Bold Moving and Storage Reviews
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About Bold Moving and Storage
Bold Moving and Storage was established on the foundation of respect and integrity. Bold takes pride in providing superior customer service and transparency throughout the entire quoting and moving process. Since it specializes long-distance moves, you can feel confident your items will be safe and securely delivered on-time. All moves can be customized to meet your plans, so call today for your free quote!
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Bold Moving and Storage Reviews
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Reviewed Feb. 11, 2021
Bold Moving is outstanding! They met every date they promised and they did everything that they committed to do for the exact price that was quoted. Additionally, everything was done with a smile and with tremendous care for our furniture and valuables. I would recommend them for all of these reasons and also because they provided packing, shipping, and assembly services for a very reasonable price. Lastly, I want to personally call out and thank the team that worked on our move. Thank you Ali, Abdul, Barry, Lenny, and Michael! You guys helped us to have the smoothest move ever with no drama, no damage, personal care, professionalism, timeliness, cleanliness, and supreme efficiency.
Phil,
Thank you so much for taking the time to post such a positive review for Bold and the team! I'll be sure to share this with Ali and the crew. We appreciate your business, and if you ever need to move again, BOLD is the move.
~The Owners @ BMS
Reviewed Feb. 9, 2021
The Richmond based team did a great job. They were on time, friendly, and thorough. Ian was professional and helped provide guidance to his associates to ensure the job was done right. They were helpful in making suggestions and left my place looking almost spotless. Really want to thank Ian for being a good leader and making the experience stress free.
Tracey,
We'll be sure to share this awesome review with IAN and his team! Thank you so much for taking the time to leave us a recommendation! If you ever need to move again, just give us a call!
~The Owners @ BMS
Reviewed Jan. 31, 2021
Good evening sir. I just want to recap my experience with your company. The 5 man crew that came to Florida for the pick up did an absolute awesome job. I couldn't ask for anything more. The two man crew that came to South Carolina, which were two of the guys that were in Florida is truly top notch. I was very happy to see those two pull up. What an incredible job they did. These guys are such an asset to your company and for it to be successful. Thank you again for everything.
David,
Thank you so much for taking the time to post your positive experience with us! We appreciate you making a BOLD move, and if you ever need to move again; you know who to call! We will share this with the team!
~The Owners @ BMS
Reviewed Dec. 21, 2020
I had a great experience with this company. I have moved 20 times and they would be one of my top movers. They were courteous and went out of their way to help both in loading and unloading. They were timely and made the move easy.
Thank you Cynthia for the feedback, we hope you are settling in nicely in Asheville.
Happy Holidays to you and your family!
~The Owners @ BMS
Reviewed Dec. 12, 2020
Earlier this year, Bold Moving and Storage assisted us with our interstate move. Right from the start, Bill was professional and patient with all of my questions. Ian and his coworkers packed our furniture carefully and were quite polite in their conversations with us. Challenges arose with shutdowns in different states, but they were able to store my items, then coordinate the best time to deliver them. We appreciated their service and professionalism.
Aurora,
Thank you so much for the kind words! We appreciate your business, and if you ever need movers again; you know who to call!
~The Owners @ BMS
Reviewed Dec. 2, 2020
We contacted multiple companies and received multiple quotes. Bold Moving and Storage offered the best value and assured us that our move would be done without issue. Moving day came and they called prior to let us know that they were about an hour away. They showed up, went over all the details of the move (2 storage units and a townhouse) and the contents. They were very professional, careful and pleasant. They inventoried all our items, wrapped everything in blankets and plastic wrap and loaded carefully. We were moving from VA to FL, they arranged for delivery, again followed up with phone calls and text messages on their ETA and worked flawlessly to offload our items into the house and garage.
I cannot say enough about how professional their team was in both the pickup (Ian and crew) and delivery (Ace & Terry). We were very apprehensive about the whole move as neither my wife nor myself had ever hired movers before but this experience has been nothing short of phenomenal. Thank you Bold Moving and Storage for making moving a pleasure and not a pain! A great experience for sure!
Barry,
Thank you so much for the awesome feedback! Please pass on the good word to everyone you know relocating!!! We wish you nothing but the best, if you ever need help moving again; you know who to call!
~The Owners @ BMS
Reviewed Nov. 25, 2020
In short, what a fantastic experience. Crew was extremely conscientious, courteous, careful, and a bunch of other words beginning with "c". Seriously; Jaleel and crew were just outstanding. We spent the better part of two days together, and enjoyed every minute. Hoping they'll be able to be our delivery crew for our trip to New Hampshire!
Michael,
Thank you so much for the awesome review! We appreciate the feedback, I will absolutely share this with Jaleel and the crew!
~The Owners @ BMS
Reviewed Nov. 9, 2020
Leonardo and crew were awesome. They really took great care and made sure our furniture was packed and secure. We had some antique furniture and everything arrived perfectly. Excellent job and cleanup. Placed everything carefully where we wanted it. Thank you.
Jim,
Thank you so much for the awesome feedback! We truly appreciate your business, and we're happy you decided to make a BOLD move! If you ever need movers again; you know who to call!
~The Owners @ BMS
Reviewed July 9, 2020
Many moves and many different companies later, I researched movers for a last trouble free move and found Bold Moving and Storage (BMS). A 5 star rating backed by customer testimonies that told the real story about who and what BMS was really all about. The day of the move came, Ian, Troy, Leo and Demetrius arrived and that's when the real assets of BMS shined. I never saw a moving company take time to ensure everything is wrapped and protected before taking any item to the truck. Even moving items from inside my home out to the truck was done so very carefully as if they were moving the most delicate treasures. This was truly a testament to their work ethic and the company's dedication to their most valued resources, the customer.
I could not believe how hard, how diligent, and how quickly Ian, Troy, Leo and Demetrius carefully loaded the truck and set out for my new home. At my new home destination, the crew continued with their professionalism and hard work, despite the fact they had been working all day in extreme heat, to put all of the items in their new spaces as well as reassembling all the items that had been disassembled for the move. I cannot say enough great things about my moving experience with BMS and especially about the the work done by Ian, Troy, Leo and Demetrius. Thank you gentlemen for going above and beyond to make my last move the very best...God bless each one of you and your families...
V/rRick
Thank you, Rick, for the kind words, those guys are great, and we are happy to have them on our team.
We hope y'all settle in nicely in your new home.
~The Owners @ BMS
Reviewed June 24, 2020
Moving is inherently stressful and our crew went above and beyond to help us have a good experience. Our foreman, Ian, is an ace. He has a consistently positive attitude, attention to detail, and applies expertise gained from years of experience. We want to work with him again, with no hesitation. He is so wise and courteous, we’d trust him to raise our kids.
The crew we had included Neko, Leo and Demetrius and they all were careful and hard-working. Everybody was digging deep to race the freight elevator time restrictions. Even though Bold gave me a higher quote than other moving companies, I knew picking a smaller company that isn’t just a broker would ensure the job would be done with care. Watching the way they filled the truck under Ian’s direction it was clear it was all strategic. Neko is also a professional musician and has great taste in music to listen to while packing and he packed and moved with an efficient rhythm that was straight-up musical.
Leo tackled our entire storage unit and loaded with a quiet efficiency that was surprising in a good way. Demetrius was a packing superstar who went into the kitchen and set to work with laser focus on dishes and fragile things. They were all really nice guys and it was comfortable having them around all day. They were kind to our pets, too! Job very well done.
Carley,
Thank you so much for the awesome review! We're so happy you chose to make a BOLD move! If you ever need to move again, you know who to call!
~The Owners @ BMS
Reviewed June 19, 2020
A wonderfully smooth move with a great team of guys! I was worried, initially, as we have some very heavy furniture and just a ton of books and glassware that had to be moved from a basement into a basement. The move took longer than expected, but I wasn't charged anything more than I'd been estimated and the guys enthusiastically went above and beyond expectations to see to it that we were satisfied. The quote was very reasonable. I would highly recommend Bold Moving to anyone with a pending move!!
Margaret,
We appreciate your business and truly appreciate you taking the time to write us a review. Please pass the good news along; making a BOLD MOVE is the way to go! Thanks again!
~Joshua
Reviewed June 8, 2020
We had a great experience. We went with Bold because Bill was super responsive. We had a full pack which the team handled like pros. Our professionals who helped unload were great, very careful with our stuff but moved quick, and worked together great as a team. We’ve had a lot of movers and this was one of the easiest because of the Bold team.
Thank you, Paul, we hope you enjoy your new home in South Carolina.
~The Owners @ BMS
Reviewed June 7, 2020
I was overall satisfied with my delivery and pickup. The only issues I had was they will not take your empty boxes and the inventory list could be better put to use. Other than that Bold Moving made my move from Virginia to Texas a lot less stressful.
Thank you Mike! We agree there is always room for improvement and thank you for sharing your experience and feedback.
Thank you for making a Bold Move!
~The Owners @ BMS
Reviewed May 31, 2020
I had the privilege of working with a top notch moving team from Bold Moving and Storage Company. We moved from the Atlanta area to Palm Coast, FL. The “A” Team was led by Ian, and included Ibi and Davonta. All three got right to work in Atlanta, loading our furniture, and did not stop until the last piece of furniture was unloaded two days later. (Yes it was a big move!) Not only were they courteous and professional, but it was a downright pleasure to interact with them! Three young professional men who worked extremely well together and knew what it took to get the job done. I highly recommend the company and if you’re lucky enough to get these three, then it’s icing on the cake!!
John,
Thank you for the compliments and kind words.
I will share this with Ian, Ibi and Davonte.
We're happy you chose to make a BOLD move. Enjoy your new home!
~The Owners @ BMS
Reviewed May 21, 2020
Recently hired Bold Moving & Storage for a move from NYC to VA. The team was very helpful in providing flexibility with our move scheduling and ensuring that our final quote was the price we would end up paying. Despite having a slightly higher quote than some of the other providers we contacted, Bold was a great choice for us since we did not have to worry about the quote changing, as we had read can be common with other providers. They were punctual, friendly, and very thorough in packing our furniture which we really appreciated. Having not done a long distance move previously, I found the Bold team to be very direct and great to work with. It was a comfort to know they weren't contracting the job out but rather that it was Bold employees conducting the move from start to finish. We had a great experience with them and would recommend them for sure.
Thank you Johnny for the kind words, and we appreciate your business!
Take care and best of luck!
~The Owners @ BMS
Reviewed May 14, 2020
Cross country move. Bold did a fine job for our move. I was skeptical going into a big move having read plenty of bad reviews about most players in this space. I was very pleasantly surprised - the crew was professional, worked hard, and was courteous, adjusting schedules and what got packed when to suit our family’s needs. They delivered faster than other companies said could be done and were prompt and responsive. I’d recommended them easily.
Thank you Jon,
Moving from Virginia to Oregon is definitely no easy task, and we thank you for the kind words and choosing our company.
Hope y'all enjoy your new home and take care!
~The Owners @ BMS
Reviewed May 6, 2020
I am the CEO of a small woman-owned business in Clifton, VA, **. ** has won several complex contracts with the state of Virginia to provide custom furnishings to various state-run facilities. Bold has been our consolidator and installer. They have done a fantastic job working with us on these projects! They are honorable, positive, and efficient. They communicate well and hire great people. I would recommend them without reservation.
Katie,
Thank you so much for the positive feedback Katie! You're the best! We enjoy working with your company and will continue to do so! We're very happy that you're happy with our services, and if you need anything at all pertaining to moving & installing, you know who to call!
~The Owners @ BMS
Reviewed May 4, 2020
By far the best movers we’ve ever used. Would recommend to anyone! Communication was great, crews were very professional and friendly, and they took care of all of our belongings. Every step of the process was seamless, from the first phone call to obtain a quote all the way to final delivery 2 states away.
Rick,
Thank you so much for making a BOLD move! I will share the review with the whole team! Thank you for the compliments! We appreciate you.
~The Owners @ BMS
Reviewed April 17, 2020
Bold Moving & Storage provided top-notch service moving my parents from one state to another. This was our first time utilizing a moving company and BMS surpassed our expectations. Josh and Bill were in constant contact with us prior to the move ensuring they were at the ready as closing dates changed. They provided three extraordinary, experienced, and caring team members to guide us through the physical move. Rob, Mike and Ali were polite, respectful, thorough, and most importantly, patient. They were very conscientious of CDC protocols throughout the move and tolerated our family's concerns (I admit they were mostly mine). We couldn't have chosen a more perfect team for our needs. Thank you all at Bold Moving and Storage for the excellent service.
Audra,
Thank you for taking the time to write us such a positive review! We truly appreciate your business and we're happy that mom chose to make a BOLD move! If you ever need movers again, you know who to call! We will share this with the whole team, thanks again Audra & Tim!
~The Owners @ BMS
Reviewed April 1, 2020
Great experience. Pick-up and drop-off dates were exactly what were scheduled. Josh and Bill communicated with me from start to finish. All four movers (I can’t remember their names) were excellent. I would definitely recommend Bold Moving and Storage to others.
Tonisha,
Thank you for taking the time to write us a review! We appreciate your business and we're happy you're settling in! We hope more potential clients choose to make a BOLD move just like you did, thanks for the awesome recommendation!
~The Owners @ BMS
Reviewed March 31, 2020
All the way around, we are very happy with the experience. From working with Joshua to the team that showed up, everything was easy, professional and smooth. They packed everything well and securely and took care of our stuff like it was theirs. We are very happy campers.
Peter,
Thank you for the kind words and pleasant review. We appreciate your business and are happy you’re happy! Thanks for making a BOLD move Peter, if you ever need to move again; you know who to call!
~The Owners @ BMS
Reviewed March 11, 2020
My husband and I have had a great experience with Bold. From the first phone call consultation with Josh, to the crew who came to pack us up and then the final two men who delivered our belongings, we were given 5 star service. Josh was able to give us a true transparent cost based on an inventory of all our personal items and furniture. The pricing was truly impossible to beat as we obtained 3 other quotes for the exact same service. If that wasn’t too good to be true, all the men who came to help were very professional and worked long hard hours (we even had to tell the first crew to shut it down at 10pm!). All our belongings were taken care of and nothing was damaged or out of place. The men who came to deliver our items even helped my husband assemble the TVs before they left! We can’t say enough good things about this company. Our expectations were exceeded.
Erica & Jessie,
Thank you so much for taking the time to write us a positive review! We truly appreciate you guys, we appreciate you helping us spread the word! Thank you for making a BOLD move! It truly is the way the only way to move! Enjoy Florida, and if you ever need to move again, you know who to call!
~The Owners @ BMS
Reviewed March 4, 2020
After weeks of researching long distance moving companies online I was so afraid to book and was considering doing the move myself with my husband....until I found Bold Moving and Storage. Joshua was so helpful and I just felt like I could trust him and I’m so glad I did. Everything became easy. They packed me up on the date I needed and. I arrived to Miami Beach and the next morning they were here to unload everything. Jaleel, Ian, Barry and the whole staff was an absolute pleasure to work with and I couldn’t recommend them more....I’ll never call another moving company. Bold is the way to go. Thanks so much for making such a stressful event go smooth and seamless.
Ani,
Thank you so much for taking the time to post us such a positive review. You were a pleasure to work with! Enjoy the sun down in Miami Beach, and if you ever need to move again, you know who to call!
~The Owners @ BMS
Reviewed March 3, 2020
Outstanding! Non stop hard workers and top notch professionals. Would hire again and highly recommend to others. Movers were Ian, Rome, And Josh. They worked non - stop for 12+ hours. I’ve never seen guys work that hard. Thanks!!!
James,
Thank you for taking the time to compliment the guys, I'll let them know!
We appreciate your business, thanks again for making a BOLD move! Enjoy your new home!
~The Owners @ BMS
Reviewed Feb. 27, 2020
Nico and his crew are fantastic. They were meticulous and worked really fast. They were careful with my dogs and asked when they were not sure of anything. They were polite and took care of my belongings. When I missed items they were patient with me and packed the items. I can highly recommend them.
Carol-Ann,
Thank you so much for the awesome review! We appreciate your business, and if you ever need to move again; give us a call!
~The Owners @ BMS
Reviewed Feb. 24, 2020
I recently accepted a job in Texas and had to relocate from NJ. My company had given me a name of a mover they used, but I wanted to compare as I had no idea what this would cost. I googled consumer affairs and Bold Moving and Storage came up and immediately reached out. Spoke to Bill the owner, who was very pleasant explained the process in detail and gave me a quote much cheaper than the first company. He was very accurate! I agreed and booked them for the move. Moving day came and I must say, I have never seen such a professional, well mannered, pleasant crew. They arrived promptly at scheduled time.
Ian was the lead of the Operations and he did not play. He gave the orders and made sure everything was accurately done. This team worked so hard from the minute they walked in until they left. Everything was meticulously wrapped and placed in moving truck. I was so impressed! I would not use anyone else for any future moves. Thank you Bill and your team. You have made this relocating process so easy and stress free. You deserve more than 5 Star. Sincerely, Gracy V.
Gracy,
Thank you so much for taking the time to post us such a positive review! We truly appreciate the feedback and recommendation! Thank you for making a BOLD move, and we look forward to finishing strong in Texas!
~The Owners @ BMS
Reviewed Dec. 18, 2019
I hired these guys based on good reviews, and I really wanted to like them, but....unfortunately I have mostly negative things to say. The positive first: 1. Arrived basically as planned at both origin and destination. 2. Packers and unpackers were courteous enough. The negative:
1. COMMUNICATION. This is the main issue that prompted me to write this review. Despite all of the negative below, I would have been reasonably satisfied if they had consistently communicated throughout the entire process.
2. Damages to personal property and premises. As noted by another recent review, many items were damaged. This included major dents in the walls at both origin and destination.
3. False assurances. One of the unpackers took pictures of all the damaged items and assured us he would file an insurance claim on our behalf. After much back and forth with the insurance company, it's clear that this was not done. I filed the claim, which entailed an unreasonable amount of work (see below).
4. Careless driving? I'm not sure how, but somehow these guys managed to run over two security cameras owned by the building where we were renting our apartment. Rather than own up to it, they threw them in the bushes. When confronted by a building manager, they admitted to the damage and assured him they would pay the $3600 bill. However, they have not done so. See #7 below.
5. This is minor but -- if you want to plan your travel, please note that these guys won't give you a particular day for pick up or delivery. It's always a two-day window until the day before. (To be fair, in our case they ended up showing up on the specific day we preferred at both ends.)
6. The claims process. Given all of the damaged items, we elected to attempt to file our own claim with the "insurance company". Although the movers repeatedly referred to this as an insurance process (and even bragged about how good it was), the website for this company says they are not an insurance company and they merely make recommendations to the movers. Furthermore, they make the process incredibly tedious, presumably hoping that nobody will actually file.
7. UNPROFESSIONAL AND UNETHICAL. I waited 6 months to post this review hoping that the owner would respond to my repeated communication and pay the bill he said he would pay. However, the $3600 bill for the damages detailed in #4 above is outstanding and he has been ignoring me. Beware of this company. Do not hire.
Susan,
We have never not communicated with you, but if you have not reached out to us in six months, how are we supposed to know you still have an issue?
For the damaged household good items, we sent you the documentation to file a claim, this process is specific to the rules set forth by the dot. We have to follow the rules for that, and it really is not that tedious, you file it online, submit some photos and can be as easy as you make it.
We are deeply sorry you feel that way about our company, however we provided insurance information on the vehicles for the damage to your building, and it was and is up to them to file a claim with them. The driver submitted his information to the building, and also to you, and we notified the building of the damage.
I have called you multiple times with no answer , and no response, to further assist you with this process.
We take pride in our work, we do a good job, and unfortunately some things happen, we are not perfect and do not claim to be, but one thing that we are, is accountable and professional.
We have good people that work for us.
~The Owners @ BMS
Reviewed Dec. 9, 2019
I had a full house that was loaded and unloaded by the professional people. The team was so great to work with and would recommend them to everyone moving. The most honest team to work with, they went above and beyond to help us.
Thank you Norma for the kind words, we appreciate your feedback and hope that you are settling in to your new Maine house quite nicely.
Happy Holidays
-The Owners @ BMS
Reviewed Nov. 15, 2019
The moving experience we had was great. Dealing with one person to set up and coordinate things made the moving go very smoothly. Response to questions was fast. I have had to move multiple times and this is the only time where the experience was good. The quotes were accurate and the information I was given was realistic. Would definitely recommend the company and if I ever need to move again, I will be calling BOLD Moving and Storage!
Elisa,
Thank you for taking the time to write us such a nice review! We truly appreciate your compliments! I will relay to the entire pick up crew! We appreciate your business, and we're happy you made a BOLD move!
We hope you're settling into your new home!
~The Owners @ BMS
Reviewed Nov. 6, 2019
From the time we booked our move to the time the movers came and packed up our house all the way though dropping everything off, our experience has been amazing. Bold Movers is a professional company start to finish and their work speaks for itself. I will be recommending to my friends and family.
Russell,
Thank you for the kind words brother! We appreciate your business and had a pleasure working with you.
~The Owners @ BMS
Reviewed Nov. 5, 2019
I have move plenty times in my life and this guys were amazing. What a pleasure to do business with this movers. From A to Z. Just amazing. I will recommend them to anybody. They were there on time, finish on time and most important got my furniture on time.
Carlos,
Thank you for the awesome review!
You're a great guy, thank you for your business.
~The Owners @ BMS
Reviewed Oct. 26, 2019
Great company. From the first phone call to the delivery. Fantastic experience. The moving crew was absolutely wonderful handling everything carefully and without damaging anything throughout the course of the move. I would definitely recommend BOLD to anyone that needs to move. Thanks again!
Lorenzo,
Thank you for the compliment my friend! We're happy you're settling into your new home!
Thank you for your business, and thank you for making a BOLD move!
~The Owners @ BMS
Reviewed Sept. 14, 2019
A couple months ago I moved from Washington DC to the Kansas City area. I found the whole process to be excellent, from getting a quote to scheduling a date, to the actual move. Communication was always very clear and responses were prompt. There was one hiccup in moving in where an existing light fixture in the new home was cracked. We are currently working through that though, and the company has been very reasonable to work with to come to resolution. I definitely recommend hiring these folks for your next move.
Kevin,
Thank you so much for taking the time to write us a 5 star review!!
You had the pleasure of working with Carlos, he is an awesome guy with a big personality! We're happy you're happy and thank again for making a Bold move!
~The Owners @ BMS
Reviewed Aug. 31, 2019
Very professional, very clear communication. Very thorough, conscientious and courteous, their packing practices are. I recommend Bold Moving and Storage without hesitation or caveat and will use them again. Fearless moving.
Steve,
Thank you so much for taking the time to post us an awesome review!
We appreciate your business, thanks again for making a BOLD move!
~The Owners @ BMS
Reviewed Aug. 14, 2019
Hired Bold Moving and Storage to transport our belongings from California to Texas. Joshua ** was our contact person. He said all the right things in the beginning and I felt comfortable hiring them. Once the time got closer to the actual move he disappeared. My furniture arrived with not much damage but I was told by Joshua that he would be "with me all the way" and that I did not need to worry and to call him any time. He did not return phone calls and did not return any emails once the furniture was picked up. So what could have turned out being a good experience did not. Bold Moving and Storage may be a good company but my experience would lead me to not recommend them.
Martha,
(This is Joshua)From the "get-go," I explained to you that we didn't have trucks in California and if you wanted my referral I would be more than happy to set you up with a company based out of California.
I only had one missed call from you, which I returned. As far as the email you sent over; I immediately sent that over to the company I referred you to.
I'm sorry the move didn't go exactly how you planned it, had this been a BOLD move I can assure you, there would have been no hiccup whatsoever.
We wish you nothing but the best.
~The Owners @ BMS
Updated review: Aug. 6, 2019
I need to update my review. Bold Moving & Storage reached out today to express their displeasure with my moving experience and offered to replace the damaged items I was concerned with. Josh and Bill, the two owners of the company took time out of their day to listen to my experience and see how they could help and improve the experience for their other customers. Although moving across the country can be scary, and often times things go wrong, having two owners care about your individual case is a huge benefit of using Bold Moving and Storage.
(Client's Response after resolution)
Original Review: Aug. 2, 2019
When my fiancé and I found out that we were moving across the country, we immediately began researching moving companies and ultimately chose Bold Moving & Storage after reading all of the positive reviews. We were contacted by Josh who was initially professional and helpful. However, that quickly changed when issues started to arise such as holes in the walls (done by his employees), broken furniture, and missing paperwork.
We have called multiple times and no one will call us back. All of the furniture items that were packed by the Bold Moving & Storage employees arrived broken and/or damaged. The furniture/items that we packed by us were not broken or damaged, but the boxes and containers that we used were crushed and will not be able to be used in the future. Bold Moving & Storage offers furniture disassembly, however, they simply broke our bed frame into so many pieces that it cannot be put back together. Additionally, they offer mattress covers and lamp boxes for an extra fee (which we paid).
When the mattresses and lamps arrived, the mattress covers had been ripped in multiple places which resulted in the mattresses being filthy and the lamp boxes had been crushed which resulted in the lamp shades being unusable. Finally, the employees did not provide us with a receipt of service, so we cannot move forward with making a claim for our broken furniture.
As noted above, we have called countless times to receive this receipt. Our calls are either ignored or we are told it will be e-mailed to us, and it never arrives. Please DO NOT be fooled by the positive reviews left previously. One was even written by the owner of the company (Josh), so we are not sure if the reviews are even real. We do not want anyone else to experience what we have gone through. Moving across the country is hard enough; no one deserves these extra headaches.
Original Review: July 12, 2019
I have had a few issues with this company. I will not go into detail until they have an opportunity to fully respond. Unfortunately, texts and phone calls seem to not be answered, or just ignored. I initially contacted Kevin and explained the problems I'd experienced. He asked me to send him and email with pictures, which I did. I received an email from him directing me to a Claims Website. I've tried contacting Kevin by text and phone call looking for additional information. No response.
I then received a phone call from Raul offering his help and apologizing for the damages that had occurred. He stated he would send a Claim Form to me directly. I never received the Claim Form. I then sent a text to Kevin and Raul. No response from either of them. Later the same day I received a phone call from Kathy. During this phone call Raul told Kathy that since I had not received the Claim Form, he was emailing it to me again. During this phone call with Kathy she told me she would now be my contact regarding the claim. I received a text after the phone call with Kathy that one (1) issue was being handled. Today, having not received the email with the Claim Form, I tried calling Kathy and now Kathy won't answer my calls. I'm left wondering what my next step should be.
Jean,
We absolutely apologize for anything that didn’t go “according to plan.” We know moving is stressful enough. You moved in the busiest week of the year, and we’re truly sorry if we missed any calls.
We have since rectified the situation and are very happy that you’re satisfied! Thank you so much for making a Bold move!
~The Owners @BMS
Reviewed July 9, 2019
BOLD is the best company I could have chosen for my move. They responded immediately, accurately and patiently to my many questions and concerns. They built custom crates for my large, easily-damaged items and carefully packed everything from antique dishes and furniture to odd-sized, fragile collectibles. The team was amazing, working fast, efficiently, and as long as it took to do everything right. Pickup and delivery dates were exactly as promised. I was really worried moving would be a nightmare but with BOLD it I could actually relax. I highly recommend them.
Morita,
Thank you for taking the time to write us a nice review! We appreciate the positive feedback! Thanks again for making a Bold move! And if you ever need our help again, feel free to reach out!
~The Owners @ BMS
Reviewed July 5, 2019
This moving company is HORRIBLE! I will detail everything below, but in summary, they lie, they break things, they don’t listen, they only move half your stuff, they don’t admit fault, they leave your doors and windows unlocked, they don’t communicate with you, they are a horrible moving company. I am attaching photos of the stuff they left at the first house and the stuff they broke at the second house.
First of all, throughout this process, everyone kept saying they were overly gentle and meticulous and that they almost “cared TOO much” and handled everything with kid gloves. They said I wouldn’t need to get insurance and that everything would be fine. Gave Bill a list of all the things in my house. He said it was an estimate of how much stuff I had and would be adjusted as needed when they came to pick everything up. He was estimating. I assumed it was so they knew which size truck to bring, how many guys to bring, etc. He also said the cost was by weight, so one third down payment was just a rough estimate. He sent me an e-document to sign, which I did. He never emailed me a copy of the inventory list.
Wednesday June 19th I called to see when they’d be coming on Friday. They said 8 or 9 am. Thursday night June 20th they called to say it would be more like 11:30 since their truck broke down and they had to rent a truck in the morning. Emailed me the inventory when I said I hadn’t gotten it before. They showed up at 3:30. TK(?) the foreman, another guy, and another guy for whom it was his first day on the job. I showed the foreman (TK?) exactly what was to be moved (ie everything that wasn’t labeled “stay”). Movers often forget to check back porches, so I specifically showed him the back porch. He said “Okay, I’ll load that on the truck last”. (None of it ever got loaded).
TK took 30 minutes to go through the paperwork. He had to borrow a pen. It was apparently his second time doing the paperwork part and he obviously didn’t know what he was doing. He was already giving off a careless vibe. He had me sign and initial things. Then he had me pay, I paid by check, then he took a picture of the front and back. I asked if they’d be able to unload the same day. He said if they did it would be really late. I said I was going to leave to go unlock the house in Richmond for them. They said people didn’t usually leave. I told them I needed to prep stuff.
I didn’t realize I wasn’t actually supposed to leave because they would do a walk-through at the end. No one told me about a walk through. So he had me sign some extra inventory sheets in advance (when I was signing and putting the time and date, he said it was 3:45, but it was definitely closer to 4:15 when I checked a minute later). I was under the impression that it was up to me whether I stuck around or if I trusted them not to steal crap. Again, didn’t know about the walk-through. Also during this process I asked him about the weight thing and he said they don’t do it that way, that instead I pay by cubic foot.
I went up to Richmond and spent the night. They said they’d be there by 8am to unload. When I didn’t hear anything by 9am I called. My parents in the meantime, went to the house in Raleigh to clean it and found that a LOT of stuff had been left behind, including every single thing in the carport that I’d specifically pointed out. They had also left the door unlock and the windows open. I had SPECIFICALLY said to lock up when they left.
So my parents sent me photos. I called Bill and he eventually called me back. I told him the problem and he was kind of like “well, they loaded everything that was listed on the inventory” (which wasn’t true in the first place). Even if that were true, the foreman should have called to tell me they were leaving things behind. Then I texted him pictures and he was like “Yeah, there isn’t really an excuse for that.” Also, the mailbox had been knocked off its post. I presume it was the truck pulling out of the driveway.
They said “they got a late start and one of the guys had a death in the family” and that it would be somewhere between 10 and 1 but probably around 11:30. They showed up at 12:30. It was just two guys, the warehouse manager (foreman) and one of the guys from yesterday (who apparently had the death in his family, and wasn’t supposed to come to work, but they needed him to come).
The guy from the day before, as soon as he walked in the door, apologized profusely for leaving things behind and for being so careless. He said he wanted to stay and finish the job but that he had to do what the foreman said. He was like, “Yeah, TK dropped your bookshelf and the bottom broke and he broke a light bulb (because they didn’t remove them or wrap them whatsoever. My parents had to clean up the glass shards at the house).
Both of these guys said TK kind of sucked and that all the good guys were sent on “big moves”, ie rich people who were paying the lots of money to go to CA and MA and IL and FL. Then they stood around for 45 minutes while we waited for authorization from some guy on the phone for my payment. These guys had to borrow a pen also. And later a sharpie. How do they not have this stuff with them?? They were looking up my credit card on file or something.
Finally the foreman called the guy back, who couldn’t do it or something. Then Bill called me to say that some guy was driving up from Florida and could get the rest of my stuff on the way. He said it would be Sunday or at least by the end of the week. He wasn’t sure. He asked if they started moving stuff and I said yes, that they had JUST started (at 2:30) because we were still waiting for them to authorize the credit card payment. Bill said he didn’t have my pick-up payment on file. When I told him I paid with a check he was like “Well, I haven’t seen it, do you have a record of that?" (Later he said he found it, it was in the safe. How do you not check the safe??) Bill said “Tell the guys to go ahead, I’ll take care of the credit card”. These guys had to borrow a pen also. And later a sharpie. How do they not have this stuff with them?? I signed the documents.
The guys worked for a few hours (slowly) and then took a long lunch break. They stayed until 9:30 pm. They were overheated and hadn’t brought enough water. They completely sucked at unpacking. The foreman doesn’t usually do the moving and it showed. And he complained that they didn’t have enough people because it was the busy season. (Then don’t accept jobs you can’t do!) I took pictures of some of their poor unpacking. Boxes were crushed (which may have occurred when the other crew packed the truck the day before), they kept stacking things precariously that they were about to tip over. They just put stuff haphazard all over the house. Boxes were everywhere, not piled together or stacked well. Nowhere to walk because of that.
They didn’t move the furniture in first (like any of it!) which they should have done so that you can actually put the boxes on the shelves, or at the very least have shelves to put things on as you unpack. They assembled my bed backwards, didn’t put them on the bed raisers, and the headboard had been damaged or something, as it was all crooked. So I moved the headboard, took off the 90 lb mattress and box spring and turned the frame around. I put the frame on the raisers, put the box spring on, then wrestled the mattress back on. One of the guys just looked at me struggling and then walked the other way.
I was using a headlamp because there were no overhead lights in that room. The guys were working in the dark because apparently neither had a flashlight. I also moved two 7-foot book cases into one room because they didn’t listen when I said all three go against the same wall. They struggled to follow simple instructions.
When I was doing the bed raisers I found someone had taped a whole bunch of loose screws, nuts and bolts onto them. NO IDEA what that hardware goes too. And neither did the two guys. Probably it was TK or the new guy that did that. AT least half of all the pegs that support bookshelves fell off. I found 4 in the parking lot, 3 in the truck, 2 on the floor in my house, and am still missing at least 3. Actually, I still haven’t found any of the 12 that go with a different book shelf. They put bookshelves upside down (despite the bottom obviously being wood, not white paint like the top).
Unlike Bill or the first foreman, this foreman said I wasn’t paying by weight or cubic foot but instead that it was a flat rate. When they finally left at 9:30 pm, I noticed they had forgotten their paperwork. I was about to bring it out to them when the foreman came back in to give me another shelf peg he found in the parking lot. I handed him the paperwork and he was like “Oh yeah, whew, thanks”. He started to walk out and I asked if there was a copy for me or a receipt or something (I hadn’t received any payment confirmation for either of my previous payments by check and credit card). He started to say no, then I asked him if there was a carbon copy, and he was like “Oh yeah, here, you can have these.”
Bill called to say the guy (Ian) was actually coming up to pick up the rest of my stuff in 2-3 hours. My parents moved all the stuff into one place so they couldn’t forget things. They also stayed at the house until 6:30 or later until the guy was done. Ian told my parents he would deliver tomorrow but that it was up to the scheduling guys to decide what time. I called Bill and asked him to make my delivery as early as possible. The delivery guy called that night and said he could come at 8 am. I said great. He came around 8:30 (I think) and unloaded until 12:30. He was great. He was efficient, polite, smart, spatially aware (ie stacking boxes well, consolidating things into smaller areas instead of spreading stuff out one layer deep). I helped him so it would go faster. Frankly, he was the only person at this company that was good at their job.
They made me pay the deposit to reserve the movers, then they made me pay before they started moving stuff into the truck and had me pay the last portion before they started unloading the truck. I wouldn’t have paid them the unload fee because it had sucked so bad, but I figured they’d hold the rest of my stuff that had been left behind hostage until I paid, and I start my job in 2 days and need my stuff. Me (and my parents) had to stay most/all of three days to supervise a job that should have been done in a day without supervision.
Jennifer,
We are sorry you feel that way about our company, and we have reached out to you multiple times to fix this.
As far as the left over items; you left our crew alone in your house, so they did not have an opportunity to do a final walk thru with you. This is super important so that we do not leave any items behind.
Once you let us know that there were items left over, we immediately sent another crew to your items the same day you let us know about it, and picked up the remaining items and delivered the very next day. That is a fact.
As far as the one item that was a little damaged, we offered to send a professional woodworker and contractor over to your home to fix the item; which you declined, and we also sent you all of the paperwork to file a claim.
We are including text messages which state your overall satisfaction with us rectifying the issue, where you say excellent and awesome and seem to be happy with the service.
We have no issue being accountable to your issues, but if we are not given an opportunity to rectify them, how can we?
Your response to us; you would rather us get a negative review versus us providing remedy.
Thank you for your business, and if you'd like to resolve this please give us a call right away.
~The Owners @ BMS
Reviewed June 27, 2019
The mover who picked up my move had a lot of issues that made the move more difficult, in the end, the owners have reached out and are working to make it right. They have apologized for the issues and have agreed to compensate me $800 dollars. Patrick the mover who delivered my belongings was incredible. He was caring and considerate, he went above and beyond to make sure things were done right. If you have a move I would request Patrick and ROC these two guys are excellent.
Kathleen,
Thank you so much for the feedback. We had a conversation with that foreman, and went over how we could've avoided the hiccups with simple communication. We truly appreciate you bringing those issues to our attention.
We have also let Patrick know of how good of a job he did on the move! Thank you for the compliments! And although it is rare to find people like him, we are always in search of great employees!
Thank you again for making a Bold move!
~The Owners @ BMS
Bold Moving and Storage Company Information
- Company Name:
- Bold Moving and Storage
- Address:
- 6001 Lakeside Avenue Suite 24
- City:
- Richmond
- State/Province:
- VA
- Postal Code:
- 23228
- Country:
- United States
- Website:
- boldmovingandstorage.com
