years it stopped working. The technician came out, and determined the compressor just stopped working, and needed to be replaced. The unit is still under warranty, but of course labor and refrigerant is not covered so the cost to replace it is just over $900.00. We paid $5300.00. I contacted Carrier who said they stand behind the compressor, but they won't pay for labor or refrigerant...nothing. Absolutely useless!! NEVER buy a Carrier! Their equipment is garbage.

System that cost us more than $10,700 was installed April 2007 and failed in April 2015. Carrier wants us to either spend $4,500 for a replacement system or $2,000 to only replace the compressor. Where is the integrity of this company?

Infinity ac nothing but problems. Compressors replaced. Board replaced. Fan replaced. Capacitors replaced. Will never buy a Carrier product again. The old Trane was 20 years before replaced. Just a big headache.

Purchased a new Carrier HVAC for my home in 2007. It was properly installed by licensed technicians. I've had 9 (nine) major service calls requiring replacement of major components in less than 7 years. Thankfully I was covered for many of the services by a Sears master service agreement. That said, I've still had to come out of pocket for several service calls for things not covered by the plan (i.e. Puron refills... 11 lbs 2 days ago ($450)). Similar scenario last year... slightly less. That's just the AC. However, the furnace has made up more than half of those 9 service calls during the period. I've spoken to an attorney who has advised a class action lawsuit. I would certainly be interested in joining such a suit. I have all documented service records to prove the faulty lemon that they manufacture.

I bought my unit two years ago today. My compressor broke two weeks ago. The part is under warranty. They were charging me $900 to replace. The part is covered under warranty but not the labor. We argued. We talked about it. They brought the price down to 400. I'm not happy. Not happy that I have to pay for something that I just bought less than two years ago and paid so much money.

Carrier Comfort 4 Ton 25hbc548a003 fx4DNF049 - Had installed all new system on 7/2013 - Coil failure 4/2015 - Leak. Need to replace coil unit at a price of $1,400 which includes R410A refrigerant at $40/lb. Actual coil unit under 10 yr. warranty and will be replaced by Carrier. However, $1,400 installation for new coil unit not covered - 1 yr. service warranty. This is not fair to the consumer for a failure that is premature and difficult to identify root cause. Chas Roberts in Phoenix provided service.

I had my Carrier Heat Pump installed when we added on to our home back in 2009. I was told by my HVAC installer that the unit I was buying was energy efficient and came with a 10 year warranty. Today I was told by the installer that my blower motor was out and that it was under warranty. Later I was told that the 10 year warranty I was sold was not valid because I did not register it online within 90 days of the installation. We were never told by the installer that we needed to do this to have the warranty. In fact the page of information that was torn from the book and had the serial numbers on it does not even have any statement regarding the need to register the product within 90 days in order to obtain the 10 year warranty. Not even hidden in the fine print. Carrier instead requires the installer to make sure that the buyer knows that they need to register online.

Along with an absolute multitude of others on this site, we have experienced the failure our Carrier compressor. I have reviewed the two service bulletins put out by Carrier regarding their known defective system. The first is 9/17/12 - in which they provide two options. In this bulletin, on the second option, if you chose to purchase the whole new unit with the scroll compressor which they seem to imply is the better choice due to unreliability of the Bristol 2 stage compressor, but which costs the consumer more money for the replacement new unit and the labor. They originally offered a full ten year new warranty on the new unit - which seemed the right thing to do - it's a whole new unit and should receive a whole new warranty.

Rvery time something fails it takes 2 to 5 bus days for parts. Going on 4 days waiting for condenser grill. Why does your warranty cost consumer labor. Check auto warranties, no labor. Very disappointed in Carrier system.

Carrier Infinity System - 8 year old unit and compressor has failed twice.. Have spent thousands on this unit since it was installed. Attempts to contact Carrier have been a total waste of time. Gonna give the legal system a shot now... Stay away from this company. They will burn you if they get the chance!!!

Within a short time of buying the carrier a/c unit, the problems began. Tech after tech came by and fixed the problem. As of now, the problems continue. The unit is still under warranty and would love to get rid of it but another unit of a different brand would be beyond our budget.

I had purchased five of these units for a large home. I have had three compressors replaced and now a fourth. Carrier acknowledged the defects in the Infinity units to my former dealer. I would never buy their products again, buyer beware.

I purchased a geothermal heating unit model 50YGV049JD2C311 serial number 2813V15349 for my new construction home. I moved in this past December. In February I received my first electric bill and it was for $1004.97. I immediately called an electrician to the house to see if there was an issue as my bills had been around $150 on average. He came out and tested the house to find that the geothermal was pulling about 60 amp of power. He told me this could be normal, not sure. So I called my builder who purchased the unit. Oxner custom construction was the builder. It took him about a week to get out there. Once he tested the unit, he told me that the main circuit board had been faulted since Jan. 1st and I have been running on emergency electric heat since that date. The unit said auxiliary heat but gave no warnings, no flashing lights, not indication what so ever it had failed.

I am a service technician for the upstate area of SC and have been to school many years for the Infinity series. I really feel bad for all the issues and complaints on here about these systems, but honestly I have the same for all the other brands as well! Yes Carrier did have some issues with the Bristol compressors, BUT found out that most "failed" compressors received back to the factory were OK and were a simple capacitor and start relay issue. Same for the TXVs most were found OK when returned. These are actual dealer notices we were sent.

Building our home in 2012, we selected a Carrier heat pump because of its efficiency and alleged reliability. Little more than 2 years later, we're now suffering through almost $400 labor costs to repair our relatively young Carrier heat pump because the outdoor fan bearings failed and the fan motor must be replaced. When I asked Carrier for credit against these $400 labor costs, Nicole stated she's "bound by the manufacturer's warranty" so she cannot pay for labor on a part that admittedly failed way too soon. Careful of putting too much trust in the Carrier reliability. They're not willing to do what's right for the customer.

My Carrier Infinity Heat Pump was installed just 6.5 years ago. In sub zero temperatures yesterday, the compressor abruptly stopped working, system malfunction appeared on my thermostat and the install contractor came out to see what the problem was and told me one out of three wires in the compressor was shot or shorted making the whole unit inoperable. He had to reconfigure my system to be on only electric mode for the next 2 days at least until he could contact Carrier and see if a new unit was available.

Unfortunately, we were unaware of the horrible reviews and lack of customer service with Carrier. We have a brand new furnace, 6 months, and has been serviced 8 times in 6 months with 4 days without heat in the midwest. If this helps anyone else, do not buy a Carrier. POOR CUSTOMER SERVICE, DOES NOT BACK UP THEIR PRODUCT AND DOES NOT CARE ABOUT THE CONSUMER, ONLY JOB SECURITY FOR HEATING AND COOLING ON CARRIER FURNACES.

Bryant furnace installed in 2007 by certified installer and looked great. A couple of months back I noticed the plenum was bent and distorted with the seams opened up. Have had three "authorized service technicians" tell me they have never seen this occur before but deny any furnace malfunction. Bryant customer relations directs me to contact the Better Business Bureau to complain...really? I have been told my concrete floor "heaved", my floor joists dropped, or the installer caused the damage. Unit looked fine when installed but it has lifted about 4 inches and destroyed the plenum. Anyone else ever seen something like this?

I built a new home in 2007/2008. I researched and purchased what I was lead to believe was some of finest equipment in HVAC on the market. Boy was I mislead. It was much more pricey than the standard system I was originally quoted but since I was building the home myself for retirement, I wanted the best. The heat pump I purchased was a Bryant Evolution, two stage, variable speed, model # 286-ANA-048000-CBAA, serial # 2907E28649, a 4 ton/16 seer system. Sounds cool but what a piece of junk. The system was roughed in late October 2007 with final installation/operation in late August 2008 when I finished the home.

Our units (one for the downstairs and one for the upstairs) are getting iced over. The temperature is not low enough that this should be happening. I used warm water to thaw them out yesterday and this morning they were almost completely frozen over again. I used warm water and got all the ice off. I turned the one downstairs back on and immediately it started freezing over and it's not even freezing outside right now. What is wrong with them?

The belts losers event a year. After They changed new belt the wheel pulling the belt broken. I cannot believe they made the wheel with plastic.

We have the Infinity Greenspeed heat pump and ac combo. AC not excessively noisy but oh boy the heat pump outside is horrible. Any time the outside temp gets close to 32f and below, the unit is louder than a mack truck. And unfortunately it's outside my bedroom window, so sleep is not possible when it's running and it runs constantly. It still heats the house ok, just too noisy. I've had installed and 2 heating co's check it and they say it's normal and won't do anything since unit is producing heat. Called Carrier and getting the run around. Called several times and they can't give me a status and never call back. Horrible. Spent over $10k about 3 years ago and it's been horrible ever since and no end in sight. NEVER CARRIER AGAIN!!!!!

Purchased a new home end of 2006, "upgraded" our heating and air conditioning units to the Infinity model. Since we have been in the house we have replaced both compressors once and then one unit needed to be replace again within a year of the replacement, at which time they replace the whole unit for "poor design". We have replaced several thermostats and now have a failure of the fan coil motor and control module which will need to be replaced for $1200. Most of the repairs were expensive, costing thousands. Even when Carrier covered the parts, the labor and refrigerant were not covered and needed to be paid. The Carrier customer service is non existent. I would not buy or recommend Carrier to another person unless you have a lot of patience and extra money you don't know what to do with.

I bought a carrier infinity on 8/29/07, paid $7,036.00. Since installation the unit has been repaired ten (10) times, documented, and more repair calls that I have no paperwork for. The unit breaks down when needed most. I recommend to anyone purchasing a new system to avoid carrier. It had been frustrating and a huge waste of my money and time.

Carrier 50YDV049JCB301 - We installed our has dual unit Carrier Geothermal system only 4 years ago thinking the system was made by Carrier. Now the main coil has major leaks in multiple areas (see attached pictures). Our dealer contacted Carrier about cover the Labor on the install as the leaks are widespread and may have been happening since the unit was installed. Carrier was not willing to do anything since they said they didn't make the unit, it was made by Climate Master and they no longer work with them. Carrier put their name on the unit and they need to stand behind the unit. I would not ever consider buying another Carrier product if they don't cover these repairs.

The major manufacturers of HVAC equipment all buy the same parts. None is better quality than another. Carrier is ahead technologically, however.

I purchased a Carrier top of the line heat pump system in 11/2004. The compressor lasted almost 6 years. They replaced it with the same Bristol compressor knowing it was defective compressor but promised that if it went bad that they would replace it with a whole new unit at no cost to me. The new and improved unit has a Copeland scroll compressor which seems to be the industry standard. Well, guess what, 6 days out of warranty the second Bristol compressor goes out. It was dimming lights around the house a couple of months before it finally shorted out completely, but too late for me according to Carrier.

Carrier Bryant Furnace - I had a new Carrier Bryant furnace installed in September 2014. Hardly used it for two months and then in November 2014 the thing does not work, and the plumber says he can't repair it. Now I have to try and my $3000 back somehow. Do not use Carrier products.

We built our dream home five years ago - we paid a small fortune to upgrade to the top of the line Carrier Infinity System for all three of our AC units. We have had two separate blower motor failures, numerous control panel faults and now a compressor is totally shot -- all within the first five years of use! We pay over $600 a year for routine maintenance and a contract and still get hammered with a bill for over $1000 for the compressor replacement since "some parts" and labor are not included. These Carrier units are garbage. The number of service calls we have had on top of all of these major failures are ridiculous in number. We use one of the top A/C companies in the state of Florida and I am not impressed. In our past homes we have had Trane units and man do I miss them. I would never buy another Carrier product under any circumstance! You can't tell me something is seriously wrong for two blower motors and a compressor to all go in the first five years! These units are bleeding me into the poor house.

Brand new unit installed by Carrier Dealer. Installed new outside AC condenser and new inside Air Handling Unit with electric heat in 2nd floor wall pocket as a complete package. Within a month, the bracket assemblies holding the evaporator coil are rusting and there is excess water always in the drain pan. Installer blames it on the design and components of the System and "why worry, parts have a 10-year warranty". When got Carrier Rep on phone he said same thing! By the way, factory doesn't cover rust and installer's labor warranty only good for one year. I am stuck with subpar parts and poor installation. Shouldn't have paid in a timely manner.

I am an a/c contractor in Florida. I have installed a lot of carrier/Bryant systems and I have had no problems. I also installed Trane, Maytag, Gibson, Frigidaire, Westinghouse, Goodman, Amana, Nordine. I had so many problems with these units it almost ran me out of business. I am still doing warranty work on them and I stopped installing them two years ago. If you are having the types of problems I'm reading about here with carrier you should change your contractor because I have no problems and have installed hundreds of these systems. If you are looking for a great system, buy carrier but make sure you also pay for a great contractor that's just as important.

Built a new house and went with an expensive and efficient Carrier Infinity system. Have a compressor failure at 5 years and 3 months. 5 year warranty since my contractor never registered the unit or informed me that I needed to. The compressor unit is a known problem and it would be covered if I lived in CA or if it was just registered. Carrier will do nothing to help. Their phone help was less than useful and their email complaint department (upper level) never returned my rather polite email. Never Carrier again and I'd certainly not recommend to a friend

Being a dedicated Carrier dealer, technician and installer for over 20 years in SE Texas, I am sympathetic to all of the unhappy customers who have written reviews. However, just from reading the situations, I believe that the problem lies not in the equipment but in the so called "installers and service techs". There are literally hundreds if not thousands of "reputable" Carrier dealers in any given state. I have personally went behind some of these "service companies" and have seen the type of installation or service that was performed. To a Factory trained technician, the remedies are often relatively easy and inexpensive to repair.

I paid $13,000 for an Infinity System in July 2007. On New Year's Eve, the furnace failed and we sat for three days without heat until the blower motor could be replaced. This summer 2014 the heat pump failed and I had to pay $3500 for the bottom line Carrier heat pump to match the remaining system. $16,500 for a system with TWO major failures in seven years? I AM DONE WITH CARRIER.

Moved into the new home in Dec 2012. By July 2014 had to have a capacitor replaced. Came home today and the entire unit is frozen. Was told by the serviceman that they were just notified by Carrier of bad modulators in the air handlers. $263 later (for labor), my question is... if Carrier knows of these bad modulators, why do I have to pay for labor to fix something that was wrong in the first place? Our prior unit (Trane) lasted OVER 20 years and in its lifetime we only had to have 3 repair calls (and all of them at the end of life of the unit). I will NEVER EVER buy another home if a Carrier is attached to it!!! I don't think a BRAND new home should have these issues and I should be able to have Carrier remove its unit and replace it with a brand that isn't going to nickle and dime me to death over the years!

Had a carrier model 25HBC318A0030010 - Ser# 2013E14437 barely 7-months ago. Two weeks ago had the company come in for maintenance on the unit. One week later the system non-functional due to the X-13 Blower in the air handler, model FB4CNF018T00ABAA, ser# 2913A72942. As a businessman I understand things break down and that is life. But what I did not agree with is getting charged $120.00 in labor to install a motor that has not even passed its warranty date. The labor billed as recorded relative to the equipment serviced should be guaranteed for a period of one year from the date of the original invoice or install date. Service invoice **, Customer **.

I have had a Carrier for the past 10 years. I have had over 50 Service all & all from Lindstrom AC who installed the unit. I paid top dollar for his unit 10 years ago and since the 1st month it was installed, the compressor was changed 3 times, many of the other parts several times. It causes leaks, has been down over a total of 30 days, at one time 8 days, just reverently another 4 days. I have contacted Carrier several times. 3 years ago they sent a Rep out because the unit just wouldn't work. Turns out some bozo tech from Linsdstrom put in a part upside down. The latest is they say I have a leak somewhere but they can't find it. They just recently, last month, replaced the compressor for the 3 time and it is possible they forgot to put in enough charge.

We are experiencing similar issue with our Bristol Compressor on our Carrier Infinity system that was installed 7 years ago. Apparently, they will replace the compressor for free and provide $200.00 in service, which is a paltry sum. I find this unacceptable as they have acknowledged several failures in the compressor. If you have additional complaints you can email (not call) ccc.management.review.board@carrier.utc.com. I have contacted their customer service several times and they are less than helpful and extremely rude. I concur with other posts, never purchase a Carrier System.

We have a warranty with parts and labor extended to 2021. It has been less than three years. We live in North Carolina but the company that installed the system went out of business in Virginia. The new owners state they don't have a North Carolina license even though they still carry the company name Betty's Plumbing in Newport News, VA. This new company is Atlantic. Carrier gave me a dealership number in North Carolina and has left it up to them as to whether they will accept and take over our warranty. So far, we are still waiting to be contacted by the repairman of that company meanwhile feeling miserable.

I purchased a new home and the day I moved in, the unit was not working. I have a 1 year warranty. The licensed contractor comes out often to either tell me the unit is frozen, needs to be charged or coil needs replacing because of an expansion valve has malfunctioned. Even when a/c unit is supposedly fixed, it does not cool the home properly. It takes at least 4-5 hours to drop 2 degrees. The a/c unit runs constantly and is very inefficient. HVAC unit is a 13 Seer, 2 1/2 ton unit and I'm in a 2 story, 2,100+ square foot home. I have been in my home less than 3 months, and the 3rd coil is getting ready to be replaced. This is the 10th service call. This is the first Carrier HVAC unit I've ever owned and will be the last one.

I have had the same issues as most consumers of the Carrier Infinity Unit. Our unit was purchased in 2007 and at this point we are on our 3rd compressor in less than 4 years with thousands in repairs. Every 6 months something quits working or needs repair. I'm not sure how a company that sold so many lemons can still be in business. I hope that anyone considering a Carrier will reconsider.

Carrier Comfort Series unit - Puron. We are extremely dissatisfied customers. $4,500 was spent on a brand new, energy efficient air conditioner. We were told from the sales man that this was the top of the line product and will save time and money. We had this new unit installed on Aug. 11, 2014 and when we went downstairs to check it on Sept. 6, 2014 because it wasn't dropping the temperature in the home sufficiently, we saw that there was water all surrounding the unit. In +30 degree weather we called the company to say we wanted it fixed and they couldn't send out a worker for a few days.

Carrier has a recall on 410a txt valves. I am a serviceman, and replaced many, near Charlotte, NC. Model, cnphp3017alaaaaa. Serial, 2014x29450. Low suction, high superheated, and slightly low head.

We purchased a Carrier Infinity Series Model # 25HNA64A8003 in 2008 when we built a new house. We bought the most efficient unit with a 10 year warranty. We had always had a TRANE but went with a local company that promised we would be satisfied. In December 2010, we started having trouble. December 2010 we replaced the first compressor. January 2011, August 2011, October 2011, October 2011. We went through 3 compressors which our dealer failed to point out. After two, we hired another repair company and at this point we knew we were on number three. By this time, it is Labor Day 2013.

I had experience with 3 Carrier high end systems. The first one failed (declared total loss) within 8 years after installation. It was replaced in 2010 by an other Carrier unit, along with a second unit for the other half of the house. Both new systems installed in 2010 were high efficiency systems with infinity thermostats, at a total cost of $15,000.00. Both of these units failed in the summer of 2014 with major repair bills - even though they had a 10 year warranty. The entire evaporator coil had to be replaced on the first unit at a cost of about $1000 in July 2014. The condenser fan motor failed on the second unit just today (Aug 29, 2014). The tech from central heating said that the motor is covered by warranty, but he must still charge me $60 for the visit and $200 for the labor to replace the motor. It is simply unacceptable to pay such high prices for top-of-the-line systems and get such poor reliability. I will never purchase another product from Carrier.

I wanted to add to the TONS of bad reviews! I just read a review from Joe of Virginia Beach, VA on May 14, 2014. We have a Carrier as well, I believe it's a 2 stage (don't know much about it), but it has the Puron logo on it as well and takes the humidity out of the air. We go through a compressor it seems every couple of years. The AC company we use is a great company, and they don't understand why it keeps breaking. The guys was just here today, and he said AGAIN, that we need a new compressor (something happens with this unit EVERY SUMMER); if it's not the compressor, it's something else. Now, we have to wait the entire 3 DAY WEEKEND before they can even get one in. Thank goodness, when it was installed, we paid a 10 year parts AND labor warranty. We would have shelled out THOUSANDS OF DOLLARS already in fixing this stupid unit (after paying thousands of dollars to initially purchase it).

Upgrading older systems as they were not efficient. Went with what we were told by our dealer, lighthouse mechanical as the best - Carrier. We Trusted the dealer. Within two years, the main downstairs unit would not cool this summer due to, as determined after numerous paid for service visits, a defective evaporator coil (sound familiar?). The reality is the unit probably leaked after installation and cost us much money in higher electric bills over the first summer. Unfortunately, we did not get the extended service warranty with our dealer (because like others, I am buying what I think is a worthy product) so we will probably get charged for the change-out to what will most likely be another defective unit. Don't buy Carrier and don't work with an installer that won't cover what they sell as far as factory warrantied items - they make enough as it is to grant this goodwill.

I read Ken, from Parkland Fl. experience and am prompted to write this because there should be a class action suit against Carrier for defective air-conditioning units. Our air conditioner.. and three of our neighbors (all Carrier units) stopped working last year. All four households opted to get a replacement compressor because that is what failed. Almost one year later the compressor failed AGAIN on our unit. Because the unit was almost 8 years old no warranty applied so, we faced either another new compressor or buying a new unit.

I bought a Carrier Infinity 3 ton AC unit five or six years ago. In that time, I have had literally thousands of system malfunction announcements on my thermostat. I have had the air-conditioner repair tech at my house at least 25 times. I replaced fan motors and starter capacitors twice and other parts. Recently it won't cool to the desired temperature. Now it's come to my attention the condenser coil is turning to dust. I paid for what I believed to be the best air-conditioner on the market. And it has just been one constant disappointment. The AC tech came out and told me that I need to replace the coil and that it would cost $2500 but he recommended that I replace the entire unit. The cost of a new one is roughly the same as that. So it's basically totaled. Carrier will do nothing for me. I expected so much more. I felt it reasonable to assume that this would last many years.

Iceman only diagnoses AC problems that are not covered under warranty and then attempts to charge enormous fees to get problem fixed. AC unit is less than 10 years old and per Iceman I have had 4 leaks, needed 3 evaporator coils and possible condenser coils all of which is not covered under the warranty. Carrier says nothing they can do, I have the contract with Iceman and have to use them. If I want to try to find another Carrier Dealer to honor my extended warranty I can try. No AC unit should need an evaporator coil every 2 years and continue to leak for 8 years straight. I need a new thermostat and can't get one because Iceman can't diagnose the correct problem because the thermostat is under warranty and I can only get a new thermostat from a Carrier Dealer and Iceman won't get me one.

We purchased a (what we were told) "state-of-art" Carrier Infinity in 2004. We've had nothing but problems with it, including 3 compressors, and several smaller problems (breakers tripping, new capacitors, ECT). The previous unit was a Lennox which was installed in 1982. There was never an issue with it but general maintenance, and a coil cleaning. We were talked into changing units because we were told it would really lower our electric bill (that was not true). I will never ever buy another Carrier product again, not only did it cost twice as much as a comparable unit, but it has cost us a small fortune to keep it running. PS: it is always August when it stops working. Due to this we purchased 3 window units so we wouldn't roast while they try to locate parts, and a tech that can work on it, as not everyone can.

The Bristol compressor on the downstairs Carrier Infinity Unit went bad after 5 years. We found out the salesman for Carrier told the installer (we have it in writing) you do not have to register the equipment to get the 10-year warranty. We are still trying to get that fixed but they are honoring only a 5-year warranty on this issue. We had the compressor replaced and found out after the fact there are 2 programs: a unit replacement and a $200 labor credit. When we asked Carrier why they did not tell the subcontractor about the 2 options, they apologized but did not offer any other compensation. That program started in April 2014.

Central A/C Carrier Model CNPVP6024ACAAAAA. Puron leaks started the second year after purchase. Started at one lb. In May 2014, about 6 lbs were added. I have PSE&G service contract but it doesn't cover Puron. There have been concerns on the internet about the evaporator coil. I believe it's beyond warranty. Also, problems about refrigerant line leaking where it goes to the outdoor unit. The PSEG service guy tightened that nut but that didn't help. The system stopped operating on July 27th. PSEG will be checking the system on Tuesday, 7/29/14. I am in a quandary as to what to do if the leak problem is not solved. I wish that I didn't buy a Carrier system.

Carrier Evaporator coils. Work for a major a/c service company, ARS. I found 2 leaking evaporator coils, only 2 yrs old. Also noticed the air flow direction of coils TXV turn in back of evaporator. Customer ask me what I was looking at. I carefully explained the issue, was fired the next day.

We purchased this house in 2006 and it was one year old. Ever since then we have had Carrier issues. Some I admit are with the really poor installation from Hallmark Heating and Air in Killeen, TX and they have drained us every summer for over $1500 plus my electric bill is over $500 in the summer. I contacted Carrier and they sent a rep down but without the installer cooperating, they just backed away. I don't understand why there is not a class action law suit. Anyone? Now the evaporator coil is out and I can't find anyone to replace it since they did not install it. It is over 100 degrees outside and all we can do it pour coolant $$$ into this thing to keep from boiling.

I mostly live in Grenada in the Caribbean, and bought a 5 year old property in 2004. All the Carrier pre-Inverter air conditioners went on to work efficiently to the next 7 years, although the compressors [outside] rusted. In 2010, our local Carrier dealer convinced me that the new Inverter 12K BTU fan coil unit [220V/IPH/50HZ] would be much more economical to run. I duly bought 3 units which I've been careful to maintain from sea blast to the best of my ability.

Had a Carrier A/C unit installed in August of 2012. In July of 2014 had to pay $220.00 for labor to replace a $29.00 motor run capacitor part that only took the removing of three screws to fix! Was told by Sears to look on the bright side, the part was covered. Carrier does not seem to understand that the use of cheap parts puts a heavy burden on the backs of its customers when they have to replace those cheap parts. Sure Carrier is not going to worry about a $29.00 part, it probably only cost them 5 bucks!