Bullfrog Spas Reviews

Horrible experience! Our salesman was/has been great! Matt is his name and we have NO issues whatsoever with him. Service tech, also named Matt, has been good. That's the issue though, we have had 12 service tickets prior to the first 36 months of ownership, and the first was 3-4 months after delivery. All cupholder lights (multiple times), waterfall, touchscreen, motors, and EVERY single jet pack has been replaced. Do not spend your money at Bullfrog, save yourself some headache and go somewhere else.

We bought an $8500 hot tub with a 5-year warranty. It started leaking from the beginning. We have had technicians come over several times who always told us they couldn't find anything. Now that the leak got worse, the 5-year warranty supposedly expired, and we have to pay hundreds of dollars to get it fixed by people I don't think are competent enough to do so.

Good luck getting the Chandler Bullfrog store to answer the phone or return a message. Absolutely 0 support for spare parts. They finally told me go to the Phoenix warehouse. And there's no phone to call. No one answers the door and had to circle the warehouse to find someone. The boss was out and the two employees weren't sure what to do. Thanks to the new guy finally found me the parts I needed and cared about me as a customer. Corporate or the local stores sure won't. Due for a new hot tub but not a bullfrog due to their 0 support and many lazy employees.

Terrible customer service. Never again, Bullfrog buyer beware. This is our 2nd bullfrog. No problems with the 1st one from a different dealer. Bullfrog does not have dealers in our service area, This new unit, which they ship winterized from Utah to the dealer. (St. Cyr Spas, N. Hampton, NH). We picked it up from the warehouse house because dealer would not place on our the deck dealer, st. cyr, said they winterized it, bullfrog said it's not necessary. There is no indication it was uncrated at all. A few months later when we uncrated it there was some rodent damage. According to st cyr, very common. We are out of st, cyr's service area, $200 fee, for the service visit.

I purchased a Bullfrog hot tub less than 3 years ago for over $17,000, and it has already developed a crack on the bottom and is leaking in several different spots. My local Bullfrog dealer has now been out to my house three separate times, and each time they claim a different part is leaking instead of actually resolving the issue.

If there were 0 stars I’d give them a 0. Have had issues with mold since early in my ownership. Even with the dealer providing the maintenance, mold is consistently present. Black slimy mold stuck to the outside of the jets, as well as the back of the seats. Awful customer service. Whatever you do. DO NOT BUY A BULLFROG SPA!

I own two hot tubs. One is a Bullfrog that is brand new started leaking over 30 days ago and it’s yet to be fixed. I have called them multiple times. Just a bad experience for me. They say the quality is good but I’ve had issues with mine. I also own a Dynasty spa, which was half the money and got a good 10 to 12 years out of it before I had to use the service. Their service is top notch on the spot. I’m still using your hot tub today. Otherwise my Bullfrog has been sitting for over a month with multiple promises and still a hot tub that is not working.

Had the pleasure of meeting Nate at a Costco roadshow but ended up meeting him at the Glendale store and Arizona where he took took time to show show me all all the different options and answered every question and even gave me pros and cons of certain purchases. Since then he has been immediately responsive any time I had any questions that needed addressing. The delivery experience was as planned and they were efficient and cleaned up after themselves. So far after owning the spa for 2 1/2 months I am very pleased with the performance. I’m sure that they have other friendly surface people but if you run into Nate, you will not be disappointed.

I have had my hot tub for 5 years and I love it. The problem I have with them is that their customer service is so archaic. I have had to call for service a few times. Every time, I get to talk to someone in the Utah office I assume and I need to schedule my appointments with an Arizona guy. Their phone system never works for transferring my call. They take my number and I do not get a call back so I have to call once or twice more and will eventually receive a call back. We are in 2026, what in the world is hard to get automated calendars with availability. The guy I just spoke named Bryan was so rude but at the same time he seems powerless to help. Hope that this feedback helps this company get better client experience.

I love my Bullfrog Spa. We've had it for 6 years now with only a problem with one of the panels slipping, which they fixed. It has been very energy efficient and easy to take care of. Pam from the store in Scottsdale is always helpful.

Absolutely do not buy this $20k plus hottub if you want to keep your sanity. Cover that arrived with spa did not fit. (That should have been my warning sign!) Within 3 months of installing, a water line burst. Had to drain, winterize, and wait for 60° temps for sealant. Sat for 3 months. Replaced part. 2 weeks later, leaking again same area. O ring wouldn't seal properly. Drain again and wait 3 weeks. Replaced O ring. (Plus 1 other time a tech came out and said it was something else only to need another o ring Replaced. I also pay for water, and huge loss of chemicals that wouldn't be replaced due to draining and refilling)

I purchased a Bullfrog M8 spa back in February 2025. I have had nothing but problems with this spa since we purchased it. The company that sold us the spa has been good about responding to service calls but they are always 2-3 weeks out I have contacted Bullfrog customer service as well as written their CEO an email. I received an email from Bullfrog several weeks ago advising they would be contacting me and nothing. DO NOT BUY a Bullfrog Spa.

I bought an X series spa in 2022. I have needed to have them come out numerous times to fix leaking jets. Not the kind of issues I should be having on a new tub. Had to call them out again last week and I was supposed to have a 5 year warranty and when the tech came out, he said the jet they fixed last time was working and this was a new jet that was leaking, and my panel that comes off is all warped and I can't get it back on. The tech said his boss said I was out of warranty and after the tech left, I got a rude short email that they are not going to warranty the warped panel or the leak, and they were going to bill me $149 for a service call and to let them know if I want them to fix that jet. I should not have leaking jets repeatedly and my panel should not have warped after 3 years on a Tub I spent $9,000 and just paid off last year.

I purchased my R7 model 4 years ago from a local dealer. Just after the warranty expired last year it started to leak from a fitting on the heater. I ended up fixing it myself because the dealer said it would be 6 weeks before they could look at it. It developed a new leak this fall and the dealer did not return my call so I shut it down for the winter.

I purchased a A8 Bullfrog spa about 4 years ago. The head covers on all the seats, and the waterfall are discriminating, The cup holder stickers are all pealing, 4 out of the 6 jet pack seats recently stopped working, and the cover is totally discriminating. When the spa was working it was very nice and worked well, but for the price of the spa and the ratings online you would expect better quality. My neighbor has a significantly cheaper spa, and his has outlasted my supposed Cadillac of a spa. I could understand that after 5-7 years I might have to replace a cover which sits outside all day and night. What I did not expect, was that my Cadillac of a spa was really a Pinto in disguise, ready to explode at any turn. I would re-think spending all the money it costs to purchase a Bullfrog Spa. It may be cheaper to buy a significantly cheaper version every 5 years.

My “hot tubs” is only a warm tub. It doesn’t get over 102.9 but registers 105 on the spa. It is like a warm bath water. It is ok for 45 degrees or above below that it is cold. If you don’t keep your entire body in the water then it is only warm. We have had hot tubs before that were never this cool! We are very unhappy and have been told it is “within the variance”. Turn your heat in your home by 2 degrees! Huge difference! We spent over 10,000 and are extremely unhappy. We were told that with the bullfrog spa the chlorine and mineral pack makes it so you don’t have to use chemicals. WRONG. I still have to put chemicals in. Waste of money! Do not buy! They will not return it even after less than 3 weeks!

I would not recommend Bullfrog Spas based on my experience. Once you make the purchase, it feels like you're on your own. They rarely answer their phone, and getting them to return a call is nearly impossible. Customer service is virtually nonexistent. A couple of years after purchasing my hot tub, the hard top cover broke. Every time I open the tub now, it pulls the siding off — clearly a design or manufacturing flaw. Despite the product still being under warranty, I’ve been unable to get any meaningful help from the company. They simply don’t respond or take accountability. It’s incredibly frustrating to invest in a premium product, only to be left hanging when issues arise. If you value responsive customer support and a company that stands behind its warranties, I suggest looking elsewhere.

When I purchased my hot tub, I was won over by their promises, however they do not stand behind their product so I would never purchase again. I started to see a build up along the edges that when removed would take away the finish. I then developed a non-leaking crack. Both should be covered by warranty (shell and finish). When I spoke with someone at the store I was told they would look into it. Several follows up resulted in they would do nothing and cited chemicals. This was after only using pics I provided and only using their chemicals. Another manager told me he would personally send someone out to look at it that would call to set up an appointment. A year later and I'm still waiting for that call. If they don't stand behind their product, why should I support it.

They never answer their phone and take days to respond via email. While their products look great, they don't tell you that you can't get the product you advertise. Magically, they are swapping spa covers because of tariffs but nowhere is this posted or communicated. 25K+ for a spa and you can’t even get the product you want. Their customer service response shows lack of care or concern.

Buyer Beware of Bullfrog Hot Tubs… I should have read the reviews before purchasing my M-9 $30,000 hot tub. I’ve had problem after problems. My dealer seems good and responds, the warranty guy has been out a few times but my (expensive) hot tub is not resolved. The control panel would work sometimes and not others, the breaker switches off like it should but we are a newly constructed home so my amps are not the problem. It has a mind of its own, all jets come on at random, then shut off, no reason things started not working. Then we came home and the inferior locks broke off, the tub emptied itself onto the concrete and then shut itself off, we returned and were very disappointed. The warranty guy came out and replaced the panel but it still has quirks.

Attempted to purchase approximately 247.00 worth of spa supplies for my Bullfrog Spa at the Boise Bullfrog location today. Was told by a female sales associate that she couldn’t make change and didn’t I have a card I could use. I did but I prefer to pay with cash. If you do not accept cash then you should post that info. I left without any products and plan to find another option for my supplies. Cash is still an acceptable form of currency and to pass on 247.00 worth of merchandise because you can’t make change seems foolish. Poor customer service by this associate.

Hello everyone! I have the worst experience ever, I bought the Swim Spa Jacuzzi S200 in April. To schedule the delivery was the worst experience ever -they changed 2 providers both left me neglect-last provider came and was very rude not reliable and not professional at all. I left a lot of messages to all different staff members -no respond. The only one guy George who was very responsible and trying to fix the issues and unfortunately he can not. From April till August no connection in a team. I made a returned the bigger portion was returned right away, the deposit of 1000 still not returned no information. It's unbelievable experience, left a message to vice -president of the company -no respond either. What's kind of company is it? DO NOT RECOMMEND TO ANYONE. I hope this review will help to people to make a right decision.

Bought our tub in 2011. It is still running great. Over time it has needed a few minor repairs. Customer service is excellent. Told my family to buy only a BullFrog. The jets are great. But service from Great Falls MT is super.

These people don't respond at all. I have sent them messages with their website form and even called the customer phone number. All it does is ring and then after about twenty rings, it tells you to leave a message, which they never call back to. Horrible service.

Pool and Spa Depot in Bowling Green Kentucky carries the Bullfrog hot tub and sold it to us based on the supposed quality of the product. It worked great for 10 months and it’s been a royal pain ever since. It continuously leaks and it has never been repaired properly. You cannot get anywhere with customer service at Bullfrog and Pool and Spa wants to charge us an ungoshly amount to continue to repair it, though it has never been repaired to begin with. They keep saying it’s a new leak. It’s a new leak. It’s a new leak… Well for the money it shouldn’t be an old or a new leak. We are beyond frustrated And not only will we never buy a bullfrog again, We will never shop at Pool and Spa Depot again. We are going to take a chainsaw to it and haul it piece by piece back where it came from before it’s all over.

Bought a Bullfrog R7 spa a couple of years ago for $14k. The cover has an issue where it fills up with water and now the cover is filled with mold. The plastic that covers the foam inserts is very poorly made. Have been going back and forth with them for four months and still not able to use my hot tub. They said they would contact me… never did. They kept asking for pictures… and then weeks go by and they need more pictures… and more. Customer service is extremely non responsive. I would NEVER buy another bullfrog spa.

Putting it mildly they try to sell products that we don't need and did not maintain the equipment we do have. They came here four times and never cleaned the filter. The same dragonfly floated in the pool for 3 weeks! We asked them to change the light bulb in the pool and they said we need a whole new lighting system! They refuse to correct the leaks around the PVC pipes requiring us to fill the pool three times a day! Forget these people!!!

I purchased A8 Plus - 2023 Bullfrog about 2 years ago. If I knew that I had to clean every jet every headrest every weekend, I would have not bought the top-of-the-line model. Too many parts to remove and clean. If not mold gets into the smallest parts and also under the cover. If I keep the temperature below 90 mildew, I can go two weeks. Also I use test strips every few days, change filters more offer than required. The cartridges also do not last very long. I would’ve bought a cheaper model with less maintenance. This is too much work for my age! This was a mistake! I’m thinking about trying to sell! Don’t think that a hot tub is less work than a pool! This is not my first hot tub, but will be my last!

Purchased A-6 in April 2024. Started leaking almost right away. Since then the head rest cover to one of the JetPacks is coming off. Two of the sides are falling down, this is where the cover connects to the tub. And lastly, sure there is more to come, the small buttons to start motors is coming apart. To date the store I purchased this from has not repaired my unit. Recently the store dropped the Bullfrog product line due to many warranty issues. I would love to start or join a class action lawsuit with any that may be in the same boat. **

I bought a model A7L roughly 2-3 years ago. I have had two leaks repaired under warranty. Multiple clips broken, seat cushions getting moisture in them. I have been trying to get warranty on an acrylic burst due to poor manufacturing explained to me by two spa companies. Bullfrog has denied their warranty and said it is due to sun damage. My tub is covered year-round with cover and gazebo plus south side trees that shade. By a tub from a manufacturer who will work with you before and after the sale. These guys will sell the warranty and leave you in the wind when it gets expensive.

Bought it 1.5 years ago. It failed twice already. It leaks constantly. The waterfall never worked, fixed, It failed again and now the shell is having some kind of Deterioration, see photos. Waiting for the seller to come out and repair it, which is ridiculous because it cannot be repaired, but they have no choice, they do what Bullfrog tells them to do. Would never buy again, very unhappy. So far no resolution has been offered to us. Horrible customer service. Do not buy!

We bought a Bullfrog X7-Platinum Series hot tub. Buyer BEWARE!!! We had the tub less than three years, and in a contoured seat we developed a blister the diameter of six inches. The warranty states that Bullfrog warrants the surface finish of the Bullfrog Spa not to crack, wrinkle, blister, peel or delaminate for three years from the original spa purchase date. We contacted our dealer and service manager who went to bat for us calling Bullfrog. We were told that we had to cough up another $2,100 for a newer spa since there is depreciation with the old spa. That language is NOT in the warranty. We also have to pay for the exchange, and delivery for the replacement (which is stated in the warranty).

Bought a really expensive spa from Bullfrog, their installer put the spa in for us as part of the selling price. We were never told or shown the factory tunnels and holes leading into the interior of the spa. Inevitably mice or rats got into the spa from these factory installed tunnels and ruined our expensive spa. I contacted bullfrog, they said God did it and would offer no help. I do not believe God makes their spas with a design flaw. The spa is nice but the company bullfrog is a disgrace to american made and to anyone who believes in God. Shame on you bullfrog.

I believe I have the only S200 Swim Spa in Salt Lake City, Utah. I bought July of 2023. Everything that could go wrong did. The salesperson could not answer basic swim questions as she had never been in one. Starting with delivery to today, one thing after another has been a pain. 3 months after delivery a pump broke and it took them almost 4 months to replace. I have to call them all the time to ask about things, they never follow through.

Bought a new A6L in Phoenix 5 years ago. Recently had a problem with two Jetpaks. Contacted store manager and customer service. Quick response and replacement Jetpaks showed up at my door in about a week. Otherwise this hot tub is fantastic and I've had no problems. Still looks like new. It gets used every day and really helps address my severe osteoarthritis from skiing, kayaking, football injuries.

We purchased a brand new M8 from Bullfrog Spas Laval in November 2023. Service was perfect, delivered on time and the best quality we ever seen. Thank you very much to their team! I recommend to anybody looking for the best service and product.

Steer Clear at All Costs!!!! We purchased an A6L in early 2019. The spa has been falling apart since day one. The foam pillows have deteriorated, the exterior status light caught on fire, the base of the spa is cracking and falling apart, all the clips for the pillows have broken, the labels for the cup holders and buttons have fallen off, the knobs on the jet packs have fallen off, the rotating jets in the jet packs stopped rotating, the motors have overtime begun to make loud vibrating noises, and the list goes on. All I can say is don't make a $13K mistake like we did. Since our purchase 3 of our neighbors bought spas from other manufacturers as they witnessed the poor quality of the Bullfrog Spa. Life Lesson Learned for Sure.

Don't buy Bullfrog Spa. Their warranty is worthless. Purchased A 6L model in 2020. Waited for two years to fix broken panels. Then base cracked. After six months they finally trow some patches on, then again, again and again... It's cracking, no one from Bullfrog wants to fix it. They want 5k to replace it. Worthless products and warranty.

We purchased our X series hot tub about three years ago from Tropical Spas in St George Utah. They are an authorized Bullfrog spa dealer. It took several months to finally receive our spa. We never got updated reports about our spa and when we asked for a refund they refused to give it to us. We asked to speak to the manager who never gave us the courtesy of a call back. When we finally did take delivery of our hot tub the first thing we were told was that it may not work right immediately. It didn’t and did not for months. I was told what I needed to do if the spa did not work correctly but that did not work and I ended up breaking a part.

2-3 times a year I break the clips on the JetPak that covers the cartridges. Since it covers the cartridges I have to remove it fairly regularly to change the cartridges. I am incredibly careful and treat things with care when trying to remove the JetPak . I have repeatedly tried to call and email Bullfrog for an answer on why these break, and to ask them to make the clips out of more pliable plastic, or out of stainless steel. The manufacturer simply won't return my calls/emails. I asked my local dealer to look into this for me. One month later the dealer had not called back. I asked my dealer again and they said someone named Robert was calling the manufacturer. 3 weeks later no one had gotten back to me. I called my local dealer...Again.