Awntech

This is the second time in less than a week that the remote stopped working. Last time it took 24 hours and numerous tries to re-pair the remote to the motor. This time I can’t pair the two. Of course when you call, you have to leave a number and they will call you back in 24 hours. It’s a crap shoot if you’re around the product. Right now I would not recommend this product. I’ve only had this new product about 30 days. Customer Service isn’t there either.

Awntech has a 7 day warranty. Get your awning up quick, any damages you need to report in that 7 day window. We now have a ripped, dented, sad looking awning. Pay a little more and get a quality awning. I had to wait on a contractor to come instill my 16' awning, about 4 weeks. When the awning was extended it had a ripped down one of the creases in the actual awning, a big dent in the barrel where the awning rolls up on and scratches on the extension arms. This company does not stand behind their product and I guess that's because they know it's cheaply made. Honestly, pay a little more and get a quality awning. I'm patiently waiting for this to blow off my house so I can buy a better brand. Btw, Awntech offered me a discount on replacement parts as a compensation, add insult to injury right there.

In 2018, I purchased a 18' partially enclosed, motorized awning from Awntech. The product was delivered in a well packed container with no damage. The fabric was good quality and the equipment was manufactured without any obvious defects. It took some effort to install the awning because I didn't heed their recommendation to use 2 people for installation. After installing it, the awning has worked perfectly for 3 years until just recently. When extending the awning, it wouldn't stop at its programmed stopping point. It would keep going, roll over and retract back to its original position. I called to report the problem and they responded immediately. They walked me through the process of readjusting the awning and it's working perfectly again. Awntech produces an excellent product and their customer service equals their product.

We bought an Awntech Maui 14’x12’ motorized awning in May 2019. We mistakenly thought it would be a pleasant convenience. Out of the box the awning fabric rolls up wrinkled on the roller, bags in the middle, allows the lightest sprinkling of dew or rain to pool in the middle, and appears very cheap and unstable. We bought the extended version of the awning, but we are afraid to fully extend it for fear it will collapse on us. If you open the awning a by mere 2’ water will pool in the middle.

The photos on their website didn't match the product we received so I asked to exchange it and they wouldn't help. They ended up charging us for a replacement and said they'd ship it express due to our issue, then failed to do so, with the replacement arriving almost a week late.

Felt like we paid 900.00 for a toy. Could have gotten more shade from a umbrella. After we received the package it sat until weather was nice enough to install. Winds were really bad. Took our old Sunsetter (manual) down, put up new Motorized Awntech & was so disappointed. VERY VERY SMALL. :( 30 day return was up, So we are stuck with it. Moved it around back over our galvanized metal pool & almost doesn't shade it. NEXT TIME UMBRELLA FROM LOWE'S!!!

12 Days ago I emailed Awntech a question, with photos of where I wanted to install the awning. The question was, can I under-mount (to the 'ceiling' of our porch balcony) or side-mount the awning (connect it to the two side walls). I got one response, May 3, saying "please call me, I don't understand your question" from Shawn **. Since then I've called and left 3 messages and emailed an even more detailed explanation of the question, with no response. It's tiresome to have to try so hard just to get an answer when I'm potentially going to spend thousands of dollars with them. After having read the other reviews about the quality, it sounds like I need to look for an alternative awning.

I purchased 2 awnings to add some finishing touches to the front of the house I built this past year. I ordered the awnings before the interior walls were insulated and dry walled - strictly to be assured of solid wood backing. I removed the units from the box, looked them over and roughed in the wood placement based on the brackets length and the instructions provided (directions confusing at best). Well... its finishing touches now, and the awnings DON'T FIT! The smaller awning, albeit complete, was welded up crooked, the brackets were twisted and didn't match. The larger unit (for over the front door), that was another problem, that awning didn't bolt together at all. It wasn't twisted, it was 2" short of mating with its intended parts.

In May 2013 we purchased the above awning. It was shipped and we paid someone to install it for us. After it was attached we noticed a defect to the awning. We paid to have the same person take the awning down and we returned it to Home Depot. In a few weeks we received a new awning and again paid to have that installed. We used the awning that summer and the summer of 2014. We just opened the awning for this summer. The wind began to blow that night and we immediately attempted to close the awning, but it would not close. The wind ruined the awning before we could do anything about it. We do not want to have the awning replaced again, as each time we have to pay to have it installed and reinstalled.

As others have mentioned the fabric doesn't hold up. In my case I reported to Awntech the problem after the third year of use. After a few phone calls and negotiation they agreed to sell me a new awning at a reduced charge. After I installed the new awning, no simple task, the motor started to act up. I again contacted Awntech and was told that they experienced problems with the motor they sent me and they had no more replacement motors and I'd have to buy a new one. Since I already had over $2,500 sunk into the awning I did purchased a new motor. I was assured multiple times by ** the process was a simple remove and replace. I hired a contractor to do the job. The awning was removed, the motor replaced and the awning replaced but problems arose.