Sunesta Retractable Awnings Reviews

Very disappointed. Bought a large, motorized (and costly) awning from Sunesta. Bought it specifically for our summer reunion. At the end of the reunion, I showed 30 people how it closed and it malfunctioned. It does not, will not, retract... I placed 3 calls the next week. Hoping to get it repaired before our next gathering. That's 2 days away. Hoping it will be repaired and soon. Deeply irritated that it malfunctioned so soon!! Does not bode well for the future. Also, not pleased that I've had to make 3 calls to have it addressed.

We had a Sunesta Salesperson stopover. He assured us that the retractable awning would be just what we needed. After they installed it, it would squeak and creak when extended, it would knock when retracted, we live on a windy ridge. The salesman said it would be fine. It has never stayed out for over 25 minutes. They have adjusted the wind sensor several times. We spent over $12000 for something that does not work. Asher lasting Exteriors the installing contractor will not return my calls. Piece of crap!!!

I purchased 5 retractable Sunesta screens in 2017 and have had many issues with one of them. The installer Mr. ** had measured all the area that needed to be screened and told me that everything has to be flushed before installing the screens. After flushing all the areas Mr. ** inspected it and brought the screens to be installed, but one of the screens had an issue. There is a gas valve located on one side of the fireplace where the track was supposed to be installed and to his surprise (his measurements were not correct) the valve was in the way so I cut the wall and moved the gas valve after he requested it, but the track was still off by about over an inch. He installed the screen anyway and told me its all good and tried it a few times.

Purchased retractable awning with remote in May 2018. Was installed in one day in July. The installers came and went while we were at work. They left a long handle thing laying under where the awning was installed. No explanation of anything, no paperwork, and no follow up call from sales person to see if everything went ok. We spent over $11,000 on this so I was not too happy about that. We still don't know what the long handle is, as there is no where to attach it to the awning. It is motorized, so we are not sure what that is about.

It took almost a year from the time we ordered 4 residential screens before the job was completed. It kept going back and forth between the dealer blaming the Sunesta company and the Sunesta company blaming our dealer. It finally got completed only to last about 6 months and our screen started to come apart. Here we go again, it's now going on 2 months and we are minus a screen. Now the dealer blaming the Sunesta company and of course they are blaming the dealer. But they had our screen to make a pattern and it came back too big. Don't know what's going on but there it is.

I purchased retractable awning from Sunesta and in less than 2 years motor went bad and they agreed to replace it but it took two months shipping from Florida then was lost then I couldn't get them to return my calls in a timely manner then when the motor finally came in and they replaced it it cost over $300 which I felt was unfair when the motor had a five-year guarantee their warranty means nothing it's just a money maker to get it replaced. I paid $5000 for the awning initially and felt that when it went bad in less than two years it should've also been covered to replace it these people are horrible. For 5000.00 it's unexcusable to be without it for 2 of the hottest summer months we have had in years! It doesn't take 8 weeks for ups to deliver to Ohio from florida.

The installers were awesome. Showed up when they said they would, finished the job in a timely manner. Never cut any corners throughout the whole process. Very satisfied with installation. The product comes with a reasonable warranty. It holds out for the product to make it an overall solid purchase. The coverage for the term of its life versus its purpose and use, more than equals out over the long run. I went with a retractable model and it's rather easy to pull it out and put it back. Seems really durable by comparison to other retractable awnings that I have owned at previous locations. Also helps keep it cool. Ok in terms of its overall strength. It is wonderful. Solid construction, excellent binding to the framework. I mean really nailed on the quality of the awning.

The installation process was much easier than we ever thought. There was no needed effort on our part for any inconvenience or cleanup. The time it took to install was on schedule and went smoothly. The warranty that comes with the product is well written and covers everything that would involve potential problems in regards to awnings. We felt secure about the purchase knowing that the company would take care of any issues as documented in the written warranty. There were options according to the type of awning choice in regards to use of the product. When manually using them there is minimal effort and can be conducted with ease. Care and usage are quality. The awnings are as expected even at first glance, very well made and with l materials. Any issues or concerns especially when it comes to weather are addressed by the installers and before purchase. One can feel secure that they will remain intact when exposed to the elements.

The people who came to install were very professional and endearing. They were in and out quickly which I appreciate because it was expensive. From wind damage to hail I am protected under my warranty which to me is a huge advantage because you never know what is going to happen to it. It is pretty easy to use I have kids and a husband and they can do it so that's important to me to not be the only one that knows how to work the darn thing. It is very durable this year. We've had multiple thunderstorms and it has remained intact as well as hit it with a bat on accident and is okay so that's good.

They did all the work for me. I'd get another from them if I needed one. They are a really great company and do great work. Got a really good warranty with it. They offer a long one and that's the best way to go for me. I would surely get the same one if I needed another. I didn't have any problems. Love how it works and how it's so easy to use. Best one and easiest one I've ever tried to use. Made very strong and should last me a long time. I like how well their products are designed and how tough they are built. Very good product.