Bullfrog Spas Reviews

I bought a model A7L roughly 2-3 years ago. I have had two leaks repaired under warranty. Multiple clips broken, seat cushions getting moisture in them. I have been trying to get warranty on an acrylic burst due to poor manufacturing explained to me by two spa companies. Bullfrog has denied their warranty and said it is due to sun damage. My tub is covered year-round with cover and gazebo plus south side trees that shade. By a tub from a manufacturer who will work with you before and after the sale. These guys will sell the warranty and leave you in the wind when it gets expensive.

Bought it 1.5 years ago. It failed twice already. It leaks constantly. The waterfall never worked, fixed, It failed again and now the shell is having some kind of Deterioration, see photos. Waiting for the seller to come out and repair it, which is ridiculous because it cannot be repaired, but they have no choice, they do what Bullfrog tells them to do. Would never buy again, very unhappy. So far no resolution has been offered to us. Horrible customer service. Do not buy!

We bought a Bullfrog X7-Platinum Series hot tub. Buyer BEWARE!!! We had the tub less than three years, and in a contoured seat we developed a blister the diameter of six inches. The warranty states that Bullfrog warrants the surface finish of the Bullfrog Spa not to crack, wrinkle, blister, peel or delaminate for three years from the original spa purchase date. We contacted our dealer and service manager who went to bat for us calling Bullfrog. We were told that we had to cough up another $2,100 for a newer spa since there is depreciation with the old spa. That language is NOT in the warranty. We also have to pay for the exchange, and delivery for the replacement (which is stated in the warranty).

Bought a really expensive spa from Bullfrog, their installer put the spa in for us as part of the selling price. We were never told or shown the factory tunnels and holes leading into the interior of the spa. Inevitably mice or rats got into the spa from these factory installed tunnels and ruined our expensive spa. I contacted bullfrog, they said God did it and would offer no help. I do not believe God makes their spas with a design flaw. The spa is nice but the company bullfrog is a disgrace to american made and to anyone who believes in God. Shame on you bullfrog.

I believe I have the only S200 Swim Spa in Salt Lake City, Utah. I bought July of 2023. Everything that could go wrong did. The salesperson could not answer basic swim questions as she had never been in one. Starting with delivery to today, one thing after another has been a pain. 3 months after delivery a pump broke and it took them almost 4 months to replace. I have to call them all the time to ask about things, they never follow through.

Bought a new A6L in Phoenix 5 years ago. Recently had a problem with two Jetpaks. Contacted store manager and customer service. Quick response and replacement Jetpaks showed up at my door in about a week. Otherwise this hot tub is fantastic and I've had no problems. Still looks like new. It gets used every day and really helps address my severe osteoarthritis from skiing, kayaking, football injuries.

We purchased a brand new M8 from Bullfrog Spas Laval in November 2023. Service was perfect, delivered on time and the best quality we ever seen. Thank you very much to their team! I recommend to anybody looking for the best service and product.

Steer Clear at All Costs!!!! We purchased an A6L in early 2019. The spa has been falling apart since day one. The foam pillows have deteriorated, the exterior status light caught on fire, the base of the spa is cracking and falling apart, all the clips for the pillows have broken, the labels for the cup holders and buttons have fallen off, the knobs on the jet packs have fallen off, the rotating jets in the jet packs stopped rotating, the motors have overtime begun to make loud vibrating noises, and the list goes on. All I can say is don't make a $13K mistake like we did. Since our purchase 3 of our neighbors bought spas from other manufacturers as they witnessed the poor quality of the Bullfrog Spa. Life Lesson Learned for Sure.

Don't buy Bullfrog Spa. Their warranty is worthless. Purchased A 6L model in 2020. Waited for two years to fix broken panels. Then base cracked. After six months they finally trow some patches on, then again, again and again... It's cracking, no one from Bullfrog wants to fix it. They want 5k to replace it. Worthless products and warranty.

We purchased our X series hot tub about three years ago from Tropical Spas in St George Utah. They are an authorized Bullfrog spa dealer. It took several months to finally receive our spa. We never got updated reports about our spa and when we asked for a refund they refused to give it to us. We asked to speak to the manager who never gave us the courtesy of a call back. When we finally did take delivery of our hot tub the first thing we were told was that it may not work right immediately. It didn’t and did not for months. I was told what I needed to do if the spa did not work correctly but that did not work and I ended up breaking a part.