Awntech Reviews

I purchased the awning directly through the company thinking this would be the best way. (No middle man/provider.) Purchasing was an easy streamline experience. Shipping was late, box came damaged, the fabric for the awning was extremely visibly damaged without even having to open the plastic wrap that it came in… I opened the remainder of the package and proceeded to inventory the rest of the awning. The directions to put the awning together were not accurate at all and was a one size fits as all type of description which is ridiculous considering the awnings are available in MANY different sizes, shapes, and colors. There was no mounting material sent with the awning. Just a note in the instruction booklet stating I would have to go to the hardware store and purchase mounting hardware… Ridiculous…

I bought an Awntech Hampton Awning and it was up 3 months and valance got holes from the bolts the manufacturer put on rail. They said it was too windy where I live, so it is not covered under warranty.

From start to finish, there wasn't any customer service available. Ended at different location and left to resolve with afternoon deadline. Requested Manager and supposedly Emily is the so-called manager and unable to resolve the problem. Poorest business ethics encountered with a product website only. Avoid.

I purchased a Destin 16ft motorized retractable awning in June of this year. It came with a defective arm which Awntech replaced free of charge but I had to pay the contractor to come back out and reinstall it. Since then, my remote won't stay paired with the awning. I've had to re-pair it dozens of times and now it won't pair at all. You can't get a live person on the phone when you call and they are not prompt about returning calls. I'm extremely disappointed! I spent $2300 on a motorized awning that I can't use unless I manually extend/retract it. I absolutely would not recommend Awntech. Had I known that their customer service was so poor, I would not have purchased from them.

Would not recommend at all! Has never been out in 30 MPH winds (top winds they claim it will hold up to) - 20 MPH tops but I can see that one arm is bent. It has so much creaking and bouncing in the lightest wind. I'm too anxious to keep it open ever!! I'm afraid it will come down on me or my dog! You can see in the pics the right arm is lower than the left. You can feel it 'tighter' when closing (manual) the shade.

My wife and I would like to purchase several new awnings, and we have left messages for Awntech that have gone unreturned. That is not a good sign. When we called again this afternoon, a message says to send an email? A company that has a listed phone number that is unattended is another thing that makes us cautious. We will now look elsewhere.

This is the second time in less than a week that the remote stopped working. Last time it took 24 hours and numerous tries to re-pair the remote to the motor. This time I can’t pair the two. Of course when you call, you have to leave a number and they will call you back in 24 hours. It’s a crap shoot if you’re around the product. Right now I would not recommend this product. I’ve only had this new product about 30 days. Customer Service isn’t there either.

Awntech has a 7 day warranty. Get your awning up quick, any damages you need to report in that 7 day window. We now have a ripped, dented, sad looking awning. Pay a little more and get a quality awning. I had to wait on a contractor to come instill my 16' awning, about 4 weeks. When the awning was extended it had a ripped down one of the creases in the actual awning, a big dent in the barrel where the awning rolls up on and scratches on the extension arms. This company does not stand behind their product and I guess that's because they know it's cheaply made. Honestly, pay a little more and get a quality awning. I'm patiently waiting for this to blow off my house so I can buy a better brand. Btw, Awntech offered me a discount on replacement parts as a compensation, add insult to injury right there.

In 2018, I purchased a 18' partially enclosed, motorized awning from Awntech. The product was delivered in a well packed container with no damage. The fabric was good quality and the equipment was manufactured without any obvious defects. It took some effort to install the awning because I didn't heed their recommendation to use 2 people for installation. After installing it, the awning has worked perfectly for 3 years until just recently. When extending the awning, it wouldn't stop at its programmed stopping point. It would keep going, roll over and retract back to its original position. I called to report the problem and they responded immediately. They walked me through the process of readjusting the awning and it's working perfectly again. Awntech produces an excellent product and their customer service equals their product.

We bought an Awntech Maui 14’x12’ motorized awning in May 2019. We mistakenly thought it would be a pleasant convenience. Out of the box the awning fabric rolls up wrinkled on the roller, bags in the middle, allows the lightest sprinkling of dew or rain to pool in the middle, and appears very cheap and unstable. We bought the extended version of the awning, but we are afraid to fully extend it for fear it will collapse on us. If you open the awning a by mere 2’ water will pool in the middle.