Bullfrog Spas Reviews

I love my Bullfrog Spa. We've had it for 6 years now with only a problem with one of the panels slipping, which they fixed. It has been very energy efficient and easy to take care of. Pam from the store in Scottsdale is always helpful.

Absolutely do not buy this $20k plus hottub if you want to keep your sanity. Cover that arrived with spa did not fit. (That should have been my warning sign!) Within 3 months of installing, a water line burst. Had to drain, winterize, and wait for 60° temps for sealant. Sat for 3 months. Replaced part. 2 weeks later, leaking again same area. O ring wouldn't seal properly. Drain again and wait 3 weeks. Replaced O ring. (Plus 1 other time a tech came out and said it was something else only to need another o ring Replaced. I also pay for water, and huge loss of chemicals that wouldn't be replaced due to draining and refilling)

I purchased a Bullfrog M8 spa back in February 2025. I have had nothing but problems with this spa since we purchased it. The company that sold us the spa has been good about responding to service calls but they are always 2-3 weeks out I have contacted Bullfrog customer service as well as written their CEO an email. I received an email from Bullfrog several weeks ago advising they would be contacting me and nothing. DO NOT BUY a Bullfrog Spa.

I bought an X series spa in 2022. I have needed to have them come out numerous times to fix leaking jets. Not the kind of issues I should be having on a new tub. Had to call them out again last week and I was supposed to have a 5 year warranty and when the tech came out, he said the jet they fixed last time was working and this was a new jet that was leaking, and my panel that comes off is all warped and I can't get it back on. The tech said his boss said I was out of warranty and after the tech left, I got a rude short email that they are not going to warranty the warped panel or the leak, and they were going to bill me $149 for a service call and to let them know if I want them to fix that jet. I should not have leaking jets repeatedly and my panel should not have warped after 3 years on a Tub I spent $9,000 and just paid off last year.

I purchased my R7 model 4 years ago from a local dealer. Just after the warranty expired last year it started to leak from a fitting on the heater. I ended up fixing it myself because the dealer said it would be 6 weeks before they could look at it. It developed a new leak this fall and the dealer did not return my call so I shut it down for the winter.

I purchased a A8 Bullfrog spa about 4 years ago. The head covers on all the seats, and the waterfall are discriminating, The cup holder stickers are all pealing, 4 out of the 6 jet pack seats recently stopped working, and the cover is totally discriminating. When the spa was working it was very nice and worked well, but for the price of the spa and the ratings online you would expect better quality. My neighbor has a significantly cheaper spa, and his has outlasted my supposed Cadillac of a spa. I could understand that after 5-7 years I might have to replace a cover which sits outside all day and night. What I did not expect, was that my Cadillac of a spa was really a Pinto in disguise, ready to explode at any turn. I would re-think spending all the money it costs to purchase a Bullfrog Spa. It may be cheaper to buy a significantly cheaper version every 5 years.

My “hot tubs” is only a warm tub. It doesn’t get over 102.9 but registers 105 on the spa. It is like a warm bath water. It is ok for 45 degrees or above below that it is cold. If you don’t keep your entire body in the water then it is only warm. We have had hot tubs before that were never this cool! We are very unhappy and have been told it is “within the variance”. Turn your heat in your home by 2 degrees! Huge difference! We spent over 10,000 and are extremely unhappy. We were told that with the bullfrog spa the chlorine and mineral pack makes it so you don’t have to use chemicals. WRONG. I still have to put chemicals in. Waste of money! Do not buy! They will not return it even after less than 3 weeks!

I would not recommend Bullfrog Spas based on my experience. Once you make the purchase, it feels like you're on your own. They rarely answer their phone, and getting them to return a call is nearly impossible. Customer service is virtually nonexistent. A couple of years after purchasing my hot tub, the hard top cover broke. Every time I open the tub now, it pulls the siding off — clearly a design or manufacturing flaw. Despite the product still being under warranty, I’ve been unable to get any meaningful help from the company. They simply don’t respond or take accountability. It’s incredibly frustrating to invest in a premium product, only to be left hanging when issues arise. If you value responsive customer support and a company that stands behind its warranties, I suggest looking elsewhere.

When I purchased my hot tub, I was won over by their promises, however they do not stand behind their product so I would never purchase again. I started to see a build up along the edges that when removed would take away the finish. I then developed a non-leaking crack. Both should be covered by warranty (shell and finish). When I spoke with someone at the store I was told they would look into it. Several follows up resulted in they would do nothing and cited chemicals. This was after only using pics I provided and only using their chemicals. Another manager told me he would personally send someone out to look at it that would call to set up an appointment. A year later and I'm still waiting for that call. If they don't stand behind their product, why should I support it.

They never answer their phone and take days to respond via email. While their products look great, they don't tell you that you can't get the product you advertise. Magically, they are swapping spa covers because of tariffs but nowhere is this posted or communicated. 25K+ for a spa and you can’t even get the product you want. Their customer service response shows lack of care or concern.