Build.com Reviews

The one hour after making a order I tried to change it Build.com and cannot. Also doesn't seem to be a way to cancel the order. I am giving one star because no stars was not an option. It's hard to imagine a website that is harder to use than build.com.

Purchased a toilet. An email was received on the day of delivery. We responded by requesting a delivery time so that someone could be there to meet the delivery person. No response. The delivery came but, nobody even bothered to ring the doorbell. The toilet was left as seen in the photo. My 87-year-old father-in-law came out and tried to get their attention. The driver looked at him shrugged his shoulders and left. There was no response from Build.com. These people obviously do not care about their customers!

I ordered a shower door from Build.com. It was delivered with minor damage to it. I contacted the website to discuss options, I provided them with photos and in earnest my hope was that they would give me a fractional refund on the overall purchase rather than replacement. When I finally got through to someone their only option was replace it, which at first sounds okay, but you have to consider the delay this places the on work, the additional costs that come with delays, and the inconvenience to myself and my family. The product was functional and did not appear compromised beyond reason, but it was damaged. The rep then offer to give me the manufacturer's information to discuss it with them. When I asked why I had to contact the manufacturer as I made a purchase from them, they had not answer, only that this is what they do.. then I saw the three little "..." and suddenly the chat was ended. That was the end of it.

I am a professional, state licensed remodeling contractor with over 35 years of experience. I have many high-end clients that seek my services regularly each year. Build.com has horrible customer service!...And is currently jeopardizing my reputation with a very important client dating repeat business for over (13) years and running! I have been trying to resolve an issue with Baldwin door hardware now for over (2) months. The customer service reps have no knowledge in the products that they represent whatsoever.

Ordered a tankless water heater from their Amazon shop. Ordered an indoor mount with LP for fuel. They shipped untracked, when arrived I received the wrong item, outdoor mount with NG fuel. Customer service was worthless, they refused to correct their mistake. Refused to provide a shipping label, eventually provided paperwork for a freight company that never picked up the item. I had to pay for return shipping $243.12.

Worst support/Customer Service I have ever experienced! Long frustrating story, short... We ordered a ceramic vanity sink from Build, only for it to arrive broken into pieces. For me to get a refund, I sent them pictures. They refunded BUT would not have a shipper pick up the very heavy shipment! I complained with support, which did no good. We ended up having to find a truck, someone that could lift this heavy ceramic appliance and take and pay at the landfill! Once Build gets your money, they could care less about you. Sales/Income is #1 to them, Support & customer service does not exist! I filed a BBB report, only for them to continue proving they are the worst online seller, ever. I will NEVER do business with them again! They should NOT be able to operate.

I placed an order yesterday and realized 5 minutes later that it didn't have all the parts I needed. I waited on the chat line, and about 15 minutes later, I got the order cancelled (so I thought). She assured me that since they were closed, someone would cancel it in the morning. I get an e-mail at 11 am today saying they weren't able to cancel it. So now they're expecting me to pay an additional $6 to ship it back. Won't be shopping here again.

I wish I had come here first. 1600 dollars and the company is awful to work with. My project is behind. Ferguson Build.com shift refund responsibility to the consumer and say it's with their partners already even if you try and cancel immediately. Will be doing a fraud charge with the bank as soon as the transaction posts from pending. Don't push your accounting nightmare into your consumers. As a middle man that is your role.

Placed an order for a shower system, stated the charge did not process. I continually tried to order the shower system 4 times, each time stating it did not process. Charged my cc 4 times for the same shower system, and I received the all 4 systems without confirmation. Returned all the shower systems due to no communication, and want an immediate refund. Meantime my card is maxed out and my project is on hold.

I would not recommend this organization to anyone. Be sure to go elsewhere and especially if you are purchasing an appliance. If the appliance is damaged or broken upon delivery they will not replace.