Ariens Riding Mowers Reviews

Bought the IKON 52 from Lowe's account. No dealers near me. For the first 22 hours was really pleased with the performance and time saving that I saw. Then when oil started flying out the back not so pleased. Called Lowe's. Had it 63 days so was not their problem (it was even mentioned I should have bought their extended warranty) but should call Ariens. Nearest repair shop was 76 miles away (round trip). They were helpful. Ariens did supply a new head and valve cover and misc parts. I had to pay for the time they had to spend with Kawasaki to get the parts, submit a warranty claim and pay for the shipping from Kawasaki to the repair shop. In the future will be more cautious thinking that to buy from a big box store that has no repair facility is a good thing---or to think a name brand Ariens/ Kawasaki would stand behind a 3 year warranty.

Fortunately, I did not buy the Ariens Edge 34. I inherited it from my father who used it part time. When I tried to order parts, I found it to be very complicated. The majority of the dealers in my area no longer sale Ariens lawn mowers so I have had to resort to to Ariens website which isn’t user friendly. Forget about calling customer service because they take calls 2x per week which leaves in the que for a long period of time. People I know say they are nice lawn mowers and I say they are BUT...

Brand new, orange peal paint, handle bars don’t align, stickers on cricked, and a fuel leak. Had it delivered, now I have to rent a trailer to take it in, was told it will take like a week, and then rent a trailer again to get it back home. Very unhappy! $4154.00 to purchase and now additional costs to make it the way it should have come! 🤦‍♂️ CEO “Dan Ariens” said “I am very confident this will cut grass very well for a long time.”

Purchased a 2026 Ariens 30 inch Deluxe SNO-THRO snow blower. Item was ordered online through Lowe's and shipped directly to my home address. Item arrived unassembled and I assembled per manufacturer's directions. After assembly item would not propel (later determined belt was missing). After contact with both Lowe's and Ariens Customer service I was advised to contact a Ariens Warranty center. After contacting warranty servicer 35 miles away I was informed I was out of their service center. Ariens refused to replace the unit and directed me back to Lowe's who directed me back to Ariens. Bottomline terrible customer service support and defective items being sold. I do not recommend this vendor.

On 12/10/24 we bought an Ariens snowblower. We used it once, went to use it again on 1/25/25 and it wouldn't drive forward or reverse. We brought it back to the dealer and they fixed it. We used it once and the next time on 2/15/25 went to use it again and the same thing happened. The dealership fixed the belt, tried it and it worked. They left it out overnight and used it again in the morning and said it worked. They stated that that we leave the snowblower outside. We store the snowblower under our carport, so it is out of the elements. After using the snowblower my husband cleans it out before putting it away. In October 2025, we had a snow storm. My husband went to use the snowblower again and it locked up. We took it to a different dealership, since the one we bought it from went out of business.

I chose the IKON XD 52" for my 2 acres simply because, growing up in the 70s, we had an Ariens riding mower and it was a Sherman Tank and never gave us trouble. I like the heavy gauge deck especially but none of that matters if I can't keep a belt on it. About every 3rd mow, I heard that dreaded thump sound and I know I'm scraping my knuckles installing another belt. Ya'll please fix that!

I purchased an Ariens Edge 42 inch zero turn from Lowe’s. Let me state that this is no reflection on Lowe’s… The mower is very small and not very long for a 6 foot person. The seat is very uncomfortable. The cut is Ok but overall I don’t like the mower. It does have a thick deck. The main issue is customer service. I ordered a hitch from Lowe’s on July 27th and the “estimated” delivery was August 4th. It had not shipped yet on the 4th so I called Lowe’s customer service to cancel the order. They had to call Ariens to ask them to do it. Ariens refused to cancel the order that was not even shipped yet. I will not buy another blade of grass from these people. In my opinion, they don’t make a product worth the money and don’t seem to care about customers.

Updated on 07/15/2025: After reviewing our Ariens Ikon XD (titled "No better than the cheapest ones out there", June 25), we were finally contacted by Ariens customer service on July 7. They posted a general response and also sent a private message requesting several pieces of information which I provided on July 8. As of today, we still have not received any return correspondence to address this issue any further. It appears that the issuance of a general response simply for the optics that they care is enough for their customer service department. The strain to my elderly father on a fixed income, of having to invest an additional 1134 dollars into a piece of equipment that he had saved for almost a year to buy, doesn't go unnoticed. I will actively advise anyone I see looking at any piece of Ariens equipment to select ANY other brand.

Buyer Beware! I purchased a Ariens Razor self-propelled push mower from a dealer that stated I should buy from them because they do warranty work. First time I tried using it oil was pouring out onto the deck of the mower. I took it back. After keeping it over a week I was informed they can't work on Briggs and Stratton engines, only the mower. They gave me several other dealers and told me to take it to one of them because they would not return it.

Junk forty seven hours and the deck falls off because the welds broke. What a piece of junk. They hook the deck on with little metal straps, with holes cut out on it makes absolutely no sense. If I would have saw this before, I bought it, I would have never bought this piece of junk nothing. But problems the steering's not right, can they do nothing

I bought this Ariens Ikon XD 52 inch a year ago. I've owned other zero turns in the past and this Ariens is by far a piece of junk compared to others! Transaxles are extremely loud with the whining and at 115 hours, the seals are leaking on the transaxles. I hate this mower!!!! Never again will I buy an Ariens product!!

This machine is a death trap. If you're on any kind of a slope or slight incline, the wheels will spin. It will not go up, it will slide sideways and the machine will flip on top of you, trapping you under the machine. It also tears up the yard around trees and does a horrible job at cutting.

We purchased the Ariens deluxe 28 snowblower at Lowe's on 12-15-24. The first time we used it, it broke. Took it back to Lowes to be told we had to get ahold of the Lowes customer service. We were told we had to take it into a repair shop. We had it fixed only to have it break again the next time we used it. We were told again to take it back to be fixed. We got it home only to have it break once again.

Recently purchased a 28” Ariens deluxe SHO. Holy cow is it awesome. Glad my new Toro broke… actually enjoying snow blowing since switching. Yes my toro was junk and didn’t make it through this season.

I have a four-year-old Ariens XL60 with about 400 hours. I had a noisy spindle that I removed to replace the bearings. On watching YouTube videos, they indicated that there is Loctite on the retaining nut and to use heat to remove it. I did this with no luck and completely stripped the threads. I discovered that instead of using Loctite that they now use a different alloy which appears to have brass in it for the retaining nut. The only reason that I see that this is done is to ensure that the spindle is not repairable with $14 in bearings but by purchasing a $300 (Canadian) spindle. This is completely unacceptable as there is absolutely no reason to even use Loctite on the retainer. All this is doing is chasing customers away from what is otherwise a decent mower.

I purchased a Ariens 60" Zero Turn Model 918006 from Lowe's on */23/24. Being disabled I was so excited to get it for my wife to help cut her cutting time. It was delivered on the 28th. My wife cut grass only once and towards to end of her cut the belt came off. We reinstalled it only for it to come off again. I also noticed the pulley on the opposite side from the discharge chute was extremely hot. I called Lowe's whom I was sold a service agreement from in which the sales person stated if any issues Lowe's would pickup, repair and return to me. This sound like a great thing being I was disabled.

Day one as I'm setting up the mower, the plastic front ride height adjuster lever cover snapped off. On the 3rd use, the actual front ride height adjuster lever snapped off. They are attached to the front axle, so to replace, you need a new front axle! On the 5th use, the drive lever assembly in the handle fell apart! It was barely held in and I had to bend it in a vise to make it fit back in properly! On the last use of the season, it turned out that the drive cable had frayed and it broke while half done with my lawn. To make things worse, to find a local repair shop was nuts! Lots of dealers, one repair shop a good ways from me. I will never buy another one of their products!

I bought a 52" IKON zero turn mower. The belt broke in the first 10 hrs. I contacted the warranty dept. They sent me a replacement belt. It was 4 inches too long. They said I was doing something wrong. I ordered the same part number belt from Gravely and it fit perfect. When I shared the info with Ariens warranty dept. They told me they don't care and didn't want my info. Rude and really poor service. I wish I didn't buy an Ariens mower.

I purchased a Ariens ikon xd52 in 2020 from Lowe's, so I was happy with it until today, when the front left side of the deck suspension welded bracket broke off and got into the deck belt, ripped it to shreds and left a weld tear hole into the deck. Upon further inspection I have discovered that the deck is not completely fabricated out of 11 awg steel like Ariens claims. The lower part of the deck is a different size than the top plate and the suspension brackets are of a my thicker Awg to make it look like it's heavy duty but it's not.

Worst purchase EVER. Spent $5000.00 on this mower. Have had it for 1 year. Has broken down today for the second time in 4 weeks. Good luck getting parts and service in Canada. Takes many weeks for parts to come in or be delivered. Have spent more time broken, waiting for parts, putting on new parts than I have used this machine. Thank goodness I kept my push lawnmower cause I've used it a lot. Broken down again today. Part is not listed in the manual. Now I have to figure out what part this is so I can order another new one. Hopefully the extended warranty I purchased will cover the issue this time. It's cost me a small fortune to fix this newly purchase mower this summer. Would NEVER recommend anyone purchase this mower. Save yourself money and headaches. Buy a better quality well known, company's zero turn mower.