Find Hot Tubs partners near you
About Bullfrog Spas
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Bullfrog Spas is a hot tub and spa manufacturer based in the United States. The company offers several models for buyers to choose from, as well as customizable options. Its products are available from many hot tub dealers.
Find Hot Tubs partners near you
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
About Bullfrog Spas
Bullfrog Spas is a manufacturer of hot tubs and spas in the United States. Its products are sold in showrooms across the country and feature efficient plumbing and a sturdy base for lasting quality and easy maintenance.
Potential buyers can also design a custom-made spa or hot tub online. Customized hot tubs and spa pricing updates in real time so customers can make informed product and financial decisions. The Bullfrog Spas website also includes a wealth of resources, including warranty registration, buyer's/owner’s manuals, FAQs and instructional videos for maintenance, installation and more.
Bullfrog Spas types
Customers can choose from several Bullfrog Spas products or customize their own hot tub or spa. Bullfrog Spas products include:
- M Series Spas: Larger luxury spas with various features
- STIL Spas: Smaller luxury options with multiple features
- A Series Spas: Elegant spas that fit three to nine people, depending on model
- R Series Spas: Midrange premium spas
- X Series Spas: Value spas for families
If you choose to customize a spa, you can select colors, size, materials and other features and get an instant price based on the personalized selections.
Bullfrog Spas prices
The price of a Bullfrog spa varies based on the series, model and features. Customized spa prices also depend on the individual’s selections. Additionally, the hot tub and spa dealer's location influences the price.
Generally, Bullfrog Spa prices fall in the following ranges:
- Elite (M Series): $16,000 to $22,000
- Luxury (STIL Spas & A Series): $12,000 to $15,000
- Premium (R Series): $8,000 to $11,000
- Value (X Series): $5,000 to $7,000
To reduce the overall price, opt for fewer spa features, choose a value model or inquire about dealer-specific discount programs.
Bullfrog Spas FAQ
- Does Costco sell Bullfrog Spas?
- Yes, Costco sells Bullfrog Spas. Additionally, many Costco locations host special Bullfrog Spas events where customers can learn more about the various models and features.
- How long do Bullfrog Spas last?
- If maintained properly, Bullfrog Spas last anywhere between 15 to 25 years. If outsourcing maintenance, opt for a technician who has worked with the model you own.
- Is Bullfrog Spas a good brand?
- Yes, Bullfrog Spas is a good brand. The hot tubs and spas feature quality materials and offer a wide range of customizable amenities, including JetPak therapy jets, self-regulating water care and more.
- Where are Bullfrog Spas' hot tubs available?
- Bullfrog Spas’ products are available at dealers nationwide. Use the Bullfrog Spas website to locate the dealer or showroom nearest you.
Are Bullfrog Spas any good?
Yes, Bullfrog Spas are good. The wide range of value and luxury models offers a hot tub or spa for most budgets. Customers find Bullfrog Spas’ quality construction and installation to be beneficial in maintaining integrity throughout many years of use. Those looking for more affordable options may find that Bullfrog Spas’ prices are a little higher than what other companies offer.
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,827,988 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Company does not stand behind their warranty. They refer customers to local dealer. Our local dealer is unresponsive and Bullfrog doesn’t assist. We are stuck with a broken spa and no option to have repair completed.
After reading some of the poor reviews, I had to write my review. We’ve owned our spa for about a month now and we couldn’t be more pleased. We did a lot of research before making our decision and we’re so happy with that decision. Every aspect of our experience has been positive from the initial visit to the showroom, through the sales experience, to the installation, to the after sales help, we’ve been treated with the best of care. I would wholeheartedly recommend this product. Being in the customer care division of the company I work for, I know good service when I see it, and these folks have got it right.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I purchased new spa last fall and immediately experienced rusting of jet surroundings. I was told to scrub rust off with steel wool pad which I did. Rust reappeared within a week and continues to worsen. Keep in mind I have water filtration and treatment system and waster is maintained at pristine levels. I was informed today that this item is not covered by warranty even though spa is less than 10 months old. To my knowledge, real stainless steel does not rust regardless of water conditions so it appears Bullfrog Spas is misrepresenting the quality of products utilized in construction of their spas. I will be turning this issue over to my attorney to resolve. As a side note, I have owned numerous spas including Jacuzzi and Cal Spas and never experienced such an issue. It appears Bullfrog Spas is utilizing Chinese stainless steel in their products.
After spending AUD 25,000.00 on a spa that we thought would be far superior to the locally made options that are half the price (or less) we have had nothing but disappointment. The first disappointment came with the wait time which was nearly a year - the problem was only solved by us agreeing to take the floor stock model from the showroom - otherwise we would probably still be waiting. For one month the spa was good. Then the touch screen stopped working meaning we could no longer control the temperature, water care, lights or jets. Our original order included the wifi module so we could have used our phones to control the spa while we waited for a new screen to arrive. Unfortunately the floor stock model did not have this and so we are still waiting for the part.
We notified our local dealer of the fault on the 4th July. We are still waiting with no idea when the part will arrive or if it has even been sent 2 months later. Hours of phone calls and e-mails later I have no information. Try calling Bullfrog and you will see that you can never speak to a person and none of your calls are returned. This is a very bad sign on a company that positions itself as Supposedly premium quality and premium support. It seems the only way to be answered is to leave a negative review and even that is no guarantee. They blame shipping and distribution problems due to Covid and the Suez Canal but I have ordered many items from the USA via Amazon and have received quick and cheap delivery.
I have been trying to avoid leaving a negative review but feel I now have no choice. The screen does not even turn on now which means no pump or filter so I will have to drain the spa now and can’t use it at all. So disappointed. For what it has cost me financially (not to mention the headache and frustration) I could have spent a month at a 5 star resort and had a spa every day. As it is I’m left with a useless ugly lump in my backyard and no idea of when or if it will be fixed. Their promises seem to mean nothing.
After much research, we thought buying a Bullfrog Spa was a wise choice -- a little pricey compared to the competition, but the technology seemed a good bit above average. Unfortunately, there were several manufacturing and customer support issues which have soured us on the product. We should have known we made a mistake when we first tried to turn on the hot tub and nothing happened. Dealer had to contact the factory and was quickly told a bad batch of LED lights were burning out the control boards and promised a new panel would be sent overnight. (If the factory was aware of the problem why wasn't it fixed before delivery or were they just hoping it wouldn't happen on this one? And while I'm not an electrician, it just doesn't sound right that an LED bulb can fry a whole control board.)
One week later we had to follow up with the dealer in order to get them to install the new board. Once the tech got here he discovered the access panel did not properly engage with the frame but that we could make do with relying on the side trim to hold the panel in place (apparently another common issue that the factory was aware of but chose to not correct). He also the claimed the factory hadn't sent new LED bulbs and would it be OK if they did that later? (For some reason they had sent a new bulb cover plate that apparently had nothing to do with the problem.) Seemed like a reasonable request, except we then had to contact the dealer a month later to follow up for that service. We then tried to change the default programming to one of the available options so we could better manage the operating costs only to discover that the owners manual had several mistakes in describing those options.
Dealer correspondence with the factory was confusing and failed to answer straightforward questions, but it didn't seem like a battle that was worth fighting. Speaking of operating costs, we were never able to achieve the lower costs touted in the marketing material and would support the comments of others that their technology is relatively more expensive and not as environmentally friendly as other methods (shame on us for not doing better research before purchasing).
After coming to the conclusion that continued ownership was a path we didn't want to follow, we elected to sell our hot tub and inquired how stringent Bullfrog was in not extending their warranty beyond the initial owner -- we were hoping for some latitude since the spa was only 6 months old. Unfortunately, we weren't surprised that Bullfrog chose to continue the level of customer support we had experienced thus far and indicated that there was no flexibility in this area although they were looking into it for the future (I can only guess they hoped telling us that might make us feel better). Bottom line: while the products held a great deal of promise, the manufacturing and customer service execution make them, in our opinion, a poor value.
We purchase a $15k spa in December 2019. Arrived with minor problems the retailer would not fix. Manufacturer refused to respond. Within 6 months, the electrical system had failed completely. Still no response from either the retailer - Distinctly Outdoors in NJ - or the manufacturers in Utah. We finally had to hire a law firm to get the company’s attention. 14 months after delivery, Bullfrog suggested the unit could be repaired. They’ve refused to refund the cost of this terrible product they sold. As of March 2021, we are out the cost of the unit, installation by plumbers and electricians, and legal costs. Neither the retailer or manufacturer should be trusted.
Bullfrog Spas Company Information
- Company Name:
- Bullfrog Spas
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.