Bullfrog Spas Reviews

These people don't respond at all. I have sent them messages with their website form and even called the customer phone number. All it does is ring and then after about twenty rings, it tells you to leave a message, which they never call back to. Horrible service.

Pool and Spa Depot in Bowling Green Kentucky carries the Bullfrog hot tub and sold it to us based on the supposed quality of the product. It worked great for 10 months and it’s been a royal pain ever since. It continuously leaks and it has never been repaired properly. You cannot get anywhere with customer service at Bullfrog and Pool and Spa wants to charge us an ungoshly amount to continue to repair it, though it has never been repaired to begin with. They keep saying it’s a new leak. It’s a new leak. It’s a new leak… Well for the money it shouldn’t be an old or a new leak. We are beyond frustrated And not only will we never buy a bullfrog again, We will never shop at Pool and Spa Depot again. We are going to take a chainsaw to it and haul it piece by piece back where it came from before it’s all over.

Bought a Bullfrog R7 spa a couple of years ago for $14k. The cover has an issue where it fills up with water and now the cover is filled with mold. The plastic that covers the foam inserts is very poorly made. Have been going back and forth with them for four months and still not able to use my hot tub. They said they would contact me… never did. They kept asking for pictures… and then weeks go by and they need more pictures… and more. Customer service is extremely non responsive. I would NEVER buy another bullfrog spa.

Putting it mildly they try to sell products that we don't need and did not maintain the equipment we do have. They came here four times and never cleaned the filter. The same dragonfly floated in the pool for 3 weeks! We asked them to change the light bulb in the pool and they said we need a whole new lighting system! They refuse to correct the leaks around the PVC pipes requiring us to fill the pool three times a day! Forget these people!!!

I purchased A8 Plus - 2023 Bullfrog about 2 years ago. If I knew that I had to clean every jet every headrest every weekend, I would have not bought the top-of-the-line model. Too many parts to remove and clean. If not mold gets into the smallest parts and also under the cover. If I keep the temperature below 90 mildew, I can go two weeks. Also I use test strips every few days, change filters more offer than required. The cartridges also do not last very long. I would’ve bought a cheaper model with less maintenance. This is too much work for my age! This was a mistake! I’m thinking about trying to sell! Don’t think that a hot tub is less work than a pool! This is not my first hot tub, but will be my last!

Purchased A-6 in April 2024. Started leaking almost right away. Since then the head rest cover to one of the JetPacks is coming off. Two of the sides are falling down, this is where the cover connects to the tub. And lastly, sure there is more to come, the small buttons to start motors is coming apart. To date the store I purchased this from has not repaired my unit. Recently the store dropped the Bullfrog product line due to many warranty issues. I would love to start or join a class action lawsuit with any that may be in the same boat. **

I bought a model A7L roughly 2-3 years ago. I have had two leaks repaired under warranty. Multiple clips broken, seat cushions getting moisture in them. I have been trying to get warranty on an acrylic burst due to poor manufacturing explained to me by two spa companies. Bullfrog has denied their warranty and said it is due to sun damage. My tub is covered year-round with cover and gazebo plus south side trees that shade. By a tub from a manufacturer who will work with you before and after the sale. These guys will sell the warranty and leave you in the wind when it gets expensive.

Bought it 1.5 years ago. It failed twice already. It leaks constantly. The waterfall never worked, fixed, It failed again and now the shell is having some kind of Deterioration, see photos. Waiting for the seller to come out and repair it, which is ridiculous because it cannot be repaired, but they have no choice, they do what Bullfrog tells them to do. Would never buy again, very unhappy. So far no resolution has been offered to us. Horrible customer service. Do not buy!

We bought a Bullfrog X7-Platinum Series hot tub. Buyer BEWARE!!! We had the tub less than three years, and in a contoured seat we developed a blister the diameter of six inches. The warranty states that Bullfrog warrants the surface finish of the Bullfrog Spa not to crack, wrinkle, blister, peel or delaminate for three years from the original spa purchase date. We contacted our dealer and service manager who went to bat for us calling Bullfrog. We were told that we had to cough up another $2,100 for a newer spa since there is depreciation with the old spa. That language is NOT in the warranty. We also have to pay for the exchange, and delivery for the replacement (which is stated in the warranty).

Bought a really expensive spa from Bullfrog, their installer put the spa in for us as part of the selling price. We were never told or shown the factory tunnels and holes leading into the interior of the spa. Inevitably mice or rats got into the spa from these factory installed tunnels and ruined our expensive spa. I contacted bullfrog, they said God did it and would offer no help. I do not believe God makes their spas with a design flaw. The spa is nice but the company bullfrog is a disgrace to american made and to anyone who believes in God. Shame on you bullfrog.