Vivint Reviews

I have the alarm system from Vivint. I had another one before and it had not been functioning correctly for a while. So when their representative were canvassing the neighborhood, they happened to hit me at the right time. I've been truly satisfied with it and I have a central station so they're constantly monitoring. They're able to talk to me through the central station box. The technicians came in and within half a day they had everything done and all set up. I've been happy with the service. It's a good inexpensive service. I like the system.

We have the home security, all inclusive. It's fantastic, good coverage. We're growing older and if we happen to go up to sleep we know that things are protected. It is working very well. When we've been away and had someone checking on the house and feeding the cat and if they happen to forget and open the back door without shutting the key off, they've been able to come through with the password.

I heard about Vivint through a friend referral. I needed their services for family safety. It's been really good so far. Sales representative had been excellent. Technicians that first installed my system were really good. The last guys were really excellent.

My overall experience has been good to great. I like their product and their customer service is good. I've been pleased with their customer service in solving the problems.

A guy came over selling Vivint. He was courteous and informative, and it seemed like good service to have so I purchased it. So far, it's been pretty good.

I have been with Vivint since 2009 Before they went by Vivint. Obviously I believe in them!! Vivint offers the same services as other security companies who charge a lot more for the same service!!! I personally plan on staying with Vivint!!

We got the service from Vivint for protection and safety and I'm very satisfied with it right now. The sales reps were professional and the technician was good too. It's a good company.

So in the 42 month agreement small print, it says to cancel/not renew service. At the end of the agreement you have to notify Vivint in writing no later than 30 days before the end of the term of service (Dec 22, 2014). So I did. In writing - no response or acknowledgement. Then I faxed it - 30 days prior. No response or acknowledgement. So I called and was told Vivint got the notice but they have to call me AFTER the cancellation notice has been ON FILE for 30 days AND after the last bill payment (Dec. 20th). And then the lady says "but sometimes they don't so if you don't hear by January call back". I have written, I have faxed and I have called - twice. Why in the hell isn't that enough for you to stop this service on the end date of my contract? What a frustrating, jerk-around company!!

We haven't had any problems really with our Vivint alarm system except that the battery is going out on the front door but that's because you're going in and out so many times. We've had it since it's first new in this area. It's quite good and very easy to work. It's nice to not have to have a key. You can just punch everything in. It's also good when there's a storm coming. You get a warning and it gives you the temperature and everything. The rep was very nice and informative. One of the neighbors had gotten it so we knew a little bit about it before he got here. We've had no problems with their techs whatsoever. They were very nice and explained what they were doing as they went along. We do have the camera and it's not convenient for my daughter or anything when she's at work because of the way my house is situated so I was wondering if we could send that back or not use it or whatever.

I'm satisfied with Vivint. The experience has been good. I have two residences with it, one that my son lives in and our own home. We did have to have a technician out the 2nd time after the initial installation basically to replace the panel. Everything since then seems to be working fairly well. There has been a minor hiccup but at this point, some of the glitches are working itself through. I've never had any issue at my place so that's not a note of dissatisfaction.

They are professional and concerned for one's safety. They want to make sure everything works okay before they leave. However the last technician that installed my upgraded security, which also included the medical alert band, kept getting personal phone calls through the visit. Then once or twice he had to go out to the garage to talk to whoever was on the phone and it didn't help because I could hear him speaking to his partner or girlfriend and that just prolonged my installation or my upgrade. But other than that he was very well-versed in what he had to do.

I wasn't happy with ADT when I figured out they hadn't put in a smoke alarm and I had a different service for my panic button. So when Vivint knocked on my door, I was ready to listen to a different service. I was paying ADT more than I would have to pay Vivint so I ended up switching providers. Sales rep was very nice. Technicians did what they had to do. I'm absolutely happy with the alarm system. But the panic button stopped working and it kept saying that there was a panic. They told me I would have my new panic button within 3 weeks and I don't have it even now so I'm not totally happy. They're a little slow in getting me my panic button.

I've been satisfied with Vivint since I've had them. The technicians were people that you would be satisfied with. When something comes up all I got to do is call their number and they'd tell me what to do. So far I've had good people to talk to. They give me what I need to hear and what I need to do.

Me and my wife were actually at my parents house and there was a Vivint representative over there getting my parents signed up. We already had a security system in the house and it just wasn't active. We just bought the house and we just needed something new. Also we just had our first child so we thought we needed a security system. The sales representative came to the house after he got done with my parents a couple of days later on. He was good. He was open and honest, straightforward with us and very helpful. He knew his stuff. I like the convenience of being able to control the system and the thermostat from my phone. Vivint offered great service. I'm very satisfied.

I moved this past June 2014. The new owner had ask for the Vivint alarm system to be left so she could activate it (not sure if she did?). I had a tech scheduled to install a new system at my new house and had issues with the tech on scheduling and ended up canceling with him, and calling customer service and canceling with them. They said it would be taken care of (Cancelled) and there was no mention at that time of anything further that I needed to do. I have not received any billing, letters, calls, or anything from Vivint since the first week of June this year and now all of a sudden I get a bill of $197.04 on my Visa statement (11/15/14). Sent an email and canceled on 11/15/14 was billed again on 11/17/14 for $49.26. They said they were sorry no bill went out for over 5 months but there was nothing they could do. Terrible way to treat a customer. Customer since 2008.

My previous security system was a mess when I had them so it was a pleasure when I got Vivint because I can use my phone to set the alarm. Their service is fabulous. Everything went smoothly with their sales representative. They did everything they said they would. The initial technicians were in and out of the house in no time. My experience with them has been pleasant. It's been great to talk to people. Every time I call I can get a hold of somebody and technicians come out when they're supposed to come out. It's been all good.

I previously had a home alarm system. That was several years ago by the same company, only it wasn’t Vivint then. So when the salesman came knocking on my front door, he knew I was a customer and said he could give me an upgrade. He was very friendly, informative and very good. He sold me on it. But I didn't realize I was making a commitment for two years when I bought the plan. Wish I wasn't committed for two years. I don't know if I'm gonna be in the home for two years. Anyway, the system was installed efficiently. But it's less than what I expected. The alarm system has a couple of weaknesses.

I got Vivint because I needed a system that you can operate with a cell phone. So far the service has been very good. I don't have any problems with the system and they're very good in responding when I have an alarm. They always contact me. If I don't respond, they contact the police. I like the customer service. The technicians that first installed the system were also very good. I like how after the men worked, they left everything clean. They are very professional.

I shopped several companies before finally narrowing it down to Vivint and ADT (via protect 1). In the end, ADT wanted to come to my home and do an overview and proposal (where I was assured by the rep on the phone that they would not only meet, but BEAT what Vivint was offering me, Vivint came out of the gate with a killer offer.) So, a couple days later the ADT installer showed up (late) and I presented him with Vivint's offer. He made a phone call from my table, and looked at me and told me they could not beat it, in fact, they would need an additional $900 to even match it. I thanked him for his time...lol.

Vivint is fine. I'm satisfied. I've enjoyed them and I'm still with them.

I purchased the Home Security from Vivint. My interaction with their sales representative was fine. The technicians who installed the system are knowledgeable about the product. The Security System does what it’s supposed to do. It's the first system I've ever had and it seems good.

I decided that I needed Vivint services because I like the idea of the control I have on my own house while I'm not there. I had an inadequate security system, they didn't have the automation that Vivint had. They said they were acquiring it and it's going to be available soon. But Vivint had had it right now and that's what we needed.

I would like to continue this service, but waiting 35 days for a service tech is absurd. Our door lock requires new batteries bimonthly - obviously a lemon and NOT what we were sold. It's a small item and a company that doesn't do the small items probably won't do the big items. Give me a reason to stay.

I heard about Vivint when their representative came to my door. There were a couple of incidents in the surrounding area and we got concerned with security so we decided to have their service. The representative and the installation team were excellent and very professional. I'm very happy and don't have any problem with them.

I needed assistance with transferring payment of my bill on 3 separate occasions, 2 of the three were excellent. Only in one the person tended to be less understanding. On a 4th occasion, I needed help with putting the app on my cell so I can activate and deactivate from away from home. The person was excellent, patient, understanding, going through each step with me. Thank you.

Years ago, Vivint was scanning the neighborhood and someone came to my home. I had another alarm system at the time but they gave me a better deal. The guy they sent was excellent and very pleasant. He knew what he was doing as far as explaining things that I didn't understand. The technician that was in my home the other day was very explicit in everything he did. He explained and didn't do one thing without telling me what he was doing. He is a very pleasant guy and very professional. So far, their service is excellent.

My operator went thru several different check points with me. He exhausted everything the two of us could do. A tech will be out next Saturday. He was very thorough. Thank you for a very professional & knowledgeable worker.

Our previous security provider never called after we accidentally set the alarm off numerous times so we tried Vivint. Their sales representative have been pretty good and the technicians were great. They were very polite, knowledgeable and did a great job. The service is fine except that we've never gotten our cameras working the way we wanted so far since the upgrades.

I received a text and then phone calls from Vivint that my alarms were going off at my house while I was at work. The fire alarm and door alarms were going off. Obviously, I was concerned right away, but my worst fears were quickly resolved when I looked at my cameras on my phone and could see that everything was fine at home. It turned out to be a false alarm due to something with our code and system. I was certainly thankful for the cameras where I could see for myself that all was well!

Very nice and on time.

I have had my Vivint since back in April. Have had only one little difficulty with my system. We had had a severe electrical storm and it sort of messed up my unit. I called Vivint and a technician came out and got me back online again. Have had no difficulties since that time. The unit is easy to use, feel more comfortable at nights, as I live by myself, and have every confidence in my system with Vivint. Would certainly recommend Vivint to any prospective family or person who might be interested in getting a security system.

As a new customer, shopping for a home alarm company can be quite confusing. With many companies on the market, there were many options. I decided to go with Vivint due to the customer service, pricing structure and security options that they offered. From the initial consultation, thru the installation process.. I have been completely pleased. Having the security of Vivint behind me and protecting my home and loved ones is such a great peace of mind. Recommend highly with no reservations.

Around 4am this morning one of the detectors' battery became low and began to chirp OK! OK! I used my step ladder and Pushed the wrong button on the Wrong One. Guess who came on and began to talk to me!!!!! You guessed correctly "My Vivint Support People!!! Do you all ever sleep? Thank you so MUCH for your help this morning. You helped me correct my problem and were so nice and patient!!! I wish the stars were Gold instead of green. You all deserve a Big Bunch of Gold Stars!!! Thanks, now you can laugh!!!

Vivint has been wonderful for my family. I like the fact we can actually talk to someone on the main system and it doesn't have to be over the phone. I also like the fact that individuals can have their own code to access. I use the mobile app to arm and disarm from wherever I am. Love Vivint!

Why I Like Vivint — I have had Vivint for a long time and have watched as they progressed with their system. I recently upgraded my system, and I am very pleased with the improvements. I particularly like now being able to monitor my system with the app. I have found their installers to be very friendly and helpful. He made sure I understood how the new system worked before leaving. I also appreciated the fact that I didn't have to take off of work to get the work done. I have had some problems, but have always received friendly and prompt on-line or over the phone assistance. I highly recommend Vivint.

Alarm was set off accidentally! Police were at my door in 3 minutes! Good to know that security system works so good if I should really need it! Thanks Vivint!

I like Vivint VERY much BUT my husband has a real problem with the very small keyboards which you use to put on the code. We may have to go back to our old security provider because the keyboard was larger and he did not have to repeat and repeat the same action 4 or 5 times to set the code. It is a frustrating thing. Other than that one problem which plucks our nerves each day, we think VIVINT is awesome and have gotten 2 others to get your security service because of our recommendation.

My family and I enjoy the service provided by Vivint. We enjoy the comfort of our home more with the use of the alarm system and cameras.

We have been with Vivint on our 6th year & always there for you when alarm goes off. Upgraded the monitor & installed the CO. This is great as it's all connected to the monitor. Thanks to Antonio (TOM) for suggesting this & installing while he was here.

I am very pleased with the services provided by Vivint. My last experience with system issues were resolved professional, promptly and Patrick (Vivint technician) was extremely knowledgeable, explained step by step what he was doing, and he also went the extra mile of providing training on my system with things that I was not aware that as a customer I had access to. Vivint is a vendor that I would highly recommend as a home security system. You will have the feeling of security when Vivint has your back.

I love it... I have the fob to use if I go into the basement or out into the back yard.... When I come into my home I set the alarm for being home (ALARM STAY) and when I leave I reset it for when I leave (ALARM AWAY). I accidentally set off the fob and I had an immediate voice asking if I was okay...

I was having problems with my old company and when a salesman came to my door, I switched right then and there. With the people that I've spoken to, service was extremely well. I have a situation that hasn't been fixed and I haven't decided if I'm staying with them. I'm on a month's mark right now. The alarm went off and nobody called me. It happened a couple of times and I called them up. They sent some very good people down that had it work. It happened again and again. It scares me leaving my house. I'll never know if I'm going get a phone call when something happens. I can open my front door right now and within 15 seconds I turn off my alarm and I don't get a phone call when I'm expecting them to call.

Somebody from Vivint came to my door and they got a good deal. The service, the representatives and the technicians who installed the system were excellent. Everybody has been so helpful. I'm not very brilliant with the internet and they've been able to help me so that's good.

I have paid my bill every single month for more than 2 years now as long as I've had them. They switched billing processes or whatever they claim and therefore lost track of payments in the transition so requested I send proof of payment due to the fact they can't keep track of their own records. I sent that in and now they are saying I didn't pay back in February even though I have proof I did and previously on the phone they confirmed I paid in February. They honestly are the most unreliable unorganized company I have dealt with. I do NOT recommend anyone uses them for home security!!! They are TERRIBLE. Also they use cheap equipment that you could buy at Radio Shack. My gut feeling told me don't do it when the salesman gave me his BS pitch... but they pry and pry until you give in. They also NEVER compensate for any problems you have and are nothing but blood suckers.

I had somebody else before Vivint for a couple of weeks but I wasn't very happy with them so my brother suggested to call Vivint because he has them. I have a stalker so I purchased the alarm system for my garage, motion detectors for two windows and for my basement. Their service is perfect. The representatives are very pleasant. The stalker did get into my garage and I wasn't here but the police came. I had the same technician from Vivint come here twice because I had to replace my doors. The gentleman was very polite and very professional.

I wasn't really familiar with Vivint until one of their salesperson came to the door . It was time for an upgrade and what was being offered was very appealing to me so I went with them. The sales representatives was very nice, very pleasant and knowledgeable. I'm very satisfied with the company. I like the way they monitor everything. They don't send the cops right away, which my old alarm company used to do and cost me exorbitant amounts of fines. I also like the way they handle things.

Vivint has always given me friendly customer service, and I feel safe as they have always been prompt when it comes to responding to alarms. However, half of my sensors have fallen off and I am missing pieces. I have called, and their only solution is to mail me pieces to install myself, or charge me $60 to have a technician come out and do it for me. I have done the mail in pieces in the past. They are just stickers and fall off after a while. The only ones I have left and are working, are the ones left over from my previous alarm company. My contract is up and it looks like it's time to move on.

Vivint provided me with home security service. These are troubled times. We weren't home a lot. and my home got broken into a few years ago. Service has been very good. Reps were good, as well. I last called about needing more contacts on my backdoor. I was changing the contacts on my backdoor and they were helpful. I've been very much satisfied with it. Sometimes we accidentally trip the alarm and they're right on point. I appreciate that, to know that they're monitoring my house.

Vivint has been fine. I'm 88 years old and I live alone and thought it might be a good idea to get their service. Their reps have always been very nice. One complaint I have is the paint on the sign out in front of the house that says "protected by Vivint" is coming off and it looks too weird. It's half orange and half white. I mentioned it to the person from Vivint who called the other day. They called to see if everything was alright because I didn't turn off the alarm fast enough when I came into the house. There are two people I mentioned it to but nothing has happened. Then I got another call later encouraging me to renew when my time was up. It was stressful but I told them I wanted time to think about it because my finances are in danger. Other than that, it's been fine but I'm probably going to drop it because of my finances.

I got Vivint as a way of ensuring some safety for my wife, and I'm very satisfied with the service. Reps were excellent. We had them come out, upgraded the system, and did some stuff. It was great. Technicians were knowledgeable and explained everything. They were courteous, efficient and did a good job. I would recommend Vivint. It's a very good experience and I enjoyed it.

I have had Vivint for several months now and 100% satisfied and feel totally protected. I purchased more sensors to complete security and Vivint tech support was great with no hassle getting them added to system. It is very customizable to your preferences. I have read some reports and reviews that are negative and do not agree at all. Had a problem with iPhone app after 8.0 update and they fixed it with Apple very promptly. System comes with touch screen not key pad and simple to use. I do and will recommend Vivint to anyone looking for home security including family.

Everything is great with Vivint. I've had their alarm system for a couple of years. I signed up with them because the crime rate is pretty high over here. I'm very satisfied with them. Their sales rep explained everything and answered whatever questions I had. I also had a very good experience with the technician.

I've had Vivint for almost seven years since I bought the home. The representatives and technicians were very good.

I heard about Vivint when they were in the neighborhood. I purchased their security system. The sales representative is fine but the technicians that installed my system didn’t spend enough time on it. They were in a hurry to get out and so they left some things undone but they came back and fixed it. But the battery in the motion detector has run down after only a year or a year-and-a-half, however long we’ve had it. Every time I tried to turn it off, it says, “Battery low.”

A salesman of Vivint came to my door. I’m not in good health. I also have an alarm on a necklace so I bought that thing on my wall that tells me my doors are locked. I have the talking voice that tells me if a door is open and which one it is. And they put in a new thermostat. So far the service has been good. Their representatives are positive and the technicians that first installed my system were wonderful, very personable and proficient. I feel secure with it in my home.

I live at home by myself so having Vivint sounded like a good idea so I got their services. I love Vivint. They have caught a burglar. They helped me when I had a fire. So they've really been good. A lifesaver on several instances. Interacting with their reps has been great as well. Anytime that I've had a question or anything, they've answered it and taken care of anything. The technicians who installed the system were good too. They took care of installing it and answered my questions on how to use it and did a good job on installing it and cleaning up afterwards. I would recommend them. I just had good experience with them all the way around so I would definitely recommend them. It's worth it.

After a creepy installation where the sales guy claimed that the free equipment deal was about to end (the deal was announced on the radio two weeks later) and the installers left at about 1:00 a.m., I've dealt with chronic troubleshooting and poor customer service for the past 15 months. My most recent frustration with Vivint occurred today. I came home to the loud beeping going off about every 3-5 minutes. Call #1: Service and technical support woman had me dismount panel, remove wiring and continually asked if I had access to a wall outlet, which I do not. She had me unscrewing screws smaller than a needle, all while listening to the beeping go off every 3-5 minutes. Finally, she asked me to go flip the switches in power box. Not surprisingly, we were disconnected. Despite the fact she had two numbers for me listed in front of her (this is home security after all) she made no attempt to call me back. Total time of call: over 32 minutes with no solution.

Although I am very pleased with my system, I recently had to wait 3 weeks for a repair man who is less than a hour away. I am 75 years old and was recently hospitalized after a fall. I felt that 3 weeks without my system was a bit long. I was also told that there would be a charge of a minimum $24.00. The entire panel had to be replaced because it evidently was defective. I have not checked if my monthly bill was changed.

I just spent 49 minutes on the phone with Vivint customer service trying to get them to switch my camera for a keypad door lock. My system was installed 5 months ago and this was the first time I had the time to phone them about the issue. The camera has not worked since the moment it was installed by the installer. She left my home knowing that it was not working and simply informed me that it would take time for the internet to catch the signal and that it would be up and running shortly. It never came online. I wanted to install a keypad door lock instead on my inner garage door and was told by the first customer service agent that I simply would not be able to exchange the camera for the door lock. It was not possible.

I purchased a home security system from Vivint. I need it because I live by myself and we have been getting a lot of break-ins from people from Mexico. Service was excellent. Interactions with the sales reps were very good, too. I had a bit of a problem with the air conditioner, but the technicians resolved it. It works fine.

I purchased a security alarm from Vivint because I liked what I saw on the website. The service is great. The only thing is sometimes the camera gets pulled out. I have to call and they’ll guide me over and get it back running again, but not all the time. Sales representative was good. The technicians who installed the system were very great. I loved the service.

I recently bought new doors and had to have sensors reinstalled. The technician was so polite and professional. He told me of other features of Vivint that I didn't know the Company had and had not thought about adding. I really appreciate how promptly Vivint responded to my need. I am very satisfied with this Company.

About six years ago, somebody came over to our other house and sold us Vivint's equipment. At the time, our kids were young and they stayed home a lot by themselves because my wife and I worked. We thought it would be better for us to get a security system for protection. The technicians who installed our system were good. They were quick and it didn't take them long. Their customer service is really good. Everything is fine.

My overall experience with vivint has been great. Vivint has great customer service. I have never called, and a problem has not been resolved. I have easy access to my entire home with a touch of a button on my cell phone.

We have had nothing but problems since we set up our system. The list is long! Our sales rep made promises he did not keep, window sensors where never hooked up, tech appointment where no one showed, and the final straw was when we discovered our carbon monoxide detector was never hooked up. As I sit here writing this I am waiting for a technician to arrive to remove all the Vivint equipment. Our time frame was 4-6 pm and I coordinated my electrician so he could set up the smoke detectors and thermostats. It is now 7:30 and still no technician. Vivint put my family at risk, caused numerous inconveniences and now extra expenses. Needless to say I am very upset.

We have used other home security systems. I am not usually swayed by ads or persons at the door trying to get us to switch. But I was SO disappointed with the one we were using, that when Vivint came along (or whatever it was called a few years ago), I listened. I got my hubby to listen. We switched and do not have to ever switch again. This company has very polite and kind HUMANS answering the phones. They call when the alarm is acting oddly. They make sure that you are really OK, and not saying you are because there might be an intruder in the house. They really really know customer service, safety and psychology of what might be happening and really make sure that we are really OK, if something goes wrong. I would like a larger key pad for our older fingers. Sometimes we hit the wrong numbers... and they call to make sure we are fine. I LOVE THIS COMPANY more than any other company! I like to promote what I deem awesome!:-)

Vivint came to my door one day. I already had a security system and they were just some real personable young men and I just trusted them. I never do that. I don't know how they impressed me enough that I would let them in my house, but we upgraded and I went with Vivint then. My experience with Vivint has been great. I am waiting on a technician on the 18th to replace the battery for me. They're very helpful when I call them. The technicians who installed our system were just so nice. They just instilled a trust into me and I was very happy with them. Anytime that I've had a problem and called, we've either talked it through and they've walked me through it or they've sent someone to do it and it's never been a problem.

I've been having problems with my alarm system for over 6 months. Dealing with customer service has yielded no positive results. I'm paying 100% of my bill but not receiving 100% of my alarm services. To this day I still do not have a full functional alarm system. I'm very unhappy and very dissatisfied right now with this company & system.

Vivint offers top-notch equipment with the latest technology and conveniences. Every time we have had an accidental alarm, their team has been extremely quick to respond and contact us. I have the highest confidence that Vivint can and will provide high-level security to keep my family and our home safe.

Vivint has been very helpful. As soon as my alarm comes down, they call me right away. The service is very nice and there were no problems at all with the installation. I'm very satisfied with it.

I purchased the battery but it didn't solve the problem so a technician came out and replaced the correct battery. Plus installed smoke detectors in my whole house so I feel double protected by this step. The techs were prompt and well informed on what they were doing. I am very pleased with Vivint and their team.

Several months ago a technician came out to upgrade my alarm systems. He took one look at the control pad and says that he didn't have the right equipment and left. He said I should call it in. Nothing has been done.

I’m not having a very good experience with Vivint and I cancelled my second contract, which I have not yet received a response to. I was misinformed on my new contract after having been with them for three years. I was misled; nobody told me about data usage for the cameras, I was told it was getting re-updated. So I’m not very happy with them right now. The three years prior, I didn’t have any problems with them, even though I realized now that being charged probably $12 more a month than the average person with less equipment, but that’s my fault because I didn’t do my homework, so I can’t blame them for that. I hate to have to complain about anybody but when you’re not told certain things, it’s not right.

The overall product is very good. The interface with the Vivint representatives both in person and on the phone has been very professional. The only negative has been the cost. It seems high even though the product has performed well.

One morning my wife and eldest daughter were in our downstairs bathroom when I heard a loud crash from the bedroom upstairs! I then heard our alarm go off and jumped out of bed to make my way downstairs. Within seconds of the incident a very professional person responded. I was extremely impressed by the way the system worked and felt a great sense of protection from this experience. The person who responded was obviously well trained and courteous while determining this was a flash alarm. The experience left me reassured my investment in Vivint was the right call!

Vivint is quick to respond when things are not right.

I have had many interchanges with Vivint over the past four years and they are spot on! When my alarm has been set off they are on the phone immediately and do not delay in sending the police to check my home. When I moved to a new home they moved with me and had the system installed the first day of residence. They have also notified me of extreme weather alerts for my area. In other words, they keep me safe!

Love this company, customer service is always friendly and happy to help, they even assisted me with battery change on thermostat. The ability to control temperature, and lights remotely is an extra bonus.

I purchased the home burglar and fire alarm service from Vivint because I wanted to be more secure about fire and have few things and the house to protect. The installation team is excellent. I had very little interaction with Vivint on the phone, just contact with the service people.

We had Vivint installed on our new house on the recommendation of a friend after a break in attempt shortly after we purchased the house. My husband was about to leave on deployment and I was worried about being home alone. Since my husband was on leave, he was the one to get everything set up, and put the account in his name. This would normally be fine, but it complicates things later in the story. This was not Vivint's fault. Per my husband, the tech that came out to install was super professional and nice, made friends with our new puppy and was very conscientious about cleaning up all the shavings and such from the install. The system was easy to set up and use, and every rep I've ever spoken to has been courteous and professional (things that cannot be said about other companies, particularly when trying to deal with Power of Attorney issues while your husband is overseas-what a headache that can be!).

Best company I've had privileged consulting with. Very professional, honesty, and curiosity through this company.

I would like a front yard sign to announce I have a system. Really like light system and being able to arm and disarm outside my home.

We have been using Vivint since early June. Initially there were a few problems with connections and door locks but these were all addressed quickly and successfully. We have had no issues with this system since. It is wonderful to know that you can unlock or lock doors from your car leaving your entrance to your home easy when carry large objects. We had added many lamp modules which we switch on and off while we are away to make it appear someone is home and this Christmas our entire outside and inside lighting will be controlled by the lamp modules. We are going to be extending it to garage door opener, cameras and anything else that can secure our home. Great system. Do not regret dumping our old one we had for about 20 years.

I've been satisfied with the service although I haven't had to test it with a break in. One disturbing thing when I called about a month ago because my remote broke and I was told I'd have to pay $60.00 for a new one. I felt that I'd been a good and long time customer and after all those years it seems like I could have been issued a new one. She was adamant in her refusal to do anything about it. That was disappointing. I'll rethink my continuing with you when my contract is up. There are lots of alarm companies to choose from. Thank you.

I like the fact that Vivint has a quick response to all emergency situations whether it ends up an emergency or not. The staff are also friendly as well. Anytime I have called in, they were able to answer all questions. I haven't been with Vivint very long so don't have much to review. The only complaint I have is I wish there were more options in the control panel. The salesman told us that the system could do more than the installer said it would do. The installer was right. Vivint is still a refreshing change from my previous provider as I never received a call from them when the alarm was set off or disconnected by me.

Technician showed up right on time and performed his tasks swiftly and professionally. While he was here, he also installed a Carbon Monoxide sensor/alarm that we've wanted for some time.

Using your services in excess of one year and have absolutely no problems in any area of your company and services. Am especially thankful for the comfortable feeling I have with the security and your availability on general matters concerning my equipment and security.

After having Vivint for about three months I came home to find an alarm had gone off in my home. Nobody at Vivint contacted me, my wife or the police. After working with Vivint on this they have sent tech after tech to work one issue after another. They have swapped the panel three times, had to rework the locks, replace the camera and replace multiple sensors. Bottom line, we have had issues with Vivint for over two months and still no end in sight.

I would like to thank this company for the great service and awesome equipment. I'm completely satisfied with everything. My sister installed hers this week and is so happy too! I love this awesome technology!

Great telephone tech support.

I am extremely happy with my system, especially the app for my iPhone which allows me to arm, disarm & monitor my system. I also like the history feature which lets me see what activity has been happening.

I heard about Vivint through a fellow teacher that works with my wife. Her husband showed me the system and I was highly impressed with the remote activity that it could do. And so far, it's superb. I cannot complain one bit. The only issue we've ever had was with an installer but that was all resolved; they sent a different person out and everything has been wonderful since then. Everything's been wonderful with the sales rep as well. I've called technical support twice, the last one was regarding my thermostat calibration and that lady was absolutely wonderful. She knew exactly what I was trying to find out, walked me through the process and it was great.

The other night I received a call in the middle of the night from Vivint. Apparently one of my sensors had disconnected and was sounding my alarm. Vivint went the extra mile to be sure I was who I was and that I was safe. Very impressed by their quick response in this situation.

Vivint installed the system very quickly but when it comes to repairs, we had to wait 2 weeks. 2 weeks without any security coverage. It's my belief that new installs get priority over repairs. Not the best business practice. 2 weeks is too long to go without peace of mind and maintain company faith. Sorry Vivint. You can do better. Please do better in the future.

I had a security system previously and wasn't happy with it so when a Vivint rep came to my door, I changed over to them and got a home security and heat monitoring where I can monitor everything from my computer. The service so far has been very good. I am satisfied. Initially, our experience with the technicians that first installed that system was a little rocky but it was an issue with the salesperson because they told me one thing and what I actually got were two different things, but we worked it out. Other than that, the Vivint reps always come whenever I have a service issue and fix everything and make sure everything in the house works. They just don't fix what's there, they check everything before they leave and were very pleasant. They clean up after themselves if there's a mess. Everything was good.

I purchased the burglar alarm from Vivint. I already had a service but they were better so I changed over. It's been excellent so far. The technician who installed the system was very good.

I live alone. I'm an old widowed woman and we had some robberies in the neighborhood. I'm not using the whole alarm system but I purchased the whole thing. The main thing I got it for is the alarm around the neck because I've had a lot of heart problems. Everything has been great and even when I've set it off accidentally because I wear it all the time, everyone has been so nice. I even wear it out when I go leave the house or even go out of town because I'm afraid I'll forget to put it back on when I get home.

I purchased a security service from Vivint. I had owned another one but changed over because Vivint was a whole lot cheaper. I'm very satisfied with it and I can afford it. I just like it.

We had a break-in, a robbery, so we started looking into security systems. We got t before they changed to Vivint and we're very pleased with the service. Everybody I've ever talked to has been good, and the technicians seemed to know what they were doing. I dropped a plate and broke it a couple of weeks ago and it scared me. The alarm went off and somebody from Vivint got a hold of that and I told them I was having a bad night. I’m very pleased with the service.

I've had Vivint for years. I purchased the house alarm. Dealing with their reps has been really good and excellent. They come out if there's an issue or a question. They're able to answer it. We have a good experience. I like everything about Vivint. I like the fact they get on the phone - that cops are called immediately.

So far, we haven't had any problems with Vivint. They're very responsive whenever we call them. We were in and out of the house at the time so we decided to have them install the security system on a couple of doors and windows. We're very satisfied. The two different sales rep we had both seemed knowledgeable, personable and were straightforward on what we'd be getting. The technicians that installed they system seemed to know what they were doing. They worked with us on how sensitive to make the system because of the pets we have. Vivint provided us good service.

The salesman Landon ** from Vivint was at first what seemed to be a respectful and trustworthy guy. He promised to take the bill from ADT and pay the balance that would occur when stopping their service, only reason why I switched because I could not afford that bill at this time. He was very communicative via text, until that bill came. He responded one time only to my husband to ask if that was the final bill we sent him via text and stated he would take care of it. Here we are months later, I've been referred to a credit collection agency, and unable to get in contact with Landon now. I have reached out to Vivint who seemed concerned and stated they were going to get a hold of him. When I returned the call because I didn't hear from him, the number given to me by a Vivint rep was always busy. Just really upset with this and now have an approx $540 bill affecting my credit.

Service has been good. Once the alarm got tripped by a house sitter when we weren’t here and the appropriate police were notified. We then upgraded. I’ve installed some additional devices myself and I got to go through them. I went through them to purchase it, and then I was able to go through them to get some additional support so I was well satisfied with that.

I went through BBB for a billing issue - one and a half months later they do the same charging me "tax" no notice. Their customer service horrible. Working procedure horrible unreliable - bad company practices.

I got the Vivint home alarm system because I'm a single woman at home by myself most of the time. I'm very satisfied with the service they have provided. They did a good job. All my interactions with the Vivint team have been favorable. It's been a good ride.

I purchased the basic alarm system from Vivint because my house had gotten broken into. So far it’s been good. It was a positive experience with sales representative and the technician that installed my system was professional. He was courteous and showed me the different features. I’ve had to have the battery replaced in the system since I’ve had it but someone came out and did a good job on that as well. So it’s been good service. I knew about this company because my sister had it and now I recommended them to a friend of mine about three weeks ago. She got their services too.

I had service from a different company and Vivint offered me a better deal. I liked what they had to offer better.

While my husband was out of the country, representatives from Vivint came and visited me. One of them was the son-in-law of the guy that built our house and they’ve all been wonderful. It was also right after a good friend of ours was murdered, so just to be safe while my husband is gone I purchased services from them. I’ve got the door and window alarms, glass breakage, and video cameras. The technicians were really good, quick and thorough about everything. We love our system and use it a lot.

I had another company before Vivint and switched over. Their representatives have all been pleasant.

We didn't originally go with Vivint but had an actual incident, a crime in the area and they were the first ones we sought. The service has been good so far. We have no complaints. The representatives who came out and set it up were personable, friendly and explained what they were doing. They told me who to contact if I needed anything. The service was great anytime we needed to talk to anybody.

I've had it for a long time now. There's other people where I live who have Vivint too. I haven't had any problems. Everybody's very courteous and helpful. A young man came this year a few months ago to check it out and everything's fine.

We’d already been talking about getting a burglar alarm, when somebody from Vivint came by to the house. We talked to him and it seemed reasonable so we did it. Technicians were very quick, very courteous and got the job done in a short order to my total amazement. They were in and gone before I can almost blink. Also, they explained the system to me. I had to pay attention to absorb it all but they said if I got confused about it, I could call. We’ve kept our system simple. It’s not complicated to operate and we don’t have a lot of complicated stuff going on with it.

I heard about Vivint through my mother-in-law. I purchased their basic package. Service has been great and I’d recommend Vivint.

Everybody should have this. Vivint is A+. Our daughter purchased it for us, and I'm so glad she did. If we didn't have Vivint, I think we would of lost everything when we were in Florida. The system has saved our house. They are the best and I am already referring people to them. I have 50-plus Christian society and I was wondering if someone can present Vivint to them? I really want to help people, and might get the reward too for that :)

I was looking online and I heard some things about Vivint and I decided to go with them. My house got broken into so I got the $53.99 a month service. The representative and I talked about a few things and it was good. The technicians who installed the system were good as well. I recommend Vivint.

Vivint is pretty good. We've got their alarm system installed in two of our houses. We started using them in south Florida and then we moved to Tampa Bay area and put it in that house also. We got the home security automation. We pretty much have everything they offer. Our interactions with their sales reps are pretty positive. Really haven't had to call them too many times on any issues, but they're pretty helpful. The technicians are pretty knowledgeable as far as explaining the system and setting up the system. They are pretty good about taking care of problems and answering questions. We are satisfied with them.

Vivint is a good company. You can't beat them. Now I am having problems with the product because it's not working but the company is awesome. My wife and I are paranoid in setting the alarm and leaving the house because it goes into alarm condition every time we do it. I was told by the representative that they might have a solution for this but I haven't heard from them yet. I trust that they'll have a solution to the problem so that will be good. I already recommended them to 3 friends.

A young man stopped on my front door and I had been looking at different options for a home security system. I told him it was karma - he showed up, explained, and I went with Vivint. I purchased a home security system for the doors, motion detector in the house, and then the thermostat. Installation team was very personable. They explained everything, made sure everything was working and made sure that I knew how to do everything coz I live alone. 100% topnotch good young men.

I decided to go with Vivint because my old service was almost outdated. My only negative experience is I've had several times where the keypad doesn't work. That's frustrating.

The first time they came, they tapped into my other system and then I just said it wasn’t working right (I was currently in with another alarm company and I wasn’t happy with them). They ended up just installing the home security system (because their system is wireless) and I got rid of the other system. The technicians were professional and were really quick. I have no complaints at all. They were very understanding and they helped me out. Overall, I’d recommend Vivint. I’m happy with the features that they offer like the camera, thermostat, etc. and any issues I ever had were always resolved. Customer service is great. Any time the alarm goes off, the response is prompt.

I had a different service and wasn't pleased with them. Then one of Vivint's representatives stopped by the house and I changed over to them. It's all been good every time I've had talk to someone in their company. The technicians that first installed my system were also good. I'm just really pleased with them.

I’ve had Vivint for a very long time. It used to be another company before and we just transferred. I decided to purchase the security service with the cameras because it makes me feel safer. The sales rep and the installation technicians tried to make me as happy as they could make me, and they did. I was very pleased. So far, I’m very happy with it. The only time I had a difficult time with Vivint was when I set it up but everything has been taken care of and I’m very satisfied with them. As long as they keep my bill at the same rate as when I started the contract. It has gone up a little bit, and I have to call them repeatedly about it. It wasn’t supposed to be that way. I keep track of my billing and, unfortunately, I have to keep calling them all the time about it.

I purchased the security system from Vivint as I thought it would be a good idea and it's okay. The thing is we got slammed by Monitronics and we're paying on both Vivint and Monitronics. Everybody has been nice, friendly and helpful in trying to get us out of this mess. It's not working. They’ve been helpful in trying to get Monitronics out of our life, but they’re secure in there till February 16.

I live by myself. I've had Vivint's security service for a while now and it's been great. I have no complaints. My alarm doesn't go off very often but when it does, they're Johnny-on-the-spot. They call me or come over on my speaker out on my panel. They've been very cooperative and helpful. It's been a while since a Vivint technician installed the system but the last one they sent to change it was very nice and knew what he was doing. I asked him then while he was here, I would like another panel out in my wash room. They have a newer panel where the numbers are bigger and it's just a better one, a whole lot better. I've asked for one but I was told I'd probably have to wait. There was a waiting list. My daughter has one. In fact, I referred her to Vivint. They're very good.

I had a problem with it maybe a month or a little over a month ago. I was home by myself and it started making a strange noise. I ended up having to call in and the lady was just truly awesome. I was having so much trouble with the alarm that I was kind of upset at the time (the alarm even went off during the process) but she was very patient and very kind. She walked me through steps. We went through several steps and finally, got it to shut off. I ended up doing a "service call" myself. It was really fun. I had to take it apart and unplug it and it was strange but we finally got it fixed.

I'm happy with Vivint. They are very, very good. They've just been functional. Made a couple of mistakes but they were right on top of it. They call me to let me know that I left a window open, let me know that the battery's getting low on the fire detector. I feel safe with them.

Vivint performs like they said it would and it's easy to operate. My interaction with their reps have all been positive, and I had no problem with their technicians. Any questions I asked, they answered them.

I had a service before but this sounded like a little bit better. Everything has been very good with Vivint so far. There was an instance that I opened up the door without turning the alarm system off, and they were all friendly. I'm very satisfied. I'd be more than happy to tell a friend of Vivint and how good they are.

I had purchased one of their security system for my home to be installed near the end of September but found a better company. I called October 2nd to cancel the installation and was promised my refund in 3 to 5 business days. I have not received it yet. Whenever I call I'm pass from one hand to another. My home number under this order was **.

I am so disappointed in this company. They offered a couple of selective packages which were compiled of two cameras. I was told by a rep that I could choose two additional cameras for the same monthly price and alleviate the other items that came with the package. I agreed and signed a contract which stated I'd pay 89.00 for an activation fee and 64.99 monthly maintenance charge. The contract stated 3 days cancellation. I was told I'd have 30 days to cancel and later 14 days to cancel. This resulted in me calling Vivint to hold them responsible for honoring a 14 day cancellation which was also written on the contract. The next day after cameras were installed, I experienced a problem that Vivint claim to adhere to but never did.

I had been a customer of this company since 2010. I had the system installed in a previous address that I had resided at. I was, at the time, in the armed service, so moving was inevitable given my job field. Well I had moved residences in 2012 and decided I wanted to have the system moved as well after getting settled in. I did so, but the end result is as follows. When I had the system installed I was told I would have to renew my contract for another 2 years. Mind you I had already been a customer with this company since 2010. I agreed to this new contract, and they came and reinstalled the system at my new residence. I had never had any issue with the system or the company the whole time, until it came down to the final days of my contract.

I've had Vivint for 10 or 11 years. They're great and I don't have any issues at all. Whenever I have a problem, they take care of it. If they can't take care of it on the phone, then they send someone out. It works great. I got the new system with the door locks and I can go online and check it. I get notified and I'm very happy about it.

Vivint has been good. We had a problem with a competitor that almost went to court. Vivint has been good all the way through. They're very efficient and competent. We're confident that they would perform if the need arose.

The first technician didn't install it right. I had to have somebody come back and make some changes. But the service has been good so far.

I was a Vivint customer for a number of years. I decided in this day of cells to get rid of my land line. I called Vivint to cancel my service. A young man named Josh convinced me to upgrade to a cellular type service with a couple of cameras. I told him I would agree to his terms if Vivint followed through with what they said they would do. After a half day of time wasted the installer was a no show. I called in to Vivint and asked that the account be closed. They did not inform me that I needed to send in a letter. I paid my account through the end of the original contract. After that time I continued to receive bills for the new services. When 4 months had elapsed they "closed" my account for lack of payment. I have now been sent to collections. This company is not worth the hassle. I have several commercial accounts with them and will not be renewing the contracts as they come to term. Beware!

Some kid came by here selling Vivint. My husband had the beginning of Alzheimer's and we decided we better have it. We got the security system, and I'm very satisfied and happy with it.

I purchased a burglary and fire alarm system from Vivint and it's been great. The salespeople were very courteous and polite and were very knowledgeable of the program they were offering. The technicians did a real good job and were real fast and quick about it, not very much inconvenience to it. But I think the service fee is kind of high.

I chose Vivint because of the remote control capabilities. I can turn my alarm on and off. They had the door alarm and the door locks that I can unlock and lock remotely. The only thing I would like is for them to offer a camera package or cameras and them not having to be so expensive because there’s camera kits you can buy anywhere now and you’ll log in remotely, but it will be nice if it was tied in the alarm so you can just log in to one place. Their cameras are $200 each and you can get a system with six cameras for that. Nevertheless, I’d recommend Vivint. They are very good. They make sure they give you what you need or what you want and explain what it’s going to cost and work with you.

I was promised a $100 Visa gift card by the sales rep. who opened the account as a promotion for signing on with Vivint. Several months have passed and I haven't received it. Each time I called I've been told something different. The call have been transferred to different representatives, then I was finally told this was handled by a 3rd party company and that the information was passed on to them. Vivint is telling blatant LIES to get people to sign on with no intention of fulfilling it!!! Do not use them... They also have issues with their accounts RECEIVABLES harassing people when your account has already been paid... I wish there was a way out of this contract. BE AWARE - DO NOT MAKE THE SAME MISTAKE!!!

We are very pleased with Vivint. We’ve had them for a number of years. Six weeks ago, we had a motion detector inside of my garage that went bad, gave us false alarm two days in a row. And the next day, they had a technician out here. He took a look at it and replaced the motion detector. Everything has worked fine ever since.

We've been very satisfied with the home security service we have from Vivint. Their sales reps came to my home a few months ago. I had a problem and they fixed it. They essentially put in a new monitoring system that was more up-to-date than the system we have had for about 20 years. We've been very happy with them. They were very courteous and very timely. Any questions we had, they always respond to us and we've had no problems at all.

I had it in my previous house. I came here from New York and I decided I needed it because my house was robbed once years ago. The system’s fine. I’ve had some interactions with their technician over the phone. I had a problem a year ago when it started beeping every once in a while. They instructed me to do a self-test and it usually clears. At one point, it wouldn’t clear and it wouldn’t correct itself. They were supposed to send a technician out and they never did. I never had the problem again. But that was a little lacking in customer service. Nevertheless, experience with Vivint has been very positive over the years because I’ve had them for seven years now. It’s been good.

Salespeople from this company have come to our door 3 times this week. The 3rd time we basically slammed the door in their face. They are back again in our neighborhood today. Our subdivision is small and I can't believe it has taken them a week to knock on everyone's door. They don't take NO for an answer.

I first heard about Vivint at least 30 years ago. I don’t remember how we got started but we did. And when I moved, I kept them and had them move with me. I have their security system. I don’t have any problems with it whatsoever. But, I had a problem with somebody, I don’t remember if that was about the system or an electricity problem. This one person was terrible, but he got replaced and the other people that have been here have been just as nice as possible. I’ve always been extremely happy with everything. The only thing that I had a problem with, is I don’t know anybody that has Vivint in my whole entire neighborhood. I have not seen a sign out. I don’t put their sign out, for one reason being I don’t like the bright orange sign. A lot of people that have this system don’t want people to know they have this system. You should know that you’re protected so I leave an old sign out from another company that was here and have left it out. So I still look like I’m secure and people see me set my alarm when I leave and do it obviously.

I got Vivint in 2008 and ha've been fine with it. If I didn't, I wouldn't have still had it.

My system is awesome. I am very pleased with the cameras and being able to know what is happening in my home when I am away. I also love being able to unlock the door for my family and friends if I am not home. Great system! I can't wait to see what they do next!

I had to call Vivint to ask a question and they've always been very polite and solved the problem. They were pleasant to deal with.

I'm one hundred percent satisfied with Vivint. They keep my house safe. I can operate my home from my phone anywhere. I recommend it to everyone.

I'm very satisfied and happy with Vivint. The technicians who installed the system were fine, although I did have a tech from here in town that put the new box that I wasn't really happy with.

Vivint was canvassing the neighborhood one time. I had a different security system, and they came in and sort of overrode the equipment that was already in existence, gave me some different types of monitors, some new motion detectors and a new box. So they modified the existing unit and gave me a new box. It's been excellent. Everybody I've dealt with at Vivint has been very understanding, very willing to listen for any length of time, and I had a whole series of false alarms because I had a bad sensor. They worked with me through those problems. It's been a very successful relationship. I recommend and trust them, which is good since they're protecting my home.