Vivint Reviews

My husband likes the camera, doorbell and the apps on the phone from Vivint, so we chose them over another home security provider. The sales representative was really good and very friendly. The installation team came later that night and they were awesome. They cleaned up after themselves and explained everything thoroughly. The rep told us that if we referred somebody and they sign up, we'd get a $50 gift card which we did. Our friends signed up, but we haven't heard from him.

I am very satisfied with my Vivint security system and the installation of the outside security cameras. The employees are courteous and professional and a service call only took three or four days. I love my doorbell camera and the smartphone capability to answer. Also, I love to turn my lights on and off when away from home.

The service package that I got from Vivint consisted of the security system on my doors and windows, an automatic garage door opener, a remote keyless entry for the front door, the video doorbell, and the thermostat. So far, my satisfaction with the service and the interactions that I've had with the sales representative and the installation team has been excellent.

A friend who already had Vivint recommended one of their salesmen come by and see us. There had been some break-ins in the city at that time and so it looked like a good time to get it. The installation team did their job well. I have no complaints. We did set the locks in the hallway but that was a little too far from the doorbell camera so we had Vivint come back and remove the box from the hallway and put it up closer to the front door so the doorbell camera would work. That's been the only problem. I'm satisfied with their services so far. The doorbell rings no matter where I am. It's on my cellphone.

I always get the same friendly, knowledgeable representative/technician. He's very patient and thorough. He won't leave (thankfully) until he knows I understood his instructions.

We really like Vivint. My sons also had it and we actually found out about it through them. My mother is elderly and lived alone so we got it for her and we decided we'd get ours too just because of the neighborhood we live in. Our town is very small, it doesn't have a lot of crime, but we live in a not-a-really-great neighborhood and full of rentals that people are coming in and out of. It's expensive but yet, it gives us the safeguard of knowing that it's okay. We turn it on every night when we go to bed and having the sign in our yard is enough for our community to not have people break into our house.

We added the camera for the doorbell in our Vivint package as well as two cameras. Their sales representative was very good and professional. The installers came on time and everything was done fine. We used to have the thermostat but it is not compatible with our AC system because we have it under warranty so we had to put the old panel back. Right now, we only have the alarm, cameras and the doorbell camera. We're very satisfied.

I'm satisfied with Vivint's services. I've had good interactions with the lady who sold the system to us and the guy who installed it.

The sales rep from Vivint was really nice. Everything has been good with the system and the people that put it in. We absolutely love it.

I read negative comments regarding Vivint's service and components. We received excellent service and the components exceeded expectations with ease of use and appearance. We are very happy with Vivint.

When I signed up for Vivint I did not realize I was signing up for five years until after I had signed the paper and now I'm stuck. I should've been told that before I signed the paper. The guy was a hell of a salesman because he walked in here and I signed that paper, and it's something I never do.

The features included in our service package from Vivint work well and I'm happy with the service.

The products are amazing. It does have some hiccups but they're fixable. The only problem is that it takes forever to get a technician out here to help you. You can't leave customers waiting for more than a month to get a problem fixed. I never got a discount or anything for the wait, my house was unarmed for a month.

We like the services from Vivint, and that we can go outside and our door locks automatically. But I don't like paying $35 for something that's supposed to be put in properly. Other than that, we don't mind it. In fact, I have recommended Vivint to a friend.

Have used three different systems since living here and I am more satisfied with VIVINT than any of the other systems. The price of monthly service is very reasonable and except having to replace a battery or two have had no other problems. When I have accidentally failed to turn off the alarm just to run outside quickly they called. Has been very nice and understanding.

My neighbor used Vivint. I was having problems and so I was wanting to get an alarm, so I asked him about his experience and got his information. The Vivint sales reps were all good. The only negative was at the beginning, they led me to believe that I was going to get more of the package than what I actually got. Installation was good. When the man found out that they promised me that they were going to give me a bigger package than what they will give, and because I was really scared from some of the stuff that had happened, he hooked up a whole more of my windows than he had to.

My service package from Vivint included the doorbell and in-house cameras and their normal door sensors. I’ve had a good experience with their sales representative. I like that he knew the job and what he was talking about. The installer was really good and seemed passionate about his job. He was trying to sell equipment and sold me the doorbell camera. Vivint's services has been really good.

Very nice technology and updated equipment.

The Vivint sales rep I spoke with was accommodating. I told him any conversation he had with me would probably be better suited if it was with me and my wife who would make the decision together and he came back at a time when he could sit down and talk to both of us about the system because we had been debating on wanting an alarm system. I remember being leery about anything from a door-to-door salesman but the rep was very professional, and gained our trust. The tech that came in was very good. We had a lot of weird problems as I’m kind of techie and I had all kinds of crazy technology stuff going in there that interfered with the installation. He was super helpful and helped me work with other problems. We really like our system and I would definitely recommend Vivint.

I had quite a bit of problem with the installation team but everything got fixed and so far I like the service. My only problem is the app and being able to delete videos. You can only delete one at a time. It’s kind of stupid how it works. I pull up the video feed and hit “List all the saved videos” and then delete it. And then I got to end my session and then go back in to delete another one. If you delete more than one, it gives you an error message. I should be able to delete all that I want and then get out of the video portion of it.

I am completely unsatisfied with Vivint. The system works fine. The guy that came in and installed the system was awesome and helpful. He used to follow up with us every once in a while to see how we were doing. What's horrible with Vivint is their website, phone app and customer service. The phone app, sometimes, will give false alerts. For instance, it will tell that the garage or front door is open/unlocked but when I checked, it's completely closed/locked. It's very not trusted. I always have to double check everything.

We have a very positive and overall a pretty good experience with Vivint. The house we bought had a pre-existing system and Vivint was able to come and tie-in. When I talked to the installer about the need for glass breaks, the way he pitched the product made sense. So we had that included in the service package we purchased, along with the door sensors, motion sensors, their security panel, and a couple of cameras because we have small kids.

Louis is a catch for your company. He deserves a look when it comes to supervisor positions. His knowledge and work ethic is bar none.

We like the platform of Vivint. We have teenage girls that can be home alone because both of us work and thought it was a good time to get a security system so when they come home they can arm it and we'd feel a lot safer between the time they get home and the time we get home from work. We got the doorbell camera. Also, we have the interior camera that looks at the front door inside. Rep was great. She explained and showed us everything. We didn't have any complaints other than they sold us the doorbell camera and they turned out to be out of those and we didn't get them for a couple of months. I contacted them and complained about that and they credited us a little bit off of the price to make up for it. They made it right and it was all good.

The technician came close to the end of the window period but performed task quickly and properly.

I was looking for a good, reputable but affordable home security company and I found it with Vivint. The 800 experience was great and the installation even better. Our tech took time to review our needs and made suggestions based on them rather than increasing sales. He also was especially patient explaining everything to my not so computer literate husband.

A friend of mine recommended Vivint because he was happy with the service. Now I have Vivint in my home, too, and I’m very happy with them as well. A couple of times, I forgot to return my alarm, and they were very quick and helpful. The young guy who came to install the system explained everything. He was very good too. The price that I pay for my security system is very fair. I never had any problems for the last seven months I’ve been using it. The cameras and the applications on my iPhone work very well, and I’ve no issues at all with the company. I recommended them to my friends and they already got the system too.

I am pretty happy with Vivint so far. I don't have any complaints with it right now. I had a previous home security provider but it was hooked into our landline. You have to worry about your landline. So I like Vivint being wireless. And I like that I have a camera where I can see who’s at the door and I also the idea of the lock on the front door that I got with it. The installation team went through it pretty good. I have no problems with it.

The first couple of months that I had Vivint, I recommended it to three friends and they all bought it. But now I'm dissatisfied with it and my experience has been painful. It was the basic security system that I purchased first. Then I purchased a doorbell camera, an indoor camera, and some glass break sensors. I had existing thermostats and I also added a deadbolt. The first month, I was able to use my deadbolt from my app at my panel. After that, it stopped working so I had a technician to come out. They called and said they were coming out. The day came but nobody showed up. Nobody called, too.

Vivint has the best alarm service. Their team is always good. My house is safe and their guys are quick. That’s all that matters. I’m really happy with Vivint and I’d recommend them.

Representative knew his business and completed task successfully.

My brother worked with Vivint, which is now my home security provider. Their sales rep was awesome, down-to-earth, and professional. The guy who did the installation was very nice and knowledgeable. I got the door lock which made everything easy just knowing that my house is locked or unlocked. And then sometimes, when we leave the garage door open, or when we wonder if it’s been left open, we are able to close it from our phone. Finally, the doorbell’s cool because you can see who’s at the front door. I absolutely love Vivint. Their customer service has been great, and everything’s been fine. I’d recommend them.

At first we weren't really interested and we were still in contract with our current provider. But someone we know purchased the unit and they liked it and bragged about it. So, we decided to switch to Vivint. We got the doorbell camera, an inside camera, the glass break detector and the skyview panel. We also have some window and door sensors, the garage door opener, and the keypad lock. So far, it's been really good. We had some bumps in the road in the beginning, getting the billing situated. But the last representative that I spoke with, who was a supervisor, did a really great job in helping us get everything resolved. The technician that came out to redo our keypad door lock was great as well.

We like Vivint but we had problems with our panel freezing up all the time. We had a repairman out today because the panel froze up. He unfroze the panel but it probably won't last because it's not talking, so he's going to have to come back. Also, when we had Vivint installed a year ago, they didn't do it right because they didn't hook up our furnace and heat pump. So we had to have somebody come back out, and they were able to resolve that issue. Overall, our experience with Vivint would be great if it works all the time.

Thank you! Very professional service, all around, from your company. I love my new system!

I have a deadlock vault, the garage door opener, the lights, my heating and cooling temperature control, the doorbell camera and the inside camera from Vivint. The service has been phenomenal and their sales representative was superb. They are outstanding. Also, their installation team was awesome. I'm so glad to have them in my life. They're wonderful. Overall, it was an outstanding experience.

Our representative and installation technicians were wonderful! They were quick, friendly, and knowledgeable. They were able to answer all our questions and didn't pressure us into anything. They are very affordable and easy to use with great quality.

I had just moved into the house and I live alone so I decided I'd rather have a security system for my own peace of mind which is valuable. When I go to bed at night and I set my alarm, I know that I'm safe and secure in my own home and that is priceless to me. I really like the doorbell camera, and I like that there's an app that I can use on my iPhone so I can control things remotely.

Vivint service rep was on time, polite, helpful, respectful and went the extra mile to ensure that we're happy.

The technician was very professional and courteous. He took time to explain the new features and helped with setting up the app on my phone!

Vivint came to our door and we purchased the service package that includes the window breakage, fire alarm, space monkey, and the doorbell that records. They came in and set it up the same day. So far, their service is really good. I've had a couple of small issues but they've taken care of both of them over the phone. I just had to reprogram a couple of things. It's a good system and we feel more secure.

My installation rep from Vivint was very knowledgeable and professional. He did a tremendous job installing and setting up our home security system.

A Vivint rep gave us a brief form and we saw the flaws with our current provider at that time, which was ADT. It was a win-win deal at that point, so we decided to switch to Vivint. The service has been amazing, and whenever we have an issue, Vivint always have the service tech come out and take care of us. When the screen froze one time, I talked to the service technician on the phone and he ended up rebooting it. I also called them when the video was not working for the exterior. They didn't have anyone available immediately, but they sent a tech out as soon as they could. It was not a problem for me because I have work and had to schedule the visit so I could accommodate them. So far, Vivint has been great and I've already recommended them to a bunch of friends.

We had a young man named Jesse install our system. He was professional and courteous. Vivint has great pricing, product and customer service.

I'm happy with Vivint, their service has been good. The video camera is kinda cool. Every so often, though, I have issues with the panel. I can't always see the videos. I have to re-establish connection from my panel to the Wi-Fi network and I unfortunately had to do that quite a few times, which is a little annoying. Also, when I first got it, there was an issue with the Wi-Fi router. It was AT&T U-verse and it would knock it off and it wouldn't work, so they had to come and install a separate router. The guy that sold it to me was knowledgeable and the crew that installed it was pretty good. He explained it fine to me. But when a crew was sent out for the other router, he didn't know too much of what he was talking about. I knew a little more about it because network security is what I do for a living, but it wasn't a big deal. I recommended it to my brother-in-law and he ended up getting it.

Jeff WAS AWESOME, very friendly & great with his work.

We had ADT prior to Vivint. They did not offer wireless. It's scary I had to keep my home phone when we were trying to cut bills so everything about Vivint just seemed to be right at that time. I got a package where I chose 2 features and got the doorbell cam and the thermostat. The sales representative was amazing and very knowledgeable. He came back after hours and stayed for a couple of hours trying to ensure my husband was comfortable with the new system and answered any questions. He came out several times after that. If I had any questions, he helped me get everything set up and we tested all the alarms and it was absolutely amazing.

I have the whole home protection from Vivint and I'm mostly satisfied with their services, although I'm having some issues with the cameras and the recording. I do know that the fire protection works because we had some overspillage in the oven which caused smoke and set the alarm off. Then Vivint called me and I told them everything's fine. I'm happy with Vivint, but cost-wise, the two-year contract could be adjusted a little bit. Also, a 48-hour window is short for me to know whether I'm satisfied with the system and if it is something I need.

Tye came to our home and introduced himself and went to work immediately. He was very professional and explained everything so I could understand. He went above and beyond. I say that bc he fixed a couple things that weren't on his work order.

We have always had a positive experience any time we have had to call out a service tech. It has been for the same problem but they have worked diligently until they solved the problem with the area where we wanted the alarm placed. They are also super quick answering the alarms, our son often forgot to put in the code when it was first installed and our daughter kept forgetting the code and would set the alarm off. I have also set the smoke alarm off twice trying out a stovetop smoker. We have had our system for just over 3 years and don't plan on going anywhere.

I have the front door lock and doorbell camera system in our home. So far the service of Vivint is good and I really like it. I would recommend it to others. However, I've been having some of the recurring issues with my doorbell camera so I spoke to their representatives. They've been very helpful especially in walking me step-by-step to resolve the issue. Customer service has been great.

The Vivint system is good. I can lock and unlock my doors from anywhere that I haven't from the cell phone. We're satisfied with their services. I like them so well, I told the neighbors about it and they sold about five more systems through me. If I was introduced to them and knew their capabilities, I got signed up on my own. I'm a 53-year-old and I'm not in the best of health. I'm not in the poorest of health neither and I have the guard I wear around my neck to help if I've fallen and I've had to use it through Vivint and the guys called right out to me.

We have the control panel and glass and back monitoring from Vivint. The installer who came to our house was good! No issues. He explained everything to us, how things worked, and walked us through it. He gave us his number in case we had any problems. He's very helpful. They were able to provide what they said they would and they've been really great.

I was getting ready to call a couple of alarm companies to come out and the day that I was going to do this, a Vivint rep knocked on my door and wanted to show me what they had and I signed the papers that day. I'm very happy with it. I got the thermostat and alarm that you can program with the phone, as well as the glass breaks and monitors on the doors. They told me if this house is too cold the thermostat monitor could be used so the pipes don't freeze.

When I called for service, the customer service rep was talking nonsense. Their product had an issue and they needed a tech to come out and fix the faulty product. They wanted to charge me for a service call. I have not had their service for more than 3 months and have had issues with it. Very poor customer service.

Love how Vivint keep my house safe and great services. Technology is easy to use and convenient.

We love Vivint. We were having a lot of break-ins in the neighborhood and my husband works offshore. I wanted to feel protected and I like being able to peek who's out in our home when I'm not there so I added the doorbell camera and a camera in the house. I like that the sales representative was really nice and helpful, and not pushy. The installers were great and fast. It was late in the evening when they came but they were quick and showed us how the system worked. The experience has been great so far.

Vivint took money out of my account that they're not supposed to. I called them this morning and had them come out to fix one of my sensors. I always had to bypass on the panel in order to set my alarm and there was a sensor that they screwed up when they first hooked it up. When they came to fix it, they charged me but they didn't tell me I'm going to be charged for that. When I looked at my bill and accounting, they already pulled out $117 plus my monthly payment on top of that so I was really upset.

I felt pressured by a Vivint sales guy to get their services. I told him I had to deal with my landlord and he told me they'll remove everything when I move out. The sales guy even called his office and I had to answer some questions during that. They even told me to lie and say that my landlord is okay with putting up Vivint. They're very predatory in their sales process. The installation team was fine and they did their job. But the last time I called Vivint for service, it took them almost a month to get somebody out here. And I'm gonna have to call them again soon to get everything removed from the house and I don't know whether they're really gonna do it or not.

I love Vivint, I wouldn't go without their alarm system. One time, representatives have to replace a broken camera and they did a good job. They were really courteous and provided good customer service. It's been an outstanding experience with this company.

I was impressed with Vivint. I liked the fact that with its additional features I can control my temperature from my phone, and that with the doorbell camera, I could see people. I don't have a peephole so it was good to be able to see who's at the door before I open it. Moreover, the representative that came to my door was awesome. I really liked him. He's very knowledgeable, and explained the services and products thoroughly. Everybody in the installation team was great, too. They definitely answered all our questions and cleaned up after themselves. I would recommend it to my friends.

We got Vivint's basic alarm package. I haven't had problems with their team--professional customer service. I find their overall service good so far.

We have Vivint for a couple of years now. The two main things that we liked are the cameras and the app. We can work the system from our phones. Everything was good and thoroughly explained.

We got Vivint's package for all the windows and doors, plus the key-less entry. They were quick in installing the system and the guy came back the next day to make sure everything was good. Their service has been great so far, I like it a lot better than ADT.

It was Mother's Day and Vivint was in the neighborhood. I liked the features that they had in the system and I said, "Put it in." We added two cameras because I needed something to see my front yard, who's answering and ringing the doorbell so it's an added security. The installers were very quick, knowledgeable, friendly, and have good customer service. Vivint did a good job.

I had a fine experience with Vivint.

I called on evening and ordered my system and they came out the very next day at the desired time to install. The installer worked quietly and efficiently and was done in a short period. He explained everything perfectly and we were up and going that day with the best system I have ever had. This system is far easier to use then the ADT system I have at my work and does a lot more with the cameras. I could not be happier.

My husband passed away about a year ago, and my son said it’s very important that I have an alarm system. He said he likes Vivint, and that he’s very happy with the company and their service. So he suggested that I look into it, and he called them in. They came over, we talked about it, and I got the package which includes the outdoor camera and the front and back door locks. I have the keyboard on my wall in the den, and the best part is that I can see through the doorbell camera if there’s anyone at the front door. The installation crew did an amazing job and were very professional. They represented the company in a very good way. I’m very pleased with Vivint.

I got the camera on the doorbell from Vivint and it's good. The sales representative and installation teams were well-mannered. Overall, they give great service and I would recommend them to a friend.

Our service package from Vivint includes the alarm, cameras, sensors and glass break detector. The technology of the alarm system is very good. The sales representatives at Vivint explained the service levels to us, and the installation team showed us how to use the product. We're very satisfied with their service. Right now, our system is not working correctly because we had hardwood floors put in and we had to disconnect everything, so we need to call technical support and have them come out to help us with that.

So far, I'm happy with the service of Vivint. I got a fire alarm and the installer did a good job installing it. I would recommend it.

I got an inside camera and a doorbell camera from Vivint and a gentleman came and hooked it up. He cleaned up after himself and explained how to use the service to me. Although I am satisfied with Vivint, I will give ADT all the A's. I have had some problems with my system now and I never had a problem with ADT which I had before.

We made the switch from ADT to Vivint, we had no issues with ADT, honestly Vivint just had more to offer in terms of securing our home. We are in the South Orange County area, and a young man named Chandler was sent out to do our installation. We were blown away at how amazing he was at his job! He was at our home from 2 pm-8:30 pm, and didn't leave until we were certain we knew the system. Unfortunately this kind of customer service just does not exist anymore! I would highly recommend this company, they have certainly done an amazing job educating their service people!

We had a different security provider before but we like Vivint better. Our system now includes a thermostat which we can control using our phones and a doorbell camera which we need so we could monitor because there were a lot of break-ins where I live. The installers have been knowledgeable and showed us how to use the product. We are happy with our security system.

I’m enjoying Vivint Home Security. It’s a good system and it's working for us. I got a full system. I had motion detectors, etc. and I added a doorbell camera, a thermostat, and a door lock. I was very pleased with both the salesperson who was the first contact person who represented the company and showed me the product. The installation team was also very good. They took their time and showed me everything. They let me know what they were installing and why, and how it did and didn’t work.

I contacted Vivint over a week ago to have services installed at my home after being referred by my mom. Though she only had the services for about two month, she also had issues setting up her account which she was told she would be accommodated. She like the system now that it was finally installed. After hearing about the company "resolving" the issue and hearing such great things about the system functions I was interested in changing my current service to Vivint. So, I contacted the company for a quote and possible installation of services. After I spoke with the sales representative and was told about the equipment I would receive and the benefits that comes with it I decided to move forward.

Vivint had something better than my previous provider so we decided to sign up with them. I purchased additional features like the thermostat. I do some traveling and I can check and see from Jamaica what my temperature is here. And if there's an issue, I could call someone. During the installation, their team knew what they were doing. They were very helpful and showed me how to use it. They cleaned up after themselves very nicely. I talked to them in the afternoon and by the time we went to bed it was all done and installed.

I got the door, window sensors, a camera, the automatic door lock, lock system and the remote control of the system by cell phone from Vivint. There were two who went for the installation. The first one I wasn’t really impressed with. They made more excuses than they did actually putting the system in. The first one was a young man who told me that I would have to go with the separate battery pack system for the doorbell camera because the wiring in my house wouldn’t support the doorbell. But when another person came through to look at it, he hooked it up with the existing wiring with no problem. So the initial installer was apparently not too knowledgeable about the system that he was trying to install.

We like Vivint’s security system. However, I wish we had more cameras. Also, the billing has been a real struggle from the very beginning. They kept on not taking the money out of our account and then turn the service off because they hadn’t done so. Then they would take two or three months out at a time, which completely messed up my account, and that has been a real issue. We were ready to walk away because of that. But we absolutely love the young man that sold us the system. He was great. He would come out and make sure that everything was working properly. When we had a couple of glitches, he made sure it was taken care of immediately, and that was wonderful. I think we finally got the billing problem straightened out.

One of my friends had Vivint and they had no problems with them, loved their service and what Vivint could provide money-wise, compared to other security systems. And when I moved back to Northern Kentucky, Vivint wasn't in the area before, but when they finally did, there was no way that I was not gonna go with them.

Vivint is definitely a lot better than my old home security provider. I got additional features like the thermostat and doorbell camera from them too. Before I got the alarm system some knucklehead had broken into my house. Reps were knowledgeable about this stuff. Overall, they're good. The installation team was helpful and explained everything thoroughly.

We're happy with Vivint. We put cameras, doorbell and two thermostats in. Their installer did a good job in getting the system all hooked up. He only had one thermostat on the truck so he had to come back. But outside of that, we thought he was a conscientious man. He was trying his best for the company, and tried hard to make the system what we had expected. My daughter bought a house and put home security in a month earlier but we had a better experience than she did. Because we were happy with it, our neighbor across the street got the service too.

Vivint had people go through the neighborhood and they stopped by the house and talked me through it. I already had a system in the house, it just wasn’t activated. And then the Vivint sales rep came in, looked at it, and saw that it was one of their old systems. He talked to me about what he can do for me and how much that would cost. It was a free installation, and that was definitely a selling factor. On top of that, the price for monitoring wasn’t that expensive either.

We have a doorbell camera and thermostat controls from Vivint but the thermostat controls are not reading the right temperature. My husband called it in and Vivint gave us $15 credit to go and buy our own thermometer and take the temperature of our house. We have some extras but the extra that we have is not accurate. My husband had some difficulty getting solutions from Vivint. And when we first got the system, we were never told that something had to be filed with the police department. So if we had an emergency, the police wouldn't be able to be called. It's really ridiculous that we're paying this amount when we can't even get the police to our house because of some form. We still haven't gotten that form even after asking.

A Vivint salesman was walking around our neighborhood. At that time, we thought it would be a good idea to get a security system because we were about to go on a vacation. Plus, this was going to be the first year our little girl was going to be at home by herself. Their installation team was good. They were very quick and professional. I’m kind of a person who asks a lot and they answered all of my questions to the best of their ability. I was also told to feel free to give them a call if I had any other inquiries or concerns.

I’ve had a few problems with the Vivint system but they fixed it right away. It was easy to get in touch with customer service and get things straightened out. A young girl installed the system and at first it wouldn't work properly but they sent another fellow that same night she was installing it and he fixed the problem. One time the keypad froze on me, I used my key and I set off the alarm. I went to my wall panel and contacted Vivint and they fixed it while talking to me on the wall panel. Overall, I had a great experience with Vivint.

I like the home automation that Vivint has like being able to control the thermostat and garage door from my phone. I also love the doorbell camera and it is absolutely awesome. All those were exactly what I was looking for and I've been extremely satisfied with them. During the installation, the team was quick. I was really impressed. We talked to the sales rep and within an hour, they had someone there installing. They had everything set up and ready to go. They also walked us through how to use it. It was a good experience overall.

The Vivint sales representative I spoke with was very friendly and knowledgeable, and the installer who came over was fairly new but he got somebody in to help him. He started the installation late at night and it took him several hours to finish. I wish I had asked him to come back instead because he was trying his best to get everything installed so he finished late.

I really love Vivint. I love being away at work and able to get notifications when somebody rings the doorbell. I can view the inside and just the easy access to be able to alarm and disarm from my phone. I found out about Vivint when one of their sales reps was going door-to-door. At that time we had a regular alarm system and didn't have the ability to view it on apps with cameras and doorbell camera. The installers were very helpful. We really loved that they explained everything and made sure that before they left that we understood how the keypad functions. They gave their personal phone if I had any questions too. It's for me not to hesitate to call them.

Dealing with Vivint hasn't been a great experience. When they initially came out, I gave them my credit card for the initial install and payment. Immediately after that, they began to illegally remove funds from my account for payment. I never authorized them to do that. I called them the first time and they apologized and said that they'll change it and send us a bill every month instead. Then for the next two months, they continued to take the funds out without my permission. It took a half dozen phone calls before I got a refund. The months that were due were deducted from my refund and that was fine.

The Vivint tech did good work and represented Vivint well very, professional and knowledgeable.

My son had Vivint and he liked it so we put it in ourselves. We included cameras with our service package just for home security. The sales rep followed through with everything we discussed. The installation team did some explaining as well on how to use it and did a really good job on that. 've had few instances where I've had some questions and after my alarm went off on my phone, it was less than five minutes before I got a phone call from them telling me that we had a breach and wondering if it was me or another party. I'm totally satisfied with the system and I've recommended them several times over.

I have had a Vivint system in my home for over a year. It has worked well and I have no complaints with it. I built a shop this summer and had an additional separate system installed this month. The experience went well. The installer was excellent and I was happy with the price of the equipment. I find the systems pretty user friendly. My only complaint is in trying to call into the system main number... I wait on hold for quite a while sometimes. I had a competitor's system for a short time and had a salesman that wouldn't listen and a system that didn't work. I have recommended a Vivint system to friends and relatives.

Installation and order the system was great. I would recommend to someone looking for home monitoring.

The tech was totally professional and thorough. He was on time, even a bit early, and worked to make sure my alarm system was working properly. I have no complaints about Vivint or this service call.

I would highly recommend Vivint. Their service was timely, their reps from customer service to installation technician were outstanding. They delivered EXACTLY what we ordered, in the timeframe they said they would. Each touchpoint in their customer relations knew their job and were able to answer all of the questions and provide understandable explanations. Thank you.

I love Vivint! Anytime I've had a problem, I was able to call up, speak to someone and the problem is fixed. I'm very happy with them. Vivint is a reputable, customer-friendly company, and I'm very pleased with everything they told us. We got all the features that we wanted in the house. They told us how to work everything and it's wonderful that we can manage our home from our cell phone. I'm 100% satisfied with their service and I have recommended them. It's the best alarm system out there. I feel safe in my home especially when I could not see who was ringing my bell and I can speak to the person through the intercom.

I love Vivint. It allows me to be able to see my house while I'm away from home. It gives me great security just to know that I can leave home and know that packages are being delivered and keep an eye on them until I get home. It works inside and out of the house and I like that. The installation team took longer in their job than they were supposed to and I thought it was going to be real simple to switch out and that was my only complaint. They didn't make a mess and cleaned up and they were very, very nice. The whole team was just on point.

I work out of town quite a bit so my wife and I talked about getting a security system. When Vivint did a presentation at home, we decided that's what we want. We purchased the doorbell camera, thermostat, motion sensor and iLive camera. We felt that they were nice to have. It was after six o'clock when the installers came over. They were very professional but had some issues with getting the system hooked up online. It was already after midnight so we asked them to leave and come back.

We live in the country and we've had several robberies around our area. We want to be on vacation and gone sometimes and decided getting a home security with Vivint would be a good thing to do. We have two fire alarms, a doorbell camera, a house camera and the normal stuff on all the doors. Service quality has been up and down. We've had several times when we were just waiting for something. The latest one is our doorbell camera clipboard key. The first guy that came out didn't know how to fix it and so we had to get somebody else out. We were probably without that for a month. But when the system is up and running, it's great.

I'm very pleased with the quality, price, and reliability of service from VIVINT. Their technicians and customer service staff are very knowledgeable, well trained, courteous and will make everything possible to make sure that the customer is satisfied. VIVINT's technology is definitively better than the competition. I recently renewed my contract with them and I highly recommend their services.

Vivint does what it's supposed to do and the security it provides is nice but we always have issues with the app. When we open the overhead garage, instead of acting like a door being opened and tells you to go disarm it, it acts as a break-in so it sets off the alarm. Being in the garage, I don't really hear the panel beeping until all of a sudden my phone rings and I was texted a break-in. The app says one thing and the systems doing something else. It's one of our biggest issues. And the quality of the interior cameras are subpar compared to how they were sold to us. There were certain things that were oversold on quality and what they do. And maybe a little bit of the system is underdeveloped.

These two men were very professional in their approach and quickly set to the task working together. They covered all areas to assure they were working. They even added a sensor in an area I had intended to cover but neglected. They went above and beyond in their efforts to make my home safe and it was a successful day for as I hope it was for them. Thank you Vivint.

We already had ADT when my son contacted me to tell me about Vivint. He was new at the company and he said, "I want to show you what you could do and what we have." So he sent me a link and then we talked and he showed me all these things and what it would cost me. I did my homework, contacted ADT, and they wanted to charge me over $2500 for the same thing my son was going to give for just the first month’s payment and an installation charge. It was a no-brainer at that point so we switched.

I love my Tim!!! He's the best ever!!!

When I got Vivint it was more of an upgrade so I like it better than what I had. I got the doorbell camera and the keypad, which is a little different from what I had before. Their installers were very nice and polite. They showed us how to use everything and cleaned up after themselves before they left. I would recommend them to someone else. I love the service from Vivint so far. They're very prompt when we accidentally set off the alarm. They call right away to make sure everything is okay.

Vivint has not failed me once. Customer relations are excellent, the system installed has been very responsive and reliable. The number of Vivint signs in my neighborhood is a testament to that!

The tech was great, fixed my system then check everything out. He found a problem with the door and fixed it too. He said to get with Vivint to order a router for my system from Vivint.

I initially went with Vivint but they couldn’t get proper signal, so I had no choice but to go with Fluent. But when Vivint called me back and said they had different carriers, I switched back. I like their product and their service is better and faster. The two people who came over were very efficient and knowledgeable. It was a quick and painless installation. I got pretty much everything - the doorbell, camera, flood alarm, motion sensors, door sensors, and thermometer. I got the system for peace of mind whenever we’re not home. We will actually be gone for two weeks and it’ll be nice to know that the house is looked after while we’re away at Puerto Rico, since I can go on my phone and check it.

I've been very satisfied with Vivint. Their sales rep and installers did a very good job. The doorbell camera that I got is cool and I like that it is motion activated and that it records motion. It caught somebody smashing my car up and they didn't even know it. They backed their trailer up into my car and drove off like a hit and run and I got their license plate. I've had Vector and ADT before but so far I like Vivint. They've lived up to their word and their promises. Every time my alarm goes off, they're on top of it. I've had a couple of false alarms and the service has been good so far.

Vivint was doing a door-to-door visit and a gentleman came by and told us about their camera service. And then I was on the internet and saw Vivint's advertisements. I called and they told me that they had the security system and that their panels were very modern. It was great and I was glad of what they were offering.They came out with this doorbell camera that was an added feature where if someone would come to the doorbell one could get to see them on the panel. The installation team was very helpful in explaining and walking me through anything that I didn’t understand with the panel and how to get the app working. They were pretty thorough.

Vivint's sales representatives and installation team were all great. I've had a great experience with them so far.

Vivint's service is a hundred times better than our previous home security provider, Pacific. Everything seems to work and we've never left the house and had the alarm go off for no reason unlike what the previous company did. I particularly like the thing on the wall that has a camera on it. I can see who’s at the front door before I even answer it. Their sales rep was also terrific and we really liked him. We sat him down and asked a lot of questions before we went with the business. The installer installed the system without a word and just got down to business and got it done. We're very happy with Vivint and it's been a fantastic experience.

My tech was great and very professional!!!

We had so many interactions with their reps mainly because we couldn't figure out how to work the system but they were very good anytime we'd call. The alarm system is great and our glass break is good. Vivint is a very good company and they're very responsive to the customer. I feel secure and I recommend them to everybody.

I got the package with a camera from Vivint. I was under the impression it was an outdoor camera, but it wasn't. The sales guy was okay, but when the installers came, they came in like a freaking thunderstorm. Before I knew it, they're cutting holes on my wall. I had no clue they were going to do that and by the time I looked over and saw what was happening I said, "Well, what are you guys doing?" They said, "Well, this is where we have to do it." So, I had to let them do it because the holes are already cut. That upset me because they didn't explain that.

I had ADT before, and there was a lot of things that I wasn't happy about it. They wanted us to sign another contract just to upgrade the things that we had. When we got them, they said that they were going to cover all of our windows and doors, but they didn't cover the downstairs which is the main part where people would try to break in. Vivint is much superior. The products that we have through Vivint is much better compared to ADT. Their installer was nice. He just came in and did his job.

Everything is working great with Vivint. I don't have complaints. When they did the installation in my house, the girl who showed the system to us was very good. The technician was great as well. I've only called Vivint twice because one of my cameras stopped working and they sent me another one immediately.

My only issue with Vivint is that although I have the doorbell camera and it works fine, I can't see on my phone any of the recordings. Other than that, it has been good. When we first got it, we accidentally set off the alarm and Vivint's response was almost instantaneous.

A friend that was a salesperson came over and showed us the program and we signed up. The service package is mostly the whole monitoring with two cameras and one of the remote access. There have been some glitches but I am happy with the service. The sales representative was knowledgeable and the interaction was very smooth. The installation team cleaned up after themselves.

I like Vivint a lot. It makes me feel safe and it's easy to use. The installers were so nice and tried to figure out where to put the system so that the cord will not show up and it will look better. They knew what is needed to be done and told me to call if I have questions. I called them once because my doorbell used to ring all the time when the sun would go behind the cloud. They walked me through on how to reduce the percentage. They told me that this is one of the things that they were working on and I liked their openness and not trying to put the blame on the system or me. They acknowledged the problem they're having and they're trying to fix it.

Thank you for handling my concerns with promptness and professionalism. I will share my experience with my family & friends. Thanks for staying professional when I was totally being a jerk. Keep up the great customer service!

Great guy. On time, fast, efficient, extremely professional.

I haven't had any major issues with Vivint, the experience has been good. Their sales representative who came to my door was knowledgeable and was able to answer all my questions. Also, their installation team made sure they cleaned up after installing, and they helped me make decisions on where to put the camera and how to put the dead bolts on. I had a bit of issue with the sensitivity of the motion sensor in my garage and every time we happen to activate the alarm and it goes off, someone calls us and starts hearing all that stuff. I've been meaning to call the tech support guys to see if they can adjust the sensitivity of the light. Overall, their people were courteous and friendly, easy to talk to and to get information from. I have recommended them to a couple of friends.

Excellent Service. Technician was very helpful, neat, cleaned up after install. He was extremely patient in training how to use the new equipment and best of all, he made the new system easy to understand. Thanks so much.

I have to correct my previous statements on Vivint. With the help of Annette at Vivint and the efforts of Daniel **, a technician, we have a fully functioning alarm system again. Both provided excellent service and both made it very easy in the process. The only critical part is that the training for employees should be looked into. After several attempts, the whole matter was finalized happily in a short time. Thank you.

I got a doorbell camera, a motion detector in the living room and the app to change the temperature from Vivint. I wanted my front door to be more secure but there seems to be a glitch with it. Vivint came out to fix it but I still have the same problem. I'm guessing the installation guys are the ones that messed the door up in the first place. Also, I don't understand the purpose of the Space Monkey, I don’t understand what it does. I feel like I've wasted my money on that and I could have got a garage door opener instead. It's an unsatisfactory experience.

We have used Vivint for 1 1/2 years now. With rare exceptional member of their team, customer service and technician have been professional, courteous, and helpful. We are very satisfied with the equipment we have installed in our home. We would recommend them highly. It seems they are always improving.

I got a doorbell camera from Vivint that hasn't worked since I got it. I don't know if it would be fair to the installer to say that he said that something up in the attic needed to be fixed. I don't know what it is but it doesn't work. The doorbell worked before he put that on there, and then it worked maybe a day or so then went out. And they came back and said they couldn't fix it. When they set it, it goes off no matter what. And so they finally got that fixed. Then the battery that goes into the wall was running hot and it wasn't working, so the installer had to come back and replace that.

We got the monitor, key door, thermostat, fire control and glass breakage package from Vivint. We got those features because we wanted something that was wireless. Install team worked well with us and helped us out. He was prompt and did what he said and got us up and running. When we were in Amsterdam, Netherlands, I got a tweet that my alarm had gone off. It was 2:00 in the morning in Amsterdam but it was 10:00 in the morning there. I had no way of contacting Vivint at the time. My brother-in-law was able to contact them. I was able to watch on my phone as the policeman searched the back of the house. Something inside had fell over and the glass breakage reacted as if it was a broken window which it wasn't. There was no problem. I'm very satisfied with the services and tech support is even better. They've been really good the couple of times I've called them. I've already recommended them to a couple of people.

Overall, our experience with Vivint was not too bad. Although they damaged our door, and we were waiting for almost five months before they resolved that issue with us. We ended up having to take a payout for the damage. They first told us that they were going to try and get someone to fix it but kept on putting it off so it took a long while before we had a resolution on that.

Everything worked out very well with Vivint. I also like my doorbell feature. My daughter works for Vivint so if I have any questions, she just fixes it so it’s awesome. That has made it a good experience.

Today is day 1 but we couldn't wait to write a review! Daryl **, the technician, was wonderful. Very personable & conscientious. Equipment is awesome- door locks, cameras, door sensors, & motion detectors integrate fantastically.

Our Vivint service package includes the doorbell and I'm very satisfied with it. The installation team is great and the service has been good so far. I'd recommend them.

Excellent customer service overall. The system is great for your home defense.

Can't get the panel communication straight. Had to be on phone for 1 hr and they are sending tech. For which I have to pay. Want to get out of contract. Nightmare.

I'm very happy with Vivint and I wouldn't change it. They come out right away when I've called. The only problem that I have with them is I don't have my camera now and my doorbell, so I can't access everything. Overall, I'm very satisfied with them. I like how I got to pick some features out and do them on my first floor but didn't have to do the second floor. The system is all hooked up from the WiFi and I like the lock on the door where you can push in your code. Furthermore the techs and the salesperson that came were all nicely dressed in their Vivint uniform. I like their customer service, both on the phone and the techs.

I was referred to Vivint by a family member so I got their doorbell and interior wireless cameras. Everybody was pretty good, easy to work with and they did things right. The installation team that went to my home asked me where I wanted to install and they cleaned up after themselves. Everything seems to be great service so far.

Very professional and knowledgeable. I think the Company needs more People like, Kay, Let and Jared. Great Personality(s).

I bought a service package from Vivint which includes the door lock, a doorbell camera, the carbon monoxide and smoke detector, door and window sensors, and the Vivint home security panel. I am highly satisfied with Vivint. They are very reactive in notifying me very quickly and had immediate response to detections within my home. Every home needs a carbon monoxide detector and a fire detector. I've had a small fire outside my front door, and Vivint notified me that somebody had come into my house, which was the fire department, and was able to notify me when I wasn't home that they had been taking care of it. I also have a glass shatter detector because the entire upstairs of the house is surrounded by windows. Then I have a remote for the door lock so I can lock it without being at the door. My doorbell camera makes me able to see who is at my door and also the ability to talk through it.

Recently bought a home that was secured by Vivint and the previous owners highly recommended their services. I called and looked into the services offered by Vivint, all of the features and packages and was very pleased, decided to go ahead and move forth with new installation (was able to use all the previous sensors but got updated keypad and added sensors). Installation was timely and technician was very friendly and knowledgeable, he went over everything with us, including setting us up with our mobile devices. Before our tech left, he made sure we knew everything about our new system and encouraged us to call without hesitation if we have any questions or concerns. My husband and I are extremely satisfied with our new home security system and the customer service we received. With 4 young girls and a baby on the way, Vivint has certainly given us peace of mind. Highly recommend Vivint and all of its services.

I got the doorbell camera from Vivint, and I'm somewhat satisfied with it. I do like it, but there's a lot of glitches. A lot of times our doorbell rings and there's nobody there. Then there's someone coming to the door so we ask the door and talk to him, and when he leaves about an hour later, the doorbell rings and there's nobody there.

I had my Vivint system installed a little over a week ago and couldn't be more pleased so far. When I first called to learn more, I had a lot of questions and the sales rep was very knowledgeable and did try to push the product on me. I felt comfortable and decided to give it a try. I was a little uncomfortable up until installation because of the contract period and some other reviews I read. The installation tech was super helpful and made me feel very comfortable. Immediately my discomfort went away. It has been installed for about a week now and working perfect. No issues at all and the home automation is really neat. We accidentally set it off last night and had a call within 30 seconds and received notifications on my cell right away. Great product, even better service. Highly recommend.

The salesman from Vivint was a real good guy. I liked how he sold the service to me. Being a salesman, when somebody else is trying to sell you something, you have this automatic instinct of critiquing everything he's going to do so I started critiquing him and everything checked out good. When I told him to come back because I was busy, I was sold after he left. He respected what I was trying to tell him.

My experience with Vivint was extremely satisfactory. The technician performed her job in a highly efficient and knowledgeable manner. I was thoroughly pleased with the services provided and would highly recommend your company to my friends and family.

We were building a new home here in Altus and one of the doctors that I work for was having Vivint installed. And while we were building the house, one of the fellas from Vivint was making the rounds in the neighborhood on new houses. That’s how we purchased it. My service package includes doorbell camera, camera inside the great room, motion detector in the hallway and keypad on the outside garage door. So far, the service is good. However, we had power outage for about two days here in Altus because of storm and it went on battery back-up and I used the generator. When the power came back on, we had to reboot the system. I called Vivint and we walked through it in about 10 minutes. The salesperson was great. It was a great experience with Vivint.

We got the thermostat, doorbell camera, smoke alarm, windows and door sensors from Vivint for added security and convenience. Everything has worked as it should. I'm satisfied completely. Their installation team came in and got it installed in a timely fashion. It was effortless on my part and a good transaction. I've recommended them.

The experience I had with Vivint was very good. Giovane the tech did a lot of difference. He overcome few issues occurred during installation, explained everything very well and made us feel good with the choice we made going with Vivint. Thanks a lot.

I got the service package including the camera in the front door. Vivint's service had two selling features: the first is the camera on the doorbell so that we could see whoever came to our front door and the other part is the fact that it would notify our cell phones and they could also speak to the people that were at the front door even though we weren't at home. I had a little difficulty with the signal when it first started, and they came out and put in a wifi extender. Since then, we haven't had that many problems with it.

We got Vivint's doorbell camera, keyless locks on all the doors, motion detector in the garage and flood sensor on the pump. The remote door locks (being able to lock them with phone) was very convenient. However, we're not very satisfied with one of the door locks, and with the flood sensor as it hasn't been working for a long time. They keep telling us it's not reading. On the other hand, everybody has always been good.