Vivint Reviews

Breach: Vivint is not providing the services (camera, remote thermostat) as contractually agreed. I.e., services not rendered that they are contractually obligated to provide. We have made Vivint aware that the system is not operating properly and they fail to remedy it. For example, the contract term length is for control of thermostat and camera and that these services is not working yet we are still billed for the services. Vivint is aware these services are not being provided. We have contacted Vivint numerous times about their product malfunctioning. At first when we were told we would have to pay to have a service tech come take a look at the issue. When we threatened to cancel they sent the tech out for no charge.

Vivint installed surveillance cameras in a retail store I owned. One camera out of the 4 did not work in the beginning, slick salesman after a month gone! I closed the store 2 years ago. They will not let me out of the contract. Paying for no services every month. Called several times, their attitude too bad you signed up for it!!! Do not use this company. The service is horrid, the help is rude.

Back in December after doing some shopping with my wife and 7 yr old daughter, we came home to find that the automatic door lock would not unlock. We had the service for about 6 months and had the lock changed 3 different times, as well as the main pad in the house because of different issues. I tried unlocking from the keypad as well as phone app with no luck. When I called customer service/tech support they tried to unlock and could not do it either. I then told them to send a tech because we were locked out of our house in the middle of the winter in 10 degree weather, and they had the audacity to tell me they couldn't send anyone until the next day! Unbelievable! I told him I had a child with me and his response for me to call a locksmith!

I spontaneously signed up for Home Security when an agent knocked on my door. They installed the system that evening. I signed a 3 year contract. 1 year into the contract I was transferred and had to move to another province. The new home owners did not want to take over my contract. I called Vivint and they told me I had to pay out the contract. So I paid out $60/ month for 2 years of a service I did not use. When that was complete I called before payment was coming out to tell them that I would like to cancel.

When VIVINT Home Security salesperson came to my door he offered me an alarm system with cameras, computer and web access to monitor my home and told me if I had any issues they'd be corrected at any time. So I asked what if it doesn't work. He stated, "Oh it'll work. But if it doesn't, call this number and we'll terminate contract. We want to give you excellent service and we want you satisfied." I took the number and while he talked and walked through my home explaining what would change and questioning where I'd put the cameras. I called the number. I repeated to the guy what he said. The guy on Vivint Customer Service line said, "He's right. We deliver!" I hung up chuckled. Then discussed my current security system and he explained the switchover would be seamlessly easy and quick. I agreed. I was so impressed. I called 4 neighbors. Within the week or so 3 of them sign up too - trusting my word.

Everything is great with Vivint. I don’t have any problem with my service.

Until a phone call from me, Vivint had not, nor was going to inform me that my alarm panel I have is no longer good for use with a cell phone. My option was to have them provide me a current panel that would work with my cell phone, at no charge. Perfect, I thought. Service tech did not show on day scheduled. No phone call explaining why. Next call was a message to inform me of another apt. Not to my convenience. I have had enough. I called to end contract with only eight months left, and not to bill me for services not provide. They would not do that. The only two options were to get a new panel or continue my payments for eight months with no service provided. I'm being robbed by Vivint Alarm Co. I just want out of my contract, And to pay them any more money!

As first time home owners of babies, I feel as if I got scammed.They said it was a free system. Suuure, at first it was. Monthly payments are ridiculous, and all over the place, they're not just one-set payment. Also, to cancel (even after being a loyal customer for 2 years), not missing a single payment, they want almost a grand. Ridiculous. Might as well keep It and pay ridiculous amounts of money monthly because we can't afford to disconnect it now. They made us feel stuck and with no options, it sucks. Definitely don't recommend. Wish I would have shopped around more because other, ACTUAL CANADIAN COMPANIES are cheaper! :(

I wanted safety and a friend, who was the manager told me about Vivint. I got the house alarm and so far, so good. I can't really put the monthly payment, but it is what it is. It's been a really good experience and I like the company.

We had one break-in a couple of years ago, and a neighbor across the street had one so we decided to purchase a home alarm service from Vivint when they came to our door. The sales representative explained everything and was good. So was the person that installed the unit. I’m very satisfied with the service and everything has been great.

My wife and I were very excited about getting an alarm system as our garage had previously been broken into. So on the day of the installation my wife and I both took time off from work so we could be present when the installation was to take place. 20 mins before the installer was supposed to show up he called and cancelled the installation because he was sick. This would be understandable but not 20 mins before the install was to happen. This cost my wife and me both a day of work plus we had to take an additional day off for the next time the install was to happen. So we called vivint and complained that they should have give us proper notice of the cancellation so that we did not have to miss work.

Vivint keeps me updated on a lot of things such as additional equipment. I purchased the home security and camera and they already called and wanted me to upgrade for free. That would, of course, extend my contract, and I didn't want to do it at that time. But they do that and it's kinda cool. I had a burglary and they responded real well. The only problem I had, and I found out if I called them, they're more alert to someone entering without calling me first, and then the law enforcement.

My alarm kept beeping. After checking the panel I received a message that it could not communicate with the main source. I called Vivint. They wanted a password. They said the one I had was no good. I answered all of their security questions correctly. They still would not help me. They said they did not have an email address and that they would send me the password by US mail. The original sales document contains my email address, but they failed to enter it into their system. A supervisor was no help -- just gave me a party line about a password. I am 74 years old and alone in a big house in a suburban area where anything could happen. All they want is money -- not to assist their consumers. My lawyer is going to cancel this crummy service!!!!!

A Vivint sales representative came by the neighborhood two years ago and he was very convincing, but I shouldn't have made a big decision right away. I had a service before and we had a break-in where they took the truck from outside, so we wanted to upgrade to the full alarm service. I would not recommend them. I think it’s very expensive, and I’m not really happy nor satisfied with the service. I can’t wait for my contract to run out.

Avoid this company and their deceptive sales tactics! A door to door sales rep approached my elderly parents after seeing the ADT Security sign in their front yard. The Vivint salesman told them that ADT was going away and that they were there to upgrade the system. This was a flat out lie! ADT is not going away, they lied to get their foot in the door and sell an overpriced useless system. When asked about the existing contract with ADT, they said they would pay off the rest of the contract. Again they lied! The contract with ADT was less than $30 per month and Vivint charged $70 per month! Even after contacting the company (Loyalty Department) they would not honor their word. They apologized for the employee but because we said we were going to cancel with them they would not pay off the ADT contract they canceled. We were told that we only had three days to cancel and it had now been five days.

I purchased the alarm system from Vivint as it was something I'd like to have for my house and for the security of my family and they came when I was looking for a security system. I'm satisfied with the service and it’s been a great experience having them, helping save my family.

Vivint called to renew my contract to a 4 year commitment and enticed me with technological upgrades including video monitoring and phone automated thermostats. This was all FREE! I later discovered a $1200 charge on my credit card, which I have spent 3 months and countless hours working with them to get credited back. They admit the billing mistake but have failed to provide the credit. Keep in mind this charge was put on my acct in November over the holidays. I had to pay out of pocket my balance or risk incurring interest rates of 20%. I have been a loyal customer for 4 years and even refer business to them but I no longer can in good conscience.

My contract with an alarm system had expired for a few months and I was looking for another one when the sales rep from Vivint came knocking at my door. Normally when people come knocking at my door, I don’t like that but he was really good. I was convinced so I purchased the alarm system. I’m extremely happy with their service. The installation team have been wonderful. I’ve had trouble and they’ve all been really good. They've gone beyond my expectations.

We get vivint in our Texas home last summer. The equipment was always giving us fits saying it wasn't connected. The camera was always messing up. I called a few times to have it fixed each time it took forever to get all the bugs worked out. About three months ago I got tired of fighting it so I let it be. Then unexpectedly my husbands work transferred us to another area.

Vivint took over the alarm company that I had a long time ago. Customer service for the most part is pretty good. Everybody there is great!

Vivint sounded interesting when a gentleman came knocking on my door, a couple of summers ago and told me about all the stuff that they had. I was already at the end of my contract with the previous company so I said, "Hey, let's do it." The salesman was nice and likable, the kind of salesman that I didn't mind speaking to. There are some salespeople who are annoying and after a couple of minutes, you just want to throw them out your house. No, he was not. He was a good salesman and sold me a good product. The technicians who installed my system were very, very, very good and explained everything they were doing. They showed me how to operate the equipment, what to do and told me if I had any questions, just call them and they'll come back and talk to me again. As a matter of fact, I did, and they came back -- we went over the whole thing again. Everything is good and the service has been excellent.

Vivint is working satisfactorily but it's rather expensive. I also wish that my neck gadget that I wear all the time in my own home had GPS with it, but it doesn't. But I go along with it all right. I feel secure here at home. And I feel that with that necklace, if I fell, I would have some help. I am getting what I paid for, but I pay a lot for what I get.

Purchased Vivint's home alarm service, and it's a very good system. I also had very good customer service from everybody. The technicians installed the system quickly.

I've been a Vivint subscriber for 8 years and have had 3 different systems. Over the years I have had multiple false alarms but with Vivint's fast response I've been able to confirm the false alarm and cancel dispatch from authorities. The 24 hour call center has been able to help me through any bugs that have showed up with the system right over the phone. The newest automation features make the system so practical that everyone should have one, I would recommend to anyone.

Our experience with Vivint has been excellent. We had some false alarms and various issues and they've been extremely reactive on everything. They were very helpful and it couldn't be better. I've had three other alarm services in the past and they're far superior to any we've had.

They always answer my questions and are quick. One time when I had a problem with the system, they came out right away. It's very good.

I've always had a good experience with Vivint. I have the window glass protection thing from them. Their installation team is actually very nice and pleasant. They knew what they were talking about. Great customer service. I actually have an appointment with them on February 7 to upgrade my system. So far, Vivint's service is always excellent so I have no complaints. I even got my sister to sign up with them.

We were having issues with our lamp plug in pod on several occasions. We complained. They sent out a new pod plug in. It did the same thing. So we called again. This time they set up an appt day and time to send a tech guy out to check it out and replace the merchandise. It was set for Wed Jan 28th between 4-8. His name was Deandre. He called at 230pm on Wed. Left a message to see if he could come early bc he was done with his list of customers and we were his last one on his list. My husband tried calling him back to let him know he can't leave work early but would get home at 5-515 no later...

Today, I went into my bank account that I use for additional services that I use in my home to find an overdraft charge. This has happened before where Vivint displays the incorrect billing. I called customer service and spoke to Tammy (she seemed to be indifferent to my inquiry) who explained that the billing displayed does not always include additional taxes and surcharges based on your location. That makes no sense to me! Some months show the same amount and yet this one for January showed a lower amount. Now I know not to trust the paperless billing system with Vivint. Go with my gut feeling and put additional funds there in case of a Vivint billing system hiccup... Gee Whiz!

I've had a pretty good experience so far. I would recommend Vivint. The service is pretty good. However I think the price is a little high. I'm paying 74 something a month. Originally, when I got it, it was new and all, but everybody is coming out with the same stuff, same service and they're less. They're making the price a little bit competitive.

My house was broken into on Saturday, January 24th, 2015. We were called and informed of the current situation at our home. I called in and set up an appointment so that my alarm system could be checked and inspected. I was informed that Wednesday, January 28th between 4pm-8pm was the earliest time that they could get a technician to come out. I stated that I worked and could not be at home until after 5pm. I was told that the technician wouldn't be able to make it until closer to 8pm. I then stated that I would like to have it noted to my account that I would like to have warning sticker as well as the inspection so that I could have notification on the back of my house that an alarm was present. I then stated that I would like to have the technician call me so that I could be closer to home because I wanted to make sure that another day wouldn't pass without having our home protected.

I'd been looking into it for a while when some guy selling Vivint went to my house. Installation was fast, and it's been great.

Basically pressured into a 4 1/2 yr contract and the most expensive top of the line system. After 2 years ran into financial issues when our daughter was born a preemie at 27 weeks with hydrocephalus and an issue with her heart that is cause for medication daily. She has at the very least 8 appointments a month between neurologists, cardiologists, and physical therapists and not to mention a shunt with two brain surgeries in 2 years.

They were great. They did a great job and took care of everything that I've got. They took a few weeks but we've got them straightened out. Everything's fine.

I already had service but I was looking for a better price, so I purchased the home security from Vivint. The security service so far has been excellent. The sales representatives and technicians that installed the system from Vivint were very professional, timely, thorough and friendly. I would recommend them.

Bad - I had a relatively good experience with Vivint for 21 months with 21 months remaining on my contract. We just sold that house and have moved to a condominium building that does not allow for the installation of alarm systems. Vivint is not going to let us out of the contract in this situation and wants us to pay the full amount.

I had a couple sensors that went bad, so I contacted customer support. New parts were sent but I was unable to properly configure them. When I contacted customer support they offered a technician at $50.00 an hour to repair the sensor. I told them that was extreme, considering companies are contacting me to install the new system for free. I even inquired about Vivint upgrading my system. After a month I contacted Vivint to suspend my account into the sensor was repaired, which never happened.

We got the alarm service from Vivint because their contract was better than the others and a better deal. The sales rep and installers were excellent and we've been very satisfied with the alarm service. It has been a good experience.

I have been a Vivint customer for over 2 yrs. I have 3 addresses that I protected by this company. The service of the equipment has been fine. My troubles started about last August. My CPA was receiving the bills which was 3 bills, one for each account. Payment would be sent and it would be applied to whichever account they felt to credit it to. So over time it would make my bills on 3 different accounts all have different balances and putting some in the delinquent statues. After hours on the phone with the billing and loyalties department, I was put in touch with a supervisor or so I was told. The supervisor was advised I wanted to cancel my services.

The Vivint system was already partially here, a low-grade requirement in guides so we got it and upgraded from there to install. All is well. It works fine and they respond right away. We have no problems at all and are very satisfied with the service and the equipment.

First of all, we moved in Sept. of 2014 and were not able to get a tech out to transfer service until Jan. 2015. Unacceptable. Meanwhile, we are expected to pay a monthly service on a service that we are not receiving, because that is what our contract says. Forget their part of the contract where they're supposed to monitor my home with all the things listed that I am paying for. Secondly, the tech clearly is lacking training. It took 6 hours to complete a job that was quoted to take 1-2 hours, max. I shouldn't say "complete" because the job was far from complete. The tech cut our AT&T cable and internet line, didn't reset our alarm password, and didn't have the materials to complete the job. I call to report my dissatisfaction and I am told "unfortunately we do not have an open appointment for five weeks because we are short staffed"...Why is that my problem?

This is the best and easiest alarm system out there with an excellent price. My only wish is that they would do an annual follow-up home visit to provide new window decals, yard sign, training on system changes, etc. Very aggressive sale techniques but lacking on follow-up visits.

I had another system before and they hadn't offered me any kind of different services so I canceled with them and got Vivint. I purchased the alarm and smoke system and haven't had any problems with since. When the alarm goes off either accidentally or for any reason, they call right away and their services have been pretty good. They're really nice and courteous when they return calls. The sales representative was very nice about everything as well. He had given me explanations on what was needed. I didn’t have any trouble with the technicians too.

I've been very satisfied since I switched over to Vivint. It's a good company with very good product.

They get you trapped by a long contract. You contact customer service & no one seems like they know what they are doing. You can spend hours on the phone with them & think you have everything straightened out & then find out that nothing is straightened out. You can give them your contact info & it will go into their computer wrong. Last month I was told by them that I owed a dollar amount. I mailed it right to them. They credited the wrong account & stopped my service without notifying me. Incredible..

My experience with Vivint has been good.

I obtained Vivint as my business securities on 12/16/2014. The following week the camera started sending off false signals therefore the company called me everyday, sometimes 4 times a day, sometimes at 5 am in the morning, saying the store has been compromised! Now the police doesn't even show up due to how many false alarms there has been! Then guess what, the panels goes blank altogether by Christmas! I called almost everyday about this and guess what date they give me for the first technician to come out 1/28/2015!

I purchased from Vivint the alarm system with the alarm allowing us to open the doors without a key and having a camera. Basically, it's just the different keypads and the touchscreen keypads. The kids, the neighbors or whoever I want are able to come inside and out of the house with just having a code. They gave us a good deal on the service monthly and the camera. The satisfaction has been great. The sales guy who was here was good and very cooperative. He was always a phone call away and I have no complaints. The technicians were great as well - very prompt and professional and picked up after themselves.

Everything went very well with them. We purchased the Smart Security. Just making sure that my husband and I are safe at night with the alarm on.

We were first approached to change to Vivint from ADT (whom we were not ecstatic about) in Oct/Nov 2014. At that time we were placing our home on the market to sell and was told by the rep that it wouldn't be a problem, that the system could be left in the home and a new one set up at the new residence. In addition we knew we would not be moving directly into the new home and would need to place the service on hold for a month or 2 and did not want to be charged anything additional. The rep confirmed that we would not need to pay to move and so excited about the new features we signed the contract and installed the service. We sold our home on 12/5/14 and called Vivint to suspend service to be told that since we had not been customers for 2 years that this was not an available feature. Angered we tried to cancel, none the less to be told we would need to pay the entire contract off, as if that was a valid option.

We always had a security system. We had ADT before. We just moved into this home and thought that we continue to have a service. I chose to go with ADT, but my granddaughter had just acquired a system from Vivint, and recommended it. She said they were satisfied with the service. We got the security system right after that. The sales representative and I talked by phone. He was very nice, very fast, very accurate, and efficient. There were two technicians that came the day they installed it. They were very knowledgeable and did a very good job. However, my granddaughter was supposed to get a referral fee but she never got it.

The people from Vivint came and knocked on my door and I purchased from them because it was better than the service I had. My interactions with the sales representative were nothing but good and the technician that came was very personable and knowledgeable.

Very pleasant experience.

Just got off the phone with a Vivint Account Manager (Nate **) and have to say I really appreciate the options they present. I moved into the first house I owned in June of 2013, got Vivint installed the following month, and haven't looked back. We got into a bit of hot water financially, and they provided us with options of downgrading, Temporary Credits, referring the remainder of our contract to a friend, or even putting it in a freeze for 3 months (not pay for 3 months, extend contract by 3 months, while remaining in service for those 3 months). Perfect! The account executive was great, laid out all my options like I had asked, and listened to my ordeal while dealing with it like a professional.

Repair/replace security pad - Technician was friendly, knowledgeable and helpful and completed the job quickly.

I purchased the home security from Vivint through their door-to-door salespeople. I needed the service because of the high crime rate here in Odessa. The service is pretty good so far although I have an issue with our back door - it isn’t always being read by the panel. We had this security system at our old house and we were told by an online customer service that we would be able to get the new panel when we move to our new house. But they didn’t install it.

I was given help twice when my furnace thermo wasn't working. The first time they sent out a tech to my house. Everything was fixed and the people who helped me spoke perfect English and were extremely helpful.

Vivint came to me and talked to me about their services and they put the alarm system in. At the time when they came, we had just recently moved into our home and we wanted to be safe. Especially when were away from home, we didn't want any break-ins. We were looking for that system because every time we would leave here to go on a trip, I was concerned so my husband said, "Well, it eased your mind that you had it." And I'm very satisfied. If I wasn't, I wouldn't ever renew the service. I'm very happy with it and I don't have anything negative to say about it. I feel so much secure and safe in my home now. I love it.

We have had our security with Vivint for the past 2 years. In that time we have had to have a technician out 4 times to repair it. Our system is out AGAIN and this time we have to wait 6 WEEKS for repair. 3 years left in contract. Can't wait to drop VIVINT.

A salesman came to the door and sold this woman an alarm system saying it could be cancelled after so many months. She has had the alarm system for 3 years and 6 months. Sales person signed her up for 42 months. She has moved now and tried to cancel. Customer service, which is a joke, refused to cancel the account and said she could pay off the amount owed. Asked to speak with Rex ** , the head of Customer Service. Steven refused to transfer saying that he does not take phone calls. There is no phone number for the corporate offices and when you call the customer service department they refuse to transfer the call.

The Vivint representative arrived in a timely manner, was very cordial, and knew exactly what he was doing. From start to finish, it took less than an hour for him to complete installation. He also provided us with clear and easy to understand instructions on how to use our new panel. Overall, we were pleased with the entire procedure and glad to have Vivint as our home security provider.

Everything’s been great and excellent with Vivint security system. The guy that came was great and explained everything. I thought about it for a long time and since I don’t hear real well, the system was a good deal. Everything went smooth and I’ve been completely satisfied with customer service.

I had just purchased a house and had been here a few weeks when one of Vivint sales reps stopped by our house with his equipment and made me aware of what was going on. I needed their services because I was living alone at the time and wanted to make sure that I was okay. I may have been one of the first people in the neighborhood to use Vivint. I'm absolutely pleased with my service. It's excellent, very reasonable, and I feel very safe. Especially the first year, when I was new to the place, I would mess up in opening the door before I turned my alarm off. They would call me to check up on me, and it's nice to have somebody do that.

I requested new signs and they were sent. We were out of town so a neighbor picked them up but never told us they had them. So when the technician came to fix our door lock (this call set up the apt), he gave me signs. It was after that the neighbors brought ours over. Should I send the signs back or do you want to pick them up?

Vivint has been fine. I have no complaints with it. However, I did talk to a man here a while back and got to thinking afterwards that I was taken advantage of, because he extended my contract for 44 months. I’m 87 years old; I’m not gonna live that long. But other than that, everything has been fine.

Because of unreliability and inadequacy of the system, I called in cancellation in November. After another bill came, I called in again and was told at that time it required written notice to stop the billing which I promptly did. They have continued to bill through January and refuse to give a refund even though the system was not in use all that time.

I have nothing but good to say about this company. I got their security service several years ago and it has performed flawlessly. Over the years, however, the original equipment installed wore down so when I called, the service rep set me up with an upgraded control panel. The technician who installed the new equipment showed up early and did a great job! I now have a new panel that is much easier to use, as well as the optional smoke and carbon monoxide detectors. My experience with Vivint has been great and I highly recommend these folks.

I cannot comment on whether one security service is better than another, but, I can confirm that Vivint has been excellent in the service they provide, as well as the customer service I have received. It is so important to feel that your family and home are in good hands. A recent upgrade in my system was offered at a great price, awesome service and has given me even more access to my family and their well being.

I love my Vivint security system! It has been the most convenient and most reliable system. The wireless technology, controlled right from my smart phone, has been a godsend. I have never been without coverage even when the power goes off. I would continue to and have recommended Vivint to anyone who will listen.

I trust Vivint, know the founders, and I'm tied into them so it's pretty to fit in. Satisfaction's been great. I have recommended them and have many friends on their system.

The comments I have for the Vivint co are good service, good installation equipment, good image, serious co, fast service, high speed, five star service and quality. I am very happy to have in my home this type of service and great performance for my equipment. Thank you Vivint.

I have accidentally entered the house and the alarm has gone off and I have been greatly satisfied of the promptness of Vivint's response by calling me or my wife to ask if everything is okay. I like also that I can check on my phone app to make sure the alarm has been turn on when we are away, or being able to turn it on when we have forgotten or when we leave the house in a rush!

Vivint came to our neighborhood two or three years ago. They knocked on the door and asked if we were interested, and my sister talked me into it. Sales representative was very nice, told us what they were offering and how it worked. The installation team was good too. We discussed where we wanted to put the wall unit, got it up, and everything went smooth. I’m totally satisfied with them. If we had a problem, we gave them a call and they would either talk us through it or they got somebody here.

Vivint is so easy to use. And I love the fob that can unlock my shop from the parking lot. Sure does help when my hands are going to be full carrying things in. Thanks Vivint.

Vivint representatives have responded quickly to issues that have come up at my home. Very pleased with response time.

Very prompt and helpful service. Excellent rating.

I've had Vivint for about three years. It was ADT before and then we changed to Vivint. I sometimes forget to turn it off when I go out the door, and I got to run back in. But they've been great. They're all very good.

We recently had an episode in which we were not home when our alarm went off at the sound of glass breaking in the kitchen. Vivint couldn't immediately reach us and contacted police to take a look. When we were contacted we were told of the incident and asked if we wanted to cancel the police. NO WAY!!! This was the day after Christmas and we were out of town. Upon arriving home and discovering nothing wrong the relief was unbelievable. I'm just thankful that Vivint was on the job. I wouldn't have any other system in my home.

My experience with VIVINT has been first rate. VIVINT very professional in their services and have been very happy with their support on my technical needs. I have no problem in recommending VIVINT to family and friends.

The camera is what we like. The whole system is a good deal.

We've had Vivint's home security system for a long, long time. We really like the service. They're very on point and the equipment works wonderfully. We're pretty happy with it. Also the sales representative that we talked to was very congenial. He's very helpful and explained everything very well. The installation team was very good, very efficient, very clean till end, put the equipment in, even the devices that we needed to our system. We've recommended Vivint to several people in the neighborhood and they've already signed on.

We like Vivint. They always notify us of any unusual occurrences!

When my alarm system goes off I receive a telephone call from Vivint, or a police @ my door in minutes!!

Why when you call us to tell us our alarm has been set off does the caller ID name show up as Ogden, UT? With all the BS calls cell phone callers receive does it not show up as VIVINT? It's common sense!! MAKE THAT SIMPLE CHANGE!! I've complained about it 3 times. I'm sure I'm not the 1st or last to voice their opinion on such an obvious problem. Ty for your resolving this issue.

All of my dealings with Vivint have been very satisfactory.

Vivint service is like the watch dog I don't have. My wife feel safe and I'm happy because I work at night. Thumbs up I'd recommend their service to everybody I see.

Before the end of the contract I was laid off. My salary was cut by almost half. I was informed in order to cancel my service I had to pay off the balance. I wanted the service discontinued so the monthly charges would not keep building up. I wanted to pay off my obligations to the contract, but am having a difficult time as the monthly charges are building more than what I am able to pay. It's like taking one step forward and two steps back. So, if and when I do get caught up on my payments, Vivint wants me to send them an email providing my name, address, and date I want to service to be cancelled. I am told it can take 7-10 business days for it to get processed. I wonder if in the mean time will there be more charges they want me to pay? It's like a nightmare! At first I thought I might return to the service if I can get back on my feet. But after going through this...I'll never sign another contract. I'll tell everyone that will listen or wants to know my frustrations too.

My experience with Vivint has been fantastic. I work graveyard shift and my wife didn't like being home alone all night. Now she has peace of mind and so do I. Thank you Vivint!

Due to the extreme cold the battery was not charging, so I called Vivint and was transferred to technical support. I got the answers I needed and everything was taken care of in minutes!

The side door lock set does not work as required, in that the central panel shows the lock being unlocked when it IS locked. And, sometimes it will not unlock when the 4-digit code is entered. And sometimes it will unlock after the code is entered, but is followed by 5 quick beeps and flashing red lights on the numbers. A serviceman for Vivint came by a couple of weeks ago, and said he made repairs to correct the problem. But a few days later the problems resumed. I asked my wife to call the serviceman to come back and check the system. I am not sure at this writing that she has made contact.

I have been very impressed with the immediate response from Vivint anytime our alarm has gone off. There is immediate voice communication through our monitor panel, and they remain talking us through whatever caused the alarm to be triggered.

The app is amazing. I would recommend this company always. Already referred to them three more families for their security needs.

They were able to talk me through fixing the faults and exact details on changing batteries. Very helpful.

I purchased the house alarm and panic alarm that you wear around your neck from Vivint. So far I don't have any problems with. They've always been nice and helpful with suggestions. I'm an old man and I take what I get, I guess.

I have had my alarm system for over 4yrs. I like the wireless system. The guys that monitor the system are so fast and will be calling my name in a few seconds to make sure I am ok. I like my remote, I use it all time, easy and small to carrier and works outside your door to cut on or off the alarm. Have a medical alert and as of this date have not used it except to check it and it works great.

I like the app. With the app any family member, with a smart phone, can turn the alarm on or off. The service is 1st class too.

I recently left my home just after I'd locked up and closed my garage door; and as I was leaving my driveway I accidentally hit the my remote to reopen my garage door, then closed it again and left. I hadn't realized until I reached my destination about 15-20 minutes later, that Vivint was calling me to tell me I had a garage burglary alert. It was at that moment that I realized that in my opening and closing my garage remote when I left, that I'd inadvertently set off my alarm myself. After speaking to a Vivint representative, we were able to satisfactorily temporarily remedy the problem until I returned home that day and avoided Vivint's having to send out a guard.

Vivint has an excellent response center. Any time my alarm has gone off whether by accident or for real, they have immediately contacted me by phone, calling on the alarm in the house, and sending out an electronic notice. They always verify my identity to ensure I am the owner.

From the intro presentation and professionalism of the first sales rep, to the last time I set the system off by mistake, nothing but a professional team surrounded by the best equipment on the market. A lot of different choices to protect your assets, we put the full wireless package in - super reliable and convenient especially with kids in and out. Love the automation and super quick response from the monitoring service.

Customer service very good.

Vivint is excellent - would recommend to everyone.

I was selected to have free wireless service installed (as a hub home). I was a little skeptical at first but soon relaxed after the hardware and service were hooked up and turned on. I have had the service for about 5 months now and it is the best ISP ever, fast up and down, friendly service folks (for both installation) and for one glitch (power outage that reset my router) made one call, customer service answered within 4 rings and had me back up and working within 5 minutes. I wish all businesses were like vivint.

I have had my alarm system for quite awhile now. The people I have come in contract with have been very professional. They have been right on the spot when my alarm has been sounded. I would recommend Vivint to everyone to try them.

Customer service and scheduling was A++ *. Installation was A++ *. Quality of equipment A++ *. Highly affordable. First week - we accidentally set off the alarm. There was an agent on the intercom INSTANTLY to make sure we were okay. I highly recommend Vivint.

So far we have had excellent service with them. Whenever we have an alarm accidentally set off, they call the alarm box or my phone within 1-2 minutes and see if everything is OK. When we had a problem with one monitor, they sent someone out the next day. I like the idea that when I am on vacation, if something happens, they will call my phone. I would definitely recommend them to anyone I knew.

Had a dying battery in my fire alarm. When I pulled the alarm to find out what size of battery it held, the fire alarm went off. Vivint called immediately to respond to the "fire alarm". It was wonderful to know they monitor that very closely.

We were very pleased with the installation, professional, courteous and very helpful in giving us all the information pertaining to our Security System. When we called and asked questions, we got the right answers. We would recommend you to anybody.

I accidentally tripped the alarm after having it installed for only a couple of days and the response time was great with the two way calling feature, the responding tech was very professional and the app feature is nice too - notified my phone of the incident. Nice large touch pad and lighted exterior signage gives you the feel of a high end security system!

This is the worst security company I have ever dealt with. I don't understand how they are in business. At the beginning of December I called Vivint to report a problem with my thermostat. When I called they scheduled an appointment for two weeks later. They said the service technician would be out in a 4-hour block somewhere between 8:00 am to 12:00 PM. That day I waited the whole time period and no one showed up. I then called them and they gave me a straight up lie and said that I canceled my service call when I know I did no such thing. They told me they would call me back and reschedule an appointment. I never heard back from Vivint. Now my system is not working at all. It has not been working for almost a month and still no help from Vivint.

The only real live "test" of the system occurred recently when cooking set off the smoke alarm. This system went off prior to our smoke detectors, suggesting the Vivint system is more sensitive, and that is great. As well, in but a few minutes we received a call from Vivint asking if there was a fire and if so they were calling the fire department.

I was with another provider when Vivint bought them out. My experience with the transfer was amazing. Vivint has some amazing customer service people. There were a few issues with my transition with billing, but Vivint's customer service handled everything professionally... I actually had a smile on my face when I ended the phone call. Thanks Vivint!

Vivint's system is truly disappointing. The alarm part is mostly ok, but none of the Z-wave energy or home automation works. Countless hours on customer service and countless service calls have left me a system that still doesn't work. The internet control and monitoring is so awful that one of the doors in my house was left open by one of my kids when we left town and we didn't know it until I got back. Absolute junk!

I am extremely happy with Vivint. I have both solar and security. My electric bill for December was less than half of what it was in 2014. Being retired and on a fixed income, this is very important. Although my security is slightly higher, I have many more features than I had before. For example I now have all windows secured and will be getting fire and carbon monoxide soon added. I certainly would recommend Vivint.

I came home last night at 9:00 pm to find my alarm panel lying broken on the floor, the back door kicked in and my house robbed. The mobile app shows "system armed away" still, history shows 7:48 pm garage door suspected entry delay alarm (possible crash & smash). Robbers pulled whole alarm panel off wall and helped themselves. Monitoring never called the police, motion detectors never went off. I called Vivint and they had no explanation as to why the monitoring service didn't do ANYTHING. They are sending a technician out today to find out why the whole system failed. They will be losing a customer and dealing with a legal case now. My house is damaged, possessions stolen and peace of mind lost.

Very fast response. And I like the idea of two way speakers.

Agent was very helpful.

We were called by Vivint with a furnace problem. We then corrected it online. What a great service. We could have come home to frozen pipes. Thanks again!

I have had several signals go out that were false alarms. How they happened I don't know. Several of them were because my medical alarm got pushed when doing housework. However the help I received from the contact at Vivint was great. I also came home one time and the alarm was beeping and I did not know what to do. I hit my codes but nothing happened. The Vivint woman helped me go through the routine to fix it. I was very pleased at how fast the event got cleared up. Politely and clearly. Thank you!

My CO2 monitor eats batteries. I called at 1:10 AM to get the service desk to stop the beeping. Supposedly they did. Next day, same problem. So, obviously they didn't. Called again. It will take ONE MONTH to get a service rep out to repair/replace the monitor- that I am paying for. The replacement batteries are $8. I didn't have an extra at 1 AM. They install systems in the day and leave service to whenever they can get to it.

Always fast, courteous and ready to help. We, my husband and I, are happy with the service.

Very good response and coverage of system. The responders were courteous and prompt. I would recommend the service to homeowners and interested clients. I am completely satisfied with the service and feel safer in my home.

Please follow up with me after the "lights have been turned on". The sales rep, Conway **, has been incredible, has followed up and has made every attempt to get the system up and running. Accordingly, I recommended him to a neighbor who has since put in a system. As we approach 2 months, I'm anxious to see it at work, but, we're still pending approvals.

The employee was late. He had a 4-hour window that we sat around waiting for and he didn't even arrive in that window. He seemed rushed and not really interested in our concerns. I felt like we weren't taken care of very well. The guy we usually have had arrive at our home was AWESOME. He arrived right at the beginning of our appointment and took really good care of us. I would love for him to be our rep permanently.

I have had nothing but very good overall service from the monitoring service. I've inadvertently set off the alarm on a few occasions and they promptly called to see if everything was OK. Of course I will recommend.

We have been very pleased with our new home security system. We love being able to view our home from the three cameras, and lock or unlock the doors, arm the system, and adjust the air conditioning remotely with our cell phones. This is a second home, so it is great to be able to watch everything from our primary residence. Workers can be in the home while we are not there, and we can arm and disarm the home remotely, as needed.

Within 30 seconds, I either get a phone call or the wall pad (if I don't answer my cell phone). The glass breakers are almost too sensitive. If I use the vaccum cleaner and pick up a piece of metal, like a paper clip, the high pitch whine will set off the alarm. And the smoke detector will go off if we take a steamy shower and open the bathroom door afterwards. We know it works!

The system has provided such a higher level sense of security to my family than I thought only a firearm would provide. With a wife working from home, she feels so much safer having the Vivint system watching her back! The ability to remotely monitor the house via the camera system as well as set the thermostat, set the alarm, lock the front door, etc from anywhere a smartphone works is amazing! My only complaint so far is that there is no exterior camera, yet. Lovey Vivint! Every Vivint employee we have dealt with so far has been more than professional!

I appreciate how they handle false alarms. Very polite and patient.

System working great. I would recommend this system to everyone. Renewed my contract and got a reduction in my monthly bill.

Thankfully I've never had the need to require emergency services but we've had the alarm gone off a couple of times and the response time is amazingly fast. I absolutely love the video camera, programmable thermostat and the controllable front door lock.

I am VERY impressed with Vivint's service and quality of workmanship. Their tech was excellent, their response time to alarms has been amazing, and the follow has been outstanding. Highly recommend.

I have used Vivint less than a year and we have forgotten to turn off the alarm many times. Vivint has been very pleasant and helpful when they answered.

I feel so safe and secure each night when I set the alarm when I go to bed. Just love it! And when I leave my house, I know it is secured with Vivint.

Let's see. My first contract everything was great. Ever since this second contract my billing has been a mess. Every time they say we have it right, something happens again. I was told it was fixed again and it wasn't of course. I give up.

I will be short. Very happy with the response when someone broke into my house...The police lost him... of course. The weather on the pad so far is 100% :) I go by it. Did not rate 5 star because I found (a few days after install with a friend) out that Vivint does not install outside cameras.

Calls are inconsistent from Vivint when a false alarm occurs. Other than that, overall, I have been pleased with your service. Would probably recommend your company to someone interested in a security system.

The installation was fast, customer service is great, the system is really good. I love the app that controls the key locks, the alarm, the video camera, and the thermostat. There is also a history tab to keep track of the kids. I would recommend this system to any family.

The man that did our service was very professional. He fixed the problem in a good amount of time. He was also very polite.

Vivint has been excellent in their quick response. A family member has moved back in & can't seem to grasp the concept of turning off the alarm upon entry but Vivint in spite of my family member's ignorance has still responded in a very timely manner. Thank you so much for being there.

I am very satisfied with Vivint. We had a security system installed a couple of years ago. This summer, someone tried to break into our house. We were asleep, but our alarm woke us up & scared off the burglar. The Vivint person stayed on our system until the police arrived. I am very thankful that we decided to go with Vivint.

I love how I can control the system from my cell phone and IPAD.

Superb home security with great customer service and affordable pricing. Do not delay, call Vivint and experience it for yourself.

We are very happy with our Vivint security. The system has worked well and when we talk to the agents, they are always prompt and very professional. I would recommend this company to anyone.

My alarm went off and within seconds Vivint was on the line to make sure everything was ok. Plus I receive a text and e-mail of alarms and troubles. Best alarm system and company.

I cannot say enough great things about experiences with Vivint. From the initial consultation and installation, to our follow-up with customer service, we are very pleased with the sales and service. Vivint has an excellent product that works reliably and backs-up their sales with awesome customer service. We have not had one poor experience with Vivint and would highly recommend the company to anyone who wants to make their home more safe and secure.

Have had good service and no complaints.

Vivint is quick to answer the phone when a call is placed to them. The agents are knowledgeable and listen to you very well. Their response time to an alarm is fast and I have never experienced any issues.

Always happy with Vivint's service!

It shouldn't take two-to-three weeks to dispatch a technician to my house when I have an issue. That is the only problem I have with Vivint. Other than that I am EXTREMELY pleased with my service.

One day I had to call Vivint because the little magnet came loose, but they told me how to fix it and I did and everything’s okay. It’s working so far. Sales rep was okay. We use it every time we go out; we usually turn it on. We never did use it at night because we feel confident where our house is and it’s designed with some bars around. I have nothing to compare Vivint against but everything seems good to us.