Build.com is an online home improvement and remodeling store that offers a vast array of products with free shipping and occasional discounts. If you’re searching for home improvement products and want to compare prices online, visit Build.com’s website.
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What is Build.com?
Build.com is a website that sells home improvement products. From bathroom sinks to deadbolts, the site has everything you need to complete a remodeling project. The company also offers special pricing for contractors and homeowners tackling multiroom projects.
Build.com offers a series of online resources through its learning center. Customers can access the learning center for design inspiration, step-by-step instructions and how-to guides for all types of home improvement projects.
How does Build.com work?
You can visit Build.com, browse the equipment and hardware and add products to your online cart as needed. When you’re ready to check out, follow the instructions to input shipping and billing information and complete the purchase.
Several shipping options are available, including free ground shipping on orders over $49. While Build.com does accept returns, the items must meet specific conditions and have been purchased within 30 to 60 days. Some items, such as paint, cannot be returned.
Total pricing for products on Build.com is based on:
- The product you choose
- How many items you purchase
- Your shipping location and selection
- Taxes and fees
For instance, a white Kohler farmhouse-style sink starts at $996.75. This product would qualify for free shipping under Build.com’s guidelines.
The website also offers a wealth of discounts and promotions, including up to 30% off select items, clearance products and coupon codes.
Is Build.com safe?
Is Build.com a good company?
Does Build.com offer free shipping?
Who owns Build.com?
Is Build.com legit?
Build.com is a legitimate online store for home improvement and renovation products. The company stocks an extensive selection of home improvement tools, products and equipment helpful to those building a home or taking on a renovation project. It also offers significant discounts, coupon codes and manufacturer rebates.
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I am working on a home remodel, and the designer I am working with recommended Ferguson's/Build to purchase the bath and kitchen items. Most of what I purchased I ordered from the showroom in Pasadena. But one item, I had to order from the website. They offered free shipping since my purchase was a $1500 vanity and top. What I missed when I placed the order was that they only offer curbside service and do not require a signature. The communication between the carrier and the Build.com site indicated that the vanity & top had an estimated delivery date of today (06Mar23). But on Friday, I saw the truck pull up in front of the house. Fortunately, I was here and had the driver put it in the garage. Otherwise, I would have come home to find my $1500/approx 300 pound vanity sitting in my driveway. And since I don't own a pallet jack, I would have had no way to move it.
What made this so bad was the attitude of the driver (who laughed the whole thing off and said it was "typical" that the delivery date was in question), their customer service person who was rude as you could possibly imagine, and the attitude of the build.com people who let me know that the carrier (THEIR carrier) was a 3rd party that they have no control over. I was guaranteed that the items I ordered from the showroom would be handled differently. And were if not for the professionalism of the person I worked with at the store, I would have cancelled everything I ordered from them. But I would never order anything else from the website (Home Depot had the same item, and I know they provide accurate delivery dates), and will probably order anything else I need from another company. Home remodels are stressful enough without having to deal with unapologetically unprofessional people.
I certainly didn't do my research on Build.com. The customer service is horrific. First, after you order, it states that you will get a tracking number so you know when your product will arrive. I ordered 2 sets of glass shower doors, so it was important to me to know when they were going to arrive; I didn't want glass shower doors sitting outside my front door. I never got the tracking information. I spent a significant amount of time emailing and calling Build.com's customer service, and all I got was "we are calling the vendor to get tracking for you." So be aware that your product isn't coming from Build.com but some unknown vendor who doesn't respond to Build.com's inquiries.
Finally I asked to cancel the order, and of course, the shower doors arrived the next day. The next issue was that one set of shower doors didn't come with knobs. There are holes in the glass shower doors for the knobs, but no knobs. I have currently been trying to get Build.com to send the knobs. \Same ordeal--we are trying to contact the vendor, over and over. Finally was told vendor is sending them and I would get the tracking info. Nope. After weeks of MY time, no knobs, no tracking information.
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I recently purchased a Refrigerator that showed online and with the customer service representative a 24 inch Liebherr a few months ago. This is how long this issue has gone unresolved. They sold this to me at over $2800.00 dollars and once I received this and the box was removed not only was I missing parts but I was also missing the bottom vent and this Refrigerator was only 22 inches wide. I have emails after emails and witnesses to my phone calls and Liebherr then told me that this Refrigerator was discontinued long ago and they should have told me this before they sent this to me. The warranty department told me that they could not guarantee a warranty on this appliance but would do their best to find me the model number to the vent piece so that this could be installed.
I notified Build.com via emails right away which the representative who was amazing was shocked to know all of this information and was trying her best to help me the best she can. I then got in touch with the parts department who was able to find me the model number of the vent piece which I then sent to Build.com. They told me that they could not find this model number and that I would have to try to find something to retrofit this appliance. So now not only did I have missing pieces to a Very expensive appliance but I needed to pay additional costs to my carpenter to retrofit a 24inch to a 22 inch Refrigerator with no ventilation piece that is NEEDED to properly vent this appliance so that this would not easily stop working and brake. All of this was sent to Build.com once over 1200.00 dollars of additional costs were spent.
To make it even worse the Refrigerator that was sold to me was NOT a slide in but you also need to build a box to lift this so that the freezer was NOT SITTING on the floor. I spoke with Liebherr about this and they told me that the salesperson should also have told me that even though this is a standard tall appliance this type of Refrigerator in a custom build up too. For months I sent emails and pictures explaining all of this to Build.com and then lo and behold when I went onto their site it NOW SHOWS that this appliance has been discontinued. What they don't know is that I have the original order with the pictures on their site time and date stamped so I can prove that this purchase was made way before they decided to disclose the truth about this appliance.
Through all these months I requested to either have them ship me a new one that I paid for or refund me at least 1/2 since to cover all my expenses and they refused both requests and instead tried to say that I bought a 22 inch Refrigerator according to their specs even though I have pictures on their site that shows 24 inch. Please also note that I have been in designing and construction for over 30 years and NEVER have I had such a horrible unprofessional experience with a company like BUILD.COM which is also a sister company to FERGUSON which I will direct all my clients to not buy anything from this company moving forward too. I am in the process now of working with my attorney since I gave Build.com enough time to do the right thing and they chose to ignore me.
I found the exact hardware online that I saw in a local store (exact model etc). Ordered multiple styles in different quantities for a kitchen remodel. Build.com has been extremely difficult to work with. They shipped 23 pulls that were here locally to their main warehouse OUT of state and said they were delivered to my house. I was charged for them. Cannot obtain a refund. Another order, they would never send me the return label. I’ve reached out multiple times (phone, email and chat).
Eventually, the order is showing as refunded, but it has never been credited to my credit card. Horribly organized. Not customer oriented. Very disappointed. I was told by someone on chat that some of my pulls were on backorder until May. Kitchen is almost done. So they were going to cancel that order and I ordered a large amount of other ones to replace. Lies! I got the shipment and billed. Was only able to return a small portion. One piece, they wanted to charge me $6 more than I paid for it.
Purchased a GE Cafe stove for $3,500, arrived severely damaged (obviously with a piece of heavy machinery) & they refused to do anything. I was out of town during their 2 day inspection window & am basically out luck. I spent over $12,000 with them for the appliance suite - would never recommend this company. A 2 day inspection is not always possible, especially during construction.
I had to have an $1100 commode shipped 3 times, because the first 2 were delivered damaged. ½ plywood used for shipping a heavy wood vanity, but only about ½ of styrofoam for a porcelain commode. Now, this week, after waiting 12 weeks, I receive the matching sink top. It came damaged. Further, the internal box, a Kohler box, was damaged before it was packed into the shipping box. Build.com KNEW it was damaged before they shipped it. NOW according to Build.com, I have to wait up to another 12 weeks for a replacement. That’s 6 months without my main bathroom because I wanted Kohler products.
I placed an order 08-04-2022 and languished for over 3 months only to be canceled without my permission, no prior notice given nor reason today 11-10-2022. I complained to Build.com supervisor who told me order was canceled back in September 2022. Build.com wants me to pay again to reorder while I wait 7 days for a refund. I told them this is bad customer service nothing to do with supply chain issues since 6 door knobs are in stock. I will wait for full refund before placing reorder.
Tried to order a matching deadbolt from previous large order. Option to key not available. Tried calling (10 mins), chat (said couldn't help, fully automated no person) and email (wouldn't pop email address). Also said 1-2 day delivery until very last page when you confirm order then warning that may be late due to covid (warning should be on previous pages if you're still having shipping problems). Heading to Home Depot.
I have ordered through this company twice. I ordered my first shipment of tile and all the corners were chipped. They shipped the tile to the wrong location two hours away. I called and they said there was nothing they could do about it, and even said well good thing it's only two hours away. I had to rent a truck and load 3000 pounds of tile by myself. Then I had to order through the company again to get the same matching tile. I could not believe the state my tile showed up. The tile was completely off the pallet and the pallet had been split in the middle. I was not at the house at the time of the delivery and they still delivered it. I have spoke with probably 5 people trying to figure out what I need to do. I will never order from this company again. Their customer service is crap and nobody cares.
I will never again buy anything from this company. We needed a compact washer/dryer for our space, and Build with Ferguson was one of the few who sold the one we wanted and said they had it in stock. It was unavailable in any retail stores near us. By the time we purchased, we had already been without a washing machine for 3 weeks as ours broke and we tried unsuccessfully to have it repaired. We purchased from Build because their website said they could get it to us the fastest. A week later, they delivered just the dryer. Not only did they not call us to let us know that they weren’t delivering the washer (we were worried it at been stolen), they also dropped the dryer off at the bottom of the hill we live on, despite our explicit conversation with their freight carrier to please bring it to the back alley behind our house. My husband had to walk it 3 blocks by himself to get it in our house, including a bumpy gravel alley.
Then when we contacted them to find out what was happening with the washer, at first they tried to claim it had been delivered. Then after being passed around to multiple people and hung up on, they realized it was on back order. They said it should arrive “sometime next month” and eventually told us it was coming over 2 weeks later. We asked for a discount because of the significant delay, which they declined.
Then on the day it was supposed to be delivered, I got a call from the carrier saying they didn’t have it on the truck. I called Build and once again, at first they were confused, and put me on hold, and transferred me accidentally to the carrier. Then eventually they figured out that the carrier had LOST the washer somewhere in Atlanta, days ago. They couldn’t tell me how soon they’d be able to ship a replacement. I couldn’t take it anymore so I canceled and got a refund. Horrible experience, terrible customer service, and incompetence everywhere. Never, ever buy from these people.
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