Vivint Reviews

I already had a home alarm system, but wanted to get a camera and other features that I could check with online services, and have been very satisfied with Vivint, so far. Their representatives, as well as the installation team have been good, and they have been able to respond to all the service calls that we’ve made.

I have been a Vivint customer for years. I love the Vivint system's simplicity and reliability. I moved from my old house to a new home and transferred my Vivint system. I ordered a few upgrades and got a couple of bonus devices with my new package. The installer was prompt, courteous, knowledgeable and polite. I love my system and will recommend Vivint to my friends and neighbors like I always have!

One of my friends has Vivint. I got the basic package, and it's a good system. The company has taken care of everything that has happened with the system. They have timely responses on alarms going off due to my fault. Their sales representative was outstanding and knowledgeable about the system. The installation has been good and no damage was made to my house. They took the time to explain to me how to properly use the items and how to change the power sources if I needed to. They also updated the box for me. I'd recommend Vivint.

I have been very satisfied with Vivint because they have always been very helpful to me. I got the sky panel, wall type front door locks, garage door opener, doorbell camera and three cameras, a glass break and a couple of motion sensors. I want to use sprinkler systems too but I got an email saying that I was qualified for beta email for a sprinkler system. If I give them some feedback they would give it to me for free but I didn't answer the questions correctly and I didn't qualify. I don't even understand. I don't run my sprinkler system (my neighbor does for me) but I'd like to have it.

I had my security system installed July 2014 after my home was broken into while my son was home alone. One of the main components I wanted was an outside camera, but the salesman said they wouldn't sell them because he said cameras outside the home were too easy to tamper with. He recommended Vivint's standard camera and pointing it through the window toward the front walkway. I'd been doing research on other camera systems and I asked him if the system could alert me via email when it detects motion like some other systems can, he said yes (which is technically correct but it's useless to me as I'll explain later). These services were what sold me on the service and were why I agreed to pay $64 a month. The system was installed and the installers spent at least an hour working on just the camera but couldn't get it working right.

On July 15, 2015 Ed ** - Sales Representative ID #** from Florida came to NJ to make door to door sales calls. He promised us an outdoor security camera along with the rest of the service but, he said it was on back order and we would need to wait until they came in. After several months of waiting and paying for the service we followed up with Vivint and spoke to Bob - Customer Service Representative ID #**. I explained to him the situation. He called Ed ** but could not reach him. Bob never bothered to follow up with me on the matter. I called again on November 1, 2015. I explained the matter to another customer service rep. She said "it would be taken care of" and scheduled an installation for Dec. 7, 2015 between 2 to 5 pm.

I have all the features in my service package and I have enjoyed Vivint. I would recommend them.

Once upon a time I would say the experiences I've had with Vivint were good. The technicians that come out are also good but it’s the people that you don’t see on the other end of the phone that’s not so understanding and personable to customers. Just this year I’ve had a situation where I’ve called about malfunctions with the motion sensors. A technician came out and at first it was no charge. And then the second time – I forgot how it went but there was no courtesy in terms of the length of time I’ve been a customer, just the whole shebang. There was no consideration in terms of waiving an unnecessary fee, a few little things I was disgruntled with Vivint about. When I asked to speak with a supervisor, I can never really speak with one. Then when I did speak with one, they weren’t any better so I said "forget it." When I get out of my contract then I’ll make a change. I'm dissatisfied with their customer service.

It was great dealing with Vivint. I had window sensors, door sensors, glass break and then I added on some things afterwards. I'm satisfied with the service but as for the product – I think there's a big disconnect between the company and the field.

We have the service package with the whole home automation cameras, thermostats, smoke and carbon monoxide detectors, and door and window sensors. The service is outstanding. We have one technician who is phenomenal and we would request him every time. One time he was on his way here and he told us what he was bringing and it wasn't something that they gave to install. So he ended up calling another technician to get in touch with him in bringing it on his way here. They've been fantastic.

Great technology that never works. Vivint had to take out the doorbell camera they installed because it didn't work. We have these things on all our doorbells that don't work 25% of the time. We have not had the system very long. When I call the company, they want to charge me for somebody to come which I think should be warrantied. So, I'm not happy.

We never had home security before, and with the crime rates going up, I chose to go with Vivint about three years ago. I got the one with the camera inside and the doorbell video. Their service was perfect. The person that was sent, came and thoroughly went over everything before doing an update and proceeding with the installation. Afterwards, he went through everything, bit by bit, so I knew what to do. He had good understanding of the material, but it would be nice if he had a little bit of help instead of doing everything on his own. If that would speed up the process for him, that would make his day go a lot quicker and simpler. But other than that, he was good, and everything was perfect. I know that people in my area now are getting Vivint more than anything else.

We've been very pleased and satisfied with the service in Vivint. Any time that we've needed service they've been attentive and we have no complaints.

I originally got only the alarm from Vivint. But since I always get locked out of my house, I went back to get the service package with keypad lock and doorbell features. Everybody I came in contact with has been wonderful. I had an issue before, but it's all been resolved. Everything was good, and I have recommended them to other people.

My overall experience with Vivint has been kind of mixed. In the beginning, everything went well as far as purchasing the system and setting it up. This all happened in the same day. There were some issues, however, with some of the equipment during the installation, but those were resolved. Recently, we had an issue with another piece of equipment and it took them two weeks to come out and replace it. I thought that was odd that they were able to install the equipment the same day we purchased it, but it took them two weeks to get a part replaced.

We are very pleased with the services from Vivint. We got the remote lock and the video camera on the doorbell from them. Their sales representatives were very professional and did a very good job. They were conscious of our environment and our needs when they were here.

My experience with Vivint has been great.

My experience with Vivint has been great. They're awesome and I really love the company and their technology however I need more signs for my yard because my sign has completely faded so I have nothing to show that my home is secure.

I have never been so upset about an experience with a company as I am with Vivint. We had a Salesperson come and sell us this system and everything was great at first. We had ours for about a year and a half before we had an incident. During this time, we never needed them. In June 2015 lightning struck our house and caused our system to go out. We contacted Vivint and were informed it would be August before they could come out (2 months). We waited on that day in August (I can't remember the exact day right now) and they never showed or called. We waited to hear from them but we also have lives and got busy. We called again around the first part of November and told them we were still paying for a service we do not have. I asked to be released from the contract because they do not have technicians in our area.

I've got the doorbell camera, smoke-heat alarm, movement sensor; automatic door lock and the 4 door sensors in my Vivint package. The sales representative was great and I love dealing with them. There was a slight problem during the installation, but it was corrected quickly. Everybody I've come in contact with so far with Vivint has been positive. I recommend Vivint and I'm a good advertiser for them.

I'm really happy with the system. My interactions with both the installation team and the sales representative have been excellent. Brian, the technician, was very friendly and responsive. I am 100% satisfied with Vivint.

Vivint's customer service is great. They're all friendly, knowledgeable and punctual, and as far as calling them, they get to you within a matter of seconds whenever the alarm goes off. I started off with the door sensors, window sensors, and the control panel. Recently I upgraded to the video camera and the door bell. And the whole reason that had me renewed my service with them is their customer service, which is what I look for.

Know more about how your products work and both customer service and the field person work together and when you tell someone they know all what to do and don't that's an issue as well. Both customer service and field tech should know before going to a person's house. Seems I had to provide proof I paid for the equipment which you should provided this since you already had billed me 2 months ago. Having to wait 2 months for this stuff and people don't seem to know what the left and or the right hand is doing isn't good. I have been told things in the past or been lied to. Seems like not good customer service. Your Vivint employees seem not to know what they are doing most of the time!

My husband & I travel frequently & in longer stints out of the country. We've discussed home security a number of times, but a very violent home invasion in our area really pulled at my heartstrings & we made the commitment. My parents have Vivint, so luckily we had good role models to follow & didn't have to go through any previous bad experiences to find this company- we started with the good one! Everyone I've spoken to at Vivint from the first call has been kind, informative, understanding, even witty. They sound like happy employees & that's important to me because I know that means the company is stable & will have longevity. Our installation guy, Brian, was excellent. He explained all of the moving pieces of our new system & made great conversation while running around our home. He further solidified my impression that Vivint is not just an awesome service provider, but a great company to work for.

I need to keep a video on my home because I'm not at home a lot so I purchased a service package from Vivint. And, the features that I have are doorbell camera and the audio, a sky panel, thermostat, lighting, and doors unlocked. Their sales representative were informative, honest, and gave the best knowledge about the products. And, the installation team who came out were really good at what they do, and they were very informative and have good product knowledge base. Overall, our experience with Vivint has been wonderful and I'm extremely happy with their service. I highly recommend them.

We have the doorbell camera, another camera and the door lock from Vivint. We already had an alarm system but we like better what we got from Vivint because of the doorbell camera and the panel where you can see outside. Their sales representative was very nice and informative too. We had an issue with the installation team but they fixed it right away. I'm happy with their service so far. It was excellent.

I got a package from Vivint which included the cameras, doorbell, and the alarm service. Everybody from Vivint was good. I remember that the guy who came over to do the installation was very professional. He took care of everything. I also called them back out for one of my smoke alarms, and the same kid came to put up a new one for me. It was good service, so I don’t have any complaints at all. I recommended them to somebody else and they, too, have had it since they got the installation done.

My experience with Vivint was precise and professional, which confirmed my decision as I was searching for a provider. However, the service is pricey but nevertheless I'm pleased.

He was totally awesome and friendly, installed in a quick professional manner.

The service package we purchased from Vivint included the camera rod, the smoke detector, and carbon monoxide. We needed the camera for security. So far, the service was good and we're happy. The sales representative was good too. Everything's okay.

We have Vivint Security servicing two homes in two different countries and I am impressed with the consistent service on both sides of the border! When an issue arises, professional and knowledgeable staff fix it! Service persons are pleasant, professional and very knowledgeable! I am impressed. And I don't impress easily!

I would highly recommend Vivint security company. The whole company is great, from the sales rep, service rep, and the monitors.

Had issues with the software - multiple cameras but only recording clips on one. Garage doors not registering accurate status - home doors not locking properly. The technician fixed ALL of that quickly, easily and for no charge beyond our monthly contract. Also supplied me with a part I misplaced on one of my door locks. I was VERY happy with his expertise - really knows the system. Solved all my issues in one visit. Came on time, didn't waste my time. All appreciated!

I have Vivint's home automation package, and so far it's good. The installation was fairly quick and they asked before altering my house which was good, but one thing that was not quite done to my standards would be the garage door sensor. It was put to where you can actually open the garage halfway before it even activates or shows that it's open.

Scheduling department needs to held accountable for poor customer service. During the past 2 weeks I have been on the phone for over 3 hours with little accomplished. Phone and service techs do what they can but when equipment is bad it should be replaced.

When we moved into a new neighborhood I didn't know what kind of neighborhood we had. We didn't want to take chances and so we decided to get Vivint. We've got stuff on the windows and doors. The sales representative was real professional and friendly. The installers were as smooth as silk - quick, excellent people to visit with and talk to. We had a service call last night and the girl I spoke to was perfect. The service was done quickly and smoothly. It was good service all the way around and I have no complaints at all. The security system has been excellent so far and I highly recommend Vivint to anybody.

My experience with Vivint was great. The security system is very good and it's super convenient to control my home with it. And, they're very quick and responsive to any troubleshooting or any issues/questions that I have about the system.

I'm very satisfied with the service I've had so far from Vivint. As part of the service package that I got from them, I got the monitoring, the CO2 with the smoke detector, the video camera. Then I recently upgraded to the doorbell camera and window break, and I got seven windows in the back door along with an upstairs and a downstairs smoke detector. I had ADT before. In order to get some of the features like the camera, the doorbell camera, and the CO2 smoke detector, you had to have the increased deal, whereas with Vivint everything was included. I had to pay extra for the video camera and for the doorbell video camera I had. But my billing cycle hasn't changed.

Loved that when I had issue with camera and front door lock tech was sent out within a day and called before arriving. Quickly and efficiently resolved issues. Real pro!

We had just moved in the neighborhood and we have neighbors with Vivint. We wanted one camera at first and didn't need the outside cameras because we felt that was too much and the price then was a little out of my range. But we got one camera to cover the back door and then everything else was already covered by the front door that makes things better. Features included with the service package we purchased are the control panel, one camera downstairs, and the doorbell camera which was essential because our house didn’t come with a peephole and now I can see if I want to open my door or not.

I'm extremely satisfied with the service that I have received so far from Vivint. I got the glass break, window alarms, and fire – smoke detector from them. Then recently, I got the doorbell camera. We needed these features because of my wife's medical condition and because it also included the emergency response, for first responders.

Since signing my contract, it has been nothing but lies. I was originally told that I could use my military orders to cancel my service if I moved. When I was ready to move, I was told that I could not cancel my service. The equipment only worked for a couple of months. I called many times, only to either be on the phone for over an hour, while trying to fix the problem or to be told that a technician could come to my house for a large monthly fee. On a scale of 1 to 10, with 10 being the best, I would rate the service provided to me as a 0. Total disappointment.

Vivint has been very enjoyable. The last two times we had problems, we called and right out, Vivint took care of things and did an upgrade for us while they were there. We are very happy with it. They were very friendly, efficient and good. I'm in the service of providing business so I pay a lot of attention to customer relations.

I'm happy with Vivint and since they updated me with everything, it's doing great. If I have a problem, I call them. But they say that if the battery goes out, I have to call in. I can’t get a battery now and they have to order. But so far, everything's good and I'd recommend Vivint. In fact, I already recommended them to my neighbor.

I signed up for Vivint in March 2011. The contract was to run through September 2014. During the term of the contract I had a continuing problem with my dog setting off the glass break. Besides that they seemed fine until I tried to cancel service. I called them and was told that they could not do this over the phone and that I needed to go online, open a online account and look for the directions. The contract says that all you need to do is write a letter. Apparently they don't know that.

I have been a loyal Vivint customer for almost 5 years. We were offered 15 points at install, but only used 9 in devices for our small office space. The service has worked pretty good, and we have had minor issues here and there until now. In March I called into Vivint to ask about getting a replacement panel as my staff in the office kept setting of the alarm over and over with our current panel which touchscreen stopped working. I was told no problem and had someone come install one of the new bigger screen panels. We talked about updating our contract, but I said I was moving and wanted to make sure that we were NOT renewing our contract.

There were a few break-ins in the neighborhood and I said it's time to get an alarm system. Then Vivint came to my doorstep and told me that their system can lower my insurance rate for the house and I don't have to worry about it if I'm away. I bought it and they gave me extra points for buying the whole system. And every time the contract is done, Vivint always upgrades. I had them ever since and I never had any problems with them.

I have been with Vivint for the past 1 1/2 years. The customer support team they have is terrible. I have one camera which has gone out twice in the past 5 months. The customer support team has tried to walk me through resetting the camera and it failed. If they send a tech to repair the camera issue, I am charged $50. If they send me a new camera, I am charged $4.95 shipping cost. I pay timely each month and they can't stand behind the services and products they use. If you are considering Vivint as your home security provider - think twice. Vivint is over-priced and do not support the customer. The customer service reps are terrible and very apathetic in their duties. Buyer Beware!

We purchased two cameras and the doorbell camera from Vivint. We had a problem a few months ago and the sales rep was very helpful and considerate. He came, upgraded the system and the cameras, and added the doorbell camera. Their installation team got the job done. I was very satisfied with the service and will continue to use it.

Someone from Vivint came about six years ago to sell their system. We liked it so we got it. At the time, it was just smoke and fire, window break, and basic alarm. We needed those features to have a sense of security and it's been great. I've recently spoken with their sales rep because I wanted the doorbell camera but they wouldn't give me a good deal. I was about to drop the service because I didn't want to pay the $99 activation fee. I made a few more calls until a sales rep made it work, I paid for the activation fee but got the camera for a lower price. The installation team was great. The only problem I had is having to wait eight days to get anybody out even if there's a problem but overall, I would recommend Vivint. I got my neighbor to get their service.

I heard about Vivint from a friend. The initial sales representative, Brad, was so amazing that we are still friends to this day. Everybody who showed up for the installation has been great. I've been impressed with the people and the service. I'm happy and very satisfied with it, and recommend it to friends frequently.

Let me start by saying this company does crooked business. The salesman came into our home advertised we would be a model home. So he came back the next day with my wife and kids were home. I was at work. Next thing I know we have a system installed at a priced never agreed on. They took money out of my account. Be going thru customer service about 20 times now. The salesman signed my name to contract. Fighting with this company now for 6 months to get my money back. So now I'm fed up and will file a lawsuit cause nobody from Vivint will take care of issue. Even their legal department is horrible. Now I will take the next step to get my congressman and whoever to get this company out of Virginia cause they are banned from several states already.

I acquired Vivint service package which includes two cameras, the doorbell and the smoke alarm and have the security system on the doors. The interactions with the sales representative was really good. I renewed the system several months ago and I've been having a lot of trouble. As a matter of fact, my cameras are not working and they haven't worked since October.

We signed up for Vivint in 2012 and then we transferred our contract in 2013 or so I thought we transferred it. I suggested the new homeowners go with Vivint because they wanted a home security system so Vivint received a new customer from me. I then "transferred" our service to our new home. The technician who came out said he was transferring our service and promised all this free equipment, etc. I called to cancel the service this year (2015). I was told TWICE my contract ended, sent my cancellation letter in and thought everything was fine.

I got the home security and doorbell camera from Vivint for peace of mind. It's good technology and good service. Their sales rep has been good, friendly, efficient, courteous, and knowledgeable. Same with their installation team, plus they were efficient and fast. I'm very satisfied so far.

I got the alarm, a doorbell camera and a patio camera from Vivint. The sales representatives and installation team seem to know what they're talking about, and the service was very well taken care of. So far I’m 100% satisfied with the service I have from them.

We're satisfied with Vivint so far. I got the doorbell camera because I have a baby. The sales representative and technicians are polite and know what they're doing. Vivint maximized the installation fee in that they suggested one installation cost for everything. The company values the customers and how they stick around for so long.

The salesman that came to my door informed me that the equipment was free with a two-year agreement to keep the service. After the two years was up we eventually canceled because the unit did not go off when my son caught the living room on fire. Payments ceased to be withdrawn from our account. Several months after that, the payments spontaneously started appearing on our bank account again. Each time my husband called they apologized and said they would cease. However, six payments into this, the operator informed us that we had signed a 42-month contract and that is why the payments were still coming out. We now are in a position of having to fight with the company to get them to quit withdrawing money from our account. To add insult to the injury, we sold the home three months ago. I would NEVER have signed knowing the contract was for 42 months. I feel completely taken advantage of.

My mother was visiting when the sales rep knocked on the door and my mother has a lot of difficulty getting around, so I ordered the Vivint system to get the little pendant she could wear while she was visiting. The representative was polite and he was able to make me decide that it was time to put security on the house. I have alarms on some windows, a sensor inside the house, and cameras outside and on the doorbell. When my contract expired, their representative told me that I can renew and get new equipment. Also my daughter has signed on with them through my recommendation.

I have a 3 years contract with Vivint for my business. Business got sold after almost a year and need to transfer the rest of the contract to other person, because Vivint will charge you the full amount for the other 2 years. Accepted the fact and proceed with looking for a person that will handle the other 2 years, and I found it. They came to take all the devices and told me that they will hold it for 3 months for the deferment. But after 2 weeks when I checked my account, they still withdraw the money from my account. When I called they tell me a different thing that the account is not yet a year old and they couldn't do the deferment, but why nobody ever mentioned it when I called??? Nobody told me until I call. It's really pissed me off. They are very bad with customer service and telling you there is nothing they can do.

We’ve got broken into almost three years ago, so I wanted to get a security system with cameras. One of my neighbors had Vivint and it seemed like they had the best home automation. We purchased this house and we currently live in my father’s house. He wants to get Vivint as well right afterwards. I said, “Oh, easy. Just leave the equipment there, transfer to the new house, and Vivint replace my equipment. You’re going to get another customer." But since they don’t do that, I have to take all my old equipment with me to the new house and then the installer installed the new equipment at my father's, I said, “You’re really just trading double work at that point.”

In Feb. of 2015 I decided to have Vivint install a security system in my home. The Tech was at my house the next day installing the door sensors and window sensors (motion sensors and key fobs were supposed to be included in the deal, but then happened to not be with the installer and he did not even have it on his list of what to be installed) and the keypad, which they have to drill holes into your wall to set up. The entire time that the Tech was there he could not get the system to work properly and he replaced almost every sensor he had already installed. The system started working properly so the Tech left. Within an hour after he left the sensors started failing.

My experience with Vivint has always been good including their support services. I've had no problems with Vivint representatives, either sales agents or anybody who come in to install and maintain our equipment. I've always dealt with very comfortable people. Alarms are handled promptly and everyone is apprised in a very timely manner. And everything's groovy. I also feel very safe with the way they handle alarm status, so I know that nothing's going to happen without me knowing almost immediately. And I'm very impressed with my current package especially with the central monitor unit. It's easy to add in z-wave modules and it's very useful for monitoring cameras in a central location. I certainly do recommend their services.

The service we purchased from Vivint included the Sky package with doorbell camera and the inside camera, glass break and window sensors, and thermostat. We needed these features for the extra security and convenience. So far, our satisfaction with Vivint's services has been fair and not very good. We had the classic mode up until about a month ago. We were having issues with the door lock and thermostat responding to our phones. Sometimes it wouldn't work.

Our daughter got the doorbell camera from Vivint in her house and we liked it. We've had it in ours and we've been with them for seven years now. Now, we have upgraded to the wireless system in the front door. Their installation team explained everything and were good. They were very pleasant and very knowledgeable. Needless to say, everybody I talked to was great and we haven't had a problem with them. I would definitely recommend them but there are still a lot of bugs that they need to work on with the cameras.

I learned about Vivint several years back when they were selling alarms in our neighborhood. I got their cameras, just the normal window sensors and door sensors. I upgraded the control panel with the doorbell. Now they have the doorbell camera and a couple of other features that run on a different system than the original so it’s all upgraded. The first time I called and tried to upgrade, it was a nightmare. They told me it was going to cost me around $600. I told them I’ve been with Vivint for so long and that I just got solar done, and then asked them to just renew my contract and give me all the new stuff. Honestly, if I had the option to cancel right now, I would definitely do that. There are so many new alarm systems out there that are way cheaper. But installation was always 100%. They were always topnotch. I’m pretty satisfied with the services so far.

One of my neighbors had gotten the system from Vivint and had talked to my husband about it. My husband liked the idea and he wanted me to have cameras in the house because I was handicapped. He was ill with cancer and knew he wasn’t going to be around so he wanted to have more coverage. I was very unhappy when I ordered the cameras – a doorbell camera and three indoor cameras. They made an appointment to come out and install them but it was cancelled. Then the second time they arrived to tell me there wasn't any cameras available. I felt like I had wasted another day of waiting. It took two and a half months before I got any cameras. Also, I was irritated by the fact that they were still going around, selling things that they didn't have and then I've had to wait.

I'm a realtor and I'd recommend Vivint. I've been having them for two years and my service package has the alarm, the camera and the solar stuff. I'm fine with their services and I don't have any problems with anybody - everybody has been nice and cool. They just need to put in the camera for the doorbell.

Back in 2010 when Vivint was still APX, some guy knocked on my door and he told me about the alarm system. With the original alarm that I got, it was just the doors and windows, the smoke detector, and key fobs. In between then and now, I added a kitchen camera and a motion detector. Now, I have the night and day high-def camera in the kitchen and the front door camera where I can talk to people if they come to the door. Apart from those, nothing else has changed. I kept the key fobs and the motion detector. My house is a lot more secure, and I am a hundred percent satisfied with Vivint.

Watch out for the "30 day hold" on your cancellation notice. Now I get to pay another monthly payment even though I don't have service. Also beware of them using sensors that are already in your house because if they break they want 100 bucks to come out and then you have to pay for every sensor they replace (I believe they should outfit your whole house with their product), and they only give you 5 sensors to start. You have to buy the rest if your house is bigger. I should have seen it coming since they wouldn't even send a technician to my house, on them, when I had issues with their signal box and I had to rig it because I can't afford $100 plus whatever other expense there could have been, even though it's in a place where it can't be messed with. It hasn't even been "armed" the last 1 1/2 - 2 years because of its issues. Waste of time and money.

I liked the Vivint system that was set up at my friends' house so I wanted to get one too. Now I have the doorbell camera, inside house camera, wireless locking door, and all of my windows are covered. I wanted to watch my kids inside to make sure they're doing what they're told. And when getting packages delivered on my front porch, I can see when things are dropped off and I can actually speak through the doorbell and tell the delivery guy to give the package to my neighbor if I'm not home. I'm happy with the product and the service agents of Vivint. The tech guys that come in have all been amazing. One guy came out of his way when he was off work and fixed my camera.

My workmates told me about Vivint. I got their doorbell camera, an indoor camera, and the hood. I also got the upgraded panel system. Their sales reps were very helpful and the installation team was friendly. The service is okay so far.

The service package that I purchased from Vivint includes the doorbell camera, three other cameras with night vision (one is in the house for 24 hours during smoke), and windows with detectors. The sales reps at Vivint have been very helpful and the installation team sent by Vivint are even better.

Vivint sales rep was going door-to-door. She was really nice and told me about their different products. I tried the alarm system and liked it. It was also a good experience with the installation team. Every person we've encountered so far has been friendly and has done a good job. I moved and recently upgraded to the newer panel and doorbell camera which were not included in my original package.

The features included with the service package I purchased at the time was two cameras, a lamp, a light that comes on through my phone and monitoring and then recently I added the doorbell and the thermostat. I used to have another service but it didn't allow me to activate or do whatever from my cellphone so I changed services because being able to use it on my phone was a good feature.

We purchased from Vivint the regular security system normally set up and we’ve added the doorbell camera and some glass breakage sensors. We got doorbell camera because we felt we needed that and the glass breakage because we felt like there was a thing in our house that we just need to protect a little bit more. And their people have been very helpful. The sales representatives I spoke with was very good, very professional, and very polite. While the installation team was very good as well, they were on time and always let us know when they’re coming. After they put the system in they let us know what they’ve done and how to operate everything. I've been very satisfied with the service I've received from Vivint, we've renewed the contract several times. Of all we’ve been with I think they’re the best ones.

I have a home security and just recently I got a doorbell camera from Vivint and I like it very much. The salesman was knowledgeable and did a good job and the people I've talked to on the phone were very helpful. The installation took a little longer than I thought, but the guy who came and did the camera was a lot faster and was more experienced. Overall, I'm satisfied with Vivint although one little problem I did have was when they were alerted, but they took care of that and everything seems to be doing okay with nothing else to complain about.

Four years ago, my mom told me about Vivint. I purchased their package that has everything in it because I like all the features they were offering. Their sales representative and installation team were very professional. Vivint has excellent service and I'm very happy with it.

Vivint has been fine and very satisfactory so far. The service package that I purchased had four cameras, a motion detector, and a fire or smoke detector. I'm more than half satisfied with the services so far, but I'm a little disappointed that I can only get four cameras. I need more cameras so I'm hoping that Vivint will come up with a system or allow for an upgrade for more cameras on the system. The installation team came to our home and they were very polite and kind, and worked diligently to install the system. They were all very dedicated to completing their mission. The emergency system has worked very well, almost too well. I had an elderly relative that accidentally tripped the system and we had emergency services there. I was notified within less than a minute. This showed the system's excellence.

I'm happy with Vivint and I like their services. I have about everything from them -- doorbell, sky panels, sensors and thermostat. But I don't have the camera for the section of the house because they're a little too expensive.Our interaction with their sales reps was excellent and very helpful. Also, the installation team was good and very knowledgeable. Overall, I like the technology where I'm able to monitor my house and control the thermostat. I also like the doorbell features where I can see who's in front of my house at any given time. I'm fully satisfied with Vivint.

The service package that I purchased from Vivint included lots of stuff -- cameras, sensors, smoke alarms -- all the good stuff. The installers, when they came to our home, were good. I wished they had debugged everything before they put the system in because they were some software issues, but these have all been fixed. The services that I have now seem to be working good. We've had issues through time, but got these worked out. There was a short in the panel. The alarm was going off for no reason at all. They worked hard to make things right. However I'm still waiting on the outdoor camera. They said that was going to be out, but it hasn't come out.

My 75 year old mother's declining health necessitated a relocation closer to family for her safety and care. Unknowingly, she had agreed to a 5 year contract with Vivint, and when her house sold she had 43 months left. The buyers did not wish to take over the service. My mother moved into a relative's home which already had security service with ADT. When my mother's situation was explained to her satellite TV company, they immediately released her from her contractual obligation with understanding and well wishes. I then turned my attention to Vivint and expected the same understanding response. I was totally unprepared for the battle that has ensued. I have made several calls and spoken with several "Customer Loyalty" personnel, but I'll only mention the highlights, as they were each just as unhelpful as the next.

We've had Vivint for years. Their sales people came to the door and made the presentation. They were very polite, courteous, and they answered all our questions. As for their installation team, they did a very good job, cleaned up, and installed everything neatly and tightly. They even added an extra door for us so we have an alarm on the door of the garage. It went very well one everything was installed. It's been good with Vivint so far. We just updated our package 'cause we've had it for six years. Now we have the motion detector doorbell. We wanted the security and safety so we went with such features. We like them a lot and they work really good too.

Vivint messed up my banking information leading to 2 months of a "past due balance". After numerous calls on my part and getting the runaround from many departments, they proceeded to take UNANNOUNCED payments from my bank. They didn't care that they had done this and offered me 1 month free service for my "hassle". Completely disgusted with the care and service I received over the past 4 months. Would not recommend this company to anyone!

We heard about Vivint through a friend and it's been three years since we've had it. I was very pleased with their sales representative as well as their installation team. We included all features in the package we purchased, including cameras and so far, we're very satisfied.

One of our neighbors had Vivint so we have them. We purchased the alarm with the thermostat and some lighting control. Their service so far is very good and we have no issues whatsoever. Everything went great with the sales reps and the installation team, too.

Vivint is great. Every time I call in, I get best service and I'm very pleased with it. I would recommend them to my friend.

The package I initially purchased from Vivint is different from what I have now. I just got the basic and now, I have the doorbell camera and keyless entry. Overall, I've absolutely nothing to complain about Vivint. Their guys have also been awesome.

I had problems with my Vivint system. I was locked into a 5 year contract with two years down already. I called and scheduled a technician who responded two weeks later. The panel was replaced but the problem persisted. I complained to no end but was told I couldn't be released from contract. The Vivint legal team finally released me from the contract. I'm truly sorry it didn't work out but I want what I'm paying for and I felt I wasn't getting 100%. Thanks to the legal team at Vivint.

My experience having Vivint is sometimes a long process but they've been okay. I love the doorbell even though I had to pay for it. It's a great feature. On the other hand, the app on my phone seems to go offline and I have to re- establish it. My daughter has the same problem.

I had this system installed in my home about a year ago. About 3 months ago I started having trouble with the door lock. It's a keyed door lock that integrates with the system. I called tech support and we tried everything to fix the door lock and it worked, until the next day. I did this a few times with tech support and suggested they send out a tech. They told me a tech would be available about weeks later (so now I have no security system during this time). I got an automated message that the tech was arriving NOW so I called TS, confused. They told me he would be there the following Monday so I arranged for someone to be there, no tech showed up and when I called again they said he called in sick.

I had the basic stuff, three cameras, the door lock, the temperature control and not too long ago, I just upgraded to the Vivint Sky with the temperature control and the automatic door lock I can control from the smartphone. All of the interactions with their sales representative went the way I wanted them to. However, when the installation team came to my home, it took a little bit of time initially because of my old system. But once the initial stuff was done, anytime I had upgraded or changed, it was quick. Right now, I'm happy with Vivint, it's a good service for me. Whenever I call, I usually don't have any problems. I'm satisfied with them.

Our package from Vivint includes Auto-motion, where everything is electronic on my phone and I can control and see everything, and the cameras, door locks, and sensors, fire alarm stuff. The service has been amazing. They’re very good. They have, like every company, their issues, like when I call and they have to read notes and it takes forever and I have to repeat myself but they’re just doing their due diligence and they do a good job.

A young man from Vivint came door-to-door selling their home security systems several years ago. I initially bought the service package that covers door alarms for safety reasons. Then, I upgraded some equipment but it didn't work. The new doorbell camera, the phone app, and the website monitoring system doesn't work. They did set up an appointment for someone to come out but every time I call, I get passed around and they never call back. I had a bad experience with them so I'm going to have them remove their equipment and I will go with a different company.

We have Vivint for over 3 years now. It's been good, good products - all worked fine. I called today to renew our contract for 60 months and asked for a doorbell camera and a panel upgrade to run the doorbell camera. They first told me it will be $248 extra for the equipment with a 60 month contract (which we pay $72/month) however, they are giving new customers all the equipment (including doorbell camera, panel, etc) for $99. So I called back to see if they would give us the same deal... Being a loyal customer and only requiring the 2 upgraded items seemed fair. The lady which was a "supervisor" was terribly rude and said that we now have to pay $397?? WTF? Now I have to pay even more for being a loyal customer. They have lost our business.

I should've listened to my gut before I signed up and not doing so has caused me a whole ton of grief! This company has, by far, the worst customer service of any I've ever experienced. They will give you the run around and it seems like there is no continuity between representatives, as I had to restate my story every time I called in. Once they tell you "your issue has been resolved" and you hang up, they don't follow through and you're back on the phone with them the next month.

I'd recommend Vivint. I first heard about it through a guy that came to my door. The service that I purchased is pretty helpful - I have a doorbell camera.

Our daughter who was a total care patient, passed away earlier this year and our circumstances have greatly changed. Not requiring the security anymore, I have asked Vivint to cancel the contract which I thought was a 2 year agreement based on words from the installer/'sales rep' letting me know that the equipment would be mine to own in 2 years from the signing of the contract. This was stated several times. I signed like a fool without reading the contract details and had signed for a 60 month contract. The focus was on the fact that I would own the gear in 2 years. No details of the contract were shared or explained. When speaking with the customer service rep about this, I was informed they do not take responsibility for what the sales reps imply.

We had service from APX before it became Vivint and got wireless sensors on all of our windows and we also have a doorbell camera. When we talked to their sales reps, they've been cooperative and cordial. Overall, Vivint's service has been very good.

I got my security system, thermostat, overhead camera, light switches from Vivint two years ago. They offered this package cheaper than what I had with ADT. So far, it's been excellent.

We’ve been with Vivint since they first entered the Dallas market. We kind of grown with them throughout the years. We’ve got all our windows, doors, carbon monoxide, window break - we’ve got everything from them. Basically, it was to upgrade our old system, which was hardwired, and we had a fully functioning system. What I don't like about them is that their sales representative suck. The sales department needs a huge overhaul. Our contract was set for renewal in August and they were supposed to call back a month later, they never did. So I was going to go with AT&T but I wasn’t thrilled with them. But there are a lot of other private contractors out there.

Vivint installed everything on my home and I didn't pay for anything. However I had a few problems with them. We don't have good cell phone reception and I was paying for something that I couldn't use for months so they changed my panel to have better reception. The first sales rep I had was amazing. He could sell whatever. He was really good, kind and he wasn't pushing at all. The installation team came late at night and it took about an hour to install almost everything -- they were fast. The only thing that I had trouble with Vivint is they were telling me, "We're going to send you a guy" and that guy never show up couple times. But the last guy who came to install my doorbell and my panel was great especially with moving appointments. I'm very happy with Vivint.

We did a take over on a contract that a person had when we moved into a home. Employment requirements resulted in a relocation a year later. The only way they would support relocating is if we started a new 5 YEAR contract with them. WHAT! I can understand a moving fees, installation fees but to renew a contract for an additional 5 years on top of what we had left of the previous take-over contract is criminal. Who knows what will happen in 5 years, yet alone 1? We are still stuck paying for the takeover contract that the new owners from the house we just sold chose not to take. Problem is we are able to set the alarm, change their temperatures, lock their doors, and if they choose to plug in their cameras, we will be able to view what it is set up to view.

I first heard about Vivint through my neighbor a long time ago and bought the package that includes doorbell, glass break, flood, and fire - I needed those for added security. Their sales reps have all been good and their installation team was excellent.

I had been working out of town and My wife and children were home, without me. In steps a Vivint rep to help. The 24-month contract was signed and the goods were installed. Within weeks, the system failed. It took Vivint a few months to fix. Within a week, it failed again. A few more months before a service rep shows up to not fix the system completely. He promised to return, a few months later, we called and there was no record of any need to fix. A few months later, a rep shows up. System fails within a few days after. Since, we have moved out of the house. Most of the time we lived there, the family was either locked out of the house or sleeping in an unlocked house, afraid that locking the front door would lock them out for good.

I had APX installed first then Vivint took over. They followed up and then recently they contacted me to update the service. I haven't had any problems with Vivint so far. I've been quite happy with it and it works fine. I have the service package that includes the door lock, cameras, window break and control on all my doors. I have the medi-alert necklace as well. I live alone so I decided on all those features. Their sales reps and installation team have been good too. They've been very thorough, courteous and informative. If I have questions, they answer to my satisfaction. With Vivint, I feel secure.

We originally purchased the touchscreen panel, smoke detector, glass break, door lock, and the window and door sensors from Vivint. And then we recently added the doorbell camera. We needed these features for security and we've been very satisfied with the service. The sales reps were very helpful and everyone's gone above and beyond the call of duty. On the other hand, the installation team was very polite and if there was ever any issue, they quickly took care of it.

We have been satisfied Vivint customers for over three years. We recently built a new home and called to transfer our service. When speaking to the "Move" department on two separate occasions, I couldn't get definitive answers on which components of the system I needed to remove and take with me. I shrugged it off, and took everything I thought I would need. When we moved and called to schedule our new install, their first appointment was 2 1/2 weeks out. They came out two weeks later and said that since we wanted to use the wired window and door sensors we had installed during the building of the house, there were some items that needed to be fixed.

Since day one of having this system originally installed back in July 2015 the actual install wasn't completed until 2 months later and the system still does not work correctly. I'm glad I never agreed to giving them my bank info. because I explained to customer service that until my install was complete I would not pay the install fee. I've been promised credits but that's a joke. I have asked that they come remove this system out of my home and they refuse saying that I am under contract for 5 years.

We got the doorbell camera alert from Vivint as well as "armed", "away armed", and "stay" with all entrances and exits of our building. We also have the one for smoke and fire, and the mobile app so that we can access the system through our phones. We're relatively satisfied so far with all their services. Their installation team was really good the first time and when something broke with the system, the guy who came to fix it was wonderful.

I love the benefit I'm getting for Vivint's services. My mother lives with me and she has the live alert service because of her handicaps where she gets help coming in and out of the house. I like the ability to know and control who's coming in and out of the house from my phone. We don't have to keep the door open or not having to trust people with access to our house on a full time basis. The reps and installers were personable and knowledgeable. The Vivint guy had to add an additional router to get into the system. He was very confident. When he figured out that there was an issue, he figured out a work around and cleaned up his mess. Now I feel safer going to work and leaving my mom at home.

Had a sensor fail on a window on my alarm system. If I paid for service call, they could have someone out with a sensor right away but equipment is under warranty so I shouldn't have to pay to get it fixed. Only other solution is they mail where it will take 7-10 business days. Ridiculous for a security company!! Service people can't just drop new sensor in my mailbox - no. So they are fine that my "secure" house goes without for 7-10 days due to their equipment failure - with no other solution!!

I had ADT and I was not happy with them so I was looking for an alternative and found out about Vivint in a Tampa Home Show. I got the burglar alarm and smoke detector. Their installation team blew out the transformer, but they were very responsive and fixed it very quickly so I was happy with that.

I have had this service for the last 9 years. Since the beginning we have had issues with our patio doors. We have called numerous times and have had their techs try to tell us how to fix it by phone. Finally 5 years ago we just simply quit using the system but continued paying the monitoring. Because of the issue with the doors, the control panel would beep all during the night. After many sleepless night, we actually cut the wire to the panel so the panel no longer would have power. That was 15 months ago. Finally I decided that I had wasted money long enough and called to cancel my service. I could not remember the passcode because it had been 5 years since I had used it. They would not allow me to cancel until they could mail me the passcode.

The Vivint sales rep I've had a long time ago was awesome. Usually, I tell people who come out to my door "Get the hell out of my place". But for this guy, I was "Hey okay, I'll listen." The installation team was also very good. I'm very happy with Vivint.

I've had Vivint for five years now and so far, I'm satisfied with their services. I got their package with the special locks and the thermostat because I like to control the AC. Their sales rep was also good and the installers were prompt and on time.

I've had Vivint for years for the extra security blanket. My daughter had it in Murfreesboro too when she was in college. I got their package with the camera security, windows and doors. I contacted their sales rep via chat most of the time, but it's been good. Overall, I'd recommend them.

I had Vivint to come and install a alarm system in my home and I have had nothing but problems ever since. Let's start with the first thing. My first payment was not drafted out correctly and I had no idea that the payment didn't process because until I was notified by 3 of the same letter 2 weeks later they tried to draft my account using another name besides mine. Then within 4 weeks I got a message on the panel saying the battery in one of my sensors needed to be replaced. Come to find out they never installed new sensors. They used the old ones from the old company I had. Just last night another sensor alarm went off and battery needed to be replaced.

When Vivint was first starting in this area, I happen to have gotten in contact with one of their representatives and I liked their idea very much. I got their package with two cameras, every door and window, and the garage. I also have their emergency system - it's a complete package. I chose all these features due to my health condition. To date, I have total satisfaction over their services. Any time I've had to call them or request for anything from them, they have always been extremely kind and courteous.

We have the basic, smoke, window and a high water alarms, and three cameras from Vivint. I am 100% satisfied so far. The most important thing I find is when I call them, it's not even a minute when someone's talking to me. Their customer service is really fast. Initially, there's a bit of a learning curve and I'm sure I annoyed them quite a bit trying to figure this thing out. But we got it pretty aced now so we deal with it. They deal with issues, and if there's somebody that has something they're not familiar with, the reps will hand them off to someone to solve the problem. They're an awesome, outstanding company and we’re very happy.

I had a Vivint system installed in my home that only worked for a couple of months over the entire contract. Modem issues, alarm panel problems, sensor problems, and network issues are the way this company does business. When I reported problems with my alarm, the company blamed me for not notifying them soon enough - awful cheeky of me to leave my home instead of sitting around watching their shoddy equipment. I cancelled my account over 2 months ago, and I am still getting billed every month despite being assured each time that "this is the last month."

So, I bought a house back in July, it's now November. I never got the code because the homeowner had a falling out with their realtor. As I was playing around today to see if there's something I can do, I accidentally set the alarm. With no code, I hurry up and call Vivint. They were glad to help me out, but I had to sign up for their service and they couldn't do anything because I'm not a paying customer.

Vivint installed a security system in a rental property of mine without my knowledge or consent. Vivint did nothing to properly verify that the tenants were not actually the homeowners as their so called policy requires. They obviously did not ask to see a tax assessment, mortgage statement, certificate of title or anything like that would quickly confirm who owned the property.

5 year contract and had challenges from the start. Camera was very inconsistent along with light timer. Also, sensors for garage door that they drilled into door never worked. I've been bypassing this door in order to have the house alarm set. Essentially, with dog being in house and needing using 'stay' in setting alarm - my house was never protected? Every time I called for service I was charged 30 plus dollars to fix these items. You eventually just learn to live with it despite paying high monthly rate.

Money refunded. THANK YOU!

Needed outside cameras installed ASAP. Called Vivint, explained we needed outside cameras and why. Wrong items came with tech, ruined my screens and STILL fighting for my $$ a month later! Supervisors are never avail and kids run the show!

Unfortunately, I got talked into a three-year contract with the home alarm systems. My gut was telling me one year but they told me they did not do contracts. Thank God I didn't go for the 5 year contract. I sent in a fax 30 days before cancelling my intention on my contract. Normally after the contract ends you would expect for them not to continue to bill you. They continued to bill me for 3 more months.

I had a sales rep come to my home and state if I put a sign in my yard the equipment would be free and I would have to pay the install along with first month of monitoring. He stated this contract could be turned over to the new tenant's name when I moved. He had a man show up to my house for the install within an hour. During install, to my surprise the tech cut a hole in my wall to run the plug wire down to the outlet below and then cover it with the security panel and then he plugged it in below. After he left, I realized he wired my system to the thermostat backwards and when the heat was on it was running my air conditioning.

I signed up with Vivint from a door to door salesman. I had heard good things from neighbors with security systems (not Vivint), as we were in a higher crime town and break-ins were an issue. I was happy with them in the beginning, but I was pretty sure I would be moving within two years, and the salesman told me VERY SPECIFICALLY that if I moved I would be able to easily call and cancel the service without issue.

One of the WORST security systems EVER! Signed up in August 2015 (3 yr contract ugh) thinking doorbell camera and medical alert would be perfect for 2 Senior Citizens. Boy was I wrong! Doorbell camera works 1% of time. Vivint repair turn time is usually over 2 weeks. And the worst part is that they can't seem to get the darn doorbell camera to work. Horrible service! You call them and all you get is lip service... They cannot support or repair their system. Biggest mistake ever!! Please. Don't get this system, you will regret it!

So excited to have found a security system with glass breakage. Sold over the phone by a knowledgeable salesman. Techs came out to install. Never told me that batteries had to be installed in the devices and that they would be difficult to replace. Also, I was told that the monitoring would be less costly after the three year contract for equipment was done. WRONG! It is even a few dollars more each month for the security system. After I renewed the contract for the next three years, Vivint changed the computer system on their end. Now, I have been in customer service and data entry for many years, it is customary to transfer all information so that the client does not get an interruption in service. AGAIN WRONG!

System hasn't worked right since inception. Call, complain.. deaf ears. Tonight I missed an important business meeting because twice alarm went off as I got on highway. Both false alarms. Dogs are frantic with the sirens, etc. Try to call Vivint (missed call) about alarm and was on hold until I reached my house from the highway. Call customer service again and they say someone will call you to see what's wrong. I ask "Tonight?" I'm told "99% NO." I'm furious and tell rep Vivint is in violation of said contract. Rep says if I cancel, expect to be sued. I ask for supervisor who repeats same threat. I missed a business meeting. To threaten a customer is the real reflection of the business. Providing the service I pay for should be. Next complaint is Attorney General's Office of ConsumerAffairs. They want a contract so you can't fire them when they demonstrate their equip don't work and they don't care

I've been a customer with Vivint since before Vivint was started...used to be alarm.com. Now a couple of years back I received a call telling me that the contract needed to be re-new. I was working at that time so I renewed. Today after 8 months unemployed I called trying to get a break and I was told that there's nothing they can do for me, I will have to pay regardless. I mentioned losing my home and they told me that even if I lost the house I would have to pay. Really? They are not there for the customer, they are for the money. So regardless of whatever your situation is, be ready to pay Vivint. Security of your money is their main concern. They get you in a long contract without you even knowing it. Stay away from this people! I will get a credit card and pay the cancellation fee... $764.00, basically 18 months payments and they will cancel my account... Something else they did not tell me when I signed up for the service.

When I was talking with Vivint about getting a wireless system I was highly impressed, so I call my current company to cancel my service with them. Of course they tried to keep me but implanted some questions I needed to ask Vivint. When I called Vivint customer care this young lady couldn't answer how many security monitoring sites there were, or if they were affiliated with BBB. So being concerned that they may not protect my home like they promised, I canceled. They had deducted 49.99 from my bank account and I was told that I would get my money back within 3 to 5 business days. It has been WEEKS and I can't seem to get my money back. Now I'm contacting the BBB.

OMG, I can't believe all these complaints. I am having same issues with their customer service, quality of cameras, overbilling, telling me I could get out of ADT, and system downtime. I wish I would have read all this before. Would have never switched. The camera system was sold to me to help protect me from any future theft from my porch or garage. A year and half later a tech finally told me this was an inside camera system. I told them I wanted outside protection that I live a loan and have no issues with myself. They said I would need a new panel for $899, I needed 3 new outside cameras for $499 each, and would need to sign up for an additional 60 months. Can you say bait and switch. I also asked to get out of contract. They said for $1247 I could get out of it. I don't recommend these guys to ANYONE. They have the worst customer service, a terrible product, and just a bad company all around.

Was looking to get a more "state of the art" security for my home but was also aware that I may be selling that home when I started shopping for a new service. Upon talking to the sales rep at Vivint, he assured me of 2 things: Even if I sold my house in the first year of my contract I could put the account on hold (i.e., not be charged) should I end up renting a place (I was thinking about building a new home) before moving into my new home. I could leave the equipment at my old home (including the alarm panel) if I ended up moving.

I'd just like to receive feedback on how to properly file a lawsuit on Vivint. I have been a loyal customer. Even though I am unhappy with the service I continue to make payments. But I've had enough of their lack of responses. I have filed the complaint 3 times and all they say is they will give me a call back and they never do. This company owes me money and I want it back!

APX, later Vivint, made the rounds of neighborhood after nearby home invasion (later found to be an inside job through open window). I bought the service and the equipment was installed. Supposedly there was a camera focused on a window, door alarms with voice indicator, and a box to call police or fire. It tested OK the first month, then only the door indicator worked. The supposed camera is a 2"x1" plastic box with an LED light (red). I realized this was a scam, then read the fine print that this was a "sixty-month" contract. I never sign 5-year contracts because circumstances change and equipment gets outdated. However, I paid for five years though kept calling Vivint to say I would not continue the service. I fulfilled the contract, then quit paying. Vivint sent it to collections for $550 and is still harassing me.

I feel that I need to write this review for people to see and don't do business with the wrong company. I had so many issue and mistakes done by Vivint company and every time I call I feel like all what they want to do put in contract after my expires and no longer can control me. They took $300.00 out my account after they told me I have 4 month credit with them because the alarm wasn't working for 4 month and I was paying $39.99 a month so I called them on that so they say sorry and send a check for the money they took out my bank account even I have credit card on file for payment not my bank account.

First off, Vivint is the worst company I have ever dealt with. I have called these clowns 4 times now in the past 2 months to have them come fix my 5-year-old system that is malfunctioning. They want me to troubleshoot. What do I look like a security tech? Oh, by the way the troubleshooting takes a good hour of taking the system off the wall, pulling battery packs out, popping sensors. I plead with them to please come fix my system. They have the nerve to try and charge me for this service. It's not the money it's the principle of it all. You have a service to protect and that is not what you do at all.

I had to move to another house due to my job situation and I was happy to transfer Vivint services at new house I was leasing. Unfortunately owner of house wouldn't let me use Vivint. I tried to explain to them that I can't use their services but still they are going to charge me monthly for two years because of "Verbal Contract". That's unfair because I have no control over this and I helped them get referrals and everything!

A sales rep from Vivint home security came to our house to sales us the security system. We told him that we already had a system from Vector home security and he began telling us how much better service his company had. He also told us that Vivint would pay the balance of what we owed on our current system. After agreeing to purchase his system we were notified that we still owed Vector for the balance of our contract of the remaining 3 years. I called Vivint about this matter and was told that this matter would be reviewed. That was 2 months ago and they will not respond back to me after sending several messages. I tried calling and all they would say is that the matter is still under review. I also called Vector Home Security and they told me that it was illegal for a company to remove another company's equipment while it was still under contract. If I don't pay the 3 months I now owe they will turn this over to a collection agency.

A company with an ethical standard does not: bully people into signing 5-year contract, lying about the crime in the neighborhood; lie when asked verbal questions about the contract or hidden costs; warranty the product for 1 year, then charge to fix malfunctioning equipment. An ethical company would offer a way to get out of a contract early under special circumstances. I am hoping you are an ethical company and will allow me to terminate my contract early, with no fee or minimal fee involved.

I have had Vivint for almost 4yrs. When I received the product, I never ever received the service I was promised. Since I was locked into a contract, I couldn't much about it at the time but wish my term was up. Now that it is finally up, I called to cancel the service and was told I would not be disc due to me having a bal on the act which was just due days before. The manager I spoke with advised that in order for me to disc service, I had to pay the balance in full!! I question the manAger and advised I knew I was still going to have another bill due for the final balance, therefore I would pay total bal at that time.

Switched to this service spring 2014. Because the battery was bad, the system went off in August but no one was available to service my system for 30 days. I prefer paper bills so when my charge card changed I kept waiting for a bill. Two months after the bill was due I get a call. Unfortunately the call was after the 10th of the month and I finally got a paper bill today. Meanwhile numerous calls and pages every 5 days even though I hadn't yet received a bill in spite of my calls telling them not to call or page me until 30 days had passed in order to enable me to get and pay the bill and to have them credit the account. Harassment! Poor to non-existent customer service.

Your service was fine at first; you guys would respond quickly to alarms even if I entered my code to deactivate. After a couple of years, I noticed a response was not always there. I have moved and that is when Vivint failed me. I have not had service since. I have been charged for service the entire time. During one of my phone calls, I was told that it is assumed that if you guys don't hear from me everything is fine with my service - even though I have moved and nothing has been transferred over. How can everything be fine with my service if there is no service? I have called you guys on seven different occasions. After the first three, in which you guys said are not in your notes, my wife was told Vivint would call and make an appointment. This left us to believe that Vivint was going to do whatever it took on your end to make an appointment happen i.e. call us to schedule an appointment.

I have not been able to use the service but still keep paying fees. I have had Vivint for less than 5 months but I had to call them 7 times because of the panel keeps freezing up. Vivint had plenty of chances to resolve the problem but they failed to do it. I don't feel confident their service can protect my family; they just want my money instead. Because of their failure to correct the problem in a timely manner, I am not happy with them and I called them twice last night because the panel froze 2 weeks ago for 6th time that I didn't have time to call in right away and wanted to cancel my contract but they kept repeating that in order for me to do that I need to pay the remainder of the contract. Please help me walk away from this company!

My mother is almost 80 yrs old, was high pressure sold on security system to a 5 yr contract that she did not understand. Recently had a heart attack among other health issues. Moved out of her house into senior community. Vivint has denied her cancellation. They are targeting and taking advantage of seniors.

As a homeowner, I always guard my family, home, cars, etc... Well, my wife and I were approached in our home by a Vivint salesperson. My wife and I were at first very cautious with any stranger making a "cold call" sales presentation. After about 4 hours (she wasn't leaving anytime soon), she kept saying the system was "free" But after she wormed her way inside our house, she finally admitted a monthly charge to my account. Vivint sales people "name drop," and made several points that the sale was for "free..." Well, I coulda, woulda, shoulda have known better not to provide my personal banking information along with the contract. But I did... BIG MISTAKE! Now I cannot cancel the contract. Now I have to respond like we were victims of I.D. theft! Wow!

We have been waiting for a technician to return to finish up the job he started for two weeks. After speaking with customer service, the technician refuses to return because he says a flea got on him here. Funny thing he never mentioned it to me while he was here. I feel so discriminated against. I use to think they had good customer service. I am not letting this go lightly. I already have plans to seek legal counsel asap. For those of you that have automatic bill pay to them, all you have to do is pay a 30 fee to your bank and they will not let them draft on your account any longer. As far as the Better Business Bureau, a company does not have to have an account with them for a consumer to file a report on them.