Vivint Reviews

Vivint itself was fine. They’re really super nice over the phone. I had no problem with them. The problem I had was their local repair guys and it's frustrating. The local guys were not taking care of the problem. The first guy that came out supposedly knocked on the door which he couldn't have done because I was sitting right there waiting for him. It had taken me six weeks to get that appointment. Then the next guy that came out, which was four weeks later, supposedly fixed the problem but if I asked him a question, he says, "Just read the book." I didn't think that was appropriate. The third guy that came out fixed everything. He was really, really nice and did a good job. I'm just scared to turn it on because I don't want any more false alarms if we're not home.

Mark -- a young man (maybe 18) from Denver was being hoteled in the area for sales, then going to Topeka. He sat at my dinner table while I cooked and stayed there while we ate, accepting an offer to join. Halfway through the meal, my wife arrived; Mark began his pitch anew, thinking he had the decision-maker present. When he went to the bathroom, I told my wife we would not be purchasing tonight, no matter how appealing the product was to her (which was significant). He could sense that she was interested and once dinner was complete and it was time to put the kids to bed, I told Mark to leave us with some paperwork, that we would be in touch. He, for the first time, displayed disapproval and pushed harder than he had before. I re-emphasized that we would not be purchasing anything tonight and he became distressed, hinting that he had wasted a good chunk of his evening.

I suggested that it was perhaps time for Mark to leave and he placed an impromptu phone call to their "customer service" office (which sounded like a teen-aged friend of his on the other line) and got the installation fee waived. I told Mark that that didn't matter; we would not be buying. Mark went through the motions of re-explaining how the install teams were only "in the area" for a few more days and I told him it didn't matter. He showed more frustration. Mark then lowered our monthly fee and waived some sort of service charge and I told him I was insulted that his company had now cut projected costs to me upwards of 50%, which made me think their whole pricing package was staked to a margin intended to really take it to the customer. I used body language to begin to escort Mark to the door and he spouted off the last names of a few of my neighbors who'd signed up; we were doomed to be behind the times on our block at subject to higher pricing once all the other security-system companies went the direction of Vivint.

During the (most of) three hours Mark was at my home, he found out I played hockey, and I invited him to skate with my team that Sunday. We exchanged numbers, and he agreed to be at my house 90 minutes prior to game time. As he left, I told my wife he would bail Sunday morning, which he did. I felt confident having not signed up for this "service," but not as great as I did this evening when I read a chunk of the reviews from real customers and the bad experiences they had with this company. It's also clear that Vivint is making an effort to try and keep a positive review at the top of the page and cherry-picking the occasional piece of positive (and likely staged) commentary. In short, do not give this company much of your time and do not give them *any* of your money.

When they first came in here and set everything up, everything went smoothly and it was very professional. Everything else I've done has been over the phone and anytime I've had any issues, it has always been handled very well and I've never had any problems. We're well pleased with the service we've gotten. The system works well.

We've been pretty happy with the security system. The only problem I've had with it at all was about a year ago. I was painting in here and the ladder tipped, and I bumped the emergency 'Help me, I'm falling button' and before I could figure out what was going on, the police were at the door. It tells us that the response works and I told the police, "Well I just fell and bumped it." I'm trying to figure out how to take it off but then they called and so we got it taken care of. Anyway, that's the only problem we've had with it and that really wasn't a problem. My wife just said that it showed us that it currently works. They were here really quick.

The only thing that I would wish was a little bit simpler is that when we have a general question, we got to call and they refer you to somebody else because it's not an emergency, sometimes that's a little slow. Wish that was a little bit easier, but other than that we don't have any complaints. Nevertheless, we've been very satisfied with the service and with the system of Vivint.

I promptly called customer service and requested a refund and gave them a summary of the previous experience with the Vivint rep. The agent apologized and said a refund would be sent out promptly. No refund came. I called again after 2 weeks and spoke to a customer service rep manager and after she tried to deny the refund and give me a discount to stay with Vivint she finally approved a refund after speaking with her Supervisor. 2 more weeks go by and no refund. I called again and spoke to another customer service manager and was told that the refund was approved and he apologized again and said that it was Vivint's error that the refund did not go out and he would process immediately and refund back into my account within 10-12 business days.

2 1/2 weeks later no refund. Called again and spoke to yet another customer service rep after holding for 20 minutes and she said that the refund was denied and will not be issued. After a long debate on the phone she agreed to refund me half but I will have to wait 1-2 weeks for a paper check. I told her that I am owed the full balance but she denied multiple times. I asked for her name and she would not give me her name or her supervisor's name and would not transfer me to her supervisor. I am very doubtful that I will ever see even 1/2 of the refund that was promised to me.

I called Vivint once a week to find out what is going on and I just got the run around saying there must have been some kind of miscommunication? All 7 times? So now I finally got a tech out last week while I'm at work but wife was home, so he came in and changed a battery and said that should do it. So I get home and it still doesn't work so I call Vivint and they tell me they will have a tech call me within 24 hrs. Well guess what.... that was last week and I have heard nothing from them again! Is this the service I paid for? I would definitely not recommend this company to anyone that wants to keep their family safe by the experience I have received!!!!

4 months and 6 phone calls later, we still have not been refunded our install fee. They have given us every possible runaround excuse from, "We had problems with your credit card not accepting our refund" (they never contacted me about any problems), "We mailed a refund check" (when asked where they mailed it to, they gave us the vacation home address even though they had been given our billing address in order to charge the install fee to our credit card). We have given them our billing address 6 times and gone through listening to their excuses and lies for hours at a time, more times than I can count and still, no refund.

Every time we call, they have "no record" of any of our previous calls or conversations. The last time I called, I was guaranteed by the "Customer Account Manager" (by the way, everyone you talk to there is a customer account manager which is nothing more than a customer service rep or call taker) that he would call me the following week to make sure my refund had been received. He guaranteed me that he had the correct address in his system and that a new check was being cut. That was 6 weeks ago and still nothing. This company is nothing more than a common thief but on a larger scale. Save yourself money and headaches and go with a reputable company, something Vivint is not!

On Sunday, August 31, 2014, the beeping started again, and my wife did not know how to stop it. I called Vivint and told them to shut the whole system down. We heard four (4) beeps every minute or so. It drove us crazy! I finally got a customer service rep and she told me to take a Phillips head screwdriver and undo the panel and disconnect the wire to the battery. We struggled to do it and the beeping continued. We were then told to pull the plug at the electric outlet. We had to cut the plastic wire holding the adapter. We finally got relief, BUT my wife then started getting e-mails from Vivint telling us that something was NOT working.

We also had to have a new thermostat put in, because the plastic was cracked. The technician said, "He never saw this before." I am 78 years old and told him "things get broken in shipping from China." I was also told by the customer service representative that I had to pay 57 months of payments to get out of the contract, AFTER I told them to come and take the equipment out. We have had nine or more horrible incidents. I went out one door to my deck, while the system was NOT armed and we had those awful four (4) beeps going off.

Called the Vivint rep and she told me to hit the little button on the piece of equipment plugged into the outlet near the door. Did not work, so I pulled the piece of equipment out of the socket. Did the same thing to another piece, and the control panel said, "System is ready to arm." And this w/ two pieces of equipment sitting on my desk. I would never recommend this company to anybody, and my wife is going on Facebook to tell everybody about our story. I Googled Vivint complaints and I see where there are nationwide complaints. I would rate them a ZERO!

I called and spoke to a manager and he was not customer oriented. He was raising his voice at me and at one point he was not listening, had me repeated myself and he was placing blame and making excuses, then offered to place a $300 credit on my account. He also told me that I have to contact another department about all the lies and false promises that was told to me. I told him to have that dept call me because I don't feel I needed to make another call. He replied someone will get back to me.

It has been 3 days. Still haven't heard from anyone. So I called back and I spent over an hr and a half with no resolution. All the rep kept telling me is I can't. During this lengthy call when I ask if the $300 dollars credit was on my account, he said no again and he can't give it to me. He even offered me to cancel my account with vivint or lowering my rate about $6 less from my current rate but will have to go into another 42 months contract.... This is by far the most horrific customer experience I have ever experienced. Lies after lies.. and no customer resolution.. I will be shopping around.

I called Vivint to clear up the charges and the CSR was very friendly but I was placed on hold while she called the Sales Rep who had been at my home and sold the unit. After approx 10 mins she said "I'm sorry. He said that his supervisor wouldn't agree to the arrangements you had come to and he apologized." What? Seriously? Ok, well then I would like to cancel my service and have the equipment picked up... nope! I'm locked in for 5 years!

I had a not so good feeling after I hung up so I called the Better Business Bureau to find out about this company... Well I'd been had. This company is a rated F Company and has/had multiple class action suits in several states! I have filed a complaint and blocked my credit card from any further withdrawals being made. They are free to come get their equipment!

It has taken much, much longer to reconstruct our home than I imagined it would, but I guess that is because so many towns were wiped out. Now, in August 2014 one third of the homes in our town are still vacant or empty lots (since many homes were just knocked down). Anyway I realized they have been systematically withdrawing the payments from my account for an alarm system that is not even hooked up. When I called, I was told they could only defer payments for three months and that I had to finish out my contract. I've had the system since 2009, how could there be anything left on my contract? They said I verbally agreed to extend it in 2012.

Now I don't recall having done that (and can't imagine that I would without any kind of consideration from them, ie; new or better system, etc.) and regardless, I was not receiving any service from them. They didn't care. They said I had to pay out the remainder of the bogus contract (13 months) or get someone to take it over! This company is charging people who don't even have homes alarmed! When I asked them to send me a copy of this supposed agreement, he said he could only send me "an amendment".

When he finally agreed to suspend payments for another three months, he said I just had to say yes after he read me something and I could "defer" the payments. As he was reading, I realize he wants me to agree verbally to "an amendment" extending a contract that I don't believe I ever agreed to in the first place! When I asked to speak to his manager, he said he was the manager. When I asked to speak to his boss, he said he was in a meeting.

I have to tell you, I honestly believe this company is just trying to perfect the art of thievery. They care not one whit about customer service, or doing the decent thing. Honestly, forcing hurricane victims to pay for alarm services that they don't provide for homes without doors or windows, and in some cases no home at all?! ? If they had done the right thing I would have probably used their service again once construction was complete, because I was already hooked up with them and never gave much thought to their company. Just paid my bill.

Since the hurricane I have really found out about this untrustworthy, deceitful company. They are nothing but gutter sniping thieves who send lackeys to screw people and then management won't even get on the phone with you! What a truly despicable low-life company! Do not use them. Do not talk to them, they are con artists. How could you ever trust a company like this with your family's security?

I called Vivint in 2013 and ask them when my contract was up because I couldn't find my copy. I was given that date, which was still about 6 month away. Shortly after that phone call, I received a phone call from a representative from Vivint. He said he was just calling to see how everything was going, etc. I remember thinking to my self to be careful what I said, because I knew I was going to be cancelling when the contract was up. He did ask one thing that I thought was strange and I should have been more careful. He said he was going to ask me some questions or something to that effect and all he wanted was a yes answer, nothing more, just yes. He did ask me somethings, which I can't recall and my answer was yes.

However none of this had anything to do with me renewing my contract. When the time came for renewal, I called Vivint and told them I did not want to renew the contract. They said I had already renewed it in August of 2013. I told them I had not renewed anything, that someone had called me, but it did not have anything to do with renewal. I ask to speak with whomever was in charge. A man got on the line and told me I did renew the contract and they have me on recording agreeing to it. He said he would be glad to let me hear it. It started out just about how I remembered it, but then all of a sudden the man on the recording is asking me if I would like to renew my contract, which was never a part of the original conversation and wouldn't you know it, I am saying yes on the recording. I know there is no way I can prove it, but I know I never agreed to renew the contract.

My thoughts went back to when he wanted me to answer Yes and nothing else. With technology today just about anything can be fixed to make it say what you want and I think that is exactly what they did. I called them again today to see when this contract was up and I was told 2017 that I had agreed to a 42 month contract, which again I did not do. And even if I was of mind to, I would not have agreed for such a long contract. They just kept telling me they have a recording of me agreeing and they do. I know that they did some editing to make it say what they wanted. I AM WARNING ANYONE PLEASE BE AWARE IF ANYONE COMES TO DOOR TO MAKE SURE WHOM THEY REPRESENT AND BE VERY CAREFUL IF YOU TALK TO VIVINT ON THE PHONE. THERE IS NO TELLING HOW THE CONVERSATION MIGHT END UP.

I was also told that Vivint was nationwide and would move with me anywhere I go!!!!! How hard is it to have figured out that information? After ummm about the 2nd time I called!!! I then had to send a notice of service disconnect before I could cancel and was told that the 7th time I called. ADT was easy to work with and came in a reasonable amount of time!!! Not happy and would recommend anyone making sure that you SEE what service areas they do cover before getting their service!!!! Tammie

That night we began the cancellation process. After reading through the contract, I had a grace period of 5 days at no penalty as well as I could give a 30-day cancellation notice (a lot of reviews on this site are not referencing this). I was able to cancel the very next day with a cancellation notice to them and confirmation. I've got an installer coming back to remove the gear the day after cancellation. As far as their customer service, in my opinion, is above excellent from sales to phone calls to service centers. People - READ YOUR CONTRACTS - even after signing them. Thank you Vivint, for being very flexible.

I think you guys need to fix this very important part of your company. The customer should never have to call so many different numbers and repeat the same information to the different departments. I also feel bad for recommending your company to so many family members and friends in the past. I hope their experience is not like mine. In the future, pay attention to your customers and treat them with the respect and understanding you did when you first talked to them about your system and please fix your systems in a timely manner. No one should wait months for system repairs and remember the reason why you're doing business in the first place - to help people feel safe in their home, and to that point you have Failed. If you have any question, although I'm not expecting any communication due to the lack of your customer service, feel free to contact me. I just hope this reaches someone that can make a difference.

We waited out the five years of our contract and then sent a cancellation letter to Vivint. They continued to charge our credit card every month. We finally cancelled the credit card and now they have turned us over to a collection agency. I received a call today from a collection company for my mother-in-law's bill. They say she owes $795 and if I don't pay it they will take her to court. They are still saying she cannot cancel her contract.

I emailed all the paperwork then was told by an Account Manager, "The payment was authorized so we (Vivint) will not be able to cover the overdraft charge." Let's do the math, 1) Vivint has system issues, 2) Vivint charges the wrong account, 3) I have an overdraft due to Vivint, 4) Vivint's Rep. says they will reimburse me, 5) Vivint's Account Manager rescinds on reimbursement. Per my calculations, Vivint has 5 and I have 0. Thank God my contract was up in February. Vivint has just lost faithful customer.

We had no understanding that it was a 3 1/2 year contract and let me tell you...no matter the life changing events that happen to you in those 3 1/2 years, there is NO way to get out of the contract. Even when you are willing to pay off the remaining contract and just cancel the service. I called and was on the phone for 1 1/2 hrs...still no disconnect. Call 2 said I need to write a letter and then make another phone call after the letter was received!!! Many more events that I won't share at this time. Just hoping I am able to help some of you to not have to go through the nightmare we have had.

It's been one thing after another. I have quit paying the Bill a few months ago to get some action. Finally my account has been adjusted down to $49/month but they will not credit me the last year and a half of over-billing. Further the system still false alarms every time the wind blows, so I cannot use it. I continue to waste hours on hold with them, trying to get this resolved. All they really care about is billing. They acknowledge I can't use the system, say they will send a tech out, but then when it comes to scheduling the tech, it's the same story. I give them 4 or 5 days I can meet, they can't, and then will have a different department call me back.

I requested to cancel the service and assumed it was. I receive the credit card bill with the charges still on it. When I called to question the charge they only tried to give me new equipment. I expressed several times that I want the service cancelled after 45 minutes on the phone the customer service rep said the only one who could cancel the service is my mother (who has deceased) because they have a contract. I asked for a copy of said contract and have yet to receive it. The contract was from 2009 until 2012 (39 months). Not to mention that the alarm has not be working due to the battery so if it was needed it would be useless.

When I tried canceling with monitronics they said that we were in a 3 year contract and could only pay the full amount of the three years to cancel with them. That is when we called Vivint to try and cancel with them and they said that after 4 days we were stuck in another contract. When I talked to the Vivint tech about it, he stated that he would talk to his boss. He then got back to me saying the sales rep with vivint told his boss we had relayed to him that we were in a month to month contract with monitronics and it would be easy to cancel. All in all, DO NOT go with Vivint for your security if you want honest people controlling your homes security. They are also very pricey with a high $70 per month security system and only one tech to fix issues.

In the morning I called Vivint and explained what had occurred. They had no alarm report at their monitoring system. When I told them I was going to cancel, they informed me I would still be responsible for balance of contract. Even with threat of a lawsuit, they were unmoved. NO COMPASSION. They did however come out the next day and change out all smoke detectors. When service rep was out, he spoke to customer care at Vivint. They were to call us and offer a refund of some type. NEVER RECEIVED CALL. I agree with all reviews I've read. Stay away from them. Can't wait for contract to run out. WILL DUMP THEM IMMEDIATELY.

Then the glass break detector went off every time the dogs barked. We didn't know the dogs were setting it off until the 5th time or so. One of their customer service reps said that's what happens - dogs barking will set it off. I had the glass break monitors installed specifically because I have dogs and I can't have motion detectors. I told them that prior to agreeing to the system install. They said at THAT time the glass break detectors was the way to go if you had dogs. Well not so!

So now I am stuck wasting money with a 3 year contract on a security service that I can't use, and fines from the local police department because of false alarms. I am screwed no matter how you look at it. And VERY disappointed in their product and service. And I wave bye bye to my money every month for nothing.

Would they use special, hard to find and expensive BATTERIES in the SMOKE DETECTOR. Would they use an automatic door lock that goes through batteries at the rate of 4 lithium batteries a week? That's $36 per month! Would they use a door sensor that requires a special battery that costs $6 each? Would they insist on charging you for a simple re-set on a door alarm after the sensor was damaged by a construction crew. (We bought the new sensor, then they wanted $45 to activate it.) Lesson learned: YOUR SECURITY SYSTEM SHOULD BE EASY AND AFFORDABLE BEYOND THE MONTHLY SERVICE CHARGE.

CHECK RESPONSE TIMES OF SERVICES AND INCLUDE LOCAL SERVICES IN YOUR RESEARCH. IF YOU HAVE TROUBLE GETTING THIS DATA, CONTACT YOUR CITY MANAGER OR COUNCIL, THIS IS OPEN RECORDS INFORMATION. Finally, be sure to read every word of the very long and small print contract. No matter what, they will not let you out of your contract. They don't care, they are located in Utah and have the mindset that you are unimportant and they will smile and say "NO" through all your complaints. No compassion and no solutions. BUT their attorney will call you, you'll still get a "No". Wish I could rate less than one star, shame on you, Vivint.

When I was backing out of garage, the service tech was standing in my driveway of course. I left anyway, leaving him a note to be sure to communicate if you are going to be late. My account was noted that I cancelled that appointment since the tech showed up and I left. It did not note that the tech did not show up during scheduled window of time. I called weeks later to try and end my contract with Vivint since I discovered another issue. The front double windows had two contacts on them but only one of each of the set of windows were activated.

So for a year I had not had security from my security system. The customer loyalty person said they would need to have a tech come out to verify the issues. I did not want to schedule an appointment since I was still upset from the last appointment that was not kept. I said that I would call again when I had all day to wait on someone to show. I did schedule another appointment. This tech came out and corrected the radio failure stating that it was a bad device. He moved one contact on one window but said he had done both. Then he said he needed to move glass break because it was in a position that would not detect any glass breaking. I would need to purchase a second one to cover the front of my home. He moved the glass break and left the three holes in the ceiling from the first position.

After the tech left, I kept hearing the alarm saying that a sensor was open. I figured out that one of the windows he said he fixed, he hadn't touched and it was setting off alarm now. I had to bypass the sensor and call in for another service call. The same tech came out the next day and fixed it. Today I called to get my account adjusted for all the down time. I feel I have not had a secure security system since it was originally transferred to this home because the windows were not covered. I was told that I could receive only one month of service free. I am not happy with that. I was told that it is my responsibility to report issues. I don't open my windows in the winter and not often the rest of the year, so I didn't discover the issue with the windows right away. I also did not know that the glass break was in the wrong position, because I am not a tech and do not know the specs of a device.

This company sent an installer to make my home secure. This installer was not competent. The company sent a tech to fix the issues and he did not fix all of them until a second trip out. I have paid to monitor a system for 18 months that was not a secure system. Vivint should refund me the cost of my monitoring for more than the one month offered. The customer service person was not sympathetic, stayed firm in saying I cancelled the service call when the tech didn't show up on time, and told me to call customer loyalty department if I wanted anything further. I have to call them on a weekday. I will try to fit that into my schedule...

As a side note they spent hours at my house making promises to which I was not keen to their games. Install also came to my house the same night after the sale and stayed until after 1am. This was an all around shady process and I should have used my gut to make a call on this situation but I got the sob story of my sales guy being in Iraq and this is the job he got when he came back and he loves helping people... If your gut tell you no, then the answer is no. I won't be burned again, this situation is my lesson.

Original Review: July 26, 2014

Sales rep said all was free. Painted a nice pic. Install tech encountered our ac thermostat was not compatible. Something went wrong when he "just took off the thermostat face plate." Now our ac is out and it's 86 degrees in our home and getting hotter. Sales rep came back to ensure that they'd take care of everything. They better get this fixed!!!!

Original Review: July 26, 2014

I have never in my lifetime ever been lied to so much including misleading information. It's unfortunate that all employees are trained to be liars. When in the roa status, they responded to help but once over, I get no responses. I have been emailing specific people such as Mr. ** from the technical sd and Mr. ** and out of 5 emails in the past month, not one of them has the audacity to reply. It's unfortunate but this is my first time that I will not let a company meaning Vivint get away with this. It will be handled accordingly and I will make sure they pay to all customers that they have screwed. To be update soon - will keep all informed.

I called the company after she got home to see what the problem was. They told me my Mom was supposed to press the wall panel. Yes, having a heart attack and you are supposed to get up and hit the wall panel. I tried to convince my Mom to change companies at that time but since it was already there she wanted to keep it. I told her ok but I would contact life alert to send her some brochures/info.

Meanwhile this company changed their name from Apx I was told by the company to vivint. They paid my Mom a visit and got her to sign a new contract for $29.99 meanwhile still charging her under the old contract for $49.99. She now has 2 bills for virtually the same company, the same services and the same equipment. She has talked to them 3 or 4 times but they have not stopped the charges. They kept telling my Mom to return their equipment. She really didn't know what equipment they were talking about.

Finally I called, her daughter, to clarify and the equipment wanted back was the wall panel which they had installed. My Mom was supposed to remove the wall panel and send it back. They also told me also they would not reimburse her. She has been to her bank and they are trying to help as well. My Mom is on Social Security. She can't afford to have this much money taken from her each month. They already had her account information as she was being billed for her first contract. They didn't give her any copies of the 2nd contract. These people are not helpful at all. I want this to be corrected before it happens to others.

We waited 7 days and the money didn't show up in our bank account. We called back. They blamed our bank, and told us it had been processed on July 17 (it was originally supposed to be processed on July 10). Told us to wait 4 business day. We waited. July 21 comes, no refund in the bank. We call back. At that point they proceed to blame our bank. We have been with this bank for 10 years and have never had an issue. They state they will put it through again and that we should follow up with our bank. The following day, we follow up with our bank. Our bank states NOTHING has come in from Vivint or any transaction in the amount of $168.99.

Today, July 23, we call Vivint back again. This time we request to speak to a manager. The manager is just as incompetent as the techs and customer service reps. He states this refund can take up to 30 days. This is the first time we've heard this. He stated he has done everything he can do for us and cannot do anything else. Yet, here we sit, no product and out $168.99. We will never recommend this company to anyone.

We also went on vacation for 4th of July and kept getting alerts that our door was left open so we had to find someone to go to our house to check it and it wasn't even open. We hate this alarm and we have tried to get out of the contract and they say our only option is to find someone to take it over or pay out the contract. This company gets you in a contract and then they don't care what happens because you're stuck. It seems like I should be able to get out of a contract if they aren't providing me with the service I'm paying for. DO NOT GO WITH THIS COMPANY.....no matter what they offer you.

I divorced in February 2014. The problem for me is not that I cannot receive a military waiver, my problem is that you have a company that has absolutely no cancellation fee but only a buy out plan. I would greatly appreciate if you make people aware of this. As of this writing I am a divorced, unemployed, single mother of three children all under the age of 18. I currently live with my mother as I await a new job so that I can start my life over and I do all of this at the tune of $49.99 a month with no service. I was told the only way out is to find someone else willing to get a plan with Vivint. Please let people know that a contract with Vivint can equally come at the tune of $3,000 regardless of what life throws at you, because they simply just don't do early cancellation fees.

We do have our own armed response officers that are licensed to detain anyone that is found on a client's property, as well as having a monitoring station on site that no less than 2 people are in 24/7 365 days a year. Our clients are welcome to come by at any time and see our central station where all alarms are monitored, and we have technicians on call 24 hours a day. We do not always have same day installation because we are a reputable company that has a wide client base. The owner of our company called one of the Vivint salesman at one time because he had gone to a client's home and told several lies about us, and when he did the guy asked us if we were hiring! Please check out your local companies before doing business with a national company, as with local you are more likely to get what you are promised when you are promised it!

I have been trying since then to get my money back, but Vivint is taking their precious time, claiming it takes 7 business days to wire money into an account that was suppose to be deleted. I am beyond upset with this company. They are not apologizing, and they are not correcting their wrongs. I have reported them to the BBB and the NC Attorney Generals Office (consumer complaints).

The salesman ran my credit and determined that I was not able to finance due to my less than perfect credit and my disability income of only $841.00 per month. Then he asked for a list of references that that may help me get financing. Using my mother as a reference, a woman who is in a nursing facility, the sales rep against my knowledge ran her credit and made her the account holder. He then had the office call me and ask me a series of questions. He said no matter what, answer yes to every question.

After I realized what they did, I immediately began trying to cancel this contract. They never had my mother's SS# or signature or her permission but they put the contract in my name. They will not resolve this issue so as of today I am having my representative here contact the Attorney General's Office in Missouri to resolve these fraudulent practices as I cannot afford a private attorney. In addition, the products and services are horrible. Constant almost monthly issues with my keypad and the door lock we have had to break into our own home on 3 occasions because of these issues. DO NOT DEAL WITH THIS COMPANY!! They PREY on those with disabilities and the ELDERLY.

I then Googled Vivint, rang their 800#, and asked to report the person. The kid I talked to gave a flurry of "ums" and began every sentence with "um, like" (not a professional impression at all and did not inspire my confidence at all in her ability to even understand my concern much less act on it) and confirmed, after asking me how to spell "Joshua," that they did NOT have record of this person. I said I wanted to report the occurrence. She put me on hold, then came back and told me "um, like, we don't take a report if it's not our guy." I was really interested in the service if the offer was real, but this pushy, personal-space-violating, odoriferous person really made me nervous, and my experience when I rang the company to address it did not inspire my confidence I'd ever get help if the need for it arose.

The entire time we were quoted $49.99 per month service. We like the idea of having security and automation in one package. While still under the belief that the monthly fee was $49.99. Before a single paper was signed, the agent had the installation crew in punching holes in walls, doors and windows. It was not until after I signed a contract that I was told that the monthly fee was $69.99. Even though the equipment was installed well and the technicians cleaned up the install debris there were several things that did not hold true to the agent's pitch: 7 days FREE trial. Contract states the buyer has 3 business days to cancel, not 7. Even agent entered cancellation date on contract at 3 business days. $69.99 fee charged the day of install. The agent did not inform us of this BUT the contract did state that a charge would be made.

The pitch was quick with a lot of promises and the "I have installers working in the neighborhood now and they can install you today" was just a ploy to get name on paper and not allow you to research the options. We found that Vivint had changed its name from Apex due to tons of complaints AND federal actions against them. Also found they were not BBB accredited.

I called customer support the next day to cancel our service. I was given another super sales pitch where they could drop the price of the full package down. I informed the customer service rep that I was not going to change my mind and I was going to cancel. The rep gave me his email address and told me to send a scan of the signed cancellation notice and he would start the procedure. I did so but I also followed up with sending in the paper copy USPS 2nd day delivery with receipt confirmation. The rep said once this was received I would be called to schedule a date and time to have the equipment picked up. The rep also said that all holes would be repaired and any moneys collected will be refunded.

NONE of this has come to fruition. NO call, NO pickup and NO refund of any monies collected. And under no circumstance should you allow Vivint to have direct access to your bank account. If I had used my bank card, I would have to just cancel card and get a new one. Once they are tied to your bank, you have to treat those transactions like they were a check. You have a big bank fee to stop payment on future transactions. Even then they could change the amount by a penny and the bank would honor the new amount. They have not hit my account again but they are not hurting themselves to cancel the contract. Run away from Vivint. Their deceitful practices continue. The statement "We manufacture all our own equipment" is totally false. I was at a major home improvement center just this week and saw the same home automation equipment offered there under a different branding.

My husband took him downstairs in the basement to look at a window. I ran upstairs to get my iPad to research Vivint. When I came back downstairs, he noticed I had my iPad and I was on the internet. He said to me, "what are you looking at? " I thought that was a little rude. We went back to our kitchen as he continued with his rehearsed sales pitch. I came across this website and read some of the reviews as he was talking. He kept looking at me as I read the reviews. He proceeded to show my husband a couple of videos on his tablet.

After reading some reviews on here, my demeanor changed. I wanted him out of my house. He noticed that my demeanor had changed and said to me several times, "I get the sense that you don't like me." I said to him, "I don't know you." So we went back and forth almost to the point of arguing. My husband, the nice guy he is, did not say anything. Granted, my husband did not know that I had read some of these reviews.

Long story short, I asked the sales guy if my husband and I can talk about it and he said that we have to make the decision the same day. So I asked him to leave so I could show my husband some of the reviews and once he saw them he agreed that this company is a rip off. I'm so glad I saw this website. I don't usually write reviews but I wanted to share my experience to hopefully save someone from getting this system. PLEASE DO NOT BUY FROM VIVINT! The sales guy was very unprofessional. I can only imagine having to deal with customer service if we would have agreed to get this security system.

They are already getting all the tax breaks for the unit but yet they still want to suck you dry. Because it’s summer our last bill to them is $410.00 and depending on Mother Nature and the sun it can go either way, up or down. In any business no matter what it is when you finish a job the most important thing is your customer - are they happy with the finish product. Vivint doesn't care if you are happy. If they were they would not have so many people complaining. You see the TV ads about how happy some customers are; well wait till they get their bills for both Vivint and Hawaiian Electric. One month we paid almost $600.00. Wow again, what a savings. After all this if 10 panels were removed I wouldn't be here writing all this about them. I would have simply faded away.

They did the install & I signed up for the service but was never charged for 3 months then the constant phone calls started from the billing department that I owed $487 in charges and they wanted their payment to which I advised them I didn't have that amount & it wasn't my error that they hadn't done the automatic deductions as they said they would. So I wanted to cancel the service & they switched me to a customer service rep in the recovery dept who promised me that he would waive the 487.00 in charges and he would reduce the monthly charge by 10.00 & I wouldn't have to start paying until July because it was their error so they could retain me as a customer. I agreed and this was on June 11th.

After that the calls from the billing dept started again so then I advised them what the previous recovery agent had promised me & they said, "It's here in the notes but it's still pending so that's why you are getting the calls so just disregard them." Then on 7-4 I had a charge on my bank account for $400.17 which put me $349.00 overdrawn on my account and I had two bills scheduled to come out as well & I wasn't scheduled to get paid for another week. I called Vivint & was on the phone for 2 & a half hours & finally after being transferred to 4 different supervisors & was told Mitch didn't have the authorization to make me those promises so the charge had gone through & if they could call me back. I then called my bank & they advised me that Vivint could reverse the charge with their merchant ID so I could get an automatic reversal to not be overdrawn.

Back on the phone with Vivint for another hour along with the bank as a three way call to find the merchant ID for the credit to which no one had, but finally one of the supervisors got on the line & says this was a rare & isolated incident that was their error & they would do a reversal but my bank said I had to wait 24 hours for the turnaround. I also cancelled my service & said I know no one that would take over my contract nor would I refer anyone to them. They said someone would call me & no one has so far. I was reduced to tears on the phone as I have never in my life been flat broke & overdrawn by no error of mine. No one should do business with this company, terrible customer service & pushy salesman. The withdrawal that was a rare & isolated occurrence also happened to a co worker of mine as he signed up for the service then they didn't withdraw the monthly amount or the activation fee & withdrew 500 at one time without telling him either. He also cancelled his service after days of arguing with customer service as well.

I am paying top dollar and locked into a 3.5 year contract for a system that is partially functioning. Maybe techs going out to homes having these issues need to be updated as to system glitches happening country wide. At least I don't have to pay the $49 service charge! Spoke with customer loyalty numerous times and settled on two months of free service which seems fair provided at the end of those two months I'm paying for a fully function system that was promised on day 1. To top it all off, money is being withdrawn from my account in amounts and dates not stated in my contract. Account manager in customer loyalty dept "isn't quite sure why that's happening" and why they can't get the sales tax amount correct for the province I live in. So far, one unsatisfied customer with overall experience. Please think twice and do your research before considering!!

On 9 May 2012, I signed a contract with Vivint for 42 months. The scenario is pretty much the same as many others I have read with the purchase of this alarm system. I was approached by a Sales Representative and he went through the whole sales speech on how good it is, many of my neighbors had purchased it (I could see the little Vivint banners in their yards). Unless that was done w/o their permission, I thought it was a good thing. I hadn't planned on moving from Alaska anytime soon (I had my current house for 1.5 years, separated and been working about a year). So I signed the paperwork, and they had the system installed within a couple hours or so.

I was happy with things until I experienced a family tragedy. My son committed suicide in August of 2012. I decided to move in June of 2013 to start a new life and get out of Anchorage, AK, a sad reminder for me of my son's death. I called Vivint up and asked them if I could cancel, as I was moving to be with my sister in New Mexico and wouldn't have a house for a while. They said no, however if I find someone to take over the system, they would gladly transfer it over to the new owner. I told them I didn't know anybody, my husband didn't want it (he moved into this house in July 2013). I told them it's not my job to "sell" their system. If it was so good, they should have people in their database ready to buy it. They would hear nothing of it.

I had turned off my system at the beginning of the year in 2013. I did not want to do business with someone so uncaring. They are still getting auto payment from my card, and one can't go in and just delete the payment method unless a new one is entered before it is deleted. I have since called a couple of times, and still no help from them. I have more than paid for their equipment, and then some...and I have not had it on since beginning of 2013. I would have gladly continued using their system, but I had a life-changing event, and I didn't need it anymore.

Just so you know not all companies treat their customers that way, here is what happened with a 2-year contract with AT&T. I had purchased the new iPhone 4 for my two sons in September 2011. Since we get the phones upfront, a contract for two years is required. I didn't mind because I knew we would continue to use the iPhones past the 2-year contract. If you cancel before then, you pay a pro-rated amount based on time of purchase and cancellation.

When my son died, I called AT&T and asked to cancel my sons' iPhone contract, and how much I owed them for the year left. They asked me why I wanted to cancel, I told them my son died. The representative said, "ok, please hold for a minute". She came back on the line with me after about 30 seconds and said, "We at AT&T are so sorry for your loss. Please accept our condolences, and don't worry about the remainder of your son's contract, no charges are due." I asked about returning the phone, and they said to keep it. To this day I have renewed my contract with them, and am very satisfied with all aspects of their business, but mostly because they realize life changes things sometimes, beyond our control. They immediately responded with human care and concern when I called them up, instead of worrying about their product. I hope most companies treat their clients in this manner, because that's what makes a company successful!!!

So, I am still paying for a system I haven't used for 1.5 yrs, and I am convinced that this company is no good, as they won't find someone to take over my system (they can't because they don't have a good customer base). They have extremely poor customer service in all aspects of their business from all I've read on this page alone. You can add me on as another dissatisfied customer.

After removing the equipment they took $168.00 from our checking account without authorization. We have been fighting them for a month to get our money back and they have promised many times that our check is in the mail; they are over-nighting it to us, etc. etc. We still don't have our money back. We have filed an official complaint with the State Attorney General and hope that they can do something to prevent this from happening to anyone else. We have also posted to their Twitter and Facebook pages trying to get the info out there, to not trust this company.

I cancelled and went back to the company I had originally before I switched to Vivint. I called Vivint today to confirm the account was cancelled and was informed that that legal team said I could not cancel my service. I informed the representative that I no longer even have the Vivint system in my home and he offered to have a technician come out and install it again. I advised him I did not want Vivint anymore due to their lack of protection they provided for my home. They told me that they are continuing my service however the system is no longer in my home and you would think that if they were monitoring my system they would have called me to notify me that my system was tampered with when the other alarm company removed their system, but I didn't even get a call about that.

I would not recommend Vivint home Security to my worst enemy. Sure the system is fine when nothing happens to your house but once your home is broken into, Vivint company is not there for you. They just want their money. They were quick to take my $100 for the extra equipment I ordered. however I had to wait over 2 weeks just to receive it in the mail then I had to wait another 2 weeks for an appointment with a technician who didn't even show up to install it and to make sure my system was working properly. Vivint is horrible.

First off, I WOULD qualify and second off my husband would agree to what I want to do with the house I had before we got married! Then, after delaying me for at least 40 mins he had the nerve to ask me to install it TONIGHT!! Ugh, no. I have 3 hungry kids that need to eat, take a bath and go to bed. Finally he left me with his number and I said I would call him - I won't be calling. Not after reading the stories of the people who actually got it. I will stay with the alarm company I already have!

It took this 20-year old sweaty boy 4 hours to install the system which was not cool. After having it for a couple days, we wondered why the heck we got this!! So we cancelled it. It was horrible, they almost wouldn't let us and I had to jump through like 300 loops just to get it cancelled. Finally we got in, cancelled and a tech guy was suppose to come out and take it out, well he never showed up. We were on hold for 3 hours and they still said sorry, he isn't coming. Finally we got the system out and have a huge hole in our wall, the installation guy doesn't care.

We also got a call from the salesmen who hassled us about cancelling it. ANYWAYS, it's been about 2 months and we still don't have the $160 back from them that the sales guy said we didn't even have to pay! They said the cheque got lost in the mail, than they would put it back on my credit card and never did. So here we are still waiting for this money back that's been on my credit card. All I know is I wish I researched Vivint when the guy came to our door. Don't get this system! They lie and it's not even worth it! It seriously sucks!

After his spiel, he asked me if I was interested. When I said no, he did not seem happy. I said I could talk to my husband about it if he would come back on a different day. He said today was his last day in town. He then proceeded to ask me if I knew my neighbors. I said not really, as we are new to the neighborhood. He asked, "How can you not know your neighbors?" This was the beginning of my dislike and distrust for him. He then proceeded to tell me how each of the neighbors on either side had just subscribed, and went as far as trying to give me the business card of one of them (funny that he carried her business card and not his own...)

He told me the system came with free installation, and that for 3 door sensors, a window sensor and possibly another feature or two (can't specifically remember) it would be $53/month. He also said there is a 12-day trial period in which I can cancel at any point. I again said I wasn't interested and added that a security system was not in the budget at the moment as we have home renovations to do. He then asked how much my homeowner's insurance is. When I told him I wasn't sure, he rolled his eyes and asked, "How can you not know?"

At this point I was about done with him and again stated that I didn't think it was appropriate for our household and that it wasn't in the budget. He got noticeably frustrated and said, "It's fine," turned around, and slammed the door. It's really too bad that the company is too good to be true, because their products look quite innovative and some of them look very convenient (i.e., being able to turn lights off with your phone, seeing deliveries, etc.) But after this run-in I will wait for a reputable company to come out with a similar product.

I have had keypad issues from day one to the point where my 15 year old daughter is not able to disarm the system and continually sets off the alarm trying to shut it off. It got to the point where she would call me before she went into the house for me to remotely disarm the system so she did not have to, or she begged us to not set it if she had to disarm it. This means that I have to stop whatever I am doing to shut it off. My wife and I both have set off the alarm several times for the same reason, the touch pad does not work. We all have iPhones so using a touch screen is not the issue. Very frustrating.

I called last month to report that I was not able to Arm/Disarm my system remotely and was having trouble logging into my system. When I called the technician they said it was a simple fix and that she could see on her computer that my system has very weak inconsistent cell coverage and that was why my system did not work. She said they only had to install a "cell booster" and it would be a "quick fix". We made arrangements to have a tech come out to fix it but it would be a few weeks and in the middle of the day, so again I cannot use my system. The tech finally comes out and has NO CLUE why he was there and what was wrong. The tech and his partner stood in front of my panel for over 45 minutes playing with it when it was supposed to be a "simple fast fix" trying to debug it.

My wife had to get back to work so after over an hour and nothing done they had to leave. But at some point the tech totally broke my system where now it cannot be armed either by the main panel or remotely. My system says " ISSUES Panel - Not Responding". So now once again I have been without an alarm for nearly 2 months. I finally was able to get another tech appoint for a week later, I was home all day and they never showed up. My system is still broken.

He said he "lost" his business cards, so he couldn't give me one - but I've read on other reviews that the salesman told them Vivint doesn't have business cards. (???) They also have no printed material, which is fine, as it would be a waste of paper and heavy for a sales person to carry around...but that means I'm going to have to go online to check the company out, and he acted like he didn't like that idea much.

He wanted to sign me up then and there, with no printed material and without doing research online. I told him I was going to have to discuss it with my wife, but he acted like he wasn't at all interested in coming back in a week or this weekend or even tomorrow. It was right now or not at all. That may be a good way to sell candy bars door to door for charity, but not long term security contracts. How could a big company not know that?

I'll eventually get security, but it won't be Vivint.

Then he tried to give me stuff I didn't want in the package and I had to tell him what I wanted. Then he said that I had to be flexible with the install people. I told him the only time I have available is Saturdays. He said they can install on a Saturday and I have time to think about where I want the equipment placed. I didn't know it was going to be this Saturday. He made a call and said the install will be here in 10 mins. I told him I am busy. Then he gave me the phone to talk to the customer service rep. And I told her I do not want it installed today and she said in order to get it free it has to be today. I told her the guy didn't say that. Anyway the install guy came thirty minutes later and he was professional and nice and cleaned up any mess he made. After he left the alarm kept beeping.

The sales lady was still in the neighborhood and asked did I like the system. I told I did but it was beeping. I let her in to look at it and she call the install guy and he came right away to fix the problem. By the way the sales lady was nice too. I later found out she was in training. I went to the computer and read the reviews about the company and they were horrible and scary. I also looked at my contract and notice the back of it - you cannot read it and the sales guy printed my name in the front and dated it after I signed it. Being a professional I know that isn't right. The next morning the alarm beeped again. It read my side windows wasn't connected. I called customer service and they had me doing all this stuff to figure out the problem. Then he said he will send the technician out tomorrow. I told him I don't want my alarm beeping while it is on and what can I do to stop it. He said he would send a signal to stop it so I waited, and the panel still said the same thing.

I called back and the lady said she will send a signal and it takes 10 mins. Well it never worked. I went right on my phone to the app and bypassed it myself. It just bothered me that customer service could not tell me that. At that point I looked up on what I needed to do to cancel the service. On a site called Hub.com it had the letter you can download to cancel, and the email and fax number to send it in. I read on the reviews that people said they did this and the company still claimed they didn't receive it, so I read on the contract that you can send a telegram. So that is what I did, and emailed the cancellation and faxed it. I knew it was no way they could not say they didn't receive it.

I called to confirm the cancellation and the guy said he was the manager and to send him the email directly and he will add the cancellation to my account. I did and he sent an email right away confirming he received it. He did ask me what I didn't like about the service so I told him. I told him the product isn't bad but the sales people are pushy and they are deceitful. I told him I did not like the fact that I couldn't read the back of the contract and the salesperson printed my name on the front and dated it. I also told him that they need to better train their people in customer service on how their system works. I told him if they make those changes I would reconsider in the future. I just hope they listen.

I have talked to at least 6 customer service people and no one has helped me. I was even told that I was too confused and lying. Then that legal doesn't have a phone number and would be too busy to talk to me. I was given an email address to contact that I had already been contacting with no response for days. This company is extremely unprofessional, unethical, and downright rude! I have contacted the BBB, FTC, and the General Attorney's office for Tennessee.

Against my better judgment, I agreed to the service. Before we even signed the paperwork, we had 2 guys knocking on our door ready to install the system. The sales rep wanted our banking information so he could set up auto-bill pay. I refused, and asked for a bill to be sent. This seemed to be a problem and the sales rep had to make a call. After much pressure to give banking info and my consistent refusal, they conceded to send me a bill, but not before the sales rep asked us to make sure to pay on time for the first 7 months so he's assured to get his full commission. I was a bit offended - we have excellent credit and pay our bills.

Installation: Guys were here till almost 11:30pm. The system was defective and not working properly. The install guy set up a follow up appointment for the next day. Before he left, he had me take a survey with Vivint customer service. He had the phone on speaker phone so he could hear the questions I was being asked. That's when I was told that I may have to get a permit for my system (never mentioned that before). Also contrary to what we were told, certain functions of the system don't work with power loss. I know that's to be expected, but one of the main selling points the sales rep used was "unlike other systems, ours works even if you lose power."

So here I am at 2am registering for this site to share my experience so hopefully I can help someone else avoid the mistake I made. I should have gone with my gut feeling and said no. I have 3 days to cancel service without penalty, and certainly will be doing so tomorrow morning immediately after I stop payment on the check. The short of it... if you want to put a system in your house/business, go with ADT, vector or a reputable company with an established history of service.

I have not had camera service since November 2013. I pay Vivint monthly. Vivint deducts $64.99 from my account each month. Today is June 22, 2014. There has to be a law to protect consumers. I have contacted VIVINT to make several appointments to come fix the cameras and either they DON'T SHOW (No show) without CALLING or the technician shows up withOUT enough equipment to replace/fix the cameras. I am going to my county this week to see what I can file to stop them from coming into our county. HUGE rip off!!!! I've called every month to reschedule, speak to supervisors and complain... Means nothing to them.

Here's a neighborhood disturbance, the fire department has been here stating the alarms sounded indicating a fire on my second floor. They got in my house, my neighbors were all in the street worried... Needless to say there was NO FIRE. There are many complaints... I'll just say, after checking with a couple of neighbors I learned they have some similar problems and can't wait to get out their contracts. How is it LEGAL to force me to PAY for a SERVICE you aren't providing? So tomorrow morning, I'm asking an attorney. I WANT MY MONEY BACK AND MY CONTRACT CANCELED. Their cameras have been sitting on a counter collecting dust. Ridiculous!!!

I balked at the $69.95 monthly, so he said the security only could be done for $53 per month. Then I balked at the 60 month contract, and he had to get special permission from his boss to offer a 36 month contract. I still didn't like 36 so he really went to bat for me, and squeezed a cash deal of $1700 for installation, no contract needed. $70 per month after that. He left without a signed contract. Nothing in my house screams Ferrari, why would I need a $4200 alarm?

I ran to the hardware store and bought a standard lock so we could leave. I told him I wanted to quit Vivint, that I didn't need it any more. He said it would be simple. Only paying $2000.00 would get us out of the contract. Yes $2000 bucks. Their controller has always sucked any way. It's a touch screen that when you touch a number, a number next to it or under it or above it activates, you can never enter the correct number, so eventually, we stopped arming the home, because unarming it is nearly impossible. We would have to wait for the operator to come on while the alarm screamed in the background and yell the correct code to the operator. Our camera has never worked right. We had to reset it daily, till finally it is just unplugged sitting in our hall closet. I cannot say anything good about Vivint. Whatever you do-Do not sign up with Vivint! Vivint = poor service! Vivint = poor quality, Vivint = a colossal rip off.

We immediately called after they left and someone else came to fix the window seal. If I remember correctly I believe they credited our account for the damage. The first time it rained the whole system failed because of that same tech who drilled into the bottom of the windows. The water came in and shorted it. They came back and said they should have known not to drill into the bottom of a window because this is exactly what happens when it rains. They fixed all the windows and drilled into the top side of them. Now we have ugly drill holes in the bottom of our new windows.

Needless to say after everything was installed correctly, I really enjoyed their service. Never had any problems for 3 years. My husband even got laid off in winter and they gave us 2 months free till he could find another job. I was quite impressed with them. About a year ago maybe is when they became Vivint. Still had good service until... we tried to cancel after our contract was over. They require a 30 day written notice to cancel. I emailed the notice and have confirmation. They continued to take money out of my account. I called to complain and they said their warehouse started on fire and they didn't get my notice and I had to send another one. They assured I would not be charged any more money since I did already send it.

I called to confirm they got my second notice and they said my account was cancelled. Next month, money came out again. I called to complain again. They said they weren't sure what happened but It wasn't closed out correctly, and apologized. I told them an apology wasn't enough. I wanted my money back. They said they would credit me. Next month, still no credit of money and they took another payment out again and raised the price on me after 3 years of the same payment. I called again, and they tried to only apologize. I demanded my money be given back, and they said they would credit me back. I told them I had already been told that and I haven't seen a dime. They said the person processed it incorrectly and they would handle it correctly. They promised me money in 1 week. 3 weeks later no money so I called again. Same exact thing. It wasn't done right but he said he has done it right and I will see my money in one week. I am not holding my breath.

And lastly after my system was cancelled we left our house overnight. Didn’t even set the alarm because it's cancelled. We came home in the morning to our alarm going off and 7 missed calls from Vivint and 7 messages on our answering machine. Here is what the messages said "We are calling because we received an alarm activation in your living room and we tried to dispatch the police. The police will not be coming because you have not paid your city permit. The police will not be coming to your house." 7 times in a row. Does everyone agree this is a ridiculous message to leave. I called them and let them know they already lost me as a customer but I was called on behalf of all their other customers. How dare they leave a message saying the police will not be coming. What if I came home to a burglarized house because they let the burglars know the police weren't coming. Or what if my family was murdered because we were all in the process of being tied up.

They were shocked this message was left and said it did not sound good for them at all. I told them to lose my number and never try calling me again. I didn't pay my yearly permit when it was due because I cancelled my alarm service (I paid all my previous permits though and never had a message left like this. Any message said the police have been dispatched prior to this message.) My alarm wasn't even set or active so how could it possibly go off. This happened about 3 times after cancelling. Unless you plan on having them the rest of your life and never cancelling service I would not go with them. And if you don't mind them letting the bad guys know you're actually not protected.

After a month and no acknowledgement, I was told by another VIVINT representative that VIVINT doesn't respond to any emails, but they had received it and I was scheduled for June 2014 cancellation. Something told me to call and confirm in May before I cancelled the account the payments were being drafted from. Yet another VIVINT rep informed me that I had SIGNED another 4 year contract upon transfer and was not eligible for cancellation. We went back and forth. I was read the notes on the account from the previous communications (which I knew), but was abruptly told that those REPS had no authorization to tell me anything of the sort. I asked to speak to a supervisor and was refused. She wouldn't come to the phone, but apparently stood close by telling the REP what to say. I asked for a copy of the contract with my signature on it and was told that I was being sent one out immediately.

It is now 6/17/2014 and I have yet to see a CONTRACT. I keep records from EVERYTHING and have the order where the tech transferred the equipment. I signed that he had been to my house. There was nothing on that sheet referring to a contract renewal. I have since called to find out what happened to the contract. Mysteriously no one knows anything because they got a NEW system and all information hasn't been uploaded into it yet. Meanwhile they are still drafting. I have contacted legal counsel and spoke to my military representatives as well. We are in the process of drafting a letter to cancel. By the way, I was told by the last REP for VIVINT that if I ended up with my contract and disputed the signature on it, it would go to their legal team and ultimately be cancelled. REALLY?!!

Well, now my master bedroom door has malfunctioned and once again we cannot use the system. So instead of sending out a tech do do their job, they want me to go home and troubleshoot the problem. That happens every time you call as well. I don't have time to do their work. So I asked about my contract because I'm ready to cancel and they informed me my contract was 60 months. Now I specifically asked in the day of sign up and the sales guy told us two years! I would have never signed a 60 month contract. What kind of company even has a 60 month contract. I never saw this anywhere near the lines they pointed to for me to sign. I will be sure to carefully read every sentence of any contract from now on. Even when the sales person tries to tell me what it means.

We went to the bank to stop the automatic withdrawal as they had our bank information from a cancelled check. Lo and behold they were there to install equipment the next morning. We informed the young guy that we just got back from the post office to cancel service with them. He had already checked our door and tried accusing us of having their door lock on our door. We told him it has been there since before the flood and anyone can get a door lock like that from anyplace. He drove off and we thought that was the end of everything. We kept checking online to see if our cancellation noticed had arrived on time. It did not make it there the next day but 2 days later. We knew it had arrived because they had to sign for it.

Two weeks later we were checking our bank statement online and saw that they had withdrew $168.99. We went to the bank the next day and explained to them that we did not authorize them to withdraw anything from us. The contract stated in order for them to activate the system we would have to contact them. BS. They went ahead and withdrew money anyway. We did not have any of their equipment or nothing. If you are looking for a security system please use your local security system company. Still not sure if we are out of the woods yet with them with drawing funds from our account. I do trust our bank that they will take care of the matter.

Anyway, after 10 min conversation, I finally realized that he was representing Vivint. I told him that I liked the system idea but I was not interested since I was looking for an efficient but also cheaper alarm system. By the way, they charge you 75 dollar a month. Coming back to the subject here, the salesman came with all that talk about how I was going to save on my electricity bills with the new thermostats and that the price they charge would be nothing as opposed to what I was going to save and blah, blah, blah. I mentioned to the salesperson that I had to check my current alarm policy since I was not sure if my contract had been expired.

To my surprise he told me that he would take care of that. They would call my current company directly to sort this out. Furthermore, to persuade in accepting the service, the salesperson told me that they would allow me to use the system for a month and if I did not see any bill improvement, I would be able to cancel the service without any fee. The very next day, I called Vivint to make sure they had contacted my current alarm company and they said they don't do it. In addition to that, customers only have three days to send a notice of cancellation. After hearing this, it was a complete nightmare.

I lost a whole day calling the salesperson, calling my current alarm company and figuring out that I would have to pay more than 500 dollars to cancel my contract, calling Vivint to have the equipment pulled, etc, etc. And last but not least, the installation guys made unnecessary holes in my wall that I had to fix after they left. I hope I have helped you.

My neighbor witnessed the whole thing and was amazed when after finally getting him to leave, he came back around the corner with a larger individual pointing at us as if issuing a challenge. My wife then placed a complaint to whomever was answering the phones and was told that not much would become of this. I called and spoke to a manager today and am taking this all the way to the corporate level. I was told that it was their "summer help" who are "not trained as well and don't care about their jobs because of it". This is a business to avoid at all costs. No means no. It made me wonder how he deals with women in his personal life. This individual would not provide ID or put me in contact with his supervisor. He actually enjoyed the confrontation. I'm ready to seek legal action. You've been warned.

The portion of the paperwork explaining this was folded out of view when signed. One should never sign anything without fully reading the fine print but like I said everything was fast paced and there was no time to think clearly with a 2 year old running around the house. After everything was signed he told us that the installer would be at our house immediately after finishing the neighbor's installation. At almost 10 pm the installer showed up and asked if I wanted the system installed then since it was so late or to come back. Due to a sleeping wife and 2 year old, I didn't want any loud noises in the house so late so I scheduled for the next evening at 5:30 pm.

Luckily this gave me time to reflect on what happened and to review the company online before any installation of their equipment. After reading all of the negative reviews online I decided to call their customer service number to cancel the installation and account. There wasn't much hassle by their customer service when cancelling but there is still my concern about billing issues since they do have my bank information. Again I am thankful that our neighbor's installation took a long time which gave me the opportunity to delay our installation by a day to have time to review their reputation and cancel our installation.

** Lie #1: The security system and installation are completely FREE. THIS IS NOT TRUE. THIS IS A LIE per the Federal Trade Commission report. I asked the salesman Chase to leave, but not before he used scare tactics to warn that my current home security system was unsafe and that other neighbors in my neighborhood were signing up. I told him I don't particularly care what my neighbors are doing, and he didn't really know how to respond.

WARNING: VIVINT salesman wearing bright ORANGE shirts will knock on your door (after 7 pm in my case), regardless of No Solicitation signs, and they are pushy, and don't tell people what the ACTUAL prices will be. I DID NOT sign up with them, but the online reviews are horrible for this company. DO NOT answer the door, or if you have to, since they don't leave the doorstep, tell them "You are NOT interested, and VIVINT is not a company you wish to do business with". How many times will this company have to keep changing their name? I'm guessing 5 or 6 more times just to be safe.

SCARE TACTICS are not a good business practice and VIVINT needs to go back to UTAH or whatever hole in the ground they came from! Older people NEED to be aware that VIVINT will scare you to sign up with them. Aggressive sales tactics are not welcome in this neighborhood. VIVINT GO AWAY!

Long story short after 1 hr on the phone and several times getting put on hold they cancelled it. Now I should be getting my money back with 10-12 business days by mail. Appt was set for May 30 for a tech to come in and pull the system out (I work Monday thru Friday 0700-1600). I scheduled it for 1330 so I could get out of work and meet them at my house (no one had told me about the window times they come in 0800-1100 or 11-1400). I get home at 1330 to find a note on my door saying "Sorry we missed you at 1200." Now I’m furious. I called them very upset and they said "I'm sorry ma'am. We will send a tech June 2 after 1330." The day came and no one has come and still do not have my money back. I am to the point where I would like to take legal action. This is ridiculous!

After we set an install date and time, I asked Brian about any fees or charges our current alarm company would charge for canceling service. Without hesitation, Brian said Vivint would cover the costs of canceling our current contract being that we moved in our home about 5yrs ago and got service about 4yrs ago and contracts typically average 3-4yrs. He told us this without us even calling to check our remaining months left on the current contract or what fees would be involved. This should have been our first Red Flag.

Day 1. The Vivint install team comes out to replace current alarm system with their system which also includes replacing our current electric thermostats. The installer, named Blake, told us it would be a 2-hr install at most. They arrived at 7pm and at 1130pm were still there and told us they had just finished up. I could tell something was up because they kept going up and down the stairs messing with our upstairs thermostat and then the downstairs thermostat.

Day 2. Less than 12 hours after they installed, I come home for lunch and find my upstairs AC holding at 74 and my downstairs completely off with temperature hitting around 80. We call Vivint to have someone come out to look. They send the same install person Blake back out. He arrived at 9pm and after 2 more hours told us he could not figure out the issue. He told us they would have to call an actual AC repairman to fix the problem and it would be first thing in the morning before they could call.

About an hour after he leaves, I notice the AC has still not kicked on for either upstairs or downstairs now. We call the 800 Vivint customer service to report the entire ordeal. They act as if they have no idea what is going on with our entire install up to this point. This means the install crew has not notified anyone of any sort of problem whatsoever. WE WERE WITHOUT AC FOR OVER 24HRS!!!! IN TEXAS!!! I have two small children and our house was over 83 degrees all night.

Day 3. We are on the phone with our sales rep all morning. He continues to tell us he has a call in for an HVAC guy to call us ASAP to set up an appointment. That was a lie. During this same time period, we were also on the phone with the 800 customer service explaining the situation to them yet again and at 1130am, they sent another Vivint technician out who was part of a different install team who was in the area.

This tech confirmed the first Vivint crew messed up all the wiring in my AC unit and he told Vivint customer service to start a damage repair claim ASAP. So the Vivint damage team finally calls me back at 4pm and tells me the Supervisor from the first Vivint team just now faxed the incident report to him and now he could officially call an AC repair man. At 9pm that night, the AC repairman arrived and 1 hour later he fixed the AC.

While all of this was going on, I began to research Vivint very carefully. Come to find out they are quite possibly one of the worst rated all around companies in the business and they are just now starting up under their newly assumed business name Vivint. They were formerly APX Alarm Security Solutions Inc. a company that went under a few years prior. You should research that as well.

Fortunate for us our current alarm company called us that day as well to tell us that we would owe them 13 months of service under our current contract totaling about $1000. We immediately called the sales team on the 800 number for Vivint. They offered us $150 to cover that cost! When we told them what the door salesman promised us he just said "Hmmmm, yeah he cannot do that so we will speak to him about making sure he does not do that in the future." WOW! Okay.

At this point, we are so frustrated we tell them we are cancelling immediately. They tell us that we have 4 hours left before our 3-day contract expires and they need a photo of the contract we signed along with our signature and date on the cancellation notice as well. They told us we had to email this photo before our 4 hours were up and along with this recorded phone call it would then cover us completely for the cancellation. So we immediately do this as you can imagine!

Day 4. We hear nothing all day long from anyone at Vivint. We decide to call them around 5pm to check on the status. They tell us they never received an email from us and that we are now under contract with them for 5 years. WOW!!! WTF!!! I swear to you I could not make this up if I tried. She even went back through the phone records and notes and could clearly see who, when, and why we called to cancel. She proceeds to tell us "This is our policy and we do not have any sort of email with your name on it and there was nothing we could do now."

We discussed our options for about an hour and called an attorney friend to get some advice. We decided to call customer service one more time. After explaining our entire ordeal, start to finish for about the 12th time now, this person tells us find the email that we sent and forward her the email and she would assess the situation and get back to us. So we did just that. Except this time we copy my friends Law Firm, his personal email, my companies Corporate Law email address, and about 4 other people who could possibly offer legal advice on the matter. Within about 15 minutes, we contact someone from Vivint who cancels our contract.

Uninstall Day - But wait because this gets even better!!! This person sends us to the cancellation department and we set up a day and time for them to uninstall. We tell this person our complete story yet again and tell him WE DO NOT WANT BLAKE OR ANYONE FROM THE ORIGINAL INSTALL CREW TO UNINSTALL!!! Guess who shows up at the door at 11am on the uninstall date? This is like an episode from Seinfeld, and I am not exaggerating. As soon as the door opens, I see it is BLAKE! I immediately call customer service again. They can clearly see and read our notes for uninstall and say "We understand the situation and will not let Blake leave until the AC cools down to 74 for both upstairs and downstairs" and I am 100% satisfied.

After I get off the phone with customer service, I tell Blake what happened last time he was here and that an HVAC guy had to repair his work. I told him to notify me when he was finished and that we would wait until the AC cools before he leaves. I kid you not, after 3 hours goes by Blake is still running up and down the stairs trying to figure out what he has messed up yet again.

Blake calls another tech out to assist and they end up changing out my thermostats 3 times before they think they have resolved the problem. It is now 4pm and they tell me they are finished and immediately to try walk out the door. I tell them they need to call their supervisor and notify them they are leaving and my home is currently 84 degrees. I tell them to let me know what the Supervisor says. They decide to wait until the AC cools down. After about 30 minutes, it is clear that downstairs is working and holding at 74 and upstairs has moved to 78 and holding. Which means upstairs is not working properly.

I tell Blake what the temperature is and that I will wait another 15 minutes and if it does not drop, we can decide from there. He agrees and he and his coworker are discussing outside and look to be waiting. About 15 minutes goes by and I confirm the AC is not working properly. I walk outside to notify these guys and they are both gone yes both gone without telling me and without notifying anyone.

I have to call customer service again. Explain everything again and they fill out another damage report and send out another AC repair man to look at my AC. Luckily I get a call about an hour later from the same AC repairman who fixed Blake's work the first time. He was there within an hour and about 2 hours later, my AC was working properly. VIVINT IS HANDS DOWN THE WORST COMPANY I HAVE EVER DEALT WITH!!! DO NOT GET THIS SERVICE!

So I am sitting at home waiting for someone to resolve a problem with my so called smart thermostat that has ran non stop since Friday when it was calibrated. The story goes on and on. I just hope you get the point. Look them up on the Better Business Bureau site and see the numerous law suits they have had. Don't make the same mistake I made. Do your research and go with someone reputable and reliable. No company is perfect, but this one is a COMPLETE JOKE!!! And we think we are safe using them. All I can do is hope so. BEWARE!!!

When I called last night, the person told me that the reason I am still being billed is because I failed to complete the last step of having a loyalty customer discussion prior to my cancellation. He saw the record of my previous phone calls and the email and could of cared less. I have never heard of such nonsense and I asked what will be the excuse next month when I continue to be billed. This company refuses to allow me to cancel my service and I would highly recommend thinking twice before you sign the contract unless you are looking for a contract for life.

He told me he was sorry; at the time, he should have communicated the answer to my question better than he did and that the contract would not be canceled as he originally told me. He also stated that he would make the new owner of my house a deal if they took over the security system. My Realtor called Alex to get info on the "deal" he would make the new owners and Alex stated he didn't have the authority to make a deal. When I specifically asked Vivint's salesman, Alex **, about moving and had he been honest with me, I would not have signed up for this service.

Vivint's salesman, Alex **, failed to disclose information concerning services which he knew at the time of the transaction and I feel he deliberately failed to disclose the specific information I requested in order to have me sign the contract knowing had he told me I could not cancel the contract when and if I moved, I would not have agreed to the service and he would have lost his commission on this service. In addition, Alex ** made false and misleading statements of fact concerning price reductions when he told me and my Realtor he would make the new owners a deal if they took over the service. I have filed complaints with the Texas Attorney General and the Federal Trade Commission considering this company has violated consumer protection laws. DO NOT do business with this company.

The rep. laid down a piece of paper showing me other "model homes" in my neighborhood and went on to tell me about the system, referral program and more. I was enjoying talking with him about the product and his experiences selling it. We parted with a promise that I would contact him after I had discussed with my wife and we reached a decision. The first thing I did was to send an e-mail to my neighbors listed on his "model homes" list. I received a reply within minutes: "What's Vivint?" Not only do they not have Vivint, they had never heard of the company and have a security system and monitoring with another brand.

The next thing I did was to look to the Internet for customer reviews. Wow! Rarely a positive word to be found. What do you suppose the odds are that I'm going to do business with your company, Vivint, when you lie to me in my own home and I can't find half a dozen folks to say a kind thing about your service? Avoid this company!

Later that morning as I left for work I attempted to arm the system, the system said it wasn't armed even though I had set it. The second day we tried to arm it and leave but the system said "arming" but once we opened the door to leave the alarm went off. We tried to arm it with our phone, it said it was arming but never actually was able to complete the process. We called customer service, the phone tech said the system was programed wrong and fixed it.

The next day we armed the system, but it said it was armed but that the front door is open (which it was not). That night we called Donald, he said we should always call him with any problems and not use the customer service. He sent a tech out, he installed an extra motion detector and to teach us how to use the panel since no one went over the system when we purchased, we were only given a manual to read. This tech was in a rush to leave, he installed the detectors and left. The system still did not work. Donald gave us a free month of service and sent his head tech out who fixed the door problem (it was labeled as a window) and showed us how to use the system.

The next day, we still were not able to arm the system. We called Donald - he has not yet returned our calls. We called Vivint to ask that the system be uninstalled. Today, 6/3/14, the tech came into our home - he was rude and took the equipment and left large holes in the walls. We are still waiting for Donald to call.

I was given false e-mails to turn my complaints in. Finally, a rep named Carissa told me the company had denied all reimbursements, they would not remove my bank account info and would continue to debit my account. I called another rep and she said she could not remove my account info and I would have to contact my bank to stop them from debiting my account. At present, I have not been reimbursed for any of the charges and they hold my account info hostage. I will have the bank stop future payments but each one attempted will cause my account to be debited a service charge. This is the worst billing scam of any security company I have ever encountered! They will say anything to get you off the phone, then debit your account like it is their money! I have called and spoken to over a dozen people, perhaps 20 to 30 calls and attempted to send 13 e-mails, all which were returned due to false e-mails provided to me.

After reading ALL of the negative reviews on this company, I am GLAD I did not sign any papers or commit to anything. In fact, on my way home, I am stopping at my friend's house that the rep is supposed to go to today and telling them everything I read. Hopefully I get to them in time. And IF he shows up at my door and refuses to leave, I WILL have my weapon at my side when I answer the door. If it takes a call to the police, so be it, they will get a call!!! Sales rep... beware!!!!!

1. Contact person who came to my door (yesterday) represented herself as a marketing person, not a sales person, and said she was not selling anything but offering me free equipment. Untrue. Two hours later she was pressuring me to sign a contract.

2. I do not sign contracts without research. I asked her to come back today to further discuss after I had time to check into it. She set appointment for between 2-3pm. She did not show up. It is 7pm. I have not been contacted.

3. When pressuring me to sign contract, after two hour discussion, I questioned $99 sign up fee she had entered. That had not been mentioned. "Oh, I credited you $100 on that". Again, it had not been mentioned. Next, it showed a total of about $4200. When I questioned that amount, she said that is just the total of the contract. The 5-year contract had not been mentioned. No contract had been mentioned. She explained all the features and benefits in detail but left out that "detail." I had decided a 5-year contract was a deal-breaker for me but thought that might be negotiable, so did not mention at that point. She was suddenly in a hurry to leave. Her boss has circled the block 3-4 times but did not stop to join the discussion? I was very concerned about the whole deal.

4. The feedback I read when doing research overnight confirmed my skepticism. I will not do business with this company. I do not appreciate being lied to.

He then announced that he was going to pick up our old APX sign. Again, he announced in a loud voice that we were not covered and the new company was Vivint and since we are in our 70s he told us that we were stupid for not renewing our contract as we were at a vulnerable point in our lives where protection was needed. We asked him to leave because of his rudeness and he informed us that we were stupid for not renewing our Vivint account. APX or VIVINT or HONEYWELL has been a thorn in our sides for over 5 years and I am glad that we are finally free of them.

When I spoke with the first person to change my banking account she was very polite and changed my information with no problem, then I had to be transferred to change my service level. I spoke with a man who was very polite and explained to him that I need to cut back on my budget and drop my service down to the lowest it will go. I also informed him that we do not use our camera anymore so I would also like to have that removed from our service. He then informed me he was more than happy to lower my plan charge to 49.99/month for a one time fee of 99.00! I clarified with him that to lower my plan because I am on a tight budget (that needs about $300 cut from it) I had to pay an additional fee. He said yes that is correct but since you have 35 months left on your plan it will save you more money in the long run.

I then asked what it would cost to cancel my service, he explained that I needed to pay the remaining charges for the 35 months! I realize that I signed a contract with them; however, it is about 3 legal size pages long and everyone knows that no one fully reads them as they are inundated with legal terms and language and excessively long. I then tried to explain that when I signed my original contract I was in North Dakota in a city that did not require a permit to have an alarm system in your house. We then moved to Wyoming and had to pay a $100 fee to the city for 1 year of the security system use and then $50-$75 each following year to renew. He explained to me that the only other option to leave my plan was to entice someone else to take over my service contract and release me. I am definitely NOT trying to sell Vivint to anyone I know as they are completely unwilling to work with their current clients to keep them. I will not be renewing my contract and will be mad every time I see the 60.99 charge taken from my account each month.

April 17, they deducted $50.99 from my checking account. I had no idea this was coming out and it over drafted my account. When I contacted Vivint they said it was an error on their part and they would refund the payment and the overdraft charges. I faxed them all of the paperwork they requested and they refunded the $50.99. While I was waiting for them to refund the over draft charges, they deducted another $50.99 from my acct. within just a couple days. I have been calling, emailing and faxing to try and get the 2nd payment back along with the over draft charges. I have talked to over 25 people and called almost every day for 5 weeks. Each time I was told that the person I talked to before entered the information wrong and they would fix it. I was told almost every phone call that I would have my money refunded within 3-5 days into my checking acct.

It is now the end of May and not only have I not gotten the money back that they owe me, during this time they withdrew more money out of my acct. over drafting it once again. I am a single mother and they put me in a financial bind. I have begged, pleaded and cried to them to help me and they won't. They give you a memorized script and do nothing to help. To make it worse, I spent another $100.00 to get advice from an attorney and he told me the only thing I could was report theft to my local police department. They are very aware of the laws and I feel as a whole company are morally corrupt. I will carry out the remainder of my contract because I have no choice, I will probably never get my money back and more than likely I will never get the free months that were promised to me and I can not do anything about it. I will not extend my contract and I will make sure everyone I know knows how corrupt VIVINT is as a company.