Bullfrog Spas

Company does not stand behind their warranty. They refer customers to local dealer. Our local dealer is unresponsive and Bullfrog doesn’t assist. We are stuck with a broken spa and no option to have repair completed.

After reading some of the poor reviews, I had to write my review. We’ve owned our spa for about a month now and we couldn’t be more pleased. We did a lot of research before making our decision and we’re so happy with that decision. Every aspect of our experience has been positive from the initial visit to the showroom, through the sales experience, to the installation, to the after sales help, we’ve been treated with the best of care. I would wholeheartedly recommend this product. Being in the customer care division of the company I work for, I know good service when I see it, and these folks have got it right.

I purchased new spa last fall and immediately experienced rusting of jet surroundings. I was told to scrub rust off with steel wool pad which I did. Rust reappeared within a week and continues to worsen. Keep in mind I have water filtration and treatment system and waster is maintained at pristine levels. I was informed today that this item is not covered by warranty even though spa is less than 10 months old. To my knowledge, real stainless steel does not rust regardless of water conditions so it appears Bullfrog Spas is misrepresenting the quality of products utilized in construction of their spas. I will be turning this issue over to my attorney to resolve. As a side note, I have owned numerous spas including Jacuzzi and Cal Spas and never experienced such an issue. It appears Bullfrog Spas is utilizing Chinese stainless steel in their products.

After spending AUD 25,000.00 on a spa that we thought would be far superior to the locally made options that are half the price (or less) we have had nothing but disappointment. The first disappointment came with the wait time which was nearly a year - the problem was only solved by us agreeing to take the floor stock model from the showroom - otherwise we would probably still be waiting. For one month the spa was good. Then the touch screen stopped working meaning we could no longer control the temperature, water care, lights or jets. Our original order included the wifi module so we could have used our phones to control the spa while we waited for a new screen to arrive. Unfortunately the floor stock model did not have this and so we are still waiting for the part.

After much research, we thought buying a Bullfrog Spa was a wise choice -- a little pricey compared to the competition, but the technology seemed a good bit above average. Unfortunately, there were several manufacturing and customer support issues which have soured us on the product. We should have known we made a mistake when we first tried to turn on the hot tub and nothing happened. Dealer had to contact the factory and was quickly told a bad batch of LED lights were burning out the control boards and promised a new panel would be sent overnight. (If the factory was aware of the problem why wasn't it fixed before delivery or were they just hoping it wouldn't happen on this one? And while I'm not an electrician, it just doesn't sound right that an LED bulb can fry a whole control board.)

We purchase a $15k spa in December 2019. Arrived with minor problems the retailer would not fix. Manufacturer refused to respond. Within 6 months, the electrical system had failed completely. Still no response from either the retailer - Distinctly Outdoors in NJ - or the manufacturers in Utah. We finally had to hire a law firm to get the company’s attention. 14 months after delivery, Bullfrog suggested the unit could be repaired. They’ve refused to refund the cost of this terrible product they sold. As of March 2021, we are out the cost of the unit, installation by plumbers and electricians, and legal costs. Neither the retailer or manufacturer should be trusted.