Vivint Reviews

The professional was very informative and helpful.

I had Vivint at my previous house. I sold that house, but was having trouble finding a new house. In the interim, Vivint put my account on hold so I wasn't charged while I was looking for a new house. When I did buy a new house, the same representative (Chris) who put in the system at my old house came to install the system. He was very personable, patient with my questions, and did a great job explaining the services I needed for my new house. I tell everyone I know how great my home security system with Vivint is.

I love Vivint and I'm very happy with it. When I'm not home and a package arrives, I can talk to the people from the phone and tell them where to put it. It's my favorite feature.

My tech Dal was awesome, very pleasant guy, provided me with exceptional customer service. Very knowledgeable of Vivint Products!!!

The sales representative lie about the camera coverage and even lie about him being able to see my house. The only reason that keep the service is because I had already cancel my ADT contract and I didn't want to stay with no alarm system.

We got Vivint, and the package we chose came with a one-terabyte Cloud hard drive, the automatic door lock for the front door, the buzzer, the doorbell with camera, camera in the house itself, glass break sensor, fire alarm, and the panel. I had a lot of time to talk with the sales rep. I grilled him pretty good because I'm pretty tech savvy, and I wanted to know all ins and outs. During the installation, the sales rep stayed there the whole time, and the team was nice. It was pretty easy, and the service is great, so far. I don't have any complaints. We're having some issues with the front door but they're sending a technician out and they waived the fee for that. All in all, we're very pleased.

Vivint is great. My package includes a camera on the doorbell and window breakers. The sales rep was very thorough about everything. When something dropped and the alarm went off, or my smoke detector went off, someone calls me immediately.

Excellent experience! I purchased two service packages from Vivint. I got a basic service with doors and windows monitored, and the fire alarm on my investment property, and on the house I live in, I got some cameras as well. The services are excellent. From the guys that came to sell and install the system to their response time when the alarm goes off, I'm extremely pleased. I'm glad I got the service. I met the sales representative when he came to show me the product at the house I live in. And then, I decided to install the same at my other property, so I've seen him again. He is a very nice kid and easy to work with. He's prepared and very knowledgeable about the product. The person who came to install in both locations was very nice and professional. I am a very satisfied customer with their great service and great product.

Vivint did door-to-door sales and their rep was very personable and down to earth. But I was skeptical. We had ADT for a while and we weren't setting the alarm because it was just too much of a hassle. I've got two kids coming in and out of our house all the time and that was our real struggle--getting the kids to set and disengage the alarm. But Vivint's features are what turned us on to it, and so I bought from them the package that has the thermostat, doorbell camera, and keypad door lock where when you lock it, it sets the alarm.

Our Vivint package includes the camera at the doorbell and it's very handy, and helps me a great deal. I'm a retired police officer so I want to know who's on the other side of the door before I open it. We also have the alarm panel which has a very loud chime on it making it very helpful because both my wife and I are hard of hearing. The sales representatives were very thorough in their explanations and everything worked out the way they said it would. The installers also thoroughly acquainted us with the product and cleaned up after themselves very well. It's been very good so far and I have recommended them to others.

Vivint has been a good system. We’ve got the doorbell camera and we’ve had no problem. I’d really like to have two outdoor cameras, but I don’t know how up-to-date they are. They still haven’t given me a full dollar amount. The reps were real good. They answered all of our questions. That space monkey goes out every now and then. Thank God, I’ve never had to use it other than it’s good to know who’s coming up to the front door. It’s a good feeling to go to bed at night knowing that you got a little protection going on.

The Vivint service package I purchased included outdoor cameras, indoor cameras, the doorbell and motion detectors. The sales representative were knowledgeable and they explained the service levels to me. The installation team was great. They were very courteous, cleaned up after themselves, and they did well. So far, the services are okay. I've had a couple of issues but they have dealt with them accordingly. The first issue was when the person who installed it on my window forgot to put the second magnet on that says, "The window is closed." So, in the middle of the night, my alarm went off, and they couldn't come out for a week to fix it. Then the second issue was the doors quit locking from our phones, but they came right out and fixed that within a couple of days so they did good with that.

We bought a Vivint package that included a thermostat and doorbell cameras as we've been broken into before. Their sales and installation people were courteous, knowledgeable and showed us how to use what was installed. Everything is fine.

Good Salesman, Installation went smoothly, Fast wireless reaction. Very Impressed with system. Doorbell camera is Fantastic! This is my third system in 14 years and by far the best.

I would not have started this upgrade to my security system if I would have known how difficult it is. First if you have the sky version of upgraded security system you better be very and I mean very computer literate. It appears everything is done by remote and if signals are not just lined up ALL the time you will lose connection and camera and other options we had installed, will not work via cell phone. Will wait a week and may have everything removed.

We're very satisfied with Vivint as a whole and glad we switched to it. The people have been professional and for the most part, if we had an issue or had a question about anything, they were quick to give us support and very easy to get in touch which is nice. The installer followed up after the salesperson and he was quick and to the point. Other than leaving a few messes, which we cleaned up, it was perfect. Vivint is very customer-oriented and easy to see the benefits of their services.

We had a fire. There is no system monitoring. Called to suspend till house was fixed. They kept stealing money out of bank account after they stated they would put account on hold. Had to call four times. They are still stealing money out of my account. Now they keep hanging up on me after they give me the run around. Do not use this company! They are a fraudulent company!! Next step is lawyers. Can't believe I put my trust into this company. Don't let them in your house.

We are extremely pleased with our Vivint security system, and the service tech that did our install. He was VERY professional and knowledgeable about the equipment. He was able to answer all our questions. We highly recommend Vivint for all your security needs!!!

The process of buying the service and the installation were smooth and easy. There was no pressure to add on or buy extras. Everyone was interested in finding out what we wanted and didn't try to steer us toward something else. The installer was clean, friendly, and helped me understand how we could get what I wanted accomplished.

We have the thermostat and the doorbell camera. The sales rep was very good. She explained the services to us. I thought we were getting the other rooms with the window device and the garage door with the sensor, but we just got the backdoor to the backyard, and my daughter's room with a bedroom sensor. The installation team was very good. We're satisfied and have recommended it to family members and they’ve gotten it.

Vivint sent an installer who showed me how to use the product, but he went so fast that I couldn't grasp everything. I keep getting error messages with my doorbell camera. Sometimes it goes off and sometimes it doesn't. The wind and the tree in my front yard are causing the system to go off, and it goes off inside the house but not on my phone so it's weird. I'm really disappointed in the system. Somebody needs to come out and give me a crash course on how to operate the system, what to expect, and what not to expect. I'm very dissatisfied, and I will not recommend the system to anybody.

Jesse installed the equipment quickly and was very personable during his service call. Although there was lots of new technology to cover, he gave me a good working knowledge of the security/automation system.

Recently switched from TWC intelligent home to Vivint. If our home was intelligent before it is now in the Genius category. With state of the art security protecting our most treasured asset, our family, the automation products put me in charge of every aspect of our home. From keyless entry, smart thermostat and door bell camera w/ intercom, we now understand what we were missing w/ inferior products. Sales and techs worked together to deliver an amazing product and experience. Thank you Eric ** for personally making my family feel like VIPs.

We have Vivint's door locks on two of the doors, glass breakage in the basement and the living room, and then doors. The windows aren't done yet. We love the camera at the door, specifically the door lock, because we don't have to carry a key. And our son getting off the bus, he just punches in the code and goes in. Moreover the sales rep was great and nice. He got the system installed the same day. The installation team was very efficient and very good. They were knowledgeable and showed us how to use the system. We originally were told that we could have an automatic garage door but it doesn't work on our garage but overall, we're very happy with Vivint.

I had my Vivint Classic Panel upgraded to Vivint Sky. The tech was nice and installed my new panel. He couldn't install the camera due to my giving Vivint incorrect information about my wiring. He explained how everything worked. It was a favorable experience.

The best experience I have had with any company above and beyond all expectations.

Great assistance! I was pleasantly surprised when Lane came to my home and made the installation of the new camera so easy.

At 1st it was frustrating trying to get replacement part but after Lou (Customer Service) requested a service call everything was resolved quickly. My recommendation is request a service call for repairs. Tim (field service tech) took care of resetting everything.

We got the basic service package from Vivint and their sales reps were fine. We wanted the garage door sensor because we could tell if the garage door was open when we weren't home. But we're disappointed that it worked for six weeks and then it quit working, and they didn't get it to work, so we had them take it out, and they blamed this on our garage door opener. We also had them pull out the doorbell camera because there was nothing else we wanted, and we'd rather save the 10 bucks than get something that we didn't want, since we're stuck with the offer of three and a half years.

Excellent experience with Vivint. The sales rep did the job well and the installation team was knowledgeable, nice, and courteous. I am satisfied and confident that Vivint will make sure of the security.

I got the alarm set and a front door lock with the camera installed, and I'm happy with the service. The only complaint I would have is with Vivint's online service. I don't have any luck at all when it comes to logging in and it always tells me I'm using the wrong password, so I haven't been able to log on in months. Other than this, I would definitely recommend Vivint. It was a very pleasant experience and the staff met all my expectations.

This company had an appointment with me on Friday morning. I called to confirm it tonight and they told me that they rescheduled and never told me. Now I have no alarm and an unsecured business. Terrible communication. Now I need to actually have to possibly have to reschedule a move for my business. They cost me thousands.

I've got products from Vivint that do different things and my package includes three cameras, thermostats, glass breakage alarms and doorbell camera. It's a good experience and we have a three year contract. The installation team was also very good and personable. We had a recent failure of a thermostat but they're going to come out on the 18th to take care of that. We've been waiting a number of weeks to get it fixed because in our area they don't have a lot of techs around. We're in a more rural area and we're harder to reach. But we did have a local service that came in and replaced the thermostat while we're waiting for Vivint to do further work and I think they're going to take care of that bill. I'm happy so far and I would suggest the system to most people.

The repair went quite well as technical (David) had an excellent knowledge of system. The only thing I didn't particular like was wait time for service.

I contacted the sales department regarding my old panel and was given a new one without cost and without my payments changing. The customer service staff were excellent. The technician who installed the panel was very competent, courteous and patient explaining how to use the new panel. A very good experience for me and I feel very secure now. Thanks.

As previously stated my experience has been pleasing overall. I was particularly pleased with the customer service.

I had Vivint's security and medic installed on the same day. Everybody has been very knowledgeable and helpful and everything has been great. I enjoyed Vivint and I'm glad I got it.

Jason was extremely efficient in quickly doing repair. He then helped me to set up my phone so I could control the alarm, heat & air, and lamp from my phone. I had kept putting this off as I figured it would be too techy for me. However within 5 minutes everything was done. I am physically challenge and the panel is a little high for me to see. Jason wanted to alleviate this problem before he left. He was great!

I have the alarm system from Vivint that has an outdoor camera and controls all my inside AC. The sales representative fully explained their product - what they had to offer, the cost for all upfront, and how long installation would take. They actually installed the same day. Two gentlemen came in and a third joined them later on because the first two weren't familiar with installing the outdoor camera. They were very professional, quick and showed me how to operate everything. These three gentlemen as well as the sales representative were very upfront and did a great job. It was overall fantastic.

The service is awesome and technology is number one. The technicians are knowledgeable and treat your home in a respectful way. The technicians ensure your equipment is working correctly before leaving.

Our experience with Vivint has been okay. But our doorbell camera which was included in our package has stopped working for months now.

The only interaction I had with sales representative was when he sold me the system. I got the service package with camera doorbell, video monitoring, and remote thermostat. He knew exactly what he was talking about and was very upfront, honest and knowledgeable. The installation guy was very friendly, nice and thorough. He cleaned up before he left and was in and out in 45 minutes. Every time I have an issue with the panel, I give them a call and they fix it right there. Overall, I'm very satisfied with Vivint in being consistent and there haven't been any issues with customer service or my system itself. I've already recommended them to people.

From my first call to the actual installation, I was completely satisfied and impressed with my service. The equipment is great - we got the keypad door lock, doorbell camera, and garage opener. We have a walkout basement so I was uncomfortable with the fact that there are doors and windows that I cannot hear. Now I am notified when anything opens! From the kind service to the awesome equipment, I could not recommend Vivint more!!

Rick the tech was amazing. He came out after my aunt was having issues with her wall unit, he took extra time to assist her in resolving the issue.

I have been a satisfied Vivint customer since 2009 and have renewed contracts every two years. When Vivint called me on January 8, 2016, to renew my contract, I agreed as long as my very old Honeywell panel was replaced. They said that they were overdue in replacing it, and that staff would be in the greater Boston area in the spring to replace it. On February 15, my Honeywell system broke. When I called Vivint, they tried to troubleshoot, but said that it was beyond their capability. They offered to guide me to go through the box of wires and connections to see if it could be fixed; I declined that offer. They then said that they would be able to replace the unit on March 11.

I am never disappointed in Vivint's Customer Care - whether it be a service visit or a call for help. Their Customer Care goes over and beyond their role! Always on time, always helpful and always friendly. They take time to guarantee your satisfaction.

When I first moved into my home, a Guardian system was already in place. It was so complicated and confusing that I never took advantage of having it in my home and never used it. I heard about Vivint from a friend and I'm so glad I did. This is the most user friendly system I've seen. I've recently had to call customer service because I was receiving alerts that my system was not communicating correctly. The technician came out at no charge and had my system up and running in 30-45 minutes. Turned out to be a simple fix and I'm back in business. Great system!

From the salesperson, technician and customer service I was blown away on the quick and awesome service. I was looking to install an alarm in my office, spoke w/ Aaron ** in the morning and by 1pm I had it fully installed!! Stood by until finished, helped me load app and gave me a tutorial on how to use it. Feel really secure and in control in my office. Love that I can see cameras on my smartphone.

What I like about Vivint is that I can monitor it from my phone. The rep we dealt with was pleasant and upfront and I didn't feel pressured into it. The installer was also very nice and professional, and he walked me through everything. I had some issues the next day and both the salesman and the installer came out the following day and took care of those issues for me. I'm satisfied with the product, and when I get my next house I'll see if they're available again.

If you are considering buying Vivint, I beg you not to sign a contract with this company. They have terrible customer service, their equipment has problems, and frequently lie to their customers. This is my experience with Vivint, read it and decide for yourself if you want to risk doing business with them. I have 2 years left on my contract and I can't not wait to get a new alarm company that is honest.

Vivint is top notch! They work quickly to resolve issues. Their equipment is updated and works with current technology. I would highly recommend them to anyone.

We have the Vivint system in our home and recently purchased a vacation home and alarmed it as well. We feel the customer service and technicians are good. The system is user friendly and priced well. Would recommend the Vivint alarm system.

We purchased the package from Vivint that includes the doorbell camera, the medical alert, and the key to turn the alarm on and off with. During installation, the person that put in the doorbell camera couldn't make it work. I had to wait quite a while for someone to come out, and they really take time to find out what was wrong with the doorbell camera. And the tech finally made it work. If someone comes up on my front porch and they don't ring the doorbell, I can hear chimes to let me know that someone is there. If the wind blows or I turn the front light on, it chimes. It's all motion, and I like that.

We've got doorbell camera, garage door opener, fire alarm and a CO2 alarm. The Vivint sales representative spent quite a while with us, explaining the features and was very nice. The service is great. The technician came to install everything that day but the sales rep said that he wanted a light installed on the sign in the front. After they installed our control panel, it was hitting a cabinet door. It didn't before the technician left so, it wasn't his fault. They were supposed to come back and fix those things and we never heard anything from them. But those weren't a big deal to contact them again. One time, I set the alarm off because I came in the backdoor and I wasn't able to contact them. They were trying to talk to me through the control panel. They called on the phone and everything was fine. I like the doorbell camera. With Vivint, I feel like my home is protected.

I'm satisfied with the Vivint package that we got. Our service package included cameras, door locks, the security system and emergency buttons. The sales rep was good and the installers were fine.

I got a doorbell cam and the security system from Vivint. However, in the beginning of the year, my system stopped working and it took forever for somebody to come out. Vivint said that they didn't have enough techs so I was three weeks without my system. Why did it take so long to get my product fixed? And then for them to ask me to pay for it and keep my account current, why would I keep my account current with my alarm system not working? That just didn't make sense to me. Other than that, I haven't had any issues with Vivint. Anytime I needed them, they were there.

Quality of customer service and product is fantastic.

Vivint came knocking door-to-door and the representative was very knowledgeable. He laid it all out and we told him what we were looking for. An hour later, his installer guy was here doing it. He didn't really say too much, wasn't rude, and did what he needed to do and cleaned up after himself.

I'm a satisfied Vivint customer so far. I got their regular alarm service with video monitoring, thermostat and doorbell camera. The installation went well and the installers were quite knowledgeable. I had a couple of dealings with customer service and those went well too. I was calling up to request some extra signage for the house and they went over and above which was good.

I got one of Vivint's basic packages which has the Front doorbell and kitchen camera. The sales rep was very nice and the installers came, set the system up and did it all in one day. They showed me how to use the system and cleaned up before leaving. Then they came back another time and strengthened our signal which was nice. We were with ADT and they couldn't give us what we wanted. We sure have enjoyed Vivint's system. Everything was very nice and easy.

Vivint have great people. The salesman is a great kid and did a follow up. My wife decided we get three dimmers, doorbell camera, and a glass break. By the time we said we'll do it, somebody was there to install it in about an hour. Then we had an issue with the doorbell because it had gotten wet but the serviceman came out and replaced it so it was fine. He's a super nice guy. Also, if I lose power, my panel goes offline and that drives me nuts. But ultimately, I love the service and I’ve recommended them to several people.

Our initial installation service was done by a very friendly young man who seemed very well adapted to his job and was quick and efficient in his duties. After a month there was a problem with our system and another young man was sent out who fixed the problem and we oriented my wife and I on how to work our system as we were gone for a month after the initial installation and only used it for a couple of days. I would hire this young fellow anytime and any day for any job from sales to installation to management.

They tried to rip me off for 800 dollars claiming I verbally agreed to extend my 2 year contract to a four year contract. They laughed at me and made sport of me over the phone. They said they had me under a contract and if I didn't pay, they would see to it that my credit was ruined.

This is a very friendly company with quality products. Have had them for many years and highly recommend them.

We thought about having a security system from Vivint due to the neighborhood having their signs out. We never even heard of them until the sales team went out. They showed us what they have, and I like the idea that everything is going technical instead of the old school alarms. The installers did a good job. All installations were clean and there are no holes in the walls. One thing that I enjoyed that they did was they cleaned up everything, even the little strips. It doesn't look like a shotty job.

On February 7, 2016 I notice that the screen panel on the security had gone dark. I called the service department and spoke with an Allyssa **, and my God was she detailed and professional. Got me setup with a tech by the name of Jason ** whom met his scheduled appointment on time and was the most professional tech that I have ever dealt with. He installed a new panel, reprogrammed it for me, installing all my previous infor/codes which were more than the average. I highly recommend this Security Company to all!! Great Job Vivint... Way to go Allyssa and Jason. You guys got me hooked.

Vivint's alarm system is good -- I have their doorbell camera, one indoor camera and sensors in all of the windows. However, I do get some glitches. I also had a horrible experience with them. They messed up in the beginning. There was a lot of miscommunication between the installers and the actual company. The installers showed up the first time and didn't have the camera. Then they showed up the second time and didn't have all the sensors. Because of the mishaps, Vivint promised me four and a half months free but they never honored it even when I called them. The sales reps send me from one person to another and then put me on hold. Then they said that they're gonna call me back but never did. Vivint needs to tighten up their communications skills with their service people and customer. Overall, their communication is the worst I've had. Their pricing for their outdoor cameras are also way too expensive.

My father had Vivint. At that time, they were having a special deal and were knocking on doors. He gave my name to the seller, and I bought the package which includes the camera for the doorbell, two cameras, door and window sensors, and the carbon monoxide detectors. I had two of the installation people went out here. Both guys were patient with explaining me through the process of the way everything worked, got me set up real good, and explained the app that they have on my phone.

I purchased a service package from Vivint which included a doorbell, backdoor and indoor cameras, window sensors and breakers. The sales rep I dealt with was knowledgeable and the installation team was efficient. But still, it wasn't the best experience because I had a referral fee coming and I had to fight to get that. My doorbell camera went out within three or four months, and it was six to eight weeks before they could come out and replace it, which was way too long. Other than that, the system is working and it's not going off when it shouldn't be.

The sales representative came once at our convenience, and was great and very thorough. The person who did the installation was great because originally we had booked with the sales representative to have a camera installed inside the house, and through speaking with the technician, he told us what we could have. He was patient and assessed our needs, which is why we adjusted our plan. He added a couple of things to make it a bit more suitable for our needs. He was knowledgeable and pleasant. It was a quick install, and he made the experience very nice.

Vivint's sales representative was very professional and their installer came very quickly after we'd signed all the contract. They did a fantastic job and cleaned up after themselves. Their work was topnotch.

I called in Vivint because there were a few houses over here that had it. There were crimes going on around this area that I feel I needed something. The service package that I bought from them included a doorbell camera. The service and their sales rep so far, have been pretty good. The installers also have done a good job on installing everything and they even cleaned up.

I had a different security system in my home for seven years, which wasn't as updated as Vivint is, but it worked if I had an intruder in my house. Now when I got Vivint, I was not happy at the very first because I was sold the unit during the summer month. I had paid quite a bit extra for the cameras, the doorbell on the front door. Got all that done but things didn't work properly. The door lock on my front door almost fell off so Vivint came to fix it.

Vivint is a very reliable company that offers excellent service and gives you peace of mind for the safety of your home and family. Mahalo Nui Loa!

We've got a camera, doorbell sensor and door locks from Vivint. Their sales rep was professional and did a good job. The installation team came a couple of times because they didn't have all the parts but they were fast. The install guy didn't clean up very good and we had to clean up after him. But so far, the service has been good. There are times when they had issues and they come out and fix it right away. Anytime the alarms go off, we get calls instantly and we're happy with the response time. We've had other providers before but they never called.

My system was upgraded to wireless, and three windows in basement with sensors and one glass breaker. The technician Mr. Marcelo ** was very knowledgeable about his work, and also cleaned up behind himself. He explain to me how to use the Sky Control Panel and left a booklet for me to review. I would recommend Vivint to a friend.

A Vivint sales rep came late at night and told us about the packages, then we bought a service package from them which includes a doorbell and an inside camera. After we signed up, they had it installed within an hour and their installation team worked quickly and professionally. It was an efficient and easy experience for us, and all of our concerns were addressed.

Tech was very friendly, thorough and efficient.

Recommend Vivint without hesitation. So pleased and satisfied with the outstanding service, value and fabulous employees. They continue to impress whether on the phone or in person. They show they appreciate my business and reward my loyalty.

I have been with Vivint for 3 year's now and anytime I needed them they were always so nice and friendly. Understanding to my needs, always very professional.

I got a doorbell camera, thermostat, monitors on all doors, motion detectors and two smoke detectors from Vivint. The sales rep was nice and explained everything to me. I didn't feel being pushed. He had a local technician in the area who hooked it up while we were doing the paperwork. The installer was great, quick and cleaned up after himself. He was concerned with doing a good job and making everything look nice. I was remodelling so instead of having him drill holes, I had plastic things on each side of the door so if it opens it breaks the connection. I enjoy the doorbell camera. If someone leaves a package or comes knocking at the door, I know who it is. Also, I like the smoke detector, the fact that if anything happens, it's not just an alarm going off, it is sent immediately to the fire company. I'm confident with their service.

I really had a good experience. I got locked out of my home. It was at night, a very cold one. When I called very angry and upset. When a guy name Logan answered. Listen to me run on and on. He tried everything he could. Thank you again Logan. Then on Friday another nice, friendly, and outgoing person came to my house. Helped me with all my problems. And made sure I was happy before he said good bye. Thank you.

I had service with Vivint and my daughter has service with Vivint. She moved in with me and we did not need to service contracts at our new home. Vivint would not cancel one service, only put one on hold for three months. So we are required to have two services with this company when only one is needed. They are willing to combine the contracts and extend it for another year. And there was not a year left on one of the contracts. So basically they are saying "Sure we will help you as long as you extend your contract another year." Not helpful at all. I would not recommend this company at all.

We were in the process of looking for a security system and liked what Vivint had to offer. The sales representative was a bit persistent but very knowledgeable. I have the front door camera, garage overhead notification, three door sensors and two window breaks. The first guy that came installed everything with the exception of the window or alarm camera because we had a cat barbwire, didn't have a hard wire, and he was not aware that if all the wires get connected, there will be enough charge to do a regular hard wire tap. We had another guy come by and do that later on.

I never take the time to write a review about a customer service experience because I am rarely ever wowed by the service I receive. This guy was top notch, I would say in the top 1% of all customer service experiences in my life. His knowledge, respect for my time, my home, my family, my safety, his attention to detail and outside of the box solutions to our needs will keep us with Vivint for many years to come.

Vivint has been pretty good. The security package that my husband got includes a monitor, a key-chain, and a bell with the camera on it. He thought it was a good deal since he always wanted to have the camera there so he could see who was coming to the door, especially at nighttime. We had a couple of times when the camera went out. When the bell is rung, the camera goes on in my husband's phone, but it didn't. He then called and got it corrected, and it seems to be okay right now.

Upgrading my system. My field service professional was a very excellent experience.

He came out to my home after I had a back experience with a creepy Vivint technician. He was very courteous, professional and kind. I definitely want to use him again!

Vivint has been excellent in every way. I got the solar program first and it has been fantastic. Then I got the security program after with the doorbell camera in the front. I love every bit of it and the price was just right. It's perfect and I'd totally recommend it to a friend.

We are very pleased with our new system so far. There are some upgrades I would like to see about like the garage door alert and the door bell camera. I will contact my agent soon about these... Thanks.

Installation took a few hours up until the night. The installers had a little mess on the ground but they cleaned it up. We control our Vivint system from our phones. We have the front door and indoor camera, and thermostat. For the most part and for the price monthly, it's a good system. I didn't like the fact that the front doorbell's lock started giving us trouble. I called for the technician to come back out and he told me it was going to be $50 to $60 for them to come out and repair it. I didn't think that was right for us to have to pay because we have it within a month almost and already have trouble with it. In most security places, it's for sure, they don't require that amount or any.

We are very satisfied with the quick response to taking care of the problem with our alarm system. Your technician was knowledgeable, pleasant and had the system working in a short time.

I purchased the doorbell camera, motion sensor, the device for window and door sensors from Vivint. Sales reps were great and I got a follow-up call afterwards. Moreover, the installers were quick, professional and answered all my questions. Overall, the added security has been great and every time I've had to deal with anybody it's been good.

The sales representative was good, and the installation team was very courteous, knowledgeable and helpful. The installers walked through the system with me and showed me how to operate it. They also came back to make sure everything was going fine. But I constantly have problems with the equipment, and Vivint wants to charge me if they come out. I didn’t know that was in my contract but they said it’s in small writing that I’m responsible for it. Overall, the monitoring service seems to be fine. We installed it because of the camera. However I don't think the equipment is great.

Because we live out in Peckville, we have a motion detector and have all our doors and windows armed. We went with Vivint security package which my brother had service from. The sales representative helped us and was nice, as were the guys who installed the system. Installation happened fast and they cleaned up after they were done. So far, the service has been great and my experience has been positive.

It has been a really good experience with Vivint so far. The installation team was pretty quick, and the sales rep came by about a month after to see if everything was doing good. We were gone during the holidays, and a little fire started in our furnace room. The alarm company called the fire department. They were there within 15 minutes and basically saved our house from burning down. I'd definitely recommend Vivint to a few people.

I purchased the Vivint service package with the doorbell camera because I like to put the camera option at the front door, a back porch camera because we have a pool in the back, and the fire alarm. The installers were great. They're very quick, thorough and did a good job. I'm satisfied with the service.

A young gentleman was canvassing the neighborhood. I was not amenable to going ahead with a new service. I had ADT but I had problems with them and he came along and made Vivint's system sound so desirable I couldn't resist. He did everything he could to accommodate me and make me happy with the deal initially. He also made it quite certain that if I called him at any time he would return my call, which he did. The installation team was very good. They responded again immediately, went about their business in a professional way and returned when there were some adjustments to be made. I'm perfectly happy with the system.

Field technician was requested to check the alarm box. Original ReviewYour technician was punctual, courteous, knowledgeable, and above all, ready to answer all of our questions. Excellent job.

Awesome Tech. Very informative, helpful in every way. Explained everything clearly. Fast and accurate.

The package we purchased from Vivint includes the camera for the doorbell, key list entry, Space Monkey, and smoke detector that calls the fire department. The sales representative was very nice and knowledgeable, and went over each of the features with us. I have a teenager at home so I like to be able to keep an eye on her. I also like the response time when something sets my alarm off and Vivint immediately calls my cellphone. That way, I know the cops aren't going out for no reason. I'm very happy and satisfied with the service. I used to have ADT and I hated them.

Chad was awesome. I have recently had surgery for a detached retina and only see out of one eye good, and he was very patient and kind to make sure I understood everything. Thank you very much.

The package that I bought from Vivint included a doorbell that when somebody rings it I can see on that little screen thing that they gave me. It is cool since I’m by myself and I just can't let anybody in. I’ve also got the alarm system that goes off when it's activated when somebody opens the door and a bracelet so that if I fall down I can get help if I need it. So far, I’m very happy with their service. The people I've dealt with over the box had been very helpful. A couple of times, I hit the bracelet and it started yelling at me so I go to the box and there's a person that I can actually talk to and he said that I must have bumped the bracelet. Another time, when I called them up because I didn't know how to run the thing from my heat and air-conditioning, they walked me through it. The only thing I don’t like is when that alarm goes off, it is so loud I can scream. It's terrible but that gets my attention and I like that.

We've had our house broken into once before. A Vivint door-to-door sales rep came and told us everything that we could get with them, which we got the door locks, a motion sensor, sensors on all the windows, and the fire and the carbon monoxide alarms. Service has been good service so far. Vivint's been fast about responding to any type of breach or any alarm going off. Any issues we've had, they have been able to fix it right away.

We have the newest technology box on the wall, a doorbell, a glass break detector, smoke detectors, lamp lighting controls and all the door monitors from Vivint. We liked the sales representative but we're a bit disappointed in the end because we felt like it was a bait-and-switch type of sale. I wasn't interested at first but they continued to pursue us because they claimed that because we happened to be the president of our neighborhood association, they wanted our lawn to be a marketing site for their product, and that we were getting their security and automation solutions basically free. Well, that was all a hoax. It ended up being quite expensive. So although we liked the sales rep, we really did not like their sales tactics and it was disappointing.

I like my experience with Vivint. I love the installation - they were awesome. I also love the fact that I can monitor my house most of the time.

I was a bit disappointed with the resolution of the last few phone calls, I think I waited from 3 to 4 weeks for the tech to stop by and without one of the security windows sensors. There were some type of no connectivity issue with the sensors that were shipped to me and I was frustrated because we (over the phone) could not come up with a solution and on the top of that as I mentioned, I was bypassing one of the sensors on my system. The Tech Alvaro, was great! He gained my trust in the company, his attention to detail and professionalism were unbeatable! He also recommended some features and devices/options to upgrade my system. I was delighted!

The service we get from Vivint has been good. Communication with the sales representative was all very positive. He explained the features and how best to set our house up because we have dogs, and it was excellent. The installer was very professional and fast, and answered all the questions that I had. Installation was very well done.

What concerns me is that I have alarms on some windows and all doors, but recent burglaries in this neighborhood, even across the street from me, have burglars entering the house by cutting the screen and cutting the glass and entering that way. What good are alarms if they enter through cut glass.

We have the LED screen, doorbell with the camera, motion sensors and glass break sensors from Vivint. The first installation team put the doorbell camera on but they didn’t put it correctly so I had to have someone come back out and redo it. Other than that, I am satisfied with their service. I had to use them today when one of the sensors went off in my house and they called me right away.

When I called about not having a C/O indicator they were very helpful in setting up an installation of the indicator. They told me when they would be there, and they arrive precisely on time. I appreciated that and the call before arriving.

Technician that came to my house was very professional and courteous. Very helpful, even picked up after the work was done. Explained how everything worked very clearly.

The service is great and the technician was awesome.

I set up an install for Vivint service and agreed on a date for installation. They seemed to be a mix up for that date as Vivint did not show up for installation. After speaking with Vivint the next Monday, they straightened everything out and made sure I was satisfied with their explanation. They did what it took to regain my trust and I truly appreciate that!! AND... I love the system and service.

My Vivint package includes an iPad-like monitoring system on the wall, a carbon monoxide detector, a smoke detector, a flood detector for the sump pump, three glass break that monitors the house, locks for all five doors which are all monitored, garage door with Vivint access, and a keypad on my front door to be able to get in and out. With all of these, we’re very satisfied. The Vivint sales rep I worked with was Aaron. If I had a small business, I would have Aaron come work for me. He’s a pretty positive guy and wasn’t too pushy. Moreover, the guy that came in here and did the installation was a pretty good guy too. Needless to say, it's an above-average experience with Vivint.

The young man was very polite, knew what he was doing. Had his ID visible at all times. Had all his tools he needed, was not in/out. Did his job and left.

We had wonderful experiences with Vivint. Their sales guy and installation people were great and we're satisfied with their services.

How recommend a friend already.

I bought a new house and since I didn't want to leave it unprotected, we had Vivint install alarms and a camera for us. The sales representative was very pleasant and the installers were very courteous and professional. Everything went well and they did exactly what they needed to do. I'm very satisfied and happy with the service.

I’ve got a security doorbell with the camera, another camera, a couple of motion sensors, and security door warning systems from Vivint. Their sales rep and installers did a really good job, and everything's been pretty good with them.

Vivint’s system is working fine and I’m completely satisfied. It has smoke and monoxide sensors, first floor doors and windows and two motion sensors, and the whole thing is wireless. Their sales representative was very nice, well-informed and made a very good explanation. He was a good enough salesman to convince me to switch. One feature that made us switch from ADT was the wireless aspect. It’s been an excellent experience, both from the standpoint of learning what it involved and having it put in.

Just to clarify, this review is for Vivint in Provo, Utah. After more than 9 years of being a Vivint customer, I moved and contacted Vivint customer service that I wanted to disconnect my service which I had paid $39.99 for every month for 9 years. The new place where I was moving already had a security system so I did not need to transfer my account with Vivint.

My Vivint package included the keyless entry, the camera with the doorbell and the smoke and motion. The guy who sold the package to me was very professional and was really quick in getting it installed. All in all, Vivint is a great company. I love their product and I'm very pleased with their service so far. It's been a pleasant and a very quick experience, and I've recommended them as well.

A friend of ours has Vivint's security system and we saw theirs in their house and decided to get the security system with thermostat and doorbell cameras from Vivint. It’s easy to use. We like the system and the service. Their sales representatives were knowledgeable and their installation team were good.

I purchased a service package where I have the devices for the windows and doors, fire alarm, and breaking glass. The Vivint people explained anything I asked and worked diligently to get the system done even though it took us a little time. They did a good job. I've had it go off a couple of times and I called and told them, and they're okay with it. Everything seems to work all right. I have recommended Vivint to my daughter in a different town and she put a system in her house.

I have a Vivint security package which includes a doorbell camera and sensors in every opening in my house. My interactions with the sales representative has been positive and the installation team was great. It's been a hassle-free experience and I'd definitely recommend Vivint.

We've been very happy with Vivint's service. The sales representatives were very knowledgeable, friendly and helpful and the installation team was excellent as well.

Our Vivint package includes a camera, doorbell, smoke detector, wireless monitor, two broken window detectors and door security. One of the things that we noticed after the service tech left was that one of the sensors was put on the wrong door. It was on the internal garage door and I wanted it on the external garage door. I had to get customer service to send somebody back out so we could swap that around. The installation team was fantastic. From the time that we signed the contract to about three hours, we were up and running with the whole new system. It was an outstanding experience. I was well pleased with the features that were offered and got with our system.

We have the newer, upgraded home panel from Vivint which includes door, window and glass break sensors. The sales representative explained everything to us and was very nice. The guy from installation was knowledgeable and in and out quickly. We have false alarms where we forget to punch the card and we open the back door and they've always been very quick to call and make sure everything was okay. It's been very good with Vivint. We have recommended them to some friends of ours.

The sales representative from Vivint who stopped by was very friendly and knowledgeable. I purchased the glass break system with the door camera from them. I like the wireless installation and their team was fast. I had an issue but they handled it very well which impressed me. It has been a great experience. I recommended them to my sister and she has the same system.

My Vivint service package includes security, doorbell and the camera. The sales representative was professional and we got everything we wanted. I had to call one or two times for the bug issue that we had with the new doorbell camera and the installer had to come back one time due to that but it was resolved. I have no issues at all with Vivint.

The sales representative from Vivint was very friendly and knowledgeable. Also, the installation team that came to my home was extremely good as well. The experience with them has been good so far.

I've got all the doors alarm, the smoke detector, two cameras and the glass breakage with my Vivint service package. The sales representative sat down with me and went over everything, how they worked, how things were recorded and how to troubleshoot if something happened. When the installers came, they asked where I wanted things, took it from there and told me the ideal spots for things. I'm very satisfied with them.

Our package includes the doorbell camera, the device that monitors the heat, etc. It does what it's supposed to do and it’s easy to get set up. The sales rep answered the questions that we had.

The whole purchasing experience and installation went above and beyond my expectations. The system was easy to operate and puts my mind at ease. I have had an alarm system at my house for over 20 years but it doesn't measure up to the technology that is offered by Vivint.

I am having a problem with the two cameras from Vivint. At first, when the doorbell is rung, the camera automatically show me who's there, but now it doesn't and I have to mash the button in order for the cameras to see who's there. Also, the back camera shows the figure of the person but you can’t see his/her face. But what I love about the system is if I go out and forget to put it on or off, it would go off, and they will call and check on me even though I rush to cancel it. Moreover, the ones who installed it were very friendly. I really like Vivint and have told some of my family about the company, but I don't say anything when it comes to the camera.

If you are hesitating to make this decision, there is no need. Best install service ever and the system is amazing.

Luckily, the one representative for this area was coming to town today. He was quick, efficient, courteous and a real asset to the company. Vivint is lucky to have Ivan as a serviceman.

My Vivint service package has cameras, the doorbell, my alarm system and the sensors. The sales rep explained everything to me, how it works, and when they came to install, he was around selling more so he came too. The installer also showed me how to use the panel and explained everything else to me. It was great. At the beginning, my Wi-Fi wasn't working with the system but after a while it started working, so it's been good. I feel very secure when I go out now. I can check from my phone whatever is going on with my house because I got the camera, so it's very useful and I feel better with it.

The tech was a professional. And I got service the next day after I called in with a problem.

Vivint has a good system and it's doing what I want it to do. I think it's a little expensive and I had a few problems with it, but overall, I like it. The sales rep was very good because I purchased it. And he was really nice and had a lot of information. On the other hand, the person that installed it was on time, very courteous and explained thoroughly how to work it. I'm satisfied.

We had a problem with the electronic lock on our front door caused by some renovation workers (not Vivint's fault) and the door lock failed on a Friday afternoon. Although the local rep couldn't find a field agent, Vivint escalated the problem through the system, pulled a lot of internal strings, and got the problem fixed for us as soon as was possible and much much sooner than they first thought possible. I am pleased that they made that extra effort to take care of things. I was a satisfied customer before but now I'm a very happy customer.

The sales reps were very courteous. The first one that came by didn't follow up, but the second one did and I ended up working with him. He had made a promise regarding if he could lower the bill with Vivint so I can go with them and that took some following up. I've got a security panel, a doorbell camera and the fire alarm that's tied into our smoke alarms from Vivint. I like the service a lot. Vivint had called me when I've had a couple of alarms go off when I'm cleaning my house or burnt something, and many people are intrigued by the doorbell camera when it rings on my phone.

I've had Vivint as the alarm system in my house for a few years. I've got alarms on my windows and the thing on the wall that talks to me which I like. The installers were very efficient in what they did and answered any question that I had. They didn't leave until they got everything done, so it was dark by the time they left. The manager also stayed until everything was working properly and then they walked me through all the things that I had, so they did a great job. And today, I was able to reach somebody there to get my alarm back in synced because I had to change a battery in one of my windows and somehow it got the system off and it wasn't working right, so I finally got somebody to get it rebooted back on, and now it's talking back to me. Anytime I call or anything, they give me the help that I need, but it hasn't been that often that I needed it.

We have a Vivint service package that includes monitoring, some cameras and AC control. The sales reps were good and the installer was friendly and knowledgeable. He knew what he was doing and everything was working the way it's supposed to. We've had the alarms go off and Vivint has always been quick to come over the control pad to find out if we're okay and what's going on.

I got the service package from Vivint that included the doorbell where I can see someone outside. Their sales rep was a very nice person and when I called him regarding an issue, he took care of it so that was a good experience. However, I had some issues with the doorbell because it rang when nobody's even out there. Every time I left the house, I got a call from Vivint telling me my front door was compromised. I don't know how they ever fixed that, but it hasn't done that in a while because I have never set it from the panel leaving the house anymore. They told me to start using the outside panel in the door or to use my key. Another thing is when I have someone ring the doorbell, I don't know how I'm supposed to look at them on the outside. But other than those, it's been good with Vivint and I'm a customer who's very happy feeling safe.

Three appointments to have a tech come to our house to fix the problem. The first appointment the tech never showed up and it were canceled, by Vivint, on the day of scheduled appointment. I wish we would have done more research before signing up with Vivint Security (search Vivint on BBB). Do not waste your time or money on this service. Their equipment is cheap and their customer service is horrible. If I could, I would rate Vivint Security with a big fat ZERO!

I really like the features on the system and Brandon, my installer, was very professional, courteous and knowledgeable. I feel safer already!

My parents had Vivint Home Security. I got it too and the sales rep did a good job. The installation team was in and out pretty quickly. They explained everything and made sure it was working before they left.

Jason was knowledgeable and friendly. Easy to talk with. He replaced our sign with a new one and a new light. Very enjoyable and I appreciate the information. Great job Jason!