Bullfrog Spas Reviews

I purchased a Bullfrog hot tub less than 3 years ago for over $17,000, and it has already developed a crack on the bottom and is leaking in several different spots. My local Bullfrog dealer has now been out to my house three separate times, and each time they claim a different part is leaking instead of actually resolving the issue.

If there were 0 stars I’d give them a 0. Have had issues with mold since early in my ownership. Even with the dealer providing the maintenance, mold is consistently present. Black slimy mold stuck to the outside of the jets, as well as the back of the seats. Awful customer service. Whatever you do. DO NOT BUY A BULLFROG SPA!

I own two hot tubs. One is a Bullfrog that is brand new started leaking over 30 days ago and it’s yet to be fixed. I have called them multiple times. Just a bad experience for me. They say the quality is good but I’ve had issues with mine. I also own a Dynasty spa, which was half the money and got a good 10 to 12 years out of it before I had to use the service. Their service is top notch on the spot. I’m still using your hot tub today. Otherwise my Bullfrog has been sitting for over a month with multiple promises and still a hot tub that is not working.

Had the pleasure of meeting Nate at a Costco roadshow but ended up meeting him at the Glendale store and Arizona where he took took time to show show me all all the different options and answered every question and even gave me pros and cons of certain purchases. Since then he has been immediately responsive any time I had any questions that needed addressing. The delivery experience was as planned and they were efficient and cleaned up after themselves. So far after owning the spa for 2 1/2 months I am very pleased with the performance. I’m sure that they have other friendly surface people but if you run into Nate, you will not be disappointed.

I have had my hot tub for 5 years and I love it. The problem I have with them is that their customer service is so archaic. I have had to call for service a few times. Every time, I get to talk to someone in the Utah office I assume and I need to schedule my appointments with an Arizona guy. Their phone system never works for transferring my call. They take my number and I do not get a call back so I have to call once or twice more and will eventually receive a call back. We are in 2026, what in the world is hard to get automated calendars with availability. The guy I just spoke named Bryan was so rude but at the same time he seems powerless to help. Hope that this feedback helps this company get better client experience.

I love my Bullfrog Spa. We've had it for 6 years now with only a problem with one of the panels slipping, which they fixed. It has been very energy efficient and easy to take care of. Pam from the store in Scottsdale is always helpful.

Absolutely do not buy this $20k plus hottub if you want to keep your sanity. Cover that arrived with spa did not fit. (That should have been my warning sign!) Within 3 months of installing, a water line burst. Had to drain, winterize, and wait for 60° temps for sealant. Sat for 3 months. Replaced part. 2 weeks later, leaking again same area. O ring wouldn't seal properly. Drain again and wait 3 weeks. Replaced O ring. (Plus 1 other time a tech came out and said it was something else only to need another o ring Replaced. I also pay for water, and huge loss of chemicals that wouldn't be replaced due to draining and refilling)

I purchased a Bullfrog M8 spa back in February 2025. I have had nothing but problems with this spa since we purchased it. The company that sold us the spa has been good about responding to service calls but they are always 2-3 weeks out I have contacted Bullfrog customer service as well as written their CEO an email. I received an email from Bullfrog several weeks ago advising they would be contacting me and nothing. DO NOT BUY a Bullfrog Spa.

I bought an X series spa in 2022. I have needed to have them come out numerous times to fix leaking jets. Not the kind of issues I should be having on a new tub. Had to call them out again last week and I was supposed to have a 5 year warranty and when the tech came out, he said the jet they fixed last time was working and this was a new jet that was leaking, and my panel that comes off is all warped and I can't get it back on. The tech said his boss said I was out of warranty and after the tech left, I got a rude short email that they are not going to warranty the warped panel or the leak, and they were going to bill me $149 for a service call and to let them know if I want them to fix that jet. I should not have leaking jets repeatedly and my panel should not have warped after 3 years on a Tub I spent $9,000 and just paid off last year.

I purchased my R7 model 4 years ago from a local dealer. Just after the warranty expired last year it started to leak from a fitting on the heater. I ended up fixing it myself because the dealer said it would be 6 weeks before they could look at it. It developed a new leak this fall and the dealer did not return my call so I shut it down for the winter.