Build.com Reviews

Ordered a bathtub online - delivered 3 weeks after, damaged. Rejected shipping. Called CS - nothing in stock, was suggested they fix the crack in the tub and install it... Unbelievable! Then I was talked into buying a more expensive tub - Ok, it looked good and had good features and was in stock. Arrived 3 weeks after - cracked in 3 places. I don't know if this is shipper they select, or items are sold damaged. Had to reject shipping again. Refunds takes forever to get! Now we're stuck with removed 2 mos ago tub, and no new tub to install. If you have someone doing construction work for you - ask your contractor if they use Build.com. I think they sell discounted damaged stuff that your contractor installs and hides under a tile or something. Stay away!

Build With Ferguson (Build.com) was paid for a faucet WITH soap dispenser. I was only sent the faucet, and now Build.com refuses to send the soap dispenser. Said it is not included even though the dispenser is clearly listed as part of the SKU. Very rude customer service, no accountability, Bait and Switch. Decided to order the same item from Home Depot and it DOES come with a soap dispenser. Do NOT use this fraudulent company.

How this company is still allowed to trade is a mystery to me. Ordering is easy and smooth but then the nightmare begins. Ordered 22 boxes of very large porcelain tiles which arrived 2 weeks later than promised and half of them smashed to pieces. The boxes were not neatly stacked or secured and looked like they’d been thrown onto the palette from a great height. Complained to Ferguson's who assured me new boxes would be dispatched free of charge. 25 phone calls, 5 live chats, 4 emails and 6 weeks later, still no replacements arrived.

I ordered a fridge 2 months ago and when ordered it did say it would take 2 months. After I ordered I had a sales rep state he will be my personal liaison for any other products needed as I was attempt to get all new kitchen stuff. I wanted to wait for the fridge before making any other purchases plus I noticed the price was about $500 high per item compared to my local high end appliance store. When delivery was to be close I started track the item to find the tracking number given said the item was delivered 6 days after purchase. I reached out to my liaison to get an automatic reply that he was busy, that was 4 days ago. It took me an hour on hold to reach someone who had no clue stating she was looking at the same info I saw online. Luckily I used my business AMEX where I disputed the charge and will be refunded my $2800+. Lots of advertising done by this company, shame they can't deliver.

Their amazing US based customer service turns the wrong to the right. They stand behind the quality of their products and really care about customer needs. I would not hesitate to buy from them again and again.

I ordered a wine cooler from build.com. It was 1200 dollars, and 135lbs. The item was scheduled for delivery by a freight company. The freight company arrived and would not bring the item to my front door, they wanted to leave it at the curb. Once that was explained, I told the driver I would NOT be accepting the delivery, because I live in the middle of Houston, and could not move 135lbs myself. I would reschedule the delivery. The driver took off, and left the wine fridge on the curb.

If you're like me, you might start at the bottom of the reviews to see what "negative" responses were made. In short, we were sent a shower door kit that had mixed kit parts. We installed the framework over several days, only to find, at the end, the doors were the wrong size. I talked to someone on live chat, and they sent a new kit. I explained that I didn't intend to hunt down and pay for packing material, drive to a dropoff to send back. They sent a driver out to get the parts but he wouldn't take them because they weren't packaged up.

Compared to Home Depot (where it's better to use Google to search than try their lame search), this site is fantastic. Prices are excellent. Beats Amazon. Seems like most negative reviews are about the delivery process. For me it's been great and got everything I wanted in a timely manner and at unbeatable prices. Highly recommend. Love to have an alternate to Amazon.

We ordered a Kohler shower pan in June. Delivered with no signature (not approved by us for that, but dropped in the driveway) when unwrapped, it was damaged. Build immediately shipped a 2nd, expedited delivery, extra packing - NOT expedited - it took 4 days to get here, and it was dropped in our driveway, NO signature (again, not approved to do so by us), and NO packing on it at all - plastic wrapped to a piece of plywood. We are awaiting our 3rd pan. They will NOT take back the damaged items (they don't do that) and won't reimburse to have them removed ($50 once with receipt is the best they can offer). I have contacted R&L directly to make SURE I get the chance to refuse delivery if this is damaged and will be pursuing a full refund if it is. Had I read the other reviews prior to ordering I'd have probably paid more to get it thru someone else. Don't bother - it's SO not worth the hassle - pay the extra to have a better experience.

I bought a lock dead latch from Build.com through Amazon.com for $20+tax. Found out Home Depot carry it for less than $7. I returned it and been charged $6 for return shipping which I did not be warned before purchase. I never have to pay for return shipping when buy anything from Amazon. If I have known about this fee, I would never buy it in the first place. Build.com should be clear about it.

I ordered three kitchen pendant lights. I normally check reviews prior to ordering anything and in this case I did not. After I placed my order I looked and saw horrible reviews and got very nervous. Our experience was the complete opposite. Our shipment was sent within a couple of days. The tracking was on point and the items were exactly as expected!

On 21 March 2021, I placed an order at Build.com for a Kohler Santa Rosa toilet. My credit card was charged right away for the price of the toilet which was approximately $300. A week later the shipping company delivered several boxes from Build.com to my house. A few days later my contractors who were working on our bathroom renovation indicated that incorrect item was delivered: instead of one Kohler toilet two Toto toilets were delivered to me. The packaging slip that was attached to the boxes indicated my name and order details for Kohler toilet.

Build.com also known as Build with Ferguson is not a legitimate company. They take your order and your money with no intention of delivering the actual products to you. We spent $696 in March 2021 and never received our order nor our money back. After waiting for 3 months and continually checking on the status of our order month after month, we were told today that they had canceled the order due to the items being discontinued. Our money still has not been refunded. We received no products of any kind. We are still trying to get our money back. Do not buy from them unless you want to give away free money to a sham operation. Even the customer service agents' behavior seemed very shady. Buyer beware.

The level of incompetence with customer service is staggering. We ordered a full set of Kohler products. We review what was sent and a trim valve was missing. We contact them and they say "oh, we will get you another one". Later in the day, we get the "oh, we're not sure it's available" and we get an update it's on backorder for a month. That was in November!! We get monthly updates on each "fake" shipping date that it is delayed another month. We finally say screw it and order a similar looking one so we can actually use our new shower. If they had been upfront about delays, we could have just ordered the similar one and been done with it. But when they keep promising you a product and keep you on the hook, that is infuriating! And sorry, but the "covid delay" excuse is ** after more than a year.

Build.com is quick to take your money, they will promise you same day shipment and fast delivery. But they lie. I called them on 05/21/2021, was promised same day shipment, ordered show pan (). Today is May 24, online order tracking showing it is still in processing with estimated day shipping (this is a copy and paste from website): "Estimated to Ship by Fri, May 21st". Tried to call them many times, they are quick to connect to sales to place new order, but I was never able to reach customer service and ask about my order (usually called dropped after 40-50 min wait time). Terrible experience, I am not sure they have products they are selling in stock, and this can be the reason for delays and not answering calls. Avoid this company at any cost, they are just a bunch of crooks.

Avoid this company at ALL COSTS. Read other reviews, ZERO customer service. Do NOT do business with them. You buy something, You own it, no matter whose fault it is. I have been on hold well over an hour. Also, when I tried to use the chat function, after 45 minutes, when I was finally first in line they logged me off.

Story about Build by Ferguson and their poor shipping services. I placed an order last weekend through Build by Ferguson. I ordered one shower door, one price, one number. Much to my surprise, it ships as two parts (no notation of this in the item description). In addition it shipped from two different carriers. Originally scheduled for delivery on Wednesday, 2/24 from both carriers. One of the carriers (Estes) never called me and the tracking info was never updated. By Friday, it still showed as being delivered on Wednesday.

I would recommend buying house repair items through Build.com. I bought two kitchen faucets. Their price was good, they applied the coupons automatically, and delivery was fast. The options to narrow search results could be better.

You cannot return any appliances ordered from this site, and they don't tell you that up front. They have very deceptive practices and are a total rip-off. Their customer service is also horrible. Please share this post so others do not make the same mistake that I made.

Ordered 2 replacement cartridges for a Danze/Gerber bathroom faucet. Both parts showed in stock when I placed the order and paid for the order. I was sent a tracking number and also an email a day later notifying me that there was a back order. I sent an email to Build.com to see why there was a back order when both parts showed in stock. This was the response returned to me: "I contacted Danze and they confirmed the 101 shipped out today with tracking **. The 102 will ship out today or tomorrow but they just do not have tracking as of yet. I apologize, the back order date was an auto generated email from the manufacturer. Let me know if you have any questions."