Carrier Heating & Cooling Reviews

For reliability, I will NOT buy Carrier again. I've had routine problems with two units. Faulty parts and constant hassles! Every three years or so, I'm shelling out money on repairs even with warrantied parts.

I'm very disgusted with my Carrier Infinity Series, and with the Carrier Company. I've read the other reviews on this site, which motivated me to write one of my own. My unit was supposed to be the creme de la creme of heat pumps when I bought it in May 2014. It threw error messages the first night it was installed, but would reset. Many times, I wasn't even aware of the error message. After one year, the house wasn't cooling and I received an electric bill that was four times above normal. Something in the unit cause the heat to operate on high, simultaneously with the AC. It ran nonstop, trying to cool the house with the heat running. It took our technicians nine trips to finally figure out what was wrong with the unit. At that point, I asked for a replacement, believing I'd gotten a lemon. "Carrier doesn't do that! But, we will get if fixed. It won't cost you out of pocket!"

I WOULD NEVER BUY A CARRIER PRODUCT AGAIN. I have a 18 month old carrier compressor completely fail on one unit and a 3.5 year old coil fail on another unit. COMPLETE JUNK!!! I’d buy any other brand over a carrier!! Garbage garbage- please save yourself some trouble, buy another brand.

I've experienced a serious issue multiple times and it's brand new, I've called multiple times for the error code only to have someone come out a day later that doesn't know what they're doing, and every time now they try to sell more junk that doesn't work ' and costs a arm and a leg. Might be getting a refund or sue them for faulty equipment and pain and suffering, my best advice for anyone looking don't buy from these people ' highway robbery.

I’m extremely disappointed in Carrier. My furnace’s secondary heat exchanger failed just two years after the warranty expired, which I’ve now learned is a known issue tied to a class action lawsuit. Despite reaching out directly and professionally asking for any support—such as repair assistance, product credit, or a discount toward a new unit—Carrier flatly refused to help. What’s worse is that I was never informed of the potential defect. Carrier has shown zero accountability or concern for customers affected by this defect, even though the issue is well-documented. I expected more from a company with Carrier’s reputation, but their lack of transparency, poor customer service, and refusal to stand behind their product says it all. I will not be buying Carrier again, and I strongly urge others to consider brands that support their customers.

I purchased a Carrier unit in 2023. It was used for two seasons and it is now leaking and the evaporator coils have frozen. I reached out to Carrier through the BBB and they requested information but stop responding. I reached out to the installers and they would like to band-aid the issue under warranty until the warranty runs out. I have read a number of similar complaints and I'm curious to know how many complaints are needed for a class action lawsuit. Carrier products are defective and I believe they are fully aware but don't care.

We have a Carrier Furnace and air conditioner. The air conditioner was installed late in 2000, and we're now in 2025 spring. So the air conditioner has only been used for about 4 seasons. At our recent checkup, the tech told us that the evaporator coil was leaking and that it needed replacement. Fortunately, we had a warranty for parts, but the labor on this will be $1,285. We trust our installers, so we know they are not cheating us with labor costs. If we hadn't had a parts warranty, the bill would have been over $4,000. This is unacceptable for a relatively new unit. We've had a Carrier unit previously, with no problems. This one is a piece of junk. I have no idea why the quality has degraded. We have no faith in this company now, and will never buy another Carrier product. We would like to support a U.S. made productc, but noticed that Carrier moved its operations to other countries in 2016.

We have 2 carrier roof top units for our small business, both installed 5 years ago. The small one no problem in 5 years, the slightly larger unit has now gone through 4 blower motors in 5 years at a cost of about $2000 per failure. Carrier customer service is useless and doesn't deserve the name "service" and clearly there is an underlying problem with the design that Carrier won't admit to.

The company will not send out parts. My heat pump company told me they quit carrying Carrier heat pumps because they cannot get the parts from the company. My unit broke down an March. It's still under warranty. They can't get the part from Carrier until August. Now I have to go without air conditioning all summer.

I purchased two new Bryant air conditioning systems made by Carrier in December 2023 for my two-story home. The upstairs air conditioning compressor failed in January 2024, and the downstairs one also failed in December 2024. The labor cost me over $3,000. Do not purchase Bryant air conditioning systems as they are unreliable.

New system 3/24 and techs to my house twice. Once to do normal maintenance and an emergency call at 4 in the morning because unit stopped working and 22 degrees outside. Left message for on-call tech and no response. Called again at 5:30 and still no response. Finally received call at 10:00 am. Tech notified I was disabled vet with service dog. Means nothing. He told me he answered my 2nd message but fell asleep. Great emergency service. Would highly recommend. Stay tuned.

Moved into a new townhouse in June 2021 with a Carrier model 25hbc537a300 heat pump. So far have paid $162 to replace 60amp breaker, $777 to replace fan motor and $1274 to replace compressor for a total of $2213 on a unit less than 4 years old. Even though the parts were on warranty, the out of pocket expense is outrageous! Enough said.

After less than 4 years the proportioning valve died, no heat pump. They will replace the part but the 8 hrs of labor and recharge of system is not. My last heat pump lasted over 14 years without a problem. My carrier pump model # 25hce424a003 is dead. Furthermore they won't let me review product on their website.

We have a 2.5 year old Carrier HVAC system in our new home. It needs coils, condenser, Freon and new outside unit. It has frozen up causing water damage in my new home. Carrier will replace parts only with a cost of 3 grand labor to me! Unacceptable, this unit needs replaced at the company’s expense. HVAC systems do not go out in two years. Horrible product. Horrible company. Buyer beware.

Even though I am a registered nurse for almost 27 years now I have a sound mechanical background. I purchased a 2.5 ton central heat and air conditioner from a local certified contractor and had it installed in July of 2021. The first month of installation the home temperature was over 84 degrees, with thermostat set at 72. Technicians would evaluate and shoot more Freon in. In January the TXV valve went out and the unit was literally an iceberg attached to my home. The unit still was not performing as well as a contractor grade Goodman unit that I upgraded from.

Had a local HVAC Carrier dealer install model 38MGRQ36D-3 for my 48x64 shop. Loved the air conditioning in the summer, heat is decent for winter but struggles below -10. Not that many below zero days in Wisconsin so not a big deal, however going into my 2nd winter the circuit board went out, and guess what it's December 12th and my HVAC informed me they're backordered till end of January. Extremely disappointed in Carrier and will never purchase a carrier product again.

Purchased a Carrier heat pump in May of 2022 to replace a model that hadn't worked very well for the 10 years I had it. So excited to get something that actually worked. Except it doesn't. Every winter, something happens. Last year, a board went out and it was 5 weeks before they got a new one. In that time, the furnace ran without the heat pump. My electric bills for those two months was over $1,000. This year, it's started acting up again. Took 4 hours for the heat to go from 65 to 68. But labor isn't covered anymore of course. I'll have to go to wood if this continues. 13K down the drain and nobody cares.

We had a new Carrier Infinity furnace installed in February 2020, 17 days ago it stopped working, we called a local carrier dealer to look at it (the installer had gone bankrupt). The technician arrived and after running tests told me the heat exchanger was no good and had to be replaced, and the propane had to be shut off the the furnace tagged. That was 2 weeks ago, we are still waiting for the parts (under warranty, but no the labor) and we only have a small wood stove to heat the whole house, and it is getting very cold. I called customer service but they were no help at all. I will definitely never buy a carrier again if this is the how customers are treated.

Do not buy Carrier products!! They are not quality and do not last. We built our home and picked Carrier for our ac/heat and regret it.. We've had unit serviced every year, bought one size up from builders recommendation, and don't tax it like most people do in the hot Florida summers and have had to repair multiple times. Now our compressor went out at 6 years! Pathetic! I would of thought at least to be able to get 10 years out of unit. Not sure what ac units are quality, but Carrier products definitely are trash.

Well, where do I start? I had a brand new house, my AC breaks down and the fan burned out on the condenser. Then the fan broke again. Then my AC man says the motherboard needs to be replaced. I've been waiting for the motherboard for 6 months now. I get the same exact excuses all the time. That it's on back order from Carrier. How do you run a company? And don't have the proper parts to replace when there's a problem and it gets even worse, then the fan blower on the air handler goes bad. Then they replace the thermostat inside the house. Still all the same problem?

Carrier has left me very disappointed, my carrier ac unit was installed in 2020 and since then I had 3 compressors replaced with the labor cost on me for $1,500 and if that is not enough now the blower is out for another $550 on my wallet. I need Carrier to fix this issue, they need to replace the unit. IT IS NOT 5 YEARS OLD. I also would like to know who will reimburse the labor costs I have paid., I will be reviewing everywhere!!!! CALL ME!!

I’ve been buying equipment for 25 yrs,, I’ve already quit buying split systems,, can't afford warranty parts,, I'm about to quit buying furnaces and ac,, just because I pay cash upfront for stuff,, they won’t process my warranty,, I have to do it myself. It's a nightmare. They use portal company so they don't have to be accountable,, I’ve spoken to management, no one does anything,, all I want is warranty parts I don’t have to pay upfront for,, every other wholesaler process my warranties, BandB you just walk in with info and they give you the part,, just so you know Carrier that’s how it’s supposed to be,, I pay upfront a wholesalers dream,, but no not carrier, they hate it and punish me by making me use a portal company wait days for refund,, then I got a call I had to be at wholesaler before 8 am that day, no other chance or warranty would be cancelled. Lucky I could make it this time,, bunch of jokers. I’m telling all my friends about my experience

We've had the heating system for two years. Went to turn it on and heard a loud whining sound. Turns out that the gas flow control had a broken bearing. Over $450 to repair their poor quality. Who puts a metal bearing in a plastic housing. The warranty is crap as are some parts. If we had been made aware of this prior we would have upgraded to a reliable manufacturer.

The local Dealer was about to sell me two new $1-Thousand-Dollar Infinity Thermostats when the local Tech discovered the problem was the Carrier Software Update. I had been communicating with Carrier Tech Support. Carrier kept telling me their thermostat was not the problem and suggesting I was the problem for not understanding how the thermostat works. Carrier Tech Support was arrogant - rude - condescending - and worthless.

Carrier's warranty is a fraud! Do not trust them. My husband and I spent over $50,000 to install a brand new carrier high efficiency system. At the time of installation we were promised with 10 year manufacture warranty for parts and five year for labor. Two years into it, one of the sensors broke and we called a local Carrier authorized installer. The sensor is probably cost $20-$30 to replace off market. However even the part was falling under the warranty, the local Carrier dealer wanted to charge us $436 for it. The charge was for "Freight and Warranty Charge".

Over 3 weeks waiting for warranty part and unit has our home over 78 degrees in Florida. We’ve had to call service 3 times already to install and pay for Freon each week. Customer service state they cannot help and do not have contacts to communicate when the part will arrive as estimated 38 days!!!

We spent over 14,000 on 2 Air Conditioning units from International Comfort Products. Both of our units make a loud clanking noise when the AC units turn off. One of the units also makes a loud buzzing noise that you can hear from across the street and all the way into our backyard. The unit that makes the loud buzzing noise is on the side of the house about 40 feet from the backyard. Our porch area is about 30 feet long from the side of the house and we can hear the buzzing noise from over 70 feet away very clear. Our neighbors are complaining about the noise. It actually sounds like we have a generator running from the side of our house.

Purchased an over 10k Carrier mini split. Within less than 2 years, the unit is already giving us issues. If you call Carrier, they give you a list of companies in the area that specializes in this product. We're on our second company and even they don't know what to do. They've sent out techs who specialize in carrier mini splits and no one can figure out what's wrong with our unit. 1k quote and 300$ spent so far, still without the issue fixed. Awful product and would 1000% not recommend.

Carrier is a COMPLETE SCAM. They advertise their units coming with warranties which are completely useless and they know it. My outdoor condenser went bad on a unit that is LESS THAN 3 YEARS old and UNDER WARRANTY but when contacting them, they told me it was going to take 3-4 months to get the part. Without this part, the entire AC system would not run. I live in South Florida where it has been over 90 degrees with high humidity and the only solution they would provide is to go 3-4 months WITHOUT AC and practically die inside of the house. I was forced to have to buy a brand new outdoor condenser so that my house is livable and they do nothing knowing they have a warranty that is a scam and no one can use because of how long it takes to get the parts knowing AC is a necessity for human life here. Never buy any hardware from Carrier as their warranty is a false promise that is worthless and a complete SCAM!

I have a 4 year old new system with Carrier. An Ac System. The system is only 4 years old. Bought a new home so I would have no issues and the compressor is going to cost me 1400.00 to fix. This is unheard of. I have tried to get through to someone in Carrier and no one will help. They just send me to a voicemail that eventually says call back later. So not only does Carrier have a bad AC System you cannot reach them when you have major problems. You are paying out of pocket. These cost can be extreme. What else is wrong with this AC am I going to find out. I have never had a company you could not talk to about a problem with this much cost.

Our HVAC company ordered a part for our unit on July 2, 2024. Part was to be received on the 8th. On July 12, they were told that package had been found, was packed and ready to go. Didn’t know when it would be shipped but was ready to go. Today is the 15th and manager will not return calls. We live between Houston and Galveston…. July is hot!! This is unexceptionable service!

This is really a bad company, carrying bad parts and providing support within warranty period. Horrible customer support. ALL Customer should read this review prior to buy any Carrier product. Worst company I ever seen. It should get BIG 0 rating.

My AC Blower went out after 7 years. Carrier would not cover it under warranty and they design to have you repair their systems. Choose a different brand with higher quality. My system was installed in 2016.

Poor customer service and inferior parts. After having four blower motors prematurely die in a newly built home within two years, possibly due to poor quality control, Carrier has not admitted to this problem. Instead, they expect the service provider to handle the issue, while the customer is expected to live without a functioning HVAC system. Carrier Customer Service has been contacted numerous times but they are of no help, and in fact claim a case number was never initiated when in fact it was. I would never consider another Carrier product in the future and highly recommend other consumers stay away from this company.

We bought our Carrier HVAC less than 3 years ago. 16 days ago our compressor died. It was a nightmare. Carrier is a huge let down. Being without AC in our home for 16 days. Then having to fork out $1,500 and that was not including the cost of the compressor that was under warranty. Totally unacceptable. I will never buy another Carrier again. My AC guy sold me on Carrier because of the part availability. Lol.

Unit is less than 4 years old, it's "NEW". Contacted Carrier and after over 2 week Carrier warranty has been of no help and non responsive! Carrier is the worst company as far as I can tell. Now paying a second company that maybe has more pull, since Carrier seem to be Carrier, and I need my AC fixed.

Purchased 1T AC at Sathya agencies, Chennai at April '24. Within 20 days water leakage from indoor unit. Complaint registered through CARRIER toll free number and response is very poor. CARRIER has tie-up with service agency ASIAN CHILL SYSTEM, Nerkundram-Chennai and they don't bother and requires multiple follow-up. It's almost 10 days over and they are yet to replace the defective parts under warranty. People who resides in Chennai think twice before buying CARRIER AC as they are not professionally managed.

At the time I was going through Breast Cancer, I noticed my house wasn’t cooling off, so I contacted 2 contractors to received the best bid, so they contacted Carrier to verify my warranty on my coil, they told both of my contractors that I wasn’t the original owner of my house. So I contacted them myself to verify who name my warranty was under and representative told me it wasn’t under my name, they couldn’t give out the name, unless I verified the name, so now I’m clueless, whose name it could be under, I was advised to contact the builders on the warranty so I couldn’t figure out what or who could’ve signed my warranty.

We had brand new split Carrier 3 ton HVAC unit (58SB0A070E14, GA5SAN3600W AND CNHP3617ALA) installed in Dec 2022.. The coil unit had a leak and completely leaked out all refrigerant within 16 months.. No quality control over manufacturing by Carrier.. The replacement coil unit is different than original and no explanation as to why.. The original cost was $7000 and now I have to pay $200 for diagnosis of the problem and $2200 for labor and parts.. Carrier accepts no responsibility for manufacturing defects.. Please don't buy any Carrier HVAC systems..

He actually answered his phone. He was on time and professional. Fair price and good work. Great service, would refer him to all my clients and friends. I will definitely be using this company in the future for all of my a/c service needs.

Replaced our furnace with a Carrier. Worst thing we did. 2 yrs on the coldest days the motherboard went, took the weekend to find one. Our house was 26 -40 outside. Had to replace after 8 yrs. Still making payments.

Very poor quality AC. Installed on 9.1.2021. On 4.16, 2024 AC stopped cooling. Evaluation showed compressor needs replacement. Do not buy Carrier AC. Very poor quality and unreliable. I had 5 experts evaluate my AC.

I replaced my “cheap” heat pump according to the sales rep with a $17,000 Carrier system. The guy promised that it saves money on electricity, runs efficiently and quiet, has little to no issues and much more. A few months later, the my utility bills are more than previously, it’s stopped working so consistently you’d think there a $4.00 unit in there, it’s way worse than heating and cooling than my “cheap” system it’s literally laughable. I have never regretted buying something more than this. Do not fall for this scam! Also their support is terrible and if your system stops working after 5:00, you’re out of luck. Wish I could give negative stars.

Bought Bryant brand from Carrier Charlotte. The furnace was defective. Couldn't not get timely response from tech support. They wanted me to keep going back to customer house and sending them more pictures and videos. My customer was without heat for 3 weeks and they said I needed to exhaust the process with tech support and if I bought another unit and installed another brand they would not warranty the equipment. I had to at that point buy another unit from another company which I installed and it fired up with no problem. Supervisors were telling me there was nothing they could do. I didn't get a refund and would never buy another unit from them. I have video of the unit back firing and defective which tech support said wasn't clear enough. Terrible customer support and I have never had this problem with any vendor. Never buy from Carrier or install a carrier/bryant again!

As someone living in a region where scorching summers are the norm, investing in a reliable air conditioner is an absolute must. After extensive research and reading numerous reviews, I decided to go with the Carrier Air Conditioner, and I couldn't be happier with my decision.

I purchased a 16 Seer HVAC system from Carrier in February of 2022 for $7,000. I had paid over $300 for twice yearly system inspections from the installer. Inside of 15 months the unit failed. I called the installer who had checked out the system just a month earlier. They did a diagnosis and found that a had to get to valve in the outdoor a/c unit was leaking. I called Carrier about it. They said to get it repaired and send them the invoice. I did that. They said they could not cover the cost of the repair because they only give a 1 year warranty on labor. The 10-year warranty is only for parts. (BUYER BEWARE: any parts failure will incur huge labor costs to repair and if it is an a/c unit, you will be on the hook to replace the coolant as well).

About 2 1/2 years ago I purchased a Bryant carrier air-conditioning unit for my winter home in Venice Florida. The outdoor unit started Rusting severely about a year later. I have called, Bryant sent them pictures. They refuse to do anything about this and will not even return my phone call. I would definitely not recommend this company to anyone, they do not care about the consumer.

In 2021 we chose to purchase a Carrier heat pump for our new home. We spend $12,000 for it and began using it in Jan 2022 when we moved in. All worked well the rest of 2022 and most of 2023. We had the usual service every year to keep the unit working properly. 9-28-23 we paid to get the usual service check to make sure everything was working $249. 11-13-23 service call for not heating $95. 11-20-23 installed starter kit on capacitor $225. 12-5-23 System not heating - installed TXV on outside unit $670. 12-14 Replaced air handler coil for leak $1,253. 2-15-24 Still not heating - TXV in air handler needs replacing, approx estimate $1,300. All these cost is for labor, shipping cost for parts and Freon.

Warranty Carrier hvac unit from defective component destroyed wiring harness and heater coil. It is in the middle of winter. My wife and I are seniors. My hvac contractor asked me to find wiring harness. He could not find. I called Carrier corporate, I called Houston Texas, Pharr texas, Dallas texas, St. Paul/ Mpls. Minnesota and Canada. No wiring harness available until maybe May 2024. After some internet research there have been many fires due to either design or component failures over the years with Carrier units. In fact, my contractor sent me images of a woman who had 3 small children whose Carrier unit caught fire. Then a couple of days later, I got another report of another Carrier unit. How does Carrier get these high reviews? Do they just purchase positive ratings of being best?

I have a Carrier Infinity HVAC original system when we built our house in Dec 2015. The Evaporator Coil developed a leak in June of 2022. Carrier stood by their 10 yr warranty and provided the replacement coil and I had to pay my HVAC guy the labor/freon to install. Aug of 2023 it happened again - Carrier provided a replacement coil for free - I pay my HVAC guy again.

Updated on 4/1/2024: We purchased a new Carrier heat pump, furnace and wifi thermostat from Carrier for a total of $25,000. 5 months in the heat pump stops working, several calls to the dealer and 3 months later no one comes out to look at it. Frustrated I call another Carrier dealer and they tell me they can't look at it unless I pay. They tell me they cannot honor the warranty because another dealer installed it. I call Carrier, they tell me, "That's not right. We are going to escalate the issue and get me resolve." Over a week goes by and Carrier emails me telling sorry, they can't really help me but here is $250 towards repairing it. Not even 5 months old and that's it, I'm on my own. Never Carrier again, and I have been spreading the word everywhere I can and will continue to do so, one person already ordered a Trane because of my situation.

I purchased a furnace made by Carrier on 12/13/23. It has never worked properly since installation, regardless of multiple parts being replace. Technician replaces part(s) per code given and Carrier tech support. I registered a complaint with Carrier and was given a Case #. It has been almost 3 weeks and I still have NO HEAT. No response to me from Carrier. I call Customer Service and they "put it in the notes".

I paid over 11K for what I thought was a top of the line, reputable, heat pump with a ten year warranty on parts. At about 28 months after installation, in September, I noticed that the ac didn’t seem to be blowing cold air like it had previously. A month or so later, a tech was required to come out and tell me that the refrigerant was low. He recharged the system, and dye was added at a later visit. Even though the company that did the installation, D & A Heating and Air, gave me a deal on the gas and the dye, it sure seemed expensive to me.

6 week old gas furnace. Will not consistently operate. Local dealer has been out twice and is stumped. Installation manual clearly states I need an Inducer Restrictor plate since I am sitting at 332' above sea level. I would love to speak with tech support and obtain a 2nd opinion before purchasing and installing. Impossible. Will heavily research post sale tech support from the manufacturer before I purchase anything again, which will never be a Carrier product.

My only two years AC from Carrier model CA14NA036-A not working. The repair cost me 1500 maybe every year 1500 or more. Warranty not cover labor. If Carrier AC so bad will cost consumers every year 1500 to repair. I hope consumers should know do not buy their AC. I am requesting to replace their AC.

Installed an HVAC system in 2015. Has 3 zones and has some expensive repairs, but the most irritating thing is remote access. We have a WiFi thermostat to access remotely. It has worked well for 7 years, but it is unable to connect to our new router even though it technically should since it is backwards compatible. $500 for a new thermostat just to get it to work with the most basic WiFi capable. So my new router is $300 and all 30+ devices connected no problem, but the Carrier thermostat won’t connect at all. Technical support claimed that it just wasn’t designed to handle the modern speeds of the networks and wifi. Carrier may build advanced HVAC systems, but they are clearly out of their league when it comes to modern-day IOT technology. Extremely poor technical design, IMHO.

They do not honor the class action lawsuit about their faulty equipment. I was told that even with the extended warranty it would cost 2k to repair their mistake from 2 companies on their preferred list. When contacted the company was no help at all and couldnt care less. I would caution anyone looking for a new unit to consider how a company backs its own product when they have a mess up.

Purchased a new Carrier Infinity system in August of 2017 - top of their range, cost $12K+. In the 5 years since, I've experienced 4 catastrophic parts failures shutting the system down for 3-4 days each time. Twice the compressor board has failed and twice the refrigerant regulator valve in the air handler has failed. Both times were replaced under Carrier's "Warranty", but that only covers parts. Have spent thousands of dollars in labor and hotel bills as a result of these defects. The most recent failure was on Oct 21st, where again the valve replaced a year ago failed for a second time. All Carrier has offered is a lousy $250 gift card to use on parts for their crappy machines that should already be covered by their warranty. I would never recommend Carrier. They make junk. Run - don't walk - away. Plenty of other more reliable manufacturers out there that won't cost you thousands in repairs.

I purchased a Mini Split 24k BTU only 4 months ago and had it professionally installed by a local a/c company..it is now already in need of major repair and their 10 yr warranty is on parts only… So now because of their defective product, I not only paid thousands for their product, I now have to pay a technician several hundred dollars to come out and have it fixed!! I am so sorry I went with a company that does not stand 100% behind the product, nor do they care! My advice, find a company that does!

Reference case #**. I purchased a home in August 2022 from KB Homes in Kyle Texas. Air conditioner quit working 10/1 /23 so I called a certified Carrier dealer Garner a/c to come make the repair under your warranty. What I found out was that all you cover is parts so the parts are $102. And the labor and Freon come out to over $1200. I called your customer service and they gave me a $250 credit. I would think after your product is only been running a year that Carrier would take care of this problem. Are your products not more reliable than this? I would hate to see if a major component went out which now I’m fully expecting! Very disappointed in your product and it was 5 days until repaired so endured 90+ temps.

I bought a new house with two new Carrier units a 3.5 and a 1.5 ton. The larger one lasted exactly 6 years and the smaller just 4 months longer before they had to be replaced. Granted, we live in South Florida where they run practically all year and were builder grade basic models but still would expect better from a company so hyped up.

Purchased a new Carrier HVAC system in February 2023. System failed to blow cold air Sunday September 17th. Installer of unit said that the air handler has a bad valve, it’s now Wednesday the 20th and unit is still not useable because installer said he can’t get the part from carrier. Very frustrating to say the least. Will never buy a carrier product again.

We built a new home and put in a Carrier HVAC unit model #ch14nb036b and no we have to replace the evap coil and also the compressor. I called Carrier and received no help what so ever. I am looking at a $4000 bill to fix a product that is supposed to be under warranty. What a joke. Do not use Carrier. They do not stand behind their products.

We purchased a Carrier Air Conditioning unit in 2019. The air handler model FX4DNF043L00L00EFAA was installed in 2019 and immediately had water coming out of the unit and on the floor. During the first year (warranty) Carrier tried different things to stop the leak to no avail. The minute the unit was out of warranty the attempts to fix the leak ceased. We did at one time call Carrier about the leak and they gave us a voucher for one service call to stop the leak, it did not work. We still have the leak and use towels to contain the leak at the unit. If anyone else has the model air handler please let me know. I think that the unit is defective and Carrier will not admit to it!

This unit was sold with a 10 year warranty and just a few months past 5 years of install the inverter board completely fails, but I'm told the warranty is not applicable because I was not the original purchaser (warranty reverts to 5 years). The repair is $3K on a product with an expected life of at least 10-15 years. I would have hoped a company like Carrier would worked with me on the warranty, given the circumstances. Even a partial credit to the repair. Also customer services was awful. I filed the case and was told I would receive a response within 48 hours. No response was received so I called back 4 days later and spoke to Sade, who very clearly had no empathy for my situation, or even cared about my disappointment in the quality of this product. If it's not going to last why go with the pricier units - they obviously don't stand behind their product.

I had a Carrier 4 Zone Ductless Split HVAC system installed at my condo in November 2018. Due to significant issues experienced since its installation with the design, control performance, and overall quality of your Ductless Split system, I’ve come to regret purchasing this Carrier product. Issue #1 – Poor Temperature Control Capability. The first issue began in late 2019 when two of the smaller Indoor Units could not maintain a desired set temperature and continued to pump heat into the room well past the set temperature. Temperatures would continue to climb and stop only if the unit was turned off. The bedrooms effectively became unusable until a solution was found.

Our 2-1/2 year old Carrier A/C unit has a leak in the coil. Most of the coolant has leaked out. The coil part is no longer manufactured by Carrier so the HVAC will have to be retrofitted in order for the new coil to be installed properly. We will be looking at a $3,000 bill by the time it is repaired. Our Carrier HVAC isn’t the only Carrier to have needed repairs in our 3 year old community. I realize this is under Carrier’s warranty but the warranty only covers the part, not the service calls, retrofitting the new part, or replacing the coolant. Will never buy a Carrier product again.

We live in South Florida and have the highest AC Carrier makes that is 13 months old. There is a 10-year parts and labor warranty on the entire unit. We have been without AC since June 2023, now going on 5 weeks. Carrier does not have the part available to fix our AC and won't know when the part will be available. The installing dealer, Air America Heating & AC, won't do anything, and they don't care about our suffering. We would not recommend purchasing Carrier to anyone.

We built our home almost 3 years ago. At the beginning summer 2023 our AC unit wouldn't turn on. We had to have the installer come check it out which was $75.00. He stated a coil broke inside and leaked all of our coolant. He stated Carrier will not cover the coolant or labor. We are now having to pay between $1,700 to $2,000. This is completely ridiculous that this system is not even 3 years old and is broke. We are currently at 88 degrees in our house and we are miserable. We have contacted Carrier and Artic Air and both give us stupid analogies for example a tire company doesn't warranty air. I'm pretty sure if your tire is under warranty they don't put a flat tire on. I would highly recommend to stay away from this company since they cannot stand behind their products

PLEASE don't buy this JUNK. 1 week in it stops cooling. 3 weeks in stops cooling. Fast forward to winter. Turn in heat then all lights go out in house... ALL. Every 3 weeks after that it will need a defrost board. 3 weeks after that another defrost board. 3 weeks after that another defrost board. 3 weeks after that and yet another one. Fast forward the summer. No air conditioning. Blows hot air. Will not stop. They come, they fix something. 3 weeks in hot air again. Now here we are 8 years in and we're still having the same problems and Carrier is the worst company to deal with. I wish they had moved to Mexico and then close their facilities cause this company is junk junk junk.

Repeated failures on equipment exhaust gun fail 1 year. Blower fail 5 years, temp switch fail, wires rubbing components shorting, current computer board fail. 2 Service companies experiencing difficulty obtaining parts under warranty. Been out thousand on repairs. Do not Buy. Contacted company headquarters refuse to replace under lemon law.

I waited on phone line (1-800-CARRIER) for 22 minutes. Then gave up and pressed “1” for call back. About 40 minutes later a young woman returned call. I explained that my local dealer told me that Carrier did not support Ecobee thermostats and I wanted to verify that information. She asked to put me brief hold. After a few minutes she returned to line and advised that I would need to contact Ecobee and she provided phone number. I asked if there was someone at Carrier I could speak with. She said no because they have “no technical support staff” in customer service.

We bought a new mobile home in 2020 after 2 hurricanes destroyed our home. We bought a Clayton home that had a Carrier HVAC system. Both names were highly reputable so we were happy. Recently our heating system had issues so I contacted Carrier. Surprise! Your $$$$ piece of equipment only has a 1 year warranty. What? Seriously? You, Carrier, only warrant your product first 1 year? Does that sound acceptable to you? Are you telling me that your products are no longer reliable? That's sad. Oh, I contacted Clayton Homes since on their website, **, they mention a limited 10 yr warranty with registration, which I did register the unit. Needless to say, I'm very unhappy with both companies, and will make sure in the future that neither are purchased by me and family/friends.

My furnace is under warranty; yet customer support fails to contact me repeatedly to fix the furnace. I have left numerous voice mails to the contact name and number provided me from Carrier yet no call back. Customer service rep uncaring in manner and speech when inquiring for help for failed furnace so not surprised no help now either. Try leaving a Google review for Carrier in order to warn others; you can't. Horrible experience; I'm a disabled senior.

The unit itself seems to work fine as far as heating and cooling. Problem is it vibrates and you can hear the noise all the way through the house coming up the vents. Very annoying and impossible to get used to. I will never buy another Carrier product and strongly advise anyone out there to look elsewhere.

Installed Carrier 25HCE430AP03 heat pump and FB4CNP030L00 a/c unit in the attic 6 months ago. Summer A/C is ok, during 12/22/22 week temperatures in the DC area went to 8 to 10F, outside unit make so much loud noise on cold nights during the start and stop of the defrost cycle. Got complaints from the neighborhood. It is a very annoying and disruptive sound. I used to have goodman for the last 15 years. Never had any issues. I regret buying the carrier brand despite people's warnings and sales agent tout it as the best brand. It is too late now. Feel like my investment is in the drain.

I got a heat pump 2 years ago and the salesman really touted it up as being amazing. He said I would be way too warm in the Winter here in Wyoming. It's been completely disappointing. If the weather is not too cold or windy, the heat bump does OK but when it's very cold and windy which happens all the time here at 7200 feet, the heat pump can barely keep the house warm. Sometimes I have it set at 86 when it's very cold and windy and even though it's set at 86ﾟ it barely heats things up to 69ﾟ. I wanted to go with a gas system but was talked into this heat pump. Don't ever let that happen to you. This system is not very strong and doesn't work well.

My recent experience with Carrier Corporation has taught me to NEVER DO BUSINESS with Carrier Corp again and sound the alarms to others about this less than reputable company. Over the past few months, I have worked to get Carrier Corporation to complete a root cause analysis of premature failing compressor. I have made over 20 phone calls, I have written letters, I have written emails and written a chronology of events. During this time, Carrier Customer Service has been COMPLETELY UNACCEPTABLE. Simply put, Carrier Corp has a policy that states CUSTOMERS DO NOT MATTER!!! Over the past seven years, our Carrier (Bryant) compressor has prematurely failed THREE times requiring replacement. This averages out to replacing our compressor on average every two years for the SAME Carrier HVAC unit.

We installed and started up two Carrier Infinity 5-speed, 2-ton systems 28 months ago. The south system failed within 3 months due to the failure of the evaporator control valve that was replaced. Not long afterward the evaporator itself failed and was replaced. After that the heat strips failed and were replaced in addition to the strips in the north system. The north system strips failed soon after and were replaced. Back to the south system. The inverter in the outside condenser failed and was replaced. All failures in the north system were within the first 14 months. Now to the north system. About 3.5 weeks ago the A/C would not hold setpoint and a technician was called in. He reported low freon and failure of the evaporator. Upon replacement of the evaporator the tech found that the system would not communicate so he replaced the comm board.

Easily the worst customer service that I have ever experienced. Have called during their supposed business hours only to hear an automated message state, "Sorry we missed you, please call back during our business hours." Really?

A Carrier air conditioner system was installed in our new built home. We. closed our home in 2020. It has only been 2 years since it’s been used and a major defect was found. We were informed a “coil” needs replacement by an HVAC service provider. This coil has a manufacturing defect and therefore it needs replacement in order for the unit to remain working properly. We are quoted $1,200 for labor, as parts are still under warranty.

We spent more for the Carrier AC units for our house because we wanted something that was energy efficient and dependable. The units are NOT dependable. We've had for several years and they have broken down for a week or longer and the technicians have had trouble servicing them. The parts are very high tech and constantly being updated and so each time we have to have parts ordered and then when they are installed the technicians find other issues needing other very unique parts to Carrier. In the meantime we've gone each time typically a week without A/C in the middle of summer in Texas. I should've gone for a simpler AC unit with higher dependability instead of one that promises all sorts of high tech capabilities but keeps breaking down every year.

Bought Bryant hvac in 2016, outside coils went in 2017 and this month inside coils went - 5 and 6 years longevity. Part(s) not available and Customer Service said they would expedite. Almost 2 weeks later no word and home at 88 degrees. Couldn’t wait any longer. Would not recommend as feels system should last more than 6 years. Surprised by their good rating.

I had issues with my Carrier heater infinity’s system. The installer came out in 02/2022 and told me a damper motor was bad. Installer contacted carrier under warranty order part for the repair. That was in February and now in July still waiting. The part also affects my ac in one room. Installer can buy the part locally but I will have to pay for it. Glad carrier moved to Mexico. When the time comes to replace my system carrier won’t be on the list.

This product has cost us more than $9000 in repairs. The company claimed that it is a closed unit that should not need maintenance and yet we have had to replace a leaky interior coil, coolant, pay 600 for a leak test. This is the 3rd issue with the unit and apparently nothing is warrantied. All the work was done via Carrier recommended service people. What a waste of money and a company that does not stand behind their product. Don't buy. My next door neighbor has had a similar experience with the same product.

We purchased a Carrier ductless mini-split February 2017 through the Home Depot. February 5th, 2019, both the condenser and air handler were replaced by the original installation team. The inside unit was leaking water inside home and throwing black substance into home. Units were under contract for routine maintenance with original installer. The outside unit began making a loud vibrating noise when we started the 2022 summer season.

home on the intercoastal in South Florida and that unit was 17 years old when replaced. NO RUST. Bottom Line no warranty coverage for this. My advice is don't let the BIG NAME fool you, their customer service is lip service. They suggested I call another dealer that might be willing to change the grill for me. When I asked if they would cover that the answer was NO. But maybe a dealer who didn't install my unit might. REALLY. And there you have it.

We had a Carrier A/C Unit installed in our home in 2018. A Technician has had to come out at least 2 times a year to replace high dollar parts in the upstairs unit and the outside unit. The first 2 years (parts on the unit started failing 6 months after installation) were in warranty and we only had to pay for extravagant labor costs. Now we pay for everything. If I could afford it I would replace this A/C in a heartbeat. We have a service contract with the company that installed it and they come out twice a year to inspect it, so it is not being neglected.

Contracted through Home Depot for HVAC units(2) and installation. They used ARS at the time. Had units installed and used 2 seasons. Now the compressor is out on one unit...repair estimate (labor only) was $2000; and blower and motherboard out on 2nd unit estimate of $800 plus parts. In my opinion, both units are defective if they only work 2 seasons on a 10-year warranty. Home Depot, ARS, and Carrier are all saying it is my responsibility to fix these units which are defective.

My builder installed a Carrier 3.5 ton 18 SEER AC system. The coil began leaking at 39 months. Since the labor is only covered for 24 months I'm faced with an $1,800 bill for just the labor to replace the defective coil. When I contacted Carrier their comment was "yeah, that's a shame." I'm stuck with this unit now but given a choice in the future it will be a Trane or Lennox but certainly never a Carrier again! It's now a very poorly built product in my opinion and their attitude is awful.

Recently purchased a new Carrier Infinity heat pump, coil, and furnace with their newest thermostat SYSTXCCITCO1-B with smart zone stat as well. The Infinity line name should be changed to Inferior, as they are so far behind the times, they advertise Home Comfort but don't even have a fan option for auto circulate or Minimum fan run time. This feature helps evens out hot and cold spots, uses the filtration or UV system more effectively, and keeps energy usage from going through the roof. Try talking to customer service about the issue or maybe a possible update and they will just hang up on you. If could go back in time would definitely choose another Manufacturer.

We constantly have problems with this unit upstairs. It leaks and have had it repaired several times and it continues. We came home one weekend to have water pouring through the ceiling. I will never buy another Carrier unit.

Two homes, one with Trane the other with Carrier. Carrier failed after 8 years and the company would not back up their warranty. Trane still running on its 15th years after a $500 repair on the control board. I am shopping for a new heat pump and I will never buy another Carrier.

Found out they will use any minor detail to deny a claim. Buyer beware!! Was sold on the unit having a ten year warranty and soon as there was a problem they weaseled out on some minor detail in their warranty that you would not be aware unless you read it in detail. Then they deny that it's 10 year is not valid. Very poor customer service.

On Dec 29, 2021, I had a Carrier Comfort 2.5 ton 14 Seers heatpump and air handler split system installed. It replaced a very efficient old Trane split system that was just too old and had broken down. The new Carrier heatpump has been nothing but a problem. On heat mode and auto fan it blows cold and ambient air through the registers and is constantly running. It kicks in auxiliary heat in the air handler often cause the heatpump is unable to provide enough hot air by itself to even warm the house and I live in Florida!. I expect my electric bill to go up by $300.00 more a month with this American engineered and built crap. The ac company and installers said this is normal for a Carrier comfort heatpump constantly blowing ambient air in heat mode and constantly running and hardly ever shutting off.

Please be aware when purchasing a Home and check for the AC Warranty. The installers are lazy and won't register your unit and even if you register yourself when installing a new unit, make sure you complete the paperwork for the extended 10 yr. warranty. The normal warranty is only 5 yrs. In my case, I found out after purchasing the house, that my unit's warranty ran out within 5 yrs from install and am SOL as far as getting anywhere with Carrier, even though the receipt from the company that installed for the previous home owner says 10 yr. warranty.

System gave us problems from day one April 2016, numerous faults first year in service fixed after dealer replaced the compressor (under warranty) system. Worked well until 5 months after 5 year warranty expired, Sept 2021. Warranty can be extended to ten years by registering at specific warranty site, no one made us the homeowner aware of this process. Had registered equipment at Carrier's thermostat site (apparently not the same thing). Intermittent fan motor issue on the outdoor unit, cost to replace motor and control 1887$. Not a reliable system, manufacturer goes out of their way not to pay for repairs, buyer beware!

We had our system installed summer 2014. Our home had two units. The Carrier unit is for the upstairs. In February of 2014 the system wasn’t working. My husband was in the hospital so I just paid the air conditioning serviceman to fix the unit. Every year there has been some issue with the system not working correctly. I’m not talking about it needing coolant or whatever- I’m talking basic functioning. It crapped out altogether this past month. We found out the fan and ECU need to be replaced. Surprise surprise it’s not covered under the 5 year warranty. Ask yourself why the company only covers the product for 5 years. Oh, you can extend the warranty when you buy the product in the first 90 days. You have to pay I’m sure.

RUN AWAY! I always trusted in the brand, however, when I needed help from Carrier, they don't want to deal with their "certified providers". I purchased an Air Handler and a Condenser from two providers listed on the Carrier website to solving my cooling problem. The issue was not solved, and now they want to sell me another HVAC system more powerful. They will not give me any discount for the product that I just bought and have less than 2 months of usage. Honestly, it is a joke, they want to sell more and more equipment without caring about customer satisfaction. Very disappointed with Carrier.

The Carrier/Bryant air handler for a heat pump has a plastic pan inside the unit to catch condensation. The plastic pan material is of poor quality for the environmental temperature swings that it should have been designed in which to operate. After only 2.5 years, the pan cracked in July, water soaked the air handler insulation, and caused the ductwork to drip condensation on to the attic insulation and ruin the ceiling below the unit. The secondary protection pan under the air handler caught the water that dripped from the air handler but there was no protection for the plenum and ductwork which was collecting a vast amount of moisture from the soaked air handler. This is where the ceiling damaged occurred. Florida summers are hot and humid so the unit will produce a lot of condensation and a broken pan causes a lot of damage and high repair cost.

I installed Carrier Furnace and AC fours years ago with five years warranty. My furnace broke 2 years ago and I end up paying $900 for labor. My AC unit stop working 4 weeks ago right in the middle of summer heat. Technician came and checked it for leaks which cost me $700.00. A week ago, the AC stop working again, and the technician figured that the whole outside unit (Compressor, Condenser, and the Coils) were faulty and useless products. Although, the parts are under warranty, but I have to pay another $1200.00 for labor to replace the unit. I am very pissed about my decision to install overrated Carrier Furnace and AC units. Carrier units are useless and I don't recommend anyone to purchase anything from Carrier.

I purchased the 5-Ton Carrier AC unit for my restaurant per the recommendation of an experienced (40+ years) AC technician. Three and a half years later, the VFD failed, the cost of the part $1300+ and it is not under warranty. One week later, the whole block had a partial power black out which burned the fan motor and other circuit wires, the part cost $650+ and it is not under warranty. What kind of a poor design is this?!!! Useless warranty for a low quality product.

We installed a Carrier ECO efficient heating and cooling system about 9 years ago, heating worked without any problem but the AC never worked properly. It stops around 81-82 degrees even if we set it to 76 or lower, especially for hot summer days when outside is over 90 degrees. We had Carrier dealers come to check and perform maintenance many times but no help. They said the a/c is fine but might be inside programming problem or controller problem which they can't fix and ask us to contact Carrier.

I got a split unit 09/30/2019, by the first full summer in 2020 it made a loud noise and was leaking water, warranty wasn't up, which was 1 year parts and labor. When ask the installer about the problem he said he knew nothing about them. The Installer is Licensed, Insured and Bonded, has lived across the street since 1989 that I know of. I watched him grow his AC business for years. I decided to let him have the job and sorry to say my guard was down. Winter came and heating is OK, yet summer is starting again, his warranty has pass couldn't get to it cause after his remark in knowing nothing. My husband had congested heart failure on Nov. 06 2020 and then we both got Covid19 Dec 6th, still recovering.

I am an HVAC contractor who purchased Carrier equipment because the blueprint on the job called out for Carrier. After purchasing the equipment and installing according to manufacturing specifications, we noticed we had a faulty motor in the new unit. I contacted the distributor and they informed me that not only did they not have the motor in stock, they would have to order a new one and we would have to pay for it again... YES PAY FOR IT AGAIN. I am still waiting to be reimbursed for this motor I paid for twice, not to mention all the time we lost. This was one of the worst things I have ever experienced with any HVAC distribution company. We install all different types of HVAC equipment based on blueprints. Never one time has this ever happened. 30 years in this business and this is by far the worst.

In October, 2020, National Heating & Air Conditioning installed a Carrier brand ductless heat pump/mini-split system in our home, including 1 heat pump, 3 heads, and 3 hand-held remote controls for $6,992.00. We were told it would offer us “zone control.” and to “set it and forget it.” Within a month of installation, the system was malfunctioning; all heads produced heat any time one head called for heat meaning, no zone control. After both the technician and Rick **, the “Comfort Consultant” from National confirmed the unit was not operating properly, they suggested we would need wall mounted thermostats installed to fix the problem.

We purchased a new Carrier Infinity 18 SEER HE system in April 2018 ($12,300). The system was for the downstairs of a 3200 square foot home and installed in a crawlspace. At the time of installation, there had never been any "moisture" issues in the crawlspace for the 20 year life of the home, not with the original owners, not with two home inspections, and not with our experience with the previous HVAC system that had been in place for fifteen years, in fact the crawlspace had always been very dry. Once we installed the Carrier Infinity system, we began to notice problems with keeping the humidity levels in our home at a reasonable level, we were seeing 65-76 percent readings on a regular basis.

We purchased a carrier system in Nov. 2019, it had a condenser leak in Dec.2020, four days later the compressor stopped working. Total labor for both jobs was $2500.00 dollars. Carrier’s customer service denied payment for all or part of the labor. The exact statement in the e-Mail from Mr. Lee ** was “Carrier only pays for excessive or expensive labor cost”. David L Gitlin "Dave" President/CEO, Carrier Global Corp stated in on the company’s website “we want to do what is right”.

ICP is an A/C manufacturer known for Carrier brand. My Model PHJ4 runs constantly and does not ever cool my home to 78 F in summer and freezes in winter set at 60 F in Florida! It never has worked properly since brand new install on 9/30/19. I contacted manufacturer and they were no help. I had a company (that did not do install) come out they had me replace the new duct work and relocate the return $800. They tested everything, spoke with ICP and came out 3 times. Nothing was ever fixed and they wanted me to reconstruct my home to suit the A/C unit. They even told me they had other customers with the same problem. The unit replaced was a 25 year old Trane that worked perfectly with original home manufacturer's duct and return layout. My power bill with this unit has tripled and it does not even do 1/2 the job the old unit did.

3 major issues in 5 1/2 years. Replaced Condenser Fan Motor 2 years. Replaced Air Handler Blower motor 3 years. Replaced Compressor 5 1/2 years. Only good thing was a 10 year parts warranty. Unfortunately, labor not included. Compressor cost for just labor and freon approx $900. I will not purchase a Carrier product again.

Had the blower motor go out 5 years and 1 week after buying my new home. Called them and was told nothing they could do. It is by date of install and my unit was installed in May during the build. Motor is a computer controlled direct drive so has to come from Carrier. $1300 for motor to last 5 years. Cheap junk. I will never by another Carrier product no matter how much I spend for a new unit. Buyer beware and stay far far away from this brand.

We got a new HVAC system in 2009, 11 years ago. It was Carrier's top of the line furnace and central air conditioner at the time. It was the Infinity System. Quite expensive to say the least. Well, fast forward 11 years (to 2020). The Carrier central air conditioner's condenser apparently went out. The company who installed it (In 2009) came out to diagnose a grinding sound I heard coming from the unit. Guess what?! Yep, you guessed it! My entire central air conditioner would need replaced due to the condenser failing!

Installed new Bryant heat pump unit and Carrier unit 7 years ago. The large print communicates a 10 warranty on parts and labor, finer print says 5 yrs unless registered within 90 days, not sure what providing and name and phone number has to do with adding another 5 years - needless to say, bad on me for not reading the finer print and registering. On my second (third if you count the original) heat pump fan motor. 1st covered under the 5 year warranty, second $800 plus was not.

Carrier “top of the line” unit goes bad after 5 and 1/2 years. Carrier will NOT honor warranty for a $12.000 unit cause you are not the original owner! This is an unethical business practice. Will not recommend or buy ANY carrier AC units!

Purchased new home that came with Carrier Central Air Conditioning unit 9 months ago. The A/C unit died twice (vendor never showed up for third trip but I was able to get it working). Please do not purchase anything from Carrier. You are responsible for all labor from day one of purchase. I live in Florida and vendor who repairs Carrier products is so backed up that they can't repair it in a timely manner. This is the worst unit I have seen in all my homes I have ever purchased!

Our AC which is under warranty has gone through 4 inverter boards since end of May. Living in Florida doesn't help in the fact that we have been without air by the time the last piece is in 20 days. Our local service company has done all they can to serve us. Our energy company has assured us that it is not a spiking issue with them.

I had a Comfort 14, 50HZC installed this past week. It replaced a 26+ year old Gettle Heat Pump. Now this new heat pump is way cooler and more efficient for sure, but way louder than my old Gettle. The only con and the reason for the 3 stars is for the high noise DB this new heat pump puts out, a very low rumble hum and you can hear everywhere in the house. You cannot hear it outside, cannot even hear it while standing next to it on the roof, but it's there. Must be a vibration going through the unit, through the metal frame, through the roof.

I bought two new Carrier AC units at the end of 2018. I was assured about the quality of Carrier products. Yesterday, after less than two years, the unit began squealing and stopped cooling. I called out the original company that installed the unit and was told that the compressor was 'grounded'. The part is under warranty, so at least I won't be charged for that, but now I will have a substantial bill for labor to repair a machine that's less than two years old. I'm not impressed with the durability of this product or the manufacturer. I will not be recommending Carrier products to anybody.

I have issues with Carrier Canada warranty. I have carrier furnace. The heat exchanger is broken and the furnace still under warranty. I called carrier. They give me dealers phone numbers. I called and they told me they can't fix. I have to go for new furnace. That happened with 3 different carrier dealers. I called carrier customer service 3 times. They told me that they will forward my case to the management and the management will call me. Now it's 2 week no call. Now I have to buy a new furnace which will cost me $ 4520.

I recently installed Carrier Performance 96% efficiency gas furnace. It gives me more trouble than comfort. This furnace is way louder than my old 30 year old furnace. The fan motor seems to have two speeds, the noise level of the lower speed is acceptable but when it is in high speed, the noise suddenly turns extremely loud. It is so loud that it often disrupts your sleep especially when the heat kicks in. I paid so much for this furnace and it does not give me the comfort I expected. This furnace is not as advertised as a high-quality brand.

Two major components of our Infinity 16 AC unit have been replaced: indoor and outdoor coils - both were leaking after just 3 years! When we called Carrier to express our discontent with the product and that we have to spend $2,000 out of pocket for service on the unit + 8 weeks of waiting for parts to arrive and to diagnose the issue (in the middle of summer), they refuse to offset our personal expenses on their faulty equipment.

My HVAC system from Carrier has worked well from the start and has never skipped a beat. It is the best system I’ve ever owned. And the price was affordable as well. And guess what - I work for Trane!

We have been in our house for 2 years and everything has been working well, both the heat and the air conditioner. The size that was recommended is perfect for the size of our house. It was installed in a good location at the side of the house about a foot above the ground on a gravel pad.

We purchased ours give or take 8 years ago. It was best deal in our price range and for size wise in comparison to the square footage of our home. I would definitely recommend them to anyone looking to purchase or replace their existing one.

I decided on a Carrier split system for heating and cooling in an older ranch with electric baseboard heat only. Best decision ever!! It's efficient and cheaper to operate than the new Ruud gas system in my old condo. The heat is so warm. It's not anything like the old heat pumps that seemed to throw cool air for heat. My old condo and my house are about the same size. Both are on slabs. My heating/cooling bills at the house are half of the condo's. What a blessing. Thank you Carrier!!

I just recently had a complete HVAC system installed a few months back. We had our first Trane HVAC system for almost 20 years. We couldn't be more happy with this system. We would recommend Trane to everyone because of their quality and longevity!

I installed the condenser and A-coil myself since I am licensed to do this and the unit works great. I wish I would of done it right after purchasing the house instead of waiting 4 months. The summer was extremely hot and in a 65-year-old house with leaky windows and doors, my electric bill was never over $275. I was actually expecting higher. Since then I have had a new furnace put in and love it, keeps the downstairs and upstairs plenty warm without breaking the wallet on the gas bill. 4 ton 15seer condenser, 5 ton A-coil with TXV, adn 125,000 btu 95% furnace.

Ac is ok. Heating is good after a few years. Its quality declines after about 5 years. If could I probably get a stronger a/c heating unit. I think it’s a rating of about 5 out of ten. I could be a better unit if they would lower the price and increase the square footage it covers I think.

We have a Carrier furnace and a/c. It is currently 25 yrs old. It just needs a tune up every year. It runs well and is dependable. We are holding out as long as possible to replace it. It is unfortunate that machines don’t last like they used to. Fingers crossed we can maintain ours for a few more years.

This system has been very reliable and dependable. Very little maintenance required. The system has stood the test of time and weather. I would recommend Carrier for its economy and freedom from repairs.

Found out works better with a simple thermostat than with the smart one, Cooling is a little loud but only if you are outside and near compressor fan inside is medium in sound but does reach furthest rooms.

Carrier air conditioning is worldwide, they have great products for the home and commercial use. I have used them both for commercial and at my house and they are like the bunny. They keep going and going. But when I needed service on both they took a long time to service. If they would improve on the service they would stand above the others.

This takes some time to kick in but when it does eventually works well & is quiet with a good swing of air. I would recommend this brand - price-wise it is also well priced. Batteries last for quite some time also.

The unit seems to be solid, but it is pretty loud, even though I've had technicians check it and they say there's nothing wrong with it. I'm not the expert, so I have to take their word, but I believe they could be quieter and last longer than they do presently. Also, can they start making and using heavy duty, long life resistors? Every time I get the unit serviced, I have to buy one or two of the transistors because it's "bad." I can always count on paying an extra $75-$150 for these things that wear out so quickly!

This is a 29 year old unit that still works good by providing cool air when needed. It gets serviced about once a year at minimum cost so far, however my a/c man did say that it will need to be converted over to the newer coolant this coming year.

I've been told, time and again, that HVAC units can last and should last to at least 10 years, but have the capacity to last up to 15yrs. Why is it, then, that NO Carrier HVAC unit we've had installed by local business Central Air, in Texarkana,Tx, had lasted more than 10yrs? The most recent unit was purchased, new, in 2013. Whereas I never see any neighbors have HVAC companies coming to do maintenance checks on their units, and this household has always paid to have them done... what is the deal with ours not lasting as long!! I use my HVAC very frugally, doing my best to keept the temp set at 78 in the Texas summer months, and also heater wise, I keep my home CHILLY in winter. I layer up my clothes no matter if I'm dressed, or if I'm in my pajamas! I layer my nightgowns wearing two of them at a time, and oft times wear my robe, and perhaps even throw on one of my athletic style jackets over it!

I have had a Carrier air conditioning system for over 25 years and had to make only one repair on a faulty relay which cost less than $ 150.00, I don`t need to say anything more but this unit has always proved to be reliable year after year after year....

The system has been very reliable with no problems. I installed a complete new Carrier system 6 yrs ago along with ductwork. My AC bill dropped by $50 dollars a month in the summertime with carrier. I also love the 10yr warranty that came with the system.

Our Carrier heat pump system was so quiet. The only way we knew it was on was the cool air filling the room. Although the Carrier system is more costly than other systems, it makes up the cost with efficiency. Our electric bill came down drastically after replacing our dinosaur.

It is extremely hard for HVAC companies to work with Carrier. My unit's coil broke so the coolant ceased working. I was charged $1600!!!! to replace the coolant although the coil was covered. Mind you, the coolant was lost because the coil failed. Carrier refused to cover it. NEVER AGAIN WITH THIS COMPANY.

Built a new home four years ago. Installed 3 carrier units. Have had no problems but I should not have had any in that short of time. The AC installer did an outstanding job. Home heats and cools evenly all year.

We have had our two units for nearly twelve years. And in all that time, We have only had very few minor issues. One was just that a bug got into the wiring. They came and cleaned it out and it started working just fine.

I bought my Carrier HVAC unit in 2003, now it is 2020. I am very pleased with Carrier's HVAC unit. Over the years it is required maintenance such as, replacing some parts usually costing around $750 to $1500. I weighed the maintenance costs with buying a new one for around $6000. But seems to be working good with the maintenance that I have done.

I had a Carrier heat pump and air handler installed in 2017 (Comfort 25HCE418.1.5 ton... w/SEER 14.5; Carrier Performance fan coil w/variable speed DC blower). I had all the scheduled maintenance and now the evaporator coil leaked and I am being told it will cost $1425 to fix just for labor! What good is having a new system if it costs this much to fix? I was told by the tech that they had to replace these evaporator coils after one year! Even with the parts covered the labor is cost prohibitive.

So far I am very happy with my system. I’m not thrilled about the cost for maintenance and repair but this is more the service industry and not the product itself. My unit is only a few years old so we will have to wait and see.

Brand new system in 2018, both heating and cooling, not the best price but upgraded choice, better than we needed. Operation so far is great but it has a very bad smell that cannot be corrected so far by Brothers Heating and Air. The belief is that it has “dirty sock syndrome.” The Coils now need to be replaced or coated and of course at my expense!!! My 20 year old system did not have this problem, buyer beware!

Carrier was always considered top of the line early in my use, but the later models seem to have problems. My current unit had the evaporator coil replaced in year 8 (warrantied, but I had to pay labor costs). Here it is two years later and it's showing the same symptoms of a tiny leak, not reparable. I used to work near where their coils were manufactured (subbed out), and knew people that worked there. Horror stories on quality issues.

It's been a very reliable system that I use for heat and air conditioning and has been going strong for a lot of years and I've only had one repair on it. I would recommend in putting a system in your home as I've had good luck with it.

The system is only three years old and so far running as expected. It is a heat pump system that supposedly saves on bills. But interesting the builder also gets a REBATE he does not pass along to the homeowner - probably the reason he pushed for a heat pump system.

I bought a Carrier residential A/C unit. Turns out that Carrier designed a filter that is only made and sold by Carrier, and I cannot find it in any Lowe's, Home Depot, or local hardware store. The dimensions are intentionally off: 19 and 7/8 by 20 and 1/2 by 1. If you want to pick up a filter at your local store, buy anything other than Carrier. Damn them! I hate Carrier right now.

Today I called to ask a simple question of what thermostat is recommended to replace a Carrier Comfort Zone II thermostat. I was told I have to spend 300 to have a serviceman come out and tell me. This will be the last carrier I buy. Simple questions should be answered without telling the customer to spend extra money. The thermostat is so complicated and hard to change I spend 30 min telling my company that visiting how to set the temperature in their room. I definitely recommend Trane or another type system that has much better customer support.

I had a Carrier ac unit installed in my new home in 2016. I have regular scheduled maintenance every 6 months. Today at my maintenance visit I was charged $523.25 because of a bad TXV valve. My unit is currently off as I am waiting for the part. After paying almost $5200 for the unit and air handler I should not have to be replacing defective parts. I would not recommend Carrier products.

We have replaced 25 year old Carrier furnace with a new one back in 2015. The installation was executed by an approved dealer from Carrier. Only a few months on, the blower fan failed a first time, then a second time in 2016, a third time in 2018 and again in May 2019. Now the Carrier approved dealer company that has serviced our equipment since 2016 is recommending that we replaced the entire unit. Carrier is refusing to provide their assistance nor to replace the unit under the motive that the installation is to blame. Interestingly enough, this new unit installation is identical to the previous one that was also a Carrier furnace. We've had only bad experiences with this company. I would not recommend it to my best enemy. ;0

We had a new Carrier furnace installed when we first purchased our home. It was running fine after 16 yrs but minor repairs were beginning to occur and at the urging of our furnace installer suggested we upgrade with a new one. So six years ago we replaced the furnace which was still functioning ok with the latest Carrier furnace. Well six years have passed and we have not had one complete heating season with the new furnace without it failing. It has been a continuum of hard lockouts with no heat in the dead of winter.

This unit was purchased 2/10/2015, 5 years parts warranty, Model 48ES-A2406030TP. This unit was problem child soon after install, kicking into lockout mode, igniter failing to light, AC part did fine was furnace part constant trouble, numerous service calls, exhaust inducer fail, high temp sensor fails. I quit using installer because failed again in less than 10 minutes after driving out the driveway, got ahold of another service company, they found high temp sensor bad kicking off furnace before satisfying thermostat, got that repaired, next thing started periodic igniter fail or repeated attempt to light kick into lock out mode again. This would not fail when service man present, told me to wait till completely fail, find problem them, month later total fail.

Had a top of the line Carrier Greenspeed hybrid installed 5 years ago at a cost of around $15,000. At 4 years a muffler canister in the outside unit rotted out and caused a catastrophic loss of coolant. The total costs to fix was over $2000. Carrier and my installer refused to cover under warranty. Due to a very sick and dying mother I missed 3 tune up services. They said no service no coverage. Problem with part would not have been noticed or prevented as they do not inspect this far into machine.

We purchased 2 rooftop commercial units for a new building. Motor has already seized in one unit after less than 2 years. Motor warranty is only 1 year! Also, part is not available for another week...and we are below freezing outside!! Was impressed with the efficiency of the unit, but if the parts are only going to last a couple of years, we are wasting all of our efficiency savings through just one repair job. Hoping that this is just a "one of" situation for these units...but judging by all of these other reviews on this site, things are not looking too hopeful for the future. :-( Carrier, you need better quality and longer warranties on your products! (That is, if you are confident in their quality?)

For a brand new installation in a new construction we have had burnt out compressor & leaking evaporator coil unit. Of course the unit is still under warranty so Carrier will replace the part but the labor cost is the customer's responsibility. After paying $1,000 for replacing the evaporator 5 months later there is another leak in the new coil. The quality of the Carrier products is not any better than the much less expensive Chinese equivalent one. I have spoken to customer service & they are not willing to do anything & we are stuck with another expensive labor cost for a unit less than 3 years old which should not have any issues if it was made well. I will never buy another Carrier product & warn anyone contemplating about using their AC units since not only the products are of inferior quality they will not provide any customer service & will give you the run around. Stay away from Carrier products!

Despite the fact that the part was under warranty, the support desk blocked me from collecting my money back simply because I installed the HVAC blower motor myself. If I used one of their technicians the labor would have been more than the part, proving that they are just trying to steal from people and don't respect warranties. Carrier is a garbage company for both enterprise and consumers.

We built a new house in Hawaii in 2012/2013 and installed three expensive Carrier Infinity series units (two - 3 Ton and one - 4 Ton) expecting to save energy and have a reliable AC system. Since installation we have had three exterior compressor fan motors seize/fail and require replacement. Two of the fan motors were covered under warranty but not the labour. We are waiting to hear about the third fan motor but have heard the warranty may not be covered and again we will have to pay for the labour. The inconvenience and costs are much higher than we anticipated for a brand like Carrier. Checking with the techs they are also concerned about the frequency of Carrier exterior compressor fan motors failing...other customers have experienced similar breakdowns..Carrier needs to address this as a warranty recall issue.

I purchased Carrier 2 ton and 3.5 ton Heat pump/AC units in Feb 2018. The 3.5 ton unit failed and had to be replaced in July 2019 (15 months). As of Oct. 4, 2019 this unit now needs additional new parts. The 2 ton unit also failed in Sept. 2019 and needs major parts replaced. My HVAC contractor is working with me and told me to contact Carrier customer service. Carrier customer service has informed me that their only responsibility is the warranty for parts. The $1000`s spent for labor is my problem. Bottom line is Carrier feels that if their unit lasts 1 year they have met their obligation. I know that everyone buys heating and AC units with the expectation that it will last more than 1 year. Carrier does NOT have that same expectation -- they hope it lasts a least a year so they are off the hook. Do Not buy Carrier products - unless you want to replace them quickly.

Coil on my 10 years old Carrier A/C failed and it took 6 months to get the parts in (special order from CHINA)... And Twice they sent the wrong ones! Even the Technician at their Head office in Florida couldn't tell us (didn't know) what was wrong with my A/C (so thermostat had to be changed-no warranty). Then their Public relation person blamed me and my service man for the delay; saying it was a quote I asked for, not an order I had put in...which is not true because I was standing there for the approval when my service man ordered the parts over the phone, 6 months ago! Stay away from Carrier. They will let you down and blame you for it. Richard in Fort Lauderdale, Florida.

About 10 years ago we replaced our central A/C unit that had stopped cooling after 26 years w/o a failure or service call. As many friends were using Carrier units (2-speed compressors, VS evaporator fan motors) we decided to give it a try. I did know that the earlier units had problems with VS motors but the efficiency and lack of noise was attractive.

2017 AC Bad Condensor Coil after 1.5 years. Model 24abc636a300. $500 to find leak & add 3 pounds of Freon. $1500 to remove outside unit (take back to Carrier) & install new one. Several leaks on Cond. coils at welds & Baffle plate. Also they don't even install low pressure switches to protect the compressor. These are the notes from AC Tech: Found unit to have small leak in condenser coil. Appears to be in between header plate and coil making it difficult to bubble test. However video indicates a leak with electronic leak detector. Customer not interested in replacing coil under warranty at this time. Customer only wanted to charge unit. Leak will only worsen and refrigerant will leak out again and with no high or low pressure switches compressor damage could occur if unit continues to run with no refrigerant. Unit also has 45+5 mfd battery pack weak and customer declined replacing under warranty as well.

We built a new home with Schalmo Builders (Canal Fulton, OH) three years ago. We trusted their expertise in selecting a quality, reliable HVAC system for us. They chose a Carrier unit, and it’s been nothing but constant problems, breakdowns, costly service calls (with no resolution), run-around answers, fights & battles, hot summers with NO AIR, and winters with unbelievable heating bills due to our Carrier unit’s inability to properly switch from standard heat to very expensive “emergency heat.” Our condenser was replaced after less than one year. We’ve had more than a dozen service calls on the unit during the past three years.

I replaced my old unit that was 40 years old but still worked fine except it sounded like broken down jet airplane when it was on with a brand new top of the line carrier unit. That was about 8 years ago. It cost $12,000 to replace our old unit with the brand new "best money could buy" Carrier. The AC is beyond awful -- I wish I had my old noisy unit back. The Carrier works great when it is between 73 and 80 degrees outside -- most of the time. It even quits then sometimes. But when the outside temps hit 80 my Carrier AC just spits out hot air --- making it hotter indoors than out. It has done this since day one.

We just purchased a new home by DR Horton. The AC unit compressor sounds like death when shutting down. The unit is located right outside our master bedroom. It makes a loud bang each time it powers down. Love hearing this while we sleep!!! The company needs to replace the compressor!

The worst product ever used. Something on the furnace broke and it shredded items in house, endangering human life. The absolute worst furnace ever used. The furnace shredded and burnt stuff in the house. Poor quality product. It happened about 3 years of using it, and then something on the furnace broke, leaking water everywhere. This is a Carrier furnace that uses a boiler. After fixing the water leakage. It started to shred items in the house, causing excruciating pains and sufferings. Please everyone with similar problems with Carrier furnace, should start a class action lawsuit.

We had 2 Carrier systems go bad within 30 days of each other. Called Carrier for assistance, was given a case number and asked that my AC tech would call the local distributor. If faulty equipment was found, I was told I'd be compensated by Carrier. My helpful AC tech could never get to a live person so I called back the home office to be told that no one should have told me that info, they would do NOTHING! I got upset and she hung up on me! If I could leave less than one star, I would!

Lakewood Furnace, Lakewood, Ohio & Carrier Greenspeed Heat Pump. Carrier is Awful. Stay away. So bad, it’s criminal. Installed a very expensive top of the line Carrier heat pump - it was defective from day one. No air flow or humidity control. Carrier, as well as, the Authorized Carrier Dealer/Owner and techs could care less to help or troubleshoot in any way - they don't respond to emails or letters or calls. This is a very bad company. I have spent over 60 days so far trying to get this heat pump fixed. The dealer/owner is a "walk away guy" - wants to install pricey equipment and if anything goes wrong threatens you with lawsuit to pay. I have never, ever, experienced such a bad company and bad people. One tech said, "You can call me 100 times but I'm not gonna fix your heat pump." And "just buy floor fans". That should work. Unreal - spare yourself this stress and use a reputable company.

We built a new home with our builder using Carrier for the HVAC system. After 5 1/2 years of use we had to replace both the outside and inside units, their warranty is 5 years. I have owned many homes and have never had as many problems with a unit. Their customer service was also unhelpful. I would never install or buy a home with a Carrier system.

We bought a new home in Feb. 2014. Started having problems with AC after 2 years. Wasn't draining properly. Water backed up, ending up in all insulation being replaced. Apparently cause was not investigated. One year later, water started to leak thru light fixture and ceiling. Called original installer; came out and supposedly fixed it. July 2019, system started leaking again thru ceiling, actually making a small hole from weight of water. Called original installer, he didn't show because technician didn't have time to make it!

It’s been less than eight years and I’ve already had to replace the indoor motor and motherboard on my Carrier air-conditioning unit. Another year later I’m now having to replace the outdoor motor. Save your money and find another air conditioning unit. I’d strongly suggest not buying a Carrier unit. They do not support their warranty and the units do not hold up. Customer service is not willing to help.

This company is awful. Their server is always down and we are unable to access our unit remotely to make sure it is working properly. It is impossible to get an answer on the phone and they will not let you speak to a manager. I wish I had known this in advance as then I would have never used Carrier. Stay away.

I access the temperature controls with my one year old Infinity 2 stage unit from a different bedroom in the house from where the control panel is located. So if I need to change the temperature, I have to walk down the hall, up the stairs, etc. Not what I expected when I purchased the the Infinity Touch Control with Wireless Access control. The wifi access to control the temperature remotely is down quite often. I can't even access the web version because the server is constantly down as well. There is always an excuse when I call and a promise that it will be back up soon. This is completely unacceptable. Had I known Carrier constantly has these issues, I would not have purchased a Carrier unit that can't support it's own wireless or web access. The company needs to step up and permanently fix these issues.

Built a new home 2015. Two Carrier units are were used by the builder. Downstairs model# 48ES-A2406030TP. Within 6 months 1 motor & 1 compressor went bad. Replaced under warranty. Recently EVAP COIL part# 50VL400153 went bad. Company has ZERO in stock!! ZERO. They have to be built in Mexico & shipped. It will take approx 5 WEEKS. FIVE WEEKS!!!! We are in a HEAT WAVE with a panting dog & family member with Asthma. Upstairs unit struggles to stay at 75. They could care less. REFUSE to talk to consumers. Only dealers. Complete ** show. The units have always been serviced cleaned etc etc etc. The company & products & service are total GARBAGE.

We have 2 Carrier AC units in our home. Installed brand new on new home in 2016 and there have been over $3,000 in labor and shipping costs to repair the units. They even charged us shipping for a replacement part that was dead on arrival and we had to pay shipping costs and labor costs again for the repairman to come out again with another part. That was a little over a month ago and now the same part needs replacing again!!! Never buy this brand ever again. They’re selling junk and then charge you shipping to replace parts under warranty but you’re stuck paying the labor. They must know they are selling defective parts and systems. Why would we have needed to replace the air handler parts 3 times in 3 years?

We bought a brand new town home in 2015 with a Carrier air conditioner that was made in 2012. After only 7 years the oil and fluid leaked out causing the unit to seize up and die. Really disappointed in the overall quality and durability of this product. Would not recommend this lemon.

I have a Carrier Infinity system and every year of have an error on indoor unit communications fault. Last summer the unit was only operable for a few months. This year, I already had 1 failure. DO NOT BUY CARRIER... THEY ARE JUNK.

I had purchased carrier Carrier Hybrid Jet 1.5 Ton 3 Star Split Inverter AC with Wi-fi Connect - White in May 2018. After two months problem has started. In July I had filed a complain and issues was resolved in 17 days. Once summer started in 2019, again problem has started. I have filed complain on 30 April and still (14 May) chasing for service. I have connected with call center buddies several times, but issues has not resolved. I am using Voltas air conditioner too. They are much better than Carrier. I never suggest anyone to buy this brand.

I bought a Carrier Mini Split Air Conditioner Model:40MHHC12 in 2018. After 1 season of use, it stopped producing cold air. A major component had failed (condenser coil)! The installer (ARS in Florida) refused to help, saying the unit must be maintenanced twice a year to stay under warranty for labor (brand new!). Carrier declined to comment about their unit failing after 1 year, or consider replacing the unit. The parts were under warranty, but the labor would cost almost $1000.00. Carrier said they would send a representative out to the installer company to review the issue, but after a month of me trying to find out the status of the issue, they finally just told me that there was nothing they would do. I would not recommend this company for air conditioners. High priced products with lousy quality.

I was under the impression that Carrier A/C units were top of the line so was happy to see a Carrier Unit used in our new house. It was installed in June of 2017, we moved into the house on December 15th, 2017, We used the A/C unit one season in 2018. This spring during the annual maintenance service of the A/C system it was discovered the EVAPORATOR COIL & FILTER DRYER needed replacing: $867.00. When trying to recharge the COMPRESSOR it wasn't holding a charge therefore not cooling the house. The COMPRESSOR also needs to be replaced for a cost of $1,521.00. Yes the parts are under warranty but the labor to fix the problem totals, $2388. This is unacceptable for a product to go bad in such a short time, I for one could NOT RECOMMEND Carrier Air Conditioners or any other of their products.

Horrible gas furnace! Bought brand new in 2011 and every winter we have had problems. Now it’s shot! Big regret! Financial wrecked! This furnace was suppose to be top of the line. The heating elements went out and the burners! They will not work with you or budge! Minnesota winter is brutal and for this to go out on us every winter is horrible

Despite the inverter unit being sold to me as a cost saver, this is clearly not the case. The circuit boards are poor quality and do not last 5 years. Replacement boards cost the price of a new regular air conditioner. No-one advises you that you need to perform rust prevention, this prevention, that prevention when you have it installed, but when it goes wrong they are sure to let you know. I will never again waste my hard earned money on a Carrier aircon, nor an inverter unit. A regular, modern unit consumes roughly the same power as an average fridge/freezer. The cost to maintain an inverter unit is ridiculous.

I built a new home within early 2012 in South Carolina and installed three 2 ton Carrier heat pump systems and one 3 ton system. (4 systems in all) In 2015 the first copper coil developed a leak due to formicary corrosion (supposedly a reaction with my foam insulation) and the other 3 all followed by mid 2017 and were replaced by aluminum coils. (Warranty) Supposedly the aluminum would not react with the foam insulation. However, an aluminum coil installed in 2016 has now failed/leaked due to the same issue.

Stay away from Carrier as they have really bad customer service. They don't keep replacement parts in stock locally and they are located in New York which is really far from Florida which is where I live. My unit needs a part replaced and they don't have it in stock either locally or in New York and they do not know when they will have it in stock. I live in Florida where you cannot be without air conditioner. Their 10 year warranty is non-existent as they will charge you for shipping the part and if you want to expedite it for next day they will charge you even more. Now how is it my fault that the part is not available locally. What kind of service are you giving your customers if you are selling a product that you do not have parts for.

I cannot explain in writing on how disappointed we are with this brand! We bought a brand new home with two Carrier Systems with a 5 year warranty. Parts and Labor only up to a year, parts only from year 2 to 5. Shortly after our 1 year ownership, the capacitor failed and it cost $229 in labor to replace under warranty. In Year 2 on the other unit, we replaced the motor on the blower for $503.00. In year 3 on this same unit we replaced the compressor, TXV valve and the module on the motor for the same blower for $1,150.00. Yup that's right, $1,882.00 on labor to replace warranty parts on these systems! Enough said! Drop the mic! Garbage! Will never buy another Carrier again.

Don’t waste your money on Carrier Heat Pumps. We purchased two new units 2 years ago and have had more problems than we ever did with the 25 year old units. We have literally had major issues at least 6 times a year and many times the same problems over and over again. Motors going out, circuits burning out, the list goes on. When the warranty is up there will be two very expensive piles of junk sitting alongside our house. Apparently the blower motors are the issue but they are not addressing where they are getting the blower motors.

I bought a Carrier heating and cooling system back in 2010. Had a problem with the condenser freezing up when the weather got cold. Happened several times but was rectified. This year the heat went out. Had the same symptom. The company I bought the Carrier from was no longer in business so called another one that was a Carrier certified. They condemned the unit. Heat exchanger was burnt. These typically should last for 15 years. Only lasted eight and a half years. Getting Carrier will replace the part but the problem is the installation is very expensive. It's like buying an expensive car. All the parts are very expensive and they charge a fortune to install it. Don't be comforted by the warranty. It's worth very little.

Saved to purchase new heat and AC. Bought July 2018. So excited...finally not having to call and have our old heater fixed regularly (GOODMAN). At first it was so quiet, then one month later it is noisier. Okay we're fine with it just nice to have air. Now our troubles begin...HEAT. When we put the heat on for the first time, you have a smell, normal, especially after sitting for a few months, not in use. Our rec. room is downstairs as well is our office. We can smell a chemical/chlorine, gassy smell. Way ahead of you. Called gas company, called installer and checked my monoxide detector. NOTHING. No leaks, they found no odor. Everything is running top notch and fine. Okay, now. We sound crazy but at night, there is a smell of gassy, chlorine, chemical.

Control module replaced twice on three year old unit. Dell air installed it, should of fixed it the right way the first time after reading all these reviews. If I was installing and selling AC units I would not be selling Carrier AC products. I blame all these companies selling Carrier AC products. I think they make a lot of money selling Carrier AC products. Dell told me my part was covered. I just have to pay for labor. Well the control module took me I think 10 minutes to change and Dell charged me 221.00 dollars plus a 79.00 dollar service fee. That aint bad for a ride down from Melbourne Florida to Sebastian and spend maybe an hour total. I will never buy Carrier or deal with DELL AIR again.

I had a Carrier reverse cycle ducted aircon installed when I built my home on 2006. Right from the start I had problems with the unit. The wrong control panel was supplied and installed and had continuous problems with turning it on. Carrier came out numerous times and kept replacing with the same model control panel. One of the many technicians who came out told me that it was a cheaper control panel that was used for the evaporative units. Eventually I turned to the ministry of fair trading who then sorted out the problem. Over the years I have had continuing problems with it and have spents over $2000 having it repaired. It has now broken down again and have been told I’m looking at the minimum of $2800 to have it repaired once again. Based on my experience I would never have a Carrier installed again.

My inducer has bad bearings, sounds like a 747 in my home when the furnace fires up. In addition, the evaporator is completely rusted. I have a seven year old system, and the builder did not register the system at install. I contacted Carrier and they basically told me to go fly a kite, even though they say they would have warranted their product had it been registered. The outside compressor is badly weathered, paint is peeling, rusted. The install guy said that although it has a Carrier brand on the outside, they took another system and merely added the Carrier logo to it. So after seven years I'm looking at a replacement of the system. Guess what, it won't be a Carrier.

Had a new Carrier system (AC 24ACB3 & Furnace 59SP5) installed in our home June 2017. After install, we were very disappointed to find that our brand new furnace and AC unit were noisier than our old ones (not sure about energy efficiency yet but it seems that the new Carrier unit runs longer and more often than the old replaced unit). Back to the noise issues: We had Expert Heating & Cooling come back to our house a handful of times to try to determine and fix the excessive noises that were being sent throughout the home. #1. They replaced a portion of the factory AC line with a suction line at the unit. This new line is an eyesore and looks ugly. It did however quiet it down quite a bit (if we had not complained we would've been stuck with the excessively loud noise - now we have an ugly tube at the AC unit).

Never buy Carrier products...Payne, Carrier or Bryant. My first gas furnace failed because of faulty coils after 10 years...seemed reasonable but there was no warranty. Hvac agent put in new coils knowing they were defective and it cost me thousands. Now the new coils have failed. Hvac agent says $17000 to replace. I went with Trane for total $7,800 incl new ac unit. Never buy Carrier products as they lie and won't support clients.

I am appalled at the disgusting products that are sold by one of America's most iconic junk company. The Carrier central AC unit was defective right out of the Box. You would think with the 10 year ironclad warranty policy it would have been an easy fix. Much to my surprise the warranty policy was nothing more than a stone wall policy. Never again I will buy American junk. Think twice if you are considering buying Carrier Products. Carrier will ended up like Sears in a very short time.

We replaced our old air conditioner in 2015 by a Carrier unit. The blower motor failed and was changed last year (2017). The motor was under warranty at a cost of $450.00. Again this year the blower motor failed and was again replaced at a cost of $420.00. I took the issue with Carrier and was offered no compensation. Stay away from this product.

I had 25 year old air conditioner that needed the usual minor repairs every few years, nothing major. My A/C bill was high so I decided to buy a new cost efficient A/C, against several technician's advice. I checked around and was told to by homeowners that Carrier was the one to buy. They've had theirs for 20 years without problems. I bought this one less than 2 years ago and have had service technicians out three times and the blower motor changed last year. This weekend it stopped working again and the technician said I needed a new compressor.

I paid $6500 for a new furnace (59SC5A)/AC in July of 2016. Turned on my furnace on Friday 10/12/18 remotely via wifi thermostat and came home to NO heat. Called after hours service at $145 just to walk in and diagnose the problem. Bad gas valve that they do NOT carry and have to order and I have to PAY for the service call and the labor which is unacceptable. No heat for the next 3-5 days with temps in the 30s and 40s. SAVE YOURSELF THE HEADACHES AND STAY FAR AWAY FROM CARRIER. The quality is subpar for the premium price and I feel this is just going to be the first of many problems with this junk!