Bullfrog Spas Reviews

My “hot tubs” is only a warm tub. It doesn’t get over 102.9 but registers 105 on the spa. It is like a warm bath water. It is ok for 45 degrees or above below that it is cold. If you don’t keep your entire body in the water then it is only warm. We have had hot tubs before that were never this cool! We are very unhappy and have been told it is “within the variance”. Turn your heat in your home by 2 degrees! Huge difference! We spent over 10,000 and are extremely unhappy. We were told that with the bullfrog spa the chlorine and mineral pack makes it so you don’t have to use chemicals. WRONG. I still have to put chemicals in. Waste of money! Do not buy! They will not return it even after less than 3 weeks!

I would not recommend Bullfrog Spas based on my experience. Once you make the purchase, it feels like you're on your own. They rarely answer their phone, and getting them to return a call is nearly impossible. Customer service is virtually nonexistent. A couple of years after purchasing my hot tub, the hard top cover broke. Every time I open the tub now, it pulls the siding off — clearly a design or manufacturing flaw. Despite the product still being under warranty, I’ve been unable to get any meaningful help from the company. They simply don’t respond or take accountability. It’s incredibly frustrating to invest in a premium product, only to be left hanging when issues arise. If you value responsive customer support and a company that stands behind its warranties, I suggest looking elsewhere.

When I purchased my hot tub, I was won over by their promises, however they do not stand behind their product so I would never purchase again. I started to see a build up along the edges that when removed would take away the finish. I then developed a non-leaking crack. Both should be covered by warranty (shell and finish). When I spoke with someone at the store I was told they would look into it. Several follows up resulted in they would do nothing and cited chemicals. This was after only using pics I provided and only using their chemicals. Another manager told me he would personally send someone out to look at it that would call to set up an appointment. A year later and I'm still waiting for that call. If they don't stand behind their product, why should I support it.

They never answer their phone and take days to respond via email. While their products look great, they don't tell you that you can't get the product you advertise. Magically, they are swapping spa covers because of tariffs but nowhere is this posted or communicated. 25K+ for a spa and you can’t even get the product you want. Their customer service response shows lack of care or concern.

Buyer Beware of Bullfrog Hot Tubs… I should have read the reviews before purchasing my M-9 $30,000 hot tub. I’ve had problem after problems. My dealer seems good and responds, the warranty guy has been out a few times but my (expensive) hot tub is not resolved. The control panel would work sometimes and not others, the breaker switches off like it should but we are a newly constructed home so my amps are not the problem. It has a mind of its own, all jets come on at random, then shut off, no reason things started not working. Then we came home and the inferior locks broke off, the tub emptied itself onto the concrete and then shut itself off, we returned and were very disappointed. The warranty guy came out and replaced the panel but it still has quirks.

Attempted to purchase approximately 247.00 worth of spa supplies for my Bullfrog Spa at the Boise Bullfrog location today. Was told by a female sales associate that she couldn’t make change and didn’t I have a card I could use. I did but I prefer to pay with cash. If you do not accept cash then you should post that info. I left without any products and plan to find another option for my supplies. Cash is still an acceptable form of currency and to pass on 247.00 worth of merchandise because you can’t make change seems foolish. Poor customer service by this associate.

Hello everyone! I have the worst experience ever, I bought the Swim Spa Jacuzzi S200 in April. To schedule the delivery was the worst experience ever -they changed 2 providers both left me neglect-last provider came and was very rude not reliable and not professional at all. I left a lot of messages to all different staff members -no respond. The only one guy George who was very responsible and trying to fix the issues and unfortunately he can not. From April till August no connection in a team. I made a returned the bigger portion was returned right away, the deposit of 1000 still not returned no information. It's unbelievable experience, left a message to vice -president of the company -no respond either. What's kind of company is it? DO NOT RECOMMEND TO ANYONE. I hope this review will help to people to make a right decision.

Bought our tub in 2011. It is still running great. Over time it has needed a few minor repairs. Customer service is excellent. Told my family to buy only a BullFrog. The jets are great. But service from Great Falls MT is super.

These people don't respond at all. I have sent them messages with their website form and even called the customer phone number. All it does is ring and then after about twenty rings, it tells you to leave a message, which they never call back to. Horrible service.

Pool and Spa Depot in Bowling Green Kentucky carries the Bullfrog hot tub and sold it to us based on the supposed quality of the product. It worked great for 10 months and it’s been a royal pain ever since. It continuously leaks and it has never been repaired properly. You cannot get anywhere with customer service at Bullfrog and Pool and Spa wants to charge us an ungoshly amount to continue to repair it, though it has never been repaired to begin with. They keep saying it’s a new leak. It’s a new leak. It’s a new leak… Well for the money it shouldn’t be an old or a new leak. We are beyond frustrated And not only will we never buy a bullfrog again, We will never shop at Pool and Spa Depot again. We are going to take a chainsaw to it and haul it piece by piece back where it came from before it’s all over.