Vivint Reviews

The salesman from Vivint was excellent and the installation team came within minutes and had it installed that evening, and that was a good job. The only trouble that we had after was that the doorbell cam was on backwards. They never followed up. I had to follow through and then there were troubles with installation on that and it took several needed phone calls to get that straightened away, so that wasn't a good deal. But other than that, I've been really happy.

Excellent company - could not be more pleased with quality of products and service, both over phone and when a field service professional provides home service of the alarm system. It is wonderful to see a company where employees are well trained, enjoy their work, and where the company also contributes to the community and well-being of others through community service events.

I’ve been with Vivint now for at least two years. I got interested because their people kept coming around to my house even with a “No Soliciting” sign. After the third one that came by, instead of me fussing him out and making him get off my property, I heard his pitch and it sounded decent. I went from there. The installation team that has been here has been really nice. They not only talk to me as a customer, they also gave me some advice of what I can do and have actually made friends with a couple of guys.

It was good interacting with the sales rep from Vivint. Also, their installation team were very informative, able to answer questions and help you out with what type of system or what you should have in your home to protect your home. I had an excellent experience with both personnel that came out to the house and that have come out continuously. I've recommended the system to several people before I even got it.

Just a quick note to let you know why I continue to patronize Vivint home security. Cory **, field service pro, installed a new panel for me without any hiccups or confusion. He explained everything in great detail and all with a genuine smile! He even squeezed a doorbell camera installation at the last minute too. Oh, did I mention that this was on December 23rd?? He was undoubtedly a cut above, and went the distance for me. What a breath of fresh air in this day and age! Congrats, Cory for making my day with such a fantastic experience. You are the best!!

About 42 months ago we had a team come through neighborhood. They explained everything about the system. We liked what we heard but I was also in the middle of looking for a new job. I was told by the team that if I moved they would work something out with us. We went ahead and had it installed and were happy with it until I got a new job and moved out of state. We called and I was told that I had two options, get the people that were going to rent the home from us to pay or pay it myself. Well they did not want to pay so I was told I had to pay so I told them as soon as my contract was up that I was done.

Everything's great with Vivint. I'm very pleased with the experience I've had with them.

Gregory was outstanding. He was thorough, efficient, polite, diligent. Proud of his company and worked long and had to make sure all problems were solved before he left. Gave no indication of being rushed, made me feel like I was important to him and the company. Vivint should be very proud of him.

Ross was amazing. My system never worked. Ross made it happen. He is a valuable employee.

We had the camera and all 27 zones done in the house from Vivint, because they’re not capable of installing into the existing system. While it was an excellent experience interacting with their installation team during the day the system was installed, it was a negative experience with their sales representative. I've canceled 37 accounts with them and we're on the verge of being canceled because since day one when the system was installed six months ago, it’s still not operating properly. It worked for three hours and it shorted out. Then they had us hire a special electrician to come out and do some massive wiring. He got it working and the system works right now, but I’m scared to set it because it goes off every half hour. It’s too sensitive now. Vivint haven’t completed their job.

I'm very pleased with the services of Vivint. Their installer is a very professional gentleman and real quick with what he did. Everybody has been very helpful every time I've ever called. One time, there was an upgrade with the system and I needed a reboot, and when I bought new cameras, they helped me install the cameras and get them to connect. I've recommended Vivint to many different other people. It was a perfect experience.

We had an alarm that was here in the house when the house was built, and it was an old wired system and didn't function right. Vivint installed their equipment, which was like a hybrid between wireless and a wired system. They got it up and running and it worked fine for about a year and a half. It finally started giving me some trouble, so they came in and, in the meantime, we had the windows replaced. Once the windows had been replaced, they redid the whole system and upgraded the system for the video camera and everything outside, which I'm really having a good time with it. I'm also impressed with their customer service. They are great.

I'm an old customer and have been with Vivint for seven years. Their security system has been fantastic and the service is really great. I have recommend them to my daughter.

My last experience with your company was a very special one and I would no doubt recommend Vivint to everyone.

Vivint Security systems to me is better than ADT. Their response seems to be much quicker and they dispatch help faster. Their installers are very good at what they do. Moving my system from one state to another was very easy and fast.

About 5 years ago, a couple of Vivint representatives in our neighborhood came to our door and sat with us for about an hour and explained their way of home protection. They were very friendly and knowledgeable and promised new hardware for free, so it was attractive. I said yes, they came out and installed all the stuff and it all worked together and I was relatively happy with it. I really like their technology that they are using now where we're able to use our phones and integrate that into the entire experience and system.

When Vivint came around years ago, we were in a house and everyone in the neighborhood was in a lawsuit because of some faulty building. We don't want to install anything new when we're hoping to get out so they said, "Hey, look, if you move, just tell us and we'll move your system with you." That really sold us so when we moved, they also moved the security system and since the new location had more windows, I had to pay for a couple of extra sensors. I'm very satisfied with their service and I enjoy it.

Very pleased with employees – very professional and knowledgeable. And the service itself is great. What is making me have mixed feelings is the company's policy on backing up its equipment. I have twice had malfunctioning equipment which happens that's not a problem. The issue is the 50 dollars wanted to come and fix it. I had to throw a fit to get supervisors to credit this cost. If you want me to sign a 5 year contract and pay 60 dollars a month for this equipment you need to back up its functionality for that term otherwise don't make sign the contract. Other than that I have been very pleased. 5 stars except for that.

It's amazing how bad a company can be in this field. Vivint alarm company was a disaster from the beginning of just a quotation. We didn't even move further because was impossible just make an appointment or make them return our calls. After several intents and phone calls, we made an appointment for last Friday between 8:00 am and 11:00 am. And with a call in the morning to confirm the appointment, they never came, and we called again and they sound surprise and start to said was a mistake and we was never schedule that day. Somebody will call us in 30 min and nothing. Called back today and nothing. At this point, I will search for other company. I'm pretty sure this is a not serious company.

I called to report problems with my sensors. The panel kept says the sensor batteries was bad. It was going off on all windows and doors. I called Vivint and after they had me do several things, found out main battery was bad. This was December 20th. They told me it would be after the holidays before one could be sent out because their warehouse was closed for the Christmas holiday so I would be without protection till after the holidays.

Vivint crew (sales rep(s) and installation) were patient, helpful, knowledgeable, and easy to work with. I highly recommend this system to anyone. The peace of mind that we now have is priceless...

We've really enjoyed Vivint's whole alarm system. Their team has come to our house several times and they've always been very professional and nice. My husband has a little bit of OCD and they respected that. They helped put things where they needed to go in the proper way he wanted them. We love the system!

First heard about Vivint from a friend of mine and I had a really good experience with them. Their installation team were great and we're really happy with system.

I've always been happy with Vivint's security system in my house. I have two kids who work for them now but not until after I've had the system for a few years.

I like a smart tech to do a great job. Matt is a great field tech and I like the way his brain works. Very patient and thoughtful to do his job. Super great with customers and I will recommend him on a heart beat. Thanks Vivint for sending a great quality tech.

Things didn't work when Vivint installed it. And they had to be back for 10 times and still sometimes it works, sometimes it doesn't. The monthly service they put in our fee is outrageous for what were getting. It was not a very good experience.

I started off with the basic system from Vivint which includes the thermostat and door lock. Later on, we added the doorbell camera and some of the switches that control the lamps. The installation team is very knowledgeable. They left one old motion detector from the previous system installed and that failed within a period of a couple of weeks as it didn’t interface well at all. It set the house into an alarm, and had a police response. They opted to replace that at no charge. They said that they really should’ve replaced that at the time that they upgraded the system, that they shouldn’t have left one old one in the newer system. Everything went fine after that. They were very accommodating and apologetic. Vivint has been very, very good and they’ve gone out of their way to really do an outstanding job.

I had my Vivint system installed today. The install was quick, only took 2 hours start to finish. I had the doorbell, 6 door sensors, 3 glass break sensors and one internal camera put in. My tech was very polite, thorough and explained everything to me. I love the system and feel 100% safer in my home now! Would definitely recommend!

Vivint went home to home in my new neighborhood. I got the whole works from them, the panel, thermostat, doorbell, camera, etc. Their sales representative and installation team were fine. The rep knew his thing, took care of it and finished it up quickly. The initial set up was fine too, but I had a rather terrible experience with a guy that came to set up my doorbell camera. They have an installation person who was astoundingly awful. But it's been resolved - Vivint took care of it so it's all good.

I'm very satisfied with the overall decision to purchase Vivint as I wanted an alarm system that is founded on quality in their devices and service. My motion detector doorbell has been a major plus as I've been able to monitor package deliveries and pick up from my front door w/out opening the door. My remote thermostat has been a pleasant surprise as I didn't know how often I changed the temps in my home. Now, I can change temps from my smartphone. There's 2 alarm functions that allow me to secure the home while in my home and secure it when it is vacant. I have no regrets in signing up and purchasing Vivint as my home security system.

My experience with Vivint has been good. It started off a little sloppy because they didn't connect the doorbell thing right and it took forever to get somebody out there. And when they did, it wasn't fixed right away. But that's been several months ago. Ever since then, I've been definitely happy with the alarm.

Everything's good from when we signed up and started with Vivint. The person that came to do the install was good. We got the doorbell camera, smoke and motion detectors, window and door sensors and the panel. We've also had a couple false alarms. One night my son was sick and my husband took him into the bathroom and have the shower on it. Because of all the steam, it set off the smoke detector in the hallway. And, they come through and see if we needed emergency. So everything's been good, we're happy with the system as a whole.

In November we moved from one home to another locally. I contacted Vivint to move our service that already was lackluster. They advised that they could move the service and since I mentioned that I was not impressed with the services I already had, the representative advised that our out of date equipment was probably the cause and he talked me into upgrading with a new 60 month contract. The install date was more than a week away, which was inconvenient, but none the less accepted.

So far, my experience with Vivint has been fine. I don’t really have any reservations about it except that it’s a little pricey, and cost is a big name. I could complain about the sales all day, but the service people who came for the installation were great. And then the service after that has been fine, I haven’t had any issues.

I had 2 break-ins in the last 7 days. Thanks to Vivint and their excellent service professional - tonight I can finally sleep - knowing that I am protected. While I sleep their work force will make sure I am protected. Their rep Mr. ** did not leave my home until the system was completely set up. He promised me I would feel safe and I do. Happy to do business with a company that has high standards and an excellent rep. Thank you Vivint!

Our experience with Vivint has been good so far. The system works and we like it. I'd definitely recommend them.

When upgraded, somehow my service premium was reduced to my previous amount. I asked why and was told because I had been a time customer. Now find out it was wrong so premium is going back to original amount, GET IT TOGETHER!

We have the doorbell camera from Vivint and our experience with their sales representative and the installation team went well.

Vivint personnel have always been helpful and are very prompt whenever our alarm goes off.

I had good experience with Vivint's sales representatives but I find it difficult to use. If somebody rings my doorbell and I want to see who it is, I have to sign in with my email address and that would take me five minutes to get it done. I would also like to have another panel in my bedroom like what I had with ADT but Vivint said I couldn't have one. I don't want to come down from the third floor of my house to my kitchen in order to arm my home security. I like to do it right from my bedroom where I'm spending my time. ADT gave me an extra panel when I had them and didn't give me any trouble, but Vivint doesn't so I wouldn't recommend it to anybody. I'm about ready to call Vivint and cancel my subscription and will go back to ADT.

First things first. Vivint "installed" my security system, assured me it was checked and operational and it wasn't. If I had not checked everything after they left I would have had no security. None of the glass break sensors or motion sensors work. The only thing operational is the door sensors. I ran all the diagnostic system checks through their panel and found this out.

Vivint is perfect and we feel very safe.

I love Vivint, it's wonderful. I got the front door, doorbell with camera and sensors for two entries in the home. The sales representative was very wonderful, helped us get a good deal, and got everything perfectly done.

A representative from Vivint came out and met with us, and she recommended the things that she felt was best and showed us different options that worked for us. She was awesome and really good at what she was doing even though she was brand new to the company. Any questions that she didn't know, she would get an answer right back to us. She was very supportive. We've referred her to a lot of our friends because of that. We purchased a service package and we currently have outside cameras, a thermostat, the doorbell camera, the glass break and the smoke detectors. The installation team came out and they were positive and picked up after themselves. They were very respectful of my space and our home.

The doorbell, the camera that goes to the driveway, and the panel were the features included in the service package we got from Vivint. The sales representative was very high pressure and I didn't like that and it was very quick. It's fortunate that I was familiar with the company before the rep came to the door, so he was lucky in that aspect. The installation guy who came to our home was quick.

We were among the first group of Solar customers a few years ago. The service was excellent and we have been happy with the product. Recently we purchased the ALARM system. The service was again excellent. The Representatives have been courteous and provide high quality customer care.

I'm really satisfied with Vivint. The installer was very professional, prompt and did it in a reasonable time but he came back a week later for one issue. When I had a problem with one of the cameras, they have been friendly.

Service was as scheduled. Field rep was professional and knowledgeable as well as polite and neat in appearance. He stayed until he was sure all was operational. He asked if there was anything else he could help me with and demonstrated how the new install would function.

Very happy so far. Installer did a great job and was very fast.

I love my new system. I am not at all good with electronics. Was afraid I wouldn't be able to figure it out. Wow. Simple... simple... simple. Love being able to see who's at the door. Love my keypad. Would highly recommend this system.

In the service package I purchased from Vivint, I have everything: indoor camera, doorbell camera, smoke detector, carbon detector, garage door opener, and all the window units. My neighborhood has always been safe and I've never had a problem, but since I travel so much now due to business, I got Vivint's home security service. It's always great to be able to keep an eye on things at home. I love the way I'm able to answer the door, especially around this time during Christmas when I have a lot of packages being delivered. I can see when the deliveries are made. It's awesome and I am 110% satisfied with it.

He was very informant, courteous, and patient with us. I love Vivint. Every time I have called for assistance they are very helpful. I am 73 years old and things don't always come quick! Thank God for people like you, Vivint. Merry Christmas!

We purchased a service package from Vivint which includes our doors, windows and doorbell camera. The sales rep did a good job. However we continued to have problems and we’ve called a few times. First of all, we didn’t get our camera for 10 months. Then we called our installers, our sales guy, and he kept saying they were on back order. Also, when we’d call him, he wasn’t available so we’d call customer service. He said, “Call me first. I’m the one that handles it.”

It has been great with Vivint. I enjoyed the response of the particular gentleman that showed me the system.

Had a service tech respond to a window sensor problem. He did an outstanding job and was very professional.

I had Vivint install alarm on the doors and a doorbell camera. I'm happy with it so far. The sales rep and installers were good.

My installer was very helpful and very knowledgeable. I appreciate him giving me an alternative to making my system super easy for my husband. He is a keeper!!

I have had Vivint for over a years now... Installed in my house are 2 cameras, 2 motion sensors, 3 window sensors as part of my security system. I have had to have my box replaced 2 times. And door sensors have went out. My cameras never stay online more than 2 weeks nor does it record like it is supposed to. I have had my house robbed during construction so alarm wasn't set during this time. I hid over 2 thousand dollars in view of my cameras that came up missing, I check my cameras and nothing. They were offline and did not record a thing. Police report and a call to Vivint got me nowhere.

With Vivint, I feel safer. It's nice to know that when I'm gone I can lock the house and not have to worry about it. The people that work there are awesome and very friendly. They’ve helped me a lot. I walked out the door one time and the house was secured. I was outside and heard the alarm going off. Went back and the little lady was on and she asked me who I was. That's nice to know because if I didn't do the security code then she would know that I was not supposed to be in my house. I love Vivint.

On the phone, Vivint specialists were excellent, professional, and helpful. In person, they were professional, friendly, and knowledgeable. I am pleased with my system, and I would recommend this to anyone :-)

I was with Vivint for 3 years and 3 months before we needed to move. I decided to cancel the account as I didn't have a new home to transfer service to. I contacted Vivint in August to notify and they informed me my contract was through November and I would have to pay it out. I asked for a payoff and notified them to stop all monitoring as it would be illegal since the new owners of the home had not given them authority to monitor the home. I then paid the amount they gave me. A few months later I was again contacted and told I owed an additional $120 for past due amounts. We talked about the previous payoff amount and was told that wasn't binding and I hadn't given written notice of cancellation. I sent in my written cancellation.

Cancelled service and was advised I had a 60 month contract and not a 24 month contract as advised. When asked for a copy of the contract, all they could provide me was the page indicating the 60 months, not my signature. Also, none of the equipment is free. You are paying for it along with your contract and they advertise $1500 of free equipment. Not exactly true and honest in my opinion. Please read everything you are signing because I do believe they substitute the page where it says 60 months instead of 24 months. Initial all pages to ensure they do not swap pages of the contract. Very sneaky if you ask me.

I am happy with Vivint. I purchased the security system plus the video camera for the doorbell. The installation team was very good. They're a little high on the price, but the service is very good.

Service very professional. State of the art equipment. Excellent monthly service fees. Can add-in new features later (more upgrades). Surpasses by far our services with ADT.

It's a pleasure to provide this information, especially to those looking for a "top-notch" quality security system! The variety of features available to cover one's needs are exceptional. And the quality of these features are exceptional as well. To be able to control my system, and others access into my home, from halfway around the world is incredible! And I must say the field representation Vivint has is impeccable, as in courteous, knowledgeable, super kind, and sharp at what he does. Shoot, I can't wait for my contract to end just so I can extend it!!! Vivint... Super Quality, Super Service, Super Happy Customer!

I love Vivint. They are very courteous and accommodating. The installer was very informative when he put the system in. When I told him what I needed, I got exactly what I want and he didn't make me spend more money than what I needed to have spent. The only thing I have a problem with is I don't have enough cameras.

I'd recommend Vivint to a friend. I like it. The service I've gotten so far is excellent. I got the service package with the automatic door and the doorbell (which came later because they forgot to tell me about it). It also includes the glass breaker thing but I don't know what batteries to put in or how to change it.

Vivint's services are good so far. I had everything I could get included in my package. However, there was a part that I didn't like. The people on the phone that sell the stuff tell one thing, but when they come to install it's completely different.

We cancelled our old accounts on August 2015 and we have a confirmation to prove it, but they still keep on charging our account. Please don't sign up. The technology is great but they have the worst customer service.

I snowbird so I wanted my home to be secure to the best of my ability, so I got an inside and outside camera, a doorbell camera, some smoke detectors and also some glass breaks. Then I got some door and window alarms. I'm real pleased with it, but I had problems with the window and door locks falling off. This triggers the alarm and would make the police come over. This happened three or four times, so the police say that if this would keep happening, they might have to bill me. I called Vivint support, but he said there's not much they can do about it. He told me to put silicone, which I don't think is part of my responsibility but I still did anyway. Vivint should come out and fix it. Overall, I really like it.

In August I had cancelled my service with Vivint because I found a less expensive option. I have been unemployed for about 6 months now and money has been tight. In looking over things I discovered that I had been billed since August. In reading the fine print, it is completely my fault that it wasn't cancelled. I never sent a written notice to them. In calling customer service today to cancel, I inquired if I could be credited the months that I did not use them. While I know they are under no obligation to do so, I would think that after looking at the circumstances, they would decide that that was the fair thing to do.

I've been pretty satisfied with Vivint Sky. The sales representative has been good. I had a situation with my upload but they brought in a guy from out of town and he addressed the problem.

I would like to compliment my sales representative and installer. Their dedication to us as new customers were demonstrated by the efforts and endless time spent making sure my service request was fulfilled. Both employees demonstrated a high level of professionalism, kindness, patience and knowledge of the alarm system. They exceeded my expectations. I am proud to be a first time customer of Vivint and look forward to many years with your company.

Overall my experience with Vivint has been good. They are responsive.

We have Vivint in our home for security and at the office for monitoring the front desk area. The back door kept going off and it took us a few times but they were always helpful in getting that fixed.

We found the crew that installed the system most respectful, helpful and efficient. We would certainly recommend their services.

The service package I purchased from Vivint included home automation like cameras, door locks, doorbell camera, and also for security, I have motion sensor and glass breaks. I needed these features for protection and safety. It's to be more connected to my house and my kids and knowing what’s going on in the house when I’m away. The sales and installation teams were great. They were very professional, quick and easy to work with, and took care of everything I asked them to. The services so far is phenomenal. I’d recommend them.

Refreshing to have a sales rep that is happy to go through everything with me, even with an unsettled baby in my arms. He was not pushy which is what usually puts me off anything, even if I really wanted whatever it was they were selling. The installation man was fantastic. After deciding where everything would go, and installing it, he showed us how to use the system and install the app onto my phone. Was so pleased as it is nowadays very rare to have great attitudes from companies' employees like this. Enjoying the peace of mind that comes with having the system installed, especially during this time of year with a newborn. Great company as far as I am concerned.

The installation guy from Vivint came when he was supposed to. I showed him where I wanted things and he took care of the rest of it. I'm very satisfied with everything. When I call, I got a customer support line no matter what time it is. I've done it in one evening. They answered right away, and they got me all straightened out. This happened several times and I'm happy with their customer service as well as their installation. I've already recommended them to friends but, unfortunately, they don't have the system in their neighborhood yet. And I'm still waiting on the wireless internet. Vivint haven't brought in it yet.

I had two burglaries in one week and so I got my home secured. I can check my home's status with my phone when away and I feel so much better. I am able to leave my home knowing it is secure and there is a camera that will catch them if they are foolish enough to come back.

So just got installed today. If the service is half as good as the installation/installer was, I'm going to love it.

We've been with Vivint for almost seven years and we love it. If we didn't, we wouldn't be with them. I'll recommend them to other people.

Sales rep came around and seen we had a different alarm company so he told me I could get more options if I went with Vivint. So we found out the doorbell wasn't working and he said "No people. We have a tech that can fix that." So I signed up and when the tech came around to install everything he couldn't install the smoke detector that was promised because he didn't have the license to do so. And then he couldn't install the doorbell camera because no power to doorbell which required an electrician that required us to get. So after all of this was done it took them a month to schedule someone to come back out. The tech installed the doorbell camera. It worked for a couple hours and then quit working the very next day.

Their system hasn’t worked right since they put it in April, I’ve waited for them to come out and repair it over three months. They sent somebody and told me, “Oh wow, that’s broken. We got to send somebody out and it’s past your warranty so now it’s going to cost you.” They’ve taken notes, fixed it over the phone and then they'd tell me they can’t do it.

I'm pretty happy with the services from Vivint so far. The installation guy was good, very helpful and knowledgeable about everything. I had to call another guy to check out some things as I was having issues with the alarm and he was also very knowledgeable and helpful. Everybody that I've had contact with from Vivint was nice. I'd recommend them.

I've been with Vivint for over 10 years now and so far, so good. They're very professional, kind, generous and upfront and have a pretty quick response time when there is an incident. With my first package at a different home, I decided to have the basic alarm system with the window breaks and some of the windows were also alarmed. I had an upgrade last month where the door lock camera was upgraded to the new panel. But when I have wanted to get a couple of outdoor cameras, they don't have any more which concerns me and that they're doing their own and it's going to cost me almost $350 to $400 for the cameras. If I have known ahead of time, I probably would have thought differently. But that's the only negative that I have to say about them. I didn't bring that to customer service yet because I'm trying to see if there's another way for me to work it. Otherwise, I'm very happy with them and I love their service.

We're really not happy with our experience with Vivint, but we haven't got our system set up quite yet. We've got the home security system that includes the doorbell camera and the thermostat. Every time, their service has been pretty good except for the doorbell camera which we can't get anybody to fix. The installer was doing a fine job and he worked for a few days, but then he quit. So right now, we just want it installed.

I'm not too satisfied with Vivint's services so far. I have a doorbell camera and thermostat and the camera has so many glitches. Last time I called up, I had to get the manager because my pendant keeps running out of batteries when it’s supposed to last for five years; this was about the third, going on fourth time. I called up and I had paid the extra $10 a month for them to come out to put batteries in, replace things, or whatever I need. But when I called up, the lady says, “Oh no. You called up and canceled that, and the $10 extra a month you’re paying for is your doorbell.” I said, “No. Doorbell is one-time only fee, which I paid. Look, you don’t know what you’re talking about. Let me talk to a manager.” I talked to the manager and sure enough, she told me they were wrong. A lot of people down there are very rude and I’m not crazy about them, and they’re not really educated. I've only had one real nice person a long time ago.

I have the doorbell package and I like it because I know everybody that comes to the door. When I changed my windows, Vivint came and they changed the things on them. The only problem is the delayed appointment sometimes but other than that, everybody is very nice trying to work with me. The installation team was always efficient and quick. They don't waste time which is good because I have a baby. Overall, I'm very happy making sure that I and my baby are always well-monitored. I would always recommend Vivint.

The security package that I got from Vivint includes outside door camera and the lock system. I wanted these features because sometimes I'm not at home and I want to see who goes to my house or make sure that my kids are inside. The services so far have been excellent. I had good experiences with sales reps at Vivint when I called them and the installation guy was great and answered all my questions. I will recommend them.

We knew about Vivint from a friend. We got the outside camera and it's not working right but this David that has been working with it is trying his best, and he has been excellent at trying to help.

Corey is definitely my first choice for in-home tech support. He is pleasant, professional and expedient. Had to update the panel and re-program the system. Great job!!

Everything is great with Vivint and I'd recommend them.

The lady who sold me my house had Vivint and she liked it, and several of my neighbors were on it too. I purchased the Sky cam because my front door is like a hallway, it's not that deep but it's dark in there. When I'm away, I want to know who's coming in my door. The inside camera can't snap pictures, but my doorbell does. Everybody from Vivint has been nice and friendly. They came in, did the job, and left. However, it took them a long time to get everything in. They didn't put it all in at one time.

I’ve had a pleasant experience with Vivint’s sales rep, and my interactions with their installation team were good too. I’ve been pleased with the company.

I had an excellent experience with Vivint. Everything has been fine and I would recommend them.

When calling into your call center, getting quotes, deciding on what features I would want and need in my home, I was extremely disappointed and frustrated with that area of Vivint. I was VERY skeptical of if Vivint would work for me. Reluctantly, I signed up thinking that in 10 days I would be calling to cancel my agreement. However, when "John" showed up at my door, walked through my home with me, explained what would work best for me, my family and my house, I was excited about what was to come. After John, replaced my old system with Vivint and was giving me the run through, I was happy with what Vivint was able to provide.

Our initial package with Vivint had the motion sensors, doors, camera and a doorbell camera. We had ordered an outdoor camera but it has not been delivered yet. The sales representative did a good job. They moved the outdated system when we got an updated new system. They did a good job of fixing the holes where the previous ones were and it looked nice. They kept us involved the whole time. The installation team put something to fix my door and they were clean, quick, and explained how everything works. They did a good job as well. Moreover, I like the thermostat, lock and being able control everything from the phone. I can look at the cameras like when the babysitter comes over watching the kids. I also have people come over to the house like our house cleaner. I unlock the door from work so nobody can be there and she doesn't have to have a key to my house. It is awesome and I love that part of it.

Our relationship with Vivint began very good. The home two doors down was burglarized 3 days ago. I explained this to the rep who made sure we had a quick install. The sales team are very professional and knowledgeable. We were very happy with the quality of the sky unit and all of the cameras. Vivint sets themselves apart from the other guys by a long shot. They are true security and automation experts. Our tech was awesome!! He did an amazing install and spent time showing us how to operate our system in house and remotely. If you are seeking an honest and professional bunch, look no further! Way to go VIVINT. You allowed us to feel safe in our home and while we are away.

I've had Vivint for years. I have most of the security service package and I love it 100%. My install tech, Reese, is a local here in Cheyenne, Wyoming and he's the best. He's probably 90% of the reason why I really like Vivint. They got great service and is a great company. Keep up the good work.

Stan from Vivint was beyond professional. Went above and beyond as we talked about my smoke alarms and he checked to make sure cold alarm was setup which it wasn't and he set it up. Told me about the new door alarm camera and how it works and took the time to check to see if it would work should I get one. Fantastic customer service. Would recommend him and Vivint to any of my friends and neighbors.

The professionalism and execution of both the installation technician and the equipment far exceeded my expectations. Certainly an upgrade from my previous system at a greater value as well. Thank you.

I'm pretty glad with Vivint. They had me spot on and they quickly respond to everything we need. For the safety of my family, I had cameras, smoke detectors and CO detection included in my service package. I renewed my contract a couple of months ago. It was over the phone and was a very pleasant experience.

We have had our system for over three years now, and everything has gone very well. We have the thermostat, we have the doorbell, and the programmable door lock. The installation team was extremely professional and they spent the time to tell us how to work the system. They did an excellent job. Whenever there's any kind of issues, they are quickly resolved through Vivint. They're always more than helpful when I call them and we are very satisfied.

Vivint is a great program. I like it because I have an emergency lifeline. If I have any issues or somebody gets into my house, cops or Vivint would call me right away to let me know somebody was at the door. I also got a video doorbell which I really like especially when I’m away from home or I leave town. When somebody is at the doorbell, it comes to my phone, I can answer it and if it’s the mailman who has a package I can tell him to put it in the garage. They’re really good doing that. The only thing I have a little trouble with is the lamps but other than that I like everything and I would recommend Vivint.

When I first got it, all I had was the doors, the windows, the thermostat, control the lights, open the door, the front and backdoor. I think that was all I had until a few months ago when someone else was in the area and I saw that they posted that they had got one with the camera in the doorbell, and I called up to see about getting that and got that installed recently. I had originally wanted a camera at the beginning but the only camera that they had was an inside camera. They didn't have any outdoor cameras until that doorbell camera came out. The sales representatives and the installation team were very good, polite, efficient, and cleaned up. So far I've been very happy with it.

I had ADT, was not satisfied when it was time to upgrade. I had APX who change to Vivint and have been please ever since at this time.

I am very pleased that the technician showed up during the expected window and installed the system within the estimated time frame. He made great recommendations and made sure all of my questions were answered. I'm glad I chose Vivint.

The installation was great, the tech was very helpful and showed me how to work the system.

I fell in love with Vivint so I signed up that same day. Their technology is amazing. However, they're growing so much that they're getting a lot of new people. So it's hard to get everything really quick. They need to do better on training the people with the phone for the customer service. Moreover, as a client, I’m happy with the service but not with their installation guy. He didn't know much about it and made some mistakes.

Vivint sale Rep came knocking on my door. (How I wish I wasn't home!) Promised a discount and extra equipment (which I see is part of the whole package anyway) if I allowed the Tech to come the same evening June 2015. I agreed. A Tech came and finished the installation close to 11pm at night. I was impressed.

Vivint is a fantastic security company. Their technology is leading edge. They never stop trying to improve their product and advance their state of the art. Their customer service and field representatives are top-notch, highly professional and very polite. It is a pleasure doing business with the company and I cannot recommend Vivint highly enough.

I purchased thermostat, four cameras, motion detectors and two flat screens. I'm trying to get in touch with the sales representative at Vivint, but I'm having a hard time. Although, the installation team that came to our home was awesome.

The sales representatives at Vivint were good while the installation team were knowledgeable and installed everything. The equipment's awesome too. I like their doorbell camera and the new stuff that they have that you look at. The automation is sweet and I use it all the time to open my garage door.

The sales rep presented his product very well. The installation team was very professional, did a quality job, and cleaned up all their mess. Vivint stood behind everything they said they were going to do. We're very pleased and satisfied.

Vivint did a good service but I don't have a good experience. So far, my front door doesn't work anymore. I was supposed to change the code and I called the technician. He was nice, trying to help me via phone, like how I can delay my parent code so I can put another code. I had a guest at home and we shared that code. That's why I wanted a new code, but my door now is locked. Even when I try with the key manually, it doesn't work. So what we're doing now is we go to the back door every time. And if we make a mistake like we lock ourselves outside or inside, we're just going to be outside.

I have two cameras and sensors everywhere. Service is excellent. However, I had an incident which happened more than once where I paid for upgrades and Vivint probably misplaced the check and tried to make me pay again. It seems like they are not very well organized on that department. I called to dispute this and the rep was super rude. I was very unhappy and was ready to cancel. Besides her, everybody has been excellent. I will still recommend Vivint because of the service. Whenever something occurs, they call or answer me right away.

We had Vivint in Alaska. A salesman came by years ago and I like what she said. She was knowledgeable and smart. The technicians did a great job too. Then we moved and put it here in Tennessee. I really like Vivint because every time we hit the wrong button, they're extremely quick to respond.

I got a doorbell camera from Vivint and the service was great. Their sales rep was real good though the installation team had to come back several times because one of the boxes was messed up so they had to re-fix it.

Vivint did a door to door and the sales rep was very good. He answered all my questions, was courteous and professional. It was a very long and late installation but their team did it. They were very professional and did a good job. Everything was really good and never had any problems so far.

Extraordinary Service Representative.

They were very professional very courteous, showed me everything I needed to know about the system. They really did an outstanding job.

We had a couple of criminals in the block at that time and our neighbor got Vivint and we got one as well. We purchased a glass breakage, motion detectors and then the door openers. I'm very satisfied with Vivint. The sales representatives have been very accommodating. They've been excellent. They're sometimes a little late when they get here but I can understand that. The installer did get a real fine job when he was here. And he did it very fast and efficiently. It's been a good service. Anytime there's been a change, they've sent somebody out to do changing in it.

We got the alarm system on all the windows and two door locks from Vivint four years ago, and we just renewed our contract with them and bought an updated panel. The installation team is great. My problem is the telephone people. When you call them for technical support, none of them know anything. They're not passionate about their products, they're really bad. But the actual people that come out and install, they're the knowledgeable ones. I wish I had direct access to those guys.

I heard about Vivint from a coworker who has it. I purchased the smoke detectors, the glass break, cameras because of the break-ins that were around where I live. So far, the service is excellent. The Vivint installation team was great. I couldn't ask for any better. There were times, though, that we had false alarms and they're pretty fast to respond. I'd recommend them.

We got the automation system, the doorbell camera, and some Z-Wave functionality from Vivint. We're very satisfied with the services and I would recommend them.

Aaron **, our sales person, patiently walked us through the house and the options which turned out to be very generous. He then completed the order and called it in, a smooth transaction. John **, our installer, drove two hours up from the valley, called ahead when he left and again just before arrival... Courteous, very polite young man who really knows the system including troubleshooting his way out of mistakes made by the prior alarm company, ADT. John was patient with us throughout the install and operating instructions. We are extremely pleased with the results!

I was annoyed by the first representative because he was sending me on a roundabout journey for batteries that was not valid for my system and I was explaining to him that I am a 67 year old individual that was not able to get on a 8 foot ladder to put in batteries and he talked on explaining to me what I needed to go purchase as if he did not care anything about my alarm problem. When I could not find in the store what the representative had requested that I needed, I again called back and got Jason who showed compassion and concern and was very sensitive to my situation and sent a tech out to repair/replace my needed item. Thank You Jason.

What got me excited about signing up with Vivint was that I asked how long it will take installing because I didn't have a lot of time and then the guys set up and were in and out within an hour just like all wireless and I liked it. Back then, I had the indoor camera, not a night camera but a basic one that swiveled or moved, the automatic door locks and a garage door sensor, then I added the glass breaking section and a better camera with night vision. I had the same sales representative from my first purchase and my additional ones and I have nothing but good things to say about the guy.

Best tech we have ever had from Vivint! Went above and beyond. Answered all of our questions and helped us a lot. So happy Vivint has hired such a great tech/person. I continue recommending Vivint to my friends and family. Very satisfied customer.

I would have to say that the most recent technician who came to the door was the best out of them all. Elvis not only provided excellent customer service, but he problem solved the issue and did not just give up on me.

I'm trying to figure out this camera as it works sometime and sometimes doesn't. When somebody comes to my door, my phone is supposed to let me know somebody is at the door. They came and put a new camera in. That was the fourth person that had to come out here when they finally replaced it because they couldn't figure out what was wrong with it. It shouldn't have taken that long for them to figure out what was wrong with it. If it wasn't working then they should've replaced it instead of keep sending people trying to make it work. I'm assuming that this one might work better. But yesterday I was at the store and it didn't ring and my girlfriend called me on my cellphone to tell me she rung the doorbell but it never rung. I said I was going to try it out and see if it works.

The person that came out and installed my system was very knowledgeable about his work, also professional while he was installing my system. I am enjoying and feel safer than ever. I can see who are at my door without leaving my bedroom, also while I am away from home.

I love Vivint. Corey from installation was excellent. He’s a really nice guy who knows his stuff and is really easy to work with. He listens and takes the time to explain things to you. He installed our system, and a while back, the service was perfect. The only problem I had was when they put in the detector upstairs, because it kept going off at 2 o'clock in the morning, and it makes my husband irate. I finally had to take it off the ceiling and disconnect it. I had a thermostat, but it wasn’t working, so I traded it out, and I also got the doorbell camera which allows me to lock my door at night using my iPad. However, when I go into the camera and want to delete some old motion things on the door, it's bogging down my iPad. There’s no way to delete them as a group, so I have to delete each one separately.

Your installer did a good job and updated my system so that I can connect to our system, from my smartphone, from anywhere. He also did a good job explaining the new system to us.

Some of the equipment was not working and getting customer service has been difficult. As of yesterday most has been resolved. Still waiting for one piece of equipment that I've been waiting on since march and a "fix" for the phone app. Overall though the equipment is great.

I never had any issues with Vivint, it has been great. It has been a while since they came, but they came to upgrade my system. They did what they had to do and was really helpful in teaching me how to use the new system. I will and have recommended it to a couple of friends.

I absolutely would recommend Vivint to my friends and family. I've had nothing but top-notch customer service throughout the entire process. The tech who installed the service took his time and was wonderful in answering all my questions. It took us a long time to decide which company to choose because there are a lot out there. I choose Vivint because friends recommended it to me. They have the latest technology and great customer service.

I like Vivint's mobile phone features. I had a sensor and a doorbell camera put in and after sitting on the phone for about an hour, I found out that there's supposed to be some update that's not out yet. Had I been told right away, I wouldn't have sat on the phone for an hour. They told me that I would have to call back to find out if the update is ready and they will not call me for that because they can't call everybody. I have not been happy with that. Other than that, their service has been good.

The entire process from start to finish has been professional, quick and painless!!!

There's lot of break-ins in our area so I went with Vivint which is good and so far, I'm satisfied with their service. The sales rep and the installers have been nice, good and polite.

I purchased a service package from Vivint which includes home security with cameras and front door locks. The installation team was very nice and I'm happy with the system.

We just installed the Vivint Security System. The technician was very helpful and honestly answered every question. I feel so much safer for my family with all the protection services we now have and I can talk to a live person instantly 24-7.

I purchased Vivint's motion camera and doorbell camera. Their installation team was fine but their sales representative was not very pleasant. Furthermore, I feel like certain parts weren't up to expectation. I've noticed when my husband got home from work last night, the system didn't even go off and it was armed, so I haven't been very happy.

I am loving the keyless entry to my house and being able to check on my house while at work. Loving it!!!

I have everything from Vivint - thermostat control, the door lock, interior cameras, and a recently installed doorbell camera - because my house was being broken into and it was pretty bad. The sales rep explained everything to me. It was straightforward and I liked what he had to show and tell me so I ended up going with them. My house was already pre-wired so everything just connected. The installation team were cool guys and they knew what they were doing. I've read reviews online about people having issues with their installation but I didn't have any issues at all. I'm still trying to figure out my doorbell camera issue, but other than that, everything's fine. I recently renewed my contract and I'm very satisfied.

I tried to pay my Vivint account off because the service is terrible and I want to switch and go back to ADT as Vivint services were not everything they promised it to be. When I called on two separate occasions I was given two different payoff amounts but when I was sent to finance office to make the payment I received a third amount quoted. I spent over an hour on the phone trying to get a buyout amount. Then on the third call I talked with another person and he told me that I made a verbal agreement over the phone to extend my services for another 42 months to receive a lower rate. At that point he quoted me a fourth price which was twice as high as the first two and when I asked him to send me a copy of the verbal agreement he advised I would have to have my attorney to contact them to request physical proof of a verbal conversation that was not fully clear about the extension to another 42 months.

Everything is great. From sales to installation, my experience with Vivint has been positive. I have everything that they have to offer except the garage door controller. Their system is really convenient to use and gives me a peace of mind that it's right at my fingertips with the phone app. I appreciate the service.

Our interactions with Vivint's staff went fine. The whole package that I got from them is really good.

Initially, I got Vivint's lights, cameras, and doors. Now, I have the doorbell and the garage opener. One part of the process I wasn’t impressed with was the sales. The follow-up of the sales rep wasn’t very good. He promised some things which he didn’t give me. However, the service is good. I had two installations—one in McAllen, and another in Houston. Initially, I had the service done at my home in McAllen, and the installation guy they sent sucked. He ended up blowing a fuse on my air conditioning. On the other hand, in Houston, the installation representative was phenomenal. I really like the product and the service, now that I have it.