Bullfrog Spas Reviews

We bought an $8500 hot tub with a 5-year warranty. It started leaking from the beginning. We have had technicians come over several times who always told us they couldn't find anything. Now that the leak got worse, the 5-year warranty supposedly expired, and we have to pay hundreds of dollars to get it fixed by people I don't think are competent enough to do so.

Good luck getting the Chandler Bullfrog store to answer the phone or return a message. Absolutely 0 support for spare parts. They finally told me go to the Phoenix warehouse. And there's no phone to call. No one answers the door and had to circle the warehouse to find someone. The boss was out and the two employees weren't sure what to do. Thanks to the new guy finally found me the parts I needed and cared about me as a customer. Corporate or the local stores sure won't. Due for a new hot tub but not a bullfrog due to their 0 support and many lazy employees.

Terrible customer service. Never again, Bullfrog buyer beware. This is our 2nd bullfrog. No problems with the 1st one from a different dealer. Bullfrog does not have dealers in our service area, This new unit, which they ship winterized from Utah to the dealer. (St. Cyr Spas, N. Hampton, NH). We picked it up from the warehouse house because dealer would not place on our the deck dealer, st. cyr, said they winterized it, bullfrog said it's not necessary. There is no indication it was uncrated at all. A few months later when we uncrated it there was some rodent damage. According to st cyr, very common. We are out of st, cyr's service area, $200 fee, for the service visit.

I purchased a Bullfrog hot tub less than 3 years ago for over $17,000, and it has already developed a crack on the bottom and is leaking in several different spots. My local Bullfrog dealer has now been out to my house three separate times, and each time they claim a different part is leaking instead of actually resolving the issue.

If there were 0 stars I’d give them a 0. Have had issues with mold since early in my ownership. Even with the dealer providing the maintenance, mold is consistently present. Black slimy mold stuck to the outside of the jets, as well as the back of the seats. Awful customer service. Whatever you do. DO NOT BUY A BULLFROG SPA!

I own two hot tubs. One is a Bullfrog that is brand new started leaking over 30 days ago and it’s yet to be fixed. I have called them multiple times. Just a bad experience for me. They say the quality is good but I’ve had issues with mine. I also own a Dynasty spa, which was half the money and got a good 10 to 12 years out of it before I had to use the service. Their service is top notch on the spot. I’m still using your hot tub today. Otherwise my Bullfrog has been sitting for over a month with multiple promises and still a hot tub that is not working.

Had the pleasure of meeting Nate at a Costco roadshow but ended up meeting him at the Glendale store and Arizona where he took took time to show show me all all the different options and answered every question and even gave me pros and cons of certain purchases. Since then he has been immediately responsive any time I had any questions that needed addressing. The delivery experience was as planned and they were efficient and cleaned up after themselves. So far after owning the spa for 2 1/2 months I am very pleased with the performance. I’m sure that they have other friendly surface people but if you run into Nate, you will not be disappointed.

I have had my hot tub for 5 years and I love it. The problem I have with them is that their customer service is so archaic. I have had to call for service a few times. Every time, I get to talk to someone in the Utah office I assume and I need to schedule my appointments with an Arizona guy. Their phone system never works for transferring my call. They take my number and I do not get a call back so I have to call once or twice more and will eventually receive a call back. We are in 2026, what in the world is hard to get automated calendars with availability. The guy I just spoke named Bryan was so rude but at the same time he seems powerless to help. Hope that this feedback helps this company get better client experience.

I love my Bullfrog Spa. We've had it for 6 years now with only a problem with one of the panels slipping, which they fixed. It has been very energy efficient and easy to take care of. Pam from the store in Scottsdale is always helpful.

Absolutely do not buy this $20k plus hottub if you want to keep your sanity. Cover that arrived with spa did not fit. (That should have been my warning sign!) Within 3 months of installing, a water line burst. Had to drain, winterize, and wait for 60° temps for sealant. Sat for 3 months. Replaced part. 2 weeks later, leaking again same area. O ring wouldn't seal properly. Drain again and wait 3 weeks. Replaced O ring. (Plus 1 other time a tech came out and said it was something else only to need another o ring Replaced. I also pay for water, and huge loss of chemicals that wouldn't be replaced due to draining and refilling)