Vivint Reviews

The salesmen from Vivint were very cute and very personable young men. I'm 90 years old and they sold me right off the bat. I purchased their alarm system. I've been very satisfied with the service. I highly recommend it to anyone.

When the salesmen showed up at my door I was 8 months pregnant, they guilt tripped me saying I needed to protect my baby, and they told me there had been a string or burglaries in my neighborhood. They also said they wanted to make us a model home, and told us not to tell anyone we were paying the low price of $60 a mo. I didn't even agree to it by the time they had the contract done, and were asking me to sign it, and naively I agreed. They told me it was a 3 year contract (April of 2013), and sent a tech over to my home that night to install it, he was there till after midnight, and I had to work the next day.

It's been great! Haven't had a problem. I have no complaints. I was quite happy with the sales rep and the installation. Plus anytime I phone for different reasons they're very cooperative. Very willing to help if I have any problems. I'd recommended them highly to anybody who's interested.

Vivint response time is excellent. When alarm sound I received a call within seconds to make sure everything is alright.

I have an alarm service from Vivint and I'm 100% satisfied. Their rep was very good, very efficient, knew the product, no problems explaining the system without any issues. I know that anytime I've had to call the customer service line, they've always been able to deal with my issue expediently and without any problem and when I've needed a technician, the technician has always been on time and he's gone above and beyond of what was anticipated.

We fell victim to the door to door salesman saying that there had been a lot of break-ins in our area a few summers ago. So we decided to take a chance because the monitoring and system seemed to be a reasonable price. This is where the nightmare began. The salesman visited us once in the evening and then stopped back the next day with a contract. When he stopped he talked us out of getting the remote fob, glass breakage sensors, and window sensors. Then when the installer arrived a few hours later, he insisted we would want the Key FOB and made a very good argument for needing one. Well it was no longer offered for free and we had to pay out of pocket for it. It would have been included if we had not been talked out of it earlier the same day. The install itself was painless, minus minor wall damage, but we chalked it up as being minimal because he did have to wire the panel to the outlet. That was bad experience #1.

I purchased the security for our cabin and our garage from Vivint because we had some trouble up there with break-ins. When they installed it and then I had a question or two, I phoned them and they gave me the answers. The installation team was very good. Very satisfied except we’ve had trouble with the battery not charging because there’s no heat in the cabin in the winter time. The cabin has electrical on winter but there’s no heat so the battery won’t operate as well. The button was in the door and it hasn't created problem at all. It’s just the one on the panel. What we’ve done is bought a battery charger, a battery mat. It’s something you would put around the battery in a car to keep it warm and we taped that over the panel and it seems to be working well. But, that’s something they need to look at when they put some security into places like cabins, dwellings in a country as cold as ice or can be - some way of keeping the panel warm so that they work. The installer didn’t tell us about this.

My issue is being resolved. I have been contacted by Vivint and I am very pleased with the outcome. They deserve a 5 Star rating for excellent customer service resolution.

Vivint has always come back when things would have a problem. They've done a good job. We've had the alarm go off once because we thought someone was breaking in. There was hardly breaking in and we hit the panic button and they showed up right away.

I've been with them for over five years. My experience with them is kind of hit and miss a little bit because some of the people I talked to are really great and some of the people never get back to me.

The sales representative and the technicians were very knowledgeable and professional. I’m satisfied with everything at this point.

We have had our system 6 months and have not had 1 month service. Anytime we phoned in it was 1-2 weeks or more before they could come out. We are away a lot and thought this would be a good system to install. In talking to service, they agreed that this was not acceptable service and that we would be put on a priority list. We were contacted shortly after that someone was coming out in a few days. Something came up and we had to cancel but the message never got through to the tech that arrived 10 minutes before we were about to leave! This would have been the 7th call. I've lost track but I think we're on our 3rd panel. We tried to get out of our contract but it would cost us $1,500. If we're stuck with it for the next 45 months it’s coming out as soon as the contracts up.

I've had good experience with Vivint. I have their home security system and the service so far has been very good. We've had to call customer service a few times and they were always courteous, answered all the questions, and very helpful. Their technician were also very helpful and they answered all the questions and they were fast. When the alarm goes off, Vivint is always quick to call us or call the emergency number that's listed. It's been a good experience.

I have asked for a yard sign at least eight times. I have asked the guy who signed me up for Vivint. He said it was taken care of. Three weeks later, no sign. I have called Utah time after time after time and they always took down my info and promised the sign. It never has came. This has been going on since August. I have gotten email saying how everybody likes the yard sign letting people know they have Vivint and how it is important. What is wrong with Vivint and why won't you send me a yard sign?

Everything is going well with Vivint. I was in an accident and my memory is shot, so my difficulty is remembering the passcode for the front lock and my code to get in my app on my phone. Those are my issues that have nothing to do with Vivint. I had another company before and Vivint is so much better. I like the sensitivity of the glass break detectors, the camera in the house and the night vision that sees things inside the home. I've had excellent service from them.

Overall experience with Vivint was good. The installation was efficient. The technician was knowledgeable, was in and out.

Hi, I'm Vivint customer in NZ. I need quit my plan cause I'm moving out NZ soon. But I can find nowhere mentioned how to quit plan. It's 45 months contract and so far 7 months lasted, and I can find no one to takeover. Please show me what's the option I have and send me instruction. Thanks.

Vivint came to the door and spoke with my wife. At that time we had ADT and they ended up putting us in with Vivint for the complete house, with the exception of the front door, side door, windows, the smoke and fire alarm. I had a situation where they didn't pick up the fact that we had a window that was monitored, and they put that right on the program and walked me through over the phone and it's been good so far. The sales representative was very positive, not pushy and very pleasurable. I didn't expect that from the door-to-door salesman and was surprised. The technician was very professional and I was very impressed. He was there within 45 minutes to an hour and took about an hour to get everything in. When I did make contact with them, wait time was very, very minimal, very professional on the phone. The salesperson and the technician were very professional and not pushy - that was the best part. We did recommend them to a friend down the block and they also left their alarm system. Vivint is a pleasant surprise.

I haven’t had any problems with Vivint. I got their home security because I had a burglary three days before I had it installed. I’m very satisfied with their service. The installers came in here, did the job and got it done right. The experience with them has been satisfactory.

We've had Vivint for five years now. We have the house alarm with the two doors. The panel had been acting up a little bit and I had a problem with going away from the house and setting the alarm for with the motion detectors because it wouldn't set right. So we had them come out here to fix that problem. We also had a low battery too somewhere that they had to change. The technicians were knowledgeable, courteous and professional all the way. We're very satisfied with their service. Everything went fast and there were no problems.

A Vivint sales representative came over and I got the home alarm system from them. I already had a service and kind of upgraded. It’s been really good service. The technicians that installed my system were really good, professional, clean, quick and accurate. The quality of the installation seems pretty good and so far I've had a recommendable experience.

We got the basic package with the fire, house and silent alarm from Vivint. The main thing that sold us was the fire alarm because we don't have to worry about charging the batteries. And one time not long ago where I unfortunately thought I could cook and was frying something, it set off the alarm. They responded within a minute. We are highly satisfied with the service. Their sales reps were very personable, professional and friendly. We were just really impressed with them. Same thing goes to the technicians. They got in and got it done quickly. Any experience that we have had with them has been very positive.

My overall experience with Vivint is good and everything seems to be working.

I have had Vivint Service since August 2014. Ever since then it's been problem and problem. On tonight 12/13/14 called them to complain of furnace panel control not functioning. Technician tells us December the 21st was the earliest they could service us...are you kidding me? I am done with this service, ADT here I come.

Aggressive slick phone scams with noway out contracts. My husband was in the middle of dinner with 5 noisy kids... By the end of a fast talking conversation he was roped into a 5 year 44.99 a month monitoring contract for a system we don't use and can't even find replacement batteries for. This company is awful even though my husband admitted he was confused and the guy distracted him. We are stuck with a company we hate and a system we don't even turn on. This company is not a people centered company. We let everyone we talk to know.

To make this brief: the Vivint salesperson was walking through the neighborhood, walked up to our home and told us he would like to make our home a show home for Vivint. We informed the salesperson that we would be moving in a couple months and that we wouldn't have a new home for sometime around a year. The salesperson told me that it wouldn't be an issue, we just had to call the customer service line, inform the agent that we were leaving and they would put our account on hold until we were able to find a new home to have the system installed. We wanted a security system and the plan he explained sounded like it would work for our current situation.

Switched my alarm system to Vivint because I found out that there was an updated one from the one I had with a different company (and the phone app was a big key). The sales representatives were very good and the technicians that installed our system were excellent and very efficient. They didn't need to relocate, they used the existing stuff and replaced the control panel. They were very professional. I'm very satisfied. Service is excellent so far.

I got the basic alarm system from Vivint. The sales representative is very friendly and helpful. He was convincing as to how everything works, so I was sold. The installation team was very friendly as well. They were quick and they cleaned up the mess. They were very good with what they were doing and explained everything to us. They’re very convenient to have. The service was good and we’re grateful that we have it.

I am very happy with vivint service. Technician who came to my house was very nice and has good knowledge about product. I only wish that he had a name tag, so I can remember his name.

I had the monitoring and cameras. I like them because they respond to us quickly and called the police if needed, which they did a couple of times. They’ve been here when we needed them. Sales representatives have been very good. They’ve come out when we’ve asked them to. They described the service and have done well. The technician explained everything very well and told me how to operate it.

May 2013 is when services began with Vivint. My partner was bullied into the contract by the sales pro. The sales pro ran my partner's info and was declined for service. The pro then asked about me and my info. I work oilfield and am always out. I was not able to sign or authorize the charges. Texas is not an equal state, therefore, your tech should not have pressured the information out of my partner. Since then the system has failed multiple times. The motion sensors have cost me 75 dollars in fees for false alarms. The door locks have been replaced four different times. The last time they came to replace it the tech was only told to replace one lock. The reason Vivint didn't know I had two door locks on my system. The two locks they re-installed many times. The rep on the phone was combative, telling me I only had the one lock! I responded with, "how well are you monitoring my home if you don't even know what my system options are?"

The salesman from Vivint came and sold the security system to us. We had one previously that we just didn't like. When he talked with us and showed us the differences of what we had, we decided we wanted it then. The service has been great. The technicians were all very, very good and very courteous. The people from VIvint always called. As soon as anything happens, they call immediately. If we happen to even program our alarm wrong, they always call too. We're getting older and sometimes we forget. They always secure and always call. It's great.

My family was approached early this year Vivint Solar about solar panels and after doing some online research we agreed to move forward. A few months later we were approach by Vivint Sky for home security as well. After agreeing on the contract they immediately set up the equipment and got everything up and running. We were told by our sales rep that we would get free months and even a free external camera for referrals. We were able to refer some people who decided to move forward with the service as well and agreed with our sales rep on a free camera and free month of service. This was about 6 weeks ago. We have been given the run-around ever since with broken promises of installation dates and all the excuses you can think of for not living up to their end of the bargain.

After The Vivint system was installed, I'm very happy with the security systems and the solar panel and the job that they do. I am not happy with the billing for the solar panels because it was very sporadic and unreliable in the beginning and now the last 2 or 3 months they finally separated my bill. Last month it was the 25th before they took the money out and that was unacceptable for me. Before that it was the 20th. I would recommend Vivint to my friends but I would tell them what to expect first.

I had Apex before Vivint took them over. I bought a house and I know we'll be safe if I get a security system. It's something good to have. I'm very satisfied with Vivint. They've been very helpful. It's a very good company. As long as they have the service people that they have and keep doing what they're doing, I'm happy with them.

My cousin had a Vivint system installed into her home. I loved the keypad entry feature and heard a lot about her ability to monitor her home from her phone (via security cameras). When I recently purchased my new home, I also had the Vivint security system installed. It is probably one of the best decisions I could've made. Not only do I love the system's features, but the sense of security that I feel 24hours a day is priceless!! I would definitely recommend Vivint Security to anyone.

We needed extra security so I purchased the house alarm from Vivint. Service was excellent. Sales reps have always been helpful. Technicians were extremely helpful, too. They asked us where we wanted things and tried to accommodate everything we needed. The few times the alarm has gone off, they have gotten through to us immediately and helped us solve the issue. They've always been very gracious and the product seems to work extremely well.

Vivint came into the area when we were talking about getting a new alarm system. The gentleman knocked on my door at 6 o'clock and by 10 o'clock we had the alarm system installed. We had a system before but weren't happy with it. One of the things we liked about Vivint is that it's a wireless system so we didn't have to worry. The service has been excellent. When you have a problem and call, they're there and don't leave until it's fixed. Each time I would call them, they're very helpful. Their technicians always clean up after themselves. They're very thorough and explain things. They're quick, courteous and friendly.

I moved into a new house and needed an alarm system. So far I'm very satisfied. They have great customer service. Every time I have an issue, I can call them up and take care of it right away. They're very fast and accurate. I highly recommend them.

A friend of ours has Vivint. We have their security alarm and monitoring. We have a freeze alarm, water alarm and security alarm. It was a service that I've been looking for and it led more to the freeze and water alarm because we're away a fair bit. I wanted to protect my home against the furnace going out. The security part of it was a side issue and we're a lot satisfied. The sales representative was a nice young fellow from who came to the door a couple of times and answered all our questions. The technician was another nice young fellow, very friendly. He was quite knowledgeable showing us how everything worked. He showed us how to adjust things if we wanted to change something. It works really good. The alarm is really loud when it goes off when I punch in my bank code instead of the door code. It's a good experience and value.

I’ve had the house alarm from Vivint for years and it's been fine. The sale representatives are professional and they were able to address my concerns. The technician that came was very knowledgeable. Overall, they are good service provider.

Initial problem with billing, attempted auto pay from bank. Could never seem to get it right. So now I am sent a bill and I pay. That way, I know it gets paid.

The sales guy who came initially a year or two ago was very informative. I have no problem with the technicians as well. They installed it fast and did a fine job. I'm very satisfied with the service so far. The main thing I like about it is that if I'm not at home and tenants or somebody starts a fire, fire brigade comes right away. I also like the thermostat. I can do this from my phone which is very important to me. The only thing I don't like about it is when we plug out the plug, it's not going to work.

My daughter had Vivint. I moved into the area a few years back so I got the same security system she has. I have the security, fire alarm and service app that I can use for my cellphone and I put in a motion detector just recently. I wanted to make sure I had some kind of security for the new house, something that's reasonably good. Their service is very good and I'm very satisfied. Anytime I asked their representatives some questions about fees or anything, they've been very helpful. They're knowledgeable and good people. The person who installed the system was knowledgeable. He was able to get everything set up in a reasonable amount of time and it worked fine. I didn't have any problems, it's been working since. Every time I've spoken to somebody from Vivint, it's always been a good experience. They're giving me the kind of security that I've been looking for.

Vivint is extremely efficient when an alarm goes on. The response time is almost immediate.

I have been very impressed by the speed that Vivint shows when they receive an emergency report. I have been called quickly to report a problem that needs to be checked out. Vivint employees are courteous and gracious as they help to correct the problem.

We recently received a call from Vivint about a glass break alarm at our house. The person on the phone stayed with me while I checked everything out & it turned out to be recorded as a "false" alarm as everything looked good. However, the next day we found the culprit, it was a Glass Sun Catcher that fell off of our patio door. It is comforting to know how efficient the system works.

I like that Vivint responds immediately when my alarm sounds. I like that the door lock they installed works with a code so I don't have to stand outside and fumble in my purse for my door key. I like that I can arm and disarm Vivint from my cell phone. I especially like that they are on call 24/7, in case I need to contact them. I'm very pleased with my Vivint Security System.

We got the security of our doors and camera from Vivint. We needed it to be protected. The sales representative was very courteous and the technicians were on time. I was satisfied up until last month. Our door had stopped alarming when you open it. We had a customer service rep helped me with it. They said that the module was bad and they were going to order some new one. And we never got the module - it was never ordered so that was disappointing. Luckily the door started alarming again on its own. Then our camera went out. It stopped recording at the end of October. The customer representative did everything he could over the phone but other than that, it was less than good. I have to wait until January to get it fixed because they couldn't get a technician out here any sooner than that.

We love Vivint! We feel safe and secure and their service is first class! I would definitely recommend Vivint to everyone!!!

I haven't really used it but it's been working okay. I got the Vivint security system to feel more secure. Our subdivision is having more problems with break-ins and having it makes me feel more secure. It sounded like a good thing. It didn't stop the break-in but at least I would have help getting and notifying the police. I did have a problem with the backdoor keypad but it's working now. I haven't dealt with the reps in the company since it was put in really, but the people that helped me was the one that helped me the most and he was excellent and wonderful. Overall, it was a satisfactory experience.

We recently set off our alarm system accidentally and it was handled so professionally by the staff that I wasn't even embarrassed. I was however impressed on how short a time it took for someone to call me and verify what was going on. Compared with their competition, they are way ahead.

My experience with Vivint is great. However, in the bill we received this month, the amount is incorrect. My husband already talked to customer service about this.

I love it; it's very easy to secure my home from my smartphone, quick response on alarms, and easy to navigate thru my events.

Excellent service! Couldn't feel anymore secure with Vivint. Thanks!

A very courteous call letting me know an alarm went off at my shop.

It's good. It's helping us to maintain security at nighttime or when we're away from home.

Someone from Vivint came and knocked on my door. I purchased the home security. We recently built a home and there have been several burglaries in our area and I have two children that occasionally stay home by themselves. The sales representatives were awesome as well as the technicians. He was very clean and tidy. Compared to any of the other electricians, plumbers, etc. that came to the house, he completely cleaned up his mess. I would never even know he had been here. I am completely satisfied with it so far.

I am very happy with the service my family has received from Vivint. With the experiences I have had with them, I know they will be quick to respond, if ever I needed them. I would recommend them to anyone.

I change from adt to vivint, and the system is impressive. But, the billing department has a lot of problems. They overcharge me $104.22, and it took three months to get a refund. This is after talking to over six different, but very nice people. Some DID not know what was going on, even after I sent them copies of my statement. Now they want to change the agree monthly amount from $53.00 to now $68.00. A $15.00 dollar increase. If you are smart, do not give them your charge card number.

On December 2, 2014 my home was broken into. Vivint did not immediately alert the police but instead waited until I could answer my cell phone and give the go ahead to call the police. I was at work and no one was at home at the time. The person on the phone told me she heard movement in the home when she tried communicating with me through the system and yet the police were not alerted immediately. They instead sent out a security officer who in turn had to call the police. Meanwhile the intruders made off with items from my home. VIVINT process is seriously flaw and need to be assessed and changes needs to be made.

I feel safe since we got Vivint. It is easy to set. Persons who help you are always knowledgeable and respectful.

I heard about Vivint from a nephew. I purchased security and fire alarm from them and I'm satisfied so far. The sales representatives were knowledgeable and explained everything. The installers were excellent and they were kind, courteous and efficient. But I've had problems with the referral because referral people haven't gotten their $50 and I haven't gotten mine. I called twice and both times they said they were going to fix it. The first one, they didn't fix it. The second time, I haven't checked yet but that was not a good experience. They didn't even have them down as me referring them. So that's not a good thing. As far as customer service, they're not very good at all. The installers were excellent but the customer service is zero.

From the time we have had this system we have been very pleased. We are still waiting to install our camera system due to our internet servicing we have had issues. Calls have been timely. Use is right on things. Thanks for serving us.

I am very pleased with Vivint Security. They are efficient, friendly, and a carefree way to give me a sense of safety and security whether I am home or away. Thanks Vivint!!!

I walked into my home as I always do, but the phone rang and I answered it. I FAILED to deactivate my alarm. Well, I found out how well monitored my home is. The rep was very professional and helpful. I would recommend Vivint to family and friends.

I called for a problem with a door sensor and the customer service rep walked me through it until the problem was corrected. She was great.

We bought the home system from Vivint and then we ended up getting a second system and it's been wonderful. That's because we had alarms go off and we're not there all the time. I don't want to keep having the sheriff come out and have it be a false alarm every time. I thought eventually they're not going to come because there have been 4 times that the alarm has gone off. It was bothering me and so I called Vivint. Then they understood it and they were going to do it at no cost. We want to protect this property because it's a low income neighborhood. I had them add on the windows because it would be so easy to get in. Even with the alarm system that was on there, it was an additional sense of security. Our overall experience has been awesome. I love Vivint. It's an excellent service and an excellent security system. It's fantastic.

Vivint system is wonderful to have in my home. It is connected to my cell phone and not the land line. Not only is this system easy to use, I also have to compliment the sales department employees and the installer. All were very professional and made sure the customer understands the proper use and are available at all times to answer questions. The sales department also offer you special prices which surprised me.

I have a great feeling knowing that when I'm alone - I am safe. Vivint provides me with the security that if I am hurt in an emergency and can't get to a phone, with a push of a button someone is there to help me. It also gives me comfort that I can walk into my home and know it is a safe place and no one is there that shouldn't be, or that my things might be gone.

Vivint has the wrong address in their system for my home since I had it installed. I corrected them the day it was installed, needs to say Hawks they have Fox LN. Since then I have asked for a bill, they offer to send it to Fox LN. Had my 5th conversation today and of course still wrong. I am concerned if I need help they won't be able to find me. They also have my neighbor's number down to call before me. Had an alarm go off and did not get a call - neighbor did. Despite numerous complaints neither problem is fixed. The system is useless to me as is. I'm not safe! The people I speak to there are all nice, but their system is a mess.

My last experience with the good folks at Vivint happened the weekend before Thanksgiving. It was the day that we cooked the turkey. Well, one thing led to another and we accumulated a little more smoke in the house than we should have. No real problem, but the smoke did set off the sensor. I got to the control and shut off the alarm pretty quickly. I expected to talk to someone through the box, but it was a phone call that came to us. We let the caller know that all was well and that was the end of that. But we did get to see that the system worked just as it should have. Thanks for watching over us.

We love our security system. If we ever had an issue, Vivint, they took care of it right away. Not a problem in the last 8 years.

When I experienced difficulty in using the key fob, the technician was efficient and knowledgeable about my problem. When she determined that the key fob was at fault, I received a new one promptly, at no charge, and was guided carefully through the process of installing it.

I am very satisfied with the service of Vivint. I feel very secure with the alarm system for our home. Price for monitoring each month is very reasonable and worth the money.

I have never had to use this Medic Alert feature because of an emergency; however, I did set it off twice, accidentally, and the response from Vivint was immediate. The person to whom I spoke each time was very courteous and even laughed with me for accidentally setting it off. I was reminded that whenever I needed them, they would be there for me. Thank you.

When speaking with Oliver I was never shown anything but respect and concern for my problem. He was very thorough regarding the history which was reported on the computer. He absolutely satisfied my concerns regarding my account. Thank you, Oliver.

I have to say overall it's the best home alarm system. It saves us time and money. I love it.

I have had an alarm system from Vivint for the past 20 months and would highly recommend to anyone. The system itself is amazing and the customer service is second to none.

Your staff were great. Took care of what I have asked for in booking a service call to replace/change a man door monitor for my work shop. Thanks. Dave.

I had a new keypad installed and glass crashing sensors installed. The service man was very accommodating and answered all my questions. He was very professional and I am pleased.

Great products and great service. Definitely would recommend.

We can't thank you enough for such great service. We recently had two incidents just a few weeks apart that could have been life-changing for us. While we were at work, our carbon monoxide detector went off due to a draft problem with our coal boiler. We were immediately notified and were able to return home and correct the problem before the worst possible scenario could occur. We have two dogs and five cats in the house that surely would have died without immediate intervention. Vivint did offer to contact our local fire department, but I work only a few minutes away and was able to correct the problem myself without incident. We feel extremely confident that you have us covered in case of any emergency. Thank you so much for your reliable service!

I always get excellent customer service from your agents. Happy with my alarm system.

I have no complaints with Vivint. The live system works well and is user friendly. The only thing was they give you a little yard sign that you put out on your driveway that says Vivint. It’s an octagonal, red or orange sign. The nice thing, which I never seen before, is they have little teeny lights that’s on top of the pole to light out the sign and they’re solar powered. So in the evening if burglars driving by, he can see that you’ve got Vivint security. But the darn lights break and fall off. They’re not very sturdy, lasted for the first 4 months and were no good anymore. It was a great concept and I loved it. But I don’t know how to replace those or get new ones, and that’s a minor thing. The service has been great. I’ve had no false alarms and the installation was very professional.

The guy that installed my system was outstanding - 2nd install for me. If I ever move again I would want this guy to install my system again. System itself is work fine so far.

I called in to report that my system was not syncing up to my phone app. I went online and chatted with a rep with the Chat feature thru the Vivint website. Great experience, no big deal, had everything set up. The rep advised me that my system was not working since July 7. I asked about the credit back, she said, "No problem, just call back once the technician has completed the work order." I called back to ask about the credit. The rep advised that I would only be credited back from Nov 10 until 13th. Keep in mind it is $60 something a month and I was paying for service since July until November - 4 months!! That is around a total of $240.00.

I switched to Vivint about 4 months ago. I switched from a home security company I was with for 12 years. The customer service of Vivint has been outstanding. I have called them a few times and never once did I get anyone that wasn't helpful. They are very helpful and very polite. It seems that really care about customer service.

One of the most satisfying aspects of Vivint coverage is the immediate voice response over the touch pad panel and the requirement for a security code response by the occupants. Knowing that there is a real person on watch, so to say, is very comforting. Leaving me and my family with a feeling of actual security for our personal safety and that of our home. Thank you, Vivint.

Great product, good service, and super phone, iPad pc apps.

Great service. Very knowledgeable of my request. Also gave advice on future needs. Thank you.

With having moved into a new neighborhood, we decided to get a security system for reassurance. We love Vivint having 5 of our kids working for Vivint. They really took care of us to make sure we were a legit smart home family. Although we have not had an incident, thank goodness, we love our system and the ease of using it. We are so thankful for the safe feeling we have had with our Vivint system. We are also happy with the savings on our utility bills having the thermostat and appliance module. Thank you Vivint for giving us the freedom of reassurance. Thank you for being so good to our kids that have worked for you. A company of integrity, generosity and love. Thank you.

The safety of my home and my love ones is the most important thing. Vivint provides me with the peace of mind. I love how I can control everything from my phone. Best system in the market. I highly recommend Vivint!!!

I am SO glad we decided to use this service. It has been excellent from day one and just gets better. Any alarms we have had have been handled expertly by this company. Great service, excellent customer service and the representatives you deal with when an alarm goes off are reassuring as they are professional, pleasant and very well trained. Thank you, Vivint! Highly, highly recommend!

I feel very confident having my home protected by Vivint. The equipment is state of the art and the customer service and technicians are highly professional. Thanks.

I love my alarm system and hope to love my solar system as soon as SCE approves it. The telephone is so-so. I had a lot of problems with the phone but it seems to be working.

I called for an explanation of the alarm system functioning during a power outage in my area. I received immediate and perfect assistance with my concern.

Vivint was most helpful with our move, which involved 4 months in an apartment while we found our new home. Once we purchased our new home, (Vivint held our service while we searched) they were quick, efficient, professional, and even offered additional free features as a reward for staying with them. I have recommended them to my son, who now has Vivint for his own home, and is very pleased.

The initial installation was bad. The rep was not educated. He rushed through the installation and had no time to explain the system. The system now runs very good after a second rep fixed the problems. The only problem is that the batteries of the door lock deplete too quick. The monthly costs are also very high and not competitive, so we will look somewhere else after our 2 years. Overall we are fairly happy with the system.

Our contact with representative was outstanding! Had a few questions and they were immediately resolved. I have been with VIVINT for almost 2 years. 24/7 they are there, a real person no less and no hold time. Feel safe and secure with my system.

I had a false alarm, my fault, but Vivint called and checked on the alarm. They were prompt, courteous and professional. It is comforting to know that an actual person responds when the alarm sets off.

We have been 100% HAPPY with our Vivint System. Very easy to use. Mobile App. Remote Door Lock, Video. What more could you ask for? Peace of mind! Ability to expand. Great Customer Service. Refreshing to deal with. Such a professional organization...

The staff was outstanding and very supportive. I so appreciated everything they did to get my home back in order.

Vivint has been very helpful. Even when there are false alarms they have been very professional and pleasant in the handling of our alarms. I would recommend them for their quick action to an alarm, professionalism and the pleasant staff.

One window still reports an error every time alarm is set despite replacing the batteries. Camera very rarely works. In away mode, door is physically unlocked. There was a period when door, alarm panel and online app all reported different status of alarm. Plus point good response when alarm is set off. Overall I think expensive for what it is. I will not consider renewing my contract.

I haven't even had my system for a month and it's a hot mess. My screen started off rebooting over and over, then it froze, and now it won't turn on. I purchased 6 glass break sensors and spent about $700 out of pocket only to be treated with mediocre service. I can't get a tech out here until December 15th, that's about almost three weeks without protection. (I'm posting this review a bit after the issues began.)

Contacted several time when my system had a false alarm. So I know the service is working well. I did not close a door correctly that is why the alarm went off.

On a Sunday night in November 2014, our daughter was home alone while we were out of town. The alarm went off and she was so scared. Vivint immediately contacted us by phone and text while we were in Hawaii alerting us to the fact that the alarm had gone off. The Vivint employee was very professional, calm, and contact 911 and the local authorities right away. I was talking with the Vivint employee while my daughter was on the phone with my husband. The police came, checked out the yard and house to make sure things were secure. Not sure what triggered the alarm, but the system Vivint has in place worked perfectly! Thank you!!!

Love my system, so easy to adjust or turn off and on from our phones and iPad. I accidentally tripped the system the other day and within a few seconds, a person came over the panel to check on us. She was very pleasant, but yet concerned that we were ok. The panel is great that it also alerts us to changing weather conditions. Again, I love this system.

I am retired and receive disability. I set aside monies for my bills once a month. Vivint charged me a payment that was incorrect. By doing this, it made some of my payments insufficient. They were paid by my bank. But it's awful to put it mildly what I went through this October this year. To make a long story short, I had to go through this again this month in December. Once again I have overage in my checking account. I don't have the monies to pay $30.00 for a $5.99, $5.00 and a $50.00. When I contacted vivint once again all they could say is "I'm sorry I understand what you are going through". That's not helping me at all. You don't know what I'm going through. You try to do what's right by paying your bill on time and you do this to me. Very disappointed in your company.

This is the first security system I have ever had. I am not disappointed at all. I would recommend Vivint to anyone who wants a top-quality security system for a reasonable price. The customer service is excellent, as well.

Each time I have accidentally set my alarm off, the prompt response I have received has been great. The representative has always been totally professional. They have also been very helpful and friendly when I have a question. I had a situation last July, while I was out of town, and the efforts they took to ensure my home was protected was truly amazing!

I was very pleased with the customer service and with the Tech that came out to fix my settings.

Have not been contacted to set appointment with technician to fix my problem.

I had two back doors replaced removing the sensors. It took four months to finish the job. Vivint continued to bill me. When they discovered I had paid for those four months, they reimbursed me by giving me four free months. Thanks.

We met a Vivint rep at a function for our child who has autism. She was very in tune with the needs of those at the event. She took time to get to know my little family and my son in particular. Our child is non-verbal and a bit of a flight risk, so getting the great security system from Vivint was a Godsend. If you are considering a security system I recommend you look at Vivint first. I promise you will not need to look further once you meet with them.

We appreciate Vivint greatly. You are "on the ball" if something is not right. We had a fire alarm, because of something that burned in the microwave. Nothing happened, but before we knew it, you had "invited" the fire department to come. Everything was good! The other night, however, we were awakened to the alarm going. Everything in the house was in order, so we were wondering, what that was all about. Otherwise we are very satisfied with your service.

During our three years of service with Vivint, we have had questions answered, as well as prompt replies if we failed to get our code in time to deactivate the alarm. We are very happy with the service.

A clock fell off the wall and the alarm was set off. I punch in my code to have the alarm stop and immediately Vivint was talking with me through the key pad, ask all the question. That impressed me a lot of their immediately response. I would recommend Vivint.

I'm very satisfied with my home security system with Vivint. The technicians that installed the system were good. We got what we paid for. Right now, we had an incident when something happened to my air conditioning and it got up to 90 degrees in here. We opened some windows and tried turning it off but it wouldn't go off so we finally got the said thing fixed. But when we got the air fixed and close the windows and re-lock them, the function where it used to say when somebody is at the door, whether it's the entry door or back door and let me know doesn't work anymore. I called somebody to try to get it fixed and they couldn't fix it. They said I have to go into my closet and get the face off of the system back there but I'm handicapped and I can't do that. So it has never worked since. Other than that, I am very satisfied with their service.

I am very pleased and would recommend you to anyone that needs a system.

I have been a loyal Vivint customer for many years. The system and the response is amazing! My issue is with the website. I have been trying for over six months to change my banking information with no success. When I call for help I am advised to delete my online account and start over and this is not acceptable.

I love vivint!!!! This system gives me peace of mind all the time even when I am home. I forgot to turn off my system and open a door. The representative was on the intercom very quickly and talking with me. I am planning for more equipment for my system in the future. Even now I have plenty security.

I had a problem with my alarm system at home. I called twice to get assistance and was greeted by 2 different and wonderful staff members. They assisted me thoroughly and I was able to correct my problem on my mobile app as well. Excellent customer service and helpful staff!

I placed a call to Vivint at 11:40 pm thinking It was too late, I would get a voice mail or a recording to call back during normal business hours. Not So. A live voice came on. I explained the problem I was having and I was promptly rerouted to a Vivint service Representative who resolved my issue. He was professional courteous and walked me through the resolution I needed to correct the problem. Nothing I experienced was anything short of the best from a Company that I am pleased to do business with. It doesn't get any better than Vivint.

I enjoy being able to move around and still know I am safe from outside entry. I also like the keypad entry so I don't have to have a key to carry around.

The young man did a great job of walking me through the process. He was friendly. We even had a laugh about my efforts to get the batteries installed. Other experience: I forgot to turn the system off but when the alarm went off, I got to it in time. I immediately received a call from Vivint from a nice young lady asking if everything was ok. Ask if I was alright. I really appreciate the prompt response. My experience with Vivint has been very good.

I feel very safe when I leave my house and I have restful sleep at nights, I love VIVINT. Money well spent for this service. Keep up the good work.

I am very please with the alert time of your office.

All, pricing, and installation prices were great. Representatives on the phone were pleasant and informative. The technicians who installed at my home were also informative and pleasant, and it's been an overall great experience.

We’ve had Vivint ever since they came around our neighborhood selling their product. We purchased their home security to feel safer. So far we’re very satisfied with them and we renewed the contract. The sales representative who sold us the product was very nice and pleasant and so was the guy that installed it. We’re happy with our service. It's a pleasant device and I feel safer.

We purchased the home security system from Vivint because they gave us some better options than the other company we used to have. The installation was great and the service has been great so far too. I've called multiple times with different people but it's always been easy and quick. They're always responsive.

I was in a customer’s home who had Vivint system and I asked him a bunch of questions. I like that it didn’t require a telephone line, and that you can use your mobile phone to connect with it. We had a break in so I needed their service and their service has been phenomenal. It always works. They always respond very quickly. We haven’t had any break in since then, but we’ve had a number of false alarms that we’ve set off. I think the technology is really great and I’d recommend it.

The other day my security system started making a noise at the turn-off place. It showed that my battery was low. I called Vivint to find out what battery I needed. The responses I got were very indefinite and not a favorable response. They told me that they could come in on December 31st of 2014 to change that out. What’s supposed to happen between December 7th or 8th, whenever that was, and December 31st? Am I all of a sudden not going to be protected? I was not very pleased at all with the response that I got. If the battery is low and they’re not going to render me more security than that, so from now to December 31st, who cares? My experience has been favorable until this last encounter I had with them. I was not happy.

I got an alarm system from Vivint because of break-ins. We're very happy and satisfied with them. Sometimes I have some technical questions and the representatives have been great. If I forget to undo the alarm, they call right away to make sure everything's okay. The technicians were good but I was a little disappointed that they didn't clean up their mess which I had to do. They drill into the wall and the sheetrock falls and they left it that way. Overall, they're great and I have no problems with them whatsoever.

Vivint sales rep came to our door and we purchased the home monitoring system from them because I have a nice house with a lot of nice stuff and I want to protect it. So far, Vivint's service has been good although one time I was the one who solved their technician's problem. They left with one of the cameras in the front hall not working. It wouldn't connect to the internet or PC. I was shown the technician password, so I come in and messed with it a little bit and I got it to work. I emailed the guy who came to the house to sell us the system. We've also had a couple of things with Vivint before and I called them up and bingo, the issue is resolved. Vivint provides awesome technology and service at a really fair price.

Vivint put security in my home and has never worked right. Time after time alarm goes off, nothing, no response. Today I finally got them to look at the system and found out I had no smoke detectors in my home because they unhooked them and now I have to pay for them to install new ones. So for the last 2 years I have had no smoke detectors. All this company wants is money. They need to be shut down.

A co-worker who got Vivint recommended it to me. I purchased the home security system because my home has been broken into. The sales representatives were very knowledgeable and very helpful as well as the technicians that came to install it. I renewed it for several more months.

I purchased the home security from Vivint. We got them because they said the provider that we had before was gone. Their sales representatives were all very nice and the technicians that installed our system were good. I would recommend it to anybody. It's a good system.

I needed some changes done to my alarm and when I asked my old home security provider, they were super expensive. I called Vivint and they gave me a much better price for more than what I asked for before. Also, I checked and see that they were a reputable company and that's recommended. The price was not only what made my decision. Everyone I've talked to at Vivint were very knowledgeable and very helpful. The sales representative was very nice and very helpful with all my questions. The technicians that installed the system was very nice as well. He was overly tired. He came late because he have been doing a lot of work but he has finished what he was supposed to do. Their customer service is a plus.

I have been a customer in New Zealand for approximately 3 months, in this time I have had to ring the help line in USA 3 times (as the help line is not answered by NZ operators) seems they want to sell the product but not deal with the NZ customer. Not once have I received an Email regarding a statement for bill paying, the only correspondence from Vivint is 2 customer survey requests. If you value your customers Vivint and want me to keep the security system, then please hold up your end and email your customers for billing purposes.

My husband and I just bought the house that we're in and it's already with Vivint. The previous owners told us how much they liked it and everything. We decided to have Vivint for security and I'm really happy with it. The sales representative was really nice and helpful. He answered all of my questions when I initially called about setting up the security system in our name. The technician seemed pretty knowledgeable. Since we are musicians, one of the glass broke. He told us that it wouldn't set off, the glass break, the amps and everything but it turns out it does. I've actually been meaning to call and ask for the glass break but I just haven't had time. We work all the time. I've had to call several times about questions with the panel. Every time I called, representatives from Vivint have been really helpful. They get me taken care of right away. Vivint provides great service and I'm trying to get my father sign up with them.

I had just moved in when a young man came to the door and offered Vivint service to me. I went with it and liked it. So far, their service is outstanding and I've had no problem with the system. The technicians that came to install the system were great! They came in and changed the panel and they were great! They lowered my rate because I'm on a fixed budget (I'm retired). They're great! I can't complain.

The customer service seems very good and the equipment seems good. The only drawback is the monthly service fee is a little high when you compare it with the industry rate. Everything else is great.

I purchased the security system from Vivint for my safety. Their sales representative that was walking the neighborhood was very informative and made things very clear. The technicians that installed the system were great. They were very proficient that’s why we got the service.

We got the home security from Vivint because we liked the approach where you don't have to have somebody on every window and they use a varied approach. It makes this a lot simpler. The sales representative we talked to was our neighbor who works there. We already had a system installed on our place so it just needed to be updated and then hooked up and set up differently for the Vivint software. It's a good system and I'm very satisfied with it.

I recommended Vivint to a lot of people. The protection that they give me and my friends is outstanding. I like the idea that everything is wireless and that they listen not just call the police, they call us first. The only thing that ever disappointed me was when I switched over from AT&T, they used all the old equipment and converted the signal. And when one of their things went bad, they charged me to replace it.

The experience with Vivint is great. I got no problems.

I first heard about Vivint through a friend of mine. I purchased the home security alarm system. I had a previous security service before and decided I wanted to try someone else for the price on the overall monthly.

I'm very happy with it, and with the way they installed it. They were very pleasant to work with. Also, I like the idea that they answer immediately if something happens. I've always had home security but I was with ADT. Vivint costs lot more than ADT was but it's still better service so you get what you pay for. I knew that when I signed up.