Bold Moving and Storage Reviews
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About Bold Moving and Storage
Bold Moving and Storage was established on the foundation of respect and integrity. Bold takes pride in providing superior customer service and transparency throughout the entire quoting and moving process. Since it specializes long-distance moves, you can feel confident your items will be safe and securely delivered on-time. All moves can be customized to meet your plans, so call today for your free quote!
- Customizable moves
- Easy booking process
- Full-service options
- Longer hold times on the phone
- Some location restrictions
Bold Moving and Storage Reviews
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Reviewed Aug. 8, 2023
I am convinced clowns fabricate their reviews. There is just no way this is anything other than an unprofessional, untrained collection of thieves from top to bottom. Their movers showed up late and were missing a man, who decided not to show up for work. Their packing service sucks. Unprofessional and totally disorganized. They are not capable of tagging boxes and packing them on a truck without losing and/or breaking a third of your stuff. I estimate my losses at $3,000, of which they reimbursed ZERO. I paid these scumbags $4,500 for the move and ONLY because I have a good heart, I paid out $500 in tips to the crews. Had I known they were that incompetents, I would have paid zero tips and sued this mocking company, which I still might do.
Reviewed Feb. 21, 2023
This was the worst moving experience I've ever had. I hired Bold for a move from DC to New York, with about 3 weeks of storage in between. I had asked them to deliver my items at the end of January, but after calling several times I was told less than 48 hours in advance, that the day I want is simply not possible and that maybe they'll come the following week. When the movers did finally show up, it was late at night and my dresser was broken. When I told one of the managers, he yelled at me and made it seem like it wasn't that big of a deal that a $500, relatively new piece of furniture was completely cracked and missing a leg.
Reviewed Nov. 13, 2022
This company is not professional at all. The movers arrived late the first day then played with our tv and their phones. The following day they arrived at 10 am and finished at midnight with my help because at 10;30 pm nothing was going great. I packed our stuff. They put our stuff in storage and while we had agreed on a date, delivered it 20 days later. And surprise: a lot of broken and lost objects (3 boxes and two pieces of bathroom furniture plus a step ladder). This company is a nightmare To be avoided.
Reviewed Oct. 13, 2022
Bold did a very good job. They were on time, worked hard, and persevered through a couple of unexpected issues not of their making. They cut me some serious slack and gave good advice. Moving is ridiculously stressful. It's never going to go perfectly.
Reviewed Sept. 21, 2022
I Booked with Jennifer. She was very helpful and very informative. We told her the day we wanted to move out and Ace and his crew (Brandon, Josh, and Devontae) called ahead of time and showed up on time with smiles and ready to work. They were very efficient and friendly. They executed a flawless move with no damages. They noticed that one of the legs on my dresser was loose and they fixed it in no time. Needless to say our experience with Bold Moving and storage was excellent. Wouldn't have changed a thing about this move. Thank you guys very much.
Lorraine,
Thank you so much for the kind words and for taking the time to write us a review! If you ever need movers again don't hesitate to pick up that phone and make a BOLD move.
~The Owners @ BMS
Reviewed Aug. 24, 2022
Had a pleasant conversation with the “scheduler” who said, "We absolutely can pack you up and then deliver a week later at your new home 700 miles away." After that conversation Absolutely nothing went as planned, from communication to day of packing to what happened to my stuff after they took it to the call that said, "We’re delivering a day earlier than agreed," to the night of unloading from 9 PM to 1 AM.
Every time I raised a question I was told “Well you should have known that”, every time I asked the awful crew they picked up from Newark NJ to move me out of PA a question I was threatened “Are you trying to tell us how to do our job”? I would NEVER have agreed to having my stuff loaded and unloaded a total of 6 times, by 3 different crews, with no accountability for what disappeared or was broken! No one returned my call about lost items and compensation for numerous broken items has been non-existent and I will be reporting them to the BBB.
From improperly wrapped or completely unwrapped furniture that was broken, cartons that arrived crushed to the unloading crew being more concerned with getting to their hotel they booked 200 miles away and not finishing getting my furniture in the room and repeatedly telling me what they wouldn’t be doing, my move experience with Bold Moving and Storage was awful.
Sue,
We apologize for your experience. We've reached out to you several times to settle this ampicably. If you'd still like to pursue this matter, please give us a call. 800-560-6884
~The Owners @ BMS
Reviewed July 12, 2022
I've moved 3 times in the last 5 years and have dealt with a number of moving companies. Bold Moving and Storage was by far the best moving company I have ever worked with. They took amazing care of all my stuff and worked with me on pick up and drop off times. Another huge difference between Bold and other moving companies was that the quoted price and the actual price were exactly the same. I didn't pay a dime over the original quoted price! If you are moving anywhere, this is the only company to use!
Matt,
Thank you for your business, we appreciate you! If you ever need to move again, make sure you make another BOLD move! Bold Moving & Storage is the official moving company of THE PICK VAULT. Check out @thepickvault on Instagram.
~The Owners @ BMS
Reviewed July 11, 2022
“Relax, It’s Just Stuff” Is what we were repeatedly told this past Saturday July 9th, 2022 when we called the owners of Bold Movers, Josh and Chris, to notify them that the contents of our truck were in complete disarray and the 3 men unpacking it were handling our carefully pack and beloved items with immense carelessness. “Relax, it’s just stuff, we have a claims department that deals with this” was a frequent phrase used, by a MOVING company, a company that exists for this single purpose and states on their website “Moving isn’t just about stuff. It’s about memories.” (**)
We started our move a day late on June 29th after we were told our truck had broken down en route to us on our assigned moving day. This is one of those unfortunate but understandable events so we just worked extra quickly the next day to get the house we were moving out of packed and tidied up before the new owners arrived. In our initial phone conversations with Sharon from Bold Movers we were told our truck would be a day or 2 behind us to let us get to our destination and be prepared for the truck’s arrival at our rented storage unit.
10 DAYS later, after multiple inquiries, our truck arrived to our storage unit. But it was not our truck. It was a different truck than the one that we had seen being packed with our items in it. During that 10-day period our items had been unpacked and then re-packed into a new truck with no notification or consent from us that this was happening. When the truck arrived to our destination and was opened there were boxes strewn about, toppled over, crushed. Our larger furniture items were laying in awkward positions or on their side with all weight distributed unevenly on fragile legs, armrests, and other delicate areas.
As the 3 men started to unpack our truck it became clear that they did not know how to efficiently and effectively move items. When we expressed concern about this during our phone conversation that day we were told that “They are in training” as an excuse. But there was no training, the men barely spoke to each other. There was no working together. They carried huge and heavy items independently, never 2 men to move anything. Heavy boxes and furniture were hoisted up in to the air and thumped down on dollies, or just dropped. Our large antique chest of drawers was attempted to be pick up by 1 man, turned on its side placing all weight on 2 wooden legs, one of which, unsurprisingly, snapped off. Boxes labeled “fragile” and “this side up” were knocked over and upside down.
Multiple wooden legs of furniture are completely broken off and some we have been unable to find. Wheels are missing off of antique furniture, we found one wheel on the floor in the actual storage unit. Both the washer and dryer have large dents in the metal that were not previously there and we actually witnessed one of the movers attempt to move them down the storage facility hallway by violently shaking them back in forth and scraping them along the concrete floor to move them by himself. Boxes were dropped, dragged and thrown despite our begging them to be more careful.
The owners of Bold Movers told us that because we packed our own boxes “you probably didn’t pack them right and no insurance company is going to reimburse for incorrectly packed boxes.” We assured him that the boxes were packed incredibly carefully, tight, to the top and very internally supported. We have previously packed boxes traveling from California to Massachusetts in a large move and those items arrived intact so how is it that in a move less than half that far from New York to Massachusetts nearly every box has damage to its exterior and interior? Josh at that point asked me what I do for a living, I wasn’t sure why that was relevant but I told him I’m an Emergency Room Nurse, to which he aggressively responded “Do I come to your work and tell you how to do your job?” There was also profanity used and directed at me in this same conversation.
We did not ask for this, we did so much research on moving companies before we decided to go with Bold Movers, mostly because they have a Better Business Bureau accreditation, and they were initially very friendly and informative on the phone. They were a little more expensive than others but we went with them with the expectation that their performance would reflect this. It did not.
Sadly, after the unpacking began we felt we needed to record and photograph what was happening in front of our eyes. Through our initial shock and disbelief we recognized that this was truly unbelievable and because our only response from the owners was accusatory, condescending and aggressive, we needed to document as much as possible. Thankfully the Manager of the storage facility we booked was just as shocked as we were and she offered to write us a letter documenting what she was seeing and the unprofessionalism she witnessed throughout the move. Not only did the movers break most of our possessions but they also broke one of the security cameras off the wall in the storage facility.
In addition to all the damage caused by the carelessness of this company we still have multiple items that are missing and unaccounted for, they were never packed on to the second truck. A few of those items we have pieces of so there is indeed proof that they were initially packed, but we are missing the actual item. As of today, Monday July, 11th we are waiting to hear from the company’s claims department on the next steps in this process.
Reviewed June 28, 2022
The four moving experts who came for the pickup on 6/27 did a sterling job in terms of wrapping, care, and speed. Foreman José was an outstanding organizer. A very impressive performance by all concerned. But, before that, setting a date for the move proved problematic, with the first one, 6/24, which had been suggested by Bold and accepted by me, being cancelled the day before. That was upsetting and finding another date soon after was nerve wracking. Joe, Tom, and Korah were very diligent however and through their effort a suitable date, 6/27, was found just in time. All in all the experience was very trying and I don't think it had to be.
Bernard,
Thank you for the kind words. We appreciate your business, and if you ever need to relocate again, you know who to call!
~The Owners @ BMS
Reviewed May 29, 2022
I was moving out of state and had a short window to do so.. finding a reliable, dependable, honest mover was going to be a challenge. I have been my own personal U-Haul 26ft mover before but felt it was too much for this older person now. I contacted a few moving companies and was so impressed with Bold Moving that I hired them. The quote was quite reasonable compared to other options, U Hauls, multiple Pods etc. I spoke with Josh who did a walkthrough via the phone app with me so he could see exactly what I have. I gave him my dates, what I would pack and what I wished Bold Moving to pack.
Moving day...two gentlemen showed up first, Leo and Demetri...I thought they were my team so that is who I dealt with the most. They stated the team boss and more movers would be showing up. I had a total group of 6 people arrive. They all knew what they were doing, and when needed a team lift worked amazingly together. I have never seen such a hard working team. Efficient, professional and with much care with your belongings. The day was long and hot with typical Florida heat and humidity. The team used every nook and cranny and everything fit. I was impressed.
On delivery day my original team of Leo and Demetrius were at my new home promptly at 11am as stated they would be. The 2 of them unloaded the entire truck which consisted of a 2100 square ft home, a riding mower, 2 kayaks and a newer heavier washer and dryer. I also had stairs in the new home. I still can visualizethe brut strength with which these gentleman worked. I will state that Leo and Demetri deserve to be their own team and Leo should be made a foreman.
I would use Bold Moving again and only them. Thank you Bold Moving for being the outstanding group of people that you are. You are 5* plus company. Please forgive me as I cannot remember the actual foreman's name on my move but he was excellent and made sure everything ran smooth and any question he had he confirmed with me first. Bold is the Best!!!
Hilarie,
We appreciate you taking the time out of your day to post such an awesome review! If you ever need to move again, you know who to call! Thanks again for making a Bold move!
~The Owners @ BMS
Reviewed May 16, 2022
My wife and I were very pleased with the service we received. Leo, Demetrius and Jason did a great job, were courteous, respectful and did whatever they could to accommodate our needs. The furniture and other items were well packed and were delivered in great shape. Thank you.
Thank you Charles and Anette!
We hope that you are enjoying your new home on the eastern shore!
Reviewed May 4, 2022
I have moved numerous times with big and small movers. By far Bold movers were timely, efficient and VERY COURTEOUS. They took great care in wrapping all the furniture and TVs. They dismantled a huge entertainment center, beds and refrigerator without any complaining. I Highly recommend them. I feel very comfortable using them for storage and the final move to our new home.
Joan,
Thank you so much for the compliments, we'll share them with the BOLD team!!
~The Owners @ BMS
Reviewed April 8, 2022
Easiest move we've ever made. The crew was professional and responsive to our concerns, taking great care with our belongings. We were out one day and back in the next. Awesome work and timing for a three bedroom home. I highly recommend their services. The attitude of the crew throughout the course of the job was pleasant and attentive.
Herb,
Thank you so much for this awesome review! We appreciate your business and when you have to move again you know who to call! Thanks again for making a BOLD move!
~The Owners @ BMS
Reviewed March 27, 2022
Bold is a very good company. We highly recommended. Workers are respectful, courteous and do a fantastic job. All involved were very helpful and attentive. Thanks BOLD for your professionalism. You will not be disappointed with their work. Never moving again but if we do will call bold gain.
Douglas,
We appreciate this review brother! Thank you so much for taking the time out of your day to tell the people about your experience with the BOLD team! We hope you're settling in!
~The Owners @ BMS
Reviewed March 9, 2022
After serving in the military for 26-years and having them contract my many moves, I was nervous in tackling my first self-contracted move. However, I hit the jackpot with Bold Moving and Storage. From the start--communication was clear and concise. The pick-up went smooth, as was the delivery. There were a few minor damages (there were many during my military moves) that they took care of immediately. I highly recommend anyone planning a move to make the BOLD MOVE!
Thank you Al! We are sorry for the minor damages, and glad we were able to take care of this move for you.
We will pass the kind words along to our crew and hope you are enjoying you're new Georgia home.
-Bill & the Bold Team
Reviewed March 1, 2022
Highly recommend Bold Moving. Bill kept us well informed at all phases of the move. The guys were great and very helpful with both the load in and out. It’s your move. You really can’t go wrong with a Bold Move!
Thank you Bruce!
Hope y'all enjoy you're new North Carolina place!
-Bill and The Bold Team
Reviewed Feb. 23, 2022
We used Bold Moving for a local move. They were great. From the time of the quote to getting the last box off the truck they were professional and courteous. They worked very quickly and had us to our new place in no time. They put everything where I wanted and had all of the beds set up and ready for sheets. JaQuan and the team were great!!
Thank you Rhonda for making a Bold move!
We will pass the kind words along to the crew!
Reviewed Feb. 4, 2022
Our family highly recommends Bold Moving & Storage. Moving from Florida to Delaware made all of us a little apprehensive. From start to finish, all involved were professional, courteous, and great to work with. Bill, our contact with the company, patiently answered all our questions and eased our many concerns. On moving day, Israel and crew efficiently wrapped, packed and loaded the truck in no time. Arriving in Delaware, O'Neill and the delivery crew unloaded, and placed the furniture and belongings where needed. They even reassembled some furniture, such as bed frame, recliner. hutch, etc. Read more at: **.
Darla,
Awesome review! We really appreciate your business! Thank you for making a BOLD move!
~The Owners @ BMS
Reviewed Dec. 1, 2021
Friendly crew did a great job. Handled fragile pieces with care. Jaquan was clear as far as the process. Pick up and drop off were on time. Was concerned about small print in contract. There was no issue. Holding my furniture for several days before I could move in was a lifesaver.
Ron,
Thank you for taking the time to share your BOLD experience!
~The Owners @ BMS
Reviewed Nov. 22, 2021
The team at Bold really went above and beyond to take care of me end to end from packing, to storage and delivery/unloading. I was kept informed along the whole process and was very satisfied of the service. Great team to work with.
Reviewed Oct. 27, 2021
This is the second time we have employed Bold Moving and Storage to complete moves from Va to NC and back to Va. The estimate was very thorough and no additional charges during the move. Movers were on time and very professional. Property arrived safely and was assembled correctly. Would recommend to others.
Thank you for making a Bold move again Sheri! Hope you settle in nicely!
-Bill and the Bold Team
Reviewed Sept. 1, 2021
I was very impressed with your company. Never before have I used a moving company but I'm so glad I did. Every person was very professional, my things were packed and protected and I didn't have to wait long for my furniture to arrive from Florida to Vermont.
Debra,
Thank you so much for the kind review! We hope you're settling in your new home!
~The Owners @ BMS
Reviewed July 14, 2021
It’s normal to be nervous when making a big move to another state, and it makes all the difference to know that you’re in the hands of experts and caring professionals when you entrust all your belongings to be moved for you. From the moment we connected with Josh, at Bold Moving, we felt comfortable that they were going to take care of the details, and they really did. They reconfirmed the pickup date a week out, and then touched base the day before, to ensure everything was on track (just be sure, when coordinating your move, that if you have a very specific date on which you need to move, you indicate that to them - both for pickup and delivery… very important detail).
Our move was a little more complicated because we had two locations from where they had to pick up to deliver to our new location, but it was no problem for this team. In Miami, their awesome crew carefully wrapped everything so well - we didn’t have any issues. They were quick, efficient, well-organized and right on target - picked up from both locations with no problems at all.
And then, at our final destination, we were very impressed with the crew there, as well. Despite a challenging location with a steep driveway, they managed it really well. (Also important you mention any relevant details about steep driveway or multiple levels of the home, etc so the team is aware and can plan accordingly.) We were very grateful for the communication and support from Bill, Josh, and their team leaders, O’Neill and Darrel, and each of the team members were so polite, knowledgeable, helpful, kind, and caring. Highly recommend this team of professionals.
Lyssett,
Thank you so much for taking the time to write us a review! You were a pleasure to work with and if you ever need movers again you know who to call! Thanks for making a BOLD move!
~The Owners @ BMS
Reviewed July 14, 2021
I highly recommend Bold Moving for all of your moving needs. They are very reliable and did exactly everything that they promised. They were on time and very careful with all of our household items - including my $1900 road bicycle. I liked knowing the price upfront and having no surprises. We would use Bold again if we ever move in the future.
Denise,
Thank you for posting about such a positive experience. We appreciate your business and hope you're settling in. Thanks again for making a BOLD move.
~The Owners @ BMS
Reviewed May 21, 2021
I cannot say enough about Bold Movers and Storage! The company’s professionalism and genuine care and understanding towards their customers is not only unusual this day and age but comforting to us, the customer, going through this moving process. The moment I spoke to Josh, who supervised our moved, I felt sure I would not have anything to worry about. Our move from Miami to North Carolina was made unbelievably easy from packing to the care the movers took with our belongings was impressive. Not one piece was damaged! The movers were professional, pleasant, funny, and yes, truly felt like family. Josh even showed up to see how everything was going! Now that is service!!! Mr **, and your crew, you all are amazing! Our heartfelt thanks. If you are looking for a moving company, stop your search! Use Bold Moving And Storage. 5 - star rating is not enough! Thank you Bold & Storage. You are the BEST!
Aline,
Thank you for taking the time to post us a review! We truly appreciate your business and hope you are enjoying NC with your son. If you ever need to make a move again, you know who to call!
~The Owners @ BMS
Reviewed May 16, 2021
I had to relocate a very large home from MD to Southwest FL in a very short time. I inquired with several companies and spoke with Josh. As a former military member and executive level sales and marketing manager myself, I liked his straightforward approach on our initial call. I personally like a straightforward, and honest approach to business. I have seen some less than 5 star ratings on other sites about this company. Most have to do with the direct approach you will get when on the phone. If you are looking for a best friend Bold may not be for the sensitive. The truth is, if you are looking for a no nonsense, hard working team of movers who will take care of your goods, then you truthfully don't need to look elsewhere. Don't waste your valuable time trying to save a dollar. If you have to move, and you want to ensure that your goods make it safely to your next destination. Just call Bold Moving and Storage.
I have already referred my own family, and they will be using Bold when they move in a few months. Big shout out to both moving crews as well. The team Bold had pack and load our stuff in MD did a great job, and the team in FL that unloaded and unpacked our goods where excellent. If you want your valuables moved and handled with care, and you respect a straightforward and honest company. Simply just call Bold Movers.
Rick,
Thank you for taking the time to post us such a positive experience! We hope you're settling in your new home in Florida! Have a good one, and take care.
~The Owners @ BMS
Reviewed May 15, 2021
We were extremely satisfied with how Bold Moving and Storage handled our move from Richmond, VA to Lakewood Ranch, Florida. Everything was wrapped and carefully loaded on the truck. When the truck was unloaded, the workers placed boxes in appropriate rooms and put together the bed that we moved. They had a system for packing and unpacking the truck that best utilized the workers' time. I felt like the company had experienced staff. We will use this company again when the need arises.
Robert,
Thank you for the kind words and for taking the time to write us a review! We appreciate your business, thanks again for making a BOLD move.
~The Owners @ BMS
Reviewed May 12, 2021
The recent move that was undertaken by BMS from Ocala FL to NC could not have gone better. From McNeil and his crew in FL to Ibi and Mike in NC, everything was courteous and professional. The crews were on time, respectful, and attended to all our needs without question. It is not very often that a service company exceeds expectations but BMS did just that. I would not hesitate to recommend them to anyone who is in need of moving services.
Thomas,
You are the man! Thank you so much for the awesome review! I'll be sure to share this with the guys! Thanks again for making a BOLD move!
~The Owners @ BMS
Reviewed April 16, 2021
White glove service. Five star. Highly recommend using bold movers. On time to the minute on both ends. Very professional and courteous. Took great care of my move. Reassembled everything on other end. Staff was very good and easy to work with will use them in the future. For and Additional moving needs if I have other moves in my future. Will be recommending to family and friends going forward.
Ernie,
Thanks so much for taking the time to share your experience! We're happy you're settling in, and if you ever need movers again just give us a call! Thanks again for making a BOLD move!
~The Owners @ BMS
Reviewed March 2, 2021
We have had eight moves and this one was the best. Our furniture was picked up and delivered on time and there was no damage. Both crews were fast, courteous, and professional. They cleaned up the rooms so there was no trash or packing materials for us to pickup.
Gerald,
Thank you so much for taking the time to write us such a positive review! We appreciate your business, thanks again for making a BOLD move!
~The Owners @ BMS
Bold Moving and Storage Company Information
- Company Name:
- Bold Moving and Storage
- Address:
- 6001 Lakeside Avenue Suite 24
- City:
- Richmond
- State/Province:
- VA
- Postal Code:
- 23228
- Country:
- United States
- Website:
- boldmovingandstorage.com
