Build.com Reviews

I bought a $1500 tankless water heater from Build.com via Amazon. Can't fault Amazon, they don't sell WHs. Ferguson, via their plumbing supplier Build.com does. This particular WH has an astounding warranty. 10 years on the heat exchanger! If you haven't had a problem by then you're golden. My unit was going in new construction and therefore wasn't used before the 30 day deadline. 1 hour in... A condensate leak. I've been a licensed residential builder since '92. I went to plumbing school in 1980. I made well over a million dollars as a maintenance mechanic for the nation's largest Iron miner, hired off the street for my lucrative position. Yes, I installed it myself. I repeatedly had to repair the local plumbers' new work, not anymore. I've remodeled at least 20 bathrooms, full deal, right down to the joists. Again, one hour of run time.

I ordered twice a bathtub that was "in Stock" on their website. And also, I called customer service to confirm if it was in stock, and the answer was yes, it was in stock. After the payment, I got an email saying it was not in stock. This happened twice on both orders. If you have a limited time for your order, do not buy from this site. They are not organized well!

I ordered a kitchen sink. First one arrived damaged. It was obviously a sink that had been returned previously, there were a few broken pieces of styrofoam, and the accessories were just thrown into the middle of the sink with no packaging. I had to return it, and they sent a 2nd one. This one again was the same - no proper styrofoam, sink was damaged. It was obvious from the way the box was taped up that this was again a sink someone had returned and no one checked the condition or packaging before sending it out. Of course, again I have to return it, and then wait for my refund - I won't give them a 3rd shot to get it right. I'm not sure what's up with this company but they are obviously selling 2nds...This was a $1600 kitchen sink BTW, not some discount brand

I'm only writing this review b/c my experience was so different from all the negative reviews out there. I think people just write reviews for this type of business when they have a bad time. So, I'm here to tell you that EVERYTHING about my experience was EXCELLENT. I got multiple shipments consisting of products that I've never had experience buying before. The folks in customer service were super knowledgeable and helped me chose the right stuff. Shipping was prompt. Nothing arrive broken. I could not have asked for more. More of my stuff even arrived a day or two earlier than predicted. I'm a happy camper.

The product arrived damaged and I refused the shipment - and shipment tracking shows it arrived right back to their warehouse four days later! It has now been THREE months since that refusal and I am still waiting for my refund. I have spoken with four different customer service reps - each of them telling me that they processed my refund and that it would take 3-4 days for it to arrive in my bank account. Yet, here we are, still no refund. Three months. Perhaps their policy is to stall as much as possible in hopes to get the customer to give up. Not happening - especially with an $1,600 item. DO NOT BUY FROM THESE PEOPLE!!! They are crooks.

Paid for shipping to arrive by 7-20. Their site notes “all shipped on the 16th” which was one day after the order was placed. Seems fair, Except once the background is looked at it’s noted “shipping label created 7-16”, “shipped on 7-19“. Wow. The shipping label was created. Thanks guys! So if your project is time sensitive as mine was please beware.

I ordered all in all products for $10k+ for our new house. A couple of boxes had parts missing (like drain for sink etc.). I had 5 chats with the customer service so I could get the missing parts. Each of them confirmed the parts will be shipped and followed up by email. No parts ever arrived. When following up by email response... no ever answered again. You cannot get anyone on the phone - so all is via chat (wait time about 45 min). Finally: I cannot use the sink / cabinet for $1200 as the parts are still missing (after 3 months). DO NOT order anything from build.com if the package contains multiple parts - you will never get those parts.

Ordered new faucet and handles. Kolher fixture installed by plumber only to discover a part missing from box. 3 calls exceeding 25 min in attempt to get piece shipped out that was missing. Build.com only offering full replacement. I’d have remove new fixture and send entire order back before they would replace with another full order. Nobody answers phone calls. Finally got in after 15 wait to chat with a rep. Can’t do a thing for me. Kolher should think twice before using build.com to represent Kolher.

I made an appointment online for the Scottsdale Showroom. I received a confirmation email with the date and time. After driving 35 miles one way I get there to find that they are closed for the day. After sending an email to the consultant I received a response that she didn't know how I made an appointment because she had blocked her calendar. I asked for the manager's contact information and then received an email from the showroom manager saying that they were sorry and have ran it up the IT Chain. Very inconsiderate of customer's time and concerns. Will not buy anything from them and will share my experience with others.

We've been searching for a Jennair range the same size as our old one but had no luck at Lowes, Home Depot, or Best Buy. The best they could do was say we would have to wait for months, not weeks or days, to get one. Well, I found one on build.com. I ordered it on June 26, and received it on June 28th! That's fast shipping! The unit was perfect and easily installed since I've installed three Jennair ranges previously. I'll be going back to build.com again for home improvement needs.

I ordered 26 hardware cabinet pulls. I ordered 25 quantity in the 3" center to center size, and only one 5" CTC of the same brand/type of pull. After waiting nearly a couple of weeks, the pulls arrived - all 26 of them in the larger 5" CTC size. None were the smaller 3" CTC size that I needed. I promptly phoned Build.com customer service and after being on-hold for well over 20 minutes, I spoke with "Laura". She was pleasant, but never apologized for the Build.com's mistake (which held up my remodel project), and she arranged for me to receive the correct size pulls in a second shipment.

I'm a professional builder - not a DIY'er. I tried Build.com in an effort to "get with the times". Never again. Not one of my orders went smoothly. Most recently, Build.com shipped a whole order of mine to the wrong customer in another state and then put all of the items on backorder. Not good news for matching bathroom fixtures. Then, the build.com agent wouldn't allow me to return one of the other items which I had purchased and didn't use or open (because nothing went smoothly, I had to create work-arounds and duplicate purchases). She told me that she *could* approve it, but wouldn't approve it because it was purchased outside of 6 months. "You agreed to 6 months when you bought it, so that's what it is".

Company is a joke. Ordered a Schlage lock back in October and it keeps getting put on back order. Money taken out of my account and everything. Meanwhile the website says for sale, continues to sell them and doesn't state anything about it being back ordered/out of stock (with an increased price). Support told me 2 months ago it would be here. The real kicker is after waiting an hour on hold I got hung up on by someone who doesn't understand "customer service" at all... Moral of the story, don't waste your time, and I'll be disputing this with my credit card.

Build.com does not care about its customers in the least. I ordered a clayfire kitchen sink from Build.com. I did this over the phone with the help of a customer service agent in Chico, California. The sink was delivered by UPS broken in pieces. Build.com then shipped another sink (the same model) to me via UPS. Again, it was broken in many pieces. This delayed my kitchen counter installation by a week. I then ordered a sink from Home Depot which was packed appropriately, and arrived intact. I asked Build.com to at least come and haul the broken sinks away because they weigh 70 pounds each. They refused and said it is against their policy. I was even transferred to the office of the president with my complaint and received the same answer - it's your problem, not ours.

Misrepresentation of how product looked…flat black vs shiny black. Cafe dishwasher all plastic inside (cheap) and doesn’t clean dishes. I wrote to my “person” there…ZERO response. Never again will I purchase from this company! And I bought thousands and thousands worth of merchandise. Basically, they don’t care!

Their return policy is 90 days and you have to pay to ship it back. No if ands or buts about it. Spend the extra money and go to HD or Lowes where they have way better customer service. The shipping back can be VERY expensive.

With the lure of free freight I ordered an LG fridge we had already seen at Best Buy from their website. It shows a quantity and there were supposedly thousands of them. I ordered it on the 16th and only got the thanks email. I logged on more than once to find out what was going on and the website itself is designed as if they are trying to hide information from the consumer. It said it was expected to ship by APRIL 28 but the order did not say processing yet.

After receiving 3 faucets in a brushed gold color that are misleading as their color pattern is completely off with industry standards, we proceeded to return to find out their policy will cost us over 30 dollars in return fees. Serious companies like HD and Lowe's value their customers and recurrent customers. I would never do business with this company again. Beware.

I could not find the proper shower drain I needed anywhere. I went to every hardware store and website I could think of. I dealt with having a broken drain for months and then came across this site. They had exactly what I needed. It was a great price and arrived quickly. I am now in the process of remodeling my bathroom and went back to the website. So many options! They have everything I need!

Ordered an appliance from this website. Noticed that the appliance was not working properly after turning on the power. It was the day after the delivery date which means I was inside of 48hrs return window. And they REFUSED to get return this defect item and no return. Called them several times and they direct me to contact the appliance company to get the return. Build.com is definitely fraud since they are not accepting a return for the defect product they SOLD. Do not use this site for any purchase.

I am working on a home remodel, and the designer I am working with recommended Ferguson's/Build to purchase the bath and kitchen items. Most of what I purchased I ordered from the showroom in Pasadena. But one item, I had to order from the website. They offered free shipping since my purchase was a $1500 vanity and top. What I missed when I placed the order was that they only offer curbside service and do not require a signature. The communication between the carrier and the Build.com site indicated that the vanity & top had an estimated delivery date of today (06Mar23). But on Friday, I saw the truck pull up in front of the house. Fortunately, I was here and had the driver put it in the garage. Otherwise, I would have come home to find my $1500/approx 300 pound vanity sitting in my driveway. And since I don't own a pallet jack, I would have had no way to move it.

I certainly didn't do my research on Build.com. The customer service is horrific. First, after you order, it states that you will get a tracking number so you know when your product will arrive. I ordered 2 sets of glass shower doors, so it was important to me to know when they were going to arrive; I didn't want glass shower doors sitting outside my front door. I never got the tracking information. I spent a significant amount of time emailing and calling Build.com's customer service, and all I got was "we are calling the vendor to get tracking for you." So be aware that your product isn't coming from Build.com but some unknown vendor who doesn't respond to Build.com's inquiries.

We were able to resolve my issue and I am extremely happy with how the company handled everything.

I found the exact hardware online that I saw in a local store (exact model etc). Ordered multiple styles in different quantities for a kitchen remodel. Build.com has been extremely difficult to work with. They shipped 23 pulls that were here locally to their main warehouse OUT of state and said they were delivered to my house. I was charged for them. Cannot obtain a refund. Another order, they would never send me the return label. I’ve reached out multiple times (phone, email and chat).

Purchased a GE Cafe stove for $3,500, arrived severely damaged (obviously with a piece of heavy machinery) & they refused to do anything. I was out of town during their 2 day inspection window & am basically out luck. I spent over $12,000 with them for the appliance suite - would never recommend this company. A 2 day inspection is not always possible, especially during construction.

I had to have an $1100 commode shipped 3 times, because the first 2 were delivered damaged. ½ plywood used for shipping a heavy wood vanity, but only about ½ of styrofoam for a porcelain commode. Now, this week, after waiting 12 weeks, I receive the matching sink top. It came damaged. Further, the internal box, a Kohler box, was damaged before it was packed into the shipping box. Build.com KNEW it was damaged before they shipped it. NOW according to Build.com, I have to wait up to another 12 weeks for a replacement. That’s 6 months without my main bathroom because I wanted Kohler products.

I placed an order 08-04-2022 and languished for over 3 months only to be canceled without my permission, no prior notice given nor reason today 11-10-2022. I complained to Build.com supervisor who told me order was canceled back in September 2022. Build.com wants me to pay again to reorder while I wait 7 days for a refund. I told them this is bad customer service nothing to do with supply chain issues since 6 door knobs are in stock. I will wait for full refund before placing reorder.

Tried to order a matching deadbolt from previous large order. Option to key not available. Tried calling (10 mins), chat (said couldn't help, fully automated no person) and email (wouldn't pop email address). Also said 1-2 day delivery until very last page when you confirm order then warning that may be late due to covid (warning should be on previous pages if you're still having shipping problems). Heading to Home Depot.

I have ordered through this company twice. I ordered my first shipment of tile and all the corners were chipped. They shipped the tile to the wrong location two hours away. I called and they said there was nothing they could do about it, and even said well good thing it's only two hours away. I had to rent a truck and load 3000 pounds of tile by myself. Then I had to order through the company again to get the same matching tile. I could not believe the state my tile showed up. The tile was completely off the pallet and the pallet had been split in the middle. I was not at the house at the time of the delivery and they still delivered it. I have spoke with probably 5 people trying to figure out what I need to do. I will never order from this company again. Their customer service is crap and nobody cares.

I will never again buy anything from this company. We needed a compact washer/dryer for our space, and Build with Ferguson was one of the few who sold the one we wanted and said they had it in stock. It was unavailable in any retail stores near us. By the time we purchased, we had already been without a washing machine for 3 weeks as ours broke and we tried unsuccessfully to have it repaired. We purchased from Build because their website said they could get it to us the fastest. A week later, they delivered just the dryer. Not only did they not call us to let us know that they weren’t delivering the washer (we were worried it at been stolen), they also dropped the dryer off at the bottom of the hill we live on, despite our explicit conversation with their freight carrier to please bring it to the back alley behind our house. My husband had to walk it 3 blocks by himself to get it in our house, including a bumpy gravel alley.

We ordered two gorgeous Toto toilets from Build.com thru Amazon. They both arrived damaged, yet the boxes were fine. In the first box the toilet tank was shattered; in the second box the toilet base was shattered. In dealing with Customer Service in 14 different emails (so far), both through regular email service and the Amazon messaging service, the Build.com rep denied receipt of the photos of both toilets. After resending the photos, she denied receiving photos of the second toilet. In each email, all photos sent clearly showed the broken pieces in both boxes, and the damage. Their next request was to take better photos with more detail, which required cutting open the exterior mailing box as well as the Toto box. Additional photos were taken and sent through both platforms. We will not deal with this company again and hope Amazon drops them as a vendor.

I purchased faucets for my bathroom from Build.com because I was told their prices are so good. NOT TRUE!! I paid over $250 more for 2 faucets than Lowe’s charges. I suggest you go there first. Customer service is terrible, they don’t answers emails or phone calls. I was put on hold forever then the call was deleted. Not happy with this company at all!!

I ordered a chandelier that had a larger description online and when the chandelier arrived the chandelier was a lot smaller than what was listed. Unfortunately the initial customer service representative was very rude and even laughed at me when I explained my frustration with having paid an electrician to install a chandelier that was small and built crooked. Even after she acknowledged their mistake with listing that chandelier incorrectly, I had to speak to a manager and that manager said all they could do was return the chandelier but I would need to pay to get it taken down as well as purchase a box because they don’t typically return the items without the box.

2 months ago I bought a fridge. They gave a delivery estimate of 3 months. I also bought an extended warranty for it - and found out later that the warranty starts on the day of purchase. NOT at delivery. AND it includes the 1-year manufacturer's warranty. Not quite a extended as it sounds... Then I got a call from the shipper (a month before scheduled) that my fridge would be delivered tomorrow on a semi: could they drive that to my house? No, not tomorrow, I'd either need a few days to clear the area or a smaller truck. The shipper said they could easily send it on a smaller truck. I called them a week later to see when to get my fridge (that I waited 2 months for) and learned that they sent it back instead. They claimed my money had been refunded, because I "refused delivery". Well, I had not received any notification of refunded money either. So what happened?

I have used Build.com in the past to purchase many items for my home improvement projects and the service is usually great. However, something happened recently that makes me doubt our financial institutions as well as these web-based retailers. Someone recently used an old Amex card that was associated with my Build.com account to purchase $2,000 worth of plumbing supplies.

Build.com is owned by Ferguson’s Plumbing. They own an appliance showroom in Las Vegas and supposedly an installation service for appliances bought through them. We went to the Showroom with a decorator to remodel our kitchen. After ordering and fully paying for the appliances the salesperson never informed us that the rangetop was not actually available. 2 months later I was informed it would not be available for 6 to 8 months. I attempted to call our assigned saleswoman, Heidi, no less than 3 times leaving a message to call me back since she never answers a phone. I finally gave up and ordered my replacements on Appliance Connection. Getting my money refunded from Ferguson’s took 2 months and many more phone calls.

Ordered a 72 in vanity with mirror. First shipment was lost. Second one arrived damaged on the inside. Reached out to customer service. Just asked for touch up paint. They now say they will provide a $250 credit to pay for the paint OR I can recrate the unit and return it for a refund. I'm 72. It weighs 750lbs. So I'd have to pay to return it. I could not possibly be more disappointed in this whole process. Customer service, shipping, product, vendor. All of it. Don't buy from them. They don't stand behind their product. Customer service person was horrible. Kept changing her mind as to what she could do.

I placed a order over $1000 charging and had to return some items. BUILD sends me an email saying they received the return and issued a credit to the BUILD credit card I used. But no credit was issued. Two months later I'm calling and calling and all Build reps say "the credit was issued (I used their own BUILD credit card), we'll send your inquiry to our finance team." All this while BUILD credit card company keeps those collection calls from India coming.

I ordered a towel bar through Walmart.com. The order was filled by a third party -- Build.com. The box holding the towel bar arrived and I put it in the spare room till I was ready to install. The box did not look damaged to me. When I opened the box some time later, I saw the towel bar was bent and unusable. I contacted Walmart and asked how I could do a return and get a credit. Build.com contacted me and said they would be happy to help, but needed pictures so they could make a claim against the shipper. I took 5 or 6 pictures and sent them to the company. I received an email saying they didn't get the pictures. I sent them again. I received another email saying the same thing - that there were no pictures attached to my email. I sent the pictures again and have not received a reply. I emailed them later and asked what the status was -- no reply. I think their asking for pictures was a ruse to stall until I gave up on getting a refund.

I ordered 3 replacement Graff wall faucets from Build.com. I was actually really hesitant to order them based on all of the negative reviews here, but the other website with a reasonable prices had just as bad reviews, too. I took a gamble and bought at build.com. The 3 faucets arrived faster than expected, and it was over Thanksgiving break 2021 when everyone was having supply chain problems. The faucets arrived in perfect condition and I couldn't be happier with this transaction. Apparently, they do get it right sometimes at least.

Ordered a bathtub online - delivered 3 weeks after, damaged. Rejected shipping. Called CS - nothing in stock, was suggested they fix the crack in the tub and install it... Unbelievable! Then I was talked into buying a more expensive tub - Ok, it looked good and had good features and was in stock. Arrived 3 weeks after - cracked in 3 places. I don't know if this is shipper they select, or items are sold damaged. Had to reject shipping again. Refunds takes forever to get! Now we're stuck with removed 2 mos ago tub, and no new tub to install. If you have someone doing construction work for you - ask your contractor if they use Build.com. I think they sell discounted damaged stuff that your contractor installs and hides under a tile or something. Stay away!

Build With Ferguson (Build.com) was paid for a faucet WITH soap dispenser. I was only sent the faucet, and now Build.com refuses to send the soap dispenser. Said it is not included even though the dispenser is clearly listed as part of the SKU. Very rude customer service, no accountability, Bait and Switch. Decided to order the same item from Home Depot and it DOES come with a soap dispenser. Do NOT use this fraudulent company.

How this company is still allowed to trade is a mystery to me. Ordering is easy and smooth but then the nightmare begins. Ordered 22 boxes of very large porcelain tiles which arrived 2 weeks later than promised and half of them smashed to pieces. The boxes were not neatly stacked or secured and looked like they’d been thrown onto the palette from a great height. Complained to Ferguson's who assured me new boxes would be dispatched free of charge. 25 phone calls, 5 live chats, 4 emails and 6 weeks later, still no replacements arrived.

I ordered a fridge 2 months ago and when ordered it did say it would take 2 months. After I ordered I had a sales rep state he will be my personal liaison for any other products needed as I was attempt to get all new kitchen stuff. I wanted to wait for the fridge before making any other purchases plus I noticed the price was about $500 high per item compared to my local high end appliance store. When delivery was to be close I started track the item to find the tracking number given said the item was delivered 6 days after purchase. I reached out to my liaison to get an automatic reply that he was busy, that was 4 days ago. It took me an hour on hold to reach someone who had no clue stating she was looking at the same info I saw online. Luckily I used my business AMEX where I disputed the charge and will be refunded my $2800+. Lots of advertising done by this company, shame they can't deliver.

Their amazing US based customer service turns the wrong to the right. They stand behind the quality of their products and really care about customer needs. I would not hesitate to buy from them again and again.

I ordered a wine cooler from build.com. It was 1200 dollars, and 135lbs. The item was scheduled for delivery by a freight company. The freight company arrived and would not bring the item to my front door, they wanted to leave it at the curb. Once that was explained, I told the driver I would NOT be accepting the delivery, because I live in the middle of Houston, and could not move 135lbs myself. I would reschedule the delivery. The driver took off, and left the wine fridge on the curb.

If you're like me, you might start at the bottom of the reviews to see what "negative" responses were made. In short, we were sent a shower door kit that had mixed kit parts. We installed the framework over several days, only to find, at the end, the doors were the wrong size. I talked to someone on live chat, and they sent a new kit. I explained that I didn't intend to hunt down and pay for packing material, drive to a dropoff to send back. They sent a driver out to get the parts but he wouldn't take them because they weren't packaged up.

Compared to Home Depot (where it's better to use Google to search than try their lame search), this site is fantastic. Prices are excellent. Beats Amazon. Seems like most negative reviews are about the delivery process. For me it's been great and got everything I wanted in a timely manner and at unbeatable prices. Highly recommend. Love to have an alternate to Amazon.

We ordered a Kohler shower pan in June. Delivered with no signature (not approved by us for that, but dropped in the driveway) when unwrapped, it was damaged. Build immediately shipped a 2nd, expedited delivery, extra packing - NOT expedited - it took 4 days to get here, and it was dropped in our driveway, NO signature (again, not approved to do so by us), and NO packing on it at all - plastic wrapped to a piece of plywood. We are awaiting our 3rd pan. They will NOT take back the damaged items (they don't do that) and won't reimburse to have them removed ($50 once with receipt is the best they can offer). I have contacted R&L directly to make SURE I get the chance to refuse delivery if this is damaged and will be pursuing a full refund if it is. Had I read the other reviews prior to ordering I'd have probably paid more to get it thru someone else. Don't bother - it's SO not worth the hassle - pay the extra to have a better experience.

I bought a lock dead latch from Build.com through Amazon.com for $20+tax. Found out Home Depot carry it for less than $7. I returned it and been charged $6 for return shipping which I did not be warned before purchase. I never have to pay for return shipping when buy anything from Amazon. If I have known about this fee, I would never buy it in the first place. Build.com should be clear about it.

I ordered three kitchen pendant lights. I normally check reviews prior to ordering anything and in this case I did not. After I placed my order I looked and saw horrible reviews and got very nervous. Our experience was the complete opposite. Our shipment was sent within a couple of days. The tracking was on point and the items were exactly as expected!

On 21 March 2021, I placed an order at Build.com for a Kohler Santa Rosa toilet. My credit card was charged right away for the price of the toilet which was approximately $300. A week later the shipping company delivered several boxes from Build.com to my house. A few days later my contractors who were working on our bathroom renovation indicated that incorrect item was delivered: instead of one Kohler toilet two Toto toilets were delivered to me. The packaging slip that was attached to the boxes indicated my name and order details for Kohler toilet.

Build.com also known as Build with Ferguson is not a legitimate company. They take your order and your money with no intention of delivering the actual products to you. We spent $696 in March 2021 and never received our order nor our money back. After waiting for 3 months and continually checking on the status of our order month after month, we were told today that they had canceled the order due to the items being discontinued. Our money still has not been refunded. We received no products of any kind. We are still trying to get our money back. Do not buy from them unless you want to give away free money to a sham operation. Even the customer service agents' behavior seemed very shady. Buyer beware.

The level of incompetence with customer service is staggering. We ordered a full set of Kohler products. We review what was sent and a trim valve was missing. We contact them and they say "oh, we will get you another one". Later in the day, we get the "oh, we're not sure it's available" and we get an update it's on backorder for a month. That was in November!! We get monthly updates on each "fake" shipping date that it is delayed another month. We finally say screw it and order a similar looking one so we can actually use our new shower. If they had been upfront about delays, we could have just ordered the similar one and been done with it. But when they keep promising you a product and keep you on the hook, that is infuriating! And sorry, but the "covid delay" excuse is ** after more than a year.

Build.com is quick to take your money, they will promise you same day shipment and fast delivery. But they lie. I called them on 05/21/2021, was promised same day shipment, ordered show pan (). Today is May 24, online order tracking showing it is still in processing with estimated day shipping (this is a copy and paste from website): "Estimated to Ship by Fri, May 21st". Tried to call them many times, they are quick to connect to sales to place new order, but I was never able to reach customer service and ask about my order (usually called dropped after 40-50 min wait time). Terrible experience, I am not sure they have products they are selling in stock, and this can be the reason for delays and not answering calls. Avoid this company at any cost, they are just a bunch of crooks.

Avoid this company at ALL COSTS. Read other reviews, ZERO customer service. Do NOT do business with them. You buy something, You own it, no matter whose fault it is. I have been on hold well over an hour. Also, when I tried to use the chat function, after 45 minutes, when I was finally first in line they logged me off.

Story about Build by Ferguson and their poor shipping services. I placed an order last weekend through Build by Ferguson. I ordered one shower door, one price, one number. Much to my surprise, it ships as two parts (no notation of this in the item description). In addition it shipped from two different carriers. Originally scheduled for delivery on Wednesday, 2/24 from both carriers. One of the carriers (Estes) never called me and the tracking info was never updated. By Friday, it still showed as being delivered on Wednesday.

I would recommend buying house repair items through Build.com. I bought two kitchen faucets. Their price was good, they applied the coupons automatically, and delivery was fast. The options to narrow search results could be better.

You cannot return any appliances ordered from this site, and they don't tell you that up front. They have very deceptive practices and are a total rip-off. Their customer service is also horrible. Please share this post so others do not make the same mistake that I made.

Ordered 2 replacement cartridges for a Danze/Gerber bathroom faucet. Both parts showed in stock when I placed the order and paid for the order. I was sent a tracking number and also an email a day later notifying me that there was a back order. I sent an email to Build.com to see why there was a back order when both parts showed in stock. This was the response returned to me: "I contacted Danze and they confirmed the 101 shipped out today with tracking **. The 102 will ship out today or tomorrow but they just do not have tracking as of yet. I apologize, the back order date was an auto generated email from the manufacturer. Let me know if you have any questions."