Build.com Reviews

Build.com is NOT a reliable site in any way. We purchased three Toto toilets from them that listed a 5 year limited warranty, but that is completely wrong! The warranty is only 1 year according to Toto and Build.com won't take any responsibility for their inaccurate listing except to say they will change it. That doesn't us at all now that we have to make a warranty claim after 1 year and who knows how many other listings have inaccurate information on Build.com. DON'T BUY FROM THEM!

I ordered a sink from this company through Amazon. My granite was no longer available. Since I was 5 days past the return, they would not return it... then they said I would have to pay a restocking fee and pay for shipping ($48.00). Destiney ** was miserable to work with. I suggested to Amazon that they remove them from their 3rd party vendor. Terrible company. Bad business practice.

Me and my wife are building a new home. We purchased our appliances through Build.com. We had delays getting our certificate of occupancy. We had nowhere to store our appliances, so we did not unbox them until we were ready to move them in the house. When we unboxed our $2700 refrigerator we found out that the top had been crushed so bad that the doors would not even close. They refused to do anything about it because we were "passed the 30 day inspection period". Can't believe they would screw me out of $2700!!!

No one has a bigger and better selection. Quick shipment, too. HOWEVER, their return policy is borderline deceitful. They had my (authorized) return for over two weeks but did not credit my payment method. The rep I spoke to said, "oh, yes. We haven't gotten to it. But I'll refer it for settlement and you'll get an email to that effect." IOW, they won't refund your money after receiving your (authorized) return item unless you call to prod them about it. Many people will undoubtedly forget. Don't.

We just finished a home renovation in Albuquerque, NM. No home takes three months to renovate. We spent upwards of $30,000 with Build.com and yet when we tried to return the myriad of pieces we didn't end up using they refused, saying it was outside of the 90-day window. What home renovation takes 90 days??

Update, after direct messaging, Build with Ferguson, and explaining my issue, they have refunded my payment and will be sending me a return label for the return.

I purchased three Byrne Pendant lights (polished nickel finish) from Build With Ferguson, made by Visual Comfort. Less than three years later, one of the lights failed, and I found out it can’t be repaired because it’s an integrated LED. The bigger outrage is that Visual Comfort no longer makes this pendant in polished nickel. Their only offer was to replace the failed light with one in a completely different finish — which does absolutely nothing for me. I have three identical pendant lights installed side by side over my kitchen island. Replacing one with a different finish would ruin the design entirely.

We ordered doors from Build.com. I am long time commercial customer of Fergusons. Build sent sets of doors and broken, scratched, gouged, chipped. Countertops fractured. I had them replaced 3 x. All 3 x they came the same way. No way this company is selling new product. They must be buying old broken returned and non used stuff to sell as new. Would love to hear back from anyone else with same issue. How could every single door be that damaged??!!

On Nov 2, 2024, I placed two orders on Buid.com, Inc (Chico, CA) (a.k.a. “Ferguson Home” and “Build with Ferguson”). The company charged my credit card $1,156.36 and $1,116.42. The first of the ordered items was shipped straight off, as it should have been. The story of the other (order number **) is truly sad. On Jan 3, 2025, I was promised via email that it will be shipped on Jan 30. On Jan 24 the promise was to ship on Feb 5. On Feb 24 they promised to ship on March 11. On March 15 promised March 27. On April 16 they promised to ship on April 27.

The one hour after making a order I tried to change it Build.com and cannot. Also doesn't seem to be a way to cancel the order. I am giving one star because no stars was not an option. It's hard to imagine a website that is harder to use than build.com.