Bullfrog Spas

We notified our local dealer of the fault on the 4th July. We are still waiting with no idea when the part will arrive or if it has even been sent 2 months later. Hours of phone calls and e-mails later I have no information. Try calling Bullfrog and you will see that you can never speak to a person and none of your calls are returned. This is a very bad sign on a company that positions itself as Supposedly premium quality and premium support. It seems the only way to be answered is to leave a negative review and even that is no guarantee. They blame shipping and distribution problems due to Covid and the Suez Canal but I have ordered many items from the USA via Amazon and have received quick and cheap delivery.

I have been trying to avoid leaving a negative review but feel I now have no choice. The screen does not even turn on now which means no pump or filter so I will have to drain the spa now and can’t use it at all. So disappointed. For what it has cost me financially (not to mention the headache and frustration) I could have spent a month at a 5 star resort and had a spa every day. As it is I’m left with a useless ugly lump in my backyard and no idea of when or if it will be fixed. Their promises seem to mean nothing.

One week later we had to follow up with the dealer in order to get them to install the new board. Once the tech got here he discovered the access panel did not properly engage with the frame but that we could make do with relying on the side trim to hold the panel in place (apparently another common issue that the factory was aware of but chose to not correct). He also the claimed the factory hadn't sent new LED bulbs and would it be OK if they did that later? (For some reason they had sent a new bulb cover plate that apparently had nothing to do with the problem.) Seemed like a reasonable request, except we then had to contact the dealer a month later to follow up for that service. We then tried to change the default programming to one of the available options so we could better manage the operating costs only to discover that the owners manual had several mistakes in describing those options.

Dealer correspondence with the factory was confusing and failed to answer straightforward questions, but it didn't seem like a battle that was worth fighting. Speaking of operating costs, we were never able to achieve the lower costs touted in the marketing material and would support the comments of others that their technology is relatively more expensive and not as environmentally friendly as other methods (shame on us for not doing better research before purchasing).

After coming to the conclusion that continued ownership was a path we didn't want to follow, we elected to sell our hot tub and inquired how stringent Bullfrog was in not extending their warranty beyond the initial owner -- we were hoping for some latitude since the spa was only 6 months old. Unfortunately, we weren't surprised that Bullfrog chose to continue the level of customer support we had experienced thus far and indicated that there was no flexibility in this area although they were looking into it for the future (I can only guess they hoped telling us that might make us feel better). Bottom line: while the products held a great deal of promise, the manufacturing and customer service execution make them, in our opinion, a poor value.