Ariens Riding Mowers Reviews

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1.4(55)

About Ariens Riding Mowers

Pros
  • Good value for the price
  • Durable construction
  • User-friendly design
Cons
  • Frequent mechanical failures
  • Poor customer service experience

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Ariens Riding Mowers Reviews

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    Price

    Reviewed April 14, 2026

    Brand new, orange peal paint, handle bars don’t align, stickers on cricked, and a fuel leak. Had it delivered, now I have to rent a trailer to take it in, was told it will take like a week, and then rent a trailer again to get it back home. Very unhappy! $4154.00 to purchase and now additional costs to make it the way it should have come! 🤦‍♂️ CEO “Dan Ariens” said “I am very confident this will cut grass very well for a long time.”

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenance

    Reviewed Feb. 4, 2026

    Purchased a 2026 Ariens 30 inch Deluxe SNO-THRO snow blower. Item was ordered online through Lowe's and shipped directly to my home address. Item arrived unassembled and I assembled per manufacturer's directions. After assembly item would not propel (later determined belt was missing). After contact with both Lowe's and Ariens Customer service I was advised to contact a Ariens Warranty center. After contacting warranty servicer 35 miles away I was informed I was out of their service center. Ariens refused to replace the unit and directed me back to Lowe's who directed me back to Ariens. Bottomline terrible customer service support and defective items being sold. I do not recommend this vendor.

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      Customer ServiceCoverageTechMaintenance

      Reviewed Jan. 2, 2026

      On 12/10/24 we bought an Ariens snowblower. We used it once, went to use it again on 1/25/25 and it wouldn't drive forward or reverse. We brought it back to the dealer and they fixed it. We used it once and the next time on 2/15/25 went to use it again and the same thing happened. The dealership fixed the belt, tried it and it worked. They left it out overnight and used it again in the morning and said it worked. They stated that that we leave the snowblower outside. We store the snowblower under our carport, so it is out of the elements. After using the snowblower my husband cleans it out before putting it away. In October 2025, we had a snow storm. My husband went to use the snowblower again and it locked up. We took it to a different dealership, since the one we bought it from went out of business.

      They stated that the unit would not shift gears due to rust in the drive system. Possible cause of rust is outdoor storage. I explained to them it is in a carport and out of the elements. They cleaned and greased the hexshaft, freeing the shifter. That worked fine for 4 times this year, but it is doing the same thing again. We paid $1699.99 for this snowblower and it has not worked properly since we got it. We are seniors and can't continue buying a new $1699.99 snowblower after using it 2 times. I have tried to get customer service and they just want us to bring it to a dealership. I could not get any person to speak to on this $1800 lemon with tax, that we bought! It has not worked right from the start!

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      Reviewed Nov. 8, 2025

      I chose the IKON XD 52" for my 2 acres simply because, growing up in the 70s, we had an Ariens riding mower and it was a Sherman Tank and never gave us trouble. I like the heavy gauge deck especially but none of that matters if I can't keep a belt on it. About every 3rd mow, I heard that dreaded thump sound and I know I'm scraping my knuckles installing another belt. Ya'll please fix that!

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      Ariens Riding Mowers
      Response from Ariens Riding Mowers

      Hello, I've sent a private response to collect more information. Thank you for sharing this feedback. Sincerely, Tara Perre

      Customer ServicePriceStaffValue

      Reviewed Aug. 4, 2025

      I purchased an Ariens Edge 42 inch zero turn from Lowe’s. Let me state that this is no reflection on Lowe’s… The mower is very small and not very long for a 6 foot person. The seat is very uncomfortable. The cut is Ok but overall I don’t like the mower. It does have a thick deck. The main issue is customer service. I ordered a hitch from Lowe’s on July 27th and the “estimated” delivery was August 4th. It had not shipped yet on the 4th so I called Lowe’s customer service to cancel the order. They had to call Ariens to ask them to do it. Ariens refused to cancel the order that was not even shipped yet. I will not buy another blade of grass from these people. In my opinion, they don’t make a product worth the money and don’t seem to care about customers.

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      Customer ServicePriceStaffTransparency

      Reviewed June 24, 2025

      Updated on 07/15/2025: After reviewing our Ariens Ikon XD (titled "No better than the cheapest ones out there", June 25), we were finally contacted by Ariens customer service on July 7. They posted a general response and also sent a private message requesting several pieces of information which I provided on July 8. As of today, we still have not received any return correspondence to address this issue any further. It appears that the issuance of a general response simply for the optics that they care is enough for their customer service department. The strain to my elderly father on a fixed income, of having to invest an additional 1134 dollars into a piece of equipment that he had saved for almost a year to buy, doesn't go unnoticed. I will actively advise anyone I see looking at any piece of Ariens equipment to select ANY other brand.

      Original Review: Purchased an Ikon XD 52" in 2023. Have 137 hours on it and the hydrostatic transmission has now stopped functioning. Noticed a whining at around 135 hrs and cut our yard 1 last time before taking it in for service. After going through the mower (at the same location it was purchased), they informed us that the transmission had failed.

      The mower is still under warranty except for the transmission. Obviously, Ariens knows that their product is sub-par since they warranty the mower for 2 years but the transmission only for 1 year. Any mower that costs 4k+ and then catastrophically fails after less than 150 hrs of use CAN NOT be considered a premium brand any longer. You can get just as good quality buying a cheap one from Wal-Mart. With the 914.00 transmission replacement, now have over 5k in this mower in less than 2 years. Ariens, you should be ashamed of your quality. I will never buy this brand again and will tell anyone I can not to waste their money

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      Ariens Riding Mowers
      Response from Ariens Riding Mowers

      James, we are very sorry you are having this experience. We would like to work directly with you and the local authorized Ariens Service Dealership. I will also send you a private response to confirm which dealership you have been in contact with and to obtain your model and serial number. We will contact the local dealership.

      Customer ServiceOnline & AppRefunds & PayoutsMaintenance

      Reviewed June 22, 2025

      Buyer Beware! I purchased a Ariens Razor self-propelled push mower from a dealer that stated I should buy from them because they do warranty work. First time I tried using it oil was pouring out onto the deck of the mower. I took it back. After keeping it over a week I was informed they can't work on Briggs and Stratton engines, only the mower. They gave me several other dealers and told me to take it to one of them because they would not return it.

      I called them and they do work on the engines but not Ariens products. After paying $500 May 31th for the mower, it is still brand new and not working. I finally found a shop the does warranty work myself but I have no time frame on when it will be fixed because it is their busy season. Biggest mistake I made was purchasing this mower. I have 2 large Ariens snowblowers and love them so I thought I would try the mower. Ariens website says the dealer I purchased from does warranty work. Apparently just not on this engine, mower only. I called Ariens last week and a supervisor was supposed to call me back, never did. The shop said if they sealed the gasket, it would void my warranty. Ariens should make sure they are selling to dealers who are certified to work on their engines before posting it on their website. This should not be my problem, I purchased needing a mower and after almost one month still don't have one.

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      Ariens Riding Mowers
      Response from Ariens Riding Mowers

      Hi Tina, we're sorry you are experiencing these issues. I have sent you a private message to gather more information and get you help.

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      Reviewed June 19, 2025

      Junk forty seven hours and the deck falls off because the welds broke. What a piece of junk. They hook the deck on with little metal straps, with holes cut out on it makes absolutely no sense. If I would have saw this before, I bought it, I would have never bought this piece of junk nothing. But problems the steering's not right, can they do nothing

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      Ariens Riding Mowers
      Response from Ariens Riding Mowers

      Harry, we are very sorry you are having this experience. We would like to work directly with you and a local authorized Ariens Service Dealership. I will also send you a private response to obtain your model and serial number. We will contact a local dealership who can help.

      Reviewed May 23, 2025

      I bought this Ariens Ikon XD 52 inch a year ago. I've owned other zero turns in the past and this Ariens is by far a piece of junk compared to others! Transaxles are extremely loud with the whining and at 115 hours, the seals are leaking on the transaxles. I hate this mower!!!! Never again will I buy an Ariens product!!

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      Ariens Riding Mowers
      Response from Ariens Riding Mowers

      We are sorry to hear you're having a bad experience with your Ariens. We recommend you bring in the mower to an Ariens or Hydro-Gear Service Dealership since your mower has a two-year residential warranty on the transmissions. The dealership can diagnose the issue and if it falls within the warranty period, will repair it and file a claim for the cost of the parts and labor. We have several dealers your area. Visit www.ariens.com/en-us/dealer-locator to find your preferred dealer. Thank you!

      Staff

      Reviewed May 16, 2025

      This machine is a death trap. If you're on any kind of a slope or slight incline, the wheels will spin. It will not go up, it will slide sideways and the machine will flip on top of you, trapping you under the machine. It also tears up the yard around trees and does a horrible job at cutting.

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      Ariens Riding Mowers
      Response from Ariens Riding Mowers

      We take safety very seriously and design our mowers with that top of mind. Your mower should operate without issue on dry slopes up to 15 degrees as outlined in the Owner's Manual. If the slope is greater, do not operate the mower in those areas. If the slope is wet, wait to mow until the area is dry. If you are still having issues, we recommend checking and adjusting tire pressure or contacting an authorized Ariens Dealership to diagnose the mower. Find a dealer at Ariens.com/dealer-locator.

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      Ariens Riding Mowers author review by ConsumerAffairs Research Team

      Ariens has a long history, starting back in 1933 during the Great Depression. This family-owned business focused on innovating the rotary tiller before moving on to other lawn equipment, such as riding mowers.

      • Zero turn mowers: The company focuses solely on zero-turn mowers, creating innovative models with the latest technology.

      • 5-year warranty: An extended warranty protects the riding mower and provides peace of mind for the homeowner.

      • Financing: Ariens provides a financing program to help homeowners afford their riding mowers with affordable payments.

      • 25 HP engine: These mid-size engines provide enough power for most residential lawns.

      • 52-inch mowing deck: The largest riding mower has a broad mowing deck capable of handling multiple acre lawns.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Ariens Riding Mowers Company Information

      Company Name:
      Ariens Riding Mowers
      Website:
      www.ariens.com